Document Controller

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate rule application scenarios — reading a compliance artifact (advertisement, disclosure, policy) against a specific regulation and citing the exact subsection that applies or is violated; Write sanctions alert disposition cases with structured false-positive reasoning documentation and escalation scenarios; Build compliance testing scenarios: sample selection, test design, findings documentation, and examiner-ready conclusion memos; Develop policy gap identification cases where an internal policy is silent on a regulatory requirement, contradicts the regulation, or has not been updated to reflect a recent change; Document all test cases with verified regulatory citations to the specific subsection — never approximated, never fabricated.<br> What we look for This opportunity is a good fit for professionals with a background in compliance, regulatory affairs, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Law, Finance, Economics, Business Administration, Accounting, or any related field; 2+ years of compliance, audit, legal, risk management, or financial services experience; Current or recent experience in compliance &amp; regulatory roles, financial crimes, or adjacent roles; Citation discipline as a core habit — able to identify the exact regulatory subsection that applies and flag uncertainty rather than approximate; CRCM, CAMS, or equivalent local credential is a strong positive signal; former regulatory examiner or inspector status is equally strong; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<p>EY today brings together nearly PHONE_NUMBER associates and employees worldwide in over 150 countries. Through this international network, EY strengthens its position as a global leader in Audit, Consulting, Tax, Transactions, and Law.</p><p>We grow talent so that together they can support organizations towards sustainable growth. And our commitment to our teams begins with this promise: whatever your journey with us, the EY experience lasts a lifetime.</p><p>Within EY Tunisia's Audit teams, you will work with companies from various business sectors on statutory and contractual audit assignments. You will evolve in a demanding, formative, and stimulating environment, in contact with diverse stakeholders and on high-value-added financial issues.</p><p><strong>Main Mission</strong></p><p>Participate in the execution of financial audit assignments for companies in different sectors, by contributing to the analysis of financial statements, risk assessment, process review, and the formulation of relevant recommendations in compliance with professional standards and EY methodology.</p><p><strong>Main Activities</strong></p><p>1. Operational Activities</p><ul><li>Participate in the planning and preparation of audit assignments.</li><li>Perform audit work on significant cycles:<ul><li>Treasury,</li><li>Purchases and suppliers,</li><li>Sales and customers,</li><li>Fixed assets,</li><li>Inventory,</li><li>Payroll and social charges,</li><li>Provisions and commitments,</li><li>Taxation,</li><li>Compliance of financial statements with applicable frameworks.</li></ul></li><li>Analyze internal control processes and identify risk areas.</li><li>Perform audit tests and document work in tools and work files.</li><li>Participate in the analytical review of accounts and the analysis of significant variations.</li><li>Contribute to the preparation of mission summaries and deliverables for clients and managers.</li><li>Formulate clear findings and pragmatic recommendations.</li><li>Ensure coordination with the client's various stakeholders during assignments.</li></ul><p>2. Management / Coordination Activities</p><ul><li>Occasionally supervise junior profiles on certain mission phases.</li><li>Provide regular reporting on the progress of work to the Senior and Manager.</li><li>Contribute to meeting deadlines, deliverable quality, and EY methodological standards.</li><li>Participate in the team's skill development through sharing best practices and knowledge.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1. Training / Experience</p><ul><li>Master's degree in accounting, finance, audit, or equivalent.</li><li>You have 1 to 4 years of experience in external audit, ideally acquired in a firm.</li><li>A good understanding of financial statements, accounting principles, and companies' financial issues is highly desirable.</li></ul><p>2. Technical Skills</p><ul><li>Good command of financial audit fundamentals.</li><li>Good knowledge of accounting, financial principles, and audit standards.</li><li>Ability to analyze financial data and identify risk areas.</li><li>Good command of Excel and office tools.</li><li>Written fluency in French; a good level of professional English is an asset.</li></ul><p>3. Transversal Skills</p><ul><li>Rigor and analytical skills.