Assistant Manager Jobs in Tunisia

<p>Job Title: Goldstar Processing Support Agent - North America (Evening Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA(Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required.</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Evening Shift</p><ul><li>Gain international business exposure and cross-functional experience.</li><li>Develop valuable communication, problem-solving, and customer service skills in a global environment.</li><li>Enjoy your mornings free for personal commitments, errands, or appointments.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p>Equal Opportunity Employer</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</p><p>About Goldstar</p><p>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We re committed to helping shape a better, brighter future together #LI-SN1 #LI-Onsite</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Excellent English level in written and oral is essential.</li><li>Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<p>RINA is currently recruiting for a Africa I&amp;M Commercial Management Director to join its office in Tunisia wi thin the Mediterranean and Africa Engineering Commercial Management Division. Mission The Area Market Director is responsible for driving the order intake in a designated geographical area and market. This role involves developing and executing market strategies, identifying business opportunities, and overseeing the performance of Business Development Managers (BDMs) within the area. The Area Market Director works closely with both regional and market-level leadership to align business objectives and ensure the achievement of growth targets. The individual will also play a key role in coordinating the execution of business development strategies across the team and across functions to maximize market share and business success.</p><p>Key Accountabilities</p><p>Order Intake and Market Growth:</p><ul><li>Develop and implement strategies to achieve order intake goals for the designated area and market.</li><li>Conduct in-depth market analysis to identify emerging business opportunities, competitive threats, and customer needs.</li><li>Collaborate with Market Executive Commercial Director or Market Commercial Vice President to align local strategies with broader market objectives.</li><li>Drive market expansion by identifying key customers, leveraging regional strengths, and expanding business relationships.</li></ul><p>Business Development Leadership:</p><ul><li>Manage and lead a team of Business Development Managers, providing them with the tools, guidance, and support necessary to succeed.</li><li>Provide direction and oversight to the team in terms of lead generation, sales, and customer relationship management.</li><li>Ensure BDMs are effectively targeting the right markets, customers, and opportunities to meet company objectives.</li><li>Set clear targets and performance metrics for the team, and track progress toward goals.</li></ul><p>Collaboration with Regional and Market Leaders:</p><ul><li>Report hierarchically to the Regional Executive Commercial Director or Regional Commercial Vice President and functionally to the Market Executive Commercial Director or Market Commercial Vice President.</li><li>Work closely with regional leadership to align strategic objectives and operational priorities for the area.</li><li>Maintain strong working relationships with senior leadership to provide input on regional and market strategies and help shape the overall business direction.</li></ul><p>Stakeholder and Client Relationship Management:</p><ul><li>Cultivate and maintain strong relationships with key clients, stakeholders, and partners within the area.</li><li>Collaborate with customers to understand their business needs and translate these into business opportunities.</li><li>Act as the main point of contact for key clients within the area, ensuring high levels of customer satisfaction and fostering long-term relationships.</li></ul><p>Market Intelligence and Reporting:</p><ul><li>Continuously monitor and evaluate market trends, industry developments, and competitor activities within the assigned area.</li><li>Provide regular reports to senior leadership on market conditions, potential business opportunities, and sales performance.</li><li>Present actionable insights and recommendations to leadership based on market research and performance data.</li></ul><p>Team Development and Performance Management:</p><ul><li>Foster a culture of continuous improvement within the business development team, encouraging professional development, training, and knowledge-sharing.</li><li>Conduct regular performance reviews with Business Development Managers, identifying areas for improvement and offering mentorship.</li><li>Develop and implement strategies to improve team effectiveness, performance, and engagement.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree in Business Administration Finance Management or Engineering General MBA/Post Graduate Degree</li><li>10+ years in a commercial or business development role, with experience in a senior leadership position.</li><li>Proven experience in managing and leading business development teams.</li><li>Strong background in market research, customer relationship management, and business growth strategy.</li><li>Experience with complex B2B sales cycles and high-value contracts.</li><li>Exposure to managing teams across regions or markets.</li><li>Solid track record in achieving business objectives and exceeding performance targets.</li><li>Strong understanding of market dynamics, customer needs, and competitor activity.</li><li>Proven leadership capabilities in managing and motivating a team, setting clear expectations, and driving results.</li><li>Ability to think strategically and align business objectives with market opportunities.</li><li>Excellent communication and interpersonal skills, with the ability to engage senior leadership, clients, and team members.</li><li>Strong analytical skills to interpret market data, performance metrics, and financial information to make informed decisions.</li><li>Ability to build long-term relationships with key clients and stakeholders, understanding their needs and delivering solutions.</li><li>Focused on achieving business targets, with a strong ability to execute against a strategic plan.</li></ul><p>Competencies</p><ul><li>DOMAIN &amp; BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.</li><li>WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.</li><li>FORESIGHT &amp; INSIGHT - Context awareness adopting a systemic perspective and informed decision making.</li><li>PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.</li><li>INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.</li></ul>

