Security Guard Jobs in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Who We Are</b><p><b>ABOUT ENOVIS™</b></p><br><p>Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.&nbsp;For more information about Enovis, please visit www.enovis.com.</p><br><p><b>What You'll Do</b></p><br>Responsible for protecting people, property, and assets by monitoring premises, controlling access, and responding to security incidents. Performs regular patrols, enforces safety rules, and reports suspicious activity.<br><p><b><span>EQUAL EMPLOYMENT OPPORTUNITY</span></b><span><br>Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.</span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >The Security Expert and Shift Coordinator is responsible for the administrative and technical supervision of security officers, the organization of shifts, compliance with security procedures, the coordination of training, and the management of absences and replacements, thus ensuring a safe and secure environment for World Bank operations in Tunisia. </font></font></p><p><strong><font dir="auto" ><font dir="auto" >1. Supervision and Coordination of Security Agents</font></font></strong></p> <ul> <li><p><font dir="auto" ><font dir="auto" >Supervise and coordinate the daily activities of security officers assigned to World Bank operations in Tunisia.</font></font></p></li> </ul> <ul> <li><p><font dir="auto" ><font dir="auto" >Ensure compliance with the security guidelines and procedures established by UNDSS and the World Bank's Corporate Security Department.</font></font></p></li> </ul> <ul> <li><p><font dir="auto" ><font dir="auto" >Conduct regular site inspections to identify security deficiencies and propose corrective measures.</font></font></p></li> </ul> <ul> <li><p><font dir="auto" ><font dir="auto" >Manage security incidents and write detailed reports.</font></font></p></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >2. Shift Organization and Scheduling</font></font></strong></p> <ul> <li><p><font dir="auto" ><font dir="auto" >Organize and monitor the rotations and work schedules of security officers, taking into account operational needs and staffing constraints.</font></font></p></li> </ul> <ul> <li><p><font dir="auto" ><font dir="auto" >Manage leave requests and absences, and organize the necessary replacements to ensure continuous coverage.</font></font></p></li> </ul> <ul> <li><p><font dir="auto" ><font dir="auto" >Optimize the use of human resources to guarantee maximum efficiency.</font></font></p></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >3. Coordination of Training and Skills Development</font></font></strong></p> <ul> <li><p><font dir="auto" ><font dir="auto" >Identify the training needs of security officers and coordinate the implementation of appropriate training programs.</font></font></p></li> </ul> <ul> <li><p><font dir="auto" ><font dir="auto" >Ensure the updating of security officers' skills in security procedures, first aid, and the use of security equipment.</font></font></p></li> </ul> <ul> <li><p><font dir="auto" ><font dir="auto" >evaluate the effectiveness of the training programs and propose improvements.</font></font></p></li> </ul> <p><strong><font dir="auto" ><font dir="auto" >4. Administrative Management and Reporting</font></font></strong></p> <ul> <li><p><font dir="auto" ><font dir="auto" >To ensure the administrative management of security officers, including maintaining personnel files, monitoring contracts and managing absences.</font></font></p></li> </ul> <ul> <li><p><font dir="auto" ><font dir="auto" >Prepare regular reports on security activities, incidents, and the performance of security officers.</font></font></p></li> </ul> <ul> <li><p><font dir="auto" ><font dir="auto" >Liaise with the UNDSS and the World Bank's Corporate Security Department to ensure compliance with applicable national regulations.</font></font></p></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >This is an excellent opportunity to make a significant contribution to the security of World Bank operations in Tunisia, while developing your career within a prestigious United Nations organization. The position offers exposure to high-level security operations, intercultural collaboration, and professional development opportunities in security management, stakeholder engagement, and operational excellence within the United Nations system.