</li><li>Critical thinking and professional curiosity.</li><li>Organizational skills and respect for deadlines.</li><li>Good interpersonal skills and ability to work in a team.</li><li>Proactivity, autonomy, and adaptability in a demanding environment.</li><li>Ability to communicate clearly and in a structured manner with various stakeholders.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking to hire an experienced Product Owner to join our Product team.<br> Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.<br> The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.<br> We are passionate about delivering impact.<br> Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.<br> What you will be doing You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager.<br> As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams.<br> You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools.<br> You translate business needs into a clear, prioritized backlog of user stories that align with product strategy and business processes, and you champion those requirements throughout the development lifecycle.<br> You are accountable for maximizing the value the team delivers each sprint, making day-to-day scope and priority decisions, and ensuring what ships genuinely solves user problems.<br> You also lead the team of Business Analysts, overseeing their day-to-day work on projects.<br> In addition, you are expected to embed AI-driven ways of working across the product lifecycle, from discovery and requirements through to delivery and support.<br> Here, passion, integrity and a "can-do" attitude are always top of mind.<br> Your daily responsibilities will involve: Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes.<br> Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development, working with business stakeholders, the Product Manager, and the Project Manager to manage the delivery backlog and timelines.<br> Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk.<br> Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals, including scoping master data, reporting, access, and provisioning requirements.<br> Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts.<br> Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects.<br> Leverage AI tools to accelerate and improve product work, including drafting and refining user stories, analyzing requirements and meeting inputs, summarizing research, and building lightweight prototypes and workflow automations.<br> Contribute to shaping AI-enabled features within the product, partnering with Tech, Dev, and Data teams to define requirements, validate feasibility, and translate AI capabilities into user value.<br> Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release.<br> Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards, and collaborate with QA teams to resolve defects and issues promptly.<br> Provide training and support to systems support specialists and end users, addressing questions and issues related to business applications.<br> Work within an Agile (Scrum) delivery model under the direction of the Product Manager, running backlog refinement, sprint planning, reviews, and stakeholder demos.<br> Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication.<br> Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy, influencing decisions through collaboration, leadership, and a customer-focused approach.<br> What success looks like You will be successful in this role when you are effectively leading and developing the Business Analysts team, running a healthy and well-prioritized backlog that keeps delivery moving, and consistently bringing new features and improved processes to life across the CXG product portfolio.<br> What you will bring along Bachelor's degree Computer Science or Software Engineering; an MBA is a plus with minimum of 5 years in an IT-related field.<br> Minimum of 3–5 years as a Product Owner or Business Analyst on software products (Product Owner experience strongly preferred).<br> Proven experience with Agile (Scrum) methodology and the Product Owner role, including backlog management and story writing.<br> Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot, in a professional context to improve productivity, analysis, or delivery, with a genuine enthusiasm for applying AI to product work.<br> Familiarity with AI and ML product concepts, and the ability to reason about how AI capabilities create user and business value (desirable).<br> Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc.<br>). Strong technical background and familiarity with development tools and REST APIs.<br> Strong stakeholder management skills.<br> Resource and team management skills.<br> Team player with the ability to work on own initiative.<br> Excellent communication skills and mastery of the English language (written and spoken).<br> Strong management reporting and documentation capabilities.