Recruitment Specialist Jobs in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><i>Rejoignez AstraZeneca, participez à une mission qui place les patients au premier plan et soyez le moteur de solutions de santé efficaces ! Si vous êtes passionné par la science, avez une approche stratégique et aimez établir des relations constructives avec les professionnels de santé, voici l'occasion de vous épanouir au sein d'une entreprise leader mondial et de faire la différence là où cela compte vraiment.</i></b></p><br><p><b>À PROPOS D'ASTRAZENECA</b></p><br><p>AstraZeneca est une société biopharmaceutique mondiale, axée sur la science et centrée sur les patients, qui se consacre à la découverte, au développement et à la commercialisation de médicaments sur ordonnance pour certaines des maladies les plus graves au monde. Mais nous sommes plus qu'une des principales sociétés pharmaceutiques mondiales.</p><br><p>Rejoignez une équipe hautement performante, capable de faire la part des choses et d'apporter de réels changements. Notre agilité et notre rythme, associés à notre orientation scientifique, nous permettent de repérer les opportunités sur le marché qui nous permettent d'aller de l'avant et de conquérir de nouveaux espaces.</p><br><p>&nbsp;<b>Pourquoi AstraZeneca ?</b></p><br><p>Chez AstraZeneca, nous nous engageons à être un lieu de travail exceptionnel. Un lieu où vous avez les moyens de repousser les limites de la science et de libérer votre esprit d'entreprise. Il n'y a pas de meilleur endroit pour faire la différence dans le domaine de la médecine, pour les patients et pour la société. Une culture inclusive qui prône la diversité et la collaboration, et qui s'engage en permanence en faveur de l'apprentissage, de la croissance et du développement tout au long de la vie. Nous sommes engagés dans une aventure passionnante pour ouvrir la voie à l'avenir des soins de santé.</p><br><p><b>À PROPOS DU POSTE</b></p><br><p><b>Objectif du poste :</b></p><br><p>En tant que représentant médical, votre rôle principal consiste à promouvoir la notoriété et l'adoption des produits en communiquant de manière scientifique, éthique et percutante avec les professionnels de santé, afin de soutenir la mission d'AstraZeneca qui consiste à améliorer les résultats pour les patients et à atteindre les objectifs commerciaux dans le territoire qui vous est attribué.</p><br><p><b>Responsabilités principales :</b></p><br><ul><li>Collaborer avec les responsables commerciaux pour élaborer et mettre en œuvre des plans de vente efficaces sur le territoire.</li><li>Stimuler les performances commerciales en atteignant ou en dépassant les prévisions de vente et en gérant efficacement les budgets attribués afin d'atteindre les objectifs thérapeutiques et territoriaux.</li><li>Appliquer les stratégies de marketing et de promotion médicale d'AstraZeneca dans les régions et pour les produits qui vous sont attribués.</li><li>Effectuer régulièrement des visites médicales de haute qualité afin de promouvoir les produits et de sensibiliser les professionnels de santé aux produits de l'entreprise, à leurs indications et à leurs avantages cliniques, conformément à un plan de visites approuvé et à des objectifs de visite personnalisés.</li><li>Tenir à jour les registres des interactions, des activités et des profils des médecins à l'aide d'outils CRM (par exemple, Veeva).</li><li>Organiser et gérer les réunions promotionnelles (RLM, ROM) et veiller à l'utilisation efficace du budget pour les activités promotionnelles.</li><li>Diffuser des messages personnalisés et scientifiquement exacts, adaptés aux besoins des médecins et à leur comportement en matière de prescription.</li><li>Surveiller l'activité des concurrents et la dynamique du marché local afin d'éclairer la stratégie promotionnelle et d'optimiser le positionnement.</li><li>Coordonner avec les services internes pour obtenir des informations médicales, des données de pharmacovigilance et des commentaires marketing.</li><li>Entretenir des relations solides et éthiques avec les professionnels de santé et défendre les valeurs professionnelles d'AstraZeneca.</li><li>Développer en permanence ses connaissances sur les produits et les traitements grâce à la formation dispensée par l'entreprise et à l'auto-apprentissage.</li><li>Maintenir une connaissance approfondie du marché, des données démographiques et des informations sur les soins gérés pertinentes pour le territoire assigné afin d'optimiser les stratégies de vente.</li><li>Respecter strictement toutes les réglementations du secteur et les politiques de l'entreprise concernant les interactions avec les professionnels de santé, y compris la distribution d'échantillons de produits.</li></ul><p><b>Exigences du poste :</b></p><br><p><b><u>Critères essentiels :</u></b></p><br><ul><li>Licence en pharmacie, médecine, sciences de la vie ou dans un domaine connexe.</li><li>Au moins 1 à 2 ans d'expérience en tant que représentant médical dans l'industrie pharmaceutique. Une expérience dans le domaine cardiovasculaire est un atout considérable</li></ul><p>Capacité avérée à s'épanouir dans un environnement de travail collaboratif.</p><br><ul><li>Fait preuve de solides compétences en matière de collaboration interfonctionnelle en travaillant efficacement avec des collègues de différents services, tels que le marketing, le service médical, le service réglementaire et le service d'accès au marché, afin d'assurer la cohérence, de partager les connaissances et de mener des stratégies commerciales cohérentes.</li><li>Solides connaissances des pratiques de promotion médicale, des directives éthiques et des réglementations locales en matière de santé.</li><li>Capacité à analyser les données de vente (par exemple, IMS), à identifier les opportunités et à mettre en œuvre des plans d'action ciblés.</li><li>Excellentes compétences en communication et en relations interpersonnelles, avec la capacité d'établir et de maintenir des relations professionnelles avec les professionnels de la santé.</li><li>Maîtrise des outils CRM (par exemple, Veeva) et des procédures de reporting quotidien.</li><li>Solides compétences en matière de planification et d'organisation, avec la capacité de gérer efficacement les visites sur le terrain, les événements et les budgets.</li><li>A l'aise dans un environnement dynamique et en constante évolution, capable de s'adapter rapidement et de manière professionnelle aux changements.</li><li>Engagement envers l'apprentissage continu, avec une approche proactive pour maintenir à jour ses connaissances sur les produits et le marché.</li><li>La maîtrise du français et de l'arabe est requise. La maîtrise de l'anglais est un atout considérable.</li></ul><p><b><i>Veuillez noter que ce poste est basé en Tunisie et n'est pas ouvert à la relocalisation ; ne postulez que si vous résidez dans cette région ou pouvez facilement vous y rendre.</i></b></p><br><p><b>Date Posted</b></p><br>06-Aug-2026<p><b>Closing Date</b></p><br>12-Aug-2026<p>AstraZeneca embraces diversity and equality of opportunity. &nbsp;We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. &nbsp;We believe that the more inclusive we are, the better our work will be. &nbsp;We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. &nbsp;We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>À PROPOS D'ASTRAZENECA</b></p><br><p>AstraZeneca est une société biopharmaceutique mondiale, axée sur la science et centrée sur les patients, qui se consacre à la découverte, au développement et à la commercialisation de médicaments sur ordonnance pour certaines des maladies les plus graves au monde. Mais nous sommes plus qu'une des principales sociétés pharmaceutiques mondiales.</p><br><p>Rejoignez une équipe hautement performante, capable de faire la part des choses et d'apporter de réels changements. Notre agilité et notre rythme, associés à notre orientation scientifique, nous permettent de repérer les opportunités sur le marché qui nous permettent d'aller de l'avant et de conquérir de nouveaux espaces.</p><br><p>&nbsp;<b>Pourquoi AstraZeneca ?</b></p><br><p>Chez AstraZeneca, nous nous engageons à être un lieu de travail exceptionnel. Un lieu où vous avez les moyens de repousser les limites de la science et de libérer votre esprit d'entreprise. Il n'y a pas de meilleur endroit pour faire la différence dans le domaine de la médecine, pour les patients et pour la société. Une culture inclusive qui prône la diversité et la collaboration, et qui s'engage en permanence en faveur de l'apprentissage, de la croissance et du développement tout au long de la vie. Nous sommes engagés dans une aventure passionnante pour ouvrir la voie à l'avenir des soins de santé.