Call Center Jobs in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Embark on a Sales Journey with Us as an Outbound Call Sales Agent!<br> Are you passionate about sales and fluent in French?<br> Join Best Service Team (BST) as an Outbound Call Sales Agent and connect with clients in the French market from the comfort of your home!<br> The Mission At BST, we believe in not just making sales, but building meaningful relationships.<br> We provide high-impact, B2B service solutions that help world-class brands expand their reach and enhance customer engagement.<br> What is BST?<br> BST is a specialized provider operating globally, dedicated to bridging the gap between technology and human interaction.<br> We bring together diverse cultures to tackle challenges within the sales industry, and we thrive in fast-paced environments where innovation and teamwork meet.<br> The Role: Outbound Call Sales Agent for the French Market As an Outbound Call Sales Agent targeting the French market, you will initiate conversations with potential clients, showcasing our products and services and driving our sales initiatives.<br> Your Daily Responsibilities The Connector: Make outbound calls to prospects, introducing our offerings with enthusiasm and professionalism.<br> The Closer: Understand customer needs and present appropriate solutions that resonate with them.<br> The Record Keeper: Maintain accurate records of all sales activities and customer interactions in our CRM system.<br> The Team Player: Collaborate with colleagues to share insights and improve sales strategies.<br> The Learner: Participate in ongoing training opportunities to refine your knowledge about our products and sales techniques.<br> Remote Work – Enjoy the flexibility of working remotely from anywhere.<br> Competitive Compensation – Receive a competitive base salary with additional performance-based bonuses.<br> KPI-Based Incentives – Earn additional rewards based on your individual performance and results.<br> Ongoing Training &amp; Development – Get continuous sales and product training to strengthen your skills and knowledge.<br> Career Growth Opportunities – Develop your career and explore opportunities for professional growth within the company.<br> International Team – Work alongside a supportive and diverse international team.<br> Fluent in French and English , both written and spoken.<br> Prior experience in sales or customer service roles is preferred.<br> Outstanding communication and interpersonal skills.<br> Strong negotiation and persuasive abilities.<br> Results-oriented with a passion for meeting targets.<br> Able to thrive in fast-paced and dynamic environments.<br> Excellent problem-solving skills with the ability to address customer objections effectively.<br></span> </div>

<p> <em>As a support technician you will be responsible for:</em> </p> <ul> <li>Remotely diagnosing hardware or software IT malfunctions</li> <li>Configuring the workstation to the user's needs and performing functional tests</li> <li>Guiding the user to resolve the incident or taking remote control of the system</li> <li>Escalating unresolved incidents if necessary, while paying attention to intervention deadlines, and keeping the user informed</li> <li>Providing a precise description of the intervention after each call and filling in the necessary fields in the incident management tool</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Passionate, with a degree in IT, or you have at least 2 years of experience in user support or in a contact center</li> <li>You are freshly graduated or considering a professional retraining</li> <li>You speak French and English fluently</li> <li>You are flexible on a wide range of hours and/or looking for hybrid work</li></ul>

<p>As a support technician, you will be responsible for: Remotely diagnosing hardware or software IT malfunctions. Configuring the workstation to the user's needs and performing functional tests. Guiding the user to resolve the incident or taking remote control of the system. Escalating, if necessary, unresolved incidents while remaining attentive to intervention deadlines, and keeping the user informed. Creating a precise description of the intervention after each call and filling in the necessary fields in the incident management tool.</p><p><strong>Desired Candidate Profile</strong></p><p>Passionate, with a degree in Computer Science, or you have at least 2 years of experience in user support or in a contact center. Are you a recent graduate or considering a career change? You speak French and English fluently. You are flexible for a wide range of hours and/or are looking for hybrid work.</p>

<p> <em><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As a support technician, you will be required to:</font></font></em> </p> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diagnose a computer hardware or software malfunction remotely</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Configure the workstation to the user's needs and perform functional tests</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Guide the user to resolve the incident or take control of the system remotely</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Escalate unresolved incidents as needed, while remaining mindful of intervention time commitments, and keep the user informed.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Complete a detailed description of the intervention after each call and fill in the necessary fields in the incident management tool. Company Description</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The group also invests in emerging technologies, including artificial intelligence, to enhance its tools, processes, and employee experience. Through the Symbiotic Academy, everience offers a training and skills development space to prepare for the jobs of tomorrow while consolidating today's fundamentals.