Admin Assistant Jobs - Tunis Tunisia

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Activities</b></span></div><div><span ><b>EXTERNAL RECRUITMENT</b></span></div><div><span ><b>Production Team Leaders</b></span></div><div><span ><br></span></div><div><span ><b><br></b></span></div><div><span ><b>Profile :</b></span></div><div><span >- Advanced technician level or equivalent</span></div><div><span ><br></span></div><div><span >- Having at least 2 years of experience in managing and leading production teams as a team leader</span></div><div><span ><br></span></div><div><span >- Possessing basic computer skills (Word, Excel, ERP, etc.)</span></div><div><span ><br></span></div><div><span >- Having practiced problem-solving and analysis tools</span></div><div><span ><br></span></div><div><span >Organized, rigorous, serious</span></div><div><span ><br></span></div><div><span >- Possessing the ability to manage conflicts</span></div><div><span ><br></span></div><div><span >- Possessing the ability to manage and communicate</span></div><div><span ><br></span></div><div><span >- Having the ability to manage stress</span></div><div><span ><br></span></div><div><span >- Possessing a good level of cross-functional communication</span></div><div><span ><br></span></div><div><span >- Able to work in 3x8 shifts.</span></div><div><span ><br></span></div><div><br></div><div><span ><b>Missions :</b></span></div><div><br></div><div><span >Reporting to the workshop manager, you will be responsible for:</span></div><div><span >To identify and prevent any situation that poses a safety and/or environmental risk</span></div><div><span >Ensure compliance with HSE-related rules and instructions in the workshop</span></div><div><span >Execute the production schedule while optimizing human and material resources.</span></div><div><span >Identify situations that impact the execution of the production schedule and the causes of delays in manufacturing orders.</span></div><div><span >Fulfill requests for materials/components to be supplied to the workshop</span></div><div><span >Initiate requests for intervention in case of machine breakdowns</span></div><div><span >Leading the gemba walks with the group leaders</span></div><div><span >Ensure compliance with the various production and quality instructions</span></div><div><span >Ensure compliance with the information in the various production records</span></div><div><span >Ensure compliance with the standards of tidiness and cleanliness within the workshop</span></div><div><span >Participate in the integration and training of production staff</span></div><div><span >Ensure compliance with the versatility matrix in the allocation of operations</span></div><div><span >Ensure the reliability of workshop stocks</span></div><div><span >Manage and lead production teams, and promote company culture and HSE culture within your team.</span></div><div><span >Being responsible for evaluating team members and conducting their EIAs</span></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Level of superior technician or equivalent</li><li>Having a first experience of at least 2 years in management and management of production teams as a team leader</li><li>Having basic computer knowledge (Word, Excel, ERP)</li><li>Having practiced problem analysis and resolution tools</li><li>Organized, rigorous, serious</li><li>Having the ability to manage conflicts</li><li>Having the ability to manage and communicate</li><li>Having the ability to manage stress</li><li>Having a good level of transversal communication</li><li>Able to work in 3*8.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, and hospitality stations. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: No high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<ul style="font-size: 11px;"><li style="font-size: 11px;">Identify, research, and qualify new specialized service providers for different types of contracts.</li><li style="font-size: 11px;">Actively prospect to expand the panel of suppliers and service providers.</li><li style="font-size: 11px;">Collect and analyze quotes submitted by service providers.</li><li style="font-size: 11px;">Negotiate commercial, technical, and contractual terms with service providers to obtain the best conditions (price, deadlines, quality of service).</li><li style="font-size: 11px;">Provide regular reporting to management on the progress of negotiations.</li><li style="font-size: 11px;">Ensure the compliance of services with regulatory and internal requirements.</li><li style="font-size: 11px;">Update and enrich the database of service providers and contracts.</li><li style="font-size: 11px;">Perform various reports/ad hoc tasks upon request from the manager and/or client.</li><li style="font-size: 11px;">Experience: 1 - 3 years</li><li style="font-size: 11px;">Key Skills: Strong prospecting and service provider sourcing capabilities. Excellent negotiation and contract management skills. Proficiency in office tools. Rigor, organizational skills, and analytical thinking.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>Drives delivery of Time &amp; Attendance -T&amp;A- services as defined in department or team scope and yearly operational department or team plans - Implements and drives Global HR standard processes, guideline and standards and customize them to tax, legal and statutory requirements in country in alignment with Global HR Governance to ensure standardization in the country - Corrects time management errors where time managers cannot - Controls time manager and controls time for plants - Carries out special absence maintenance and medical certificates - Acts interface to PY teams - Acts as interface to plants for all time relevant topics - Prepares specific reportings</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in a scientific or technical field Knowledge in IT Languages : Frensh and English Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization</p>