</p><br><p><b>À PROPOS DU POSTE</b></p><br><p><b>Objectif du poste :</b></p><br><p>En tant que représentant médical, votre rôle principal consiste à promouvoir la notoriété et l'adoption des produits en communiquant de manière scientifique, éthique et percutante avec les professionnels de santé, afin de soutenir la mission d'AstraZeneca qui consiste à améliorer les résultats pour les patients et à atteindre les objectifs commerciaux dans le territoire qui vous est attribué.</p><br><p><b>Responsabilités principales :</b></p><br><ul><li>Collaborer avec les responsables commerciaux pour élaborer et mettre en œuvre des plans de vente efficaces sur le territoire.</li><li>Stimuler les performances commerciales en atteignant ou en dépassant les prévisions de vente et en gérant efficacement les budgets attribués afin d'atteindre les objectifs thérapeutiques et territoriaux.</li><li>Appliquer les stratégies de marketing et de promotion médicale d'AstraZeneca dans les régions et pour les produits qui vous sont attribués.</li><li>Effectuer régulièrement des visites médicales de haute qualité afin de promouvoir les produits et de sensibiliser les professionnels de santé aux produits de l'entreprise, à leurs indications et à leurs avantages cliniques, conformément à un plan de visites approuvé et à des objectifs de visite personnalisés.</li><li>Tenir à jour les registres des interactions, des activités et des profils des médecins à l'aide d'outils CRM (par exemple, Veeva).</li><li>Organiser et gérer les réunions promotionnelles (RLM, ROM) et veiller à l'utilisation efficace du budget pour les activités promotionnelles.</li><li>Diffuser des messages personnalisés et scientifiquement exacts, adaptés aux besoins des médecins et à leur comportement en matière de prescription.</li><li>Surveiller l'activité des concurrents et la dynamique du marché local afin d'éclairer la stratégie promotionnelle et d'optimiser le positionnement.</li><li>Coordonner avec les services internes pour obtenir des informations médicales, des données de pharmacovigilance et des commentaires marketing.</li><li>Entretenir des relations solides et éthiques avec les professionnels de santé et défendre les valeurs professionnelles d'AstraZeneca.</li><li>Développer en permanence ses connaissances sur les produits et les traitements grâce à la formation dispensée par l'entreprise et à l'auto-apprentissage.</li><li>Maintenir une connaissance approfondie du marché, des données démographiques et des informations sur les soins gérés pertinentes pour le territoire assigné afin d'optimiser les stratégies de vente.</li><li>Respecter strictement toutes les réglementations du secteur et les politiques de l'entreprise concernant les interactions avec les professionnels de santé, y compris la distribution d'échantillons de produits.</li></ul><p><b>Exigences du poste :</b></p><br><p><b><u>Critères essentiels :</u></b></p><br><ul><li>Licence en pharmacie, médecine, sciences de la vie ou dans un domaine connexe.</li><li>Au moins 2 ans d'expérience en tant que représentant médical dans l'industrie pharmaceutique.</li><li>Pour les candidates externes Une expérience dans le domaine Oncologie est un atout considérable</li></ul><p>Capacité avérée à s'épanouir dans un environnement de travail collaboratif.</p><br><ul><li>Fait preuve de solides compétences en matière de collaboration interfonctionnelle en travaillant efficacement avec des collègues de différents services, tels que le marketing, le service médical, le service réglementaire et le service d'accès au marché, afin d'assurer la cohérence, de partager les connaissances et de mener des stratégies commerciales cohérentes.</li><li>Solides connaissances des pratiques de promotion médicale, des directives éthiques et des réglementations locales en matière de santé.</li><li>Capacité à analyser les données de vente (par exemple, IMS), à identifier les opportunités et à mettre en œuvre des plans d'action ciblés.</li><li>Excellentes compétences en communication et en relations interpersonnelles, avec la capacité d'établir et de maintenir des relations professionnelles avec les professionnels de la santé.</li><li>Maîtrise des outils CRM (par exemple, Veeva) et des procédures de reporting quotidien.</li><li>Solides compétences en matière de planification et d'organisation, avec la capacité de gérer efficacement les visites sur le terrain, les événements et les budgets.</li><li>A l'aise dans un environnement dynamique et en constante évolution, capable de s'adapter rapidement et de manière professionnelle aux changements.</li><li>Engagement envers l'apprentissage continu, avec une approche proactive pour maintenir à jour ses connaissances sur les produits et le marché.</li><li>La maîtrise du français et de l'arabe est requise. La maîtrise de l'anglais est un atout considérable.</li></ul><p><b><i>Veuillez noter que ce poste est basé en Tunisie et n'est pas ouvert à la relocalisation ; ne postulez que si vous résidez dans cette région ou pouvez facilement vous y rendre.</i></b></p><br><p><b>Date Posted</b></p><br>06-Aug-2026<p><b>Closing Date</b></p><br>12-Aug-2026<p>AstraZeneca embraces diversity and equality of opportunity. &nbsp;We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. &nbsp;We believe that the more inclusive we are, the better our work will be. &nbsp;We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. &nbsp;We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description&nbsp;</strong>&nbsp;<br> The Volunteer Services Centre (VSC), part of UNV’s Management Services, supports a growing global portfolio of over 15,000 UN Volunteers (2025), delivering timely and high-quality services across the full volunteer lifecycle. This includes recruitment, pre-assignment processing, contract administration, payroll, separation, and evacuation support for UN Volunteers serving with UN agencies, funds, programmes, and missions. With a presence in 13 locations worldwide, VSC ensures consistent and compliant service delivery across diverse operational contexts.</p><br> <p>Under the guidance and supervision of the Operations Associate/Team Leader (G7) for the duty station, the Operations Associate supports the delivery of end-to-end volunteer lifecycle services within the VSC. The role contributes to timely onboarding, contract administration, and accurate management of benefits &amp; entitlements, and lifecycle events.</p><br> <p>The incumbent ensures the integrity, transparency, and accuracy of service delivery in line with the UN Volunteers Conditions of Service (COS), policies, and procedures, while maintaining high-quality outputs and consistency across multiple countries and stakeholders.</p><br> <p>VSC collaborates closely with the Volunteer Solutions Section (VSS), headquarter units, Regional Offices, Field Units, the UNDP Global Shared Services Centre, and other UN partners to deliver coordinated services. The Operations Associate advises stakeholders on policies and procedures, promotes a collaborative and client-focused approach, and supports the timely implementation of the VSC work plan.</p><br> <p><strong>Scope of Work&nbsp;</strong><br> The Operations Associate supports the delivery of end-to-end UN Volunteer lifecycle services, ensuring timely, accurate, and compliant execution of operational processes from onboarding through separation across multiple countries and stakeholders.</p><br> <p><strong>3.1 Provision of Volunteer Lifecycle Services</strong></p><br> <ul> <li>Facilitae processing of assignments from offer issuance through entry on duty and separation, including offer and/or contract generation and management, benefits &amp; entitlements, life events, separations, verification of documentation and required clearances.</li> <li>Review, validate and follow up on pre-assignment requirements, including PII updates, mandatory courses, beneficiary information, banking details, medical clearance, etc.&nbsp;</li> <li>Administer volunteer contracts and manage lifecycle processes, including benefits, entitlements, claims, and life events in line with the UNV Conditions of Service.