Database administrator DBA Jobs - Tunis Tunisia

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>1. Technical implementation &amp; expertise</strong></p><ul><li>Design, develop, test, and deploy automation solutions using UiPath and Microsoft Power Automate</li><li>Build reusable and scalable automation frameworks (e.g. REFramework)</li><li>Develop unattended bots</li><li>Integrate automation solutions with APIs, databases, and enterprise systems</li><li>Troubleshoot, maintain and optimize use cases and automation performance</li><li>Maintain documentation and reusable components</li></ul><p><strong>2. Solution design &amp; consulting</strong></p><ul><li>Collaborate with stakeholders to implement automation solutions</li><li>Analyze and document business processes (AS-IS / TO-BE)</li><li>Translate requirements into technical solutions</li><li>Advise on feasibility and create effort estimation</li><li>Act as consultant in automation initiatives</li></ul><p><strong>3. Governance, quality &amp; best practices</strong></p><ul><li>Apply RPA standards and governance models</li><li>Ensure code quality and compliance</li><li>Perform code / automation project reviews</li><li>Maintain documentation and standards</li></ul><p><strong>5. Continuous improvement &amp; innovation</strong></p><ul><li>Identify improvement opportunities</li><li>Explore AI integrations</li><li>Stay updated with RPA trends</li><li>Support scaling initiatives</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3+ years RPA experience</li><li>Strong UiPath expertise</li><li>Power Automate experience</li><li>API/database integration</li><li>Strong problem-solving</li><li>Business-to-technical translation skills</li><li>Microsoft Power Platform</li><li>Python/.NET/VBA</li><li>AI</li><li>Microsoft Azure DevOps</li><li>Certifications from UiPath and Microsoft Power Platform</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The HR Generalist is a strategic and operational HR partner within the HR function, responsible for designing and delivering Learning &amp; Development initiatives, organizational effectiveness programs, talent retention strategies, employee engagement, and health &amp; wellbeing solutions for the Tunisia branch office. Operating in a highly regulated oil &amp; gas environment, the role ensures workforce capability, compliance with Tunisian labor law and hydrocarbons regulations, and alignment with HSSE standards. It works closely with the HR &amp; Communication Manager to translate the people strategy into concrete programs that strengthen culture, enhance performance, and support business continuity. Complementing the HR &amp; Payroll Administrator, who manages payroll and administrative processes, the HR Generalist owns the broader HR generalist and organizational development scope. The role is expected to operate with significant autonomy, lead cross-functional HR initiatives, act as a trusted advisor to line managers, and drive continuous improvement of HR practices across Mazarine Tunisia s operations.</p><p><strong>RESPONSIBILITIES &amp; TASKS</strong></p><p><strong>Learning, Training &amp; Development</strong></p><ul><li>Lead the design and implementation of training programs that build technical, managerial, behavior and HSSE (Health, Safety, Security &amp; Environment) capabilities critical to oil &amp; gas operations;</li><li>Support the HR &amp; Communication Manager in developing the annual Training &amp; Development plan, ensuring alignment with strategic objectives, compliance requirements, and identified workforce capability gaps;</li><li>Coordinate and deliver technical, managerial, soft-skills, and HSSE training programs: conduct needs analysis, source accredited providers, manage scheduling and logistics, and oversee post-training evaluation;</li><li>Build and maintain a comprehensive training catalogue covering operational, compliance, and leadership development needs; ensure relevance, quality, and alignment with industry standards;</li><li>Track training utilization, certification renewals, and budget consumption; produce regular reporting to the HR &amp; Communication Manager and ensure audit readiness;</li><li>Maintain training records and individual development plans in the HRIS, rotation compliance and mandatory HSSE certifications;</li><li>Identify and propose innovative learning formats (e-learning, coaching, peer learning, mentoring, simulation-based training) adapted to oil &amp; gas operational realities;</li><li>Contribute to continuous improvement of organizational effectiveness by integrating best practices from the energy sector and supporting long-term talent pipeline development.</li></ul><p><strong>HR Organisation</strong></p><ul><li>Ensure organizational structures remain aligned with evolving business needs and the operational realities of oil &amp; gas activities;</li><li>Update and maintain HR System, to reflect structural changes;</li><li>Support job evaluation processes, competency mapping, and grading recommendations, ensuring consistency with industry benchmarks and internal equity;</li><li>Conduct competency assessments and collaborate with line managers to align employee skill profiles with technical, HSSE, and leadership requirements specific to oil &amp; gas operations;</li><li>Maintain and standardize job description documentation, ensuring accuracy, and alignment with company standards;</li><li>Provide analytical support for workforce planning, including headcount reporting, skills &amp; competencies gap assessments, succession planning, and organizational design proposals.</li></ul><p><strong>Performance Management &amp; Retention</strong></p><ul><li>Coordinate the full performance management cycle, ensuring alignment with corporate objectives, HSSE standards, and oil &amp; gas operational realities;</li><li>Lead the annual and mid-year review processes: train managers, track completion, and consolidate outcomes with accuracy and consistency;</li><li>Support line managers in conducting effective performance conversations, providing coaching tools and frameworks to ensure fairness, transparency, and compliance;</li><li>Analyze performance outcomes to identify trends, risks, and development needs; escalate findings to the HR &amp; Communication Manager with actionable recommendations;</li><li>Design and implement targeted retention initiatives, including stay interviews, retention risk analysis, and tailored action plans for key staff;</li><li>Propose recognition programs that link performance results to both monetary and non-monetary rewards, reinforcing engagement and retention;</li><li>Monitor and report on key people indicators such as turnover and performance in collaboration with Group;</li><li>Contribute to building a culture of meritocracy and recognition, ensuring that performance management supports both employee motivation and business continuity.