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An inclusive and committed company that values ​​diverse profiles and supports professional development. Joining everience means embarking on a career in IT, with:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">concrete prospects for development,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">certified training courses,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">a responsible and caring environment,</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">and the opportunity to progressively explore new uses related to AI. Qualifications</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Passionate, with a degree in Computer Science, or you have at least one year of experience in user support or a contact center.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Are you a recent graduate or considering a career change?</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak French and English fluently</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are flexible with a wide range of hours and/or looking for a hybrid job.</font></font></li></ul>

<p>About the role</p><p>-Further structure the Customer Support department, strengthen the monitoring and control of teams and ensure better quality of service on our two platforms.</p><p>Responsibilities:</p><p>- Ensure the monitoring and control of the activity of the CS teams.</p><p>- Supervise and support agents on a daily basis.</p><p>- Implement and deliver necessary training.</p><p>- Create, improve, and update various processes and procedures.</p><p>- Define and monitor KPIs and performance objectives.</p><p>- Monitor activity in real time and intervene as needed.</p><p>- Manage and track customer complaints and after-sales service.</p><p>- Monitor the quality of interactions with customers, particularly through reviewing recorded conversations and listening to recordings.</p><p>- Identify areas for improvement and implement the necessary actions to ensure high-quality service and work.</p><p>- Prepare and manage team schedules/leave requests.</p><p>- Prepare and share various reports related to Customer Support activity and performance.</p><p>Required profile</p><p>Experience:</p><p><br></p><p>- 3 to 5 years of experience in Customer Support/Customer Service.</p><p>- Experience in team management.</p><p>- Experience in a call center, delivery platform, e-commerce environment, or similar would be a significant asset.</p><p><br></p><p>Technical Skills:</p><p><br></p><p>- Strong understanding of KPI tracking and performance objectives.</p><p>- Proficiency in reporting and analysis tools.</p><p>- Ability to implement and monitor processes and procedures.</p><p>- Team scheduling and organization.</p><p>- Monitoring the quality of calls and interactions with customers.</p><p>- Ability to analyze complaints and identify root causes.</p><p>- Proficiency in Excel/Google Sheets.</p><p>- Excellent communication skills in French and English.</p><p><br></p><p>Soft Skills:</p><p><br></p><p>- Leadership and team management skills.</p><p>- Strong organizational skills and attention to detail.</p><p>- Analytical mindset and results-oriented.</p><p>- Excellent communication skills and ability to handle difficult situations.</p><p>- Responsiveness and ability to make quick decisions.</p><p>- Initiative and ability to suggest improvements.</p><p>- Customer-focused and service-oriented.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Affichage Urbain<br><p>Job Description</p><br><br>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities&nbsp;<p>• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)</p><br><br><br><p>• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p><br><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p><br><br><br><p>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p><br><br><br><p>• Maintain basic knowledge of client products and/or services</p><br><br><br><p>• Prepare complete and accurate work including appropriately notating accounts as required</p><br><br><br><p>• Participate in activities designed to improve customer satisfaction and business performance</p><br><br><br><p>• Offer additional products and/or services</p><br><br><br><p>• Track, document and retrieve information in call tracking database</p><br><br><br><p>• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p><br><br><br>Candidate Profile&nbsp;<p>• High school diploma with three to six months of relevant experience preferred</p><br><br><br><p>• Courteous with strong customer service orientation</p><br><br><br><p>• Strong computer navigation skills and PC Knowledge</p><br><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><br><p>• Dependable with strong attention to detail</p><br><br><br><p>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p><br><br><br><p>• Tolerance for repetitive work in a fast-paced, high production work environment</p><br><br><br><p>• Ability to work as a team member, as well as independently</p><br><br><br><p>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p><br><br><br><p>• Ability to rotate shifts, as needed</p><br><br><br><p>• Based on location and/or program, additional experience/skills may be required</p><br><br><br><p>*Job requirements may vary by country and will not contravene any local laws</p><br><br><br>Career Framework Role&nbsp;<p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.&nbsp; Works with close supervision and clearly defined procedures.&nbsp; Starting to demonstrate familiarity with client terminology, operating standards and procedures.