Factory Jobs
1176 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>You will contribute to the support and quality of developments in a multi-Business Unit Salesforce environment (Sales Cloud, Service Cloud, CPQ, ERP integrations / third-party tools). You will work in collaboration with Product Owners and developers, with daily exchanges with teams in France.</p><p>Your daily tasks:</p><ul><li>Ensure Salesforce support: manage and prioritize tickets (incidents, developments, improvement requests), resolve Level 1 and 2 incidents and escalate to development teams if necessary.</li><li>Analyze third-party needs and write clear functional specifications for technical teams.</li><li>Participate in testing phases: prepare test plans, perform functional tests, and coordinate user acceptance testing (UAT).</li><li>Follow up on anomaly resolution and contribute to non-regression tests before production deployment.</li><li>Support users on a daily basis, share Salesforce best practices, and contribute to internal documentation.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What interests us about you:</p><ul><li>You have 2 years of experience in the Salesforce ecosystem (administration, functional support, or TMA).</li><li>You have proven experience in application support and ticket management (Jira or equivalent tool).</li><li>You master the fundamentals of Salesforce: object and field management, validation rules, simple flow creation.</li><li>You are capable of analyzing anomalies, identifying their origin, and writing clear and structured functional specifications.</li><li>Recognized for your rigor, your service-oriented approach, and your ability to prioritize, you also have good communication skills in French.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a highly motivated Software Engineer to join our Hardware-Assisted Verification Division. You will be part of a high-performing FPGA-based prototyping R&D team responsible for designing, developing, and debugging software programs for the Veloce proFPGA prototyping platform.</p><p>Job Responsibilities:</p><ul><li>Assist senior engineers in designing, developing, modifying, and implementing software for internal and external products, with a focus on exceeding customer expectations through high-quality and timely delivery.</li><li>Ensure the overall functional quality of released products across all required platforms and mechanisms.</li><li>Work under close supervision.</li><li>Apply basic skills with moderate levels of proficiency.</li><li>Develop software for low-level validation of components.</li><li>Integrate system components in close coordination with the software team.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s or Master s degree, or equivalent experience, in Computer Science or Electronics Engineering.</li><li>Experience with C++, algorithms, and object-oriented software development.</li><li>Proficiency in digital design using HDL languages such as VHDL, Verilog, and SystemVerilog.</li><li>Hands-on experience with FPGA design, FPGA tools (Vivado, Quartus), and static timing analysis (STA).</li><li>Strong debugging skills in RTL design and simulation.</li><li>Familiarity with Linux and scripting languages such as TCL, Bash, and Python.</li><li>Experience working in collaborative, multi-team environments using version control systems such as Git, Perforce, or SVN.</li><li>Fluent in English.</li></ul><p></p></section>
<p>Activities Finality of the position: Steering performance projects to reduce mudas and thus contribute to customer satisfaction and the achievement of our economic objectives.</p><p>Main tasks / Activities:</p><ul><li>Lead continuous improvement projects (Variability / SMED / Standardization / 5S).</li><li>Follow up on PDCA from improvement projects and ensure their effectiveness.</li><li>Update standards and train the people concerned.</li><li>Actively participate in improving the performance of the QCDSM manufacturing process (in coordination with the rest of the workshop module).</li><li>Actively participate in improving flows, operating methods, workstation organization, and tools to gain efficiency and quality (Scraps, internal PPM, and complaints).</li><li>Ensure compliance with Safety, Energy, and Environment regulations and enforce them.</li><li>Ensure the proper application of Safety, Energy, and Environment procedures.</li><li>Report unsafe, non-performing, or improvement opportunity situations concerning:</li><ul><li>Safety of goods and people</li><li>Product quality</li><li>Cleanliness of products and installations</li><li>Profitability of our activity</li><li>Behavioral deviations inconsistent with our interests and those of the customer</li></ul></ul><p><strong>Desired Candidate Profile</strong></p><h2>Technical Skills</h2><ul><li>Bachelor's degree (Bac + 3/5) in mechanics, electromechanics, mechatronics, industrial engineering, or similar.</li><li>Previous experience in an industrial environment.</li><li>Ability to analyze technical and organizational problems.</li><li>Good knowledge of Lean Manufacturing principles and tools.</li><li>Ability to lead and federate multidisciplinary teams in continuous improvement projects.</li><li>Ability to propose solutions (technical, managerial, organizational).</li></ul><h2>Transversal Skills</h2><ul><li>Leadership, Rigor, and Organization</li><li>Analysis and Synthesis</li><li>Creativity, Sense of innovation</li><li>Listening skills and teamwork</li><li>Communication, Conviction, and Influence abilities</li><li>Prioritization skills</li><li>Performance Management</li></ul><h2>Job Dimension</h2><ul><li>Identify mudas, propose and lead performance projects.</li><li>Control and monitor the closure of action plans resulting from continuous improvement projects.</li><li>Measure the effectiveness of improvement projects and calculate savings.</li><li>Update standards and train the parties concerned.</li></ul><p><strong>Context and Environment</strong></p><p>The position holder is in permanent contact with:</p><ul><li>FMS production and production personnel.</li><li>Personnel in charge of FMS technical, logistics, maintenance, and quality functions.</li><li>The HSE department.</li></ul>
