Activity Supervisor Jobs
322 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Project Manager will be responsible for the overall management of the WOSOL project, financed by AICS, with a total duration of 18 months, implemented in Libya in the urban districts of Janzour (Tripoli) and Zaroq (Misurata). The project aims to contribute to strengthening local response capacities in public health and water, sanitation and hygiene (WASH) services in Tripoli and Misurata , in order to improve equitable and safe access to basic services for vulnerable populations.</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Management and coordination of project activities to ensure that project objectives are achieved within the prescribed timelines and within the parameters of the funding received. Overall responsibility for quality and project management;</li>
<li>Direct management and coordination of ICU project activities with partners and local stakeholders;</li>
<li>Management, supervision and monitoring of the work of local project staff;</li>
<li>Meetings with partners to share project details, assign tasks, timelines and responsibilities, and to establish a joint work plan and ensure follow-up;</li>
<li>Drafting of reports (interim and final);</li>
<li>Financial and administrative management in collaboration with dedicated technical staff: preparation of monthly petty cash reports, identification of the financial and economic commitments required for project implementation, collection of quotations in accordance with the terms of reference for procurement management, authorisation of project expenditures and planned equipment purchases;</li>
<li>Management and responsibility for in-country bank accounts related to the project;</li>
<li>Preparation of project management documents and their regular transmission to the NGO headquarters: quarterly narrative and financial project reports, quarterly planning of in-country fund transfers, monthly progress updates on in-country activities and related expenditures, preparation of interim and final reports in accordance with AICS procedures;</li>
<li>Coordination with relevant stakeholders (partners, beneficiaries, relevant Ministries, international sector organisations, etc.) and with sector working groups;</li>
<li>Continuous monitoring of activities against timelines and budget limits;</li>
<li>Development of communication and visibility materials in coordination with headquarters, dedicated ICU and AICS staff;</li>
<li>Availability to carry out other activities necessary for the successful implementation of the project and to foster synergies with ICU projects and programmes in the area and/or in the same project sectors.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum educational requirement: Master s degree. A degree in Social Sciences, Cooperation and International Relations, or another relevant field, obtained at least 5 years ago, will be considered a preferential qualification.</p>
<p>Languages: excellent knowledge of Italian and English (minimum B2 level); a basic knowledge of Arabic is appreciated.</p>
<p>Level of experience in the sector: at least 3 years of experience in emergency initiatives in humanitarian or transition contexts, preferably in the Middle East. In-depth knowledge of the Libyan context and dynamics related to internally displaced persons is desirable; experience in health projects is an asset.</p>
<p>Level of experience in development cooperation: at least 5 years of experience in the cooperation sector;</p>
<p>Ability to plan resources to achieve objectives within the required timeframes;</p>
<p>Demonstrated ability to directly implement field activities;</p>
<p>Excellent interpersonal skills and ability to manage multiple partners and stakeholders;</p>
<p>Driving licence for the frequent travel required in the field;</p>
<p>Previous experience with AICS is considered a preferential qualification.</p>
<p>Previous knowledge of the Libyan context and dynamics related to internally displaced persons;</p>
<p>Previous work experience in Libya;</p>
<p>Knowledge of French and/or Arabic language;</p>
<p>Knowledge of AICS Emergency project management and reporting procedures;</p>
<p>Previous experience in managing AICS Emergency projects.</p>
<p>Ability to analyse and manage operational and security risks in fragile and highly unstable contexts, including risk identification, mitigation measures, and continuous updating of context analysis;</p>
<p>Familiarity with the Conflict Sensitivity and Do No Harm approach, and ability to integrate these principles into project planning, implementation, and monitoring;</p>
<p>Ability to operate in complex environments with a high degree of uncertainty, adopting a pragmatic and solution-oriented approach, including in situations of limited access or remote management;</p>
<p>Strong interpersonal and negotiation skills in sensitive contexts, including interaction with local authorities, partners, and stakeholders in politically and socially complex environments;</p>
<p>Ability to coordinate and communicate effectively on security-related matters, in liaison with the Head of Mission and in compliance with internal security procedures;</p>
<p>Proven ability to directly implement field activities;</p>
<p>Good knowledge of M&E tools;</p>
<p>Ability to plan time and activities according to priorities, deadlines, and objectives;</p>
