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Assistant.e à la communication conjointe des Nations unies en Tunisie (Reserved for PWDs)
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<h2 class="h5">Job description</h2>
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<p>General</p><p>Description of assignment title</p><p>Assistant.e à la communication conjointe des Nations unies en Tunisie</p><p>Assignment country</p><p>Tunisia</p><p>Duty stations</p><p>Tunis</p><p>Work location</p><p>On UN premises</p><p>Duration</p><p>12 months</p><p>Long-term benefits and allowances</p><p>Sustainable Development Goal</p><p>17. Partnerships for the goals</p><p>Reasonable accommodation</p><p>Yes</p><p>Reference checks requested by host entity</p><p>Yes - Professional references only</p><p>Host entity</p><p>UNRCO</p><p>Modality</p><p>Onsite</p><p>Type</p><p>National</p><p>Volunteer category</p><p>Associate UCoS from Apr2026</p><p>Work schedule</p><p>Full-time</p><p>DoA reserved for persons with disabilities</p><p>Yes</p><p>Accessibility measures in place</p><p>Office spaces</p><p>At least one office/work station, one conference room and one bathroom are wheelchair accessible (please confirm that doors, routes and corridors that lead to these spaces are wide enough for wheelchair use)</p><p>Office equipment</p><p>Tables, printers and other office equipment are accessible by a person using a wheelchair.</p><p>Security & emergency</p><p>The security and emergency protocol take into account persons with disabilities (e.g. evacuation chair is available, etc.)</p><p>Facilities signposted</p><p>All accessible facilities are marked with symbols or signs</p><p>IT accessibility</p><p>IT systems and tools are accessible (e.g. website, intranet, etc.)</p><p>Hearing cues</p><p>The emergency warning system has hearing cues</p><p>Sign language</p><p>Sign language interpretation can be provided upon request (e.g. English, American, and/or other languages)</p><p>Captioning</p><p>Captioning services can be provided upon request (e.g. on-site or remote CART services, close-captioning for video</p><p>Additional accessibility info</p><p>The Resident Coordinator Office (RCO) Tunisia actively supports and coordinates UN inter-agency efforts on disability inclusion. The RCO has been involved in initiatives connected to the UN Partnership on the Rights of Persons with Disabilities (UNPRPD), including coordination and engagement around a joint programme implemented in Tunisia by UN entities to advance the rights and inclusion of persons with disabilities. The RCO has also facilitated discussions related to the continuation and strengthening of UNPRPD-supported programming in the country.</p><p><br></p><p>The RCO maintains contacts with organizations and associations representing persons with disabilities through its disability inclusion work and inter-agency coordination efforts. The office has engaged with specialized disability rights associations and organizations of persons with disabilities to support awareness-raising, inclusive recruitment outreach, dissemination of opportunities, and disability inclusion initiatives within the UN system in Tunisia.</p><p><br></p><p>The RCO plays a coordinating role in advancing disability inclusion across the UN Country Team in Tunisia. This includes supporting disability inclusion action planning, participation in disability-focused inter-agency working groups, promoting implementation of the UN Disability Inclusion Strategy (UNDIS), facilitating capacity-building and awareness initiatives, and encouraging engagement with organizations of persons with disabilities. Disability inclusion has also been integrated into broader UNCT planning and coordination mechanisms.</p><p><br></p><p>Details</p><p>Mission and objectives</p><p>Le Bureau du Coordonnateur Résident des Nations Unies (RCO) est la principale structure de coordination du système des Nations Unies en Tunisie. Il remplit plusieurs rôles :</p><p>- Coordination et support : Facilite la coordination des activités des Nations Unies avec les priorités nationales et le renforcement des capacités locales.</p><p>- Leadership et plaidoyer : Assure la représentation du Secrétaire général des Nations Unies et pilote l’Agenda 2030 pour le développement durable.</p><p>- Engagement stratégique : Travaille avec le gouvernement, la société civile, les partenaires bilatéraux, le secteur privé et le milieu académique pour répondre aux défis nationaux et promouvoir les Objectifs de Développement Durable (ODD).</p><p>Context</p><p>Le/la Volontaire des Nations Unies sera affecté(e) au Centre d’information des Nations Unies (CINU) en Tunisie, rattaché au Bureau du Coordonnateur résident (RCO). Le CINU a pour mandat de promouvoir les valeurs, les priorités et les activités des Nations Unies, de renforcer la compréhension du rôle et de l’action de l’Organisation auprès du public et de contribuer à la communication stratégique du Système des Nations Unies en Tunisie. À ce titre, il assure notamment la coordination de la communication conjointe des agences, fonds et programmes des Nations Unies, afin de promouvoir une communication cohérente, coordonnée et porteuse d’impact.</p><p><br></p><p>Sous la supervision du Centre d’information des Nations Unies (CINU) et en étroite collaboration avec le Bureau du Coordonnateur résident (RCO) ainsi qu’avec le Groupe de communication des Nations Unies (UNCG), le/la Volontaire des Nations Unies contribuera au renforcement et à la mise en œuvre de la communication conjointe du Système des Nations Unies en Tunisie.</p><p><br></p><p>Sa mission principale consistera à appuyer la mise en œuvre de la stratégie de communication conjointe des Nations Unies, en vue de renforcer la visibilité, la cohérence et l’impact des actions de communication interagences. Il/elle contribuera également à rapprocher davantage les Nations Unies des citoyens, en particulier des jeunes, ainsi que des partenaires et des différentes parties prenantes, à travers des contenus et initiatives de communication accessibles, inclusifs et adaptés aux différents publics.</p><p><br></p><p>Ce poste est financé par l’Ambassade de Suisse en Tunisie, dans le cadre d’une initiative menée en partenariat avec le Programme des Volontaires des Nations Unies (VNU) visant à renforcer l’inclusion des jeunes et des personnes handicapées pour la période 2024–2026.</p><p>Task description</p><p><br></p><p>"Sous la supervision du Chargé national de l'information, le/la Volontaire des Nations Unies, **Assistant(e) à la communication conjointe**, contribuera à la mise en œuvre des activités de communication du Bureau de la Coordonnatrice résidente et du Système des Nations Unies en Tunisie. Il/elle apportera son appui dans les domaines suivants :</p><p><br></p><p>1. Production de contenus et valorisation des résultats</p><p><br></p><p>* Rédiger des histoires humaines, des témoignages, des articles et d'autres contenus mettant en valeur l'impact des programmes et initiatives des Nations Unies en Tunisie.</p><p>* Contribuer à la préparation de communiqués de presse, de discours, de messages clés, de fiches d'information et d'autres supports de communication.</p><p>* Produire ou coordonner la création de contenus multimédias (photographies, courtes vidéos, infographies, visuels et autres supports numériques).</p><p><br></p><p>2. Communication digitale et campagnes de sensibilisation</p><p><br></p><p>* Contribuer à la planification et à la mise en œuvre de campagnes de communication conjointes.</p><p>* Participer à la gestion et à l'animation des plateformes numériques conjointes (site web, réseaux sociaux et newsletters) en proposant et en publiant des contenus adaptés.</p><p>* Assurer une veille quotidienne des médias, des réseaux sociaux et de l'actualité afin d'identifier les sujets d'intérêt et préparer des revues de presse.</p><p><br></p><p>3. Appui aux événements et visibilité institutionnelle</p><p><br></p><p>* Soutenir l'organisation d'événements de communication, de conférences, d'expositions et d'activités de sensibilisation.</p><p>* Appuyer la couverture médiatique des activités de la Coordonnatrice résidente des Nations Unies en Tunisie ainsi que des initiatives conjointes du Système des Nations Unies, notamment par la préparation de contenus, la prise de photos ou la collecte d'informations.</p><p><br></p><p>4. Suivi des résultats et coordination</p><p><br></p><p>* Contribuer au suivi des activités de communication en collectant des indicateurs de performance et en participant à la préparation de rapports et bilans.</p><p>* Soutenir les activités du Groupe de communication des Nations Unies (UNCG) et contribuer à renforcer la coordination et la collaboration entre les agences participantes.</p><p><br></p><p>5. Appui transversal</p><p><br></p><p>* Apporter un soutien à toute autre activité de communication, en fonction des priorités du Bureau et des besoins opérationnels.</p><p><br></p><p>Cette version est davantage alignée avec les descriptions de tâches des Volontaires des Nations Unies : elle met en évidence les domaines de contribution, clarifie les responsabilités et utilise un niveau de langage accessible à des candidat(e)s en début de parcours professionnel, sans perdre la dimension institutionnelle."</p><p><br></p><p><b>Indemnités</b></p><p><br></p><p><b>1. Avant la prise de fonction</b></p><p><br></p><p><b>Indemnité forfaitaire d’entrée : 350 USD</b></p><p><b>Frais de réinstallation : 175 USD au début et à la fin de la mission si le lieu d’affectation est hors distance de navettage (selon l’évaluation du VNU)</b></p><p><br></p><p><b>2. Pendant la mission</b></p><p><br></p><p><b>Indemnité mensuelle de subsistance du volontaire : 1 879,74 TND</b></p><p><b>Formation et apprentissage : accès aux ressources de développement de carrière et de formation du VNU</b></p><p><b>Congés annuels : 2,5 jours par mois</b></p><p><b>Assurance : couverture complète santé, vie et actes malveillants pour le volontaire, ainsi qu’une assurance santé pour jusqu’à trois personnes à charge éligibles (voir les conditions de service pour les critères détaillés)</b></p><p><br></p><p><b>3. Fin de mission</b></p><p><br></p><p><b>Indemnité de fin de mission (versée après achèvement satisfaisant du contrat) : 120 USD par mois de service, versée à la fin du contrat.</b></p><p><br></p><p>Application deadline is on 07 September 2026</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Eligibility criteria</p><p>Age</p><p>18 - 80</p><p>Required experience</p><p>1 month</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p>Assignment requirements</p><p>Relevant experience</p><p>1 month</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>French, Level: Fluent, Required</p><p>English, Level: Working knowledge, Desirable</p><p>Required education level</p><p>Bachelor's degree in Communication, journalisme, médias ou domaines connexes</p><p><br></p><p>Skills and experience</p><p><br></p><p>- Au moins une année d'expérience en communication, journalisme, relations médias ou communication digitale.</p><p>- Bonnes capacités de rédaction et de communication en arabe, français.</p><p>- Une bonne capacité de rédaction en anglais est un atout.</p><p>- Capacité à synthétiser des informations complexes et à les transformer en contenus clairs, accessibles et attrayants pour le grand public, en particulier les jeunes.</p><p>- Connaissance des outils d'intelligence artificielle appliqués à la communication et à la création de contenus.</p><p>- Maîtrise des outils bureautiques (Microsoft Office) ; la maîtrise de Canva, Adobe Creative Suite ou d'outils équivalents constitue un atout.</p><p>- Une expérience au sein d'une association/ ONG et/ou un média, constitue un atout.</p><p>- Bonnes capacités d'organisation, de planification et de gestion des priorités. Capacité à travailler de manière autonome est un atout.</p><p>- Alignement avec les valeurs des Nations unies.</p><p>- Esprit d'équipe et capacité à collaborer avec différentes entités onusiennes dans un environnement multiculturel.</p><p>- Intérêt marqué pour les Nations Unies, les Objectifs de développement durable (ODD) et les questions de développement.</p><p><br></p></div>