<p>We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent . You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.</li><li>Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent system effectively.</li><li>Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.</li><li>Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li>Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.</li><li>Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.</li><li>Maintain accurate and up-to-date account information in the CRM.</li><li>Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or equivalent experience in Account Management, Customer Success, or a related field. 2 4 years of experience in account management or client relationship roles , preferably in SaaS or technology-based companies. Proven experience with ticketing systems and live chat support. Fluent in French & English (spoken and written). Strong communication, organization, and problem-solving skills. Proactive, customer-focused mindset with the ability to manage multiple priorities.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">System and Network Support Technician. In 2006, when NOZ (the European leader in warehousing) began its expansion into Eastern Europe and Africa, Veo quickly fell in love with its vision and agile environment, always seeking to learn more about this extraordinary business of warehousing and responsible economics. Today, Veo Worldwide is a B2B service provider, based in Europe, with 19 years of experience. We are constantly looking for solutions to help business owners capitalize on their unsold inventory (end-of-line products, short-dated items, canceled orders) and become more efficient. Thanks to all this, Veo is consolidating its reputation based on commitment, transparency, solidarity, continuous improvement, and expertise. We wish to strengthen our Sousse team and recruit a System and Network Support Technician. Main responsibilities: Provide technical assistance and support to various IT users (hardware and software). Manage client workstations (PCs & peripherals) and network equipment (printers, scanners, etc.). Provide first-level administration of Windows servers. Log incidents and their resolution in the support management application (GLPI). Resolve first-level hardware and software incidents. Coordinate the intervention of system and network administrators in case an incident cannot be resolved. Perform system administration checks on Windows servers to ensure application availability. Prepare for or diagnose client workstation (PC and peripheral) failures to maintain the IT infrastructure in operational condition. Manage the IT infrastructure (additions/exits) to maintain a consistent inventory. Provide regular reports to the Software and Hardware Manager. Work location: Tunis</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's/Master's degree; Excellent French/English proficiency; Good knowledge of Microsoft Office Suite; Rigorous profile, attention to detail; Planning and organizational skills; Analytical mindset; Comfortable working in a team; Time/stress management</font></font></p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<p><strong>LEONI </strong>is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around <strong>86,000 employees</strong> in <strong>21 countries</strong> and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p><strong>Since 2025</strong>, we have been part of the <strong>Luxshare Group</strong>, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>- Manages and supervises the Quality Laboratory org unit according to defined objectives and KPIs<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery<br></p><br><p>- Takes responsibility for standard & governance adherence and process execution<br></p><br><p>- Leads the direct reports in the area of responsibility<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth<br></p><br><p>Functional accountability for Quality Laboratory on plant level<br></p><br><p>- Evaluates laboratory results according to customer specifications and LEONI standards<br></p><br><p>- Monitors and supervises calibration with internal / external service providers</p><br><br><br>Qualifications and Experience<ul><li>Education Level : University degree</li><li>Experience : Min 5 years in Quality Management</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Assists in developing country and internal laboratory work instructions</p><p>Registers new equipment</p><p>Monitors calibration frequencies</p><p>Periodically checks the equipment condition</p><p>Executes calibration internally and coordinates with external service providers</p><p>Executes maintenance needs for the lab equipment internally or by using external service provider or equipment supplier</p><p>Supports Laboratory