Laboratory Specialist Jobs in Tunisia
179 Jobs Found
Tunisia
<h2 class="h5">Job description</h2>
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<span><strong>Job Title: </strong>Goldstar Customer Support Agent – NA</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to: </strong>Contact CentreOperations Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>The Customer Support Agent is responsible for managing pre-order, post-order, and general customerinquiries for theNorth American market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams.</span></p><br> <p><span>This role acts as a key pointof contact for customers and sales teams,supporting the fullorder lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> </p><br> <p><span><strong>Customer Support & Communication</strong></span></p><br> <ul> <li><span>Handle inbound and outbound customer communications via email,phone, and chatin a professional and timely manner.</span></li> <li><span>Provide excellent customer service by resolving inquiries, complaints, and escalations throughto full resolution.</span></li> <li><span>Proactively communicate updates and manage customer expectations throughout theorder process.</span></li> </ul> <p><span><strong>Pre-Order Support</strong></span></p><br> <ul> <li><span>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</span></li> <li><span>Support customers and sales teams with productselection, vision boards,and other sales tools.</span></li> <li><span>Handle inquiries relatedto compliance, packaging, rush requests, and special orderrequirements.</span></li> </ul> <p><span><strong>Post-Order Support</strong></span></p><br> <ul> <li><span>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</span></li> <li><span>Manage missed ship dates,delivery issues, returns, pickups, and reverselogistics activities.</span></li> <li><span>Create redo orders, production requests, and factory backorders where required.</span></li> </ul> <p><span><strong>Issue Resolution & Escalation Management</strong></span></p><br> <ul> <li><span>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</span></li> <li><span>Process credit memosand coordinate corrective actions where necessary.</span></li> <li><span>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</span></li> </ul> <p><span><strong>Cross-Functional Collaboration</strong></span></p><br> <ul> <li><span>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</span></li> <li><span>Support internal teams with API inquiries, website registration, and system-related processes when needed.</span></li> </ul> <p><span><strong>Administration & Performance</strong></span></p><br> <ul> <li><span>Maintain accuraterecords of customerinteractions, issues, and resolutions in internal systems.</span></li> <li><span>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</span></li> <li><span>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</span></li> </ul> <p><span><strong>Additional Duties</strong></span></p><br> <ul> <li><span>Comply with allcompany policies, procedures, and safety regulations.</span></li> <li><span>Maintain a cleanand organised workenvironment.</span></li> <li><span>Support additional tasksand projects as required by management.</span></li> <li><span>Must be available to handle inboundand outbound communications (internal and external).</span></li> </ul> <br> <span><strong><u>Growth & Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. This role can open the door to positions such as Senior Marketing Coordinator, Marketing Specialist, or other cross-functional roles within the business.</span> <br> <p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br> <span>Experience</span> <ul> <li><span>Previous experience in a customer service or sales role is essential.</span></li> <li><span>Experience in a B2B environment is an advantage.</span></li> <li><span>Experience in the promotional products industry is a plus but not required.</span></li> </ul><span>Skills & Competencies</span> <ul> <li><span><strong>Languages </strong>– Native-level or near-native <strong>English </strong>language skills are required, particularly in <strong>spoken communication</strong>, as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in <strong>English </strong>are also essential</span></li> <li><span>Strong customer service mindset with excellent communication and interpersonal skills.</span></li> <li><span>Strong problem-solving skillsand ability to make decisions quickly under pressure.</span></li> <li><span>Excellent attention to detail and a high level of accuracy.</span></li> <li><span>Strong organisational and time management skills with the ability to prioritize effectively.</span></li> <li><span>Ability to work with urgency in a fast-paced and dynamic environment.</span></li> <li><span>Team playerwith the abilityto collaborate cross-functionally.</span></li> <li><span>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Marketing Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First: </strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement: </strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented: </strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity: </strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric: </strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong><u>Equal opportunity employer</u></strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <p><span>#LI-NG1 #LI-Onsite</span></p><br><br> </div>
toto
Tunisia
<h2 class="h5">Job description</h2>
