E-marketing Jobs in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases &amp; other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).<br> Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background.<br> Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 3F1</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits and Perks: 5 days per week and 2 days off, with rotating shifts: 8 AM–4 PM and 12 PM–8 PM GMT+2; Opportunity to work fully remote; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 3IH</span> </div>

<p><br></p><p><b>Key Responsibilities</b></p><ul><li>Act as the primary liaison between the headquarters, Fellows and implementation partners in Tunisia ensuring smooth communication, coordination, and timely flow of information.</li><li>Step in to fill gaps in cases where local partners are unable to provide support, ensuring that Fellows receive timely assistance</li><li>Oversee and support local partners in fulfilling their responsibilities, including secure communication with Fellows, programme delivery, documentation, and reporting.</li><li>Support monitoring and evaluation of project activities</li><li>Ensure compliance to administrative, security and financial processes in line with MiCT standards and templates.</li><li>Where required attend in-person events and meetings.</li><li>Support the Social Media Manager with timely updates on fellows activities, events, and other program highlights from the region.</li><li>Coordinate knowledge management for program aspects in collaboration with local partners and MiCT headquarters.</li><li>Contribute to regional planning and development by identifying challenges, opportunities, and areas for improvement in coordination with the local partners and headquarters.</li></ul><p>How to apply</p><p>Application Process</p><p>Applications, including the following should be emailed to EMAIL_ADDRESS-international.org by 23.59pm CET on 05.08.2026, citing the subject: Regional coordinator North Africa</p><ul><li>Cover Letter</li><li>CV</li><li>Daily rate in EUR incl. VAT</li></ul><p><strong>Desired Candidate Profile</strong></p><p>About MiCT Media in Cooperation and Transition (MiCT) is a non-profit organisation delivering expert media services in complex and challenging contexts with passion, precision, and agility. Through collaborative work with partners, MiCT fosters transparent, inclusive, and fair dialogue supporting resilient societies. Operating across three continents and 15 countries, MiCT facilitates journalist training, media content production, research, monitoring, and supports the financial sustainability of media partners.</p><p>Qualifications &amp; Requirements</p><ul><li>Minimum 3 years of experience in project management of emergency support projects across Northern Africa</li><li>Fluency in Arabic is required; working knowledge of English is essential</li><li>Thorough understanding of regional political and media contexts</li><li>Experience in individual case management, including psychological first aid</li><li>Experience communicating under stressful conditions</li><li>Familiarity with discourse around exile and crisis journalism, media freedom and critical, non-discriminatory development communication</li><li>Flexibility and teamwork</li><li>The position requires availability in Tunis, Tunisia for 3 months per half year implementation period</li></ul>

<p><b>Summary </b>The Oncology Therapeutic Area Representative is responsible for executing the in-field commercial strategy for assigned oncology brands within a defined territory. The role focuses on high-quality customer engagement, effective execution of brand and tactical plans, generating demand, and delivering agreed business objectives. The Oncology Therapeutic Area Representative serves as a trusted partner to oncology healthcare professionals (HCPs), supporting scientific exchange and appropriate product use while operating in full compliance with Novartis policies, ethical standards, and local regulatory requirements.</p><p>About the Role Major Accountabilities • Execute the ICE field execution framework by: • Segmenting customers according to company standards (e.g., via ViP tool). • Applying value-based tiering. • Using tailored promotional content and key messages based on customer segments. • Adhering to data-driven call plan recommendations (e.g., via IDS+). • Consistently deploying personalized omnichannel customer journeys enabled by global digital tools (e.g., RepAI, IDS+, OnCore, Veeva, etc.). • Timely documenting customer interactions and visits. • Deliver high-quality, compliant promotional activities and customer engagements aligned with oncology brand and Therapeutic Area (TA) strategies by: • Applying approved messages through the 6 Impact Behaviors (6IBs) selling model. • Leveraging technology-enabled solutions to enhance customer engagement (e.g., RepAI, IDS+, OnCore, Veeva CRM, etc.). • Continuously improving execution quality through coaching feedback, field effectiveness assessments (STEM), and performance insights (e.g., BEST, C360) in collaboration with the Area Manager and/or TA Lead. • Act as a trusted Oncology Therapeutic Area Partner to oncologists and other oncology stakeholders by communicating clinical evidence, treatment guidelines, real-world insights, and appropriate product use to support optimal patient outcomes. • Develop and maintain strong professional relationships with oncology