<p>Ability to work independently and in a team, with initiative, collaboration, and flexibility;</p>
<p>Driving licence.</p><p></p></section>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>
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<span>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives.<br> Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.<br> We are launching a Management Consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems.<br> To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.<br> Important: This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm.<br> If you do not have hands-on project experience at one of the firms listed below, please do not apply.<br> This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.<br> Eligible firms: McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&C), EY-Parthenon, Kearney, and Strategy& (PwC).<br> Who We’re Looking For Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in: Structuring ambiguous client problems into workable analytical plans Building financial models, market analyses, or synthesized findings from messy inputs Producing client-ready deliverables under time pressure Forming and defending recommendations under uncertainty No deep technical background is required — we will onboard you on the lightweight tools involved.<br> What You’ll Do Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.<br> Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.<br> Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.<br> This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.<br> Skills & Requirements 3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy& Strong structured problem-solving and hypothesis-driven thinking Ability to translate vague problems into clear analytical steps and deliverables High attention to logical consistency and output quality Independent, self-directed working style Clear written English (B2+) Compensation On this project, contributors can earn up to $60 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>
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<span>Founded in 2001 in France and now part of ITRS Group, ip-label is a leading provider of Digital Experience Monitoring through its AI‑powered Ekara platform, serving over 310 enterprise customers worldwide.<br> At ITRS, we make society’s critical technology work by delivering automated, holistic IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations globally.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> The Role Under the responsibility of the Customer Service Leader, the Customer Service Agent is responsible for triaging, handling, and resolving incidents reported by clients through our incident management tool.<br> You will conduct preliminary investigations and resolve incidents, update tickets, and collaborate with other departments to provide workarounds and fixes when necessary.<br> You will also participate in the development and deployment of new user scenarios and ensure the operational maintenance of the various services delivered to our clients through our products and services.<br> To achieve this, you will be trained on all our products and services as well as on customer relationship management.<br> You must be dynamic, curious, quickly autonomous, and eager to resolve both technical and non-technical customer issues related to our products and services.<br> This is an excellent opportunity for someone looking to develop expertise in customer relations, master our various products and services, and grow within the company over time.<br> As a Junior Customer Service Agent, you will be responsible for: Handling Level 1 incident tickets Performing preventive or corrective actions before client escalation Developing new client scenarios Conducting performance analyses of scenarios Gradually handling Level 2 incidents Participating in client meetings for ticket follow-up and standard incident management Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> Strong Web Knowledge Solid Network Knowledge Good understanding of Systems (Windows/Linux) Basic Programming Knowledge Strong Analytical Skills Technical Proactivity and problem-solving mindset Fluency in French and English (written and spoken) Soft skills: Excellent Time Management & Productivity Strong Communication Skills Effective Cooperation & Teamwork Solid Problem-Solving Skills Demonstrated Initiative (ability to anticipate and act proactively) Performance Indicators: Target on availability of individual and sector/branch client scenarios/monitors Target on individual and sector/branch client satisfaction Target on compliance with client ticket SLAs (individual and sector/branch level) Target on revenue of the sector or branch Target on the number and quality of client analyses delivered</span> </div>
