ASP.NET Developers Jobs - Tunis Tunisia

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job description </b><div> <div> <p><font dir="auto" ><font dir="auto" > We are recruiting: Senior BI Developer</font></font></p> <p> Lieu : Tunis, Tunisia</p> <p><font dir="auto" ><font dir="auto" > Contract type: Permanent, full-time</font></font></p> <p><font dir="auto" ><font dir="auto" > Desired start date: ASAP</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >Veo Worldwide Services, a European multinational specializing in B2B services, has been established in Tunisia since 2017 with offices in Sousse and Tunis. The company offers professional services in various fields such as international trade, logistics, human resources, finance, and IT.</font></font></p> <p><font dir="auto" ><font dir="auto" ><b> Your mission:</b></font></font></p> <p><font dir="auto" ><font dir="auto" >As a Senior BI Developer, you will play a key role in the design and development of robust and scalable Business Intelligence solutions, in collaboration with business and data teams.</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >Your responsibilities include:</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" > Design and develop reports, dashboards and data models with IBM Cognos</font></font></p> <p><font dir="auto" ><font dir="auto" > Collaborating with third-party teams to identify and formalize reporting needs</font></font></p> <p><font dir="auto" ><font dir="auto" > Optimize report performance and ensure data accuracy</font></font></p> <p><font dir="auto" ><font dir="auto" > Participate in data modeling and BI governance</font></font></p> <p><font dir="auto" ><font dir="auto" > Collaborating with the DWH and ETL teams to ensure seamless data integration</font></font></p> <p><font dir="auto" ><font dir="auto" > Provide technical guidance to junior profiles and contribute to code reviews</font></font></p> <p><font dir="auto" ><font dir="auto" > Maintaining active monitoring of BI tools and emerging trends</font></font></p> <p> </p> </div> </div><b> Job requirements </b><div> <div> <p> </p> <p><font dir="auto" ><font dir="auto" ><b> Search profile:</b></font></font></p> <p><font dir="auto" ><font dir="auto" > Bachelor's degree (or higher) in computer science, information systems or equivalent</font></font></p> <p><font dir="auto" ><font dir="auto" > 5+ years of experience in BI, including a minimum of 3 years with </font></font><strong><font dir="auto" ><font dir="auto" >IBM Cognos</font></font></strong> </p> <p> Ma trise de : Cognos Report Studio, Dashboarding, Framework Manager, Data Modules, SQL (Oracle, SQL Server, Postgres)</p> <p><font dir="auto" ><font dir="auto" > Good understanding of data models (star, snowflake)</font></font></p> <p><font dir="auto" ><font dir="auto" > Excellent analytical and communication skills</font></font></p> <p><font dir="auto" ><font dir="auto" > French and English minimum level B1</font></font></p> <p><font dir="auto" ><font dir="auto" > These are a plus:</font></font></p> <p><font dir="auto" ><font dir="auto" > Knowledge of other BI tools: Power BI, Tableau</font></font></p> <p> Certification IBM Cognos</p> <p><font dir="auto" ><font dir="auto" > Experience with Agile methodologies</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" > What we offer:</font></font></p> <p><font dir="auto" ><font dir="auto" > Permanent contract and integration into an experienced team</font></font></p> <p><font dir="auto" ><font dir="auto" > High value-added international projects</font></font></p> <p><font dir="auto" ><font dir="auto" > A stimulating and results-oriented BI environment</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" > Want to join a company that puts data at the heart of its strategy?</font></font></p> <p><font dir="auto" ><font dir="auto" >Apply now to Veo Worldwide Services Tunis and give a new boost to your Business Intelligence career.</font></font></p> <p> </p></div></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description of the position Within a Salesforce team currently being structured, we are looking for a Salesforce Developer H/F on a permanent contract, based in Tunis. You will join a team where you will be responsible for proposing solutions, challenging technical choices, and actively contributing to the evolution of our Salesforce environment. Your missions: Salesforce Development &amp; Configuration: Design, develop, and evolve Salesforce solutions in Apex and Lightning Web Components (LWC). Ensure the maintenance of existing Visualforce developments when necessary and perform advanced platform configuration (objects, fields, Flows, validation rules, security, and data models). Quality &amp; Best Practices: Develop robust, maintainable, and secure code by applying Salesforce best practices. Design Apex unit tests, participate in code reviews, and contribute to the continuous improvement of development quality. Integrations &amp; IS: Develop and maintain integrations between Salesforce and the information system applications (ERP, HubSpot, APIs, and other third-party tools), ensuring the reliability of exchanges, data quality, and solution performance. Collaboration &amp; Delivery: Use Git for source code management, contribute to deployments, and participate in improving development and delivery practices. Ensure rigorous tracking of your developments via Jira. Business Collaboration &amp; Continuous Improvement: Work in close collaboration with the Sales, Marketing, Data, IT, and third-party teams to understand their needs, challenge them when relevant, and design appropriate solutions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>And if it were you! You have at least 5 years of experience in Salesforce development and are capable of independently handling development, configuration, and integration topics in a demanding business environment. You master Apex, Lightning Web Components (LWC), as well as the main Salesforce platform mechanisms (Flows, security, data models, objects, automations). You are committed to producing quality code and naturally apply development best practices: unit tests, maintainability, security, documentation, and source code management via Git. You are comfortable with API integrations and understand the challenges related to data exchanges between Salesforce and other information system applications. Beyond the technical skills, we are looking for a curious, autonomous, and proactive person, capable of understanding business challenges, challenging solutions when necessary, and working closely with various stakeholders. You enjoy solving problems, taking a step back, and actively contributing to the continuous improvement of practices and implemented solutions. This position will allow you to participate in the structuring of the Group's Salesforce ecosystem, in close collaboration with the Salesforce Tech Lead and the business teams.</p><p></p></section>