healthcare professionals, cancer centers, key accounts, and multidisciplinary care teams within the territory. • Maximize the use of technology-enabled support systems, including "next best action" recommendations, to improve customer engagement effectiveness. • Gather, analyze, and share field insights regarding oncology treatment practices, patient pathways, market dynamics, competitor activities, customer needs, and territory opportunities to support strategic decision-making. • Participate in oncology congresses, local scientific meetings, advisory boards, and promotional activities in compliance with governance standards. • Collaborate cross-functionally with Oncology Marketing, Medical Affairs, Value &amp; Access, Business Excellence, and other key partners to deliver a seamless customer experience. • Operate in full compliance with Novartis policies, ethical standards, pharmacovigilance requirements, and local regulatory guidelines.</p><p><strong>Desired Candidate Profile</strong></p><p>Ideal Background Education • University degree in Life Sciences, Pharmacy, Medicine, Business, or a related field. Languages • Country language required. • English preferred. Experience / Professional Requirements Relevant Experience • Proven experience in the pharmaceutical, biotechnology, or healthcare industry. • Experience in Oncology is strongly preferred. • Strong understanding of oncology disease areas, treatment landscapes, clinical data interpretation, and patient journeys. • Demonstrated ability to build and maintain relationships with oncologists, hematologists, pharmacists, and other healthcare stakeholders. • Strong customer engagement and stakeholder management skills. • Ability to effectively execute personalized omnichannel customer engagement strategies. • Commercial mindset with strong execution and accountability. • Analytical skills with the ability to interpret data, insights, and KPIs to drive performance. • Excellent communication, presentation, and scientific discussion skills. • Ability to work independently while collaborating effectively across cross-functional teams. • Demonstrated proficiency in leveraging digital and AI-enabled tools as part of daily work. • High standards of integrity, ethics, compliance, and patient-centricity.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>The Oncology Therapeutic Area Representative is responsible for executing the in-field commercial strategy for assigned oncology brands within a defined territory. The role focuses on high-quality customer engagement, effective execution of brand and tactical plans, generating demand, and delivering agreed business objectives. The Oncology Therapeutic Area Representative serves as a trusted partner to oncology healthcare professionals (HCPs), supporting scientific exchange and appropriate product use while operating in full compliance with Novartis policies, ethical standards, and local regulatory requirements.<br><p><b>Job Description</b></p><br><br><p><b>Major Accountabilities</b></p><br><br><ul><li>Execute the ICE field execution framework by:<ul><li>Segmenting customers according to company standards (e.g., via ViP tool).</li><li>Applying value-based tiering.</li><li>Using tailored promotional content and key messages based on customer segments.</li><li>Adhering to data-driven call plan recommendations (e.g., via IDS+).</li><li>Consistently deploying personalized omnichannel customer journeys enabled by global digital tools (e.g., RepAI, IDS+, OnCore, Veeva, etc.).</li><li>Timely documenting customer interactions and visits.</li></ul></li><li>Deliver high-quality, compliant promotional activities and customer engagements aligned with oncology brand and Therapeutic Area (TA) strategies by:<ul><li>Applying approved messages through the 6 Impact Behaviors (6IBs) selling model.</li><li>Leveraging technology-enabled solutions to enhance customer engagement (e.g., RepAI, IDS+, OnCore, Veeva CRM, etc.).</li><li>Continuously improving execution quality through coaching feedback, field effectiveness assessments (STEM), and performance insights (e.g., BEST, C360) in collaboration with the Area Manager and/or TA Lead.</li></ul></li><li>Act as a trusted <b>Oncology Therapeutic Area Partner</b> to oncologists and other oncology stakeholders by communicating clinical evidence, treatment guidelines, real-world insights, and appropriate product use to support optimal patient outcomes.</li><li>Develop and maintain strong professional relationships with oncology healthcare professionals, cancer centers, key accounts, and multidisciplinary care teams within the territory.</li><li>Maximize the use of technology-enabled support systems, including "next best action" recommendations, to improve customer engagement effectiveness.</li><li>Gather, analyze, and share field insights regarding oncology treatment practices, patient pathways, market dynamics, competitor activities, customer needs, and territory opportunities to support strategic decision-making.</li><li>Participate in oncology congresses, local scientific meetings, advisory boards, and promotional activities in compliance with governance standards.</li><li>Collaborate cross-functionally with Oncology Marketing, Medical Affairs, Value &amp; Access, Business Excellence, and other key partners to deliver a seamless customer experience.</li><li>Operate in full compliance with Novartis policies, ethical standards, pharmacovigilance requirements, and local regulatory guidelines.