<p>Drives delivery of Time &amp; Attendance -T&amp;A- services as defined in department or team scope and yearly operational department or team plans - Implements and drives Global HR standard processes, guideline and standards and customize them to tax, legal and statutory requirements in country in alignment with Global HR Governance to ensure standardization in the country - Corrects time management errors where time managers cannot - Controls time manager and controls time for plants - Carries out special absence maintenance and medical certificates - Acts interface to PY teams - Acts as interface to plants for all time relevant topics - Prepares specific reportings</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in a scientific or technical field Knowledge in IT Languages : Frensh and English Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job description </b><div> <div> <p><font dir="auto" ><font dir="auto" > We are recruiting: Senior BI Developer</font></font></p> <p> Lieu : Tunis, Tunisia</p> <p><font dir="auto" ><font dir="auto" > Contract type: Permanent, full-time</font></font></p> <p><font dir="auto" ><font dir="auto" > Desired start date: ASAP</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >Veo Worldwide Services, a European multinational specializing in B2B services, has been established in Tunisia since 2017 with offices in Sousse and Tunis. The company offers professional services in various fields such as international trade, logistics, human resources, finance, and IT.</font></font></p> <p><font dir="auto" ><font dir="auto" ><b> Your mission:</b></font></font></p> <p><font dir="auto" ><font dir="auto" >As a Senior BI Developer, you will play a key role in the design and development of robust and scalable Business Intelligence solutions, in collaboration with business and data teams.</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" >Your responsibilities include:</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" > Design and develop reports, dashboards and data models with IBM Cognos</font></font></p> <p><font dir="auto" ><font dir="auto" > Collaborating with third-party teams to identify and formalize reporting needs</font></font></p> <p><font dir="auto" ><font dir="auto" > Optimize report performance and ensure data accuracy</font></font></p> <p><font dir="auto" ><font dir="auto" > Participate in data modeling and BI governance</font></font></p> <p><font dir="auto" ><font dir="auto" > Collaborating with the DWH and ETL teams to ensure seamless data integration</font></font></p> <p><font dir="auto" ><font dir="auto" > Provide technical guidance to junior profiles and contribute to code reviews</font></font></p> <p><font dir="auto" ><font dir="auto" > Maintaining active monitoring of BI tools and emerging trends</font></font></p> <p> </p> </div> </div><b> Job requirements </b><div> <div> <p> </p> <p><font dir="auto" ><font dir="auto" ><b> Search profile:</b></font></font></p> <p><font dir="auto" ><font dir="auto" > Bachelor's degree (or higher) in computer science, information systems or equivalent</font></font></p> <p><font dir="auto" ><font dir="auto" > 5+ years of experience in BI, including a minimum of 3 years with </font></font><strong><font dir="auto" ><font dir="auto" >IBM Cognos</font></font></strong> </p> <p> Ma trise de : Cognos Report Studio, Dashboarding, Framework Manager, Data Modules, SQL (Oracle, SQL Server, Postgres)</p> <p><font dir="auto" ><font dir="auto" > Good understanding of data models (star, snowflake)</font></font></p> <p><font dir="auto" ><font dir="auto" > Excellent analytical and communication skills</font></font></p> <p><font dir="auto" ><font dir="auto" > French and English minimum level B1</font></font></p> <p><font dir="auto" ><font dir="auto" > These are a plus:</font></font></p> <p><font dir="auto" ><font dir="auto" > Knowledge of other BI tools: Power BI, Tableau</font></font></p> <p> Certification IBM Cognos</p> <p><font dir="auto" ><font dir="auto" > Experience with Agile methodologies</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" > What we offer:</font></font></p> <p><font dir="auto" ><font dir="auto" > Permanent contract and integration into an experienced team</font></font></p> <p><font dir="auto" ><font dir="auto" > High value-added international projects</font></font></p> <p><font dir="auto" ><font dir="auto" > A stimulating and results-oriented BI environment</font></font></p> <p> </p> <p><font dir="auto" ><font dir="auto" > Want to join a company that puts data at the heart of its strategy?</font></font></p> <p><font dir="auto" ><font dir="auto" >Apply now to Veo Worldwide Services Tunis and give a new boost to your Business Intelligence career.</font></font></p> <p> </p></div></div></div></section>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and lead the MPS (pre-PDP) routines for their production unit. Launch work orders daily in the various workshops based on material availability and workshop workload. Alert the supply department in case of actual or anticipated component shortages. Monitor the progress of work orders, report any deviations, and participate in finding solutions. Adhere to the standards and procedures related to the use of the ERP system. Ensure consistency of schedules between the different workshops. Analyze activity performance indicators (MPS adhesion, work-in-process and semi-finished goods levels, shortages, etc.). Lead/participate in the management routines of their department. Participate in improvement projects. Comply with environmental/safety instructions and procedures and alert their line manager or the environmental/safety representative in case of an incident.