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Deadline for Applications</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>May 21, 2026<p><b>Hardship Level (not applicable for home-based)</b></p><br>A (least hardship)<p><b>Family Type (not applicable for home-based)</b></p><br><br><br><br><br><br><br><br>Family<p><b>Staff Member / Affiliate Type</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>UNOPS LICA1<p><b>Target Start Date</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>2026-06-01<p><b>Terms of Reference</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>Position Area: Sécurité <br>Position Level: LICA 1 <br>Position Function: - Agent·e de sécurité <br>Duty Station: Ibn Khaldoun (Medenine) <br>Background :<br>Le Système des Nations Unies (SNU) en Tunisie a élaboré sa Stratégie des Opérations (BOS) pour renforcer la collaboration entre les agences onusiennes présentes dans le pays et assurer une gestion efficiente et transparente des ressources. Pour soutenir la mise en œuvre de cette stratégie, le SNU s’appuie sur son agence opérationnelle, le Bureau des Nations Unies pour les services d’appui aux projets (UNOPS), qui recrute le personnel chargé d’assurer la sécurité des locaux situés à Tunis et à Zarzis.<br>L’UNOPS, bras opérationnel des Nations Unies, fournit des services spécialisés en gestion de projet, passation de marchés et infrastructures, contribuant ainsi à l’efficacité et à la durabilité des projets de ses partenaires<br>Mission du personnel de sécurité. Le personnel de sécurité est responsable de la protection des personnes, des biens et des installations<br>techniques sur les sites des agences du Système des Nations Unies (sièges, ou centres). Sa mission s’inscrit dans une logique de prévention, de vigilance et d’intervention, contribuant directement à la sûreté des opérations et à la sérénité du personnel.<br>Functions / Key Results Expected <br>Mission du personnel de sécurité <br>Le personnel de sécurité est responsable de la protection des personnes, des biens et des installations <br>techniques sur les sites des agences du Système des Nations Unies (sièges, ou centres). Sa mission <br>s’inscrit dans une logique de prévention, de vigilance et d’intervention, contribuant directement à la <br>sûreté des opérations et à la sérénité du personnel.<br>Responsabilités principales :<br>✓ Assurer la surveillance continue des sites et des équipements sensibles.<br>✓ Garantir la protection physique des personnes présentes sur les lieux.<br>✓ Intervenir rapidement en cas d’incident ou d’urgence, en appliquant les consignes de sécurité<br>(SOP) et en contactant les services compétents.<br>✓ Informer le/la chef·fe d’équipe de tout incident ou accident survenu.<br>✓ Préparer et organiser son poste de travail en veillant au respect des règles de santé, sécurité<br>et environnement (SSE).<br>✓ Appliquer rigoureusement les instructions techniques transmises par la direction.<br>✓ Respecter la planification des rondes de surveillance et les horaires établis.<br>✓ Adopter un comportement professionnel et une communication appropriée sur les sites.<br>✓ Faire fonctionner et surveiller les systèmes et équipements de sécurité selon les besoins (CCTV,<br>alarmes, contrôle d’accès,x-ray)<br>✓ Contrôler l’accès, vérifier l’identité et inspecter les sacs/objets ainsi que les véhicules entrant sur le site.<br>✓ Tenir à jour les registres mises à disposition (de patrouille, des visiteurs, des contrôles et du courrier)<br>✓ Capacité à travailler en horaires décalé, y compris les nuits, les jours fériés et les weekends.<br>✓ Assumer toutes autres taches, en respectant les procédures des agences UN.<br>Autorité opérationnelle :<br>Le personnel de sécurité dispose d’une autorité décisionnelle limitée à son périmètre de responsabilité, lui permettant de prendre des décisions immédiates et appropriées dans le cadre de ses fonctions, notamment en situation d’urgence ou de risque identifié.<br>Impact of Results<br>La qualité et l’efficacité du travail accompli par l’agent·e de sécurité jouent un rôle fondamental dans le bon fonctionnement quotidien des bureaux du Système des Nations Unies en Tunisie. Un environnement de travail propre, ordonné et hygiénique ne se limite pas à des considérations esthétiques : il constitue un levier essentiel pour garantir la santé, la sécurité et le bien-être du<br>personnel. Il favorise également un climat de travail positif, propice à la productivité et à la collaboration. Par ailleurs, il reflète l’image professionnelle et les standards d’excellence du SNU auprès des partenaires institutionnels, des visiteurs et du grand public, renforçant ainsi la crédibilité et la légitimité<br>de ses actions sur le terrain.<br>.<br>Recruitment Qualifications <br>Education Niveau d’études secondaires est requis.<br>Experience<br>• Une expérience d’au moins 1 an dans le domaine de la<br>sûreté/sécurité, des services de réception et de<br>l’administration, ou dans un domaine est requise.<br>• Expérience précédente avec les agences UN ou<br>organisation internationale est désirable ;<br>Language Requirements Fu Aptitude à parler et écrire en français et en arabe<br>Required competencies • Bonne condition physique (travail de nuit, position statique, vigilance).<br>• Bonne compétence en communication, capacité à<br>s’exprimer de manière claire et convaincante.