related reporting</p><p>Ensures compliance to lab KPIs</p><p>Verifies calibration documents provided by external company and check them for approval and requalification</p><p>Performs laboratory tests</p><p>Evaluates results according to customer specifications and LEONI standards</p><p>Informs superiors and relevant teams (quality and production) in case of negative results</p><p>Evaluates requalification tests of production equipment</p><p>Optimizes all the calibration activities to lowest possible costs</p><p>Identifies possible affected material in case of defect Measuring or Test-Equipment</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education Level: University Degree in Scientific field</li><li>Language: Fluent English</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwor</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul><p></p></section>
<p>Within the IT department of Safran Electrical & Power, the OT Engineer integrates the Industrial Information System competence center and actively contributes to the digital transformation of industrial sites in an Industry 4.0 context. He intervenes on a key challenge for the group: the connectivity of industrial equipment (OT). In this capacity, he ensures the implementation of connection solutions, the definition of data to be captured, as well as data collection and exploitation, while respecting cybersecurity requirements and OT standards.</p><p><strong>Main missions:</strong></p><ul><li>Define and apply technical standards for connecting industrial equipment according to group standards and cybersecurity requirements</li><li>Design, deploy, and maintain connectivity solutions for industrial systems</li><li>Implement digital solutions to optimize the performance of industrial means (monitoring, maintenance, drift management)</li><li>Identify data to be collected and define connection plans in line with business needs</li><li>Ensure data collection and exploitation via supervision and analysis tools (MES, MCS, etc.)</li><li>Contribute to upstream studies during the installation of new equipment (automation, supervision, connectivity)</li><li>Participate in industrial digital transformation projects related to Industry 4.0</li><li>Implement supervision tools for systems and incidents</li><li>Coordinate local industrial IT projects (cybersecurity, obsolescence, deployment)</li><li>Animate and support the OT engineer community</li><li>Coordinate internal and external teams</li><li>Contribute to the connectivity of robotic cells and automated lines</li></ul><p><strong>Context:</strong></p><ul><li>Position based at the Dhari site (Tunisia)</li><li>Multi-site scope (France and international: Niort, Méru, Chatou, Conflans, Loches)</li><li>Occasional travel (4-6 weeks per year)</li></ul><p><strong>Challenges:</strong></p><ul><li>Evolve in a complex and critical industrial environment</li><li>Intervene on various technologies (data, networks, IoT, electronics, software)</li><li>Collaborate with cross-functional teams (IT, Maintenance, Production)</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineering degree or equivalent in industrial IT</li><li>Minimum of 3 years of professional experience</li><li>Proficiency in Windows environments and computer/industrial networks</li><li>Knowledge of PLC programming</li><li>Skills in embedded electronics</li><li>Good level of industrial cybersecurity knowledge</li><li>Knowledge of supervision systems (SCADA, MES, MCS)</li><li>Rigor, organizational skills, and autonomy</li><li>Good analytical and synthesis skills</li><li>Excellent written communication skills</li><li>Good interpersonal skills and ability to work cross-functionally</li><li>Ability to coordinate projects and teams</li><li>Curiosity and interest in Industry 4.0 and cybersecurity topics</li><li>Willingness for continuous learning and development</li><li>Collaborative and solution-oriented mindset</li></ul>
<p>As a Senior Annuities Specialist, your mission is to drive, secure, and optimize the entire renewal and maintenance process for Intellectual Property rights (patents, trademarks, designs) on behalf of our international client portfolio. Beyond operational excellence, you will play a key role in mentoring junior team members ( Only applicable to profiles with extensive experience in annuities ) and contributing to the continuous improvement of our processes. Key Responsibilities & Performance Objectives Annuity Process Management:Oversee and execute the payment of maintenance fees to national and international patent and trademark offices (INPI, EPO, WIPO, etc.) while strictly adhering to statutory deadlines. Maintenance fees orders are sent by the swiss team directly to Pavis, not to the different Office Client Relationship & Advisory:Collaborate directly with clients (both men and women serving as IP managers or legal directors) to validate renewal strategies and anticipate their business needs. Risk Management & Compliance:Identify data anomalies, secure critical deadlines, and proactively resolve potential office actions, rejections, or disputes. Process Optimization:Actively participate in the digitization and simplification of payment workflows within our IP management systems. Ability to handle client calls in English (primarily) to clearly explain our annuity management processes during client onboarding. Mentorship & Team Synergy:Support the skill development of junior specialists ( Only applicable to profiles with extensive experience in annuities )</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for an autonomous, rigorous, and solution-oriented professional capable of thriving in a fast-paced and demanding environment.