Quality Control Manager Jobs in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span><strong>Outbound Sales Account Manager - North American Market (Evening Shift)</strong></span> <br> <span><strong>Location: Tunis, Tunisia</strong></span> <br> <span><strong>Working Hours:&nbsp;</strong>Monday to Friday: 2.00 PM- 11.00 PM</span> <br> <span><strong>Report to:&nbsp;</strong></span><span><strong>Contact&nbsp;Centre&nbsp;Supervisor</strong></span> <br> <p><span><strong><u>Overview:</u></strong></span><br><span>This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will &nbsp;</span><span>play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration.&nbsp;</span></p><br> <p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br> <p><span><strong>collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>Act as a trusted advisor for high-value customers, offering personalized support</span><span> ensuring strong relationships and high retention&nbsp;</span></li> <li><span>Personalize communication using CRM data, previous order history, and customer profiles</span></li> <li><span>Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty.</span></li> <li><span>Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios,&nbsp;</span><span>meet or exceed performance KPIs&nbsp;</span></li> <li><span>Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives&nbsp;</span></li> <li><span>Maintain detailed documentation of customer interactions and outcomes.</span></li> <li><span>Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets&nbsp;</span></li> <li><span>Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions</span></li> <li><span>Promote new products, offers, and marketing campaigns while staying informed on industry trends&nbsp;</span></li> <li><span>Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance</span></li> <li><span>Share client success stories or feedback with relevant teams to drive continuous improvement</span></li> </ul> <br> <p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br> <p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Manyof&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.&nbsp;</span></li> <li><span>Excellent communication and negotiation skills in English (written and spoken).&nbsp;</span></li> <li><span>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</span></li> <li><span>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.&nbsp;</span></li> <li><span>Team player with a proactive attitude and willingness to learn and grow</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;acrossNorth&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Field Sales Manager<br><b>Job Description:</b><p><b>What You Will Be Doing</b></p><br><br><ul><li>Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience make solid decisions on strategy and direction. Direct value added sales opportunities by implementing supply chain, engineering, supplier, or service excellence strategies. Identifies and helps achieve sales branch goals, not just team goals.&nbsp;</li><li>Manage Team: Recruits, hires and mentors sales staff. Manage employee performance. Ensure team is trained and has resources to deliver sales plans. Coach and provide feedback to employees. Deliver high potential sales representatives for future management roles. Use managerial courage to make difficult decisions when necessary. Prepare development plans for employees.&nbsp;</li><li>Develop customer, supplier and vendor relationships: Enhance manager relationships with key contacts by providing superior service and operation excellence. Implement effective and practiced techniques for solving problems. Effectively communicate with all levels (supplier, customer, vendor). Attend reviews and meetings. Increase management presence at customer accounts in order to achieve access to decision makers.</li><li>Leadership: Act as leader in the branch. Instill vision and create enthusiasm to achieve goals. Use data and analysis to make recommendations to team and to management. Responsible for budgeting and planning. Key leader in facilitating implementation of process improvement based on data.</li><li>This job profile requires the assignment and participation in a sales compensation plan. This role is a 60/40 split; the total compensation posted includes the commission.</li></ul><p><br><b>What We Are Looking For</b></p><br><br><ul><li>Previous experience managing a team is strongly preferred</li><li>Experience working with partners in the IT Sales Channel</li><li>Experience selling technology solutions is required. Experience with software and Citrix is preferred.</li><li>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)</li><li>Is accountable for the performance and results of a team within own discipline or function</li><li>Adapts departmental plans and priorities to address resource and operational challenges</li><li>Decisions are guided by policies, procedures and business plan; receives guidance from senior manager</li><li>Provides technical guidance to employees, colleagues and/or customers</li><li>Exercises limited management authority; sets employee performance objectives, conducts performance reviews and recommends pay actions&nbsp;</li><li>Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline</li><li>Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.