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<p>Ensure the highest standards of cleanliness, comfort, safety, and service throughout the hotel by overseeing housekeeping operations and maintaining guest rooms and public areas in accordance with Four Seasons standards and policies.</p><p>What you will do</p><ul><li>Support the Housekeeping Manager in achieving departmental goals, service excellence, and guest satisfaction targets.</li><li>Monitor housekeeping team performance and provide guidance, training, and support to maintain high service standards.</li><li>Assist in managing the daily operations of the Housekeeping Department to ensure the ultimate comfort, cleanliness, and safety of all guests.</li><li>Ensure all guest requests and concerns are handled promptly, efficiently, courteously, and professionally to achieve maximum guest satisfaction.</li><li>Conduct regular inspections of guest rooms and public areas.</li><li>Assist in managing departmental schedules, staffing requirements, inventories, and housekeeping supplies.</li><li>Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Hospitality Management, or a related field preferred.</p><p>3-5 years of housekeeping experience in a luxury hotel environment.</p><p>Knowledge of housekeeping operations, quality standards, health and safety regulations, and luxury hospitality service standards.</p><p>Strong leadership, guest service, and team management skills.</p><p>Time Management and Organization</p><p>Quality and Attention to Detail</p>
<p>Directly reporting to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.</p><p>Missions:</p><ul><li>You manage daily production (priority management, planning, organization of team tasks)</li><li>You drive the implementation of procedures and knowledge management</li><li>You take charge of the integration, support, and training of your team members</li><li>You are responsible for the optimal functioning of production in compliance with objectives, particularly in terms of customer service quality (reporting, statistical monitoring)</li><li>You are proactive in optimizing the quality of service (participation in technical committees)</li><li>You participate in support interventions for users.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You speak French and English fluently.</p><p>You have previous experience in IT and have already coordinated a team of helpdesk and/or proximity technicians.</p><p>Your autonomy, analytical and synthesis skills will be determining criteria for success in this role.</p><p>Mastery of the core skills of service desk and/or proximity support.</p><p>Technical knowledge of the environment used (core applications, diagnostic tools, office environment).</p><p>Bac + qualification in IT and/or a minimum of 3 years of experience in a similar role.</p><p>Supervision of a 24/7 team.</p>
<p>Analyze needs before placing orders and intervene with interested parties in case of discrepancies in deadlines or quantities. Issue needs according to a defined frequency. Manage the processing and placement of orders in compliance with stock policy. Ensure that acknowledgments of receipt for placed orders are obtained and recorded. Track order lines after placement with suppliers and intervene if necessary to ensure that requested deadlines and quantities are met. Update the ERP according to the progress of ongoing order lines and ensure material coverage. Record reception dates of order lines on the ERP at the storage platform according to the current flow. Ensure the reception and invoicing of ordered lines. Process action messages by optimizing stocks, analyzing excess quantities and those without need, and implementing necessary actions. Participate in crisis management with suppliers. Comply with environmental regulations and procedures related to its activities. In case of environmental incident (water leak, spill, improper waste sorting, fire, etc.), alert the hierarchical manager / E&S Correspondent. Contribute to the improvement of the environmental management system through proposals and suggestions.</p><p><strong>Desired Candidate Profile</strong></p><p>Analytical skills, Organization, Assertiveness, Good communication, Negotiation techniques, Ethics</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting directly to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You manage daily production (priority management, planning, team task organization)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be responsible for implementing procedures and managing knowledge.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be responsible for the integration, support, and training of your team members.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are responsible for ensuring the optimal functioning of production while respecting objectives, particularly in terms of customer service quality (reporting, statistical monitoring).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are expected to contribute ideas to optimize the quality of service (participation in the technical committee).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You participate in providing support to users.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and synthesis skills will be key criteria for success in this position.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of the fundamental trades of service desk and/or proximity.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical knowledge of the environment used (business applications, diagnostic tools, office environment)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree plus a relevant qualification in computer science and/or a minimum of 3 years' experience in an equivalent position</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervision of a team 24/7</font></font></p><p></p></section>