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<span>Founded in 2001 in France and now part of ITRS Group, ip-label is a leading provider of Digital Experience Monitoring through its AI‑powered Ekara platform, serving over 310 enterprise customers worldwide.<br> At ITRS, we make society’s critical technology work by delivering automated, holistic IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations globally.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> The Role Under the responsibility of the Customer Service Leader, the Customer Service Agent is responsible for triaging, handling, and resolving incidents reported by clients through our incident management tool.<br> You will conduct preliminary investigations and resolve incidents, update tickets, and collaborate with other departments to provide workarounds and fixes when necessary.<br> You will also participate in the development and deployment of new user scenarios and ensure the operational maintenance of the various services delivered to our clients through our products and services.<br> To achieve this, you will be trained on all our products and services as well as on customer relationship management.<br> You must be dynamic, curious, quickly autonomous, and eager to resolve both technical and non-technical customer issues related to our products and services.<br> This is an excellent opportunity for someone looking to develop expertise in customer relations, master our various products and services, and grow within the company over time.<br> As a Senior Customer Service Agent, you will be responsible for: Handling Level 1 incident tickets Performing preventive or corrective actions before client escalation Developing new client scenarios Conducting performance analyses of scenarios Gradually handling Level 2 incidents Participating in client meetings for ticket follow-up and standard incident management Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> Strong Web Knowledge Solid Network Knowledge Good understanding of Systems (Windows/Linux) Basic Programming Knowledge Strong Analytical Skills Technical Proactivity and problem-solving mindset Fluency in French and English (written and spoken) Soft Skills : Excellent Time Management & Productivity (N2 level) Strong Communication Skills (N2 level) Effective Cooperation & Teamwork (N2 level) Solid Problem-Solving Skills (N2 level) Demonstrated Initiative (N3 level – ability to anticipate and act proactively)</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company Description LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025 , we have been part of the Luxshare Group , a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><p>Job Description - Manages and supervises the Production Engineering org unit according to defined objectives and KPIs - Designs and leads initiatives with regard to Production Engineering - Takes responsibility for standards, governance and processes in area of responsibility - Defines and steers budgets for the development of activities within area of responsibility - Manages and supervises multiple org units within Production Engineering - Proposes and implements measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Production Engineering on plant level - Directs the execution of activities for Plant Engineering (all product types), Production Engineering activities in projects and the implementation of the production concept - Ensures the implementation of defined standards relating to equipment, processes, software and systems within the Plant Engineering organization - Ensures the support and implementation of product, process optimizations and VAVE coordination</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications and Experience</h2><ul><li><strong>Education</strong> : University degree</li><li><strong>Experience</strong> : Min 7 years of experience in engineering or related position with a minimum of 3 years in Leadership position</li><li><strong>Languages</strong> : Fluent Frensh and English</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p><b>Why this role matters</b></p><p>As Procurement and Logistics Coordinator, you will play a key role in ensuring the successful delivery of renewable energy projects by coordinating procurement and logistics activities across project phases. You will support project teams through vendor onboarding, procurement processes, contract administration, logistics planning, importation activities, and supplier coordination to ensure projects are executed safely, efficiently, and on schedule.</p><p>What you'll be doing</p><p>In this role, you will:</p><ul><li>Coordinate procurement activities including vendor onboarding, RFPs, bid evaluations, and contract administration.</li><li>Support project execution by maintaining logistics schedules and delivery plans.</li><li>Manage customs and importation documentation for project deliveries in Tunisia.</li><li>Track supplier deliveries and align logistics activities with project requirements.</li><li>Review invoices against contracts, purchase orders, and delivery documentation.</li><li>Coordinate local procurement activities and prepare purchase orders.</li><li>Ensure project documentation, warranties, spare parts, and handover requirements are completed and transferred to Operations & Maintenance teams.</li><li>Contribute to continuous improvement of procurement and logistics processes and operating systems.</li></ul><p>Your work will support real decisions, real assets, and real operational outcomes.</p><p>What you'll gain</p><ul><li>Professional growth through ownership, exposure, and meaningful contribution from day one.</li><li>Hands-on experience in a role where the challenge is energising, fast-moving, meaningful, and built on learning through doing.</li><li>Exposure to large-scale renewable energy projects across the project lifecycle.