Jobs in Tunis

<p>This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.</p><p>We are looking for Territory Manager to join our team!</p><p>Responsibilities:</p><ul><li>Serves as a trusted advisor and expert to the Partner (e.g. Value Added Reseller (VAR), Distributor, SI, ISV, Managed Service Provider) on where to play within emerging trends in Partner's ecosystem in alignment with HPE business priorities.</li><li>Works with the Partner to create a mutually beneficial plan for the future.</li><li>Drives end- to- end HPE revenue, profitability, and pipeline by creating joint business plans and leading data-driven sales efforts with the Partner.</li><li>Articulates both HPE global and local business strategies to effectively "sell with," "sell to," and "sell through" the Partner, creating a scalable selling ecosystem.</li><li>Tailors solutions to influence the broader Partner ecosystem.</li><li>Develops thorough knowledge of partner priorities, industry trends, IT landscape, IT investment strategy, HPE priorities, and HPE Technology and communicates value of the portfolios and solutions to better differentiate HPE from competitors.</li><li>Demonstrates business and sales leadership by building mutually beneficial, executive-level relationships with one or many Partners to grow HPE market share.</li><li>Coordinates and executes HPE activities with the Partner, leveraging HPE specialists when needed, including sales cadence, education, marketing, executive briefings, proactive forecasting, business planning, and client engagements.</li><li>Drives HPE marketing strategy through the customer.</li><li>Drives account mapping process with the Partner and HPE Sales teams to align field sales.</li><li>Promotes increased value to HPE for pipeline and revenue/profit growth while leveraging the collective strength of the partner ecosystem.</li><li>Leads and implements HPE strategy, programs, and systems with and on behalf of the Partner to assure accelerated financial outcomes and build partner loyalty to HPE.</li><li>Influences Partner to drive increased number of sellers, Solution Architects, and other Partner resources to HPE portfolio.</li><li>Tailors selling solutions to fit the needs of the partner's customer profile including HPE products, services and technology alliances to achieve assigned quota.</li><li>May recruit and develop business relationships with new partners, working to increase partner commitment to HPE.</li><li>May spend time monitoring Partner sales floor to help develop pipeline.</li><li>Works to ensure that partners are aware of, and compliant with, HPE's SBC requirements for Partners, including applicable legal obligations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>University or Bachelor's degree preferred, or equivalent experience.</li><li>Typically 7+ of selling experience at end-user account or partner level.</li><li>Experience selling to partners in a complex environment.</li><li>Technology Acumen: Thorough awareness of current technology trends and related HPE strategy and ability to articulate same to Partner.</li><li>Sales Acumen: Able to influence the partner to take actions that create increased value to HPE. Effectively exercises selling skills such as identifying potential opportunities, utilizing appropriate sales platforms and resources, and formulating and proposing solutions with the goal of expanding HPE's business. Acts with a sense of urgency to build strong customer relationships and drive solutions for the partner.</li><li>Account Management: Thorough understanding of business and financial fundamentals to develop strategic plans with the partner that are aligned to customer and HPE strategies, creating increased business opportunities and value for HPE.</li><li>Partner Industry Acumen: Thorough understanding of Partner industry, trends, competitors, and the channel. Considered a subject matter expert for the Partner industry.</li><li>Partnering Acumen: Builds understanding of and relationships with partner and internal community among all types and levels of the business, integrating sales engagement efforts. Thorough understanding of the Partner's relationships and needs.</li><li>Negotiation and Conflict Management: Ability to achieve agreement within business contexts, and resolve issues so that every party is satisfied.</li><li>Sales Forecasting: Ability to look forward and anticipate partner needs, proactively forecasting sales quota and effectively bridging sales gaps.</li><li>Communication: Professional, clear, and effective verbal and written communication.</li><li>Time Management: Ability to prioritize and effectively meet deadlines.</li><li>Creativity and Entrepreneurship: Ability to innovate, think beyond proscribed solutions, and take proactive steps to advance HPE sales efforts.</li><li>Fluent French and English languages</li></ul>

