معلم حاسب الى في تونس

<p><br></p><h4>Accountabilities &amp; Responsibilities</h4><p>Under the guidance of the operation leader or a more senior banker:</p><h4>1. Structuring and Execution</h4><ul><li>Work as a project team member on transactions, contributing to all aspects of project structuring and execution, including comprehensive research and analysis of background materials, market information and financial performance data; analyse and evaluate potential risks related to the proposed project, including analysis of financial statements, preparing and updating financial models and financial projections;</li><li>Assist with the designing and processing of technical co-operation assistance, including preparation of terms of reference and internal approval documentation, to support the related investment project or the related policy dialogue initiative;</li><li>As may be requested, assist with communication with other internal units of the Bank, clients and other stakeholders, at the operational level, such as preparing draft correspondence, presentations, and following up on internal emails;</li><li>Ensure that all tasks assigned to the Analyst are completed within the specified time frames to a high quality and in line with the policies, procedures and objectives of the Bank</li></ul><h4>2. Portfolio Monitoring, Value Creation and Reporting</h4><ul><li>As requested by the operation leader or a Portfolio Manager, undertake assigned tasks relating to the implementation and monitoring of projects to which the Analyst is assigned as part of the project team, including compliance with project agreements and Bank procedures related to disbursement, monitoring of progress of the project and financial performance of the client, assessing evolving risk factors and monitoring and assessing covenant compliance;</li><li>As requested by the operation leader or more senior member of the project team, prepare timely and comprehensive draft monitoring reports and include recommendations for corrective actions where required and ensure these corrective actions and recommendations are brought to the attention of more senior team members;</li><li>As may be requested by, and under the supervision of, a TC operation leader, assist with the effective implementation and monitoring of TC assignments including communication with TC client, monitoring of TC fund usage, preparation and filing of relevant TC progress and completion reports to support the TC operation leader to meet donor reporting requirements and operational objectives</li></ul><p>The responsibilities of the Analyst are designed to allow the Analyst to progressively undertake more complex tasks and build the scope of responsibilities based on acquired experience and expertise.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications &amp; Skills / Experience &amp; Knowledge</h4><p>Qualifications and Skills:</p><ul><li>Bachelor s degree. Master s degree preferred or equivalent experience in the areas of expertise</li><li>Professional qualification such as ACA, CFA, ACCA, or CIMA desirable</li><li>Quantitative/numerical skills are critical with the ability to interpret financial information and to design and use financial models</li><li>Credit analysis skills, with the ability to interpret accounts, understanding local and international accounting principles and practice of credit analysis</li><li>Computer literacy, conversant with Microsoft Office and spread sheet packages including financial analysis and modelling modules</li><li>Good understanding of relevant systems and processes</li><li>Ability to work effectively as a team member and to deadlines and under time pressure</li><li>Good written and oral communication skills in English and French</li><li>Good command over Arabic is an advantage</li></ul><p>Experience &amp; Knowledge:</p><ul><li>Relevant financial industry experience from an investment or commercial bank, private equity firm, asset management firm, or auditing/financial consulting firm operating to international standards</li><li>Good understanding of infrastructure and in particular the energy sector including renewable energy and sector dynamics and trends in Tunisia</li><li>Recent experience working and current location in Tunisia is preferred</li><li>Experience in project finance and / or climate finance is an advantage</li></ul>

<p><strong>What This Role Is (and Isn't)</strong> <br>This role centres on predictive and decisioning ML: ranking, matching, forecasting, pricing, risk and personalisation. Experience building LLM or agentic features is welcome, but it is not a substitute for the fundamentals below. If your ML product experience is primarily integrating third-party models or APIs into user-facing features, this role is likely not the right fit. Responsibilities </p><ul> <li> <strong>Data-led discovery:</strong> Identify and size ML opportunities by going into the data yourself. Diagnose where the marketplace is losing value (supply-demand imbalance, cancellations, ETA error, fraud losses, default rates) and translate it into a prioritised, quantified problem backlog.</li> <li> <strong>Problem framing:</strong> Turn business problems into well-posed ML problems: define the prediction target, the decision it informs, the unit of analysis, label availability and quality, and the cost of different error types. Know when a problem does not need ML and a rule or heuristic will do.</li> <li> <strong>Metrics and success criteria:</strong> Define the chain from model metrics (e.g. precision/recall, calibration, MAE) to product and business metrics, and own guardrail metrics. Understand why offline gains often fail to translate online, and plan for it.</li> <li> <strong>Experimentation and causal inference:</strong> Design and interpret controlled experiments, including in two-sided marketplace settings where interference makes standard A/B tests unreliable (switchback, geo or cluster-randomised designs). Reason about statistical power, novelty effects and heterogeneous impact across cities and segments. Distinguish correlation from causation, and know which quasi-experimental methods to use when randomisation isn't possible.</li> <li> <strong>ML product lifecycle:</strong> Own models from framing through data requirements, baseline, iteration, launch, monitoring and retirement. Partner with engineering on rollout strategy, model monitoring, drift detection, retraining cadence and failure modes. Treat a model in production as a product that degrades if unattended.</li> <li> <strong>Roadmap and trade-offs:</strong> Own the ML product roadmap across domains and countries. Make explicit trade-offs between accuracy, latency, cost, interpretability, fairness and regulatory requirements, especially in credit and financial services.</li> <li> <strong>Stakeholder alignment and visibility:</strong> Make the impact of ML work legible to non-technical leadership. Communicate results, including null and negative results, with rigour and clarity. Align product, operations, risk and marketing partners on shared objectives.</li> <li> <strong>Leadership and culture:</strong> Raise the bar on how the organisation makes decisions with data. Mentor peers, build a culture of feedback and trust, and invest in your own growth and that of those around you.</li> </ul><br><p></p><p><strong>Desired Candidate Profile</strong></p><ul> <li>4+ years of product management experience, including at least 2 years owning ML-driven products that run in production and influence core business decisions (e.g. pricing, matching, ranking, forecasting, fraud, credit risk, recommendations).</li> <li>Hands-on fluency with data: you can write SQL, explore data independently and challenge an analysis without waiting for someone else to run it.</li> <li>Demonstrated experience designing, running and interpreting controlled experiments, and a solid working understanding of causal inference.</li> <li>Strong understanding of core ML concepts: supervised learning, evaluation metrics and their trade-offs, overfitting and leakage, bias, calibration, and the relationship between offline and online performance.</li> <li>A track record of shipping ML products where you can clearly articulate the problem framing, the metrics chosen, the experiment design and the measured business impact, including what went wrong.</li> <li>Experience working with distributed or remote teams across multiple markets.</li> <li>Experience in marketplaces, mobility, on-demand delivery or fintech is a strong plus.</li> <li>BSc/MSc in Engineering, Computer Science, Statistics, Data Science or a related quantitative field.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p>The AML Risk Management Intermediate Analyst is an intermediate level role responsible for recommending/ establishing internal procedures to prevent money laundering and assist in all matters concerning financial crimes in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize established disciplinary knowledge to identify inconsistencies in data or result and formulate strategic recommendations on policies, procedures, and practices.