</li><li>Opportunity to develop expertise in international procurement, logistics, and supply chain operations within the renewable energy sector.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience and qualifications</p><ul><li>Bachelor or Master's Degree in Supply Chain Management, Logistics, or a related field.</li><li>Minimum 3 years of experience in procurement, logistics, or supply chain coordination.</li><li>Experience working with procurement operating systems and ERP solutions such as SAP or D365.</li><li>Knowledge of logistics, customs, and importation processes in Tunisia.</li><li>Strong organizational, analytical, and stakeholder management skills.</li><li>Fluent in English, spoken and written.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Participate in the administrative management of employees (contracts, amendments, certificates, employee files, etc.). Ensure the updating and monitoring of HR databases. Contribute to the preparation and archiving of administrative documents. Participate in the monitoring of absences, leaves, and staff movements. Support for HR Activities Participate in the preparation of HR reports and dashboards. Contribute to the analysis of HR indicators. Assist in coordinating recruitment and onboarding activities for new employees. Participate in organizing HR events and employee engagement initiatives. HR Projects Contribute to various projects related to employee experience, HR communication, or talent development. Conduct research and benchmarks on HR best practices. Participate in the continuous improvement of HR processes.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Student in Master's degree in Human Resources, Management, Work Psychology, or equivalent field. Strong interest in Human Resources and talent management. Proficiency in office tools (Excel, PowerPoint, Word). Good written and oral communication skills in French; English is an asset. Rigor, organization, and confidentiality. Team spirit, curiosity, and proactivity.</p><p></p></section>
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Join our Team
<br><p><strong>About this opportunity</strong></p><br><br><br><p>At Ericsson, we are shaping the future of mobile connectivity through advanced 5G, cloud, and network technologies operating in more than 180 countries worldwide. <br>We are looking for a highly skilled RAN Integration Engineer to join our dynamic and multicultural team supporting customers across the EMEA region. This role is ideal for professionals passionate about mobile network technologies, automation, and delivering high-quality network integration projects across multi-technology environments.</p><br><br><p><br><strong>About the Team</strong><br>You will join a collaborative and technically advanced team responsible for the deployment, integration, commissioning, and modernization of multi-technology Radio Access Networks (RAN). The team supports customers both remotely and onsite across EMEA markets and plays a key role in introducing new technologies including 5G NSA and SA deployments. <br>Working closely with optimization, IP transport, and core network teams, you will contribute to delivering seamless network rollouts while leveraging automation and modern operational practices to ensure efficient and first-time-right delivery.</p><br><br><p><strong><br>What You Will Do</strong></p><br><br><p><br>• Lead end-to-end integration and commissioning activities for RAN technologies including 5G, LTE, WCDMA, and GSM <br>• Perform advanced troubleshooting and fault analysis across multi-vendor and multi-technology network environments <br>• Execute software upgrades, feature implementation, and network modernization activities <br>• Develop and utilize automation scripts using Python or similar scripting languages to improve operational efficiency <br>• Provide end-to-end technical support during deployment, expansion, and integration projects <br>• Collaborate with planning, optimization, transport, and core network teams to ensure successful network rollout <br>• Conduct testing, validation, and acceptance activities for newly integrated network elements <br>• Ensure compliance with network quality, operational, and performance standards <br>• Support continuous improvement initiatives and contribute to automation-driven delivery models <br>• Lead or mentor technical teams during complex integration and deployment activities </p><br><br><br><p><strong>What You Bring</strong></p><br><br><p><br><strong>Must-Have Skills & Experience</strong></p><br><br><p><br>• Proven experience in RAN integration and troubleshooting across 5G / 4G / 3G / 2G technologies <br>• Strong understanding of RAN architecture, deployment processes, and integration methodologies <br>• Experience with Ericsson RAN platforms, software upgrades, and commissioning activities <br>• Knowledge of IP networking and transport technologies <br>• Strong scripting and automation capabilities using Python, Java, or similar technologies <br>• Hands-on experience with multi-vendor telecom environments <br>• Excellent analytical, troubleshooting, and problem-solving skills <br>• Strong communication and stakeholder management capabilities <br>• Ability to work in multicultural and cross-functional environments <br>• Willingness to travel across EMEA when required </p><br><br><p><br><strong>Preferred Qualifications</strong></p><br><br><p><br>• Bachelor’s degree in Telecommunications, Computer Engineering, Information Technology, or related field <br>• Minimum 5 years of experience in RAN integration or telecom deployment environments <br>• Experience supporting large-scale 5G rollouts and modernization programs <br>• Understanding of network KPIs and optimization fundamentals <br>• Experience with automation tools and modern operational practices <br>• Knowledge of cloud-native telecom environments is considered an advantage </p><br><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br> <br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Tunisia (TN) || Tunis</p><br><br><p><strong>Req ID:</strong> 785105 </p><br><br><br><br> </div>