<p>Within the framework of scaling its software development activities in Tunisia, Questel is strengthening its Data as a Service (DaaS) team. This team is responsible for the integration and reconciliation of external data flows related to intellectual property on our platforms. The main objective is to build a unique data repository intended to feed our patent search engine, ranked among the world leaders in the field.</p><p>Your daily life within the team:</p><p>Within an Agile (Scrum) team and in close collaboration with Data Engineers and the Operations team, located in France and Tunisia, your missions will be to:</p><ul><li><strong>Design and Propel:</strong> Develop and optimize robust data pipeline architectures (ETL) in Java and Spark, capable of processing massive volumes.</li><li><strong>Expose Data:</strong> Participate in the design and evolution of scalable REST APIs and Web Services for our SaaS solutions.</li><li><strong>Ensure Performance:</strong> Master and optimize our SQL queries against major data volumes (over 25 databases, several million records per database).</li><li><strong>Ensure Quality:</strong> Automate tests (unit, integration), participate in code reviews, and prepare continuous deployment (CI/CD) for the Ops team.</li><li><strong>Support Production:</strong> Participate in the operational maintenance (MCO) and continuous improvement of our components.</li></ul><p>The technical environment:</p><ul><li><strong>Back-End:</strong> Java (8+), Spring Boot, Python</li><li><strong>Data &amp; Search:</strong> Spark 3, Elasticsearch, Jupyter</li><li><strong>Storage:</strong> MySQL, MariaDB (Significant volume, multi-threading)</li><li><strong>DevOps &amp; Tools:</strong> Git, GitLab CI, Maven, Docker, Jira</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You have at least 5 years of experience in Back-End Java development in environments with high data volumes. Multi-threading and SQL performance optimization hold no secrets for you. You are recognized for your rigor (Clean Code), your autonomy, and your ability to solve complex problems.</p><p>The little extra:</p><p>You already have experience with Spark, Elasticsearch, or containerization (Docker).</p>

<p> <br> </p> <p> </p> <p> <span>QA automation engineer</span> </p> <p> <em> Gauge and Selenium test automation suite</em> </p> <p> <br> <br> </p> <p> </p> <p> <br> </p> <p>Team: Quality Assurance<br> </p> <p>Contract: Permanent, Hybrid</p> <p>Experience: 1 to 3 years in testing, manual or automated</p> <p>Language: Fluent English required</p> <p> <br> </p> <p> <span>Context</span> </p> <p>You join the quality assurance team to maintain and extend an automated end to end test suite built on Gauge, for executable specifications, and Selenium WebDriver, for browser control. The suite runs in GitLab CI on every release, acting both as the regression safety net and as the living documentation of expected product behaviour.</p> <p> <span>Responsibilities</span> </p> <ul> <li>Write Gauge specifications from user stories and acceptance criteria, using reusable and parameterised steps that non technical readers can follow.</li> <li>Implement and maintain step implementations, Page Objects and Selenium locators as the interfaces evolve.</li> <li>Design and maintain test data and configuration files in YAML, and keep the GitLab CI pipelines green.</li> <li>Run campaigns on development, staging and pre production environments through Gauge environment profiles.</li> <li>Analyse execution reports, qualify each failure as an application defect, a test issue or environment instability, and raise clear reproducible bug tickets.</li> <li>Stabilise flaky tests through explicit waits, proper synchronisation and test data isolation.</li> <li>Take part in agile ceremonies, review test code and run exploratory testing on what is not yet automated.</li> </ul> <p> <span>Required skills</span> </p> <ul> <li> <br>Gauge: specifications, concepts, parameterised steps, tags and environment profiles. An equivalent BDD framework such as Cucumber, SpecFlow or Behave is accepted with a genuine appetite for Gauge.</li> <li> <br>Selenium WebDriver: element location strategies, explicit waits and the Page Object pattern.</li> <li> <br>Web fundamentals: HTML and the DOM, basic CSS, HTTP methods and status codes, browser developer tools.</li> <li> <br>Programming: working level in the language of the suite, such as Java, JavaScript, Python or C#, enough to write clean step implementations.</li> <li> <br>GitLab: branches, merge requests, simple conflict resolution, and GitLab CI pipelines described in YAML.</li> <li> <br>Testing experience, manual or automated, is required, together with a solid grasp of test design: happy path and sad path coverage, negative cases, boundary values, error handling and regression strategy. A suite that only proves the nominal scenario proves very little.</li> <li> <br>Defect managementwith Jira, Xray, TestRail or an equivalent, in an agile delivery context.</li> <li> <br>Fluent English, written and spoken. Mandatory and non negotiable.English is the day to day working language for specifications, tickets, documentation and meetings, and it is assessed during the recruitment process.</li> </ul> <p> <span>Nice to have</span> </p> <p>ISTQB Foundation certification, API testing with Postman or REST Assured, Docker and Selenium Grid, SQL for test data preparation, performance or accessibility testing.</p>

<p>The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the German market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><p>Customer Support &amp; Communication</p><ul><li>Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner.</li><li>Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution.</li><li>Proactively communicate updates and manage customer expectations throughout the order process.</li></ul><p>Pre-Order Support</p><ul><li>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</li><li>Support customers and sales teams with product selection, vision boards, and other sales tools.</li><li>Handle inquiries related to compliance, packaging, rush requests, and special order requirements.</li></ul><p>Post-Order Support</p><ul><li>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</li><li>Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities.</li><li>Create redo orders, production requests, and factory back orders where required.</li></ul><p>Issue Resolution &amp; Escalation Management</p><ul><li>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</li><li>Process credit memos and coordinate corrective actions where necessary.</li><li>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</li></ul><p>Cross-Functional Collaboration</p><ul><li>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</li><li>Support internal teams with API inquiries, website registration, and system-related processes when needed.</li></ul><p>Administration &amp; Performance</p><ul><li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li><li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li><li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li></ul><p>Additional Duties</p><ul><li>Comply with all company policies, procedures, and safety regulations.</li><li>Maintain a clean and organised work environment.</li><li>Support additional tasks and projects as required by management.</li><li>Must be available to handle inbound and outbound communications (internal and external).</li><li>Support internal teams with API inquiries, website registration, and system-related processes when needed.</li></ul><p>Administration &amp; Performance</p><ul><li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li><li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li><li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li></ul><p>Additional Duties</p><ul><li>Comply with all company policies, procedures, and safety regulations.</li><li>Maintain a clean and organised work environment.</li><li>Support additional tasks and projects as required by management.</li><li>Must be available to handle inbound and outbound communications (internal and external).</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Native-level or near-native German language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently.</li><li>Good written and verbal communication skills in English are also essential</li><li>6 months seniority in National Pen is required</li><li>Strong customer service mindset with excellent communication and interpersonal skills.</li><li>Strong problem-solving skills and ability to make decisions quickly under pressure.</li><li>Excellent attention to detail and a high level of accuracy.</li><li>Strong organisational and time management skills with the ability to prioritize effectively.