Operation Manager Jobs in Tunisia
421 Jobs Found
LEONI AG
Tunisia
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Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<p>- Manages and supervises the Operations Quality org unit according to defined objectives and KPIs<br></p><br><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery<br></p><br><p>- Takes responsibility for standard & governance adherence and process execution<br></p><br><p>- Leads the direct reports in the area of responsibility<br></p><br><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received<br></p><br><p>- Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results<br></p><br><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge<br></p><br><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth .<br></p><br><p>Functional accountability for Operations Quality on shift level<br></p><br><p>- Has the authority to stop production lines and delivery of products in case of non-conformities (or potential non-conformities) and will release them after implementing correction actions (immediate, corrective and preventive)<br></p><br><p>- Decides and supervises all the sorting activities (sorting, firewall) to protect the customer and ensure the follow-up of quality costs<br></p><br><p>- Manages transversally the resolution of quality problems escalated by the production segments (and other segment) and/or detected by customers (reocurring incidents, warranty returns, reds alerts) and ensures the transversalization of solutions across all production facilities</p><br><br><br>Qualifications and Experience<ul><li>Education Level: University Degree in Scientific field</li><li>Experience: Min 3 years in Quality Mangement</li><li>Language: Fluent English</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><br> </div>
toto
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Main Responsibilities: Partner Management and Coordination: Ensure smooth and regular communication with various stakeholders: telecom operators, sales teams, technical teams, aggregators, and external partners. Be the primary point of contact for telecom operators in the Tunisian market, with the support of the sales and operations teams. Performance Management: Monitor and analyze the performance of the services and operations under your responsibility. Control key performance indicators (KPIs): revenue, user acquisition, ARPU, ROI, billing rate, churn rate, customer complaint rate, etc. Identify areas for improvement and implement the necessary actions to achieve growth and profitability objectives. Business Development: Participate in the launch of new digital services and products in collaboration with operators and internal teams. Identify growth and development opportunities within existing accounts. Contribute to the definition and evolution of the product and service roadmap in coordination with partners. Reporting and Analysis: Ensure the regular updating of dashboards and monitoring tools. Produce periodic reports on operational performance and results achieved. Conduct competitive intelligence and market research to identify industry trends, user expectations, and development opportunities in the Tunisian market.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Education and Experience: Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Management, Business Administration, Marketing, Telecommunications, Project Management, or a related field. Minimum 6 years of experience in the telecommunications, digital services, mobile payment, or value-added services (VAS) sectors. Experience in account management, leading digital operations, or working with telecommunications operators is highly desirable.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical and analytical skills: Excellent analytical, synthesis, and problem-solving abilities. Strong aptitude for identifying growth opportunities and proposing solutions tailored to business challenges. Proficiency in Key Performance Indicators (KPIs) and the ability to analyze results to optimize service performance. Good understanding of digital business models, mobile services, and telecommunications ecosystems.</font></font></p><p><font dir="auto" ><font dir="auto" >Personal Qualities: Dynamic, autonomous, and results-oriented. Excellent organizational and prioritization skills. Initiative and ability to work independently while collaborating effectively with multidisciplinary teams. Strong interpersonal skills and ability to develop lasting relationships with partners and clients.</font></font></p><p><font dir="auto" ><font dir="auto" >Language skills: Excellent command of French and Arabic, both written and spoken. Good level of professional English, enabling communication with international teams and the production of reports in English.</font></font></p><p><font dir="auto" ><font dir="auto" >Sector knowledge: Good knowledge of the telecommunications and digital market in Tunisia. Strong interest in digital services, mobile entertainment, payment solutions, and value-added services. Knowledge of Tunisian telecom operators and their business environment is a major asset.</font></font></p><p><font dir="auto" ><font dir="auto" >Conditions: Availability to work full-time (5 days a week) from our Tunis offices. Occasional travel within Tunisia or the region as required by the business.</font></font></p><p></p></section>
toto
