Database Developer Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking for a German Speaker Operations &amp; Community Associate on a Freelance base * Fresh graduates are welcome to apply Who we are Founded in 2006, our story started with two entrepreneurs.<br> Today, we’re proud to be a global business.<br> From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries.<br> We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.<br> At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life.<br> We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.<br> What you will be doing You will join a dynamic and fast-paced environment and work closely with our teams based worldwide.<br> For this role, you will be responsible for the entire mission execution cycle of the Company’s designated area, handling fieldworks, pilots and more.<br> The goal is the successful, timely and cost-effective execution of the local projects.<br> Your daily tasks will involve: Recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific proojects (by emails/phone calls) Manage the timely assignment and execution of the missions as per company standards, specific client requirements and project schedule/deadline.<br> Coordinate and report project status to the Operations Manager or the Operations Team Lead.<br> What you will bring along This role requires strong interest and experience in project coordination and community management .<br> You should also have the below: Excellent communication skills.<br> Microsoft Office skills required.<br> Excellent abilities in organizing and coordinating project activities.<br> Positive and outgoing personality.<br> Being resourceful, proactive, and having a problem-solving mindset.<br> Ability to work independently, demonstrating self-motivation in managing tasks and projects Time management and planning/scheduling.<br> Interpersonal skills- strong Customer-service orientation.<br> Knowledge of the luxury industry is a plus.<br> Fluency in English and German required.<br> If you have what we are looking for, please make sure to attach your updated Resume with your contact details.<br> Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.<br> To know more about us, please visit our website: https://www.<br>cxg.com</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span>Goldstar&nbsp;Processing&nbsp;Support&nbsp;Agent&nbsp;North&nbsp;America&nbsp;(Evening&nbsp;Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact&nbsp;CentreSupervisor</span> <br> <span><strong>Overview of Role:</strong></span><br><span>The Order Processing Support Agent is responsible for managing the entire order processing&nbsp;cycle,&nbsp;from&nbsp;order&nbsp;entrystage&nbsp;to&nbsp;releasing&nbsp;orders&nbsp;to&nbsp;production.&nbsp;This&nbsp;role&nbsp;ensures that&nbsp;all&nbsp;orders&nbsp;are&nbsp;accurately&nbsp;entered&nbsp;into&nbsp;the&nbsp;system,verified&nbsp;for&nbsp;correctness,&nbsp;and&nbsp;released to the production team in a timely manner.</span> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <ul> <li><span>Accurately&nbsp;enter&nbsp;customer&nbsp;orders&nbsp;into&nbsp;GOPA&nbsp;(Goldstar&nbsp;OrderProcessing Application) and upload relevant documentation/files linked to the order.</span></li> <li><span>Review&nbsp;order&nbsp;detailsfor&nbsp;completeness&nbsp;andcorrectness,&nbsp;including&nbsp;quantities, pricing, stock&nbsp;availability,&nbsp;art&nbsp;and&nbsp;delivery&nbsp;dates,&nbsp;etc.</span></li> <li><span>Ensure&nbsp;artwork&nbsp;is&nbsp;processed&nbsp;accurately&nbsp;and&nbsp;in&nbsp;a&nbsp;timely&nbsp;manner&nbsp;before&nbsp;sending&nbsp;it&nbsp;to&nbsp;the &nbsp;customer for approval (if required)</span></li> <li><span>Confirm artwork and order details with customers, addressing any discrepancies or queries&nbsp;promptly.</span></li> <li><span>Monitor&nbsp;the&nbsp;statusof&nbsp;orders&nbsp;throughout&nbsp;the&nbsp;dashboard,&nbsp;ensuring&nbsp;timely updates&nbsp;and communications&nbsp;with&nbsp;thecustomer.&nbsp;Calling&nbsp;the&nbsp;customer&nbsp;by&nbsp;phone&nbsp;maybe&nbsp;required&nbsp;if no responses are received via email.</span></li> <li><span>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</span></li> <li><span>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing it to production.</span></li> <li><span>Ensure all necessary production requirements and production instructions are complete and clear, to avoid orders being placed on clarity.</span></li> <li><span>Provide&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;updatesto&nbsp;customers&nbsp;regarding&nbsp;order&nbsp;status,&nbsp;changes,&nbsp;or delays.&nbsp;(e.g.&nbsp;supplyeligible/stock&nbsp;issues,&nbsp;clarifies,&nbsp;production&nbsp;problems,&nbsp;etc.)</span></li> <li><span>Proactively&nbsp;communicate&nbsp;with&nbsp;customers&nbsp;to&nbsp;manage&nbsp;expectations&nbsp;and&nbsp;ensure</span></li> <li><span>satisfaction.&nbsp;Any&nbsp;other&nbsp;tasksthat&nbsp;may&nbsp;be&nbsp;required</span></li> </ul> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>1 year seniority in National Pen is required</span></li> <li><span>1 year seniority in Goldstar in needed</span></li> <li><span>Attention&nbsp;to&nbsp;detail–&nbsp;strong&nbsp;accuracy,&nbsp;reading,&nbsp;comprehension&nbsp;andlistening&nbsp;skills&nbsp;are critical</span></li> <li><span>Problem&nbsp;solving&nbsp;skills-&nbsp;The&nbsp;abilityto&nbsp;think&nbsp;on&nbsp;your&nbsp;feet,the&nbsp;ability&nbsp;to&nbsp;work&nbsp;hardunder pressure,&nbsp;and&nbsp;greatproblem-solving&nbsp;skills&nbsp;are&nbsp;three&nbsp;essential&nbsp;attributes&nbsp;for&nbsp;thisrole</span></li> <li><span>Languages&nbsp;- Proficient&nbsp;written&nbsp;and&nbsp;oral (in English)&nbsp;is&nbsp;essential.</span></li> <li><span>Strong&nbsp;communicator&nbsp;–&nbsp;A&nbsp;teamplayer&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;build&nbsp;relationships,&nbsp;and&nbsp;work with&nbsp;and through others&nbsp;to&nbsp;achieve&nbsp;Goldstar’s&nbsp;goals&nbsp;is&nbsp;essential</span></li> <li><span>Customer Service Focus - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</span></li> <li><span>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</span></li> <li><span><strong>Excellent&nbsp;organization&nbsp;</strong>and&nbsp;<strong>time-management&nbsp;</strong>skills&nbsp;are&nbsp;also&nbsp;essential</span></li> <li><span>Computer&nbsp;literate,&nbsp;withgood&nbsp;keyboard&nbsp;skills;familiar&nbsp;with&nbsp;different&nbsp;on-line&nbsp;database</span></li> </ul> <p><span>packages and the <strong>Microsoft office Suite&nbsp;</strong>of products. Experience using the Matrix/GOPA entry app is an advantage.