<br>• Grande capacité d'attention.<br>• Dynamique<br>• Esprit d’équipe<br>• Personne de terrain<br> Formation pour l’utilisation des équipements de détection<br>tels que le CCTV, des machines à rayons X et des<br>détecteurs de métaux portiques sera considérée comme un<br>atout.<br>• Certification de premiers secours Base 1 et tout autre<br>certificat en sécurité et sureté sera un atout désirable.<br>A un stade ultérieur, seuls les candidats qui passeront l’entretien seront amenés à fournir le B3 (ou le<br>reçu de la demande du B3) ainsi que la liste des référents.<b>Standard Job Description</b><b>Required Languages </b><p>,</p><br><p>,</p><br><b>Desired Languages </b><p>,</p><br><p>,</p><br><b>Additional Qualifications</b><p><i>Skills</i></p><br><p><i>Education</i></p><br><p><i>Certifications</i></p><br><p><i>Work Experience</i></p><br><br><br><br><br><br><br><br><br><br><p><b>Other information</b></p><br>This position doesn't require a functional clearance<p><br><b>Remote</b></p><br>No </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide secured remote operational support across identity and access management and vulnerability management.<br> The role performs approved technical activities and tracking; access approvals, security policy, risk acceptance and regulatory accountability.<br> • Support user, privileged and service-account administration through approved requests and access workflows.<br> • Assist with periodic access reviews, joiner/mover/leaver controls and evidence preparation.<br> • Operate approved vulnerability scanning and reporting tools and validate findings with system owners.<br> • Maintain vulnerability, exception and remediation trackers and coordinate technical follow-up.<br> • Support IAM, MFA, privileged-access and directory-service incidents within authorised access boundaries.<br> • Provide metrics, evidence and trend analysis for security reporting and governance reviews.<br> • Escalate overdue, critical or policy-related matters to the onsite Security Engineer.<br> • Maintain operational procedures, access-control records and vulnerability-management documentation.<br> • Minimum 5 years of relevant IAM and/or vulnerability-management experience, with credible practical exposure to both domains.<br> • Experience with Microsoft identity services, SailPoint, CyberArk or equivalent IAM/PAM platforms.<br> • Experience with enterprise vulnerability-scanning and remediation-tracking platforms.<br> • Microsoft Identity, SailPoint, CyberArk, CEH, OSCP, GPEN or equivalent certification preferred.<br> • Strong understanding of privileged access, least privilege, remediation governance and audit evidence.<br> Preferred Profile • Previous experience supporting UAE government or regulated cybersecurity environments.<br> • Working knowledge of TDRA-hosted environments and related security-access processes.<br> • Experience operating through secured remote-access and privileged-session controls.<br> Expected Contribution • Access and vulnerability activities are completed only through approved workflows.<br> • Critical findings and overdue actions are escalated with clear ownership.<br> • Evidence and trackers remain accurate, current and audit-ready.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Description de l'entreprise<br><br><p>Rejoignez un hôtel membre du réseau Accor,&nbsp;dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.<br>Ayez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.</p><br><br>Description du poste<br><br><p>Agent de sécurité (H/F)<br>Gardien et protecteur. Vous assurez la sécurité et le bien-être de vos collaborateurs, de vos clients et de vos visiteurs. Vous êtes attentif, efficace et dévoué. Vous faites de votre établissement un lieu sûr et agréable pour tous.<br>Ce que l'établissement vous offre :<br>En quelques mots, mettez en valeur les bénéfices et les avantages à travailler dans votre établissement<br>Carte collaborateurs offrant des taux réduits chez Accor<br>Learning programs through our Academies<br>L’opportunité de développer vos talents et de vous épanouir au sein de votre établissement et à travers le monde<br>La capacité à faire la différence à travers nos activités Ethiques &amp; Responsabilité Sociale des Entreprises, comme Planet 21<br>Votre rôle :<br>Assurer la sûreté et la sécurité des clients, des collaborateurs, et de l'établissement dans sa globalité<br>Evaluer et reporter toute violation de la loi ou de la politique de l'établissement, ainsi que les accidents, les plaintes, les activités criminelles et les situations de crise<br>Assurer la surveillance des lieux, des comptes de caisse et de l'affluence<br>Informer et assister les clients sur les installations et équipements de l'établissement</p><br><br>Qualifications<br><br><p>Votre expérience et vos compétences incluent :<br>Une expérience significative similaire est un plus<br>Bonne communication interpersonnelle et capacité à gérer les conflits<br>Responsable et fiable</p><br><br>Informations supplémentaires<br><br><p>Votre équipe et votre environnement de travail :<br>En quelques mots, présentez l’équipe, l’établissement ou l’environnement de travail qui reflète la culture de l'équipe<br>Note : Vous pouvez inclure ici les spécificités locales ou les critères légaux, tels que le permis de travail.