</li></ul><p><strong>Culture, Employee Engagement &amp; Wellbeing</strong></p><ul><li>Promote company culture and HSSE values, ensuring employees experience a positive, inclusive, and supportive working environment across operations;</li><li>Design and deliver onboarding programs that immerse new joiners in the company s culture, values, compliance standards, and safety practices specific to the oil &amp; gas industry;</li><li>Plan and coordinate team-building activities, internal events, and engagement programs that strengthen collaboration and reinforce a culture of safety and performance;</li><li>Administer and analyze employee engagement surveys; present findings to leadership and facilitate action planning to address workforce concerns and enhance retention;</li><li>In coordination with the Administration department, support the deployment of workplace initiatives contributing to a positive and engaging work environment;</li><li>Take an active part in all Labor union negotiations and social dialogue processes contributing to preparation, attending sessions, and monitoring the execution of commitments;</li><li>Act as a visible and approachable HR contact for culture and engagement matters, fostering trust, psychological safety, and a strong sense of belonging within a multicultural workforce.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma Bachelor's degree (License, Bac+3) required, Master's degree (Bac+5) preferred, in Human Resources Management, Law (Social/Labor Law), Business Administration;</li><li>Additional certification or continuing education in Tunisian labor law, social security (CNSS) regulations or payroll practice is an asset;</li><li>Additional certifications in HSSE, labor relations, or international HR practices (e.g., CIPD, SHRM, trainings) considered an asset.</li><li>Minimum 5 years of progressive HR generalist experience, including exposure to labor law compliance, employee relations, and organizational development in Tunisia;</li><li>Demonstrated ownership of Learning &amp; Development, performance management, employee engagement, and retention programs in complex industrial or oil &amp; gas environments;</li><li>Proven track record in training design, delivery, and budget management, including HSSE (Health, Safety, Security &amp; Environment) programs and mandatory certifications;</li><li>Strong familiarity with Tunisian labor law, hydrocarbons code, and HR compliance requirements, including union relations and inspection procedures;</li><li>Experience in HRIS Systems and Microsoft Office (PowerPoint, Excel, Word), with the ability to produce executive-ready reports and analytics dashboards.</li><li>French, Arabic and English verbal and written (all three required).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Provide support to the accounts payable department, ensuring the reliability of supplier data, updating and maintaining the consistency of payment information in the ERP system, and controlling expense reports, in coordination with the accounts payable team. Provide support to the credit management team by participating in customer follow-up campaigns, managing the customer database, and updating customer platforms.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Bachelor's or Master's degree in Accounting, Finance or Management</font></font></li><li><font dir="auto" ><font dir="auto" >2-5 years of experience in accounting, ideally in a structured environment</font></font></li><li><font dir="auto" ><font dir="auto" >Experience in accounts payable is a plus</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of general and supplier accounting</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of an accounting ERP</font></font></li><li><font dir="auto" ><font dir="auto" >comfortable with Excel</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of VAT rules and internal controls</font></font></li><li><font dir="auto" ><font dir="auto" >Fluent French (written and spoken)</font></font></li><li><font dir="auto" ><font dir="auto" >Professional English appreciated here</font></font></li><li><font dir="auto" ><font dir="auto" >Rigour and attention to detail</font></font></li><li><font dir="auto" ><font dir="auto" >A spirit of control and analysis</font></font></li><li><font dir="auto" ><font dir="auto" >Good interpersonal skills (internal/external supplier and customer changes)</font></font></li><li><font dir="auto" ><font dir="auto" >Sense of confidentiality and ethics</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to work in a team and respect deadlines</font></font></li></ul><p></p></section>

<p>Job Title: Goldstar Processing Support Agent UK Market (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Day Shift</p><ul><li>Collaborate in real time with cross-functional and international teams.</li><li>Enjoy a structured schedule aligned with business hours.</li></ul><p>Requirements &amp; Qualifications</p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced SAP Manager to lead the end-to-end implementation of SAP S/4HANA in a Private Cloud environment. This role will be responsible for program leadership, solution design oversight, stakeholder alignment, system integration, risk management, and successful deployment of the S/4HANA platform. The ideal candidate will have strong expertise in SAP transformations, deep understanding of S/4HANA architecture, and experience managing cross-functional global teams through large-scale ERP implementations. Key Responsibilities Program &amp; Project Leadership Lead the full lifecycle implementation of SAP S/4HANA (Discover, Prepare, Explore, Realize, Deploy, Run phases). Define project scope, timelines, milestones, and resource plans. Manage internal teams, system integrators, and third-party vendors. Ensure alignment with executive leadership and business stakeholders. Oversee budget management, cost control, and reporting. Solution &amp; Technical Oversight Provide architectural guidance for S/4HANA Private Cloud deployment. Drive Fit-to-Standard workshops and ensure best practice adoption. Oversee system integrations (SAP and non-SAP applications). Ensure data migration strategy, governance, and validation. Manage security, compliance, and infrastructure coordination. Change &amp; Stakeholder Management Lead organizational change management and communication strategy. Facilitate executive steering committee meetings. Ensure user adoption through training and enablement programs. Risk &amp; Quality Management Identify and mitigate project risks and issues. Ensure testing strategy (Unit, SIT, UAT, Regression) is executed effectively. Maintain quality standards and governance controls. Post-Go-Live Support Oversee hypercare and transition to support model. Drive continuous improvement initiatives post-implementation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor s degree in Information Technology, Business, or related field (Master s preferred).