Admin Assistant Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Production Manager, you will ensure the proper implementation of the production schedule, respecting: the production plan and customer deadlines, product conformity, and safety regulations. You will supervise employees regarding efficiency, performance, adherence to safety instructions and procedures, with the aim of improving performance indicators (direct labor and waste reduction). You will evaluate work processes and performance, and formulate recommendations. You will ensure that labor, raw materials, and equipment are available and operational to produce quality goods efficiently and quickly, with minimal waste. You will ensure the efficient use of equipment to meet production schedules and guarantee product quality in a safe environment. Conduct safety Gemba walks and supervise employees on the shop floor. Lead Kaizen initiatives and 5 Whys analyses. Take all necessary measures to ensure continuity of production. Maintain up-to-date records of attendance, absences, calls, and overtime.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Minimum of 5 years in a similar role.</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of Lean Manufacturing principles, including Kaizen methodologies.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title: </b>Goldstar Customer Support Agent EU (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Customer Support &amp; Communication Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner. Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution. Proactively communicate updates and manage customer expectations throughout the order process. Pre-Order Support Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives. Support customers and sales teams with product selection, vision boards, and other sales tools. Handle inquiries related to compliance, packaging, rush requests, and special order requirements. Post-Order Support Provide order updates, tracking information, and support for out-of-stock alternatives or order changes. Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities. Create redo orders, production requests, and factory back orders where required. Issue Resolution &amp; Escalation Management Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently. Process credit memos and coordinate corrective actions where necessary. Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution. Cross-Functional Collaboration Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction. Support internal teams with API inquiries, website registration, and system-related processes when needed. Administration &amp; Performance Maintain accurate records of customer interactions, issues, and resolutions in internal systems. Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met. Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS). Additional Duties Comply with all company policies, procedures, and safety regulations. Maintain a clean and organized work environment. Support additional tasks and projects as required by management. Must be available to handle inbound and outbound communications (internal and external). Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Requirements &amp; Qualifications Experience Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required. Skills &amp; Competencies Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our Hiring Process Application Review Phone screening (if your profile matches the role requirements) One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour) Final decision Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required.</p><p><strong>Skills &amp; Competencies</strong> Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</p><p></p></section>

<p><strong>1. Operational and performance management</strong></p><p>Follow the SQCDPI indicators of the perimeter and contribute to achieving HPT performance objectives. Update and follow action plans and PDCA with the Activity Manager. Ensure the proper execution of production in compliance with the schedule and priorities. Guarantee the application of production and quality standards (start-up sheets, level 1 maintenance, tonnage). Perform field checks and audits to ensure compliance with practices. Participate in management routines and continuous improvement actions.</p><p><strong>2. Transverse coordination and communication</strong></p><p>Ensure operational interface with support departments (quality, methods, maintenance, logistics). Coordinate exchanges with HPT lot facilitators and quality agents. Guarantee the proper handover of instructions between teams and ensure the continuity of activities. Report alerts, discrepancies, and key information to management.</p><p><strong>3. Proximity management support</strong></p><p>Coordinate the daily activity of operators in the field. Participate in team meetings and HPT routines. Support teams in solving operational problems. Collect and relay improvement proposals and risk situations. Ensure compliance with standards, operating rules, and safety instructions.</p><p><strong>4. Skill development and social climate</strong></p><p>Contribute to the development of versatility and technical skills of the teams. Participate in operator evaluations and recruitment interviews with the Activity Manager. Support the integration of new employees and ensure compliance with internal regulations. Foster a serene, motivating, and collaborative work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Autonomy and decision-making</li><li>Analytical, synthesis, and structuring skills</li><li>Ability to lead</li><li>Conflict management</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under the hierarchical responsibility of the UAP Maintenance Manager, the selected person will assume the following essential missions:</p><p>Implement preventive and corrective maintenance protocols on all assigned equipment to ensure optimal operational performance and system reliability.</p><p>Perform complete inspections and diagnostics of equipment to identify potential failures and implement corrective measures in a timely manner.</p><p>Keep the CMMS up to date regarding maintenance interventions, in accordance with established procedures and applicable standards.</p><p>Perform troubleshooting and technical analysis to resolve equipment malfunctions and minimize operational downtime.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Recent graduate with a Higher Technician diploma in Electronics or Industrial Maintenance (Bac+3).</li><li>Eligible for the CIVP contract.</li><li>Basic knowledge of electronics and computer systems.</li><li>Rigor, reactivity, and team spirit.</li></ul><p></p></section>

