Magento2 Developer Jobs in Tunisia
191 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Are you excited by the potential of AI, automation, and low-code tools to transform how people work? As an AI Community Enabler Tech Expert & Change Manager, you will be both the technical backbone and the community catalyst of LEONI s global citizen development and AI community. Your mission is to ensure that our AI and Citizen Development transformation is not only technically sound, but also understood, embraced, and actively driven by our global business users. You will care about the tools, trainings, and technical expertise that enable business users to innovate and automate at scale and at the same time engage, inspire, and support them so that adoption, impact, and sustainability are maximized. You ll bridge the gap between business and IT, simplifying complexity, fostering engagement, and empowering people to see themselves as part of the transformation. This role is ideal for someone who thrives in a hands-on, solution-oriented environment, enjoys working with people, and wants to make a real impact across a global organization.</p><p><strong>1. Technical enablement & expertise</strong></p><ul><li>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users.</li><li>Provide technical guidance and support to community members on solution design, architecture, and troubleshooting.</li><li>Support business users in translating their needs into scalable and robust technical solutions.</li><li>Beware of existing citizen dev solutions and business needs. Proactively help in transferring solutions to areas where it makes sense.</li><li>Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards.</li><li>Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content.</li><li>Continuously identify and introduce new technologies and approaches that can scale across the company.</li><li>Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</li></ul><p><strong>2. Community building, change & adoption</strong></p><ul><li>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community.</li><li>Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups.</li><li>Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources.</li><li>Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners.</li><li>Collect user feedback and translate it into actionable improvements for tools, processes, and training.</li><li>Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement.</li><li>Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</li></ul><p><strong>3. Collaboration between business, IT & AI</strong></p><ul><li>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users.</li><li>Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</li><li>Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</li><li>Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat).</li><li>Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</li><li>Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor, ), APIs and relational/non-relational databases is a plus.</li><li>Experience working with business users and translating their needs into technical solutions.</li><li>Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</li><li>Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</li><li>Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</li><li>Motivation for change management, digital adoption, internal communications, or community building.</li><li>Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</li><li>Experience with workflow and data automation tools (e.g. KNIME).</li><li>Experience in scaling solutions and driving automation/AI programs at scale.</li><li>Experience with design thinking, user journey mapping, or internal communication strategy.</li><li>Knowledge about governance topics (responsible AI, data ethics, GDPR).</li><li>Certifications in Microsoft Power Platform or AI/Automation tools.</li></ul><p></p></section>
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<b>Position:</b>Channel Manager (Citrix CSP)<br><b>Job Description:</b><p><b>What You Will Be Doing:</b><br>● Responsible for the day-to-day sales support and customer service activities for assigned accounts and territory for Citrix CSP. Focuses on growing and developing new business; proactively calls and engages partners to grow sales for assigned accounts and rebuilding of underpenetrated and neglected relationships with Arrow customers.</p><br><br><p>● This position will call on partners; provide product information, and follow-up on quotes to close business for Arrow. Identifies, enables and develops high-potential and non-repeat partners. Determines and understands customers’ requirements for Arrow product offerings and services. Translates products and promotions into benefits for a customer. Provides alternative products and solutions. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and partners. Demonstrates a proactive approach and sense of urgency on our partners’ behalf, anticipates our partners’ requirements and communicates efforts in a timely and effective manner. <br>● Demand Generation and Customer Opportunity Support: Drives sales growth through new partner acquisition and rebuilding of underpenetrated and neglected relationships. Focuses on growing and developing new business; proactively calls and engages partners to grow sales for assigned accounts. Identifies, enables and develops high-potential and non-repeat partners. Generates leads and follows-up on leads obtained through suppliers and Arrow internal sources. Qualifies prospects, analyzes sales potential, and then prioritizes high-return opportunities for further attention/investment. <br>● Leverages Arrow and vendor programs and promotions to progress a transaction through the sales cycle. Manages vendor special pricing programs including; submissions for pricing request and any data or program dependencies, tracking requests for approval, logging of all submissions and results, and notification to the customers of any outstanding or expiring requests. Involves other resources (field, brand, engineering, financing, vendor, etc.) to address issues. May use resources such as salesforce.com to accomplish job duties. <br>● Quote and Order Preparation: Processes quotes for specified customers and/or quote revisions for mass price changes, program changes or part changes.<br>●This position is a 60/40 split; the compensation posted is an OTE number that includes commission.</p><br><br><br><p><b>What We Are Looking For:</b><br>● Requires in-depth knowledge and experience<br>● Solves complex problems; takes a new perspective using existing solutions<br>● Uses best practices and knowledge of internal or external business issues to improve products/services or processes<br>● Typically resolves complex problems or problems where precedent may not exist</p><br><br><p>● Experience with Citrix preferred</p><br><br><p>● Microsoft suite experience required</p><br><br><p>● Prefer a candidate located on the east coast</p><br><br><p>● Typically requires a minimum of 4 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent experience.</p><br><br><br><p><b>Work Arrangement:</b> <i>Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. If you're located in Denver, this</i><i><i> position will follow a hybrid schedule of 3 days</i> in our office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home.</i></p><br><br><br><p><b><span>What’s In It For You:</span></b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</p><br><br><ul><li><p>Medical, Dental, Vision Insurance</p><br><br></li><li><p>401k, With Matching Contributions</p><br><br></li><li><p>Short-Term/Long-Term Disability Insurance</p><br><br></li><li><p>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</p><br><br></li><li><p>Paid Time Off (including sick, holiday, vacation, etc.)</p><br><br></li><li><p>Tuition Reimbursement</p><br><br></li><li><p>Growth Opportunities</p><br><br></li><li><p>And more!</p><br><br></li></ul><p>#LI-KO1</p><br><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$126,400.00 - $119,773.51<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-NJ-New Jersey (Remote Employees)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. </span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>
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<span><br>JOB SUMMARY<br>Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Pastry Culinary Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Ensures and maintains the productivity level of employees.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Leads shifts while personally preparing food items and executing requests based on required specifications.<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.<br>• Recognizes superior quality products, presentations and flavor.<br>• Maintains food preparation handling and correct storage standards.<br>• Maintains purchasing, receiving and food storage standards.<br>• Supports procedures for food & beverage portion and waste controls.<br>• Follows proper handling and right temperature of all food products.<br>• Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Ensures compliance with all applicable laws and regulations.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Assists in determining how food should be presented and creates decorative food displays.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Strives to improve service performance.<br>Maintaining Culinary Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.<br>• Purchases appropriate supplies and manage inventories according to budget.<br>Supports Training and Development Activities <br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures property policies are administered fairly and consistently.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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Overview
<p><strong>Communications and Event Coordinator </strong></p><br>
<p><strong>Tunis, Tunisia </strong></p><br> <p>At Scatec, you get to work on something that matters. We develop, build, own, and operate renewable energy solutions that accelerate access to reliable and affordable clean energy. As part of a global and agile organisation, you will work with skilled colleagues across functions and geographies, take real ownership, and contribute to a company driven by the vision of improving our future. At the heart of everything we do is our belief that <em>we bring the energy</em> - the energy for change, connection, and growth. It shapes how we collaborate, innovate, and create impact together. If you are looking for a role where your contribution is visible, your development matters, and your work supports a more sustainable future, Scatec may be the right place for you. </p><br> <p>Ready to make an impact? </p><br> <p><strong>Why this role matters </strong></p><br> <p>As a Communications and Event Coordinator, you will play an important role in driving internal engagement, strengthening our brand presence, and ensuring the successful execution of events and site activities across Tunisia. This role is key to supporting our operations in a complex and evolving environment, helping to manage communication effectively while protecting and enhancing our reputation. You will be at the heart of how we connect with our people, partners and communities, contributing to building trust externally, pride internally, and momentum across our growing footprint in Tunisia. This is a role for someone who wants to combine communication, event management, and stakeholder coordination with purpose, learn in a fast-moving international business, and build experience in one of the world’s most relevant industries. </p><br> <p><strong>What you’ll be doing </strong></p><br> <p>In this role, you will: </p><br> <ul>
