Electromechanical Engineer Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>1. Technical enablement &amp; expertise</p><ul><li>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users.</li><li>Provide technical guidance and support to community members on solution design, architecture, and troubleshooting.</li><li>Support business users in translating their needs into scalable and robust technical solutions.</li><li>Beware of existing citizen dev solutions and business needs.</li><li>Proactively help in transferring solutions to areas where it makes sense.</li><li>Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards.</li><li>Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content.</li><li>Continuously identify and introduce new technologies and approaches that can scale across the company.</li><li>Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</li></ul><p>2. Community building, change &amp; adoption</p><ul><li>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community.</li><li>Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups.</li><li>Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources.</li><li>Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners.</li><li>Collect user feedback and translate it into actionable improvements for tools, processes, and training.</li><li>Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement.</li><li>Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</li></ul><p>3. Collaboration between business, IT &amp; AI</p><ul><li>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users.</li><li>Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</li><li>Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</li><li>Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat).</li><li>Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</li><li>Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor, ), APIs and relational/non-relational databases is a plus.</li><li>Experience working with business users and translating their needs into technical solutions.</li><li>Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</li><li>Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</li><li>Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</li><li>Motivation for change management, digital adoption, internal communications, or community building.</li><li>Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</li><li>Experience with workflow and data automation tools (e.g. KNIME).</li><li>Experience in scaling solutions and driving automation/AI programs at scale.</li><li>Experience with design thinking, user journey mapping, or internal communication strategy.</li><li>Knowledge about governance topics (responsible AI, data ethics, GDPR).</li><li>Certifications in Microsoft Power Platform or AI/Automation tools.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Solution Representative - English/Arabic<br><p><b>Description -</b></p><br><br><p>Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise.</p><br><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr</p><br><br><br><p><b>What can we do together?</b></p><br><br><p>At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.</p><br><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.</p><br><br><p>• Fluency in English and in Arabic.<br><b>Knowledge &amp; Skills</b><br>• Active Directory<br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science<br>• Desktop Support<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Azure<br>• Microsoft Office 365<br>• Microsoft Windows 10<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br>• Windows Servers<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>#LI-POST</b></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Solution Representative - French/English<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p><span>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more </span><span>http://www.hp.com</span>/</p><br><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>•<span>Typically has 2-3 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.</span><br>•Fluency in French and in English.</p><br><br><br><p><span><b>Knowledge &amp; Skills</b><br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</span></p><br><br><p><span>• Print devices knowledge and expertise<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• ServiceNow<br>• Technical Support</span></p><br><br><p><br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>RemoFirst is transforming the way businesses hire and manage global teams.<br> Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management.<br> We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups.<br> We are a small but strong team of 200+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.<br> We’re hiring a Product Operations Manager to drive clarity, speed, and excellence across our product organization.<br> You’ll act as the connective tissue between Product, Engineering, and cross-functional teams (Sales, Customer Success, Finance, Compliance, Legal).<br> Your mission is to create leverage for the product team —through structured processes, actionable data, and proactive communication.<br> You’ll ensure the right systems, insights, and documentation are in place to help the product scale efficiently and autonomously.<br> Key Responsibilities Data &amp; Insights: Build and maintain dashboards (e.<br>g., Quicksight, SQL, Excel) to help PMs and leadership make evidence-based decisions.<br> Define key product health metrics (adoption, retention, support load) and drive consistent reporting.