Cost Estimating Engineer Jobs in Tunisia 2026

Bayt

Spa Director

On-site - Tunisia 21 July 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips. About the Role The Spa & Wellness Director is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experiences, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, a keen eye for detail, and the ability to inspire and manage a diverse team. What you will do <ul><li>Lead all spa and wellness operations, ensure exceptional service standards, operational excellence, and guest satisfaction.</li><li>Drive revenue growth and profitability through strategic pricing, promotions, retail performance, and wellness programming.</li><li>Build, develop, and inspire a high-performing spa team through recruitment, coaching, training, and performance management.</li><li>Deliver personalized luxury wellness experiences that enhance guest loyalty and brand reputation.</li><li>Manage departmental budgets, forecasts, financial reporting, inventory, and cost-control initiatives.</li><li>Maintain compliance with health, safety, hygiene, and luxury hospitality standards across all spa facilities.</li><li>Partner with Marketing and Public Relations to promote spa offerings, increase brand visibility, and attract new business.</li><li>Identify and implement industry trends, innovative treatments, and wellness concepts to keep the spa at the forefront of the market.</li><li>Collaborate with cross-functional hotel teams to ensure a seamless and elevated guest experience.</li><li>Drive a culture of excellence, wellness, and continuous improvement throughout the department.</li></ul>What you bring <ul><li>5+ years of leadership experience in a luxury spa, wellness, or hospitality environment.</li><li>Strong expertise in spa operations, wellness services, and luxury guest experiences.</li><li>Proven ability to lead and develop teams, driving performance, engagement, and service excellence.</li><li> Commercial mindset with experience managing budgets, revenue, retail performance, and financial targets.</li><li> Excellent communication and interpersonal skills, with a strong command of English.</li><li>Passion for wellness and hospitality, with a commitment to delivering exceptional guest experiences.</li><li>Hands-on spa or therapy experience (Massage Therapist, Aesthetician, Acupuncturist, or similar) preferred.</li></ul>What we offer <ul><li>Competitive compensation and benefits package.</li><li>Opportunities for professional growth within a globally recognized luxury brand.</li><li>Access to world-class training and development programs.</li><li>A collaborative and supportive work environment that values innovation and excellence.</li><li>Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.</li><li> The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.</li></ul>Schedule & Hours<ul><li>Full Time</li></ul> </div>