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<b>Position:</b>Executive Business Partner & Sales Operations Administrator<br><b>Job Description:</b><b>Why You’ll Love This Role:</b><br><p>This position serves as a trusted business partner to the Vice President of Sales, North America, providing executive administrative support while driving operational discipline, business reporting, organizational accountability, and sales operations execution.<br>The role combines traditional executive support responsibilities with business management, project coordination, reporting, analytics, and sales operations functions. The ideal candidate is highly organized, proactive, data-driven, and exceptionally proficient within the Microsoft ecosystem, including Outlook, Teams, Excel, Power BI, PowerPoint, SharePoint, Copilot, and Cowork.<br>This individual will help manage executive priorities, coordinate organizational cadence, create executive-ready reporting, support forecasting and planning activities, and leverage technology and AI tools to improve productivity across the leadership team and broader sales organization.</p><br><br><p><b>What You'll Do:</b></p><br><br><p><b>Executive Support & Business Management</b></p><br><br><ul><li>Provide executive-level administrative support to the Vice President of Sales for North America.</li><li>Manage complex calendars, prioritize competing demands, coordinate meetings, and ensure effective use of executive time.</li><li>Arrange domestic and international travel, process expense reports, and manage associated logistics.</li><li>Coordinate leadership meetings, staff meetings, offsites, QBRs, conferences, and special events.</li><li>Prepare agendas, presentations, briefing materials, meeting notes, and action-item follow-up plans.</li><li>Draft, proofread, and manage executive communications with internal and external stakeholders.</li><li>Serve as a liaison between executive leadership, employees, customers, partners, and cross-functional teams.</li><li>Maintain confidentiality while exercising sound judgment and professionalism.</li></ul><br><p><b>Sales Operations & Reporting</b></p><br><br><ul><li>Develop and maintain recurring sales reports, dashboards, scorecards, and executive summaries.</li><li>Support forecasting, business planning, and operational review processes.</li><li>Assist with Salesforce reporting, opportunity visibility, pipeline analysis, and data quality initiatives.</li><li>Support Anaplan-driven planning and reporting activities.</li><li>Coordinate execution of key sales operating rhythms and accountability processes.</li><li>Track critical commitments, initiatives, business reviews, and organizational priorities.</li><li>Consolidate information from multiple systems into concise, executive-ready insights and recommendations.</li></ul><br><p><b>Microsoft Platform & AI Leadership</b></p><br><br><ul><li>Act as a power user of the Microsoft ecosystem, including Outlook, Teams, PowerPoint, Excel, SharePoint, OneDrive, Power BI, Copilot, and Cowork.</li><li>Proactively leverage Copilot and Cowork to streamline executive workflows, automate administrative tasks, improve reporting, summarize meetings and communications, and increase organizational productivity.</li><li>Build and maintain dashboards, reporting packages, and business intelligence tools using Power BI and Excel.</li><li>Identify opportunities to automate manual processes and improve operational efficiency through Microsoft's AI and productivity platforms.</li><li>Help drive adoption and best practices for Copilot-enabled ways of working across the leadership team.</li></ul><br><p><b>Organizational Effectiveness</b></p><br><br><ul><li>Operate independently while managing multiple competing priorities with minimal supervision.</li><li>Identify and resolve issues from incomplete or conflicting information.</li><li>Establish processes and tracking mechanisms that improve accountability and execution.</li><li>Support strategic initiatives and cross-functional projects as assigned.</li><li>Collaborate with Sales Operations, Finance, Marketing, HR, IT, Facilities, and Security teams as needed.</li></ul><br><p><b>Who We're Looking For:</b></p><br><br><ul><li>Bachelor's degree or equivalent combination of education and experience.</li><li>5+ years of executive assistant, business operations, sales operations, chief of staff support, or related experience.</li><li>Advanced Microsoft 365 proficiency, including: Outlook, Teams, Excel, PowerPoint, SharePoint, OneDrive, Power BI, Microsoft Copilot, Microsoft Cowork.</li><li>Demonstrated ability to create executive-level reports, dashboards, presentations, and communications.</li><li>Strong analytical, organizational, and project management skills.</li><li>Exceptional written and verbal communication skills.</li><li>Ability to manage confidential information and interact effectively with senior leaders.</li></ul><br><p><b>Preferred Qualifications</b></p><br><br><ul><li>Experience supporting sales organizations or revenue-generating teams.</li><li>Experience with Salesforce CRM.</li><li>Experience with Anaplan or similar planning platforms.</li><li>Experience with Power BI dashboard development and advanced Excel analytics.</li><li>Experience supporting senior executives in a complex, matrixed organization.</li></ul><br><p><b>Work Arrangement:</b></p><br><br><p>Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.</p><br><br><br><p><b><u>What’s In It For You:</u></b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</p><br><br><ul><li>Medical, Dental, Vision Insurance</li><li>401k, With Matching Contributions</li><li>Short-Term/Long-Term Disability Insurance</li><li>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</li><li>Paid Time Off (including sick, holiday, vacation, etc.)</li><li>Tuition Reimbursement</li><li>Growth Opportunities</li><li>Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)</li><li>On-site Café with Catering Option for Busy Lifestyles</li><li>24/7/365 On-site Gym and Lockers, Free for Use to All Employees!</li><li>Bike Racks</li><li>And more!</li></ul><br><p><b>About Arrow</b>:</p><br><br><p>We believe new technologies have the power to make life not only different, but better.</p><br><br><br><p>At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.</p><br><br><br><p>Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.</p><br><br><br><p><b>Life at Arrow:</b></p><br><br><p>At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.</p><br><br><br><p>From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$37.80 - $46.20<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-CO-Colorado (Remote Employees)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Business Support<br><b>EEO Statement:</b><p>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. <span><u>(Arrow EEO/AAP policy)</u></span></p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>
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<span><br>POSITION SUMMARY<br>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p>Background and Organizational Context</p><br> <p>UNDP is striving to ensure its procurement function and practices are an integral part of UNDP’s competitive advantage as a development partner of choice. This requires placing more attention on strategically integrating procurement at the project design stage, stimulating innovation in specifications and technologies, and adopting more sustainable production and consumption practices that align with UNDPs sustainable development goals. Sustainable procurement means making sure products, services, and purchases are as sustainable as possible with the lowest environmental impact and most positive social results. In implementing UNDP strategic procurement priorities, Country offices will strive to use flexible methods for high-value/low-risk and timely delivery that meet the needs of its clients and key stakeholders.</p><br> <p>Position Purpose</p><br> <p>Under the guidance and direct supervision of the DRR, Operations Manager, or Procurement Specialist, the Procurement Associate ensures execution of effective, efficient and transparent procurement services and processes in CO. The Procurement Associate may supervise and/or lead the support staff of the CO Procurement Unit. S/he promotes a client-focused, quality, and results-oriented approach in the Unit. </p><br> <p>The Procurement Associate works in close collaboration with Operations, Programme and project teams in the Country Office, Region and UNDP HQ and with vendors to exchange information and resolve complex procurement-related issues.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration. </p><br> <p>Key Duties and Accountabilities</p><br> <p><strong>1.) </strong>Implement sustainable procurement strategies and policies that are in alignment with principles of fairness, integrity and transparency to achieve best value for money.</p><br> <p><i><strong>Example of Duties:</strong></i></p><br> <ul> <li>Ensure full compliance of procurement activities with UNDP rules, regulations, policies, through implementation of effective internal controls. </li> <li>Elaborate the contents of internal procurement Standard Operating Procedures (SOPs) and map CO procurement business processes in consultation with direct supervisor and office management.</li> </ul> <p><strong>2.) </strong>Organize procurement processes for CO, projects, and other UN Agencies.</p><br> <p><i><strong>Example of Duties:</strong></i></p><br> <ul> <li>Provide guidance and inputs to the project team on procurement plans for the country office and projects. </li> <li>Prepare and conduct RFQ, ITB or RFP, and receive and evaluate quotations, bids or proposals in full compliance with UNDP rules and regulations. </li> <li>Prepare Purchase orders and contracts in and outside e-procurement, prepare recurring purchase orders for contracting services, and create vendors and buyer profiles in e-procurement.</li> <li>Prepare submissions for internal procurement review committees (CAP, RACP, and ACP). </li> <li>Prepare reports on procurements in CO. </li> <li>Implement or partake in joint procurement processes for the UN agencies in line with the UN reform.</li> </ul> <p><strong>3.) </strong> Implement sourcing strategies to find best values in the marketplace and align purchasing strategy to project and CO goals.</p><br> <p><i><strong>Example of Duties:</strong></i></p><br> <ul> <li>Develop and update rosters of suppliers. </li> <li>Implement supplier selection and evaluation. </li> </ul> <p><strong>4.) </strong>Facilitate procurement knowledge building and knowledge sharing in CO.</p><br> <p><i><strong>Example of Duties:</strong></i></p><br> <ul> <li>Organize procurement training for operations and project staff.</li> <li>Organize procurement training for vendors on e-procurement modules.</li> <li>Synthesize lessons learned and best practices in procurement.</li> <li>Make sound contributions to knowledge networks and communities of practice.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization</p><br> <p>Supervisory/Managerial Responsibilities: May supervise support staff in Procurement Unit </p><br> <p>Requirements:</p><br> <p><i><strong>Education</strong></i></p><br> <ul> <li>Secondary education is required </li> <li>A university degree in Business Administration, Public Administration, Finance, Economics or equivalent will be given due consideration, but it is not a requirement.