<br> Partner with engineering and data teams to improve data accessibility and trust Cross-Functional Alignment: Translate between product, engineering, and go-to-market teams to ensure smooth collaboration.<br> Drive alignment with Support, Compliance, Legal, Finance Launch Readiness &amp; Coordination: Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms, and Sales.<br> Build and run launch checklists, retrospectives, and release health reviews.<br> Manage change communication and ensure downstream teams have what they need to deliver.<br> Process Design &amp; Continuous Improvement: Identify inefficiencies and standardize product team workflows (planning, documentation, reviews).<br> Build repeatable systems for roadmap visibility, KPI tracking, and feedback cycles.<br> Startup environment: RemoFirst is an early-stage startup.<br> You have a voice that can influence, and grow rapidly.<br> An opportunity to build a tech unicorn.<br> Growth opportunity: This is a chance to join an AI-forward company driving innovation through artificial intelligence.<br> As Senior Product Operations Manager you're ensuring that the product owners, designers and engineers, have everything they need to succeed.<br> Direct impact: Your work will be at the center of how we grow revenue, support customers, and differentiate in the market.<br> Autonomy and Accountability: We value autonomy and accountability — there’s no bureaucracy or lengthy approval process.<br> We prioritize speed and results to keep moving forward effectively.<br> Work for a Market Leader: Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.<br> Leadership visibility: Reporting into the Senior Global Operations Manager which means your projects will be strategic and business-critical.<br> Compensation and perks are great: Competitive compensation.<br> 100% remote work.<br> Culture: You will get to work with some of the best colleagues coming from top tech companies.<br> We lead with respect, kindness, and the right to fail.<br> We value hard yet smart work.<br> Diversity and inclusion are part of our DNA.<br> As we grow and evolve, we welcome your input to help us define our culture further.<br> 2-5 years of experience in Product Operations, Product Management, or BizOps in a tech environment.<br> Strong data skills (SQL or equivalent proficiency).<br> Excellent communication skills; proven ability to work cross-functionally and influence without authority.<br> Strong system-thinking mindset —you thrive on solving organizational friction through process and tools.<br> Ability to work autonomously in a distributed environment; self-starter who can own projects end-to-end.<br> What You'll Need Prior experience supporting a global or multi-country product launch environment .<br> Experience aligning operations across Product, Customer Success, and Finance .<br> Proficiency in English is a must.<br> Communication skills: Strong project management and stakeholder coordination abilities.<br> You’ll often need to influence rather than instruct, showing empathy, understanding, and the ability to get things done without direct authority.<br> Planning and Organisation: You’ll be running multiple initiatives in parallel, so exceptional organisational skills and excitement for a dynamic workload are key.<br> Problem Identification: You’ll be expected to examine complex business situations, detect underlying issues, and investigate solutions systematically to improve or build efficient systems.<br> Analytical Thinking: As a critical thinker, you can interpret and challenge data effectively—spotting patterns, identifying insights, and extracting meaningful conclusions that lead to action .<br> Product Mindset: You understand how empowered, agile product organisations operate and can apply that mindset to optimise internal processes.<br> Bias to Action: You take ownership, keep momentum high, and find ways to move projects forward with minimal support or supervision.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> French Print Technical support representative<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/</p><br><br><br><p><b>Job Summary</b></p><br><br><p><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively within Commercial Printing teams.</p><br><br><p>The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b></p><br><br><p><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b></p><br><br><p><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically, has more than 2 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br><b>Preferred Certifications</b><br>NA<br><b>Knowledge &amp; Skills</b><br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</p><br><br><p>• Pring devices knowledge and expertise<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>#LI-POST</b></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br>No<p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Italian Print Technical support representative<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/</p><br><br><br><p><b>Job Summary</b></p><br><br><p><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively within Printing Commercial teams.</p><br><br><br><p>The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b></p><br><br><p><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b></p><br><br><p><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 2 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br><b>Preferred Certifications</b><br>NA<br><b>Knowledge &amp; Skills</b></p><br><br><p>• Fluent in Italian with good English</p><br><br><p>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</p><br><br><p>• Printing knowledge<br>• Desktop Support<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br>• Windows Servers<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> CCC MPS VAS Technical Solutions Representative - Italian speaker<br><p><b>Description -</b></p><br><br><p><span>Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise</span><span>.