</li><li>Ability to work with urgency in a fast-paced and dynamic environment.</li><li>Team player with the ability to collaborate cross-functionally.</li><li>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</li><li>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be responsible for the production and control of P&amp;L and cash entries and statements for Credit activities, accounting/management and bank reconciliations, and the documentation of N1/N2 controls in accordance with the accounting control plan. You will ensure adherence to the closing schedule (J+X). Your responsibilities will include: recording loan transactions and associated cash flows; verifying data quality and investigating exceptions; performing reconciliations (EY GL vs EY DP/ABOR) and bank reconciliations; and preparing adjustments as needed. You will extract and utilize the general ledger/batch-level journal for analytical controls and reviews. You will prepare the Credit summary report and contribute to responses to statutory auditors. You will also contribute to the default/watchlist committee (providing lists of unpaid/doubtful accounts and their accounting impacts). KPIs: adherence to J+X milestones; reconciliation rate without discrepancies; execution rate of the accounting control plan; exception resolution time. Operational reporting to the Credit Production Manager within the Dexia Finance platform. Hierarchical reporting to the EY Business Unit Manager. Talent Management: You will interact regularly with: HR teams: for skills management, training, and career development. The Knowledge &amp; Innovation department: for access to databases, methodological tools, and benchmarks. IT &amp; Digital teams: for technical support and the adoption of EY digital tools (Canvas, Helix, etc.). Support functions (Finance, Legal, Marketing): for the administrative management of engagements, compliance, and external communication. Other service lines (Tax, Consulting, Strategy &amp; Transactions): within the framework of multidisciplinary engagements or cross-selling. The employee will work directly with our clients on accounting data to ensure the continuity of Finance production processes (management control) or other core functions (Risk, Liquidity). The needs may include: Management control will evolve, particularly with the employee or their teams, for the purposes of reconciling accounting and management data or the Net Interest Margin (non-exhaustive list). The Risk teams will be involved in providing data for the Risk engines used to calculate Credit Risk. Participation in strategic committees (Litigation, Provisions, Audit) will also be required.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your profile: Master's degree in Accounting, Control, and Auditing (CCA), Risk Management, or equivalent. Significant experience of 3-5 years in risk management. Proven leadership, ability to mentor and train a team. Excellent communication and coordination skills. Proficiency in office software (Word/Excel) and reporting tools. Fully bilingual (French/English). As part of its Diversity policy, EY considers all applications equally, including those from people with disabilities.</font></font></p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of our team expansion in Tunisia, we are recruiting an experienced French Payroll Specialist. You will join a dynamic and committed team in an international environment where quality, transparency, performance, solidarity, and continuous improvement are central to our operations. Work Location: Tunis. Your main responsibilities will include: Producing and verifying monthly payroll: entering and checking variable elements, verifying payroll, and producing declarations, while respecting deadlines and quality requirements. Checking and ensuring the reliability of payroll data to guarantee its accuracy and compliance. Managing payroll-related administrative tasks: certificates, social security contributions, final pay settlements, etc. Ensuring compliance with social legislation and applicable collective bargaining agreements. Perform post-payroll activities and ensure necessary checks. Contribute to the continuous improvement of payroll processes and participate in various cross-functional projects. Collaborate proactively with the Payroll and HR teams. Participate in resolving any anomalies and provide support to various stakeholders on payroll-related matters.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p>Vous disposez d'une exp rience confirm e d'au moins 3 ans en paie fran aise . Vous avez une excellente ma trise du fran ais , l'oral comme l' crit. Vous ma trisez les principaux m canismes de la paie fran aise et disposez d'une bonne connaissance de la l gislation sociale. La connaissance du logiciel Pleiade de paie fran aise et/ou de SAP est fortement appr ci e. Vous avez une tr s bonne ma trise d'Excel . Vous tes issu(e) d'une formation sup rieure en finance, comptabilit , ressources humaines, gestion ou dans un domaine similaire. Vous tes reconnu(e) pour votre rigueur, votre sens de l'analyse et votre autonomie . Vous tes dot (e) d'un bon esprit d' quipe , d'un sens du service et d'une capacit prendre des initiatives. Vous tes l'aise dans un environnement n cessitant agilit , adaptation et apprentissage continu . Vous tes particuli rement attentif(ve) la confidentialit des donn es et au respect des proc dures.</p>

<p>If you ve worn a pair of glasses, we ve already met.</p><p>We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi &amp; Vigan and the GrandVision network), and leading e-commerce platforms.</p><p>Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.</p><p>Discover more by following us on LinkedIn!</p><p>Your #FutureInSight with EssilorLuxottica</p><p>Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what s possible!</p><p>En tant que Repr sentant(e) commercial(e) , vous serez charg (e) de stimuler la croissance du chiffre d'affaires en d veloppant et en g rant un portefeuille important de clients. Ce poste consiste identifier les besoins des clients, les orienter vers les solutions les plus adapt es, conclure des opportunit s commerciales et mettre en uvre des processus de vente efficaces et volutifs. Vous travaillerez en troite collaboration avec diff rentes fonctions afin de contribuer l' volution de l'exp rience client et la croissance durable de l'entreprise.</p><p>Principales responsabilit s</p><ol><li>D veloppement commercial et croissance des ventes Identifier, prospecter, d velopper et fid liser de nouveaux clients au sein du r seau des opticiens. Accro tre la part de march d'EssilorLuxottica aupr s des clients existants gr ce des strat gies d'upselling et de cross-selling. Conclure efficacement les ventes et construire des relations durables avec les clients. Atteindre les objectifs commerciaux mensuels, trimestriels et annuels (volume, chiffre d'affaires et mix produits).</li><li>Ex cution commerciale sur le terrain D ployer la strat gie commerciale sur le secteur g ographique attribu . Assurer une ex cution irr prochable des lancements de produits, promotions et animations en point de vente. Maintenir une connaissance approfondie du portefeuille de produits et communiquer efficacement les propositions de valeur aux clients.</li><li>Gestion de la relation client D velopper des relations solides et de confiance avec les opticiens et les parties prenantes cl s. R aliser des revues d'activit r guli res et formuler des recommandations adapt es aux besoins des clients. Agir en tant qu'ambassadeur de la marque et repr senter la voix du client au sein de l'organisation.</li><li>Veille march et analyse Suivre les tendances du march , les activit s de la concurrence et l' volution des besoins clients. Fournir des analyses et des recommandations exploitables aux quipes Commerciales et Marketing. Contribuer au d coupage territorial, la segmentation des clients et l'identification des opportunit s de croissance.