<p><b>JOB SUMMARY</b> Acts as the Manager on Duty during overnight shifts. Supervises night shift associates and ensures compliance with hotel policies, procedures, and service standards. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><b>CORE WORK ACTIVITIES</b></p><p>Maintaining Guest Services and Front Desk Goals</p><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</p><p>Supporting Management of Front Desk Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Managing Projects and Policies</p><p>Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience</p><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</p><p>OR</p><p>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
<h2 class="h5">Job description</h2>
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<span> What you´ll do </span><ul> <li>Lead the People Capability Program, focusing on functional competencies for shop floor and leadership roles and Team Effectiveness via High Performing Teams programs for both leaders and operators</li> <li>Lead Strategic Workforce Planning to anticipate future skill needs</li> <li>Implement Front Line Worker and Manager Development Programs</li> <li>Champion Henkel’s Cultural Transformation and Leadership Commitments.</li> <li>Promote DEI initiatives and foster a cohesive plant culture</li> <li>Collaborate with hiring teams to improve recruitment outcomes</li> <li>Promote health, safety, and wellbeing programs tailored to production workers</li> <li>Partner with compensation teams to ensure fair and competitive pay</li> <li>Drive adoption of digital HR tools to enhance employee experience</li> <li>Facilitate systematic knowledge sharing across HR and production teams</li> </ul>
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What makes you a good fit <ul> <li>Bachelor’s degree in human resources, Business Administration, or related field. Master’s degree or HR certification (e.g., SHRM, CIPD) preferred</li> <li>5+ years of HR experience, with at least 2 years in a manufacturing or industrial setting</li> <li>Experience in leading capability development or transformation programs is a strong advantage</li> <li>Strong facilitation and project management skills</li> <li>Deep understanding of labor laws, compliance, and social sustainability</li> </ul> Some perks of joining Henkel <ul> <li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li> <li>Diverse national and international growth opportunities</li> <li>Global wellbeing standards with health and preventive care programs</li> <li>Gender-neutral parental leave for a minimum of 8 weeks</li> <li>Employee Share Plan with voluntary investment and Henkel matching shares</li> <li>Medical Insurance for employees and dependents</li> <li>Employee Assistance Programme</li> <li>Pension Plan above regulatory requirement</li> <li>Meal vouchers</li> </ul> <p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p><br>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><font dir="auto" ><font dir="auto" >Job Description </font></font><br><font dir="auto" ><font dir="auto" >Analyze needs before order placement and intervene with relevant parties in case of discrepancies in delivery times or quantities. </font></font><br><font dir="auto" ><font dir="auto" >Issue requirements according to a defined frequency. </font></font><br><font dir="auto" ><font dir="auto" >Manage order processing and placement while respecting the stock policy. </font></font><br><font dir="auto" ><font dir="auto" >Ensure you have and record order acknowledgments. </font></font><br><font dir="auto" ><font dir="auto" >Track order lines after they are placed with suppliers and intervene if necessary to ensure that the requested delivery times and quantities are met. </font></font><br><font dir="auto" ><font dir="auto" >Update the ERP system according to the progress of current order lines and ensure adequate material coverage. </font></font><br><font dir="auto" ><font dir="auto" >Record order line receipt dates at the storage platform in the ERP system according to the current workflow. </font></font><br><font dir="auto" ><font dir="auto" >Ensure receipt and invoicing of ordered lines. </font></font><br><font dir="auto" ><font dir="auto" >Report any delays or failure to meet commitments from suppliers. </font></font><br><font dir="auto" ><font dir="auto" >Process action messages by optimizing... Manage stocks, analyze excess quantities without need and implement necessary actions. </font></font><br><font dir="auto" ><font dir="auto" >Participate in crisis management with suppliers. </font></font><br><font dir="auto" ><font dir="auto" >Respect environmental guidelines and procedures related to your activities. </font></font><br><font dir="auto" ><font dir="auto" >In case of an environmental incident (water leak, spill, non-compliance with waste sorting, fire, etc.), alert the line manager/E&S Correspondent. </font></font><br><font dir="auto" ><font dir="auto" >Contribute to the improvement of the environmental management system through proposals and suggestions. </font></font><br><font dir="auto" ><font dir="auto" >Job Requirements: </font></font><br><font dir="auto" ><font dir="auto" >Analytical skills, </font></font><br><font dir="auto" ><font dir="auto" >Organization, </font></font><br><font dir="auto" ><font dir="auto" >Assertiveness, </font></font><br><font dir="auto" ><font dir="auto" >Good communication </font></font><br><font dir="auto" ><font dir="auto" >skills, Negotiation skills </font></font><br><font dir="auto" ><font dir="auto" >, Ethics. </font></font><br><font dir="auto" ><font dir="auto" >Company Information: </font></font><br><font dir="auto" ><font dir="auto" >Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. </font></font><br><font dir="auto" ><font dir="auto" >Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. </font></font><br><font dir="auto" ><font dir="auto" >Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems. </font></font><br><font dir="auto" ><font dir="auto" >Here, you will develop your skills and grow within a community of experts who enrich your experience every day. </font></font><br><font dir="auto" ><font dir="auto" >Here,collaboration connects our teams across the globe.