<p>Key responsibilities : Order-to-Delivery Workflow Management : Inputting, reviewing, and approving orders in SAP. Conducting an initial availability check and confirming delivery times with the customer. Prepare the necessary delivery documents (batches, freight documents, export documents). Follow up on the creation of delivery notes and coordinate with Logistics/Transport. Resolve order issues (credit, reminders, export restrictions, etc.) in accordance with Sika s policies. Customer and Administrative Services &amp; Invoicing : Issue credit/debit memos in the event of a confirmed non-compliance. Check document consistency before issuing invoices. Help ensure the quality of customer data (by updating it regularly). Internal &amp; External Customer Support : Handle all order-related inquiries as the sales representative. Proactively communicate in the event of availability issues or delays Ensure effective coordination with Sales, Logistics, and Finance (Credit) Keep track of customer non-conformities in Salesforce and follow up on them. Business Contact Governance &amp; Master Data : Acts as the key point of contact for process and master data requests Cooperates with IT/IS, Business to identify best practice Provides recommendations for process, data, and system improvement Monitors process standards and the quality of master data Application of QEHS Standards Actively participate in occupational safety and health (OSH) training, evacuation drills, and awareness campaigns. Follow emergency procedures. Contribute to the health and safety culture and to continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's/Master's degree in administrative management and commerce</p><p>At least 3 years of experience in a similar position</p><p>In line with Sika's values and principles</p>

<p>Manages and supervises the Operations Quality org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Operations Quality on segment level - Has the authority to stop production and/or shipment to reduce the risk of non-compliant processes/products - Requests Q-Task-Force to production facility in case of major quality problems to support with tools, methods and know-how - Acts as Product Safety Officer and is responsible for guarantee of products under security or regulatory status, for detailed tasks see VA 3163</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University degree Experience : Min 5 years in Quality Management Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization Conflict management Teamwork Interested? Apply now All jobs People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p>

<p>Ensure all guests receive the highest level of service and handle all guests request in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with the Four Seasons policies. What you will do Drive Talent Excellence by recruiting, onboarding, training, and developing a high-performing Housekeeping team, including third-party service providers. Manage Department Operations &amp; Costs by optimizing labor, supplies, and operational expenses while consistently delivering exceptional guest experiences and service standards. Lead Performance and Team Engagement through coaching, performance management, regular feedback, staff meetings, and fostering a positive, motivated workplace culture. Ensure Exceptional Quality Standards by overseeing inspections of guestrooms, public areas,and back-of-house spaces to maintain luxury-level cleanliness and presentation. Drive Operational Efficiency and Asset Management by maintaining inventories, safeguarding equipment, and implementing preventive maintenance and cleaning programs to maximize asset lifespan. Partner Across Departments to deliver seamless support, respond to operational needs, and enhance overall guest satisfaction through strong cross-functional collaboration. Oversee Housekeeping Administration &amp; Compliance by maintaining accurate records, payroll documentation, operational reports, and ensuring adherence to company policies, safety standards, and procedures. Shape Strategic Department Success by developing budgets, managing capital improvement plans, supporting business objectives, and leading the department through change, emergencies, and special projects.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred. Minimum 5 years of progressive Housekeeping leadership experience in a luxury hotel, resort, or upscale hospitality environment. Proven experience managing large teams, budgets, inventory, and service quality standards. Excellent English communication skills, both written and verbal, with the ability to build strong relationships across departments and lead diverse teams. Strong commitment to maintaining luxury hospitality standards, conducting inspections, and delivering exceptional guest experiences. Ability to control labor costs, operating expenses, and departmental budgets</p>