</li><li>Formation et accompagnement Former les clients sur les caract ristiques produits, les innovations et les techniques de merchandising. Coordonner avec les quipes techniques la mise en place de formations professionnelles lorsque n cessaire. Accompagner les clients dans l'am lioration de leurs performances de vente.</li><li>Reporting Participer la revue hebdomadaire de l'activit commerciale (Weekly Business Review). Assurer la mise jour et l'exactitude des informations dans les outils CRM</li></ol><p>valuation de la performance et indicateurs cl s (KPI)</p><ul><li>Croissance du chiffre d'affaires.</li><li>Taux de conversion des prospects.</li><li>Co t d'acquisition client (CAC).</li><li>Taux de fid lisation des clients.</li><li>Taux de r ussite des opportunit s commerciales.</li><li>Part de march .</li><li>Satisfaction client (CSAT) / Net Promoter Score (NPS).</li><li>Pr cision des pr visions de ventes.</li><li>Valeur du pipeline commercial (ensemble des opportunit s en cours repr sentant le potentiel de chiffre d'affaires futur).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Formation Dipl me universitaire en Commerce, Vente, Marketing ou domaine connexe. Une formation en optique est un atout.</p><p>Expérience 3 5 ans d'exp rience en vente ou en d veloppement commercial, id alement dans les secteurs de l'optique, de la pharmacie ou des dispositifs m dicaux.</p><p>Compétences requises Esprit entrepreneurial et forte orientation client. Excellentes capacités de négociation, de communication et de présentation. Esprit analytique orient performance et résultats. Capacité travailler en équipe et collaborer de manière transversale. Adaptabilité et réactivité sur le terrain. Humilité et sens du relationnel.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title: </b>Goldstar Customer Support Agent EU (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Customer Support &amp; Communication Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner. Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution. Proactively communicate updates and manage customer expectations throughout the order process. Pre-Order Support Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives. Support customers and sales teams with product selection, vision boards, and other sales tools. Handle inquiries related to compliance, packaging, rush requests, and special order requirements. Post-Order Support Provide order updates, tracking information, and support for out-of-stock alternatives or order changes. Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities. Create redo orders, production requests, and factory back orders where required. Issue Resolution &amp; Escalation Management Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently. Process credit memos and coordinate corrective actions where necessary. Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution. Cross-Functional Collaboration Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction. Support internal teams with API inquiries, website registration, and system-related processes when needed. Administration &amp; Performance Maintain accurate records of customer interactions, issues, and resolutions in internal systems. Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met. Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS). Additional Duties Comply with all company policies, procedures, and safety regulations. Maintain a clean and organized work environment. Support additional tasks and projects as required by management. Must be available to handle inbound and outbound communications (internal and external). Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Requirements &amp; Qualifications Experience Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required. Skills &amp; Competencies Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our Hiring Process Application Review Phone screening (if your profile matches the role requirements) One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour) Final decision Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required.</p><p><strong>Skills &amp; Competencies</strong> Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</p><p></p></section>

<p><br></p><p><b>Responsibilities</b></p><p>Within delegated authority, the Partnerships Officer will be responsible of the following duties</p><ol><li>Works closely with the Resident Coordinator Office economist and other UN Country Team finance experts to promote partnerships to support financing for accelerating the achievement of the Sustainable Development Goals (SDGs) Identifies and provides advice on partnership opportunities to drive financing for development options, instruments, modalities to the RC/UNCT, in alignment with the Common Country Analysis (CCA), Cooperation Framework, Integrated National Financing Framework and similar processes; Prepares briefing papers, discussion points and strategies to identify financing gaps and opportunities and partnerships needed to improve financing for development in Tunisia for consideration by RC/UNCT; Identifies and promotes innovative financing solutions through but not limited to promotion of blended financing solutions. Contributes to advocacy, communications and dialogues with partners to improve development finance assistance policies and practice; Working in close collaboration with the RCO Economist, ensures effective engagement of relevant government counterparts, private sector, civil society and development partners, to develop engagement and partnerships around SDG financing. Undertakes the design and execution of innovative proposals to strengthen the UNCT engagement and reputation, and to generate greater financial resources in support of the SDGs; Strengthens and supports UN coordination on financing for development strategies and partnerships. Identifies and supports engagement of wide network of development finance partners to implement agreed financing strategies. Support the development of bankable SDG projects and ensures investment readiness through promotion of blended and innovative financing tools for the UNCT.</li><li>Participates in joint partnership and resource mobilization initiatives and supports management of pooled fund for the UN Sustainable Development Cooperation Framework In collaboration with RC/UNCT develop and implement locally tailored resource mobilization strategies and initiatives for Cooperation Framework priorities, and identify appropriate data and benchmarks to measure progress and success; Monitors and analyzes resource mobilization partnerships and relationships, including traditional and non-traditional partners and development partners, donors (including high net-worth individuals, private sector, innovative funds) to be explored for direct funding to the UN; Supports the UNCT with analysis of funding streams from internal and external sources, enabling their timely and coordinated engagement around preparation of proposals; Supports the UNCT in preparation of the Funding Framework of the UN Sustainable Development Cooperation Framework; Provides support to the design joint programmes for use in joint resource mobilization and coordination during the implementation of joint programmes as needed; Advises RC/UNCT and external partners on offers from specialized UN entities for the UN Sustainable Development Cooperation Framework and ensuring the development of a youth partnership strategy to support the SG priorities on youths, disability inclusion, gender and other thematic issues; Advises the RC/UNCT on corporate policies relating to effective management of resources, including through the establishment and use of pooled funds; Assists in the establishment and management of the country-based SDG Fund, in close collaboration with UN Multi-Partner Trust Fund Office (where relevant).