</li> <li>Handle complex and sensitive cases, including medical and security evacuations, contract amendments, resignations, terminations, and recovery of overpayments, ensuring confidentiality and compliance.</li> <li>Administer and certify processing of benefits in full compliance with applicable provisions of the UN COS.</li> </ul> <p><strong>3.2 Data Management and Compliance</strong></p><br> <ul> <li>Review validate, and record supporting documentation and transactions in corporate systems to ensure accuracy for payroll processing, reporting, and audit purposes.</li> <li>Support payroll-related administration by reviewing payment requests, ensuring completeness and alignment with the COS, following up on HR data corrections, and coordinating on payroll and banking exceptions, including returned or rejected payments where applicable.</li> <li>Maintain accurate and up-to-date records and case history in relevant systems, ensuring full traceability and proper documentation of all actions.</li> <li>Ensure all activities are compliant with applicable policies, procedures, and internal control frameworks.</li> </ul> <p><strong>3.4 Coordination and Client Service Delivery</strong>&nbsp;</p><br> <ul> <li>Liaise with Regional Offices, Field Units, UN entities, and internal teams to coordinate service delivery and resolve operational queries and ensure consistent application of policies and procedures.</li> <li>Provide guidance to stakeholders, including UN Volunteers, on lifecycle processes, documentation requirements and service-related matters, and ensure timely follow-up on pending actions and exceptional case.</li> <li>Support handling, follow=up, and escalation of operational queries and cases in line with established workflows, ensuring appropriate communication and resolution.</li> </ul> <p><strong>3.5 Monitoring, Issue Resolution and Risk Management&nbsp;</strong></p><br> <ul> <li>Monitor the progress of lifecycle cases and service transactions across deployment, contract administration, payroll and separation.&nbsp;</li> <li>Identify risks, delays, or inconsistencies and escalate issues as appropriate.</li> <li>Support timely resolution of operational issues, coordinating with relevant teams and service providers where required.</li> </ul> <p><strong>3.6 Knowledge Management</strong>&nbsp;</p><br> <ul> <li>Contribute to the review and continuous improvement of workflows, standard operating procedures and templates by identifying bottlebecks and operational gaps.</li> <li>Provide inputs for preparation of knowledge articles, frequently asked questions (FAQ) and best practices. Support knowledge sharing through development of training materials, guidance notes, and lessons learned.</li> <li>Participate in knowledge networks and communities of practice.</li> </ul> <p><strong>3.7</strong> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.</p><br> <p><strong>4.&nbsp;&nbsp;&nbsp;&nbsp;Institutional Arrangement</strong><br> The Operations Associate will report to the Operations Associate/Team Leader (G7) for the location under the substantive guidance of the P3 Operations Specialist and overall leadership of Deputy Chief, Volunteer Services Centre (VSC).&nbsp;</p><br> <p><strong>Competencies</strong></p><br> <strong>CORE</strong> <br> <p>Achieve Results&nbsp;</p><br> <ul> <li>Plans and monitors own work, pays attention to details, delivers quality work by deadline</li> </ul> <p>Think Innovatively: &nbsp;</p><br> <ul> <li>Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp;</li> </ul> <p>Learn Continuously:&nbsp;</p><br> <ul> <li>Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</li> </ul> <p>Adapt with Agility: &nbsp;</p><br> <ul> <li>Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp;</li> </ul> <p>Act with Determination: &nbsp;</p><br> <ul> <li>Shows drive and motivation, able to deliver calmly in face of adversity, confident</li> </ul> <p>Engage and Partner:&nbsp;</p><br> <ul> <li>Demonstrates compassion/understanding towards others, forms positive relationships</li> </ul> <p>Enable Diversity and Inclusion:&nbsp;</p><br> <ul> <li>Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp;</li> </ul> <p><strong>Cross-Functional &amp; Technical competencies:</strong></p><br> <p>Managing Compensation and Benefits</p><br> <ul> <li>Ability to design compensation plans which are aligned to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles.</li> <li>Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments.&nbsp;</li> </ul> <p>Payroll management: &nbsp;</p><br> <ul> <li>Knowledge of and ability to apply mechanisms and tools to collect payroll data, process payroll and manage payroll reports.</li> </ul> <p>Customer Satisfaction/Client Management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.</li> <li>Provide inputs to the development of customer service strategy.</li> <li>Look for ways to add value beyond clients' immediate requests.&nbsp;</li> <li>Ability to anticipate client's upcoming needs and concerns.</li> </ul> <p>Operations management</p><br> <ul> <li>Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner.&nbsp;</li> <li>Knowledge of relevant concepts and mechanisms.</li> </ul> <p>Digital Awareness and Literacy</p><br> <ul> <li>Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.</li> </ul> <p><br> Communication&nbsp;&nbsp;</p><br> <ul> <li>Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels.<br> &nbsp;</li> </ul> <p>Knowledge Generation</p><br> <ul> <li>Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need.</li> </ul> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education:</strong></p><br> <ul> <li>Secondary Education with at least six (6) years relevant work experience, or Bachelors’ degree in Human Resources, Business or Public Administration, with relevant work experience of at least three (3) years will be given due consideration.&nbsp;</li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Minimum Minimum 3-6 years of experience in client services provision, is required at the national or international level, including some experience in the area of HR transactions, recruitments, benefits and entitlements administration</li> </ul> <p>Required Skills</p><br> <ul> <li>Advance user of MS Office packages (MS Word, Excel etc.).&nbsp;</li> <li>Experience in handling of web-based management systems.</li> <li>Proficiency in using collaboration tools, as well as familiarity with digital platforms and new technologies.&nbsp;<br> &nbsp;</li> </ul> <p>Desired skills&nbsp;</p><br> <ul> <li>Demonstrated knowledge of integrated HR management systems. &nbsp;&nbsp;</li> <li>Experience working in web-based management/CRM systems.&nbsp;</li> <li>Experience in an international or non-profit context would be an asset.</li> <li>Experience working with volunteers would be an asset.</li> </ul> <p><strong>Languages:</strong></p><br> <ul> <li>Fluency in English, French and Arabic is required.</li> </ul> <p><strong>Professional Certificates:</strong></p><br> <ul> <li>HR certification desirable although not required.</li> </ul> <p><strong>Disclaimer:</strong></p><br> <ul> <li>Only short-listed applicants will be contacted.</li> <li>The successful candidate will hold a UNDP NPSA contract.</li> <li>This vacancy announcement is open to Tier 1, and 2 candidates.</li> <li>Open to nationals of Tunisia ONLY</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> &nbsp;#LI-DNI&nbsp;<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.<br> We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence.<br> Our culture is built on the relentless pursuit of excellence and meaningful impact.<br> If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.<br> About the role The MOZN Channel team is a critical pillar of company growth, and we are seeking a high-impact Channel Sales Lead who thrives in fast-paced environments and operates as the architect behind scalable Mozn partner execution.<br> This role is designed for a commercially driven leader who builds the systems, sales motions, and cross-functional alignment that accelerate partner-led activation, pipeline generation, and revenue growth across the Mozn.<br>ai portfolio.<br> As a Channel Sales Lead, you serve as the single-threaded owner of the Mozn partner narrative, translating our: Recruitment → Enablement → Activation → Capability → Demand Generation → Pipeline → Revenue model into a repeatable, execution-ready motion for a curated set of high-value partners, while simultaneously driving direct market penetration and enterprise sales execution.