</li></ul><p><b>Ideal Background</b></p><br><br><p><b>Education</b></p><br><br><ul><li>University degree in Life Sciences, Pharmacy, Medicine, Business, or a related field.</li></ul><p><b>Languages</b></p><br><br><ul><li>Country language required.</li><li>English preferred.</li></ul><p><b>Experience / Professional Requirements</b></p><br><br><p><b>Relevant Experience</b></p><br><br><ul><li>Proven experience in the pharmaceutical, biotechnology, or healthcare industry.</li><li>Experience in <b>Oncology</b> is strongly preferred.</li><li>Strong understanding of oncology disease areas, treatment landscapes, clinical data interpretation, and patient journeys.</li><li>Demonstrated ability to build and maintain relationships with oncologists, hematologists, pharmacists, and other healthcare stakeholders.</li><li>Strong customer engagement and stakeholder management skills.</li><li>Ability to effectively execute personalized omnichannel customer engagement strategies.</li><li>Commercial mindset with strong execution and accountability.</li><li>Analytical skills with the ability to interpret data, insights, and KPIs to drive performance.</li><li>Excellent communication, presentation, and scientific discussion skills.</li><li>Ability to work independently while collaborating effectively across cross-functional teams.</li><li>Demonstrated proficiency in leveraging digital and AI-enabled tools as part of daily work.</li><li>High standards of integrity, ethics, compliance, and patient-centricity.</li></ul><br><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div>

<p>Gather all the insights from our partners to create an amazing experience for them and our customers, tackle problems to raise the bar Retain and grow revenue/ Investments from existing advertisers Meet monthly and quarterly objectives defined by the company. Forecast and track key account metrics Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Prepare reports and dashboards to present to partners and use as a source of operational and commercial improvements.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in business, marketing or sales Strong business knowledge. +1 year of account management Excellent communication skills: Proficiency in French and English Detail-oriented, proactive, organized and autonomous Negotiation skills Data-driven profile An empathetic, inclusive, and curious attitude Self-starter who can work in a highly demanding environment (impossible is not Glovo, you make everything happen) Ability to influence stakeholders to help achieve your goals Experience with online productivity tools such as Office 365, Salesforce... Experience in a high-growth digital startup business is a plus. Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p>

<p>Gather all the insights from our partners to create an amazing experience for them and our customers, tackle problems to raise the bar</p><p>Retain and grow revenue/ Investments from existing advertisers</p><p>Meet monthly and quarterly objectives defined by the company.</p><p>Forecast and track key account metrics</p><p>Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference</p><p>Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM.</p><p>Prepare reports and dashboards to present to partners and use as a source of operational and commercial improvements.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in business, marketing or sales</p><p>Strong business knowledge.</p><p>+1 year of account management</p><p>Excellent communication skills: Proficiency in French and English</p><p>Detail-oriented, proactive, organized and autonomous</p><p>Negotiation skills</p><p>Data-driven profile</p><p>An empathetic, inclusive, and curious attitude</p><p>Self-starter who can work in a highly demanding environment (impossible is not Glovo, you make everything happen)</p><p>Ability to influence stakeholders to help achieve your goals</p><p>Experience with online productivity tools such as Office 365, Salesforce...</p><p>Experience in a high-growth digital startup business is a plus.</p><p>Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phone calls, chats, and emails; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent English skills (C1 for both spoken and written); At least 6-12 months of experience in a customer support role; Strong analytical thinking and research skills; Experience in travel industry; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in hospitality.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<p>About the role</p><p>-Further structure the Customer Support department, strengthen the monitoring and control of teams and ensure better quality of service on our two platforms.</p><p>Responsibilities:</p><p>- Ensure the monitoring and control of the activity of the CS teams.</p><p>- Supervise and support agents on a daily basis.</p><p>- Implement and deliver necessary training.</p><p>- Create, improve, and update various processes and procedures.</p><p>- Define and monitor KPIs and performance objectives.</p><p>- Monitor activity in real time and intervene as needed.</p><p>- Manage and track customer complaints and after-sales service.</p><p>- Monitor the quality of interactions with customers, particularly through reviewing recorded conversations and listening to recordings.</p><p>- Identify areas for improvement and implement the necessary actions to ensure high-quality service and work.