وظائف أخصائي توظيف في تونس

<p> <br> </p> <p> </p> <p> <span>QA automation engineer</span> </p> <p> <em> Gauge and Selenium test automation suite</em> </p> <p> <br> <br> </p> <p> </p> <p> <br> </p> <p>Team: Quality Assurance<br> </p> <p>Contract: Permanent, Hybrid</p> <p>Experience: 1 to 3 years in testing, manual or automated</p> <p>Language: Fluent English required</p> <p> <br> </p> <p> <span>Context</span> </p> <p>You join the quality assurance team to maintain and extend an automated end to end test suite built on Gauge, for executable specifications, and Selenium WebDriver, for browser control. The suite runs in GitLab CI on every release, acting both as the regression safety net and as the living documentation of expected product behaviour.</p> <p> <span>Responsibilities</span> </p> <ul> <li>Write Gauge specifications from user stories and acceptance criteria, using reusable and parameterised steps that non technical readers can follow.</li> <li>Implement and maintain step implementations, Page Objects and Selenium locators as the interfaces evolve.</li> <li>Design and maintain test data and configuration files in YAML, and keep the GitLab CI pipelines green.</li> <li>Run campaigns on development, staging and pre production environments through Gauge environment profiles.</li> <li>Analyse execution reports, qualify each failure as an application defect, a test issue or environment instability, and raise clear reproducible bug tickets.</li> <li>Stabilise flaky tests through explicit waits, proper synchronisation and test data isolation.</li> <li>Take part in agile ceremonies, review test code and run exploratory testing on what is not yet automated.</li> </ul> <p> <span>Required skills</span> </p> <ul> <li> <br>Gauge: specifications, concepts, parameterised steps, tags and environment profiles. An equivalent BDD framework such as Cucumber, SpecFlow or Behave is accepted with a genuine appetite for Gauge.</li> <li> <br>Selenium WebDriver: element location strategies, explicit waits and the Page Object pattern.</li> <li> <br>Web fundamentals: HTML and the DOM, basic CSS, HTTP methods and status codes, browser developer tools.</li> <li> <br>Programming: working level in the language of the suite, such as Java, JavaScript, Python or C#, enough to write clean step implementations.</li> <li> <br>GitLab: branches, merge requests, simple conflict resolution, and GitLab CI pipelines described in YAML.</li> <li> <br>Testing experience, manual or automated, is required, together with a solid grasp of test design: happy path and sad path coverage, negative cases, boundary values, error handling and regression strategy. A suite that only proves the nominal scenario proves very little.</li> <li> <br>Defect managementwith Jira, Xray, TestRail or an equivalent, in an agile delivery context.</li> <li> <br>Fluent English, written and spoken. Mandatory and non negotiable.English is the day to day working language for specifications, tickets, documentation and meetings, and it is assessed during the recruitment process.</li> </ul> <p> <span>Nice to have</span> </p> <p>ISTQB Foundation certification, API testing with Postman or REST Assured, Docker and Selenium Grid, SQL for test data preparation, performance or accessibility testing.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>All NRC employees are expected to work in accordance with the organisation s values. To be dedicated , innovative , inclusive and accountabl e are attitudes and believes that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction. Background The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping displaced and conflict-affected people in over 40 countries. NRC s Information, Counselling and Legal Assistance (ICLA) Core Competency provides legal protection services, including information, counselling, and legal assistance, to enable people to claim their rights and access remedies. In Libya, ongoing conflict and institutional fragility have created serious barriers to accessing legal documentation, services, and rights for displaced and conflict-affected populations. Traditionally, ICLA delivers legal information through face-to-face group information sessions (GIS) and community outreach. Globally and since 2018, NRC has been implementing a digital transformation journey to complement these methods, with the development of Kobli a modular digital platform offering a legal information portal, user accounts, document storage, and case management tools. NRC in Libya launched an information portal, DaliLy, to provide timely, accurate, and accessible legal information to these populations, complementing in-person services, and is looking at a Digital Transformation Coordinator to support the management, update and development of the platform, as well as supporting reporting and learning processes. Roles and responsibilities The ICLA Digital Transformation Coordinator will contribute to transform the way NRC provides its legal aid services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the management, update and development of the existing digital platform with technical team members and legal