</font></font></p><p><strong>Desired Candidate Profile</strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Dynamism</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reactivity</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good communication</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Active listening</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Interpersonal skills</font></font></li><li>Organisation</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main mission: The Delivery Manager oversees the delivery of projects/services, ensuring adherence to deadlines, budget, and quality standards. They are the key point of contact for the client, ensuring their satisfaction while coordinating the teams.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Key missions</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Maintaining customer relationships and understanding their needs</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing multiple projects (planning, budget, KPIs)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Anticipating and managing risks and escalations</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Coordinate internal teams (project managers, experts)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Monitor performance and ensure reporting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the continuous improvement of practices and tools</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Profile &amp; qualifications</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in project management (Agile, PMP)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage several complex projects in parallel</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication, leadership and negotiation skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My proficiency with project management tools (JIRA, MS Project)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborative spirit, results-oriented and customer-focused</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of business issues and the operational context</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: French, English, Spanish</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description Main Mission The Delivery Manager oversees the delivery of projects/services, ensuring adherence to deadlines, budget, and quality standards. They are the key point of contact for the client and ensure their satisfaction while coordinating the teams. Key Missions Maintain client relationships and understand their needs Manage multiple projects (planning, budget, KPIs) Anticipate and manage risks and escalations Coordinate internal teams (project managers, experts) Monitor performance and ensure reporting Contribute to the continuous improvement of practices and tools</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience in project management (Agile, PMP)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to manage several complex projects in parallel</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent communication, leadership and negotiation skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My proficiency with project management tools (JIRA, MS Project)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborative spirit, results-oriented and customer-focused</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of business issues and the operational context</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: French, English, Spanish</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for project performance measurement Quote, development, and series project calculations from RFQ to EOP Collects and challenges input from involved functions and interfaces Provides advice to project managers on changes and risks Analyses project profitability and reports necessary provisions to the manager in the event of imminent losses Business partner to accounts and project managers Consolidates project P&amp;Ls to account P&amp;Ls Supports project managers, e.g., in margin booster activities Controlling hub of the accounts to all other functions Interface to accounting Interface to functional controlling, esp. for project-based budgeting Project controlling infrastructure Maintains standard calculation parameters Develops and maintains calculation methods Develops and maintains calculation tools</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Min 3 years in financial controlling</li><li>University Degree</li><li>Excellent English communication level (C1)</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for project performance measurement Quote, development, and series project calculations from RFQ to EOP Collects and challenges input from involved functions and interfaces Provides advice to project managers on changes and risks Analyses project profitability and reports necessary provisions to the manager in the event of imminent losses Business partner to accounts and project managers Consolidates project P&amp;Ls to account P&amp;Ls Supports project managers, e.g., in margin booster activities Controlling hub of the accounts to all other functions Interface to accounting Interface to functional controlling, esp. for project-based budgeting Project controlling infrastructure Maintains standard calculation parameters Develops and maintains calculation methods Develops and maintains calculation tools</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Min 3 years in financial controlling</li><li>University Degree</li><li>Excellent English communication level (C1)</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><p></p></section>