</p><ul><li><strong>Technical Competencies (Hard Skills)</strong></li><li><strong>Experience:</strong>Minimum of 2+ years of experience , of successful experience in IP annuities and renewals management, ideally within an IP law firm or a multinational corporate structure.</li><li><strong>Legal & Technical Expertise:</strong>Comprehensive knowledge of international patent and trademark filing and maintenance procedures (ideal).</li><li><strong>Tools:</strong>Advanced proficiency in IP management software (e.g., Anaqua, IPizon, DIAMS) and official patent office portals (ideal).</li><li><strong>Languages:</strong>Full professional proficiency in both French and English (written and spoken) is essential for communicating with our global networks.</li><li><strong>Core Strengths (Soft Skills)</strong></li><li><strong>Absolute Rigor:</strong>Meticulous organizational skills and strong stress management when dealing with non-negotiable deadlines.</li><li><strong>Results-Driven Focus:</strong>A proactive mindset with the ability to resolve complex issues directly and efficiently.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Manages and supervises the Operations Quality org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><p>Functional accountability for Operations Quality on shift level - Has the authority to stop production lines and delivery of products in case of non-conformities (or potential non-conformities) and will release them after implementing correction actions (immediate, corrective and preventive) - Decides and supervises all the sorting activities (sorting, firewall) to protect the customer and ensure the follow-up of quality costs - Manages transversally the resolution of quality problems escalated by the production segments (and other segment) and/or detected by customers (reocurring incidents, warranty returns, reds alerts) and ensures the transversalization of solutions across all production facilities</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Level: University Degree in Scientific field</p><p>Experience: Min 3 years in Quality Mangement</p><p>Language: Fluent English</p><p>Communication</p><p>Social & intercultural sensitivity</p><p>Change management</p><p>Target & result orientation</p><p>Motivation & resilience</p><p>Self-organization</p><p>Conflict management</p><p>Teamwork</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Manages and supervises the Maintenance org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><p>Functional accountability for Maintenance on plant level - Ensures implementation for maintenance process and system within the area of responsibility including implementation of preventive, predictive and unplanned maintenance for production equipment, facility equipment and tools - Ensures installation and movement of equipment and re-qualification of equipment and tools - Ensures maintenance for utilities, cooling, heating, electricity, water, compressed air, steam, lighting etc. internal or by external suppliers, according to requirements (standards) - Ensures maintenance of firefighting and fire prevention equipment - Ensures maintenance of security camera systems - Implements LTPM - Monitors, analyses and improves process performance</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree in a technical field</li><li>Min 5 years of experience in Maintenance</li><li>Knowledge in equipment maintenance and repair, preventive/predictive maintenance, machine operations and tools, performance improvement (CAPA, SMED, process validation), troubleshooting and planning, MES and reporting tools .</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>Introduction</strong> </p> <p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p> <p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p> <p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration </p> <p>Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p> <p> <strong>Organizational Context and Scope</strong> </p> <p>Despite these efforts, IOM s ability to respond to critical and lifesaving needs is increasingly constrained. Without additional support, thousands of migrants could be left without access to basic healthcare, putting their lives and the broader public health at risk.<br>Increased support is therefore vital to enable IOM to bridge urgent service gaps, protect the most vulnerable, and uphold public health priorities until national systems are sufficiently equipped to respond independently.<br>Under the overall supervision of the Head of Sub-office (Zarzis), Migration Health Officer and the direct supervision of the migration health physician, the successful incumbent will be responsible for the following tasks </p> <p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <ul> <li> <p>Certificate or High School diploma from an accredited academic institution in Nursing. </p> </li> <li> <p>A valid license to practice nursing in the country of duty station.</p> <p> </p> </li> </ul> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database. </p> <p> <strong>Experience</strong> </p> <ul> <li> <p>For Bachelor's Degree holder a minimum of two (2) years of relevant clinical experience and for Diploma holder a minimum of four (4) years of relevant clinical experience.