</li> <li>CIPS level 2 is a requirement for this position. If certification is not available at the time of recruitment, it should be obtained within one year.</li> </ul> <p><i><strong> Experience, Knowledge, and Skills</strong></i></p><br> <ul> <li>Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant progressively responsible administrative experience is required at the national and international level. Experience in public sector procurement of goods and services would be an advantage. </li> <li>Experience in the use of computers and office software packages (MS Word, Excel, etc) and advanced knowledge of web-based management systems such as ERP.</li> </ul> <p><strong>Language requirements</strong></p><br> <ul> <li>Fluency in Arabic and French is required</li> <li>Working knowledge in English is desirable</li> </ul> <p><i><strong>Expected Demonstration of Competencies</strong></i></p><br> <br> <i><strong>Core : Full list of UNDP Core Competencies can be found </strong></i><i><strong>here</strong></i> <br> <p><strong>Achieve Results</strong></p><br> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <p><strong>Think Innovatively</strong></p><br> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <p><strong>Learn Continuously</strong></p><br> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <p><strong>Adapt with Agility </strong></p><br> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <strong>Act with Determination </strong> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><strong>Engage and Partner</strong></p><br> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <p><strong>Enable Diversity and Inclusion</strong></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making <br> <p><i><strong>People Management (Insert below standard sentence if the position has direct reports.)</strong></i></p><br> <p>UNDP People Management Competencies can be found in the dedicated site. </p><br> <p><i><strong>Cross-Functional & Technical competencies (insert up to 7 competencies) </strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <i><strong>Procurement</strong></i> Sourcing <ul> <li>Ability to find, evaluate and engage suppliers of goods and services </li> </ul> <br> <i><strong>Procurement </strong></i> Financial Analysis <ul> <li>Knowledge of evaluating businesses, projects, budgets, and other finance related transactions to determine their performance and suitability </li> </ul> <br> <i><strong>Procurement </strong></i> Procurement Management <ul> <li>The ability to acquire goods, services or works from an outside external source. </li> </ul> <br> <i><strong>Procurement </strong></i> Stakeholder Management <ul> <li>Ability to work with incomplete information and balance competing interests to create value for all stakeholders</li> </ul> <br> <i><strong>Business Management </strong></i> <p>Customer</p><br> <p>Satisfaction/Client Management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers' needs.</li> <li>Provide inputs to the development of customer service strategy</li> <li>Look for ways to add value beyond clients’ immediate requests</li> <li>Ability to anticipate client’s upcoming needs and concerns</li> </ul> <br> <i><strong>Business Management </strong></i> Risk Management <ul> <li>Ability to identify and organize action around mitigating and proactively managing risks</li> </ul> <br> <i><strong>Business Management</strong></i> Communication <ul> <li>Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels</li> </ul> <br> <br> <p><strong>VI. Keywords</strong></p><br> <br> <p>Public Sector Procurement and Sourcing</p><br> <p>Stakeholder management</p><br> <p>Purchase order and contract monitoring</p><br> <p>Supplier evaluation</p><br> <p>Best value for money </p><br> <br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Probation</strong></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> <span>#LI-DNI</span><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description </strong> <br> The Volunteer Services Centre (VSC), part of UNV’s Management Services, supports a growing global portfolio of over 15,000 UN Volunteers (2025), delivering timely and high-quality services across the full volunteer lifecycle. This includes recruitment, pre-assignment processing, contract administration, payroll, separation, and evacuation support for UN Volunteers serving with UN agencies, funds, programmes, and missions. With a presence in 13 locations worldwide, VSC ensures consistent and compliant service delivery across diverse operational contexts.</p><br> <p>Under the guidance and supervision of the Operations Associate/Team Leader (G7) for the duty station, the Operations Associate supports the delivery of end-to-end volunteer lifecycle services within the VSC. The role contributes to timely onboarding, contract administration, and accurate management of benefits & entitlements, and lifecycle events.</p><br> <p>The incumbent ensures the integrity, transparency, and accuracy of service delivery in line with the UN Volunteers Conditions of Service (COS), policies, and procedures, while maintaining high-quality outputs and consistency across multiple countries and stakeholders.</p><br> <p>VSC collaborates closely with the Volunteer Solutions Section (VSS), headquarter units, Regional Offices, Field Units, the UNDP Global Shared Services Centre, and other UN partners to deliver coordinated services. The Operations Associate advises stakeholders on policies and procedures, promotes a collaborative and client-focused approach, and supports the timely implementation of the VSC work plan.</p><br> <p><strong>Scope of Work </strong><br> The Operations Associate supports the delivery of end-to-end UN Volunteer lifecycle services, ensuring timely, accurate, and compliant execution of operational processes from onboarding through separation across multiple countries and stakeholders.</p><br> <p><strong>3.1 Provision of Volunteer Lifecycle Services</strong></p><br> <ul> <li>Facilitae processing of assignments from offer issuance through entry on duty and separation, including offer and/or contract generation and management, benefits & entitlements, life events, separations, verification of documentation and required clearances.</li> <li>Review, validate and follow up on pre-assignment requirements, including PII updates, mandatory courses, beneficiary information, banking details, medical clearance, etc. </li> <li>Administer volunteer contracts and manage lifecycle processes, including benefits, entitlements, claims, and life events in line with the UNV Conditions of Service.</li> <li>Handle complex and sensitive cases, including medical and security evacuations, contract amendments, resignations, terminations, and recovery of overpayments, ensuring confidentiality and compliance.</li> <li>Administer and certify processing of benefits in full compliance with applicable provisions of the UN COS.</li> </ul> <p><strong>3.2 Data Management and Compliance</strong></p><br> <ul> <li>Review validate, and record supporting documentation and transactions in corporate systems to ensure accuracy for payroll processing, reporting, and audit purposes.</li> <li>Support payroll-related administration by reviewing payment requests, ensuring completeness and alignment with the COS, following up on HR data corrections, and coordinating on payroll and banking exceptions, including returned or rejected payments where applicable.</li> <li>Maintain accurate and up-to-date records and case history in relevant systems, ensuring full traceability and proper documentation of all actions.</li> <li>Ensure all activities are compliant with applicable policies, procedures, and internal control frameworks.</li> </ul> <p><strong>3.4 Coordination and Client Service Delivery</strong> </p><br> <ul> <li>Liaise with Regional Offices, Field Units, UN entities, and internal teams to coordinate service delivery and resolve operational queries and ensure consistent application of policies and procedures.</li> <li>Provide guidance to stakeholders, including UN Volunteers, on lifecycle processes, documentation requirements and service-related matters, and ensure timely follow-up on pending actions and exceptional case.</li> <li>Support handling, follow=up, and escalation of operational queries and cases in line with established workflows, ensuring appropriate communication and resolution.</li> </ul> <p><strong>3.5 Monitoring, Issue Resolution and Risk Management </strong></p><br> <ul> <li>Monitor the progress of lifecycle cases and service transactions across deployment, contract administration, payroll and separation. </li> <li>Identify risks, delays, or inconsistencies and escalate issues as appropriate.</li> <li>Support timely resolution of operational issues, coordinating with relevant teams and service providers where required.</li> </ul> <p><strong>3.6 Knowledge Management</strong> </p><br> <ul> <li>Contribute to the review and continuous improvement of workflows, standard operating procedures and templates by identifying bottlebecks and operational gaps.</li> <li>Provide inputs for preparation of knowledge articles, frequently asked questions (FAQ) and best practices. Support knowledge sharing through development of training materials, guidance notes, and lessons learned.</li> <li>Participate in knowledge networks and communities of practice.</li> </ul> <p><strong>3.7</strong> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.</p><br> <p><strong>4. Institutional Arrangement</strong><br> The Operations Associate will report to the Operations Associate/Team Leader (G7) for the location under the substantive guidance of the P3 Operations Specialist and overall leadership of Deputy Chief, Volunteer Services Centre (VSC). </p><br> <p><strong>Competencies</strong></p><br> <strong>CORE</strong> <br> <p>Achieve Results </p><br> <ul> <li>Plans and monitors own work, pays attention to details, delivers quality work by deadline</li> </ul> <p>Think Innovatively: </p><br> <ul> <li>Open to creative ideas/known risks, is pragmatic problem solver, makes improvements </li> </ul> <p>Learn Continuously: </p><br> <ul> <li>Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</li> </ul> <p>Adapt with Agility: </p><br> <ul> <li>Adapts to change, constructively handles ambiguity/uncertainty, is flexible </li> </ul> <p>Act with Determination: </p><br> <ul> <li>Shows drive and motivation, able to deliver calmly in face of adversity, confident</li> </ul> <p>Engage and Partner: </p><br> <ul> <li>Demonstrates compassion/understanding towards others, forms positive relationships</li> </ul> <p>Enable Diversity and Inclusion: </p><br> <ul> <li>Appreciate/respect differences, aware of unconscious bias, confront discrimination </li> </ul> <p><strong>Cross-Functional & Technical competencies:</strong></p><br> <p>Managing Compensation and Benefits</p><br> <ul> <li>Ability to design compensation plans which are aligned to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles.</li> <li>Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments. </li> </ul> <p>Payroll management: </p><br> <ul> <li>Knowledge of and ability to apply mechanisms and tools to collect payroll data, process payroll and manage payroll reports.</li> </ul> <p>Customer Satisfaction/Client Management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.</li> <li>Provide inputs to the development of customer service strategy.</li> <li>Look for ways to add value beyond clients' immediate requests. </li> <li>Ability to anticipate client's upcoming needs and concerns.