<br> You will work closely with internal teams, pre-sales leaders, marketing, and executive stakeholders to ensure the territory has clear revenue targets, ongoing sales motions, and structured teaming models that convert partner activation into measurable business outcomes.<br> You operate as both: The regional commercial owner The ecosystem builder Your Impact Architect the Mozn.<br>ai single-thread narrative (Recruitment → Enablement → Activation → Capabilities → Demand Gen → Pipeline → Revenue) and ensure every partner interaction ties to measurable ARR.<br> Drive greenfield market penetration through direct enterprise engagement.<br> Build repeatable partner activation and co-sell frameworks that scale across the region.<br> Design territory plans that balance direct selling and partner leverage.<br> Convert enablement into execution by aligning Mozn.<br>ai strategy and partner sellers around defined account targets.<br> Build structured QBR frameworks that track pipeline, revenue, and activation metrics.<br> Serve as the regional commercial face of Mozn across enterprise, government, and partner ecosystems.<br> What you'll do Take responsibility for the sales, strategy and execution of building new and developing existing accounts and partnerships in the assigned territory.<br> Lead strategic enterprise sales together with your partners while also driving direct opportunities independently.<br> Close partnership agreements while balancing revenue impact, speed to market, and long-term ecosystem value.<br> Evaluate the financial and strategic benefits of new and existing partnerships.<br> Track, report, and optimize partner performance, identifying gaps and executing corrective actions.<br> Own territory revenue targets and deliver measurable results.<br> Build and maintain a pipeline of strategic accounts, taking responsibility from prospecting to close, plus managing ongoing relationships.<br> Collaborate cross-functionally with marketing, pre-sales, and leadership around regional growth.<br> Travel as required to meet customers and partners across the region.<br> You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.<br> You will be given a lot of responsibility and trust.<br> We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.<br> The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.<br> We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.<br> 5+ years of enterprise technology sales experience (AI, SaaS, Cybersecurity, Risk, Analytics preferred).<br> Proven success closing complex enterprise deals directly.<br> Experience managing and activating channel partners or system integrators.<br> Experience operating in hybrid direct + indirect sales environments.<br> Demonstrated success penetrating greenfield markets.<br> Strong account planning and quota management skills.<br> Ability to take opportunities end-to-end from prospecting through closure.<br> Strong executive communication and negotiation skills.<br> Highly organized with strong pipeline discipline.<br> Strong ownership and accountability mindset.<br> Fluent in English, Arabic &amp; French.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>This is where&nbsp;</b>your work makes a difference.</p><br><br><br><p>At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.</p><br><br><br><p>Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.</p><br><br><br><p>Here, you will find more than just a job—you will find purpose and pride.&nbsp;</p><br><br><br><br><p><span><b>Location Requirement – Malta</b><br>This position is based in&nbsp;<b>Malta</b>. Applications are only being considered from candidates who are willing and able to relocate to Malta for this opportunity.<br>Full time on permanent basis. Shift based.</span></p><br><br><p><span>The Production Technician will be required to work on a shift basis while carrying out preventative and predictive maintenance to ensure maximum equipment availability and deal with machine breakdowns and any necessary equipment upgrades.<br>We are looking for a skilled Production Technician to join our team. The Production Technician is responsible for operating and maintaining production machinery, ensuring that manufacturing procedures are carried out accurately, and maintaining a safe and clean working environment.</span></p><br><br><p><br><span><b>Responsibilities</b></span></p><br><br><ul><li><p><span>Perform the necessary maintenance activities on assigned equipment. Maintenance can be related to breakdown maintenance and preventive maintenance. Both activities must be performed by following Baxter's Global Procedures, as well as Baxter Malta's Local Procedures.</span></p><br><br></li><li><p><span>Support the Engineering team in the installation and validation of new processes within the plant, process improvements, MIPs, SNCs, and NPDs.</span></p><br><br></li><li><p><span>Adhere to all environmental, health and safety SOPs, equipment requirements, policies, and procedures, including any process-specific requirements.</span></p><br><br></li><li><p><span>Support plant-wide strategic plan programs and activities as instructed by the area Maintenance Manager.</span></p><br><br></li></ul><p><br><span><b>Qualifications</b></span></p><br><br><ul><li><p><span>Electrical qualification.</span></p><br><br></li><li><p><span>Proven work experience as a Production Technician or in a similar role.</span></p><br><br></li><li><p><span>Experience with industrial manufacturing equipment.</span></p><br><br></li><li><p><span>Understanding of safety regulations and procedures.</span></p><br><br></li><li><p><span>Good physical condition and stamina.</span></p><br><br></li><li><p><span>Technical knowledge and ability to read blueprints, manuals, and drawings.</span></p><br><br></li><li><p><span>Excellent troubleshooting skills.</span></p><br><br></li><li><p><span>Strong attention to detail and accuracy in work.</span></p><br><br></li></ul><p><br><span>We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The minimum salary for this position is €20,800.00 annually. Your initial pay could be at the minimum or higher based on skills and expertise, experience, and other relevant factors, all of which are subject to change. This position may also be eligible for competitive benefits, discretionary bonuses, and/or long-term incentives. For questions about compensation, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.</span></p><br><br><br><br><br><p><b>Equal Employment Opportunity</b></p><br><br><br><p>Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.</p><br><br><br><br><p><b>Reasonable Accommodations</b><br>Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.</p><br><br><br><br><p><b>Recruitment Fraud Notice</b><br><span>Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.<br><br><p><b>About the Role</b></p><br><br>The Spa &amp; Wellness Director is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experiences, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, a keen eye for detail, and the ability to inspire and manage a diverse team.<br><p><b>What you will do </b></p><br><br><ul><li>Lead all spa and wellness operations, ensure exceptional service standards, operational excellence, and guest satisfaction.</li><li>Drive revenue growth and profitability through strategic pricing, promotions, retail performance, and wellness programming.</li><li>Build, develop, and inspire a high-performing spa team through recruitment, coaching, training, and performance management.</li><li>Deliver personalized luxury wellness experiences that enhance guest loyalty and brand reputation.</li><li>Manage departmental budgets, forecasts, financial reporting, inventory, and cost-control initiatives.</li><li>Maintain compliance with health, safety, hygiene, and luxury hospitality standards across all spa facilities.</li><li>Partner with Marketing and Public Relations to promote spa offerings, increase brand visibility, and attract new business.</li><li>Identify and implement industry trends, innovative treatments, and wellness concepts to keep the spa at the forefront of the market.</li><li>Collaborate with cross-functional hotel teams to ensure a seamless and elevated guest experience.</li><li>Drive a culture of excellence, wellness, and continuous improvement throughout the department.</li></ul><b>What you bring </b><ul><li>5+ years of leadership experience in a luxury spa, wellness, or hospitality environment.