<br>RINA is currently recruiting for a Northern Africa Renewables Engineering Project Manager to join its office in Tunis within the Power Project Management Division.<br>Mission<br>The Project Manager is responsible and accountable for executing and leading projects, ensuring completion of deliverables within the defined deadlines, scope, and budget. The Project Manager stands at the center of a complex set of relationships among the client, RINA, engineers, contractors, and subcontractors who deliver the elements of the project. The skill of balancing the demands and expectations of these groups lies at the heart of a successful project. The Project Manager is accountable for obtaining and managing adequate resources to meet all project objectives in the most efficient and effective manner.<br>Key Accountabilities<br>1. Project Management:<br>- Develop project plans outlining the scope, objectives, timelines, and deliverables.<br>- Define project tasks and resource requirements.<br>- Create and maintain project schedules.<br>2. Client Interaction:<br>- Act as the primary point of contact between the consulting engineering firm and the client.<br>- Understand client requirements and expectations.<br>- Provide regular updates and progress reports to clients.<br>3. Team Management:<br>- Assemble and lead a project team.<br>- Assign tasks to team members based on their skills and expertise.<br>- Motivate and manage team members to achieve project goals.<br>4. Budget Management:<br>- Develop project budgets and ensure that projects are delivered within budget constraints.<br>- Monitor project expenses and financial performance.<br>5. Risk Management:<br>- Identify potential risks and develop mitigation strategies.<br>- Proactively address issues that may impact project delivery.<br>6. Quality Assurance:<br>- Ensure that the project meets quality standards and client expectations.<br>- Implement and enforce quality control processes.<br>7. Contract Management:<br>- Understand and manage contract terms and conditions.<br>- Ensure that the project complies with contractual obligations.<br>8. Communication:<br>- Facilitate communication between team members, clients, and other stakeholders.<br>- Conduct regular project meetings to discuss progress, issues, and solutions.<br>9. Documentation:<br>- Maintain accurate and up-to-date project documentation.<br>Education<br>Bachelor s Degree in Engineering General<br>Qualifications<br>• 5+ years of experience in an engineering or technical role on renewable projects<br>• Experience in power plant performance definition<br>• Familiarity with EPC contracts, client management, and vendor relations.<br>• Experience in complex tender drafting and preparation (issued by IFI such as World Bank, AFD, BERD etc )<br>• Understanding of industry standards, safety regulations, and quality control processes relevant to the sector.<br>• Knowledge of project management principles, including scheduling, budgeting, and resource planning.<br>• Demonstrated ability to handle multiple tasks simultaneously and to work under tight deadlines.<br>• Professional project management certifications are desirable (e.g., PMP, PRINCE2 Practitioner, or similar).<br>Competencies<br>• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.<br>• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.<br>• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.<br>• DOMAIN &amp; BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.<br>• FORESIGHT &amp; INSIGHT - Context awareness adopting a systemic perspective and informed decision making.<br>RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure &amp; mobility, industry, research &amp; development sectors. Our business model covers the full process of project development, from concept to completion.<br>At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.<br>#LI-SN1<br>

<p> <strong>Senior Director, Government &amp; Multilateral Affairs </strong> </p> <p> <strong>Position Summary</strong> </p> <p>The Senior Director, Government and Multilateral Affairs, will lead Teach For All's global strategy to strengthen government and multilateral engagement in support of more conducive policy frameworks in which our partners operate to be able to diversify and strengthen the teaching workforce and, ultimately, accelerate their mission and impact. </p> <p>Working across regions, the role will build a global coalition of diverse stakeholders to advance policy frameworks that strengthen the teacher workforce and its sustainability. Through strategic partnerships, thought leadership, and cross-sector convening, the Senior Director will lead Teach For All s contribution and convening power as a trusted actor in global and regional conversations on the future of the teaching profession.</p> <p>At the same time, the role will translate these global partnerships and policy opportunities into practical value for Teach For All network partners. Working closely with regional teams, the Senior Director will advise and support partners to engage governments, access public and multilateral funding, strengthen enabling policy environments, and expand opportunities to place fellows and influence education systems in their local contexts.</p> <p>This position is part of the Government and Global Partnerships team, a global team working to strengthen government, multilateral, and global partnerships in alignment with Teach For All's mission and will collaborate closely with regional support teams and global learning teams to ensure coordinated, high-impact support for network partners.</p> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>Global Teacher Workforce Strategy &amp; Coalition Building</strong> </p> <p>Lead Teach For All's global strategy on teacher workforce development by building a coalition of governments, multilateral organizations, philanthropy, researchers, and civil society to advance policy frameworks and collective action that strengthen the teaching profession.</p> <p> <strong>Strategic Advisory to Network Partners</strong> </p> <p>Support network partners in translating global policy momentum into national impact by developing government engagement strategies, unlocking public and multilateral funding, strengthening enabling policy environments, and expanding opportunities for fellow placement and long-term organizational sustainability.</p> <p> <strong>Network Learning &amp; Thought Leadership</strong> </p> <p>Generate and disseminate learning, practical tools, and evidence that strengthen partners' public sector engagement while positioning Teach For All as a global thought leader on teacher workforce development and systems change.</p> <p> <strong>Qualifications</strong> </p> <ul> <li>At least 12 years of experience with or in government relations, development, public administration, or a related field.</li> <li>Proven success working with or in public institutions, multilateral organizations, or other donors</li> <li>Required experience supporting or leading with grassroots and locally led organizations in developing public sector engagement strategies in ASEAN </li> <li>Exceptional relationship-building, facilitation and coaching across cultures</li> <li> Strong understanding of policymaking, development financing, and government systems, especially in the education sector and in developing countries</li> <li>Strategic thinker with the ability to navigate complex political and operational environments</li> <li>Comfort working in a global, networked, and fast-paced environment</li> <li>English fluency required; additional language(s) strongly preferred</li> </ul> <p> <strong>What Teach For All Offers:</strong> </p> <ul> <li> Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization s progress </li> <li>Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond </li> <li>Comprehensive benefits package designed for your well-being and work-life needs </li> <li>Generous time off and flexible work arrangements</li> </ul> <ul> <li>And much more! </li> </ul> <p><br></p> <p> </p>

