Data Entry Jobs in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and phone calls; Troubleshoot complex technical issues; Provide technical support with networking, cloud products; Escalate incidents clearly, including impact, timeline, and reproduction steps; Ensure smooth troubleshooting for customer events, while working closely with internal teams.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience as Cloud Support Engineer; Outstanding problem-solving abilities, and a customer-focused attitude.<br> Will be a great plus: Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline; AWS certificate.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2GC</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and phone calls; Troubleshoot complex technical issues; Provide technical support with networking, cloud products; Escalate incidents clearly, including impact, timeline, and reproduction steps; Ensure smooth troubleshooting for customer events, while working closely with internal teams.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); At least 1–2 years of proven experience in a Technical Support role; Experience as Cloud Support Engineer; Outstanding problem-solving abilities, and a customer-focused attitude.<br> Will be a great plus: Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline; AWS certificate.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 2GC</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<ul><li>Identify customer needs and requirements for SAP JIT environment;</li><li>Align customer requirements with current solution and standards;</li><li>Define functional requirements and create development specifications;</li><li>Manage SAP JIT service backlog, prioritize change demands including the alignment into release cycles;</li><li>Develop training documents with focus on key users and release notes with descriptions of new functionalities;</li><li>Ensure 2nd and 3rd level support for WSD SAP JIT service;</li><li>Contribute to projects as SAP JIT expert (including FLUX) and propose improvements for the service framework;</li><li>Manage projects using IT Project management methodology.</li></ul><br><br>Qualifications and Experience<ul><li>Minimum 3 years working with SAP JIT;</li><li>Production planning process knowledge;</li><li>Deep knowledge and understanding of SAP JIT environment;</li><li>Advanced English skills. German is an advantage;</li><li>Strong communication skills, persuasive power and intercultural sensitivity;</li><li>Ability to handle conflicts and drive critical topics;</li><li>Analytical skills and ability to manage projects;</li><li>Proactive, customer-oriented and consulting-strong working and thinking;</li><li>Competences to create and guide change processes;</li><li>Willingness to travel nationally and internationally.</li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for the service delivery of all Transportation Coordination duties for assigned plants according to defined objectives and KPIs.</p><p>Function specific responsibilities:</p><ul><li>Monitor transportation operations to ensure that staff members comply with LEONI transportation policy, procedures, safety rules, environmental policies and government regulations.</li><li>Review &amp; update busses routes &amp; stations according to government new infra structures &amp; based on union possible requests.</li><li>Direct coordination with relevant departments (i.e. production, VCM, etc.) to receive the layoffs (shortages, stock take..), daily plans &amp; overtime.</li><li>Assure the transportation arrangements if any during holidays as per production requests</li><li>Responsible to issue the renewals of company cars licenses &amp; periodical maintenance.</li><li>Follow up company cars accidents or repairs with both insurance company &amp; maintenance agency.</li><li>Report a daily busses traffic (attendance, departure, lateness &amp; absence) to relevant parties in order to take necessary actions.</li><li>Perform regular audits to the busses (valid licenses - cleaning - overall status, etc.).</li><li>Follow-up with representatives of transportation suppliers for the daily issues.</li><li>Perform required audits for precautionary measures, as defined &amp; requested from authorities and/or internal regulations (e.g. for Covid pandemic, as sanitizing, masks, etc.).</li><li>Regular updates to transportation data base (address, station, bus line, etc.).</li><li>Review monthly invoices with accounting function to ensure the payments are adherent to contract pricing.</li><li>Assist and support line managers &amp; union in transportation requests.</li></ul><p>Supervision of Transportation representatives:</p><ul><li>Supervise the performance of Transportation representatives in LEONI and provide continuous feedback to Head of Facility Management.</li><li>Assign tasks and follow up the completion on the agreed timeline.</li></ul><p>Reports and Analysis:</p><ul><li>Develop and generate transportation statistical reports (attendance, lateness, weekly &amp; monthly budget reports).</li><li>Monitor of daily reports outputs to improve the bus lines with low utilizations (merging, changing bus capacity, route change).</li><li>Responsible for company cars reports of (maintenance, licensing, etc.).</li><li>Daily utilization demo report per line per site.</li><li>Monthly report of COVID19 cost versus budget.</li></ul><p>Interface with Transportation suppliers:</p><ul><li>Follow up with suppliers to solve busses issues &amp; monthly monitor of KPIs.</li><li>Regular daily communication to prepare the needed fleet busses numbers as per production needs.</li><li>Monthly meeting to review &amp; approve monthly invoices presented to LEONI.</li><li>Review bus line routes &amp; stations with necessary requests from employees &amp; union.</li></ul><p>Budget:</p><ul><li>Monitor spending of both company cars &amp; transportation busses to ensure that expenses are consistent with approved budgets.</li><li>Set &amp; control for COVID19 precautions requirements budget.</li><li>Review RFC with controlling function.</li></ul><p>Customer satisfaction:</p><ul><li>Respond to daily issues from busses LEONI supervisors.</li><li>Provide assistance in case of busses absent / lateness to compensate TAXI allowances.</li><li>Solve problems related to employees &amp; busses drivers and provide feedback to relevant managers.</li></ul><p>Continuous improvement:</p><ul><li>Ensure efficient and effective daily busses utilization &amp; capacity monitoring according to production plans.</li><li>Diagnose potential areas for improvement actions and proactively drive measures for improvement.</li><li>Making plans for improvement and cost savings related to the maintenance of the company's cars.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fleet &amp; Vehicle Management</li><li>Route Planning &amp; Optimization</li><li>Fleet Maintenance &amp; Lifecycle Management</li><li>Vehicle Acquisition, Financing &amp; Tracking</li><li>Supplier &amp; Contract Management</li><li>Purchasing Agreements</li><li>Continuous Improvement Planning &amp; Reporting</li><li>Customer Relationship Management</li><li>Documentation &amp; Written Communication</li><li>MS Office (Advanced Excel/Spreadsheets)</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for the service delivery of all Transportation Coordination duties for assigned plants according to defined objectives and KPIs.</p><p>Function specific responsibilities:</p><ul><li>Monitor transportation operations to ensure that staff members comply with LEONI transportation policy, procedures, safety rules, environmental policies and government regulations.