<br><b><u>Responsibilities:</u></b></p><br><p><span>The local FIU Authority acts as a specialized analytical body that supports competent authorities by providing financial intelligence derived from operational and strategic analysis. The position (FIU correspondent) represents a focal point to achieving the Authority country wide purpose which is : 1) receiving suspicious transaction reports from reporting entities 2) conducting operational and strategic operational and strategic financial analysis 3) requesting additional information from reporting entities and competent authorities 4) disseminating intelligence to judicial and Law enforcement Authorities when reasonable grounds exist to suspect money laundering, terrorist financing or related predicate offences 5) cooperation with domestic supervisory authorities and foreign FIUs through international information exchange</span></p><br><ul><li>Identify, vet and address potential risks or escalated issues with the assistance of functional partners and key stakeholders</li><li>Communicate with internal entities to incorporate findings of the AML control program</li><li>Utilize information from regulatory changes, new regulations, and internal policy changes to further identify new key risk areas</li><li>Analyze comparative data, prepare and present reports related to AML risk assessments, and monitor AML related issues and escalations</li><li>Create and develop AML Compliance Risk Management (ACRM) standards and policies</li><li>Synthesize/analyze risk information and advise/recommend on a plan of action</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><br><b><u>Qualifications:</u></b></p><br><ul><li>2-5 years of relevant experience</li><li>Knowledge of Anti-Money Laundering (AML) and regulations preferred</li><li>Proficient computer skills with a focus on Microsoft Office applications</li><li>Consistently demonstrates clear and concise written and verbal communication</li></ul><p><br><b><u>Education:</u></b></p><br><ul><li>Bachelor’s Degree/University degree or equivalent experience</li></ul><p><br>This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Compliance<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>AML Risk Management<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Analytical Thinking, Business Acumen, Credible Challenge, Digital Skills (Including AI), Laws and Regulations, Process Execution, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div>

<p>This is a 3-month maternity leave cover opportunity. The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Day Shift</p><ul><li>Collaborate in real time with cross-functional and international teams.</li><li>Enjoy a structured schedule aligned with business hours.</li></ul><p>Experience using the Matrix/GOPA entry app is an advantage.</p><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ol><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ol><p><br></p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Unité Mobile de Recrutement<br><p>Job Description</p><br><br>The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.Essential Functions/Core Responsibilities<p>• Achieve specific sales targets and maximizing sale opportunities on each and every call</p><br><br><br><p>• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</p><br><br><br><p>• Maintain broad knowledge of products, pricing, promotions, and procedures</p><br><br><br><p>• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)</p><br><br><br><p>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p><br><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p><br><br><br><p>• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</p><br><br><br><p>• Prepare complete and accurate work including appropriately notating accounts as required</p><br><br><br><p>• Participate in activities designed to improve customer satisfaction and sales performance</p><br><br><br><p>• Answer billing questions by talking through components of customer accounts</p><br><br><br>Candidate Profile&nbsp;<p>• High school diploma with three to six months of sales experience preferred</p><br><br><br><p>• Courteous with strong customer service orientation</p><br><br><br><p>• Strong communication and negotiation skills required</p><br><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><br><p>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p><br><br><br><p>• Basic computer navigation skills and PC Knowledge</p><br><br><br><p>• Tolerance for repetitive work in a fast paced environment</p><br><br><br><p>• Ability to work as a team member, as well as independently</p><br><br><br><p>• Dependable with proficient attention to detail</p><br><br><br><p>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p><br><br><br><p>• Able to rotate shifts, as needed</p><br><br><br><p>• Based on location and/or program, additional experience/skills may be required</p><br><br><br><p>*Job requirements may vary by country and will not contravene any local laws</p><br><br><br>Career Framework Role&nbsp;<p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.&nbsp; Works with close supervision and clearly defined procedures.&nbsp; Starting to demonstrate familiarity with client terminology, operating standards and procedures.&nbsp; Starter without sustained metric performance levels.</p><br><br><br>Supplemental Geographical Information<p>RECRUITER ENTER THE APPLICABLE LANGUAGE:</p><br><br><br><p>GERMANY - This job description does not apply to employees in Germany.</p><br><br><br><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br><br><br><p>PHILIPPINES&nbsp;&nbsp;</p><br><br><p>• Minimum of two years of college education. No prior call center experience is required</p><br><br><p>• Ability to think clearly and can explain simple issues effectively, both written and verbally</p><br><br><br><p>INDIA&nbsp;&nbsp;</p><br><br><p>• High school diploma with zero to six months of sales experience preferred&nbsp;&nbsp;</p><br><br><p>• Ability to effectively communicate, both written and verbally</p><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy</p><br><br><p>• Clarify customer requirements; probe for and confirm understanding of requirements or problem</p><br><br><p>• Confirm customer understanding of the solution and provide additional customer education as needed</p><br><br><p>• Ability to learn including strong problem solving skills</p><br><br><p>• Demonstrate strong probing and problem solving skills</p><br><br><p>• Should be able to handle complex queries</p><br><br><p>• Should be able to resolve customer queries independently</p><br><br><br>Disclaimer&nbsp;&nbsp;<p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><br><br><br><p>Location:</p><br><br>TUN N°12 Rue Ibn Sinaa, Zone Industrille Kheireddine, Le Kram, Tunis<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Mobile App Developers (React Native, Flutter, Swift, or Kotlin) to join the Tendem project (https://tendem.<br>ai/) and build native and cross-platform mobile applications for real-world use cases.<br> In this role, you'll apply your mobile engineering expertise to build stable, performant, and user-friendly applications for iOS and Android.<br> This part-time remote opportunity is ideal for professionals with hands-on experience shipping iOS and/or Android apps, working with platform APIs, and handling the full mobile development lifecycle.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Mobile App Developer, you'll design, build, and refine mobile applications across categories such as utilities, fitness/wellness, games, productivity, delivery, and content apps — for iOS, Android, or both, using native or cross-platform frameworks.<br> Key Responsibilities Build mobile applications using React Native, Flutter, Swift (iOS), or Kotlin (Android).<br> Implement responsive mobile UIs that follow platform conventions (iOS HIG, Material Design).<br> Integrate native device features (camera, push notifications, location, storage, biometrics).<br> Connect apps to backend APIs, handle offline state, caching, and synchronization.<br> Implement monetization features where required (in-app purchases, ads, subscriptions).<br> Review, debug, optimize, and refactor mobile application code to improve correctness, performance, battery efficiency, and maintainability.<br> Debug platform-specific issues and prepare builds for distribution (TestFlight, Play Console).<br> Educational qualifications At least 3 years of relevant experience in mobile app development (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in mobile application development, platform-specific UI/UX patterns, and building stable, high-quality mobile experiences for iOS and Android.<br> We are looking for specialists who can confidently work with native or cross-platform frameworks, integrate device APIs and backend services, and build production-ready mobile applications.<br> Strong attention to detail, performance awareness, and the ability to work independently are essential.<br> Technical Skills (Essential) Hands-on experience with at least one of: React Native, Flutter, Swift/SwiftUI (iOS), or Kotlin/Jetpack Compose (Android).<br> Solid understanding of mobile UI patterns, navigation, state management, and platform guidelines.<br> Experience integrating REST APIs, handling async data, and managing local storage.<br> Familiarity with native device APIs (notifications, camera, location, storage, biometrics).<br> Experience with mobile build tools, code signing, and submission to App Store / Google Play.<br> Experience implementing in-app purchases, ads, or subscriptions is a plus.<br> Familiarity with backend services such as Firebase, Supabase, or similar is a plus.<br> Additional requirements Strong attention to detail and commitment to performance, stability, and platform polish.