<p>As a Quality Control Inspector, you'll be reporting to an Operations Manager and working as a part of our Operations team. At QIMA, the role of Operations is to deliver our industry-leading services to our clients while ensuring that all the work is performed to the QIMA standard of quality. Your role in this will be to:</p><ul><li>Check email daily in order to receive inspection documents and guidelines;</li><li>Attend inspections on time and communicate with supplier in a professional way;</li><li>Perform the inspection of the merchandise according with company procedures.</li><li>Supervise the stuffing of the containers according with company procedures;</li><li>Fulfill inspection reports according with company procedures and timelines.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Think you have what it takes? First of all, we want someone with:</p><ul><li>Experience in quality management, especially softlines/ garments/ textiles/ footwear (2 years or more);</li><li>Knowledge of AQL standards, as well as relevant safety and quality regulations;</li><li>Good command of English (spoken and written);</li><li>Great attention to detail and strong professional ethics.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.</p><p><strong>Primary Duties &amp; Responsibilities</strong></p><ul><li>Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.</li><li>Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.</li><li>Daily customer calling using automated telephone-dialing system.</li><li>Document customer comments re: payment date / disputes etc.</li><li>Ensure requested paperwork / documentation is forwarded to customers.</li><li>Assist cash application team to ensure payments are processed onto correct customer account.</li><li>Report issues to line manager to resolve problem accounts.</li></ul><p><strong>Competency Profile</strong></p><ul><li><strong>KPI s:</strong> Analytical Percentage of accounts collected on time.</li><li><strong>Problem solving</strong> Number of activities logged.</li><li><strong>Results Focus</strong> Speed by which queries are resolved.</li><li><strong>Customer Focus</strong> Collect and enter quality dispute information.</li><li><strong>Communication skills</strong> Ability to work on own initiative.</li><li><strong>Flexibility</strong> Organized</li></ul><p><strong>Requirements &amp; Qualifications</strong></p><ul><li>Proven experience as a Collection Specialist or similar role +1 year</li><li>Knowledge of billing procedures and collection techniques</li><li>Familiarity with laws related to debt collection.</li><li>Working knowledge of MS Office and databases</li><li>Comfortable working with targets</li><li>Patience and ability to manage stress.</li><li>Excellent communication skills (written and oral) in English</li><li>Skilled in negotiation</li><li>Problem-solving skills</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements &amp; Qualifications</strong></p><ul><li>Proven experience as a Collection Specialist or similar role +1 year</li><li>Knowledge of billing procedures and collection techniques</li><li>Familiarity with laws related to debt collection.</li><li>Working knowledge of MS Office and databases</li><li>Comfortable working with targets</li><li>Patience and ability to manage stress.</li><li>Excellent communication skills (written and oral) in English</li><li>Skilled in negotiation</li><li>Problem-solving skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>All NRC employees are expected to work in accordance with the organisation s values. To be dedicated , innovative , inclusive and accountabl e are attitudes and believes that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction. Background The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping displaced and conflict-affected people in over 40 countries. NRC s Information, Counselling and Legal Assistance (ICLA) Core Competency provides legal protection services, including information, counselling, and legal assistance, to enable people to claim their rights and access remedies. In Libya, ongoing conflict and institutional fragility have created serious barriers to accessing legal documentation, services, and rights for displaced and conflict-affected populations. Traditionally, ICLA delivers legal information through face-to-face group information sessions (GIS) and community outreach. Globally and since 2018, NRC has been implementing a digital transformation journey to complement these methods, with the development of Kobli a modular digital platform offering a legal information portal, user accounts, document storage, and case management tools. NRC in Libya launched an information portal, DaliLy, to provide timely, accurate, and accessible legal information to these populations, complementing in-person services, and is looking at a Digital Transformation Coordinator to support the management, update and development of the platform, as well as supporting reporting and learning processes. Roles and responsibilities The ICLA Digital Transformation Coordinator will contribute