وظائف نظم و معلومات في تونس

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>At ITRS, we make society's critical technology work.<br> Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation.<br> We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, Africa and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> Scope of Role The ITRS IT Support works internally across the organisation to ensure a secure, reliable, and efficient working environment that enables employees to perform their roles effectively.<br> The function provides global technical support to ITRS offices and staff, covering end-user services, cloud platforms, and core IT infrastructure.<br> The role includes responsibility for supporting and maintaining internal IT systems, cloud services, office and data centre infrastructure, and critical platforms such as domain controllers, identity and access management, networking, and related services.<br> The team acts as a key operational interface between users and underlying systems, ensuring availability, performance, and security across on-premises and cloud environments.<br> This role is front line (Level 1 basic support, level 2 in depth analysis, Level 3 root cause investigation and correction, including working closely with technical departments and staff), helping ITRS staff with their IT issues.<br> As an Senior IT &amp; System Administrator, you will: Contribute to and maintain the continuity of the IT infrastructure across the whole ITRS Group IT landscape.<br> Contribute to enhancing efficiency in every department by providing the necessary tools and equipment essential to the individual roles.<br> Coordinate with team leads for their requirement for hardware, peripherals, software, access, and cloud provisioning.<br> Proactively working with various stakeholders, such as DevOps and Customer Success teams for the proper designation of roles and handling/preventive maintenance of the servers.<br> Provide, protect and maintain the cybersecurity of ITRS across assets, resources, software, hardware, infrastructure, access codes and firewalls.<br> Contributing to the positive usr experience in using IT and security infrastructure and equipment.<br> Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> You will have: 7 years’ professional experience within IT Support, Desktop Support, L2 or L3 systems administration infrastructure support.<br> Strong understanding of networking and infrastructure technologies.<br> Experience troubleshooting complex technical issues.<br> Experience managing servers, endpoints and cloud services.<br> Strong understanding of IT security principles.<br> Excellent problem-solving and analytical skills.<br> Ability to work independently and take ownership of technical issues.<br> Fluent in written and spoken English Desirable Qualifications ITIL Foundation Windows and Linux server Networking and storage</span> </div>

<p><font dir="auto"><font dir="auto">As part of the development of our IT outsourcing services at our Tunis-based service center, you will join the dedicated Service Desk for one of our clients:</font></font></p> <ul> <li><font dir="auto"><font dir="auto">You lead and support the Service Desk team in achieving contractual commitments.</font></font></li> <li><font dir="auto"><font dir="auto">You communicate the company's HR policy to employees</font></font></li> <li><font dir="auto"><font dir="auto">You organize and optimize the support and resources of the production system, in accordance with the commercial contract</font></font></li> <li><font dir="auto"><font dir="auto">You ensure the operational follow-up of the relationship with the client, prepare and lead the steering committees</font></font></li> <li><font dir="auto"><font dir="auto">You are responsible for the deployment of the processes</font></font></li> <li><font dir="auto"><font dir="auto">You support change management (progress plan, improvement plan)</font></font></li> <li><font dir="auto"><font dir="auto">You guarantee adherence to service commitments and the financial profitability of the service. Company Description</font></font></li></ul><p><font dir="auto"><font dir="auto">Everience is an international consulting and digital services group, with over 4,000 employees and a turnover of €280 million. Present in Europe, Africa, Asia and America, the group emphasizes expertise and human support in service of CIOs and business units.</font></font></p><p><font dir="auto"><font dir="auto">Our core business is based on user support management, application support, IT asset management, and Governance, Risk and Compliance (GRC) activities. We offer our employees a demanding and stimulating environment where they can develop their technical skills, progress in IT roles, and build a solid career path.</font></font></p><p><font dir="auto"><font dir="auto">Everience TUNISIA specializes in managed user support. Our teams provide a reliable, structured, and customer-focused service, offering daily support to company employees.</font></font></p><p><font dir="auto"><font dir="auto">The group also invests in emerging technologies, including artificial intelligence, to enhance its tools, processes, and employee experience. Through the Symbiotic Academy, everience offers a training and skills development space to prepare for the jobs of tomorrow while consolidating today's fundamentals.