</p> </li> <li> <p>Training or working experience in the areas of Tuberculosis management, mass immunizations, communicable diseases, laboratory testing or public health is an advantage; and,</p> <p>Experience in working with people from different cultural background is an advantage.</p> </li> <li> <p>Training or working experience in the areas of Tuberculosis management, mass immunizations, </p> </li> <li> <p>Knowledge of and experience in clinical nursing.</p> </li> <li> <p>Knowledge of principles of preventive care and disease control.</p> </li> <li> <p>Computer literacy required: MS Office suite (Word, Excel, Access)</p> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li> <p>Capacity to work effectively and harmoniously within people at different levels within and outside organization and with colleagues from varied cultures and professional backgrounds;</p> </li> <li> <p>Candidate should be highly motivated with dynamic personality and the ability to work under pressure to meet deadlines;</p> </li> <li> <p>Ability to draft correspondence and communicate effectively;</p> </li> <li> <p>High level of computer literacy (MS Office Word, Excel and Outlook); experience in handling web-based management system;</p> </li> <li> <p>Ability to analyse and interpret source information and data; capable of designing, reviewing and revising business processes to achieve efficiency;</p> </li> <li> <p> Strong organizational and planning skills; </p> </li> <li> <p>Excellent time management skills; </p> </li> <li> <p>Excellent verbal and written communication skills in all three languages (Arabic, French, English);</p> </li> <li> <p>Attention to details and problem-solving skills;</p> </li> <li> <p>Capacity to work effectively and harmoniously within a team of colleagues from varied cultures and professional backgrounds.</p> </li> </ul> <p><br></p><ol><li> </li> </ol></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <br><p>Join us as a Glover Specialist and become a key member of Glovo's local support team! We offer a challenging and dynamic environment with many opportunities for learning and development.</p><br><br><p>THE JOURNEY</p><br><br><ul><li><p>Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis. </p><br><br></li><li><p>Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.</p><br><br></li><li><p>Provide logistic support regarding the distribution of the seasonal work equipment.</p><br><br></li><li><p>Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.</p><br><br></li><li><p>Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs</p><br><br></li><li><p>Communicate effectively with the local Operations Manager on customer support processes and operations</p><br><br></li><li><p>Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference</p><br><br></li></ul><br> Qualifications <ul><li><p>Good communicator with ability and agility to solve problems</p><br><br></li><li><p>Being highly motivated to work for a fast-growing startup</p><br><br></li><li><p>Basic Excel and Data Interpretation Skills</p><br><br></li><li><p>Enjoy learning and adapting to new technologies</p><br><br></li><li><p>Have initiative, be proactive and autonomous - Glovo is also yours!</p><br><br></li><li><p>Have good energy and like what you do, even on bad days</p><br><br></li><li><p>Fluent in English</p><br><br></li><li><p>An empathetic, inclusive and curious attitude</p><br><br></li></ul> <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Essential Functions/Core Responsibilities <br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p>
<p> </p>
<p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p>
<p> </p>
<p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p>
<p> </p>
<p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p>
<p> </p>
<p> Maintain basic knowledge of client products and/or services</p>
<p> </p>
<p> Prepare complete and accurate work including appropriately notating accounts as required</p>
<p> </p>
<p> Participate in activities designed to improve customer satisfaction and business performance</p>
<p> </p>
<p> Offer additional products and/or services</p>
<p> </p>
<p> Track, document and retrieve information in call tracking database</p>
<p> </p>
<p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p>
<p> </p>
Candidate Profile <br><p> </p>
<p> Courteous with strong customer service orientation</p>
<p> </p>
<p> Ability to effectively communicate, both written and verbally</p>
<p> </p>
<p> Dependable with strong attention to detail</p>
<p> </p>
<p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p>
<p> </p>
<p> Tolerance for repetitive work in a fast-paced, high production work environment</p>
<p> </p>
<p> Ability to work as a team member, as well as independently</p>
<p> </p>
<p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p>
<p> </p>
<p> Ability to rotate shifts, as needed</p>
<p> </p>
<p> Based on location and/or program, additional experience/skills may be required</p>
<p> </p>
<p>*Job requirements may vary by country and will not contravene any local laws</p>
<p> </p>
Career Framework Role <br><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p>
<p> </p>
<p> </p>
<br></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b><font dir="auto" ><font dir="auto" >Essential Functions/Core Responsibilities </font></font><font dir="auto" ><font dir="auto" >: </font></font></b><br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p>
<p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p>
<p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p>
<p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p>