<p>Assist the Director of Finance in managing all financial aspects of the hotel's operations, ensuring full compliance with local regulations and corporate policies and procedures, supervise the day-to-day activities of the Accounting Office, maintaining accurate financial records, supporting financial controls and reporting processes, and helping ensure the efficient and effective operation of the hotel's finance function.</p><p>Lead, mentor, and supervise the Finance team by providing coaching, training, performance management, and development opportunities to foster a high-performing and engaged workforce. Conduct regular department meetings, support career growth initiatives, and maintain high team morale and retention. Oversee the daily operations of the Finance department, ensuring the accurate and efficient execution of accounting processes and financial activities. Foster strong collaborative relationships with internal departments, while providing regular updates to the Director of Finance on financial performance, operational results, key initiatives, and any issues requiring attention. Ensure adherence to company policies, work rules, and standards of conduct, while planning and managing finance-related projects and initiatives. Support recruitment efforts, evaluate employee performance, and take appropriate personnel actions to build and maintain a strong Finance team. Manage and oversee the month-end closing process, including the preparation of financial statements, journal entries, accruals, and balance sheet reconciliations. Ensure compliance with USALI, Generally Accepted Accounting Principles (GAAP), and corporate financial reporting standards. Support the Director of Finance in budgeting, forecasting, cash flow management, tax reporting, and financial compliance. Maintain strong internal controls, ensure adherence to corporate policies and accounting procedures, and safeguard the integrity of financial transactions and records. Coordinate internal and external audits, oversee statutory and regulatory reporting, and ensure compliance with management agreements, fee calculations, banking procedures, and payment authorization requirements. Monitor financial risks and maintain accurate and compliant financial operations. Drive continuous improvement initiatives to enhance financial processes, operational efficiency, and reporting accuracy. Support inventory controls, cash management, and cross-functional financial activities while ensuring the effective day-to-day operation of the Accounting function. Monitor and control hotel expenses to support profitability and operational efficiency, while assisting the Director of Finance with budgeting and forecasting activities. Oversee house funds, cash floats, and fixed asset accounting, ensuring accurate recording of depreciation, asset disposals, and related gains or losses, while maintaining compliance with financial policies and safeguarding the hotel's assets.</p><p><strong>Desired Candidate Profile</strong></p><p>University degree major in accounting or finance preferred; exception must be approved by Senior Vice President, Operations Finance</p><p>From three to five years of experience in the related position with Four Seasons or other organization.</p><p>Demonstrated ability to lead, coach, motivate, and develop high-performing teams while fostering a culture of continuous learning, professional growth, and accountability. Good knowledge of accounting principles, financial controls, budgeting, forecasting, internal policies and procedures, with advanced proficiency in Excel and financial systems. Analytical mindset with the ability to interpret financial data, identify opportunities for improvement, support business decisions, and drive operational performance. Excellent written and verbal communication skills, with the ability to build strong relationships, influence stakeholders, deliver presentations, and collaborate effectively across all levels of the organization. High level of integrity and transparency, serving as a role model by demonstrating ethical decision-making, sound judgment, and professional conduct at all times. Strong organizational skills with a proactive approach to problem-solving, process improvement, risk management, and maintaining a safe, efficient, and well-controlled work environment.</p>

<div><span style="font-size: 11px;"><b>TEAM PURPOSE:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership of the North Africa Human Resources Manager (HRM), the People &amp; Culture team (P&amp;CT) aims for a culture that puts Oxfam values at the center of our organization and that embraces diversity and inclusion at all levels and all relationships in North Africa. The team is charged with supporting the NA leadership and staff members -across countries- to embed integrity, well-being and safeguarding, to mentor and monitor their effective implementation. In line with Oxfam policies, compliance and guidance, and those of national laws and regulations, and where relevant, the donors’ requirements, the HR team provides professional, business-focused organizational development and human resource management services, delivering a proactive and solution-based approaches for resolving issues and ensuring that staff are effectively capacitated, resourced, well managed and supported to deliver on the NA organizational strategy.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The P&amp;CT responsibilities include the further development of the HR internal system and guidelines documents, plans and ways of working, and reports. In addition to mentoring and monitoring the quality application and implementation of our HR -internal and external- obligations by all staff and teams. The HR team is expected to set an example for supporting, advancing and maintaining efficient, healthy and safe working environment, as well as effective and compliant overall operation, filing and archives. The P&amp;CT works closely with all staff, across teams and countries, in close collaboration with the Finance &amp; Operation team, and coordination with all others, to ensure sufficient alignment of effort and aspired outcomes. In addition, the P&amp;C team works closely and coordinates regularly with the relevant colleagues and teams within Oxfam International and the Executive Affiliates, to ensure alignments with Oxfam policies, and seek consistency in all P&amp;C areas of work. And they maintain good connections and relations with relevant national external parties, in each country, seeking to stay abreast of context, laws and regulations, to ensure sufficient and safe compliance and risk-free operation. Finally, the P&amp;C team also contributes to advancing the NA strategies, resources and working approaches.