Collection Specialist Jobs in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Job Description<br><br><p><strong>Mission</strong></p><br><p><strong>Key missions of the position:</strong></p><br><ul><li><p>Drive TSG Collection to meet monthly and yearly target and reduce overdue and to maintain no. of days.</p><br></li></ul><p><strong>Responsibilities</strong></p><br><ul><li><p>&nbsp;Review and made collection plan for the month in line with budget and collection are made to meet/Exceed the Plan.</p><br></li><li><p>Review line wise status of Overdue payment with HQ and region and co-ordinate to take necessary action for realisation of payment.</p><br></li><li><p>Visit Customer location directly or through regional commercial team on all overdue payment to make sure overdue payment are realised.</p><br></li><li><p>Review the AR lines which will become overdue during the current month and follow up to ensure it won’t become overdue.</p><br></li><li><p>Co-ordination with all commercial team and get regular updates and support them FOR their requirement to meet the target payment are realised within the NOD period and&nbsp; monthly target.</p><br></li><li><p>No. of days of outstanding reduced to less than 60 days for CS.</p><br></li><li><p>Follow up and realisation of payment of Private and Metro Customer within 60 days and resolve the queries if any raised during payment process.</p><br></li><li><p>Review the execution are made in line with the contract/PO requirement and make sure all contractual requirement of commercial terms &amp; conditions are in line with timely payment realisation.</p><br></li><li><p>Follow up for non collectable are write off and adjustments are made on monthly basis and provision for non collectable are made on time as per process.</p><br></li><li><p>Review all EMD/SD/BG status and are collected back upon completion of order on due date.</p><br></li><li><p>Review with Sales/service team for necessary action for payment realisation.</p><br></li><li><p>Ready to travel to make sure the activities are completed.,</p><br></li><li><p>Should be result oriented and good commercial understanding.</p><br></li><li><p>Performing any other duties which the company may reasonably require.</p><br></li></ul><p>People Management: YES <strong>¨ NO ¨</strong></p><br><p>If People Management, how many employees are managed?</p><br><p>Number of people&nbsp;:</p><br><p>Budget Management:&nbsp; YES <strong>¨&nbsp; NO ¨</strong></p><br><p><strong>Required Candidate Profile</strong></p><br><p><strong>Education/Training</strong></p><br><ul><li><p>Engineering/Commerce Graduate Must</p><br></li><li><p>Professional post graduate optional</p><br></li></ul><p><strong>Professional Experience</strong></p><br><p>Overall 8-10 years of relevant experience with 7-8 years of experience in payment collection from government sector.</p><br><p><strong>Key Competencies (Transversal/Professional)</strong></p><br><p>Competence &amp; Level</p><br><p>Business knowledge : Advanced</p><br><p>Statutory and legal compliance of contract : Advanced</p><br><p>Working on IREPS/IRWCMS : Advanced</p><br><p>Communication &amp; Negotiation skills : Advanced</p><br><p>People Management : Basic</p><br><p><strong>Languages</strong></p><br><p>&nbsp;English/Hindi/Local Language</p><br><p><strong>Location : Patna </strong></p><br><br>Additional Information<br><br><p><strong>What could you accomplish in a place that puts People First?</strong></p><br><p>At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.</p><br><p>If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.<br>&nbsp;</p><br><p><strong>Who are we?</strong></p><br><p>Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.</p><br><p>Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.</p><br><p><strong>Culture powers us and the possibilities.</strong></p><br><p>We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.</p><br><p><br>We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.</p><br><p>Need accommodation? Just let us know - we’ve got you.</p><br> </div>

<p><font dir="auto"><font dir="auto">As part of the development of our IT outsourcing services at our Tunis-based service center, you will join the dedicated Service Desk for one of our clients:</font></font></p> <ul> <li><font dir="auto"><font dir="auto">You lead and support the Service Desk team in achieving contractual commitments.</font></font></li> <li><font dir="auto"><font dir="auto">You communicate the company's HR policy to employees</font></font></li> <li><font dir="auto"><font dir="auto">You organize and optimize the support and resources of the production system, in accordance with the commercial contract</font></font></li> <li><font dir="auto"><font dir="auto">You ensure the operational follow-up of the relationship with the client, prepare and lead the steering committees</font></font></li> <li><font dir="auto"><font dir="auto">You are responsible for the deployment of the processes</font></font></li> <li><font dir="auto"><font dir="auto">You support change management (progress plan, improvement plan)</font></font></li> <li><font dir="auto"><font dir="auto">You guarantee adherence to service commitments and the financial profitability of the service. Company Description</font></font></li></ul><p><font dir="auto"><font dir="auto">Everience is an international consulting and digital services group, with over 4,000 employees and a turnover of €280 million. Present in Europe, Africa, Asia and America, the group emphasizes expertise and human support in service of CIOs and business units.</font></font></p><p><font dir="auto"><font dir="auto">Our core business is based on user support management, application support, IT asset management, and Governance, Risk and Compliance (GRC) activities. We offer our employees a demanding and stimulating environment where they can develop their technical skills, progress in IT roles, and build a solid career path.</font></font></p><p><font dir="auto"><font dir="auto">Everience TUNISIA specializes in managed user support. Our teams provide a reliable, structured, and customer-focused service, offering daily support to company employees.</font></font></p><p><font dir="auto"><font dir="auto">The group also invests in emerging technologies, including artificial intelligence, to enhance its tools, processes, and employee experience. Through the Symbiotic Academy, everience offers a training and skills development space to prepare for the jobs of tomorrow while consolidating today's fundamentals.</font></font></p><p><font dir="auto"><font dir="auto">An inclusive and committed company that values ​​diverse profiles and supports professional development. Joining everience means embarking on a career in IT, with:</font></font></p><ul><li><font dir="auto"><font dir="auto">concrete prospects for development,</font></font></li><li><font dir="auto"><font dir="auto">certified training courses,</font></font></li><li><font dir="auto"><font dir="auto">a responsible and caring environment,</font></font></li><li><font dir="auto"><font dir="auto">and the opportunity to progressively explore new uses related to AI.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto"><font dir="auto">Having completed an academic Bac+4/5 course, you possess significant experience in the management and operation of an IT outsourcing service.</font></font></li> <li><font dir="auto"><font dir="auto">You have mastered the ITIL best practices framework.</font></font></li> <li><font dir="auto"><font dir="auto">Your sense of customer service, your leadership, communication, analytical and rigorous qualities, combined with your ability to propose solutions, will be the driving forces behind your success.</font></font></li> <li><font dir="auto"><font dir="auto">Fluent in French and English</font></font></li></ul>