Economic Analyst Jobs in Tunisia

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Junior Resource Planning Analyst, where you will ensure that our organization's resources are planned and used effectively to meet short and long-term goals. Ready to make an impact? Apply now and let s start something brilliant! Join Transcom as a Junior WFM Analyst! Be on the front line of efficiency for our team and deliver impactful work on a company level. In this role, you will bridge the gap between business demand and resource availability to ensure the right resources are in the right place, at the right time. In this role, you will: Manage forecasting, create schedules, and optimize resource allocation across teams; Analyze historical data and apply or develop predictive models to provide insights that support strategic decision-making; Work closely with various departments to ensure resource availability aligns closely with business needs and customer demand; Drive continuous improvement by proactively identifying gaps and optimizing schedules; Ensure administrative and operational excellence by maintaining accurate planning data and performance monitoring. What's in it for YOU! International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one; Continuous development through our internal learning platforms and external training; Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists; Modern and comfortable office and relaxing spaces to take a break; Flexible work schedule and life-work balance. To be successful in this role, the following is needed: Proficiency in English at a C1 level (written and spoken); Minimum studies: Preferably a University degree in Economics, Business Administration, Statistics, Mathematics, or similar (equivalent extensive experience in a similar function will also be considered); Previous experience: Minimum of one year's experience as a Data Analyst, RTA, Workforce Planner, or similar role. Experience within the Contact Center sector is a distinct advantage; (Internal candidates: Experience as a Quality Analyst, RTA, or Team Leader is highly valued); Specific training: Solid knowledge of data analysis systems and statistics; High-level IT skills: Advanced proficiency in Google Sheets/MS Excel, and intermediate-to-high proficiency in Word, PowerPoint, and email communication. Basic knowledge of WFM software or scheduling/forecasting tools is preferred but not mandatory; Core competencies: Strong analytical thinking, problem-solving, proactive planning, organizational capacity, and a sharp focus on quality and results; Key traits: High integrity, excellent multitasking abilities, a team-player mindset, and the flexibility to adapt quickly to changing business needs. Life at Transcom At Transcom, we re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom, taking their potential and turning it into skills for the future. We value working hard, being a team player, and supporting others. You re included, just as you are, from day one. And with the right mindset, there s no end to how far we can go together. IMPORTANT: The CV uploaded must be in English.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proficiency in English at a C1 level (written and spoken)</li><li>Minimum studies: Preferably a University degree in Economics, Business Administration, Statistics, Mathematics, or similar (equivalent extensive experience in a similar function will also be considered)</li><li>Previous experience: Minimum of one year's experience as a Data Analyst, RTA, Workforce Planner, or similar role. Experience within the Contact Center sector is a distinct advantage; (Internal candidates: Experience as a Quality Analyst, RTA, or Team Leader is highly valued)</li><li>Specific training: Solid knowledge of data analysis systems and statistics</li><li>High-level IT skills: Advanced proficiency in Google Sheets/MS Excel, and intermediate-to-high proficiency in Word, PowerPoint, and email communication. Basic knowledge of WFM software or scheduling/forecasting tools is preferred but not mandatory</li><li>Core competencies: Strong analytical thinking, problem-solving, proactive planning, organizational capacity, and a sharp focus on quality and results</li><li>Key traits: High integrity, excellent multitasking abilities, a team-player mindset, and the flexibility to adapt quickly to changing business needs</li></ul><p></p></section>

<p>YOUR MISSION The Africa Regional Finance team is looking for a 360 , analytical and hands-on Finance Analyst who can provide support in strategic decision-making. The successful candidate will also support the budgeting, forecasting, and reporting processes and participate in various FP&amp;A projects and initiatives. THE JOURNEY Prepare bi-weekly cash flow forecast and variance analysis Ensure accurate partners invoicing and payment Produce regular and ad-hoc reports concerning AR, AP, inventories, billing... Respond to Ah-Hoc inquiries from internal (HQ, Regional, other local departments) an external stakeholder (business partners, vendors, banks ) Assist with reconciliation of management and financial reports on a monthly basis; Communicate with regional and HQ stakeholders on a regular basis Support the local implementation of new systems, ERPs and any business processes oroptimization initiatives Act as trusted advisor to the Commercial team for finance-related topics Be part of the Finance &amp; Strategy Team to help take decisions that will shape the future of our business in the country Support with the Finance &amp; Strategy team of the FP&amp;A and controlling functions (Business Plan, monthly closings, etc) Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference Lead and participate in finance related projects in order to improve our processes and data reliability Work closely with Global Finance Teams (Billing, Treasury, Accounts Payable, Accounting, etc) to solve any day-to-day issues Good familiarity with Tax regulations and Compliance matters and tax impacts in all its forms Participate and align with HQ FP&amp;A Global team in projects to improve visibility on finance performance and ad-hoc projects Cover other ad-hoc Finance operations requests.</p><p><strong>Desired Candidate Profile</strong></p><div>WHAT YOU WILL BRING TO THE RIDE</div><ul><li>Bachelor's degree in Finance, Business or similar;</li><li>5+ years of experience in a finance role</li><li>Fluency in Business English is a must</li><li>Advanced level in Microsoft Excel / Google Sheets is a must</li><li>Ability to think critically and problem-solve in a fast-paced environment</li><li>Excellent time management skills and attention to detail</li><li>Effective communication skills to collaborate with various stakeholders</li><li>Demonstrated ability to work independently and as a member of a team</li><li>Continuous improvement mindset</li><li>Previous experience in positions related to Finance operations and Financial Planning and Strategy</li><li>Experience in Finance related project management and systems implementation</li><li>Analytical and 360 mindset</li><li>Problem solver and data-driven</li><li>Organized and strong attention to detail</li><li>Ability to prioritize and meeting deadlines</li></ul><p>Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p>