<p>Context &amp; Environment</p><p>Tunisian regulations and TotalEnergies company rules on the transport of dangerous goods. Degraded economic context, low margins for distributors. Plan to renew tanks for compliance.</p><p>Activities</p><p>Transport Management System:</p><ul><li>Implementation and maintenance of the Transport Management System (SMT).</li><li>Steering of Group SMT audits (preparation, coordination with intervening functions).</li><li>Ensure interim for the Transport Manager within the scope of delegations assigned to him.</li><li>Participates in the monthly AF Transport meeting.</li><li>Leads transport reviews and ensures compliance with the schedule.</li><li>Leads operational reviews with transporters and ensures the implementation and progress of action plans.</li><li>Communicates and disseminates monthly transport KPI performance.</li><li>Ensure daily monitoring and updating of transport action plans.</li><li>Participate in the update of transport procedures.</li><li>Keep the transport emergency plan up to date.</li><li>Monitor regulatory transport watch.</li><li>Monitor driver feedback in a central file, communicate actions related to this feedback to the concerned parties and follow up on the related PAC.</li><li>Analysis and evaluation of risks inherent in transport activities and development of the risk register.</li><li>Keep the transport risk register up to date (population and update) and update critical transport tasks.</li><li>Reporting of events via the Progress Card tool.</li><li>Entry of transport accidents/incidents on the One Synergie tool.</li><li>Participation in accident/incident investigations and ADCs.</li><li>Share transport REX and awareness campaigns with transporters.</li><li>Planning and conducting transport emergency exercises with transporters and intervening functions.</li><li>(Lubricants, Bulk LPG, and Fuel activity).</li><li>Monthly RMS calculation.</li><li>Apply instructions relating to the operation of the product quality management system within the scope of activity.</li></ul><p>Audits/inspections and unannounced checks:</p><ul><li>Preparation and participation in One Maestro audits.</li><li>Manage transporter inspections according to a schedule approved by the company (ICT).</li><li>Follow up on action plans resulting from inspections (ICT).</li><li>Conduct unannounced checks on the road and at unloading sites.</li></ul><p>Training:</p><ul><li>Ensure PATROM training for drivers.</li><li>Manage the annual driver training plan according to SMT requirements &amp; local regulations.</li><li>Management of the driver and their authorizations database on the Track&amp;Trace platform.</li><li>Monitor driver evaluations by transporter driving instructors.</li><li>Organize regular awareness sessions on safety-related topics to inform drivers of best practices to adopt.</li></ul><p>HSEQ:</p><ul><li>Comply with HSEQ rules and current regulatory standards, particularly regarding road safety and the transport of dangerous goods.</li><li>Promote a safety culture among drivers.</li><li>Monitoring of incidents and accidents to draw lessons and improve safety practices.</li><li>Participate in the drafting of Transport REX.</li><li>Challenge drivers to provide feedback on incidents and near-misses to continuously improve HSE practices.</li></ul><p><strong>Desired Candidate Profile</strong></p>Experience in logistics and/or HSEQ fields. Excellent command of Microsoft Office tools. Good knowledge of management and steering indicators. Good knowledge of Safety, Quality &amp; Environment management systems. Listening and communication skills. Organization and rigor. Stress resistance. Good interpersonal skills, sensitivity to internal and external customers, adaptability.

<p><br></p><p><b>What you will do:</b></p><ul><li>Provide technical support via email and chat in a professional and efficient manner;</li><li>Troubleshoot product issues and guide customers through solutions step-by-step;</li><li>Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration;</li><li>Ask the right questions to understand and diagnose the problem;</li><li>Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;</li><li>Document customer interactions and troubleshooting steps clearly;</li><li>Escalate complex or unresolved technical issues when necessary;</li><li>Provide a positive, patient, and professional customer experience;</li><li>Manage multiple conversations efficiently while maintaining accuracy and quality.</li></ul><p>What you need to succeed in this role:</p><ul><li>Excellent English communication skills (at least C1 for both spoken and written);</li><li>At least 1 year of experience in technical customer support role;</li><li>Previous video support experience would be plus;</li><li>Tech-savvy mindset;</li><li>Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;</li><li>Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;</li><li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</li></ul><p>Benefits:</p><ul><li>Flexible schedule: 2 days off and 5 working shifts from Sunday to Saturday , covering one of the following shifts: 6AM 2PM or 4 8AM 4PM (EDT);</li><li>Opportunity to cooperate fully remotely;</li><li>Inclusive international environment;</li><li>Compensation in USD;</li><li>Balance between project workload and personal time;</li><li>Responsive leadership interested in your development;</li><li>Greenhouse conditions for self-development;</li><li>A culture built on trust, with no time-tracking requirements.</li></ul><p>So if you're a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent English communication skills (at least C1 for both spoken and written);</p><p>At least 1 year of experience in technical customer support role;</p><p>Previous video support experience would be plus;</p><p>Tech-savvy mindset;</p><p>Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;</p><p>Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;</p><p>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).</p>