</span></p><br> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong>Equal Opportunity Employer</strong></span></p><br> <p><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span>Goldstar&nbsp;Processing&nbsp;Support&nbsp;Agent&nbsp;North&nbsp;America&nbsp;(Evening&nbsp;Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact&nbsp;CentreSupervisor</span> <br> <span><strong>Overview of Role:</strong></span><br><span>The Order Processing Support Agent is responsible for managing the entire order processing&nbsp;cycle,&nbsp;from&nbsp;order&nbsp;entrystage&nbsp;to&nbsp;releasing&nbsp;orders&nbsp;to&nbsp;production.&nbsp;This&nbsp;role&nbsp;ensures that&nbsp;all&nbsp;orders&nbsp;are&nbsp;accurately&nbsp;entered&nbsp;into&nbsp;the&nbsp;system,verified&nbsp;for&nbsp;correctness,&nbsp;and&nbsp;released to the production team in a timely manner.</span> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <ul> <li><span>Accurately&nbsp;enter&nbsp;customer&nbsp;orders&nbsp;into&nbsp;GOPA&nbsp;(Goldstar&nbsp;OrderProcessing Application) and upload relevant documentation/files linked to the order.</span></li> <li><span>Review&nbsp;order&nbsp;detailsfor&nbsp;completeness&nbsp;andcorrectness,&nbsp;including&nbsp;quantities, pricing, stock&nbsp;availability,&nbsp;art&nbsp;and&nbsp;delivery&nbsp;dates,&nbsp;etc.</span></li> <li><span>Ensure&nbsp;artwork&nbsp;is&nbsp;processed&nbsp;accurately&nbsp;and&nbsp;in&nbsp;a&nbsp;timely&nbsp;manner&nbsp;before&nbsp;sending&nbsp;it&nbsp;to&nbsp;the &nbsp;customer for approval (if required)</span></li> <li><span>Confirm artwork and order details with customers, addressing any discrepancies or queries&nbsp;promptly.</span></li> <li><span>Monitor&nbsp;the&nbsp;statusof&nbsp;orders&nbsp;throughout&nbsp;the&nbsp;dashboard,&nbsp;ensuring&nbsp;timely updates&nbsp;and communications&nbsp;with&nbsp;thecustomer.&nbsp;Calling&nbsp;the&nbsp;customer&nbsp;by&nbsp;phone&nbsp;maybe&nbsp;required&nbsp;if no responses are received via email.</span></li> <li><span>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</span></li> <li><span>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing it to production.</span></li> <li><span>Ensure all necessary production requirements and production instructions are complete and clear, to avoid orders being placed on clarity.</span></li> <li><span>Provide&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;updatesto&nbsp;customers&nbsp;regarding&nbsp;order&nbsp;status,&nbsp;changes,&nbsp;or delays.&nbsp;(e.g.&nbsp;supplyeligible/stock&nbsp;issues,&nbsp;clarifies,&nbsp;production&nbsp;problems,&nbsp;etc.)</span></li> <li><span>Proactively&nbsp;communicate&nbsp;with&nbsp;customers&nbsp;to&nbsp;manage&nbsp;expectations&nbsp;and&nbsp;ensure</span></li> <li><span>satisfaction.&nbsp;Any&nbsp;other&nbsp;tasksthat&nbsp;may&nbsp;be&nbsp;required</span></li> </ul> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>1 year seniority in National Pen is required</span></li> <li><span>1 year seniority in Goldstar in needed</span></li> <li><span>Attention&nbsp;to&nbsp;detail–&nbsp;strong&nbsp;accuracy,&nbsp;reading,&nbsp;comprehension&nbsp;andlistening&nbsp;skills&nbsp;are critical</span></li> <li><span>Problem&nbsp;solving&nbsp;skills-&nbsp;The&nbsp;abilityto&nbsp;think&nbsp;on&nbsp;your&nbsp;feet,the&nbsp;ability&nbsp;to&nbsp;work&nbsp;hardunder pressure,&nbsp;and&nbsp;greatproblem-solving&nbsp;skills&nbsp;are&nbsp;three&nbsp;essential&nbsp;attributes&nbsp;for&nbsp;thisrole</span></li> <li><span>Languages&nbsp;- Proficient&nbsp;written&nbsp;and&nbsp;oral (in English)&nbsp;is&nbsp;essential.</span></li> <li><span>Strong&nbsp;communicator&nbsp;–&nbsp;A&nbsp;teamplayer&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;build&nbsp;relationships,&nbsp;and&nbsp;work with&nbsp;and through others&nbsp;to&nbsp;achieve&nbsp;Goldstar’s&nbsp;goals&nbsp;is&nbsp;essential</span></li> <li><span>Customer Service Focus - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</span></li> <li><span>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</span></li> <li><span><strong>Excellent&nbsp;organization&nbsp;</strong>and&nbsp;<strong>time-management&nbsp;</strong>skills&nbsp;are&nbsp;also&nbsp;essential</span></li> <li><span>Computer&nbsp;literate,&nbsp;withgood&nbsp;keyboard&nbsp;skills;familiar&nbsp;with&nbsp;different&nbsp;on-line&nbsp;database</span></li> </ul> <p><span>packages and the <strong>Microsoft office Suite&nbsp;</strong>of products. Experience using the Matrix/GOPA entry app is an advantage.</span></p><br> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong>Equal Opportunity Employer</strong></span></p><br> <p><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>ESS Manager:</b></p><p><b>Basic Scope of Job</b></p><p>We are looking for an experienced and results-oriented Enterprise Support System (ESS) Manager with strong expertise in the Telecom domain. The role is responsible for managing end-to-end ESS application operations, ensuring high service availability, optimal performance, and strict SLA compliance. The ideal candidate will bring strong operational leadership, telecom application knowledge, and a continuous improvement mindset to drive efficiency and business value in a fast-paced environment.</p><p><br></p><p><b>Principal Duties And Responsibilities</b></p><ul><li>Responsible for managing Telecom ESS application ecosystem including Inhouse Java developed Front-end Channels, web portal, Eshop, CRM, Radius, and Cloud platforms.</li><li>Own and manage end-to-end operations of Telecom ESS applications, ensuring availability, performance, and adherence to SLAs.</li><li>Automation 1st Mindset to remove manual work.</li><li>Act as the primary point of coordination between IT teams, vendors, and business stakeholders to ensure smooth service delivery.</li><li>Define, implement, and govern ITIL-based processes including Incident, Problem, Change, Release, SLA, and Service Reporting management.</li><li>Ensure operational governance, quality assurance, and compliance across all ESS application services.