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Contexte</strong></p><br> <p>Ancré dans le programme pays du PNUD (2021-2025), et s'appuyant sur les leçons de son portefeuille ODD16+ (2018-2023), ainsi que sur une analyse des vulnérabilités, de la dynamique des parties prenantes et des capacités, le PNUD, en collaboration avec ses partenaires nationaux, a développé un nouveau portefeuille, intitulé, "La gouvernance en tant que levier du développement socio-économique en Tunisie". Il engagera les institutions, la société civile et le secteur privé à tirer parti d'une gouvernance redevable et efficace pour accélérer le développement socio-économique par le biais d'une approche intégrée basée sur les zones qui place les personnes au centre des solutions locales.&nbsp; L'intervention du portefeuille part du principe qu'une société juste, sans corruption, et où les personnes vulnérables sont incluses dans la recherche de solutions à travers des partenariats entre les institutions publiques, la société civile et le secteur privé, pourrait accélérer les progrès vers la Vision 2035 de la Tunisie et son Plan National de Développement 2023-2025.</p><br> <p>Afin de soutenir les efforts du gouvernement pour mettre en œuvre des réformes prévues et à maîtriser les défis susmentionnés, le portefeuille proposé vise à contribuer au développement durable en Tunisie, et cela à travers un appui aux résultats escomptés suivants :</p><br> <ul> <li>Effet 1 : La transparence et la redevabilité sont effectivement renforcées afin de prévenir la corruption aux niveaux local et national et de promouvoir la prestation équitable de services de qualité à la population.</li> <li>Effet 2 : Les droits des personnes vulnérables au développement local et à une vie décente sont garantis grâce à un accès inclusif aux services et aux opportunités économiques.</li> <li>Effet 3 : Les personnes ont accès à leurs droits et renforcent leur confiance dans des services de sécurité et de justice plus réactifs, centrés sur les personnes et respectueux des droits humains.</li> <li>Effet 4 : Données produites et analysées pour assurer une gestion adaptative, une programmation de qualité et un renforcement des résultats du programme.</li> </ul> <p>Dans ce cadre, le PNUD recrute un.e Associé.e Administratif.ve pour appuyer le portefeuille.&nbsp;</p><br> <p><strong>Devoirs et responsabilités&nbsp;</strong></p><br> <p>Le/la Associé.e Administratif.ve&nbsp;effectuera&nbsp;de&nbsp;façon spécifique&nbsp;sa mission tout&nbsp;en&nbsp;appliquant&nbsp;les&nbsp;procédures&nbsp;du&nbsp;PNUD&nbsp;en&nbsp;ce&nbsp;qui &nbsp;concerne les normes,&nbsp;les délais et la&nbsp;qualité&nbsp;technique&nbsp;des analyses et rapports&nbsp;de&nbsp;suivi.</p><br> <p>A ce titre l’Associé.e Administratif.ve sera chargé.e des principales fonctions suivantes :</p><br> <p><strong>1. Soutenir la mise en œuvre des activités du portefeuille&nbsp;de manière opportune, efficace et conformément au plan de travail annuel</strong></p><br> <ul> <li>Planifier et organiser la mise en œuvre des&nbsp;activités du portefeuille,&nbsp;en particulier au celles relatives au titre de l’effet 4, conformément au plan de travail&nbsp;(plan de travail annuel) et au budget.&nbsp;</li> <li>Fournir un soutien administrativement et logistiquement général aux équipes du&nbsp;portefeuillepour mettre en œuvre la conduite des activités</li> <li>Suivre la performance et les échéances contractuelles des entrepreneurs (consultants et entreprises) et apporter les ajustements nécessaires si besoin</li> <li>Organiser et coordonner les réunions et des visites de sites.</li> <li>Organiser les événements du portefeuille&nbsp;(réunions, comités directeurs, ateliers,&nbsp;boucles d’apprentissage, réunions de planification régionale, événements de visibilité et séminaires)</li> <li>Soutenir l’équipe du portefeuille pour mettre en œuvre et suivre des activités sur le terrain en collaboration site avec les parties prenantes locales</li> <li>Préparer les contributions à l’élaboration des rapports et compiler les rapports documents de portefeuille relatifs à l’effet 4 conformément au document-cadre (y compris les rapports financiers si nécessaire)&nbsp;</li> <li>Rédiger la correspondance, les notes, des mémoires et d’autres types de documents, si besoin.</li> <li>Coordonner avec les partenaires la mise en œuvre du portefeuille, assurant un flux d’informations efficace</li> <li>Appuyer la mise en œuvre des&nbsp;plans de communication spécifiques du portefeuille en élaborant du matériel et des contributions pour le site Web et en organisant des événements.</li> <li>Classez et archivez toute la correspondance pertinente et tous les documents relatifs au portefeuille, tels que les dossiers d’appel d’offres, propositions, rapports techniques, rapports d’évaluation, etc.</li> <li>Préparer les contrats et les termes de référence</li> <li>Préparer les inputs au module de gestion de projet&nbsp;Quantum.