<br> Self-directed work ethic with the ability to ship complete mobile features independently.<br> Portfolio of shipped mobile apps (required, with App Store / Google Play links preferred).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><b>À propos de nous</b><p><b>ENOVIS™</b></p><br><br><p>Enovis Corporation (NYSE : ENOV) est une entreprise de technologie médicale en forte croissance, centrée sur l’innovation et engagée dans le développement de solutions cliniquement différenciées, visant à améliorer concrètement les résultats pour les patients et à transformer les processus de soins. Portée par une culture d’amélioration continue, des talents internationaux et un esprit d’innovation, Enovis propose une large gamme de produits, services et technologies intégrées, favorisant un mode de vie actif dans le domaine de l’orthopédie et au-delà.</p><br><p>Pour en savoir plus, visitez : <span><u>www.enovis.com</u></span></p><br><br><i><b>Who We Are</b></i><p><i><b>ABOUT ENOVIS™</b></i></p><br><p><i>Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.&nbsp;</i></p><br><p><i>For more information about Enovis, please visit</i><span><i><u> www.enovis.com</u></i></span><i>.</i></p><br><br><p><b>Focus sur DJO Tunisia </b></p><br><p>En tant que leader mondial dans le domaine des technologies médicales, Enovis se consacre au développement de solutions innovantes qui restaurent la mobilité et améliorent la vie des patients. Nous sommes fiers d'annoncer une expansion significative de nos activités en Tunisie, marquée par la transformation de notre nouvelle usine ultramoderne à Sfax. Cette croissance témoigne de notre engagement à long terme dans la région et crée une multitude de nouvelles opportunités pour les professionnels talentueux qui souhaitent nous aider à créer ensemble un avenir meilleur. Nous ne nous contentons pas de recruter, nous posons les bases de l'excellence et de l'innovation.</p><br><p>ment.</p><br><p>Visionnez la vidéo!</p><br><br><p><i><b>Focus on DJO Tunisia</b></i></p><br><p><i>As a global medtech leader, Enovis is dedicated to developing innovative solutions that restore motion and improve patient lives. We are proud to announce a significant expansion of our operations in Tunisia, marked by the transformation of our new state-of-the-art facility in Sfax. This growth represents our long-term commitment to the region and creates a wealth of new opportunities for talented professionals to help us create better together. We aren't just hiring; we are building a foundation for excellence and innovation.</i></p><br><p><i>Have a look on the video!</i></p><br><br><p><b>Quelles seront tes responsabilités ? | What you'll do ? </b></p><br><br>Supports physical security of company facilities, property and operations. Executes procedures and processes to provide protection for personnel and company property and meet required codes and regulations. Prevents access of unauthorized individuals to company sites or spaces and unauthorized removal or damage of company property. Maintains and updates visitor logs and completes incident reports. Operates camera and computer equipment to produce, activate and deactivate access to sites or spaces in accordance with established guidelines and directions. Monitors entrances and exits of buildings and/or performs walk-throughs of company property. Intervenes in case of robbery, vandalism and other risks to company personnel or installations. Coordinates activities with local police and emergency agencies as appropriate. Little or no knowledge of the job, acquires job skills and procedures to complete routine tasks. Has little judgement and decision making under close supervision. Typically less than 1 year of experience.<br><p><b>EGALITE DES CHANCES ET NON-DISCRIMINATION</b></p><br><p>Enovis s’engage à garantir l’égalité des chances en matière d’emploi et de carrière, sur la base exclusive du mérite, de l’expérience et de critères strictement professionnels, sans aucune discrimination fondée notamment sur la race, la couleur, l’origine ethnique ou nationale, la religion, l’âge, la grossesse, le handicap ou tout autre statut protégé par la législation applicable.<br>Conformément aux politiques internes et au cadre légal en vigueur, Enovis met en œuvre des aménagements raisonnables pour tenir compte des convictions et pratiques individuelles des collaborateurs, dès lors qu’elles ne portent pas atteinte aux exigences opérationnelles, organisationnelles ou réglementaires de l’entreprise.<br>Enovis valorise la diversité des parcours, des compétences et des perspectives, et reconnaît la contribution unique de chaque collaborateur à la performance, à l’innovation et au succès durable de l’organisation.</p><br><br><p><i><b>EQUAL EMPLOYMENT OPPORTUNITY</b><br>Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, age, pregnancy, disability, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.</i></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> CCC MPS VAS Technical Solutions Representative<br><p><b>Description -</b></p><br><br><p>At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.</p><br><br><p>Job responsibilities</p><br><br><p>Logs the call in to a data base<br>Ensures that the customer is entitled to the service, validate customer contract details<br>Manages all French BF HW service requests and enquirers of customers received through different access channels<br>Manages customer expectations and identifying customer problems and solve them<br>Performs re-entitlement and clarification<br>Contacts customer for DBD needed.<br>Monitors the service event through completion for compliance.<br>Handles timely elevation and/or escalation, when get complex problem<br>Coordination of support activities and planning and dispatching of HP resources<br>Participates in projects for process or quality improvements.<br>Provide feedback for operation excellence.<br>Manages multiple tasks or cases simultaneously with minimal supervision.<br>Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.&nbsp;<br>&nbsp;Successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.&nbsp;<br>&nbsp;Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).&nbsp;<br>Proactively assist customers to avoid or reduce problem occurrence.<br>Participates in projects for process or quality improvements.&nbsp;<br>May act as a mentor to lower-level employee working on similar hardware and software.</p><br><br><p><br>Key deliverables</p><br><br><p>Process descriptions are strictly followed.<br>Focus on customer satisfaction.<br>Ensure all inbounds and outbound calls are managed on time (SLA)<br>Worked out cases in given timeframes (Turn-Around-Time)<br>Ensure cases are worked out according to the quality criteria and requirements.<br>Personal targets are achieved.<br>Strictly follows company policies, procedures, and Standards of Business Conduct</p><br><br><p><br>Education &amp; Qualification</p><br><br><p>High school education or equivalent.3- 5 years general experience, or equivalent combination of Experience and college level education<br>Experience in relevant technologies and customer environments</p><br><br><p><br>Other requirements</p><br><br><p>Excellent language skills, depending on the scope: Italian</p><br><br><p><br>Personal skills and qualities</p><br><br><p>Excellent verbal and written communication&nbsp;mainly in Italian ,English other, language will be considered as an advantage.<br>Team worker<br>Ability to work under pressure<br>Excellent analytical, soft-skills and problem-solving skills<br>Excellent customer service skills<br>Phone and remote support experience<br>Experience in customer-facing role, remote support, telephone, e- support, e-chat or similar.&nbsp;<br>Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.&nbsp;<br>Has recognized technical skill in the range of products supported within relevant product lines – A4, A3 Gemstone devices and DesignJet PL30 s.<br>Knowledge and experience using Knowledge Management systems.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><b>À propos de nous</b><p><b>ENOVIS™</b></p><br><br><p>Enovis Corporation (NYSE : ENOV) est une entreprise de technologie médicale en forte croissance, centrée sur l’innovation et engagée dans le développement de solutions cliniquement différenciées, visant à améliorer concrètement les résultats pour les patients et à transformer les processus de soins. Portée par une culture d’amélioration continue, des talents internationaux et un esprit d’innovation, Enovis propose une large gamme de produits, services et technologies intégrées, favorisant un mode de vie actif dans le domaine de l’orthopédie et au-delà.</p><br><p>Pour en savoir plus, visitez : <span><u>www.enovis.com</u></span></p><br><br><i><b>Who We Are</b></i><p><i><b>ABOUT ENOVIS™</b></i></p><br><p><i>Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.&nbsp;</i></p><br><p><i>For more information about Enovis, please visit</i><span><i><u> www.enovis.com</u></i></span><i>.</i></p><br><br><p><b>Focus sur DJO Tunisia </b></p><br><p>En tant que leader mondial dans le domaine des technologies médicales, Enovis se consacre au développement de solutions innovantes qui restaurent la mobilité et améliorent la vie des patients. Nous sommes fiers d'annoncer une expansion significative de nos activités en Tunisie, marquée par la transformation de notre nouvelle usine ultramoderne à Sfax. Cette croissance témoigne de notre engagement à long terme dans la région et crée une multitude de nouvelles opportunités pour les professionnels talentueux qui souhaitent nous aider à créer ensemble un avenir meilleur. Nous ne nous contentons pas de recruter, nous posons les bases de l'excellence et de l'innovation.