</li><li>Drive process optimization, automation, and continuous service improvement initiatives to enhance operational efficiency and customer satisfaction.</li><li>Forecast resource requirements and lead recruitment, onboarding, and capability development of support teams.</li><li>Lead cross-functional teams with clear accountability, performance management, and role clarity.</li><li>Monitor and report key operational KPIs, SLAs, OLAs, and service performance metrics, ensuring timely corrective actions.</li><li>Lead major incident management, root cause analysis (RCA), and implementation of preventive measures.</li><li>Coordinate with engineering, architecture, and vendor teams for system upgrades, patches, and enhancements.</li><li>Manage vendor performance, contractual obligations, renewals, and service delivery against agreed KPIs.</li><li>Ensure compliance with telecom regulations, security standards, audit requirements, and data protection policies.</li><li>Prepare and present operational dashboards, performance reports, budget reviews, and forecasts to senior management.</li></ul><p><b>Education &amp; Qualification</b></p><ul><li>Bachelor’s degree in Telecommunications, IT, Business Administration, Operations Management, or a related field.</li><li>Strong understanding of Telecom ESS environments (CRM , Sales Channel , Middleware etc).</li><li>Strong IT knowledge including databases, reporting tools, and enterprise application operations.</li><li>Experience in financial reporting within telecom or technology environments is an advantage.</li><li>ITIL / Service Management certification (preferred)</li><li>Telecom domain and application-specific operational training</li></ul><p><br></p><p><b>Special Skills</b></p><ul><li>Strong leadership and team management capabilities with experience handling large, multi-skilled teams</li><li>Excellent negotiation, conflict resolution, and stakeholder management skills</li><li>Strong experience in vendor and contract management</li><li>Proven ability in budgeting, workforce planning, and operational governance</li><li>Fluent in Arabic, French, and English</li></ul><p><br></p><p><b>Experience</b></p><ul><li>Minimum 10 years of relevant professional experience </li><li>At least 3+ years in a Telecom Operations / Application Support leadership role </li></ul><p><br></p><p><b>VAS &amp; BSS Manager:</b></p><p><b>Basic Scope of Job</b></p><p>We are looking for an experienced and results-oriented Business Support System (VAS &amp;BSS) Manager with strong expertise in the Telecom domain. The role is responsible for managing end-to-end VAS &amp;BSS application operations, ensuring high service availability, optimal performance, and strict SLA compliance. The ideal candidate will bring strong operational leadership, telecom application knowledge, and a continuous improvement mindset to drive efficiency and business value in a fast-paced environment</p><p><br></p><p><b>Principal Duties And Responsibilities</b></p><ul><li>Responsible for managing Telecom BSS/VAS application ecosystem including Charging, Billing, Mediation, Provisioning, Interconnect, Middleware, and VAS platforms.</li><li>Own and manage end-to-end operations of Telecom BSS applications, ensuring availability, performance, and adherence to SLAs.</li><li>Act as the primary point of coordination between IT teams, vendors, and business stakeholders to ensure smooth service delivery.</li><li>Define, implement, and govern ITIL-based processes including Incident, Problem, Change, Release, SLA, and Service Reporting management.</li><li>Ensure operational governance, quality assurance, and compliance across all BSS application services.</li><li>Drive process optimization, automation, and continuous service improvement initiatives to enhance operational efficiency and customer satisfaction.</li><li>Plan and manage operational budgets, resource allocation, and cost optimization activities.</li><li>Forecast resource requirements and lead recruitment, onboarding, and capability development of support teams.</li><li>Lead cross-functional teams with clear accountability, performance management, and role clarity.</li><li>Monitor and report key operational KPIs, SLAs, OLAs, and service performance metrics, ensuring timely corrective actions.</li><li>Lead major incident management, root cause analysis (RCA), and implementation of preventive measures.</li><li>Coordinate with engineering, architecture, and vendor teams for system upgrades, patches, and enhancements.</li><li>Manage vendor performance, contractual obligations, renewals, and service delivery against agreed KPIs.</li><li>Ensure compliance with telecom regulations, security standards, audit requirements, and data protection policies.</li><li>Prepare and present operational dashboards, performance reports, budget reviews, and forecasts to senior management.</li></ul><p><br></p><p><b>Education &amp; Qualification</b></p><ul><li>Bachelor’s degree in Telecommunications, IT, Business Administration, Operations Management, or a related field.</li><li>Strong understanding of Telecom BSS/OSS environments including Charging, Billing, Mediation, Middleware, Interconnect, and related systems.</li><li>Strong IT knowledge including databases, reporting tools, and enterprise application operations.</li><li>Experience in financial reporting within telecom or technology environments is an advantage.ITIL / Service Management certification (preferred)</li><li>Telecom domain and application-specific operational training</li></ul><p><br></p><p><b>Special Skills</b></p><ul><li>Strong leadership and team management capabilities with experience handling large, multi-skilled teams</li><li>Excellent negotiation, conflict resolution, and stakeholder management skills</li><li>Strong experience in vendor and contract management</li><li>Proven ability in budgeting, workforce planning, and operational governance</li><li>Fluent in Arabic, French, and English</li></ul><p><br></p><p><b>Experience</b></p><ul><li>Minimum 10 years of relevant professional experience </li><li>At least 3+ years in a Telecom Operations / Application Support leadership role</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>ERP Support Specialist:</b></p><p><b>Basic Scope of Job</b></p><ul><li>Techno Functional Oracle E-Business Suite (EBS) and Oracle Hyperion Expert in HRMS, SCM, Planning, budgeting &amp;Financial for Telecom Operator.