</li><li>Strong expertise in spa operations, wellness services, and luxury guest experiences.</li><li>Proven ability to lead and develop teams, driving performance, engagement, and service excellence.</li><li>&nbsp;Commercial mindset with experience managing budgets, revenue, retail performance, and financial targets.</li><li>&nbsp;Excellent communication and interpersonal skills, with a strong command of English.</li><li>Passion for wellness and hospitality, with a commitment to delivering exceptional guest experiences.</li><li>Hands-on spa or therapy experience (Massage Therapist, Aesthetician, Acupuncturist, or similar) preferred.</li></ul><p><b>What we offer </b></p><br><br><ul><li>Competitive compensation and benefits package.</li><li>Opportunities for professional growth within a globally recognized luxury brand.</li><li>Access to world-class training and development programs.</li><li>A collaborative and supportive work environment that values innovation and excellence.</li><li>Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.</li><li>&nbsp;The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.</li></ul><b>Schedule &amp; Hours</b><ul><li>Full Time</li></ul><br><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h3>Required Qualifications and Experience</h3><p>Education</p><ul><li>Bachelor's degree in Political, Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field from an accredited academic institution with three years of relevant professional experience; or,</li><li>High School diploma with five years of relevant professional experience.</li></ul><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience</p><ul><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations;</li><li>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups;</li><li>Prior work experience with international humanitarian organizations, non-government or government institutions/organisation in a multi-cultural setting is an advantage; and,</li><li>Experience in Monitoring and Evaluation of development projects, creation of Communication and Visibility materials, Reporting, Project Development, is considered an asset.</li></ul><p>Skills</p><ul><li>Strong organizational, planning, and coordination skills, particularly in the implementation of construction-related projects;</li><li>Strong skills in using Microsoft Office (Outlook, Word, Excel, PowerPoint);</li><li>Skills in using Adobe suit (Photoshop, InDesign);</li><li>Excellent time management, attention to detail, and problem-solving skills;</li><li>Excellent verbal and written communication skills in English, Arabic, and French; and,</li><li>Ability to work effectively and harmoniously within a team of colleagues from diverse cultural and professional backgrounds.</li></ul><p>Languages</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French,).</p><h3>Required Competencies</h3><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h3>Values</h3><p>- all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h3>Core Competencies</h3><p>behavioural indicators</p><strong>Level 1</strong><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main responsibilities: Collaborate with recruitment managers to define the profiles sought. Sort applications received. Identify suitable profiles in CV databases and via professional networks. Contact candidates for a telephone assessment according to selection criteria (language skills, motivations, qualifications, etc.). Write summaries after each telephone interview. Submit shortlisted candidates to the recruitment manager. Ensure follow-up of recruitment files until the end of the process. Update candidate files in the system.</font></font></p> <p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Benefits: Permanent contract, attractive salary (fixed + variable), comprehensive initial training and ongoing training abroad, dedicated support and a stable environment, pleasant working conditions, and a young and dynamic team.&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Work Location: Sousse, Tunisia Desired Profile: Graduate with a higher education degree Perfect command of written and spoken French Proactive, inquisitive mind Ability to persuade and attention to detail Analytical and conceptual skills Strong interpersonal and organizational skills, collaborative spirit Proficient in computer skills (Internet, Office, Outlook) Available for training abroad</font></font></p>

<p><br></p><p>What are we looking for? We re looking to grow our Talent Acquisition team , and we can t do it without you. This team is paramount to the success of Avomind, and you ll be supporting right at the heart of everything we do here - and how our business will be shaped for the future. Are you passionate, committed, and eager to learn about the recruitment process? Wonderful then we re good to go.</p><p>What will you be doing on a daily basis?</p><ul><li>Actively contribute to both outbound and inbound recruitment strategies, working closely with management to explore new candidate opportunities.</li><li>Conduct direct outbound sourcing through various channels such as LinkedIn / Xing / GitHub / Google X-Ray, etc.</li><li>Conduct screening calls with candidates - really getting to know them and assessing their fit for our roles.</li><li>Manage interview logistics with candidates in tandem with our Project Managers and Client Managers.</li><li>Advise Project Managers and Client Managers on the candidate landscape and trends, to support a seamless service for our clients.</li><li>Take ownership of the candidate experience - build your reputation through an excellent candidate experience.</li><li>Work closely with some of the best in the business - we re incredibly proud of our team, and we re excited to have you onboard!</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Sounds good, right? We would LOVE to get to know you if:</p><ul><li>You have a minimum of 2 years of full-cycle recruitment experience within an agency or sales-oriented environment.</li><li>You have experience working with LinkedIn Recruiter and internal ATS platforms.</li><li>You thrive in goal-oriented environments and want to achieve the best.</li><li>You have a growth mindset and are always looking for ways to improve.</li><li>You are team-oriented and committed.</li><li>You can work with ever-changing priorities in a very agile environment.</li><li>You re fluent in English &amp; French any other languages would be an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases &amp; other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world works and lives faster, FIS is leading the way. Our fintech solutions touch&nbsp;nearly every&nbsp;market, company, and person on the planet. Our teams are inclusive, collaborative, and driven to deliver outcomes that matter. If you want to help shape the future of fintech,&nbsp;we’d&nbsp;like to ask you: <i><b>Are you FIS?</b></i>&nbsp;</p><br><br><p><b><u>About the Team</u></b><u>:</u></p><br><p>As a Program Manager, you will work closely with the Director to support the coordination and delivery of key programs, projects, and operational initiatives. You will help bring structure and visibility across concurrent workstreams by coordinating activities, tracking commitments, preparing reports, and working with stakeholders across product, technology, operations, sales, client relationship teams, and external partners.&nbsp;&nbsp;</p><br><br><p><b><u>What you will be doing:</u></b></p><br><ul><li>Coordinate programs, projects, and key initiatives</li><li>Maintain program plans, schedules, milestones, dependencies, and action items</li><li>Coordinate with stakeholders and internal delivery teams to track progress and follow up on commitments</li><li>Prepare program status reports, management updates, meeting materials, and presentations</li><li>Help track risks, issues, dependencies, decisions, and escalations</li><li>Facilitate meetings and ensure actions and decisions are documented and followed through on</li><li>Assist with governance activities and adherence to FIS PMO standards</li><li>Help coordinate information across multiple workstreams and provide the Director with visibility into status and emerging issues</li><li>Support special projects and operational activities as needed</li></ul><br><p><b><u>What you will need:</u></b></p><br><ul><li>5+ years of project and/or program management experience, preferably in fintech or financial services&nbsp;</li><li>Experience managing large, client-facing programs&nbsp;</li><li>Strong stakeholder management and communication skills&nbsp;</li><li>Ability to&nbsp;operate&nbsp;independently with minimal supervision&nbsp;</li><li>Ability to work during US business hours on a regular basis</li></ul><p><b><u>What we offer you:</u></b></p><br><p>A career at FIS is more than just a job.