</p></li><li><p>8+ years of SAP experience, with at least 3+ years leading S/4HANA implementations.</p></li><li><p>Proven experience with S/4HANA Private Cloud deployments.</p></li><li><p>Strong understanding of SAP modules (e.g., FI/CO, MM, SD, PP, EWM).</p></li><li><p>Experience with data migration tools, integrations (API, IDoc, middleware), and SAP Fiori.</p></li><li><p>Strong leadership and stakeholder management skills.</p></li></ul><p>Preferred Qualifications</p><ul><li><p>SAP S/4HANA certification.</p></li><li><p>Experience working with global rollouts.</p></li><li><p>Familiarity with RISE with SAP offerings.</p></li><li><p>Knowledge of Agile / Activate methodology.</p></li></ul><p>Key Competencies</p><ul><li><p>Strategic thinking and enterprise architecture understanding</p></li><li><p>Strong decision-making and risk mitigation capabilities</p></li><li><p>Executive communication and influencing skills</p></li><li><p>Vendor and contract management</p></li><li><p>Change leadership</p></li></ul><p>Expertise required (one of the below)</p><ul><li><p>Procurement Consultant</p></li><li><p>Finance DRC Functional Lead</p></li><li><p>Integration Architect</p></li><li><p>ARIBA Logistics-TM Architect</p></li><li><p>EHS Architect</p></li><li><p>Data Migration Test Automation lead</p></li><li><p>Purchasing Solution Lead</p></li><li><p>Ariba Solution Lead</p></li><li><p>Integration Solution Lead</p></li><li><p>C4C Solution Lead</p></li><li><p>HR/SF Solution Lead</p></li></ul><p></p></section>

<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope Under the general guidance of the Chief of Mission and the Programme Manager Immigration and Border Management (IBG), the Senior Programme Associate will be responsible to assist in implementation of SAR/IBG portfolio and related activities, especially regarding financial and procurement processes and commitments.</p><p>Support the Programme Manager IBG in the establishment of coordination mechanisms with relevant national counterparts and organization of coordination meetings; Provide informal translation of documents related to coordination of SAR/IBG activities, draft presentations, letters into English or Arabic, and support the organization of workshops and trainings as needed; Plan, coordinate and conduct capacity building workshops for relevant internal and external parties both in Libya and Tunisia. Support the Programme Manager in coordinating any administrative and financial processes and tasks as required, including preparing purchase requests, payment requests and invitation letters; Establish a filing system, ensure the permanent update and accuracy of archives, coordinate closely with the Programme Manager and staff to ensure appropriate document processing and follow-up on pending documentation; Coordinate and monitor the financial, administrative and technical aspects of project activities in line with IOM policies and donor requirements. Serve as liaison support to track all relevant supporting documents submitted for approval of Logistics/Procurement Unit, Finance Unit; Provide support to the Programme Manager in ensuring that IOM standards for procurement, logistics and financial procedures are duly applied. Aanalyse implementation difficulties and make recommendations for adjusting implementation modalities and work plans to best reflect changing environment on the field. Lead all the IBG related procurement action dedicated to support border management and cross border operations in line with IOM Libya s IBG activities. Perform other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications and Experience</h2><h3>Education</h3><ul><li>University Degree in a relevant field such as international relations, political sciences, migration studies, finance, business administration with five years of relevant experience, or High School Diploma with seven years of relevant professional experience.</li><li>Accredited Universities are those listed in the UNESCO World Higher Education Database.</li></ul><h3>Experience</h3><ul><li>Relevant working experience in a similar position;</li><li>Experience in working with international organizations, non-governmental organizations as well as governmental and diplomatic authorities;</li><li>Experience in the usage of office software packages (MS Word, Excel, etc.);</li><li>Previous working experience in another international organizations (IOM, UN, ICRC etc.) is an advantage;</li><li>Previous working experience with implementing and monitoring administrative procedures is an advantage.</li></ul><h3>Skills</h3><ul><li>Sound knowledge of financial and administrative management and effective resource management skills;</li><li>Good written and spoken communications skills, good interpersonal skills, ability to work in a multi-cultural environment</li></ul><h3>Languages</h3><ul><li>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, for this position, fluency in Arabic is required (oral and written).</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h3>Values</h3><ul><li>all IOM staff members must abide by and demonstrate these five values:</li><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h3>Core Competencies behavioural indicators Level 2</h3><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><h3>Managerial Competencies behavioural indicators Level 2, if with direct reports</h3><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>