<p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Pull food from freezer storage to thaw in the refrigerator. Weigh, measure, and mix ingredients according to recipes or personal judgment. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Monitor food quality while preparing food. Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Ensure proper portion, arrangement, and food garnish to be served. Serve food in proper portions onto proper receptacle. Use kitchen tools safely and appropriately. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Notify manager if a product does not meet specifications. Communicate any assistance needed during busy periods. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking to hire a dedicated, organized, and efficient Business Operations Associate to join our team in this role, you will work closely to coordinate and complete position tasks as the following:</p><p>2.1 Order Management and Operational Execution Support order intake and order follow-up activities according to defined local procedures and implemented ERP system. Assist with day-to-day transaction processing from order creation until invoicing. Support order release and credit notes requests. Carry out assigned recurring operational tasks accurately and on time</p><p>2.2 Operational Follow-Up and Escalation Monitor pending, blocked, delayed, or back-order cases within the assigned scope. Follow up missing information or open operational actions with the relevant stakeholders. Escalate exceptions, deviations, or recurring issues to the Operations Manager in a timely manner.</p><p>2.3 Documentation, Filing, and Data Maintenance Maintain proper documentation, filing, and archiving of operational records to ensure traceability. Update basic operational data, trackers, and follow-up files accurately. Ensure supporting documents are complete and available before or after execution, as applicable.</p><p>2.4 Day-to-Day Stakeholder Coordination Coordinate on routine execution matters with the relevant internal stakeholders such as Sales, Logistics, Finance, Customer Service, or other involved functions. Provide basic status follow-up on open actions within the assigned scope. Refer non-routine or sensitive matters to the Operations Manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Structured and disciplined way of working</li><li>Strong attention to detail and sense of responsibility</li><li>Good organization and follow-up skills</li><li>Ability to handle routine and repetitive tasks accurately</li><li>Good communication skills</li><li>Good command of English and French</li><li>Good command of Excel and common business tools is a plus.</li></ul><p>Come join a creative team, apply now!</p><p></p></section>

<div><span style="font-size: 11px;"><b>TEAM PURPOSE:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership of the North Africa Human Resources Manager (HRM), the People &amp; Culture team (P&amp;CT) aims for a culture that puts Oxfam values at the center of our organization and that embraces diversity and inclusion at all levels and all relationships in North Africa. The team is charged with supporting the NA leadership and staff members -across countries- to embed integrity, well-being and safeguarding, to mentor and monitor their effective implementation. In line with Oxfam policies, compliance and guidance, and those of national laws and regulations, and where relevant, the donors’ requirements, the HR team provides professional, business-focused organizational development and human resource management services, delivering a proactive and solution-based approaches for resolving issues and ensuring that staff are effectively capacitated, resourced, well managed and supported to deliver on the NA organizational strategy.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The P&amp;CT responsibilities include the further development of the HR internal system and guidelines documents, plans and ways of working, and reports. In addition to mentoring and monitoring the quality application and implementation of our HR -internal and external- obligations by all staff and teams. The HR team is expected to set an example for supporting, advancing and maintaining efficient, healthy and safe working environment, as well as effective and compliant overall operation, filing and archives. The P&amp;CT works closely with all staff, across teams and countries, in close collaboration with the Finance &amp; Operation team, and coordination with all others, to ensure sufficient alignment of effort and aspired outcomes. In addition, the P&amp;C team works closely and coordinates regularly with the relevant colleagues and teams within Oxfam International and the Executive Affiliates, to ensure alignments with Oxfam policies, and seek consistency in all P&amp;C areas of work. And they maintain good connections and relations with relevant national external parties, in each country, seeking to stay abreast of context, laws and regulations, to ensure sufficient and safe compliance and risk-free operation. Finally, the P&amp;C team also contributes to advancing the NA strategies, resources and working approaches.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">JOB PURPOSE:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership and direct management of the NA HR Manager, the NA Human Resources Officer (HRO) is responsible for supporting the execution of all the NA HR obligations, responding to staff needs, and directly contributing to the advancement of the NA team’s capacities, performance, and wellbeing, and to the improvement of healthy and safe working environment across.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer upholds HR operational excellence, accountability, and integrity, ensuring that Oxfam’s data, possessions and documentation are handled responsibly, and efficiently. The HR Officer is also responsible for contributing to advancing the HR operational systems and tools and supporting their efficient and effective implementation by the team.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Key Responsibilities and Accountabilities</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer is a member of the P&amp;C team, and the larger North Africa team. The HRO is expected to actively participate in the P&amp;C relevant team meetings, as well as in the NA ALL Staff meetings, and other NA planning workshops, as needed.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLE REPORTS TO</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Directly: NA Human Resources Manager (HRM)</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLES REPORTING TO THIS POST</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">BUDGET RESPONSIBILITY</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">GEOGRAPHICAL SCOPE</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">North Africa</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">IMPACT</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal and External</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">KEY STAKEHOLDERS</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal stakeholders: NA Director and SMT, NA team, SWANA Regional Platform, Partner Affiliate/s, Executing Affiliate/s related staff.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">External stakeholders: none</span></div>

<p>We are currently seeking a Reservations Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a Reservations Manager , you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.</p><p>Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.</p><p>Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.</p><p>Delivers on plans and objectives where reservations initiatives &amp; hotel targets are achieved.</p><p>Supervises the reservations team fostering a culture of growth, development, and performance within the department.</p><p>Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.</p><p>Builds and maintains effective working relationships with all key stakeholders.</p><p>Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.</p><p>Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in reservations. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem- solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Manager of Production will be responsible to for the state of the art setup of his plants to produce a variety of products. The holder of this position will implement the best possible production conditions within cost, quality and time perspectives and continuously develop the production.</p><p>The Manager of Production will be responsible to for the state of the art setup of his plants to produce a variety of products. The holder of this position will implement the best possible production conditions within cost, quality and time perspectives and continuously develop the production.