</font></font></p><p><font dir="auto"><font dir="auto">An inclusive and committed company that values ​​diverse profiles and supports professional development. Joining everience means embarking on a career in IT, with:</font></font></p><ul><li><font dir="auto"><font dir="auto">concrete prospects for development,</font></font></li><li><font dir="auto"><font dir="auto">certified training courses,</font></font></li><li><font dir="auto"><font dir="auto">a responsible and caring environment,</font></font></li><li><font dir="auto"><font dir="auto">and the opportunity to progressively explore new uses related to AI.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li><font dir="auto"><font dir="auto">Having completed an academic Bac+4/5 course, you possess significant experience in the management and operation of an IT outsourcing service.</font></font></li> <li><font dir="auto"><font dir="auto">You have mastered the ITIL best practices framework.</font></font></li> <li><font dir="auto"><font dir="auto">Your sense of customer service, your leadership, communication, analytical and rigorous qualities, combined with your ability to propose solutions, will be the driving forces behind your success.</font></font></li> <li><font dir="auto"><font dir="auto">Fluent in French and English</font></font></li></ul>

<p>Ensures the deployment of the Integrated Management System (IMS) within the facility level and approves the need of translation when it is necessary. Secures the development of local standards if needed. Coordinates, trains and coaches the plant facility organization for sufficient level of knowledge in Quality standards and tools. Manages the facility management review activities by collects the inputs and communicates the output of the management review meeting. Ensures the compliance of the plant facility systems with the customer specific requirements, IATF 16949, ISO 45001 &amp; ISO 14001 and all local regulations. Coordinates and ensures the effective implementation and generalization of corrective and preventive actions resulted from audits with the team in the concerned area. Leads the internal and external audits preparation within the production facility.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in technical field</li><li>Min 1 years in Operation Quality/ Quality Customer Interface/ Quality Project.</li></ul>

<p>Manages and supervises the Quality Systems, Audits and Methods org unit according to defined objectives and KPIs</p><p>Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery</p><p>Takes responsibility for standard &amp; governance adherence and process execution</p><p>Leads the direct reports in the area of responsibility</p><p>Plans the regular team activity in order to cover all the activity stages and reply to all the requests received</p><p>Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results</p><p>Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge</p><p>Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><p>Functional accountability for Quality Systems, Audits and Methods on country level</p><p>Ensures the required number of qualified internal auditors in the area of responsibility</p><p>Ensures the management of internal audit activities (system and process) from planning till verifying the effectiveness of action plans</p><p>Establishes a deployment plan according to quality standards and targets for necessary trainings together with Quality Operations</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level : University degree</li><li>Experience : Min 5 years in Quality Management</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>

<p>Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent oral and written communication skills for English, French and Arabic languages.</li><li>Ability to conduct dialogue politely and professionally.</li><li>Ability to work with large volumes of information.</li><li>Attention to detail and accuracy in documentation.</li><li>Proficiency in PC and basic office programs.</li><li>Skills in working with CRM systems and other specialized software.</li></ul>

<p>Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent oral and written communication skills for English, French and Arabic languages.</li><li>Ability to conduct dialogue politely and professionally.</li><li>Ability to work with large volumes of information.</li><li>Attention to detail and accuracy in documentation.</li><li>Proficiency in PC and basic office programs.</li><li>Skills in working with CRM systems and other specialized software.</li></ul>

<ul> <li> Responding to phone calls, emails, and chat messages. </li> <li> Quickly and efficiently resolving customer issues. </li> <li> Processing returns, exchanges, and customer complaints. </li> <li> Keeping records of each interaction with customers. </li> <li> Updating customer information in the CRM system. </li> <li> Collecting and forwarding customer feedback to relevant departments. </li> <li> Informing customers about the status of their inquiries.</li> </ul><ul> <li> Excellent oral and written communication skills for both English and French languages. </li> <li> Ability to conduct dialogue politely and professionally. </li> <li> Ability to work with large volumes of information.</li> <li> Attention to detail and accuracy in documentation. </li> <li> Proficiency in PC and basic office programs. </li> <li> Skills in working with CRM systems and other specialized software.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> Excellent oral and written communication skills for both English and French languages. </li> <li> Ability to conduct dialogue politely and professionally. </li> <li> Ability to work with large volumes of information.</li> <li> Attention to detail and accuracy in documentation. </li> <li> Proficiency in PC and basic office programs. </li> <li> Skills in working with CRM systems and other specialized software.</li> </ul>