<p>YOUR MISSION The Africa Regional Finance team is looking for a 360 , analytical and hands-on Finance Analyst who can provide support in strategic decision-making. The successful candidate will also support the budgeting, forecasting, and reporting processes and participate in various FP&amp;A projects and initiatives.</p><p>THE JOURNEY</p><ul><li>Prepare bi-weekly cash flow forecast and variance analysis</li><li>Ensure accurate partners invoicing and payment</li><li>Produce regular and ad-hoc reports concerning AR, AP, inventories, billing...</li><li>Respond to Ah-Hoc inquiries from internal (HQ, Regional, other local departments) an external stakeholder (business partners, vendors, banks )</li><li>Assist with reconciliation of management and financial reports on a monthly basis;</li><li>Communicate with regional and HQ stakeholders on a regular basis</li><li>Support the local implementation of new systems, ERPs and any business processes oroptimization initiatives</li><li>Act as trusted advisor to the Commercial team for finance-related topics</li><li>Be part of the Finance &amp; Strategy Team to help take decisions that will shape the future of our business in the country</li><li>Support with the Finance &amp; Strategy team of the FP&amp;A and controlling functions (Business Plan, monthly closings, etc)</li><li>Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference</li><li>Lead and participate in finance related projects in order to improve our processes and data reliability</li><li>Work closely with Global Finance Teams (Billing, Treasury, Accounts Payable, Accounting, etc) to solve any day-to-day issues</li><li>Good familiarity with Tax regulations and Compliance matters and tax impacts in all its forms</li><li>Participate and align with HQ FP&amp;A Global team in projects to improve visibility on finance performance and ad-hoc projects</li><li>Cover other ad-hoc Finance operations requests.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Finance, Business or similar;</li><li>5+ years of experience in a finance role</li><li>Fluency in Business English is a must</li><li>Advanced level in Microsoft Excel / Google Sheets is a must</li><li>Ability to think critically and problem-solve in a fast-paced environment</li><li>Excellent time management skills and attention to detail</li><li>Effective communication skills to collaborate with various stakeholders</li><li>Demonstrated ability to work independently and as a member of a team</li><li>Continuous improvement mindset</li><li>Previous experience in positions related to Finance operations and Financial Planning and Strategy</li><li>Experience in Finance related project management and systems implementation</li><li>Analytical and 360 mindset</li><li>Problem solver and data-driven</li><li>Organized and strong attention to detail</li><li>Ability to prioritize and meeting deadlines</li><li>Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About ITRS At ITRS, we make society's critical technology work.<br> Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation.<br> We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> Scope of Role We are looking for a Deal Desk Analyst to join our Revenue Operations team, based in Tunisia.<br> You will support the accuracy, governance, and operational flow of deals across quotes, opportunities, renewals, amendments, and related commercial processes.<br> Reporting to our Head of Revenue Operations, you will work with Sales, Renewals, Finance, Legal, and Salesforce teams.<br> Your tasks will include setting up deals correctly, managing approvals, and maintaining accurate data across systems.<br> You will be someone who wants to build deeper expertise in SaaS quote-to-cash, Salesforce, approvals, and deal governance.<br> This permanent role offers a hybrid work schedule at our Tunis office as an individual contributor.<br> As a Deal Desk Analyst, you will: Quote &amp; Opportunity Review: Review quotes and opportunities for approval, ensuring pricing, terms, dates, entities, products, values, and documentation are accurate, complete, and policy-aligned.<br> Renewals, Amendments and Deal Support: Support processing of renewals, amendments, and new business by validating setup, contract alignment, workflows, and guiding teams through the correct process.<br> Salesforce &amp; Quote-to-Cash Data Quality: Identify and resolve data mismatches across Salesforce, quoting tools, contracts, invoices, and admin systems to maintain accuracy and prevent downstream issues.<br> Approval Governance &amp; Policy Adherence: Apply approval checks and booking rules, escalate exceptions, and support disciplined practices across Sales, Renewals, Finance, and Legal.<br> Month-End, Quarter-End &amp; Commission Support: Support deal readiness, monitor cut-offs, and resolve deal or statement queries impacting commission accuracy and reporting.<br> Process Improvement &amp; Documentation: Improve workflows, reporting, dashboards, data checks, and documentation by identifying trends, proposing changes, and supporting training materials.<br> Cross-Functional Coordination: Collaborate with Sales, Renewals, Finance, Legal, and Salesforce teams to resolve queries, clarify requirements, track exceptions, and keep processes moving.<br> Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> 2–4 years' experience in Sales Operations, Revenue Operations, Deal Desk, Finance Operations, CRM Operations, Order Management, or a similar commercial operations role.<br> Practical knowledge of Salesforce, CRM data, opportunity management, approvals, and quote-to-cash processes; Salesforce CPQ or Revenue Cloud is valuable.<br> Experience reviewing quotes, contracts, order forms, renewals, amendments, purchase orders, and commercial documentation with high accuracy.<br> Excel skills; ability to work across multiple data sources to investigate issues, reconcile values, and validate information.<br> The ability to spot inconsistencies, follow processes rigorously, and understand downstream impacts of errors.<br> Written and verbal English; clarify requirements, chase actions, and resolve issues with team members.<br> Interest in financial and operational impacts of transactions, including bookings, billing, renewals, and commission-related controls.<br> Organised with the ablility to manage multiple deals, deadlines, and team member demands at pace.<br> Desirable Experience SaaS, subscription/recurring revenue, software, or technology services experience.<br> Familiarity with Salesforce CPQ, approval workflows, quoting tools, contract processes, and billing handoffs.<br> Understanding of bookings, billing dependencies, renewals, amendments, co-terms, discount approvals, and commission controls.<br> Experience supporting international Sales, Renewals, Finance, Legal, or Customer Success teams.<br> French language experience in multilingual environments.