CSS developer Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Field Service Engineer ensure the operation of local IT infrastructure by performing on site installations, maintenance, repairs, and issue resolution. They act as escalation points for critical incidents, ensuring secure service continuity and driving customer engagement. They continuously learn and adapt, staying current with new technologies and industry trends.</p><p>What you ll be doing:</p><ul><li>Ensure reliable local IT operation, maintenance, and security of local infrastructure, end-user devices and networks through regular on-site and remote checks, in line with Group IT standard</li><li>Supports the rollout of global projects</li><li>Oversee the lifecycle and manage local/regional IT assets, and ensure availability, compliance, continuous support and appropriate security controls</li><li>Conduct on-site installations, repairs, and maintenance of telecom and IT equipment, ensuring minimal downtime</li><li>Manage local IT equipment (PCs, peripherals) including issuance, returns, and disposals in accordance with asset policies; in collaboration with local IT contact (where applicable)</li><li>Maintain accurate service records, reports, and documentation to ensure compliance with regulatory/safety requirements</li><li>Manage vendor relationships to ensure timely delivery and quality of IT services and hardware (within area of responsibility)</li><li>Strengthen resilience through disaster recovery readiness, incident response, and adherence to IT security standards</li><li>Act as escalation point in the event of business-critical incidents, ensuring timely resolution/communication with Global IT</li><li>Respond to tickets dispatched by the Service Desk</li><li>Facilitate awareness and knowledge sharing to help end users adopt IT systems and tools securely and effectively (e.g.,system/tool implementation, ServiceNow training)</li><li>Collaborate with cross-functional teams to develop and implement service improvement plans, driving operational efficiency and customer engagement</li><li>Collect and analyse business feedback and data to identify improvement opportunities and drive service excellence</li><li>Act as point of contact and local IT advisor for local business ensuring reliable operations and timely issue resolution</li></ul><p>Technical Skills &amp;</p><ul><li>IT Service Management Operations Support / Monitoring, incl. Incident and Problem Mgmt.</li><li>Infrastructure Maintenance, incl. Workplace / End-user computing and devices, Network, and Storage Engineering</li><li>Disaster Recovery/Business Continuity</li><li>Service Desk and End User Support</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas this is an added advantage:</p><p>Experience in:</p><ul><li>Minimum 3 5 years of experience in IT infrastructure, end-user support, or IT operations, preferably in an industrial or international environment in Tunisia</li></ul><p>Education:</p><ul><li>Bachelor/Master s degree in Information Technology, Computer Science, Networks and Telecommunications, or a related field.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Microsoft AI Engineer - CCoE, NA<br><b>Job Description:</b><p>As a Microsoft AI Engineer, you will support partners, internal teams and end customers across North America with the development, integration and implementation of AI agents. You will help translate customer needs into practical solutions, contribute to proof of concepts and quick developments, and guide stakeholders on how Microsoft technologies can be used to deliver effective AI agent outcomes.</p><br><br><br><p><b>What You'll Be Doing</b></p><br><br><ul><li><p>Support partners, internal teams and end customers across North America with the development and integration of AI agents.</p><br><br></li><li><p>Contribute to proof of concepts, demos and quick/simple developments that show how AI agents can address customer challenges.</p><br><br></li><li><p>Engage in customer and partner discussions to understand business needs and help define the best implementation approach for AI agents.</p><br><br></li><li><p>Provide guidance on Microsoft technologies, including Microsoft Copilot, Copilot Studio and related AI capabilities.</p><br><br></li><li><p>Help partners identify relevant AI agent use cases and translate them into practical, commercially relevant solutions.</p><br><br></li><li><p>Collaborate with internal sales, technical and vendor teams to support AI-related opportunities and customer engagements.</p><br><br></li><li><p>Share knowledge, best practices and learnings around emerging AI agent topics with internal teams and partners.</p><br><br></li><li><p>Support customer-facing conversations by explaining technical concepts in a clear and accessible way.</p><br><br></li><li><p>Maintain awareness of developments in Microsoft AI technologies, security considerations and the broader AI agent landscape.</p><br><br></li></ul><br><p><b>What We're Looking For</b></p><br><br><ul><li><p>Good understanding of Microsoft technologies, with strong Microsoft knowledge preferred.</p><br><br></li><li><p>Microsoft Certified Frontier Transformation Engineer is strongly preferred. Willingness/ability to obtain certification is required.</p><br><br></li><li><p>Experience with Microsoft Copilot, Copilot Studio or similar AI agent technologies is required.</p><br><br></li><li><p>Some development skills, including the ability to create quick prototypes or use “vibe coding” approaches to support proof-of-concept work.</p><br><br></li><li><p>Understanding of AI agent development and integration; this is not a pure developer role, but the successful candidate should be comfortable discussing and shaping AI agent solutions.</p><br><br></li><li><p>Ability to support partners and customers in defining practical implementation approaches for AI agents.</p><br><br></li><li><p>Customer-facing experience is preferred, although candidates with the right attitude, strong communication skills and stakeholder engagement ability will also be considered.</p><br><br></li><li><p>Strong communication skills and the ability to engage confidently with internal teams, partners and customers across different countries and functions.</p><br><br></li><li><p>Additional Microsoft certifications would be a plus.</p><br><br></li></ul><br><p><b>Work Arrangement</b></p><br><br><p>Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.