</font></font><br>Did you know? We have probably already flown together!<br>Would you like to join us? Learn more about Safran Cabin here.<br>(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)<br>Locate your future workplace<br>Route deTunis<br>8020<br>Dhari<br>Tunisia<br>Copy Address<br></div></section>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze needs before order placement and intervene with relevant parties in case of discrepancies in deadlines or quantities. Issue requirements according to a defined frequency. Manage order processing and placement while respecting the stock policy. Ensure you have and record order acknowledgments. Track order lines after they are placed with suppliers and intervene if necessary to ensure that the requested deadlines and quantities are met. Update the ERP system according to the progress of current order lines and ensure adequate material coverage. Record order line receipt dates at the storage platform in the ERP system according to the current workflow. Ensure receipt and invoicing of ordered lines. Report any delays or failure to meet commitments by suppliers. Process action requests by optimizing stock levels and analyzing quantities. Avoid unnecessary excesses and implement the necessary actions. Participate in crisis management with suppliers. Respect environmental guidelines and procedures related to your activities. In case of an environmental incident (water leak, spill, non-compliance with waste sorting, fire, etc.), alert the line manager/E&S Correspondent. Contribute to the improvement of the environmental management system through proposals and suggestions.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analytical skills</font></font></li><li>Organisation</li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">He asserted</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good communication</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Negotiation techniques</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ethics</font></font></li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting directly to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Missions:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You manage daily production (priority management, planning, team task organization)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be responsible for implementing procedures and managing knowledge.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be responsible for the integration, support, and training of your team members.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are responsible for ensuring the optimal functioning of production while respecting objectives, particularly in terms of customer service quality (reporting, statistical monitoring).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are expected to contribute ideas to optimize the quality of service (participation in the technical committee).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You participate in providing support to users.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You speak French and English fluently</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have initial experience in IT and you have already coordinated a team of helpdesk and/or field technicians.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your autonomy, your analytical and synthesis skills will be key criteria for success in this position.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of the fundamental trades of service desk and/or proximity.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical knowledge of the environment used (business applications, diagnostic tools, office environment)</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree plus a relevant qualification in computer science and/or a minimum of 3 years' experience in an equivalent position</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervision of a team 24/7</font></font></p>
<p>The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved. Ensure daily targets and deadlines are reached i.e. number of call activities logged etc. Daily customer calling using automated telephone-dialing system. Document customer comments re: payment date / disputes etc. Ensure requested paperwork / documentation is forwarded to customers. Assist cash application team to ensure payments are processed onto correct customer account. Report issues to line manager to resolve problem accounts.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience as a Collection Specialist or similar role +1 year</li><li>Knowledge of billing procedures and collection techniques</li><li>Familiarity with laws related to debt collection.</li><li>Working knowledge of MS Office and databases</li><li>Comfortable working with targets</li><li>Patience and ability to manage stress.</li><li>Excellent communication skills (written and oral) in English</li><li>Skilled in negotiation</li><li>Problem-solving skills</li></ul>