</p><br><p><b>Grow with us - Your responsabilities </b></p><br><ul><li><p>Plan production capacities on a long and mid term basis</p><br></li><li><p>Develop investment plans and resource planning in accordance to business plans and sales plans</p><br></li><li><p>Build a strongs team that is able to set up and run state of the art production</p><br></li><li><p>Develop a technological vision for their plant/s</p><br></li><li><p>Maintain a constant overview about technological trends and plan how to implement them into their plants</p><br></li><li><p>Devise and implement a people development and training plan for all employees to allow technological developments</p><br></li></ul><p><b>What will convince us</b></p><br><ul><li><p>Academic degree in Engineering or similar subject</p><br></li><li><p>Minimum of 10 years experience in leading teams in plants in technology development for production facilities</p><br></li><li><p>Visionary view on long term production technology development</p><br></li><li><p>Strong leadership skill — abilty to deal with employees on all levels from Board to shopfloor</p><br></li><li><p>Fluency in English</p><br></li></ul><p><b>About Sartorius&nbsp;</b></p><br><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.&nbsp;</p><br><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><br><p>Join our global team and become part of the solution. We are looking forward to receiving your application.&nbsp;<br>www.sartorius.com/careers</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Overview <p>At Scatec, you get to work on something that matters. We develop, build, own, and operate renewable energy solutions that accelerate access to reliable and affordable clean energy. As part of a global and agile organisation, you will work with skilled colleagues across functions and geographies, take real ownership, and contribute to a company driven by the vision of improving our future. At the heart of everything we do is our belief that <em>we bring the energy</em> - the energy for change, connection, and growth. It shapes how we collaborate, innovate, and create impact together. If you are looking for a role where your contribution is visible, your development matters, and your work supports a more sustainable future, Scatec may be the right place for you.</p><br> <p>Ready to make an impact?</p><br> <p><strong>Why this role matters</strong></p><br> <p>As an HV Procurement and Contract Administrator, you will play a key role in supporting the successful delivery of High Voltage (HV) projects by ensuring robust contract administration and commercial management practices across the project lifecycle. The role supports the Solutions organization by overseeing Contracts Administration activities and ensuring that construction and supply contracts are effectively implemented, managed, and controlled.</p><br> <p>You will provide direct support to the relevant Procurement and Contract Manager / Supply Chain Manager / Project Manager across development, structuring, and execution phases. The role ensures contractual compliance, supports risk mitigation, and contributes to cost and schedule control through structured contract management.</p><br> <p>As a trusted partner to project teams, you will help address contractual matters proactively, support decision-making with accurate reporting, and ensure effective communication with contractors and subcontractors. This is a role for someone who wants to combine technical contract expertise with project execution, gain exposure in a global renewable energy company, and contribute to impactful infrastructure projects.</p><br> <p><strong>What you’ll be doing</strong></p><br> <p>In this role, you will:</p><br> <ul> <li>Support the development and implementation of contract and procurement strategies aligned with project objectives.</li> <li>Assist in preparing and structuring EPC contracts and subcontracts in collaboration with legal, project management, supply chain, and technical teams.</li> <li>Support contractor prequalification, tendering processes, bid evaluation, and contract negotiations in line with procurement strategies and compliance requirements.</li> <li>Contribute to the administration of construction and supply contracts, ensuring adherence to agreed contractual frameworks.</li> <li>Manage contractual correspondence, including notices and communications with contractors and subcontractors.</li> <li>Monitor contractor performance, assess progress payments, and support the management of variations, claims, and extensions of time.</li> <li>Contribute to the preparation of project reports, including contract status, risks, claims, and cash flow forecasts, in collaboration with Project Control.</li> <li>Support the identification, assessment, and mitigation of contractual risks throughout the project lifecycle.</li> <li>Collaborate closely with project management, construction, supply chain, legal, and other stakeholders to ensure effective contract execution.</li> <li>Participate in resolving contract-related issues and disputes to maintain project progress and alignment with objectives.</li> </ul> <p>Your work will support real decisions, real assets, and real operational outcomes.</p><br> <p><strong>What you’ll gain</strong></p><br> <ul> <li>Hands-on experience in contract administration within large-scale HV and renewable energy projects</li> <li>Exposure to international project environments and cross-functional collaboration</li> <li>Professional growth through responsibility, ownership, and real project impact</li> <li>The opportunity to build expertise in EPC contracts, FIDIC frameworks, and commercial management</li> </ul> <p><strong>What you’ll bring</strong></p><br> <ul> <li>Bachelor’s or master’s degree in a relevant technical or commercial discipline.</li> <li>Minimum of 5 years’ experience in Construction Contract Administration within organizations with strong procurement and Supply Chain Management practices.</li> <li>Comprehensive knowledge of: Contract suites, including NEC, GCC, and FIDIC;&nbsp;EPC contractor scope of work; EPC contractor schedules, including related activities and deliverables</li> <li>Project Management qualification (desirable)&nbsp;</li> <li>Quantity Surveying education and relevant experience (desirable)&nbsp;</li> <li>Relevant training in the FIDIC contractual framework and/or other internationally recognized contract standards</li> </ul> <p>Advantageous:</p><br> <ul> <li>Technical or legal supplementary qualification</li> <li>Experience in multi-contractor, international project environments</li> </ul> <p><strong>What it’s like to work at Scatec</strong></p><br> <p>At Scatec, we combine purpose with performance. We value responsibility, clarity, and collaboration and we encourage people to challenge existing ways of working, contribute ideas, and keep developing. You can expect an environment where people work together across disciplines and geographies, where good performance matters, and where you are trusted to take ownership without unnecessary hierarchy.</p><br> <p><strong>If you are motivated by managing complex contractual environments, working closely with multiple stakeholders, and contributing to the successful delivery of large-scale energy projects, this could be a strong next step in your career.</strong></p><br> <p><strong>What we offer.</strong></p><br> <p>At Scatec, you will be part of a company with a clear and ambitious purpose, working on renewable energy solutions that make a lasting difference. You will gain responsibility early, learn from experienced colleagues, and build your capabilities in a business that offers global exposure, strong development opportunities, and meaningful work in the energy transition. We are continuously evolving as a digital and data-driven organisation, leveraging technology and AI to improve how we work and create value for our teams</p><br> <p>Scatec is an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit, competence, and business needs. </p><br> <p>We review applications on an ongoing basis.</p><br> </div>