<p>Accomplishes specific tasks within the Assembly area, (e.g. representative not full list)</p><p>Performs all checks as defined in the Quality control plan and records the required data</p><p>Identifies non-conforming products with "red card" process</p><p>Distributes and collects PDEK or other control charts</p><p>Gives feedback to line and to WPA for all non-conformities found on the assembly line (e.g. electrical test, clip test, inspection points, care points, etc.) by using the stop at first defect process</p><p>Inspects 5S / housekeeping application within the area of responsibility</p><p>Identifies areas of product risk e.g. material on the floor, terminals damaged, bent within holders, stands, mixed components, etc.</p><p>Checks that operators are qualified to work on the station in line with the skills matrix</p><p>Checks adherence to OK to Start procedure at the start of each shift</p><p>Performs check of error proofing conformity within the assembly area (e.g. good/bad sample test release, poka- yoke, jigs, etc.)</p><p>Verifies that assembly aid tools are available and used in proper condition (e.g. convolute and corrugated tube aids, pvc tube aids, etc.)</p><p>Validates the completion of the packing process and conformity according to work instructions</p><p>Ensures that in-line and off-line reworks are performed by qualified operators with released tools and respecting rework procedures</p><p>Inspects if documentation in workstation according to control plan and internal standards is followed</p><p>Audits final harness inspection in accordance with the QM plan and or additional care points</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications and Experience</strong></p><ul><li>Level of Education : Bac with 1 year of experience</li><li>Language : French &amp; English</li><li>IT: Microsoft Office</li><li>Social competences: Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; result-orientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li><li>Professional competences: Knowledge of Quality Tools &amp; Audit</li></ul>

<p>Executes the inspection of receipt and shipment in accordance with the relevant working procedures/instructions and the specific requirements of the customers - Performs, collects, and archives incoming inspection results - Executes sorting activities required before dispatch to production (sorting and/or Firewall) to protect Leoni processes and ensure appropriate follow-up of Quality Costs - Ensures that the components required for production are approved (PSW / PPAP) before being sent to the warehouse - Executes store audits to ensure compliance with storage conditions - Performs required component measurements for raised issues - Is accountable for performing the necessary tests for expired components - Is authorized to stop production and/or dispatch to mitigate the risk of non-conforming processes/products</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education : University degree<br>Branch Of Study: all branchs<br>Experience: 1 year of experience<br>Quality<br>Social competences: Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork<br>Professional competences: Adult Learning Theory/Blended Learning/ELearning Concepts/Skills and Competency Modeling/Training Management /Leadership Development Programs</p>

<p>Ensures that board design orders are completed in line with defined deadlines - Creates or modifies board designs according to the defined requirements - Analyses and implements internal and customer change documentation in line with change management process requirements - Ensures the implementation of released standards and best practices for board designs - Ensures that board designs meet the ergonomic requirements - Ensures the compilation and maintenance of the bill of materials for assembly boards - Identifies optimizations/proposals for improvements of assembly board designs - Supports the resolution of queries raised by Production Preparation department during the manufacture of 1st off designs - Supports the release and validation process of the design and final board</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree</li><li>Field of Study: Technical/Scientific</li><li>Experience: 2 year of experience are appreciated</li><li>Language : French &amp; English</li><li>IT: Microsoft Office</li><li>Social competences: Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork</li><li>Pofessional Skills: Workstation Design / Engineering Optimization / Engineering Standards and Procedures / Ergonomics / Engineering Principles / Equipment Validation</li></ul>

<p>Company Description LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world .</p><p>Job Description - Implements LEONI Operating System in Production Facility - Performs activities in order to establish parameters for production equipment during product changes and new introduction - Performs activities in order to establish and document local work instructions regarding the machine operating method - Coaches and trains Production Maintenance team regarding Equipment Maintenance - Supports Production Maintenance team to solve critical and-or rare problems with equipment and manages unplanned downtime and Lessons Learned to improve downtime on country level - Coordinates and performs activities for the order and commissioning of production equipment in close relations with other departments - Drives improvement initiatives regarding setup time, scrap, rework etc. - Gives input for maintenance plan creation - Manages equipment including receiving, installation guideline/WI, lead/coordination equipment release, Finished Goods booking in system and tracking - Defines the spare parts stock level for all equipment and applicators</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience Level of Education : University Degree with 3 years of experience or BTP with 10 years Field of Study: Technical/Scientific Language : French &amp; English IT: Microsoft Office Social competences: Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork Pofessional Skills: Customer Specific Requirements/Solution Delivery Methodology/ Process Capability/ Problem Solving Techniques /Performance Measurement /Diagnostics</p>