</p><p>- Prepare and manage team schedules/leave requests.</p><p>- Prepare and share various reports related to Customer Support activity and performance.</p><p>Required profile</p><p>Experience:</p><p><br></p><p>- 3 to 5 years of experience in Customer Support/Customer Service.</p><p>- Experience in team management.</p><p>- Experience in a call center, delivery platform, e-commerce environment, or similar would be a significant asset.</p><p><br></p><p>Technical Skills:</p><p><br></p><p>- Strong understanding of KPI tracking and performance objectives.</p><p>- Proficiency in reporting and analysis tools.</p><p>- Ability to implement and monitor processes and procedures.</p><p>- Team scheduling and organization.</p><p>- Monitoring the quality of calls and interactions with customers.</p><p>- Ability to analyze complaints and identify root causes.</p><p>- Proficiency in Excel/Google Sheets.</p><p>- Excellent communication skills in French and English.</p><p><br></p><p>Soft Skills:</p><p><br></p><p>- Leadership and team management skills.</p><p>- Strong organizational skills and attention to detail.</p><p>- Analytical mindset and results-oriented.</p><p>- Excellent communication skills and ability to handle difficult situations.</p><p>- Responsiveness and ability to make quick decisions.</p><p>- Initiative and ability to suggest improvements.</p><p>- Customer-focused and service-oriented.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company description</p><p>Inetum is a European leader in digital services. For businesses, public sector organizations, and society as a whole, the Group's 27,000 consultants and specialists strive daily to deliver digital impact: solutions that contribute to performance, innovation, and the common good. Present in 19 countries, working closely with local communities, and with its major software publisher partners, Inetum addresses the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and industrialization, Inetum generated revenue of €2.4 billion in 2024.</p><p><br></p><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p><font dir="auto" ><font dir="auto" >PMO confirmed (not necessarily very senior); Good command of English required; Ability to coordinate several stakeholders and follow up on actions.</font></font></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Business Process Expert BPM Business Support (F/M) based in Mohamdia.</p><p><b>Grow with us – Your Responsibilities</b></p><br><ul><li>Facilitate Data and Process Management programs and initiatives from concept to implementation</li><li>Document input and prepare process requirements documents for internal Data and Process Management centers of excellence or competency centers</li><li>Support the needs of the process management throughout the process development; ensure what is delivered meets the original standards and KPIs</li><li>Conduct the process required to identify and evaluate internal digital assets and strengths</li><li>Provide emerging digital technologies and articulate the digital future of Sartorius with a strong focus on customer needs</li><li>Support in configuration requirements, integration decisions and technology process improvements</li><li>Abcd</li></ul><p><b>What will convince us</b></p><br><ul><li>Academic degree in Information Technology, Business Administration or Engineering or related field</li><li>Minimum 5 years of proven experience in effectively managing large-scale projects in digital environment</li><li>Technical background or working knowledge of software development process and tools is an advantage</li><li>Fluent in English</li><li>Enthusiasm for new technologies and digital trends</li><li>Ability to think analytically, very good conceptual skills</li></ul><p><b>About Sartorius&nbsp;</b></p><br><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.&nbsp;</p><br><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><br><p>Join our global team and become part of the solution. We are looking forward to receiving your application.&nbsp;<br>www.sartorius.com/careers</p><br> </div>

<p>Gather all the insights from our partners to create an amazing experience for them and our customers, tackle problems to raise the bar Retain and grow revenue/ Investments from existing advertisers Meet monthly and quarterly objectives defined by the company. Forecast and track key account metrics Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Prepare reports and dashboards to present to partners and use as a source of operational and commercial improvements.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in business, marketing or sales Strong business knowledge. +1 year of account management Excellent communication skills: Proficiency in French and English Detail-oriented, proactive, organized and autonomous Negotiation skills Data-driven profile An empathetic, inclusive, and curious attitude Self-starter who can work in a highly demanding environment (impossible is not Glovo, you make everything happen) Ability to influence stakeholders to help achieve your goals Experience with online productivity tools such as Office 365, Salesforce... Experience in a high-growth digital startup business is a plus. Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: Private health insurance to keep you at your peak. Monthly Glovo credit to satisfy your cravings! Extra time off, the freedom to work from home at least 1 day a week, and the opportunity to work from anywhere for up to three weeks a year! Online therapy and wellbeing benefits to ensure your mental well-being.</p>

