Recruitment Specialist Jobs in Tunisia
275 Jobs Found
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead a multidisciplinary team working closely with the field to achieve the operational objectives (S, Q, C, D, M, E) within their scope. Implement and report on the HK Master Plan guidelines throughout the year. Ensure a stable and constructive work environment. Manage activity and operational performance, guaranteeing the performance of their activity (S, Q, C, D, M, E) in line with the company's quality and budgetary policies. Ensure the smooth running of the PDP process and adherence to associated objectives. Maintain and promote operational management routines (briefings, QRQC, indicators, etc.). Ensure compliance with applicable rules, standards, and guidelines. Participate in internal, customer, and regulatory audits. Drive continuous improvement. Actively participate in the deployment of the Master Plan. Lead or contribute to improvement projects (5S, Lean, quality, etc.). Encourage and value improvement and innovation ideas from the field. Manage teams and develop skills. Supervise operators and support staff (quality, methods, supervision, etc.). Conduct annual reviews, recruitment, onboarding, evaluations, and training for your team. Ensure compliance with internal regulations and promote the group's values. Maintain a positive work environment and effective communication.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum 5 years in an industrial environment and in managerial positions. Leadership Development. Strong interpersonal skills. Excellent communication skills. Bilingual.</font></font></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>How you can make a difference:</strong></p><br><p>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.</p><br><p>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.</p><br><p>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results.</p><br><p><strong>Job Purpose:</strong></p><br><p>Under the direct supervision of the "Population & Development" Program Officer, the intern will be responsible for:</p><br><p>● Supporting the execution of activities for the Population & Development program</p><br><p>● Assisting in the daily monitoring of the implementation of Annual Work Plans with partners</p><br><p>● Filing and updating statistical databases and documentation</p><br><p>● Contributing to the preparation of working documents (notes, presentations, progress reports, etc.)</p><br><p>● Preparing technical meetings and workshops with partners, and drafting summary notes and minutes</p><br><p>● Assisting the team in any other related task requested by the supervisor</p><br><p><strong>Qualifications and Eligibility Required</strong> ● <strong>Academic Background:</strong> The candidate must meet one of the following conditions: be enrolled in an undergraduate degree program (and have completed one full academic year), be enrolled in a graduate degree program, or have recently graduated with a university degree and begin the internship within one year of graduation.</p><br><p>● <strong>Field of Study:</strong> Management, economics, development studies, business administration, or any other relevant field.</p><br><p>● <strong>Languages:</strong> Demonstrate excellent command of French (written and spoken) and fluency in the official language of the host office (Arabic). Knowledge of English is an asset.</p><br><p>● <strong>Skills:</strong> Demonstrate a strong interest in the field of development and the ability to work in a multicultural environment.</p><br><p><strong>Required Competencies: </strong></p><br><p><strong>Values:</strong></p><br><ul> <li>Exemplifying integrity, </li> <li>Demonstrating commitment to UNFPA and the UN system, </li> <li>Embracing cultural diversity, </li> <li>Embracing change</li></ul><p><strong>Core Competencies: </strong></p><br><ul> <li>Achieving results,</li> <li>Being accountable,</li> <li>Developing and applying professional expertise/business acumen,</li> <li>Thinking analytically and strategically,</li> <li>Working in teams/managing ourselves and our relationships,</li></ul><p><strong> Internship Conditions</strong> This internship is subject to UNFPA rules and policies governing internships: </p><br><p>● <strong>Stipend:</strong> The intern is eligible to receive a stipend to contribute to living expenses, calculated according to the grid applied locally in Tunisia, provided that he/she does not receive funding from another entity (university, government, etc.). The stipend is paid in local currency at the end of each month.</p><br><p>● <strong>Leave:</strong> The intern is entitled to 1.5 days of leave per month of continuous service (granted with the supervisor's approval) and may benefit from official United Nations system holidays.</p><br><p><strong>UNFPA Work Environment:</strong></p><br><p>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.</p><br><p><strong>Disclaimer:</strong></p><br><p>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements. </p><br><p>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts. </p><br><p>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.</p><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Supplier Quality & QMS Specialist (Chargé Qualité Fournisseur et SMQ)<br>We are looking for a Supplier Quality & QMS Specialist to ensure supplier compliance, drive quality improvement initiatives, and maintain the effectiveness of the Quality Management System. The role includes supplier audits, non-conformity management, corrective actions, KPI monitoring, and support for ISO standards. Strong analytical skills and experience in a manufacturing environment are essential.</p>Chargé(e) Qualité Fournisseur et Système de Management de la Qualité (SMQ)<p> <b>Monastir, Tunisie</b> | <b>Watts Industries Tunisia</b></p><br>Rejoignez Watts Industries Tunisia !<p>Dans le cadre du renforcement de notre équipe Qualité, nous recrutons un(e) <b>Chargé(e) Qualité Fournisseur et SMQ</b>. Vous jouerez un rôle clé dans l'amélioration de la performance qualité de nos fournisseurs et dans le maintien de l'efficacité de notre Système de Management de la Qualité.