<p><span style="font-size: 11px;">Job Description - Manages and supervises the Segment org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</span></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Level of Education: University Degree</li><li>Branch Of Study: Technical (Mechanical, Electrical, etc.) / Industrial Engineering / Quality / Supply Chain / Management etc</li><li>Experience: Min 5 years in wiring industry , Leadership experience is highly valued</li><li>Language: French, English</li><li>Social competences: Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li><li>Professional competences: Effective meeting facilitation / Continuous performance improvement / Strategic and operational planning / Lean manufacturing methodologies / Process optimization / KPI tracking and analysis / 5S and Kaizen implementation / Efficiency-driven mindset</li></ul>

<p>Performs the activities within the Raw Material, Pagoda and Finished Goods warehouse depending on the defined area of responsibility as for unloading, booking, scanning, storing, picking, labelling, sequencing, loading, etc.</p><p>Inspects incoming goods in terms of quality and quantity and packaging damages</p><p>Books goods receipts and goods issues in the ERP system</p><p>Forwards goods shipments to employees or departments</p><p>Stores the goods according to the released standards and storage conditions</p><p>Picks goods for the internal production area or for goods delivery to the customer delivery to the production area or to the customer</p><p>Performs shipment and picking list preparation and closure in the ERP system</p><p>Prepares the shipping documents for the goods deliveries to the customer or the picking list for the internal plant transports</p><p>Respects the customer-specific packaging regulations</p><p>Declares the shipment for finished goods to the forwarder</p><p>Prepares the delivery notes for the goods deliveries to the customer and internal plant traffic</p><p>Manages and ensures the operational readiness of the technical equipment used in the material handling</p><p>Ensures the accuracy of stocks and stock transfers</p><p>Performs cycle count and stocktake according to the plan</p><p>Ensures the proper storage conditions</p><p>Reports procurement requirements for packaging materials and is responsible for processing incoming and outgoing packaging</p><p>Ensures the customer packaging cleanliness</p><p>Supports the non-returnable packaging collection and disposal</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Level of education: Min BAC</li><li>IT : Microsoft Office</li><li>Language : French</li><li>Basic Skills: Communication, Social &amp; intercultural sensitivity, Change management, Target &amp; result orientation, Motivation &amp; resilience, Self-organization, Conflict management, Teamwork</li></ul>

<p>Ensures functionality of the maintenance process for production equipment - Ensures technical availability of production equipment - Makes improvement suggestions for the maintenance process and production equipment/facility equipment - Monitors correctness and adherence to the maintenance plan of the equipment or tools and takes necessary actions - Supports LEONI Total Productive maintenance implementation (e.g. conducts preventive, predictive and unplanned maintenance for production equipment) - Supports the creation of the spare part list required for planned maintenance of production equipment/facility equipment and the optimization of stock of spare parts which must be available for maintenance - Evaluates repair reports and makes recommendation for necessary actions in order to reduce the unplanned maintenance activities - Monitors the performance of maintenance activities on the production equipment/facility equipment/tools and takes necessary actions - Ensures installation and movement of equipment and re-qualification of equipment and tools - Ensures maintenance for utilities, cooling, heating, electricity, water, compressed air, steam, lighting etc. internal or by external suppliers, according to requirements (standards) - Ensures maintenance of firefighting and fire prevention equipment - Ensures maintenance of security camera systems - Ensures the functionality of machine and system software and debugging from the respective area (in close relation with IT department if applicable) - Works closely with production in order to reduce production equipment/facility equipment/tools downtime and spare parts costs</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum education level: BTS (Industrial Maintenance, Mechanical, or equivalent).<br>Desired experience in an industrial environment (ideally in a production setting).<br>Strong knowledge in mechanics, electrical engineering, pneumatics, and automation.<br>Analytical mindset, thoroughness, and ability to prioritize.<br>Team player with initiative and a proactive attitude.</p>