Bayt

Product Operations Manager

Remote - Tunisia 27 July 2026

Research & Development

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups. We are a small but strong team of 200+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. We’re hiring a Product Operations Manager to drive clarity, speed, and excellence across our product organization. You’ll act as the connective tissue between Product, Engineering, and cross-functional teams (Sales, Customer Success, Finance, Compliance, Legal). Your mission is to create leverage for the product team —through structured processes, actionable data, and proactive communication. You’ll ensure the right systems, insights, and documentation are in place to help the product scale efficiently and autonomously. Key Responsibilities Data & Insights: Build and maintain dashboards (e. g., Quicksight, SQL, Excel) to help PMs and leadership make evidence-based decisions. Define key product health metrics (adoption, retention, support load) and drive consistent reporting. Partner with engineering and data teams to improve data accessibility and trust Cross-Functional Alignment: Translate between product, engineering, and go-to-market teams to ensure smooth collaboration. Drive alignment with Support, Compliance, Legal, Finance Launch Readiness & Coordination: Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms, and Sales. Build and run launch checklists, retrospectives, and release health reviews. Manage change communication and ensure downstream teams have what they need to deliver. Process Design & Continuous Improvement: Identify inefficiencies and standardize product team workflows (planning, documentation, reviews). Build repeatable systems for roadmap visibility, KPI tracking, and feedback cycles. Startup environment: RemoFirst is an early-stage startup. You have a voice that can influence, and grow rapidly. An opportunity to build a tech unicorn. Growth opportunity: This is a chance to join an AI-forward company driving innovation through artificial intelligence. As Senior Product Operations Manager you're ensuring that the product owners, designers and engineers, have everything they need to succeed. Direct impact: Your work will be at the center of how we grow revenue, support customers, and differentiate in the market. Autonomy and Accountability: We value autonomy and accountability — there’s no bureaucracy or lengthy approval process. We prioritize speed and results to keep moving forward effectively. Work for a Market Leader: Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers. Leadership visibility: Reporting into the Senior Global Operations Manager which means your projects will be strategic and business-critical. Compensation and perks are great: Competitive compensation. 100% remote work. Culture: You will get to work with some of the best colleagues coming from top tech companies. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further. 2-5 years of experience in Product Operations, Product Management, or BizOps in a tech environment. Strong data skills (SQL or equivalent proficiency). Excellent communication skills; proven ability to work cross-functionally and influence without authority. Strong system-thinking mindset —you thrive on solving organizational friction through process and tools. Ability to work autonomously in a distributed environment; self-starter who can own projects end-to-end. What You'll Need Prior experience supporting a global or multi-country product launch environment . Experience aligning operations across Product, Customer Success, and Finance . Proficiency in English is a must. Communication skills: Strong project management and stakeholder coordination abilities. You’ll often need to influence rather than instruct, showing empathy, understanding, and the ability to get things done without direct authority. Planning and Organisation: You’ll be running multiple initiatives in parallel, so exceptional organisational skills and excitement for a dynamic workload are key. Problem Identification: You’ll be expected to examine complex business situations, detect underlying issues, and investigate solutions systematically to improve or build efficient systems. Analytical Thinking: As a critical thinker, you can interpret and challenge data effectively—spotting patterns, identifying insights, and extracting meaningful conclusions that lead to action . Product Mindset: You understand how empowered, agile product organisations operate and can apply that mindset to optimise internal processes. Bias to Action: You take ownership, keep momentum high, and find ways to move projects forward with minimal support or supervision. </div>

Bayt

Deal Desk Analyst

On-site - Tunisia 23 July 2026

Accounting, Finance & Banking

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner. Scope of Role We are looking for a Deal Desk Analyst to join our Revenue Operations team, based in Tunisia. You will support the accuracy, governance, and operational flow of deals across quotes, opportunities, renewals, amendments, and related commercial processes. Reporting to our Head of Revenue Operations, you will work with Sales, Renewals, Finance, Legal, and Salesforce teams. Your tasks will include setting up deals correctly, managing approvals, and maintaining accurate data across systems. You will be someone who wants to build deeper expertise in SaaS quote-to-cash, Salesforce, approvals, and deal governance. This permanent role offers a hybrid work schedule at our Tunis office as an individual contributor. As a Deal Desk Analyst, you will: Quote & Opportunity Review: Review quotes and opportunities for approval, ensuring pricing, terms, dates, entities, products, values, and documentation are accurate, complete, and policy-aligned. Renewals, Amendments and Deal Support: Support processing of renewals, amendments, and new business by validating setup, contract alignment, workflows, and guiding teams through the correct process. Salesforce & Quote-to-Cash Data Quality: Identify and resolve data mismatches across Salesforce, quoting tools, contracts, invoices, and admin systems to maintain accuracy and prevent downstream issues. Approval Governance & Policy Adherence: Apply approval checks and booking rules, escalate exceptions, and support disciplined practices across Sales, Renewals, Finance, and Legal. Month-End, Quarter-End & Commission Support: Support deal readiness, monitor cut-offs, and resolve deal or statement queries impacting commission accuracy and reporting. Process Improvement & Documentation: Improve workflows, reporting, dashboards, data checks, and documentation by identifying trends, proposing changes, and supporting training materials. Cross-Functional Coordination: Collaborate with Sales, Renewals, Finance, Legal, and Salesforce teams to resolve queries, clarify requirements, track exceptions, and keep processes moving. Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. 2–4 years' experience in Sales Operations, Revenue Operations, Deal Desk, Finance Operations, CRM Operations, Order Management, or a similar commercial operations role. Practical knowledge of Salesforce, CRM data, opportunity management, approvals, and quote-to-cash processes; Salesforce CPQ or Revenue Cloud is valuable. Experience reviewing quotes, contracts, order forms, renewals, amendments, purchase orders, and commercial documentation with high accuracy. Excel skills; ability to work across multiple data sources to investigate issues, reconcile values, and validate information. The ability to spot inconsistencies, follow processes rigorously, and understand downstream impacts of errors. Written and verbal English; clarify requirements, chase actions, and resolve issues with team members. Interest in financial and operational impacts of transactions, including bookings, billing, renewals, and commission-related controls. Organised with the ablility to manage multiple deals, deadlines, and team member demands at pace. Desirable Experience SaaS, subscription/recurring revenue, software, or technology services experience. Familiarity with Salesforce CPQ, approval workflows, quoting tools, contract processes, and billing handoffs. Understanding of bookings, billing dependencies, renewals, amendments, co-terms, discount approvals, and commission controls. Experience supporting international Sales, Renewals, Finance, Legal, or Customer Success teams. French language experience in multilingual environments. </div>