</li> </ul> <p>Operations management</p><br> <ul> <li>Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner. </li> <li>Knowledge of relevant concepts and mechanisms.</li> </ul> <p>Digital Awareness and Literacy</p><br> <ul> <li>Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.</li> </ul> <p><br> Communication </p><br> <ul> <li>Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels.<br> </li> </ul> <p>Knowledge Generation</p><br> <ul> <li>Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need.</li> </ul> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education:</strong></p><br> <ul> <li>Secondary Education with at least six (6) years relevant work experience, or Bachelors’ degree in Human Resources, Business or Public Administration, with relevant work experience of at least three (3) years will be given due consideration. </li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Minimum Minimum 3-6 years of experience in client services provision, is required at the national or international level, including some experience in the area of HR transactions, recruitments, benefits and entitlements administration</li> </ul> <p>Required Skills</p><br> <ul> <li>Advance user of MS Office packages (MS Word, Excel etc.). </li> <li>Experience in handling of web-based management systems.</li> <li>Proficiency in using collaboration tools, as well as familiarity with digital platforms and new technologies. <br> </li> </ul> <p>Desired skills </p><br> <ul> <li>Demonstrated knowledge of integrated HR management systems. </li> <li>Experience working in web-based management/CRM systems. </li> <li>Experience in an international or non-profit context would be an asset.</li> <li>Experience working with volunteers would be an asset.</li> </ul> <p><strong>Languages:</strong></p><br> <ul> <li>Fluency in English, French and Arabic is required.</li> </ul> <p><strong>Professional Certificates:</strong></p><br> <ul> <li>HR certification desirable although not required.</li> </ul> <p><strong>Disclaimer:</strong></p><br> <ul> <li>Only short-listed applicants will be contacted.</li> <li>The successful candidate will hold a UNDP NPSA contract.</li> <li>This vacancy announcement is open to Tier 1, and 2 candidates.</li> <li>Open to nationals of Tunisia ONLY</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> #LI-DNI <br><br> </div>
<h2 class="h5">Job description</h2>
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<b>Position:</b>Project Associate<br><b>Job Description:</b><p>Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.</p><br><br><p>Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.</p><br><br><p>The Project Associate will be an integral part of Arrow ECS' Services group, supporting leaders by driving, managing, and coordinating projects through a large business transformation.</p><br><br><p><b>What You'll Be Doing</b></p><br><br><ul><li>Coordinate and manage meetings with cross-functional teams and stakeholders.</li><li>Assist with business meetings and follow-up. </li><li> Project Associate collects, enters, and organizes data and other information to support research projects; carries out basic analytic tasks; organizes materials for and provides draft inputs to written products such as literature reviews, project documentation, progress reports, research reports, and briefings. Project Associates may provide administrative research support to projects and coordination of day-to-day project operations. <br>Other duties include:</li><li>Leading medium size and cross functional projects.</li><li>Leads project calls, assigns work and manages project to timeline and outcomes.</li><li>Stakeholder management—Leads stakeholder management sessions and keeps various management abreast of potential issues by maintaining open lines of communication.</li><li>Creation of project related process documents.</li><li>Assist in training new and existing employees with regard to policies and procedures related to project outcomes.<br></li></ul><p><b>What We're Looking For</b></p><br><br><ul><li>A bachelor's degree in business or a related field is strongly preferred or 1-3 years of related experience.</li><li>A self-starter attitude with the ability to work under minimal guidance</li><li>Strong written and verbal communication skills.</li><li>Experience with MS Office Suite (Excel, Sharepoint, OneNote)</li></ul><br><p><b>Work Arangement</b></p><br><br><p>Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. </p><br><br><p><b>What's In It For You</b></p><br><br><p><span>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</span></p><br><br><ul><li><span>Medical, Dental, Vision Insurance </span></li><li><span>401k, With Matching Contributions </span></li><li><span>Short-Term/Long-Term Disability Insurance </span></li><li><span>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options </span></li><li><span>Paid Time Off (including sick, holiday, vacation, etc.) </span></li><li><span>Tuition Reimbursement </span></li><li><span>Growth Opportunities </span></li><li><span>And more! </span></li></ul><br><p><b>About Arrow</b></p><br><br><p>We believe new technologies have the power to make life not only different, but better.</p><br><br><p>At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.</p><br><br><p>Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. </p><br><br><p>As a global technology solutions provider, </p><br><br><p>Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.</p><br><br><p><b>Life at Arrow</b></p><br><br><p>At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every </p><br><br><p>day.</p><br><br><p>From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our </p><br><br><p>people grow, innovation moves forward.</p><br><br><p>#LI-EK1</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$25.57 - $31.25<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-CO-Colorado (Remote Employees)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Business Support<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. </span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Office/Unit/Project Description </b> <br> The Volunteer Services Centre (VSC), part of UNV’s Management Services, supports a growing global portfolio of over 15,000 UN Volunteers (2025), delivering timely and high-quality services across the full volunteer lifecycle. This includes recruitment, pre-assignment processing, contract administration, payroll, separation, and evacuation support for UN Volunteers serving with UN agencies, funds, programmes, and missions. With a presence in 13 locations worldwide, VSC ensures consistent and compliant service delivery across diverse operational contexts.</p><br> <p>Under the guidance and supervision of the Operations Associate/Team Leader (G7) for the duty station, the Operations Associate supports the delivery of end-to-end volunteer lifecycle services within the VSC. The role contributes to timely onboarding, contract administration, and accurate management of benefits & entitlements, and lifecycle events.</p><br> <p>The incumbent ensures the integrity, transparency, and accuracy of service delivery in line with the UN Volunteers Conditions of Service (COS), policies, and procedures, while maintaining high-quality outputs and consistency across multiple countries and stakeholders.</p><br> <p>VSC collaborates closely with the Volunteer Solutions Section (VSS), headquarter units, Regional Offices, Field Units, the UNDP Global Shared Services Centre, and other UN partners to deliver coordinated services. The Operations Associate advises stakeholders on policies and procedures, promotes a collaborative and client-focused approach, and supports the timely implementation of the VSC work plan.</p><br> <p><b>Scope of work</b></p><br> <p><b>3.1. Identification of suitable candidates primarily UN Volunteer assignments </b></p><br> <ul> <li>Provide recruitment services in adherence to established UN Volunteers’ Conditions of Service, regulations and policies; </li> <li>Verify quality and consistency of Description of Assignments (DOAs), and provide guidance on designing DOAs to UN host entities, UNV Regional Offices and Field Units;</li> <li>Advertise relevant assignments in line with established processes; </li> <li>Identify suitable candidates for UN Volunteer assignments in diverse areas of expertise and for various host entities, as per corporate Key Performance Indicators, and according to DOA requirements and in compliance with UNV’s Recruitment and Selection policy;</li> <li>Alert supervisor about deficiencies or risks, liaise with Regional Offices and Field Units on exceptional situations and provide guidance on applicable regulations, rules and policies to ensure full compliance with accountability framework; </li> <li>Keep relevant parties updated on status of identification and negotiate adjustments when required; </li> <li>Contribute to a fair workload distribution by supporting the identification and submission of candidates for UN Volunteer assignments across regions when needed;</li> <li>Record actions and data in the volunteer management systems;</li> <li>Ensure accurate data management in official databases;</li> <li>Facilitate timely resolution of queries related to volunteer recruitment.</li> </ul> <p><b>3.2 Outreach and support to talent acquisition</b></p><br> <ul> <li>Coordinate with the Volunteer Solutions Section, Regional Offices and Field Units to remain informed of evolving demand for UN Volunteer profiles;</li> <li>Use social media and other sourcing channels to identify candidates, identify gaps in the existing talent pool, and support regional and national outreach campaigns and networks of talent sources in coordination with the Talent Acquisition team and relevant communication colleagues;</li> <li>Manage communication with candidates as it relates to the outcome of their applications;</li> <li>Contribute to the production of insightful recruitment analytics reports with regards to critical vacancies taking into account UNV’s priorities of gender parity and workforce diversity.</li> </ul> <p><b>3.3 Recruitment compliance, clearances and case management</b></p><br> <ul> <li>Conduct reference checks, obtain relevant pre- and post-submission clearances, and verify performance appraisals for selected candidates against established standards of competence and integrity;</li> <li>Flag deficiencies, risks and exceptional situations to the supervisor; liaise with Regional Offices, Field Units and Host Entities; and provide guidance on applicable rules, policies and the accountability framework;</li> <li>Keep relevant parties informed of recruitment status, negotiate adjustments when required, record actions and data in volunteer management systems, and support the timely resolution of recruitment-related queries.</li> </ul> <p><b>3.4 Knowledge building and continuous improvement</b></p><br> <ul> <li>Contribute to recruitment training materials and corporate activities that strengthen the recruitment capacity of UNV personnel;</li> <li>Capture and share lessons learnt from candidate identification; contribute to knowledge networks and communities of practice; and provide input on recruitment policies, systems and processes to improve the timeliness and quality of VSC services;</li> <li>Serve, on a rotational basis, as a VSC focal point on assigned topics and perform other duties within the functional profile as required for the efficient functioning of the office and the organization.</li> </ul> <p><b>4. Institutional Arrangement</b></p><br> <p>The Recruitment Associate is part of the Volunteer Services Centre and is administratively supported by the respective Regional Office. The position will report to the Operations Associate, Recruitment (G6) under the substantive guidance of G7 Operations Associate, Volunteer Recruitment and overall leadership of Chief, Volunteer Services Centre (VSC). The position has no supervisory or managerial responsibilities.