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p><strong>YOUR MISSION</strong></p><br><br><p>The Africa Regional Finance team is looking for a 360º, analytical and hands-on Finance Analyst who can provide support in strategic decision-making. The successful candidate will also support the budgeting, forecasting, and reporting processes and participate in various FP&amp;A projects and initiatives.</p><br><br><p><strong>THE JOURNEY</strong></p><br><br><ul><li>Prepare bi-weekly cash flow forecast and variance analysis</li><li>Ensure accurate partners invoicing and payment</li><li>Produce regular and ad-hoc reports concerning AR, AP, inventories, billing...</li><li>Respond to Ah-Hoc inquiries from internal (HQ, Regional, other local departments) an external stakeholder&nbsp;(business partners, vendors, banks…)</li><li>Assist with reconciliation of management and financial reports on a monthly basis;</li><li>Communicate with regional and HQ stakeholders on a regular basis</li><li>Support the local implementation of new systems, ERPs and any business processes oroptimization initiatives</li><li>Act as trusted advisor to the Commercial team for finance-related topics</li><li>Be part of the Finance &amp; Strategy Team to help take decisions that will shape the future of our business in the country</li><li>Support with the Finance &amp; Strategy team of the FP&amp;A and controlling functions (Business Plan, monthly closings, etc)</li><li>Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference</li><li>Lead and participate in finance related projects in order to improve our processes and data reliability</li><li>Work closely with Global Finance Teams (Billing, Treasury, Accounts Payable, Accounting, etc) to solve any day-to-day issues</li><li>Good familiarity with Tax regulations and Compliance matters and tax impacts in all its forms</li><li>Participate and align with HQ FP&amp;A Global team in projects to improve visibility on finance performance and ad-hoc projects</li><li>Cover other ad-hoc Finance operations requests.</li></ul> Qualifications <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><ul><li>Bachelor's degree in Finance, Business or similar;</li><li>5+ years of experience in a finance role</li><li>Fluency in Business English is a must</li><li>Advanced level in Microsoft Excel / Google Sheets is a must</li><li>Ability to think critically and problem-solve in a fast-paced environment</li><li>Excellent time management skills and attention to detail</li><li>Effective communication skills to collaborate with various stakeholders</li><li>Demonstrated ability to work independently and as a member of a team</li><li>Continuous improvement mindset</li><li>Previous experience in positions related to Finance operations and Financial Planning and</li><li>Strategy</li><li>Experience in Finance related project management and systems’ implementation</li><li>Analytical and 360 mindset</li><li>Problem solver and data-driven</li><li>Organized and strong attention to detail</li><li>Ability to prioritize and meeting deadlines</li></ul><p>Individuals representing diverse profiles, <strong>and abilities,</strong> encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! <strong>Skills can be learned, and embracing diversity is invaluable.</strong></p><br><br><p><strong>We believe driven talent deserves:</strong></p><br><br><ul><li> Top-notch private health insurance to keep you at your peak.</li><li> Monthly Glovo credit to satisfy your cravings!</li><li> Discounts on transportation, food, and even kindergarten expenses.</li><li>️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</li><li> Enhanced parental leave.</li><li> Online therapy and wellbeing benefits to ensure your mental well-being.</li></ul><p><strong>So, ready to take the wheel and make this the ride of your life?&nbsp;</strong></p><br><br><p>Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!</p><br><br> Additional Information <br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>YOUR MISSION</strong></p><br><p>The Africa Regional Finance team is looking for a 360º, analytical and hands-on Finance Analyst who can provide support in strategic decision-making. The successful candidate will also support the budgeting, forecasting, and reporting processes and participate in various FP&amp;A projects and initiatives.</p><br><p><strong>THE JOURNEY</strong></p><br><ul><li>Prepare bi-weekly cash flow forecast and variance analysis</li><li>Ensure accurate partners invoicing and payment</li><li>Produce regular and ad-hoc reports concerning AR, AP, inventories, billing...</li><li>Respond to Ah-Hoc inquiries from internal (HQ, Regional, other local departments) an external stakeholder&nbsp;(business partners, vendors, banks…)</li><li>Assist with reconciliation of management and financial reports on a monthly basis;</li><li>Communicate with regional and HQ stakeholders on a regular basis</li><li>Support the local implementation of new systems, ERPs and any business processes oroptimization initiatives</li><li>Act as trusted advisor to the Commercial team for finance-related topics</li><li>Be part of the Finance &amp; Strategy Team to help take decisions that will shape the future of our business in the country</li><li>Support with the Finance &amp; Strategy team of the FP&amp;A and controlling functions (Business Plan, monthly closings, etc)</li><li>Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference</li><li>Lead and participate in finance related projects in order to improve our processes and data reliability</li><li>Work closely with Global Finance Teams (Billing, Treasury, Accounts Payable, Accounting, etc) to solve any day-to-day issues</li><li>Good familiarity with Tax regulations and Compliance matters and tax impacts in all its forms</li><li>Participate and align with HQ FP&amp;A Global team in projects to improve visibility on finance performance and ad-hoc projects</li><li>Cover other ad-hoc Finance operations requests.</li></ul><br>Qualifications<br><p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p><br><ul><li>Bachelor's degree in Finance, Business or similar;</li><li>5+ years of experience in a finance role</li><li>Fluency in Business English is a must</li><li>Advanced level in Microsoft Excel / Google Sheets is a must</li><li>Ability to think critically and problem-solve in a fast-paced environment</li><li>Excellent time management skills and attention to detail</li><li>Effective communication skills to collaborate with various stakeholders</li><li>Demonstrated ability to work independently and as a member of a team</li><li>Continuous improvement mindset</li><li>Previous experience in positions related to Finance operations and Financial Planning and</li><li>Strategy</li><li>Experience in Finance related project management and systems’ implementation</li><li>Analytical and 360 mindset</li><li>Problem solver and data-driven</li><li>Organized and strong attention to detail</li><li>Ability to prioritize and meeting deadlines</li></ul><p>Individuals representing diverse profiles, <strong>and abilities,</strong> encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! <strong>Skills can be learned, and embracing diversity is invaluable.</strong></p><br><p><strong>We believe driven talent deserves:</strong></p><br><ul><li> Top-notch private health insurance to keep you at your peak.</li><li> Monthly Glovo credit to satisfy your cravings!</li><li> Discounts on transportation, food, and even kindergarten expenses.</li><li>️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</li><li> Enhanced parental leave.</li><li> Online therapy and wellbeing benefits to ensure your mental well-being.</li></ul><p><strong>So, ready to take the wheel and make this the ride of your life?&nbsp;</strong></p><br><p>Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!</p><br><br>Additional Information<br><p>At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <strong>Learn more about our Leadership Principles </strong><strong><u>here</u></strong><strong>.</strong></p><br><p>Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.</p><br><p>Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).</p><br><p><strong>So, ready to take the wheel and make this the ride of your life?</strong><br> <br> Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!</p><br><br><br> </div>