</span></p><br><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p><span>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more </span><span>http://www.hp.com/fr</span></p><br><br><br><p><b>What can we do together?</b></p><br><br><p>At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.<br><b>Responsibilities</b></p><br><br><ul><li><p><span>Accurately</span> <span>log</span> <span>and</span> <span>track</span> <span>customer</span> <span>interactions</span> <span>and</span> <span>service</span> <span>requests</span> <span>within</span> <span>the</span> <span>appropriate</span> <span>service</span> <span>management</span> <span>systems.</span></p><br><br></li><li><p><span>Verify</span> <span>customer</span> <span>entitlement</span> <span>to</span> <span>support</span> <span>services</span> <span>and</span> <span>validate</span> <span>contract</span> <span>and</span> <span>warranty</span> <span>information.</span></p><br><br></li><li><p><span>Manage</span> <span>and</span> <span>coordinate</span> <span>all</span> <span>French</span> <span>Business</span> <span>First</span> <span>(BF)</span> <span>hardware</span> <span>service</span> <span>requests</span> <span>and</span> <span>customer</span> <span>inquiries</span> <span>received</span> <span>through</span> <span>multiple</span> <span>support</span> <span>channels.</span></p><br><br></li><li><p><span>Act</span> <span>as</span> <span>the</span> <span>primary</span> <span>point</span> <span>of</span> <span>contact</span> <span>for</span> <span>customers,</span> <span>managing</span> <span>expectations</span> <span>and</span> <span>ensuring</span> <span>a</span> <span>high</span> <span>level</span> <span>of</span> <span>customer</span> <span>satisfaction</span> <span>throughout</span> <span>the</span> <span>service</span> <span>lifecycle.</span></p><br><br></li><li><p><span>Identify</span> <span>customer</span> <span>issues,</span> <span>provide</span> <span>appropriate</span> <span>solutions,</span> <span>and</span> <span>perform</span> <span>re-entitlement</span> <span>and</span> <span>service</span> <span>clarification</span> <span>activities</span> <span>when</span> <span>required.</span></p><br><br></li><li><p><span>Contact</span> <span>customers</span> <span>to</span> <span>obtain</span> <span>any</span> <span>additional</span> <span>information</span> <span>necessary</span> <span>to</span> <span>facilitate</span> <span>service</span> <span>delivery.</span></p><br><br></li><li><p><span>Monitor</span> <span>service</span> <span>events</span> <span>through</span> <span>completion</span> <span>to</span> <span>ensure</span> <span>compliance</span> <span>with</span> <span>service</span> <span>level</span> <span>agreements</span> <span>and</span> <span>operational</span> <span>requirements.</span></p><br><br></li><li><p><span>Escalate</span> <span>complex</span> <span>or</span> <span>critical</span> <span>issues</span> <span>in</span> <span>a</span> <span>timely</span> <span>manner</span> <span>and</span> <span>coordinate</span> <span>resolution</span> <span>with</span> <span>appropriate</span> <span>internal</span> <span>teams.</span></p><br><br></li><li><p><span>Plan,</span> <span>coordinate,</span> <span>and</span> <span>dispatch</span> <span>HP</span> <span>technical</span> <span>resources</span> <span>to</span> <span>support</span> <span>customer</span> <span>service</span> <span>requirements.</span></p><br><br></li><li><p><span>Independently</span> <span>manage</span> <span>multiple</span> <span>customer</span> <span>cases</span> <span>simultaneously</span> <span>while</span> <span>adhering</span> <span>to</span> <span>established</span> <span>processes</span> <span>and</span> <span>service</span> <span>protocols.</span></p><br><br></li><li><p><span>Exercise</span> <span>sound</span> <span>judgment</span> <span>to</span> <span>address</span> <span>customer</span> <span>concerns</span> <span>and</span> <span>resolve</span> <span>issues</span> <span>efficiently</span> <span>while</span> <span>maintaining</span> <span>service</span> <span>quality</span> <span>standards.</span></p><br><br></li><li><p><span>Resolve</span> <span>moderately</span> <span>complex</span> <span>to</span> <span>complex</span> <span>hardware</span> <span>and</span> <span>software-related</span> <span>technical</span> <span>issues</span> <span>originating</span> <span>from</span> <span>customer</span> <span>contacts</span> <span>and</span> <span>proactive</span> <span>monitoring</span> <span>systems.</span></p><br><br></li><li><p><span>Respond</span> <span>to</span> <span>inquiries</span> <span>regarding</span> <span>products,</span> <span>services,</span> <span>technical</span> <span>specifications,</span> <span>repairs,</span> <span>upgrades,</span> <span>parts,</span> <span>and</span> <span>options</span> <span>for</span> <span>both</span> <span>current</span> <span>and</span> <span>legacy</span> <span>product</span> <span>portfolios,</span> <span>based</span> <span>on</span> <span>customer</span> <span>support</span> <span>entitlement.</span></p><br><br></li><li><p><span>Proactively</span> <span>identify</span> <span>opportunities</span> <span>to</span> <span>prevent</span> <span>recurring</span> <span>issues</span> <span>and</span> <span>improve</span> <span>customer</span> <span>outcomes.