</li><li>Managing the UN Multi-Partner Trust Fund Office (MPTF) in Tunisia: Coordinate and administer the operational and fiduciary management of the Multi-Partner Trust Fund (MPTF), ensuring efficient fund administration, timely processing of allocations, and adherence to established governance frameworks and donor requirements. Organize and support Steering Committee and governance meetings by preparing agendas and documentation, facilitating stakeholder engagement, recording decisions and action points, and ensuring timely follow-up on agreed commitments. Monitor and ensure compliance with MPTF policies, monitoring and evaluation (M&amp;E) requirements, risk management standards, and reporting obligations through regular review of programmatic, financial, and results-based performance information. Consolidate, analyze, and report on substantive, financial, and results-based progress of MPTF-funded initiatives, providing high-quality reports and recommendations to support strategic decision-making by the Steering Committee and contributing partners.</li><li>Assists with the provision of substantive support for strategic planning for and coordination of UNCT strategic partnerships with civil society, the private sector and others SDG achievement Lead the development and implementation of the UN Partnership Strategy in alignment with and support of the UN Sustainable Development Cooperation Framework Supports a UNCT for the effective implementation, monitoring and assessment of the strategy at regular intervals to harness new emerging opportunities, to anticipate changes to the internal direction and external environment, and to make mid-term adjustments; Conducts liaison and coordination with UN entities at country, regional and HQ levels, to help package and define a value proposition for local UN partnerships that can engage a wide range of stakeholders, including the private sector, civil society and other non-traditional partners; Serves as one of the key entry points for external stakeholders seeking guidance and support in navigating opportunities to partner with the UNCT; Builds strong interface with critical Development partners, Government, private sector, civil society and other non-traditional partners Provides substantive support to the Resident Coordinator (RC) and the UNCT in identifying risks and opportunities related to specific partnerships, and suggests mitigation measures as relevant; Provides inputs on due diligence processes of potential investment and partnership opportunities, in accordance with UN regulations and procedures; Provides substantive support to RC/UNCT to develop and implement locally tailored partnerships; Serves as liaison to Global Compact Local Networks (in countries where such Networks are established), assisting the Resident Coordinator in advising the Local Network Board and strengthening local UN engagement with the private sector; in countries without an established Local Network, working with UN Global Compact regional hubs to promote the UN Global Compact Ten Principles and business support for the SDGs.</li><li><br></li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li><b>PROFESSIONALISM:</b> Ability to apply sustainable development theories, concepts and approaches. Ability to conduct independent research and analysis on sustainable development topics, determine suitability, validity and accuracy of data provided by different sources. Shows skill in developing sources for data collection. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</li><li><b>PLANNING AND ORGANIZING:</b> Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.</li><li><b>ACCOUNTABILITY:</b> Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/ her own shortcomings and those of the work unit, where applicable.</li><li><b>CREATIVITY:</b> Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks outside the box ; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.</li><li><b>Education:</b> Advanced university degree (Master's degree or equivalent degree) in business or public administration, sustainable development, finance or related area, is required. A first level university degree in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and nondegree programs in data analytics, business analytics or data science programs is an advantage.</li><li><b>Work Experience:</b> A minimum of five (5) years of progressively responsible experience and track record in strategic support to financial partnerships, social corporate responsibility, financing for development, resource mobilization in the context of development cooperation or related area is required. Minimum five (5) years of experience of developing strategic partnerships across government, private sector and civil society organizations, including in financing for development is required. Minimum five (5) years of experience of successful large scale resource mobilization strategies is required. Experience of applied partnerships in one or more of the following areas Food systems, Digital transformation, Jobs and social protection, energy, climate action and of Public-Private partnerships is desirable. Experience in preparing project /programme proposals is required. Demonstrated experience in developing and leveraging innovative financing mechanisms is desirable. Experience in supporting the development of financing strategies is desirable. Experience in managing funds is desirable. Work experience of two (2) years or more in data analytics or a related area is desirable.</li><li><b>Languages:</b> English and French are the working languages of the United Nations Secretariat. For this job opening, English and French are required. Arabic is required.</li></ul>

<p>Develop, maintain, and enhance shared platform libraries and reusable components that support multiple applications, services, and AI-enabled solutions. Design and implement cross-functional features spanning backend services, frontend applications, and AI agent ecosystems to ensure seamless platform integration. Define and execute comprehensive testing strategies, including unit testing, integration testing, and end-to-end validation to ensure platform reliability and quality. Improve developer productivity by enhancing local development environments, technical documentation, debugging tools, and engineering best practices. Rapidly prototype and iterate innovative AI agents, user interfaces, forms, and mini-applications using vibecoding frameworks and reusable platform tooling. Support software release management activities, including version control, environment promotion processes, deployment validation, and production readiness reviews. Monitor, troubleshoot, and resolve production incidents across platform components while contributing to continuous service improvement and operational excellence. Collaborate with engineering, product, and business teams to deliver scalable, secure, and high-quality technology solutions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent combination of education and experience.</li><li>Typically, 3+ years of professional experience in full-stack software development using Python and modern JavaScript/TypeScript frameworks.</li><li>Hands-on experience developing both backend services and frontend applications using technologies such as FastAPI, Next.js, React, or equivalent frameworks.</li><li>Strong understanding of software testing methodologies and experience with testing frameworks such as pytest, Jest, Playwright, or similar tools.</li><li>Familiarity with Docker containerization, CI/CD practices, and Kubernetes fundamentals within cloud-native environments.</li><li>Demonstrated ability to quickly learn and adopt new development frameworks, tools, protocols, and emerging technologies.</li><li>Working knowledge of AI and Large Language Model (LLM) concepts, including agent architectures, prompt engineering, and external tool integration patterns.</li><li>Strong debugging, troubleshooting, and incident response capabilities in production environments.</li><li>Experience contributing to collaborative software development processes using modern version control and DevOps practices.</li><li>Experience working within platform engineering, developer productivity, or internal tooling teams is a plus.</li><li>Familiarity with AI agent platforms, orchestration frameworks, and modern application integration architectures is preferred.</li><li>Strong analytical thinking, problem-solving, and decision-making skills.</li><li>Excellent communication and collaboration abilities in cross-functional team environments.</li><li>Relevant certifications in Software Development, Cloud Technologies, DevOps, Artificial Intelligence, or related disciplines are a plus.</li><li>Passion for continuous learning, innovation, and improving engineering efficiency across the software development lifecycle.</li></ul>