<p>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently with the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator - the highest-ranking official of the UN Development System and Representative of the UN Secretary-General at country level - support countries in the achievement of their development priorities and the attainment of the SDG's. In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift-anchored in data, <strong>digital</strong>, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The Associate Data Specialist contributes to interacting with counterparts, officers and technical staff in relevant organizational units in data engineering, data science and other data specialists, data owners and subject matter experts for the development and implementation of the databases, data collection systems and data analytics that optimize statistical efficiency and quality. It also contributes to the interaction with external counterparts in the UN funds, programs and other UN specialized agencies, consultants, and other partners to collaborate and exchange information and best practices. The position is located in the United Nations Resident Coordination Office (RCO) in Tunis, Tunisia, under the direct supervision of the Head of the Resident Coordinator Office.</p><p>Responsibilities</p><p>Within delegated authority, the incumbent will be responsible of the following duties:</p><ol><li>Develop and implement databases, data collection systems, data analytics, and other analysis, reporting and quality control capabilities; identifies appropriate data sources for analytics projects; identifies new data analysis process-improvement opportunities and strategies that optimize statistical efficiency and quality.</li><li>Identify, analyze, and interpret trends or patterns, applying statistical methods to structured and unstructured sources of information and data to surface relevant features and variables.</li><li>Implement process-improvement mechanisms for data analytics tasks; acquires and cleans data from primary and secondary sources; maintains and quality-assures databases and data systems, including UN INFO and CF results data.</li><li>Develop reports, dashboards, and other tools to effectively summarize findings and convey information to management across the development, humanitarian and peace nexus, supporting RC/UNCT evidence-based decision-making.</li><li>Document requirements, background information and methodology and establish documentation practices and standards for other staff to follow.</li><li>Draft inputs for a wide range of documents/reports, briefings/debriefings, correspondence, etc.</li><li>Contribute to the development of processes and tools to monitor and analyze model performance and data accuracy.</li><li>Design internal process improvements: automating manual processes, optimizing data delivery, re-designing architecture for greater scalability</li><li>Implement solutions to data-related technical problems and data infrastructure updates.</li><li>Contribute to the preparation and organization of datasets to ensure data scientists and analysts have the necessary data for feature extraction. Perform routine data processing and quality checks to maintain data integrity.</li><li>Collaborate with data engineers and data scientists to improve data flows, data quality, etc.</li><li>Contribute to the creation of basic data visualization outputs to aid decision-making and communications of analysis outputs.</li><li>Contribute to project tasks, assist with data collection and initial analysis, and report unresolved issues to senior staff.</li><li>Contribute to the production of data products like reports or newsletters related to data analysis activities.</li><li>Conduct data collection, cleaning, and preliminary analysis, contributing to the identification of patterns and trends.</li><li>Compile and clarify data insights and develop supporting materials in preparation for stakeholder communications.</li><li>Keep abreast of current and emerging trends in data analytics best practices, technologies, and tools, and proposes their application to strengthen the RCO's analytical function.</li><li>Build staff and partner capacity on data analytics, including delivering trainings and workshops for UN personnel and national counterparts.</li><li>Support data preparation and preliminary analysis, verification, and pattern identification; contributes to routine reporting and administrative aspects of the work plan.</li><li>Contribute to the design and development of data science products, including through advanced analytical methods such as artificial intelligence, machine learning, predictive analytics, data and text mining, natural language processing, statistics, and related algorithms and computational approaches, to generate insights not otherwise detectable through standard analysis.</li><li>Serve as a resource person and informal mentor on data analytics within the RCO, promoting a data-driven culture and knowledge-sharing across results groups.