</span></p><br><br></li><li><p><span>Contribute</span> <span>to</span> <span>operational</span> <span>excellence</span> <span>by</span> <span>providing</span> <span>feedback</span> <span>and</span> <span>recommendations</span> <span>for</span> <span>process</span> <span>optimization</span> <span>and</span> <span>service</span> <span>quality</span> <span>improvements.</span></p><br><br></li><li><p><span>Participate</span> <span>in</span> <span>cross-functional</span> <span>initiatives</span> <span>and</span> <span>projects</span> <span>focused</span> <span>on</span> <span>enhancing</span> <span>operational</span> <span>efficiency</span> <span>and</span> <span>customer</span> <span>experience.</span></p><br><br></li><li><p><span>Support</span> <span>knowledge</span> <span>sharing</span> <span>and</span> <span>team</span> <span>development</span> <span>activities</span> <span>and</span> <span>may</span> <span>provide</span> <span>guidance</span> <span>or</span> <span>mentoring</span> <span>to</span> <span>less</span> <span>experienced</span> <span>team</span> <span>members.</span></p><br><br></li></ul><br><br><p><b>Key Deliverables</b></p><br><br><ul><li><p>Adhere consistently to established processes, procedures, and operational guidelines.</p><br><br></li><li><p>Maintain a strong focus on delivering an exceptional customer experience and achieving high customer satisfaction levels.</p><br><br></li><li><p>Ensure all inbound and outbound customer interactions are managed within agreed service level agreements (SLAs).</p><br><br></li><li><p>Resolve customer cases within defined turnaround times while maintaining service quality standards.</p><br><br></li><li><p>Ensure all cases are handled in accordance with quality requirements, policies, and operational procedures.</p><br><br></li><li><p>Achieve individual performance objectives and productivity targets.</p><br><br></li><li><p>Comply with company policies, procedures, and Standards of Business Conduct at all times.</p><br><br></li></ul><br><p><br><b><b>Education &amp; Experience</b> Recommended</b></p><br><br><ul><li><p>High school diploma or equivalent required.</p><br><br></li><li><p>3 to 5 years of professional experience, or an equivalent combination of relevant work experience and post-secondary education.</p><br><br></li><li><p>Experience supporting customers in technical environments and working with a range of relevant technologies.</p><br><br></li></ul><br><br><p><b>Additional Requirements</b></p><br><br><ul><li><p>Fluency in Italian and English or French.</p><br><br></li></ul><br><p><br><b>Knowledge &amp; Skills</b></p><br><br><ul><li><p>Excellent verbal and written communication skills in Italian and English; additional language skills are considered an asset.</p><br><br></li><li><p>Strong teamwork and collaboration skills with the ability to build effective working relationships.</p><br><br></li><li><p>Ability to perform effectively in a fast-paced environment and manage competing priorities.</p><br><br></li><li><p>Strong analytical thinking, problem-solving abilities, and interpersonal skills.</p><br><br></li><li><p>Demonstrated commitment to providing excellent customer service and customer-focused solutions.</p><br><br></li><li><p>Experience delivering support through phone, remote assistance, email, chat, or similar customer engagement channels.</p><br><br></li><li><p>Proficiency with common business and productivity software, including Microsoft Office and other relevant applications.</p><br><br></li><li><p>Recognized technical expertise across supported product portfolios, including A4 and A3 devices, Gemstone products, and DesignJet PL30 solutions.</p><br><br></li><li><p>Experience using Knowledge Management systems and leveraging technical documentation to support issue resolution.</p><br><br></li><li><p>Ability to work independently while following established processes and contributing to continuous improvement initiatives.</p><br><br></li></ul><br><p><b>#LI-POST</b></p><br><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<p>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently with the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator - the highest-ranking official of the UN Development System and Representative of the UN Secretary-General at country level - support countries in the achievement of their development priorities and the attainment of the SDG's. In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift-anchored in data, <strong>digital</strong>, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The Associate Data Specialist contributes to interacting with counterparts, officers and technical staff in relevant organizational units in data engineering, data science and other data specialists, data owners and subject matter experts for the development and implementation of the databases, data collection systems and data analytics that optimize statistical efficiency and quality. It also contributes to the interaction with external counterparts in the UN funds, programs and other UN specialized agencies, consultants, and other partners to collaborate and exchange information and best practices. The position is located in the United Nations Resident Coordination Office (RCO) in Tunis, Tunisia, under the direct supervision of the Head of the Resident Coordinator Office.</p><p>Responsibilities</p><p>Within delegated authority, the incumbent will be responsible of the following duties:</p><ol><li>Develop and implement databases, data collection systems, data analytics, and other analysis, reporting and quality control capabilities; identifies appropriate data sources for analytics projects; identifies new data analysis process-improvement opportunities and strategies that optimize statistical efficiency and quality.