</p><br>Vos principales missions<ul><li>Assurer le suivi et l'évaluation de la performance qualité des fournisseurs.</li><li>Gérer les non-conformités fournisseurs et piloter les actions correctives et préventives.</li><li>Réaliser et coordonner les audits fournisseurs.</li><li>Analyser les causes racines des problèmes qualité et assurer le suivi des plans d'actions.</li><li>Participer au maintien et à l'amélioration continue du Système de Management de la Qualité.</li><li>Préparer et accompagner les audits internes et externes.</li><li>Veiller à la mise à jour et à la conformité de la documentation qualité.</li><li>Suivre les indicateurs qualité et contribuer aux projets d'amélioration continue.</li><li>Collaborer avec les équipes Production, Achats, Engineering et Supply Chain pour garantir la conformité des produits et processus.</li></ul>Profil recherché<ul><li>Diplôme d'Ingénieur ou Licence en Qualité, Génie Industriel, Génie Mécanique ou domaine similaire.</li><li>Expérience de 2 à 5 ans dans un environnement industriel, idéalement dans la qualité fournisseur ou le management de la qualité.</li><li>Bonne maîtrise des normes ISO 9001 et des outils qualité (8D, AMDEC/FMEA, CAPA, SPC, Pareto, 5 Why, Ishikawa).</li><li>Capacité d'analyse, de communication et de résolution de problèmes.</li><li>Maîtrise du français et de l'anglais.</li><li>Maîtrise des outils informatiques (Excel, ERP, outils qualité).</li></ul>Ce que nous offrons<ul><li>Un environnement industriel international stimulant.</li><li>L'opportunité de contribuer directement à l'excellence opérationnelle.</li><li>Des projets variés et des perspectives de développement professionnel.</li><li>Une culture d'amélioration continue et de collaboration.</li></ul><br> </div>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The CARE Specialist plays a key role in Vista's mission to become the expert design and marketing partner for small businesses. Their role is to act as the first point of contact for our clients and offer them a personalized experience across our various communication channels (phone, email, chat, studio), regardless of the market. Beyond answering questions about our products and services, the CARE Specialist seeks to understand clients' explicit and implicit needs through active listening, curiosity, and relevant questioning. They act as a true design and marketing partner, proactively recommending the products, designs, and solutions best suited to the client's objectives. Leveraging their expertise, they guide small businesses in their choices, help them make informed decisions, and contribute to their success by offering solutions that support their growth, visibility, and business development. The CARE Specialist thus creates value in every interaction by combining product expertise, personalized advice, empathy, and excellent customer service.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Roles and responsibilities</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">The list of responsibilities below is not exhaustive and may be modified according to the needs of the company.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interacting with our clients via various communication channels such as telephone, email or chat, effectively using the digital tools at our disposal.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use targeted questions to identify the customer's real needs and guide them towards the most suitable products and designs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop in-depth knowledge of design, marketing and our products in order to proactively advise clients and offer them relevant alternatives.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Providing the best solutions to our clients and contributing directly to the success of their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintain a good knowledge of all the marketing solutions we offer our clients (flyers, business cards, disposable menus, etc.).</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main activities</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Assist customers with all their requests via the various communication channels available (telephone, chat, email and any other channel developed later).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Handle each customer request using available resources and provide all necessary information.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Resolve customer requests on the first contact when possible, or escalate them to the appropriate teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Independently determine the relevant questions to ask in order to identify the client's explicit and implicit needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To accurately diagnose customer requests and quickly provide appropriate solutions in accordance with established procedures.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Provide regular feedback to identify customer difficulties and reduce their efforts.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify the products, designs or services best suited to the needs expressed by the customer.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To support and train clients on the use of our products and services in order to help them promote and develop their business.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Skills and qualifications sought</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent oral and written communication skills in French.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interest in eCommerce, marketing, and a passion for printing and design.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Natural curiosity and a willingness to learn continuously in order to develop expertise on products, marketing trends, design and the needs of small businesses.