<p><br></p><p>ABOUT THE ROLE</p><p>We believe that investing in AI will result in scaling our company to create unique value for each and every one of our customers. We are looking for an experienced Product Manager to lead our Artificial Intelligence Initiatives. You will join the team that leads and owns the Product vision and roadmap for AI at Yassir, and you will drive the transformation towards having our marketplace optimized by AI. The AI team works closely with all domains (ride-hailing, delivery, financial services) and joining our team requires challenging the status quo, finding visionary value creation opportunities, and reinventing customer experiences through innovative and pioneering use of AI.</p><p>Responsibilities</p><ul><li>Product Vision: craft a robust strategy to leverage AI at scale in Yassir, work with customers and app domains to understand the marketplace dynamics and identify the AI opportunities</li><li>Product Lifecycle Management: own the product roadmap and oversee its execution while balancing requirements across products and countries, and maintaining team health. Manage the entire product lifecycle from ideation to launch and ongoing optimization.</li><li>Data-Driven Decision-Making: Utilize data-driven insights to make informed decisions, track key performance indicators (KPIs), and iterate on product features to optimize performance and achieve business objectives. Be an ambassador for the power of Data and AI and contribute to making it a driver of success for the company and your co-workers.</li><li>Stakeholder Management and Collaboration: foster strong ties with partner teams (across product, marketing, operations, etc.), communicate progress and results, anticipate roadblocks and align objectives across stakeholders.</li><li>Leadership and culture: Mentor co-workers, create a culture of feedback and trust building, and take an active role in your own growth and of the growth of people around you.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3+ years experience as a Product Manager solving business problems using AI/ML products.</li><li>Demonstrated proficiency in AI technologies, Machine Learning concepts, and a strong technical understanding to effectively communicate and collaborate with development teams.</li><li>Successful track-record managing Products across remote teams.</li><li>Experience in a rapidly growing company in the mobility, on-demand, or delivery space is a plus.</li><li>BSc/MSc in Engineering, Computer Science, Data Science, or relevant field.</li></ul>

<p><b>About Market Securities</b></p><p>Market Securities is an independent international broker-dealer providing execution and liquidity solutions across Fixed Income, Equities, Derivatives and Structured Products.</p><p>As part of our continued growth, we are looking for a Middle Office Analyst Bonds to join our Operations Hub in Tunis. You will play a key role in supporting our Fixed Income business by ensuring the smooth processing of trades from execution through settlement while maintaining the highest operational standards.</p><p><b>Key Responsibilities</b></p><ul><li>Support the post-trade lifecycle for Fixed Income products.</li><li>Monitor trade capture, confirmations and settlement.</li><li>Manage settlements across Government Bonds, Corporate Bonds, SSA and Emerging Markets through Euroclear, Clearstream and domestic markets.</li><li>Investigate and resolve settlement breaks and unmatched trades.</li><li>Liaise daily with traders, brokers, counterparties, custodians and clearing agents.</li><li>Perform reconciliations and support accurate P&amp;L reporting.</li><li>Maintain strong operational controls and escalate risks where appropriate.</li><li>Contribute to high settlement rates and excellent client service.</li></ul><p><b>What we're looking for</b></p><ul><li>2 5 years' experience in Middle Office, Trade Support, Operations or Settlements.</li><li>Experience within a broker-dealer, investment bank, asset manager, custodian or clearing firm.</li><li>Knowledge of Fixed Income settlement processes.</li><li>Familiarity with Euroclear and/or Clearstream is highly desirable.</li><li>Corporate Actions (Coupon Processing) experience is an advantage.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent attention to detail and ability to work under pressure.</li><li>Advanced Excel skills.</li><li>Interest in AI tools and their application within Operations.</li><li>Fluent English.</li></ul><p>Why join us?</p><ul><li>Join a growing international financial institution.</li><li>Work in a dynamic and collaborative Operations team.</li><li>Gain exposure to international Fixed Income markets.</li><li>Opportunity to develop within a fast-growing global organisation.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>2 5 years' experience in Middle Office, Trade Support, Operations or Settlements.</li><li>Experience within a broker-dealer, investment bank, asset manager, custodian or clearing firm.</li><li>Knowledge of Fixed Income settlement processes.</li><li>Familiarity with Euroclear and/or Clearstream is highly desirable.</li><li>Corporate Actions (Coupon Processing) experience is an advantage.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent attention to detail and ability to work under pressure.</li><li>Advanced Excel skills.</li><li>Interest in AI tools and their application within Operations.</li><li>Fluent English.</li></ul>

<p><br></p><p><b>JOB PURPOSE:</b></p><p>Under the direct line management of a Program Manager / Project Lead, the MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework. The MEAL Officer works closely with the relevant project(s) team members, and where relevant, guides and supports them, to ensure their constant and consistent alignment with the MEAL framework and overall goal and obligations, as well as with Oxfam principles, relevant policies and approaches. The MEAL Officer also works directly with the Project(s) s partners, mentors and monitors their implementation in line with the project(s) s overall MEAL framework(s). Furthermore, the MEAL Officer is expected to engage and collaborate with other MEAL Oxfam staff members, and contribute to the NA Program Team s advancement, reports and plans.</p><p>The MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework.</p><p>KEY RESPONSIBILITIES</p><p>MEAL Setup, Oversight &amp; Support</p><ul><li>Develop and establish project MEAL setup and plans, in consultation and collaboration with the team, partners and relevant parties.</li><li>Ensure a comprehensive project s MEAL framework, is implemented as planned, and adapted as needed following lessons learned or changes in the intervention logic and/or context.</li><li>Ensure scientific and statistically viable usage of a range of qualitative and quantitative data collection tools and methodologies to measure the project impact.</li><li>Develop and communicate an adequate oversight and support management mechanism for enduring regular mentoring and monitoring of the project progress and quality implementation by all relevant parties (staff, partners, etc.).</li><li>Engage and take active part in project governance related meetings, and/or in meetings with partners and other stakeholders, and contribute where and as relevant, needed and agreed.