</li><li>Identify, analyze, and interpret trends or patterns, applying statistical methods to structured and unstructured sources of information and data to surface relevant features and variables.</li><li>Implement process-improvement mechanisms for data analytics tasks; acquires and cleans data from primary and secondary sources; maintains and quality-assures databases and data systems, including UN INFO and CF results data.</li><li>Develop reports, dashboards, and other tools to effectively summarize findings and convey information to management across the development, humanitarian and peace nexus, supporting RC/UNCT evidence-based decision-making.</li><li>Document requirements, background information and methodology and establish documentation practices and standards for other staff to follow.</li><li>Draft inputs for a wide range of documents/reports, briefings/debriefings, correspondence, etc.</li><li>Contribute to the development of processes and tools to monitor and analyze model performance and data accuracy.</li><li>Design internal process improvements: automating manual processes, optimizing data delivery, re-designing architecture for greater scalability</li><li>Implement solutions to data-related technical problems and data infrastructure updates.</li><li>Contribute to the preparation and organization of datasets to ensure data scientists and analysts have the necessary data for feature extraction. Perform routine data processing and quality checks to maintain data integrity.</li><li>Collaborate with data engineers and data scientists to improve data flows, data quality, etc.</li><li>Contribute to the creation of basic data visualization outputs to aid decision-making and communications of analysis outputs.</li><li>Contribute to project tasks, assist with data collection and initial analysis, and report unresolved issues to senior staff.</li><li>Contribute to the production of data products like reports or newsletters related to data analysis activities.</li><li>Conduct data collection, cleaning, and preliminary analysis, contributing to the identification of patterns and trends.</li><li>Compile and clarify data insights and develop supporting materials in preparation for stakeholder communications.</li><li>Keep abreast of current and emerging trends in data analytics best practices, technologies, and tools, and proposes their application to strengthen the RCO's analytical function.</li><li>Build staff and partner capacity on data analytics, including delivering trainings and workshops for UN personnel and national counterparts.</li><li>Support data preparation and preliminary analysis, verification, and pattern identification; contributes to routine reporting and administrative aspects of the work plan.</li><li>Contribute to the design and development of data science products, including through advanced analytical methods such as artificial intelligence, machine learning, predictive analytics, data and text mining, natural language processing, statistics, and related algorithms and computational approaches, to generate insights not otherwise detectable through standard analysis.</li><li>Serve as a resource person and informal mentor on data analytics within the RCO, promoting a data-driven culture and knowledge-sharing across results groups.</li><li>Performs other duties as assigned</li></ol><p>Competencies</p><p>PROFESSIONALISM: Working collaboratively, Strategic thinking, Analytical thinking, Knowledge and understanding of sustainable development theories, concepts and approaches. Ability to identify and develop sources for data collection. Ability to undertake research, analyze data, make recommendations and write draft reports on sustainable development issues. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>An advanced university degree (Master's degree or equivalent) in computer science, data science, analytics, statistics, applied mathematics, information management, data management, information systems, information science or a related quantitative field is required. A first-level university degree (Bachelor's degree or equivalent) in combination with qualifying experience may be accepted in lieu of the advanced university degree.</li><li>A minimum of two (2) years of progressively responsible experience in data analysis, statistics, monitoring and evaluation, research, data management, or a related field is required.</li><li>Experience in collecting, cleaning, validating, analyzing, and interpreting data from multiple sources to support evidence-based decision-making is required.</li><li>Experience using data analysis and visualization tools such as Power BI, Tableau, R, Python, SQL, or similar platforms is required.</li><li>Demonstrated experience in developing analytical products, dashboards, reports, or data visualizations for technical and non-technical audiences is required.</li><li>Experience conducting data quality assurance and applying data validation methodologies is required.</li><li>Demonstrated experience in developing and applying quantitative and statistical data modelling techniques, including forecasting, trend analysis, regression modelling, scenario analysis, and predictive analytics, to support strategic planning, SDG monitoring, programme performance assessment, and evidence-based policy and decision-making is required.</li><li>English and French are the working languages of the United Nations Secretariat. For this job opening, English and French and Arabic are required.</li></ul>