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <p> <strong>YOUR MISSION</strong> </p> <p>You will be directly handling the relationship with our top partners and you will be responsible for the growth, operational excellence, and all the marketing plans. You will be liaising with the most highly regarded brands, stores, and restaurants in the country. </p> <p> <strong>THE JOURNEY</strong> </p> <ul> <li> <p>Establish excellent relationships with Glovo s top partners through consistent and proactive communication, identifying their needs and building engagement (Partner s meetings and business reviews);</p> </li> <li> <p>Lead strategic Joint Business Plan negotiations with top partners ;</p> </li> <li> <p>Evaluate, follow up, and build reports of your portfolio and KPIs periodically. Be proactive and data-driven enough in order to improve operational KPIs with partners;</p> </li> <li> <p>Prepare deep dive analysis on Glovo s business topics and designs action steps;</p> </li> <li> <p>Draw and execute plans, making your partners grow through promotions, marketing activations, and menu performance;</p> </li> <li> <p>Take action to reach your goals and company OKRs. (Growth, Revenue, Ops);</p> </li> <li> <p>Increase Glovo s revenue through commission renegotiation and selling Glovo s assets;</p> </li> <li> <p>Interact with other areas (operations, marketing, finance) to make sure that we are giving the best possible service to your partners.</p> </li> </ul> <p> </p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications </b></p><div> <p> <strong> WHAT YOU WILL BRING TO THE RIDE</strong> </p> <ul> <li> <p>2+ years of experience in high-performance and fast-paced environments </p> </li> <li> <p>Master's degree in Business, Sales, Marketing, Engineering, Supply Chain, or Finance.</p> </li> <li> <p>Strong business acumen</p> </li> <li> <p>Data-driven,organized and obsessed with detail and accuracy</p> </li> <li> <p>Hands-on and autonomous</p> </li> <li> <p>Have excellent communication skills</p> </li> <li> <p>Ability to influence stakeholders to help achieve your goals</p> </li> <li> <p>Proficiency in French & English is a must.</p> </li> </ul> <p><br></p> <p> <strong> </strong></p></div><p></p></section>
toto
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>YOUR MISSION</strong></p> <p>You will be directly handling the relationship with our top partners and you will be responsible for the growth, operational excellence, and all the marketing plans. You will be liaising with the most highly regarded brands, stores, and restaurants in the country.</p> <p><strong>THE JOURNEY</strong></p> <ul> <li><p>Establish excellent relationships with Glovo s top partners through consistent and proactive communication, identifying their needs and building engagement (Partner s meetings and business reviews);</p> </li> <li><p>Lead strategic Joint Business Plan negotiations with top partners ;</p> </li> <li><p>Evaluate, follow up, and build reports of your portfolio and KPIs periodically. Be proactive and data-driven enough in order to improve operational KPIs with partners;</p> </li> <li><p>Prepare deep dive analysis on Glovo s business topics and designs action steps;</p> </li> <li><p>Draw and execute plans, making your partners grow through promotions, marketing activations, and menu performance;</p> </li> <li><p>Take action to reach your goals and company OKRs. (Growth, Revenue, Ops);</p> </li> <li><p>Increase Glovo s revenue through commission renegotiation and selling Glovo s assets;</p> </li> <li><p>Interact with other areas (operations, marketing, finance) to make sure that we are giving the best possible service to your partners.</p> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong> WHAT YOU WILL BRING TO THE RIDE</strong></p> <ul> <li><p>2+ years of experience in high-performance and fast-paced environments </p> </li> <li><p>Master's degree in Business, Sales, Marketing, Engineering, Supply Chain, or Finance.</p> </li> <li><p>Strong business acumen</p> </li> <li><p>Data-driven,organized and obsessed with detail and accuracy</p> </li> <li><p>Hands-on and autonomous</p> </li> <li><p>Have excellent communication skills</p> </li> <li><p>Ability to influence stakeholders to help achieve your goals</p> </li> <li><p>Proficiency in French & English is a must.</p> </li> </ul> <p><br></p><p></p></section>
Tunisia
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Join our Team
<br><p><strong>About this opportunity:</strong></p><br><br><p>Ericsson is looking for a motivated HR Delivery Specialist to join our HR team. In this role, you will execute HR operations, support payroll activities, ensure compliance with HR processes, and contribute to continuous process improvements. You will also work closely with internal stakeholders and local vendors to deliver efficient and high-quality HR services.</p><br><br><p><strong>What you will do:</strong></p><br><br><ul><li>Execute HR delivery activities in line with established processes and procedures, including payroll processing for Tunisia.</li><li>Investigate and resolve escalated HR issues in a timely manner.</li><li>Communicate effectively with internal and external stakeholders.</li><li>Perform required SOX controls to ensure compliance with company policies and regulations.</li><li>Manage HR-related invoicing and support financial operations.</li><li>Contribute to HR projects and process improvement initiatives.</li></ul><p><strong>The skills you bring:</strong></p><br><br><ul><li>3–5 years of experience in HR Operations, HR Delivery, Payroll, or a related HR function.</li><li>Strong understanding of HR processes and best practices.</li><li>Knowledge of labor laws in Tunisia and/or Algeria.</li><li>Experience with payroll administration.</li><li>Familiarity with SAP SuccessFactors is an advantage.</li><li>Understanding of data privacy and compliance requirements.</li><li>Strong analytical, organizational, and problem-solving skills.</li><li>Excellent stakeholder management and communication skills.</li><li>Ability to work collaboratively in a fast-paced environment.</li><li>High standards of ethics, compliance, and integrity.</li><li>Professional proficiency in English.</li></ul><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br> <br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Tunisia (TN) || Tunis</p><br><br><p><strong>Req ID:</strong> 788105 </p><br><br><br><br><br> </div>