<li><p>Support the Country Manager in stakeholder management</p><br></li>
</ul>
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<li><p>Drive internal engagement initiatives (town halls, newsletters, employee activities)</p><br></li>
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<li><p>Execute local communications, branding, and stakeholder engagement actions </p><br></li>
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<li><p>Plan and deliver key events (inaugurations, site visits, job fairs, conferences) </p><br></li>
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<li><p>Maintain stakeholder mapping and support proactive reputation-building efforts </p><br></li>
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<li><p>Contribute to crisis and issue management in coordination with Corporate Communications </p><br></li>
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<li><p>Provide communications support to site teams, including internal messaging and issue handling </p><br></li>
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<li><p>Ensure strong alignment and consistency between internal and external communications </p><br></li>
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<li><p>Work closely and align with the Global Communications and Government Affairs team </p><br></li>
</ul> <p><strong>What you’ll gain </strong></p><br> <ul>
<li><p>Professional growth through ownership, exposure, and meaningful contribution from day one </p><br></li>
</ul>
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<li><p>Hands-on experience in a role where the challenge is energising, fast-moving, meaningful, and built on learning through doing </p><br></li>
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<li><p>Exposure to senior leadership and strategic communication topics in an international environment </p><br></li>
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<li><p>The opportunity to shape how a growing organisation engages internally and positions itself externally in Tunisia </p><br></li>
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<li><p>You will be part of the Global Communications team that drives strategic communications in Scatec’s markets across five continents </p><br></li>
</ul> <p><strong>What you’ll bring</strong> </p><br> <ul>
<li><p>2–4 years of experience in communications, stakeholder engagement, events or related fields </p><br></li>
</ul>
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<li><p>Experience in a PR agency, communications consultancy or in-house corporate communications role </p><br></li>
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<li><p>Strong written and verbal communication skills with the ability to adapt messaging to different audiences </p><br></li>
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<li><p>Proven ability to coordinate projects and execute with attention to detail in fast-paced environments </p><br></li>
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<li><p>A collaborative, proactive and solution-oriented mindset with strong interpersonal skills </p><br></li>
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<li><p>Fluent in Arabic, English and French (spoken and written) </p><br></li>
</ul> <p><strong>What it’s like to work at Scatec </strong></p><br> <p>At Scatec, we combine purpose with performance. We value responsibility, clarity, and collaboration and we encourage people to challenge existing ways of working, contribute ideas, and keep developing. You can expect an environment where people work together across disciplines and geographies, where good performance matters, and where you are trusted to take ownership without unnecessary hierarchy. </p><br> <p><strong>If you are motivated by working close to people, shaping meaningful engagement, and contributing to projects that have real impact on communities and sustainable development, this could be a strong next step in your career. </strong></p><br> <p><strong>What we offer </strong></p><br> <p>At Scatec, you will be part of a company with a clear and ambitious purpose, working on renewable energy solutions that make a lasting difference. You will gain responsibility early, learn from experienced colleagues, and build your capabilities in a business that offers global exposure, strong development opportunities, and meaningful work in the energy transition. We are continuously evolving as a digital and data-driven organisation, leveraging technology and AI to improve how we work and create value for our teams.</p><br>
<p>Scatec is an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit, competence, and business needs. </p><br> <p>We review applications on an ongoing basis. </p><br> </div>
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Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<p><strong>1. Technical enablement & expertise</strong></p><br><ul><li>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users.</li><li>Provide technical guidance and support to community members on solution design, architecture, and troubleshooting.</li><li>Support business users in translating their needs into scalable and robust technical solutions.</li><li>Beware of existing citizen dev solutions and business needs. Proactively help in transferring solutions to areas where it makes sense.</li><li>Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards.</li><li>Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content.</li><li>Continuously identify and introduce new technologies and approaches that can scale across the company.</li><li>Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</li></ul><p><strong>2. Community building, change & adoption</strong></p><br><ul><li>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community.</li><li>Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups.</li><li>Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources.</li><li>Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners.</li><li>Collect user feedback and translate it into actionable improvements for tools, processes, and training.</li><li>Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement.</li><li>Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</li></ul><p><strong>3. Collaboration between business, IT & AI</strong></p><br><ul><li>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users.</li></ul><p>Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</p><br><br><br>Qualifications and Experience<p><strong>Must-have :</strong></p><br><p>· Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</p><br><p>· Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</p><br><p>· Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat). Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</p><br><p>· Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor,…), APIs and relational/non-relational databases is a plus.</p><br><p>· Experience working with business users and translating their needs into technical solutions.</p><br><p>· Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</p><br><p>· Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</p><br><p>· Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</p><br><p>· Motivation for change management, digital adoption, internal communications, or community building.</p><br><p>· Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</p><br><p><strong>Nice-to-have :</strong></p><br><p>· Experience with workflow and data automation tools (e.g. KNIME).</p><br><p>· Experience in scaling solutions and driving automation/AI programs at scale.</p><br><p>· Experience with design thinking, user journey mapping, or internal communication strategy.</p><br><p>· Knowledge about governance topics (responsible AI, data ethics, GDPR).</p><br><p>· Certifications in Microsoft Power Platform or AI/Automation tools.</p><br><br><br>Benefits<p>· You’ll be part of a cross-functional AI team with a startup spirit inside a global automotive supplier.</p><br><p>· You’ll work closely with colleagues (AI Community Enabler, AI Engineers, IT, community leads) to ensure both technical and change success.</p><br><p>· You will have the freedom to shape and grow a global citizen development and AI community, including its tools, technical foundation, and engagement formats.</p><br><p>· You’ll have the freedom to explore new tools and propose our citizen development tech stack.</p><br><p>· Your work can directly impact thousands of employees worldwide.</p><br><p>· Environment that values initiative, experimentation, and scalability.</p><br><p>· You’ll have room to grow, shape your role, and bring your own ideas to life.</p><br><p>· Opportunities for acquiring new, role-related certifications. · Hybrid/remote flexibility with occasional global travel.</p><br><br> </div>