&nbsp;</p><br><br><br><p><b>What's In It For You</b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.&nbsp;That’s&nbsp;why we offer competitive financial compensation, including various compensation plans and a solid benefits package.&nbsp;</p><br><br><ul><li><p>Medical, Dental, Vision Insurance&nbsp;</p><br><br></li></ul><ul><li><p>401k, With Matching Contributions&nbsp;</p><br><br></li></ul><ul><li><p>Short-Term/Long-Term Disability Insurance&nbsp;</p><br><br></li></ul><ul><li><p>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options&nbsp;</p><br><br></li></ul><ul><li><p>Paid Time Off&nbsp;(including&nbsp;sick, holiday, vacation, etc.)&nbsp;</p><br><br></li></ul><ul><li><p>Tuition Reimbursement&nbsp;</p><br><br></li></ul><ul><li><p>Growth Opportunities&nbsp;</p><br><br></li></ul><ul><li><p>And more!&nbsp;</p><br><br></li></ul><br><p>#LI-EK1</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><p>$138,900.00 - $200,000.00 OTE</p><br><br><br><p>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. &nbsp;</p><br><br><b>Location:</b>US-CO-Colorado (Remote Employees)<br><br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Are you excited by the potential of AI, automation, and low-code tools to transform how people work? As an AI Community Enabler Tech Expert &amp; Change Manager, you will be both the technical backbone and the community catalyst of LEONI s global citizen development and AI community. Your mission is to ensure that our AI and Citizen Development transformation is not only technically sound, but also understood, embraced, and actively driven by our global business users. You will care about the tools, trainings, and technical expertise that enable business users to innovate and automate at scale and at the same time engage, inspire, and support them so that adoption, impact, and sustainability are maximized. You ll bridge the gap between business and IT, simplifying complexity, fostering engagement, and empowering people to see themselves as part of the transformation. This role is ideal for someone who thrives in a hands-on, solution-oriented environment, enjoys working with people, and wants to make a real impact across a global organization.</p><p>1. Technical enablement &amp; expertise</p><ul><li>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users.</li><li>Provide technical guidance and support to community members on solution design, architecture, and troubleshooting.</li><li>Support business users in translating their needs into scalable and robust technical solutions.</li><li>Beware of existing citizen dev solutions and business needs. Proactively help in transferring solutions to areas where it makes sense.</li><li>Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards.</li><li>Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content.</li><li>Continuously identify and introduce new technologies and approaches that can scale across the company.</li><li>Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</li></ul><p>2. Community building, change &amp; adoption</p><ul><li>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community.</li><li>Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups.</li><li>Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources.</li><li>Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners.</li><li>Collect user feedback and translate it into actionable improvements for tools, processes, and training.</li><li>Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement.</li><li>Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</li></ul><p>3. Collaboration between business, IT &amp; AI</p><ul><li>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users.</li><li>Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</li></ul><p>Benefits</p><ul><li>You ll be part of a cross-functional AI team with a startup spirit inside a global automotive supplier.</li><li>You ll work closely with colleagues (AI Community Enabler, AI Engineers, IT, community leads) to ensure both technical and change success.</li><li>You will have the freedom to shape and grow a global citizen development and AI community, including its tools, technical foundation, and engagement formats.</li><li>You ll have the freedom to explore new tools and propose our citizen development tech stack.</li><li>Your work can directly impact thousands of employees worldwide.</li><li>Environment that values initiative, experimentation, and scalability.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</li><li>Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</li><li>Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat).</li><li>Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</li><li>Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor, ), APIs and relational/non-relational databases is a plus.</li><li>Experience working with business users and translating their needs into technical solutions.</li><li>Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</li><li>Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</li><li>Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</li><li>Motivation for change management, digital adoption, internal communications, or community building.</li><li>Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</li><li>Experience with workflow and data automation tools (e.g. KNIME).</li><li>Experience in scaling solutions and driving automation/AI programs at scale.</li><li>Experience with design thinking, user journey mapping, or internal communication strategy.</li><li>Knowledge about governance topics (responsible AI, data ethics, GDPR).</li><li>Certifications in Microsoft Power Platform or AI/Automation tools.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>You'll be part of a small, cross-functional data team that drives impact across Fabulous.<br> We work closely with Product Growth, User Acquisition, and Finance.<br> We take a full stack approach : every team member contributes across the full data spectrum.<br> We don't specialize into Analytics Engineering or Data Science or Data Analysis.<br> While we each have our own strengths, we contribute to projects across the entire spectrum of data work.<br> This encourages strong ownership and drives impact.<br> Practically, we work across three areas: - Analytics Engineering : Data modeling and transformations to build, maintain, and scale our analytics pipelines in dbt .