</li><li>Review &amp; update busses routes &amp; stations according to government new infra structures &amp; based on union possible requests.</li><li>Direct coordination with relevant departments (i.e. production, VCM, etc.) to receive the layoffs (shortages, stock take..), daily plans &amp; overtime.</li><li>Assure the transportation arrangements if any during holidays as per production requests</li><li>Responsible to issue the renewals of company cars licenses &amp; periodical maintenance.</li><li>Follow up company cars accidents or repairs with both insurance company &amp; maintenance agency.</li><li>Report a daily busses traffic (attendance, departure, lateness &amp; absence) to relevant parties in order to take necessary actions.</li><li>Perform regular audits to the busses (valid licenses - cleaning - overall status, etc.).</li><li>Follow-up with representatives of transportation suppliers for the daily issues.</li><li>Perform required audits for precautionary measures, as defined &amp; requested from authorities and/or internal regulations (e.g. for Covid pandemic, as sanitizing, masks, etc.).</li><li>Regular updates to transportation data base (address, station, bus line, etc.).</li><li>Review monthly invoices with accounting function to ensure the payments are adherent to contract pricing.</li><li>Assist and support line managers &amp; union in transportation requests.</li></ul><p>Supervision of Transportation representatives:</p><ul><li>Supervise the performance of Transportation representatives in LEONI and provide continuous feedback to Head of Facility Management.</li><li>Assign tasks and follow up the completion on the agreed timeline.</li></ul><p>Reports and Analysis:</p><ul><li>Develop and generate transportation statistical reports (attendance, lateness, weekly &amp; monthly budget reports).</li><li>Monitor of daily reports outputs to improve the bus lines with low utilizations (merging, changing bus capacity, route change).</li><li>Responsible for company cars reports of (maintenance, licensing, etc.).</li><li>Daily utilization demo report per line per site.</li><li>Monthly report of COVID19 cost versus budget.</li></ul><p>Interface with Transportation suppliers:</p><ul><li>Follow up with suppliers to solve busses issues &amp; monthly monitor of KPIs.</li><li>Regular daily communication to prepare the needed fleet busses numbers as per production needs.</li><li>Monthly meeting to review &amp; approve monthly invoices presented to LEONI.</li><li>Review bus line routes &amp; stations with necessary requests from employees &amp; union.</li></ul><p>Budget:</p><ul><li>Monitor spending of both company cars &amp; transportation busses to ensure that expenses are consistent with approved budgets.</li><li>Set &amp; control for COVID19 precautions requirements budget.</li><li>Review RFC with controlling function.</li></ul><p>Customer satisfaction:</p><ul><li>Respond to daily issues from busses LEONI supervisors.</li><li>Provide assistance in case of busses absent / lateness to compensate TAXI allowances.</li><li>Solve problems related to employees &amp; busses drivers and provide feedback to relevant managers.</li></ul><p>Continuous improvement:</p><ul><li>Ensure efficient and effective daily busses utilization &amp; capacity monitoring according to production plans.</li><li>Diagnose potential areas for improvement actions and proactively drive measures for improvement.</li><li>Making plans for improvement and cost savings related to the maintenance of the company's cars.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fleet &amp; Vehicle Management</li><li>Route Planning &amp; Optimization</li><li>Fleet Maintenance &amp; Lifecycle Management</li><li>Vehicle Acquisition, Financing &amp; Tracking</li><li>Supplier &amp; Contract Management</li><li>Purchasing Agreements</li><li>Continuous Improvement Planning &amp; Reporting</li><li>Customer Relationship Management</li><li>Documentation &amp; Written Communication</li><li>MS Office (Advanced Excel/Spreadsheets)</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are growing! We are currently looking to hire a <strong>Senior IT Business Analyst </strong>for our office in <strong>Tunisia </strong>where you will be based. </p><br><p><strong>Who we are:</strong></p><br><p>Founded in 2006, today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. </p><br><p>At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.</p><br><p><strong>What you will be doing</strong></p><br><p>You will join a dynamic and fast-paced environment and work under the authority of CXG CTO and report to our Product Manager.</p><br><p>The Senior IT Business Analyst communicates with the business users of all the systems to understand their needs. Those users produce 'requirements' which clearly state the business needs and aligns with business processes. These requirements are used by the IT team or an external supplier to build or modify the system. While the system is being built, the senior IT Business Analyst deals with issues and questions, in addition to supporting the business in implementing the required changes to make effective use of the new or existing system. The senior IT Business analyst also leads the team of BAs and supporting their daily work.&nbsp;</p><br><p>&nbsp;Here, passion, integrity and a “can-do” attitude are always top of mind. Your daily tasks will involve:</p><br><ul><li>Define scope and manage requirements for gathering process for larger initiatives as needed, including business workshop facilitation and roadmap development. This will involve working with business stakeholders, product manager and project manager to manage the development backlog and timelines.</li><li>Engage with colleagues across various departments to identify system integration points and dependencies, in addition to developing high level solution proposals for these integrations. This includes identifying and scoping master data, reporting, access, and provisioning requirements.</li><li>Define and document requirements to the highest standard, including business architecture diagrams, use case definitions and as-is/to-be process and flow charts definitions.</li><li>Act as team leader for BAs team, oversee their work, set priorities and review their day-to-day activities on projects.</li><li>Act as the Subject Matter Expert and the Product Liaison to the Tech/Dev and QA teams.</li><li>Oversee the testing and quality assurance of applications, ensuring they meet performance, security, and usability standards.</li><li>Collaborate with QA teams to resolve defects and issues promptly.</li><li>Provide training and support to systems support specialist and/or end users, addressing questions and issues related to business applications.</li><li>Work within agile style reporting projects under direction of the Product Manager.</li><li>Effectively manage stakeholders, subject matter experts, executives, and other internal groups through effective written and verbal communication.</li><li>Manage change: working side by side with Product Manager to implement new ideas effectively within the company strategy, influence decisions and change management through collaboration, leadership, and a customer-focused approach.