&nbsp; Starter without sustained metric performance levels.</p><br><br><br><b>Supplemental Geographical Information </b><p>RECRUITER ENTER THE APPLICABLE LANGUAGE:</p><br><br><br><p>GERMANY - This job description does not apply to employees in Germany.</p><br><br><br><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br><br><br><p>PHILIPPINES&nbsp;&nbsp;</p><br><br><p>• Minimum of two years of college education. No prior call center experience is required</p><br><br><p>• Ability to think clearly and can explain simple issues effectively, both written and verbally</p><br><br><br><p>INDIA&nbsp;&nbsp;</p><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy</p><br><br><p>• Clarify customer requirements; probe for and confirm understanding of requirements or problem</p><br><br><p>• Confirm customer understanding of the solution and provide additional customer education as needed</p><br><br><p>• Ability to learn including strong problem solving skills</p><br><br><p>• Demonstrate strong probing and problem solving skills</p><br><br><p>• Should be able to handle complex queries</p><br><br><p>• Should be able to resolve customer queries independently&nbsp;</p><br><br><br><b>Disclaimer&nbsp;&nbsp; </b><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><br><br><br><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><br><br><br><br><p>Location:</p><br><br>TUN Le kram - sis au N°12 rue ibn sinaa zone industrille kheireddine<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong><em>This role is field-based and candidates should live within a reasonable distance from Chattanooga, TN. Talent will be hired at a level commensurate with experience.&nbsp;The territory will include the following key areas: Chattanooga, TN; Cleveland, TN; Dalton, GA; Canton, GA; Rome, GA</em></strong></p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p><u><strong>Responsibilities:</strong></u></p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach.</li><li>Proven track record of success in selling and solid presentation skills. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Understands and leverages findings to develop sales strategies.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Operates effectively in a matrix environment. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others &amp; is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments.</li><li>Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels.</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment.</li><li>Ability to travel adequately to cover territory, as well as overnight attendance at scheduled training events and sales meetings.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li></ul><br>Additional Information<br><br><p>​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Unité Mobile de Recrutement<br><p>Job Description</p><br><br>The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Essential Functions/Core Responsibilities<p>• Achieve specific sales targets and maximizing sale opportunities on each and every call</p><br><br><br><p>• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</p><br><br><br><p>• Maintain broad knowledge of products, pricing, promotions, and procedures</p><br><br><br><p>• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)</p><br><br><br><p>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p><br><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p><br><br><br><p>• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</p><br><br><br><p>• Prepare complete and accurate work including appropriately notating accounts as required</p><br><br><br><p>• Participate in activities designed to improve customer satisfaction and sales performance</p><br><br><br><p>• Answer billing questions by talking through components of customer accounts</p><br><br><br>Candidate Profile&nbsp;<p>• High school diploma with three to six months of sales experience preferred</p><br><br><br><p>• Courteous with strong customer service orientation</p><br><br><br><p>• Strong communication and negotiation skills required</p><br><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><br><p>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p><br><br><br><p>• Basic computer navigation skills and PC Knowledge</p><br><br><br><p>• Tolerance for repetitive work in a fast paced environment</p><br><br><br><p>• Ability to work as a team member, as well as independently</p><br><br><br><p>• Dependable with proficient attention to detail</p><br><br><br><p>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p><br><br><br><p>• Able to rotate shifts, as needed</p><br><br><br><p>• Based on location and/or program, additional experience/skills may be required</p><br><br><br><p>*Job requirements may vary by country and will not contravene any local laws</p><br><br><br>Career Framework Role&nbsp;<p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.&nbsp; Works with close supervision and clearly defined procedures.&nbsp; Starting to demonstrate familiarity with client terminology, operating standards and procedures.&nbsp; Starter without sustained metric performance levels.</p><br><br><br>Supplemental Geographical Information<p>RECRUITER ENTER THE APPLICABLE LANGUAGE:</p><br><br><br><p>GERMANY - This job description does not apply to employees in Germany.