<br> Once an MVP is validated, we implement and improve it iteratively - with solid testing, data observability, and architecture that keeps tech debt manageable.<br> - Applied Analytics : Data exploration, dashboard building in Omni, and ML model building.<br> We aim for simplicity and interpretability but don't shy away from complexity when we face it.<br> We work with highly data literate stakeholders - when building new models or dashboards we empower our users to continue to analyze the data themselves.<br> - Data Science: ML model building to make predictions to inform the business quickly.<br> Our stack: **Fivetran · BigQuery · dbt · Amplitude · Omni** This role is critical to the team's continued success: - Diverse, high-impact projects.<br> You'll work on business-critical problems in close collaboration with business teams — improving metric accuracy, exploring new growth perspectives, building well-tested reporting pipelines, investigating data discrepancies, or applying statistics and ML where they add real value.<br> - Building and maintaining our codebase.<br> You'll contribute to solid analytics pipelines using SQL and dbt.<br> Managing tech debt, improving engineering practices, and shaping the project's architecture are core to this role.<br> - Growing into ownership.<br> Over time, you'll own parts of the codebase, become the go-to person for at least one business team, and have a strong voice in how the analytics project evolves.<br> - Leveling up the team.<br> Share knowledge, and contribute to practices that help everyone grow.<br> Speak up - we want you to shape the team's direction, cohesion, and mission.<br> - Working autonomously.<br> You'll manage your own projects and stakeholders.<br> Clear, concise documentation is expected so future collaborators can build on your work.<br> We embrace the age of AI.<br> We use tools like Claude Code daily to write, review and ship code faster, while focusing our time on problem solving multiple projects in parallel.<br> We are building out multiple entry points for our business stakeholders to interact with our data in natural language and believe this is the future of data work.<br> You'll report to the Data Lead and be part of the Engineering team.<br> About Us An award-winning health, wellness, &amp; coaching company that creates apps which fall the top ten internationally.<br> Our science-based approach sits squarely in the tech-for-good lane, helping people live their best lives.<br> Everyone who has joined this company is committed to using evidence-based research to find the absolute best ways to change lives for the better.<br> Our History Three co-founders created the Fabulous app: Sami, Amine, and Taylor.<br> Growing up in Tunisia, Sami and Amine were only 16 when they met.<br> With their early iteration, they reached out to Taylor, an award-winning designer in Malaysia.<br> Their vision was welcomed into an incubation lab for startups at Duke University led by world-renowned Behavioral Economics Professor Dan Ariely.<br> Our Chief Storyteller Jaz co-founded the Introductory Psychology program at Stanford University.<br> Our Approach We use a behavioral economics lens to help individuals find that 'on switch' inside them to achieve their fullest potential.<br> What has emerged is a system that transforms tiny habits into profound long-term changes.<br> A world in which people with ADHD thrive.<br> A method for gratitude to reach through difficulty.<br> A sanctuary to seek out your true purpose.<br> A fountain of knowledge.<br> A space for rest and self compassion.<br> Our Mission Help every individual discover the wonderful person inside themselves by creating: beautiful, evidence-based, life-changing products.<br> Our Environment The first thing that sets us apart is that we’re not a place at all.<br> While we’re a remote company, it’s not unusual to feel you know your teammates better than those you’ve shared an office with in the past.<br> Ours is a professionally nourishing environment that is flexible and fully remote.<br> Team members enjoy in house challenges and Slack event and work across a variety of tools.<br> Meetings are kept to a minimum and deep work is encouraged.<br> Our Awards Apple Best Apps of 2018 Editor’s app choice in more than 30 countries Winner of Google’s Material Design Award Best App Finalist in Google Play Awards Consistently ranking in the top ten Health &amp; Fitness apps Backed by Facebook Startup Lab and Microsoft Venture Our Norms Ownership : Be the CEO of your tasks.<br> No one is watching over your shoulder.<br> Be the proof.<br> Open Communication: Constructive ideas are always flying across time zones.<br> Deep Work: Disconnect.<br> Find your flow.<br> Become industrious.<br> It’s about the work here.<br> Always Offer Context: Sharing rationale works wonders in asynchronous conversations.<br> Impeccable Agreement: Promise, then follow through.<br> Everyone relies on everyone.<br> Egos are checked at the door.<br> Those who join our workforce place themselves in service of our members.<br> Our Future To this day, over 30 million people have started their journey to better themselves with our apps.<br> We are creating a generation of change-makers, with the same drive to help others, each in their own way.<br> Our Invitation At Fabulous, every team member is a sculptor in their own right.<br> Together, we help millions of users step out of their block of stone and step into the fullest version of their life through behavioral science.<br> Tell us what drives you; if you were to pick up your tools, what would you contribution look like?<br> Required: - University degree in Engineering, Computer Science, or Applied Mathematics - 4+ years of experience across data science, analytics, or analytics engineering - ideally with exposure to more than one of these - Excellent SQL skills, with experience building data models using dbt (or similar tools) - Strong engineering fundamentals: testing, clean code, peer review, CI/CD, git workflows - Passionate about the future of AI, researches the cutting edge, not afraid to experiment with new tools - Experience with cloud data warehouses and modern data stack tools - Self-starter who takes ownership, manages stakeholders, and communicates proactively - Excellent written and verbal English - Comfortable working remotely (we're remote-first) Great to have: - Hands-on experience with Digital Marketing / User Acquisition (attribution, iOS privacy &amp; SKAN, UA metrics) or Product / Growth (A/B testing, retention, monetization) - Familiarity with our stack (Amplitude, dbt, BigQuery, Omni) - Good analytical and statistical intuition - Prior experience in an agile startup environment If you're excited about this role but don't check every box, we'd still love to hear from you.