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The Operations Team Leader is the frontline driver of technical performance and team engagement. This position is responsible for managing frontline employees and daily production, as well as leading the execution of critical operational programs, including Autonomous Maintenance (AM) and Operational Excellence (OPEX) initiatives, that improve safety, quality, service, and cost. By closely connecting with employees, the Operations Team Leader builds engagement, fosters a culture of continuous improvement to maximize Overall Equipment Effectiveness (OEE) and optimize yield variances, and ensures that key performance indicators and daily performance goals are consistently achieved. The role is accountable for delivering strong business results and data-driven insights while sustaining positive employee relations, productive labor relations, ongoing team development along defined career pathways.​​​​​​​​​​​​, and ensures that the area’s technical assets and people operate at peak efficiency.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <ul> <li> <p>Direct and coordinate the activities of Technicians engaged in production, responsible for planning and establishing work schedules, assignments, and production sequences to ensure all production goals and demands are met</p><br> </li> <li> <p>Drive operational excellence (OPEX) and continuous improvement individually and among the team, adhere to all EHS, Quality, and Operational Efficiency standards, maintain KPIs, and lead in all OPEX initiatives and initiatives to optimize plant performance</p><br> </li> <li> <p>Track and analyze key performance indicators (KPIs) and prepare Plant Performance Reports regarding inventory loss/gain and formula or yield variances, and identify and implement process improvements</p><br> </li> <li> <p>Leads the Autonomous Maintenance (AM) program on the floor, maintaining action plans and ensuring tools are used correctly to drive program step progress and eliminate technical losses.</p><br> </li> <li> <p>Confer with other supervisors and facility leaders to coordinate operations and activities within or between departments to ensure seamless workflow</p><br> </li> <li> <p>Provides ongoing, real-time coaching and feedback to Technicians to build their technical competencies and self-sufficiency</p><br> </li> <li> <p>Coordinate technical training to ensure team members have the necessary skills and competencies to meet the business needs, provide ongoing coaching and feedback, and timely resolution of labor concerns</p><br> </li> </ul> <ul> <li> <p>Ensure strict adherence to EHS standards, Quality Assurance, Food Safety, and Good Manufacturing Practices (GMP), lead incident investigations and support corrective action plans, and provide direction for safety and quality issues</p><br> </li> </ul> <p><strong>Required Qualifications:</strong></p><br> <ul> <li> <p>Bachelor's Degree (Engineering, Supply Chain Management, or Business related field.)</p><br> </li> </ul> <p><strong>Preferred Qualifications:</strong></p><br> <ul> <li> <p>2+ years supervisory experience in a manufacturing environment</p><br> </li> <li> <p>Strong proficiency in SAP systems and FP&amp;R Standards</p><br> </li> <li> <p>Proficiency with Google Suite applications</p><br> </li> <li> <p>Lean Six Sigma certification</p><br> </li> <li> <p>1+ year of working knowledge of production and process equipment, preferably in a processing industry such as food, chemicals or pharmaceuticals&nbsp;</p><br> </li> <li> <p>Ability to manage production activities, resource allocation, shift coordination, and schedule management to meet production goals</p><br> </li> <li> <p>Ensure adherence to Good Manufacturing Practices (GMP), Quality Assurance, Food Safety initiatives, safety policies, and environmental health standards</p><br> </li> <li> <p>Ability to communicate ideas clearly, listen to others, and promote efficient information flow</p><br> </li> <li> <p>Ability to manage conflict, seeking mutually beneficial solutions, and effectively handling labor relations issues</p><br> </li> <li> <p>Work collaboratively with internal and external partners, communicate effectively with leadership, and facilitate the </p></li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>At Elanco (NYSE: ELAN) – it all starts with animals!</b></p><br><p><b>As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. </b> <b><span>At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.</span></b></p><br><p><b>At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.</b></p><br><p><b>Making animals’ lives better makes life better – join our team today!</b></p><br><p><b>Your Role:</b></p><br><p>Office Maintenance Assistant</p><br><p>As Office Maintenance Assistant, you will help maintain a clean, safe, and organized site-based office environment that supports employee wellbeing and daily operations. In this role, you will be responsible for office cleanliness, hygiene supply replenishment, basic facility support, and reporting maintenance needs while working with employees and external service providers as needed.</p><br><p><b>Your Responsibilities:</b></p><br><ul><li>Maintain cleanliness and hygiene standards across workstations, meeting rooms, kitchen areas, restrooms, floors, windows, and common spaces.</li><li>Replenish office and hygiene supplies, organize storage areas, and assist with basic office maintenance while reporting any issues identified.</li><li>Support day-to-day office logistics and general workplace upkeep as needed.</li><li>Ensure compliance with hygiene, health, and safety standards at all times.</li><li>Collaborate with employees, external service providers, and the Country Manager to support a pleasant and well-maintained workplace.</li></ul><p><b>What You Need to Succeed (minimum qualifications):</b></p><br><ul><li>Reliable, punctual, and professional approach to work.</li><li>Strong attention to detail and ability to work independently to manage daily tasks efficiently.</li><li>Team spirit and positive attitude.</li></ul><p><b>What will give you a competitive edge (preferred qualifications):</b></p><br><ul><li>Previous experience in office maintenance, cleaning, or facility support is preferred.</li></ul><p><b>Additional Information:</b></p><br><p><b>Part-time role - 20h/week.</b></p><br><p>Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!</p><br><p><span><span><span><span><span><span><span>Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status</span></span></span></span></span></span></span></p><br><p>Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job : <p> Assist the company in achieving its goals, by implementing effective preventive legal compliance strategies, ensuring maximum profitability and minimizing the impact of disputes on our business.</p><br><br> <p> Protect the company's contractual and regulatory interests and its legal compliance.</p><br><br> <p> Provide studies and legal advice to the company and ensure the protection and defense of the company's rights, particularly in debt collection.</p><br><br> <p> <strong>Main responsibilities</strong></p><br><br> <ul> <li> Provide accurate legal advice and guidance.</li> <li> Draft, negotiate, and review contracts on behalf of the company and facilitate their registration.</li> <li> Advise and support the company as needed, and disseminate public legal information.</li> <li> Ensure the protection and enforcement of the company's legal rights, including intellectual property rights, debt collection, and defense against legal actions brought against the company.</li> <li> Manage the legal aspects of the company's real estate, commercial guarantees, and titles and receivables.</li> <li> Ensure the company's protection in legal, contractual, and regulatory compliance aspects.</li> <li> Safeguard the company's data, documents, titles, and seals.</li> <li> Provide legal advice on labor law and contractual aspects related to employees.</li> <li> Manage the legal aspects of housing, vehicles, and loans granted to employees.