Bayt

Deal Desk Specialist

On-site - Tunisia 18 July 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner. Scope of Role We are looking for a Deal Desk Analyst to join our Revenue Operations team, based in Tunisia. You will support the accuracy, governance, and operational flow of deals across quotes, opportunities, renewals, amendments, and related commercial processes. Reporting to our Head of Revenue Operations, you will work with Sales, Renewals, Finance, Legal, and Salesforce teams. Your tasks will include setting up deals correctly, managing approvals, and maintaining accurate data across systems. You will be someone who wants to build deeper expertise in SaaS quote-to-cash, Salesforce, approvals, and deal governance. This permanent role offers a hybrid work schedule at our Tunis office as an individual contributor. As a Deal Desk Specialist, you will: Quote & Opportunity Review: Review quotes and opportunities for approval, ensuring pricing, terms, dates, entities, products, values, and documentation are accurate, complete, and policy-aligned. Renewals, Amendments and Deal Support: Support processing of renewals, amendments, and new business by validating setup, contract alignment, workflows, and guiding teams through the correct process. Salesforce & Quote-to-Cash Data Quality: Identify and resolve data mismatches across Salesforce, quoting tools, contracts, invoices, and admin systems to maintain accuracy and prevent downstream issues. Approval Governance & Policy Adherence: Apply approval checks and booking rules, escalate exceptions, and support disciplined practices across Sales, Renewals, Finance, and Legal. Month-End, Quarter-End & Commission Support: Support deal readiness, monitor cut-offs, and resolve deal or statement queries impacting commission accuracy and reporting. Process Improvement & Documentation: Improve workflows, reporting, dashboards, data checks, and documentation by identifying trends, proposing changes, and supporting training materials. Cross-Functional Coordination: Collaborate with Sales, Renewals, Finance, Legal, and Salesforce teams to resolve queries, clarify requirements, track exceptions, and keep processes moving. Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. 2–4 years' experience in Sales Operations, Revenue Operations, Deal Desk, Finance Operations, CRM Operations, Order Management, or a similar commercial operations role. Practical knowledge of Salesforce, CRM data, opportunity management, approvals, and quote-to-cash processes; Salesforce CPQ or Revenue Cloud is valuable. Experience reviewing quotes, contracts, order forms, renewals, amendments, purchase orders, and commercial documentation with high accuracy. Excel skills; ability to work across multiple data sources to investigate issues, reconcile values, and validate information. The ability to spot inconsistencies, follow processes rigorously, and understand downstream impacts of errors. Written and verbal English; clarify requirements, chase actions, and resolve issues with team members. Interest in financial and operational impacts of transactions, including bookings, billing, renewals, and commission-related controls. Organised with the ablility to manage multiple deals, deadlines, and team member demands at pace. Desirable Experience SaaS, subscription/recurring revenue, software, or technology services experience. Familiarity with Salesforce CPQ, approval workflows, quoting tools, contract processes, and billing handoffs. Understanding of bookings, billing dependencies, renewals, amendments, co-terms, discount approvals, and commission controls. Experience supporting international Sales, Renewals, Finance, Legal, or Customer Success teams. French language experience in multilingual environments. </div>