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">JOB PURPOSE:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership and direct management of the NA HR Manager, the NA Human Resources Officer (HRO) is responsible for supporting the execution of all the NA HR obligations, responding to staff needs, and directly contributing to the advancement of the NA team’s capacities, performance, and wellbeing, and to the improvement of healthy and safe working environment across.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer upholds HR operational excellence, accountability, and integrity, ensuring that Oxfam’s data, possessions and documentation are handled responsibly, and efficiently. The HR Officer is also responsible for contributing to advancing the HR operational systems and tools and supporting their efficient and effective implementation by the team.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Key Responsibilities and Accountabilities</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer is a member of the P&amp;C team, and the larger North Africa team. The HRO is expected to actively participate in the P&amp;C relevant team meetings, as well as in the NA ALL Staff meetings, and other NA planning workshops, as needed.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLE REPORTS TO</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Directly: NA Human Resources Manager (HRM)</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLES REPORTING TO THIS POST</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">BUDGET RESPONSIBILITY</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">GEOGRAPHICAL SCOPE</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">North Africa</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">IMPACT</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal and External</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">KEY STAKEHOLDERS</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal stakeholders: NA Director and SMT, NA team, SWANA Regional Platform, Partner Affiliate/s, Executing Affiliate/s related staff.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">External stakeholders: none</span></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar Processing Support Agent – UK Market (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact Centre Supervisor</span> <br> <span><strong>Overview of Role:</strong></span><br><span>The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <ul> <li><span>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</span></li> <li><span>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</span></li> <li><span>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</span></li> <li><span>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</span></li> <li><span>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.&nbsp;</span></li> <li><span>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</span></li> <li><span>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.&nbsp;</span></li> <li><span>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.&nbsp;</span></li> <li><span>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)&nbsp;</span></li> <li><span>Proactively communicate with customers to manage expectations and ensure satisfaction. Any other tasks that may be required</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Perks of the Day Shift</u></strong></span></p><br> <ul> <li><span>Collaborate in real time with cross-functional and international teams.</span></li> <li><span>Enjoy a structured schedule aligned with business hours.</span></li> </ul> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span><strong>Attention to detail</strong> – strong accuracy, reading, comprehension and listening skills are critical</span></li> <li><span><strong>Problem solving skills</strong> - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</span></li> <li><span><strong>Languages</strong> - Proficient written and oral (in English) is essential.&nbsp;</span></li> <li><span>Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential&nbsp;</span></li> <li><span><strong>Customer Service Focus</strong> - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</span></li> <li><span>A <strong>sense of urgency</strong> and the ability to work in a fast-paced and challenging work environment is essential</span></li> <li><span><strong>Excellent organization</strong> and <strong>time-management</strong> skills are also essential</span></li> <li><span>Computer literate, with good keyboard skills; familiar with different on-line database packages and the <strong>Microsoft office Suite</strong> of products. Experience using the Matrix/GOPA entry app is an advantage.</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Employee Testimonial</u></strong></span></p><br> <p><span>“Working as a Marketing Coordinator at Pens.com has given me great exposure to international campaigns and cross-functional collaboration. It’s a dynamic role where I’ve been able to develop both my analytical and creative skills while growing within a supportive team.”</span><br><span>— Sirine K.</span></p><br> <br> <span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<p><b>JOB SUMMARY</b></p><p><br></p><p>&nbsp;Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p><p>Supporting Management of Spa Operations and Budgets Assumes the responsibilities of the Spa Director in his/her absence. Ensures all employees have the proper supplies, equipment and uniforms. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment. Understands the impact of department s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</p><p>Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. Strives to improve service performance.</p><p>Conducting Human Resources Activities Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Observes service behaviors of employees and providing feedback to individuals. Participates in employee progressive discipline procedures. Participates in an on-going employee recognition program. Reviews comment cards and guest satisfaction results with employees. Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Supervises on-going training initiatives and conducting training when appropriate. Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. Celebrates successes and publicly recognizes the contributions of team members. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.</span></p><br><br><br><ul><li><p>Know, and apply, the safety and environment rules of the site.</p><br><br></li><li><p>Know, apply and teach others to apply the quality rules and quality tools.</p><br><br></li></ul><br><p><b>Perform audits in production:</b></p><br><br><ul><li><p>Presence and validity of safety and quality work instructions.</p><br><br></li><li><p>Start up of the line(s) / machine(s): Audit that the release of the first piece was carried out according to the corresponding standard.