</li> <li> Manage the company's legal department.</li> <li> Supervise external lawyers to ensure efficient, timely, and cost-effective services and results.</li> <li> Provide legal advice to the Management Committee on the legal framework applicable to the company's activities and advise general management on the drafting, interpretation, and implementation of company policies and contracts.</li> <li> Participate in audit, control, and credit committees.</li> <li> Serve as secretary for board meetings.</li> <li> Manage the legal department budget, promptly report any deviations from the plan, and take corrective actions as necessary, in accordance with the approved governance process.</li> <li> Consolidate budgets from various departments and establish the department's budget, submitting it to general management for approval and consolidation.</li> <li> Ensure that each employee has a job description reflecting management expectations.</li> <li> Ensure that ambitious goals have been assigned to employees in accordance with the expectations and deadlines set by general management.</li> <li> Support and coach direct reports.</li> <li> Ensure that staff have the necessary training and tools to perform their jobs effectively and in accordance with their job descriptions.</li> <li> Monitor performance and provide regular feedback and evaluations to ensure objectives are met.</li> <li> Prepare a workforce work plan and a talent acquisition plan to ensure optimal department operation; and submit them to management for approval.</li> <li> Identify talent for key positions for succession management and business continuity. Coordinate with the HR department for enrollment in appropriate training programs.</li> <li> Organize regular meetings with staff to foster a positive work environment and improve work efficiency.</li> <li> Promote effective communication at all levels of the company and with other functions at headquarters and Group subsidiaries.</li> </ul> <br> <br> Required profile : <ul> <li> Law degree with at least <strong>15 years of relevant legal experience</strong> in a law firm or multinational company.</li> <li> Required experience in commercial law, litigation, legal secretarial work, and team management.</li> <li> Demonstrated ability to develop defensive and proactive legal strategies.</li> <li> Exemplary integrity and professional ethics.</li> <li> Critical thinking and ability to analyze situations and information.</li> <li> Arabic, French, and English mandatory.</li> </ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar&nbsp;Customer&nbsp;Support&nbsp;Agent&nbsp;–&nbsp;EU (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact&nbsp;Centre Operations&nbsp;Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>The Customer Support Agent is responsible for managing pre-order, post-order, and&nbsp;general customer&nbsp;inquiries&nbsp;for the&nbsp;European&nbsp;market,&nbsp;ensuring&nbsp;an&nbsp;excellent customer&nbsp;experience&nbsp;through timely communication, problem resolution, and coordination with internal teams.</span></p><br> <p><span>This&nbsp;role acts as&nbsp;a&nbsp;key&nbsp;point&nbsp;of&nbsp;contact&nbsp;for customers&nbsp;and&nbsp;sales teams,&nbsp;supporting&nbsp;the&nbsp;full&nbsp;order lifecycle,&nbsp;from&nbsp;product&nbsp;inquiries&nbsp;and&nbsp;quotations&nbsp;through&nbsp;to&nbsp;delivery,&nbsp;issue resolution,&nbsp;and&nbsp;after-sales support.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <p><span><strong>Customer&nbsp;Support&nbsp;&amp;&nbsp;Communication</strong></span></p><br> <ul> <li><span>Handle&nbsp;inbound&nbsp;and outbound&nbsp;customer&nbsp;communications&nbsp;via&nbsp;email, phone,&nbsp;and&nbsp;chat&nbsp;in&nbsp;a professional and timely manner.</span></li> <li><span>Provide&nbsp;excellent&nbsp;customer&nbsp;service&nbsp;by&nbsp;resolving&nbsp;inquiries,&nbsp;complaints,&nbsp;and escalations through&nbsp;to full resolution.</span></li> <li><span>Proactively&nbsp;communicate&nbsp;updates&nbsp;and&nbsp;manage&nbsp;customer&nbsp;expectations throughout&nbsp;the&nbsp;order process.</span></li> </ul> <p><span><strong>Pre-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Manage&nbsp;customer&nbsp;requests&nbsp;related&nbsp;to&nbsp;pricing,&nbsp;quotations,&nbsp;product&nbsp;information,&nbsp;virtuals,&nbsp;samples,&nbsp;and&nbsp;product&nbsp;alternatives.</span></li> <li><span>Support&nbsp;customers&nbsp;and&nbsp;sales&nbsp;teams with&nbsp;product&nbsp;selection,&nbsp;vision&nbsp;boards,&nbsp;and&nbsp;other sales tools.</span></li> <li><span>Handle&nbsp;inquiries&nbsp;related&nbsp;to&nbsp;compliance,&nbsp;packaging,&nbsp;rush&nbsp;requests,&nbsp;and special&nbsp;order requirements.</span></li> </ul> <p><span><strong>Post-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Provide&nbsp;order&nbsp;updates,&nbsp;tracking&nbsp;information,&nbsp;and&nbsp;support&nbsp;for&nbsp;out-of-stock&nbsp;alternatives or order changes.</span></li> <li><span>Manage&nbsp;missed&nbsp;ship&nbsp;dates,&nbsp;delivery&nbsp;issues,&nbsp;returns,&nbsp;pickups,&nbsp;and&nbsp;reverse&nbsp;logistics activities.</span></li> <li><span>Create&nbsp;redo&nbsp;orders,&nbsp;production&nbsp;requests,&nbsp;and&nbsp;factory&nbsp;back&nbsp;orders&nbsp;where&nbsp;required.</span></li> </ul> <p><span><strong>Issue&nbsp;Resolution&nbsp;&amp;&nbsp;Escalation&nbsp;Management</strong></span></p><br> <ul> <li><span>Create&nbsp;and&nbsp;manage&nbsp;tickets,&nbsp;service&nbsp;requests,&nbsp;and&nbsp;action&nbsp;requests&nbsp;in&nbsp;internal&nbsp;systems to track and resolve issues efficiently.</span></li> <li><span>Process&nbsp;credit&nbsp;memos&nbsp;and&nbsp;coordinate&nbsp;corrective&nbsp;actions&nbsp;where&nbsp;necessary.</span></li> <li><span>Escalate&nbsp;issues&nbsp;appropriately&nbsp;and&nbsp;collaborate&nbsp;with internal&nbsp;stakeholders&nbsp;to&nbsp;ensure timely resolution.</span></li> </ul> <p><span><strong>Cross-Functional&nbsp;Collaboration</strong></span></p><br> <ul> <li><span>Work closely&nbsp;with&nbsp;Sales, Production, Logistics,&nbsp;and other internal&nbsp;teams&nbsp;to ensure smooth&nbsp;order processing and customer satisfaction.</span></li> <li><span>Support&nbsp;internal&nbsp;teams&nbsp;with&nbsp;API&nbsp;inquiries,&nbsp;website&nbsp;registration,&nbsp;and&nbsp;system-related&nbsp;processes when needed.</span></li> </ul> <p><span><strong>Administration&nbsp;&amp;&nbsp;Performance</strong></span></p><br> <ul> <li><span>Maintain&nbsp;accurate&nbsp;records of&nbsp;customer&nbsp;interactions,&nbsp;issues,&nbsp;and&nbsp;resolutions&nbsp;in&nbsp;internal systems.</span></li> <li><span>Monitor&nbsp;and&nbsp;manage assigned&nbsp;tasks&nbsp;and workflows,&nbsp;ensuring&nbsp;SLAs&nbsp;and&nbsp;KPIs are consistently met.</span></li> <li><span>Contribute&nbsp;to&nbsp;team&nbsp;goals&nbsp;related&nbsp;to&nbsp;service&nbsp;levels,&nbsp;customer&nbsp;satisfaction&nbsp;(CSAT),&nbsp;and&nbsp;Net Promoter Score (NPS).</span></li> </ul> <p><span><strong>Additional Duties</strong></span></p><br> <ul> <li><span>Comply&nbsp;with&nbsp;all&nbsp;company&nbsp;policies,&nbsp;procedures,&nbsp;and&nbsp;safety&nbsp;regulations.</span></li> <li><span>Maintain&nbsp;a&nbsp;clean and&nbsp;organized&nbsp;work environment.</span></li> <li><span>Support&nbsp;additional&nbsp;tasks&nbsp;and&nbsp;projects&nbsp;as&nbsp;required&nbsp;by&nbsp;management.</span></li> <li><span>Must&nbsp;be&nbsp;available&nbsp;to&nbsp;handle&nbsp;inbound&nbsp;and&nbsp;outbound&nbsp;communications&nbsp;(internal&nbsp;and&nbsp;external).</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <p><span><strong>Experience</strong></span></p><br> <ul> <li><span>Previous&nbsp;experience&nbsp;in&nbsp;a&nbsp;customer&nbsp;service&nbsp;or&nbsp;sales role&nbsp;is&nbsp;essential.