Bayt

Deal Desk Analyst

On-site - Tunisia 27 June 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner. Scope of Role We are looking for a Deal Desk Analyst to join our Revenue Operations team, based in Tunisia. You will support the accuracy, governance, and operational flow of deals across quotes, opportunities, renewals, amendments, and related commercial processes. Reporting to our Head of Revenue Operations, you will work with Sales, Renewals, Finance, Legal, and Salesforce teams. Your tasks will include setting up deals correctly, managing approvals, and maintaining accurate data across systems. You will be someone who wants to build deeper expertise in SaaS quote-to-cash, Salesforce, approvals, and deal governance. This permanent role offers a hybrid work schedule at our Tunis office as an individual contributor. As a Deal Desk Analyst, you will: Quote & Opportunity Review: Review quotes and opportunities for approval, ensuring pricing, terms, dates, entities, products, values, and documentation are accurate, complete, and policy-aligned. Renewals, Amendments and Deal Support: Support processing of renewals, amendments, and new business by validating setup, contract alignment, workflows, and guiding teams through the correct process. Salesforce & Quote-to-Cash Data Quality: Identify and resolve data mismatches across Salesforce, quoting tools, contracts, invoices, and admin systems to maintain accuracy and prevent downstream issues. Approval Governance & Policy Adherence: Apply approval checks and booking rules, escalate exceptions, and support disciplined practices across Sales, Renewals, Finance, and Legal. Month-End, Quarter-End & Commission Support: Support deal readiness, monitor cut-offs, and resolve deal or statement queries impacting commission accuracy and reporting. Process Improvement & Documentation: Improve workflows, reporting, dashboards, data checks, and documentation by identifying trends, proposing changes, and supporting training materials. Cross-Functional Coordination: Collaborate with Sales, Renewals, Finance, Legal, and Salesforce teams to resolve queries, clarify requirements, track exceptions, and keep processes moving. Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. 2–4 years' experience in Sales Operations, Revenue Operations, Deal Desk, Finance Operations, CRM Operations, Order Management, or a similar commercial operations role. Practical knowledge of Salesforce, CRM data, opportunity management, approvals, and quote-to-cash processes; Salesforce CPQ or Revenue Cloud is valuable. Experience reviewing quotes, contracts, order forms, renewals, amendments, purchase orders, and commercial documentation with high accuracy. Excel skills; ability to work across multiple data sources to investigate issues, reconcile values, and validate information. The ability to spot inconsistencies, follow processes rigorously, and understand downstream impacts of errors. Written and verbal English; clarify requirements, chase actions, and resolve issues with team members. Interest in financial and operational impacts of transactions, including bookings, billing, renewals, and commission-related controls. Organised with the ablility to manage multiple deals, deadlines, and team member demands at pace. Desirable Experience SaaS, subscription/recurring revenue, software, or technology services experience. Familiarity with Salesforce CPQ, approval workflows, quoting tools, contract processes, and billing handoffs. Understanding of bookings, billing dependencies, renewals, amendments, co-terms, discount approvals, and commission controls. Experience supporting international Sales, Renewals, Finance, Legal, or Customer Success teams. French language experience in multilingual environments. </div>