</li><li>Providing Technical Support for Oracle HRMS, SCM &amp; Financials business users as and when required.</li><li>Participate in the evaluation of ERP and collaboration systems performance in order to ensure continuing relevance of enterprise solutions provided.</li><li>Monitor the performance of installed ERP and collaboration systems to ensure efficient workflow of Customer operations.</li><li>Participate &amp; help technical team in the deployment of patches and upgrades to ERP and collaboration systems.</li><li>Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, ERP and Collaboration Systems.</li><li>Support Finance users in budget upload &amp; smooth &amp; timely month end/year end closing.</li><li>Analysis and Development of the Ad hoc queries required by business users.</li><li>Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.</li><li>Develops operational solutions by defining, studying and screening alternative solutions; determining impact on total system.</li><li>Anticipates operational problems by studying operating targets, modes of operation, unit limitations; monitoring unit performance.</li><li>Improves operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to unit design and modification teams.</li><li>Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.</li><li>Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.</li><li>Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li> Independent problem solver, self-driven and possess great tact</li><li>Pleasant personality, excellent communications and presentation skills</li><li>Enjoys new challenges and interest in technologies and services</li><li>Strong knowledge and UNIX, Linux use for administration and shell scripting.</li><li>Strong knowledge Oracle EBS and Database.</li></ul><p>Good knowledge in IP Network, TCP/IP protocol and related troubleshooting tools etc.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Job&nbsp;Title:</strong>&nbsp;Merchandising Coordinator</span></p><br> <br> <p><span>&nbsp;<strong>Department:</strong> Merchandising</span></p><br> <br> <p><span><strong>Location</strong>:&nbsp;Tunis,&nbsp;Tunisia</span></p><br> <br> <p><span><strong>Reporting&nbsp;to:&nbsp;</strong>Senior Merchandise Manger</span></p><br> <br> <p><span><strong><u>Overview&nbsp;of&nbsp;Role:</u></strong></span></p><br> <p><br><span>&nbsp;The Merchandising Coordinator is responsible for supporting the Senior Merchandising Manager to drive sales, optimize the product assortment, and enhance the overall online shopping experience in alignment with the overall merchandising and category strategy. This role works closely with the Product Data Management (PDM) and Site merchandising teams to ensure all products are accurately set up, merchandised and optimized on site. The person in this role will be in a key role in leading and executing the day-to-day needs of the business. The ideal candidate should have strong organizational and communication skills, thrive in a fast-paced environment, and be comfortable collaborating across multiple teams.</span><br> &nbsp;</p><br> <br> <p><span><strong>&nbsp;<u>Primary Duties &amp; Responsibilities</u></strong></span><br> &nbsp;</p><br> <p><span><strong>&nbsp;<u>Support and execute merchandising strategy for North America</u></strong></span><br> &nbsp;</p><br> <ul> <li><span>Assist in executing marketing and site campaigns, including curated product lists, seasonal themes and collections&nbsp;</span></li> <li><span>Lead gap and competitive analysis at the market level and partner with merchandise managers on category strategy&nbsp;</span></li> <li><span>Collaborate with the Category Manager to implement product strategies and ensure timely product launches&nbsp;</span></li> <li><span>Manage the setup of new products in the system, ensuring accurate data entry for product descriptions, pricing, images, and attributes&nbsp;</span></li> <li><span>Cultivate and maintain strong vendor relationships through regular communication and collaboration&nbsp;</span></li> <li><span>Create and maintain visual merchandising boards to communicate product assortments to cross functional partners monthly&nbsp;</span></li> <li><span>Stay on top of industry trends via competitive shopping, social media, search interest, trade shows, etc.&nbsp;</span></li> </ul> <br> <p><span><strong><u>Support site initiatives to drive growth</u></strong></span><br> &nbsp;</p><br> <ul> <li><span>Partner with the site merchandising team to curate and manage product assortments, seasonal collections, and landing pages</span></li> <li><span>Assist in optimizing site merchandising elements, including product categorization, filters, and attributions to enhance the customer experience and drive conversion</span></li> <li><span>Monitor product placements and ensure accurate representation on the website, including pricing, photography, and product descriptions</span></li> <li><span>Ensure correct product categorizations are assigned to all products based on ecommerce and search optimization best practices</span></li> <li><span>Support photography process with the Creative and Merchandising teams to ensure products arrive to photoshoot in a timely manner to support lifestyle and product photography, including managing and updating the sample database</span></li> <li><span>Manage accuracy of product data via Product Information Management (PIM) tool and submit tickets to resolve issues via Jira</span></li> </ul> <p><span><strong>&nbsp; <u>Assist with product lifecycle management</u></strong></span></p><br> <ul> <li><span>Adhere to Product Development and MPP (Master Project Planning) calendars, and support deadlines a with internal and external partners to meet key deliverables for new product introductions each quarter</span></li> <li><span>QA all new product introductions to ensure SKUs are merchandised on the correct pages, orderable with the correct imagery, copy, and pricing</span></li> <li><span>Support pricing strategy for end-of-life products</span></li> <li><span>Manage accuracy of product data via Product Information Management (PIM) tool and submit tickets to resolve issues</span></li> </ul> <p><span><strong>&nbsp;<u>Reporting &amp; Optimization:</u></strong></span></p><br> <ul> <li><span>Generate reports on product performance and merchandising initiatives to track progress and optimize future efforts.