<h3>Key Responsibilities</h3> Design and build extensions using the ABAP RESTful Programming Model (RAP) and CDS views, following clean core and modern extensibility guidelines. Develop and maintain Fiori/UI5 applications, including Fiori Elements apps, using SAP Business Application Studio. Assess, design and implement user-requested changes (Change Management), favoring BTP-based extensions over core modifications where possible. Analyse and provide solutions (workarounds, fixes, root-cause analysis) to end-user tickets (Incident Management). Build and expose OData v4 services via RAP; maintain legacy OData v2 services where still required. Configure and maintain the Fiori Launchpad (spaces &amp; pages model). Develop integrations using SAP BTP Integration Suite, REST/SOAP APIs, and the SAP API Business Hub. Support key user extensibility (SAP Fiori Elements/Adaptation Projects, custom fields/logic) as an alternative to developer extensibility, where appropriate. Participate in S/4HANA implementation, migration (Brownfield/Greenfield/Bluefield), and clean core assessment projects. Handle other relevant tasks within the scope of SAP support services for the client. <h3>Experience Required</h3> 4+ years of experience in SAP development (ABAP, ABAP OO, and/or Fiori/UI5) Experience with the ABAP RESTful Programming Model (RAP) and CDS view development (or strong motivation/aptitude to transition from classic ABAP) Hands-on experience with SAP Business Application Studio (SAP Web IDE experience is a plus but no longer sufficient on its own) Working knowledge of OData v4 (OData v2 knowledge still valuable for legacy support) Experience with SAP BTP, including the ABAP Environment and/or SAP BTP, Cloud Foundry environment Understanding of clean core principles and the SAP extensibility framework (key user vs. developer/side-by-side extensibility) Experience with Fiori Elements and/or freestyle SAPUI5 development Fiori Launchpad configuration, including the spaces &amp; pages model Knowledge of REST and SOAP API technologies; exposure to SAP BTP Integration Suite / API Management is a plus Experience with SAP ABAP OO development <h3>Nice to Have</h3> SAP S/4HANA implementation or migration project experience Exposure to SAP Cloud Application Programming (CAP) Model (Node.js or Java) Familiarity with Git-based development and CI/CD SAP certifications relevant to BTP, ABAP Cloud, or Fiori/UX<p><strong>Desired Candidate Profile</strong></p><h3>Personal Profile/Attributes</h3> The ability to understand client requirements and advise them on the best solutions using SAP Technology Experience/Knowledge across numerous industry sectors Good communication, interpersonal, and collaboration skills Team Player and ability to be flexible and adaptable Strong analytical and troubleshooting skills and problem solver Willingness to continuously upskill as SAP's development stack evolves (ABAP Cloud, RAP, BTP services)

<span style="font-size: 11px;">Qualifications</span><div><p style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Basic skills (excluding Wi-Fi):</font></font></p><ul style="font-size: 13px;"><li style="font-size: 13px;">C/C++</li><li style="font-size: 13px;">Linux embarqu (openwrt)</li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Networks: TCP/IP, DHCP, DNS, routing, VLAN, NAT, </font><strong style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;">QoS (WMM)</font></strong></font> <strong style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"></font></strong></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Configuration management: Git</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Tools: JIRA</font></font></li></ul><p style="font-size: 13px;"></p><p style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Wi-Fi:</font></font></p><ul style="font-size: 13px;"><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of IEEE 802.11 ac/Wi-Fi 5, ax/Wi-Fi 6, be/Wi-Fi 7 (MLO/MLD) standards</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Easymesh/Wi-Fi Mesh Knowledge</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of roaming mechanisms, band steering, automatic channel selection</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Wi-Fi security protocols: WPA2, WPA3, 802.1X, MRSNO</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding RF issues: Interference, TX/RX power, channel planning</font></font></li><li style="font-size: 13px;">Diagnostic &amp; troubleshooting<ul style="font-size: 13px;"><li style="font-size: 13px;">Analyse de traces Wi Fi (sniffer type Wireshark, Airtool )</li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">RF analysis (interference, coverage)</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Debugging field problems (QoS, latency, bit depth, connectivity loss)</font></font></li></ul></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">D. Low-level development:</font></font><ul style="font-size: 13px;"><li style="font-size: 13px;">Drivers Wi Fi (kernel Linux, mac80211, cfg80211)</li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interaction with Wi-Fi chipset (Qualcomm, Broadcom, Mediatek)</font></font></li></ul></li><li style="font-size: 13px;">Leadership technique :<ul style="font-size: 13px;"><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to frame and arbitrate technical choices regarding Wi-Fi</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interfacing with suppliers (BRCM/QCM) and managers/RDLP/BU to simplify complex topics</font></font></li><li style="font-size: 13px;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Developer support</font></font></li><li style="font-size: 13px;">Animation de formations/tech hours</li></ul></li></ul></div><p><strong>Desired Candidate Profile</strong></p><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><p><span><span>You will be p</span><span>art of </span><span>the </span><span>SAP </span><span>technical </span><span>team providing support and </span><span>development </span><span>activities </span><span>for</span><span>DXC’s </span><span>client</span><span>.</span></span><span><span>On</span><span> a day-to-day basis, you will work on business-critical SAP S/4HANA and SAP BTP systems, designing and delivering custom applications and extensions in line with clean core principles</span><span>favouring</span><span> side-by-side and in-app extensibility on SAP BTP over classic on-stack modifications.