</span></li> <li><span>Experience&nbsp;in&nbsp;a&nbsp;B2B&nbsp;environment&nbsp;is&nbsp;an&nbsp;advantage.</span></li> <li><span>Experience&nbsp;in&nbsp;the&nbsp;promotional&nbsp;products&nbsp;industry&nbsp;is&nbsp;a&nbsp;plus&nbsp;but&nbsp;not&nbsp;required.</span></li> </ul> <p><span><strong>Skills&nbsp;&amp;&nbsp;Competencies</strong></span></p><br> <ul> <li><span><strong>Languages&nbsp;</strong>– Native-level&nbsp;or&nbsp;near-native&nbsp;<strong>English &nbsp;</strong>language&nbsp;skills&nbsp;are required, particularly&nbsp;in&nbsp;<strong>spoken&nbsp;communication</strong>,&nbsp;as&nbsp;this&nbsp;role&nbsp;involves&nbsp;frequent&nbsp;phone&nbsp;interaction&nbsp;with&nbsp;customers&nbsp;and&nbsp;requires&nbsp;the&nbsp;ability&nbsp;to&nbsp;clearly&nbsp;understand, interpret,&nbsp;and&nbsp;resolve&nbsp;customer&nbsp;inquiries&nbsp;efficiently.&nbsp;Excellent&nbsp;written communication&nbsp;skills&nbsp;in&nbsp;<strong>English&nbsp;</strong>are&nbsp;also&nbsp;essential</span></li> <li><span>Strong&nbsp;customer service mindset&nbsp;with excellent&nbsp;communication&nbsp;and interpersonal skills.</span></li> <li><span>Strong&nbsp;problem-solving&nbsp;skills&nbsp;and&nbsp;ability&nbsp;to&nbsp;make&nbsp;decisions&nbsp;quickly&nbsp;under pressure.</span></li> <li><span>Excellent&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;a&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy.</span></li> <li><span>Strong&nbsp;organizational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize effectively.</span></li> <li><span>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;urgency&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;and&nbsp;dynamic&nbsp;environment.</span></li> <li><span>Team&nbsp;player&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;collaborate&nbsp;cross-functionally.</span></li> <li><span>Strong&nbsp;computer literacy,&nbsp;including&nbsp;Microsoft&nbsp;Office,&nbsp;and&nbsp;online systems/databases.&nbsp;Salesforce&nbsp;experience&nbsp;would&nbsp;be&nbsp;an&nbsp;advantage</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Equal&nbsp;opportunity&nbsp;employer</u></strong></span></p><br> <p><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><strong>LEONI </strong>is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around <strong>86,000 employees</strong> in <strong>21 countries</strong> and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p><strong>Since 2025</strong>, we have been part of the <strong>Luxshare Group</strong>, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>Leads Test Technology org unit</p><br><p>- Manages and supervises the Test Technology org unit according to defined objectives and KPIs<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery<br></p><br><p>- Takes responsibility for standard &amp; governance adherence and process execution<br></p><br><p>- Leads the direct reports in the area of responsibility<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth<br></p><br><p>Functional accountability for Test Technology on plant level<br></p><br><p>- Ensures the implementation of LEONI Operating System in Production Facility<br></p><br><p>- Ensures that activities within the test technology area are conducted in a timely manner to the defined standards<br></p><br><p>- Drives improvement initiatives regarding the test technology area</p><br><br><br>Qualifications and Experience<p>• Education Level : Technical University Degree.<br></p><br><p>• Language: English &amp; French .<br></p><br><p>• Experience : Min 5 years in a relevant field.<br></p><br><p>• Communication .<br></p><br><p>• Social &amp; intercultural sensitivity .<br></p><br><p>• Change management .<br></p><br><p>• Target &amp; result orientation .<br></p><br><p>• Motivation &amp; resilience .<br></p><br><p>• Self-organization .<br></p><br><p>• Conflict management .<br></p><br><p>• Teamwork .</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<ul><li>Administer and maintain&nbsp;<strong>Microsoft SCCM&nbsp;</strong>infrastructure</li><li>Manage and support&nbsp;<strong>Microsoft Intune</strong>&nbsp;and endpoint management solutions</li><li>Configure and maintain&nbsp;<strong>Active Directory</strong>, Group Policies, and Microsoft Entra ID (Azure AD)</li><li>Administer&nbsp;<strong>Microsoft Exchange Online</strong>&nbsp;mailboxes, mail flow, distribution groups, and security policies</li><li>Manage and support&nbsp;<strong>SharePoint Online</strong>&nbsp;sites, permissions, and collaboration services</li><li>Administer and troubleshoot&nbsp;<strong>Microsoft Teams</strong>&nbsp;environments, policies, meetings, and voice/collaboration features</li><li>Handle endpoint provisioning, deployment, patching, and compliance management</li><li>Support Windows 10/11 device lifecycle management</li><li>Resolve incidents, service requests, and escalations related to workplace technologies</li><li>Deploy software packages, updates, and security configurations</li><li>Monitor endpoint health, Microsoft 365 services, and compliance status</li><li>Troubleshoot complex desktop, collaboration, and infrastructure-related issues</li><li>Collaborate with infrastructure, security, and support teams</li><li>Create and maintain technical documentation and operational procedures</li><li>Participate in workplace modernization and automation initiatives using PowerShell and Microsoft . technologies .</li></ul><br><br>Qualifications and Experience<ul><li>Strong experience with:<ul><li>Microsoft SCCM</li><li>Microsoft Intune</li><li>Active Directory &amp; Group Policy</li><li>Microsoft Exchange Online</li><li>SharePoint Online</li><li>Microsoft Teams Administration</li><li>Windows 10/11 Administration</li><li>Endpoint Management &amp; Device Compliance</li></ul></li><li>Knowledge of:<ul><li>Microsoft Entra ID / Azure AD</li><li>PowerShell scripting</li><li>Microsoft 365 administration</li><li>ITIL processes and incident management</li></ul></li><li>Experience troubleshooting enterprise collaboration and endpoint issues</li><li>Understanding of security best practices and endpoint hardening</li><li>Strong analytical, communication, and teamwork skills</li><li>Ability to work independently and manage priorities effectively</li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >1) </font></font><u><font dir="auto" ><font dir="auto" >Development and strengthening of the logistical capacities and skills of the programs</font></font></u></p> <ul> <li><font dir="auto" ><font dir="auto" >Contribute to the development and deployment of logistics standards including LINK</font></font></li> <li><font dir="auto" ><font dir="auto" >Acts as a coach for logistics managers and supports programs in resolving problems. </font></font></li> <li><font dir="auto" ><font dir="auto" >Facilitating regular training sessions (Headquarters and programs) through the management of a community of practice</font></font></li> <li><font dir="auto" ><font dir="auto" > to assess whether the skills required of logistics managers meet expectations.</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to the dissemination of donor compliance rules (under the authority of the DFI)</font></font></li> <li><font dir="auto" ><font dir="auto" >Contribute to the recruitment of logistics managers</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >2) </font></font><u><font dir="auto" ><font dir="auto" >Strategy and management</font></font></u></p> <ul> <li><font dir="auto" ><font dir="auto" >Support the Regional/Country Logistics Manager (RLM/CLM) in monitoring the logistics risk mapping of the countries in their portfolio and assist them in developing corrective and mitigation action plans.