Bayt

Support Agent

On-site - Tunisia 24 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Title: Goldstar Processing Support Agent – UK Market (Day Shift) Location: Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities   <ul> <li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li> <li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li> <li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li> <li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li> <li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email. </li> <li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li> <li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production. </li> <li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify. </li> <li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc) </li> <li>Proactively communicate with customers to manage expectations and ensure satisfaction. Any other tasks that may be required</li> </ul> Growth & Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Perks of the Day Shift <ul> <li>Collaborate in real time with cross-functional and international teams.</li> <li>Enjoy a structured schedule aligned with business hours.</li> </ul> Requirements & Qualifications <ul> <li>Attention to detail – strong accuracy, reading, comprehension and listening skills are critical</li> <li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li> <li>Languages - Proficient written and oral (in English) is essential. </li> <li>Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential </li> <li>Customer Service Focus - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</li> <li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li> <li>Excellent organization and time-management skills are also essential</li> <li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products. Experience using the Matrix/GOPA entry app is an advantage.</li> </ul> What we Offer  At Pens.com, we are committed to supporting our employees both professionally and personally by offering: <ul> <li>Transportation Support: Shuttle service for a stress-free commute</li> <li>Health Insurance: Comprehensive medical coverage to support your well-being</li> <li>Meal Vouchers: Daily meal support to make your workdays easier.</li> <li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li> <li>Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li> </ul> Our Hiring Process <ul> <li>Application Review</li> <li>Phone screening (if your profile matches the role requirements)</li> <li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li> <li>Final decision</li> </ul> Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First:  We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement:  We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented:  We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity:  We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric:  We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Employee Testimonial “Working as a Marketing Coordinator at Pens.com has given me great exposure to international campaigns and cross-functional collaboration. It’s a dynamic role where I’ve been able to develop both my analytical and creative skills while growing within a supportive team.” — Sirine K. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Goldstar Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We’re committed to helping shape a better, brighter future—together #LI-AA1 #LI-Onsite </div>

Bayt

Customer Support Agent

On-site - Tunisia 14 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Title: Goldstar Customer Support Agent – EU (Day Shift) Location: Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities   Customer Support & Communication <ul> <li>Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner.</li> <li>Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution.</li> <li>Proactively communicate updates and manage customer expectations throughout the order process.</li> </ul> Pre-Order Support <ul> <li>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</li> <li>Support customers and sales teams with product selection, vision boards, and other sales tools.</li> <li>Handle inquiries related to compliance, packaging, rush requests, and special order requirements.</li> </ul> Post-Order Support <ul> <li>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</li> <li>Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities.</li> <li>Create redo orders, production requests, and factory back orders where required.</li> </ul> Issue Resolution & Escalation Management <ul> <li>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</li> <li>Process credit memos and coordinate corrective actions where necessary.</li> <li>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</li> </ul> Cross-Functional Collaboration <ul> <li>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</li> <li>Support internal teams with API inquiries, website registration, and system-related processes when needed.</li> </ul> Administration & Performance <ul> <li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li> <li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li> <li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li> </ul> Additional Duties <ul> <li>Comply with all company policies, procedures, and safety regulations.</li> <li>Maintain a clean and organized work environment.</li> <li>Support additional tasks and projects as required by management.</li> <li>Must be available to handle inbound and outbound communications (internal and external).</li> </ul> Growth & Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Requirements & Qualifications Experience <ul> <li>Previous experience in a customer service or sales role is essential.</li> <li>Experience in a B2B environment is an advantage.</li> <li>Experience in the promotional products industry is a plus but not required.</li> </ul> Skills & Competencies <ul> <li>Languages – Native-level or near-native English  language skills are required, particularly in spoken communication, as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential</li> <li>Strong customer service mindset with excellent communication and interpersonal skills.</li> <li>Strong problem-solving skills and ability to make decisions quickly under pressure.</li> <li>Excellent attention to detail and a high level of accuracy.</li> <li>Strong organizational and time management skills with the ability to prioritize effectively.</li> <li>Ability to work with urgency in a fast-paced and dynamic environment.</li> <li>Team player with the ability to collaborate cross-functionally.</li> <li>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</li> </ul> Our Hiring Process <ul> <li>Application Review</li> <li>Phone screening (if your profile matches the role requirements)</li> <li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li> <li>Final decision</li> </ul> Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First:  We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement:  We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented:  We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity:  We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric:  We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal opportunity employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Goldstar Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We’re committed to helping shape a better, brighter future—together </div>