consultants. They will support the design, piloting and roll out of digital solutions, in particular the DaliLy platform and other contents related to Libya portfolio placed in other NRC Kobli platforms. They will ensure that reporting on outputs and outcomes is efficient and that learning from the field teams, partners and users are documented and used to strengthen NRC s approach to digitalisation. Generic Responsibilities: Promote and share ideas for improvement and necessary changes in the activities, in relation to digitalisation initiatives Ensure capacity building of project staff and transfer key skills related to digitalisation Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision for digital transformation Collaborate with Global ICLA team in Head Office to ensure alignment with global digital guidelines for ICLA. Coordinate and manage digital ICLA initiatives Support learning and development of staff on digital initiatives Compliance and adherence to NRC policies, guidance and procedures Specific responsibilities: Oversee the ICLA Libya Digital transformation initiatives Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback Coordinate legal content management, development, update and publication for the digital platform Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable) Support the transition from current ICLA database to legal case management platform (as applicable) Coordinate training opportunities for ICLA staff and users of the digital tools Build adequate technical capacity for a sustainable use of digital modalities for legal services provision Oversee marketing approaches for DaliLy advertisement Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable Support NRC in monitoring and evaluating the use of digital modalities Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies. Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project. Provide regular progress reports to the line manager and related senior management at CO and global level Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide Any other tasks as delegated by the line managers Critical interfaces ICLA Specialist ICLA National and filed Team members, particularly ICLA project manager, technical legal officer and legal consultants ICLA Digital Global advisers ICT department colleagues MEL teams Communications department SIP advisers and focal points</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree in Information Technology, Marketing, Digital Communications, or related field. Proven experience in managing digital communication, marketing, or engagement projects in complex contexts Experience working with content management systems (CMS) and digital engagement tools Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns Familiarity with monitoring, evaluation, and learning processes Fluent in English and Arabic Knowledge of the Libyan context Strong understanding of humanitarian or legal aid programmes. Experience working in INGOs is an asset Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants. Previous experience in working in complex and volatile contexts Behavioural competencies Planning and delivering results Working with people Analysing Act with integrity Empower people Deliver results</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, chats, and emails; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent English skills (C1 for both spoken and written); At least 6-12 months of experience in a customer support role; Strong analytical thinking and research skills; Experience in travel industry; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in hospitality.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>-Safe and timely transportation services provided throughout the contract period. -Official vehicles maintained in good operational condition. -Vehicle logbooks, mileage and fuel consumption records completed accurately. -Timely reporting of maintenance needs and coordination of servicing. -Efficient logistical support provided to OHCHR activities, meetings and field missions. -Compliance with all applicable United Nations safety and security procedures.<br> Work Location<br>Tunis, Tunisia<br> Expected duration<br>1 October 2026 to 1 October 2027<br> Duties and Responsibilities<br>Under the direct supervision of the Representative in Tunisia or her designated supervisor, the Driver shall: - Provide safe and reliable transportation for OHCHR Representative, staff members, consultants and experts on mission. -Drive official vehicles for missions within Tunis and throughout Tunisia. -Meet official visitors at airports and facilitate transportation arrangements. -Ensure strict compliance with United Nations road safety and security procedures. -Maintain the assigned vehicles in clean and good operating condition. -Carry out routine vehicle inspections, including checking oil, coolant, brake fluid, tyres, battery and general mechanical condition. -Arrange for routine servicing and report any mechanical defects promptly. -Maintain accurate vehicle logbooks, fuel consumption records and maintenance records. -Deliver and collect official mail, documents and small equipment. -Provide logistical support for meetings, workshops, conferences and field missions. -Ensure that vehicle registration, insurance and inspection documents remain valid. -Maintain confidentiality regarding all official information acquired during the course of duty. -Perform any other related duties assigned by the Representative or designated supervisor.