<p>The United Nations Resident Coordinator Office (RCO) Tunisia actively supports and coordinates UN inter-agency efforts on disability inclusion. The RCO has been involved in initiatives connected to the UN Partnership on the Rights of Persons with Disabilities (UNPRPD), including coordination and engagement around a joint programme implemented in Tunisia by UN entities to advance the rights and inclusion of persons with disabilities. The RCO has also facilitated discussions related to the continuation and strengthening of UNPRPD-supported programming in the country. The RCO maintains contacts with organizations and associations representing persons with disabilities through its disability inclusion work and inter-agency coordination efforts. The office has engaged with specialized disability rights associations and organizations of persons with disabilities to support awareness-raising, inclusive recruitment outreach, dissemination of opportunities, and disability inclusion initiatives within the UN system in Tunisia. The RCO plays a coordinating role in advancing disability inclusion across the UN Country Team in Tunisia. This includes supporting disability inclusion action planning, participation in disability-focused inter-agency working groups, promoting implementation of the UN Disability Inclusion Strategy (UNDIS), facilitating capacity-building and awareness initiatives, and encouraging engagement with organizations of persons with disabilities. Disability inclusion has also been integrated into broader UNCT planning and coordination mechanisms.</p><p><strong>Mission and objectives</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The Office of the United Nations Resident Coordinator (RCO) is the main coordination structure of the United Nations system in Tunisia. It fulfills several roles:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Coordination and support: Facilitates the coordination of United Nations activities with national priorities and the strengthening of local capacities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Leadership and advocacy: Ensures representation of the United Nations Secretary-General and leads the 2030 Agenda for Sustainable Development.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">- Strategic Engagement: Works with the government, civil society, bilateral partners, the private sector and academia to address national challenges and promote the Sustainable Development Goals (SDGs).</font></font></li></ul><p><strong>Context</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The United Nations Volunteer will be assigned to the United Nations Information Centre (UNIC) in Tunisia, attached to the Office of the Resident Coordinator (RCO). UNIC's mandate is to promote the values, priorities, and activities of the United Nations, to strengthen public understanding of the Organization's role and actions, and to contribute to the strategic communication of the United Nations system in Tunisia. In this capacity, it notably coordinates the joint communication of United Nations agencies, funds, and programmes to promote coherent, coordinated, and impactful communication. Under the supervision of the United Nations Information Centre (UNIC) and in close collaboration with the Office of the Resident Coordinator (RCO) and the United Nations Communications Group (UNCG), the United Nations Volunteer will contribute to strengthening and implementing the joint communication of the United Nations system in Tunisia. Their main mission will be to support the implementation of the United Nations' joint communications strategy, with a view to strengthening the visibility, coherence, and impact of inter-agency communications activities. They will also contribute to bringing the United Nations closer to citizens, particularly young people, as well as to partners and various stakeholders, through accessible, inclusive, and audience-appropriate communication content and initiatives. This position is funded by the Embassy of Switzerland in Tunisia, as part of an initiative carried out in partnership with the United Nations Volunteers (UNV) Programme to strengthen the inclusion of young people and persons with disabilities for the period [PHONE_NUMBER].</font></font></p><p><strong>Task description</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">"Under the supervision of the National Information Officer, the United Nations Volunteer, </font></font><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Joint Communications Assistant</font></font></strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> , will contribute to the implementation of communication activities for the Office of the Resident Coordinator and the United Nations System in Tunisia. He/she will provide support in the following areas:"</font></font></p><ol><li><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Content production and promotion of results</font></font></strong><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Write human stories, testimonials, articles and other content highlighting the impact of United Nations programmes and initiatives in Tunisia.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the preparation of press releases, speeches, key messages, information sheets and other communication materials.