toto
Tunisia
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<span>Smeetz is the leading AI-powered unified commerce platform for the European leisure and entertainment industry with 200+ venues, 10+ countries, €10M raised, and a Series A in motion.<br> We need a trusted senior operator to own the operational backbone of Finance: full accounting cycle across 5 entities (CH, UK, FR, US, ES), payroll, payment cycles, reporting, and controlling, automated end-to-end with AI and modern tooling.<br> Reports directly to the CEO.<br> This is a delegation hire : leadership stops worrying about Finance once you're in the seat.<br> We move fast and expect the same with precision without bureaucracy.<br> Key responsibilities Accounting Ownership: Full cycle with journals, accruals, provisions, reconciliations, month-end and year-end close.<br> Mentor the Operations Assistant on AP/AR.<br> Multi-Entity Compliance: Primary contact for accounting partners in UK, FR, US, ES.<br> Review and approve subsidiary financials and tax presentations.<br> Support audits, statutory filings, transfer pricing.<br> Payroll & Payments: Own end-to-end payroll across jurisdictions.<br> Run regular AP cycles to safeguard funds availability.<br> The CEO does not need to follow up.<br> Reporting & Controlling: Timely financial statements, KPI dashboards, budget-to-actual, variance analysis, cash flow.<br> Challenge department leads when material deviations from budget appear; surface root causes to the CEO with clean supporting analysis.<br> Data Integrity: Streamline workflows between Sales, Account Management, Implementation, and Finance.<br> Eliminate reconciliation friction.<br> Automation & AI: Drive AI adoption inside Finance.<br> Replace manual work with AI and no-code automation (Anthropic Claude, n8n, Notion, Zapier).<br> Goal: a Finance function that runs on systems, not on hours.<br> Direct reporting line to the CEO with full ownership of the function Performance-driven culture: successes recognised and rewarded with increased earning potential and expanded ownership responsibilities Modern tooling stack (QuickBooks, Notion, Anthropic Claude, etc.<br>) International exposure across CH, UK, FR, US, ES, etc.<br> 7+ years in accounting, with 3-5+ years in a senior or managerial role Hands-on IFRS multi-entity experience; Swiss GAAP and transfer pricing a strong plus BSc in Accounting/Finance; ACCA, CPA, MSc, MBA, or equivalent qualification a plus Practical command of QuickBooks; advanced Excel and Google Sheets, Chargebee a plus Concrete example of implementing AI or automation in a finance context Full professional English; French, Spanish, or German a plus SaaS or scale-up experience a plus; SQL exposure a plus Personal attributes Trustable: leadership delegates Finance to you and stops worrying.<br> Precise: accuracy is a personal standard, not a checklist.<br> Fast & energetic: bias to action.<br> Ships work.<br> Doesn't wait for instructions.<br> Process-driven: turns inefficiencies into repeatable, automated workflows.<br> AI-native: tools are leverage, not threats.<br> You drive AI adoption.<br> Independent: self-directed, communicates outcomes not status updates.<br> Calm under pressure: month-end, audits, escalations, etc.<br></span> </div>
toto
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Main missions</font></font></p><p><font dir="auto" ><font dir="auto" >Partner management and coordination</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure smooth and regular communication with the various stakeholders: telecom operators, sales teams, technical teams, aggregators and external partners. Be the main point of contact for telecom operators in the Tunisian market, with the support of the sales and operational teams.</font></font></p><p><font dir="auto" ><font dir="auto" >Performance management</font></font></p><p><font dir="auto" ><font dir="auto" >Monitor and analyze the performance of the services and operations under your responsibility. Control key performance indicators (KPIs): revenue, user acquisition, ARPU, ROI, billing rate, churn rate, customer complaint rate, etc. Identify areas for improvement and implement the necessary actions to achieve growth and profitability objectives.</font></font></p><p><font dir="auto" ><font dir="auto" >Development of activities</font></font></p><p><font dir="auto" ><font dir="auto" >Participate in the launch of new digital services and products in collaboration with operators and internal teams. Identify growth and development opportunities within existing accounts. Contribute to the definition and evolution of the product and service roadmap in coordination with partners.