<br> Qualifications/special skills<br>Education -High School Diploma or equivalent. -Valid driver's licence. Experience -A minimum of two (2) years of professional driving experience. -Experience working with the United Nations, an international organization, diplomatic mission or NGO is desirable. -Excellent knowledge of the road network throughout Tunisia. -Experience in defensive driving and transporting senior officials is an asset. Technical Skills -Basic knowledge of Microsoft Office applications (Outlook and Word). -Ability to use GPS and navigation applications. -Good knowledge of vehicle maintenance procedures.<br> Languages<br>Fluency in Arabic and French, both oral and written, is required. Working knowledge of English is desirable.<br> Additional Information<br>-Comply with all United Nations regulations, rules and security procedures. - Maintain a valid driving licence throughout the duration of the contract. -Working hours may require flexibility depending on operational needs, including occasional travel outside Tunis. -Observe the highest standards of integrity, professionalism and confidentiality while performing the assignment.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Responsibilities</p><ul><li>Build a centralized data lake on GCP data services by integrating diverse data sources throughout the enterprise.</li><li>Develop, maintain, and optimize Spark-powered batch and streaming data processing pipelines.</li><li>Leverage GCP data services for complex data engineering tasks and ensure smooth integration with other platform components.</li><li>Design and implement data validation and quality checks to ensure accuracy, completeness and consistency across our data workflows.</li><li>Work closely with the AI / ML team to enable AI use cases and in particular address data needs for Machine Learning model development and monitoring.</li><li>Collaborate with cross-functional teams, including Data Analysts and other business users from Operations, Marketing and Commercial departments, to extract valuable insights and enable data-driven decision making.</li><li>Collaborate with the Product teams to design, implement, and maintain the data models for analytical use cases.</li><li>Engage in technology exploration and research, the development of PoC s, conducting deep investigations.</li><li>Design and manage ETL/ELT processes, ensuring data integrity, availability, and performance.</li><li>Troubleshoot data issues and conduct root cause analysis when reporting data is in question.</li><li>Work on Gen AI related initiatives aligned with the company goals.</li></ul><p>Required Technical Skills</p><ul><li>PySpark - Batch and Streaming</li><li>GCP - Dataproc, Dataflow, DataStream, Dataplex, Pub/Sub, BigQuery and Cloud Storage</li><li>NoSQL (preferably MongoDB)</li><li>Programming languages: Scala/Python</li><li>Great Expectation, or similar DQ framework</li><li>Familiarity with workflow management tools like: Airflow, Prefect or Luigi</li><li>Understanding of Data Governance, Data Warehousing and Data Modelling</li><li>Good SQL knowledge</li></ul><p>Business</p><ul><li>Able to communicate effectively, distill technical knowledge into digestible messages in a succinct / visual way</li><li>Proactively identify and contribute with team development initiatives, and supporting junior members</li></ul><p>Good to have skills</p><ul><li>Infrastructure-as-Code, preferably Terraform</li><li>Docker and Kubernetes</li><li>Looker</li><li>AI / ML engineering knowledge</li><li>Lineage, or relevant tools e.g. Atlan</li><li>DBT</li></ul><p><strong>Desired Candidate Profile</strong></p><p>At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen. Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together. We look forward to receiving your application! Best of luck, Your Yassir TA Team</p><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits and Perks: 5 days per week and 2 days off, with rotating shifts: 8 AM–4 PM and 12 PM–8 PM GMT+2; Opportunity to work fully remote; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 3IH</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><strong>LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</strong></p><br><p><strong>We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.</strong></p><br><p><strong>Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.