</p><br> <p><b>Competencies</b></p><br> <b>CORE</b> <br> <p>Achieve Results </p><br> <ul> <li>Plans and monitors own work, pays attention to details, delivers quality work by deadline</li> </ul> <p>Think Innovatively: </p><br> <ul> <li>Open to creative ideas/known risks, is pragmatic problem solver, makes improvements </li> </ul> <p>Learn Continuously: </p><br> <ul> <li>Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</li> </ul> <p>Adapt with Agility: </p><br> <ul> <li>Adapts to change, constructively handles ambiguity/uncertainty, is flexible </li> </ul> <p>Act with Determination: </p><br> <ul> <li>Shows drive and motivation, able to deliver calmly in face of adversity, confident</li> </ul> <p>Engage and Partner: </p><br> <ul> <li>Demonstrates compassion/understanding towards others, forms positive relationships</li> </ul> <p>Enable Diversity and Inclusion: </p><br> <ul> <li>Appreciate/respect differences, aware of unconscious bias, confront discrimination </li> </ul> <p><b>Cross-Functional & Technical competencies:</b></p><br> <p>Recruitment design and management</p><br> <ul> <li>Knowledge of, ability to design and manage end to end recruitment processes.</li> </ul> <p>Talent sourcing and outreach: </p><br> <ul> <li>Knowledge of and ability to develop and implement strategies, mechanisms and platforms to ensure the effective outreach to the relevant segments of the labour market, active and passive candidates internally and externally..</li> </ul> <p>Digital Awareness and Literacy</p><br> <ul> <li>Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. </li> <li>Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends<br> </li> </ul> <p>Customer satisfaction/ client management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs;</li> <li> Provide inputs to the development of customer service strategy; Look for ways to add value beyond clients' immediate requests; Ability to anticipate clients' upcoming needs and concerns.</li> </ul> <p><br> Communication </p><br> <ul> <li>Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels.<br> </li> </ul> <p>Knowledge Generation</p><br> <ul> <li>Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. </li> <li>Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. </li> <li>Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.<br> </li> </ul> <p><b>Required Skills and Experience</b></p><br> <p><b>Education:</b></p><br> <ul> <li>Secondary Education with at least six (6) years relevant work experience, or Bachelors’ degree in Human Resources, Business or Public Administration, with relevant work experience of at least three (3) years will be given due consideration</li> </ul> <p><b>Experience:</b></p><br> <ul> <li>Minimum six (6) years of relevant experience with Secondary Education, or three (3) years with a Bachelor’s Degree, in human resources management, including experience supporting recruitment processes, is required at the national or international level.</li> </ul> <p>Required Skills</p><br> <ul> <li>Advance user of MS Office packages (MS Word, Excel etc.). </li> <li>Experience using web-based systems to manage recruitment cases, records or candidate data accurately.</li> <li> Ability to use digital collaboration tools to coordinate recruitment work with colleagues and stakeholders across locations. <br> </li> </ul> <p>Desired skills </p><br> <ul> <li>Experience as recruiter is a distinct asset;</li> <li>Experience using cloud-based applicant tracking system (ATS) and/or customer relations management platforms (e.g. Salesforce, ServiceNow, etc.);</li> <li>Experience supporting recruitment processes in the UN common system or another international organization;</li> <li>Experience supporting clients or stakeholders in a service-delivery role, including understanding their needs and resolving enquiries in a timely manner, is an asset.</li> <li>Experience working with volunteers.</li> </ul> <p><b>Languages:</b></p><br> <ul> <li>Fluency in English, French and Arabic is required.</li> </ul> <p><b>Professional Certificates:</b></p><br> <ul> <li>HR certification desirable although not required.</li> </ul> <p><b>Disclaimer:</b></p><br> <ul> <li>Only short-listed applicants will be contacted.</li> <li>The successful candidate will hold a UNDP NPSA contract.</li> <li>This vacancy announcement is open to tier 1 & 2 applicants</li> <li>Open to nationals of Tunisia ONLY</li> </ul> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> <b>Data Privacy</b><br><p>Please click here to view UNDP Data Privacy Statement</p><br><p>#LI-DNI</p><br><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p><span><strong><span>Description</span></strong></span></p><br> <p><span><strong>This is a night shift position. Shift hours are 6:00 p.m. to 6:30 a.m. 12 hour shifts (2.2.3. work schedule). </strong></span></p><br> <p><span>The Operations Associate is responsible for material handling, warehousing, quality checks and assisting Operations Technicians with the preparation and execution of startup, changeovers, operations, and line clearance. The key role of position is to ensure all material is supplied and taken to and from production areas. </span></p><br> <p><span>This position will have primary responsibility for executing the coordination of production materials, safety compliance, data collection, quality samples, maintaining 5S Visual Workplace, inventory (raw materials, packaging materials and finished goods), cycle counts and overall production support. The Operations Associate works within a structure that requires considerable interaction with others in the same production unit as well as other production units and support functions.</span></p><br> <p><span>Responsibilities include:</span></p><br> <ul>
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<p><span>Understands and is accountable for full compliance of all Quality, EOHS and FP&R guidelines; as well as external regulatory requirements</span></p><br>
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<p><span>Unload and inspects, samples and test inbound trailers according to SOPs</span></p><br>
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<p><span>Transfer materials and supplies to storage, processing and finishing areas as needed using required equipment</span></p><br>
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<p><span>Confirm in-house availability of raw and packing materials for current and next runs understanding schedule and demand plans</span></p><br>
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<p><span>Coordinate with upstream and downstream processes by working with others in planning, warehouse, receiving and vendor representatives to ensure availability of materials</span></p><br>
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<p><span>Prepares and loads finished product for shipping using SAP and working with internal stakeholders and external suppliers </span></p><br>
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<p><span>Complete all appropriate SAP, Warehouse Management System (WMS) and Forklift Terminals/RF transactions for receiving, transferring and shipping of materials and finished product</span></p><br>
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<p><span>Performs cycle counts and inventories</span></p><br>
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<p><span>Completes daily check sheet for forklift safety and maintenance</span></p><br>
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<p><span>Changes out forklift batteries daily for recharging using overhead crane</span></p><br>
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<p><span>Performs safety check of pallet stacking at end of shift and reports and resolves any issues</span></p><br>
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<p><span>Assists with startup, line clearance, and operations of automated and manual equipment throughout the production facility</span></p><br>
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<p><span>Complete daily housekeeping activities and perform assessments as required to meet all GMP’s and FDA requirements</span></p><br>
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<p><span>Removes and disposes of production line waste according to Standard Operating Procedures</span></p><br>
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<p><span>Assist with loading scrap trailers for disposal or recycle</span></p><br>
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<p><span>Other job functions that may be assigned</span></p><br>
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</ul> <p><span><strong><span>Qualifications</span></strong></span></p><br> <p><span><strong><span>Required:</span></strong></span></p><br>
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<p><span>Minimum of 1 year experience in a manufacturing / warehousing environment</span></p><br>
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<p><span>Proficient with computers, software, and data processing</span></p><br>
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<p><span>Must be able to work any shift, weekends and mandatory overtime as needed</span></p><br>
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<p><span>Ability to lift 50 pounds repeatedly for extended periods of time</span></p><br>
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<p><span>Ability to climb stairs and ladders, bend to 90 degrees repeatedly</span></p><br>
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<p><span>Demonstrated competency of Attention to Detail, Work Standards, Initiative and Managing Work</span></p><br>
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</ul> <p><span><strong><span>Preferred:</span></strong></span></p><br>
<ul>
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<p><span>Demonstrated ability and experience operating forklifts and other powered industrial vehicles</span></p><br>
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<p><span>GMP and/or consumer goods manufacturing experience a plus</span></p><br>
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<p><span>Demonstrated competency in problem solving/decision making, effective communication, results oriented, and job fit</span></p><br>
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<p><span>WMS/SAP experience</span></p><br>
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</ul>