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<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Contexte du poste </strong> </p><br> <br> <p>La nouvelle Stratégie Nationale de Lutte Contre l’Extrémisme Violent et le Terrorisme (SNLCEVT)1 2023-2027 de la Tunisie et son Plan d’Action National présentent une opportunité de renforcement des approches inclusives et coordonnées, répondant concrètement aux besoins des citoyens. La prévention occupe désormais une place centrale dans la stratégie nationale, qui repose sur une approche intégrée combinant des dimensions préventives, sociales, éducatives et culturelles à des mesures sécuritaires. </p><br> <br> <p>L’approche de prévention de l’extrémisme violent (PEV) du Programme des Nations Unies pour le Développement (PNUD) en Tunisie adopte une vision intégrée, visant à la fois les facteurs structurels de fragilisation de la cohésion sociale et les déclencheurs liés aux réponses sécuritaires. Le projet « TARABOT – Cohésion pour prévenir la violence » réalise cette approche, en bâtissant sur le partenariat entre le PNUD et la Commission Nationale de Lutte Contre le Terrorisme (CNLCT) qui a été établi en 2018. </p><br> <br> <p>En 2026-2029 la troisième phase du projet poursuit quatre objectifs spécifiques : </p><br> <br> <p>1.Les mécanismes de mise en œuvre de la SNLCEVT garantissent la coordination interministérielle, la transparence, la redevabilité et l’apprentissage pour une adaptation continue aux changements du contexte ; </p><br> <br> <p>2.Les jeunes des régions vulnérables accèdent à des espaces de jeunesse attractifs, renforçant leur inclusion, leurs compétences et leur résilience face aux comportements à risque ; </p><br> <br> <p>3.Les jeunes fragilisés par les comportements à risque ou en conflit avec la loi bénéficient de parcours de réhabilitation intégrés, favorisant leur réinsertion sociale et réduisant les risques de récidive ou de radicalisation ; </p><br> <br> <p>4.Le système de signalement et fichage appliqué à la PEV est révisé en conformité avec les droits de l’homme et les principes de l’État de droit. </p><br> <br> <p>À ce titre, le PNUD recrute un.e Spécialist.e national.e pour appuyer la réalisation des activités du projet dont la théorie de changement est centrée sur le renforcement de la cohésion sociale. Plus spécifiquement, la/le Spécialist.e national.e sera responsable d’assurer la réalisation des objectifs 2 et 3. </p><br> <br> <p><strong>Attributions et résponsabilités</strong> </p><br> <br> <p>Sous la supervision du/de la Conseiller.e Technique Principal.e (CTP), la/le Spécialist.e national.e en Cohésion Sociale aura pour mission d’appuyer la mise en œuvre des activités du projet TARABOT. </p><br> <br> <p>La/le Spécialist.e national.e est appelé.e à fournir en particulier les services suivants : </p><br> <br> <br> <p>1. <u>Conseiller et contribuer à la mise en œuvre efficace du projet</u> : </p><br> <br> <ul> <li>Assurer la mise en œuvre des activités du projet conformément au plan de travail annuel, aussi bien au niveau national que local, spécifiquement et prioritairement pour les produits 2 et 3 du document de projet. </li> </ul> <br> <ul> <li>Participer activement aux efforts de programmation et prise de décision au sein de l’équipe, et contribuer à la documentation de ces efforts. </li> </ul> <br> <ul> <li>Assurer le suivi des parties responsables pour la mise en œuvre du projet et spécifiquement à travers l’élaboration, encadrement et contractualisation de <i>Responsible Parties (RPs).</i> </li> </ul> <br> <ul> <li>Coordonner étroitement avec l’Analyste de projet pour assurer le suivi financier des RPs et la conformité aux normes PNUD en matière du <i>Harmonized Approach to Cash Transfers (HACT)</i>. </li> </ul> <br> <ul> <li>Produire des termes de référence et notes conceptuelles des activités programmées, des consultations, des acquisitions et de toute autre sous-traitance requise dans le cadre du projet. </li> </ul> <br> <ul> <li>Assurer la supervision du poste d’Associé à la Cohesion Sociale, y compris : </li> </ul> <br> <ul> <li>Definition et suivi de la réalisation des objectifs annuels ; </li> </ul> <br> <ul> <li>Gestion de performance et développement professionnel ; et </li> </ul> <br> <ul> <li>Priorisation des tâches et coordination avec les collègues. </li> </ul> <br> <p>2. <u>Conseiller et contribuer à gérer et consolider les partenariats </u>: </p><br> <br> <ul> <li>Assurer un accompagnement technique des partenaires institutionnels et associatifs en matière d’approches aux renforcement de la cohésion sociale. </li> </ul> <br> <ul> <li>Création d’un mécanisme de consultation multi-acteur pour le suivi et évaluation de la mise en œuvre des produits 2 et 3. </li> </ul> <br> <ul> <li>Faciliter la collaboration interministérielle au sein du gouvernement et entre CNLCT et ministères clé. </li> </ul> <br> <ul> <li>Encadrer et faciliter la collaboration entre institutions et la société civile. </li> </ul> <br> <ul> <li>Appuyer la communication et la coordination entre le projet et les partenaires locaux et nationaux. </li> </ul> <br> <ul> <li>Appuyer la communication et collaboration entre différents partenaires, y inclus CNLCT, société civile, autorités publiques locales, forces de sécurité et secteur privé. </li> </ul> <br> <ul> <li>Appuyer la coordination et les synergies avec d’autres interventions dans le domaine de la PEV et/ou de la cohésion sociale et mis en œuvre par le Système des Nations Unies (du PNUD en premier lieu) et/ou les agences du développement présents en Tunisie, au niveau national et dans les territoires d’intervention de TARABOT. </li> </ul> <br> <br> <ul> <li>Identifier les domaines de partenariats techniques possibles avec d’autres agences et bailleurs de fonds. </li> </ul> <br> <p>3. <u>Promouvoir la gestion