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<span><strong>Job Title: </strong>Marketing Supervisor (Day Shift)</span><br><span><strong>Location</strong>: Tunis, Tunisia</span><br><span><strong>Reporting to: </strong>Marketing Ops Manager</span><br><p><span><strong><u>Overview of Role:</u></strong></span></p><br><p><span>At Pens.com, we are looking for a motivated, enthusiastic, and Marketing-oriented Supervisor. We are passionate about people and performance excellence, placing our marketing strategies at the center of everything we do.</span></p><br><p><span>The Marketing Supervisor will lead a team responsible for supporting all marketing operation teams throughout the entire Mailing lifecycle. The supervisor will coordinate and optimize marketing efforts by improving their efficiency, effectiveness and scalability.</span></p><br><br><p><span><strong><u>Primary responsibilities</u></strong></span></p><br><ul><li><span>Monitor, motivate, coach and train Marketing operation teams to achieve and maintain KPI targets and behaviours through continuous monitoring, assessment and feedback</span></li><li><span>Supervise and coordinate activities with the Marketing team to ensure Mail Campaigns are processed in a timely manner while ensuring high levels of accuracy and quality are maintained. </span></li><li><span>Keep the Marketing Ops Manager informed and aware of any escalating problems regarding products, system obstacles, employee issues, departmental issues and any other matters involving or effecting the Department.</span></li><li><span>Supervise and manage the performance of each direct report within the Marketing team daily through our metrics and KPI’s. This includes productivity, accuracy, Mail campaign quality and attendance.</span></li><li><span>Compile data and trends to aid in creating & maintaining complete documentation of performance improvement conversations and actions</span></li><li><span>Effectively create, issue and manage employee Performance Reviews and Performance Improvement Plans, where necessary, to ensure that individuals meet objectives</span></li><li><span>Setting/clarifying requirements and expectations for your team. </span></li><li><span>Communicating and maintaining Pens.com vision, direction and culture to the team. </span></li><li><span>Supporting and assisting with hiring, training and maximizing staff productivity and impact</span></li><li><span>Able to coordinate the work of small teams and maintain effective cooperation with other related departments. </span></li></ul><br><p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br><ul><li><span>Bachelor’s degree or 2-year experience in a similar position.</span></li><li><span>Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).</span></li><li><span>Strategic and analytical thinker with excellent process management and digital workflow skills.</span></li><li><span>Solid understanding of technology and how systems interact.</span></li><li><span>Demonstrated excellent interpersonal and strong verbal/written communication skills.</span></li><li><span>Excellent presentation, organizational, and time management skills.</span></li><li><span>Accountable and able to manage projects individually and work will as part of a team.</span></li><li><span>Team player, comfortable building effective relationships with business partners.</span></li><li><span>Goal orientated; ability to stay focused on delivering results.</span></li><li><span>Self-starter with proven experience in delivering results to an organization.</span></li><li><span>Ability to work with all levels of the organization.</span></li><li><span>Must be able to work unsupervised and thrive in a stressful environment.</span></li><li><span>Knowledge and understanding of promotional products marketing, data, etc.</span></li><li><span>Flexibility to work in a fast paced, quickly changing environment with multiple priorities.</span></li><li><span>Ability to define problems, collect data, establish facts, and draw valid conclusions.</span></li><li><span>Ability to solve practical problems and deal with a variety of variables in situations.</span></li><li><span>Must have excellent time management skills and be organised to deal with multiple tasks & projects at the same time with the ability to demonstrate prioritisation skills.</span></li><li><span>Must have no PIP’s, HR/Ops warnings on file</span></li></ul><br><p><span><strong><u>Our values</u></strong></span><br> </p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First: </strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement: </strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented: </strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity: </strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric: </strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span><br><p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.</span><br><span>To learn more,visit: </span><span>www.PENS.com</span></p><br><p><span>Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).</span></p><br><br><p><span>#LI-NG1 #LI-Onsite</span></p><br><br> </div>
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<span><br>POSITION SUMMARY<br>The Carpenter is responsible for maintaining, repairing, and constructing wooden fixtures, furniture, and structures throughout the hotel to ensure a safe, functional, and aesthetically pleasing environment for guests and employees. The role supports preventive maintenance programs and responds to maintenance requests in guest rooms, public areas, restaurants, offices, and other hotel facilities. <br>Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Visually inspect tools, equipment, or machines (e.g., to identify defects). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS <br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None <br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Are you excited by the potential of AI, automation, and low-code tools to transform how people work? As an AI Community Enabler Tech Expert & Change Manager, you will be both the technical backbone and the community catalyst of LEONI s global citizen development and AI community. Your mission is to ensure that our AI and Citizen Development transformation is not only technically sound, but also understood, embraced, and actively driven by our global business users. You will care about the tools, trainings, and technical expertise that enable business users to innovate and automate at scale and at the same time engage, inspire, and support them so that adoption, impact, and sustainability are maximized. You ll bridge the gap between business and IT, simplifying complexity, fostering engagement, and empowering people to see themselves as part of the transformation. This role is ideal for someone who thrives in a hands-on, solution-oriented environment, enjoys working with people, and wants to make a real impact across a global organization.</p><p>1. Technical enablement & expertise</p><p>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users. Provide technical guidance and support to community members on solution design, architecture, and troubleshooting. Support business users in translating their needs into scalable and robust technical solutions. Beware of existing citizen dev solutions and business needs. Proactively help in transferring solutions to areas where it makes sense. Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards. Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content. Continuously identify and introduce new technologies and approaches that can scale across the company. Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</p><p>2. Community building, change & adoption</p><p>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community. Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups. Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources. Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners. Collect user feedback and translate it into actionable improvements for tools, processes, and training. Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement. Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</p><p>3. Collaboration between business, IT & AI</p><p>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users. Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</p><p>You ll be part of a cross-functional AI team with a startup spirit inside a global automotive supplier. You ll work closely with colleagues (AI Community Enabler, AI Engineers, IT, community leads) to ensure both technical and change success. You will have the freedom to shape and grow a global citizen development and AI community, including its tools, technical foundation, and engagement formats. You ll have the freedom to explore new tools and propose our citizen development tech stack. Your work can directly impact thousands of employees worldwide. Environment that values initiative, experimentation, and scalability. You ll have room to grow, shape your role, and bring your own ideas to life. Opportunities for acquiring new, role-related certifications. Hybrid/remote flexibility with occasional global travel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</li><li>Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</li><li>Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat). Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</li><li>Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor, ), APIs and relational/non-relational databases is a plus.</li><li>Experience working with business users and translating their needs into technical solutions.</li><li>Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</li><li>Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</li><li>Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</li><li>Motivation for change management, digital adoption, internal communications, or community building.</li><li>Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</li><li>Experience with workflow and data automation tools (e.g. KNIME).</li><li>Experience in scaling solutions and driving automation/AI programs at scale.</li><li>Experience with design thinking, user journey mapping, or internal communication strategy.</li><li>Knowledge about governance topics (responsible AI, data ethics, GDPR).</li><li>Certifications in Microsoft Power Platform or AI/Automation tools.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company Description LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><p>Job Description</p><p>1. Technical enablement & expertise</p><p>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users. Provide technical guidance and support to community members on solution design, architecture, and troubleshooting. Support business users in translating their needs into scalable and robust technical solutions. Beware of existing citizen dev solutions and business needs. Proactively help in transferring solutions to areas where it makes sense. Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards. Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content. Continuously identify and introduce new technologies and approaches that can scale across the company. Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</p><p>2. Community building, change & adoption</p><p>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community. Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups. Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources. Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners. Collect user feedback and translate it into actionable improvements for tools, processes, and training. Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement. Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</p><p>3. Collaboration between business, IT & AI</p><p>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users. Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</p><p>Benefits</p><p>You ll be part of a cross-functional AI team with a startup spirit inside a global automotive supplier. You ll work closely with colleagues (AI Community Enabler, AI Engineers, IT, community leads) to ensure both technical and change success. You will have the freedom to shape and grow a global citizen development and AI community, including its tools, technical foundation, and engagement formats. You ll have the freedom to explore new tools and propose our citizen development tech stack. Your work can directly impact thousands of employees worldwide. Environment that values initiative, experimentation, and scalability. You ll have room to grow, shape your role, and bring your own ideas to life. Opportunities for acquiring new, role-related certifications. Hybrid/remote flexibility with occasional global travel.