Git Jobs - Sfax Tunisia

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Define deliverables for each milestone or change window, ensuring clear objectives. Check and validate activities to reach milestones and resolve issues. Active participation in status / review meeting with stakeholders. Ensure communication and escalation within the program team and management. Identify, anticipate and manage technical discussion to drive for issues resolution. Ensure the availability of component s packages and coordinate development with interface components. Handle suppliers management in critical situations. Create and maintain projects overview. Coordinate Review and follow up development activities of components and data files to match Top Hat Milestone. Delegate responsibilities to appropriate stakeholders for efficient execution. Control cost, timing, performance, and quality to meet program targets. Document meeting outcomes (MoM) with key discussions, assigned actions, and next steps. Document lessons learned to improve future project execution. Guarantee on-time delivery.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Level : Engineer</li><li>Schools : Engineering Schools</li><li>Diploma :Electrical/Mechanical engineer</li><li>Option : Electrical/Mechanical</li><li>Required experience: Beginner/Junior</li><li>Languages : English/Frensh</li><li>Software skills : Problem solving,Time Management ,Communication, Team-work, Result-oriented (prioritize efficiency, performance, and productivity), Root-cause Analysis (Ability to synthesize and analyze),Decision-making, Leadership skills and Team Management.</li></ul><p></p></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure customer support across the various CIC channels and guarantee a high-quality, fast and solution-oriented customer experience.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Responsibilities: Respond to customer inquiries by phone, email, and fax, providing reliable and appropriate responses. Ensure customer callbacks when calls are abandoned. Receive customer purchase orders, clarify requirements, and review customer purchase order contracts or PFCs. Record and validate confirmed customer orders. For any complaints, record them in the dedicated tool and follow up until resolution. Adhere to procedures, quality standards, and processing deadlines. Conduct technical studies, provide customer advice, and handle specific requests. Configure pricing for various products and supplements in the sales management system for export and local markets. Escalate complex requests to the relevant departments. Ensure the filing and archiving of CIC documents. Contribute to improving customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum qualification: Baccalaureate level diploma. Knowledge of contract review elements: catalogue / price list / deadlines / sales support tools / general terms and conditions of sale / logistics and shipping methods and channels. Technical knowledge (thinning techniques, pre-caling). Knowledge of IT tools. Required qualities: Communication, listening skills, good interpersonal skills, teamwork skills.</font></font></p>