<p>Follow exports/imports ensuring their delivery (pickup, delivery conditions, etc.) Choose the best carrier (if not imposed by the client or by consolidated exports), draft and communicate Transport Orders (TO). Ensure all import/export transport operations are managed through the TMS SHIPTIFY (Maritime, Air, Express, and Road). Create TOs on TMS SHIPTIFY (Maritime, Air, Express, and Road). Establish import/export invoices and follow customs declarations in liaison with the customs broker and freight forwarder or with the consolidator in case of consolidated export. Supervise exports, ensuring the compliance of each step (compliance of declarations, metering, etc.). On the import side, coordinate with the carrier for the deliveries of units and external suppliers to the platform for consolidation into consolidated imports (import TOs and consolidated import invoices). Upon delivery, ensure the compliance of each reception step (compliance of declarations, packages, etc.). Perform rigorous monitoring and archiving of import/export declarations with particular attention to DAEs. In case of transport incident, draft a claim using the standard documents provided for this purpose. Participate in the management routines of its department and improvement initiatives. Respect environmental/safety instructions and procedures and alert your hierarchical manager or the environmental/safety correspondent in case of an incident.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Dynamism</li><li>Responsiveness</li><li>Good communication</li><li>Proactiveness</li><li>Rigor</li><li>Ethics</li><li>Interpersonal skills</li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the startup accreditation process: analyze applications, organize pitching sessions, and follow up with candidates. Support the organization of accreditation ceremonies. Assist startups in obtaining their accreditations and ensure their follow-up. Conduct business monitoring of opportunities that can benefit startups at the national and international levels (programs, funding, perks). Manage complaints and claims. Contribute to the proper application of the law and the evolution of the legal framework. Lead information sessions on the Startup Act, its advantages, and ecosystem programs. Dashboard, analyze data related to startups, and promote the ecosystem. Assist the Startup Programs Manager in ecosystem activities. Ensure regulatory compliance for startups.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Diploma from an engineering or business school</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Passionate about the world of startups, innovation and new technologies</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">0 to 1 year of experience maximum</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in structures within the mandatory innovation ecosystem</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in dashboarding and data analysis (Looker Studio, Power BI) is appreciated.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sens thique lev</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigorous, with a keen eye for detail, methodical, and possessing strong analytical and synthesis skills.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Capable of working in intense environments</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong aptitude for teamwork</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My proficiency with Microsoft Office and the Google suite</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: Fluent in Arabic, English, and French</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Commitment to the development of the country and the region.</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis. Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers. Provide logistic support regarding the distribution of the seasonal work equipment. Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met. Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs Communicate effectively with the local Operations Manager on customer support processes and operations Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Good communicator with ability and agility to solve problems</li><li>Being highly motivated to work for a fast-growing startup</li><li>Basic Excel and Data Interpretation Skills</li><li>Enjoy learning and adapting to new technologies</li><li>Have initiative, be proactive and autonomous - Glovo is also yours!</li><li>Have good energy and like what you do, even on bad days</li><li>Fluent in English</li><li>An empathetic, inclusive and curious attitude</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
As part of the development of our activity and the strengthening of our partner network, we are looking for an Account Manager-Market. You will be responsible for managing and developing a portfolio of strategic partners, with the objective of optimizing their performance on the platform while building long-term, high-quality, and mutually profitable relationships.<br> <strong><u>Main Mission</u></strong><br>
Ensure the management, monitoring, and development of a partner portfolio in order to maximize their performance on the platform and guarantee a sustainable, high-quality, and profitable collaboration.<br> <u><strong>Responsibilities:</strong></u><br>
- Develop and maintain strong, long-lasting relationships with portfolio partners.<br>
- Monitor and analyze partner performance.<br>
- Design and implement action plans to improve overall performance.<br>
- Ensure proper execution of commercial activations and promotions negotiated with partners.<br>
- Support and train partners.<br>
- Handle partner complaints and resolve disputes in coordination with internal teams.<br>
- Identify and develop upsell and cross-sell opportunities with existing partners.<br>
- Produce regular performance reports.<br>
<br><br><p><b>Requirements</b></p><br><ul><li>- Minimum of 3 years of experience in account management, Retail, sales, or a similar role.<br>
- Bachelor’s degree (or equivalent) in business, marketing, management, or a related field.<br>
- Excellent interpersonal and analytical skills.<br>
- Ability to work with cross-functional teams.<br>
- Strong results-driven and performance-oriented mindset.<br></li></ul><br> </div>