</font></font></li></ul></li><li><p></p></li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li>At least one year of experience in communication, journalism, media relations, or digital communication.</li><li>Good writing and communication skills in Arabic and French.</li><li>Good writing skills in English is an asset.</li><li>Ability to synthesize complex information and transform it into clear, accessible, and engaging content for the general public, especially young people.</li><li>Knowledge of artificial intelligence tools applied to communication and content creation.</li><li>Proficiency in office tools (Microsoft Office); proficiency in Canva, Adobe Creative Suite, or equivalent tools is an asset.</li><li>Experience within an association/NGO and/or a media outlet is an asset.</li><li>Good organizational, planning, and prioritization skills. Ability to work independently is an asset.</li><li>Alignment with UN values.</li><li>Team spirit and ability to collaborate with different UN entities in a multicultural environment.</li><li>Strong interest in the United Nations, the Sustainable Development Goals (SDGs), and development issues.</li></ul>

<p>We wish to strengthen our Sousse team and recruit "Agent Service Client, Sousse".</p><p><b>Main responsibilities:</b></p><ul><li>Respond to customer requests by phone, email, on social media</li><li>Inform customers according to their requests: duplicates of receipts, store information, product return conditions, etc.</li><li>Forward different requests to the relevant departments</li><li>Assemble files concerning bodily and material damage claims</li><li>Analyze files and liaise with different departments to find solutions to customer requests, forward files, and ensure follow-up</li></ul><p>Work location: Sousse</p><p><strong>Desired Candidate Profile</strong></p><p>Experience: 0- 3 years</p><p>Skills</p><ul><li>Excellent telephone speaking skills</li><li>Excellent level in French (C1)</li><li>Stress resistance, ability to take a step back</li><li>Rigorous</li><li>Organized</li><li>Good spelling</li></ul>

<p><b>The Digital Application Support Manager will be responsible for:</b></p><ul><li>Managing the application support of digital solutions (processes, tools, support levels N1/N2/N3, prioritization and escalation)</li><li>Ensuring SLA compliance, service quality, business continuity, and user satisfaction (KPIs, reporting, action plans)</li><li>Managing major incidents, coordinating stakeholders (Digital teams, suppliers, editors/integrators), and ensuring communication</li><li>Administering and optimizing application run: supervision, maintenance, access/rights, documentation, knowledge base, change management</li><li>Contributing to continuous improvement: analysis of recurring problems, automation (self-service), user training, evolution recommendations</li></ul>

<p>The Digital Application Support Manager will be responsible for:</p><ul><li>Managing the application support for digital solutions (processes, tools, support levels N1/N2/N3, prioritization and escalation).</li><li>Ensuring compliance with SLAs, service quality, business continuity, and user satisfaction (KPIs, reporting, action plans).</li><li>Managing major incidents, coordinating stakeholders (Digital teams, third parties, editors/integrators), and ensuring communication.</li><li>Administering and optimizing application run: supervision, maintenance, access/rights, documentation, knowledge base, change management.</li><li>Contributing to continuous improvement: analysis of recurring problems, automation (self-service), user training, evolution recommendations.</li></ul>

<p>This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.</p><p>We are looking for Territory Manager to join our team!</p><p>Responsibilities:</p><ul><li>Serves as a trusted advisor and expert to the Partner (e.g. Value Added Reseller (VAR), Distributor, SI, ISV, Managed Service Provider) on where to play within emerging trends in Partner's ecosystem in alignment with HPE business priorities.</li><li>Works with the Partner to create a mutually beneficial plan for the future.</li><li>Drives end- to- end HPE revenue, profitability, and pipeline by creating joint business plans and leading data-driven sales efforts with the Partner.</li><li>Articulates both HPE global and local business strategies to effectively "sell with," "sell to," and "sell through" the Partner, creating a scalable selling ecosystem.</li><li>Tailors solutions to influence the broader Partner ecosystem.</li><li>Develops thorough knowledge of partner priorities, industry trends, IT landscape, IT investment strategy, HPE priorities, and HPE Technology and communicates value of the portfolios and solutions to better differentiate HPE from competitors.</li><li>Demonstrates business and sales leadership by building mutually beneficial, executive-level relationships with one or many Partners to grow HPE market share.</li><li>Coordinates and executes HPE activities with the Partner, leveraging HPE specialists when needed, including sales cadence, education, marketing, executive briefings, proactive forecasting, business planning, and client engagements.</li><li>Drives HPE marketing strategy through the customer.</li><li>Drives account mapping process with the Partner and HPE Sales teams to align field sales.