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<p>Provide leadership and management for the Kitchen Department by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the department, division and Hotel.</p><p>What you will do</p><ul><li>Lead and inspire the Culinary team through strategic workforce planning, coaching, performance management, and talent development to foster a culture of excellence and accountability.</li><li>Drive culinary innovation by designing, developing, and optimizing menus that balance guest satisfaction, market trends, operational efficiency, and profitability.</li><li>Champion financial performance by managing departmental budgets, P&L results, labor costs, food costs, purchasing strategies, and revenue-enhancement initiatives.</li><li>Ensure operational excellence by maintaining the highest standards of food quality, consistency, presentation, and guest experience across all culinary outlets.</li><li>Oversee compliance and food safety by implementing and enforcing HACCP standards, sanitation protocols, and all applicable regulatory requirements.</li><li>Collaborate strategically with Food & Beverage, Finance, Purchasing, Stewarding, and Human Resources leaders to support business objectives and operational success.</li><li>Optimize resource management through effective inventory controls, procurement practices, equipment planning, and cost-conscious operational decision-making.</li><li>Cultivate a high-performance culture by conducting evaluations, developing succession plans, recognizing achievements, and driving employee engagement initiatives.</li><li>Analyze and improve business results by reviewing operational metrics, guest satisfaction surveys, quality audits, and action plans to continuously elevate performance.</li><li>Act as the culinary ambassador of the hotel by fostering innovation, strengthening interdepartmental partnerships, and ensuring alignment with brand standards and organizational values.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education : College degree preferably specializing in hotel/restaurant management culinary arts, or equivalent experience is required.</p><p>Experience : Five to seven years previous experience in multiple culinary/food & beverage department head positions.</p><p>Skills and Abilities:</p><ul><li>Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.</li><li>Requires ability to operate computer equipment and other food & beverage computer systems.</li><li>Requires the ability to operate and utilize culinary production equipment and tools.</li><li>Requires reading, writing and oral proficiency in the French and English languages.</li></ul>
<p><br> <br> <strong>Position:</strong> <br>Senior Billing Associate<br> <br> <strong>Summary:</strong> <br>We are looking for an autonomous, dynamic, and dedicated Team Player to manage billing processes in a multinational environment.<br> <br> <strong>Responsibilities:</strong> <br> Day-to-day communication in English both internally as well as externally Clients, Sales, Accounting, Credit Management, other internal teams<br> Complete processing of the invoices in ERP and other related systems<br> Submitting invoices in various portals<br> Modifying Ledes invoices<br> Intercompany invoicing within Questel Group<br> Client accounts creation, completing client onboarding forms<br> Client accrual requests<br> Responding to financial and contractual requests, including cooperation with external auditors<br> Preparing miscellaneous reports/analysis<br> </p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong> <br> Bachelor or Master's degree in Finance, Accounting, or a related field<br> Minimum 5 years of experience in accounts receivable/billing/sales administration<br> Fluency in English (written and spoken)<br> Experience in working in multinational environment<br> IT knowledge - proficiency in Excel, accounting software, ERP systems Exact would be an advantage<br> Ability to work in a changing and growing environment<br> Very rigorous, able to organize and prioritize tasks to maximize efficiency<br> High accuracy and attention to details, ability to work easily with numbers, also under time pressure (month-end closing)<br> Problem solving skills, ability to analyze, evaluate and find solutions to complex challenges<br> Excellent communication skills, ability to dialogue with multi-country / multi-level stakeholders<br> </p>
<p>Operations - Department Head - Plan, organize, control and direct the work of employees responsible for preparation of items ensuring superior quality and consistency.</p><p>What you will do</p><p>Lead and develop the bake and pastry team through effective coaching, mentoring, performance management, and succession planning, ensuring Four Seasons culture, values, and service standards are consistently upheld while driving the long-term strategic vision of the pastry operation. Elevate pastry and bakery offerings by collaborating on menu planning and development, while ensuring exceptional preparation, presentation, consistency, and quality standards through hands-on leadership and culinary expertise. Optimize operational performance by strategically managing labor costs, scheduling, budgeting, purchasing, and inventory controls to maximize efficiency, productivity, and profitability without compromising quality. Champion food safety and excellence by maintaining the highest sanitation, hygiene, and workplace organization standards in compliance with Four Seasons policies and all local, state, and federal regulations. Drive quality assurance and consistency by implementing robust control systems, establishing purchasing specifications, monitoring operational performance, and fostering a culture of craftsmanship, precision, and continuous improvement. Foster collaboration and communication across departments by building strong partnerships with employees and managers, proactively addressing operational needs, and participating in key meetings to ensure seamless execution and guest satisfaction. Model integrity and accountability by adhering to Four Seasons Category One and Category Two Work Rules, Standards of Conduct, and EmPact guidelines while promoting a culture of professionalism and ethical leadership. Cultivate a positive and high-performing team environment by working collaboratively, professionally, and respectfully with colleagues and leaders, encouraging teamwork, innovation, and a shared commitment to excellence. (10%)</p><p><strong>Desired Candidate Profile</strong></p><p>Education : College degree preferably specializing in hotel/restaurant management or culinary arts, or equivalent experience is required.</p><p>Experience: Five to seven years previous experience in multiple culinary/food & beverage department head positions specializing in pastry design and creation.</p><p>Skills and Abilities:</p><ul><li>Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.</li><li>Requires ability to operate computer equipment and other food & beverage computer systems.</li><li>Requires the ability to operate and utilize culinary production equipment and tools.</li><li>Requires reading, writing and oral proficiency in the English language.</li></ul>
<h2 class="h5">Job description</h2>
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<p>Mission and objectives</p><p>The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. UNV works with United Nations partners, governments and civil society to mobilize volunteers and promote volunteerism as a powerful means to achieve sustainable development.</p><p><br></p><p>The UNV Multi-Country Field Unit (MCFU) for the Maghreb covers Algeria, Libya, Morocco and Tunisia.</p><p>Context</p><p>In Tunisia, UNV is implementing, with the support of the Embassy of Switzerland, an innovative initiative promoting youth professional integration and disability inclusion through volunteerism.</p><p><br></p><p>Within the framework of the International Year of Volunteers for Sustainable Development (IVY2026), SDC and UNV seek to strengthen the visibility of young volunteers' contributions while capturing evidence, lessons learned and good practices emerging from the SDC-UNV partnership.</p><p><br></p><p>The UN Associate Volunteer will contribute to both communication and knowledge management efforts supporting this strategic initiative.</p><p><br></p><p>This assignment is supported by the Embassy of Switzerland in Tunisia. It also contributes to the implementation of the International Year of Volunteers for Sustainable Development (IVY2026) by documenting, promoting and amplifying the contributions of young UN Volunteers supported through the SDC-UNV initiative.</p><p>Task description</p><p>Under the direct supervision of the Multi-Country Coordinator, UNV Multi-Country Field Unit for the Maghreb, and in close collaboration with young volunteers supported by SDC under the above captioned initiative, UN partners and UNV communication focal points, the UN Associate Volunteer will undertake the following tasks:</p><p><br></p><p>A. Support strategic communications and visibility</p><p>• Contribute to the collection of stories, testimonials and human-interest content illustrating the contribution of young volunteers supported by SDC in Tunisia.</p><p>• Support the preparation of communication products with a focus on social media content including social media cards, advocacy reels, inspiring volunteer success story videos, etc. featuring young UN Volunteers supported by SDC.</p><p>• Support the implementation of potential SDC-UNV joint activities related to the International Volunteer Day and the International Volunteer Year (IVY2026).</p><p>• Maintain a repository of communication assets, photos and multimedia materials produced during the volunteering assignment.</p><p>• Support other visibility initiatives with Swiss Cooperation and UN host agencies.</p><p><br></p><p>B. Support monitoring, learning and knowledge management</p><p>• Coordinate the collection and organization of qualitative and quantitative information related to the SDC-UNV initiative.</p><p>• Compile evidence, good practices, innovations and lessons learned from implementation.</p><p>• Conduct interviews with volunteers as well as with SDC and UN partners.</p><p>• Support the analysis of results and emerging trends.</p><p>• Support the drafting of a knowledge product and a learning brief.</p><p><br></p><p>C. Support capitalization of the SDC-UNV initiative</p><p>• Contribute to the preparation of a comprehensive capitalization document highlighting:</p><p>o achievements;</p><p>o lessons learned;</p><p>o good practices;</p><p>o innovation;</p><p>o recommendations for future programming;</p><p>o contribution of volunteerism to youth employability and disability inclusion.</p><p>• Assist in preparing related presentations and dissemination materials.</p><p><br></p><p>Expected Deliverables</p><p><br></p><p>By the end of the assignment, the volunteer is expected to contribute to:</p><p>• A repository of communication products and success stories of young UN Volunteers supported by the SDC-UNV initiative.</p><p>• A comprehensive capitalization document on the SDC-UNV initiative on youth employability and disability inclusion through volunteerism.</p><p>• Increased visibility of IVY2026 activities and young volunteers' contributions.</p><p><br></p><p>Application deadline is on 21 August 2026</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>1 month</p><p>Donor priorities</p><p>.</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p>Additional eligibility criteria</p><p>.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>12 months</p><p>Languages</p><p>French, Level: Fluent, Required</p><p>English, Level: Fluent, Required</p><p>Arabic, Level: Working knowledge, Desirable</p><p>Required education level</p><p>Bachelor's degree in Communication, Journalism, Public Relations, International Development, Social Sciences, Political Science, Knowledge Management or another closely related discipline</p><p>Competencies and values</p><p>• Accountability</p><p>• Adaptability and flexibility</p><p>• Creativity and innovation</p><p>• Planning and organising</p><p>• Assiduity and professionalism</p><p>• Teamwork</p><p>• Self-management</p><p>Skills and experience</p><p>• Up to one year of professional experience in communication, knowledge management, project support, research or a related field.</p><p>• Excellent writing and editing skills.</p><p>• Strong analytical and synthesis abilities.</p><p>• Ability to conduct interviews and prepare reports.</p><p>• Experience using Microsoft Office applications.</p><p>• Knowledge of digital communication and social media is an asset.</p><p>• Experience in photography, graphic design or video editing is desirable.</p><p>• Demonstrated organizational skills and attention to detail.</p><p>• Ability to work collaboratively with diverse stakeholders.</p><p>• Strong interest in youth engagement, disability inclusion, volunteerism and sustainable development.</p><p><br></p></div>