</span></span></p><br><br><p><b><span>Key Responsibilities</span></b></p><br><br><ul><li><p><span><span>Design and build extensions using the ABAP RESTful Programming Model (RAP) and CDS views, following clean core and modern extensibility guidelines</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Develop and maintain Fiori/UI5 applications, including Fiori Elements apps, using SAP Business Application Studio</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assess, design and implement user-requested changes (Change Management), </span><span>favoring</span><span> BTP-based extensions over core modifications where possible</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Analyse and provide solutions (workarounds, fixes, root-cause analysis) to end-user tickets (Incident Management)</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Build and expose OData v4 services via RAP; maintain legacy OData v2 services where still required</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Configure and maintain the Fiori Launchpad (spaces &amp; pages model)</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Develop integrations using SAP BTP Integration Suite, REST/SOAP APIs, and the SAP API Business Hub</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Support key user extensibility (SAP Fiori Elements/Adaptation Projects, custom fields/logic) as an alternative to developer extensibility, where appropriate</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Participate in S/4HANA implementation, migration (Brownfield/Greenfield/Bluefield), and clean core assessment projects</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Handle other relevant tasks within the scope of SAP support services for the client</span><span>.</span></span><br></p><br></li></ul><br><p><b><span>Experience Required</span></b></p><br><br><ul><li><p><span><span>4</span><span>+</span><span> years of experience in </span><span>SAP </span><span>development</span><span>(ABAP, ABAP OO, and/or Fiori/UI5)</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with the ABAP RESTful Programming Model (RAP) and CDS view development (or strong motivation/aptitude to transition from classic ABAP)</span></span></p><br></li></ul><br><ul><li><p><span><span>Hands-on experience with SAP Business Application Studio (SAP Web IDE experience is a plus but no longer sufficient on its own)</span></span></p><br></li></ul><br><ul><li><p><span><span>Working knowledge of OData v4 (OData v2 knowledge still valuable for legacy support)</span></span></p><br></li></ul><br><br><ul><li><p><span><span>Experience with SAP BTP, including the ABAP Environment and/or SAP BTP, Cloud Foundry environment</span></span></p><br></li></ul><br><ul><li><p><span><span>Understanding of clean core principles and the SAP extensibility framework (key user vs. developer/side-by-side extensibility)</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with Fiori Elements and/or freestyle SAPUI5 development</span></span></p><br></li></ul><br><ul><li><p><span><span>Fiori Launchpad configuration, including the spaces &amp; pages model</span></span></p><br></li></ul><br><ul><li><p><span><span>Knowledge of REST and SOAP API technologies; exposure to SAP BTP Integration Suite / API Management is a plus</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with SAP ABAP OO development</span></span><br></p><br></li></ul><br><p><b><span>Nice to Have</span></b></p><br><br><ul><li><p><span><span>SAP S/4HANA implementation or migration project experience</span></span></p><br></li></ul><br><ul><li><p><span><span>Exposure to SAP Cloud Application Programming (CAP) Model (Node.js or Java)</span></span></p><br></li></ul><br><ul><li><p><span><span>Familiarity with Git-based development and CI/CD</span></span></p><br></li></ul><br><ul><li><p><span><span>SAP certifications relevant to BTP, ABAP Cloud, or Fiori/UX</span></span></p><br></li></ul><br><p><b><span>Personal Profile/Attributes</span></b></p><br><br><ul><li><p><span><span>The ability to understand client requirements and advise them on the best solutions using SAP Technology</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience/Knowledge across numerous industry sectors</span></span></p><br></li></ul><br><ul><li><p><span><span>Good communication, interpersonal, and collaboration skills</span></span></p><br></li></ul><br><ul><li><p><span><span>Team Player and ability to be flexible and </span><span>adaptable</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong analytical and troubleshooting skills and problem solver</span></span></p><br></li></ul><br><ul><li><p><span><span>Willingness to continuously upskill as SAP's development stack evolves (ABAP Cloud, RAP, BTP services)</span></span></p><br></li></ul><br><br><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of our R&amp;D team expansion, we are recruiting a Front-End Angular &amp; AI Developer (M/F) on a permanent contract in Tunis to contribute to the development of Noty, a SaaS solution dedicated to French notaries that facilitates the negotiation and management of real estate transactions. You will join a team split between France and Tunisia. Your role will be to actively participate in product development, while providing critical and constructive feedback on the existing system.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Your daily life:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and enhance the Front-End functionalities of the product using Angular.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the technical design of developments, in conjunction with the Product Owner and the R&amp;D team.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guarantee the quality, maintainability and performance of the developments carried out.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze, review and improve existing code in a continuous improvement approach.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in code reviews, technical changes, and the sharing of best practices.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be proactive in proposing technical choices, application optimization and improvement of the user experience.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding the business challenges in order to propose simple, useful solutions adapted to users' needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use Artificial Intelligence tools to accelerate development, improve code quality and optimize testing, analysis and documentation phases.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating closely with Back-End developers to streamline the delivery of new features.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical environment</font></font></p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have proven experience in Angular Front-End development and wish to evolve in a product environment where quality, autonomy, collaboration and the use of AI play an important role.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience, ideally from 4-5 years, in Angular Front-End development.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of Angular, ideally on recent versions starting from Angular 18, with a current target of Angular 21</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of Tailwind CSS or significant experience with an equivalent modern CSS framework.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interest in AI tools applied to software development, such as GitHub Copilot, Cursor, ChatGPT or Claude. You know how to maintain a critical eye on the generated proposals and remain fully responsible for the code produced.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Beyond technical skills, we are looking for someone who can become a long-term member of a product team, with a genuine sense of teamwork and continuous improvement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good analytical skills and the ability to challenge existing systems constructively.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proactive in proposing solutions on technical and functional topics.