</p><br><br><br><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br><br><br><p>PHILIPPINES&nbsp;&nbsp;</p><br><br><p>• Minimum of two years of college education. No prior call center experience is required</p><br><br><p>• Ability to think clearly and can explain simple issues effectively, both written and verbally</p><br><br><br><p>INDIA&nbsp;&nbsp;</p><br><br><p>• High school diploma with zero to six months of sales experience preferred&nbsp;&nbsp;</p><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy</p><br><br><p>• Clarify customer requirements; probe for and confirm understanding of requirements or problem</p><br><br><p>• Confirm customer understanding of the solution and provide additional customer education as needed</p><br><br><p>• Ability to learn including strong problem solving skills</p><br><br><p>• Demonstrate strong probing and problem solving skills</p><br><br><p>• Should be able to handle complex queries</p><br><br><p>• Should be able to resolve customer queries independently</p><br><br><br>Disclaimer&nbsp;&nbsp;<p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><br><br><br><p>Location:</p><br><br>TUN N°12 Rue Ibn Sinaa, Zone Industrille Kheireddine, Le Kram, Tunis<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<p>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Real Time Analyst, where you will be the heartbeat of our operations, ensuring that our staffing levels and performance metrics align perfectly with our goals. Ready to make an impact? Apply now and let s start something brilliant! Join Transcom as a Real Time Analyst! Be on the front line of operational excellence and deliver impactful work on a company level. In this role, you will: Manage the real-time aspect of assigned campaigns, focusing on staffing levels, reporting, and escalation management; Monitor and track agent activity across multiple lines of business to ensure optimal productivity and service levels; Collaborate closely with Operations and other departments to ensure all KPIs are met or exceeded; Generate and publish intraday reports, including absenteeism and staffing projections at both interval and end-of-day levels; Oversee outage management and technical escalations to minimize business impact during the work week.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in English at a C level</li><li>Minimum studies: University diploma or degree (ideally in a quantitative, business, or IT field)</li><li>Specific training and/or work experience in Workforce Management (WFM) or Contact Center Operations</li><li>Previous experience: Minimum of one year's experience as a Real Time Monitor, Traffic Controller, or in a similar operational support role</li><li>High-level IT skills in MS Excel/GSuite (advanced formulas) and familiarity with WFM tools (e.g., Verint, Nice IEX, Teleopti) and telephony platforms</li><li>Core competencies including strong analytical thinking, quick problem-solving, and a focus on operational results and quality</li><li>Positive attitude towards interpersonal dealings and the ability to remain calm and motivated under high-pressure, fast-paced situations</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>This role is field-based, and candidates should live within a reasonable distance from the primary city. <em>Talent will be hired at a level commensurate with experience.</em>&nbsp;</p><br><p><strong>This geography covers the areas surrounding:&nbsp;</strong>Nashville, TN and surrounding areas, extending west to Jackson, east to Cookeville, and north into Western Kentucky, including Bowling Green and Paducah. The territory extends south to Spring Hill, TN.</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others &amp; is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments.</li><li>Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Operates effectively in a matrix environment.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li></ul><p>Key Stakeholders&nbsp;</p><br><ul><li>External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.</li><li>Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, &amp; Brand Plan stakeholders.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>This role is field-based, and candidates should live within a reasonable distance from the primary city. <em>Talent will be hired at a level commensurate with experience.</em>&nbsp;</p><br><p><strong>This geography covers the areas surrounding:</strong>&nbsp;Nashville, Clarksville, Murfreesboro, TN. Hopkinsville, KY.</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others &amp; is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments.</li><li>Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Operates effectively in a matrix environment.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li></ul><p>Key Stakeholders&nbsp;</p><br><ul><li>External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.</li><li>Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, &amp; Brand Plan stakeholders.</li></ul><br>Additional Information<br><br><p>​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our short-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>This role is field-based, and candidates should live within a reasonable distance from the primary city. <em>Talent will be hired at a level commensurate with experience.</em>&nbsp;</p><br><p><strong>This geography covers the areas surrounding:</strong>&nbsp;Knoxville, Tri Cities, Chattanooga, TN</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proven track record of success in selling and solid presentation skills. Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others &amp; is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc. Leads by example; consistently displays positive behaviors and peer coaching through changing and challenging environments.</li><li>Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels. Understands and leverages findings to develop sales strategies.</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Operates effectively in a matrix environment.