</li></ul><br><p><b>Work Arrangement</b>:</p><br><br><p>For candidates in Colorado; Hybrid: Tuesday, Wednesday, Thursday&nbsp;required&nbsp;office days for Panorama Office&nbsp;site;&nbsp;Monday, Friday-work from home.&nbsp;</p><br><br><p>For candidates in other states; Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.&nbsp;</p><br><br><br><p><b><span>What’s In It For You</span></b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</p><br><br><ul><li>Medical, Dental, Vision Insurance</li><li>401k, With Matching Contributions</li><li>Short-Term/Long-Term Disability Insurance</li><li>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</li><li>Paid Time Off&nbsp;(including sick, holiday, vacation, etc.)</li><li>Tuition Reimbursement</li><li>Growth Opportunities</li><li>Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)</li><li>On-site Café with Catering Option for Busy Lifestyles</li><li>24/7/365 On-site Gym and Lockers, Free for Use to All Employees!</li><li>Bike Racks</li><li>And more!</li></ul><br><b>Annual Hiring Range/Hourly Rate:</b><br>$115,800.00 - $180,403.61<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-CO-Denver, Colorado (Panorama Arrow Building)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b>Join Yazaki. Connect to the future.&nbsp;</b></p><br> <p><b>Country</b>:&nbsp;Tunisia (TN)&nbsp;<br> <b>City</b>:&nbsp;Bizerte<br> <b>Worksite / Location</b>:&nbsp;Bizerte&nbsp;</p><br> <p><b>Job Function</b>:&nbsp;EDS_Manufacturing&nbsp;<br> <b>Job Discipline</b>:&nbsp;&nbsp;<br> <b>Job Family</b>:&nbsp;ML</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a&nbsp;Manager_IP P3 in our plant in [[location]].&nbsp;</p><br> <ul> <li>Manage daily departmental activities and ensure operational efficiency.</li> <li>Lead, coach, and develop team members.</li> <li>Monitor and achieve departmental KPIs and targets.</li> <li>Ensure compliance with company policies, procedures, and safety standards.</li> <li>Support recruitment, training, and performance management activities.</li> <li>Identify and implement process improvement opportunities.</li> <li>Manage resources, budgets, and workforce planning as required.</li> <li>Coordinate with other departments to ensure smooth operations.</li> <li>Prepare and present reports on departmental performance.</li> </ul><p>At Yazaki, we are&nbsp;committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.&nbsp;</p><br> <p>We are looking forward to receiving&nbsp;your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application!&nbsp;</p><br> <p>Ps. Didn't find&nbsp;what you are looking for?<br> Take a look at our&nbsp;careers page! Be careful though, you might find your next dream job.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Global Partner Program Manager<br><b>Job Description:</b>Role Overview<p>Arrow ECS is seeking a Global Partner Program Manager to support the design, launch, governance, and ongoing management of a scalable global partner program. This role will coordinate cross-functional teams, manage program reporting, and help drive adoption, consistency, and measurable business impact across regions.</p><br><br><br><p><b><span>What</span><span>You’ll</span><span><span>&nbsp;Be Doing</span></span></b></p><br><br><ul><li>Support the design, launch, and ongoing management of a global partner program.</li><li>Translate program objectives into clear plans, milestones, governance routines, and success measures.</li><li>Coordinate cross-functional workstreams across operations, marketing, IT, legal, sales, finance, regional teams, vendors, and partners.</li><li>Manage the team scorecard and impact metrics to track adoption, performance, and business outcomes.</li><li>Liaise with Finance and IT to ensure consistent reporting, dashboards, data definitions, and measurement processes.</li><li>Partner with Marketing Intelligence on segmentation adjustments tied to program eligibility, insights, and go-to-market priorities.</li><li>Prepare clear communications, status updates, launch summaries, and stakeholder briefings.</li></ul><br><br><p><b><span>What We're Looking For</span></b></p><br><br><ul><li>Bachelor’s degree in Business, Marketing, Technology, Operations, or a related field; Master’s degree preferred.</li><li>12+ years of related experience, or equivalent experience, in partner programs, channel management, program management, sales operations, marketing operations, or strategic business execution.</li><li>Strong project management skills, including planning, dependency tracking, risk management, reporting, and follow-up.</li><li>Experience managing complex, cross-functional initiatives across regions, time zones, and matrixed teams.</li><li>Strong written and verbal communication skills, including executive-ready updates and decision materials.</li><li>Outcome-oriented mindset with a bias for action, accountability, and measurable impact.</li></ul><br><p><b>Preferred Qualifications</b></p><br><br><ul><li>Experience with partner incentives, enablement, loyalty programs, or channel program governance.</li><li>Experience in IT distribution, technology ecosystems, cloud marketplaces, or partner-led go-to-market models.