</li><li>Performs other duties as assigned</li></ol><p>Competencies</p><p>PROFESSIONALISM: Working collaboratively, Strategic thinking, Analytical thinking, Knowledge and understanding of sustainable development theories, concepts and approaches. Ability to identify and develop sources for data collection. Ability to undertake research, analyze data, make recommendations and write draft reports on sustainable development issues. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>An advanced university degree (Master's degree or equivalent) in computer science, data science, analytics, statistics, applied mathematics, information management, data management, information systems, information science or a related quantitative field is required. A first-level university degree (Bachelor's degree or equivalent) in combination with qualifying experience may be accepted in lieu of the advanced university degree.</li><li>A minimum of two (2) years of progressively responsible experience in data analysis, statistics, monitoring and evaluation, research, data management, or a related field is required.</li><li>Experience in collecting, cleaning, validating, analyzing, and interpreting data from multiple sources to support evidence-based decision-making is required.</li><li>Experience using data analysis and visualization tools such as Power BI, Tableau, R, Python, SQL, or similar platforms is required.</li><li>Demonstrated experience in developing analytical products, dashboards, reports, or data visualizations for technical and non-technical audiences is required.</li><li>Experience conducting data quality assurance and applying data validation methodologies is required.</li><li>Demonstrated experience in developing and applying quantitative and statistical data modelling techniques, including forecasting, trend analysis, regression modelling, scenario analysis, and predictive analytics, to support strategic planning, SDG monitoring, programme performance assessment, and evidence-based policy and decision-making is required.</li><li>English and French are the working languages of the United Nations Secretariat. For this job opening, English and French and Arabic are required.</li></ul>

<ul> <li> Responding to phone calls, emails, and chat messages. </li> <li> Quickly and efficiently resolving customer issues. </li> <li> Processing returns, exchanges, and customer complaints. </li> <li> Keeping records of each interaction with customers. </li> <li> Updating customer information in the CRM system. </li> <li> Collecting and forwarding customer feedback to relevant departments. </li> <li> Informing customers about the status of their inquiries.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> Excellent oral and written communication skills for both English and French languages. </li> <li> Ability to conduct dialogue politely and professionally. </li> <li> Ability to work with large volumes of information.</li> <li> Attention to detail and accuracy in documentation. </li> <li> Proficiency in PC and basic office programs. </li> <li> Skills in working with CRM systems and other specialized software.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world works and lives faster, FIS is leading the way.&nbsp; Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: <b>Are you </b><i><b>FIS</b></i><b>?</b></p><br><p><b><u>About the role:</u></b>As a <b>Production Support Analyst</b>, you’ll be working with global clients to:</p><br><br><ul><li>Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications</li><li>Install application release updates for these applications</li><li>Lead SRE projects for the applications</li></ul><p><b><u>About the team:</u><br></b>Be a part of a team of analysts who</p><br><ul><li>Support the production systems of major financial institutions</li><li>Manage changes to those systems</li><li>Ensure compliance with policy and standards</li></ul><p><b><u>What you will be doing:</u></b></p><br><p>As a Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.&nbsp; </p><br><p><span>Responsibilities include:</span></p><br><ul><li>Ownership of processes and data structures</li><li>Issue investigation and resolution</li><li>Basic Microsoft Windows administration</li><li>Basic SQL Server administration</li><li>General troubleshooting</li></ul><p><b><u>What you will need:</u></b></p><br><p>As candidate for Production Support Specialist will require:</p><br><ul><li>Technical Proficiency including knowledge of operating systems (such as Windows), databases, networking fundamentals, and troubleshooting methodologies.</li><li>The ability to analyze complex technical issues, identify root causes, and develop effective solutions is crucial for success in this role. Candidates should demonstrate a logical and methodical approach to problem-solving.</li><li>Effective communication skills for interacting with both technical and non-technical stakeholders. Candidates must be able to articulate technical concepts clearly and concisely, both verbally and in writing.</li><li>Prior experience (3-4 years) in customer service or technical support roles</li><li>Candidates must be adaptable and willing to learn new technologies and tools as needed. The ability to quickly adapt to changing priorities and environments is essential for success in this role.