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li></ul><p>Key Stakeholders&nbsp;</p><br><ul><li>External: Specialty Physicians in Therapeutic brand area, pharmacists, nurses, others depending on brand plan.</li><li>Internal: In-field team members, Sales Management (i.e. DSM), Marketing Management, Training, Customer Excellence, &amp; Brand Plan stakeholders</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this roleat the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on manyfactors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs. ​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount isearned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that areallocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolutediscretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<p>About the team and the project:</p><p>Join the R&amp;D Trademarks Algo team, which builds and runs the trademark search engines at the heart of our platform, and help shape their next generation.</p><p>Our engines search more than 200 million trademarks worldwide and handle multiple kinds of similarity: phonetic, orthographic, grammatical and semantic. Our team is distributed across several locations. We work in an Agile way and own our services end to end, including production, with no on-call duty for now.</p><p>This is a hybrid role based in Tunis.</p><p>Your missions:</p><p>- You design, build and run the back-end services behind our trademark search engines, from new features to production reliability.</p><p>- Develop new back-end services and features, mainly in Python.</p><p>- Maintain and evolve the existing search stack, which relies on PHP and Manticore.</p><p>- Improve the relevance, performance and scalability of similarity searches over a database of more than 200 million trademarks.</p><p>- Write quality code: tested, well structured and documented.</p><p>- Use AI-assisted development tools to work faster and better, while keeping full ownership of the result.</p><p>- Investigate production issues by digging into logs and metrics, and propose lasting fixes.</p><p>- Take part in code reviews, Agile rituals and technical discussions with the distributed team.</p><p>Technical skills:</p><p>- Back-end development in Python</p><p>- PHP, as we will keep working with the existing code base.</p><p>- SQL / MySQL</p><p>- Docker and Git.</p><p>- AI-assisted development.</p><p>- You produce quality code that is tested, well structured and documented.</p><p>Languages </p><p>- English: professional level (written and spoken), for daily work with distributed teams.</p><p>Soft skills</p><p>Autonomy and rigor: You propose optimizations to our architecture to improve<br>maintainability and performance, and carry topics from start to finish.</p><p>Analytical and investigative mindset: You enjoy digging into logs and metrics to solve<br>problems.</p><p>Team spirit and collaboration: You don't stay in your corner, you share your successes<br>and difficulties, and you embrace a blameless mentality.</p><p>Curiosity and adaptability: you like learning new things, you are not afraid of new<br>languages, and you can read and understand code written by other developers.</p><p>What will set you apart</p><p>For where we are heading </p><p>- Go</p><p>- ElasticSearch</p><p>- RabbitMQ/Redis</p><p>- Kubernetes</p><p>- Big data</p><p>- Machine learning</p><p>- LLMs</p><p>- CI/CD experience</p><p>To understand our existing stack </p><p>- Manticore Search</p><p>- Sphinx</p><p>Why join us:</p><p>Be a key player in bringing innovation back to the center of the product. </p><p>Work on the architectural core of the solution, with real impact on how users search trademarks.</p><p>Join a committed team that wants to deliver the best for our users.</p><p>Tackle large-scale challenges: more than 200 million trademarks and several types of<br>similarity search.</p><p>Learn and grow with a stack that mixes the existing code base and new technologies</p><p>Work in a distributed, international team in a collaborative, blameless culture.</p><p><strong>Desired Candidate Profile</strong></p><p>- We are looking for a confirmed back-end developer who is comfortable with Python and happy to work with PHP code.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><b>Job Details </b><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><p><b><u>Role purpose</u></b></p><br><p>The Local Person for Pharmacovigilance in TUNISIA is responsible for the establishment and maintenance of the marketing authorisation holder’s local pharmacovigilance system, and the performance of local Pharmacovigilance Operations.</p><br><p><b><u>Main tasks</u></b></p><br><p><i>The tasks assigned will be in line with the responsibilities in scope of the various projects as defined in the section Functional/Project roles of this RD.</i></p><br><ul><li>Set up and manage the local pharmacovigilance system</li><li>Local Literature Search</li><li>Local ICSR Management</li><li>PV Intelligence Screening</li><li>Local PSMF Maintenance</li><li>Setting up local Organized Data Collection</li><li>Local PVA Management</li><li>Local adaptation and submission of PSUR / RMP</li><li>Local signal detection</li><li>Implementation of additional Risk Minimization Measures</li><li>Reviewing materials relating to local post-authorization safety</li><li>Integrated first Level Medical Information and PQC Support</li><li>Participate in PV-relevant audits and inspections</li><li>Attend regular meetings according to project meeting schedule</li><li>Provide monthly PV report on status of local PV system in the country/ies</li><li>Ensure PV training of affiliate employees, service providers and Third Parties</li></ul><p><b>Details on local PV operations delegated are included in project-specific Working Practices per client project.