</p><p>Interested? Apply now</p><p>All jobs</p><p>People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</li><li>Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</li><li>Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat).</li><li>Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</li><li>Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor, ), APIs and relational/non-relational databases is a plus.</li><li>Experience working with business users and translating their needs into technical solutions.</li><li>Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</li><li>Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</li><li>Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</li><li>Motivation for change management, digital adoption, internal communications, or community building.</li><li>Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</li><li>Experience with workflow and data automation tools (e.g. KNIME).</li><li>Experience in scaling solutions and driving automation/AI programs at scale.</li><li>Experience with design thinking, user journey mapping, or internal communication strategy.</li><li>Knowledge about governance topics (responsible AI, data ethics, GDPR).</li><li>Certifications in Microsoft Power Platform or AI/Automation tools.</li></ul><p></p></section>
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Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<p>Are you excited by the potential of AI, automation, and low-code tools to transform how people work? </p><br><p>As an AI Community Enabler – Tech Expert & Change Manager, you will be both the technical backbone and the community catalyst of LEONI’s global citizen development and AI community. Your mission is to ensure that our AI and Citizen Development transformation is not only technically sound, but also understood, embraced, and actively driven by our global business users. </p><br><p>You will care about the tools, trainings, and technical expertise that enable business users to innovate and automate at scale – and at the same time engage, inspire, and support them so that adoption, impact, and sustainability are maximized. You’ll bridge the gap between business and IT, simplifying complexity, fostering engagement, and empowering people to see themselves as part of the transformation. </p><br><p>This role is ideal for someone who thrives in a hands-on, solution-oriented environment, enjoys working with people, and wants to make a real impact across a global organization. </p><br><p><strong>1. Technical enablement & expertise</strong></p><br><ul><li>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users.</li><li>Provide technical guidance and support to community members on solution design, architecture, and troubleshooting.</li><li>Support business users in translating their needs into scalable and robust technical solutions.</li><li>Beware of existing citizen dev solutions and business needs. Proactively help in transferring solutions to areas where it makes sense.</li><li>Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards.</li><li>Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content.</li><li>Continuously identify and introduce new technologies and approaches that can scale across the company.</li><li>Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</li></ul><p><strong>2. Community building, change & adoption</strong></p><br><ul><li>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community.</li><li>Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups.</li><li>Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources.</li><li>Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners.</li><li>Collect user feedback and translate it into actionable improvements for tools, processes, and training.</li><li>Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement.</li><li>Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</li></ul><p><strong>3. Collaboration between business, IT & AI</strong></p><br><ul><li>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users.</li></ul><p>Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</p><br><br><br>Qualifications and Experience<p><strong>Must-have :</strong></p><br><p>· Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</p><br><p>· Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</p><br><p>· Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat). Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</p><br><p>· Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor,…), APIs and relational/non-relational databases is a plus.</p><br><p>· Experience working with business users and translating their needs into technical solutions.</p><br><p>· Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</p><br><p>· Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</p><br><p>· Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</p><br><p>· Motivation for change management, digital adoption, internal communications, or community building.</p><br><p>· Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</p><br><p><strong>Nice-to-have :</strong></p><br><p>· Experience with workflow and data automation tools (e.g. KNIME).</p><br><p>· Experience in scaling solutions and driving automation/AI programs at scale.</p><br><p>· Experience with design thinking, user journey mapping, or internal communication strategy.</p><br><p>· Knowledge about governance topics (responsible AI, data ethics, GDPR).</p><br><p>· Certifications in Microsoft Power Platform or AI/Automation tools.</p><br><br><br>Benefits<p>· You’ll be part of a cross-functional AI team with a startup spirit inside a global automotive supplier.</p><br><p>· You’ll work closely with colleagues (AI Community Enabler, AI Engineers, IT, community leads) to ensure both technical and change success.</p><br><p>· You will have the freedom to shape and grow a global citizen development and AI community, including its tools, technical foundation, and engagement formats.</p><br><p>· You’ll have the freedom to explore new tools and propose our citizen development tech stack.</p><br><p>· Your work can directly impact thousands of employees worldwide.</p><br><p>· Environment that values initiative, experimentation, and scalability.</p><br><p>· You’ll have room to grow, shape your role, and bring your own ideas to life.</p><br><p>· Opportunities for acquiring new, role-related certifications. · Hybrid/remote flexibility with occasional global travel.</p><br><br> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Under the overall guidance of the Chief of Mission (CoM) and direct supervision of the Head of Protection Division and in close coordination with relevant programme units, the Protection Information Management and Reporting Officer will support the coordination and implementation of protection data systems, internal and external reporting, protection data analysis, and inter-agency information sharing.</p><p><strong>Education</strong></p><ul><li>Master s degree in Information Management, Data Science, Science, Technology, Engineering and Mathematics (STEM) fields, Statistics, Biostatistics, Social Sciences, Development Studies, Political Sciences, or a related field from an accredited academic institution with two years of relevant experience; or</li><li><p>Bachelor s degree in one of the above fields with four years of relevant professional experience.</p><p></p></li></ul><p><strong>Experience</strong></p><ul><li>Proven experience in humanitarian information management, preferably in protection or migration settings. Experience in the development and management of databases and applications;</li><li>Demonstrated experience in producing high-quality internal and external reports, including donor reports, analytical briefs, and communications products that synthesize quantitative and qualitative protection data into compelling narratives;</li><li>Demonstrated experience managing protection data platforms (e.g. MiMOSA, RIMS or similar case management tools);</li><li>Experience working with United Nations (UN), International Organization for Migration (IOM), or Non-Government Organizations (NGOs) in humanitarian or migration settings is highly desirable;</li><li>Experience of information management work, particularly on data verification, validation, classification and transaction.</li></ul><p><strong>Skills</strong></p><ul><li>Proven analytical skills, including experience with data visualization tools (e.g., Power BI, Tableau, GIS);</li><li>Ability to support the delivery of technical trainings;</li><li>Demonstrated ability to work across a wide variety of sectors/teams on cross-cutting themes;</li><li>Good written and oral communication skills, effective in liaison and coordination with external partners;</li><li>Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders;</li><li>Excellent qualitative and quantitative data analysis skills and demonstrated ability to produce high quality reports;</li><li>Good knowledge of protection principles, confidentiality standards, and data protection frameworks;</li><li>Proficiency in data management and analysis software (e.g., Power BI, Excel, SQL, R, Python, Kobo, ODK);</li><li>Knowledge and understanding of IOM s institutional approach on Protection Information Management (PIM);</li><li>Ability to work with and maintain strict confidentiality, when necessary.</li></ul><p><strong>Languages</strong><br><br>IOM s official languages are English, French and Spanish. All staff members are required to be fluent in one of the three languages.</p><p>For this position, fluency in English is required (oral and written).</p><p>Working knowledge of Arabic and another official UN language (Chinese, French, Russian, and Spanish) is an advantage.</p><p><strong>Required Competencies:</strong><br><br>IOM s competency framework can be found at this link Competencies will be assessed during the selection process.<br><br>Values - all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage: Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p><strong>Core Competencies behavioural indicators 2</strong></p><ul><li>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p><strong>Managerial Competencies - behavioural indicators Level 2</strong></p><ul><li>Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision: Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility: Leads with humility and shows openness to acknowledging own shortcomings.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Introduction/strong> /p> p> span>Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants./span> /p> p> span>IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at /span> span>IOM workplace culture | International Organization for Migration/span> /p> p> span>For the purpose of this vacancy, the following are considered first-tier candidates:/span> /p> p> span> 1. Internal candidates/span> /p> p> span> 2. Candidates from the following non-represented member states:/span> /p> p> span>Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Tuvalu, Vanuatu./span> /p> p> span> strong>Second tier candidates include:/strong> /span> /p> p> span>All external candidates, except candidates from non-represented member states of IOM./span> /p></strong></p><p></p></section>