to transform the way NRC provides its legal aid services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the management, update and development of the existing digital platform with technical team members and legal consultants. They will support the design, piloting and roll out of digital solutions, in particular the DaliLy platform and other contents related to Libya portfolio placed in other NRC Kobli platforms. They will ensure that reporting on outputs and outcomes is efficient and that learning from the field teams, partners and users are documented and used to strengthen NRC s approach to digitalisation. Generic Responsibilities: Promote and share ideas for improvement and necessary changes in the activities, in relation to digitalisation initiatives Ensure capacity building of project staff and transfer key skills related to digitalisation Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision for digital transformation Collaborate with Global ICLA team in Head Office to ensure alignment with global digital guidelines for ICLA. Coordinate and manage digital ICLA initiatives Support learning and development of staff on digital initiatives Compliance and adherence to NRC policies, guidance and procedures Specific responsibilities: Oversee the ICLA Libya Digital transformation initiatives Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback Coordinate legal content management, development, update and publication for the digital platform Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable) Support the transition from current ICLA database to legal case management platform (as applicable) Coordinate training opportunities for ICLA staff and users of the digital tools Build adequate technical capacity for a sustainable use of digital modalities for legal services provision Oversee marketing approaches for DaliLy advertisement Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable Support NRC in monitoring and evaluating the use of digital modalities Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies. Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project. Provide regular progress reports to the line manager and related senior management at CO and global level Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide Any other tasks as delegated by the line managers Critical interfaces ICLA Specialist ICLA National and filed Team members, particularly ICLA project manager, technical legal officer and legal consultants ICLA Digital Global advisers ICT department colleagues MEL teams Communications department SIP advisers and focal points</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree in Information Technology, Marketing, Digital Communications, or related field. Proven experience in managing digital communication, marketing, or engagement projects in complex contexts Experience working with content management systems (CMS) and digital engagement tools Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns Familiarity with monitoring, evaluation, and learning processes Fluent in English and Arabic Knowledge of the Libyan context Strong understanding of humanitarian or legal aid programmes. Experience working in INGOs is an asset Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants. Previous experience in working in complex and volatile contexts Behavioural competencies Planning and delivering results Working with people Analysing Act with integrity Empower people Deliver results</p><p></p></section>

<p><b>Job Title: Goldstar Processing Support Agent - North America (Evening Shift) Location : Tunis, Tunisia Reporting </b>to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA(Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required.</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Evening Shift</p><ul><li>Gain international business exposure and cross-functional experience.</li><li>Develop valuable communication, problem-solving, and customer service skills in a global environment.</li><li>Enjoy your mornings free for personal commitments, errands, or appointments.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Excellent English level in written and oral is essential.</li><li>Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<p>Ensure you have and record the acknowledgments of receipt of launched orders. Follow up on order lines after their launch to suppliers and intervene if necessary to ensure that the requested deadlines and quantities are met. Update the ERP according to the progress of ongoing order lines and ensure material coverage. Record the receipt dates of order lines on the ERP at the storage platform and according to the current flow. Ensure the reception and invoicing of ordered lines. Ensure the application of the escalation process in case of delay or non-compliance with the commitment from suppliers. Process action messages by optimizing stocks, analyzing excess and unnecessary quantities, and implementing necessary actions. Participate in crisis management with suppliers. Comply with environmental regulations and procedures related to its activities. In case of environmental incident (water leak, spill, improper waste sorting, fire, etc.), alert the hierarchical manager / E&amp;S Correspondent. Contribute to the improvement of the environmental management system through proposals and suggestions.