&nbsp;It’s&nbsp;the chance to shape the future of fintech. At FIS, we offer you:&nbsp;</p><br><ul><li>A voice in the future of fintech&nbsp;</li><li>Always-on learning and development&nbsp;</li><li>Collaborative work environment&nbsp;</li><li>Opportunities to give back&nbsp;</li><li>Competitive salary and benefits&nbsp;</li></ul><br><p><span><b>#LI-RB1</b> <b>#LI-Hybrid</b></span></p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.&nbsp;<b>#LI-RB1 #LI-HYBRIDE</b></p><br><p><b><u>About the team:</u></b></p><br><p><span>The Exchange Trading Line Handler team</span> , responsible for the development and enhancement of Feed handlers connected to the financial exchanges across the globe (more than 60 different exchanges).<br>The teamwork spans the full lifecycle of the product, from implementing new features and performance improvements to resolving production and internal bugs to ensure system reliability. &nbsp;</p><br><p>Beyond the deliverables, the team plays a key cross-functional role, providing technical support and guidance to development teams across multiple sites, including Paris, Tunis and India.</p><br><p>The team members are a collaborative and internationally minded team, working at the heart of a critical financial infrastructure.</p><br><p><b><u>What you will be doing:</u></b></p><br><ul><li><p>Designing and implementing new features and enhancements to the Exchange Feed Handlers.</p><br></li><li><p>Investigating, debugging, and analyzing production bugs to ensure system stability and client satisfaction</p><br></li><li><p>Ensure proper product quality, by providing adequate unit tests</p><br></li><li><p>Programming with advanced C/C++ (real time, design pattern, templates, Multi-threaded applications)</p><br></li><li><p>Follow systematically our development process</p><br></li><li><p>Guiding and mentoring development team members across worldwide locations</p><br></li><li><p>Supporting production teams and clients by providing technical recommendations and clear explanations</p><br></li></ul><p><b><u>What you bring:</u></b></p><br><ul><li><p>Excellent debugging, analysis and code development skills</p><br></li><li><p>Good coding and documentation practices</p><br></li><li><p>Team player with good communication skills</p><br></li><li><p>Capacity of learning and using new technologies</p><br></li><li><p>Previous experience with Source Control</p><br></li></ul><p><b><u>What we offer you:</u></b></p><br><ul><li><p>An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….</p><br></li><li><p>Attractive range of benefits including private medical cover, dental cover, and travel insurance.</p><br></li><li><p>Continuous development through our diversified training across core financial, sales and FIS solutions.</p><br></li><li><p>A modern, international work environment and a dedicated and motivated, supportive team.</p><br></li><li><p>A broad range of professional development possibilities, resources and opportunities</p><br></li><li><p>Work in motivated Development team using new technologies with IA</p><br></li></ul><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A<span>re you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.&nbsp;<b>#LI-RB1 #LI-HYBRIDE</b></span></p><br><p><b><u>About the team:</u></b></p><br><p>The Exchange Feed Handler team, responsible for the development and enhancement of Feed handlers connected to the financial exchanges across the globe (more than 60 different exchanges).<br>The teamwork spans the full lifecycle of the product, from implementing new features and performance improvements to resolving production and internal bugs to ensure system reliability. </p><br><p>Beyond the deliverables, the team plays a key cross-functional role, providing technical support and guidance to development teams across multiple sites, including Paris, Tunis and India.</p><br><p>The team members are a collaborative and internationally minded team, working at the heart of a critical financial infrastructure.</p><br><p><b><u>What you will be doing:</u></b></p><br><ul><li><p>Designing and implementing new features and enhancements to the Exchange Feed Handlers.</p><br></li><li><p>Investigating, debugging, and analyzing production bugs to ensure system stability and client satisfaction</p><br></li><li><p>Ensure proper product quality, by providing adequate unit tests</p><br></li><li><p>Programming with advanced C/C++ (real time, design pattern, templates, Multi-threaded applications)</p><br></li><li><p>Follow systematically our development process</p><br></li><li><p>Guiding and mentoring development team members across worldwide locations</p><br></li><li><p>Supporting production teams and clients by providing technical recommendations and clear explanations</p><br></li></ul><p><b><u>What you bring:</u></b></p><br><ul><li><p>Excellent debugging, analysis and code development skills</p><br></li><li><p>Good coding and documentation practices</p><br></li><li><p>Team player with good communication skills</p><br></li><li><p>Capacity of learning and using new technologies</p><br></li><li><p>Previous experience with Source Control</p><br></li></ul><p><b><u>What we offer you:</u></b></p><br><ul><li><p>An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….</p><br></li><li><p>Attractive range of benefits including private medical cover, dental cover, and travel insurance.</p><br></li><li><p>Continuous development through our diversified training across core financial, sales and FIS solutions.</p><br></li><li><p>A modern, international work environment and a dedicated and motivated, supportive team.</p><br></li><li><p>A broad range of professional development possibilities, resources and opportunities</p><br></li><li><p>Work in motivated Development team using new technologies with IA</p><br></li></ul><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Africa Sales Territory Manager</p><br><br><br><br>This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.<br><br><p><b>Who We Are:</b></p><br><br><p>Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.&nbsp;Our culture thrives on&nbsp;finding new and better ways to accelerate what’s next.&nbsp;We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.&nbsp;We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.&nbsp;Open up opportunities with HPE.</p><br><br><br><br><p><b>Job Description:</b></p><br><br><br><p>We are looking for <span>Africa Sales Territory Manager</span> to join our team!</p><br><br><br><p><i><b>Responsibilities:</b></i></p><br><br><ul><li>Serves as a trusted advisor and expert to the Partner (e.g. Value Added Reseller (VAR), Distributor, SI, ISV, Managed Service Provider) on where to play within emerging trends in Partner's ecosystem in alignment with HPE business priorities. Works with the Partner to create a mutually beneficial plan for the future.</li><li>Drives end-to end HPE revenue, profitability, and pipeline by creating joint business plans and leading data-driven sales efforts with the Partner.</li><li>Articulates both HPE global and local business strategies to effectively "sell with," "sell to," and "sell through" the Partner, creating a scalable selling ecosystem. Tailors solutions to influence the broader Partner ecosystem.</li><li>Develops thorough knowledge of partner priorities, industry trends, IT landscape, IT investment strategy, HPE priorities, and HPE Technology and communicates value of the portfolios and solutions to better differentiate HPE from competitors.</li><li>Demonstrates business and sales leadership by building mutually beneficial, executive-level relationships with one or many Partners to grow HPE market share.</li><li>Coordinates and executes HPE activities with the Partner, leveraging HPE specialists when needed, including sales cadence, education, marketing, executive briefings, proactive forecasting, business planning, and client engagements. Drives HPE marketing strategy through the customer.