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<p>The project meet its objectives through an innovative cross-border partnership that builds on existing national and regional initiatives to advance children’s rights along the Central Mediterranean Route. By strengthening national child protection systems to better include migrant children and promoting child-sensitive migration management, the project will support children’s best interests throughout their journey. Interventions will focus on building government capacity to develop inclusive policies, improve child protection and case management systems, expand access to legal identity, and strengthen regional data systems, ensuring a continuous and coordinated protection response along the route.</p><br><p><br>The activities will follow a systems-based approach aligned with the strategic frameworks of IOM and UNICEF, contributing to the strengthening of protection systems and to the promotion of children’s rights and equality, including for those in migration contexts, in line with their respective strategies and collaboration frameworks.</p><br><p>More specifically, the activities will:</p><br><ul><li><p>support specialized protection interventions aimed at addressing human rights violations and restoring the rights of survivors and individuals at risk;</p><br></li><li><p>strengthen institutional knowledge and capacity through training and evidence generation, thereby improving the coherence and effectiveness of programming across COMPASS countries and beyond.</p><br></li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p><strong>POSITION SUMMARY</strong></p>
<p>Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.</p>
<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span> </span><p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p><br> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p><br> <p>What will your story be? Apply now! </p><br>
<p><strong>Learn more: jti.com</strong></p><br> <p><strong>Marketing Associate Tunisia</strong></p><br>
<p>We are looking for a Marketing Associate for a position located in the Tunisia office and reporting to the country Marketing Manager.</p><br>
<p>The Ideal candidate will be responsible for the implementation of Marketing initiatives in the respective market, both Portfolio initiative and Consumer & Trade Activation programs, focused on digital marketing initiatives.</p><br>
<p><strong>Responsibilities:</strong></p><br>
<p><strong>Brand Guidelines Management:</strong></p><br>
<ul>
<li>Create and manage all consumer promotional initiatives in compliance with local legislation and with JTI Marketing Global Guidelines.</li>
<li>Performance measurement and corrective actions for the branded initiatives.</li>
</ul>
<p><strong>Consumer and Trade Activation Programs: </strong></p><br>
<ul>
<li>Planning and development of consumer activities across all channels and touch points.</li>
<li>Create all branded activities influencing awareness and equity.</li>
<li>Development of channel programs, merchandising and POPM.</li>
<li>Branded trade promotional initiatives.</li>
</ul>
<p><strong>Project Management:</strong></p><br>
<ul>
<li>Coordinate the implementation of local Brand Portfolio projects (new product launches, LEPs, etc.).</li>
<li>Support the Strategic Insights team in the implementation of local projects.</li>
</ul>
<p><strong>Budget Management: </strong></p><br>
<ul>
<li>Budget Allocation & Monitoring to secure an effective and efficient budget allocation to the Trade Activities: Visibility & Activation & Developed materials ( i.e. POSM , 1-2-1, Trade Programs and Consumer Activations). </li>
<li>Follow-up on supplier’s deliverables.</li>
</ul>
<p><strong>Requirements:</strong></p><br>
<ul>
<li>University degree in Marketing or Business Administration</li>
<li>At least 3 years Marketing experience, preferably in the FMCG industry</li>
<li>Fluent in French, Arabic & English. </li>
<li>Excellent interpersonal and communication skills. A strong analytical mindset and strategic thinking. Excellent to very good skills in Excel & Powerpoint are a requisite. </li>
</ul>
<p>Are you ready to join us? Build your success story at JTI. Apply now!</p><br>
<p>Next Steps:</p><br> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.</p><br> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p><strong>Join Yazaki. Connect to the future. </strong></p><br> <p><strong>Country</strong>:Tunisia<br><strong>City</strong>: Bizerte <br><strong>Worksite / Location</strong>: YAP-T </p><br> <p><strong>Job Function</strong>: CEO_Human Resources <br><strong>Job Discipline</strong>: Expertise Hub TA <br><strong>Job Family</strong>: Growth & Performance</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Operational Talent Acquisition Specialist in our plant in [[location]]. </p><br><ul>