<br> We value curiosity and growth mindset over a perfect resume.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description As a support technician you will be required to: Remotely diagnose computer hardware or software malfunctions Configure the workstation to the user's needs and perform functional tests Guide the user to resolve the incident or take control of the system remotely Escalate unresolved incidents if necessary, remaining attentive to intervention time commitments, and keep the user informed Create a precise description of the intervention after each call and fill in the necessary fields in the incident management tool.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Passionate about IT, with a degree in Computer Science, or at least 2 years of experience in user support or a contact center. Whether you're a recent graduate or considering a career change, you speak fluent French and English. You're flexible with your hours and/or looking for a hybrid role.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" ><b>Job Description</b> As a support technician, you will be required to: Remotely diagnose hardware or software malfunctions; Configure workstations to meet user needs and perform functional tests; Guide users to resolve incidents or take remote control of the system; Escalate unresolved incidents as needed, while adhering to intervention time commitments and keeping users informed; Complete a detailed description of the intervention after each call and fill in the necessary fields in the incident management tool</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You speak fluent Italian and English, are passionate about IT, and have a degree in Computer Science, or at least 2 years of experience in user support or a contact center. You are a recent graduate or considering a career change. You are flexible with a wide range of hours and/or looking for a hybrid job.</font></font></p><p></p></section>

<font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We are passionate CX enthusiasts and just as dedicated to our clients as we are to their fans. That's why the world's most popular brands trust us. We stand behind the brilliant ideas of fintechs setting new standards, technology legends, and much more. Now we are looking for an English-speaking Customer Service Representative who enjoys helping others and is highly committed to providing excellent customer service. We look forward to welcoming you to our team!</font></font><div> <br> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What can you expect?</font></font></strong> </div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An international and inclusive environment where you will feel supported, encouraged and welcome from day one.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuous development through our internal learning platforms and external training.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Unlimited career opportunities: 90% of our managers and executives started their careers as customer service specialists.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A two- to three-week training course that will familiarize you with the specifics of the job.</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Modern and comfortable offices and relaxation areas for breaks;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Flexible working hours;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Free taxi rides for the end of shifts between 7:30 pm and 11:00 pm;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Operating services and discounts.</font></font><br> <br> </li> </ul> </div> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Become part of Transcom as a customer service representative!</font></font></strong> </div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Be on the front line of customer service and make a significant impact at the company level. In this role you will:</font></font></div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">working for a world-leading digital marketplace dedicated to making secondhand fashion more accessible, where I focus on scaling platform growth and improving customer engagement in international markets;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide an excellent customer experience by responding to customer inquiries promptly and accurately via tickets;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the success of the project, suggest improvements, share knowledge and learn together with your colleagues.</font></font><br> <br> </li> </ul> </div> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To be successful in this position, the following skills are required:</font></font></strong> </div> <div> <ul> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">B2 level German language skills (spoken and written);</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong oral and written communication skills as well as interpersonal skills such as empathy and listening;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to quickly absorb information, adapt, and react to changes;</font></font></li> <li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A positive attitude and willingness to provide an excellent customer experience. You are convinced that customers deserve more than just support.</font></font><br> <br> </li> </ul> </div> <div> <strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What is life like at Transcom?</font></font></strong> </div> <div><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Transcom, we are tirelessly committed to our customers and to each other. Every day, someone begins their journey with us, transforming existing potential into skills for the future. Dedication, team spirit, and supporting others are valued here. We foster positive, sustainable change within our teams and communities. It's simply how we do things at Transcom. We look out for each other and support one another. You are welcome from day one, just as you are. With the right attitude, there are no limits to our shared success.