<p><br></p><p><b>JOB PURPOSE:</b></p><p>Under the direct line management of a Program Manager / Project Lead, the MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework. The MEAL Officer works closely with the relevant project(s) team members, and where relevant, guides and supports them, to ensure their constant and consistent alignment with the MEAL framework and overall goal and obligations, as well as with Oxfam principles, relevant policies and approaches. The MEAL Officer also works directly with the Project(s) s partners, mentors and monitors their implementation in line with the project(s) s overall MEAL framework(s). Furthermore, the MEAL Officer is expected to engage and collaborate with other MEAL Oxfam staff members, and contribute to the NA Program Team s advancement, reports and plans.</p><p>The MEAL Officer is responsible for the development of the most effective and efficient Project Monitoring, Evaluation Accountability and Learning (MEAL) set-up and framework.</p><p>KEY RESPONSIBILITIES</p><p>MEAL Setup, Oversight &amp; Support</p><ul><li>Develop and establish project MEAL setup and plans, in consultation and collaboration with the team, partners and relevant parties.</li><li>Ensure a comprehensive project s MEAL framework, is implemented as planned, and adapted as needed following lessons learned or changes in the intervention logic and/or context.</li><li>Ensure scientific and statistically viable usage of a range of qualitative and quantitative data collection tools and methodologies to measure the project impact.</li><li>Develop and communicate an adequate oversight and support management mechanism for enduring regular mentoring and monitoring of the project progress and quality implementation by all relevant parties (staff, partners, etc.).</li><li>Engage and take active part in project governance related meetings, and/or in meetings with partners and other stakeholders, and contribute where and as relevant, needed and agreed.</li><li>Coordinate and facilitate the project planning and reporting processes, per set plans and obligations -Oxfam and donor-, directly contribute to their drafting and preparation, and ensure their quality and timely submission, together the PM and team.</li><li>Engage and take an active part in project team meetings, and contribute to the Project Management of the project, in respect of the MEAL component (present results, give recommendations, suggest solutions).</li><li>Support the project team in advancing their MEAL understanding and skills, hence contributions.</li><li>Assess the project partners MEAL capacities and needs, develop and/or coordinate and organize relevant capacity building sessions, trainings, provide and share tools, etc.</li></ul><p>Data Collection, Analysis &amp; Reporting</p><ul><li>Regularly compile project data, and produced useful and relevant analysis (to project, the partners and Oxfam programs in general), in line with the MEAL set up and plans, and as needed and agreed with the line manager.</li><li>Ensure proper monitoring of the partners activities relevant to qualitative and quantitative data collection, database design, and other applicable activities.</li><li>Support partners in the data analysis and effective integration of monitoring, evaluation and learning into the project activity plans ensuring that all program staff contribute and assist in implementing the M&amp;E activities.</li><li>Work closely with the Program Manager, the Advocacy Lead and/or Media/Com lead to ensure their input and sign off on all project related narrative, reports, plans, products, etc., and lead on their dissemination, per agrees and approved planned.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate would have expertise focused on socio-economic and gender inequalities, social and economic advancement, empowerment and improved conditions and rights.</p><p>Oxfam is seeking a MEAL Officer that is/has:</p><p>Seasoned, strategic and dynamic Manager with the following traits:</p><ul><li>Initiative, decisiveness and consistency.</li><li>Self-Awareness and mutual accountability.</li><li>Solution-oriented and agility.</li><li>A relevant bachelor s degree OR equivalent level of professional and work experience, with similar type of organizations.</li><li>At least 8 years of experience with progressive levels of professional responsibilities and proven experience in quality project implementation, monitoring, evaluation, accountability, and learning trajectory.</li><li>Good knowledge and understanding of the North Africa, especially in Morocco, Tunisia, socio-economic contexts, civil society field and the development area of work.</li><li>Solid skills in developing MEAL framework, plans, tools, and in building data collection and management mechanism, conducting data analysis, producing research, compiling strategic and effective lessons and stories.</li><li>Solid skills in coordinating and facilitating processes that require the involvement of, and/or interaction between, a collective or a team.</li><li>Good and solid writing skills, and experience in developing quality plans and producing quality reports.</li><li>Proven experience in directly engaging with, and mentoring and supporting diverse types of partners, stakeholders and colleagues, in MEAL and quality project implementation.</li><li>Experience in risk assessment, and in contributing to the development of prevention and mitigations plan, together with the team and partners.</li><li>Commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.</li><li>Commitment to Oxfam s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.</li><li>Demonstrated ability to work under pressure, prioritize, meet deadlines, and hold self and others to account.</li><li>Availability and ability to travel as required, including for partner s visits.</li><li>Excellent French and Arabic skills (reading, speaking, writing); a good command of English, is a plus.</li></ul><p>Desirable:</p><ul><li>Experience in being part of a multi-cultural and multi-disciplined team.</li><li>Commitment to Oxfam s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam s work.</li><li>Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women s rights, and diversity for all aspects of development work.</li></ul><p>PERSON SPECIFICATION Most importantly, every individual in Oxfam needs to be able to:</p><ul><li>Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here )</li><li>Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Security &amp; Compliance Engineer to support our business. He/She will be responsible for identifying threats and vulnerabilities in systems and software, and ensuring the availability, integrity, and confidentiality of the information system and data.</p><p><b>Your missions:</b></p><ul><li>Plan, implement, manage, monitor, and improve security measures to protect the organization's data, systems, and networks.</li><li>Resolve information security issues.</li><li>Respond to any security breaches of systems and/or networks.</li><li>Ensure that the organization's data and infrastructure are protected by activating appropriate security controls.</li><li>Test and identify vulnerabilities in networks and systems.</li><li>Perform daily administrative tasks, ensure reporting and communication with the relevant departments of the organization.