</p><br><br></li><li><p>Poka Yokes: Audit the proper functioning of quality devices (Poka Yoke, controls integrated into machines….) according to the corresponding standard.</p><br><br></li><li><p>Audit the standards (For example: OK start, work instructions, visual inspection standard, parameter setting records, magic square….) displayed &amp; used in production and notify the corresponding Supervisor/ Engineer of any non-conformities.</p><br><br></li><li><p>Audit that the controls performed are in line with the control plan requirements: Content, method, frequency, results &amp; reaction to non-conformities.</p><br><br></li><li><p>Stop at First Defect (Assembly lines) and Reaction To The First Defect (Upstream processes): Audit that the stoppage and reaction rules to the defect are respected and that a QRAP is open and monitored according to the corresponding standard.</p><br><br></li><li><p>Audit that all the product is identified according to its status and according to the corresponding standard.</p><br><br></li><li><p>Audit deviations: Method, training, documentation, parts identification, duration/number of parts versus the deviation limit.</p><br><br></li><li><p>Support or perform StEDE assessments.</p><br><br></li><li><p>Site-specific or product-specific audits.</p><br><br></li></ul><br><ul><li><p>Prepare Quality Alerts and training of the concerned team on their content.</p><br><br></li><li><p>Responsible to ensure that there is no Rework activity without an approved work instruction, trained Operator(s) and documented results.</p><br><br></li><li><p>Train Operators on the Quality requirements and manage their Magic Square level 2 certification.</p><br><br></li><li><p>Ensure that the measurement equipment is maintained in good condition, calibrated, and re-calibrated according to the schedule.</p><br><br></li><li><p>Respect for the Product: Ensure that components, work-in-progress, semi-finished product, finished goods are handled, identified and protected to guarantee delivery to the customer in optimal conditions.</p><br><br></li><li><p>Ensure that suspect or non-conform product is identified and secured in a prison/quarantine cage, so that there is no risk of it being used in the next internal process or shipped to an external customer.</p><br><br></li><li><p>Notify the Lead Operator and/or Supervisor in case of any deviation in their line(s) or machine(s).&nbsp;</p><br><br></li><li><p>Define and validate with the Supervisor and APU Quality Engineer the immediate containment actions for any quality issues.</p><br><br></li><li><p>Attend and participate in ongoing training specific to the position.</p><br><br></li><li><p>Escalate detected deviations with APU Quality Engineer and APU Manager.</p><br><br></li><li><p>Participate in Stop Scrap analyses.</p><br><br></li><li><p>Participate in 5 Axes activities.</p><br><br></li></ul><p><b>Job:</b></p><br><br>Quality - Operations Operational<p><b>Organization:</b></p><br><br>APU Quality<p><b>Schedule:</b></p><br><br>Full time<p><b>Employee Status:</b></p><br><br>Regular<p><b>Job Type:</b></p><br><br>Permanent contract<p><b>Job Posting Date:</b></p><br><br>2026-07-30<p><i>Join Us !<br>Being part of our team, you will join:<br>- one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development<br>- a multi-cultural environment that values diversity and international collaboration<br>- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth<br>- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development<br>More information on Valeo: <u><span>https://www.valeo.com</span></u></i></p><br><br><br> </div>

<p>As an Quality Inspector, you ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality. Your main duties will revolve around on-site quality inspections of our clients products. Check email daily to receive inspection documents. Attend to inspections on time and communicate with supplier in a professional way. Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures. Fulfill inspection reports according with company procedures and timelines.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in quality management, especially softlines/ garments/ textiles/ footwear (2 years or more); Knowledge of AQL standards, as well as relevant safety and quality regulations; Good command of English (spoken and written); Great attention to detail and strong professional ethics.</p>

<br><div><div> <p> <strong><font dir="auto" ><font dir="auto" > Your tasks</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >Reporting to the Site Manager, you will play a key role in the smooth operation of the site:</font></font></p> <ul> <li> <p><font dir="auto" ><font dir="auto" >To ensure the administrative and organizational follow-up of activities</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Coordinate exchanges between the different departments</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Participate in the organization of internal and external events</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Provide administrative support to management</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Contribute to HR activities and internal communication</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Managing logistical aspects (suppliers, monitoring, organization)</font></font></p> </li> </ul> <p> </p> </div> </div> Job requirements <div> <div> <p> <strong><font dir="auto" ><font dir="auto" > Your profile</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in management, administration or equivalent</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >3-5 years of experience in a similar position</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Excellent command of French (C1) and English (B1)</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Good mastery of office tools</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Sense of organization and prioritization</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Autonomy, rigor and a sense of confidentiality</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Excellent interpersonal skills and team spirit</font></font></p> </li> </ul> <p> <strong><font dir="auto" ><font dir="auto" > Additional advantages</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Experience in an international or multi-site environment</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Experience in organizing HR events or activities</font></font></p> </li> </ul> <p> <strong><font dir="auto" ><font dir="auto" > Why join us?</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Multinational, professional, structured and dynamic environment</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Opportunity sd volution</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >collaborative and high-performing team</font></font></p> </li> </ul> <p> </p></div></div>