Bayt

Financial Controller

On-site - Tunisia 24 July 2026

Accounting, Finance & Banking

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Venari Security Venari Security Limited is a UK cybersecurity technology company focused on cryptographic visibility and post-quantum security readiness. Its technology helps organisations identify and manage encryption-related risks across cloud, on-premises and containerised environments. Role purpose The Senior Financial Controller will have overall responsibility for the integrity, accuracy and timely delivery of Venari Security’s financial information. Reporting to the Chief Operating Officer, the role will provide hands-on ownership of the company’s accounting records, management reporting, statutory compliance, payroll, taxation, company secretarial matters and cap table administration. The successful candidate will oversee the external bookkeeping provider and coordinate effectively with auditors, tax advisers, legal advisers, payroll providers and other professional service firms. This is a broad, commercially focused position suited to an experienced financial controller who is comfortable operating independently within a growing technology business. Key responsibilities Financial control and reporting <ul> <li>Take overall ownership of the company’s financial records and reported financial results.</li> <li>Maintain an effective financial control environment appropriate for a growing technology company.</li> <li>Lead the monthly, quarterly and annual financial close processes.</li> <li>Prepare accurate monthly management accounts, including the income statement, balance sheet, cash flow statement and supporting analysis.</li> <li>Prepare and review balance sheet reconciliations, ensuring that reconciling items are investigated and resolved promptly.</li> <li>Maintain the general ledger and ensure transactions are recorded accurately and consistently.</li> <li>Monitor expenditure against budgets and provide clear explanations of material variances.</li> <li>Produce financial information and analysis for the COO, Chief Executive Officer, Board and investors.</li> <li>Maintain appropriate accounting policies, procedures and financial controls.</li> <li>Support budgeting, forecasting, cash flow management and financial planning activities.</li> </ul> Xero ownership <ul> <li>Act as the principal owner and administrator of the company’s Xero accounting system.</li> <li>Maintain the chart of accounts, tracking categories, user permissions and financial reporting structure.</li> <li>Ensure that bank accounts, payroll records, supplier balances, customer balances and other control accounts are reconciled regularly.</li> <li>Review the quality and accuracy of transactions processed by the external bookkeeping provider.</li> <li>Ensure that supporting documentation is retained and attached appropriately within Xero or the company’s document management system.</li> <li>Develop efficient and scalable accounting processes, including suitable integrations with payroll, banking, expense and reporting systems.</li> </ul> Oversight of outsourced bookkeeping <ul> <li>Manage the relationship with the company’s external bookkeeping provider.</li> <li>Establish clear monthly timetables, responsibilities and service standards.</li> <li>Review bookkeeping output for accuracy, completeness and compliance with the company’s accounting policies.</li> <li>Ensure supplier invoices, expenses, bank transactions, accruals, prepayments and journals are processed correctly.</li> <li>Resolve technical accounting or transaction-processing issues escalated by the bookkeeping team.</li> <li>Review supplier payment runs before they are submitted for approval.</li> <li>Ensure appropriate segregation of duties is maintained between transaction preparation, review and payment approval.</li> </ul> Statutory financial statements <ul> <li>Lead the preparation of the company’s annual statutory financial statements in accordance with applicable UK accounting standards and the Companies Act 2006.</li> <li>Prepare or coordinate year-end accounting schedules and supporting audit documentation.</li> <li>Manage the relationship with the company’s independent accountants.</li> <li>Act as the principal finance contact during any year-end audit or accounts preparation process.</li> <li>Respond to queries and ensure agreed adjustments and recommendations are implemented.</li> <li>Ensure statutory accounts are approved and filed within the required deadlines.</li> </ul> Taxation <ul> <li>Prepare or oversee the preparation of corporation tax computations and supporting schedules.