<p>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Real Time Analyst, where you will be the heartbeat of our operations, ensuring that our staffing levels and performance metrics align perfectly with our goals. Ready to make an impact? Apply now and let s start something brilliant! Join Transcom as a Real Time Analyst! Be on the front line of operational excellence and deliver impactful work on a company level. In this role, you will: Manage the real-time aspect of assigned campaigns, focusing on staffing levels, reporting, and escalation management; Monitor and track agent activity across multiple lines of business to ensure optimal productivity and service levels; Collaborate closely with Operations and other departments to ensure all KPIs are met or exceeded; Generate and publish intraday reports, including absenteeism and staffing projections at both interval and end-of-day levels; Oversee outage management and technical escalations to minimize business impact during the work week.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in English at a C level</li><li>Minimum studies: University diploma or degree (ideally in a quantitative, business, or IT field)</li><li>Specific training and/or work experience in Workforce Management (WFM) or Contact Center Operations</li><li>Previous experience: Minimum of one year's experience as a Real Time Monitor, Traffic Controller, or in a similar operational support role</li><li>High-level IT skills in MS Excel/GSuite (advanced formulas) and familiarity with WFM tools (e.g., Verint, Nice IEX, Teleopti) and telephony platforms</li><li>Core competencies including strong analytical thinking, quick problem-solving, and a focus on operational results and quality</li><li>Positive attitude towards interpersonal dealings and the ability to remain calm and motivated under high-pressure, fast-paced situations</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b>Job Description</b> As a support technician, you will be required to: Remotely diagnose hardware or software malfunctions; Configure workstations to meet user needs and perform functional tests; Guide users to resolve incidents or take remote control of the system; Escalate unresolved incidents as needed, while adhering to intervention time commitments and keeping users informed; Complete a detailed description of the intervention after each call and fill in the necessary fields in the incident management tool</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You speak fluent Italian and English, are passionate about IT, and have a degree in Computer Science, or at least 2 years of experience in user support or a contact center. You are a recent graduate or considering a career change. You are flexible with a wide range of hours and/or looking for a hybrid job.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description As a support technician you will be required to: Remotely diagnose computer hardware or software malfunctions Configure the workstation to the user's needs and perform functional tests Guide the user to resolve the incident or take control of the system remotely Escalate unresolved incidents if necessary, remaining attentive to intervention time commitments, and keep the user informed Create a precise description of the intervention after each call and fill in the necessary fields in the incident management tool.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Passionate about IT, with a degree in Computer Science, or at least 2 years of experience in user support or a contact center. Whether you're a recent graduate or considering a career change, you speak fluent French and English. You're flexible with your hours and/or looking for a hybrid role.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b><span>Yassir</span></b><span> is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in </span><b><span>45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa</span></b><span>. It is backed (~</span><b><span>$200M in funding</span></b><span>) by VCs from Silicon Valley, Europe and other parts of the world. </span><br><span>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. </span><br><span>Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.</span><br><br><p><b>Responsibilities</b></p><br><ul> <li>Collaborate with marketing teams to analyze marketing performance metrics, including attribution, audience targeting effectiveness, campaign ROI, and user engagement metrics.</li> <li>Utilize data analysis skills, along with a deep understanding of marketing principles, to identify opportunities for improving marketing strategies and tactics.</li> <li>Work cross-functionally with Product, Engineering, Research, and other teams to integrate marketing data into overall business strategy and product development processes.</li> <li>Serve as a data ambassador, promoting a data-driven marketing culture within the organization.</li> <li>Influence marketing strategy and execution by providing data-driven insights and recommendations to key stakeholders.</li> <li>Partner with Engineering to ensure the collection of relevant data for informed decision-making and optimization of marketing efforts.</li> <li>Develop and implement hypotheses for optimizing marketing performance, employing rigorous analytical approaches and methodologies.</li> <li>Communicate insights and recommendations effectively through data-driven storytelling, influencing stakeholders to make data-informed decisions.<br></li> </ul><br><p><b>Requirements</b></p><br><ul> <li>Bachelor's degree in Mathematics, Statistics, a relevant technical field, or equivalent practical experience.</li> <li>A minimum experience of 5 years in analytics in an app marketing environment, including a track record of leveraging attribution tools and analytics to define marketing strategies and of defining tracking plans for marketing campaigns.