<p>1. Operational and Performance Management</p><p>Monitor the SQCD KPIs of the area and update the central PDCA with the Activity Manager.</p><p>Ensure the smooth execution of production and adherence to the schedule and priorities.</p><p>Guarantee the application of production and quality standards (startup sheets, N1 maintenance, weighing, etc.).</p><p>Ensure conformity through traceable quality audits and contribute to the 5S+1 initiative.</p><p>Participate in management routines and continuous improvement projects.</p><p>2. Coordination and Interface</p><p>Ensure coordination with support services (quality, methods, maintenance, logistics, etc.).</p><p>Collaborate with HPT island facilitators and quality agents to optimize versatility.</p><p>Ensure formal handover between teams (shift change).</p><p>3. Proximity Management Support</p><p>Supervise and coach operators on a daily basis.</p><p>Participate in team meetings and lead collective sessions.</p><p>Provide support for problem-solving.</p><p>Gather improvement suggestions from the team.</p><p>4. Skills Development and HR Management</p><p>Contribute to the development of team versatility and technical skills.</p><p>Participate in recruitment interviews and operator evaluations with the Activity Manager.</p><p>Ensure compliance with internal regulations, especially during onboarding.</p><p>Maintain a serene and motivating work environment.</p><p>Lead team meetings.</p><p><strong>Desired Candidate Profile</strong></p><p>Communication</p><p>Conflict Management</p><p>Risk Management and Analysis</p><p>Management / Leadership, supervision and team coaching</p><p>Decision Making</p>

<p>As an Quality Inspector, you ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality. Your main duties will revolve around on-site quality inspections of our clients products. Check email daily to receive inspection documents. Attend to inspections on time and communicate with supplier in a professional way. Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures. Fulfill inspection reports according with company procedures and timelines.</p><p><strong>Desired Candidate Profile</strong></p><p>Think you have what it takes? First of all, we want someone with:<br>Experience in quality management, especially softlines/ garments/ textiles/ footwear (2 years or more);<br>Knowledge of AQL standards, as well as relevant safety and quality regulations;<br>Good command of English (spoken and written);<br>Great attention to detail and strong professional ethics.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world works and lives faster, FIS is leading the way. Our fintech solutions touch&nbsp;nearly every&nbsp;market, company, and person on the planet. Our teams are inclusive, collaborative, and driven to deliver outcomes that matter. If you want to help shape the future of fintech,&nbsp;we’d&nbsp;like to ask you: <i><b>Are you FIS?</b></i>&nbsp;</p><br><br><p><b><u>About the Team</u></b><u>:</u></p><br><p>As a Program Manager, you will work closely with the Director to support the coordination and delivery of key programs, projects, and operational initiatives. You will help bring structure and visibility across concurrent workstreams by coordinating activities, tracking commitments, preparing reports, and working with stakeholders across product, technology, operations, sales, client relationship teams, and external partners.&nbsp;&nbsp;</p><br><br><p><b><u>What you will be doing:</u></b></p><br><ul><li>Coordinate programs, projects, and key initiatives</li><li>Maintain program plans, schedules, milestones, dependencies, and action items</li><li>Coordinate with stakeholders and internal delivery teams to track progress and follow up on commitments</li><li>Prepare program status reports, management updates, meeting materials, and presentations</li><li>Help track risks, issues, dependencies, decisions, and escalations</li><li>Facilitate meetings and ensure actions and decisions are documented and followed through on</li><li>Assist with governance activities and adherence to FIS PMO standards</li><li>Help coordinate information across multiple workstreams and provide the Director with visibility into status and emerging issues</li><li>Support special projects and operational activities as needed</li></ul><br><p><b><u>What you will need:</u></b></p><br><ul><li>5+ years of project and/or program management experience, preferably in fintech or financial services&nbsp;</li><li>Experience managing large, client-facing programs&nbsp;</li><li>Strong stakeholder management and communication skills&nbsp;</li><li>Ability to&nbsp;operate&nbsp;independently with minimal supervision&nbsp;</li><li>Ability to work during US business hours on a regular basis</li></ul><p><b><u>What we offer you:</u></b></p><br><p>A career at FIS is more than just a job.&nbsp;It’s&nbsp;the chance to shape the future of fintech. At FIS, we offer you:&nbsp;</p><br><ul><li>A voice in the future of fintech&nbsp;</li><li>Always-on learning and development&nbsp;</li><li>Collaborative work environment&nbsp;</li><li>Opportunities to give back&nbsp;</li><li>Competitive salary and benefits&nbsp;</li></ul><br><p><span><b>#LI-RB1</b> <b>#LI-Hybrid</b></span></p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<p><font dir="auto" ><font dir="auto" >Analyze needs before order placement and intervene with relevant parties in case of discrepancies in deadlines or quantities. Issue requirements according to a defined frequency. Manage order processing and placement while respecting the stock policy. Ensure you have and record order acknowledgments. Track order lines after they are placed with suppliers and intervene if necessary to ensure that the requested deadlines and quantities are met. Update the ERP system according to the progress of current order lines and ensure adequate material coverage. Record order line receipt dates at the storage platform in the ERP system according to the current workflow. Ensure receipt and invoicing of ordered lines. Report any delays or failure to meet commitments by suppliers. Process action requests by optimizing stock levels and analyzing quantities. Avoid unnecessary excesses and implement the necessary actions. Participate in crisis management with suppliers. Respect environmental guidelines and procedures related to your activities. In case of an environmental incident (water leak, spill, non-compliance with waste sorting, fire, etc.), alert the line manager/E&amp;S Correspondent. Contribute to the improvement of the environmental management system through proposals and suggestions.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" ><font dir="auto" >Analytical skills</font></font></li><li>Organisation</li><li><font dir="auto" ><font dir="auto" >He asserted</font></font></li><li><font dir="auto" ><font dir="auto" >Good communication</font></font></li><li><font dir="auto" ><font dir="auto" >Negotiation techniques</font></font></li><li><font dir="auto" ><font dir="auto" >Ethics</font></font></li></ul>