</li><li>Drives account mapping process with the Partner and HPE Sales teams to align field sales. Promotes increased value to HPE for pipeline and revenue/profit growth while leveraging the collective strength of the partner ecosystem.</li><li>Leads and implements HPE strategy, programs, and systems with and on behalf of the Partner to assure accelerated financial outcomes and build partner loyalty to HPE. Influences Partner to drive increased number of sellers, Solution Architects, and other Partner resources to HPE portfolio.</li><li>Tailors selling solutions to fit the needs of the partner's customer profile including HPE products, services and technology alliances to achieve assigned quota.</li><li>May recruit and develop business relationships with new partners, working to increase partner commitment to HPE.</li><li>May spend time monitoring Partner sales floor to help develop pipeline.</li><li>Works to ensure that partners are aware of, and compliant with, HPE's SBC requirements for Partners, including applicable legal obligations.</li></ul><p><i><b>Education and Experience:</b></i></p><br><br><ul><li>University or Bachelor's degree preferred, or equivalent experience.</li><li>Typically 7+ of selling experience at end-user account or partner level.</li><li>Experience selling to partners in a complex environment.</li></ul><p><i><b>Knowledge and Skills:</b></i></p><br><br><ul><li><b>Technology Acumen:</b> Thorough awareness of current technology trends and related HPE strategy and ability to articulate same to Partner.</li><li><b>Sales Acumen:</b> Able to influence the partner to take actions that create increased value to HPE. Effectively exercises selling skills such as identifying potential opportunities, utilizing appropriate sales platforms and resources, and formulating and proposing solutions with the goal of expanding HPE's business. Acts with a sense of urgency to build strong customer relationships and drive solutions for the partner.</li><li><b>Account Management:</b> Thorough understanding of business and financial fundamentals to develop strategic plans with the partner that are aligned to customer and HPE strategies, creating increased business opportunities and value for HPE.</li><li><b>Partner Industry Acumen:</b> Thorough understanding of Partner industry, trends, competitors, and the channel. Considered a subject matter expert for the Partner industry.</li><li><b>Partnering Acumen:</b> Builds understanding of and relationships with partner and internal community among all types and levels of the business, integrating sales engagement efforts. Thorough understanding of the Partner's relationships and needs.</li><li><b>Negotiation and Conflict Management:</b> Ability to achieve agreement within business contexts, and resolve issues so that every party is satisfied.</li><li><b>Sales Forecasting:</b> Ability to look forward and anticipate partner needs, proactively forecasting sales quota and effectively bridging sales gaps.</li><li><b>Communication:</b> Professional, clear, and effective verbal and written communication.</li><li><b>Time Management:</b> Ability to prioritize and effectively meet deadlines.</li><li><b>Creativity and Entrepreneurship:</b> Ability to innovate, think beyond proscribed solutions, and take proactive steps to advance HPE sales efforts.</li><li><b>Fluent French and English languages</b></li></ul><br><br><br><br><br><p><b>What We Can Offer You:</b></p><br><br><p><b>Health &amp; Wellbeing</b></p><br><br><p>We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><br><br><br><p><b>Personal &amp; Professional Development</b></p><br><br><p>We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.</p><br><br><br><p><b>Unconditional Inclusion</b></p><br><br><p>We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><br><br><br><br><p><b>Let's Stay Connected:</b></p><br><br><p><span>Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. </span></p><br><br><br><br>#tunisia#sales<br><br><p><b>Job:</b></p><br><br>Sales<p><b>Job Level:</b></p><br><br>Expert<br><br><p><span>HPE is an Equal Employment Opportunity/ <span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Veterans/Disabled/LGBT</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> employer. We do not discriminate </span><span>on the basis of race, gender, or any other protected category,</span> <span>and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: </span>Equal Employment Opportunity<span>.</span></p><br><br><p><b><span>Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</span></b></p><br><br><br><p><span>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</span></p><br><br><br><p><b>Recruitment Fraud Alert</b></p><br><br><br><p>We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.</p><br><br><br><p>All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.</p><br><br><br> </div>

<p><br></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Your main missions will be:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supervise, coordinate and lead a team of transport assistants to achieve performance objectives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize and supervise daily operational activity, guarantee quality, respect of deadlines and procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Plan resources, distribute tasks and ensure follow-up of individual and collective performance.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Organize and monitor transport between logistics platforms.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage relationships with careers, identify the best solutions in terms of costs and deadlines.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Propose and implement continuous improvement and process optimization actions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure reporting of performance indicators and report to the department manager.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment, training and skills development of team members.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Intervene quickly to resolve operational issues and critical situations.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Higher education level.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Foreign languages: French C1, English B2.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Excel (advanced)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Programs and specialized sites used: SAP, TMS.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: At least 3-5 years of experience in logistics/transport/customer service.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team management experience is mandatory.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Key skills: Leadership, team spirit and ability to federate and develop skills. Excellent communication, diplomacy and negotiation skills. Sense of organization, prioritization and respect for deadlines. Results orientation, perseverance and sense of responsibility. Analytical and synthesis skills and strong attention to detail. Problem-solving ability and proposing innovative solutions. Adaptability, stress management and emotional control. Effective collaboration with clients, suppliers and partners. Commitment to continuous improvement of processes and performance. Recruitment, coaching and talent development skills.</font></font></li></ul>