<p> Maintain basic knowledge of client products and/or services</p>
<p> Prepare complete and accurate work including appropriately notating accounts as required</p>
<p> Participate in activities designed to improve customer satisfaction and business performance</p>
<p> Offer additional products and/or services</p>
<p> Track, document and retrieve information in call tracking database</p>
<p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p>
<p> </p><b><br> Candidate Profile <br></b><p> </p>
<p> Courteous with strong customer service orientation</p>
<p> Ability to effectively communicate, both written and verbally</p>
<p> Dependable with strong attention to detail</p>
<p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p>
<p> Tolerance for repetitive work in a fast-paced, high production work environment</p>
<p> Ability to work as a team member, as well as independently</p>
<p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p>
<p> Ability to rotate shifts, as needed</p>
<p> Based on location and/or program, additional experience/skills may be required</p>
Career Framework Role <br><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <p>Under general direction, tracks the maintenance schedule and maintains production and facility equipment and tools to ensure technical availability and avoid unplanned maintenance- Ensures functionality of the maintenance process for production equipment<br></p> <p>- Ensures technical availability of production equipment<br></p> <p>- Makes improvement suggestions for the maintenance process and production equipment/facility equipment<br></p> <p>- Monitors correctness and adherence to the maintenance plan of the equipment or tools and takes necessary actions<br></p> <p>- Supports LEONI Total Productive maintenance implementation (e.g. conducts preventive, predictive and unplanned maintenance for production equipment)<br></p> <p>- Supports the creation of the spare part list required for planned maintenance of production equipment/facility equipment and the optimization of stock of spare parts which must be available for maintenance<br></p> <p>- Evaluates repair reports and makes recommendation for necessary actions in order to reduce the unplanned maintenance activities<br></p> <p>- Monitors the performance of maintenance activities on the production equipment/facility equipment/tools and takes necessary actions<br></p> <p>- Ensures installation and movement of equipment and re-qualification of equipment and tools<br></p> <p>- Ensures maintenance for utilities, cooling, heating, electricity, water, compressed air, steam, lighting etc. internal or by external suppliers, according to requirements (standards)<br></p> <p>- Ensures maintenance of firefighting and fire prevention equipment<br></p> <p>- Ensures maintenance of security camera systems<br></p> <p>- Ensures the functionality of machine and system software and debugging from the respective area (in close relation with IT department if applicable)<br></p> <p>- Works closely with production in order to reduce production equipment/facility equipment/tools downtime and spare parts costs</p> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>-Minimum education level: BTS (Industrial Maintenance, Mechanical, or equivalent).</p><p>-Desired experience in an industrial environment (ideally in a production setting).</p><p>-Strong knowledge in mechanics, electrical engineering, pneumatics, and automation.</p><p>-Analytical mindset, thoroughness, and ability to prioritize</p><p>-Team player with initiative and a proactive attitude.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>- Ensures functionality of the maintenance process for production equipment</p><p>- Ensures technical availability of production equipment</p><p>- Makes improvement suggestions for the maintenance process and production equipment/facility equipment</p><p>- Monitors correctness and adherence to the maintenance plan of the equipment or tools and takes necessary actions</p><p>- Supports LEONI Total Productive maintenance implementation (e.g. conducts preventive, predictive and unplanned maintenance for production equipment)</p><p>- Supports the creation of the spare part list required for planned maintenance of production equipment/facility equipment and the optimization of stock of spare parts which must be available for maintenance</p><p>- Evaluates repair reports and makes recommendation for necessary actions in order to reduce the unplanned maintenance activities</p><p>- Monitors the performance of maintenance activities on the production equipment/facility equipment/tools and takes necessary actions</p><p>- Ensures installation and movement of equipment and re-qualification of equipment and tools</p><p>- Ensures maintenance for utilities, cooling, heating, electricity, water, compressed air, steam, lighting etc. internal or by external suppliers, according to requirements (standards)</p><p>- Ensures maintenance of firefighting and fire prevention equipment</p><p>- Ensures maintenance of security camera systems</p><p>- Ensures the functionality of machine and system software and debugging from the respective area (in close relation with IT department if applicable)</p><p>- Works closely with production in order to reduce production equipment/facility equipment/tools downtime and spare parts costs</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>-Minimum education level: BTS (Industrial Maintenance, Mechanical, or equivalent).