</font></font></p><p><font dir="auto" ><font dir="auto" >Reporting and analysis</font></font></p><p><font dir="auto" ><font dir="auto" >Ensure the regular updating of dashboards and monitoring tools. Produce periodic reports on operational performance and results achieved. Conduct competitive intelligence and market research to identify industry trends, user expectations, and development opportunities in the Tunisian market.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Desired profile</font></font></h2><p><font dir="auto" ><font dir="auto" >Education and experience</font></font></p><p><font dir="auto" ><font dir="auto" >Bachelor's degree (Bac+3) or Master's degree (Bac+5) in Management, Business Administration, Marketing, Telecommunications, Project Management or a similar field.</font></font></p><p><font dir="auto" ><font dir="auto" >Minimum 3-5 years of experience in the telecommunications, digital services, mobile payment or value-added services (VAS) sector. Experience in account management, managing digital operations or working with telecom operators is highly valued.</font></font></p><p><font dir="auto" ><font dir="auto" >Technical and analytical skills</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent analytical, synthesis, and problem-solving skills. Strong ability to identify growth opportunities and propose solutions tailored to business challenges. Proficiency in Key Performance Indicators (KPIs) and the ability to analyze results to optimize service performance. Good understanding of digital business models, mobile services, and telecommunications ecosystems.</font></font></p><p><font dir="auto" ><font dir="auto" >Personal qualities</font></font></p><p><font dir="auto" ><font dir="auto" >Dynamic, self-motivated, and results-oriented individual. Excellent organizational and prioritization skills. Proactive and able to work independently while collaborating effectively with multidisciplinary teams. Strong interpersonal skills and ability to develop lasting relationships with partners and clients.</font></font></p><p><font dir="auto" ><font dir="auto" >Language skills</font></font></p><p><font dir="auto" ><font dir="auto" >Excellent command of French and Arabic, both written and spoken. Good level of professional English allowing communication with international teams and the production of reports in English.</font></font></p><p><font dir="auto" ><font dir="auto" >Sector knowledge</font></font></p><p><font dir="auto" ><font dir="auto" >Good knowledge of the telecommunications and digital market in Tunisia. Strong interest in digital services, mobile entertainment, payment solutions and value-added services. Knowledge of Tunisian telecom operators and their business environment is a major asset.</font></font></p><p><font dir="auto" ><font dir="auto" >Terms</font></font></p><p><font dir="auto" ><font dir="auto" >Availability to work full-time (5 days a week) from our Tunis offices. Occasional travel within Tunisia or the region as required by business needs.</font></font></p><p></p></section>
Tunisia
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toto
Tunisia
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<p><span>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</span></p><br><p><span>Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. </span></p><br><p><span>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.</span></p><br><p><b>Context</b></p><br><p>As part of our growth and the launch of our new delivery hub in Tunis, we are hiring Associate Project Managers / Project Managers to join our Client Services EMEA Project Management team.</p><br><p>This is a unique opportunity to be part of an office creation journey, while contributing to international client projects and working closely with our Paris teams. From day one, you will combine hands-on delivery, progressive ownership, and exposure to complex transformation programs in a demanding environment.</p><br><p><b>Your role</b></p><br><p>You will contribute to the delivery of client projects (implementations, upgrades, scope extension), ensuring execution on time, on budget, and aligned with Murex quality standards.</p><br><p>As you grow in the role, you will progressively take ownership of end-to-end project coordination, governance, and client interactions.</p><br><p><b>Your missions</b></p><br><p>Your main mission will be to manage challenging projects and ensure that client solutions are delivered successfully, strengthening Murex’s reputation.</p><br><p><b>In your day-to-day, you will:</b></p><br><ul><li>Manage and deliver projects on time, on budget, and up to quality standards</li><li>Provide project financials and reporting (resource costs, client invoicing)</li><li>Monitor project staffing and ensure it remains aligned with the project capacity needs</li><li>Ensure strong team engagement</li><li>Manage escalations effectively within Murex and client organizations</li><li>Ensure client satisfaction and acceptance of delivered solutions</li><li>Support business growth opportunities</li></ul><p>Beyond the delivery role and as part of this new office setup, you will also play a key role in:</p><br><ul><li>Structuring and improving project management processes</li><li>Contributing to standardization of delivery practices across projects</li><li>Producing clear and impactful project documentation (plans, reporting, risks, deliverables)</li><li>Driving continuous improvement & knowledge sharing (lessons learned, best practices)</li><li>Supporting the growth and onboarding of the Tunis team</li></ul><p><b>Your profile</b></p><br><ul><li>Master’s degree in Engineering or Business</li><li>5+ Experience in project delivery within international environment ideally within a software vendor setting</li><li>Experience in project management fundamentals (planning, resource management, risk/issue handling)</li><li>Strong interest in Capital Markets (knowledge is a plus)</li><li>Structured, proactive, and solution-oriented</li><li>Motivated by impact, ownership, and continuous learning</li><li>Strong client focus and delivery mindset</li><li>Strong communicators and team players</li><li>Exposure to business development is a plus</li><li>Fluent English required; French is a plus</li></ul> </div>