<p><font dir="auto" ><font dir="auto" >Within the Human Resources team, you will be the primary contact for operational staff, in charge of HR and employees within your scope. You will be involved in the following missions: Coordination in recruitment and management of the integration (administrative and operational) of new employees within your scope; Supporting managers in resolving their HR issues (recruitment, annual evaluation process, disciplinary matters, training activities, performance management, career management); Managing the annual employee evaluation process and career monitoring; Supporting Talent by implementing the actions necessary for their retention and engagement: internal and international mobility, training, coaching, etc. Daily monitoring of employee well-being: being available to answer their questions, communicating procedures and best practices; Managing employee interviews: end of probationary period, follow-up interviews, listening and guidance sessions, etc.; Ensuring compliance of practices with applicable HR rules within the company; Advising and supporting operational management on HR matters, relying, when necessary, on the HR Director, ensuring prior analysis and documentation of requests; Organizing social monitoring within their scope (regular contact with employees individually and according to their expressed needs or requests); Identifying team development needs; Designing and participating in various HR projects; Supporting change management</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" ><font dir="auto" >You hold a bachelor's or master's degree in Humanities and Social Sciences. You have a proven track record of at least two years in HR or a similar role, or in change management with an impact on human resources. You possess strong emotional intelligence. You are business-oriented and results-driven. Proactive, you readily make suggestions and take initiative. You are multitasking and have excellent prioritization skills. You are proficient in recruitment techniques and have experience in the operational application of employment law.</font></font></p><p><font dir="auto" ><font dir="auto" >They possess strong communication skills, both oral and written.</font></font></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world works and lives faster, FIS is leading the way.&nbsp; Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: <i>Are you FIS?</i></p><br><p><b>About the role:</b></p><br><p>As a Senior Production Support Analyst working the US shift, you’ll be working with global clients to:</p><br><ul><li>Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications</li><li>Install application release updates for these applications</li><li>Lead SRE projects for the applications</li><li>Support the platform’s migration from an FIS-hosted environment to AWS</li><li>Provide production support during North American business hours</li></ul><p><b>About the team:&nbsp;&nbsp; <br></b>Be a part of a team of analysts who</p><br><ul><li>Support the production systems of major financial institutions</li><li>Manage changes to those systems</li><li>Ensure compliance with policy and standards</li></ul><p><b>What you will be doing:</b></p><br><p>As a Senior Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.</p><br><p>Responsibilities include:</p><br><ul><li>Ownership of processes and data structures</li><li>Issue investigation and resolution</li><li>Basic Microsoft Windows administration</li><li>Basic SQL Server administration</li><li>General troubleshooting</li><li>Supporting and troubleshooting applications hosted in AWS</li><li>Applying AWS expertise to support the migration from an FIS-hosted environment to AWS</li><li>Supporting the hosting, monitoring, and ongoing stability of AWS-based applications</li><li>Leading incident investigations, root-cause analysis, and resolution of complex production issues</li><li>Working the US shift to provide consistent support to North American clients and business operations</li></ul><p><b>What you will need:</b></p><br><ul><li>Technical proficiency, including knowledge of operating systems such as Windows, databases, networking fundamentals, and troubleshooting methodologies</li><li>Strong, hands-on AWS experience, ideally at an advanced or near-expert level</li><li>Experience supporting, hosting, monitoring, and troubleshooting AWS applications in a production environment</li><li>The ability to analyze complex technical issues, identify root causes, and develop effective solutions</li><li>A logical and methodical approach to problem-solving</li><li>Effective communication skills for interacting with technical and non-technical stakeholders</li><li>The ability to articulate technical concepts clearly and concisely, both verbally and in writing</li><li>Significant prior experience in production support, customer service, or technical support roles</li><li>The ability to lead complex incident resolution and coordinate with multiple stakeholders</li><li>Adaptability and willingness to learn new technologies and tools as needed</li><li>The ability to work the US shift on a regular basis</li></ul><br><p><b>Added bonus if you have:</b></p><br><ul><li>Prior experience supporting the FIS Credit Risk Manager application</li></ul><p><b>What we offer you:<br></b>At FIS, you can learn, grow and make an impact in your career. Our benefits include:&nbsp;&nbsp;</p><br><ul><li>Flexible and creative work environment&nbsp;</li><li>Diverse and collaborative atmosphere&nbsp;&nbsp;</li><li>Professional and personal development resources&nbsp;</li><li>Opportunities to volunteer and support charities&nbsp;</li><li>Competitive salary and benefits</li></ul><br><p><span><b>#LI-RB1</b> <b>#LI-Hybrid</b></span></p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<p>We are currently seeking a Reservations Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As a Reservations Manager , you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.</p><p>Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.</p><p>Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.</p><p>Delivers on plans and objectives where reservations initiatives &amp; hotel targets are achieved.</p><p>Supervises the reservations team fostering a culture of growth, development, and performance within the department.</p><p>Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.</p><p>Builds and maintains effective working relationships with all key stakeholders.</p><p>Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.</p><p>Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in reservations. Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style. Commitment to delivering exceptional guest service with a passion for the hospitality industry. Ability to find creative solutions with proven problem- solving capabilities offering support where required. Personal integrity, with the ability to work in an environment that demands excellence, time and energy.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Management of Spa Operations and Budgets<br>• Assumes the responsibilities of the Spa Director in his/her absence.<br>• Ensures all employees have the proper supplies, equipment and uniforms.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Manages supplies and equipment inventories within budget.<br>• Maintains cleanliness of spa and related areas and equipment.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.