<p>Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. #LI-RB1 #LI-Hybrid About the team: The Operations Support team acts as a global team that ensures the support and integrity of FIS s MarketMap Realtime, Valdi Global Market Platforms and Protegent. The team is also responsible for second level support implementation. It drives internal implementation of projects and provide documentation. Our products provide flexible, cost-efficient access to comprehensive, global, real-time and historical data, news and analytics in a lightweight application. Helps firms quickly expand the data managed by integrating data from such vendors as S&amp;P, Thomson Reuters, IDC and MSCI. Our data integrity team works closely with our vendor partners to provide the cleanest data feed possible. What you will be doing: You will join an international team (Tunisia, France, Switzerland, USA) to support the client s requests by: Supporting over 120 stock exchanges. Ensuring real time server monitoring, availability and low latency for Market Data Servers. Maintaining more than 850 customer accounts hosted on more than 200 servers. Our main stakeholders are CX teams, DEV teams, Network/Infra team, Exchanges Project managers, Trading teams. Ensure Advanced Technical support. Drive Platform enhancements Projects: 2 DataCenters, 3 HUBS, 350+ Windows/Linux Servers and 4500+ components. Plan/Deploy new releases. Participate in Incident Management activities and Handle High Severity Incidents. What you bring: Good knowledge of Windows Server. Good experience in Incident Management and ITIL Process. New technologies discovery/learning. Good communication/human relationship. Good English level (sprint reviews, presentation, ). Added bonus if you have: MS Exchange Server knowledge. SQL Server knowledge. What we offer you: An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation . Attractive range of benefits including private medical cover, dental cover, and travel insurance. Continuous development through our diversified training across core financial, sales and FIS solutions. A modern, international work environment and a dedicated and motivated, supportive team. A broad range of professional development possibilities, resources and opportunities. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Good knowledge of Windows Server.</li><li>Good experience in Incident Management and ITIL Process.</li><li>New technologies discovery/learning.</li><li>Good communication/human relationship.</li><li>Good English level (sprint reviews, presentation, ).</li><li>Added bonus if you have: MS Exchange Server knowledge. SQL Server knowledge.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world works and lives faster, FIS is leading the way.&nbsp; Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: <i>Are you FIS?</i></p><br><p><b>About the role:</b></p><br><p>As a Senior Production Support Analyst working the US shift, you’ll be working with global clients to:</p><br><ul><li>Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications</li><li>Install application release updates for these applications</li><li>Lead SRE projects for the applications</li><li>Support the platform’s migration from an FIS-hosted environment to AWS</li><li>Provide production support during North American business hours</li></ul><p><b>About the team:&nbsp;&nbsp; <br></b>Be a part of a team of analysts who</p><br><ul><li>Support the production systems of major financial institutions</li><li>Manage changes to those systems</li><li>Ensure compliance with policy and standards</li></ul><p><b>What you will be doing:</b></p><br><p>As a Senior Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.</p><br><p>Responsibilities include:</p><br><ul><li>Ownership of processes and data structures</li><li>Issue investigation and resolution</li><li>Basic Microsoft Windows administration</li><li>Basic SQL Server administration</li><li>General troubleshooting</li><li>Supporting and troubleshooting applications hosted in AWS</li><li>Applying AWS expertise to support the migration from an FIS-hosted environment to AWS</li><li>Supporting the hosting, monitoring, and ongoing stability of AWS-based applications</li><li>Leading incident investigations, root-cause analysis, and resolution of complex production issues</li><li>Working the US shift to provide consistent support to North American clients and business operations</li></ul><p><b>What you will need:</b></p><br><ul><li>Technical proficiency, including knowledge of operating systems such as Windows, databases, networking fundamentals, and troubleshooting methodologies</li><li>Strong, hands-on AWS experience, ideally at an advanced or near-expert level</li><li>Experience supporting, hosting, monitoring, and troubleshooting AWS applications in a production environment</li><li>The ability to analyze complex technical issues, identify root causes, and develop effective solutions</li><li>A logical and methodical approach to problem-solving</li><li>Effective communication skills for interacting with technical and non-technical stakeholders</li><li>The ability to articulate technical concepts clearly and concisely, both verbally and in writing</li><li>Significant prior experience in production support, customer service, or technical support roles</li><li>The ability to lead complex incident resolution and coordinate with multiple stakeholders</li><li>Adaptability and willingness to learn new technologies and tools as needed</li><li>The ability to work the US shift on a regular basis</li></ul><br><p><b>Added bonus if you have:</b></p><br><ul><li>Prior experience supporting the FIS Credit Risk Manager application</li></ul><p><b>What we offer you:<br></b>At FIS, you can learn, grow and make an impact in your career. Our benefits include:&nbsp;&nbsp;</p><br><ul><li>Flexible and creative work environment&nbsp;</li><li>Diverse and collaborative atmosphere&nbsp;&nbsp;</li><li>Professional and personal development resources&nbsp;</li><li>Opportunities to volunteer and support charities&nbsp;</li><li>Competitive salary and benefits</li></ul><br><p><span><b>#LI-RB1</b> <b>#LI-Hybrid</b></span></p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The future of money is being built right now. At <i><b>FIS</b></i>, we help the world’s businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.</p><br><p><b><u>About the team:</u></b></p><br><p>The Client Experience (CX) team is responsible for delivering world best class services to our clients.&nbsp;Whilst gaining a detailed understanding of Fixed Income Securities, the CX team is responsible for optimizing our clients’ experience by efficiently managing client issues and stabilizing operational aspects by continuously working on innovative improvement.&nbsp;</p><br><p>You will :</p><br><ul><li>Build relationships with Tier-1 banks and brokers&nbsp;to support them with their clients’ trading activity</li><li>Exposed to a broad cross-section of the financial industry&nbsp;</li><li>Gain in-depth knowledge of exchange technologies and markets&nbsp;</li></ul><br><p><b><u>What you will be doing:</u></b></p><br><br><ul><li>Handle customer inquiries and resolve support issues such as address changes, order processing, warranty, billing or payment</li><li>Provide in-depth product support and research client issues.</li><li>Troubleshoot problems with equipment or software applications and recommend corrective action.</li><li>Document customer information and recurring technical issues to support product quality programs and product development.</li></ul><p><br><b><u>What you will need:</u></b></p><br><ul><li>Overall, 4+ years of experience.</li><li>Hands-on knowledge of UNIX, Shell scripting, Oracle, SQL and PL/SQL.</li><li>Familiarity with Service Now, Team Support, Containerization, Kafka, WebSphere and MQ.</li><li>Broad knowledge of Financial Markets, especially Fixed Income Securities.</li><li>Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.</li><li>Ability to provide proactive support and take action to remediate client issues in a timely manner.</li><li>Excellent verbal and written communication skills for technical and non-technical audiences at various levels of the organization, including executives, management and individual contributors.</li><li>Willingness to share relevant technical and/or industry knowledge and expertise with other resources.</li><li>Excellent decision-making and problem-solving skills.</li><li>Ability to communicate ideas verbally and in writing in a clear, concise and professional manner.</li><li>Resourceful and proactive approach to gathering information and sharing ideas.</li><li>Ability to work both independently and in a team environment.</li><li>Ability to analyze and solve problems using learned techniques and tools.</li></ul><p><b><u>What we offer you:</u></b></p><br><br><ul><li>A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities</li><li>A modern, international work environment and a dedicated and motivated team</li><li>A competitive salary and benefits</li><li>A variety of career development tools, resources and opportunities</li><li>The chance to work on some of the most challenging, relevant issues in financial services &amp; technology</li><li>A broad range of professional education and personal development possibilities – FIS is your final career step!</li></ul><p><b>#LI-RB1</b></p><br><p><b>#LI-HYBRIDE</b></p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>