</li></ul><br><p><b><u>What we offer you:</u></b></p><br><p>At FIS, you can learn, grow and make an impact in your career. Our benefits include:</p><br><ul><li>Flexible and creative work environment</li></ul><ul><li>Diverse and collaborative atmosphere</li></ul><ul><li>Professional and personal development resources</li></ul><ul><li>Opportunities to volunteer and support charities</li></ul><ul><li>Competitive salary and benefits</li></ul><br><p><span><span><b>#LI-RB1</b> <b>#LI-Hybrid</b></span></span></p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<p> <strong>Human Resources Coordinator</strong> </p> <p> </p> <p>Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: <b>Are you FIS?</b></p><br><p><b><u>About the Role:</u></b></p><br><p>You will support and optimize mission-critical AddVantage environments that enable asset management and trust accounting operations. In this role, you will ensure system availability, performance, reliability, and security across customer environments while resolving complex technical challenges. You will partner with infrastructure, network, security, and support teams to deliver operational excellence and continuous improvement. Success is measured through platform stability, incident resolution, automation outcomes, and customer satisfaction.</p><br><br><p><b><u>About the team:</u></b></p><br><p>The AddVantage Technical Support team provides 24x7 operational and technical support for FIS AddVantage, a real-time, browser-based solution supporting asset management and trust accounting functions. AddVantage environments primarily run on Microsoft Windows platforms and leverage InterSystems Caché databases. These systems are hosted either within FIS data centers or at customer-managed locations.</p><br><p>The team is responsible for ensuring high availability, performance, security, and operational excellence across customer environments while providing expert support for business-critical applications and infrastructure.</p><br><p><b><u>What You Will Be Doing:</u></b></p><br><ul><li>Administer, maintain, and optimize enterprise application environments running on Microsoft Windows Server platforms.</li><li>Monitor system health, performance, and availability to ensure reliable service delivery.</li><li>Investigate and resolve complex application, infrastructure, and production incidents.</li><li>Design and implement automation solutions that improve operational efficiency and reduce manual effort.</li><li>Plan and execute operating system upgrades, migrations, and infrastructure enhancements.</li><li>Support and troubleshoot database-related issues impacting application performance and stability.</li><li>Develop and maintain scripts, automated workflows, and job scheduling processes.</li><li>Monitor and resolve issues involving batch processing, file transfers, and scheduled operations.</li><li>Collaborate with infrastructure, network, security, vendors, and customer teams to deliver effective technical solutions.</li><li>Contribute to incident, problem, and change management activities while driving continuous service improvements.</li><li>Provide technical guidance, knowledge sharing, and mentorship to team members.</li><li>Coordinate and support projects impacting customer environments, ensuring successful implementation and minimal operational disruption.</li></ul><p><b><u>Required Qualifications</u></b></p><br><ul><li>Experience administering and supporting Microsoft Windows Server environments.</li><li>Experience supporting enterprise applications in production or customer-facing environments.</li><li>Strong troubleshooting and root-cause analysis skills across application, system, and infrastructure layers.</li><li>Knowledge of networking fundamentals, network infrastructure, and diagnostic methodologies.</li><li>Experience with secure file transfer technologies, including SFTP, FTPS, and related protocols.</li><li>Strong communication and customer service skills with the ability to engage technical and non-technical stakeholders.</li><li>Experience working with cross-functional teams, including infrastructure, network engineering, security, and application support.</li><li>Experience managing technical initiatives from planning through implementation.</li><li>Experience administering and supporting Microsoft IIS environments.</li><li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.</li><li>You will participate in a rotating on-call support schedule, typically one week per month, including weekend coverage. During on-call periods, team members provide support for critical issues outside normal business hours to ensure the continued availability of customer environments.</li></ul><p><b><u>Preferred Qualifications</u></b></p><br><ul><li>Experience with InterSystems Caché or InterSystems IRIS databases.</li><li>Familiarity with Tidal Workload Automation or similar enterprise scheduling platforms.</li><li>Experience supporting IBM Sterling Connect: Direct in Windows environments.</li><li>Experience developing PowerShell scripts and infrastructure automation solutions.</li><li>Knowledge of enterprise monitoring, operational support, and workload scheduling practices.</li><li>Experience with observability and monitoring platforms such as Dynatrace, Zabbix, and Splunk.</li><li>Experience with software deployment and release automation tools such as Octopus Deploy.