</font></font></div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Septeo Hospitality is looking for a Java Developer in Tunis to support the development and maintenance of the e-Season software suite, dedicated to outdoor hotel management (campsites). In a context of high activity, you will primarily be involved in application maintenance and continuous improvement of existing applications, while also contributing to functional evolutions.</p><p>Your daily tasks:</p><ul><li>Develop and maintain the e-Season suite applications in a Java environment</li><li>Ensure application maintenance: ticket processing, bug and incident correction</li><li>Analyze and debug existing code (legacy applications)</li><li>Understand the existing architectures and associated business logic</li><li>Develop functional evolutions</li><li>Write SQL queries and exploit data (extractions, analyses)</li><li>Participate in team rituals (Daily meetings, etc.)</li><li>Contribute to the improvement of technical documentation</li><li>Participate in initiatives around AI applied to development</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You have at least 3 years of experience in a similar environment and have a perfect command of Java (versions 8 or 21).</p><p>You appreciate versatile environments where you can work on various topics (corrections, evolutions, data, documentation) and gradually gain expertise on third-party applications.</p><p>You know how to work remotely with rigor and reliability, and you have an excellent level of oral communication in French.</p><p>Curious and with good interpersonal skills, you appreciate teamwork and exchanges with technical and functional stakeholders.</p><p>Curiosity about AI topics and tool improvement is appreciated.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're CX fanatics, as passionate about our clients as their fans are. It's why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us! What's in it for YOU! International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one; Continuous development through our internal learning platforms and external training; Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists; 2-3 weeks training course that will introduce you to the specifics of the job; Modern and comfortable office and relaxing spaces to take a break; Flexible work schedule; Free taxi rides for shifts ending between 7:30PM and 11PM; Corporate benefits and discounts. Join Transcom as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will: Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets; Provide an excellent customer experience by responding to customer queries in the timely and accurate way, via phone support; Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues; Rotating shifts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To be successful in this role, the following is needed: C1 or native written and spoken proficiency in English; Strong verbal and written communication and interpersonal skills, such as empathy and listening; Ability to quickly absorb information, adapt and respond to change; Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</p><p>What Life at Transcom is like! At Transcom, we re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That s just how we are at Transcom. Here we care and root for each other. You re included, just as you are, from day one. And with the right mindset, there s no end to how far we can go together.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.<br> We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence.<br> Our culture is built on the relentless pursuit of excellence and meaningful impact.<br> If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.<br> About the role The MOZN Channel team is a critical pillar of company growth, and we are seeking a high-impact Channel Sales Lead who thrives in fast-paced environments and operates as the architect behind scalable Mozn partner execution.<br> This role is designed for a commercially driven leader who builds the systems, sales motions, and cross-functional alignment that accelerate partner-led activation, pipeline generation, and revenue growth across the Mozn.<br>ai portfolio.<br> As a Channel Sales Lead, you serve as the single-threaded owner of the Mozn partner narrative, translating our: Recruitment → Enablement → Activation → Capability → Demand Generation → Pipeline → Revenue model into a repeatable, execution-ready motion for a curated set of high-value partners, while simultaneously driving direct market penetration and enterprise sales execution.<br> You will work closely with internal teams, pre-sales leaders, marketing, and executive stakeholders to ensure the territory has clear revenue targets, ongoing sales motions, and structured teaming models that convert partner activation into measurable business outcomes.<br> You operate as both: The regional commercial owner The ecosystem builder Your Impact Architect the Mozn.<br>ai single-thread narrative (Recruitment → Enablement → Activation → Capabilities → Demand Gen → Pipeline → Revenue) and ensure every partner interaction ties to measurable ARR.<br> Drive greenfield market penetration through direct enterprise engagement.<br> Build repeatable partner activation and co-sell frameworks that scale across the region.<br> Design territory plans that balance direct selling and partner leverage.<br> Convert enablement into execution by aligning Mozn.<br>ai strategy and partner sellers around defined account targets.<br> Build structured QBR frameworks that track pipeline, revenue, and activation metrics.<br> Serve as the regional commercial face of Mozn across enterprise, government, and partner ecosystems.<br> What you'll do Take responsibility for the sales, strategy and execution of building new and developing existing accounts and partnerships in the assigned territory.<br> Lead strategic enterprise sales together with your partners while also driving direct opportunities independently.<br> Close partnership agreements while balancing revenue impact, speed to market, and long-term ecosystem value.<br> Evaluate the financial and strategic benefits of new and existing partnerships.<br> Track, report, and optimize partner performance, identifying gaps and executing corrective actions.