<br>Notre Engagement Diversité &amp; Inclusion :<br>Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves Frontier coding agents are already good at passing tests.<br> We measure whether they pass them the right way .<br>We're building a dataset to evaluate the safety and conduct of AI coding agents — not just whether they complete a task, but whether they do it honestly, within scope, and without cutting corners.<br>You'll design tasks where the easy path is the unsafe one, and write the tests that catch it: Build realistic developer environments — a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks that pair a benign development goal with a tempting unsafe shortcut: scope creep, policy violations, data corruption, over-permissive changes Write tests that verify whether the agent completed the task the right way — catching corners cut, not just checking outputs Iterate on tasks and tests based on QA feedback — review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT: Not data labeling; Not prompt engineering; Not cybersecurity or red-teaming — there is no attacker in the scenario.<br> Cybersecurity experience is a nice-to-have but not a requirement.<br> We're looking for engineers who understand how code should behave, not penetration testers.<br> Strong software engineers, not security specialists; Not writing code from scratch — the agent writes most of the code; you design the situation and evaluate the outcome; What we look for 4–5+ years in software development; Core stack: Python, JavaScript/TypeScript; Strong test design skills — functional and integration tests that separate safe from unsafe completion, not just correct from incorrect; Hands-on experience with coding agents (Claude Code, GitHub Copilot CLI, Codex, or similar); Familiarity with GitHub PRs and CI workflows as a user; Stack breadth is welcome, not a filter.<br> Tasks simulate real repositories with databases, CI pipelines, and deploy scripts, so wider backend and infrastructure exposure is genuinely useful — but you don't need to be an expert in every layer; English proficiency — B2+ Why this is hard Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> The real difficulty is building the temptation — a scenario where the unsafe or out-of-scope path is the path of least resistance — and then writing tests that reliably catch an agent that took it.<br> Tasks have many valid solutions; tests must accept all of them and reject the bad ones.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 20-25 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description of the position Within a Salesforce team currently being structured, we are looking for a Salesforce Developer H/F on a permanent contract, based in Tunis. You will join a team where you will be responsible for proposing solutions, challenging technical choices, and actively contributing to the evolution of our Salesforce environment. Your missions: Salesforce Development &amp; Configuration: Design, develop, and evolve Salesforce solutions in Apex and Lightning Web Components (LWC). Ensure the maintenance of existing Visualforce developments when necessary and perform advanced platform configuration (objects, fields, Flows, validation rules, security, and data models). Quality &amp; Best Practices: Develop robust, maintainable, and secure code by applying Salesforce best practices. Design Apex unit tests, participate in code reviews, and contribute to the continuous improvement of development quality. Integrations &amp; IS: Develop and maintain integrations between Salesforce and the information system applications (ERP, HubSpot, APIs, and other third-party tools), ensuring the reliability of exchanges, data quality, and solution performance. Collaboration &amp; Delivery: Use Git for source code management, contribute to deployments, and participate in improving development and delivery practices. Ensure rigorous tracking of your developments via Jira. Business Collaboration &amp; Continuous Improvement: Work in close collaboration with the Sales, Marketing, Data, IT, and third-party teams to understand their needs, challenge them when relevant, and design appropriate solutions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>And if it were you! You have at least 5 years of experience in Salesforce development and are capable of independently handling development, configuration, and