Confidential
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Finance Operations Associate will support operations by delivering high-quality transactional finance activities, ensuring accuracy, timeliness, and strong financial control. The role will focus primarily on daily invoicing, bank reconciliations, AR collections and payment processing, with scope to expand into broader finance responsibilities over time.</p><p>Principal Duties & Responsibilities:</p><ul><li>Prepare and issue daily customer invoices and credit memos in line with agreed processes.</li><li>Liaise with internal stakeholders / clients to resolve billing discrepancies in a timely manner.</li><li>Perform regular bank reconciliations and ensure all transactions are accurately recorded.</li><li>Manage the accounts receivable ledger and ensure accurate recording of customer invoices.</li><li>Proactively follow up on outstanding balances and support the monthly collections process.</li><li>Prepare and upload vendor payment runs to banking platforms in line with approval workflows.</li><li>Maintain accurate financial records across finance systems.</li><li>Assist with audit requests and provide supporting documentation as required.</li><li>Support process improvement and standardisation initiatives.</li><li>Collaborate effectively with the UK finance team and wider business stakeholders.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's or Master's degree in accounting or finance</li><li>2-4 years experience in finance operations or similar accounting role.</li><li>Demonstratable experience performing bank reconciliations and investigating and resolving reconciling items.</li><li>Experience managing accounts receivable activities, including invoicing, collections and customer account reconciliations.</li><li>Sound understanding of accounting principles, including double-entry bookkeeping.</li><li>Experience using accounting software or ERP systems such as Xero, Netsuite, or similar.</li><li>Experience using Excel for reconciliations and reporting, including lookups and pivot tables.</li><li>Able to stay on task with minimal supervision and regularly report on progress on an individual and team basis.</li><li>Able to effectively multi-task in stressful situations.</li><li>Highly motivated with a willingness to take initiative and complete assignments</li><li>Fluent in English</li></ul><p></p></section>
toto
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Data reliability control and adherence to deadlines. </font></font></p><p><font dir="auto" ><font dir="auto" >Definition, monitoring and improvement of processes (IT as well as business processes)</font></font></p><p><font dir="auto" ><font dir="auto" >Development and analysis of dashboards</font></font></p><p><font dir="auto" ><font dir="auto" >Proficiency in computer software/tools</font></font></p><p><font dir="auto" ><font dir="auto" >Legal monitoring</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Minimum 5 years in a similar position</font></font></p><p></p></section>
toto
Tunisia - Tunis
<h2 class="h5">Job description</h2>
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Who we are <p>Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> Job Description <p><strong>YOUR MISSION</strong></p><br><br><p>You will be directly handling the relationship with our top partners and you will be responsible for the growth, operational excellence, and all the marketing plans. You will be liaising with the most highly regarded brands, stores, and restaurants in the country. </p><br><br><p><strong>THE JOURNEY</strong></p><br><br><ul><li><p>Establish excellent relationships with Glovo’s top partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews);</p><br><br></li><li><p>Lead strategic Joint Business Plan negotiations with top partners ;</p><br><br></li><li><p>Evaluate, follow up, and build reports of your portfolio and KPIs periodically. Be proactive and data-driven enough in order to improve operational KPIs with partners;</p><br><br></li><li><p>Prepare deep dive analysis on Glovo’s business topics and designs action steps;</p><br><br></li><li><p>Draw and execute plans, making your partners grow through promotions, marketing activations, and menu performance;</p><br><br></li><li><p>Take action to reach your goals and company OKRs. (Growth, Revenue, Ops);</p><br><br></li><li><p>Increase Glovo’s revenue through commission renegotiation and selling Glovo’s assets;</p><br><br></li><li><p>Interact with other areas (operations, marketing, finance) to make sure that we are giving the best possible service to your partners.</p><br><br></li></ul><br> Qualifications <p><strong> WHAT YOU WILL BRING TO THE RIDE</strong></p><br><br><ul><li><p>2+ years of experience in high-performance and fast-paced environments </p><br><br></li><li><p>Master's degree in Business, Sales, Marketing, Engineering, Supply Chain, or Finance.