</li><li>Proficiency with data analysis, dashboards, reporting tools, or program performance tracking.</li></ul><br><p><b>Work Arrangement</b></p><br><br><p><span><span>Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership</span></span></p><br><br><br><p><b>What's In It For You</b></p><br><br><ul><li><span><span>Medical, Dental, Vision Insurance</span></span></li></ul><br><ul><li><span><span>401k, With Matching Contributions</span></span></li></ul><br><ul><li><span><span>Short-Term/Long-Term Disability Insurance</span></span></li></ul><br><ul><li><span><span>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</span></span></li></ul><br><ul><li><span><span>Paid Time Off</span></span><span><span>(including</span><span>sick</span><span>, holiday, vacation, etc.)</span></span></li></ul><br><ul><li><span><span>Tuition Reimbursement</span></span></li></ul><br><ul><li><span><span>Growth Opportunities</span></span></li></ul><br><ul><li><span><span>And more!</span></span></li></ul><br><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$121,300.00 - $175,009.56<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-CO-Colorado (Remote Employees)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Business Support<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Citrix Technical Account Manager<br><b>Job Description:</b><p>The Citrix TAM is a strategic technical, customer- and partner-facing role responsible for transforming customer engagements from reactive support to proactive partnership. The TAM serves as the primary technical advisor, proactively driving adoption, aligning platform capabilities to business objectives, and customer outcomes for Citrix Solutions sold and delivered through Arrow Enterprise Computing Solutions (ECS) in represented markets. This role partners closely with Sales (AE/FSR) to deliver a unified customer experience that supports retention, expansion, and long-term account growth.</p><br><br><br><p><b>What You'll Be Doing</b></p><br><br><ul><li>Serve as the primary technical point of contact for Arrow ECS select end customers.</li><li>Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.</li><li>Build trusted relationships with technical leaders, sales leadership, and presales solution architects.</li><li>Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.</li><li>Drive ssolution adoption and usage aligned to assigned business goals.</li><li>Develop and execute technical adoption plans to accelerate customer time-to-value.</li><li>Identify and proactively resolve technical blockers and risks.</li><li>Support partner enablement initiatives including workshops and technical briefings.</li><li>Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.</li><li>Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.</li><li>Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.</li></ul><br><p>Lead structured agenda with customers, including:</p><br><br><ul><li>Product updates (“Top of Mind” insights)</li><li>Environment changes and customer initiatives</li><li>Open support ticket review and prioritization</li><li>Upcoming projects and risks including renewal risks</li><li>Citrix/Partner updates and escalations</li><li>Track customer satisfaction</li></ul><br><p><b>What We're Looking For</b></p><br><br><ul><li>7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant</li><li>Hands-on experience with Citrix technologies, or adjacent platforms</li><li>Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.</li><li>Strong presentation and stakeholder communication skills</li><li>Ability to operate effectively in global, matrixed environments</li><li>Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts</li></ul><br><p><b>Work Arrangement</b>:</p><br><br><p>For candidates in Colorado; Hybrid: Tuesday, Wednesday, Thursday&nbsp;required&nbsp;office days for Panorama Office&nbsp;site;&nbsp;Monday, Friday-work from home.&nbsp;</p><br><br><p>For candidates in other states; Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.&nbsp;</p><br><br><br><p><b>What's In It For You</b></p><br><br><p><span><span>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.</span><span>That’s</span><span>why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</span></span></p><br><br><ul><li><span><span>Medical, Dental, Vision Insurance</span></span></li></ul><br><ul><li><span><span>401k, With Matching Contributions</span></span></li></ul><br><ul><li><span><span>Short-Term/Long-Term Disability Insurance</span></span></li></ul><br><ul><li><span><span>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</span></span></li></ul><br><ul><li><span><span>Paid Time Off</span></span><span><span>(including</span><span>sick</span><span>, holiday, vacation, etc.)</span></span></li></ul><br><ul><li><span><span>Tuition Reimbursement</span></span></li></ul><br><ul><li><span><span>Growth Opportunities</span></span></li></ul><br><ul><li><span><span>Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)</span></span></li></ul><br><ul><li><span><span>On-site Café with Catering Option for Busy Lifestyles&nbsp;</span></span></li></ul><br><ul><li><span><span>24/7/365 On-site Gym and Lockers, Free</span><span>for</span><span>Use to All Employees!