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your profile:</p><ul><li>Degree in computer science, information technology, systems engineering, or equivalent qualification.</li><li>Minimum 3 years of experience in incident detection, intrusion detection, incident response, prevention systems, mobile device management, database security, architecture schemes.</li><li>Experience with Office 365 security.</li><li>Operational mastery of SIEM, PAM, EDR/NDR, IAM.</li><li>High attention to detail, analytical mind, and excellent problem-solving skills.</li><li>Good knowledge of cybersecurity trends and hacking techniques.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>All NRC employees are expected to work in accordance with the organisation s values. To be dedicated , innovative , inclusive and accountabl e are attitudes and believes that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction. Background The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping displaced and conflict-affected people in over 40 countries. NRC s Information, Counselling and Legal Assistance (ICLA) Core Competency provides legal protection services, including information, counselling, and legal assistance, to enable people to claim their rights and access remedies. In Libya, ongoing conflict and institutional fragility have created serious barriers to accessing legal documentation, services, and rights for displaced and conflict-affected populations. Traditionally, ICLA delivers legal information through face-to-face group information sessions (GIS) and community outreach. Globally and since 2018, NRC has been implementing a digital transformation journey to complement these methods, with the development of Kobli a modular digital platform offering a legal information portal, user accounts, document storage, and case management tools. NRC in Libya launched an information portal, DaliLy, to provide timely, accurate, and accessible legal information to these populations, complementing in-person services, and is looking at a Digital Transformation Coordinator to support the management, update and development of the platform, as well as supporting reporting and learning processes. Roles and responsibilities The ICLA Digital Transformation Coordinator will contribute to transform the way NRC provides its legal aid services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the management, update and development of the existing digital platform with technical team members and legal consultants. They will support the design, piloting and roll out of digital solutions, in particular the DaliLy platform and other contents related to Libya portfolio placed in other NRC Kobli platforms. They will ensure that reporting on outputs and outcomes is efficient and that learning from the field teams, partners and users are documented and used to strengthen NRC s approach to digitalisation. Generic Responsibilities: Promote and share ideas for improvement and necessary changes in the activities, in relation to digitalisation initiatives Ensure capacity building of project staff and transfer key skills related to digitalisation Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision for digital transformation Collaborate with Global ICLA team in Head Office to ensure alignment with global digital guidelines for ICLA. Coordinate and manage digital ICLA initiatives Support learning and development of staff on digital initiatives Compliance and adherence to NRC policies, guidance and procedures Specific responsibilities: Oversee the ICLA Libya Digital transformation initiatives Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback Coordinate legal content management, development, update and publication for the digital platform Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable) Support the transition from current ICLA database to legal case management platform (as applicable) Coordinate training opportunities for ICLA staff and users of the digital tools Build adequate technical capacity for a sustainable use of digital modalities for legal services provision Oversee marketing approaches for DaliLy advertisement Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable Support NRC in monitoring and evaluating the use of digital modalities Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies. Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project. Provide regular progress reports to the line manager and related senior management at CO and global level Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide Any other tasks as delegated by the line managers Critical interfaces ICLA Specialist ICLA National and filed Team members, particularly ICLA project manager, technical legal officer and legal consultants ICLA Digital Global advisers ICT department colleagues MEL teams Communications department SIP advisers and focal points</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree in Information Technology, Marketing, Digital Communications, or related field. Proven experience in managing digital communication, marketing, or engagement projects in complex contexts Experience working with content management systems (CMS) and digital engagement tools Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns Familiarity with monitoring, evaluation, and learning processes Fluent in English and Arabic Knowledge of the Libyan context Strong understanding of humanitarian or legal aid programmes. Experience working in INGOs is an asset Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants. Previous experience in working in complex and volatile contexts Behavioural competencies Planning and delivering results Working with people Analysing Act with integrity Empower people Deliver results</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description du poste We are seeking a highly skilled Data Modeling Specialist to play a key role in designing and maintaining high-quality data models that support our clients' data and analytics initiatives. The ideal candidate combines strong technical expertise in data modeling with the ability to understand business processes and translate requirements into scalable, maintainable, and well-documented data structures. You will work closely with data architects, data engineers, business analysts, and business stakeholders to define data requirements, establish modeling standards, and deliver conceptual, logical, and physical data models that enable reliable reporting, analytics, and operational processes. Key Responsibilities : Collaborate with business stakeholders, data architects, analysts, and engineering teams to gather and analyze data requirements. Translate business requirements into