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<span><strong>Job Title: </strong>Goldstar Email Support Agent (Evening Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to: </strong>Contact Centre Supervisor</span> <br> <span><strong>Overview of Role:</strong></span><br><span>The Email Support Agent is responsible for handling customer cases received via the Goldstar Orders inbox in Salesforce. This role focuses on timely categorization and resolution of cases to ensure smooth case flow and support for both the order processing and inbound support teams. The agent plays a critical part in maintaining service levels by ensuring fast and accurate handling of customer inquiries and order-related requests.</span> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>Categorizing Cases (tier 1):</span> <ul> <li><span>Accurately categorize all incoming customer emails (cases) in a timely manner.</span></li> <li><span>Prioritize achieving low resolution times to support our commitment to high service standards.</span></li> </ul></li> <li><span>Working Cases(tier 2):</span> <ul> <li><span>Monitor and manage all list views under each case category to ensure prompt follow-up and resolution.</span></li> <li><span>Validate case details and ensure all relevant information is included before forwarding to the appropriate processing team.</span></li> <li><span>Proactively manage "On Hold" cases by contacting customers (via email or phone when necessary) to retrieve missing information.</span></li> <li><span>Respond to general customer inquiries, such as tracking requests, order statuses, and other Level 1 concerns.</span></li> <li><span>Route non-care related inquiries (e.g., Sales, Goldstar Pay, etc.) to the correct departments.</span></li> <li><span>Maintain low case resolution times and close cases promptly to uphold service expectations.</span></li> <li><span>Monitor and meet all assigned KPIs and performance targets.</span></li> <li><span>Support additional email-related tasks as needed to ensure workflow efficiency.</span></li> </ul></li> </ul> <br> <p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br> <ul> <li><span>Minimum 1 year+ of experience in a contact Center or customer support environment.</span></li> <li><span>Minimum of 1 year seniority in National Pen is required.</span></li> <li><span>Minimum of 1 year seniority in GoldStar is needed.</span></li> <li><span>A fluent level of English is needed.</span></li> <li><span>Previous experience working with distributors/resellers is a strong plus.</span></li> <li><span>Proficiency in Microsoft Office Suite; familiarity with Oracle systems (GOPA/Matrix) and Salesforce, Symbee is preferred.</span></li> <li><span>High level of motivation and a strong drive to meet individual and team goals.</span></li> <li><span>Ability to work accurately and efficiently with data and numerical details in a fast- paced, performance-driven setting</span></li> <li><span>Strong problem-solving skills and adaptability to changing workflows.</span></li> <li><span>Excellent time management, organizational, and multitasking skills, with a proven ability to prioritize effectively.</span></li> </ul> <p><span>Must have no current PIP or active HR/Ops disciplinary actions on file.</span></p><br> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First: </strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement: </strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented: </strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity: </strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric: </strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong>Equal Opportunity Employer</strong></span></p><br> <p><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <br> </div>
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<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><br>The Position<p><b><b>Vision</b></b></p><br><p><span>By 2028, we aim to significantly </span>expand patient access across our priority disease areas<span>, delivering sustainable growth while </span>establishing and defending market leadership <span>positions as a trusted partner to healthcare systems and professionals.</span></p><br><p><span>We will achieve this by focusing on the areas where we can create the greatest impact for patients, and by continuously improving how we understand, engage and support healthcare communities.</span></p><br><p><span>Our success is driven by a </span>holistic, data-informed and seamlessly integrated customer experience,<span> combining </span>physical and digital interactions <span>to ensure the right support reaches the right people at the right time.</span></p><br><p><span>Through continuous sensing, performance measurement and learning, </span>we remain agile and responsive<span> — enabling us to adapt, improve, and </span>deliver meaningful outcomes for patients, partners and the healthcare ecosystem<span>.</span></p><br><p><b><b>Purpose</b></b></p><br><p><span>Reporting to the </span>Customer Engagement Lead<span> and working as a core member of the </span>Customer Engagement Chapter<span>, the Marketing Associate plays a critical role in bringing </span>Disease Area strategies to life through flawless execution and customer-centric activation<span>.</span></p><br><p><span>In this role, you act as a key contributor to the affiliate execution engine, ensuring that omnichannel customer engagement activities and campaigns are delivered with excellence and aligned to Disease Area priorities.</span></p><br><p><span>Working closely with </span>Squad Leads, Patient Journey Partners and the Africa Customer Experience & Insights (CXI) Network Squad<span>, you help transform customer insights into meaningful actions and ensure that engagement activities are delivered consistently, effectively and in alignment with affiliate ambitions.</span></p><br><p><span>Acting as a vital enabler of Disease Area ambition, the Marketing Associate complements the </span>Squad Lead<span> by ensuring </span>high-quality execution, operational excellence and field readiness<span>. Ultimately, you contribute to delivering </span>"Triple Win" outcomes<span> by helping create meaningful value for patients, healthcare professionals, healthcare systems and Roche.</span></p><br><p>The Position </p><br><p><span>The Marketing Associate is responsible for coordinating customer engagement activities and supporting the activation of Disease Area priorities across channels and customer touchpoints.</span></p><br><p><span>Working closely with </span>Patient Journey Partners, Squad Leads and the Africa CXI Network<span>, you help ensure that customer engagement strategies are translated into high-quality execution and consistently delivered experiences.</span></p><br><p><span>The role focuses on </span>execution excellence, campaign activation, field readiness and continuous improvement<span>, helping strengthen customer engagement effectiveness and business outcomes across priority Disease Areas.</span></p><br><p><b><b>Key Responsibilities</b></b></p><br><p><b><b>1. Execution Excellence</b></b></p><br><ul><li><p><span>Coordinate and execute customer engagement activities, campaigns and marketing initiatives aligned to Disease Area priorities.</span></p><br></li><li><p><span>Support implementation of omnichannel engagement plans across physical and digital channels.</span></p><br></li><li><p><span>Manage execution timelines, deliverables and key milestones to ensure high-quality delivery.</span></p><br></li><li><p><span>Maintain execution discipline and ensure activities are delivered in accordance with agreed plans, standards and compliance requirements.</span></p><br></li><li><p><span>Drive operational excellence through proactive coordination of stakeholders, agencies and vendors.</span></p><br></li><li><p><span>It effectively utilizes Roche's commercial and customer engagement technology ecosystem (e.g., OCE-P, OCE-D, CES, DA Sense, etc.) to support planning, execution, customer engagement, insight generation and continuous improvement.</span></p><br></li><li><p><span>Leverage approved AI-enabled tools and technologies to improve content adaptation, campaign execution, operational efficiency and customer engagement effectiveness.</span><br> </p><br></li></ul><p><b><b>2. Campaign & Content Activation</b></b><br> </p><br><ul><li><p><span>Coordinate deployment and localization of approved content and campaign materials.</span></p><br></li><li><p><span>Support activation of customer journeys across multiple channels and touchpoints.</span></p><br></li><li><p><span>Ensure consistency of messaging and customer experience across all engagement activities.</span></p><br></li><li><p><span>Support congresses, webinars, customer events and other engagement initiatives.</span></p><br></li><li><p><span>Partner with internal and external stakeholders to ensure timely and effective campaign execution.</span><br> </p><br></li></ul><p><b><b>3. Field Readiness & Engagement Support</b></b><br> </p><br><ul><li><p><span>Enable Patient Journey Partners and customer-facing teams with the tools, materials and resources required for successful execution.</span></p><br></li><li><p><span>Support training sessions, campaign briefings and launch readiness activities.</span></p><br></li><li><p><span>Help ensure customer-facing teams are aligned on campaign objectives, key messages and engagement approaches.</span></p><br></li><li><p><span>Act as a connector between strategy, content and field execution.</span><br> </p><br></li></ul><p><b><b>4. Performance Monitoring & Continuous Improvement</b></b></p><br><ul><li><p><span>Track execution progress and campaign performance indicators.</span></p><br></li><li><p><span>Gather customer feedback, field observations and execution insights.</span></p><br></li><li><p><span>Identify executional barriers and opportunities for improvement.</span></p><br></li><li><p><span>Support test-and-learn approaches and contribute to optimization recommendations.</span></p><br></li><li><p><span>Share learnings, execution insights and local market perspectives with Squad Leads and the Africa CXI Network.</span></p><br></li><li><p><span>Leverage regional frameworks, tools and best practices to continuously improve execution quality and customer engagement effectiveness.