We are growing! We are currently looking to hire an Operations & Community Lead in Tunisia where you will be based.
Who we are
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing
As an Operations & Community Lead, you manage a dedicated regional team, oversee the seamless execution of brand experience evaluations while developing a strong Evaluator community. Reporting to the Operations & Community Manager Europe, you play a key role in ensuring that teams, processes, and insights deliver measurable impact for our clients.
This role requires a mix of leadership, problem-solving, and operational execution, balancing efficiency with a strong people-first approach to ensure both team success and evaluator engagement.
KEY RESPONSIBILITIES
1- Lead & Empower a High-Performing Team
- Drive regional execution, ensuring timely and high-quality project delivery
- Manage and develop your regional team, fostering growth and empowerment
- Provide coaching, mentorship, and feedback, helping team members excel
- Ensure fair workload distribution and support continuous process improvements, at local, regional or global level
- Ensure Freelancer payroll accuracy and integrity
2- Build a Strong Evaluator Partnerships (Partnership)
- Ensure the right evaluator profiles are available for each assessment
- Monitor supply-demand balance to adjust recruitment & activation efforts
- Drive referral and recruitment campaigns to grow the Evaluator community, where we need it
- Develop strategies to engage, retain, and motivate evaluators, fostering long-term relationships
- Ensure Evaluator payroll accuracy and integrity
3- Deliver Operational Excellence (Impact)
- Ensure the delivery of Customer Experience Evaluations on time and at the highest quality, to the Quality and Data Science teams
- Oversee project planning, execution
- Handle real-time troubleshooting, solve bottlenecks and challenges proactively
- Monitor completion rates, quality metrics, and operational KPIs
4- Drive Efficiency & Simplicity (Simplicity)
- Track and analyse key operational metrics, ensuring data-driven decision-making
- Identify trends, report insights, and drive continuous process improvements
- Work cross-functionally with Customer Success, Growth, and Data teams to simplify and streamline workflows
5- Act as a Regional Leader & Problem-Solver
- Serve as the primary escalation point for project-related and Evaluator-related challenges
- Identify regional trends and operational challenges, implementing scalable solutions
- Ensure alignment between project execution, evaluator engagement, and team operations