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to adopt a consultative stance by acting as a true design and marketing partner for clients, rather than a simple support agent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable products, designs, and marketing solutions for their business.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good command of digital tools enabling support to clients across all communication channels (telephone, email, chat, etc.).</font></font></li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent oral and written communication skills in French.</p><p>Strong interest in e-commerce, marketing, and a passion for printing and design.</p><p>Natural curiosity and a desire for continuous learning to develop expertise in products, marketing trends, design, and the needs of small businesses.</p><p>Ability to adopt a consultative approach, acting as a true design and marketing partner for clients, rather than just a support agent.</p><p>Aptitude to understand clients' business objectives, identify their explicit and implicit needs, and recommend the most suitable marketing products, designs, and solutions for their business.</p><p>Good command of digital tools to assist clients across all communication channels (phone, email, chat, etc.).</p><p>Ability to show empathy and build trust, while demonstrating a sincere understanding of the client's concerns.</p><p>Ability to positively influence client decisions through personalized support and relevant recommendations.</p><p>Openness to change and the ability to remain motivated in a constantly evolving environment.</p><p>Ability to take charge of one's own professional development and work autonomously to meet job expectations.</p><p>Proactive attitude and a taste for teamwork, in a collaborative environment where everyone contributes to collective success.</p>
<p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in Medicine from an accredited institution with minimum Three years of continuous clinical work experience</li><li>General medicine/Emergency medicine specialties is an advantage.</li><li>Proven experience in community outreach and dialogue in addition to practical monitoring and evaluation experience</li><li>Fully proficient in Microsoft Office, Word, Excel, Internet, PowerPoint and Email.</li><li>Experience working in Emergency situations, with emergency cases.</li><li>In depth knowledge of the humanitarian context of medical assistance in relevance to different migrants populations.</li><li>Fluency in French and Arabic is required.</li><li>Working knowledge of English is desirable.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul>
<p>As our global footprint continues to grow, we are looking for an expert in Automotive Regulations and Global Market Access to support our Global Market Access (GMA) team. The ideal candidate will have experience in automotive regulatory compliance, vehicle type approval, certification requirements, and international market access processes. As a GMA Knowledge Specialist, you will be responsible for monitoring and interpreting global automotive regulations, supporting research and consulting projects, and providing regulatory guidance to internal and external stakeholders. You will play a key role in helping customers navigate complex regulatory environments and achieve compliance across global markets. This position offers an opportunity to work with automotive manufacturers, suppliers, technology companies, and certification bodies worldwide while supporting business growth and regulatory intelligence activities.</p><p>As a UL GMA Knowledge Specialist, you will:</p><ul><li>Serve as the key expert contact for automotive regulatory and compliance requirements related to global market access.</li><li>Monitor, analyze, and communicate changes in automotive regulations, standards, and certification requirements.</li><li>Support research and consulting projects covering multiple countries, regulations, and automotive product categories.</li><li>Provide regulatory guidance for vehicle systems, components, and emerging automotive technologies.</li><li>Support customers and internal stakeholders in understanding regulatory requirements and market access pathways.</li><li>Develop and maintain relationships with regulatory authorities, certification organizations, technical services, and industry stakeholders.</li><li>Support GMA business expansion initiatives and track opportunities and business outcomes.</li><li>Prepare regulatory summaries, impact assessments, compliance analyses, and market access guidance documents.</li><li>Perform other duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate has the following qualifications:</p><ul><li>Minimum of 3 years of relevant experience in automotive regulations, homologation, certification, conformity assessment, or global market access.</li><li>Strong knowledge of global automotive regulatory frameworks, including UNECE Regulations, EU type approval requirements, FMVSS/NHTSA requirements, and other major international automotive regulatory systems.</li><li>Understanding of automotive product compliance topics such as vehicle safety, EMC, cybersecurity, software updates, connected vehicles, ADAS, electric vehicles, batteries, and vehicle systems.</li><li>Ability to connect regulatory requirements with customer needs and business opportunities.</li><li>Strong analytical skills with the ability to interpret complex regulations and communicate requirements clearly.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to independently manage multiple research projects and regulatory investigations.</li><li>Experience interacting with regulatory authorities, certification bodies, technical services, or industry associations is preferred.</li><li>Bachelor s Degree in Engineering, Automotive Engineering, Electrical Engineering, Mechanical Engineering, or a related field preferred.</li></ul><p>#LI-GP1 #Hybrid</p>