</p><p><strong>Desired Candidate Profile</strong></p><p>Organisation<br>Ethics<br>Critical thinking<br>Foresight<br>Good communication<br>Active listening<br>Good interpersonal skills</p>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Lead and manage process improvement projects within the Supply Chain at Safran. Establish current state assessments, identify needs and highlight areas for improvement. Evaluate the budget and resources required for project implementation / action plan while taking into account Safran standards and regulatory and budgetary constraints. Validate the six project packages upstream to secure end-user buy-in. Coordinate the project team and lead project steering committee meetings. Formalize and implement standards and conduct appropriate training to ensure the sustainability of results. Validate project milestones with the Supply Chain project manager and provide regular progress reports to stakeholders, guaranteeing project completion. Encourage and coordinate the deployment of best practices implemented across all Business Units. Prepare and deliver training on supply chain topics in line with training plans. Participate in the deployment of Lean concepts to Supply Chain teams. Support Business Units in converging towards One Safran. Support Business Units in sustainable development: migration to SAP, use of LeanDNA. Provide methodological support in Safran Supply Chain projects.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Leadership, Assertiveness, Negotiation Techniques, Analytical Skills, Synthesis Skills, Strategic Intelligence, Dispute Resolution, Risk Management</font></font></p>

<p>Ensure the highest standards of cleanliness, comfort, safety, and service throughout the hotel by overseeing housekeeping operations and maintaining guest rooms and public areas in accordance with Four Seasons standards and policies.</p><p>What you will do</p><ul><li>Support the Housekeeping Manager in achieving departmental goals, service excellence, and guest satisfaction targets.</li><li>Monitor housekeeping team performance and provide guidance, training, and support to maintain high service standards.</li><li>Assist in managing the daily operations of the Housekeeping Department to ensure the ultimate comfort, cleanliness, and safety of all guests.</li><li>Ensure all guest requests and concerns are handled promptly, efficiently, courteously, and professionally to achieve maximum guest satisfaction.</li><li>Conduct regular inspections of guest rooms and public areas.</li><li>Assist in managing departmental schedules, staffing requirements, inventories, and housekeeping supplies.</li><li>Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Hospitality Management, or a related field preferred.</p><p>3-5 years of housekeeping experience in a luxury hotel environment.</p><p>Knowledge of housekeeping operations, quality standards, health and safety regulations, and luxury hospitality service standards.</p><p>Strong leadership, guest service, and team management skills.</p><p>Time Management and Organization</p><p>Quality and Attention to Detail</p>

<p>Directly reporting to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.</p><p>Missions:</p><ul><li>You manage daily production (priority management, planning, organization of team tasks)</li><li>You drive the implementation of procedures and knowledge management</li><li>You take charge of the integration, support, and training of your team members</li><li>You are responsible for the optimal functioning of production in compliance with objectives, particularly in terms of customer service quality (reporting, statistical monitoring)</li><li>You are proactive in optimizing the quality of service (participation in technical committees)</li><li>You participate in support interventions for users.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You speak French and English fluently.</p><p>You have previous experience in IT and have already coordinated a team of helpdesk and/or proximity technicians.</p><p>Your autonomy, analytical and synthesis skills will be determining criteria for success in this role.</p><p>Mastery of the core skills of service desk and/or proximity support.</p><p>Technical knowledge of the environment used (core applications, diagnostic tools, office environment).</p><p>Bac + qualification in IT and/or a minimum of 3 years of experience in a similar role.</p><p>Supervision of a 24/7 team.</p>

<p>Analyze needs before placing orders and intervene with interested parties in case of discrepancies in deadlines or quantities. Issue needs according to a defined frequency. Manage the processing and placement of orders in compliance with stock policy. Ensure that acknowledgments of receipt for placed orders are obtained and recorded. Track order lines after placement with suppliers and intervene if necessary to ensure that requested deadlines and quantities are met. Update the ERP according to the progress of ongoing order lines and ensure material coverage. Record reception dates of order lines on the ERP at the storage platform according to the current flow. Ensure the reception and invoicing of ordered lines. Process action messages by optimizing stocks, analyzing excess quantities and those without need, and implementing necessary actions. Participate in crisis management with suppliers. Comply with environmental regulations and procedures related to its activities. In case of environmental incident (water leak, spill, improper waste sorting, fire, etc.), alert the hierarchical manager / E&amp;S Correspondent. Contribute to the improvement of the environmental management system through proposals and suggestions.</p><p><strong>Desired Candidate Profile</strong></p><p>Analytical skills, Organization, Assertiveness, Good communication, Negotiation techniques, Ethics</p>