<br> Own territory revenue targets and deliver measurable results.<br> Build and maintain a pipeline of strategic accounts, taking responsibility from prospecting to close, plus managing ongoing relationships.<br> Collaborate cross-functionally with marketing, pre-sales, and leadership around regional growth.<br> Travel as required to meet customers and partners across the region.<br> You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.<br> You will be given a lot of responsibility and trust.<br> We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.<br> The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.<br> We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.<br> 5+ years of enterprise technology sales experience (AI, SaaS, Cybersecurity, Risk, Analytics preferred).<br> Proven success closing complex enterprise deals directly.<br> Experience managing and activating channel partners or system integrators.<br> Experience operating in hybrid direct + indirect sales environments.<br> Demonstrated success penetrating greenfield markets.<br> Strong account planning and quota management skills.<br> Ability to take opportunities end-to-end from prospecting through closure.<br> Strong executive communication and negotiation skills.<br> Highly organized with strong pipeline discipline.<br> Strong ownership and accountability mindset.<br> Fluent in English, Arabic &amp; French.<br></span> </div>

<p><strong>Project Management Processes</strong> Maintain, develop, and continuously optimize project management processes, methodologies, standards, and tools. Drive the continuous improvement of project management documentation, templates, and best practices. Ensure alignment of project management processes with organizational objectives and industry standards. Promote process standardization and operational excellence across all projects. <strong>Project Management Software</strong> Act as the primary interface between the PMO and IT department regarding project management software and applications. Support project managers and stakeholders in the effective use of project management tools. Coordinate testing and validation of new software features and enhancements. Gather user feedback and contribute to the continuous improvement of project management applications. <strong>Project Management Qualifications &amp; Training</strong> Serve as the key interface to Human Resources for all project management training and qualification topics. Plan, organize, and conduct training sessions on project management processes, tools, methodologies, and software solutions. Coordinate project management training programs delivered by external training providers and partners. Support the development of project management competencies throughout the organization. <strong>Project Management Governance</strong> Plan, organize, and conduct project governance assessments. Organize Project Steering Committee (PSC) meetings at account level and report relevant KPIs. Plan, prepare, facilitate, and document Gate Reviews, project kick-offs, and Lessons Learned workshops. Conduct regular global awareness sessions to communicate project management updates, changes, and best practices. Establish and maintain a global platform for collaboration and knowledge exchange among project management stakeholders. Manage regular stakeholder feedback cycles and ensure continuous improvement initiatives are implemented. Track, analyze, and report project portfolio and departmental KPIs to management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in business administration, International Management, Project Management, Engineering, or a related field. experience as Project Manager, PMO, Project Governance, Strong understanding of project management methodologies, and best practices. Experience with project management software and digital collaboration tools. First experience in facilitation, presentation, and stakeholder management skills. Analytical mindset with experience in KPI tracking and reporting. Ability to work effectively across global and cross-functional teams. Business level written and verbal communication skills in English.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform remote installations of user environments and associated software for clients. Prepare and configure hardware and software for client workstations. Perform remote troubleshooting and provide technical support to resolve issues. Ensure the maintenance and updating of user environments to keep them in optimal condition. Respond to customer inquiries and provide advice on product usage. Collaborate with other departments to improve service delivery and the knowledge base. Ensure compliance with security protocols on client networks. Document installation processes and contribute to the improvement of procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Mastery of French</p><p>Advanced technical knowledge, particularly concerning the management of Microsoft Azure environments and messaging technologies</p><p>Proven experience with remote installation software and tools</p><p>Strong troubleshooting and problem-solving skills</p><p>Excellent interpersonal and communication skills</p><p>Demonstrated organizational skills and attention to detail</p><p>Ability to work independently and manage time effectively</p><p>You are customer-oriented and committed to providing exceptional service.</p><p>Technical diploma in IT or a related field (preferred)</p><p>Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate) are a plus.</p><p></p></section>