</li></ul><p><b><u>What We Offer you</u></b></p><br><p>At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:</p><br><ul><li>Opportunities to make an impact in fintech</li><li>Personal and professional learning</li><li>Inclusive, diverse work environment</li><li>Resources to give back to your community</li><li>Competitive salary and benefits</li></ul><br><p><b>#LI-RB1</b> <b>#LI-Hybrid</b>&nbsp;</p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<p>- Provides relevant information about competition, customers and market development for all affected parties and support the development of the account plan<br></p><br><p>- Checks and tracks customer requirements, RfQ pre-conditions and customer project portfolio development in order to identify and verify potential new opportunities<br></p><br><p>- Negotiates product changes with the customer and collect purchase orders from customers for administration by sales support<br></p><br><p>- Delivers relevant input for strategic business planning, develops measures for margin improvements and negotiates these<br></p><br><p>- Supports negotiation preparation and documentation for arbitration of customer volume/demand in order to optimize LEONI production costs (S&amp;OP and MPS) is needed<br></p><br><p>- Collects from customer feedback and relevant data and collects in cases of improvement needs/ escalation the status of measures/escalations LEONI internally for tracking<br></p><br><p>- Identifies and categorizes customer claims together with all relevant stakeholders<br></p><br><p>- Manages and administrates all relevant sales data in the respective systems<br></p><br><p>- Is responsible for the pricing towards the customer and collects on-time cash from the customers<br></p><br><p>- Is responsible for the offer preparation (RFP, RFQ gathering information up to nomination)<br></p><br><p>- Supports business plan creation and maintenance through complete product life cyle and after market<br></p><br><p>- Collects and validates information for possible customer claims, edits and negotiates these (claim management)<br></p><br><p>- Represents the Sales department as core team member in projects</p><br><br><br>Qualifications and Experience<ul><li>University degree in a technical field</li><li>Minimum 3 years of sales experience in the automotive industry</li><li>English proficiency level: C1</li><li>Good command of MS Excel, PowerPoint, and CRM tools</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><b>Job Details </b><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><p><b><u>Role purpose</u></b></p><br><p>The Local Person for Pharmacovigilance in TUNISIA is responsible for the establishment and maintenance of the marketing authorisation holder’s local pharmacovigilance system, and the performance of local Pharmacovigilance Operations.</p><br><p><b><u>Main tasks</u></b></p><br><p><i>The tasks assigned will be in line with the responsibilities in scope of the various projects as defined in the section Functional/Project roles of this RD.</i></p><br><ul><li>Set up and manage the local pharmacovigilance system</li><li>Local Literature Search</li><li>Local ICSR Management</li><li>PV Intelligence Screening</li><li>Local PSMF Maintenance</li><li>Setting up local Organized Data Collection</li><li>Local PVA Management</li><li>Local adaptation and submission of PSUR / RMP</li><li>Local signal detection</li><li>Implementation of additional Risk Minimization Measures</li><li>Reviewing materials relating to local post-authorization safety</li><li>Integrated first Level Medical Information and PQC Support</li><li>Participate in PV-relevant audits and inspections</li><li>Attend regular meetings according to project meeting schedule</li><li>Provide monthly PV report on status of local PV system in the country/ies</li><li>Ensure PV training of affiliate employees, service providers and Third Parties</li></ul><p><b>Details on local PV operations delegated are included in project-specific Working Practices per client project.</b></p><br><p><b>In general:</b></p><br><ul><li>Close cooperation with the global PV system of the client as well as related global and local departments and functions</li><li>Issue, review and maintain pharmacovigilance procedures (i.e. Standard Operating Procedures, Working Practices) related to the local tasks in connection with client procedures</li><li>Close cooperation with the respective Deputy and providing the Deputy with information on relevant current PV activities</li><li>Deputy is assuming responsibility in case of planned or unplanned absence</li></ul><p>.</p><br><br><ul><li>Bachelor’s degree in pharmacy, pharmaceutical sciences, life sciences, or a related field, or equivalent experience required.<br>Master’s degree in pharmacy, pharmaceutical sciences, life sciences, or a related field, or equivalent experience preferred. </li><li>7+ years of experience in drug safety, pharmacovigilance, pharmacy operations, or a related field required. </li><li>3+ years of experience in a management capacity required. </li><li>Certification in project management, quality management, or pharmacovigilance preferred.</li></ul><b><b><b>What Cencora offers</b></b></b><p>​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.</p><br>Full time<b><b><b>Affiliated Companies</b></b></b>Affiliated Companies: PharmaLex GmbH<span><b><b><b><b>Equal Employment Opportunity</b></b></b></b></span><p>Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.</p><br><p>The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.</p><br><p>Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email <span><span>hrsc@cencora.com</span></span>. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned</p><br> </div>