</li> <li>Experience with data querying languages (e.g. SQL), scripting languages (e.g. Python), and/or statistical/mathematical software (e.g. R)</li> <li>Language skills : French and English (fluent) , Arabic is an advantage<br></li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate rule application scenarios — reading a compliance artifact (advertisement, disclosure, policy) against a specific regulation and citing the exact subsection that applies or is violated; Write sanctions alert disposition cases with structured false-positive reasoning documentation and escalation scenarios; Build compliance testing scenarios: sample selection, test design, findings documentation, and examiner-ready conclusion memos; Develop policy gap identification cases where an internal policy is silent on a regulatory requirement, contradicts the regulation, or has not been updated to reflect a recent change; Document all test cases with verified regulatory citations to the specific subsection — never approximated, never fabricated.<br> What we look for This opportunity is a good fit for professionals with a background in compliance, regulatory affairs, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Law, Finance, Economics, Business Administration, Accounting, or any related field; 2+ years of compliance, audit, legal, risk management, or financial services experience; Current or recent experience in compliance &amp; regulatory roles, financial crimes, or adjacent roles; Citation discipline as a core habit — able to identify the exact regulatory subsection that applies and flag uncertainty rather than approximate; CRCM, CAMS, or equivalent local credential is a strong positive signal; former regulatory examiner or inspector status is equally strong; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<p><b><br></b></p><p><b>What you will be doing?</b> This position is created to build up FIS Service delivery Run tech team middle office resource for hosted clients .The majority of hosted clients all have business with EMEA markets. This position requires collaboration with top investment banks and brokers to design technical and functional solutions, support products, facilitate communication for client changes, engage professional services solutions, provide presentations around solutions, relay support estimations, and respond to RFI's and RFP's around the services provided, while working to support the clients use of a software solution.</p><p>What we offer you: An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation . Attractive range of benefits including private medical cover, dental cover, and travel insurance. Continuous development through our diversified training across core financial, sales and FIS solutions. A modern, international work environment and a dedicated and motivated, supportive team. A broad range of professional development possibilities, resources, and opportunities. #LI-RB1 #LI-HYBRIDE</p><p>Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent communication, interpersonal, intuitive skills with ability to work efficiently in both independent and teamwork environments.</p><p>Overall, 3 years experience with at least 1-2 year experience in Banking.</p><p>Experience working in Finance, Capital Market, or FinTech.</p><p>Hands on experience in UNIX, Shell scripting, Oracle, SQL, and PL/SQL.</p><p>Excellent communicator, fluent in French, English, and ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion .</p><p>Familiarized with IT Service management processes .</p><p>Versed in software development processes</p><p>Understand, and resolve tickets that arise for the application.</p><p>Ability to analyze and solve problems using learned techniques and tools.</p><p>Ability to translate client requirements to technical specifications and communicate to technical staff.</p><p>Proven track record of successfully supporting and managing software products in a SaaS platform</p><p>Ability to manage E2E Incident life cycle and work with both internal/external stakeholders to remediate production issues.</p><p>Collaborate with relevant teams (e.g. DEV, PS, BA, CIO) to identify and implement solutions to boost production stability.</p><p>Participate on ongoing production stability enhancement projects and drive Production changes when needed.</p><p>Proactive and details-oriented track record of authoring high-quality documentation.</p><p>Organized approach, manage and adapt priorities according to client and internal requirements.</p><p>Self-starter but team mindset - work autonomously and as part of a global team.</p><p>Engineering degree in computer science/ related field or the equivalent combination of education, training, or work experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Are you curious, motivated, and forward-thinking? At <i><b>FIS </b></i>you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.</span></p><br><p><b>About the team<u>:</u></b><br>The Managed Service team is a group of dynamic, knowledgeable, and collaborative individuals who use their business and technology understanding to provide day-to-day solutions and support for multiple key systems within the FIS Capital Markets world. This team of IT professionals oversees the designing, testing, and implementing of very complex functionalities within their respective systems by leveraging all the expertise in FIS’s cutting-edge technology and day-to-day financial concepts.</p><br><p><b><u>What you will be doing?</u></b></p><br><p>This position is created to build up <span>FIS Service delivery Run tech team middle office</span> resource for hosted clients .The majority of hosted clients all have business with EMEA markets.</p><br><p>This position requires collaboration with top investment banks and brokers to design technical and functional solutions, support products, facilitate communication for client changes, engage professional services solutions, provide presentations around solutions, &nbsp;relay support estimations, and respond to RFI's and RFP's around the services provided, while working to support the clients use of a software solution.</p><br><p><br><b><u>What you bring: </u></b></p><br><ul><li><p>Excellent communication, interpersonal, intuitive skills with ability to work efficiently in both independent and teamwork environments.</p><br></li><li><p><b>Overall, 3 years’ experience with at least 1-2 year experience in&nbsp; Banking. Experience working in Finance, Capital Market, or FinTech.</b></p><br></li><li><p><b>Hands on experience in UNIX, Shell scripting, Oracle, SQL, and PL/SQL.</b></p><br></li><li><p><b>Excellent communicator, fluent in French, English, and ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion</b>.</p><br></li><li><p>Familiarized with IT Service management processes .</p><br></li><li><p>Versed in software development processes</p><br></li><li><p>Understand, and&nbsp; resolve tickets that arise for the application.</p><br></li><li><p>Ability to analyze and solve problems using learned techniques and tools.</p><br></li><li><p>Ability to translate client requirements to technical specifications and communicate to technical staff.</p><br></li><li><p>Proven track record of successfully supporting and managing software products in a SaaS platform</p><br></li><li><p>Ability to manage E2E Incident life cycle and work with both internal/external stakeholders to remediate production issues.