<p>Supports the development of new production equipment and processes, provides training and technical support to production in coordination with Country and Production Management teams. Supports and applies planning, standardization and realization of Production Engineering activities (Change management, Equipment planning, creation and release of master data, method of manufacture, etc.). Ensures the implementation of the production concept and integration of new processes in plant in collaboration with Production Concept Team on country level. Supports the definition and implementation of processes and material flows within the Assembly area line setup. Ensures the creation and maintenance of manufacturing master data including but not limited to Material Requirements Planning (MRP), production drawings, bill of material, Manufacturing Execution Systems (MES) data, board designs, Failure Mode and Effects Analysis FMEA, etc. Creates, modifies and maintains all master data and documentation related to methods of manufacture (work instructions, visual aids, etc.) and ensures machine and operator instructions are present and up to date. Evaluates and manages the implementation of new products and technical changes according to the process description Change Management according CP 2.2.2. Ensures the validation and release of production equipment including but not limited to new material combinations, new tooling, lay-up boards, module boards, jigs, test tables, boards and work place or station layouts &amp; documents etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree</li><li>Field of Study: Technical/Scientific</li><li>Experience: 1 year of experience is appreciated</li><li>Language : French &amp; English</li><li>IT: Microsoft Office</li><li>Social competences: Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork</li><li>Pofessional Skills: Continuous Flow Production, Engineering Optimization, Engineering Principles, Engineering Standards and Procedures, Ergonomics ,Production Engineering, Industrial Engineering, Manufacturing Processes, Project Change Management, Lessons learned</li></ul>

<p>Provide leadership and management for the Kitchen Department by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the department, division and Hotel.</p><p>What you will do</p><ul><li>Lead and inspire the Culinary team through strategic workforce planning, coaching, performance management, and talent development to foster a culture of excellence and accountability.</li><li>Drive culinary innovation by designing, developing, and optimizing menus that balance guest satisfaction, market trends, operational efficiency, and profitability.</li><li>Champion financial performance by managing departmental budgets, P&amp;L results, labor costs, food costs, purchasing strategies, and revenue-enhancement initiatives.</li><li>Ensure operational excellence by maintaining the highest standards of food quality, consistency, presentation, and guest experience across all culinary outlets.</li><li>Oversee compliance and food safety by implementing and enforcing HACCP standards, sanitation protocols, and all applicable regulatory requirements.</li><li>Collaborate strategically with Food &amp; Beverage, Finance, Purchasing, Stewarding, and Human Resources leaders to support business objectives and operational success.</li><li>Optimize resource management through effective inventory controls, procurement practices, equipment planning, and cost-conscious operational decision-making.</li><li>Cultivate a high-performance culture by conducting evaluations, developing succession plans, recognizing achievements, and driving employee engagement initiatives.</li><li>Analyze and improve business results by reviewing operational metrics, guest satisfaction surveys, quality audits, and action plans to continuously elevate performance.</li><li>Act as the culinary ambassador of the hotel by fostering innovation, strengthening interdepartmental partnerships, and ensuring alignment with brand standards and organizational values.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education : College degree preferably specializing in hotel/restaurant management culinary arts, or equivalent experience is required.</p><p>Experience : Five to seven years previous experience in multiple culinary/food &amp; beverage department head positions.</p><p>Skills and Abilities:</p><ul><li>Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.</li><li>Requires ability to operate computer equipment and other food &amp; beverage computer systems.</li><li>Requires the ability to operate and utilize culinary production equipment and tools.</li><li>Requires reading, writing and oral proficiency in the French and English languages.</li></ul>