</strong></p><br><br><br>Job Description<p>Plan and manage the production process(equipment &amp; personnel) during the shift within the area of responsibility<br></p><br><p>•&nbsp;Ensures On Time In Full execution of production orders to the correct Customer Specific Requirements and LEONI work instructions<br></p><br><p>•&nbsp;Achievement of shift targets with regular follow up during the shift (Quantity/quality / RFT/ Efficiency etc) and launch corrective actions for any deviations, using the required tools &amp; methods (Kosu/8D/ PDCA QRQC etc)<br></p><br><p>•&nbsp;Ensure follow up of shift handover protocol (e.g. Recording / checking data in shift handover meeting / book)<br></p><br><p>•&nbsp;Ensures all visulisation within scope of control is maintained and updated<br></p><br><p>•&nbsp;Ensures regular exchange of information between departments during the shift (e.g. quality issues/ assembly issues/ plan deviations/ scrap/ missing material etc)<br></p><br><p>•&nbsp;Supports 5S improvements work place organisation and ergonomic improvements with supporting functions<br></p><br><p>•&nbsp;Ensures the correct management and handeling of material within scope of control (FIFO/ handeling/ storage etc)<br></p><br><p>•&nbsp;Actively supports continuious improvement activities within the plant(e.g. KATA, KAIZEN etc)<br></p><br><p>•&nbsp;Ensures people management within the shift for the target performance<br></p><br><p>•&nbsp;Ensures with training team employee qualification and polyvalance (job rotation)<br></p><br><p>•&nbsp;Supports related processes with people managment (AIP interviews/ absence management / disciplinary topics / recruitment/ vacation/ overtime/ bonus etc)<br></p><br><p>•&nbsp;Maintains and updates all required daily shift reports<br></p><br><p>•&nbsp;Ensures new team memebers are well integrated into the team and have correct support and coaching<br></p><br><p>•&nbsp;Performs performance review and validation of new employee at the end of the training/ probation period.<br></p><br><p>•&nbsp;Particpates in required segment / shift meetings / stand up etc to ensure communication through the shift<br></p><br><p>•&nbsp;Supports in all improvement projects launched (e.g. OPEX projects/ line balancing/ quality improvement etc)<br></p><br><p>•&nbsp;Collaborates with all required departments for the implementation of changes (customer driven or LEONI driven)<br></p><br><p>•&nbsp;Escalates according to defined escalation path, when needed</p><br><br><br>Qualifications and Experience<ul><li><strong><em>Level of Education :</em></strong>&nbsp;University degree</li><li><strong>Experience:</strong>&nbsp;A minimum of 3 years’ experience, ideally with&nbsp;leadership background</li><li><strong><em>Language :</em></strong>&nbsp;French &amp; English&nbsp;</li><li><em><strong>IT:</strong></em>&nbsp;Microsoft Office</li><li><strong><em>Social competences:</em></strong>&nbsp;: Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>All NRC employees are expected to work in accordance with the organisation’s values. To be <strong>dedicated</strong>, <strong>innovative</strong>, <strong>inclusive</strong> and <strong>accountabl</strong>e are attitudes and believes that shall guide our actions and relationships.&nbsp;NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.&nbsp;</span></span></p><br><span><span>Background</span></span><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping displaced and conflict-affected people in over 40 countries. NRC’s Information, Counselling and Legal Assistance (ICLA) Core Competency provides legal protection services, including information, counselling, and legal assistance, to enable people to claim their rights and access remedies. In Libya, ongoing conflict and institutional fragility have created serious barriers to accessing legal documentation, services, and rights for displaced and conflict-affected populations.&nbsp;</span></span></p><br><p><span><span>Traditionally, ICLA delivers legal information through face-to-face group information sessions (GIS) and community outreach. Globally and since 2018, NRC has been implementing a digital transformation journey to complement these methods, with the development of Kobli — a modular digital platform offering a legal information portal, user accounts, document storage, and case management tools.&nbsp;</span></span></p><br><p><span><span>NRC in Libya launched an information portal, DaliLy, to provide timely, accurate, and accessible legal information to these populations, complementing in-person services, and is looking at a Digital Transformation Coordinator to support the management, update and development of the platform, as well as supporting reporting and learning processes. &nbsp;</span></span></p><br><span><span>Roles and responsibilities</span></span><br><p><span><span>The ICLA Digital Transformation Coordinator will contribute to transform the way NRC provides its legal aid services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the management, update and development of the existing digital platform with technical team members and legal consultants. They will support the design, piloting and roll out of digital solutions, in particular the DaliLy platform and other contents related to Libya portfolio placed in other NRC Kobli platforms. They will ensure that reporting on outputs and outcomes is efficient and that learning from the field teams, partners and users are documented and used to strengthen NRC ‘s approach to digitalisation.