</p><br><p>ment.</p><br><p>Visionnez la vidéo!</p><br><br><p><i><b>Focus on DJO Tunisia</b></i></p><br><p><i>As a global medtech leader, Enovis is dedicated to developing innovative solutions that restore motion and improve patient lives. We are proud to announce a significant expansion of our operations in Tunisia, marked by the transformation of our new state-of-the-art facility in Sfax. This growth represents our long-term commitment to the region and creates a wealth of new opportunities for talented professionals to help us create better together. We aren't just hiring; we are building a foundation for excellence and innovation.</i></p><br><p><i>Have a look on the video!</i></p><br><br><p><b>Quelles seront tes responsabilités ? | What you'll do ? </b></p><br><br>Supports physical security of company facilities, property and operations. Executes procedures and processes to provide protection for personnel and company property and meet required codes and regulations. Prevents access of unauthorized individuals to company sites or spaces and unauthorized removal or damage of company property. Maintains and updates visitor logs and completes incident reports. Operates camera and computer equipment to produce, activate and deactivate access to sites or spaces in accordance with established guidelines and directions. Monitors entrances and exits of buildings and/or performs walk-throughs of company property. Intervenes in case of robbery, vandalism and other risks to company personnel or installations. Coordinates activities with local police and emergency agencies as appropriate. Little or no knowledge of the job, acquires job skills and procedures to complete routine tasks. Has little judgement and decision making under close supervision. Typically less than 1 year of experience.<br><p><b>EGALITE DES CHANCES ET NON-DISCRIMINATION</b></p><br><p>Enovis s’engage à garantir l’égalité des chances en matière d’emploi et de carrière, sur la base exclusive du mérite, de l’expérience et de critères strictement professionnels, sans aucune discrimination fondée notamment sur la race, la couleur, l’origine ethnique ou nationale, la religion, l’âge, la grossesse, le handicap ou tout autre statut protégé par la législation applicable.<br>Conformément aux politiques internes et au cadre légal en vigueur, Enovis met en œuvre des aménagements raisonnables pour tenir compte des convictions et pratiques individuelles des collaborateurs, dès lors qu’elles ne portent pas atteinte aux exigences opérationnelles, organisationnelles ou réglementaires de l’entreprise.<br>Enovis valorise la diversité des parcours, des compétences et des perspectives, et reconnaît la contribution unique de chaque collaborateur à la performance, à l’innovation et au succès durable de l’organisation.</p><br><br><p><i><b>EQUAL EMPLOYMENT OPPORTUNITY</b><br>Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, age, pregnancy, disability, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.</i></p><br> </div>

<h3>ROLE OVERVIEW</h3>Hands-on senior full-stack engineering role combining AWS cloud-native development, technical ownership, architectural collaboration and delivery leadership.<br><br><h3>About the Role</h3> As a Senior Full-Stack Developer, you will play a key role in shaping the technical direction and implementation of partner-enabled services. You will work closely with Solution Architects, Project Managers, Full-Stack Developers, Designers, Product Managers, Business Analysts, and UI/UX specialists to enhance and scale the existing service portfolio, partner enablers, APIs, and developer platform. This is a hands-on position for an experienced engineer who can take technical ownership, contribute throughout the development lifecycle, and help create scalable, maintainable, secure, and high-performing solutions across back-end and front-end applications.<br><br><h3>Key Responsibilities</h3> <ul> <li><strong>Technical Leadership:</strong> Drive technical work together with the Project Manager and Solution Architect. Take ownership of development tasks, contribute hands-on, lead technical initiatives, conduct code reviews, provide technical guidance, and promote continuous improvement.</li> <li><strong>System Development &amp; Implementation:</strong> Design, develop, maintain, and evolve partner solutions, reusable components, service enablers, APIs, and full-stack applications using modern engineering practices.</li> <li><strong>Cross-Functional Collaboration:</strong> Work with architecture, product, design, business analysis, UI/UX, and development teams to understand requirements, define technical solutions, and ensure seamless front-end and back-end integration.</li> <li><strong>Architectural Support:</strong> Support the Solution Architect with application architecture and technical roadmap activities. Advocate scalable and maintainable designs and evaluate technologies and frameworks that can improve engineering efficiency and user experience.</li> <li><strong>Quality Engineering:</strong> Establish and follow coding standards, development best practices, automated testing strategies, code reviews, performance optimization, and engineering quality controls to deliver reliable solutions.</li> <li><strong>Documentation &amp; Knowledge Sharing:</strong> Create and maintain technical documentation, development guidelines, reusable patterns, and team standards. Participate in onboarding, workshops, and knowledge-sharing activities.</li> <li><strong>Innovation &amp; AI Enablement:</strong> Explore and apply modern engineering practices, including AI-assisted development, where appropriate to improve productivity, delivery speed, and software quality.</li> <li><strong>API &amp; Service Evolution:</strong> Help drive the evolution of partner service enablers and APIs, ensuring consistency, scalability, performance, reliability, and maintainability across applications.</li> </ul> <h3>Must-Have Skills</h3> <ul> <li>Strong professional experience with TypeScript and modern full-stack application development.</li> <li>Deep hands-on experience with AWS, including serverless architectures and cloud-native services.</li> <li>Hands-on development experience with Node.js and React.js.</li> <li>Experience designing, developing, and integrating REST APIs or comparable service interfaces.</li> <li>Experience with Infrastructure as Code (IaC); practical AWS CDK experience is strongly preferred.</li> <li>Understanding of scalable application architecture, reusable components, integration patterns, performance, and maintainability.</li> <li>Experience with automated testing, code reviews, coding standards, debugging, performance optimization, and software quality practices.</li> <li>Ability to take technical ownership and move development forward in collaboration with architects, project leads, and cross-functional stakeholders.</li> <li>Strong analytical problem-solving skills and the ability to break complex problems into manageable technical solutions.</li> <li>Fluent English communication skills, both written and spoken.</li> </ul> <h3>Good-to-Have Skills</h3> <ul> <li>Experience in the automotive industry or an automotive-related digital/service environment.</li> <li>Hands-on experience with AWS CDK, if IaC experience has primarily been gained with other tools.</li> <li>Experience with AI-assisted software development, generative AI tools, or other modern innovation practices that improve engineering productivity.</li> <li>Experience contributing to architectural design, technology evaluation, and application technical roadmaps.</li> <li>Experience creating reusable developer-platform components, partner enablers, SDKs, or service frameworks.</li> <li>Experience facilitating technical workshops, onboarding engineers, mentoring, or sharing development standards and patterns.</li> <li>Ability to create and present technical concepts and innovative ideas to both technical and non-technical stakeholders.</li> </ul> <h3>Location &amp; Work Model</h3> Primary location: Lindholmen Science Park, Gothenburg, Sweden. Hybrid work model, combining office-based work with working from home a few days each week. Candidates who are not EU citizens must hold a valid work permit for Sweden. Share<p><strong>Desired Candidate Profile</strong></p><h3>Education</h3> Bachelor's degree or higher in Computer Science, Software Engineering, Information Technology, or another relevant field.<br><br><h3>Experience</h3> Recommended experience level: 6+ years of professional software development experience, with several years of hands-on full-stack development in complex production environments. Candidates should demonstrate senior-level technical ownership and strong practical experience with the core stack rather than only listed skills or certifications. The original requirement specifies several years of experience in complex software development without stating an exact number. The 6+ years threshold is therefore an appropriate recruiting benchmark for the level of technical ownership, hands-on delivery, code review, architectural participation, and guidance expected in this role.