<h2 class="h5">Job description</h2>
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<p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration</p><br><p>Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><br><p><strong>Organizational Context and Scope</strong></p><br><p>Under the overall supervision of the Chief of Mission (CoM) in Tunisia and direct supervision of the National RMO; and, in collaboration with relevant units at Headquarters and the Administrative Centres, the Finance Associate will be responsible and accountable for supporting the finance functions of the Tunisia Country Office in Tunisia.</p><br><br> </div>
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<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building competitive-programming problems and their automatic graders (test cases + checkers) used to train advanced AI coding models.<br> You'll create problems, write both correct and deliberately-wrong solutions, and design the tough test cases that catch subtly-broken code.<br> Your work is what makes the training signal trustworthy.<br> To apply, share: your competitive-programming handle(s) + current/peak rating, any problem-setting experience, and IOI/ICPC/olympiad history.<br> What you'll do Write original algorithmic problems — clear statement, sound constraints, an intended solution; Write correct solutions in C++ and Python; Write realistic wrong solutions (common mistakes) to test against; Build and harden test cases: generators, edge cases, stress and "hacking" tests; Write checkers/interactors (testlib) for problems with more than one valid answer; Confirm the quality bar: correct solutions pass, wrong ones fail, within time limits.<br> What we look for Strong competitive programming background, shown by a public profile — a Codeforces rating (see levels below), OR an IOI / ICPC / national-olympiad record; Fluent contest C++ (STL, complexity); comfortable writing Python; Can explain why a solution is wrong and build an input that breaks it; Strong written English (C1+).<br> Levels (by Codeforces rating, or equivalent olympiad achievement): Associate — 1700–2100 (Expert / Candidate Master): easier problems; Expert — 2200–2600 (Master / Grandmaster): harder problems Senior / Reviewer — 2600+ (Int'l Grandmaster) or IOI/ICPC medalist: hardest problems + quality review.<br> Nice to have IOI / ICPC alumni and top competitive programmers especially encouraged to apply; Experience setting or testing problems for real contests (Codeforces rounds, ICPC, national olympiads, online judges); Testlib experience (checkers, validators, generators); Experience creating data for LLM code benchmarks or similar RL / evaluation datasets.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation Paid per accepted task.<br> Your rate depends on the qualification tier you reach and how efficiently you complete tasks — up to the equivalent of $90/hr .<br> Because payment is per task, a faster pace raises your effective hourly rate.<br></span> </div>
<p>JOB SUMMARY Responsible for the daily shift operations of Housekeeping, and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><h3>CORE WORK ACTIVITIES</h3><p>Managing Housekeeping Operations</p><p>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property general cleaning schedule. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. Supports and supervises an effective inspection program for all guestrooms and public space. Communicates areas that need attention to staff and follows up to ensure understanding. Ensures all employees have proper supplies, equipment and uniforms.</p><p>Managing Departmental Costs</p><p>Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p><p>Ensuring Exceptional Customer Service</p><p>Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Conducting Human Resources Activities</p><p>Participates as needed in the investigation of employee accidents. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Observes service behaviors of employees and provides feedback to individuals. Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Participates in the employee performance appraisal process, providing feedback as needed. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
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<b>Position:</b>Business Process Manager<br><b>Job Description:</b><p><b>Why You'll Love This Role</b></p><br><br><p>Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.</p><br><br><p>Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.</p><br><br><p>The Business Process Manager serves as the primary liaison between business stakeholders, IT teams, Salesforce developers, architects, and leadership. The position combines Product Ownership, Business Process Management, and Salesforce Administration to ensure business objectives are successfully translated into scalable platform solutions.</p><br><br><p><b>What You’ll Be Doing:</b></p><br><br><br><ul><li>Own and prioritize the Salesforce product backlogs.</li><li>Define and communicate product vision, roadmap, and priorities.</li><li>Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.</li><li>Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.</li><li>Partner with business leaders to identify opportunities for automation and process improvements.</li><li>Drive adoption of platform capabilities that improve customer, partner, and employee experiences.</li></ul><ul><li>Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce</li><li>Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.</li></ul><ul><li>Contributes to process improvements</li><li>Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.</li><li>Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.</li><li>Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.</li></ul><br><p><b>Salesforce Administration</b></p><br><br><ul><li>Provide day-to-day administration of Salesforce environments</li><li>Design, configure, and support declarative Salesforce solutions including Flows, Approval Processes, Validation Rules, Record Types, Custom Objects, Page Layouts, Reports, Dashboards, and Permission Models.</li><li>Manage data integrity, governance, system adoption, and platform compliance with established business and security standards.</li><li>Support integrations between Salesforce, ArrowSphere, Power BI, ERP, and other business applications.</li><li>Manage daily support cases and enhancement requests.</li><li>Coordinate issue triage and resolution activities.</li></ul><ul><li>Manage users, profiles, permission sets, role hierarchy, sharing rules, and application security.</li><li>Administer and support Salesforce Experience Cloud environments, including partner-facing experiences, security, user access, and adoption initiatives.</li><li>Support release planning, deployment validation, and production readiness activities across Salesforce and ArrowSphere platforms.</li></ul><br><p><b>Product Owner</b></p><br><br><ul><li>Serve as the functional subject matter expert for Salesforce, driving platform enhancements, partner onboarding capabilities, subscription lifecycle improvements, and operational process optimization.</li></ul><ul><li>Designs, maintains, and implements effective & efficient business processes utilizing their subject matter expertise in Arrows End to End business processes, systems and process improvement methodology. With the extended Business Team (Executive Sponsor, Managers & Super Users) ensure we deliver and sustain effective process consistency, excellence, and adoption to support Business strategies and goals. Promotes a process driven ethos and continuous improvement mindset</li><li>Works with other process team members to identify and optimize global linkage and alignment on changes and implementation of processes</li><li>Defines & monitors end-to-end process metrics to identify performance issues and resolution with business owners</li></ul><ul><li>Lead requirements gathering, business process design, prioritization, and stakeholder alignment activities to ensure delivery of scalable solutions that support business objectives and operational KPIs.</li></ul><ul><li>Perform business validation testing for releases and deployments.</li><li>Support UAT planning and execution.</li></ul><br><br><p><b>What We're Looking For</b></p><br><br><ul><li>Requires in-depth knowledge and experience of Product Ownership (Agile/Scrum & ECS business processes and applications)</li></ul><ul><li>Requires advanced knowledge and experience in Salesforce Administration</li><li>Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.</li><li>Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.</li><li>Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.</li><li>Must be able to handle all technical support inquiries for Salesforce and adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors</li><li>Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.</li></ul><ul><li>Proficiency with Salesforce automation capabilities, including Flow Builder, approval processes, and declarative automation best practices.</li><li>Strong Salesforce configuration and administration experience required. Working knowledge of Apex, Visualforce, Lightning components, and custom development methodologies is preferred.</li><li>Must be extremely proficient in SFDC data modeling for reports and dashboards.</li><li>Interact directly with partners, managers, and users as necessary to analyze user story objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instance (includes being proficient in detailed user story requirements gathering, documentation/write-ups, acceptance criteria, goals, and assumptions).</li><li>Acts as a resource for colleagues with less experience</li></ul><ul><li>Demonstrated expertise in Salesforce administration, data modeling, automation, security, and platform configuration, with experience partnering with developers, architects, integration specialists, and business stakeholders to deliver enterprise-scale solutions.</li></ul><ul><li>5+ years experience supporting Salesforce platforms.</li><li>3+ years experience functioning as Product Owner, Business Analyst, or Business Process Manager.</li><li>Strong requirements gathering and documentation skills.</li><li>Experience supporting platform integrations.</li></ul><br><p><b>The Skills That Will Help You Succeed Even More:</b> </p><br><br><br><ul><li>Salesforce ADM-201 Certification + Experience</li><li>Salesforce Business Analyst Certification + Experience</li><li>Salesforce Service Cloud Certification + Experience</li><li>Salesforce Experience Cloud Certification + Experience</li><li>Salesforce AI Associate</li><li>Salesforce Agentforce Specialist</li><li>Salesforce Platform App Builder Certification.</li><li>Certified Scrum Product Owner (CSPO).</li><li>JIRA knowledge and Experience</li><li>Experience with integration of Marketing data and systems like Eloqua, ZoomInfo, LinkedIn Sales Navigator</li><li>Proficient in Office 365 applications (Excel, Word, PowerPoint, Outlook, Teams)</li><li>Visio (or similar diagramming tool) experience a plus</li><li>Internal ECS application experience including mWs, Oracle Ascent EBS (ERP), PowerBI, ArrowSphere Marketplace & MyBusiness</li><li>Experience with Scrum Agile</li><li>Proficient in JIRA to write user stories, bugs, requirements, acceptance criteria<ul><li>User Stories</li><li>Acceptance Criteria</li><li>Process Flows</li><li>Functional Requirements</li></ul></li></ul><ul><li>Excellent stakeholder management and communication skills.</li></ul><ul><li>Ability to independently manage competing priorities and initiatives.</li></ul><br><br><p><b>Experience / Education</b></p><br><br><p>Typically requires 5-7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience. Product Owner certifications a plus.</p><br><br><br><p><b>Work Arrangement</b></p><br><br><p>Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.</p><br><br><p><b>What's In It For You</b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. </p><br><br><ul><li><span>Medical, Dental, Vision Insurance </span></li><li><span>401k, With Matching Contributions </span></li><li><span>Short-Term/Long-Term Disability Insurance </span></li><li><span>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options </span></li><li><span>Paid Time Off (including sick, holiday, vacation, etc.) </span></li><li><span>Tuition Reimbursement </span></li><li><span>Growth Opportunities </span></li><li><span>And more! </span></li></ul><br><p><b>About Arrow</b></p><br><br><p>We believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.</p><br><br><p><b>Life at Arrow</b></p><br><br><p>At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$87,900.00 - $120,120.00<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-CO-Colorado (Remote Employees)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Business Support<br><b>EEO Statement:</b><p>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. <span><u>(Arrow EEO/AAP policy)</u></span></p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>