</span></p><br></li></ul><p><b><b>Mindset and Behaviors</b></b></p><br><ul><li><p>Proactive & Agile:<span> A self-starter who adapts quickly to dynamic environments and is comfortable navigating ambiguity.</span></p><br></li><li><p>"We before Me" Mindset:<span> Highly collaborative team player who prioritizes shared goals over individual recognition.</span></p><br></li><li><p>Execution-Oriented:<span> Focused on delivering tangible, high-quality outcomes and moving projects across the finish line.</span></p><br></li><li><p>Insight-Driven:<span> Curious and eager to understand the "why" behind data, using market feedback to optimize ongoing marketing activities.</span></p><br></li></ul><p><b><b>Who You Are</b></b></p><br><ul><li><p><span>You have an undergraduate degree (Marketing, Business, Scientific, or equivalent).</span></p><br></li><li><p><span>You have 3 to 5 years of experience in marketing, product management, or digital marketing (Pharma experience is highly desirable).</span></p><br></li><li><p><span>You have proven experience in project management, managing external agencies, and executing multi-channel marketing campaigns.</span></p><br></li><li><p><span>You have strong organizational skills with the ability to manage multiple projects independently while collaborating effectively in a team setting.</span></p><br></li><li><p><span>You have solid digital literacy with an understanding of how to leverage digital channels to engage healthcare professionals and patients.</span></p><br></li><li><p><span>You have excellent written and verbal communication skills; comfortable presenting to internal teams.</span></p><br></li><li><p><span>You are fluent in French and English to collaborate within the broader Roche enterprise</span></p><br></li></ul>Who we are<p>A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><br><p><br>Let’s build a healthier future, together.</p><br><p><b>Roche is an Equal Opportunity Employer.</b></p><br> </div>
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Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<p>Are you excited by the potential of AI, automation, and low-code tools to transform how people work? </p><br><p>As an AI Community Enabler – Tech Expert & Change Manager, you will be both the technical backbone and the community catalyst of LEONI’s global citizen development and AI community. Your mission is to ensure that our AI and Citizen Development transformation is not only technically sound, but also understood, embraced, and actively driven by our global business users. </p><br><p>You will care about the tools, trainings, and technical expertise that enable business users to innovate and automate at scale – and at the same time engage, inspire, and support them so that adoption, impact, and sustainability are maximized. You’ll bridge the gap between business and IT, simplifying complexity, fostering engagement, and empowering people to see themselves as part of the transformation. </p><br><p>This role is ideal for someone who thrives in a hands-on, solution-oriented environment, enjoys working with people, and wants to make a real impact across a global organization. </p><br><p><strong>1. Technical enablement & expertise</strong></p><br><ul><li>Evaluate, set up, and maintain a best-in-class citizen development toolkit for automation/RPA and AI (especially Microsoft Power Platform and 365 Copilot) to be used by business users.</li><li>Provide technical guidance and support to community members on solution design, architecture, and troubleshooting.</li><li>Support business users in translating their needs into scalable and robust technical solutions.</li><li>Beware of existing citizen dev solutions and business needs. Proactively help in transferring solutions to areas where it makes sense.</li><li>Review, curate, and expand our internal citizen developer tools, a to-be-created solution marketplace, ensuring quality, reusability, and compliance with standards.</li><li>Contribute to a to-be-created Citizen Dev Knowledge Hub with technical best practices, documentation, blueprints, and how-to content.</li><li>Continuously identify and introduce new technologies and approaches that can scale across the company.</li><li>Act as a thought leader by exploring emerging AI/automation trends and translating them into practical solutions for the business in the context of citizen development.</li></ul><p><strong>2. Community building, change & adoption</strong></p><br><ul><li>Engage, inspire, and grow our (just-starting) global AI and Citizen Dev Community.</li><li>Design, organize, and run community initiatives such as global challenges, dashboards, expert-sharing sessions, office hours, and community meetups.</li><li>Develop and maintain a Knowledge Hub with best practices, FAQs, success stories, and training resources.</li><li>Design and deliver training programs for employees (from executives to citizen developers) to improve AI literacy, citizen development skills, and prompt engineering, either by yourself or with external partners.</li><li>Collect user feedback and translate it into actionable improvements for tools, processes, and training.</li><li>Continuously innovate and improve how we communicate AI and Citizen Dev transformation and foster engagement.</li><li>Act as a culture champion, promoting change adoption and storytelling that inspires people to see themselves as part of the transformation.</li></ul><p><strong>3. Collaboration between business, IT & AI</strong></p><br><ul><li>Besides with your internal business users and citizen developers, you work closely with AI Engineers, IT Professionals, and your peer AI Community Enabler to ensure seamless support for business users.</li></ul><p>Bridge the gap between business and IT by clarifying and assessing business requests and requirements for AI and automation use cases</p><br><br><br>Qualifications and Experience<p><strong>Must-have :</strong></p><br><p>· Strong expertise in Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio, Power BI) and Microsoft 365 Copilot</p><br><p>· Experience with RPA tools and intelligent automation (MS Power Automate, plus awareness of other tools and their limitations).</p><br><p>· Solid understanding and broad knowledge of Generative AI and GenAI tools (especially MS 365 Copilot, Copilot Chat). Experience with GPT4All, open-source tools, ChatGPT (Enterprise), agentic AI is a plus.</p><br><p>· Basic understanding and experience with programming languages and scripting, especially Python and VBA; experience working with AI-assisted coding tools (GitHub Copilot, Cursor,…), APIs and relational/non-relational databases is a plus.</p><br><p>· Experience working with business users and translating their needs into technical solutions.</p><br><p>· Good communicator and storyteller, both verbal and written, with a knack for making complex topics feel simple and actionable.</p><br><p>· Empathetic mindset with strong user-centric thinking, especially when it comes to technology and change.</p><br><p>· Strong organizational and facilitation skills (e.g., running workshops, meetups, or training sessions).</p><br><p>· Motivation for change management, digital adoption, internal communications, or community building.</p><br><p>· Curious, self-driven, and eager to continuously improve, experiment, and learn new tools.</p><br><p><strong>Nice-to-have :</strong></p><br><p>· Experience with workflow and data automation tools (e.g. KNIME).</p><br><p>· Experience in scaling solutions and driving automation/AI programs at scale.</p><br><p>· Experience with design thinking, user journey mapping, or internal communication strategy.</p><br><p>· Knowledge about governance topics (responsible AI, data ethics, GDPR).</p><br><p>· Certifications in Microsoft Power Platform or AI/Automation tools.</p><br><br><br>Benefits<p>· You’ll be part of a cross-functional AI team with a startup spirit inside a global automotive supplier.</p><br><p>· You’ll work closely with colleagues (AI Community Enabler, AI Engineers, IT, community leads) to ensure both technical and change success.</p><br><p>· You will have the freedom to shape and grow a global citizen development and AI community, including its tools, technical foundation, and engagement formats.</p><br><p>· You’ll have the freedom to explore new tools and propose our citizen development tech stack.</p><br><p>· Your work can directly impact thousands of employees worldwide.</p><br><p>· Environment that values initiative, experimentation, and scalability.</p><br><p>· You’ll have room to grow, shape your role, and bring your own ideas to life.</p><br><p>· Opportunities for acquiring new, role-related certifications. · Hybrid/remote flexibility with occasional global travel.</p><br><br> </div>
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<b>Position:</b>Pre-Sales Solutions Architect - IBM<br><b>Job Description:</b><p><span><span>Arrow is</span><span>seeking</span><span>a highly skilled and motivated IBM</span><span>Hybrid Cloud and Power</span><span>to support our client base in the Americas region. This role will provide lead efforts in partner enablement & recruitment and technical</span><span>expertise</span><span>in support of pre-sales activities. This person will</span><span>assist</span><span>in the IBM</span><span>Hybrid Cloud and Power</span><span>sales cycle including partner and customer discovery, analysis, design, demonstration, and refinement of technology solutions. There is a technical emphasis on offerings including OpenShift, Hybrid Cloud, on-prem and deployments. This role involves supporting sales teams, presenting technical demonstrations, and providing product</span><span>expertise</span><span>. The successful candidate will develop general knowledge across all IBM</span><span>Hybrid Cloud and Power</span><span>offerings with a focus on Modernization and IT areas generally and may also</span><span>assist</span><span>in responding to customer proposals as</span><span>required</span><span>. </span></span></p><br><br><br><p><span><span>As an IBM</span><span>Hybrid Cloud and Power</span><span>, you will</span><span>be responsible for</span><span>leading partner</span><span>Cloud and Power</span><span>conversations to drive innovation, problem-solving, and user-centric solutions to our business partners that are focused on</span><span>Cloud, Power,</span><span>and modernized infrastructure. You will collaborate with cross-functional teams to</span><span>identify</span><span>challenges, ideate</span><span>Cloud and Power</span><span>solutions, and implement strategies in Arrow Solutions Lab that enhance user experience and drive business growth. You will be working closely with Arrow engineering covering IBM</span><span>Cloud and Power</span><span>solutions. The ideal candidate is a creative thinker, empathetic listener, and skilled facilitator with a passion for driving positive change.