du savoir et des meilleures pratiques :</u> </p><br> <br> <ul> <li>Fournir une expertise technique en matière de la cohésion sociale adaptée aux spécificités du contexte tunisien à l’ensemble de la mise en œuvre et du suivi des activités du projet. </li> </ul> <br> <ul> <li>Assurer la cohérence et la qualité des approches programmatiques déployées en matière de renforcement de la cohésion sociale, prévention des comportements à risque des jeunes et réintégration de jeunes vulnérables. </li> </ul> <br> <ul> <li>Apporter des conseils opérationnels aux différents partenaires du projet (CNLCT, autorités locales, société civile) sur les stratégies de mise en œuvre permettant l’atteinte des effets escomptés en matière de la cohésion sociale. </li> </ul> <br> <ul> <li>Appuyer la préparation des rapports annuels du projet (état d’avancement, défis, opportunités, recommandations). </li> </ul> <br> <ul> <li>Participer à la capitalisation des expériences et leçons apprises du projet. </li> </ul> <br> <ul> <li>Contribuer à la production d’études de cas et exemples de réussite pour la dissémination des leçons apprises par le projet. </li> </ul> <br> <ul> <li>Promouvoir la visibilité du projet et de ses résultats. </li> </ul> <br> <ul> <li>Contribuer aux efforts de formation et de renforcement des capacités des parties prenantes du projet. </li> </ul> <br> <p>Le titulaire du poste accomplit d'autres tâches relevant de son profil fonctionnel, jugées nécessaires au bon fonctionnement du Bureau et de l'Organisation. </p><br> <br> <p><strong>Arrangement institutionnel </strong> </p><br> <br> <p> La/le Spécialist.e national.e en Cohésion Sociale sera sous la supervision directe de la/du Conseiller.e Technique Principal.e du projet TARABOT du PNUD en Tunisie. </p><br> <br> <p><strong>Compétences</strong> </p><br> <br> <p> La/le candidat.e devra démontrer les competence suivantes : </p><br> <br> <br> <p><u>Compétences de base</u> </p><br> <br> <p>Obtenir des résultats : </p><br> <br> <br> <p>NIVEAU 3 : Fixer et harmoniser des objectifs ambitieux mais réalisables pour plusieurs projets, et avoir un impact durable </p><br> <br> <br> <br> <p>Faire preuve d'innovation : </p><br> <br> <br> <p>NIVEAU 3 : Anticiper et atténuer les risques potentiels, développer de nouvelles idées pour résoudre des problèmes complexes </p><br> <br> <br> <br> <p>Apprendre en permanence : </p><br> <br> <br> <p>NIVEAU 3 : Créer et saisir des opportunités pour élargir ses horizons et diversifier ses expériences </p><br> <br> <br> <br> <p>S'adapter avec agilité : </p><br> <br> <br> <p>NIVEAU 3 : Initier et promouvoir le changement de manière proactive, gérer plusieurs demandes concurrentes </p><br> <br> <br> <br> <p>Agir avec détermination : </p><br> <br> <br> <p>NIVEAU 3 : Voir au-delà des tâches immédiates et des obstacles, et prendre des mesures pour obtenir de meilleurs résultats </p><br> <br> <br> <br> <p>S'impliquer et collaborer : </p><br> <br> <br> <p>NIVEAU 3 : Faire preuve de sens politique, naviguer dans un environnement complexe, promouvoir la collaboration interinstitutionnelle </p><br> <br> <br> <br> <p>Favoriser la diversité et l'inclusion : </p><br> <br> <br> <p>NIVEAU 3 : Reconnaître les avantages d'une main-d'œuvre diversifiée et promouvoir l'inclusion </p><br> <br> <br> <br> <br> <br> <p><u>People Management Competencies</u> </p><br> <br> <p>Les competences PNUD en matière de gestion du personnel sont disponibles sur ce <u>site</u><u>. </u> </p><br> <br> <p><u>Compétence transversales et techniques</u> </p><br> <br> <p><strong>Domaine Thématique </strong></p><br> <br> <br> <p><strong>Nom </strong></p><br> <br> <br> <p><strong>Définition </strong></p><br> <br> <br> <br> <p>Orientation et Stratégie de géstion </p><br> <br> <br> <p>Pensée Systémique </p><br> <br> <br> <p>Capacité à utiliser l'analyse objective des problèmes et le jugement pour comprendre comment des éléments interdépendants coexistent au sein d'un processus ou d'un système global, et à considérer comment la modification d'un élément peut avoir un impact sur d'autres parties du système. </p><br> <br> <br> <br> <p>Développement des Affaires </p><br> <br> <br> <p>Facilitation des Connaissances </p><br> <br> <br> <p>Capacité à animer des individus et des groupes, en interne et en externe, et à concevoir et faciliter des activités pour partager et échanger des connaissances, des informations et des idées. Connaissance des outils et des approches pour stimuler la participation active, la contribution et l'échange. </p><br> <br> <br> <br> <p>Gestion des Affaires </p><br> <br> <br> <p>Suivi et Évaluation (S&É) </p><br> <br> <br> <p>Capacité à surveiller systématiquement les résultats des stratégies, programmes et activités afin de s'assurer qu'ils sont mis en œuvre efficacement. Capacité à fournir aux gestionnaires et aux parties prenantes clés un retour d'information et des rapports réguliers sur la cohérence ou l'écart entre les activités planifiées et la gestion et les résultats du programme. Capacité à porter un jugement indépendant sur la gestion et les résultats des stratégies, programmes et activités, sur la base de critères et de repères définis, en tenant compte des besoins et des préoccupations actuels et futurs du client.Connaissance et compréhension des cadres, concepts, méthodologies, systèmes, processus et outils de suivi et d'évaluation. Capacité à porter un jugement indépendant basé sur des critères et des repères établis. Capacité à anticiper les besoins et les préoccupations futurs du client. </p><br> <br> <br> <br> <p>Gestion des partenariats </p><br> <br> <br> <p>Mobilisation des ressources </p><br> <br> <br> <p>Savoir identifier