</p><br><br></li><li><p>Strong business acumen</p><br><br></li><li><p>Data-driven,organized and obsessed with detail and accuracy</p><br><br></li><li><p>Hands-on and autonomous</p><br><br></li><li><p>Have excellent communication skills</p><br><br></li><li><p>Ability to influence stakeholders to help achieve your goals</p><br><br></li><li><p>Proficiency in French & English is a must.</p><br><br></li></ul><p>Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas.<strong> Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! </strong>Skills can be learned, and embracing diversity is invaluable.</p><br><br><p><strong>We believe driven talent deserves:</strong></p><br><br><ul><li><p>? Private health insurance to keep you at your peak.</p><br><br></li><li><p>? Monthly Glovo credit to satisfy your cravings!</p><br><br></li><li><p>?️ Extra time off, and the opportunity to work from anywhere for up to three weeks a year!</p><br><br></li><li><p>? Online therapy and wellbeing benefits to ensure your mental well-being.</p><br><br></li></ul><p><strong>So, ready to take the wheel and make this the ride of your life? </strong></p><br><br><p>Delve into our culture by taking a peek at our<strong> Instagram</strong> and check out our <strong>Linkedin</strong> and <strong>website</strong>!</p><br><br><br> <br><br> </div>
Confidential
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description Main Responsibilities Client Onboarding: Support new clients with the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data from clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor customer account health (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relay customer feedback to the product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce, or Retail Tech sectors. Technical Skills: Proficiency with CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot), and data analytics tools (Tableau, Looker). Industry Expertise: Strong marketing background related to loyalty programs, customer data (CDP/CRM), and customer journeys. Soft Skills: Excellent communication, results-oriented, strong listening skills, and negotiation skills. Languages: Fluent in English and French, both written and spoken.</font></font></p><p></p></section>
toto
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><ul><li>You ll be part of an amazing team . This kind of challenge attracts the best of the best. Come join them. You ll be part of an agile cross-functional team who are the gatekeepers to our website and merchandising experience you bring value to our customers, efficiently and effectively. You are part of the team full of strategy, designers and copy writers - that brings our experiences to light for our customers.</li></ul><p><strong>What You Will Do</strong></p><ul><li><strong>Within the role</strong><ul><li>Switch between multiple toolsets on a daily basis to execute site changes</li><li>Build pages from scratch using various components to match layouts provided by MX Designers</li><li>Launch new products building out full customer flows, including product set up through merchandising experience</li><li>Own setting up and running site experiments through Contentful to test customer flows</li><li>Know tool functionality and limitations inside and out and be able to communicate them to various stakeholders (internal and external) while also providing alternative solutions where possible</li></ul></li><li><strong>Within the squad</strong><ul><li>Know how to prioritize work based on effort vs. deadline</li><li>Manage workload to deliver projects on time</li><li>Understand and practice agile approaches and identify gaps in processes to streamline delivery of work</li></ul></li><li><strong>Within the internal team and Global MX Ops</strong><ul><li>Escalate issues with appropriate contextual information and own bugs raised to the MX Global Operations team until solution is reached</li><li>Be an active and engaged team member</li><li>Stay up to date on trainings and documentations</li></ul></li></ul><p><strong>Your Qualifications</strong></p><ul><li>Highly organized, detail-oriented, and process-driven</li><li>Strong communicator, both verbal and async</li><li>Comfortable in fast-paced, ever-changing environments</li><li>Prioritizes personal workload effectively to meet deadlines</li><li>Self-motivated and solution-oriented</li><li>Receptive to feedback and open to constructive debate</li><li>Thrives in collaborative, team-first settings</li><li>Learns quickly and adapts with a growth mindset</li><li>Acts with ownership and puts customer needs first</li><li>Comfortable adopting new technologies, including AI powered tools, to improve productivity, solve problems, and drive operational excellence.</li></ul><p><strong>Education & Experience</strong></p><ul><li>Degree in related field such as marketing or e-commerce</li><li>1-2 years of work experience in a related field such as e-commerce</li><li>Experience with CMS platforms is required</li></ul><p><strong>Nice to have</strong></p><ul><li>Experience using AI powered tools to improve productivity and workflow efficiency</li><li>Experience with content management systems such as Contentful or similar CMS platforms.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Highly organized, detail-oriented, and process-driven</li><li>Strong communicator, both verbal and async</li><li>Comfortable in fast-paced, ever-changing environments</li><li>Prioritizes personal workload effectively to meet deadlines</li><li>Self-motivated and solution-oriented</li><li>Receptive to feedback and open to constructive debate</li><li>Thrives in collaborative, team-first settings</li><li>Learns quickly and adapts with a growth mindset</li><li>Acts with ownership and puts customer needs first</li><li>Comfortable adopting new technologies, including AI powered tools, to improve productivity, solve problems, and drive operational excellence.</li></ul><ul><li>Degree in related field such as marketing or e-commerce</li><li>1-2 years of work experience in a related field such as e-commerce</li><li>Experience with CMS platforms is required</li></ul><ul><li>Experience using AI powered tools to improve productivity and workflow efficiency</li><li>Experience with content management systems such as Contentful or similar CMS platforms.</li></ul><p></p></section>