</p><p>-Desired experience in an industrial environment (ideally in a production setting).</p><p>-Strong knowledge in mechanics, electrical engineering, pneumatics, and automation.</p><p>-Analytical mindset, thoroughness, and ability to prioritize.</p><p>-Team player with initiative and a proactive attitude.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Description - Participates in all Project meetings, co-ordinates and drives the plant/country related allocated tasks (GW20 to GW70) - Represents the interests of the Plant/country (be the voice), balances this with the interests of the Project and communicates relevant information to relevant stakeholders from Plant/Country - Sets up the Launch team with regular team meetings in Plant/Country and ensure sufficient resource planning for the team - Reports the status of the Work packages and deliverables to Project Manager using the project management software and prepares required documentation for milestone, gate reviews and project reports - Raises and follows up on the release of PAMs including tracking of the available, needed and spent Capex - Tracks and updates the Equipment planning together with the responsible team members in the Launch Team - Plans and co-ordinates all activities required for the samples (A, B,C and D) - Prepares an operational concept based on department concepts - Leads the creation of the Detailed ramp up plan by considering the requirements from the Customer and the inputs from all the Project team members - Plans and co-ordinates the REMAIL_ADDRESS, reports on the findings and drives the implementation of corrective actions on time - Monitors & reports on the Rampup and KPIs (plant related P&L lines, e.g. variable and fixed costs in the plant, quality performance, delivery performance) and drives the implementation of corrective actions - Identifies risks and opportunities, defines and carries out measures to manage those in direct project environment. - Collects and share the Lessons Learned with the Launch team and have reviews on a continuous basis - Leads delegated project related responsibilities for activities prior to GW20 and after GW70 - Supports the central team in defining the new/update to the standard</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education : University Degree</li><li>Experience : Min 5 years in a relevant field</li><li>Languages : Frensh and English</li><li>Functional / Professional :<ul><li>Project Coordination</li><li>Wiring Systems</li><li>Financial Reporting</li><li>Communications Management</li><li>Crisis Management</li><li>Project Management Tools</li><li>Relationship Management</li><li>Project Issues Management</li><li>Cost optimization</li><li>Change Management</li></ul></li><li>Method :<ul><li>Planning</li><li>Escalation Procedures</li><li>Meeting Management</li><li>Presentation Skills</li><li>Project Management</li><li>Problem Solving Techniques</li><li>Confidentiality</li><li>Problem Solving Techniques</li></ul></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Participates in all Project meetings, co-ordinates and drives the plant/country related allocated tasks (GW20 to GW70) - Represents the interests of the Plant/country (be the voice), balances this with the interests of the Project and communicates relevant information to relevant stakeholders from Plant/Country - Sets up the Launch team with regular team meetings in Plant/Country and ensure sufficient resource planning for the team - Reports the status of the Work packages and deliverables to Project Manager using the project management software and prepares required documentation for milestone, gate reviews and project reports - Raises and follows up on the release of PAMs including tracking of the available, needed and spent Capex - Tracks and updates the Equipment planning together with the responsible team members in the Launch Team - Plans and co-ordinates all activities required for the samples (A, B,C and D) - Prepares an operational concept based on department concepts - Leads the creation of the Detailed ramp up plan by considering the requirements from the Customer and the inputs from all the Project team members - Plans and co-ordinates the REMAIL_ADDRESS, reports on the findings and drives the implementation of corrective actions on time - Monitors & reports on the Rampup and KPIs (plant related P&L lines, e.g. variable and fixed costs in the plant, quality performance, delivery performance) and drives the implementation of corrective actions - Identifies risks and opportunities, defines and carries out measures to manage those in direct project environment. - Collects and share the Lessons Learned with the Launch team and have reviews on a continuous basis - Leads delegated project related responsibilities for activities prior to GW20 and after GW70 - Supports the central team in defining the new/update to the standard</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree</li><li>Min 5 years in a relevant field</li><li>Frensh and English</li><li>Project Coordination</li><li>Wiring Systems</li><li>Financial Reporting</li><li>Communications Management</li><li>Crisis Management</li><li>Project Management Tools</li><li>Relationship Management</li><li>Project Issues Management</li><li>Cost optimization</li><li>Change Management</li><li>Planning</li><li>Escalation Procedures</li><li>Meeting Management</li><li>Presentation Skills</li><li>Project Management</li><li>Problem Solving Techniques</li><li>Confidentiality</li><li>Problem Solving Techniques</li></ul><p></p></section>