<p>About the role</p><p>-Further structure the Customer Support department, strengthen the monitoring and control of teams and ensure better quality of service on our two platforms.</p><p>Responsibilities:</p><p>- Ensure the monitoring and control of the activity of the CS teams.</p><p>- Supervise and support agents on a daily basis.</p><p>- Implement and deliver necessary training.</p><p>- Create, improve, and update various processes and procedures.</p><p>- Define and monitor KPIs and performance objectives.</p><p>- Monitor activity in real time and intervene as needed.</p><p>- Manage and track customer complaints and after-sales service.</p><p>- Monitor the quality of interactions with customers, particularly through reviewing recorded conversations and listening to recordings.</p><p>- Identify areas for improvement and implement the necessary actions to ensure high-quality service and work.</p><p>- Prepare and manage team schedules/leave requests.</p><p>- Prepare and share various reports related to Customer Support activity and performance.</p><p>Required profile</p><p>Experience:</p><p><br></p><p>- 3 to 5 years of experience in Customer Support/Customer Service.</p><p>- Experience in team management.</p><p>- Experience in a call center, delivery platform, e-commerce environment, or similar would be a significant asset.</p><p><br></p><p>Technical Skills:</p><p><br></p><p>- Strong understanding of KPI tracking and performance objectives.</p><p>- Proficiency in reporting and analysis tools.</p><p>- Ability to implement and monitor processes and procedures.</p><p>- Team scheduling and organization.</p><p>- Monitoring the quality of calls and interactions with customers.</p><p>- Ability to analyze complaints and identify root causes.</p><p>- Proficiency in Excel/Google Sheets.</p><p>- Excellent communication skills in French and English.</p><p><br></p><p>Soft Skills:</p><p><br></p><p>- Leadership and team management skills.</p><p>- Strong organizational skills and attention to detail.</p><p>- Analytical mindset and results-oriented.</p><p>- Excellent communication skills and ability to handle difficult situations.</p><p>- Responsiveness and ability to make quick decisions.</p><p>- Initiative and ability to suggest improvements.</p><p>- Customer-focused and service-oriented.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>RINA is currently recruiting for a Africa I&amp;M Commercial Management Director to join its office in Tunisia wi thin the Mediterranean and Africa Engineering Commercial Management Division. Mission The Area Market Director is responsible for driving the order intake in a designated geographical area and market. This role involves developing and executing market strategies, identifying business opportunities, and overseeing the performance of Business Development Managers (BDMs) within the area. The Area Market Director works closely with both regional and market-level leadership to align business objectives and ensure the achievement of growth targets. The individual will also play a key role in coordinating the execution of business development strategies across the team and across functions to maximize market share and business success.</p><p>Key Accountabilities</p><p>Order Intake and Market Growth:</p><ul><li>Develop and implement strategies to achieve order intake goals for the designated area and market.</li><li>Conduct in-depth market analysis to identify emerging business opportunities, competitive threats, and customer needs.</li><li>Collaborate with Market Executive Commercial Director or Market Commercial Vice President to align local strategies with broader market objectives.</li><li>Drive market expansion by identifying key customers, leveraging regional strengths, and expanding business relationships.</li></ul><p>Business Development Leadership:</p><ul><li>Manage and lead a team of Business Development Managers, providing them with the tools, guidance, and support necessary to succeed.</li><li>Provide direction and oversight to the team in terms of lead generation, sales, and customer relationship management.</li><li>Ensure BDMs are effectively targeting the right markets, customers, and opportunities to meet company objectives.</li><li>Set clear targets and performance metrics for the team, and track progress toward goals.</li></ul><p>Collaboration with Regional and Market Leaders:</p><ul><li>Report hierarchically to the Regional Executive Commercial Director or Regional Commercial Vice President and functionally to the Market Executive Commercial Director or Market Commercial Vice President.</li><li>Work closely with regional leadership to align strategic objectives and operational priorities for the area.</li><li>Maintain strong working relationships with senior leadership to provide input on regional and market strategies and help shape the overall business direction.</li></ul><p>Stakeholder and Client Relationship Management:</p><ul><li>Cultivate and maintain strong relationships with key clients, stakeholders, and partners within the area.</li><li>Collaborate with customers to understand their business needs and translate these into business opportunities.</li><li>Act as the main point of contact for key clients within the area, ensuring high levels of customer satisfaction and fostering long-term relationships.</li></ul><p>Market Intelligence and Reporting:</p><ul><li>Continuously monitor and evaluate market trends, industry developments, and competitor activities within the assigned area.</li><li>Provide regular reports to senior leadership on market conditions, potential business opportunities, and sales performance.</li><li>Present actionable insights and recommendations to leadership based on market research and performance data.</li></ul><p>Team Development and Performance Management:</p><ul><li>Foster a culture of continuous improvement within the business development team, encouraging professional development, training, and knowledge-sharing.</li><li>Conduct regular performance reviews with Business Development Managers, identifying areas for improvement and offering mentorship.</li><li>Develop and implement strategies to improve team effectiveness, performance, and engagement.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree in Business Administration Finance Management or Engineering General MBA/Post Graduate Degree</li><li>10+ years in a commercial or business development role, with experience in a senior leadership position.</li><li>Proven experience in managing and leading business development teams.</li><li>Strong background in market research, customer relationship management, and business growth strategy.</li><li>Experience with complex B2B sales cycles and high-value contracts.</li><li>Exposure to managing teams across regions or markets.</li><li>Solid track record in achieving business objectives and exceeding performance targets.</li><li>Strong understanding of market dynamics, customer needs, and competitor activity.</li><li>Proven leadership capabilities in managing and motivating a team, setting clear expectations, and driving results.</li><li>Ability to think strategically and align business objectives with market opportunities.</li><li>Excellent communication and interpersonal skills, with the ability to engage senior leadership, clients, and team members.</li><li>Strong analytical skills to interpret market data, performance metrics, and financial information to make informed decisions.</li><li>Ability to build long-term relationships with key clients and stakeholders, understanding their needs and delivering solutions.</li><li>Focused on achieving business targets, with a strong ability to execute against a strategic plan.</li></ul><p>Competencies</p><ul><li>DOMAIN &amp; BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.</li><li>WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.</li><li>FORESIGHT &amp; INSIGHT - Context awareness adopting a systemic perspective and informed decision making.</li><li>PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.</li><li>INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.</li></ul>