</span></span></p><br><br><br><p><b><span>What You'll Be Doing</span></b></p><br><br><ul><li><p><span><span>Establish relationships with the Arrow Supplier teams, sales,</span><span>partners</span><span>and customers in support of joint Sales, Marketing and Services team</span><span>objectives</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Engage and</span><span>leverage</span><span>all resources, abilities,</span><span>budgets</span><span>and personnel as</span><span>appropriate to</span><span>accomplish</span><span>tasks.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Develop and deliver engaging presentations, workshops, and training sessions to educate both technical and non-technical audiences about Storage and Power concepts, applications, and benefits.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Deliver executive-level conversations for customers and prospects to educate and inspire</span><span>on</span><span>the vision of</span><span>Cloud and Power</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Provide pre-sales support by working with identified Arrow Strategic Accounts and opportunities at a technical account ownership level.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Hands-on lab support functions from installation of HW and SW in Arrow Solutions Lab to trouble shooting technical issue with Lab.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Must have a solid grasp on competitive space with</span><span>Cloud and Power</span><span>,</span><span>leveraging</span><span>knowledge of competitive solutions to effectively consult with customers and partners. Analyze market trends and competitive offerings to enhance sales strategies</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Provide technical</span><span>expertise</span><span>for IBM</span><span>Cloud and Power</span><span>solutions to sales teams and customers</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Provide product demonstrations to partners and/or clients and ensure all</span><span>customer facing</span><span>solutions are documented.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Produce impactful, thought-leadership content, including blogs, articles, webinars, white papers, and presentations, to educate, inspire and articulate “the art of possible</span><span>”,</span><span>while effectively positioning Arrow Electronics as a channel leader ON AI-Related topics.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Collaborate with cross-functional teams to</span><span>identify</span><span>customer needs and develop tailored solutions</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Executes technical sales calls as lead or team member depending on the situation.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Completes required presales documentation quickly, accurately, and completely.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Qualifies sales opportunities in terms of customer technical requirements, competition, and decision-making processes.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Presents and markets the design and value of proposed supplier Technology solution and business case to partners, customers, prospects, and Arrow management.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Knowledge of job associated hardware, software, virtual & cloud technologies, and applications covering IBM</span><span>Cloud and Power</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ability to</span><span>identify</span><span>fundamental problems from real-world use-cases and to design, build and</span><span>validate</span><span>successful</span><span>cloud and power</span><span>solutions.</span></span></p><br><br></li></ul><br><p><b><span>What We're Looking For</span></b></p><br><br><ul><li><p><span><span>4-year degree with 5 years of related experience preferred.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Proven experience (at least 2 years) applying IBM</span><span>Cloud and Power</span><span>solutions to solve complex business problems and</span><span>drives</span><span>innovation.</span><span>Experience with IBM Storage solutions is preferred.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>A passionate and positive attitude for innovation and continuous learning in the field of</span><span>Cloud and Power</span><span>, along with a strong customer-centric mindset.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Self-Starter: Growth mindset, motivated to work with partners and their clients and can lead initiatives independently.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Strong facilitation skills with the ability to lead workshops and collaborate effectively with cross-functional teams. </span></span></p><br><br></li></ul><br><ul><li><p><span><span><span>Requires in-depth knowledge and experience with IBM</span></span></span><span><span><span>Cloud</span></span></span><span><span><span>and Power ecosystem</span></span></span><span><span><span>. </span></span></span><span><span><span>Fusion, Storage for Resilience, Data and Ai</span></span></span><span><span><span>are a</span></span></span><span><span><span>plus</span></span></span><span><span><span>.</span></span></span></p><br><br></li></ul><br><ul><li><p><span><span>Mainframe experience is preferred.</span></span></p><br><br></li></ul><br><ul><li><p><span><span><span>Experience with IBM Storage Ceph is</span><span>a preferred</span><span>.</span></span></span></p><br><br></li></ul><br><ul><li><p><span><span>A successful candidate</span><span>possesses</span><span>detailed product/technology/industry knowledge on the IBM</span><span>Cloud and Power</span><span>Systems</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ability to present effectively in front of large groups.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent Communication Skills:</span><span>Possess</span><span>verbal, written, and interpersonal skills that are engaging,</span><span>compelling</span><span>and influential.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Certification(s) on IBM</span><span>Cloud and Power stack</span></span></p><br><br></li></ul><br><ul><li><p><i><span>Expert knowledge of IBM</span><span>Cloud</span><span>and IBM Power solutions.</span></i></p><br><br></li></ul><br><ul><li><p><span><i><span>Certification(s) in IBM</span><span>Storage(</span><span>Storage Fusion, Enterprise Storage)</span></i></span></p><br><br></li></ul><br><ul><li><p><i><span>Certification(s) in IBM Power</span></i></p><br><br></li></ul><br><ul><li><p><i><span>Certification(s) in Red Hat OpenShift </span></i></p><br><br></li></ul><br><ul><li><p><i><span>Certification(s) or experience in IBM i,</span><span>Windows</span><span>and Linux operating systems (RHEL preferred)</span></i></p><br><br></li></ul><br><ul><li><p><i><span>Certification(s) or experience in virtualization & container technologies</span></i></p><br><br></li></ul><br><ul><li><p><i><span>Certification(s) or experience in scripting or programming language(s)</span></i></p><br><br></li></ul><br><ul><li><p><i><span>Ability to present effectively in front of groups</span></i></p><br><br></li></ul><br><ul><li><p><i><span>Clean and credible social media presence</span></i></p><br><br></li></ul><br><ul><li><p><b><span>Ability to travel 50% or more of the time</span></b></p><br><br></li></ul><br><p><b><span>Work Arrangement:</span></b></p><br><br><p><span><span>Fully Remote: Must be able to travel to an Arrow/Partner/Client office location as requested by Arrow leadership</span></span></p><br><br><br><p><b><span>What’s In It</span><span>For</span><span>You?</span></b></p><br><br><p><span><span>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.</span><span>That’s</span><span>why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.</span></span></p><br><br><ul><li><span><span>Medical, Dental, Vision Insurance</span></span></li></ul><br><ul><li><span><span>401k, With Matching Contributions</span></span></li></ul><br><ul><li><span><span>Paid Time Off (including</span><span>sick</span><span>, holiday, vacation, etc.)</span></span></li></ul><br><ul><li><span><span>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</span></span></li></ul><br><ul><li><span><span>Growth Opportunities</span></span></li></ul><br><ul><li><span><span>Short-Term/Long-Term Disability Insurance</span></span></li></ul><br><ul><li><span><span>And more!</span></span></li></ul><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$151,600.00 - $180,400.00<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-CA-California (Remote Employees)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. </span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span><strong>Job Title: </strong>Goldstar Cimpress Customer Care Agent</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to: </strong>Contact Centre Operations Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>To primarily manage and develop Cimpress Accounts - namely Cimpress family merchants such as Vistaprint, Cimpress Open, WirmachenDruck, Pixart, Druck.at and Printdeal - through proactive account management and providing the highest levels of service.</span></p><br> <p><br><span><strong>Performing the role in line with the Goldstar Values:</strong></span></p><br> <p><span>Family - <i>Treating our customers and our Goldstar team members like family</i></span></p><br> <p><span>Simplicity - <i>Ensuring all our solutions we supply for our customers are easy with no hassle</i></span></p><br> <p><span>Delighting our customers – <i>We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product</i></span></p><br> <p><span>Work hard, play hard - <i>Work hard and give our all and at the same time love and enjoy what we do</i></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> </p><br> <p><span><strong>Build Key Account Relationships </strong></span></p><br> <ul> <li><span>Provide a full and proactive day-to-day account management service for some key Cimpress merchant accounts </span></li> <li><span>Responsible for relationship development and meeting all customer expectations </span></li> </ul> <p><span><strong>MCP Platform Management </strong></span></p><br> <ul> <li><span>Become an expert in CARE modules Cimpress MCP (Mass Customisation Platform) including order operations, Claims, Product Catalog and pricing explorer</span></li> <li><span>Using all MCP based reports such as Failed to Import Dashboard, SLA report, Vistaprint order dashboard, claims platform, order management report and supplier inventory manager to support on-time shipments and visibility of all orders </span></li> </ul> <p><span><strong>Order Management and Issue Resolution </strong></span></p><br> <ul> <li><span>Regular order management to ensure that our production team is meeting agreed dispatch and delivery targets. Manage and resolve escalated client and order issues </span></li> <li><span>Work closely with production and other Goldstar support teams to ensure smooth flow of Cimpress merchant orders, using initiative to help resolve any issues (logo, order release, orders failed to import, address corrections)</span></li> <li><span>Weekly meetings with Senior Merchandising Manager