conceptual, logical, and physical data models . Design and maintain robust data structures for both operational and analytical environments. Develop and maintain entity relationship diagrams (ERDs) and associated documentation. Apply data modeling best practices to ensure data consistency, integrity, scalability, and maintainability. Define entities, relationships, cardinalities, hierarchies, and business rules in accordance with business needs. Design dimensional models, including fact and dimension tables , to support reporting and analytical use cases. Ensure adherence to enterprise naming conventions, modeling standards, and metadata requirements. Work closely with ETL/ELT and data engineering teams to support the implementation of approved data models. Analyze existing data structures and recommend improvements or optimizations where necessary. Document data definitions, transformation logic, assumptions, and model decisions. Support data governance initiatives by contributing to metadata management and the identification of critical data elements. Participate in model reviews and validate that implemented solutions accurately reflect approved designs. Communicate complex data concepts effectively to both technical and non-technical stakeholders.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Required Qualifications : Bachelor's degree in Computer Science, Information Systems, Data Management, Engineering, or a related field. 4 5 years of hands-on experience in data modeling and database design. Strong expertise in creating conceptual, logical, and physical data models . Solid understanding of relational database concepts, including normalization and appropriate denormalization techniques. Proven experience designing dimensional models using star and snowflake schemas. Strong SQL skills with the ability to analyze and validate complex datasets. Hands-on experience with data modeling tools such as Erwin Data Modeler or PowerDesigner . Experience working with data warehouse initiatives and collaborating with ETL/ELT teams. Strong understanding of metadata management and documentation practices. Ability to identify and document business rules and translate them into effective data models. Excellent analytical, problem-solving, and communication skills. Ability to work effectively with cross-functional teams and stakeholders. Preferred Qualifications : Experience working within regulated environments and familiarity with Saudi NDMO and NDI requirements . Exposure to data governance concepts, including business glossaries, critical data elements, and data quality principles. Familiarity with modern cloud data platforms such as Snowflake, Databricks, Microsoft Fabric, BigQuery, or similar technologies. Understanding of alternative modeling approaches such as Data Vault . Experience using repository-based modeling environments and version control practices. We are looking for someone who is passionate about the discipline of data modeling and takes pride in producing clear, accurate, and scalable designs. The ideal candidate challenges assumptions, uncovers hidden business rules, asks the right questions, and delivers data models that provide a solid foundation for trusted data and analytics solutions.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Courteous with strong customer service orientation</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and/or program, additional experience/skills may be required</li></ul><p>Job requirements may vary by country and will not contravene any local laws</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description du poste We are seeking a highly skilled Data Modeling Specialist to play a key role in designing and maintaining high-quality data models that support our clients' data and analytics initiatives. The ideal candidate combines strong technical expertise in data modeling with the ability to understand business processes and translate requirements into scalable, maintainable, and well-documented data structures. You will work closely with data architects, data engineers, business analysts, and business stakeholders to define data requirements, establish modeling standards, and deliver conceptual, logical, and physical data models that enable reliable reporting, analytics, and operational processes. Key Responsibilities : Collaborate with business stakeholders, data architects, analysts, and engineering teams to gather and analyze data requirements. Translate business requirements into conceptual, logical, and physical data models . Design and maintain robust data structures for both operational and analytical environments. Develop and maintain entity relationship diagrams (ERDs) and associated documentation. Apply data modeling best practices to ensure data consistency, integrity, scalability, and maintainability. Define entities, relationships, cardinalities, hierarchies, and business rules in accordance with business needs. Design dimensional models, including fact and dimension tables , to support reporting and analytical use cases. Ensure adherence to enterprise naming conventions, modeling standards, and metadata requirements. Work closely with ETL/ELT and data engineering teams to support the implementation of approved data models. Analyze existing data structures and recommend improvements or optimizations where necessary. Document data definitions, transformation logic, assumptions, and model decisions. Support data governance initiatives by contributing to metadata management and the identification of critical data elements. Participate in model reviews and validate that implemented solutions accurately reflect approved designs. Communicate complex data concepts effectively to both technical and non-technical stakeholders.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h4>Qualifications Required Qualifications :</h4><ul><li>Bachelor's degree in Computer Science, Information Systems, Data Management, Engineering, or a related field.</li><li>4 5 years of hands-on experience in data modeling and database design.</li><li>Strong expertise in creating conceptual, logical, and physical data models .</li><li>Solid understanding of relational database concepts, including normalization and appropriate denormalization techniques.</li><li>Proven experience designing dimensional models using star and snowflake schemas.</li><li>Strong SQL skills with the ability to analyze and validate complex datasets.</li><li>Hands-on experience with data modeling tools such as Erwin Data Modeler or PowerDesigner .</li><li>Experience working with data warehouse initiatives and collaborating with ETL/ELT teams.