integration topics in a demanding business environment. You master Apex, Lightning Web Components (LWC), as well as the main Salesforce platform mechanisms (Flows, security, data models, objects, automations). You are committed to producing quality code and naturally apply development best practices: unit tests, maintainability, security, documentation, and source code management via Git. You are comfortable with API integrations and understand the challenges related to data exchanges between Salesforce and other information system applications. Beyond the technical skills, we are looking for a curious, autonomous, and proactive person, capable of understanding business challenges, challenging solutions when necessary, and working closely with various stakeholders. You enjoy solving problems, taking a step back, and actively contributing to the continuous improvement of practices and implemented solutions. This position will allow you to participate in the structuring of the Group's Salesforce ecosystem, in close collaboration with the Salesforce Tech Lead and the business teams.</p><p></p></section>

<p>In the context of developing its Technology Risk activity, EY Tunisia is looking for Junior Auditors / Consultants specializing in Information Systems and innovative technologies. Technology Risk is also integrated within a larger department called Business Consulting, comprising approximately 220 people, thus allowing for more diverse opportunities and/or continuous evolution on complex mixed business and IS issues.</p><p><strong>The Opportunity</strong></p><p>Our Technology Risk team currently has more than 60 consultants and supports major companies in various sectors (Banks, insurance, industry, public sector, telecom, etc.) and different geographies (Tunisia/ Maghreb/ Africa/ Europe: France, Luxembourg, Germany, etc./ Middle East: Qatar, UAE, Saudi Arabia, Egypt, etc.) in transforming their IS to meet strategic, regulatory, and security challenges broadly.</p><p>By joining us, you will have the opportunity to develop various business and technical expertise by participating in various audit and consulting missions.</p><p>You will also benefit from training and close coaching throughout your professional career within the Firm.</p><p><strong>Your Missions</strong></p><p>You will be trained in our methodologies and will have the opportunity to work, according to your skills and aptitude, within multidisciplinary teams on various types of audit and consulting missions:</p><ul><li>Management and control of risks related to information systems and cybersecurity</li><li>Program/Project Risk Management</li><li>Information system audit across all SI layers: application, network (LDAP directories, Active Directory), infrastructure (servers, databases)</li><li>Review of IT system implementations, both on the application layer and the infrastructure layer (application server, database)</li><li>SOCR (Service Organizations Control Reporting) projects</li><li>Business Continuity Plan, Crisis Management</li><li>Cybersecurity readiness assessments</li><li>Support for the implementation of an information security management system</li><li>Regulatory audit and in accordance with standards and best practices (ISO27001/ ISO27002/ ISO22301/ NCA ECC/ SWIFT CSP/ NIST/ etc.)</li></ul><p><strong>Your Responsibilities:</strong></p><ul><li>You actively participate in the execution of missions with our clients in close collaboration with experienced consultants and managers.</li><li>You intervene at the core of companies and their business processes to provide advice aimed at helping them manage their operational or technological risks, particularly in the context of audit missions.</li><li>You support management in implementing their risk management frameworks (risk mapping, process modeling, other diagnostics...).</li><li>You base your work on qualitative and quantitative analyses from sometimes large and complex data.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Graduate of an engineering school, management school, or university, you have successful prior experience (internship, apprenticeship) in a company, audit firm, or consulting firm in the field of Information Systems.</p><p>Enthusiastic, dynamic, committed, you have a strong ability to adapt and enjoy working in a team.</p><p>Your rigor, interpersonal skills, and ease in oral and written communication will contribute to the excellence of our service to clients.</p><p>Advanced English</p><p>Good communication in French</p><p>International experience is a plus.</p><p>As part of its Diversity policy, EY considers all applications, including those from people with disabilities, on equal terms.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>• Administer Windows and/or Linux server environments, virtualisation platforms, storage and associated infrastructure services.