</li> </ul> <p><strong>2. Appuyer administrativement le projet en temps opportun et efficacement conformément au plan de projet et aux procédures du PNUD</strong></p><br> <ul> <li>Appuyer le choix des experts et des consultants et participer au processus de recrutement si nécessaire.</li> <li>Appuyer l’élaboration les entrées des termes de référence, aux les spécifications techniques, aux appels d’offres / appels à proposition, aux et devis quantitatifs.</li> <li>Soutenir l’évaluation des soumissions et des offres, compiler et préparer la documentation (rapport d’ouverture des soumissionnaires, rapports d’évaluation et de sélection).</li> <li>Soutenir la bonne gestion financière du portefeuille (y compris le reporting sur les données financières) en étroite coopération et collaboration avec le service financier&nbsp;du programme et/ou le personnel du PNUD travaillant sur les questions financières / administratives.</li> <li>Soutenir la préparation et la conduite des procédures liées aux achats en étroite coopération et collaboration avec le personnel du PNUD responsable des achats.</li> <li>Préparer les demandes de paiement direct (RDP) et les soumettre pour signature.</li> <li>Réaliser les tâches financières nécessaires sur la plateforme Quantum&nbsp;(utilisateur général).</li> <li>Elaborer les documents nécessaires pour le projet.</li> <li>Effectuer toutes tâches supplémentaires nécessaires pour assurer la bonne exécution de la mission, selon les besoins.</li> </ul> <p><strong>3.Appuyer la planification du projet et l’élaboration du plan de travail annuel&nbsp;</strong></p><br> <ul> <li>Contribuer à l’élaboration des plans de travail annuels, à la planification et au séquençage des activités ainsi qu’aux plans de mise en œuvre détaillés&nbsp;</li> <li>Appuyer l’élaboration des budgets.</li> <li>Soutenir la révision périodique des plans de travail annuels et des plans d’achat en coopération avec le responsable des achats</li> <li>Accomplir des tâches supplémentaires, au besoin.</li> </ul> <p><strong>4.Soutenir la gestion financière</strong></p><br> <ul> <li>Préparer des demandes d’avance de fonds et/ou de paiements directs ;</li> <li>Suivre les dépenses budgétaires et tenir un registre approprié des budgets de portefeuille approuvés&nbsp;et de leurs révisions ;</li> <li>Préparer des propositions de révision budgétaire ;</li> <li>Établir, élaborer et soumettre des rapports sur l’état des dépenses et du budget du -programme ;</li> <li>Répondre aux questions du Gouvernement et du PNUD concernant les aspects financiers du portefeuille, assurer la liaison avec les vérificateurs contrôleurs nommés par le PNUD et les auditeurs externes lorsque cela est nécessaire ;</li> <li>Elaborer de manière régulière et selon les échéances, des rapports et des rapports spécifiques afin de préparer le budget et l’audit ;</li> <li>Conseiller et appuyer les consultants internationaux et nationaux sur les indemnités, des demandes de remboursement de frais de voyage et d’autres questions financières ainsi que procéder au calcul des paiements dus pour les réclamations et les services ;</li> <li>Effectuer d’autres tâches financières.</li> </ul> <p><strong>5.) Faciliter le développement et le partage des connaissances au sein du bureau national.</strong></p><br> <ul> <li>Appuyer dans l’organisation des formations en matière d'administration à l'intention du personnel chargé des opérations et des projets.</li> <li>Apporter des contributions pertinentes aux réseaux de connaissances et aux communautés de pratique.</li> </ul> <p>Le titulaire du poste accomplit d'autres tâches relevant de son profil fonctionnel, jugées nécessaires au bon fonctionnement du Bureau et de l'Organisation.</p><br> <p><strong>Dispositions institutionnelles</strong></p><br> <p>Sous la supervision du/de le/la spécialiste en coordination et planification et en étroite collaboration avec le/la Programme Finance,&nbsp;la/le expert.e en M&amp;E, le/la M&amp;E Officer, la/le spécialiste en coordination et planification, l’expert.e en apprentissage, l’analyste de données et d’information, les équipes techniques de mise en œuvre,&nbsp;et en&nbsp;liaison avec le bureau du PNUD. Selon l’approche intégrée du portefeuille, le/la <strong>Associé.e&nbsp;Administratif.ve</strong> travaillera d’une manière transversale, en collaboration avec toutes les équipes responsables de la mise en œuvre des Effets.