&nbsp;</span></span></p><br><span><span>Generic Responsibilities:</span></span><ul><li><p><span><span>Promote and share ideas for improvement and necessary changes in the activities, in relation to digitalisation initiatives</span></span></p><br></li><li><p><span><span>Ensure capacity building of project staff and transfer key skills related to digitalisation</span></span></p><br></li><li><p><span><span>Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision for digital transformation</span></span></p><br></li><li><p><span><span>Collaborate with Global ICLA team in Head Office to ensure alignment with global digital guidelines for ICLA.</span></span></p><br></li><li><p><span><span>Coordinate and manage digital ICLA initiatives</span></span></p><br></li><li><p><span><span>Support learning and development of staff on digital initiatives&nbsp;</span></span></p><br></li><li><p><span><span>Compliance and adherence to NRC policies, guidance and procedures&nbsp;</span></span></p><br></li></ul><br><span><span>Specific responsibilities:</span></span><br><ul><li><p><span><span>Oversee the ICLA Libya Digital transformation initiatives</span></span></p><br></li><li><p><span><span>Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out</span></span></p><br></li><li><p><span><span>Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback</span></span></p><br></li><li><p><span><span>Coordinate legal content management, development, update and publication for the digital platform</span></span></p><br></li><li><p><span><span>Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable)</span></span></p><br></li><li><p><span><span>Support the transition from current ICLA database to legal case management platform (as applicable)</span></span></p><br></li><li><p><span><span>Coordinate training opportunities for ICLA staff and users of the digital tools</span></span></p><br></li><li><p><span><span>Build adequate technical capacity for a sustainable use of digital modalities for legal services provision&nbsp;</span></span></p><br></li><li><p><span><span>Oversee marketing approaches for DaliLy advertisement&nbsp;</span></span></p><br></li><li><p><span><span>Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable</span></span></p><br></li><li><p><span><span>Support NRC in monitoring and evaluating the use of digital modalities&nbsp;</span></span></p><br></li><li><p><span><span>Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies.&nbsp;</span></span></p><br></li><li><p><span><span>Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist</span></span></p><br></li><li><p><span><span>Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection</span></span></p><br></li><li><p><span><span>Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project.</span></span></p><br></li><li><p><span><span>Provide regular progress reports to the line manager and related senior management at CO and global level</span></span></p><br></li><li><p><span><span>Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide</span></span></p><br></li><li><p><span><span>Any other tasks as delegated by the line managers&nbsp;</span></span></p><br></li></ul><span><span>Critical interfaces</span></span><br><ul><li><p><span><span>ICLA Specialist</span></span></p><br></li><li><p><span><span>ICLA National and filed Team members, particularly ICLA project manager, technical legal officer and legal consultants&nbsp;</span></span></p><br></li><li><p><span><span>ICLA Digital Global advisers</span></span></p><br></li><li><p><span><span>ICT department colleagues</span></span></p><br></li><li><p><span><span>MEL teams</span></span></p><br></li><li><p><span><span>Communications department</span></span></p><br></li><li><p><span><span>SIP advisers and focal points</span></span></p><br></li></ul><span><span>Generic professional competencies</span></span><br><ul><li><p><span><span>University degree in Information Technology, Marketing, Digital Communications, or related field.&nbsp;</span></span></p><br></li><li><p><span><span>Proven experience in managing digital communication, marketing, or engagement projects in complex contexts</span></span></p><br></li><li><p><span><span>Experience working with content management systems (CMS) and digital engagement tools</span></span></p><br></li><li><p><span><span>Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns</span></span></p><br></li><li><p><span><span>Familiarity with monitoring, evaluation, and learning processes</span></span></p><br></li><li><p><span><span>Fluent in English and Arabic</span></span></p><br></li></ul><span><span>Context related skills, knowledge and experience</span></span><br><ul><li><p><span><span>Knowledge of the Libyan context&nbsp;</span></span></p><br></li><li><p><span><span>Strong understanding of humanitarian or legal aid programmes.&nbsp;</span></span></p><br></li><li><p><span><span>Experience working in INGOs is an asset&nbsp;</span></span></p><br></li><li><p><span><span>Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset</span></span></p><br></li><li><p><span><span>Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants.</span></span></p><br></li><li><p><span><span>Previous experience in working in complex and volatile contexts</span></span></p><br></li></ul><span><span></span></span> </div>