</font></font></li> <li><font dir="auto" ><font dir="auto" >To carry out logistical diagnostic missions when necessary, which may lead to alerts.</font></font></li> <li><font dir="auto" ><font dir="auto" >Support and advise the RLM/CLM in the development of the Logistics Strategy, the Operational Strategy, the related logistics action plans by program, and the associated indicators (ensures the relevance of the indicators put in place)</font></font></li> <li><font dir="auto" ><font dir="auto" >Based on the program's logistics dashboard (indicators from the Operational Strategy and indicators common to all programs), identify any deviations and discrepancies from the set objectives. Analyze the data contained in the tools and support the RLM/CLM in identifying and managing corrective actions and communicate the results to the Program Director (N+1).</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >3) </font></font><u><font dir="auto" ><font dir="auto" >Compliance monitoring and program optimization (control round)</font></font></u></p> <ul> <li><font dir="auto" ><font dir="auto" >Collect key performance indicators and provide analyses to programs and geographical management.</font></font></li> <li><font dir="auto" ><font dir="auto" >Analyze the logistical risks of the programs (fraud, theft/embezzlement, corruption, non-compliance, favoritism, accidents)</font></font></li> <li><font dir="auto" ><font dir="auto" >Alert the Logistics Director or other relevant departments in case of discrepancies and recommend corrective measures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure follow-up on the logistics department's action plan.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure an adequate control mechanism for supply management programs</font></font></li> <li><font dir="auto" ><font dir="auto" >Conduct regular audits/logistics quality checks on programs and in case of identified problems.</font></font></li> <li><font dir="auto" ><font dir="auto" >Ensure supplier screening</font></font></li> <li><font dir="auto" ><font dir="auto" >Is in charge of monitoring and processing alerts "logistics fraud, diversion and material theft" within his area of ​​intervention as a business reference.</font></font></li> </ul> <p><font dir="auto" ><font dir="auto" >4) </font></font><u><font dir="auto" ><font dir="auto" >Standards and Accountability</font></font></u></p> <ul> <li><font dir="auto" ><font dir="auto" >Participate in the instruction and production of logistics frameworks and, if necessary, their revision.</font></font></li> <li><font dir="auto" ><font dir="auto" >May be responsible for the deployment and contextualization of logistics projects within their scope based on the framework provided by the logistics director, lead the deployment with the RLM/CLM on the program and ensure follow-up and adherence to established schedules.</font></font></li> <li><font dir="auto" ><font dir="auto" >Advise the RLM/CLM on the program's organizational chart and team composition in relation to HI's organizational standards (professional streams, classification, organizational principles)</font></font></li> <li><font dir="auto" ><font dir="auto" >Advise the RLM/CLM on the application and respect of logistics policy and standards and ensure their proper&nbsp;</font></font></li></ul><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You have at least 2 years of experience in a logistics coordination/management or similar role in the field of emergency or post-emergency aid;</font></font></p> <p><font dir="auto" ><font dir="auto" >You have experience in emergency situations</font></font></p> <p><font dir="auto" ><font dir="auto" >You have experience in developing humanitarian intervention strategies</font></font></p> <p><font dir="auto" ><font dir="auto" >You are able to work remotely, including with regard to capacity building and deployment;</font></font></p> <p><font dir="auto" ><font dir="auto" >You have excellent interpersonal skills, are organized, and a good teacher.</font></font></p> <p><font dir="auto" ><font dir="auto" >You have a perfect command of French and English.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Profil Francophone &amp; Télévendeur<br><p>Job Description</p><br><br>The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Essential Functions/Core Responsibilities<p>• Achieve specific sales targets and maximizing sale opportunities on each and every call</p><br><br><br><p>• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</p><br><br><br><p>• Maintain broad knowledge of products, pricing, promotions, and procedures</p><br><br><br><p>• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)</p><br><br><br><p>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p><br><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p><br><br><br><p>• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</p><br><br><br><p>• Prepare complete and accurate work including appropriately notating accounts as required</p><br><br><br><p>• Participate in activities designed to improve customer satisfaction and sales performance</p><br><br><br><p>• Answer billing questions by talking through components of customer accounts</p><br><br><br>Candidate Profile&nbsp;<p>• High school diploma with three to six months of sales experience preferred</p><br><br><br><p>• Courteous with strong customer service orientation</p><br><br><br><p>• Strong communication and negotiation skills required</p><br><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><br><p>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p><br><br><br><p>• Basic computer navigation skills and PC Knowledge</p><br><br><br><p>• Tolerance for repetitive work in a fast paced environment</p><br><br><br><p>• Ability to work as a team member, as well as independently</p><br><br><br><p>• Dependable with proficient attention to detail</p><br><br><br><p>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p><br><br><br><p>• Able to rotate shifts, as needed</p><br><br><br><p>• Based on location and/or program, additional experience/skills may be required</p><br><br><br><p>*Job requirements may vary by country and will not contravene any local laws</p><br><br><br>Career Framework Role&nbsp;<p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><br><br><br>Supplemental Geographical Information<p>RECRUITER ENTER THE APPLICABLE LANGUAGE:</p><br><br><br><p>GERMANY - This job description does not apply to employees in Germany.</p><br><br><br><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br><br><br><p>PHILIPPINES </p><br><br><p>• Minimum of two years of college education. No prior call center experience is required</p><br><br><p>• Ability to think clearly and can explain simple issues effectively, both written and verbally</p><br><br><br><p>INDIA </p><br><br><p>• High school diploma with zero to six months of sales experience preferred </p><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy</p><br><br><p>• Clarify customer requirements; probe for and confirm understanding of requirements or problem</p><br><br><p>• Confirm customer understanding of the solution and provide additional customer education as needed</p><br><br><p>• Ability to learn including strong problem solving skills</p><br><br><p>• Demonstrate strong probing and problem solving skills</p><br><br><p>• Should be able to handle complex queries</p><br><br><p>• Should be able to resolve customer queries independently</p><br><br><br>Disclaimer <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><br><br><br><p>Location:</p><br><br>TUN N°12 Rue Ibn Sinaa, Zone Industrille Kheireddine, Le Kram, Tunis<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<p>- Manages and supervises the Operations Quality org unit according to defined objectives and KPIs<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery<br></p><br><p>- Takes responsibility for standard &amp; governance adherence and process execution<br></p><br><p>- Leads the direct reports in the area of responsibility<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth .<br></p><br><p>Functional accountability for Operations Quality on shift level<br></p><br><p>- Has the authority to stop production lines and delivery of products in case of non-conformities (or potential non-conformities) and will release them after implementing correction actions (immediate, corrective and preventive)<br></p><br><p>- Decides and supervises all the sorting activities (sorting, firewall) to protect the customer and ensure the follow-up of quality costs<br></p><br><p>- Manages transversally the resolution of quality problems escalated by the production segments (and other segment) and/or detected by customers (reocurring incidents, warranty returns, reds alerts) and ensures the transversalization of solutions across all production facilities</p><br><br><br>Qualifications and Experience<ul><li>Education Level: University Degree in Scientific field</li><li>Experience: Min 3&nbsp;years in Quality Mangement</li><li>Language: Fluent English</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description de l'entreprise<p><strong>LEONI&nbsp;</strong>is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around&nbsp;<strong>86,000 employees</strong>&nbsp;in&nbsp;<strong>21 countries</strong>&nbsp;and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p><strong>Since 2025</strong>, we have been part of the&nbsp;<strong>Luxshare Group</strong>, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Description du poste<p>- Supports leaders in designing the employee strategy for their respective area of responsibility<br></p><br><p>- Acts as HR Business Partner to assigned area of responsibility in HR related matters<br></p><br><p>- Acts as an interface to all HR departments for HR-related topics<br></p><br><p>- Organizes the relevant information for Annual Salary Increase, personnel planning as FTE and personnel costs<br></p><br><p>- Supports strategic workforce planning<br></p><br><p>- Assigns the personnel selection process internally and externally to HR recruiting and supports contract negotiations and the onboarding process if necessary<br></p><br><p>- Transmits future staffing requirements to HR Recruiting for further processing<br></p><br><p>- Communicates and coordinates HR related topics for the respective leader or area<br></p><br><p>- Supports the talent management and successor planning<br></p><br><p>- Supports the leader within the salary change process and with personnel development measures<br></p><br><p>- Submits exit support for further execution<br></p><br><p>- Coaches and consults the respective leaders on leadership, competency management and team development<br></p><br><p>- Supports the valuation of future business needs and consults on HR related measures<br></p><br><p>- Supports deployment of HR processes and guidelines&nbsp;</p><br><br><br>Qualifications et Expérience<ul><li><strong>Level of Education:</strong>&nbsp;University Degree</li><li><strong>Branch Of Study:</strong>&nbsp;Management / Human Resources / Marketing / Communication / Commerce</li><li><strong>Experience :</strong>&nbsp;1 year in the automotive industry is appreciated</li><li>Language : French &amp; English</li><li><strong>Social competences:</strong>&nbsp;Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; result orientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li><li><strong>Professional competence :</strong>&nbsp;Assessment centers Candidate testing / interview techniques/ Employee onboarding/ Executive Search/ Job analysis/ Job Fairs/ Recruitement design, planning and management</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Product Manager<br><b>Job Description:</b><p><b>What You’ll Be Doing: </b></p><br><br><ul><li><p>Responsible for the analysis of market trends, supplier performance, internal developments and objectives to facilitate ongoing development of Arrow's adder and quoting strategy.</p><br><br></li><li><p>Facilitate interaction and feedback from segment managers, product specialists and sales management.</p><br><br></li><li><p>Monitor, measure and report supplier market price performance. Prepare negotiation material as well as support the negotiation process. Works with technology business managers and product specialists to establish negotiation strategy.</p><br><br></li><li><p>Strategic customer quotes and associated supplier strategies.</p><br><br></li><li><p>Facilitates communication with suppliers regarding customer and quote priority.</p><br><br></li><li><p>Monitor, measure and report performance metrics specific to market price. This data should be segment, supplier and selling company specific.</p><br><br></li></ul><br><p><b>What We’re Looking For: </b></p><br><br><ul><li><p>Incumbent has knowledge and experience in own discipline and may still be acquiring higher level knowledge and skills. Incumbent builds knowledge of the organization, processes and customers, solves a range of straightforward problems, and analyzes possible solutions using standard procedures. A moderate level of guidance and direction is provided.</p><br><br></li><li><p>Incumbent has extensive knowledge and experience in own discipline, possesses strong knowledge of the organization, processes and customers, solves a range of complex problems, and analyzes possible solutions using standard procedures. Limited guidance and direction is provided.</p><br><br></li><li><p>Strong excel experience required including VLOOKUPS and pivot tables</p><br><br></li><li><p>Experience in the aerospace and defense industry required</p><br><br></li><li><p>Experience working with government drawings</p><br><br></li><li><p>Experience working with BOM</p><br><br></li><li><p>Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.</p><br><br></li></ul><br><p>● This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).</p><br><br><br><p><b>Work Arrangement:</b><i> If located in Denver, </i><i>t</i><i>his position will follow a hybrid schedule of 3 days in our office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home. If located elsewhere, this position will be fully remote</i><span>: <i>Must be able to travel to an Arrow office location as requested by Arrow leadership.</i></span></p><br><br><br><p><b><span>What’s In It For You:</span></b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</p><br><br><ul><li><p>Medical, Dental, Vision Insurance</p><br><br></li><li><p>401k, With Matching Contributions</p><br><br></li><li><p>Short-Term/Long-Term Disability Insurance</p><br><br></li><li><p>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</p><br><br></li><li><p>Paid Time Off&nbsp;(including sick, holiday, vacation, etc.)</p><br><br></li><li><p>Tuition Reimbursement</p><br><br></li><li><p>Growth Opportunities</p><br><br></li><li><p>And more!