<div><span style="font-size: 11px;"><b>What You Will Do</b></span></div><div><span style="font-size: 11px;">As a Designer at Vista, you’ll do more than create great graphics—you’ll partner directly</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">with customers to bring their vision to life. This role uniquely balances hands-on creative</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">design with direct client consultation.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Here’s how you’ll make an impact:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">As a Design advisor at Vista, you’ll do more than create great graphics—you’ll partner directly with customers to bring their vision to life. This role uniquely balances hands-on creative design with direct client consultation. Here’s how you’ll make an impact:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;Transform Ideas into Design: Create high-quality, customer-focused visual solutions tailored to each brand's unique identity and business goals.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;Act as a Creative Advisor: Partner directly with customers via phone, video, chat, messaging, and email—guiding them through design decisions and pitching concepts with confidence.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Solve Creative Challenges: Interpret briefs, research customer needs, and deliver polished designs that balance artistic creativity with commercial objectives.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Recommend &amp; Elevate: Guide customers on design best practices, layout improvements, and Vista’s product solutions that take their projects to the next level.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Collaborate Globally: Work with a diverse global community of designers to share ideas, participate in design critiques, and learn from teammates across different cultures.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Embrace Emerging Tools: Stay curious and continuously expand your expertise in Vista's offerings and modern design tools (including AI-driven workflows).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Your Qualifications</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">At Vista, we value diverse perspectives, creativity, and a passion for helping customers succeed. If you're excited about this role but don't meet every qualification, we still encourage you to apply. You may be the right fit for this role or another opportunity with us. We're looking for someone who brings:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Design Experience: At least 1 year of professional graphic design experience (or an outstanding portfolio showcasing strong design fundamentals, typography, layout, and visual storytelling).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Degree/ Diploma course in Graphic Design or equivalent</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Technical Proficiency: Hands-on mastery of Adobe Creative Suite (Illustrator,</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Photoshop, InDesign).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Problem-Solving Skills: Ability to analyze customer briefs and translate feedback into creative design solutions.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Customer-Facing Experience: At least has experience in a customer-facing role with a proven ability to build rapport and communicate clearly in German (written and spoken).</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Schedule Flexibility: Adaptability to support other schedules as business needs</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">evolve.&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Nice to Have</span></div><div><span style="font-size: 11px;">Either one year of graphic design proven experience or inexperienced but with a good portfolio.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Fluency in one additional language alongside German is highly preferred. This may include French, Italian, Spanish, English, Portuguese, or any other language that enables support for our global customer base.&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Familiarity with AI-powered creative tools (e.g., Gemini, Nano Banana, or similar) to generate design inspiration, validate that customer requests have been accurately interpreted, and enhance overall design quality while maintaining human creativity and judgment.&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><br></div>

<p>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Real Time Analyst, where you will be the heartbeat of our operations, ensuring that our staffing levels and performance metrics align perfectly with our goals. Ready to make an impact? Apply now and let s start something brilliant! Join Transcom as a Real Time Analyst! Be on the front line of operational excellence and deliver impactful work on a company level. In this role, you will: Manage the real-time aspect of assigned campaigns, focusing on staffing levels, reporting, and escalation management; Monitor and track agent activity across multiple lines of business to ensure optimal productivity and service levels; Collaborate closely with Operations and other departments to ensure all KPIs are met or exceeded; Generate and publish intraday reports, including absenteeism and staffing projections at both interval and end-of-day levels; Oversee outage management and technical escalations to minimize business impact during the work week.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in English at a C level</li><li>Minimum studies: University diploma or degree (ideally in a quantitative, business, or IT field)</li><li>Specific training and/or work experience in Workforce Management (WFM) or Contact Center Operations</li><li>Previous experience: Minimum of one year's experience as a Real Time Monitor, Traffic Controller, or in a similar operational support role</li><li>High-level IT skills in MS Excel/GSuite (advanced formulas) and familiarity with WFM tools (e.g., Verint, Nice IEX, Teleopti) and telephony platforms</li><li>Core competencies including strong analytical thinking, quick problem-solving, and a focus on operational results and quality</li><li>Positive attitude towards interpersonal dealings and the ability to remain calm and motivated under high-pressure, fast-paced situations</li></ul>