<li>Talent Acquisition Implementation <ul>
<li>Deploy centrally defined talent acquisition processes across the North/South regions</li>
<li>Coordinate end-to-end recruitment activities</li>
<li>Monitor recruitment performance and KPIs; identify and escalate barriers to successful hiring</li>
<li>Act as a point of contact for recruitment-related needs from local teams, agencies, and HR</li>
</ul>
</li>
<li>Employer Branding Execution <ul>
<li>Support execution of employer branding activities aligned with central strategy and adapted to regional/division-specific needs</li>
<li>Ensure consistent execution of recruitment marketing activities, events, and campaigns</li>
<li>Represent Yazaki in local labor market engagements, career fairs, or employer brand initiatives</li>
</ul>
</li>
<li>Recruitment & Process Optimization <ul>
<li>Recommend improvements to recruitment channels, systems, processes, or candidate experience</li>
<li>Select and manage external recruitment partners based on internal standards and project needs</li>
</ul>
</li>
</ul> <p><strong>QUALIFICATIONS</strong></p><br> <ul>
<li>Bachelor’s degree</li>
<li>Minimum 3 years of experience in Recruitment, Employer Branding, labor market trends experience are a plus</li>
<li>Business Fluent in English (written & oral)</li>
<li>Effective and confident communication</li>
<li>High service mind: Drive with passion and teamplay to serve our (internal) customers</li>
<li>Strong collaborator to create connections between all stakeholders in the region for effective execution</li>
<li>Willingness to travel to locations (<20%)</li>
</ul><p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job.</p><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><b><br> </b></div> <div><b> Job Description </b><p> </p> <p>Performs product audits for pre-production phases.</p> <p>- Performs product audits as planned e. g. components, semi-finished goods and finished goods during samples, like A-, B-, C- and D-, and pre-production phases<br> </p> <p>- Follows up corrective actions of product audits non-conformities within the project through QRQC activities in the plant, lead by Industrial Engineering<br> </p> <p>- Verifies the dimensional and functional conformity of the initial samples<br> </p> <p>- Approves PPAPISIR, initial sampling inspection report, german: EMPB, of the initial sample<br> </p> <p>- Registers the release on customer portal if applicable<br> </p> <p>- Ensures compliance with the integrated management systems, legal and regulatory requirements<br> </p> <p>- Checks that products, processes, equipment, tooling and documentation are updated for each technical change<br> </p> <p>- Approves product and production processes according to customer requirements and internal procedures<br> </p> <p>- Ensures that all statistical data SPC, MSA, CPK, CMK, etc. are available during samples, like A-, B-, C- and D-, and pre-production phases<br> </p> <p>- Maintains quality control according to customer requirements and internal procedure during samples, like A-, B-, C- and D-, and pre-production phases<br> </p> <p>- Maintains the technical documents of the customer e.g. drawing, drawing complement, technical change<br> </p> <p>- Ensures implementation of continuous improvement actions of the quality management processes, procedures, policies, activities and reports throughout the segment or area of responsibility<br> </p> <p>- Ensures compliance with customer specific requirement within segment or area of responsibility<br> </p> <p>- Is authorized to stop production and/or dispatch to mitigate risk of non-conforming processes and products</p> </div> <div><b> Qualifications and Experience </b><ul> <li>University degree.</li> <li>1 year as a production inspector.</li> </ul> </div> <div> Benefits <ul> <li>Drawings.</li> <li>SpecificationsPrototyping.</li> <li>Quality Tools and Techniques.</li> <li>Local Language C2.</li> <li><br></li></ul></div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><b><br> </b></div> <div><font dir="auto" ><font dir="auto" ><b>Job Description</b></font></font><p> </p> <p>- Performs product audits as planned e. g. components, semi-finished goods and finished goods during samples, like A-, B-, C- and D-, and pre-production phases<br> </p> <p>- Follows up corrective actions of product audits non-conformities within the project through QRQC activities in the plant, lead by Industrial Engineering<br> </p> <p>- Verifies the dimensional and functional conformity of the initial samples<br> </p> <p>- Approves PPAPISIR, initial sampling inspection report, german: EMPB, of the initial sample<br> </p> <p>- Registers the release on customer portal if applicable<br> </p> <p>- Ensures compliance with the integrated management systems, legal and regulatory requirements<br> </p> <p>- Checks that products, processes, equipment, tooling and documentation are updated for each technical change<br> </p> <p>- Approves product and production processes according to customer requirements and internal procedures<br> </p> <p>- Ensures that all statistical data SPC, MSA, CPK, CMK, etc. are