</li><li>Coordinate and facilitate the project planning and reporting processes, per set plans and obligations -Oxfam and donor-, directly contribute to their drafting and preparation, and ensure their quality and timely submission, together the PM and team.</li><li>Engage and take an active part in project team meetings, and contribute to the Project Management of the project, in respect of the MEAL component (present results, give recommendations, suggest solutions).</li><li>Support the project team in advancing their MEAL understanding and skills, hence contributions.</li><li>Assess the project partners MEAL capacities and needs, develop and/or coordinate and organize relevant capacity building sessions, trainings, provide and share tools, etc.</li></ul><p>Data Collection, Analysis &amp; Reporting</p><ul><li>Regularly compile project data, and produced useful and relevant analysis (to project, the partners and Oxfam programs in general), in line with the MEAL set up and plans, and as needed and agreed with the line manager.</li><li>Ensure proper monitoring of the partners activities relevant to qualitative and quantitative data collection, database design, and other applicable activities.</li><li>Support partners in the data analysis and effective integration of monitoring, evaluation and learning into the project activity plans ensuring that all program staff contribute and assist in implementing the M&amp;E activities.</li><li>Work closely with the Program Manager, the Advocacy Lead and/or Media/Com lead to ensure their input and sign off on all project related narrative, reports, plans, products, etc., and lead on their dissemination, per agrees and approved planned.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate would have expertise focused on socio-economic and gender inequalities, social and economic advancement, empowerment and improved conditions and rights.</p><p>Oxfam is seeking a MEAL Officer that is/has:</p><p>Seasoned, strategic and dynamic Manager with the following traits:</p><ul><li>Initiative, decisiveness and consistency.</li><li>Self-Awareness and mutual accountability.</li><li>Solution-oriented and agility.</li><li>A relevant bachelor s degree OR equivalent level of professional and work experience, with similar type of organizations.</li><li>At least 8 years of experience with progressive levels of professional responsibilities and proven experience in quality project implementation, monitoring, evaluation, accountability, and learning trajectory.</li><li>Good knowledge and understanding of the North Africa, especially in Morocco, Tunisia, socio-economic contexts, civil society field and the development area of work.</li><li>Solid skills in developing MEAL framework, plans, tools, and in building data collection and management mechanism, conducting data analysis, producing research, compiling strategic and effective lessons and stories.</li><li>Solid skills in coordinating and facilitating processes that require the involvement of, and/or interaction between, a collective or a team.</li><li>Good and solid writing skills, and experience in developing quality plans and producing quality reports.</li><li>Proven experience in directly engaging with, and mentoring and supporting diverse types of partners, stakeholders and colleagues, in MEAL and quality project implementation.</li><li>Experience in risk assessment, and in contributing to the development of prevention and mitigations plan, together with the team and partners.</li><li>Commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.</li><li>Commitment to Oxfam s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.</li><li>Demonstrated ability to work under pressure, prioritize, meet deadlines, and hold self and others to account.</li><li>Availability and ability to travel as required, including for partner s visits.</li><li>Excellent French and Arabic skills (reading, speaking, writing); a good command of English, is a plus.</li></ul><p>Desirable:</p><ul><li>Experience in being part of a multi-cultural and multi-disciplined team.</li><li>Commitment to Oxfam s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam s work.</li><li>Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women s rights, and diversity for all aspects of development work.</li></ul><p>PERSON SPECIFICATION Most importantly, every individual in Oxfam needs to be able to:</p><ul><li>Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here )</li><li>Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>ESS Manager:</b></p><p><b>Basic Scope of Job</b></p><p>We are looking for an experienced and results-oriented Enterprise Support System (ESS) Manager with strong expertise in the Telecom domain. The role is responsible for managing end-to-end ESS application operations, ensuring high service availability, optimal performance, and strict SLA compliance. The ideal candidate will bring strong operational leadership, telecom application knowledge, and a continuous improvement mindset to drive efficiency and business value in a fast-paced environment.</p><p><br></p><p><b>Principal Duties And Responsibilities</b></p><ul><li>Responsible for managing Telecom ESS application ecosystem including Inhouse Java developed Front-end Channels, web portal, Eshop, CRM, Radius, and Cloud platforms.</li><li>Own and manage end-to-end operations of Telecom ESS applications, ensuring availability, performance, and adherence to SLAs.</li><li>Automation 1st Mindset to remove manual work.</li><li>Act as the primary point of coordination between IT teams, vendors, and business stakeholders to ensure smooth service delivery.</li><li>Define, implement, and govern ITIL-based processes including Incident, Problem, Change, Release, SLA, and Service Reporting management.</li><li>Ensure operational governance, quality assurance, and compliance across all ESS application services.</li><li>Drive process optimization, automation, and continuous service improvement initiatives to enhance operational efficiency and customer satisfaction.</li><li>Forecast resource requirements and lead recruitment, onboarding, and capability development of support teams.</li><li>Lead cross-functional teams with clear accountability, performance management, and role clarity.</li><li>Monitor and report key operational KPIs, SLAs, OLAs, and service performance metrics, ensuring timely corrective actions.</li><li>Lead major incident management, root cause analysis (RCA), and implementation of preventive measures.</li><li>Coordinate with engineering, architecture, and vendor teams for system upgrades, patches, and enhancements.</li><li>Manage vendor performance, contractual obligations, renewals, and service delivery against agreed KPIs.</li><li>Ensure compliance with telecom regulations, security standards, audit requirements, and data protection policies.</li><li>Prepare and present operational dashboards, performance reports, budget reviews, and forecasts to senior management.</li></ul><p><b>Education &amp; Qualification</b></p><ul><li>Bachelor’s degree in Telecommunications, IT, Business Administration, Operations Management, or a related field.</li><li>Strong understanding of Telecom ESS environments (CRM , Sales Channel , Middleware etc).</li><li>Strong IT knowledge including databases, reporting tools, and enterprise application operations.</li><li>Experience in financial reporting within telecom or technology environments is an advantage.