<p><b>The Role </b>We are looking for a curious and organized junior professional to join our Tunisia IT team and support the day-to-day IT and security operations of our Tunisia offices and production/drilling sites, working closely with our local IT lead. This is a hands-on, on-the-ground support role for someone who wants to learn how IT support, cybersecurity and business applications come together in an international business. Your work will be driven by day-to-day needs and requests from your local IT lead and the CIO/CISO, keeping endpoints, servers and networks running, handling entry-level security tasks, and helping translate business needs into data-driven applications. No two days will look the same. You won t be expected to know it all on day one. What we care about is your drive to learn, your attention to detail, and your ability to keep things moving.</p><p>Responsibilities This is a responsive, support-first role: your day-to-day priorities will be set by your local IT lead or the CIO/CISO, across three main areas. Day-to-Day IT Support (Primary Focus)</p><ul><li>Provide day-to-day support for endpoints (workstations, laptops, mobile devices): setup, software issues, user accounts and access.</li><li>Provide basic support and monitoring for local servers and network infrastructure (connectivity, Wi-Fi, VPN, DNS), escalating complex issues to your local IT lead or HQ.</li><li>Troubleshoot everyday IT issues for colleagues in Tunisia, on-site and remotely, as they come up.</li><li>Maintain an accurate inventory of IT equipment, software and licenses across Tunisia sites.</li><li>Carry out regular inspection and maintenance of IT equipment and infrastructure.</li><li>Assist with system installations, software rollouts, patch management and cloud user administration (Microsoft 365, Azure/AWS), as directed by your local IT lead or the CIO.</li></ul><p>Entry-Level Cybersecurity Tasks</p><ul><li>Assist in monitoring cybersecurity tools and dashboards for Tunisia systems, flagging anomalies as requested.</li><li>Support basic security hygiene: patching, access reviews, and account/password hygiene checks.</li><li>Support security awareness initiatives when requested: training sessions, phishing simulations and internal communications for Tunisia colleagues.</li><li>Support local preparation for audits, risk assessments and compliance activities (including NIS2), as directed by your local IT lead or HQ.</li></ul><p>Business Applications (Key Focus Area)</p><ul><li>Act as a translator between local business users and IT/data teams, turning everyday business needs, pain points and processes into clear requirements for data and analytics applications, when requested by your local IT lead or the CIO.</li><li>Help map how business processes and data flow today, spotting where more structure or AI could improve accuracy and decision-making.</li><li>Support the design, testing and rollout of simple AI-powered or low-code business applications and dashboards that turn raw data into decision-ready insights.</li><li>Gather feedback from end users after go-live and help refine applications so they keep matching real business needs.</li></ul><p>Growth Opportunities This role is designed as a launchpad. With close mentorship from your local IT lead, and growing exposure to the CIO/CISO as you take on more, you will gradually build deeper expertise across:</p><ul><li>IT Operations, from day-to-day support to servers, networks and cloud platforms.</li><li>Cybersecurity, from awareness basics to hands-on security tasks and compliance support.</li><li>Business Applications &amp; AI, from understanding business needs to translating them into data-driven, AI-powered tools.</li><li>Compliance &amp; Governance, from documentation to audits and regulatory frameworks such as NIS2.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Education </b>Bachelor's degree (or equivalent) in Computer Science, IT, Cybersecurity, Information Systems or a related field. Certifications (CompTIA, ITIL, Microsoft, Cisco, AWS...) or a Masters' degree are a plus, not a requirement.</p><p>Experience No professional experience required; this is an entry-level role with full mentorship. Internships, academic projects, or any relevant exposure to IT or cybersecurity are valued but not mandatory.</p><p>Technical Baseline Basic understanding of networking (TCP/IP, DNS, VPN, Wi-Fi) and cybersecurity principles. Comfortable with Windows; basic familiarity with Linux and general server concepts is a plus. Familiarity with Microsoft 365, Azure/AWS is an advantage; interest in scripting (PowerShell, Python) is a bonus. Interest in data &amp; analytics tools (e.g., Power BI, low-code/AI app builders) and how they turn business processes into structured, decision-ready data is a plus. Willingness to learn enterprise systems, cloud platforms, and security tools on the job.</p><p>Who You Are Organized and detail-oriented, you follow through and keep things on track. Curious about how the business works, with an interest in turning real-world processes and challenges into structured data and technology solutions. A clear communicator who can summarize information simply, in French, Arabic and English. Proactive, you look for what needs to happen next without being asked. Comfortable switching between different types of tasks throughout the day. Professional and reliable when working with local colleagues, vendors, and HQ contacts. Adaptable and eager to learn, ready to grow beyond your comfort zone.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<p>We re CX fanatics, as passionate about our clients as their fans are. It s why the most-loved brands in the world rely on us. You ll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!</p><p>What's in it for YOU!</p><ul><li>International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;</li><li>Continuous development through our internal learning platforms and external training;</li><li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;</li><li>2-3 weeks training course that will introduce you to the specifics of the job;</li><li>Modern and comfortable office and relaxing spaces to take a break;</li><li>Flexible work schedule;</li><li>Free taxi rides for shifts ending between 7:30PM and 11PM;</li><li>Corporate benefits and discounts.</li></ul><p>Join Transcom as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level.</p><p>In this role, you will:</p><ul><li>Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;</li><li>Provide an excellent customer experience by responding to customer queries in the timely and accurate way, via tickets;</li><li>Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;</li><li>Rotating shifts</li></ul><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this role, the following is needed:</p><ul><li>C1 or native written and spoken proficiency in English;</li><li>Strong verbal and written communication and interpersonal skills, such as empathy and listening;</li><li>Ability to quickly absorb information, adapt and respond to change;</li><li>Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</li></ul><p><br></p>