and MCP team</span></li> </ul> <p><span><strong>Order Entry and Management of select Manual orders. Includes:</strong></span></p><br> <ul> <li><span>Manual POs for blank product from Vista </span></li> <li><span>Any needed Manuel POs for Print Brothers/Print Group (example: AllesklarDruck)</span></li> </ul> <p><span><strong>Product Knowledge </strong></span></p><br> <ul> <li><span>Be a product expert in all facets of what Goldstar offers and the features and benefits</span></li> <li><span>Keep up with industry trends and the competitive landscape</span></li> </ul> <br> <p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br> <p><span><strong>Previous experience and knowledge</strong></span></p><br> <ul> <li><span>Previous experience working with promotional products distributors, and a detailed understanding of the supplier / distributor market is an absolute necessity </span></li> <li><span>1-2 years customer service experience particularly in relation to finding customer solutions is essential </span></li> <li><span>An understanding of the promotional merchandise web-to-print market is an advantage </span></li> </ul> <p><span><strong>Key Skills and Attributes </strong></span></p><br> <ul> <li><span>Ambitious and driven, with an ability to build strong customer relationships </span></li> <li><span>Demonstrate ability of using initiative to solve customer problems and the ability to maintain calm and professional under pressure </span></li> <li><span>Strong attention to detail is a key requirement for this role </span></li> <li><span>Self- motivated and able to work in a self-directed entrepreneurial environment </span></li> <li><span>Work in a fast paced environment </span></li> <li><span>Great telephone manner: courteous interpersonal, communication and presentation skills </span></li> <li><span>A sense of urgency and ability to, clear speech, good call management, assertive & tenacious </span></li> <li><span>Computer literate, with good keyboard skills; and in particular strong excel skills are essential </span></li> <li><span>Team player with strong organization skills </span></li> <li> <p><span>Fluent level in English. Another European language will be a plus </span></p><br> </li> </ul> <p><span><strong>What we will provide: </strong></span></p><br> <ul> <li><span>The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business </span></li> <li><span>A supportive environment with opportunities to grow and develop your career </span></li> <li><span>A modern, fast paced and exciting company culture </span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First: </strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement: </strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented: </strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity: </strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric: </strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong>Equal Opportunity Employer</strong></span></p><br> <p><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <p><span>#LI-NG1 #LI-Onsite</span></p><br><br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.<br><br><b>About the Role</b><br>As a Sales Executive, you will drive revenue growth by developing key markets and building strong client relationships across assigned segments. You will play a strategic role in positioning the hotel, identifying new business opportunities, and securing high-value partnerships. Working closely with Sales, Marketing, and Revenue teams, you will contribute to achieving commercial goals while elevating brand awareness.<br><b>What You Will Do</b><br><ul><li>Develop assigned markets and grow revenue across leisure, corporate, and group segments<br></li><li>Proactively identify and secure new business opportunities through strategic sales activities<br></li><li>Build and maintain strong, long-term relationships with clients and partners<br></li><li>Manage and grow existing accounts to maximize revenue and market share<br></li><li>Achieve monthly, quarterly, and annual sales targets through active prospecting and client engagement<br></li><li>Conduct client meetings, site inspections.<br></li><li>Prepare proposals, negotiate contracts, and confirm business aligned with revenue goals<br></li><li>Analyze market trends, competitor activities, and provide insights to support strategy<br></li><li>Maintain accurate data and account management within CRM systems (e.g., Salesforce)<br></li><li>Collaborate with internal teams to ensure seamless service delivery and guest satisfaction<br></li></ul><b>What You Bring</b><br><ul><li>Minimum 2 years of experience in luxury hotel sales or a related commercial role<br></li><li>Proven track record in achieving revenue targets and developing business<br></li><li>Strong negotiation, presentation, and relationship-building skills<br></li><li>Strategic, analytical, and results-driven mindset<br></li><li>Excellent communication skills in English (additional languages are an advantage)<br></li><li>Good understanding of local market trends and competitor landscape<br></li><li>Proficiency in Microsoft Office and CRM systems.<br></li><li>Strong organizational skills and ability to manage multiple priorities<br></li></ul><b>What We Offer</b><br><ul><li><b>Competitive remuneration package</b> that reflects your skills.<br></li><li><b>Outstanding Training & Development programs</b>, including personalized learning pathways, cross training, and access to world class internal learning platforms.<br></li><li><b>Global travel benefits</b>, including complimentary and preferred employee rates at Four Seasons hotels and resorts around the world - an opportunity to discover our properties as our guests do.<br></li><li><b>Complimentary employee meals and business attire cleaning</b>, so you can focus fully on your day without extra worries.<br></li><li><b>A workplace culture grounded in respect, care, and genuine connection,</b> where you are valued as an individual and supported to bring your best every day.<br></li></ul><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.<br><br><b>About the Role</b><br>As a Sales Executive, you will drive revenue growth by developing key markets and building strong client relationships across assigned segments. You will play a strategic role in positioning the hotel, identifying new business opportunities, and securing high-value partnerships. Working closely with Sales, Marketing, and Revenue teams, you will contribute to achieving commercial goals while elevating brand awareness.<br><b>What You Will Do</b><br><ul><li>Develop assigned markets and grow revenue across leisure, corporate, and group segments<br></li><li>Proactively identify and secure new business opportunities through strategic sales activities<br></li><li>Build and maintain strong, long-term relationships with clients and partners<br></li><li>Manage and grow existing accounts to maximize revenue and market share<br></li><li>Achieve monthly, quarterly, and annual sales targets through active prospecting and client engagement<br></li><li>Conduct client meetings, site inspections.<br></li><li>Prepare proposals, negotiate contracts, and confirm business aligned with revenue goals<br></li><li>Analyze market trends, competitor activities, and provide insights to support strategy<br></li><li>Maintain accurate data and account management within CRM systems (e.g., Salesforce)<br></li><li>Collaborate with internal teams to ensure seamless service delivery and guest satisfaction<br></li></ul><b>What You Bring</b><br><ul><li>Minimum 2 years of experience in luxury hotel sales or a related commercial role<br></li><li>Proven track record in achieving revenue targets and developing business<br></li><li>Strong negotiation, presentation, and relationship-building skills<br></li><li>Strategic, analytical, and results-driven mindset<br></li><li>Excellent communication skills in English (additional languages are an advantage)<br></li><li>Good understanding of local market trends and competitor landscape<br></li><li>Proficiency in Microsoft Office and CRM systems.<br></li><li>Strong organizational skills and ability to manage multiple priorities<br></li></ul><b>What We Offer</b><br><ul><li><b>Competitive remuneration package</b> that reflects your skills.<br></li><li><b>Outstanding Training & Development programs</b>, including personalized learning pathways, cross training, and access to world class internal learning platforms.<br></li><li><b>Global travel benefits</b>, including complimentary and preferred employee rates at Four Seasons hotels and resorts around the world - an opportunity to discover our properties as our guests do.<br></li><li><b>Complimentary employee meals and business attire cleaning</b>, so you can focus fully on your day without extra worries.<br></li><li><b>A workplace culture grounded in respect, care, and genuine connection,</b> where you are valued as an individual and supported to bring your best every day.<br></li></ul><br><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Retention Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What You Will Do: Manage and optimize the return journey from the customer’s first request to final resolution; Convert refund requests into exchanges, replacements, store credit, or upsell opportunities; Build retention scripts and save-offer playbooks based on customer intent and return reason; Build strong and lasting customer relationships; Monitor the online customer journey and identify friction points in product pages, checkout, post-purchase, and return flows; Support customers through chatbot and live calls to improve resolution rates and reduce the need for returns; Collaborate with Marketing, CX, Product, and Webstore teams to improve the post-purchase experience and reduce friction; Handle sensitive customer data with care and security.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level for both spoken and written) ; Minimum 2 years of experience in Customer Support, Customer Success, Retention, or eCommerce operations ; Commercial mindset with a focus on saving revenue, reducing returns/refunds where appropriate, and improving the overall customer experience; Comfortable negotiating and presenting alternatives (exchanges, upgrades, store credit, etc.<br>) to achieve retention outcomes; Hands-on experience with CRM systems, chatbot tools, ticketing systems, and/or call center workflows; Ability to configure and optimize basic workflows, scripts, and dashboards within these tools; Strong ability to work cross-functionally with Customer Support, IT, Marketing, Product, and Webstore teams; Analytical ability to identify patterns, recurring issues, and improvement opportunities in customer behavior and processes; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Monday–Friday, 3 PM–11 PM CET; Opportunity to cooperate fully remotely ; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Retention Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal job code: 345</span> </div>