</li> <li>Coordinate the preparation and submission of corporation tax returns with the company’s tax advisers.</li> <li>Maintain appropriate tax accounting records, including current and deferred tax calculations where applicable.</li> <li>Manage VAT compliance, including the preparation or review of VAT returns and reconciliation of VAT control accounts.</li> <li>Ensure compliance with PAYE, National Insurance, benefits reporting and other employment-related tax obligations.</li> <li>Support the preparation of research and development tax relief claims where applicable.</li> <li>Monitor tax payment and filing deadlines and ensure all liabilities are settled when due.</li> <li>Liaise with HM Revenue & Customs and external tax advisers as required.</li> </ul> Payroll <ul> <li>Take ownership of the end-to-end payroll control process.</li> <li>Manage the relationship with the external payroll provider.</li> <li>Review monthly payroll reports, employee changes, bonuses, deductions, pension contributions and statutory payments.</li> <li>Reconcile payroll reports to Xero, bank payments and payroll control accounts.</li> <li>Ensure payroll is approved and paid accurately and on time.</li> <li>Oversee compliance with PAYE, National Insurance, pension auto-enrolment and year-end payroll reporting requirements.</li> <li>Support the preparation of P11D forms, PAYE Settlement Agreements and other employee tax reporting where required.</li> <li>Work closely with management and human resources advisers on starters, leavers and changes to remuneration.</li> </ul> Company secretarial and statutory compliance <ul> <li>Coordinate the company secretarial activities of Venari Security Limited.</li> <li>Maintain the company’s statutory registers, including registers of directors, shareholders and persons with significant control.</li> <li>Prepare and submit confirmation statements and other routine Companies House filings.</li> <li>Coordinate the preparation and filing of director appointments, resignations, changes of details and registered office updates.</li> <li>Maintain records of Board and shareholder resolutions.</li> <li>Support the preparation of Board meeting papers, minutes and corporate approvals.</li> <li>Monitor statutory filing deadlines and ensure the company remains in good standing.</li> <li>Liaise with external legal and company secretarial advisers on more complex corporate matters.</li> </ul> Cap table and equity administration <ul> <li>Maintain an accurate and fully reconciled company capitalisation table.</li> <li>Reconcile the cap table to Companies House filings, statutory registers, share certificates and accounting records.</li> <li>Record share issues, transfers, option grants, conversions and other equity transactions.</li> <li>Maintain supporting documentation for share allotments and shareholder approvals.</li> <li>Support the administration of employee share option schemes.</li> <li>Coordinate with legal advisers, investors and equity administration platforms where applicable.</li> <li>Prepare cap table analysis and ownership information for the Board, investors, auditors and advisers.</li> <li>Support future fundraising, due diligence and corporate transactions.</li> </ul> Contract review and commercial support <ul> <li>Review customer, supplier, employment and other commercial contracts from a financial and commercial perspective.</li> <li>Assess proposed contracts for pricing, payment terms, revenue recognition, cash flow, taxation, foreign exchange and financial risk implications.</li> <li>Identify unusual or onerous financial terms and escalate matters to the COO, senior management or legal advisers.</li> <li>Ensure material contracts are reflected appropriately in budgets, forecasts and accounting records.</li> <li>Maintain a central contract register showing key commercial terms, renewal dates and financial commitments.</li> <li>Support commercial negotiations by providing financial analysis and advice.</li> <li>Monitor compliance with contractual invoicing and payment requirements.</li> </ul> Treasury and cash management <ul> <li>Maintain accurate short- and medium-term cash flow forecasts.</li> <li>Monitor cash balances, customer receipts, supplier payments and funding requirements.</li> <li>Manage banking relationships and online banking access.</li> <li>Prepare or review payment runs and ensure appropriate authorisation procedures are followed.</li> <li>Monitor foreign currency exposures and recommend appropriate actions where relevant.</li> <li>Provide timely reporting to the COO and senior management on liquidity, cash runway and expected funding requirements.