les sources de financement, aligner les besoins de financement (programmes/projets/initiatives) sur les possibilités de financement et établir un plan pour répondre aux besoins de financement. </p><br> <br> <br> <br> <p>Gestion des partenariats </p><br> <br> <br> <p>Patenariats émergents </p><br> <br> <br> <p>Savoir collaborer avec des partenaires émergents, élaborer et coordonner une stratégie et mettre au point des approches visant à développer et à gérer ces nouveaux partenariats stratégiques. </p><br> <br> <br> <br> <br> <br> <p><strong>Qualifications minimales de la NPSA réussie</strong> </p><br> <br> <p><strong>Exigences minimales en matière d'éducation</strong> </p><br> <br> <br> <p>Un diplôme universitaire avancé (Master ou equivalent) en Développement Communautaire, Planification, Genre, Sciences Sociales, Sciences Politiques, Economie ou tout autre domaine reconnu équivalent est requis, </p><br> <br> <p><u>ou </u> </p><br> <br> <p>Un diplôme de premier cycle (licence ou equivalent) dans les domaines susmentionnes combine avec 2 annees d’experience supplémentaires sera dument pris en consideration en lieu du diplôme universitaire avancé. </p><br> <br> <br> <br> <p><strong>Nombre minimum</strong> </p><br> <br> <p><strong>d'années d'expérience</strong> </p><br> <br> </div>
Tunisia
<h2 class="h5">Job description</h2>
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<p><b>ESS Manager:</b></p><p><b>Basic Scope of Job</b></p><p>We are looking for an experienced and results-oriented Enterprise Support System (ESS) Manager with strong expertise in the Telecom domain. The role is responsible for managing end-to-end ESS application operations, ensuring high service availability, optimal performance, and strict SLA compliance. The ideal candidate will bring strong operational leadership, telecom application knowledge, and a continuous improvement mindset to drive efficiency and business value in a fast-paced environment.</p><p><br></p><p><b>Principal Duties And Responsibilities</b></p><ul><li>Responsible for managing Telecom ESS application ecosystem including Inhouse Java developed Front-end Channels, web portal, Eshop, CRM, Radius, and Cloud platforms.</li><li>Own and manage end-to-end operations of Telecom ESS applications, ensuring availability, performance, and adherence to SLAs.</li><li>Automation 1st Mindset to remove manual work.</li><li>Act as the primary point of coordination between IT teams, vendors, and business stakeholders to ensure smooth service delivery.</li><li>Define, implement, and govern ITIL-based processes including Incident, Problem, Change, Release, SLA, and Service Reporting management.</li><li>Ensure operational governance, quality assurance, and compliance across all ESS application services.</li><li>Drive process optimization, automation, and continuous service improvement initiatives to enhance operational efficiency and customer satisfaction.</li><li>Forecast resource requirements and lead recruitment, onboarding, and capability development of support teams.</li><li>Lead cross-functional teams with clear accountability, performance management, and role clarity.</li><li>Monitor and report key operational KPIs, SLAs, OLAs, and service performance metrics, ensuring timely corrective actions.</li><li>Lead major incident management, root cause analysis (RCA), and implementation of preventive measures.</li><li>Coordinate with engineering, architecture, and vendor teams for system upgrades, patches, and enhancements.</li><li>Manage vendor performance, contractual obligations, renewals, and service delivery against agreed KPIs.</li><li>Ensure compliance with telecom regulations, security standards, audit requirements, and data protection policies.</li><li>Prepare and present operational dashboards, performance reports, budget reviews, and forecasts to senior management.</li></ul><p><b>Education & Qualification</b></p><ul><li>Bachelor’s degree in Telecommunications, IT, Business Administration, Operations Management, or a related field.</li><li>Strong understanding of Telecom ESS environments (CRM , Sales Channel , Middleware etc).</li><li>Strong IT knowledge including databases, reporting tools, and enterprise application operations.</li><li>Experience in financial reporting within telecom or technology environments is an advantage.</li><li>ITIL / Service Management certification (preferred)</li><li>Telecom domain and application-specific operational training</li></ul><p><br></p><p><b>Special Skills</b></p><ul><li>Strong leadership and team management capabilities with experience handling large, multi-skilled teams</li><li>Excellent negotiation, conflict resolution, and stakeholder management skills</li><li>Strong experience in vendor and contract management</li><li>Proven ability in budgeting, workforce planning, and operational governance</li><li>Fluent in Arabic, French, and English</li></ul><p><br></p><p><b>Experience</b></p><ul><li>Minimum 10 years of relevant professional experience </li><li>At least 3+ years in a Telecom Operations / Application Support leadership role </li></ul><p><br></p><p><b>VAS & BSS Manager:</b></p><p><b>Basic Scope of Job</b></p><p>We are looking for an experienced and results-oriented Business Support System (VAS &BSS) Manager with strong expertise in the Telecom domain. The role is responsible for managing end-to-end VAS &BSS application operations, ensuring high service availability, optimal performance, and strict SLA compliance. The ideal candidate will bring strong operational leadership, telecom application knowledge, and a continuous improvement mindset to drive efficiency and business value in a fast-paced environment</p><p><br></p><p><b>Principal Duties And Responsibilities</b></p><ul><li>Responsible for managing Telecom BSS/VAS application ecosystem including Charging, Billing, Mediation, Provisioning, Interconnect, Middleware, and VAS platforms.