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Go t of collaborative work and knowledge sharing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interpersonal skills and fluid communication in an international context.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Curiosity, autonomy and a desire to learn continuously.</font></font></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Are you passionate about leading people, scaling automation, and enabling Citizen Development &amp; AI adoption across a global organization? As Team Leader RPA &amp; Citizen Development, you lead a cross-functional team consisting of two roles: 'AI &amp; Citizen Development Community Enablers' and 'RPA Developers'. You are accountable for both sides of our transformation: the technical delivery of automation and AI solutions, and the community, enablement, and change that make adoption stick. You set direction, remove blockers, and grow your people while keeping delivery scalable, governed, and aligned with the business.</p><p>1. Team leadership &amp; people development</p><ul><li>Lead, coach, and grow a team of AI Community Enablers and RPA Developers; set goals, give feedback, and support career development.</li><li>Build a collaborative, high-ownership team culture with a startup spirit inside a global organization.</li><li>Plan capacity, prioritize the backlog, and balance technical delivery for both RPA solutions and community and enablement work.</li><li>Lead with an outcome focus: drive developers to deliver fast, while using sound technical judgment to ensure quality and depth don't suffer in the process.</li><li>Continuously improve your team and its processes grow your people's skills and sharpen how the team delivers value, rather than settling for the status quo.</li></ul><p>2. Delivery &amp; technical oversight</p><ul><li>Own end-to-end delivery of the team's automation (Microsoft Power Platform / UiPath) and AI use cases and initiatives, from intake to deployment and support.</li><li>Ensure solution quality, reusability, and maintainability through standards and potentially a future component/solution marketplace.</li><li>Steer the citizen development toolkit and tech stack (Microsoft Power Platform, 365 Copilot, and more) together with your team and experts from other teams.</li><li>Bring deep, hands-on understanding of RPA and Citizen Development tools to challenge and improve your developers' technical approach and design decisions.</li></ul><p>3. Strategy, stakeholders &amp; governance</p><ul><li>Translate the RPA, AI and Citizen Development strategy into a concrete roadmap and measurable outcomes.</li><li>Act as a key point of contact toward business leaders, IT, and InfoSec for RPA and Citizen Development; clarify and prioritize incoming requests.</li><li>Ensure governance, compliance, and responsible AI/data standards are embedded in how the team works.</li></ul><p>4. Adoption, improvement &amp; scaling</p><ul><li>Drive the community, training, and change initiatives that maximize adoption, impact, and sustainability.</li><li>Identify opportunities to improve tools, processes, delivery models, and governance</li><li>Explore new technologies in AI, RPA, Power Platform, and intelligent automation</li><li>Identify what to scale across the company and where to reuse existing solutions.</li><li>Report progress, value, and pipeline transparently to management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Leadership experience (team lead, project/program lead, or similar), with a track record of growing people.</li><li>Experience with UiPath and/or Microsoft Power Platform.</li><li>Strong business-to-technical translation skills and stakeholder management across business and IT.</li><li>Good communicator and storyteller, able to make complex topics simple and actionable.</li><li>Organizational and prioritization skills; comfortable steering parallel delivery and enablement tracks.</li><li>Outcome-oriented, with the judgment to balance delivery speed against technical soundness.</li><li>Intrinsically motivated to innovate and improve your team, its processes, and yourself.</li><li>A commitment to staying up to date: in the fast-paced world of AI and automation, keeping current is a non-negotiable must.</li><li>Experience scaling automation/AI programs across a large or global organization.</li><li>Hands-on background with our core tool set: UiPath, Microsoft Power Platform ( Copilot Studio, Power Automate, Power Apps, Power BI) , and Microsoft 365 Copilot, plus Generative AI more broadly ideally as a former pro maker yourself so you can credibly challenge and improve your developers' work.</li><li>Knowledge of governance topics (responsible AI, data ethics, GDPR) and enterprise IT/InfoSec processes.</li><li>Programming/scripting awareness (Python, VBA) and API/database integration.</li><li>Certifications in Microsoft Power Platform, UiPath, or AI/Automation tools.</li><li>Experience with change management, digital adoption, or community building.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: We are looking for an IT Recruitment Officer with at least 2 years of experience in IT recruitment, with a strong background in sourcing within the French market. You will be responsible for identifying, approaching, and qualifying IT profiles (developers, consultants, project managers, etc.), conducting HR interviews, and supporting candidates throughout the recruitment process.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Minimum 2 years of experience in IT recruitment.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent mastery of sourcing techniques (LinkedIn Recruiter, etc.).</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of the French IT market.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong interpersonal skills, organizational skills and autonomy.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of French, both spoken and written.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mission : The Sales Engineer infrastructure is responsible for leading and driving the sales team to achieve company revenue targets. This role includes setting strategic goals, managing the sales pipeline, and building strong client relationships. The ideal candidate will have proven experience in sales leadership, a strong understanding of sales processes, and the ability to motivate and inspire a team. The Sales Engineer infrastructure will play a critical role in developing sales strategies that align with business objectives and contribute to overall growth. Key Responsibilities and Accountabilities Develop effective sales strategies to drive revenue growth and market expansion. Take full ownership of the company s sales target, setting clear and measurable objectives for the team to ensure quarterly and annual targets are met or exceeded. Conduct regular reviews of sales targets, adjusting strategies as needed to ensure continuous progress. Conduct regular analysis of market trends, customer needs, and competitor activity to adjust strategies as needed. Oversee the management of the sales pipeline, ensuring accurate forecasting and alignment with targets. Track, analyze, and report on team metrics, such as lead conversion rates and average deal size, to ensure consistent progress towards goals.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Engineering degree or 5 years of higher education in : Civil engineering / Materials science / Process engineering /Industrial chemistry Key commercial skills Analysis of customer needs (companies, developers, construction, prefabrication) Ability to translate site requirements into technical concrete solutions B2B negotiation Customer portfolio management Drafting technical and commercial proposals Site monitoring &amp; technical after-sales service Concrete &amp; materials Drafting technical and commercial proposals Site monitoring &amp; technical after-sales service</p><p></p></section>