</li><li>Strong understanding of metadata management and documentation practices.</li><li>Ability to identify and document business rules and translate them into effective data models.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Ability to work effectively with cross-functional teams and stakeholders.</li></ul><h4>Preferred Qualifications :</h4><ul><li>Experience working within regulated environments and familiarity with Saudi NDMO and NDI requirements .</li><li>Exposure to data governance concepts, including business glossaries, critical data elements, and data quality principles.</li><li>Familiarity with modern cloud data platforms such as Snowflake, Databricks, Microsoft Fabric, BigQuery, or similar technologies.</li><li>Understanding of alternative modeling approaches such as Data Vault .</li><li>Experience using repository-based modeling environments and version control practices.</li></ul><h4>What We Are Looking For:</h4><p>We are looking for someone who is passionate about the discipline of data modeling and takes pride in producing clear, accurate, and scalable designs. The ideal candidate challenges assumptions, uncovers hidden business rules, asks the right questions, and delivers data models that provide a solid foundation for trusted data and analytics solutions.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Essential Functions/Core Responsibilities&nbsp;<br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p> <p> </p> <p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p> <p> </p> <p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p> <p> </p> <p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p> <p> </p> <p> Maintain basic knowledge of client products and/or services</p> <p> </p> <p> Prepare complete and accurate work including appropriately notating accounts as required</p> <p> </p> <p> Participate in activities designed to improve customer satisfaction and business performance</p> <p> </p> <p> Offer additional products and/or services</p> <p> </p> <p> Track, document and retrieve information in call tracking database</p> <p> </p> <p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p> <p> </p> Candidate Profile <br><p> </p> <p> Courteous with strong customer service orientation</p> <p> </p> <p> Ability to effectively communicate, both written and verbally</p> <p> </p> <p> Dependable with strong attention to detail</p> <p> </p> <p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p> <p> </p> <p> Tolerance for repetitive work in a fast-paced, high production work environment</p> <p> </p> <p> Ability to work as a team member, as well as independently</p> <p> </p> <p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p> <p> </p> <p> Ability to rotate shifts, as needed</p> <p> </p> <p> Based on location and/or program, additional experience/skills may be required</p> <p> </p> <p>*Job requirements may vary by country and will not contravene any local laws</p> <p> </p> Career Framework Role <br><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p> <p> </p> <p> </p> <br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b><font dir="auto" ><font dir="auto" >Essential Functions/Core Responsibilities </font></font><font dir="auto" ><font dir="auto" >:&nbsp;</font></font></b><br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p> <p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p> <p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p> <p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p> <p> Maintain basic knowledge of client products and/or services</p> <p> Prepare complete and accurate work including appropriately notating accounts as required</p> <p> Participate in activities designed to improve customer satisfaction and business performance</p> <p> Offer additional products and/or services</p> <p> Track, document and retrieve information in call tracking database</p> <p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p> <p> </p><b><br>&nbsp; Candidate Profile <br></b><p> </p> <p> Courteous with strong customer service orientation</p> <p> Ability to effectively communicate, both written and verbally</p> <p> Dependable with strong attention to detail</p> <p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p> <p> Tolerance for repetitive work in a fast-paced, high production work environment</p> <p> Ability to work as a team member, as well as independently</p> <p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p> <p> Ability to rotate shifts, as needed</p> <p> Based on location and/or program, additional experience/skills may be required</p> Career Framework Role <br><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p></div></section>

<p>Required Experience: One (1) month to one (1) year of relevant professional experience in human resources, particularly in personnel administration, recruitment, HR compliance, and HR operations support. Other Desired/Required Technical Skills: Excellent oral and written communication skills, with proven ability to draft, formulate, and prepare reports. Accuracy and professionalism in producing and reviewing documents. Strong interpersonal skills, cultural and social sensitivity, and the ability to work inclusively and collaboratively with diverse partners (members of local communities, religious and youth organizations, and authorities at various levels). Knowledge of communication tools and approaches for development. Ability to work and adapt professionally and effectively in a demanding environment. Ability to work effectively within a multicultural team of national and international staff. Proficiency in computer tools, including MS Office (Excel, Word, etc.), email, and internet tools. Knowledge of database management and office equipment. Autonomy and ability to work with minimal supervision while meeting tight deadlines. Strong awareness of security issues. Keen interest in volunteering as a lever for sustainable development, as well as in the United Nations system.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Essential Functions/Core Responsibilities <br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p> <p> </p> <p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p> <p> </p> <p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p> <p> </p> <p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p> <p> </p> <p> Maintain basic knowledge of client products and/or services</p> <p> </p> <p> Prepare complete and accurate work including appropriately notating accounts as required</p> <p> </p> <p> Participate in activities designed to improve customer satisfaction and business performance</p> <p> </p> <p> Offer additional products and/or services</p> <p> </p> <p> Track, document and retrieve information in call tracking database</p> <p> </p> <p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p> <p> </p> Candidate Profile <br><p> </p> <p> Courteous with strong customer service orientation</p> <p> </p> <p> Ability to effectively communicate, both written and verbally</p> <p> </p> <p> Dependable with strong attention to detail</p> <p> </p> <p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p> <p> </p> <p> Tolerance for repetitive work in a fast-paced, high production work environment</p> <p> </p> <p> Ability to work as a team member, as well as independently</p> <p> </p> <p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p> <p> </p> <p> Ability to rotate shifts, as needed</p> <p> </p> <p> Based on location and/or program, additional experience/skills may be required</p> <p> </p> <p>*Job requirements may vary by country and will not contravene any local laws</p> <p> </p><br></div></section>