<p>Position Overview:</p> <p> </p> <p>Reporting to the Operations Manager, and as an integral part of Questel s Language Solutions Team, the project coordinator is responsible for providing support by directly assisting an external customer. Duties focus on administrative support in the e-commerce domain for the external customer.</p> <p> <br> <br> </p> <p>Principal Duties &amp; Responsibilities:</p> <p> <br> <br> </p> <ul> <li>Manage and coordinate order processing activities, which encompass order approvals, tracking, inventory levels, and escalations.</li> <li>Ensure the timely delivery of products, materials, and services across multiple business functions, including Sales, Marketing, and Customer Support teams.</li> <li>Act as main point of contact between internal stakeholders and external vendors, ensuring effective communication for order inquiries</li> <li>Maintain data in operational systems and catalogs, ensuring records are accurate, up to date, and aligned with business requirements.</li> <li>Support the execution and maintenance of webstore promotions tied to specific business initiatives</li> <li>Gather feedback to address operational challenges, improve processes, and enhance service delivery.</li> <li>Manage vendor relationships and monitor production, fulfilment, and distribution activities to ensure quality, accuracy, and timely completion.</li> <li>Provide ongoing operational support across teams by responding to stakeholder inquiries, communicating status updates, and resolving customer and business escalations.</li> <li>Monitor inventory and material availability and coordinating with vendors on printing initiatives</li> <li>Coordinate with warehouse and support teams to address order delivery inquiries and escalations</li> <li>Execute monthly reports for order provision based on information requested from stakeholders</li> <li>Support and contribute to special projects, process improvement initiatives, and strategic business priorities, while performing additional responsibilities and operational duties as assigned by management.</li> </ul> <p> </p> <p>Qualifications &amp; Skills:</p> <p> <em>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</em> </p> <p> <br> <br> </p> <p>Education and Experience: Bachelor s degree or equivalent work experience. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:</p> <ul> <li>Proficient in all Microsoft Office applications</li> <li>Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness</li> <li>Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning</li> <li>Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others</li> <li>Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner</li> <li>Able to deal with frequent changes, delays, interruptions, and unexpected events</li> <li>Strong ability to multitask, prioritize, and work independently with minimal supervision</li> <li>Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions</li> <li>Previous internship or experience in a fast-paced office setting, preferably in e-commerce domain</li> <li>Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected</li> <li>Fluent in English</li> <li>Fluency in another language, other than English, is preferred but not required</li> </ul> <p> <br> </p> <p>Supervision Received:</p> <p>Supervision is provided by the Operations Manager</p> <p> <br> <br> </p> <p>Physical/Sensory/Mental Demands:</p> <p> </p> <p> <em>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.</em> </p> <p> <em> </em> </p> <ul> <li>Consistently operating a computer and other office productivity machinery</li> <li>Remembering names and details</li> <li>Maintains confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients</li> </ul> <p> </p> <p>Disclaimer</p> <p> <em>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</em> </p> <p> <br> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Proficient in all Microsoft Office applications</li> <li>Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness</li> <li>Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning</li> <li>Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others</li> <li>Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner</li> <li>Able to deal with frequent changes, delays, interruptions, and unexpected events</li> <li>Strong ability to multitask, prioritize, and work independently with minimal supervision</li> <li>Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions</li> <li>Previous internship or experience in a fast-paced office setting, preferably in e-commerce domain</li> <li>Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected</li> <li>Fluent in English</li> <li>Fluency in another language, other than English, is preferred but not required</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: <b>Are you FIS?</b></p><br><p><b><u>About the Role:</u></b></p><br><p>You will support and optimize mission-critical AddVantage environments that enable asset management and trust accounting operations. In this role, you will ensure system availability, performance, reliability, and security across customer environments while resolving complex technical challenges. You will partner with infrastructure, network, security, and support teams to deliver operational excellence and continuous improvement. Success is measured through platform stability, incident resolution, automation outcomes, and customer satisfaction.</p><br><br><p><b><u>About the team:</u></b></p><br><p>The AddVantage Technical Support team provides 24x7 operational and technical support for FIS AddVantage, a real-time, browser-based solution supporting asset management and trust accounting functions. AddVantage environments primarily run on Microsoft Windows platforms and leverage InterSystems Caché databases. These systems are hosted either within FIS data centers or at customer-managed locations.</p><br><p>The team is responsible for ensuring high availability, performance, security, and operational excellence across customer environments while providing expert support for business-critical applications and infrastructure.</p><br><p><b><u>What You Will Be Doing:</u></b></p><br><ul><li>Administer, maintain, and optimize enterprise application environments running on Microsoft Windows Server platforms.</li><li>Monitor system health, performance, and availability to ensure reliable service delivery.</li><li>Investigate and resolve complex application, infrastructure, and production incidents.</li><li>Design and implement automation solutions that improve operational efficiency and reduce manual effort.</li><li>Plan and execute operating system upgrades, migrations, and infrastructure enhancements.</li><li>Support and troubleshoot database-related issues impacting application performance and stability.</li><li>Develop and maintain scripts, automated workflows, and job scheduling processes.</li><li>Monitor and resolve issues involving batch processing, file transfers, and scheduled operations.</li><li>Collaborate with infrastructure, network, security, vendors, and customer teams to deliver effective technical solutions.</li><li>Contribute to incident, problem, and change management activities while driving continuous service improvements.</li><li>Provide technical guidance, knowledge sharing, and mentorship to team members.</li><li>Coordinate and support projects impacting customer environments, ensuring successful implementation and minimal operational disruption.</li></ul><p><b><u>Required Qualifications</u></b></p><br><ul><li>Experience administering and supporting Microsoft Windows Server environments.</li><li>Experience supporting enterprise applications in production or customer-facing environments.</li><li>Strong troubleshooting and root-cause analysis skills across application, system, and infrastructure layers.</li><li>Knowledge of networking fundamentals, network infrastructure, and diagnostic methodologies.</li><li>Experience with secure file transfer technologies, including SFTP, FTPS, and related protocols.</li><li>Strong communication and customer service skills with the ability to engage technical and non-technical stakeholders.</li><li>Experience working with cross-functional teams, including infrastructure, network engineering, security, and application support.</li><li>Experience managing technical initiatives from planning through implementation.</li><li>Experience administering and supporting Microsoft IIS environments.</li><li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.</li><li>You will participate in a rotating on-call support schedule, typically one week per month, including weekend coverage. During on-call periods, team members provide support for critical issues outside normal business hours to ensure the continued availability of customer environments.</li></ul><p><b><u>Preferred Qualifications</u></b></p><br><ul><li>Experience with InterSystems Caché or InterSystems IRIS databases.</li><li>Familiarity with Tidal Workload Automation or similar enterprise scheduling platforms.</li><li>Experience supporting IBM Sterling Connect: Direct in Windows environments.</li><li>Experience developing PowerShell scripts and infrastructure automation solutions.</li><li>Knowledge of enterprise monitoring, operational support, and workload scheduling practices.</li><li>Experience with observability and monitoring platforms such as Dynatrace, Zabbix, and Splunk.</li><li>Experience with software deployment and release automation tools such as Octopus Deploy.