<br>Ensuring and Delivering Exceptional Customer Service<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.<br>• Strives to improve service performance.<br>Conducting Human Resources Activities<br>• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures employees understand expectations and parameters.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>• Observes service behaviors of employees and providing feedback to individuals.<br>• Participates in employee progressive discipline procedures.<br>• Participates in an on-going employee recognition program.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Supervises on-going training initiatives and conducting training when appropriate.<br>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><br></p><p><b>JOB PURPOSE:</b></p><p>Under the direct line management of a Program Manager / Project Lead, the MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework. The MEAL Officer works closely with the relevant project(s) team members, and where relevant, guides and supports them, to ensure their constant and consistent alignment with the MEAL framework and overall goal and obligations, as well as with Oxfam principles, relevant policies and approaches. The MEAL Officer also works directly with the Project(s) s partners, mentors and monitors their implementation in line with the project(s) s overall MEAL framework(s). Furthermore, the MEAL Officer is expected to engage and collaborate with other MEAL Oxfam staff members, and contribute to the NA Program Team s advancement, reports and plans.</p><p>The MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework.</p><p>KEY RESPONSIBILITIES</p><p>MEAL Setup, Oversight &amp; Support</p><ul><li>Develop and establish project MEAL setup and plans, in consultation and collaboration with the team, partners and relevant parties.</li><li>Ensure a comprehensive project s MEAL framework, is implemented as planned, and adapted as needed following lessons learned or changes in the intervention logic and/or context.</li><li>Ensure scientific and statistically viable usage of a range of qualitative and quantitative data collection tools and methodologies to measure the project impact.</li><li>Develop and communicate an adequate oversight and support management mechanism for enduring regular mentoring and monitoring of the project progress and quality implementation by all relevant parties (staff, partners, etc.).</li><li>Engage and take active part in project governance related meetings, and/or in meetings with partners and other stakeholders, and contribute where and as relevant, needed and agreed.</li><li>Coordinate and facilitate the project planning and reporting processes, per set plans and obligations -Oxfam and donor-, directly contribute to their drafting and preparation, and ensure their quality and timely submission, together the PM and team.</li><li>Engage and take an active part in project team meetings, and contribute to the Project Management of the project, in respect of the MEAL component (present results, give recommendations, suggest solutions).</li><li>Support the project team in advancing their MEAL understanding and skills, hence contributions.</li><li>Assess the project partners MEAL capacities and needs, develop and/or coordinate and organize relevant capacity building sessions, trainings, provide and share tools, etc.</li></ul><p>Data Collection, Analysis &amp; Reporting</p><ul><li>Regularly compile project data, and produced useful and relevant analysis (to project, the partners and Oxfam programs in general), in line with the MEAL set up and plans, and as needed and agreed with the line manager.</li><li>Ensure proper monitoring of the partners activities relevant to qualitative and quantitative data collection, database design, and other applicable activities.</li><li>Support partners in the data analysis and effective integration of monitoring, evaluation and learning into the project activity plans ensuring that all program staff contribute and assist in implementing the M&amp;E activities.</li><li>Work closely with the Program Manager, the Advocacy Lead and/or Media/Com lead to ensure their input and sign off on all project related narrative, reports, plans, products, etc., and lead on their dissemination, per agrees and approved planned.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate would have expertise focused on socio-economic and gender inequalities, social and economic advancement, empowerment and improved conditions and rights.</p><p>Oxfam is seeking a MEAL Officer that is/has:</p><p>Seasoned, strategic and dynamic Manager with the following traits:</p><ul><li>Initiative, decisiveness and consistency.</li><li>Self-Awareness and mutual accountability.</li><li>Solution-oriented and agility.</li><li>A relevant bachelor s degree OR equivalent level of professional and work experience, with similar type of organizations.</li><li>At least 8 years of experience with progressive levels of professional responsibilities and proven experience in quality project implementation, monitoring, evaluation, accountability, and learning trajectory.</li><li>Good knowledge and understanding of the North Africa, especially in Morocco, Tunisia, socio-economic contexts, civil society field and the development area of work.</li><li>Solid skills in developing MEAL framework, plans, tools, and in building data collection and management mechanism, conducting data analysis, producing research, compiling strategic and effective lessons and stories.</li><li>Solid skills in coordinating and facilitating processes that require the involvement of, and/or interaction between, a collective or a team.</li><li>Good and solid writing skills, and experience in developing quality plans and producing quality reports.</li><li>Proven experience in directly engaging with, and mentoring and supporting diverse types of partners, stakeholders and colleagues, in MEAL and quality project implementation.</li><li>Experience in risk assessment, and in contributing to the development of prevention and mitigations plan, together with the team and partners.</li><li>Commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.</li><li>Commitment to Oxfam s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.</li><li>Demonstrated ability to work under pressure, prioritize, meet deadlines, and hold self and others to account.</li><li>Availability and ability to travel as required, including for partner s visits.</li><li>Excellent French and Arabic skills (reading, speaking, writing); a good command of English, is a plus.</li></ul><p>Desirable:</p><ul><li>Experience in being part of a multi-cultural and multi-disciplined team.</li><li>Commitment to Oxfam s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam s work.</li><li>Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women s rights, and diversity for all aspects of development work.</li></ul><p>PERSON SPECIFICATION Most importantly, every individual in Oxfam needs to be able to:</p><ul><li>Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here )</li><li>Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):</li></ul>