</span></li> <li><span>Provide recommendations based on data insights to continuously improve merchandising strategies.</span></li> <li> <p><span>Manage ad hoc projects, as needed</span></p><br> </li> </ul> <p><span><strong>&nbsp;<u>Requirements and Qualifications</u></strong></span></p><br> <ul> <li><span>Bachelor's Degree or relevant experience</span></li> <li><span>2-4 years of relevant experience in eCommerce and/or Merchandising</span></li> <li><span>Fluent in English and European language is a plus (preferably German)</span></li> <li><span>Strong written, oral communication</span></li> <li><span>Self-starter who takes ownership and initiative and can excel in a fast-paced, high growth, entrepreneurial environment</span></li> <li><span>Proactive thinker with the ability to focus on meeting larger business goals</span></li> <li><span>Balance urgent and effective action, commitment to excellence, and take initiative to resolve problems and work quality</span></li> <li><span>Ability to work with limited resources and willingness to be involved in many aspects of a growing company</span></li> <li><span>Genuine interest/passion in the promotional products industry</span></li> <li> <p><span>Proficient in Microsoft Excel, Word, and PowerPoint</span></p><br> <p><br><span><strong><u>Our&nbsp;values</u></strong></span></p><br> <p><span>At&nbsp;Pens.com&nbsp;we&nbsp;are&nbsp;guidedby&nbsp;a&nbsp;set&nbsp;of&nbsp;core&nbsp;values&nbsp;thatdefine&nbsp;our&nbsp;culture&nbsp;and&nbsp;approach&nbsp;to hiring:</span></p><br></li> <li> <p><span><strong>Customers-First:</strong></span><br><span>We are committed to delivering exceptional customer experiences, both internally and externally.&nbsp;By&nbsp;understanding&nbsp;and&nbsp;fulfilling&nbsp;customer&nbsp;needs,&nbsp;we&nbsp;create&nbsp;impactful solutions&nbsp;that leave a lasting impression.</span></p><br></li> <li> <p><span><strong>Continuous&nbsp;Improvement:</strong></span><br><span>We&nbsp;believe&nbsp;in&nbsp;the&nbsp;powerof&nbsp;growth&nbsp;and&nbsp;evolution.&nbsp;Through&nbsp;open&nbsp;communication&nbsp;and&nbsp;a culture&nbsp;of&nbsp;innovation,&nbsp;we&nbsp;continuously&nbsp;strive&nbsp;to&nbsp;enhance&nbsp;our&nbsp;business&nbsp;and&nbsp;adapt&nbsp;to changing&nbsp;landscapes.</span></p><br></li> <li> <p><span><strong>Goal-Oriented:</strong></span><br><span>We&nbsp;set&nbsp;clearobjectives,&nbsp;remain&nbsp;disciplined&nbsp;in&nbsp;execution,&nbsp;and&nbsp;hold&nbsp;ourselves&nbsp;accountable for&nbsp;achieving&nbsp;measurable&nbsp;goals.&nbsp;Our&nbsp;focusis&nbsp;on&nbsp;drivingresults&nbsp;and&nbsp;makingmeaningful progress.</span></p><br></li> <li> <p><span><strong>Integrity:</strong></span><br><span>We&nbsp;prioritize&nbsp;ethicsin&nbsp;everything&nbsp;we&nbsp;do,&nbsp;ensuring&nbsp;that&nbsp;our&nbsp;actions&nbsp;are&nbsp;grounded&nbsp;in&nbsp;integrity and responsibility towards our planet, products, and people.</span></p><br></li> <li> <p><span><strong>People-Centric:</strong></span><br><span>We&nbsp;value&nbsp;and&nbsp;respect&nbsp;every&nbsp;member&nbsp;of&nbsp;our&nbsp;team,&nbsp;fostering&nbsp;an&nbsp;environment&nbsp;where&nbsp;diversity&nbsp;is celebrated, contributions are recognized, and growth is encouraged.</span><br><span><strong><u>Equal&nbsp;Opportunity&nbsp;Employer</u></strong></span><br><span>We&nbsp;are&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer&nbsp;and&nbsp;valuediversity&nbsp;at&nbsp;ourcompany.&nbsp;We&nbsp;do&nbsp;not discriminate&nbsp;on&nbsp;the&nbsp;basis&nbsp;of&nbsp;race,&nbsp;religion,&nbsp;color,&nbsp;national&nbsp;origin,sex,&nbsp;gender,&nbsp;gender&nbsp;expression, sexual orientation, age, marital status, veteran status, or disability status. We will&nbsp;ensure that individuals with disabilities are provided reasonable accommodation&nbsp;to participate&nbsp;in&nbsp;the&nbsp;job&nbsp;application&nbsp;or&nbsp;interview&nbsp;process,&nbsp;to&nbsp;perform&nbsp;essential&nbsp;job&nbsp;functions, and&nbsp;to&nbsp;receive&nbsp;otherbenefits&nbsp;and&nbsp;privileges&nbsp;of&nbsp;employment.&nbsp;Pleasecontact&nbsp;us&nbsp;to&nbsp;request accommodation&nbsp;-&nbsp;no&nbsp;applicant&nbsp;willbe&nbsp;penalized&nbsp;as&nbsp;a&nbsp;resultof&nbsp;such&nbsp;a&nbsp;request.</span><br><span><strong>About&nbsp;Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses.&nbsp;With&nbsp;56&nbsp;years of&nbsp;experience&nbsp;and&nbsp;serving&nbsp;22&nbsp;countries&nbsp;worldwide, Pens.com&nbsp;offersMORE&nbsp;value,&nbsp;savings&nbsp;and&nbsp;time&nbsp;to&nbsp;customers&nbsp;through&nbsp;expert&nbsp;guidance on&nbsp;a&nbsp;broad&nbsp;rangeof&nbsp;personalized&nbsp;promotional&nbsp;products,&nbsp;including&nbsp;writing&nbsp;instruments,&nbsp;stationery,&nbsp;drinkware,&nbsp;bags,&nbsp;gifts,&nbsp;and&nbsp;trade&nbsp;show&nbsp;accessories.&nbsp;Pens.com&nbsp;operates&nbsp;via&nbsp;a network&nbsp;of&nbsp;more&nbsp;than10&nbsp;facilities&nbsp;acrossNorth&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span></p><br> <p><span>To&nbsp;learn&nbsp;more,&nbsp;visit:</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span><br> &nbsp;</p><br></li> </ul> <br> <br> <p>#LI-NG1 #LI-Onsite</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h3>Required Qualifications and Experience</h3><p>Education</p><ul><li>Bachelor's degree in Political, Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field from an accredited academic institution with three years of relevant professional experience; or,</li><li>High School diploma with five years of relevant professional experience.</li></ul><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience</p><ul><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations;</li><li>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups;</li><li>Prior work experience with international humanitarian organizations, non-government or government institutions/organisation in a multi-cultural setting is an advantage; and,</li><li>Experience in Monitoring and Evaluation of development projects, creation of Communication and Visibility materials, Reporting, Project Development, is considered an asset.