</li><li>Promotes increased value to HPE for pipeline and revenue/profit growth while leveraging the collective strength of the partner ecosystem.</li><li>Leads and implements HPE strategy, programs, and systems with and on behalf of the Partner to assure accelerated financial outcomes and build partner loyalty to HPE.</li><li>Influences Partner to drive increased number of sellers, Solution Architects, and other Partner resources to HPE portfolio.</li><li>Tailors selling solutions to fit the needs of the partner's customer profile including HPE products, services and technology alliances to achieve assigned quota.</li><li>May recruit and develop business relationships with new partners, working to increase partner commitment to HPE.</li><li>May spend time monitoring Partner sales floor to help develop pipeline.</li><li>Works to ensure that partners are aware of, and compliant with, HPE's SBC requirements for Partners, including applicable legal obligations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>University or Bachelor's degree preferred, or equivalent experience.</li><li>Typically 7+ of selling experience at end-user account or partner level.</li><li>Experience selling to partners in a complex environment.</li><li>Technology Acumen: Thorough awareness of current technology trends and related HPE strategy and ability to articulate same to Partner.</li><li>Sales Acumen: Able to influence the partner to take actions that create increased value to HPE. Effectively exercises selling skills such as identifying potential opportunities, utilizing appropriate sales platforms and resources, and formulating and proposing solutions with the goal of expanding HPE's business. Acts with a sense of urgency to build strong customer relationships and drive solutions for the partner.</li><li>Account Management: Thorough understanding of business and financial fundamentals to develop strategic plans with the partner that are aligned to customer and HPE strategies, creating increased business opportunities and value for HPE.</li><li>Partner Industry Acumen: Thorough understanding of Partner industry, trends, competitors, and the channel. Considered a subject matter expert for the Partner industry.</li><li>Partnering Acumen: Builds understanding of and relationships with partner and internal community among all types and levels of the business, integrating sales engagement efforts. Thorough understanding of the Partner's relationships and needs.</li><li>Negotiation and Conflict Management: Ability to achieve agreement within business contexts, and resolve issues so that every party is satisfied.</li><li>Sales Forecasting: Ability to look forward and anticipate partner needs, proactively forecasting sales quota and effectively bridging sales gaps.</li><li>Communication: Professional, clear, and effective verbal and written communication.</li><li>Time Management: Ability to prioritize and effectively meet deadlines.</li><li>Creativity and Entrepreneurship: Ability to innovate, think beyond proscribed solutions, and take proactive steps to advance HPE sales efforts.</li><li>Fluent French and English languages</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Yassir</strong> est la super application leader dans le domaine des services à la demande, opérant de manière prédominante dans la région du Maghreb. Yassir a pour mission de révolutionner la manière dont les services quotidiens sont accessibles. Actuellement implantée dans plus de 45 villes à travers plusieurs pays tels que l'Algérie, le Maroc, la Tunisie et le Sénégal, notre présence s'étend aussi sur d'autres pays tels que la France et l'Afrique sub-saharienne.<br> Fortement soutenue par des investisseurs de renommée mondiale tels que BOND et Y Combinator, pionniers d'entreprises telles qu'Airbnb, Stripe, Dropbox, et Doordash, Yassir a réussi à faire&nbsp;de nombreuses levées de fonds équivalentes à presque 200 millions&nbsp;$.<br> Au-delà de la simple prestation de services, notre vision est de créer un marché dynamique visant à satisfaire les besoins de nos utilisateurs tout en insufflant des valeurs sociales fondamentales.<br> <br><br><p><b>À propos du rôle </b></p><br><ul><li>-Structurer davantage la partie Customer Support, renforcer le suivi et le contrôle des équipes et assurer une meilleure qualité de service sur nos deux plateformes.<br></li></ul><br><p><b>Responsabilités :</b></p><br><ul><li> - Assurer le suivi et le contrôle de l’activité des équipes CS.<br> - Superviser et accompagner les agents au quotidien.<br>- Mettre en place et assurer les formations nécessaires.<br>- Créer, améliorer et mettre à jour les différents process et procédures.<br>- Définir et suivre les KPIs et les objectifs de performance.<br>- Assurer le suivi de l’activité en temps réel et intervenir en cas de besoin.<br>- Gérer et suivre les réclamations clients ainsi que le service après-vente.<br>- Contrôler la qualité des échanges avec les clients, notamment à travers le suivi des discours et l’écoute des enregistrements.<br>- Identifier les points d’amélioration et mettre en place les actions nécessaires pour garantir une bonne qualité de service et de travail.<br> - Préparer et gérer les plannings /congés des équipes.<br>- Préparer et partager les différents reportings liés à l’activité et à la performance du Customer Support.<br><br></li> </ul><br><p><b>Profil requis</b></p><br><strong><span>Expérience :</span></strong><br>- 3 à 5 ans d’expérience dans le Customer Support / Service Client.