<p><br></p><p>KEY RESPONSIBILITIES</p><p>Learning trajectory and knowledge management:</p><p>Directly and actively engage in the development of the project s learning trajectory design, implementation, evaluation and successful closure.</p><p>In collaboration with relevant stakeholders develop sound and inclusive methods for data collection and learning.</p><p>Take part in and engage in project related activities and events and regularly review project reports and materials to extra data relevant to the learning trajectory plans.</p><p>Compile project data, and prepare useful analysis (to project, the partners and Oxfam programs in general), in line with the project goals, and the learning trajectory, as needed and agreed with the line manager.</p><p>Support the project team and partners in extracting critical lessons and identifying and highlighting achievements which are linked to the project objectives, outcomes and aspired impact.</p><p>Encourage and initiate learning spaces and sessions, for exchanges and cross learnings between partners, and between project teams and partners, including annual learning and reflection workshops.</p><p>Where needed and agreed, support partners in data analysis and effective integration of learning trajectories within their own project activity plans.</p><p>Support the project team in advancing their Learning and Communication understanding and skills, hence contributions.</p><p>Assess the project partners Learning capacities and needs, develop and/or coordinate and organize relevant capacity building sessions, trainings, provide and share tools, etc., in agreement with the line manager/s and colleagues.</p><p>Engage and take an active part in project team meetings, and contribute to the sufficient implementation of the project, in respect of the Learning and Communication component (present results, give recommendations, suggest solutions).</p><p>Production, Communication and Dissemination :</p><p>In line with the learning trajectory plans, together with the relevant internal stakeholders, develop a comprehensive compliant and safe dissemination and communication strategy and plan, and facilitate and monitor its successful implementation, in line with Oxfam participative and feminist approach and donor s policies and obligations.</p><p>Reproduce the compiled data, drafted analysis, and gathered information and lessons, and craft compelling material for their communication, dissemination, and publications; through project or Oxfam reports, and plans, or media or social media outlets (including but not limited to: stories, factsheets, briefings, statistics, etc.).</p><p>Work closely with the Program Manager, the Media&Com lead to ensure their input and sign off on all project related learning and communication reports, plans, products, communications, etc., and lead on their dissemination, per agreed and approved planned.</p><p>Directly contribute to the production of the project s plans, reports and other materials, in line with Oxfam and donor s obligations.</p><p>Prepare the relevant and most effect data and information to be shared during the learning sessions, workshops and events, with staff, parnters, or others.</p><p>Where relevant, directly contribute to high-impact media and communications products to help raise Oxfam s profile, raise the voices of the people we work with.</p><p>Conduct direct interviews, with staff, partners and beneficiaries and produce high impact stories, for use in the national, sub-regional and global markets media and social media outlets.</p><p>In coordination with the Media/Com Lead, guide and advise the program staff to ensure sufficient compliance with the relevant Oxfam global policies and steer on branding, approvals and sing off, risk assessment, etc.</p><p>Monitor and evaluate the impact of the communication and dissemination plan, media activities, coverage and reach, etc. and provide regular analysis to the managers and team.</p><p>Support other project s learning, media and communication planning and implementation.</p><p>Support the management and monitoring of Oxfam s social media outlets and platforms.</p><p>Contribute to updating North Africa information on internal social platforms, and to any NA products, and their dissemination.</p><p>Support partners in strengthening their communication capacities by identifying training, coaching, and learning events and resources.</p><p>Other:</p><p>Apply Oxfam leadership values, actively contribute to improving the team and office culture.</p><p>Ensure understanding and alignment with Oxfam policies, compliance and steer with regards to all areas of work within the delegated lines of liability and authority.</p><p>Contribute to internal staff capacity building sessions relevant to Learning and Communication.</p><p>Contribute to Learning & Communication related recruitment process, when needed.</p><p>Actively attend and engage in NA staff meeting, as well as all other relevant sessions and workshop.</p><p>Contribute to the advancement of NA strategic direction, and the office s plans, reports, and products.</p><p><strong>Desired Candidate Profile</strong></p><p>A relevant bachelor s degree OR equivalent level of professional and work experience, with similar type of organizations.</p><p>At least 8 years of experience with progressive levels of professional responsibilities and proven experience in quality learning and communication activities and project s design, planning, implementation, monitoring, and successful and compliant closure.</p><p>Good knowledge and understanding of the North Africa, especially in Morocco, Tunisia and/or Egypt, socio-economic contexts, civil society field and the development area of work.</p><p>Solid experience in developing learning trajectories, plans, tools, and in building data collection and management mechanism, conducting data analysis, supporting research, compiling strategic and effective lessons.</p><p>Good understanding of the MEAL (monitoring, evaluation, accountability and learning) functions, approaches and tools; direct experience in MEAL is a plus.