</b></p><br><p><b>In general:</b></p><br><ul><li>Close cooperation with the global PV system of the client as well as related global and local departments and functions</li><li>Issue, review and maintain pharmacovigilance procedures (i.e. Standard Operating Procedures, Working Practices) related to the local tasks in connection with client procedures</li><li>Close cooperation with the respective Deputy and providing the Deputy with information on relevant current PV activities</li><li>Deputy is assuming responsibility in case of planned or unplanned absence</li></ul><p>.</p><br><br><ul><li>Bachelor’s degree in pharmacy, pharmaceutical sciences, life sciences, or a related field, or equivalent experience required.<br>Master’s degree in pharmacy, pharmaceutical sciences, life sciences, or a related field, or equivalent experience preferred. </li><li>7+ years of experience in drug safety, pharmacovigilance, pharmacy operations, or a related field required. </li><li>3+ years of experience in a management capacity required. </li><li>Certification in project management, quality management, or pharmacovigilance preferred.</li></ul><b><b><b>What Cencora offers</b></b></b><p>​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.</p><br>Full time<b><b><b>Affiliated Companies</b></b></b>Affiliated Companies: PharmaLex GmbH<span><b><b><b><b>Equal Employment Opportunity</b></b></b></b></span><p>Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.</p><br><p>The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.</p><br><p>Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email <span><span>hrsc@cencora.com</span></span>. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned</p><br> </div>

<p>Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility - Calculates performance rates on cost center level as baseline for pre/concept/series development projects - Performs cost center planning within the area of responsibility - Delivers input for customer project calculation - Checks and controls planning adherence of related functional departments (including back-office functions, where existing) - Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units - Performs cash controlling (incl. evaluation of investment decisions) - Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests - Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Master's degree (Bac+3 to Bac+5) in Finance or a related field.</li><li>Acceptable level of English (B1+).</li><li>Ability to interpret numerical and financial data.</li><li>Strong analytical and organizational skills, with attention to detail.</li><li>Ability to identify discrepancies and variances.</li><li>Capability to propose corrective actions and improvements.</li><li>Strong organizational skills and ability to prioritize tasks effectively.</li><li>Discretion and commitment to confidentiality.</li><li>Ability to work independently and perform under pressure.</li><li>Proficiency in Microsoft Excel.</li></ul>

<p>Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility - Calculates performance rates on cost center level as baseline for pre/concept/series development projects - Performs cost center planning within the area of responsibility - Delivers input for customer project calculation - Checks and controls planning adherence of related functional departments (including back-office functions, where existing) - Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units - Performs cash controlling (incl. evaluation of investment decisions) - Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests - Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's or Master's degree (Bac+3 to Bac+5) in Finance or a related field. Acceptable level of English (B1+). Ability to interpret numerical and financial data. Strong analytical and organizational skills, with attention to detail. Ability to identify discrepancies and variances. Capability to propose corrective actions and improvements. Strong organizational skills and ability to prioritize tasks effectively. Discretion and commitment to confidentiality. Ability to work independently and perform under pressure. Proficiency in Microsoft Excel.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<p>- Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility<br></p><br><p>- Calculates performance rates on cost center level as baseline for pre/concept/series development projects<br></p><br><p>- Performs cost center planning within the area of responsibility<br></p><br><p>- Delivers input for customer project calculation<br></p><br><p>- Checks and controls planning adherence of related functional departments (including back-office functions, where existing)<br></p><br><p>- Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units<br></p><br><p>- Performs cash controlling (incl. evaluation of investment decisions)<br></p><br><p>- Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests<br></p><br><p>- Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><br><br><br>Qualifications and Experience<ul><li>Bachelor's or Master's degree (Bac+3 to Bac+5) in Finance or a related field.</li><li>Acceptable level of English (B1+).</li><li>Ability to interpret numerical and financial data.</li><li>Strong analytical and organizational skills, with attention to detail.</li><li>Ability to identify discrepancies and variances.</li><li>Capability to propose corrective actions and improvements.</li><li>Strong organizational skills and ability to prioritize tasks effectively.</li><li>Discretion and commitment to confidentiality.</li><li>Ability to work independently and perform under pressure.</li><li>Proficiency in Microsoft Excel.</li></ul><br> </div>