</li></ul><p>Skills</p><ul><li>Strong organizational, planning, and coordination skills, particularly in the implementation of construction-related projects;</li><li>Strong skills in using Microsoft Office (Outlook, Word, Excel, PowerPoint);</li><li>Skills in using Adobe suit (Photoshop, InDesign);</li><li>Excellent time management, attention to detail, and problem-solving skills;</li><li>Excellent verbal and written communication skills in English, Arabic, and French; and,</li><li>Ability to work effectively and harmoniously within a team of colleagues from diverse cultural and professional backgrounds.</li></ul><p>Languages</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French,).</p><h3>Required Competencies</h3><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h3>Values</h3><p>- all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h3>Core Competencies</h3><p>behavioural indicators</p><strong>Level 1</strong><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.</p><br><p>Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.</p><br><br><br>Job Description<p>Machine Planning &amp; Capacity Management:<br></p><br><p>- Defines and prioritizes the cutting order and redistributes the machine workload (e.g. because of preventive or unplanned maintenance affected machines must be redistributed).<br></p><br><p>- Builds an urgent optimization, (if required e.g. in case of urgent request of customer, unavailability, utilization, or lack of material availability).<br></p><br><p>- Checks the existing databases (e. g. Cutting Area Optimization (CAO), FORS, etc. for missing data e.g. crimp data, routing, tools, etc.).<br></p><br><p>- Identifies and conducts continuous improvement activities in the area of responsibility.<br></p><br><p>Assembly planning areas:<br></p><br><p>- Routes and prioritizes the order distribution to production lines and workstations after receiving the required plan from Value Chain Management.<br></p><br><p>- Moves orders within the sequence to accommodate urgent orders, missing material impact etc.<br></p><br><p>- Creates required reports for order completion e. g. On Time, In Full data (OTIF).<br></p><br><p>- Monitors plan adherence and escalates deviations to supervisor.<br></p><br><p>- Initiates plan changes if required due to external factors (Urgent customer orders/ Missing material/resources/equipment).<br></p><br><p>- Participates and supports the regular meetings on schedule adherence with all involved functions i. e. shift leader, segment leader, Value Chain Management.</p><br><br><br>Qualifications and Experience<p>• Education Level : Min BTS in technical field.</p><br><p>• Experience: Minimum of 1 year&nbsp;&nbsp;<br></p><br><p>• Communication</p><br><p>• Social &amp; intercultural sensitivity</p><br><p>• Change management</p><br><p>• Target &amp; result orientation</p><br><p>• Motivation &amp; resilience</p><br><p>• Self-organization</p><br><p>• Conflict management&nbsp;</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: We are looking for our future Senior Urban Planner to join Preventimmo, a subsidiary of the Septeo Group. Within the Delivery Department, you will participate in the production, control, and development of geographic data that powers our digital solutions. As a true expert in territorial data, you will contribute to ensuring the quality, reliability, and relevance of the information used by our clients. Your daily tasks will include: collecting, integrating, and structuring geographic data from various sources; verifying the quality, consistency, and completeness of data before it is put into production; performing spatial analyses and GIS processing; and maintaining and developing the geographic reference systems used by Preventimmo solutions. Ensure regulatory and mapping monitoring to guarantee the updating of databases; Identify anomalies and implement appropriate corrective actions; Participate in the continuous improvement and automation of processes; Collaborate with the Data, Product, Development, Delivery and Support teams; Document procedures and reference materials to guarantee their sustainability and sharing.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >With a higher education degree in geography, urban planning, geomatics, or a related field, you have significant experience in a similar environment. You are known for: Your rigor and attention to detail; Your analytical skills and logical thinking; Your autonomy and organizational skills; Your ability to work effectively in a collaborative environment; Your curiosity and willingness to learn continuously; Your ability to propose improvements and support change. An interest in innovation, artificial intelligence, and new technologies applied to geographic data will be a real asset.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our company manages one of the largest Elasticsearch clusters in France, powering a high-performance search engine applied to one of the most exhaustive global patent databases on the market. Within the "Data as a Service" (DaaS) team, we are the software and architectural core of this platform. We design data structures (mappings), develop massive ingestion pipelines, write custom plugins for Elasticsearch, and manage the query and caching backend. The DaaS team is responsible for application performance, index optimization, and result relevance. As part of our business development in Tunisia, we are looking for an Expert Elasticsearch and Backend Java Engineer to become a technical expert in our local team and collaborate closely with the teams in France.</p><p>Your Missions:</p><p>Reporting to the DaaS team, your responsibilities will cover the entire data lifecycle and Elasticsearch performance, from development to production investigation:</p><p>1. Elasticsearch Design &amp; Performance:</p><p>Design, optimize, and evolve data modeling (mappings, tokenizers, analyzers, data types) to ensure fast searches on millions of large documents.</p><p>Develop specific extensions and plugins in Java directly integrated with Elasticsearch to meet complex business needs for patent processing.</p><p>Actively participate in the preparation, testing, and validation of major and minor versions of the ES cluster.</p><p>2. Backend Development &amp; Pipelines (Java):</p><p>Develop and maintain the Elasticsearch query management backend and high-performance caching systems.</p><p>Design and optimize data loading programs (massive / batch data ingestion) and real-time index update flows.</p><p>3. Monitoring, Optimization &amp; Production Support:</p><p>Analyze cluster performance (Search &amp; Indexing throughput, latencies, JVM usage, Garbage Collection, Heap) for proactive optimization.