<br>- Une expérience en management d’équipe.<br>- Une expérience dans un centre d’appels, une plateforme de livraison, un environnement e-commerce ou similaire serait un vrai plus.<br><strong><span>Compétences techniques :</span></strong><br>- Bonne maîtrise du suivi des KPIs et des objectifs de performance.<br>- Maîtrise des outils de reporting et d’analyse.<br>- Capacité à mettre en place et suivre des process et procédures.<br>- Gestion des plannings et organisation des équipes.<br>- Suivi de la qualité des appels et des échanges avec les clients.<br>- Capacité à analyser les réclamations et identifier les principales causes.<br>- Bonne maîtrise d’Excel / Google Sheets.<br>- Bonne capacité de communication en français et en anglais.<br><strong><span>Soft skills :</span></strong><br>- Leadership et capacité à manager une équipe.<br>- Bon sens de l’organisation et rigueur.<br>- Esprit d’analyse et orientation résultats.<br>- Bonne communication et capacité à gérer les situations difficiles.<br>- Réactivité et capacité à prendre des décisions rapidement.<br>- Esprit d’initiative et capacité à proposer des améliorations.<br>- Orientation client et sens du service.<br><br><p><b>Avantages</b></p><br><ul> <li>Rémunération compétitive et bonus sur la performance.</li> <li>Complémentaire santé suite à la confirmation du profil.</li> <li>Formation continue.<br></li> </ul><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Transcom, we are passionate about customer experience (CX). We are as dedicated to our customers as their own fans are. That's why global leaders in logistics and express delivery trust us. We drive excellence for giants in parcel delivery and global e-commerce. Today, we are looking for a dynamic, French-speaking Customer Advisor who can resolve logistical challenges quickly and empathetically.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">What we offer you:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">An international and inclusive environment: you will feel supported, encouraged and welcomed from day one;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuous development: via our internal learning platforms specializing in the supply chain;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Endless growth opportunities: 90% of our managers and executives started their careers as customer advisors;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A complete initial training: a program to master tracking tools, basic customs procedures and transport management software (TMS);</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Modern and comfortable offices: with break areas for your breaks;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A flexible schedule;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Transportation provided: Free taxis for shifts ending between 7:00 PM and 11:00 PM;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Corporate benefits and discounts.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join Transcom as a Transport Customer Advisor! Be at the heart of the global supply chain and do work that has a real impact on people's lives: ensuring that every package arrives safely.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In this article, you will need to:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting clients (individuals and professionals) in monitoring their national and international shipments;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Offering responsive support by receiving calls or via chat to resolve delivery incidents (delays, damaged packages, address errors);</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing various situations: inquiries with carriers, changes to delivery slots, and unblocking simple customs situations;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Working in coordination with warehouses and drivers to ensure optimal customer satisfaction;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the success of the project by proposing ideas to streamline the parcel journey;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Working on a rotating schedule.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Life at Transcom</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At Transcom, our commitment is unwavering. Every day, new talents transform their potential into future-proof skills. We recognize hard work and teamwork. Whether the parcel is small or large, it's your service that makes the difference. Transform the parcel delivery sector with us!&nbsp;</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired profile:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of French (C1 level or native language), both spoken and written;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent problem-solving skills and interpersonal skills (stress management, responsiveness and clarity);</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage multitasking: juggling between several tracking tools and mapping software while staying on the phone;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour and sense of responsibility: you understand the importance of deadlines in the transport sector;</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Positive attitude: you know how to turn a delay situation into a positive customer experience thanks to your expertise.</font></font></li></ul>