available during samples, like A-, B-, C- and D-, and pre-production phases<br> </p> <p>- Maintains quality control according to customer requirements and internal procedure during samples, like A-, B-, C- and D-, and pre-production phases<br> </p> <p>- Maintains the technical documents of the customer e.g. drawing, drawing complement, technical change<br> </p> <p>- Ensures implementation of continuous improvement actions of the quality management processes, procedures, policies, activities and reports throughout the segment or area of responsibility<br> </p> <p>- Ensures compliance with customer specific requirement within segment or area of responsibility<br> </p> <p>- Is authorized to stop production and/or dispatch to mitigate risk of non-conforming processes and products</p> </div> <div> Qualifications et Exp rience <p> </p> <p>Education Level : University Degree in a relevant field<br> </p> <p> Language: English & French<br> </p> <p> Experience : Min 1 year Quality<br> </p> <p> Communication<br> </p> <p> Social & intercultural sensitivity<br> </p> <p> Change management<br> </p> <p> Target & result orientation<br> </p> <p> Motivation & resilience<br> </p> <p> Self-organization<br> </p> <p> Conflict management<br> </p> <p> Teamwork </p> </div> <div><br></div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.</p><p><strong>Primary Duties & Responsibilities</strong></p><ul><li>Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.</li><li>Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.</li><li>Daily customer calling using automated telephone-dialing system.</li><li>Document customer comments re: payment date / disputes etc.</li><li>Ensure requested paperwork / documentation is forwarded to customers.</li><li>Assist cash application team to ensure payments are processed onto correct customer account.</li><li>Report issues to line manager to resolve problem accounts.</li></ul><p><strong>Competency Profile</strong></p><ul><li><strong>KPI s:</strong> Analytical Percentage of accounts collected on time.</li><li><strong>Problem solving</strong> Number of activities logged.</li><li><strong>Results Focus</strong> Speed by which queries are resolved.</li><li><strong>Customer Focus</strong> Collect and enter quality dispute information.</li><li><strong>Communication skills</strong> Ability to work on own initiative.</li><li><strong>Flexibility</strong> Organized</li></ul><p><strong>Requirements & Qualifications</strong></p><ul><li>Proven experience as a Collection Specialist or similar role +1 year</li><li>Knowledge of billing procedures and collection techniques</li><li>Familiarity with laws related to debt collection.</li><li>Working knowledge of MS Office and databases</li><li>Comfortable working with targets</li><li>Patience and ability to manage stress.</li><li>Excellent communication skills (written and oral) in English</li><li>Skilled in negotiation</li><li>Problem-solving skills</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements & Qualifications</strong></p><ul><li>Proven experience as a Collection Specialist or similar role +1 year</li><li>Knowledge of billing procedures and collection techniques</li><li>Familiarity with laws related to debt collection.</li><li>Working knowledge of MS Office and databases</li><li>Comfortable working with targets</li><li>Patience and ability to manage stress.</li><li>Excellent communication skills (written and oral) in English</li><li>Skilled in negotiation</li><li>Problem-solving skills</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <p>Under general direction, tracks the maintenance schedule and maintains production and facility equipment and tools to ensure technical availability and avoid unplanned maintenance- Ensures functionality of the maintenance process for production equipment<br></p> <p>- Ensures technical availability of production equipment<br></p> <p>- Makes improvement suggestions for the maintenance process and production equipment/facility equipment<br></p> <p>- Monitors correctness and adherence to the maintenance plan of the equipment or tools and takes necessary actions<br></p> <p>- Supports LEONI Total Productive maintenance implementation (e.g. conducts preventive, predictive and unplanned maintenance for production equipment)<br></p> <p>- Supports the creation of the spare part list required for planned maintenance of production equipment/facility equipment and the optimization of stock of spare parts which must be available for maintenance<br></p> <p>- Evaluates repair reports and makes recommendation for necessary actions in order to reduce the unplanned maintenance activities<br></p> <p>- Monitors the performance of maintenance activities on the production equipment/facility equipment/tools and takes necessary actions<br></p> <p>- Ensures installation and movement of equipment and re-qualification of equipment and tools<br></p> <p>- Ensures maintenance for utilities, cooling, heating, electricity, water, compressed air, steam, lighting etc. internal or by external suppliers, according to requirements (standards)<br></p> <p>- Ensures maintenance of firefighting and fire prevention equipment<br></p> <p>- Ensures maintenance of security camera systems<br></p> <p>- Ensures the functionality of machine and system software and debugging from the respective area (in close relation with IT department if applicable)<br></p> <p>- Works closely with production in order to reduce production equipment/facility equipment/tools downtime and spare parts costs</p> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>-Minimum education level: BTS (Industrial Maintenance, Mechanical, or equivalent).