<p>We are currently looking for an Order Entry Auditor to ensure that all requirements are met before orders reach our customers. You will be responsible for inspecting procedures and outputs, identifying mistakes or non-compliance issues. As an Order Entry Auditor, you will have a highly analytical mind with strong focus on attention to details. Primary responsibilities Understand and apply QA standards and methodologies throughout the order entry process. Perform thorough audits following defined protocols to ensure accuracy and efficiency. Identify deviations or shortfalls during the pre-production phase. Verify that order meets customer requirements and that product details are free of discrepancies. Maintain accurate records of audit findings, corrective actions, and follow-ups. Escalate urgent matters to supervisors/managers for timely resolution. Prepare and present reports, dashboards, and charts summarizing QA performance. Investigate quality issues and collaborate with relevant teams to resolve them. Provide recommendations for continuous improvement in QA practices. Ensure QA procedures and SOPs are regularly updated and in line with process changes. Share weekly and monthly findings with relevant departments and support the implementation of corrective and preventive actions. Collaborate closely with cross-functional teams including Order Entry, Graphics, and Customer Support to ensure alignment and continuous improvement. Discuss QA issues and solutions with supervisors when needed. Create and update training materials and guidelines to maintain quality standards. Develop and implement procedures to manage and improve QA processes. Support the team in achieving departmental objectives and goals. Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent in English; knowledge of another European language (e.g., Spanish, Italian, German) is an advantage.</li><li>Strong ability to work under pressure and manage multiple tasks to meet tight deadlines.</li><li>Excellent verbal and written communication skills for clear interaction with various stakeholders.</li><li>Sharp attention to detail.</li><li>Previous experience in a Quality Control or Inspection role is preferred.</li><li>Familiarity with Quality Assurance methodologies (e.g., Lean, Six Sigma) is a plus.</li><li>Team-oriented with strong organizational and prioritization abilities.</li><li>Proficient in Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook, for documentation, analysis, and reporting purposes.</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">&nbsp;Main responsibilities:</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze and study IT needs based on customer requirements.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide SAP maintenance (evolutionary and corrective).</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To provide user support, as well as training and advice.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write functional specifications and recommend technical solutions.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Configure SAP applications according to business needs.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perform integration tests and ensure the absence of regressions.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting users in formalizing and expressing their needs.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding business processes through code analysis.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job requirements</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile:</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holder of a university degree in Finance, Accounting, Management Information Systems,…</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced level in French (B2 - C1)</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional level in English</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">5-7 years of experience in a similar position</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">SAP FICO knowledge and certifications (FI &amp; CO modules).</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of accounting, corporate finance and management control.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operational knowledge of ABAP and SQL.</font></font></p><p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to configure SAP and write user manuals.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>The first impression is always the right one! As a Receptionist, you will take care of our clients from their arrival to their departure, ensuring they have a memorable experience.</p><p>What the establishment offers you:</p><p>In a few words, highlight the benefits and advantages of working in your establishment</p><ul><li>Employee card offering reduced rates at Accor</li><li>Training plan delivered in our Academies</li><li>The opportunity to develop your talents and flourish within your establishment and around the world</li><li>The ability to make a difference through our activities</li><li>Ethics &amp; Corporate Social Responsibility, such as Planet 21</li></ul><p>Your role:</p><ul><li>Welcome clients, ensure check-in and check-out, establish billing and payment while guaranteeing exceptional service</li><li>Offer a personalized experience for the client</li><li>Promote the establishment's facilities, improve the client's stay by offering services</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills include:</p><ul><li>Essential service quality: similar experience is a plus</li><li>Mastery of the Opera software or equivalent</li><li>Mastery of English</li></ul><p>Additional information:</p><ul><li>The practice of other languages is a plus.</li></ul>