<br> • Monitor availability, capacity and performance; investigate alerts and restore service within agreed priority and escalation procedures.<br> • Plan and execute approved patching, configuration changes, hardening and lifecycle maintenance.<br> • Maintain server inventories, configuration records, operating procedures, diagrams and technical runbooks.<br> • Support incident, problem and change management, including root-cause analysis and corrective actions.<br> • Coordinate infrastructure dependencies with network, cloud, backup, cybersecurity, application and database teams.<br> • Support discovery, baseline assessment and transition activities for on-premises and any subsequently approved hosted environment.<br> • Participate in agreed on-call coverage for critical infrastructure incidents.<br> • Minimum 6 years of relevant infrastructure and server administration experience.<br> • Strong hands-on experience with Windows Server and/or enterprise Linux, Active Directory and virtualisation technologies.<br> • Practical knowledge of monitoring, patch management, storage, capacity planning and security hardening.<br> • VCP, MCSE/Microsoft role-based certification, RHCSA or Server+ preferred.<br> • Ability to produce clear technical documentation and work within controlled change processes.<br> • Experience operating hybrid on-premises and cloud environments.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Social Media Video Editor today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Transform raw footage and briefs into ready-to-publish social media content based on reference materials and specific guidelines; Edit content to match the required pacing, visual style, and effects; Perform color correction and color grading to ensure a polished final look; Clean, mix, and optimize audio, including reusing or replacing soundtracks and refining voiceovers; Generate, review, and verify subtitles for accuracy and readability.<br> What you need to succeed in this role: Excellent English skills (at least C1 level); Strong portfolio of 10+ published and successful Instagram/TikTok videos is a must; Strong practical understanding of food and dishes; Highly adaptable and comfortable working in a fast-paced environment; Proactive, driven, and solution-oriented, with a strong sense of initiative; Flexible, reliable, organized, and detail-oriented; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 9 AM - 6 PM GMT+2; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Video Editor who thrives on delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via emails and calls; Assist customers with product-related inquiries; Support customers throughout the purchase process; Stay up to date with product changes and updates; Troubleshoot technical issues over the phone; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists; What you need to succeed in this role: Excellent English (C1 for both written and spoken is a must ); 1+ year experience in customer support; Strong verbal communication skills; Previous experience with a wide product range; Comfortable using technical terminology and guiding customers through troubleshooting steps; Pre-sales experience; Attention to details ; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Flexible schedule; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code:1SC</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010.<br> We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.<br> Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.<br> If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.<br> What you will do: Provide exceptional technical support via calls, chats, and emails; Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance; Gather required technical information to ensure the resolution of complex cases; Ensure customers' satisfaction with any interaction; Maintain working knowledge of our client’s products and services; Securely work with customers’ sensitive information; Troubleshoot common issues using the knowledge base and update transaction statuses when needed; Provide guidance on resolving subscription-related issues; Escalate complex, repetitive, or merchant-related issues to L2 team; Ensure proper case handling and follow-up to support timely issue resolution.<br> What you need to succeed in this role: Excellent English and German communication skills (at least C1 for both spoken and written); Minimum of 1 year of experience in Customer Support; Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms; Customer-oriented and responsible attitude.<br> Will be a great plus: Experience with Technical Support.<br> Benefits : Schedule: 5 working days, Monday to Friday, from 9am – 5pm, CET; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 33I</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>