</p><br></li><li><p>Collaborate with relevant teams (e.g. DEV, PS, BA, CIO) to identify and implement solutions to boost production stability.</p><br></li><li><p>Participate on ongoing production stability enhancement projects and drive Production changes when needed.</p><br></li><li><p>Proactive and details-oriented track record of authoring high-quality documentation.</p><br></li><li><p>Organized approach, manage and adapt priorities according to client and internal requirements.</p><br></li><li><p>Self-starter but team mindset - work autonomously and as part of a global team.</p><br></li><li><p>Engineering degree in computer science/ related field or the equivalent combination of education, training, or work experience.</p><br></li></ul><p><b><u>What we offer you:</u></b></p><br><ul><li><p>An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….</p><br></li><li><p>Attractive range of benefits including private medical cover, dental cover, and travel insurance.</p><br></li><li><p>Continuous development through our diversified training across core financial, sales and FIS solutions.</p><br></li><li><p>A modern, international work environment and a dedicated and motivated, supportive team.</p><br></li><li><p>A broad range of professional development possibilities, resources, and opportunities.</p><br></li></ul><p><b><span>#LI-RB1</span></b></p><br><p><b>#LI-HYBRIDE</b></p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>During this important phase in our business growth, VCS is seeking a highly skilled and organized Business Intelligence Manager to lead a team of skilled analysts. In this role, you will serve as both a hands-on leader and strategic manager, driving critical data governance and analytics initiatives while guiding a high-performing analytics team. Advancing our journey, you will leverage automation and scalable solutions to establish and maintain a trusted single source of truth for VCS data, empowering stakeholders with the tools and insights needed to make informed decisions and reducing reliance on ad hoc reporting. As a team leader, you will provide strategic direction and mentorship across the Sales Metrics Analysts, Business Analysts, and Product Analyst functions within VCS, ensuring alignment on priorities, data standards, reporting practices, and analytical insights that support organizational objectives and drive continuous improvement. By providing a bridge between the sales department and other business units, such as marketing and finance, you will play a crucial role in aligning organizational goals with sales objectives. Are you characterized by a constant quest for improvement? Do you demand analytical prowess and a keen understanding of sales dynamics? This role will be stimulating and rewarding for those who are drawn to a career that melds analytical thinking with operational excellence and who thrives in roles that support and elevate both team and overall business performance.</p><p>What You Will Do</p><ul><li>Architectural Leadership: Design and partner with engineering to deliver high-performance tables, dynamic views, and data pipelines, ensuring optimal query performance and scalability for Fulfillment Data Consumers.</li><li>Strategic Dashboarding: Develop sophisticated, "at-a-glance" visualizations in Looker that translate trends and efficiencies into actionable insights.</li><li>AI Integration: Leverage Snowflake Cortex to deploy LLM-powered functions or predictive forecasting directly within our data platform.</li><li>Domain Expertise: Analyze complex data to optimize fulfillment metrics, propose changes to our planning strategies, or help our fulfillment centers run more optimally.</li><li>Provide leadership oversight to ensure that across all the programs we're working on throughout VCS and with our cross-functional stakeholders we prioritize our work and resources effectively, measure impact, and deliver results.</li><li>Cross-Functional Partnership: Act as a consultant to leaders across Product Management, Sales, Finance, Systems Integrations, and others, transforming vague business questions into rigorous analytical frameworks and developing mutually beneficial working relationships.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience: 7 12 years of progressive experience in data analytics or business intelligence, with a background in technical project/program management or product management.</li><li>Leadership: 3+ years of experience building and managing a team.</li><li>SQL Mastery: Expert-level proficiency in SQL.</li><li>Technical Stack: Experience with JIRA and Advanced Dashboarding platforms (Power BI, Tableau, or Sigma).</li><li>AI/ML Familiarity: Hands-on experience (or strong theoretical knowledge) with Snowflake Cortex functions (e.g., COMPLETE, EXTRACT_ANSWER, SUMMARIZE) or similar SQL-based AI tools.</li><li>Visionary Execution: Ability to work alongside senior leadership to set the tooling and system vision, improving operational efficiency and the overall quality of operations.</li><li>Cross-Functional Collaboration: Experience collaborating with product organizations, finance, and other business functions to design, implement, or integrate technical solutions.</li><li>Communication: Experience communicating and translating non-technical to technical (and vice versa) requirements and discussions, as well as coordinating and running multiple organizational projects.</li><li>Project Management: The ability to manage multiple projects simultaneously, often with competing priorities, both as an IC and for your team.</li><li>Optimization &amp; Prioritization: A keen eye for continuous optimization. You have the ability to discern the urgency and importance of work, find creative ways to use the full potential of our existing tools, and advocate for novel solutions.</li><li>Analytical Skills: The ability to analyze data to identify the largest strategic opportunities for the organization and use data-driven insights to provide high-impact recommendations.</li></ul><p>Nice to Have</p><ul><li>Familiarity with commercial business models and processes, including customer lifecycle management, sales and service operations, commission structures, and performance measurement.</li><li>Data and Analytics: Python, SQL, Quantum Metrics, and Google Analytics</li><li>Data Platforms: Experience with Snowflake, AWS and SAP.</li><li>Data Transformation: Experience using DBT for transformation.</li><li>Version Control: Experience using GIT.</li><li>BI/Dashboarding: Experience using Looker.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About ITRS At ITRS, we make society's critical technology work.<br> Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation.<br> We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> Scope of Role We are looking for a Deal Desk Analyst to join our Revenue Operations team, based in Tunisia.<br> You will support the accuracy, governance, and operational flow of deals across quotes, opportunities, renewals, amendments, and related commercial processes.<br> Reporting to our Head of Revenue Operations, you will work with Sales, Renewals, Finance, Legal, and Salesforce teams.