</li><li>ITIL / Service Management certification (preferred)</li><li>Telecom domain and application-specific operational training</li></ul><p><br></p><p><b>Special Skills</b></p><ul><li>Strong leadership and team management capabilities with experience handling large, multi-skilled teams</li><li>Excellent negotiation, conflict resolution, and stakeholder management skills</li><li>Strong experience in vendor and contract management</li><li>Proven ability in budgeting, workforce planning, and operational governance</li><li>Fluent in Arabic, French, and English</li></ul><p><br></p><p><b>Experience</b></p><ul><li>Minimum 10 years of relevant professional experience </li><li>At least 3+ years in a Telecom Operations / Application Support leadership role </li></ul><p><br></p><p><b>VAS &amp; BSS Manager:</b></p><p><b>Basic Scope of Job</b></p><p>We are looking for an experienced and results-oriented Business Support System (VAS &amp;BSS) Manager with strong expertise in the Telecom domain. The role is responsible for managing end-to-end VAS &amp;BSS application operations, ensuring high service availability, optimal performance, and strict SLA compliance. The ideal candidate will bring strong operational leadership, telecom application knowledge, and a continuous improvement mindset to drive efficiency and business value in a fast-paced environment</p><p><br></p><p><b>Principal Duties And Responsibilities</b></p><ul><li>Responsible for managing Telecom BSS/VAS application ecosystem including Charging, Billing, Mediation, Provisioning, Interconnect, Middleware, and VAS platforms.</li><li>Own and manage end-to-end operations of Telecom BSS applications, ensuring availability, performance, and adherence to SLAs.</li><li>Act as the primary point of coordination between IT teams, vendors, and business stakeholders to ensure smooth service delivery.</li><li>Define, implement, and govern ITIL-based processes including Incident, Problem, Change, Release, SLA, and Service Reporting management.</li><li>Ensure operational governance, quality assurance, and compliance across all BSS application services.</li><li>Drive process optimization, automation, and continuous service improvement initiatives to enhance operational efficiency and customer satisfaction.</li><li>Plan and manage operational budgets, resource allocation, and cost optimization activities.</li><li>Forecast resource requirements and lead recruitment, onboarding, and capability development of support teams.</li><li>Lead cross-functional teams with clear accountability, performance management, and role clarity.</li><li>Monitor and report key operational KPIs, SLAs, OLAs, and service performance metrics, ensuring timely corrective actions.</li><li>Lead major incident management, root cause analysis (RCA), and implementation of preventive measures.</li><li>Coordinate with engineering, architecture, and vendor teams for system upgrades, patches, and enhancements.</li><li>Manage vendor performance, contractual obligations, renewals, and service delivery against agreed KPIs.</li><li>Ensure compliance with telecom regulations, security standards, audit requirements, and data protection policies.</li><li>Prepare and present operational dashboards, performance reports, budget reviews, and forecasts to senior management.</li></ul><p><br></p><p><b>Education &amp; Qualification</b></p><ul><li>Bachelor’s degree in Telecommunications, IT, Business Administration, Operations Management, or a related field.</li><li>Strong understanding of Telecom BSS/OSS environments including Charging, Billing, Mediation, Middleware, Interconnect, and related systems.</li><li>Strong IT knowledge including databases, reporting tools, and enterprise application operations.</li><li>Experience in financial reporting within telecom or technology environments is an advantage.ITIL / Service Management certification (preferred)</li><li>Telecom domain and application-specific operational training</li></ul><p><br></p><p><b>Special Skills</b></p><ul><li>Strong leadership and team management capabilities with experience handling large, multi-skilled teams</li><li>Excellent negotiation, conflict resolution, and stakeholder management skills</li><li>Strong experience in vendor and contract management</li><li>Proven ability in budgeting, workforce planning, and operational governance</li><li>Fluent in Arabic, French, and English</li></ul><p><br></p><p><b>Experience</b></p><ul><li>Minimum 10 years of relevant professional experience </li><li>At least 3+ years in a Telecom Operations / Application Support leadership role</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>ERP Support Specialist:</b></p><p><b>Basic Scope of Job</b></p><ul><li>Techno Functional Oracle E-Business Suite (EBS) and Oracle Hyperion Expert in HRMS, SCM, Planning, budgeting &amp;Financial for Telecom Operator.</li><li>Providing Technical Support for Oracle HRMS, SCM &amp; Financials business users as and when required.</li><li>Participate in the evaluation of ERP and collaboration systems performance in order to ensure continuing relevance of enterprise solutions provided.</li><li>Monitor the performance of installed ERP and collaboration systems to ensure efficient workflow of Customer operations.</li><li>Participate &amp; help technical team in the deployment of patches and upgrades to ERP and collaboration systems.</li><li>Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, ERP and Collaboration Systems.</li><li>Support Finance users in budget upload &amp; smooth &amp; timely month end/year end closing.</li><li>Analysis and Development of the Ad hoc queries required by business users.</li><li>Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.</li><li>Develops operational solutions by defining, studying and screening alternative solutions; determining impact on total system.</li><li>Anticipates operational problems by studying operating targets, modes of operation, unit limitations; monitoring unit performance.</li><li>Improves operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to unit design and modification teams.</li><li>Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.</li><li>Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.</li><li>Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li> Independent problem solver, self-driven and possess great tact</li><li>Pleasant personality, excellent communications and presentation skills</li><li>Enjoys new challenges and interest in technologies and services</li><li>Strong knowledge and UNIX, Linux use for administration and shell scripting.</li><li>Strong knowledge Oracle EBS and Database.</li></ul><p>Good knowledge in IP Network, TCP/IP protocol and related troubleshooting tools etc.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Security &amp; Compliance Engineer to support our business. He/She will be responsible for identifying threats and vulnerabilities in systems and software, and ensuring the availability, integrity, and confidentiality of the information system and data.</p><p><b>Your missions:</b></p><ul><li>Plan, implement, manage, monitor, and improve security measures to protect the organization's data, systems, and networks.</li><li>Resolve information security issues.</li><li>Respond to any security breaches of systems and/or networks.</li><li>Ensure that the organization's data and infrastructure are protected by activating appropriate security controls.</li><li>Test and identify vulnerabilities in networks and systems.</li><li>Perform daily administrative tasks, ensure reporting and communication with the relevant departments of the organization.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your profile:</p><ul><li>Degree in computer science, information technology, systems engineering, or equivalent qualification.</li><li>Minimum 3 years of experience in incident detection, intrusion detection, incident response, prevention systems, mobile device management, database security, architecture schemes.</li><li>Experience with Office 365 security.