</p><p>-Desired experience in an industrial environment (ideally in a production setting).</p><p>-Strong knowledge in mechanics, electrical engineering, pneumatics, and automation.</p><p>-Analytical mindset, thoroughness, and ability to prioritize</p><p>-Team player with initiative and a proactive attitude.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>- Ensures functionality of the maintenance process for production equipment</p><p>- Ensures technical availability of production equipment</p><p>- Makes improvement suggestions for the maintenance process and production equipment/facility equipment</p><p>- Monitors correctness and adherence to the maintenance plan of the equipment or tools and takes necessary actions</p><p>- Supports LEONI Total Productive maintenance implementation (e.g. conducts preventive, predictive and unplanned maintenance for production equipment)</p><p>- Supports the creation of the spare part list required for planned maintenance of production equipment/facility equipment and the optimization of stock of spare parts which must be available for maintenance</p><p>- Evaluates repair reports and makes recommendation for necessary actions in order to reduce the unplanned maintenance activities</p><p>- Monitors the performance of maintenance activities on the production equipment/facility equipment/tools and takes necessary actions</p><p>- Ensures installation and movement of equipment and re-qualification of equipment and tools</p><p>- Ensures maintenance for utilities, cooling, heating, electricity, water, compressed air, steam, lighting etc. internal or by external suppliers, according to requirements (standards)</p><p>- Ensures maintenance of firefighting and fire prevention equipment</p><p>- Ensures maintenance of security camera systems</p><p>- Ensures the functionality of machine and system software and debugging from the respective area (in close relation with IT department if applicable)</p><p>- Works closely with production in order to reduce production equipment/facility equipment/tools downtime and spare parts costs</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>-Minimum education level: BTS (Industrial Maintenance, Mechanical, or equivalent).</p><p>-Desired experience in an industrial environment (ideally in a production setting).</p><p>-Strong knowledge in mechanics, electrical engineering, pneumatics, and automation.</p><p>-Analytical mindset, thoroughness, and ability to prioritize.</p><p>-Team player with initiative and a proactive attitude.</p><p></p></section>
<h2 class="h5">Job description</h2>
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<span> What you´ll do </span><ul> <li>Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset</li> <li>Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)</li> <li>Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions</li> <li>Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits</li> <li>Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups</li> <li>Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction</li> <li>Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities</li> <li>Support the implementation of organizational changes, processes, projects, pilots and regional best practices</li> <li>Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operation efficiencies & CX</li> <li>Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance</li> <li>Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement</li> <li>Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction</li> </ul>
<br><br>
What makes you a good fit <ul> <li>Passionate about value creation and creative problem solving to resolve complex challenges.</li> <li>Demonstrate a growth mindset that incorporates end-to-end supply chain / cross functional perspective beyond What you'll do.</li> <li>Must be a self-starter who demonstrates curiosity and entrepreneurial spirit to make decisions on behalf of the business.</li> <li>Communicate effectively through written and verbal communication to influence others and demonstrate strong leadership skills. </li> <li>Proficiency in the Microsoft Office, particularly Excel.</li> <li>Experience in customer systems (i.e. Retail Link, NOVA, Scintilla), PowerBI, and SAP a plus.</li> <li>College/University degree in Business, Supply Chain Management, Logistics, or related discipline, OR 5+ years relevant experience.</li> </ul> Some benefits of joining Henkel <ul> <li>Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1 </li> <li>Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program </li> <li>Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement </li> <li>Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships </li> <li>Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement</li> </ul> <p>The salary range for this role is $75,000.00 and $95,000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.<br> <br> Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.<br> <br> At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.</p><br>
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