<p><br></p><ul><li>A dedicated member of the team responsible for your placements and welfare</li><li>Some of the best day rates in the industry</li><li>FREE worldwide insurance and Medevac cover whist on a Placement</li><li>24/7 access to our specialist support team</li><li>Assistance and advice on a range of business topics</li><li>FREE access to our Competency Scheme</li><li>Increased exposure to potential clients and more placement opportunities</li></ul><p><br></p>
<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope Under the overall supervision of the Deputy Chief of Mission (DCoM) and the direct supervision of the Programme Support & Donor Liaison Officer, the Senior Programme Associate Programme Development Support Unit (PDSU), will be responsible and accountable for contributing to the identification, design and development of new programmes and projects for the International Organization for Migration (IOM) Libya, including support related to the Benghazi Sub-Office. The role will support needs assessments, data analysis, stakeholder consultations, concept notes and proposals, ensuring alignment with donor priorities and IOM Libya strategic objectives. The Senior Programme Associate Programme Development Support Unit (PDSU) will also support project cycle management, reporting, donor liaison, programme/resource management functions, knowledge management, compliance documentation and technical support to programme units, including on relevant corporate tools such as Project Information and Management Application (PRIMA) and institutional frameworks such as the Strategic Results Framework (SRF).</p><p>Required Qualifications and Experience</p><p>Education Bachelor s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, Public Administration, Business Administration, Economics or a related field from an accredited academic institution with five years of relevant professional experience; or, High School diploma with seven years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Experience in project development, project cycle management, reporting, donor liaison and partnership support; Experience preparing concept notes, proposals, briefing materials, narrative reports and related project documentation; Experience coordinating with governmental authorities, donors, United Nations agencies, national/international institutions and non-governmental organisations; Experience supporting programme/resource management functions, including budget monitoring, tracking project progress and compliance follow-up; and, Prior work experience with international humanitarian organisations, non-governmental or government institutions in a multi-cultural setting is an advantage.</p><p>Skills Strong drafting, analytical and coordination skills, including the ability to synthesise needs assessment findings, data and stakeholder inputs into project development products; Knowledge of donor programming, donor reporting requirements and project revision, modification and extension processes; Knowledge of project cycle management, results-based management, risk management, due diligence and compliance documentation; Ability to support budget monitoring and track project implementation progress in coordination with programme and resource management colleagues; and, Ability to use and support corporate tools and frameworks relevant to project development and reporting, including PRIMA and the SRF.</p><p>Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English is required (oral and written). Working knowledge of Arabic and/or French is desirable. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, Public Administration, Business Administration, Economics or a related field from an accredited academic institution with five years of relevant professional experience; or, High School diploma with seven years of relevant professional experience.</li><li>Experience in project development, project cycle management, reporting, donor liaison and partnership support.</li><li>Experience preparing concept notes, proposals, briefing materials, narrative reports and related project documentation.</li><li>Experience coordinating with governmental authorities, donors, United Nations agencies, national/international institutions and non-governmental organisations.</li><li>Experience supporting programme/resource management functions, including budget monitoring, tracking project progress and compliance follow-up.</li><li>Prior work experience with international humanitarian organisations, non-governmental or government institutions in a multi-cultural setting is an advantage.</li><li>Strong drafting, analytical and coordination skills, including the ability to synthesise needs assessment findings, data and stakeholder inputs into project development products.</li><li>Knowledge of donor programming, donor reporting requirements and project revision, modification and extension processes.</li><li>Knowledge of project cycle management, results-based management, risk management, due diligence and compliance documentation.</li><li>Ability to support budget monitoring and track project implementation progress in coordination with programme and resource management colleagues.</li><li>Ability to use and support corporate tools and frameworks relevant to project development and reporting, including PRIMA and the SRF.</li><li>Fluency in English (oral and written) is required.</li><li>Working knowledge of Arabic and/or French is desirable.</li></ul>