&nbsp;</span></span></li></ul><br><ul><li><span><span>Bike Racks</span></span></li></ul><br><ul><li><span><span>And more!</span></span></li></ul><br><br><p>#LI-EK1</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><p>$138,900.00 - $170,000.00 OTE</p><br><br><br><p>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.&nbsp;</p><br><br><b>Location:</b>US-CO-Denver, Colorado (Panorama Arrow Building)<br><br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Yassir</strong> est la super application leader dans le domaine des services à la demande, opérant de manière prédominante dans la région du Maghreb. Yassir a pour mission de révolutionner la manière dont les services quotidiens sont accessibles. Actuellement implantée dans plus de 45 villes à travers plusieurs pays tels que l'Algérie, le Maroc, la Tunisie et le Sénégal, notre présence s'étend aussi sur d'autres pays tels que la France et l'Afrique sub-saharienne.<br> Fortement soutenue par des investisseurs de renommée mondiale tels que BOND et Y Combinator, pionniers d'entreprises telles qu'Airbnb, Stripe, Dropbox, et Doordash, Yassir a réussi à faire&nbsp;de nombreuses levées de fonds équivalentes à presque 200 millions&nbsp;$.<br> Au-delà de la simple prestation de services, notre vision est de créer un marché dynamique visant à satisfaire les besoins de nos utilisateurs tout en insufflant des valeurs sociales fondamentales.<br> <br><br><p><b>À propos du rôle </b></p><br><ul><li>-Structurer davantage la partie Customer Support, renforcer le suivi et le contrôle des équipes et assurer une meilleure qualité de service sur nos deux plateformes.<br></li></ul><br><p><b>Responsabilités :</b></p><br><ul><li> - Assurer le suivi et le contrôle de l’activité des équipes CS.<br> - Superviser et accompagner les agents au quotidien.<br>- Mettre en place et assurer les formations nécessaires.<br>- Créer, améliorer et mettre à jour les différents process et procédures.<br>- Définir et suivre les KPIs et les objectifs de performance.<br>- Assurer le suivi de l’activité en temps réel et intervenir en cas de besoin.<br>- Gérer et suivre les réclamations clients ainsi que le service après-vente.<br>- Contrôler la qualité des échanges avec les clients, notamment à travers le suivi des discours et l’écoute des enregistrements.<br>- Identifier les points d’amélioration et mettre en place les actions nécessaires pour garantir une bonne qualité de service et de travail.<br> - Préparer et gérer les plannings /congés des équipes.<br>- Préparer et partager les différents reportings liés à l’activité et à la performance du Customer Support.<br><br></li> </ul><br><p><b>Profil requis</b></p><br><strong><span>Expérience :</span></strong><br>- 3 à 5 ans d’expérience dans le Customer Support / Service Client.<br>- Une expérience en management d’équipe.<br>- Une expérience dans un centre d’appels, une plateforme de livraison, un environnement e-commerce ou similaire serait un vrai plus.<br><strong><span>Compétences techniques :</span></strong><br>- Bonne maîtrise du suivi des KPIs et des objectifs de performance.<br>- Maîtrise des outils de reporting et d’analyse.<br>- Capacité à mettre en place et suivre des process et procédures.<br>- Gestion des plannings et organisation des équipes.<br>- Suivi de la qualité des appels et des échanges avec les clients.<br>- Capacité à analyser les réclamations et identifier les principales causes.<br>- Bonne maîtrise d’Excel / Google Sheets.<br>- Bonne capacité de communication en français et en anglais.<br><strong><span>Soft skills :</span></strong><br>- Leadership et capacité à manager une équipe.<br>- Bon sens de l’organisation et rigueur.<br>- Esprit d’analyse et orientation résultats.<br>- Bonne communication et capacité à gérer les situations difficiles.<br>- Réactivité et capacité à prendre des décisions rapidement.<br>- Esprit d’initiative et capacité à proposer des améliorations.<br>- Orientation client et sens du service.<br><br><p><b>Avantages</b></p><br><ul> <li>Rémunération compétitive et bonus sur la performance.</li> <li>Complémentaire santé suite à la confirmation du profil.</li> <li>Formation continue.<br></li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.</strong></p><br><p><u>Candidates may live in the following cities:</u></p><br><ul><li>Memphis, TN</li><li>Little Rock, AR</li></ul><p>The Oral Migraine Field Reimbursement Manager (FRM) acts as an alternative in-office resource that is available to address HCP questions about patient access. The FRM calls directly on HCP offices in their assigned, specific geography to answer questions about patient access &amp; reimbursement in support of the AbbVie Oral Migraine products. The FRM provides expertise on coverage and common access and reimbursement challenges affecting AbbVie Oral Migraine products. The FRM responsibilities include educating on the access and reimbursement support tools available from AbbVie, advising HCPs on patient prescription status and program eligibility, and educating HCP offices on payer processes and procedures.