</li><li>Own and manage end-to-end operations of Telecom BSS applications, ensuring availability, performance, and adherence to SLAs.</li><li>Act as the primary point of coordination between IT teams, vendors, and business stakeholders to ensure smooth service delivery.</li><li>Define, implement, and govern ITIL-based processes including Incident, Problem, Change, Release, SLA, and Service Reporting management.</li><li>Ensure operational governance, quality assurance, and compliance across all BSS application services.</li><li>Drive process optimization, automation, and continuous service improvement initiatives to enhance operational efficiency and customer satisfaction.</li><li>Plan and manage operational budgets, resource allocation, and cost optimization activities.</li><li>Forecast resource requirements and lead recruitment, onboarding, and capability development of support teams.</li><li>Lead cross-functional teams with clear accountability, performance management, and role clarity.</li><li>Monitor and report key operational KPIs, SLAs, OLAs, and service performance metrics, ensuring timely corrective actions.</li><li>Lead major incident management, root cause analysis (RCA), and implementation of preventive measures.</li><li>Coordinate with engineering, architecture, and vendor teams for system upgrades, patches, and enhancements.</li><li>Manage vendor performance, contractual obligations, renewals, and service delivery against agreed KPIs.</li><li>Ensure compliance with telecom regulations, security standards, audit requirements, and data protection policies.</li><li>Prepare and present operational dashboards, performance reports, budget reviews, and forecasts to senior management.</li></ul><p><br></p><p><b>Education & Qualification</b></p><ul><li>Bachelor’s degree in Telecommunications, IT, Business Administration, Operations Management, or a related field.</li><li>Strong understanding of Telecom BSS/OSS environments including Charging, Billing, Mediation, Middleware, Interconnect, and related systems.</li><li>Strong IT knowledge including databases, reporting tools, and enterprise application operations.</li><li>Experience in financial reporting within telecom or technology environments is an advantage.ITIL / Service Management certification (preferred)</li><li>Telecom domain and application-specific operational training</li></ul><p><br></p><p><b>Special Skills</b></p><ul><li>Strong leadership and team management capabilities with experience handling large, multi-skilled teams</li><li>Excellent negotiation, conflict resolution, and stakeholder management skills</li><li>Strong experience in vendor and contract management</li><li>Proven ability in budgeting, workforce planning, and operational governance</li><li>Fluent in Arabic, French, and English</li></ul><p><br></p><p><b>Experience</b></p><ul><li>Minimum 10 years of relevant professional experience </li><li>At least 3+ years in a Telecom Operations / Application Support leadership role</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>ERP Support Specialist:</b></p><p><b>Basic Scope of Job</b></p><ul><li>Techno Functional Oracle E-Business Suite (EBS) and Oracle Hyperion Expert in HRMS, SCM, Planning, budgeting &Financial for Telecom Operator.</li><li>Providing Technical Support for Oracle HRMS, SCM & Financials business users as and when required.</li><li>Participate in the evaluation of ERP and collaboration systems performance in order to ensure continuing relevance of enterprise solutions provided.</li><li>Monitor the performance of installed ERP and collaboration systems to ensure efficient workflow of Customer operations.</li><li>Participate & help technical team in the deployment of patches and upgrades to ERP and collaboration systems.</li><li>Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, ERP and Collaboration Systems.</li><li>Support Finance users in budget upload & smooth & timely month end/year end closing.</li><li>Analysis and Development of the Ad hoc queries required by business users.</li><li>Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.</li><li>Develops operational solutions by defining, studying and screening alternative solutions; determining impact on total system.</li><li>Anticipates operational problems by studying operating targets, modes of operation, unit limitations; monitoring unit performance.</li><li>Improves operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to unit design and modification teams.</li><li>Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.</li><li>Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.</li><li>Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li> Independent problem solver, self-driven and possess great tact</li><li>Pleasant personality, excellent communications and presentation skills</li><li>Enjoys new challenges and interest in technologies and services</li><li>Strong knowledge and UNIX, Linux use for administration and shell scripting.</li><li>Strong knowledge Oracle EBS and Database.</li></ul><p>Good knowledge in IP Network, TCP/IP protocol and related troubleshooting tools etc.</p></div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Dans le cadre de projets liés aux moyens de paiement et aux flux de compensation interbancaire, nous recherchons un Testeur IT chargé de valider les flux de compensation, la réconciliation et la gestion des rejets au sein des systèmes bancaires.