<br> Your tasks will include setting up deals correctly, managing approvals, and maintaining accurate data across systems.<br> You will be someone who wants to build deeper expertise in SaaS quote-to-cash, Salesforce, approvals, and deal governance.<br> This permanent role offers a hybrid work schedule at our Tunis office as an individual contributor.<br> As a Deal Desk Specialist, you will: Quote &amp; Opportunity Review: Review quotes and opportunities for approval, ensuring pricing, terms, dates, entities, products, values, and documentation are accurate, complete, and policy-aligned.<br> Renewals, Amendments and Deal Support: Support processing of renewals, amendments, and new business by validating setup, contract alignment, workflows, and guiding teams through the correct process.<br> Salesforce &amp; Quote-to-Cash Data Quality: Identify and resolve data mismatches across Salesforce, quoting tools, contracts, invoices, and admin systems to maintain accuracy and prevent downstream issues.<br> Approval Governance &amp; Policy Adherence: Apply approval checks and booking rules, escalate exceptions, and support disciplined practices across Sales, Renewals, Finance, and Legal.<br> Month-End, Quarter-End &amp; Commission Support: Support deal readiness, monitor cut-offs, and resolve deal or statement queries impacting commission accuracy and reporting.<br> Process Improvement &amp; Documentation: Improve workflows, reporting, dashboards, data checks, and documentation by identifying trends, proposing changes, and supporting training materials.<br> Cross-Functional Coordination: Collaborate with Sales, Renewals, Finance, Legal, and Salesforce teams to resolve queries, clarify requirements, track exceptions, and keep processes moving.<br> Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> 2–4 years' experience in Sales Operations, Revenue Operations, Deal Desk, Finance Operations, CRM Operations, Order Management, or a similar commercial operations role.<br> Practical knowledge of Salesforce, CRM data, opportunity management, approvals, and quote-to-cash processes; Salesforce CPQ or Revenue Cloud is valuable.<br> Experience reviewing quotes, contracts, order forms, renewals, amendments, purchase orders, and commercial documentation with high accuracy.<br> Excel skills; ability to work across multiple data sources to investigate issues, reconcile values, and validate information.<br> The ability to spot inconsistencies, follow processes rigorously, and understand downstream impacts of errors.<br> Written and verbal English; clarify requirements, chase actions, and resolve issues with team members.<br> Interest in financial and operational impacts of transactions, including bookings, billing, renewals, and commission-related controls.<br> Organised with the ablility to manage multiple deals, deadlines, and team member demands at pace.<br> Desirable Experience SaaS, subscription/recurring revenue, software, or technology services experience.<br> Familiarity with Salesforce CPQ, approval workflows, quoting tools, contract processes, and billing handoffs.<br> Understanding of bookings, billing dependencies, renewals, amendments, co-terms, discount approvals, and commission controls.<br> Experience supporting international Sales, Renewals, Finance, Legal, or Customer Success teams.<br> French language experience in multilingual environments.<br></span> </div>

<p>We are looking for a Quality Analyst to join our team in Sousse.</p><p>In 2006, when NOZ (the European leader in destocking) began its expansion in Eastern Europe and Africa, Veo quickly fell in love with its vision and agile environment, always seeking to discover more about this extraordinary activity which is destocking and the responsible economy. Today, Veo Worldwide is a B2B service provider, established in Europe, with 19 years of activity. We are constantly looking for solutions to help business owners capitalize on their unsold stocks (end-of-series, short-dated products, cancelled orders) and become efficient. Thanks to all this, Veo consolidates its reputation based on commitment, transparency, solidarity, continuous improvement, and competence.</p><p>We wish to strengthen our Sousse team and recruit a Quality Analyst:</p><h3>Main responsibilities:</h3><p>1. Structuring &amp; Capitalization of Know-how</p><ul><li>Identify main processes and risks (macro-processes, flows, interfaces).</li><li>Co-write best practices with operational teams and store them in the GED, keeping versions up to date (documentary control).</li></ul><p>2. Control and Monitoring of Best Practices Application</p><ul><li>Deploy an audit and control program: self-assessments, cross-controls, manager controls, audits.</li><li>Analyze deviations/non-conformities, manage corrective &amp; preventive actions.</li></ul><p>3. Continuous Improvement &amp; Collective Animation</p><ul><li>Animate multidisciplinary working groups to resolve irritants and secure activities.</li><li>Train/support quality relays and proximity managers.</li><li>Contribute to the content of internal training (onboarding, refresher courses) and communication (quality flash, feedback).</li></ul><p>4. Tools &amp; Data</p><ul><li>Administer the quality GED (approval workflows, distribution, archiving).</li><li>Deploy dashboards &amp; activity reports for Management and sites.</li></ul><p>5. Governance &amp; Compliance</p><ul><li>Ensure the update and respect of the governance framework (periodic risk review, audit plan).</li></ul><p>Workplace: Sousse</p><p><strong>Desired Candidate Profile</strong></p><p>Profile : Bac+3/+5 Quality / Methods, 3-7 years of experience in multi-site operational QMS (industry, logistics, services). Mastery of quality methods (internal audits, Ishikawa, 5 Whys, FMEA, PDCA), documentary control and GED. Relational ease, group animation, pedagogy, rigor and autonomy; proactive. Professional French and English (international environment)</p><h3>Key skills</h3><ul><li>Structuring of reference systems and capturing operational knowledge.</li><li>Operational-oriented audits &amp; cross-controls.</li><li>Management of action plans and effectiveness measurement.</li><li>Change management: training, communication, field support.</li></ul><h3>Why join Veo?</h3><ul><li>Join an evolving international group.</li><li>Participate in the structuring of a high-impact quality system.</li><li>Collaborate with multicultural and multidisciplinary teams.</li><li>Benefit from a stimulating environment that promotes autonomy, progress, and recognition.</li></ul>