</p><p>Be the technical point of contact for production incident investigations (in collaboration with the Systems team): slow queries, unstable nodes, etc.</p><p>Ensure capacity planning from an application perspective (sizing of shards, segments, nodes).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Technical Skills (Hard Skills):</b></li><li><b>Elasticsearch Expertise:</b> You have a mastery of Elasticsearch's internal architecture (Lucene, sharding, segments, index lifecycle, advanced aggregations). You know how to profile and optimize complex queries (Query DSL). You are familiar with indexing and searching text-based documents.</li><li><b>Java Development:</b> Perfect mastery of Java (Core, Concurrency, Performance) for backend development, pipelines, and ideally ES plugins.</li><li><b>Performance &amp; Internals:</b> Excellent knowledge of the JVM (tuning, GC log analysis, thread dumps, heap dumps).</li><li><b>Python Development:</b> Knowledge of Python and data manipulation libraries (pandas).</li><li><b>Data &amp; CI/CD Ecosystem:</b> Good knowledge of build and containerization tools (Maven, Git, Docker).</li><li><b>Human and Relational Qualities (Soft Skills):</b></li><li><b>Autonomy and Rigor:</b> Ability to propose optimizations and carry subjects end-to-end in a context.</li><li><b>Analytical and Investigative Mindset:</b> You enjoy digging into logs and metrics to solve complex performance issues (troubleshooting problems).</li><li><b>Communication:</b> Excellent level of French (written and oral) for daily interaction with the team based in France.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>MISSION Your main mission will be to take charge of the maintenance and evolution of an internal NeoXam application for consolidating billing consulting. Accompanied by a team of experts, you will participate in:</p><p>Needs analysis: collect, understand, and formalize the needs expressed by clients or internal teams, while identifying the impacts on existing solutions;</p><p>Design and configuration: contribute to the configuration of NeoXam software packages, the implementation of management rules, data flows, and reporting processes;</p><p>Development and adaptation: carry out simple adjustments, manipulate financial data, and participate in the automation of processes or reports;</p><p>Testing and validation: prepare and execute test scenarios, analyze anomalies, verify the coherence of results, and contribute to acceptance testing phases;</p><p>Documentation: draft functional and technical documents related to configurations, procedures, management rules, and project deliverables;</p><p>Deployment and support: participate in solution deployment, assist end-users, and contribute to processing feedback or incidents;</p><p>Project collaboration: work with multidisciplinary teams in an international context, communicating clearly and structuredly.</p><p>This mission will allow you to develop a dual technical and functional skill set, at the intersection of IT, financial data, and client consulting.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The gem for us is a motivated, curious, and rigorous candidate who wishes to learn and grow in an environment combining IT, data, and finance.</p><p>You are preparing for a Bac+3 (or equivalent) degree in Computer Science and have initial foundations in algorithmic thinking, object-oriented programming, SQL, and relational databases.</p><p>You enjoy teamwork, clear communication, understanding user needs, and finding concrete solutions.</p><p>You are organized, detail-oriented, autonomous in your research, and motivated by continuous learning.</p><p>An interest in finance, data, or reporting topics would be appreciated.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key ResponsibilitiesTechnical Presales Support Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE Design and propose suitable technical solutions aligned with customer needs.<br> Prepare technical proposals, solution architectures, and statements of work.<br> Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.<br> Respond to RFPs, RFIs, and RFQs with technical and functional inputs.<br> Assist in effort estimation, BOM preparation, and solution sizing.<br> Customer Engagement Participate in customer meetings, workshops, and discovery sessions.<br> Explain technical concepts clearly to both technical and non-technical stakeholders.<br> Build trusted relationships with customers, partners, and internal teams.<br> Address customer technical concerns and provide recommendations.<br> Solution Design &amp; Documentation Prepare high-level and low-level solution designs when required.<br> Create architecture diagrams, implementation approaches, and integration workflows.<br> Ensure proposed solutions follow best practices, scalability, security, and compliance standards.<br> Collaboration Coordinate with engineering, delivery, product, and support teams.<br> Work closely with project managers and solution architects during transition to delivery.<br> Support continuous improvement of presales assets, templates, and demo environments.<br> Market &amp; Product Knowledge Stay updated on industry trends, competitor solutions, and emerging technologies.<br> Maintain strong understanding of company products, services, and capabilities.<br> Required Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.<br> 3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting.<br> Experience in preparing technical proposals and responding to RFPs.<br> Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.<br> Excellent communication and presentation skills.<br> Ability to work in a fast-paced, customer-facing environment.<br> Preferred Skills Experience with cloud platforms such as Azure, AWS, or Google Cloud.<br> Knowledge of APIs, integrations, databases, and enterprise applications.<br> Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.<br> Experience with diagramming and documentation tools (Visio, Draw.<br>io, etc.). Relevant technical certifications are advantageous.<br> Soft Skills Strong analytical and problem-solving abilities.<br> Customer-oriented mindset.<br> Strong teamwork and collaboration skills.<br> Ability to manage multiple opportunities simultaneously.