</p><p>Solid experience in drafting stories and articles, conducting interviews, and drafting media briefs.</p><p>Solid experience in managing and handling social media outlets.</p><p>Solid skills in coordinating and facilitating processes that require the involvement of, and/or interaction between, a collective or a team.</p><p>Solid writing skills, and experience in developing quality plans and drafting reports.</p><p>Experience in risk assessment, and in contributing to the development of prevention and mitigations plan, together with the team and parnters.</p><p>Proven experience in directly engaging with, and mentoring and supporting diverse types of partners, stakeholders and colleagues, in areas related to learning and communication.</p><p>Commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.</p><p>Commitment to Oxfam s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.</p><p>Demonstrated ability to work under pressure, prioritize, meet deadlines, and hold self and others to account.</p><p>Willingness and availability to conduct field visits and travels, as required.</p><p>Excellent Arabic and English skills (reading, speaking, writing); a good command of French, is a plus.</p><p>Desirable:</p><p>Experience in being part of a multi-cultural and multi-disciplined team.</p><p>Commitment to Oxfam s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam s work.</p><p>Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women s rights, and diversity for all aspects of development work.</p><p>Most importantly, every individual in Oxfam needs to be able to:</p><p>Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here )</p><p>Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):</p>
<p>Animer et piloter les projets d'amélioration du processus Manager la Supply chain au sein de Safran.</p><p>Etablir les états des lieux, identifier le besoin et dégager les leviers d'amélioration.</p><p>Evaluer le budget et les moyens requis pour la réalisation du projet / le plan d'action tout en tenant compte des standards Safran et des contraintes réglementaires et budgétaires.</p><p>Valider les six packs des projets en amont afin de susciter l'adhésion des utilisateurs finaux.</p><p>Coordonner l'équipe projet et animer les réunions de pilotage du projet.</p><p>Formaliser, mettre en place les standards et réaliser les formations adéquates afin de pérenniser les résultats obtenus.</p><p>Valider les jalons de projets avec le responsable projet Supply Chain et assurer le reporting régulier sur leur avancements aux parties prenantes et garantir la réalisation du projet.</p><p>Encourager et coordonner le déploiement des bonnes pratiques mises en place dans toutes les UO.</p><p>Préparer / animer des formations sur les thèmes de la supply chain en cohérence avec les plans de formation.</p><p>Participer au déploiement des concepts Lean auprès des équipes Supply Chain.</p><p>Supporter les UO pour converger vers le One Safran.</p><p>Supporter les UO vers le développement durable : migration vers SAP , Utilisation de LeanDNA.</p><p>Assurer le support méthodes dans les projets Supply chain Safran.</p><p><strong>Desired Candidate Profile</strong></p><p>Leadership</p><p>Assertivit</p><p>Techniques de négociation</p><p>Capacit d'analyse</p><p>Esprit de synthèse</p><p>Veille stratégique</p><p>Gestion du différend</p><p>Gestion des risques</p>
<p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Your main missions will be:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise, coordinate and lead a team of transport assistants to achieve performance objectives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize and supervise daily operational activity, guarantee quality, respect of deadlines and procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Plan resources, distribute tasks and ensure follow-up of individual and collective performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize and monitor transport between logistics platforms.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage relationships with careers, identify the best solutions in terms of costs and deadlines.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Propose and implement continuous improvement and process optimization actions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure reporting of performance indicators and report to the department manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment, training and skills development of team members.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Intervene quickly to resolve operational issues and critical situations.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Higher education level.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Foreign languages: French C1, English B2.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Excel (advanced)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Programs and specialized sites used: SAP, TMS.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: At least 3-5 years of experience in logistics/transport/customer service.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team management experience is mandatory.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Key skills: Leadership, team spirit and ability to federate and develop skills. Excellent communication, diplomacy and negotiation skills. Sense of organization, prioritization and respect for deadlines. Results orientation, perseverance and sense of responsibility. Analytical and synthesis skills and strong attention to detail. Problem-solving ability and proposing innovative solutions. Adaptability, stress management and emotional control. Effective collaboration with clients, suppliers and partners. Commitment to continuous improvement of processes and performance. Recruitment, coaching and talent development skills.</font></font></li></ul>