&nbsp;</p><br> <p><strong>Compétences</strong>&nbsp;</p><br> <i><strong>Principales</strong></i> <br> <strong>Obtenir des résultats :</strong> NIVEAU 1 : Planifier et surveiller son propre travail, prêter attention aux détails, livrer un travail de qualité dans les délais impartis <br> <strong>Penser de manière innovante :</strong> NIVEAU 1 : Ouvert aux idées créatives/risques connus, résolveur de problèmes pragmatique, apporte des améliorations&nbsp; <br> <strong>Apprenez continuellement:</strong> NIVEAU 1 : Ouvert d’esprit et curieux, partage ses connaissances, apprend de ses erreurs, demande du feedback <br> <strong>S’adapter avec agilité :</strong> NIVEAU 1 : S’adapte au changement, gère de manière constructive l’ambiguïté et l’incertitude, fait preuve de souplesse&nbsp; <br> <strong>Agissez avec détermination :&nbsp;</strong> NIVEAU 1: Fait preuve de dynamisme et de motivation, capable de livrer calmement face à l’adversité, confiant <br> <strong>S’engager et s’associer :</strong> NIVEAU 1 : Faire preuve de compassion et de compréhension envers les autres, établir des relations positives <br> <strong>Favoriser la diversité et l’inclusion :</strong> NIVEAU 1 : Apprécier/respecter les différences, être conscient des préjugés inconscients, faire face à la discrimination&nbsp; <br> <i><strong>Compétences transversales et techniques&nbsp;</strong></i> <br> <i><strong>Domaine thématique</strong></i> <i><strong>Nom</strong></i> <i><strong>Définition</strong></i> <br> <i><strong>Administration et Operations</strong></i> Aptitude&nbsp;à&nbsp;planifier&nbsp;et&nbsp;à&nbsp;organiser <p>Le/la&nbsp;titulaire&nbsp;définit&nbsp;clairement&nbsp;des&nbsp;buts,&nbsp;hiérarchise&nbsp;les&nbsp;activités&nbsp;et&nbsp;tâches&nbsp;prioritaires&nbsp;et&nbsp;prévoit&nbsp;suffisamment&nbsp;de&nbsp;temps&nbsp;et&nbsp;de&nbsp;ressources&nbsp;pour&nbsp;mener&nbsp;sa&nbsp;tâche&nbsp;à&nbsp;bien.&nbsp;Il/elle tient&nbsp;compte&nbsp;des&nbsp;risques&nbsp;et&nbsp;des&nbsp;imprévus&nbsp;dans&nbsp;la planification&nbsp;et&nbsp;suit&nbsp;de&nbsp;prèsl’exécution&nbsp;des&nbsp;plans. Capacité a gérer des événements, y compris l’indentification des sites d’événements, de logement, les aspects logistiques etc.</p><br> <br> <i><strong>Business Management</strong></i> Aptitude&nbsp;à&nbsp;la&nbsp;Communication Le/la titulaire du poste s’exprime avec clarté et efficacité, à l’oral comme à l’écrit, en français et en arabe. Il/elle a l’esprit de synthèse et de bonnes capacités de recherche. Il/elle est à l’écoute des autres, s’efforce de bien les comprendre et sait réagir de façon appropriée. Il/elle n’hésite pas à demander des éclaircissements et se mont ouverte au dialogue. <br> <i><strong>Buisness Management</strong></i> Gestion d’opérations Capacité à planifier, organiser et superviser efficacement les processus opérationnels du protefeuille afin de convertir ses actifs en résultats optimaux de la manière la plus efficace. Connaissance des concepts et mécanismes pertinents. <br> <i><strong>Business Management</strong></i> Satisfaction de la clientèle/Gestion des clients <p>Capacité à réagir de manière opportune et appropriée avec un sens de l'urgence, à fournir des solutions cohérentes et à fournir des résultats et/ou des solutions de qualité dans les délais impartis afin de répondre aux besoins réels des clients et de les comprendre.&nbsp;</p><br> <p>Contribuer à l'élaboration de la stratégie de service à la clientèle.&nbsp;</p><br> <p>Rechercher des moyens d'apporter une valeur ajoutée au-delà des demandes immédiates des clients.&nbsp;</p><br> <p>Être capable d'anticiper les besoins et les préoccupations à venir des clients.</p><br> <br> <p>&nbsp;<strong>Qualifications minimales</strong>&nbsp;</p><br> <strong>Exigences minimales en matière d’éducation</strong> <ul> <li>Le diplôme de fin d’études secondaires est requis OU,</li> <li>Un diplôme universitaire (Licence) en administration des affaires, en administration publique ou dans un domaine équivalent sera dument pris en consideration mais pas un requis &nbsp;</li> </ul> <br> <strong>Minimum d’années d’expérience professionnelle pertinente&nbsp;</strong> <ul> <li>Au minimum 7 ans (avec un diplôme de fin d'études secondaires) ou 4 ans (avec une licence) d'expérience professionnelle pertinente dans l'administration ,les services d'appui aux programmes ou autres domaines équivalent est requis</li> </ul> <br> <strong>Compétences requises&nbsp;</strong> <ul> <li>Une expérience dans l'utilisation d'ordinateurs, de logiciels de bureautique (MS Word, Excel, etc.), de progiciels de données et de systèmes de gestion basés sur le web tels que les ERP est requise</li> </ul> <br> <strong>Aptitudes et Experiences souhaitées&nbsp;</strong> <ul> <li>L’expérience&nbsp;préalable&nbsp;dans&nbsp;le&nbsp;Systèmede&nbsp;Nations&nbsp;Uniesest&nbsp;considérée&nbsp;commeun avantage.</li> <li>Expériences professionnelles pertinentes dans la mise en œuvre, la&nbsp;coordination&nbsp;et&nbsp;la&nbsp;gestiondes&nbsp;projets,&nbsp;y&nbsp;compris&nbsp;de&nbsp;l’expérience&nbsp;dans &nbsp;lagestion&nbsp;administrative et&nbsp;financière est souhaitable</li> <li>Connaissance&nbsp;de&nbsp;basedes&nbsp;outils&nbsp;informatiques&nbsp;pour&nbsp;la&nbsp;gestionde&nbsp;projets.</li> </ul> <br> <strong>Langue(s) requise(s)&nbsp;</strong> <ul> <li>La maitrise&nbsp;de&nbsp;l’arabe&nbsp;et&nbsp;du&nbsp;français est requise</li> <li>La&nbsp;connaissance&nbsp;de&nbsp;l’anglais&nbsp;seraitun&nbsp;atout.