Confidential
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Objective: To secure the adoption of the loyalty application by managing a portfolio of B2B clients (building materials retailers). The goal is to maximize the ROI of membership programs (mobile application) and ensure subscription renewals. Main Responsibilities: Client Onboarding: Support new clients in the technical and strategic setup of their loyalty program. Adoption Monitoring: Analyze application usage data by clients and end consumers. Strategic Consulting: Propose engagement campaigns (promotions, challenges, rewards) to boost customer engagement. Retention and Renewal: Monitor the health of client accounts (Health Score) to identify churn risks. Account Expansion: Identify upselling/cross-selling opportunities for premium features. Voice of the Customer (VoC): Relaying customer experience feedback to product teams to improve the application.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce or Retail Tech sector.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical skills: Proficiency in CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot) and data analysis tools (Tableau, Looker).</font></font></li><li><font dir="auto" ><font dir="auto" >Sector expertise: Solid marketing culture linked to loyalty mechanisms, customer data (CDP/CRM) and purchasing journeys.</font></font></li><li><font dir="auto" ><font dir="auto" >Soft Skills: Excellent communication, results orientation, strong listening skills and negotiation skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Languages: Fluent in English and French, both spoken and written.</font></font></li></ul><p></p></section>
Ernst & Young AE
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>EY is currently gathering more than PHONE_NUMBER associates and collaborators worldwide in over 154 countries. Thanks to this network, whose level of integration and international scope guarantee the same excellence everywhere in the world, EY strengthens its position as a global leader in Audit, Consulting, Transactions, Tax, and Law.</p><p>We are growing talents so that, together, they support organizations towards sustainable growth. And our commitment to our teams begins with this promise: whatever your journey with us, the EY experience lasts a lifetime.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for an experienced finance professional, capable of leading strategic missions around financial analysis, margin, and forecasting, while contributing to reporting and KPI monitoring.</p><p>Your profile:</p><ul><li>Bachelor's degree or Master's degree from a business school or university (Finance, Management, or similar disciplines).</li><li>Significant experience (minimum 2 years) in financial management, management control, or Administrative and Financial Department.</li><li>Very good skills in KPI analysis, budget monitoring, margin management, and forecast development.</li><li>Advanced mastery of Excel and ease with office tools; knowledge of financial ERPs is a plus.</li><li>Ability to synthesize and interpret financial data to guide strategic decision-making.</li><li>Fluent French, English appreciated in an international environment.</li><li>Rigorous, proactive, and possessing excellent interpersonal skills to collaborate with diverse teams.</li></ul><p></p></section>
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul><p></p></section>
Confidential
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The holder of this position works closely with the Network Director and collaborates with the rest of the Network Directorate staff.</p><p><b>Activities</b></p><ul><li>Serve as an interface between all Directorates.</li><li>Assistance to the Director and coordination with other members of the Network Directorate.</li><li><b>Administration / Finance:</b></li><ul><li>Establish Network BCs and ensure their processing until invoicing and supplier payment.</li><li>Establish letters, memos...</li><li>Receive telephone calls and filter them.</li><li>Reception, Dispatching, filing, and processing of mail, invoices, Client files, Supplier files, memos...</li><li>Maintain a follow-up of the DR's mail from reception to closure.</li><li>Set up and follow an action plan for tasks to be performed by each member of the Network Directorate.</li><li>Assists the Network Directorate (schedule management, travel organization, communication, meeting preparation, reception, seminar organization...).</li><li>Credit management and DMA.</li><li><b>HR:</b></li><ul><li>Management of leave / mission orders / expense reports for the DR.</li><li>Follow-up of mileage relative to monthly card consumption for all itinerant employees of the Network Directorate...</li><li><b>Interim:</b></li><li>Network back office in case of absence, customer service & ADV if needed.