</p><br><br></li></ul><br><p>#LI-LH1</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$72,800.00 - $88,000.00<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-TX-Texas (Remote Employees)-Central Time Zone<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Product &amp; Supplier Management<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join our Team <br><p><strong>About this opportunity:</strong></p><br><br><p><br>We are looking for a skilled and motivated RAN Network Engineer to support the deployment, optimization, performance, and maintenance of mobile radio access networks. In this role, you will ensure optimal coverage, capacity, quality, and customer experience across 2G, 3G, 4G, and 5G technologies. You will work closely with cross-functional teams to improve network performance, troubleshoot complex radio issues, implement new features, and support network evolution initiatives.</p><br><br><br><p><strong>What you will do:</strong></p><br><br><p><br>• Plan, deploy, integrate, and optimize 2G, 3G, 4G, and 5G RAN networks.&nbsp;<br>• Configure radio parameters, neighbor relations, and mobility settings.&nbsp;<br>• Support site integration, commissioning, cluster acceptance, and network rollout activities.&nbsp;<br>• Monitor and optimize RAN KPIs including accessibility, retainability, mobility, and throughput.&nbsp;<br>• Perform coverage, capacity, and interference optimization.&nbsp;<br>• Conduct root cause analysis for call drops, congestion, low throughput, and network performance issues.&nbsp;<br>• Implement RAN parameter changes, feature activations, and software upgrades through OSS platforms.&nbsp;<br>• Support and optimize technologies such as VoLTE, VoNR, Carrier Aggregation (CA), DSS, MIMO, SON, and beamforming.&nbsp;<br>• Analyze traffic trends and recommend capacity expansion strategies, including carrier additions and spectrum refarming.&nbsp;<br>• Execute drive tests, benchmarking activities, and post-implementation validations.&nbsp;<br>• Collaborate with Core, IMS, EPC, 5GC, Transmission, and IP teams to resolve end-to-end service issues.&nbsp;<br>• Ensure configuration consistency and compliance with change management processes.&nbsp;<br>• Contribute to automation and continuous improvement initiatives.&nbsp;</p><br><br><br><p><strong>The skills you bring:</strong></p><br><br><p><br>• Radio Network Design and Optimization.&nbsp;<br>• LTE and 5G NR Technologies.&nbsp;<br>• RAN Performance Management.&nbsp;<br>• KPI Analysis and Troubleshooting.&nbsp;<br>• Network Deployment and Integration.&nbsp;<br>• Coverage and Capacity Optimization.&nbsp;<br>• Root Cause Analysis.&nbsp;<br>• OSS Platforms (Ericsson, Huawei, Nokia).&nbsp;<br>• Drive Test Tools (TEMS, Nemo, SwissQual).&nbsp;<br>• VoLTE and VoNR Optimization.&nbsp;<br>• Change and Configuration Management.&nbsp;<br>• Automation and Scripting (Python is a plus).&nbsp;<br>• Data Analytics and Reporting.&nbsp;<br>• Service Delivery and Customer Focus.&nbsp;<br>• Stakeholder Management.&nbsp;<br>• Knowledge Sharing and Collaboration.&nbsp;<br>• Cloud-RAN and Open RAN Awareness.&nbsp;</p><br><br><br><p><strong>Qualifications:</strong></p><br><br><p><br>• Bachelor's degree in Telecommunications, Electronics Engineering, Computer Engineering, or a related field.&nbsp;<br>• Experience working with 2G, 3G, 4G, and/or 5G RAN environments.&nbsp;<br>• Experience in radio optimization, performance management, and network troubleshooting.&nbsp;<br>• LTE, 5G, RF Planning, or Optimization certifications are an advantage.&nbsp;</p><br><br><br><p><strong>Nice to Have:</strong></p><br><br><p><br>• Experience with SON (Self-Organizing Networks).&nbsp;<br>• Knowledge of Cloud-RAN and Open RAN architectures.&nbsp;<br>• Python or other automation/scripting experience.&nbsp;<br>• Exposure to IMS, EPC, 5GC, and end-to-end VoLTE troubleshooting.&nbsp;<br>• Experience in multi-vendor network environments.</p><br><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>&nbsp;<br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.&nbsp;learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Tunisia (TN) || Tunis</p><br><br><p><strong>Req ID:</strong>&nbsp;786304 </p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking to hire a Senior IT Business Analyst for our office in Tunisia where you will be based.<br> Who we are: Founded in 2006, today, we’re proud to be a global business.<br> From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries.<br> We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.<br> At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life.<br> We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.<br> What you will be doing You will join a dynamic and fast-paced environment and work under the authority of CXG CTO and report to our Product Manager.<br> The Senior IT Business Analyst communicates with the business users of all the systems to understand their needs.<br> Those users produce 'requirements' which clearly state the business needs and aligns with business processes.<br> These requirements are used by the IT team or an external supplier to build or modify the system.<br> While the system is being built, the senior IT Business Analyst deals with issues and questions, in addition to supporting the business in implementing the required changes to make effective use of the new or existing system.<br> The senior IT Business analyst also leads the team of BAs and supporting their daily work.<br> Here, passion, integrity and a “can-do” attitude are always top of mind.<br> Your daily tasks will involve: Define scope and manage requirements for gathering process for larger initiatives as needed, including business workshop facilitation and roadmap development.<br> This will involve working with business stakeholders, product manager and project manager to manage the development backlog and timelines.<br> Engage with colleagues across various departments to identify system integration points and dependencies, in addition to developing high level solution proposals for these integrations.<br> This includes identifying and scoping master data, reporting, access, and provisioning requirements.<br> Define and document requirements to the highest standard, including business architecture diagrams, use case definitions and as-is/to-be process and flow charts definitions.<br> Act as team leader for BAs team, oversee their work, set priorities and review their day-to-day activities on projects.<br> Act as the Subject Matter Expert and the Product Liaison to the Tech/Dev and QA teams.<br> Oversee the testing and quality assurance of applications, ensuring they meet performance, security, and usability standards.<br> Collaborate with QA teams to resolve defects and issues promptly.<br> Provide training and support to systems support specialist and/or end users, addressing questions and issues related to business applications.<br> Work within agile style reporting projects under direction of the Product Manager.<br> Effectively manage stakeholders, subject matter experts, executives, and other internal groups through effective written and verbal communication.<br> Manage change: working side by side with Product Manager to implement new ideas effectively within the company strategy, influence decisions and change management through collaboration, leadership, and a customer-focused approach.<br> What you will bring along: Bachelor in business computing or MIS / Computer Science + MBA / Software Engineering + MBAs Minimum of 5 years in an IT related field Minimum of 5 years in Business Analysis Experience in Agile (SCRUM) project methodology Experience in project management / tracking tools (Jira, TFS, MS Projects …etc.<br>) Strong technical background and familiarity with development tools and REST APIs.<br> Stakeholder Management Resource and Team Management Team player but with ability to work on own initiative Excellent communication skills and mastering of the English language (written / spoken) Management skills Documentation capabilities</span> </div>