<p><br></p><p><b>JOB PURPOSE:</b></p><p>Under the direct line management of a Program Manager / Project Lead, the MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework. The MEAL Officer works closely with the relevant project(s) team members, and where relevant, guides and supports them, to ensure their constant and consistent alignment with the MEAL framework and overall goal and obligations, as well as with Oxfam principles, relevant policies and approaches. The MEAL Officer also works directly with the Project(s) s partners, mentors and monitors their implementation in line with the project(s) s overall MEAL framework(s). Furthermore, the MEAL Officer is expected to engage and collaborate with other MEAL Oxfam staff members, and contribute to the NA Program Team s advancement, reports and plans.</p><p>The MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework.</p><p>KEY RESPONSIBILITIES</p><p>MEAL Setup, Oversight &amp; Support</p><ul><li>Develop and establish project MEAL setup and plans, in consultation and collaboration with the team, partners and relevant parties.</li><li>Ensure a comprehensive project s MEAL framework, is implemented as planned, and adapted as needed following lessons learned or changes in the intervention logic and/or context.</li><li>Ensure scientific and statistically viable usage of a range of qualitative and quantitative data collection tools and methodologies to measure the project impact.</li><li>Develop and communicate an adequate oversight and support management mechanism for enduring regular mentoring and monitoring of the project progress and quality implementation by all relevant parties (staff, partners, etc.).</li><li>Engage and take active part in project governance related meetings, and/or in meetings with partners and other stakeholders, and contribute where and as relevant, needed and agreed.</li><li>Coordinate and facilitate the project planning and reporting processes, per set plans and obligations -Oxfam and donor-, directly contribute to their drafting and preparation, and ensure their quality and timely submission, together the PM and team.</li><li>Engage and take an active part in project team meetings, and contribute to the Project Management of the project, in respect of the MEAL component (present results, give recommendations, suggest solutions).</li><li>Support the project team in advancing their MEAL understanding and skills, hence contributions.</li><li>Assess the project partners MEAL capacities and needs, develop and/or coordinate and organize relevant capacity building sessions, trainings, provide and share tools, etc.</li></ul><p>Data Collection, Analysis &amp; Reporting</p><ul><li>Regularly compile project data, and produced useful and relevant analysis (to project, the partners and Oxfam programs in general), in line with the MEAL set up and plans, and as needed and agreed with the line manager.</li><li>Ensure proper monitoring of the partners activities relevant to qualitative and quantitative data collection, database design, and other applicable activities.</li><li>Support partners in the data analysis and effective integration of monitoring, evaluation and learning into the project activity plans ensuring that all program staff contribute and assist in implementing the M&amp;E activities.</li><li>Work closely with the Program Manager, the Advocacy Lead and/or Media/Com lead to ensure their input and sign off on all project related narrative, reports, plans, products, etc., and lead on their dissemination, per agrees and approved planned.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate would have expertise focused on socio-economic and gender inequalities, social and economic advancement, empowerment and improved conditions and rights.</p><p>Oxfam is seeking a MEAL Officer that is/has:</p><p>Seasoned, strategic and dynamic Manager with the following traits:</p><ul><li>Initiative, decisiveness and consistency.</li><li>Self-Awareness and mutual accountability.</li><li>Solution-oriented and agility.</li><li>A relevant bachelor s degree OR equivalent level of professional and work experience, with similar type of organizations.</li><li>At least 8 years of experience with progressive levels of professional responsibilities and proven experience in quality project implementation, monitoring, evaluation, accountability, and learning trajectory.</li><li>Good knowledge and understanding of the North Africa, especially in Morocco, Tunisia, socio-economic contexts, civil society field and the development area of work.</li><li>Solid skills in developing MEAL framework, plans, tools, and in building data collection and management mechanism, conducting data analysis, producing research, compiling strategic and effective lessons and stories.</li><li>Solid skills in coordinating and facilitating processes that require the involvement of, and/or interaction between, a collective or a team.</li><li>Good and solid writing skills, and experience in developing quality plans and producing quality reports.</li><li>Proven experience in directly engaging with, and mentoring and supporting diverse types of partners, stakeholders and colleagues, in MEAL and quality project implementation.</li><li>Experience in risk assessment, and in contributing to the development of prevention and mitigations plan, together with the team and partners.</li><li>Commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.</li><li>Commitment to Oxfam s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.</li><li>Demonstrated ability to work under pressure, prioritize, meet deadlines, and hold self and others to account.</li><li>Availability and ability to travel as required, including for partner s visits.</li><li>Excellent French and Arabic skills (reading, speaking, writing); a good command of English, is a plus.</li></ul><p>Desirable:</p><ul><li>Experience in being part of a multi-cultural and multi-disciplined team.</li><li>Commitment to Oxfam s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam s work.</li><li>Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women s rights, and diversity for all aspects of development work.</li></ul><p>PERSON SPECIFICATION Most importantly, every individual in Oxfam needs to be able to:</p><ul><li>Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here )</li><li>Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):</li></ul>

<p><b><br></b></p><p><b>Your Role:</b></p><p><b>As a Senior </b>Consultant, you will:</p><ul><li>Participate in due diligence, valuation, modeling, economics and lead advisory projects.</li><li>Prepare detailed reports and presentations for senior stakeholders.</li><li>Support our clients in strategic decision-making by providing insights, analysis, and recommendations based on project findings and market trends.</li><li>Collaborate with cross-functional teams to deliver high-quality solutions to our clients.</li><li>Provide guidance and mentorship to junior team members.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>What We Look For:</strong></p><ul><li>Strong academic background: CES R vision Comptable, CFA, Financial Analyst, etc .</li><li>Outstanding financial analysis, valuation, and modeling skills.</li><li>3-5 years of work experience is required in Financial Audit , Transaction Services , or Private Equity, Preferably with significant exposure to Financial Services clients (banking, insurance, asset management, fintech, etc.).</li><li>Excellent communication and interpersonal skills .</li><li>Ability to work in a dynamic team environment.</li><li>Fluent in English and French (both written and spoken).</li><li>Proficient in MS Office applications (Excel, PowerPoint, etc); knowledge of financial databases (Capital IQ, Mergermarket, etc) is preferred.</li></ul>