<p>Manages the ordering and release of the rework tool, handy tool, clip gun, etc. during product changes and new introduction (Change Management &amp; Project Management)</p><p>Acts as the interface between production engineer and supplier for any new designed tool</p><p>Installs and supports in releases of process for foaming tool, moulding tool and all other innovated tooling (application of robot, AGV, VR glass, etc.)</p><p>Creates Maintenance Working Instructure for all kinds of tools and makes sure Maintenance team is trained and coached</p><p>Performs activities in order to establish setup parameters and keep figures into system for necessary tools</p><p>Manufactures and/or coordinates service provider to delivery auxiliary tools and fixtures as well as non-standard equipment</p><p>Performs specific activities for construction and modification of assembly facilities according to requirements (standards) during product changes and new introduction (Change Management &amp; Project Management) according to the process flow and plan</p><p>Defines and setups the spare parts database with all required information and orders initial spare parts</p><p>Implements lessons learned, best practice and actively shares the information within the Production Management network and country plants</p><p>Creates and reviews Tooling preparation local work instruction and training for Production Maintenance team regarding tools</p><p>Monitors the traceability of ordered tools, the material status needed for material configuration tests and validation</p><p>Ensures support for the execution of technical changes based on drawing requirement, QM requirement etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level: Technical University Degree</li><li>Language: English &amp; French</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<p>Manages the ordering and release of the rework tool, handy tool, clip gun, etc. during product changes and new introduction (Change Management &amp; Project Management)</p><p>Acts as the interface between production engineer and supplier for any new designed tool</p><p>Installs and supports in releases of process for foaming tool, moulding tool and all other innovated tooling (application of robot, AGV, VR glass, etc.)</p><p>Creates Maintenance Working Instructure for all kinds of tools and makes sure Maintenance team is trained and coached</p><p>Performs activities in order to establish setup parameters and keep figures into system for necessary tools</p><p>Manufactures and/or coordinates service provider to delivery auxiliary tools and fixtures as well as non-standard equipment</p><p>Performs specific activities for construction and modification of assembly facilities according to requirements (standards) during product changes and new introduction (Change Management &amp; Project Management) according to the process flow and plan</p><p>Defines and setups the spare parts database with all required information and orders initial spare parts</p><p>Implements lessons learned, best practice and actively shares the information within the Production Management network and country plants</p><p>Creates and reviews Tooling preparation local work instruction and training for Production Maintenance team regarding tools</p><p>Monitors the traceability of ordered tools, the material status needed for material configuration tests and validation</p><p>Ensures support for the execution of technical changes based on drawing requirement, QM requirement etc.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level: Technical University Degree</li><li>Language: English &amp; French</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Essential Functions/Core Responsibilities.&nbsp;<br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p> <p> </p> <p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p> <p> </p> <p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p> <p> </p> <p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p> <p> </p> <p> Maintain basic knowledge of client products and/or services</p> <p> </p> <p> Prepare complete and accurate work including appropriately notating accounts as required</p> <p> </p> <p> Participate in activities designed to improve customer satisfaction and business performance</p> <p> </p> <p> Offer additional products and/or services</p> <p> </p> <p> Track, document and retrieve information in call tracking database</p> <p> </p> <p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p> <p> </p> Candidate Profile <br><p> </p> <p> Courteous with strong customer service orientation</p> <p> </p> <p> Ability to effectively communicate, both written and verbally</p> <p> </p> <p> Dependable with strong attention to detail</p> <p> </p> <p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p> <p> </p> <p> Tolerance for repetitive work in a fast-paced, high production work environment</p> <p> </p> <p> Ability to work as a team member, as well as independently</p> <p> </p> <p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p> <p> </p> <p> Ability to rotate shifts, as needed</p> <p> </p> <p> Based on location and/or program, additional experience/skills may be required</p> <p> </p> <p>*Job requirements may vary by country and will not contravene any local laws</p> <p> </p> Career Framework Role <br><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p> <p> </p> <p> </p> <strong>Disclaimer </strong> <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p> <p> </p> <p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p> <p> </p>",</div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Courteous with strong customer service orientation Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><p></p></section>