</li> </ul> <br> <strong>Certificats professionels</strong> <ul> <li>Avoir&nbsp;un&nbsp;certificat&nbsp;en&nbsp;IPSASou&nbsp;Procurement&nbsp;est&nbsp;un&nbsp;atout.</li> </ul> <br> <ol> <li><strong>Travel:</strong></li> </ol> <p>Être disposé à se rendre régulièrement sur les sites des projets du PNUD et de ses partenaires.</p><br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an Senior Expert OT Security Engineering (x|f|m) to join our IT Foundation Services team. <br>As part of a global organization, you will help protect and strengthen our OT landscape and contribute to the security of production environments that support our mission of Simplifying Progress. In this role, you will work closely with IT, engineering and production teams to advance our OT security capabilities and support resilient operations worldwide. <br>This position is available for full-time. It is a hybrid role requiring some days on site at our site in Madrid (Spain) or Tunis (Tunisia) with the opportunity to work some days remotely.</p><p><b>Grow </b><b>W</b><b>ith </b><b>Us</b><b> – </b><b>Your</b><b>Responsibilities</b></p><br><ul><li><p><span>Develop, implement and continuously improve OT security concepts, architectures and standards across global environments </span></p><br></li><li><p><span>Take ownership of the OT vulnerability management lifecycle, including identification, assessment, prioritization and remediation tracking of vulnerabilities in OT environments </span></p><br></li><li><p><span>Perform vulnerability assessments and risk analyses for industrial systems (</span><span>e.g.</span><span> ICS, SCADA, IoT) and define mitigation strategies aligned with operational constraints </span></p><br></li><li><p><span>Establish and enhance processes for continuous vulnerability monitoring and remediation in close collaboration with production and engineering teams</span></p><br></li><li><p><span>Support the integration of OT systems into existing IT security frameworks and monitoring capabilities Collaborate with SOC teams to ensure effective monitoring, detection and response for OT-related security incidents </span></p><br></li><li><p><span>Act as a central interface between IT security, OT engineering and production teams to align security requirements and operational needs </span></p><br></li><li><p><span>Support incident response activities, including investigation, containment and remediation of OT-related threats </span></p><br></li><li><p><span>Ensure compliance with relevant cybersecurity standards and frameworks (</span><span>e.g.</span><span> IEC 62443, NIS2, ISO 27001) </span></p><br></li><li><p><span>Coordinate with external vendors and technology partners and contribute to the evaluation and implementation of OT security solutions </span></p><br></li><li><p><span>Document security architectures, processes and implemented controls to ensure transparency and audit readiness</span></p><br></li></ul><p><b>What</b><b> Will </b><b>Convince</b><b>Us</b></p><br><ul><li><p><span>You have successfully completed a degree in information technology, cybersecurity, engineering or a comparable field </span></p><br></li><li><p><span>This is complemented by several years of professional experience in IT security, ideally with a focus on OT / industrial environments </span></p><br></li><li><p><span>Strong knowledge of network technologies and protocols across IT and OT environments </span></p><br></li><li><p><span>Experience with industrial systems such as ICS and SCADA as well as OT-specific security challenges </span></p><br></li><li><p><span>Hands-on experience with security technologies such as SIEM, IDS/IPS, endpoint protection and network segmentation solutions </span></p><br></li><li><p><span>Familiarity with OT security platforms (</span><span>e.g.</span><span>Claroty</span><span>, Nozomi, Microsoft Defender for IoT) is a strong advantage</span></p><br></li><li><p><span>Understanding of security frameworks and regulatory requirements (</span><span>e.g.</span><span> IEC 62443, NIS2, ISO standards) </span></p><br></li><li><p><span>Experience in incident response and vulnerability management is a plus </span></p><br></li><li><p><span>Strong communication skills and the ability to make technical concepts understandable to non-technical stakeholders characterize you </span></p><br></li><li><p><span>Independent work </span><span>styl</span><span>, manage tasks effectively and alignment ofactivities with overall security strategies </span></p><br></li><li><p><span>A hands-on mentality combined with a proactive and solution-oriented mindset </span></p><br></li><li><p><span>Fluency in English completes your profile</span></p><br></li></ul><p><b>What</b><b>We</b><b> Offer</b></p><br><p><span>As a </span><span>growing</span><span> global </span><span>life</span><span>science</span><span>company</span><span>, stock </span><span>listed</span><span> on </span><span>the</span><span> MDAX and TecDAX, Sartorius </span><span>offers</span><span> a </span><span>wide</span><span>range</span><span> of&nbsp;Benefits:</span></p><br><ul><li><p><b>Personal and Professional Development: </b><span>Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers</span></p><br></li><li><p><b>Attractive Compensation: </b><span>Vacation and holiday bonuses including pension benefits with a </span><span>40 hr.