<p>We are looking for a S-E-SE Finance Automation &amp; RPA (m/f/d) role for our Finance Shared Service Center. In this role, you will be the local contact for automation topics and help us scale digital Finance solutions in a structured and sustainable way. You will work closely with Finance Operations, Finance Process Owners, IT and the global Automation/RPA Team. Depending on experience and local scope, the role may be positioned at Specialist, Expert or Lead Expert level.</p><p>Identify and document automation, RPA, workflow and AI-assisted improvement opportunities in Finance SSC processes. Gather, structure and validate business requirements, including accounting logic, controls and data quality needs. Support existing automation solutions and coordinate incidents, changes, testing and business-side root cause analysis. Coordinate with IT and global automation experts; involve vendors or implementation partners only where required. Report automation pipeline, status, risks and benefits to local management and the global Automation/RPA Team.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in Finance SSC processes or comparable Finance Operations environments.</li><li>Good accounting know-how and strong understanding of Finance processes, postings, reconciliations, controls and reporting requirements.</li><li>Digital affinity and good understanding of automation technologies, workflow solutions, RPA and AI use cases in Finance.</li><li>Experience in working with automation solution providers is beneficial, but not required for the core role.</li><li>Structured, proactive working style with strong communication skills and fluent English.</li></ul>

<p>We are looking for a S-E-SE Finance Automation &amp; RPA (m/f/d) role for our Finance Shared Service Center. In this role, you will be the local contact for automation topics and help us scale digital Finance solutions in a structured and sustainable way. You will work closely with Finance Operations, Finance Process Owners, IT and the global Automation/RPA Team. Depending on experience and local scope, the role may be positioned at Specialist, Expert or Lead Expert level.</p><p>Identify and document automation, RPA, workflow and AI-assisted improvement opportunities in Finance SSC processes. Gather, structure and validate business requirements, including accounting logic, controls and data quality needs. Support existing automation solutions and coordinate incidents, changes, testing and business-side root cause analysis. Coordinate with IT and global automation experts; involve vendors or implementation partners only where required. Report automation pipeline, status, risks and benefits to local management and the global Automation/RPA Team.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience in Finance SSC processes or comparable Finance Operations environments.</li><li>Good accounting know-how and strong understanding of Finance processes, postings, reconciliations, controls and reporting requirements.</li><li>Digital affinity and good understanding of automation technologies, workflow solutions, RPA and AI use cases in Finance.</li><li>Experience in working with automation solution providers is beneficial, but not required for the core role.</li><li>Structured, proactive working style with strong communication skills and fluent English.</li></ul>

<p>We are looking for a S-E-SE Finance Automation &amp; RPA (m/f/d) role for our Finance Shared Service Center. In this role, you will be the local contact for automation topics and help us scale digital Finance solutions in a structured and sustainable way. You will work closely with Finance Operations, Finance Process Owners, IT and the global Automation/RPA Team. Depending on experience and local scope, the role may be positioned at Specialist, Expert or Lead Expert level.</p><p>Identify and document automation, RPA, workflow and AI-assisted improvement opportunities in Finance SSC processes. Gather, structure and validate business requirements, including accounting logic, controls and data quality needs. Support existing automation solutions and coordinate incidents, changes, testing and business-side root cause analysis. Coordinate with IT and global automation experts; involve vendors or implementation partners only where required. Report automation pipeline, status, risks and benefits to local management and the global Automation/RPA Team.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in Finance SSC processes or comparable Finance Operations environments. Good accounting know-how and strong understanding of Finance processes, postings, reconciliations, controls and reporting requirements. Digital affinity and good understanding of automation technologies, workflow solutions, RPA and AI use cases in Finance. Experience in working with automation solution providers is beneficial, but not required for the core role. Structured, proactive working style with strong communication skills and fluent English.</p>