</li></ul><p><b><u>What We Offer you</u></b></p><br><p>At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:</p><br><ul><li>Opportunities to make an impact in fintech</li><li>Personal and professional learning</li><li>Inclusive, diverse work environment</li><li>Resources to give back to your community</li><li>Competitive salary and benefits</li></ul><br><p><b>#LI-RB1</b> <b>#LI-Hybrid</b>&nbsp;</p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<p>Support the implementation and reporting of the project. Under the coordination and technical guidance of the supervisor, contribute to the development of a Migration, Environment and Climate Change (MECC) portfolio for IOM Tunisia. Monitor project progress and pro-actively suggest tracking and reporting tools; Under the coordination and technical guidance of the supervisor, support the development of a national action plan on migration, environment, and climate change in the framework of the Kampala Declaration on Climate Change and Human Mobility. Support the collaboration with Government officials and key stakeholders to integrate human mobility into the formulation process of the National Adaptation Plan (NAP) to climate change by assisting with administrative processes Support capacity-building programs on migration, environment, and climate change (MECC) for relevant ministries, departments, and agencies Support the implementation of the Global Compact for Safe, Orderly, and Regular Migration (GCM) and relevant frameworks in the context of climate change and environmental degradation. Contribute to better migration management based on evidence and data and to the reduction of irregular migration risks and displacement in the context of disasters, climate change, and environmental degradation; Support the strengthening of comparable and reliable data and improve its use for policy, decision-making, and programming. Assist in the organization of administrative activities related to the project progress including contracts with service providers, procurement of required items, processing of payments, submission of reports and all related documentation, and follow-up on monitoring and reporting tools. Provide logistical support for the organization of field missions, meetings, workshops (travel, accommodation, catering, preparation of communication materials) Perform other related duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><h2>EDUCATION</h2><p>Bachelor s degree in a relevant field such as Environmental Studies, Migration Studies, Climate Change, International relations, Public Policy, Social Sciences, or related disciplines from an accredited institution with a minimum of 4 years of professional experience ; or High School diploma with a minimum six years of relevant professional experience.</p><h2>EXPERIENCE</h2><p>Familiarity with climate change and environmental degradation programming and/or analysis is required. Experience in liaising with donors and government authorities and/or other national/international institutions, such as research institutions and local and international NGOs is desired. Experience in climate change adaptation and mitigation measures is desired. Experience in capacity building of local organizations and/or grant management is an asset. Familiarity with climate mobility policy and programming is an asset. Prior work experience in an international organization and/or non-governmental organizations (NGO) is an advantage.</p><h2>SKILLS</h2><p>Strong organizational and planning skills. Ability to draft correspondence and communicate effectively. Ability to analyse and interpret climate mobility related concerns in the Tunisian context is desired. High level of computer literacy (MS Office Word, Excel and Outlook); experience in handling webbased management system. Ability to analyse and interpret source information and data. Capacity to work effectively and harmoniously within people at different levels within and outside organization. Candidate should be highly motivated with dynamic personality and the ability to work under pressure to meet deadlines. Attention to details and problem-solving skills. Excellent time management skills.</p><h2>SECTION 5 Languages</h2><p>REQUIRED External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish). For all applicants, fluency in Arabic, French and English is required (oral and written).</p><h2>SECTION 6 Competencies</h2><p>[1] The incumbent is expected to demonstrate the following values and competencies:</p><p>VALUES - All IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage: Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p>CORE COMPETENCIES - Behavioural indicators Level 1</p><ul><li>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p>[1] Competencies and respective levels should be drawn from the Competency Framework of the Organization.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Yassir:</strong><br> Yassir is the leading super app in the Maghreb region, set on changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia, with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.<br>We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. We're helping usher the continent into a digital economy era, not just by serving people, but by building a marketplace that brings people what they need while infusing social values.<br><br><p><b>About the Role</b></p><br><ul><li>Yassir's marketplace runs on decisions made millions of times a day: which driver gets which trip, what a ride should cost, when an order will arrive, which transaction looks fraudulent, who qualifies for credit. We are looking for a Product Manager who owns the machine learning systems behind those decisions and is accountable for their measurable impact on the business.<br>This is a product role for ML-heavy, data-intensive products. You will lead discovery from data rather than from opinion, frame business problems as problems a model can actually solve, define what success means both offline and in production, and prove impact through well-designed experiments. You will work closely with data scientists, ML engineers and data engineers, and with product and operations partners across ride-hailing, delivery and financial services.<br></li> </ul><strong>What This Role Is (and Isn't)</strong><br> <br>This role centres on predictive and decisioning ML: ranking, matching, forecasting, pricing, risk and personalisation. Experience building LLM or agentic features is welcome, but it is not a substitute for the fundamentals below. If your ML product experience is primarily integrating third-party models or APIs into user-facing features, this role is likely not the right fit.<br><br><p><b>Responsibilities</b></p><br><ul> <li><strong>Data-led discovery:</strong> Identify and size ML opportunities by going into the data yourself. Diagnose where the marketplace is losing value (supply-demand imbalance, cancellations, ETA error, fraud losses, default rates) and translate it into a prioritised, quantified problem backlog.</li> <li><strong>Problem framing:</strong> Turn business problems into well-posed ML problems: define the prediction target, the decision it informs, the unit of analysis, label availability and quality, and the cost of different error types. Know when a problem does not need ML and a rule or heuristic will do.</li> <li><strong>Metrics and success criteria:</strong> Define the chain from model metrics (e.g. precision/recall, calibration, MAE) to product and business metrics, and own guardrail metrics. Understand why offline gains often fail to translate online, and plan for it.</li> <li><strong>Experimentation and causal inference:</strong> Design and interpret controlled experiments, including in two-sided marketplace settings where interference makes standard A/B tests unreliable (switchback, geo or cluster-randomised designs). Reason about statistical power, novelty effects and heterogeneous impact across cities and segments. Distinguish correlation from causation, and know which quasi-experimental methods to use when randomisation isn't possible.</li> <li><strong>ML product lifecycle:</strong> Own models from framing through data requirements, baseline, iteration, launch, monitoring and retirement. Partner with engineering on rollout strategy, model monitoring, drift detection, retraining cadence and failure modes. Treat a model in production as a product that degrades if unattended.</li> <li><strong>Roadmap and trade-offs:</strong> Own the ML product roadmap across domains and countries. Make explicit trade-offs between accuracy, latency, cost, interpretability, fairness and regulatory requirements, especially in credit and financial services.</li> <li><strong>Stakeholder alignment and visibility:</strong> Make the impact of ML work legible to non-technical leadership. Communicate results, including null and negative results, with rigour and clarity. Align product, operations, risk and marketing partners on shared objectives.</li> <li><strong>Leadership and culture:</strong> Raise the bar on how the organisation makes decisions with data. Mentor peers, build a culture of feedback and trust, and invest in your own growth and that of those around you.<br></li> </ul><br><p><b>Requirements</b></p><br><ul> <li>4+ years of product management experience, including at least 2 years owning ML-driven products that run in production and influence core business decisions (e.g. pricing, matching, ranking, forecasting, fraud, credit risk, recommendations).</li> <li>Hands-on fluency with data: you can write SQL, explore data independently and challenge an analysis without waiting for someone else to run it.</li> <li>Demonstrated experience designing, running and interpreting controlled experiments, and a solid working understanding of causal inference.</li> <li>Strong understanding of core ML concepts: supervised learning, evaluation metrics and their trade-offs, overfitting and leakage, bias, calibration, and the relationship between offline and online performance.</li> <li>A track record of shipping ML products where you can clearly articulate the problem framing, the metrics chosen, the experiment design and the measured business impact, including what went wrong.</li> <li>Experience working with distributed or remote teams across multiple markets.</li> <li>Experience in marketplaces, mobility, on-demand delivery or fintech is a strong plus.</li> <li>BSc/MSc in Engineering, Computer Science, Statistics, Data Science or a related quantitative field.<br></li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Technology Consulting Intern</p><br><br><br><br>This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.<br><br><p><b>Who We Are:</b></p><br><br><p>Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.&nbsp;Our culture thrives on&nbsp;finding new and better ways to accelerate what’s next.&nbsp;We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.&nbsp;We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.&nbsp;Open up opportunities with HPE.</p><br><br><br><br><p><b>Job Description:</b></p><br><br><br><p>Join HPE's Technology Consulting team as an intern and turn classroom learning into real-world solutions for enterprise customers. Work with experienced professionals, explore emerging technologies and make an impact from day one.</p><br><br><p>HPE is a leader in essential enterprise technology, bringing together the power of AI, cloud and networking to help organizations achieve more. Within HPE, Professional Services Delivery - Global Competency Center architects, designs, builds, integrates, automates, migrates and optimizes solutions across Hybrid Cloud, Networking, Cybersecurity, and Data &amp; AI.</p><br><br><p><b>Internship Duration</b>: 6 Months (Jan/Feb to Jun/July 2027)</p><br><br><p><b>What you'll do</b></p><br><br><ul><li>Work alongside experienced consultants on real customer projects.</li><li>Design, build, test and implement innovative technology solutions.