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<p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration</p><br><p>Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><br><p><strong>Organizational Context and Scope</strong></p><br><p>Under the overall supervision of the Chief of Mission in Tunisia and the direct supervision of the National RMO, and in close coordination with the Finance Officer and Resources Management Unit, Project Management, relevant units at the Regional Office, Headquarters and administrative centres, the Senior Finance Associate will provide senior-level finance support to the Tunisia Country Office. <br>The incumbent will support the IOM Tunisia Finance Unit, with responsibility for strengthening financial oversight, budget monitoring, donor financial reporting, documentation quality, and compliance with applicable IOM requirements. The role will support early identification and resolution of compliance gaps and reduce the risk of ineligible expenditure, reporting discrepancies, audit observations, and financial exposure to the Mission. </p><br><br> </div>
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<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building competitive-programming problems and their automatic graders (test cases + checkers) used to train advanced AI coding models.<br> You'll create problems, write both correct and deliberately-wrong solutions, and design the tough test cases that catch subtly-broken code.<br> Your work is what makes the training signal trustworthy.<br> To apply, share: your competitive-programming handle(s) + current/peak rating, any problem-setting experience, and IOI/ICPC/olympiad history.<br> What you'll do Write original algorithmic problems — clear statement, sound constraints, an intended solution; Write correct solutions in C++ and Python; Write realistic wrong solutions (common mistakes) to test against; Build and harden test cases: generators, edge cases, stress and "hacking" tests; Write checkers/interactors (testlib) for problems with more than one valid answer; Confirm the quality bar: correct solutions pass, wrong ones fail, within time limits.<br> What we look for Strong competitive programming background, shown by a public profile — a Codeforces rating (see levels below), OR an IOI / ICPC / national-olympiad record; Fluent contest C++ (STL, complexity); comfortable writing Python; Can explain why a solution is wrong and build an input that breaks it; Strong written English (C1+).<br> Levels (by Codeforces rating, or equivalent olympiad achievement): Associate — 1700–2100 (Expert / Candidate Master): easier problems; Expert — 2200–2600 (Master / Grandmaster): harder problems Senior / Reviewer — 2600+ (Int'l Grandmaster) or IOI/ICPC medalist: hardest problems + quality review.<br> Nice to have IOI / ICPC alumni and top competitive programmers especially encouraged to apply; Experience setting or testing problems for real contests (Codeforces rounds, ICPC, national olympiads, online judges); Testlib experience (checkers, validators, generators); Experience creating data for LLM code benchmarks or similar RL / evaluation datasets.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation Paid per accepted task.<br> Your rate depends on the qualification tier you reach and how efficiently you complete tasks — up to the equivalent of $90/hr .<br> Because payment is per task, a faster pace raises your effective hourly rate.<br></span> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.<br><br><p><b>About the role</b> </p><br><br><p><span>Provide leadership and management for the Kitchen Department by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the department, division and Hotel.</span></p><br><br><br><p><b>What you will do</b></p><br><br><br><ul><li><p><span>Lead</span> <span>and</span> <span>inspire</span> <span>the</span> <span>Culinary</span> <span>team</span> <span>through</span> <span>strategic</span> <span>workforce</span> <span>planning,</span> <span>coaching,</span> <span>performance</span> <span>management,</span> <span>and</span> <span>talent</span> <span>development</span> <span>to</span> <span>foster</span> <span>a</span> <span>culture</span> <span>of</span> <span>excellence</span> <span>and</span> <span>accountability.</span></p><br><br></li><li><p><span>Drive</span> <span>culinary</span> <span>innovation</span> <span>by</span> <span>designing,</span> <span>developing,</span> <span>and</span> <span>optimizing</span> <span>menus</span> <span>that</span> <span>balance</span> <span>guest</span> <span>satisfaction,</span> <span>market</span> <span>trends,</span> <span>operational</span> <span>efficiency,</span> <span>and</span> <span>profitability.</span></p><br><br></li><li><p><span>Champion</span> <span>financial</span> <span>performance</span> <span>by</span> <span>managing</span> <span>departmental</span> <span>budgets,</span> <span>P&L</span> <span>results,</span> <span>labor</span> <span>costs,</span> <span>food</span> <span>costs,</span> <span>purchasing</span> <span>strategies,</span> <span>and</span> <span>revenue-enhancement</span> <span>initiatives.</span></p><br><br></li><li><p><span>Ensure</span> <span>operational</span> <span>excellence</span> <span>by</span> <span>maintaining</span> <span>the</span> <span>highest</span> <span>standards</span> <span>of</span> <span>food</span> <span>quality,</span> <span>consistency,</span> <span>presentation,</span> <span>and</span> <span>guest</span> <span>experience</span> <span>across</span> <span>all</span> <span>culinary</span> <span>outlets.</span></p><br><br></li><li><p><span>Oversee</span> <span>compliance</span> <span>and</span> <span>food</span> <span>safety</span> <span>by</span> <span>implementing</span> <span>and</span> <span>enforcing</span> <span>HACCP</span> <span>standards,</span> <span>sanitation</span> <span>protocols,</span> <span>and</span> <span>all</span> <span>applicable</span> <span>regulatory</span> <span>requirements.</span></p><br><br></li><li><p><span>Collaborate</span> <span>strategically</span> <span>with</span> <span>Food</span> <span>&</span> <span>Beverage,</span> <span>Finance,</span> <span>Purchasing,</span> <span>Stewarding,</span> <span>and</span> <span>Human</span> <span>Resources</span> <span>leaders</span> <span>to</span> <span>support</span> <span>business</span> <span>objectives</span> <span>and</span> <span>operational</span> <span>success.</span></p><br><br></li><li><p><span>Optimize</span> <span>resource</span> <span>management</span> <span>through</span> <span>effective</span> <span>inventory</span> <span>controls,</span> <span>procurement</span> <span>practices,</span> <span>equipment</span> <span>planning,</span> <span>and</span> <span>cost-conscious</span> <span>operational</span> <span>decision-making.</span></p><br><br></li><li><p><span>Cultivate</span> <span>a</span> <span>high-performance</span> <span>culture</span> <span>by</span> <span>conducting</span> <span>evaluations,</span> <span>developing</span> <span>succession</span> <span>plans,</span> <span>recognizing</span> <span>achievements,</span> <span>and</span> <span>driving</span> <span>employee</span> <span>engagement</span> <span>initiatives.</span></p><br><br></li><li><p><span>Analyze</span> <span>and</span> <span>improve</span> <span>business</span> <span>results</span> <span>by</span> <span>reviewing</span> <span>operational</span> <span>metrics,</span> <span>guest</span> <span>satisfaction</span> <span>surveys,</span> <span>quality</span> <span>audits,</span> <span>and</span> <span>action</span> <span>plans</span> <span>to</span> <span>continuously</span> <span>elevate</span> <span>performance.</span></p><br><br></li><li><p><span>Act</span> <span>as</span> <span>the</span> <span>culinary</span> <span>ambassador</span> <span>of</span> <span>the</span> <span>hotel</span> <span>by</span> <span>fostering</span> <span>innovation,</span> <span>strengthening</span> <span>interdepartmental</span> <span>partnerships,</span> <span>and</span> <span>ensuring</span> <span>alignment</span> <span>with</span> <span>brand</span> <span>standards</span> <span>and</span> <span>organizational</span> <span>values.</span></p><br><br></li></ul><br><br><p><b>What you bring</b></p><br><br><br><p><b>Education :</b> College degree preferably specializing in hotel/restaurant management culinary arts, or equivalent experience is required.</p><br><br><br><p><b>Experience :</b> Five to seven years previous experience in multiple culinary/food & beverage department head positions.</p><br><br><br><p><b>Skills and Abilities: </b></p><br><br><ul><li><p>Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. </p><br><br></li><li><p>Working knowledge is generally learned on-the-job.</p><br><br></li><li><p>Requires ability to operate computer equipment and other food & beverage computer systems.</p><br><br></li><li><p>Requires the ability to operate and utilize culinary production equipment and tools.</p><br><br></li><li><p>Requires reading, writing and oral proficiency in the French and English languages.</p><br><br></li></ul><p><br><b>What we offer: </b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals<br> </p><br><br><p><b>Schedule & Hours:</b></p><br><br><p>full time</p><br><br><br><br><br><br><br> </div>
<p>Job Title: Goldstar Processing Support Agent - North America (Evening Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA(Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required.</li></ul><p>Growth & Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Evening Shift</p><ul><li>Gain international business exposure and cross-functional experience.</li><li>Develop valuable communication, problem-solving, and customer service skills in a global environment.</li><li>Enjoy your mornings free for personal commitments, errands, or appointments.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p>Equal Opportunity Employer</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</p><p>About Goldstar</p><p>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We re committed to helping shape a better, brighter future together #LI-SN1 #LI-Onsite</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Excellent English level in written and oral is essential.</li><li>Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>
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