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Educate HCPs on patient support programs, including access and reimbursement support tools and services</li><li>Educate on product-specific acquisition and access options such as specialty pharmacy networks and specialty distribution</li><li>Educate on resources available to address access issues</li><li>Provide local expertise regarding national/regional payor policies to educate providers on payer issues, coding changes, and appropriate claims submission processes</li><li>Liaise with AbbVie’s Access and Reimbursement support center to update HCPs on Rx status and program eligibility</li><li>Collaborate with AbbVie’s Access and Reimbursement Support Center to relay prescription status and program eligibility updates</li><li>Report back payer trends related for approved products to Patient Services and MHC account management teams </li><li>Establish and maintain relationships with appropriate providers within territory</li><li>Remain current on key managed care, reimbursement, and policy activities</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>3+ years of experience in specific therapeutic area with experience in Managed Health Care, Payer Account Management, and/or Access and Reimbursement and excellent territory and account management skills.</li><li>Extensive experience educating others on payer processes, requirement for coverage, and other access related situations for specialty medicines.</li><li>Strong track record of leadership within current role. Strong understanding and ability to communicate technical elements of coding and billing requirements at the National and Regional level across all settings of care.</li><li>Comprehensive understanding of Parts A, B, C and D or Medicare and associated reimbursement dynamics.</li><li>Strong understanding of drug acquisition and dispensing in the specific therapeutic area space (Specialty Pharmacies, Specialty Distributors and white-bagging, etc.)</li><li>Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services.</li><li>Strong understanding of access and reimbursement support service centers and how to effectively interact in a compliant fashion.</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.</li><li>Driving a personal auto or company car or truck, or a powered piece of material handling equipment.</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. to AbbVie has resources to answer questions you may have regarding your responsibilities.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</li><li>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</li><li>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<p>Are you excited by the potential of AI, automation, and low-code tools to transform how people work?&nbsp;</p><br><p>As an&nbsp;AI Community Enabler&nbsp;–&nbsp;Tech Expert &amp; Change Manager, you will be&nbsp;both&nbsp;the technical backbone&nbsp;and&nbsp;the community catalyst of&nbsp;LEONI’s&nbsp;global citizen development and AI&nbsp;community. Your mission is to ensure that our AI and Citizen Development transformation is not only technically sound, but also understood, embraced, and actively driven by our global business users.&nbsp;</p><br><p>You will&nbsp;care about&nbsp;the tools, trainings, and technical expertise that enable business users to innovate and automate at scale – and at the same time engage, inspire, and support them so that adoption, impact, and sustainability are maximized. You’ll bridge the gap between business and IT, simplifying complexity, fostering engagement, and empowering people to see themselves as part of the transformation.&nbsp;</p><br><p>This role is ideal for someone who thrives in a hands-on, solution-oriented environment, enjoys working with people, and wants to make a real impact across a global organization.&nbsp;</p><br><p><strong>1. Technical enablement &amp; expertise</strong></p><br><ul><li>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users.</li><li>Provide technical guidance and support to community members on solution design, architecture, and troubleshooting.</li><li>Support business users in translating their needs into scalable and robust technical solutions.</li><li>Beware of existing citizen dev solutions and business needs. Proactively help in transferring solutions to areas where it makes sense.</li><li>Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards.</li><li>Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content.</li><li>Continuously identify and introduce new technologies and approaches that can scale across the company.</li><li>Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</li></ul><p><strong>2. Community building, change &amp; adoption</strong></p><br><ul><li>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community.</li><li>Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups.</li><li>Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources.</li><li>Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners.</li><li>Collect user feedback and translate it into actionable improvements for tools, processes, and training.</li><li>Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement.</li><li>Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</li></ul><p><strong>3. Collaboration between business, IT &amp; AI</strong></p><br><ul><li>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users.