Missions...</p> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Dans le cadre du renforcement de nos équipes IT, nous recherchons un Testeur IT expérimenté, capable de valider les processus d’octroi de crédit et de garantir la fiabilité des systèmes d’information associés.
Missions principales Validation des workflows d’octroi de crédit corporate Réaliser une...</p> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Dans le cadre de projets de transformation, nous recherchons un Testeur IT expérimenté, capable de valider les flux de paiements et les messages ISO 20022 au sein du core banking system.
Missions principales Validation des flux de paiements internationaux Valider de bout en...</p> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Dans le cadre de projets d’activation et d’évolution du Core Banking System Amplitude_UP, nous recherchons un Testeur IT expérimenté, chargé de valider les fonctionnalités, le paramétrage et la non-régression des différents modules du système.
Missions principales Activation et validation des fonctionnalités du...</p> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Dans le cadre de projets de transformation orientés client, nous recherchons un Testeur IT chargé de valider les processus CRM, les parcours client et la qualité des données au sein des systèmes de gestion de la relation client.
Missions principales Validation des...</p> </div>
Pierre Fabre group
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><b><b>Who we are ?</b></b></span><br><br><br><br><br><br><br><p>We are Pierre Fabre Laboratories, a global leader combining pharmaceutical expertise with dermo-cosmetics to support consumers and patients at every stage of their care journey. <br>Our portfolio includes several medical franchises and international brands such as Eau Thermale Avène, Ducray, A-Derma, Klorane, René Furterer, and Pierre Fabre Oral Care. <br>By joining us, you become part of a meaningful company where the human dimension is essential. You become a participant in the "We Care Movement," a movement that values excellence and innovation within passionate teams. Together, we push the boundaries of science to unite health and beauty for the benefit of all, because Every time we care for a single person, we make the whole world better.<br>Present in 120 countries with a team of over 10,000 employees, we are proud to create a scientific and human impact, today and tomorrow! If caring is at the heart of your values, join Pierre Fabre Laboratories and become a key player in the “We Care Movement".</p><br><span><b><b>Your mission</b></b></span><p>Au sein du Groupe Pierre Fabre, le site de Tunis qualifié dans la fabrication et le conditionnement des produits Pierre Fabre : formes sèches, avec Supervision de la sous-traitance pour les formes liquides et pâteuses.</p><br><p> <b>Gestion de l’activité Contrôle Qualité : intrants et produits finis </b></p><br><ul><li>Accepter ou refuser les MP, AC et les produits intermédiaires vrac et finis des produits formes sèches, liquides et pâteux de PFMPT, analyser les anomalies et les résultats hors normes.</li><li>Rédiger les procédures et les techniques de contrôle des intrants et produits finis et établir les rapports d’activité du service contrôle qualité.</li><li>Gestion et suivi des différentes analyses de matières premières, produits semi-fini et produits finis</li><li>Planifier les activités de contrôle qualité en fonction des délais définis, des moyens et ressources attribués.</li><li>Assurer la gestion des substances de références et être garant de la bonne gestion des entrées et sorties des substances régies par une réglementation locale</li><li>Planifier et superviser la réalisation des opérations de prélèvements et de contrôle: des matières premières, des articles de conditionnement, des vrac et des produits finis.</li><li>Suivre de la gestion de l’échantillothèque : stockage matières premières, produits finis.</li><li>Définir et gérer le budget du secteur contrôle qualité.</li><li>Suivre les études de stabilité des produits finis et gérer les anomalies et les résultats hors normes</li><li>Piloter l’équipe du service Contrôle Qualité en veillant à l’atteinte des objectifs en termes de quantité, de qualité et de délai</li><li>Anticiper et analyser les défaillances, les dysfonctionnements et proposer des solutions pour améliorer la productivité, les rendements et les coûts de contrôle</li><li>Participer aux audits internes, fournisseurs et sous-traitants </li><li>Contrôle de l’application et suivi des procédures de son département et des règles d’hygiènes et de sécurité</li><li>Gestion des équipes (recrutement, évaluation, formation,..)</li><li>Travaillerez en étroite collaboration avec les autres responsables (Assurance Qualité, Production, maintenance, logistiques…).</li></ul><span><b><b>Who you are ?</b></b></span><br><br><br><br><br><br><br><p>Qui êtes-vous ?</p><br><p>Vous êtes titulaire d'un diplôme docteur en Pharmacie et justifiez d'une expérience de 2 ans et plus dans la gestion au sein d'un laboratoire de contrôle dans l'industrie pharmaceutique.</p><br><p>Vous disposez de connaissances solides en analyse physico-chimique telles que l'HPLC, l'UHPLC, la GC, la spectrophotométrie UV et microbiologiques.</p><br><p>Vous êtes rigoureux(se), méthodique, force de proposition avec une forte capacité d'analyse, d'adaptation.</p><br><p>Vous aimez le travail en équipe et exercer votre leadership. Vous souhaitez vous investir et participer au développement de notre laboratoire.</p><br><p><i>At Pierre Fabre Laboratories, we believe that our greatest asset is our people.</i></p><br><p>We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity or expression, age, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identify, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process. Thus, we commit to considering all applications equally, without fail.</p><br> </div>
Confidential