</li><li>Operational mastery of SIEM, PAM, EDR/NDR, IAM.</li><li>High attention to detail, analytical mind, and excellent problem-solving skills.</li><li>Good knowledge of cybersecurity trends and hacking techniques.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Research and Development (R&amp;D) Manager is responsible for overseeing the development of innovative products, services, or solutions that align with the company s goals and market needs. This role involves leading a team of R&amp;D professionals, setting research priorities, managing project timelines, and ensuring the successful execution of R&amp;D initiatives from concept to commercialization.</p><p>Responsible for overseeing and implementing quality control processes to ensure that products meet specified quality standards. This role involves managing the QC team, establishing quality control procedures, and coordinating with production and engineering teams to maintain consistent quality. The QC Manager ensures that products are safe, reliable, and compliant with regulatory requirements, contributing to customer satisfaction and the company s reputation for quality.</p><p>Develop, implement, and maintain quality control policies and procedures to ensure compliance with industry standards and regulatory requirements. Establish quality objectives, targets, and key performance indicators (KPIs) to monitor the effectiveness of the QC program. Create and update quality documentation, including standard operating procedures (SOPs), inspection guidelines, and quality manuals.</p><p>Lead, train, and mentor a team of quality control inspectors, technicians, and analysts, promoting best practices in quality control. Set performance goals, conduct regular performance reviews, and provide coaching and development opportunities for team members.</p><p>Develop and implement R&amp;D strategies and project plans that align with the company s strategic objectives and market demands. Manage the R&amp;D project lifecycle, from initial concept and feasibility analysis through development, testing, and final product launch. Set project goals, timelines, and budgets, ensuring timely and cost-effective execution of all R&amp;D projects.</p><p>Lead, mentor, and motivate the R&amp;D team, promoting a culture of innovation, collaboration, and continuous improvement. Conduct regular performance reviews, identify development needs, and provide training or career growth opportunities for team members.</p><p>Foster cross-functional collaboration with other departments, such as marketing, engineering, and production, to ensure successful product development and alignment with company goals. Stay updated on industry trends, technological advancements, and competitor activities to inform research priorities and product innovation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A degree in Manufacturing, Engineering, or a related field is preferred. Minimum of 5 years in the Construction industry. Strong understanding of construction safety protocols and commitment to maintaining a safe work environment. Good communication skills and teamwork abilities. Excellent in Microsoft Office.</p><p></p></section>

<p><b>The Digital Application Support Manager will be responsible for:</b></p><ul><li>Managing the application support of digital solutions (processes, tools, support levels N1/N2/N3, prioritization and escalation)</li><li>Ensuring SLA compliance, service quality, business continuity, and user satisfaction (KPIs, reporting, action plans)</li><li>Managing major incidents, coordinating stakeholders (Digital teams, suppliers, editors/integrators), and ensuring communication</li><li>Administering and optimizing application run: supervision, maintenance, access/rights, documentation, knowledge base, change management</li><li>Contributing to continuous improvement: analysis of recurring problems, automation (self-service), user training, evolution recommendations</li></ul>

<p>Result of Service -Safe and timely transportation services provided throughout the contract period. -Official vehicles maintained in good operational condition. -Vehicle logbooks, mileage and fuel consumption records completed accurately. -Timely reporting of maintenance needs and coordination of servicing. -Efficient logistical support provided to OHCHR activities, meetings and field missions. -Compliance with all applicable United Nations safety and security procedures.</p><p><br></p><p>Duties and Responsibilities</p><p>Under the direct supervision of the Representative in Tunisia or her designated supervisor, the Driver shall:</p><ul><li>Provide safe and reliable transportation for OHCHR Representative, staff members, consultants and experts on mission.</li><li>Drive official vehicles for missions within Tunis and throughout Tunisia.</li><li>Meet official visitors at airports and facilitate transportation arrangements.</li><li>Ensure strict compliance with United Nations road safety and security procedures.</li><li>Maintain the assigned vehicles in clean and good operating condition.</li><li>Carry out routine vehicle inspections, including checking oil, coolant, brake fluid, tyres, battery and general mechanical condition.</li><li>Arrange for routine servicing and report any mechanical defects promptly.</li><li>Maintain accurate vehicle logbooks, fuel consumption records and maintenance records.</li><li>Deliver and collect official mail, documents and small equipment.</li><li>Provide logistical support for meetings, workshops, conferences and field missions.</li><li>Ensure that vehicle registration, insurance and inspection documents remain valid.</li><li>Maintain confidentiality regarding all official information acquired during the course of duty.</li><li>Perform any other related duties assigned by the Representative or designated supervisor.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent.</li><li>Valid driver's licence.</li><li>A minimum of two (2) years of professional driving experience.</li><li>Experience working with the United Nations, an international organization, diplomatic mission or NGO is desirable.</li><li>Excellent knowledge of the road network throughout Tunisia.</li><li>Experience in defensive driving and transporting senior officials is an asset.</li><li>Basic knowledge of Microsoft Office applications (Outlook and Word).</li><li>Ability to use GPS and navigation applications.</li><li>Good knowledge of vehicle maintenance procedures.</li><li>Fluency in Arabic and French, both oral and written, is required.</li><li>Working knowledge of English is desirable.</li><li>Comply with all United Nations regulations, rules and security procedures.</li><li>Maintain a valid driving licence throughout the duration of the contract.</li><li>Working hours may require flexibility depending on operational needs, including occasional travel outside Tunis.</li><li>Observe the highest standards of integrity, professionalism and confidentiality while performing the assignment.</li></ul>