</li><li><b>Monitoring of network activities, reporting, and transverse coordination:</b></li><ul><li>Ensure KPI updates and follow-up of action plans related to training and customer service activities.</li><li>Guarantee the administrative follow-up of network training (reservations, orders, archiving).</li><li>Prepare periodic reports for the Network Director.</li><li>Produce summaries for network meetings and follow up on the implementation of action plans.</li><li>Animate transversal cooperation between the teams of the Network Directorate by ensuring the coordination of common subjects, the fluid circulation of information, the follow-up of transverse actions, and the alignment of stakeholders on network objectives and priorities.</li><li>Coordinate transverse subjects by ensuring the interface between teams and the follow-up of actions.</li><li>Ensure structured filing and archiving of documents and reports related to network activities.</li></ul></ul></ul></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in management: commercial, finance, or equivalent. Previous experience in a similar role is highly desirable.</p><p>Mastery of IT tools.</p><p>Demonstrate good organization.</p><p>Be able to work in a team.</p><p></p></section>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. Helps to increase guest and employee satisfaction through effective communications and training.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.<br>OR<br>• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.<br>• Language: French, English, and Tunisian.<br>CORE WORK ACTIVITIES<br>Managing Engineering Operations and Budgets<br>• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.<br>• Ensures regulatory compliance to facility regulations and safety standards.<br>• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.<br>• Develops specifications and requirements for service contracts and administers such contracts to support building needs.<br>• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.<br>• Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.<br>• Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.<br>• Develops project plans in accordance with renovation or new construction needs.<br>• Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines.<br>• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.<br>• Ensures fire crew has complete understanding of all procedures, equipment and alarms.<br>• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.<br>• Conducts guest room and common area inspection to ensure guest satisfaction.<br>• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.<br>• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.<br>• Selects and orders or purchasing new equipment, supplies, and furnishings.<br>• Manages parts and equipment inventory.<br>Maintaining Property Standards<br>• Ensures building and equipment licenses and certifications are current.<br>• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).<br>Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.<br>• Strives to improve service performance.<br>Conducting Human Resources Activities<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Helps train employees in safety procedures.<br>• Assists in training other department employees in fire protection, safety and evacuation procedures.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Assists in performing operational activities as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
toto
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong><font dir="auto" ><font dir="auto" >1. Activity management and operational performance</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >to be responsible for the performance of its activity (S, Q, C, D, M, E) in line with the company's quality and budgetary policy.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure the smooth running of the PDP process and compliance with associated objectives.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Maintain and keep operational management routines alive (briefs, QRQC, indicators...).</font></font></li>
<li><font dir="auto" ><font dir="auto" >Ensure compliance with applicable rules, standards and guidelines.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Participate in internal, client or regulatory audits.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >2. Conducting continuous improvement</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Actively participate in the deployment of the Master Plan.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Facilitate or contribute to improvement projects (5S, Lean, quality...).</font></font></li>
<li><font dir="auto" ><font dir="auto" >Encourage and value ideas for improvement and innovation that come from the field.</font></font></li>
</ul>
<p><strong><font dir="auto" ><font dir="auto" >3. Team Management & Skills Development</font></font></strong></p>
<ul>
<li><font dir="auto" ><font dir="auto" >Supervise local operators and support staff (quality, methods, supervision...).</font></font></li>
<li><font dir="auto" ><font dir="auto" >Conduct annual interviews, recruitment, integration, evaluations and training for your team.</font></font></li>
<li><font dir="auto" ><font dir="auto" >To ensure compliance with internal regulations and to promote the group's values.</font></font></li>
<li><font dir="auto" ><font dir="auto" >Maintaining a calm social climate and effective local communication.</font></font></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >THAT</font></font></p><p></p></section>