<p>You will join a global, fully remote team that supports our Category Experience squads across North America, Europe, and APAC markets. While our Category Managers define priorities and our creative partners bring product launches to life, you will serve as the operational driver connecting our ANZ Category Team with our Tunis functional teams. You will turn strategy into action coordinating stakeholders, managing timelines, and ensuring projects move smoothly from ideation to live-on-site.</p><p>We are seeking a proactive, highly driven Sr. Project Management Specialist. This person will act as the critical operational bridge between our ANZ Category Team and Tunis functional teams. In this role, you will be the tactical driver of our ANZ delivery strategy not an administrative observer. You will actively remove operational blockers across significant time zone and geographical gaps, enforce quality standards, and refine workflows to ensure maximum delivery velocity and predictability. This role is essential for safeguarding our strategic priorities and elevating our squad's process maturity.</p><ul><li>Cross-Regional Alignment: Drive operational agility and handle cross-functional stand-ups to seamlessly align regional priorities between ANZ and Tunis, bridging time-zone and geographical gaps.</li><li>Active Blocker Mitigation: Identify, track, and rapidly resolve complex project dependencies and operational friction before they impact delivery timelines.</li><li>Process Governance & Standards: Implement rigorous process standards and optimize workflow pipelines to eliminate queue accumulation and prevent work stagnation.</li><li>Jira Hygiene & Data-Driven Insights: Maintain pristine Jira board hygiene and leverage reporting tools (such as Looker or Jira reports) to analyze team velocity, bottleneck patterns, and delivery metrics using these data insights to actively drive process optimizations.</li><li>Continuous Workflow Transformation: Evaluate existing squad processes, identify inefficiencies, and execute continuous improvements to elevate squad process maturity in line with peer global teams.</li><li>Capacity & Queue Management: Protect local team focus by filtering incoming requests, handling resource constraints, and allowing the Category Team to focus on strategic planning rather than daily admin.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Proven track record as a Senior PM or Delivery Specialist managing cross-functional projects across distributed, international teams.</p><p>Hands-on experience setting up and enforcing delivery frameworks, quality gates, and workflow optimizations.</p><p>Expert-level mastery of Jira and experience with reporting/analytics platforms (e.g., Looker, Tableau).</p><p>Demonstrated history of active blocker resolution, risk mitigation, and pushing back constructively when standards are not met.</p><p>Exceptional written and verbal communication skills, tailored to keep remote teams aligned across time zones without friction.</p><p>Agile/Scrum certifications paired with practical, real-world execution is a plus.</p>
<p>Plan and manage the production process(equipment & personnel) during the shift within the area of responsibility Ensures On Time In Full execution of production orders to the correct Customer Specific Requirements and LEONI work instructions Achievement of shift targets with regular follow up during the shift (Quantity/quality / RFT/ Efficiency etc) and launch corrective actions for any deviations, using the required tools & methods (Kosu/8D/ PDCA QRQC etc) Ensure follow up of shift handover protocol (e.g. Recording / checking data in shift handover meeting / book) Ensures all visulisation within scope of control is maintained and updated Ensures regular exchange of information between departments during the shift (e.g. quality issues/ assembly issues/ plan deviations/ scrap/ missing material etc) Supports 5S improvements work place organisation and ergonomic improvements with supporting functions Ensures the correct management and handeling of material within scope of control (FIFO/ handeling/ storage etc) Actively supports continuious improvement activities within the plant(e.g. KATA, KAIZEN etc) Ensures people management within the shift for the target performance Ensures with training team employee qualification and polyvalance (job rotation) Supports related processes with people managment (AIP interviews/ absence management / disciplinary topics / recruitment/ vacation/ overtime/ bonus etc) Maintains and updates all required daily shift reports Ensures new team memebers are well integrated into the team and have correct support and coaching Performs performance review and validation of new employee at the end of the training/ probation period. Particpates in required segment / shift meetings / stand up etc to ensure communication through the shift Supports in all improvement projects launched (e.g. OPEX projects/ line balancing/ quality improvement etc) Collaborates with all required departments for the implementation of changes (customer driven or LEONI driven) Escalates according to defined escalation path, when needed</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education : University degree Experience: A minimum of 3 years experience, ideally with leadership background Language : French & English IT: Microsoft Office Social competences: : Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>
<p>Plan and manage the production process(equipment & personnel) during the shift within the area of responsibility Ensures On Time In Full execution of production orders to the correct Customer Specific Requirements and LEONI work instructions Achievement of shift targets with regular follow up during the shift (Quantity/quality / RFT/ Efficiency etc) and launch corrective actions for any deviations, using the required tools & methods (Kosu/8D/ PDCA QRQC etc) Ensure follow up of shift handover protocol (e.g. Recording / checking data in shift handover meeting / book) Ensures all visulisation within scope of control is maintained and updated Ensures regular exchange of information between departments during the shift (e.g. quality issues/ assembly issues/ plan deviations/ scrap/ missing material etc) Supports 5S improvements work place organisation and ergonomic improvements with supporting functions Ensures the correct management and handeling of material within scope of control (FIFO/ handeling/ storage etc) Actively supports continuious improvement activities within the plant(e.g. KATA, KAIZEN etc) Ensures people management within the shift for the target performance Ensures with training team employee qualification and polyvalance (job rotation) Supports related processes with people managment (AIP interviews/ absence