<p>The Digital Application Support Manager will be responsible for:</p><ul><li>Managing the application support for digital solutions (processes, tools, support levels N1/N2/N3, prioritization and escalation).</li><li>Ensuring compliance with SLAs, service quality, business continuity, and user satisfaction (KPIs, reporting, action plans).</li><li>Managing major incidents, coordinating stakeholders (Digital teams, third parties, editors/integrators), and ensuring communication.</li><li>Administering and optimizing application run: supervision, maintenance, access/rights, documentation, knowledge base, change management.</li><li>Contributing to continuous improvement: analysis of recurring problems, automation (self-service), user training, evolution recommendations.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong >Your main duties and responsibilities will be:</strong></p><p><strong>Programming Strategy &amp; Development</strong></p><ul><li>Constant in-depth analysis of humanitarian context, trends, gaps, challenges and opportunities</li><li>Participate in country level strategic planning, lead the annual review process and contribute to the sustainable management of program with a continual eye to new program development that addresses displacements and meets the needs of beneficiaries</li><li>As a key pillar of the overall country strategy, develop/define the country programming strategy designing process in a collaborative way in order to ensure program appropriateness and accountability among the country program team.</li><li>Write/Review and monitor the Program Strategy document based upon a clear needs/evidence driven approach, DRC s core expertise and a large stakeholders analysis</li><li>Foster synergies between program areas and promotes an integrated approach</li><li>Support the strong integration of protection throughout all humanitarian initiatives and ensure adherence to Sphere standards or any other international standards when relevant</li><li>Support the integration of gender mainstreaming across all programs</li><li>Facilitate assessment and rapid response in any humanitarian situation, with written report and recommendation to initiate and setup relevant emergency projects if a response is decided on</li><li>Keep abreast and engage with the Durable Solutions Architecture and ensure DRC is well represented in these fora.</li><li>Advocate about DRC s program with government, donors, and humanitarian stakeholders, in cluster meetings, workshops, conferences and in other relevant fora</li></ul><p><strong>Program Implementation &amp; Coordination</strong></p><ul><li>Provide oversight, guidance and leadership to all aspects of program development and implementation, including ensuring timely reporting, compliance and quality utilizing routine monitoring and feedback into program implementation</li><li>Ensure effective and transparent budget follow up, planning and use of financial resources in compliance with DRC and donor policies and priorities</li><li>Develop a close and productive working relationship with Area Offices to ensure that all aspects of programs are implemented to maximum affect and compliant with DRC and donor regulations.</li><li>Ensure grant Kick Off and Close Out meetings are systematically taking place</li><li>Ensure regular grant review meetings are taking place and red flags are discussed and actioned upon</li><li>Effectively stay abreast of donor policies, procedures, rules and regulations</li></ul><p><strong>Program Monitoring, Evaluation, Accountability and Learning</strong></p><ul><li>Ensure the implementation of effective and participatory program Monitoring, Evaluation, Accountability and Learning strategies at all levels of the DRC s program in country</li><li>Ensure that all projects contribute to measuring impact and are in line with DRC s country strategic plan</li><li>Ensure quality programming by coordinating the technical support provided by the Regional Office and HQ, by developing M&amp;E tools and indicators and other quality improvement initiatives</li><li>Adopt an evidence-based approach that see the dissemination of lessons learned and best practices within DRC country and Region teams, to donors and to other stakeholders when relevant in order ensure synergetic programming and cross-program collaboration in ALT and in the whole region</li><li>Supervise monitoring and evaluation of the operations to ensure the overall implementation is in accordance with agreed work plans, donor agreements and humanitarian accountability framework</li><li>Ensure Information Management is embedded with DRC program and data are managed in a confidential manner</li></ul><p><strong>Fundraising, Grant proposals writing &amp; reporting processes</strong></p><ul><li>Ensure up to date donor mapping and pursue funding opportunities in all DRC competence areas, and coordinate the capacities of the program managers and SMT to identify and materialize opportunities</li><li>Lead in the design of programs to input into potential proposals.</li><li>Review final reports and authorize on proposals to be submitted to external donors and HQ</li></ul><p><strong>Program staff Management and Capacity Building</strong></p><ul><li>Effectively manage the program team in the coordination office in Tunis: Project Development and Quality Manager, Protection Manager, Humanitarian Mine Action Operation, ECREC Manager, Partnership Coordinator and the Program Trainee</li><li>Ongoing development of team composition and structure to ensure that is fit for purpose, develop Job descriptions/Terms of Reference, follow up program staff related recruitment processes and orientation of staff. Proactively seek to increase the numbers of national staff members in the Programs team.</li><li>When needed, draft and/or review scopes of work to hire and manage technical consultants, including review for technical efficacy and contract budget</li><li>Development of overall staff competence through leadership, training and coaching of technical and management key program staff</li><li>Conduct annual staff performance reviews</li></ul><p><strong>Donor liaison, Partnerships and Representation</strong></p><ul><li>Represent DRC s program to funders and potential donors</li><li>Cultivate key relationships that enhance DRC s visibility, credibility in ALT</li><li>Frequent travel for direct support to field sites, representation and identification of opportunities for organizational growth in the competence areas profit, independent, rights-based refugee organization.</li><li>Review and oversee implementation of the CSO partnership strategy and promote localization agenda within DRC.</li><li>Identify local NGOs/partners and develop partnership with relevant and complementary partners.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least Minimum 7-8 years of progressively responsible experience in program management, leadership, and design in countries of conflict or post-conflict, including working on protection and mine action programmes. Moreover, we also expect the following:</p><ul><li>Minimum 4 years of experience working in managing emergency operations, including 2 years at senior management level and at least 2 years in the Middle East/North Africa.</li><li>Demonstrated experience and skill in proposal development, budget development, program implementation, monitoring and evaluation.</li><li>Demonstrated experience in managing migration programmes and cross-border programming.</li><li>Proven experience in effectively coordinating with National Governments, International and National NGO partners and a variety of working with and coordinating with a variety of donors including SDC, ECHO, DANIDA, UN agencies, EU FPI and DG.</li><li>Demonstrated commitment to apply an age, gender and diversity (AGD) and Conflict Sensitive approach to programming.</li><li>Proven experience in managing integrated programs as well as capacity building.</li></ul><p>In this position, you are expected to demonstrate DRC five core competencies:</p><ul><li>Striving for excellence: You focus on reaching results while ensuring an efficient process.</li><li>Collaborating: You involve relevant parties and encourage feedback.</li><li>Taking the lead: You take ownership and initiative while aiming for innovation.</li><li>Communicating: You listen and speak effectively and honestly.</li><li>Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.</li></ul><p></p></section>