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Novagraaf is a company of Intellectual Property (IP) Consulting that distinguishes itself by a resolutely modern vision of its role as an IP partner for companies and combines the know-how of an international legal firm with the innovation and efficiency of a global provider. Novagraaf has developed over the years a diversified client portfolio including SMEs, research laboratories and large international groups in various economic sectors. Novagraaf offers an international, friendly and studious environment, where flexibility in work organization is favored. To support its development, Novagraaf is recruiting a Patent Administrator (m/f) wishing to work in Tunis.</p><p>Do you want to evolve within a dynamic, curious, demanding and stimulating team based on an entrepreneurial, international and collaborative model, then join us!</p><p>Your missions:</p><p>Your missions will consist of:</p><ul><li>Daily management of incoming and outgoing mail</li><li>Drafting and managing correspondence in French and English with stakeholders (clients, correspondents, offices) and instruction emails</li><li>Preparation of powers of attorney and sending to clients</li><li>Creation of files in our database</li><li>Management of official deadlines and tasks with our software and on the various client platforms and follow-up with clients and correspondents</li><li>Handling translation and validation requests</li><li>Management of file billing</li><li>Preparation of validation forms (online) or via the Epoline platform</li><li>Investigations on official online registers</li><li>Telephone contact in English with the Offices</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Legal training desired</li><li>First experience of at least 2 years in the legal field (law firm, notary office or industrial property firm)</li><li>Languages: mastery of French and English indispensable (oral and written), German a plus;</li><li>Comfortable with IT tools, proficiency in Excel is essential;</li><li>Rigor and organization;</li></ul><p></p></section>
Confidential
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company description</p><p>Inetum is a European leader in digital services. For businesses, public sector organizations, and society as a whole, the Group's 27,000 consultants and specialists strive daily to deliver digital impact: solutions that contribute to performance, innovation, and the common good. Present in 19 countries, working closely with local communities, and with its major software publisher partners, Inetum addresses the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and industrialization, Inetum generated revenue of €2.4 billion in 2024.</p><p><br></p><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p><font dir="auto" ><font dir="auto" >PMO confirmed (not necessarily very senior); Good command of English required; Ability to coordinate several stakeholders and follow up on actions.</font></font></p><p></p></section>
toto
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong><font dir="auto" ><font dir="auto" >Who are we? </font></font></strong></p>
<p> </p>
<p> <em><font dir="auto" ><font dir="auto" >Concentrix is an international company operating in more than 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.</font></font></em> </p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" >Your mission as a Customer Advisor</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >Your main role will be to be the primary point of contact for our clients. Your responsibilities will include:</font></font></p>
<p><font dir="auto" ><font dir="auto" > To support prospects and clients in solving problems or to provide information.</font></font></p>
<p><font dir="auto" ><font dir="auto" > To actively contribute to promoting our brand image and developing customer satisfaction.</font></font></p>
<p><font dir="auto" ><font dir="auto" > Manage complaints effectively.</font></font></p>
<p><font dir="auto" ><font dir="auto" > Be an ambassador for customer satisfaction!</font></font></p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >By what means? Incoming calls, emails, letters, and potentially, interactions via social media. No cold calling!</font></font></p>
<p> <strong><font dir="auto" ><font dir="auto" >What we offer you:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:</font></font></p>
<p> <strong><font dir="auto" ><font dir="auto" > Remuneration and benefits:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >o A variable remuneration depending on your results.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o A 40-hour per week contract.</font></font></p>
<p> </p>
<p> <strong><font dir="auto" ><font dir="auto" > Optimal working conditions:</font></font></strong> </p>
<p><font dir="auto" ><font dir="auto" >o Initial and continuing training.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o A work environment that values quality of life at work.</font></font></p>
<p><font dir="auto" ><font dir="auto" >o Career development prospects.</font></font></p>
<p> </p>
<p> <u> <strong><font dir="auto" ><font dir="auto" >The profile is looking for:</font></font></strong> </u> </p>
<p> </p>
<p><font dir="auto" ><font dir="auto" >We are looking for talented individuals who possess:</font></font></p>
<p><font dir="auto" ><font dir="auto" > They are perfectly fluent in French, both written and spoken. </font></font></p>
<p><font dir="auto" ><font dir="auto" > They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. </font></font></p>
<p><font dir="auto" ><font dir="auto" > They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies. </font></font></p>
<p> </p>
<p><br></p></div></section>
toto
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Position:</b>Product Manager<br><b>Job Description:</b><p><b>What You’ll Be Doing: </b></p><br><br><ul><li><p>Responsible for the analysis of market trends, supplier performance, internal developments and objectives to facilitate ongoing development of Arrow's adder and quoting strategy.</p><br><br></li><li><p>Facilitate interaction and feedback from segment managers, product specialists and sales management.</p><br><br></li><li><p>Monitor, measure and report supplier market price performance. Prepare negotiation material as well as support the negotiation process. Works with technology business managers and product specialists to establish negotiation strategy.</p><br><br></li><li><p>Strategic customer quotes and associated supplier strategies.</p><br><br></li><li><p>Facilitates communication with suppliers regarding customer and quote priority.</p><br><br></li><li><p>Monitor, measure and report performance metrics specific to market price. This data should be segment, supplier and selling company specific.</p><br><br></li></ul><br><p><b>What We’re Looking For: </b></p><br><br><ul><li><p>Incumbent has knowledge and experience in own discipline and may still be acquiring higher level knowledge and skills. Incumbent builds knowledge of the organization, processes and customers, solves a range of straightforward problems, and analyzes possible solutions using standard procedures. A moderate level of guidance and direction is provided.