management / disciplinary topics / recruitment/ vacation/ overtime/ bonus etc) Maintains and updates all required daily shift reports Ensures new team memebers are well integrated into the team and have correct support and coaching Performs performance review and validation of new employee at the end of the training/ probation period. Particpates in required segment / shift meetings / stand up etc to ensure communication through the shift Supports in all improvement projects launched (e.g. OPEX projects/ line balancing/ quality improvement etc) Collaborates with all required departments for the implementation of changes (customer driven or LEONI driven) Escalates according to defined escalation path, when needed</p><p><strong>Desired Candidate Profile</strong></p><p>University degree<br>A minimum of 3 years experience, ideally with leadership background<br>French & English<br>Microsoft Office<br>Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Description:</b></p><br><ul><li><p><span><span>Identify, assess, and implement AI use cases within SAP business processes, applications, and enterprise environments.</span></span></p><br></li></ul><br><ul><li><p><span><span>Design and develop AI-enabled solutions using SAP Business AI capabilities and SAP BTP services.</span></span></p><br></li></ul><br><ul><li><p><span><span>Develop and integrate applications leveraging SAP AI Core, AI Launchpad, Generative AI Hub, and other relevant SAP AI services, where appropriate.</span></span></p><br></li></ul><br><ul><li><p><span><span>Integrate Generative AI and Large Language Model (LLM) capabilities into SAP applications and business processes using appropriate APIs, SDKs, and SAP BTP services.</span></span></p><br></li></ul><br><ul><li><p><span><span>Develop AI-powered extensions and side-by-side applications on SAP BTP, following clean core and modern extensibility principles.</span></span></p><br></li></ul><br><ul><li><p><span><span>Build integrations between SAP systems, SAP BTP, AI services, and external systems using APIs, REST/OData services, events, and integration technologies.</span></span></p><br></li></ul><br><ul><li><p><span><span>Work with SAP data and business objects to prepare, consume, and enrich data for AI-powered scenarios.</span></span></p><br></li></ul><br><ul><li><p><span><span>Design and implement Retrieval-Augmented Generation (RAG), embeddings, vector search, and knowledge-based AI solutions where relevant to business requirements.</span></span></p><br></li></ul><br><ul><li><p><span><span>Evaluate and integrate external AI/ML services and models with SAP environments when SAP-native capabilities do not fully address the business requirement.</span></span></p><br></li></ul><br><ul><li><p><span><span>Develop prototypes and Proofs of Concept (</span><span>PoCs</span><span>) to demonstrate the feasibility and business value of AI use cases.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assess existing SAP applications and processes to identify opportunities for automation, intelligent assistance, prediction, classification, summarization, and other AI-driven capabilities.</span></span></p><br></li></ul><br><ul><li><p><span><span>Analyse and provide solutions (workarounds, fixes, root-cause analysis) to incidents and technical issues affecting AI-enabled SAP solutions.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure AI solutions meet requirements related to security, data privacy, scalability, reliability, and responsible AI.</span></span></p><br></li></ul><br><ul><li><p><span><span>Collaborate with business and technical teams to translate AI concepts into maintainable, production-ready SAP solutions.</span></span></p><br></li></ul><br><br><ul><li><p><span><span>Participate in SAP S/4HANA and SAP BTP implementation, transformation, and clean core projects involving AI and intelligent automation.</span></span></p><br></li></ul><br><ul><li><p><span><span>Handle other relevant tasks within the scope of SAP technical and AI support services for the client.</span></span><br></p><br></li></ul><br><p><b><span>Experience Required</span></b></p><br><br><ul><li><p><span><span>4+ years of experience in SAP development, consulting, integration, or technical implementation, with significant exposure to SAP BTP and/or SAP Business AI.</span></span></p><br></li></ul><br><ul><li><p><span><span>Hands-on experience with SAP BTP and familiarity with its core services and development environments.</span></span></p><br></li></ul><br><ul><li><p><span><span>Practical experience implementing or integrating AI/ML or Generative AI solutions within SAP or enterprise environments.</span></span></p><br></li></ul><br><ul><li><p><span><span>Good understanding of Generative AI concepts, including Large Language Models (LLMs), prompt engineering, embeddings, vector databases/search, and Retrieval-Augmented Generation (RAG).</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience integrating AI services and models through APIs, SDKs, or cloud services</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with SAP Business AI capabilities and/or SAP AI Core, AI Launchpad, Generative AI Hub, or related SAP AI technologies.</span></span></p><br></li></ul><br><ul><li><p><span><span>Good understanding of SAP S/4HANA and SAP business processes, with the ability to identify suitable AI use cases within an SAP landscape.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with programming and development technologies such as Python, JavaScript/Node.js, Java, or ABAP.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with REST APIs, OData, JSON, and cloud-based integration technologies.</span></span></p><br></li></ul><br><ul><li><p><span><span>Understanding of SAP BTP architecture, including Cloud Foundry and relevant BTP services.</span></span></p><br></li></ul><br><ul><li><p><span><span>Understanding of security, authentication, authorization, and data protection considerations when implementing AI solutions.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ability to analyse business requirements and translate them into technical AI solutions.