</span><span> week and 25 vacation days</span></p><br></li><li><p><b>Making An Impact Right From The Start: </b><span>Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact</span></p><br></li><li><p><b>Welcoming Culture: </b><span>Mutual support, </span><span>teamspirit</span><span> and international collaboration; communities on numerous topics, such as coaching, agile working and </span><span>business women</span><span> network</span></p><br></li><li><p><span>This position is filled within the </span><b>Sartorius Spain S.A.</b></p><br></li></ul><p><i>We</i><i> promote </i><i>diversity</i><i> and </i><i>inclusion</i><i> and </i><i>welcome</i><i>applications</i><i>from</i><i>people</i><i>of</i><i> all </i><i>nationalities</i><i>, </i><i>genders</i><i>, sexual </i><i>orientations</i><i>, </i><i>religions</i><i>, </i><i>age</i><i>groups</i><i>, </i><i>disabilities</i><i>, and </i><i>cultural</i><i>backgrounds.</i></p><br><p><b>About Sartorius&nbsp;</b></p><br><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.&nbsp;</p><br><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><br><p>Join our global team and become part of the solution. We are looking forward to receiving your application.&nbsp;<br>www.sartorius.com/careers</p><br> </div>

<p>Realize a 3D subset from an existing model. Create 3D parts and sub-assemblies according to the CDC and the provided model. Establish the nomenclature of the drawn sub-assemblies. Contribute to the realization of the compliance matrix, functional analysis, etc. Prepare the supporting documents for the design (DJD, dimension chains, verification grid). Prepare assembly drawings / exploded views, detail drawings, and footprint drawings. Participate in the company's continuous improvement process.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Creative</li><li>Customer oriented</li><li>Good negotiation skills</li><li>Good communication skills</li><li>Active listening skills</li><li>Reactive</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Production</p><br><br><p>Qualite - Assurance qualite operations</p><br><br><p>Technicien Qualité Libération F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>Réaliser les audits express<br>Participer à la résolution des problèmes<br>Préparer les éléments pour analyser les défauts de contrôle à la réception chez le client<br>Contrôler les produits conformément aux standards de contrôle avant libération finale<br>Assurer la traçabilité liée à la libération des produits (archivage des documents liés à la libération)<br>Contribuer à l'amélioration continue du process lié à l'activité de libération<br>Participer aux audits externes</p><br><br><p>Communication : claire, adaptée et persuasive.<br>Esprit d'équipe : collaboratif et fédérateur.<br>Résolution de problèmes : analytique et pragmatique.<br>Leadership : porteur de la culture qualité et influent.<br>Organisation : gestion du temps et priorisation.<br>Adaptabilité : résilient face aux changements.<br>Éthique : rigueur et intégrité.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p><b>Why this role matters</b></p><p>As Procurement and Logistics Coordinator, you will play a key role in ensuring the successful delivery of renewable energy projects by coordinating procurement and logistics activities across project phases. You will support project teams through vendor onboarding, procurement processes, contract administration, logistics planning, importation activities, and supplier coordination to ensure projects are executed safely, efficiently, and on schedule.</p><p>What you'll be doing</p><p>In this role, you will:</p><ul><li>Coordinate procurement activities including vendor onboarding, RFPs, bid evaluations, and contract administration.</li><li>Support project execution by maintaining logistics schedules and delivery plans.</li><li>Manage customs and importation documentation for project deliveries in Tunisia.</li><li>Track supplier deliveries and align logistics activities with project requirements.</li><li>Review invoices against contracts, purchase orders, and delivery documentation.</li><li>Coordinate local procurement activities and prepare purchase orders.</li><li>Ensure project documentation, warranties, spare parts, and handover requirements are completed and transferred to Operations &amp; Maintenance teams.</li><li>Contribute to continuous improvement of procurement and logistics processes and operating systems.