</li><li>Collaborate with global teams to solve complex business challenges.</li><li>Take end-to-end ownership of assigned deliverables and contribute to meaningful outcomes.</li><li>Apply technical knowledge to develop and optimize HPE solutions and strengthen customer value.</li><li>Follow established methodologies, standards, tools and processes to support timely project delivery.</li><li>Contribute to innovation initiatives, hackathons, project teams and knowledge-sharing communities.</li></ul><br><p><b>What you bring</b></p><br><br><p><b>Technical Foundation</b></p><br><br><ul><li>Cloud computing and data structures</li><li>Networking and Linux operating systems</li><li>RDBMS, NoSQL and Graph databases</li><li>Python, Shell and/or Ansible</li><li>Data architecture and data manipulation</li><li>AI/ML concepts, statistics, LLM and GenAI frameworks</li></ul><br><p><b>Consulting Mindset</b></p><br><br><ul><li>Curiosity and passion for emerging technology</li><li>Strong analytical and problem-solving skills</li><li>Clear written and verbal communication</li><li>Confidence collaborating with peers and customers</li><li>Ability to manage multiple priorities</li><li>Flexibility to work across global time zones</li></ul><br><p><b>Eligibility: </b>Final-year students pursuing an Engineering degree in Computer Science, IT, Networking, Telecommunications, Cybersecurity, Cloud or related fields, looking to complete their PFE / end-of-study internship in 2027.</p><br><br><br><p>If you are ready to learn fast, solve real challenges and shape what is next, we want to hear from you.</p><br><br><p>Apply now and start your HPE Journey!</p><br><br><br><br><p><b>Accessibility</b></p><br><br><p>HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.</p><br><br><p><span>Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.</span></p><br><br><br><br><p><b>What We Can Offer You:</b></p><br><br><p><b>Health &amp; Wellbeing</b></p><br><br><p>We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><br><br><br><p><b>Personal &amp; Professional Development</b></p><br><br><p>We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.</p><br><br><br><p><b>Unconditional Inclusion</b></p><br><br><p>We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><br><br><br><br><p><b>Let's Stay Connected:</b></p><br><br><p><span>Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. </span></p><br><br><br><br>#tunisia#interns<br><br><p><b>Job:</b></p><br><br>Administration<p><b>Job Level:</b></p><br><br>N/A<br><br><p><span>HPE is an Equal Employment Opportunity/ <span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Veterans/Disabled/LGBT</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> employer. We do not discriminate </span><span>on the basis of race, gender, or any other protected category,</span> <span>and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: </span>Equal Employment Opportunity<span>.</span></p><br><br><p><b><span>Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</span></b></p><br><br><br><p><span>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</span></p><br><br><br><p><b>Recruitment Fraud Alert</b></p><br><br><br><p>We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.</p><br><br><br><p>All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.</p><br><br><br> </div>

<p>Requisition ID 37168 Office Country Tunisia Office City Tunis Division Banking Countries of Operations Full-Time/Part-Time Full Time Contract Type Regular Contract Length Posting End Date 01/11/2026 Purpose of Job The Analyst is based in the EBRD s resident office in Tunis, Tunisia and is dedicated to working in the sustainable infrastructure sector in the EBRD s (SI MEA) team, which delivers the Bank's mandate in the energy and infrastructure sectors in Tunisia. In energy, the team is responsible for debt and equity investments predominantly in renewable power generation projects as well as energy storage, transmission, and distribution projects. The team plays a key role in advancing policy dialogue to promote green, competitive, and liberalised energy markets, with a particular focus on the development of regulatory frameworks to support increased penetration of renewable energy. In infrastructure, the team is responsible for debt and equity investments in the public and private sector in the transport and municipal infrastructure including water, public transport, and waste subsectors. The Analyst contributes to all phases of the project cycle, including project origination, structuring, execution, implementation and monitoring. The Analyst will take responsibility for the tasks assigned to them by the operation leader, the Regional Head for Energy, the Regional Head for Infrastructure or more senior members of the project team, or more senior bankers, which may include undertaking comprehensive due diligence, including financial, market, integrity and EBRD policy compliance, as well as effective post-signing implementation and monitoring. The Analyst carries out these tasks as part of a project team under the guidance of the operation leader or under the supervision/guidance of the Regional Heads or more senior bankers. The Analyst role may also include elements of business/pipeline development, client management and policy dialogue. In particular the Analyst will be actively involved in the following tasks:</p><ul><li>Supporting the implementation and monitoring of existing projects in Tunisia including the energy and infrastructure public sector portfolio;</li><li>Maintain the relationship with clients and key stakeholders in the sector in Tunisia, including the authorities, private operators, and other international organisations;</li><li>Coordinate technical cooperation assignments with the authorities; and</li><li>Contribute to coordinating due diligence visits, financial modelling and drafting or approval documents for new projects Accountabilities &amp; Responsibilities Under the guidance of the operation leader or a more senior banker:</li></ul><h4>Structuring and Execution</h4><p>Work as a project team member on transactions, contributing to all aspects of project structuring and execution, including comprehensive research and analysis of background materials, market information and financial performance data; analyse and evaluate potential risks related to the proposed project, including analysis of financial statements, preparing and updating financial models and financial projections;</p><p>Assist with the designing and processing of technical co-operation assistance, including preparation of terms of reference and internal approval documentation, to support the related investment project or the related policy dialogue initiative;</p><p>As may be requested, assist with communication with other internal units of the Bank, clients and other stakeholders, at the operational level, such as preparing draft correspondence, presentations, and following up on internal emails;</p><p>Ensure that all tasks assigned to the Analyst are completed within the specified time frames to a high quality and in line with the policies, procedures and objectives of the Bank</p><h4>Portfolio Monitoring, Value Creation and Reporting</h4><p>As requested by the operation leader or a Portfolio Manager, undertake assigned tasks relating to the implementation and monitoring of projects to which the Analyst is assigned as part of the project team, including compliance with project agreements and Bank procedures related to disbursement, monitoring of progress of the project and financial performance of the client, assessing evolving risk factors and monitoring and assessing covenant compliance;</p><p>As requested by the operation leader or more senior member of the project team, prepare timely and comprehensive draft monitoring reports and include recommendations for corrective actions where required and ensure these corrective actions and recommendations are brought to the attention of more senior team members;</p><p>As may be requested by, and under the supervision of, a TC operation leader, assist with the effective implementation and monitoring of TC assignments including communication with TC client, monitoring of TC fund usage, preparation and filing of relevant TC progress and completion reports to support the TC operation leader to meet donor reporting requirements and operational objectives The responsibilities of the Analyst are designed to allow the Analyst to progressively undertake more complex tasks and build the scope of responsibilities based on acquired experience and expertise.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications &amp; Skills / Experience &amp; Knowledge</h4><p>Qualifications and Skills:</p><ul><li>Bachelor s degree. Master s degree preferred or equivalent experience in the areas of expertise</li><li>Professional qualification such as ACA, CFA, ACCA, or CIMA desirable</li><li>Quantitative/numerical skills are critical with the ability to interpret financial information and to design and use financial models</li><li>Credit analysis skills, with the ability to interpret accounts, understanding local and international accounting principles and practice of credit analysis</li><li>Computer literacy, conversant with Microsoft Office and spread sheet packages including financial analysis and modelling modules</li><li>Good understanding of relevant systems and processes</li><li>Ability to work effectively as a team member and to deadlines and under time pressure</li><li>Good written and oral communication skills in English and French</li><li>Good command over Arabic is an advantage</li></ul><p>Experience &amp; Knowledge:</p><ul><li>Relevant financial industry experience from an investment or commercial bank, private equity firm, asset management firm, or auditing/financial consulting firm operating to international standards</li><li>Good understanding of infrastructure and in particular the energy sector including renewable energy and sector dynamics and trends in Tunisia</li><li>Recent experience working and current location in Tunisia is preferred</li><li>Experience in project finance and / or climate finance is an advantage</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Operatore di Supporto Tecnico (Italian Technical Support Representative)<br><p><b>Description -</b></p><br><br><p><span><b>Chi siamo?</b>&nbsp;</span></p><br><br><p><span>HP crea nuove opportunità affinché la tecnologia abbia un impatto significativo sulle persone, sulle aziende, sui governi e sulla società. HP è una delle principali aziende tecnologiche a livello globale classificata al 10° posto nella lista Fortune 500 del 2012, offre un portafoglio completo che comprende stampa, personal computing, software, servizi e infrastrutture IT, servendo oltre 1 miliardo di clienti in più di 170 Paesi distribuiti su sei continenti.