</li> </ul> Governance, processes and systems <ul> <li>Develop proportionate financial policies, procedures and controls.</li> <li>Document key finance processes and maintain an appropriate finance calendar.</li> <li>Improve the efficiency and scalability of the finance function.</li> <li>Support the implementation of new finance systems and reporting tools as the company grows.</li> <li>Ensure financial records and confidential information are maintained securely.</li> <li>Support investor due diligence, fundraising activities and other strategic projects.</li> <li>Provide financial guidance to budget holders and members of the senior management team.</li> </ul> Key relationships <ul> <li>Chief Operating Officer</li> <li>Chief Executive Officer and Board</li> <li>Senior management and departmental budget holders</li> <li>External bookkeeping provider</li> <li>Payroll providers</li> <li>External auditors or accountants</li> <li>Corporation tax and research and development tax advisers</li> <li>Legal and company secretarial advisers</li> <li>Banks and payment providers</li> <li>Existing and prospective investors</li> </ul> Experience and qualifications Essential <ul> <li>Qualified accountant, such as ACA, ACCA, CIMA or equivalent.</li> <li>Significant post-qualification experience in a financial controller or senior finance role.</li> <li>Strong practical knowledge of UK statutory accounting and financial reporting requirements.</li> <li>Extensive hands-on experience using Xero.</li> <li>Experience preparing or overseeing monthly management accounts and annual statutory financial statements.</li> <li>Experience managing corporation tax, VAT and payroll compliance.</li> <li>Experience overseeing an outsourced bookkeeping or accounting provider.</li> <li>Strong balance sheet control and reconciliation experience.</li> <li>Ability to manage multiple statutory, tax and reporting deadlines.</li> <li>Strong Excel and financial modelling skills.</li> <li>Excellent attention to detail and a high degree of professional integrity.</li> </ul> Desirable <ul> <li>Experience working in a cybersecurity, software, technology or venture-backed business.</li> <li>Experience maintaining company statutory registers and completing Companies House filings.</li> <li>Experience managing complex cap tables, share issues and employee option schemes.</li> <li>Experience supporting fundraising rounds, investor reporting or financial due diligence.</li> <li>Knowledge of accounting for research and development expenditure, share-based payments, convertible instruments or other technology-company transactions.</li> <li>Experience reviewing commercial contracts and advising on their financial implications.</li> <li>Familiarity with research and development tax relief claims.</li> <li>Experience working within a small, rapidly developing or internationally focused business.</li> </ul> Skills and attributes <ul> <li>Hands-on and willing to take direct ownership of both detailed and strategic finance matters.</li> <li>Highly organised, with the ability to establish structure and discipline in a developing finance function.</li> <li>Commercially aware and able to identify the financial implications of business decisions.</li> <li>Confident working independently and advising the COO and senior management.</li> <li>Able to challenge constructively and communicate financial matters clearly.</li> <li>Comfortable managing external advisers and service providers.</li> <li>Proactive in identifying risks, control weaknesses and opportunities for improvement.</li> <li>Discreet and capable of handling confidential financial, payroll and shareholder information.</li> <li>Adaptable and comfortable working in a growing technology company where responsibilities may evolve.</li> </ul> Measures of success <ul> <li>Accurate and timely monthly financial reporting.</li> <li>A well-controlled and fully reconciled Xero ledger.</li> <li>Reliable cash flow and financial forecasts.</li> <li>Statutory accounts, tax returns, payroll filings and Companies House submissions completed on time.</li> <li>An accurate cap table that reconciles to statutory and legal records.</li> <li>Effective oversight of the external bookkeeping provider.</li> <li>Clear documentation of financial processes and controls.</li> <li>Improved visibility of financial performance, cash runway and commercial commitments.</li> <li>A finance function that is appropriately prepared for audit (when required), investment and future growth.</li> </ul> </div>

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