<br> Good negotiation and stakeholder management skills.<br> KPIs / Success Metrics Quality and timeliness of technical proposals.<br> Win rate contribution.<br> Customer satisfaction during presales engagements.<br> Accuracy of solution sizing and estimations.<br> Number of successful demos and POCs delivered.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance); Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E; Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance; Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios; Document problem statements clearly and provide verified correct answers.<br> What we look for This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field; 3+ years of of mortgage, lending, real estate, or financial services experience; Current or recent experience in underwriting &amp; origination or adjacent roles; Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1; Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance); Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E; Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance; Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios; Document problem statements clearly and provide verified correct answers.<br> What we look for This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field; 3+ years of of mortgage, lending, real estate, or financial services experience; Current or recent experience in underwriting &amp; origination or adjacent roles; Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1; Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C1/C2 both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases &amp; other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: We are looking for an IT Recruitment Officer with at least 2 years of experience in IT recruitment, with a strong background in sourcing within the French market. You will be responsible for identifying, approaching, and qualifying IT profiles (developers, consultants, project managers, etc.), conducting HR interviews, and supporting candidates throughout the recruitment process.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Minimum 2 years of experience in IT recruitment.</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent mastery of sourcing techniques (LinkedIn Recruiter, etc.).</font></font></li><li><font dir="auto" ><font dir="auto" >Good knowledge of the French IT market.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong interpersonal skills, organizational skills and autonomy.</font></font></li><li><font dir="auto" ><font dir="auto" >Mastery of French, both spoken and written.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Manage the design, development and maintenance of IT applications within the Web scope</font></font></p><p><font dir="auto" ><font dir="auto" >To supervise and lead a team of developers (Java, C#, Angular, etc.)</font></font></p><p><font dir="auto" ><font dir="auto" >To guarantee the quality, performance, security and compliance of application solutions with Group standards</font></font></p><p><font dir="auto" ><font dir="auto" >Supervise projects carried out internally and those entrusted to external partners</font></font></p><p><font dir="auto" ><font dir="auto" >Managing the web applications for the Safran Tunisia campus (3 sites)</font></font></p><p><font dir="auto" ><font dir="auto" >Supporting internal clients in expressing their needs</font></font></p><p><font dir="auto" ><font dir="auto" >Perform functional and technical analyses</font></font></p><p><font dir="auto" ><font dir="auto" >To finalize application architecture choices</font></font></p><p><font dir="auto" ><font dir="auto" >Plan and monitor development projects through to deployment and maintenance in operational condition.</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure compliance with the Group's commitments, technical standards and IT norms</font></font></p><p><font dir="auto" ><font dir="auto" >Leading cross-functional projects</font></font></p><p><font dir="auto" ><font dir="auto" >Ensuring continuous technological monitoring in web development and digitalization</font></font></p><p><font dir="auto" ><font dir="auto" >Contribute to the continuous improvement of practices and application solutions</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Mastery of application architecture principles and information systems</font></font></p><p><font dir="auto" ><font dir="auto" >Knowledge of common web technologies and version control tools</font></font></p><p><font dir="auto" ><font dir="auto" >Mastery of the fundamentals of application security</font></font></p><p><font dir="auto" ><font dir="auto" >Ability to analyze and model business needs</font></font></p><p><font dir="auto" ><font dir="auto" >Drafting of complete functional and technical specifications</font></font></p><p><font dir="auto" ><font dir="auto" >Managing the acceptance testing phases and ensuring the quality of external services</font></font></p><p><font dir="auto" ><font dir="auto" >Web project management, particularly using agile methodologies</font></font></p><p><font dir="auto" ><font dir="auto" >Leadership and ability to mentor and develop a team of developers</font></font></p><p><font dir="auto" ><font dir="auto" >Coordination of internal and external stakeholders</font></font></p><p><font dir="auto" ><font dir="auto" >Autonomy and proactive approach</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent communication and persuasive skills</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Deliver outstanding customer support via emails and calls; Assist customers with product-related inquiries; Support customers throughout the purchase process; Stay up to date with product changes and updates; Troubleshoot technical issues over the phone; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists; What you need to succeed in this role: Excellent English (C1 for both written and spoken is a must ); 1+ year experience in customer support; Strong verbal communication skills; Previous experience with a wide product range; Comfortable using technical terminology and guiding customers through troubleshooting steps; Pre-sales experience; Attention to details ; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Flexible schedule; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code:1SC</span> </div>