</li></ul><p>Your work will support real decisions, real assets, and real operational outcomes.</p><p>What you'll gain</p><ul><li>Professional growth through ownership, exposure, and meaningful contribution from day one.</li><li>Hands-on experience in a role where the challenge is energising, fast-moving, meaningful, and built on learning through doing.</li><li>Exposure to large-scale renewable energy projects across the project lifecycle.</li><li>Opportunity to develop expertise in international procurement, logistics, and supply chain operations within the renewable energy sector.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience and qualifications</p><ul><li>Bachelor or Master's Degree in Supply Chain Management, Logistics, or a related field.</li><li>Minimum 3 years of experience in procurement, logistics, or supply chain coordination.</li><li>Experience working with procurement operating systems and ERP solutions such as SAP or D365.</li><li>Knowledge of logistics, customs, and importation processes in Tunisia.</li><li>Strong organizational, analytical, and stakeholder management skills.</li><li>Fluent in English, spoken and written.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br> You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate What we look for 5+ years in software development Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+ Why this is hard Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.<br> Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Compensation Up to $40/hr equivalent , depending on level and pace.<br> Tasks are estimated at ~20 hours each; you set your own schedule.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br> You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate What we look for 5+ years in software development Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+ Why this is hard Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.<br> Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Compensation Up to $40/hr equivalent , depending on level and pace.<br> Tasks are estimated at ~20 hours each; you set your own schedule.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br>What this opportunity involves: We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br> You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT: Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate What we look for: 8+ years in software development Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+ Why this is hard: Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.<br> Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paidEffort estimate Tasks for this project are estimated to take 30 hours to complete, depending on complexity.<br> This is an estimate and not a schedule requirement; you choose when and how to work.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation: Up to $150/hr equivalent , depending on level and pace.<br> Tasks are estimated at ~30 hours each; you set your own schedule.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Country</p><p>Tunisia</p><p>City</p><p><font dir="auto" ><font dir="auto" >SOUSSE</font></font></p><p>Workplace location</p><p><font dir="auto" ><font dir="auto" >SOUSSE-SIDI ABDELHAMID(TUN)</font></font></p><p>Domain</p><p>Operations</p><p>Type of contract</p><p>Regular position</p><p>Experience</p><p>Less than 3 years</p><p>Activities</p><p><font dir="auto" ><font dir="auto" >Profile :&nbsp;</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >Senior technician in mechanics or equivalent</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >Basic knowledge of CATIA or Solidworks design software</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >&nbsp;Main tasks:&nbsp;</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >- Conducting time studies, SMED, and 5S projects to reduce waste</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >- Monitoring of manufacturing tools&nbsp;</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >- Training of operators on good manufacturing methods</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >- Participate in the industrialization of new products</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >- Participate in the continuous improvement of the manufacturing process&nbsp;</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >- Creation and updating of manufacturing documents</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >&nbsp;Experience :&nbsp;</font></font></p><p><br></p><p><br></p><p><font dir="auto" ><font dir="auto" >2 years of experience as a methods technician</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><font dir="auto" ><font dir="auto" >Senior technician in mechanics or equivalent. </font></font><br><font dir="auto" ><font dir="auto" >Basic knowledge of CATIA or Solidworks design software.</font></font></p></section>