<p>Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility - Calculates performance rates on cost center level as baseline for pre/concept/series development projects - Performs cost center planning within the area of responsibility - Delivers input for customer project calculation - Checks and controls planning adherence of related functional departments (including back-office functions, where existing) - Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units - Performs cash controlling (incl. evaluation of investment decisions) - Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests - Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><p><strong>Desired Candidate Profile</strong></p><p>Education : Degree in Finance Languages : Fluent English &amp; French Functional / Professional : Budgeting - Business Analysis - Financial Planning - Financial Reporting - Cost Planning - Cost Estimating - Cost Modeling - Cost Management - Cost Analysis - Costs and Expenses Control Method : Planning - Benchmarking - Data Collection - Data Analysis - Data Modeling - Reporting - Cost Benefit Analysis - Analytics - Presentation Skills - Business Support</p>

<br><strong>Context &amp; Environment</strong> <div> <div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The position evolves at the heart of a </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">demanding operational and regulatory</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> environment , marked by interactions with numerous internal and external stakeholders: </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">customers, market, local residents, authorities, administrations, control bodies and social partners</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , in compliance with </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">national regulations and the standards of the TotalEnergies Group</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> .</font></font></div> </div> </div> <div> <div> <div> <strong>Activities</strong> </div> </div> <div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensuring safety and compliance with HSE rules at the Ghannouche filling center</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain the best working conditions inside the filling hall and in all other work areas</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the maintenance program for the site's equipment and installations</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure and monitor LPG operations</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuously seek to optimize production (Lean)</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Apply and promote MAESTRO / MAESTRO LOG references</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing the work within the center</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor the energy efficiency and sustainable development program</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise site employees and ensure training needs are met.</font></font></li> </ul> </div> </div> </div> <div> <div> <div> <strong>Candidate Profile</strong> </div> </div> <div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">With a degree </font></font><span><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">in industrial, mechanical, electrical engineering or equivalent</font></font></span> </li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A desirable 2 years' experience on an industrial site</font></font></li> <li> <span> <span><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Personal qualities: dynamic, a leader, rigorous, </font><span><span><span><font dir="auto" style="vertical-align: inherit;">dedicated, and</font></span></span></span><span><font dir="auto" style="vertical-align: inherit;"> possessing a strong sense of responsibility.</font></span></font><span> <span> <span><font dir="auto" style="vertical-align: inherit;"></font></span> </span><font dir="auto" style="vertical-align: inherit;"></font></span> </span> </span> </li> </ul> </div></div></div>

<p>HSEQ: Report potential malfunctions and propose improvements Participate in the execution of planned general inspections Ensure their role assigned in the POI during a crisis situation or an exercise. Participate in health/safety/quality and environment talks Participate in the analysis of tasks and incidents/accidents Respect TotalEnergies rules including the 12 golden rules</p><p>Technical Integrity: Ensure the integrity of critical safety barriers (BSC) Ensure the reporting of BSC failures and the implementation of compensatory measures arising from them.</p><p>Production: Apply work instructions and guidelines provided by management. Manage material inputs and outputs from their workstation Operate the machine and follow the smooth running of production while respecting safety, quality and productivity rules intervene, in case of jamming, on the filling line upstream and downstream of their workstation Check and control the quality of bottles at the output of the machine Alert the maintenance team in case of machine failure and assist them if necessary. Fill in production and quality documents Maintain and clean their workstation. Perform various tasks related to cleaning, and tidying within the center.</p><p><strong>Desired Candidate Profile</strong></p><p>CAP / BTP (in electromechanics, electrical, mechanical...) or secondary school level of study</p><p>Mastery and understanding of the French language</p><p>Basic knowledge of chemical risks, fire fighting, first aid</p><p>Professional experience desired in a filling center, assembly line work, semi-automatic machine operation or forklift driving</p><p>Increased sense of safety, good visual acuity, curiosity and sense of responsibility, proactivity and rigor.</p>