&nbsp;</span></p><br><br><p><span>HP progetta, sviluppa e fornisce soluzioni tecnologiche che generano valore per il business, creano valore sociale e migliorano la vita dei propri clienti. In HP sappiamo che le nostre persone e i nostri valori sono gli elementi più importanti del nostro successo. Per questo vogliamo che tu aggiunga la tua voce e la tua creatività alla nostra missione. Scopri di più su HP.&nbsp;</span></p><br><br><br><p><span><b>Riepilogo del ruolo</b>&nbsp;</span></p><br><br><p><span>Questa posizione è responsabile della risoluzione di problemi tecnici di media e alta complessità, fornendo risposte complete riguardo a servizi e prodotti e offrendo assistenza proattiva ai clienti nell'ambito dei team Commercial.&nbsp;</span></p><br><br><p><span>Il ruolo collabora con diversi team per garantire il successo dei progetti, mantiene solide relazioni con i clienti, propone miglioramenti e coordina le attività del dipartimento, favorendo al contempo relazioni positive all'interno dell'organizzazione. La posizione richiede autonomia operativa e l'applicazione di procedure consolidate per affrontare le problematiche dei clienti con un livello moderato di giudizio professionale.&nbsp;</span></p><br><br><br><p><span><b>Responsabilità</b>&nbsp;</span></p><br><br><ul><li><span>Opera in autonomia, seguendo protocolli consolidati per affrontare le problematiche dei clienti, applicando un livello moderato di giudizio professionale a supporto dei processi definiti.&nbsp;</span></li></ul><ul><li><span>Risolve problematiche tecniche di media e alta complessità relative sia all'hardware sia al software, attraverso le interazioni con i clienti e i sistemi di notifica proattiva.&nbsp;</span></li></ul><ul><li><span>Fornisce risposte complete su servizi, prodotti, aspetti tecnici e relazioni con i clienti, inclusi funzionalità, specifiche e riparazioni di prodotti, componenti e opzioni sia attuali sia obsoleti, nel rispetto dei diritti contrattuali del cliente, quali garanzie, accordi enterprise e supporto mission-critical.&nbsp;</span></li></ul><ul><li><span>Supporta i clienti in modo proattivo per mitigare o prevenire l'insorgenza di problemi e partecipa a iniziative di miglioramento dei processi e della qualità.&nbsp;</span></li></ul><ul><li><span>Collabora efficacemente con clienti, sviluppatori, specialisti QA e manager per garantire il raggiungimento degli obiettivi di progetto.&nbsp;</span></li></ul><ul><li><span>Stabilisce e mantiene relazioni di fiducia all'interno degli account cliente con utenti tecnici di diversi livelli.&nbsp;</span></li></ul><ul><li><span>Applica una conoscenza approfondita per risolvere problematiche complesse e raccomandare miglioramenti attraverso approcci creativi ed efficaci.&nbsp;</span></li></ul><ul><li><span>Coordina le attività del dipartimento, supporta e forma il team e funge da punto di escalation per le problematiche dell'area di competenza.&nbsp;</span></li></ul><ul><li><span>Identifica opportunità di miglioramento, formula raccomandazioni e garantisce adeguati controlli aziendali tramite attività di revisione, analisi e verifica.&nbsp;</span></li></ul><ul><li><span>Coordina le attività funzionali del dipartimento, collabora con diverse funzioni aziendali, monitora l'esecuzione dei processi e promuove relazioni lavorative positive con colleghi e management.&nbsp;</span></li></ul><br><p><span><b>Formazione ed esperienza raccomandate</b>&nbsp;</span></p><br><br><ul><li><span>Diploma di scuola secondaria superiore (o equivalente GED) oppure esperienza lavorativa equivalente o competenze dimostrate.&nbsp;</span></li></ul><ul><li><span>Generalmente almeno 2 anni di esperienza professionale in ambiti correlati, preferibilmente nel supporto remoto, supporto telefonico, tecnologie e ambienti clienti o settori affini.&nbsp;</span></li></ul><br><p><span><b>Certificazioni preferenziali</b>&nbsp;</span></p><br><br><p><span>Nessuna certificazione specifica richiesta.&nbsp;</span></p><br><br><br><p><span><b>Conoscenze e competenze</b>&nbsp;</span></p><br><br><ul><li><span>Ottima conoscenza della lingua italiana&nbsp;</span></li></ul><ul><li><span>Buona conoscenza della lingua inglese&nbsp;</span></li></ul><ul><li><span>Metodologie Agile&nbsp;</span></li></ul><ul><li><span>Automazione&nbsp;</span></li></ul><ul><li><span>Hardware informatico&nbsp;</span></li></ul><ul><li><span>Informatica (Computer Science)&nbsp;</span></li></ul><ul><li><span>Conoscenza delle tecnologie di stampa&nbsp;</span></li></ul><ul><li><span>Supporto desktop&nbsp;</span></li></ul><ul><li><span>Help Desk Support&nbsp;</span></li></ul><ul><li><span>ITIL (Information Technology Infrastructure Library)&nbsp;</span></li></ul><ul><li><span>Gestione e monitoraggio degli incidenti (Issue Tracking)&nbsp;</span></li></ul><ul><li><span>Microsoft Office 365&nbsp;</span></li></ul><ul><li><span>Microsoft Windows 11&nbsp;</span></li></ul><ul><li><span>Sistemi operativi&nbsp;</span></li></ul><ul><li><span>Dispositivi periferici&nbsp;</span></li></ul><ul><li><span>Supporto tecnico&nbsp;</span></li></ul><br><p><span><b>Competenze trasversali</b>&nbsp;</span></p><br><br><ul><li><span>Comunicazione efficace&nbsp;</span></li></ul><ul><li><span>Orientamento ai risultati&nbsp;</span></li></ul><ul><li><span>Capacità di apprendimento e adattabilità (Learning Agility)&nbsp;</span></li></ul><ul><li><span>Competenze digitali&nbsp;</span></li></ul><ul><li><span>Orientamento al cliente&nbsp;</span></li></ul><br><p><span><b>Impatto e ambito di responsabilità</b>&nbsp;</span></p><br><br><ul><li><span>Contribuisce ai risultati del dipartimento e guida e/o fornisce competenze specialistiche ai team di progetto funzionali, potendo partecipare anche a iniziative interfunzionali.&nbsp;</span></li></ul><br><p><span><b>Complessità del ruolo</b>&nbsp;</span></p><br><br><ul><li><span>Lavora su incarichi di natura complessa che richiedono iniziativa personale e conoscenze tecniche/specialistiche per risolvere problemi e/o sviluppare soluzioni raccomandate.&nbsp;</span></li></ul><br><p><span><b>Clausola di esclusione della responsabilità</b>&nbsp;</span></p><br><br><p><span>Questa descrizione del lavoro illustra la natura generale e il livello delle attività svolte in questo ruolo. Non intende rappresentare un elenco esaustivo di tutte le mansioni, competenze, responsabilità o conoscenze richieste. Tali elementi possono essere soggetti a modifiche e ulteriori attività possono essere assegnate dal management in base alle esigenze organizzative.</span></p><br><br><p><i>Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise</i>.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Title:&nbsp;</strong>Goldstar Processing Support Agent FR (Day Shift) <br> <strong>Location</strong>: Tunis, Tunisia <br> <strong>Reporting to:&nbsp;</strong>Contact Centre Supervisor <br> <strong>Overview of Role:</strong><br> The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner.<br><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong> <br> <p><strong><u>Primary responsibilities</u></strong><br> &nbsp;</p><br> <ul> <li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li> <li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li> <li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li> <li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li> <li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.&nbsp;</li> <li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li> <li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.&nbsp;</li> <li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.&nbsp;</li> <li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)&nbsp;</li> <li>Proactively communicate with customers to manage expectations and ensure satisfaction. Any other tasks that may be required</li> </ul> <br> <strong><u>Growth &amp; Career Opportunities</u></strong><br> At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. <br> <p><strong><u>Perks of the Day (Hybrid) Shift</u></strong></p><br> <ul> <li>Collaborate in real time with cross-functional and international teams.</li> <li>Enjoy a structured schedule aligned with business hours.</li> </ul> <br> <p><strong><u>Requirements &amp; Qualifications</u></strong></p><br> <ul> <li><strong>Attention to detail</strong> – strong accuracy, reading, comprehension and listening skills are critical</li> <li><strong>Problem solving skills</strong> - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li> <li><strong>Languages</strong> - Proficient written and oral in French is essential.&nbsp;</li> <li><strong>Strong communicator</strong> – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential&nbsp;</li> <li><strong>Customer Service Focus</strong> – A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</li> <li><strong>A sense of urgency</strong> and the ability to work in a fast-paced and challenging work environment is essential</li> <li><strong>Excellent organization</strong> and <strong>time-management</strong> skills are also essential</li> <li><strong>Computer literate</strong>, with good keyboard skills; familiar with different on-line database packages and the <strong>Microsoft office Suite</strong> of products. Experience using the Matrix/GOPA entry app is an advantage.</li> </ul> <br> <p><strong><u>Our Hiring Process</u></strong></p><br> <ul> <li>Application Review</li> <li>Phone screening (if your profile matches the role requirements)</li> <li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li> <li>Final decision</li> </ul> <br> <p><strong><u>Our values</u></strong></p><br> <p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><br> <p><strong>Customers-First:&nbsp;</strong></p><br> <p>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</p><br> <p><strong>Continuous Improvement:&nbsp;</strong></p><br> <p>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</p><br> <p><strong>Goal-Oriented:&nbsp;</strong></p><br> <p>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</p><br> <p><strong>Integrity:&nbsp;</strong></p><br> <p>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</p><br> <p><strong>People-Centric:&nbsp;</strong></p><br> <p>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p><br> <br> <p><strong>Equal Opportunity Employer</strong></p><br> <p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</p><br> <br> <p><strong>About Goldstar</strong><br> Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</p><br> <p>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</p><br> <p>We’re committed to helping shape a better, brighter future—together</p><br> <br> <p>#LI-AA1 #LI-Onsite</p><br><br> </div>