</span></span><br></p><br></li></ul><br><p><b><span>Nice to Have</span></b></p><br><br><ul><li><p><span><span>Experience with SAP AI Core, AI Launchpad, Generative AI Hub, or SAP Joule-related technologies.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with SAP Cloud Application Programming Model (CAP), SAPUI5/Fiori, or ABAP RESTful Application Programming Model (RAP).</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with </span><span>hyperscaler</span><span> AI services such as Microsoft Azure AI, AWS Bedrock, or Google Cloud Vertex AI.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with Python-based AI/ML frameworks and libraries.</span></span></p><br></li></ul><br><br><ul><li><p><span><span>Experience with vector databases, vector search technologies, or knowledge graphs.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience implementing AI agents, agentic workflows, or tool/function-calling solutions.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with SAP Integration Suite, API Management, Event Mesh, or other SAP BTP integration services.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with Git-based development, CI/CD, and DevOps practices.</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience with SAP S/4HANA implementation or transformation projects.</span></span></p><br></li></ul><br><ul><li><p><span><span>Knowledge of AI governance, responsible AI, model evaluation, and AI security</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>SAP certifications relevant to SAP BTP, SAP Business AI, AI/ML, or SAP development.</span></span></p><br></li></ul><br><p><b><span>Personal Profile/Attributes</span></b></p><br><br><ul><li><p><span><span>Ability to understand client requirements and identify practical AI opportunities that deliver measurable business value using SAP technologies.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong understanding of both SAP technology and modern AI concepts, with the ability to bridge the gap between business requirements and AI implementation.</span></span></p><br></li></ul><br><ul><li><p><span><span>Good communication, interpersonal, and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong analytical and problem-solving skills, with a structured approach to investigating and resolving complex technical issues.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ability to evaluate new AI technologies and determine their relevance and applicability to SAP environments.</span></span></p><br></li></ul><br><ul><li><p><span><span>Team player with the ability to work independently and adapt to different client environments and project requirements.</span></span></p><br></li></ul><br><ul><li><p><span><span>Willingness to continuously upskill as SAP Business AI, Generative AI, SAP BTP, and the broader AI ecosystem evolve.</span></span></p><br></li></ul><br><br><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</span></b> <span>here</span><span><b><i>.</i></b></span></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around<strong>95,000 employees</strong> in <strong>23 countries</strong> and consolidated sales of EUR<strong> 3.9 billion in 2025 </strong>(excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p> Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>- Ensures and documents operators on-the-job training/ coaching<br></p><br><p>- Identifies operators' training needs<br></p><br><p>- Participates the operators’ evaluation/appraisal<br></p><br><p>- Supports specialist training to maintain and update skills matrix and employee qualification data<br></p><br><p>- Works with HR on training updates, new initiatives and data transfers<br></p><br><p>- Performs duties in accordance with skill matrix<br></p><br><p>- Provides training following complaints, QRQC, 8D, KOSU, technical changes & changes to instructions<br></p><br><p>- Supports the flexibility concept<br></p><br><p>- Trains employees on the workstation required by the rotation and monitors the performance in the new workstations in terms of quality and quantity</p><br><br><br>Qualifications and Experience<ul><li><strong>Level of Education: Minimum Bac</strong></li><li><strong>Branch Of Study:</strong> all branchs </li><li><strong>Experience: </strong>1 year experience</li><li><strong>Language:</strong> French, English</li><li><strong>Social competences:</strong> Communication /Social & intercultural sensitivity / Change management /Target & resultorientation/ Motivation & resilience /Self-organization /Conflict management / Teamwork</li><li><strong>Professional competences:</strong> Adult Learning Theory/Blended Learning/ELearning Concepts/Skills and Competency Modeling/Training Management /Leadership Development Programs</li></ul><br> </div>
<p>Ensures and documents operators on-the-job training/ coaching</p><p>Identifies operators' training needs</p><p>Participates the operators evaluation/appraisal</p><p>Supports specialist training to maintain and update skills matrix and employee qualification data</p><p>Works with HR on training updates, new initiatives and data transfers</p><p>Performs duties in accordance with skill matrix</p><p>Provides training following complaints, QRQC, 8D, KOSU, technical changes & changes to instructions</p><p>Supports the flexibility concept</p><p>Trains employees on the workstation required by the rotation and monitors the performance in the new workstations in terms of quality and quantity</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : Min BAC</p><p>Language: English & French</p><p>Experience : 1 year at LEONI</p><p>Communication</p><p>Social & intercultural sensitivity</p><p>Change management</p><p>Target & result orientation</p><p>Motivation & resilience</p><p>Self-organization</p><p>Conflict management</p><p>Teamwork</p>