</li></ul><p>Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</p><br><br><br>Qualifications and Experience<p><strong>Must-have :</strong></p><br><p>· Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</p><br><p>· Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</p><br><p>· Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat). Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</p><br><p>· Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor,…), APIs and relational/non-relational databases is a plus.</p><br><p>· Experience working with business users and translating their needs into technical solutions.</p><br><p>· Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</p><br><p>· Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</p><br><p>· Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</p><br><p>· Motivation for change management, digital adoption, internal communications, or community building.</p><br><p>· Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</p><br><p><strong>Nice-to-have :</strong></p><br><p>· Experience with workflow and data automation tools (e.g. KNIME).</p><br><p>· Experience in scaling solutions and driving automation/AI programs at scale.</p><br><p>· Experience with design thinking, user journey mapping, or internal communication strategy.</p><br><p>· Knowledge about governance topics (responsible AI, data ethics, GDPR).</p><br><p>· Certifications in Microsoft Power Platform or AI/Automation tools.</p><br><br><br>Benefits<p>· You’ll be part of a cross-functional AI team with a startup spirit inside a global automotive supplier.</p><br><p>· You’ll work closely with colleagues (AI Community Enabler, AI Engineers, IT, community leads) to ensure both technical and change success.</p><br><p>· You will have the freedom to shape and grow a global citizen development and AI community, including its tools, technical foundation, and engagement formats.</p><br><p>· You’ll have the freedom to explore new tools and propose our citizen development tech stack.</p><br><p>· Your work can directly impact thousands of employees worldwide.</p><br><p>· Environment that values initiative, experimentation, and scalability.</p><br><p>· You’ll have room to grow, shape your role, and bring your own ideas to life.</p><br><p>· Opportunities for acquiring new, role-related certifications. · Hybrid/remote flexibility with occasional global travel.</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>1. Technical enablement &amp; expertise</p><ul><li>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users.</li><li>Provide technical guidance and support to community members on solution design, architecture, and troubleshooting.</li><li>Support business users in translating their needs into scalable and robust technical solutions.</li><li>Beware of existing citizen dev solutions and business needs.</li><li>Proactively help in transferring solutions to areas where it makes sense.</li><li>Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards.</li><li>Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content.</li><li>Continuously identify and introduce new technologies and approaches that can scale across the company.</li><li>Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</li></ul><p>2. Community building, change &amp; adoption</p><ul><li>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community.</li><li>Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups.</li><li>Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources.</li><li>Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners.</li><li>Collect user feedback and translate it into actionable improvements for tools, processes, and training.</li><li>Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement.</li><li>Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</li></ul><p>3. Collaboration between business, IT &amp; AI</p><ul><li>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users.</li><li>Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</li><li>Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</li><li>Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat).</li><li>Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</li><li>Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor, ), APIs and relational/non-relational databases is a plus.</li><li>Experience working with business users and translating their needs into technical solutions.</li><li>Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</li><li>Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</li><li>Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</li><li>Motivation for change management, digital adoption, internal communications, or community building.</li><li>Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</li><li>Experience with workflow and data automation tools (e.g. KNIME).</li><li>Experience in scaling solutions and driving automation/AI programs at scale.</li><li>Experience with design thinking, user journey mapping, or internal communication strategy.</li><li>Knowledge about governance topics (responsible AI, data ethics, GDPR).</li><li>Certifications in Microsoft Power Platform or AI/Automation tools.</li></ul><p></p></section>