</p><br><br></li><li><p>Incumbent has extensive knowledge and experience in own discipline, possesses strong knowledge of the organization, processes and customers, solves a range of complex problems, and analyzes possible solutions using standard procedures. Limited guidance and direction is provided.</p><br><br></li><li><p>Strong excel experience required including VLOOKUPS and pivot tables</p><br><br></li><li><p>Experience in the aerospace and defense industry required</p><br><br></li><li><p>Experience working with government drawings</p><br><br></li><li><p>Experience working with BOM</p><br><br></li><li><p>Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.</p><br><br></li></ul><br><p>● This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).</p><br><br><br><p><b>Work Arrangement:</b><i> If located in Denver, </i><i>t</i><i>his position will follow a hybrid schedule of 3 days in our office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home. If located elsewhere, this position will be fully remote</i><span>: <i>Must be able to travel to an Arrow office location as requested by Arrow leadership.</i></span></p><br><br><br><p><b><span>What’s In It For You:</span></b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</p><br><br><ul><li><p>Medical, Dental, Vision Insurance</p><br><br></li><li><p>401k, With Matching Contributions</p><br><br></li><li><p>Short-Term/Long-Term Disability Insurance</p><br><br></li><li><p>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</p><br><br></li><li><p>Paid Time Off (including sick, holiday, vacation, etc.)</p><br><br></li><li><p>Tuition Reimbursement</p><br><br></li><li><p>Growth Opportunities</p><br><br></li><li><p>And more!</p><br><br></li></ul><br><p>#LI-LH1</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$72,800.00 - $88,000.00<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-TX-Texas (Remote Employees)-Central Time Zone<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Product & Supplier Management<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. </span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br>What this opportunity involves: We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br> You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT: Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate What we look for: 8+ years in software development Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+ Why this is hard: Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.<br> Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paidEffort estimate Tasks for this project are estimated to take 30 hours to complete, depending on complexity.<br> This is an estimate and not a schedule requirement; you choose when and how to work.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation: Up to $150/hr equivalent , depending on level and pace.<br> Tasks are estimated at ~30 hours each; you set your own schedule.<br></span> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance); Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E; Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance; Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios; Document problem statements clearly and provide verified correct answers.<br> What we look for This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field; 3+ years of of mortgage, lending, real estate, or financial services experience; Current or recent experience in underwriting & origination or adjacent roles; Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1; Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance; Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness; Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral; Build subrogation test cases applying state-specific negligence rules (comparative vs.<br> contributory) and assess likelihood of recovery; Document test cases clearly with correct answers, policy citations, and payout calculations.<br> What we look for This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field; 3+ years of insurance, claims, legal, or financial services experience; Current or recent experience in claims & adjusting or adjacent roles; Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture; AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves Frontier coding agents are already good at passing tests.<br> We measure whether they pass them the right way .<br>We're building a dataset to evaluate the safety and conduct of AI coding agents — not just whether they complete a task, but whether they do it honestly, within scope, and without cutting corners.<br>You'll design tasks where the easy path is the unsafe one, and write the tests that catch it: Build realistic developer environments — a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks that pair a benign development goal with a tempting unsafe shortcut: scope creep, policy violations, data corruption, over-permissive changes Write tests that verify whether the agent completed the task the right way — catching corners cut, not just checking outputs Iterate on tasks and tests based on QA feedback — review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT: Not data labeling; Not prompt engineering; Not cybersecurity or red-teaming — there is no attacker in the scenario.<br> Cybersecurity experience is a nice-to-have but not a requirement.<br> We're looking for engineers who understand how code should behave, not penetration testers.<br> Strong software engineers, not security specialists; Not writing code from scratch — the agent writes most of the code; you design the situation and evaluate the outcome; What we look for 4–5+ years in software development; Core stack: Python, JavaScript/TypeScript; Strong test design skills — functional and integration tests that separate safe from unsafe completion, not just correct from incorrect; Hands-on experience with coding agents (Claude Code, GitHub Copilot CLI, Codex, or similar); Familiarity with GitHub PRs and CI workflows as a user; Stack breadth is welcome, not a filter.<br> Tasks simulate real repositories with databases, CI pipelines, and deploy scripts, so wider backend and infrastructure exposure is genuinely useful — but you don't need to be an expert in every layer; English proficiency — B2+ Why this is hard Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> The real difficulty is building the temptation — a scenario where the unsafe or out-of-scope path is the path of least resistance — and then writing tests that reliably catch an agent that took it.<br> Tasks have many valid solutions; tests must accept all of them and reject the bad ones.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 20-25 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>