<p>Ensures and documents operators on-the-job training/ coaching - Identifies operators' training needs - Participates the operators evaluation/appraisal - Supports specialist training to maintain and update skills matrix and employee qualification data - Works with HR on training updates, new initiatives and data transfers - Performs duties in accordance with skill matrix - Provides training following complaints, QRQC, 8D, KOSU, technical changes & changes to instructions - Supports the flexibility concept - Trains employees on the workstation required by the rotation and monitors the performance in the new workstations in terms of quality and quantity</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : Min BAC Language: English & French Experience : 1 year at LEONI Communication Social & intercultural sensitivity Change management Target & result orientation Motivation & resilience Self-organization Conflict management Teamwork</p>
CFA - Monitoring and Evalutation (M&E) and Information Management Officer (P)
Research & Development
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. </p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration</p><br><p>Internal and external candidates will be considered for this vacancy. </p><br><p>For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), UN Volunteers with at least twelve (12) months of continuous service in IOM, staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.</p><br><p><strong>Organizational Context and Scope</strong></p><br><p><span>Under the overall supervision of the IOM Libya Chief of Mission (CoM) and the direct supervision of the Head of Programme Development Support Unit (PDSU), the Monitoring and Evaluations (M&E) and Information Management Officer will be responsible for providing information, guidance and support on monitoring and evaluation, learning and information management aspects to Programme Managers in International Organization for Migration (IOM) Libya as well as support of the implementation and reporting within the United Nations Sustainable Development Cooperation Framework (UNSDCF) 2023-2027, the UN Migration Network and the migration related activities of the Sustainable Development Goals (SDGs) in line as well with the IOM Libya and Middle East and North Africa (MENA) Strategic Visions</span><span>. </span></p><br><br><br> </div>
<p>The Spa & Wellness Director is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experiences, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, a keen eye for detail, and the ability to inspire and manage a diverse team.</p><p>What you will do</p><ul><li>Lead all spa and wellness operations, ensure exceptional service standards, operational excellence, and guest satisfaction.</li><li>Drive revenue growth and profitability through strategic pricing, promotions, retail performance, and wellness programming.</li><li>Build, develop, and inspire a high-performing spa team through recruitment, coaching, training, and performance management.</li><li>Deliver personalized luxury wellness experiences that enhance guest loyalty and brand reputation.</li><li>Manage departmental budgets, forecasts, financial reporting, inventory, and cost-control initiatives.</li><li>Maintain compliance with health, safety, hygiene, and luxury hospitality standards across all spa facilities.</li><li>Partner with Marketing and Public Relations to promote spa offerings, increase brand visibility, and attract new business.</li><li>Identify and implement industry trends, innovative treatments, and wellness concepts to keep the spa at the forefront of the market.</li><li>Collaborate with cross-functional hotel teams to ensure a seamless and elevated guest experience.</li><li>Drive a culture of excellence, wellness, and continuous improvement throughout the department.</li></ul><p>What we offer</p><ul><li>Competitive compensation and benefits package.</li><li>Opportunities for professional growth within a globally recognized luxury brand.</li><li>Access to world-class training and development programs.</li><li>A collaborative and supportive work environment that values innovation and excellence.</li><li>Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.</li><li>The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.</li></ul><p>Schedule & Hours</p><p>Full Time</p><p><strong>Desired Candidate Profile</strong></p><p>5+ years of leadership experience in a luxury spa, wellness, or hospitality environment.</p><p>Strong expertise in spa operations, wellness services, and luxury guest experiences.</p><p>Proven ability to lead and develop teams, driving performance, engagement, and service excellence.</p><p>Commercial mindset with experience managing budgets, revenue, retail performance, and financial targets.</p><p>Excellent communication and interpersonal skills, with a strong command of English.</p><p>Passion for wellness and hospitality, with a commitment to delivering exceptional guest experiences.</p><p>Hands-on spa or therapy experience (Massage Therapist, Aesthetician, Acupuncturist, or similar) preferred.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Flexible schedule: 5 days a week, from 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2; Opportunity to work fully remote; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 3WO</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Fixed schedule: Saturday and Sunday, 20:00 PM–2 AM GMT+2; Opportunity to work fully remote; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 3IH</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010.<br> We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and chats; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent English communication skills (at least C1 level); Experience in a technical support role; Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall); Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels); Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard); Ability to read log files ; Familiarity with operating Windows, Linux, MacOS, Android and iOS ; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with AWS, Azure; Knowledge about function of IDP/SSO (G-Suite, Azure AD); Customer facing experience.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>