Driving Instructor Jobs in Tunisia

<p>If you ve worn a pair of glasses, we ve already met.</p><p>We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi &amp; Vigan and the GrandVision network), and leading e-commerce platforms.</p><p>Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.</p><p>Discover more by following us on LinkedIn!</p><p>Your #FutureInSight with EssilorLuxottica</p><p>Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what s possible!</p><p>En tant que Repr sentant(e) commercial(e) , vous serez charg (e) de stimuler la croissance du chiffre d'affaires en d veloppant et en g rant un portefeuille important de clients. Ce poste consiste identifier les besoins des clients, les orienter vers les solutions les plus adapt es, conclure des opportunit s commerciales et mettre en uvre des processus de vente efficaces et volutifs. Vous travaillerez en troite collaboration avec diff rentes fonctions afin de contribuer l' volution de l'exp rience client et la croissance durable de l'entreprise.</p><p>Principales responsabilit s</p><ol><li>D veloppement commercial et croissance des ventes Identifier, prospecter, d velopper et fid liser de nouveaux clients au sein du r seau des opticiens. Accro tre la part de march d'EssilorLuxottica aupr s des clients existants gr ce des strat gies d'upselling et de cross-selling. Conclure efficacement les ventes et construire des relations durables avec les clients. Atteindre les objectifs commerciaux mensuels, trimestriels et annuels (volume, chiffre d'affaires et mix produits).</li><li>Ex cution commerciale sur le terrain D ployer la strat gie commerciale sur le secteur g ographique attribu . Assurer une ex cution irr prochable des lancements de produits, promotions et animations en point de vente. Maintenir une connaissance approfondie du portefeuille de produits et communiquer efficacement les propositions de valeur aux clients.</li><li>Gestion de la relation client D velopper des relations solides et de confiance avec les opticiens et les parties prenantes cl s. R aliser des revues d'activit r guli res et formuler des recommandations adapt es aux besoins des clients. Agir en tant qu'ambassadeur de la marque et repr senter la voix du client au sein de l'organisation.</li><li>Veille march et analyse Suivre les tendances du march , les activit s de la concurrence et l' volution des besoins clients. Fournir des analyses et des recommandations exploitables aux quipes Commerciales et Marketing. Contribuer au d coupage territorial, la segmentation des clients et l'identification des opportunit s de croissance.</li><li>Formation et accompagnement Former les clients sur les caract ristiques produits, les innovations et les techniques de merchandising. Coordonner avec les quipes techniques la mise en place de formations professionnelles lorsque n cessaire. Accompagner les clients dans l'am lioration de leurs performances de vente.</li><li>Reporting Participer la revue hebdomadaire de l'activit commerciale (Weekly Business Review). Assurer la mise jour et l'exactitude des informations dans les outils CRM</li></ol><p>valuation de la performance et indicateurs cl s (KPI)</p><ul><li>Croissance du chiffre d'affaires.</li><li>Taux de conversion des prospects.</li><li>Co t d'acquisition client (CAC).</li><li>Taux de fid lisation des clients.</li><li>Taux de r ussite des opportunit s commerciales.</li><li>Part de march .</li><li>Satisfaction client (CSAT) / Net Promoter Score (NPS).</li><li>Pr cision des pr visions de ventes.</li><li>Valeur du pipeline commercial (ensemble des opportunit s en cours repr sentant le potentiel de chiffre d'affaires futur).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Formation Dipl me universitaire en Commerce, Vente, Marketing ou domaine connexe. Une formation en optique est un atout.</p><p>Expérience 3 5 ans d'exp rience en vente ou en d veloppement commercial, id alement dans les secteurs de l'optique, de la pharmacie ou des dispositifs m dicaux.</p><p>Compétences requises Esprit entrepreneurial et forte orientation client. Excellentes capacités de négociation, de communication et de présentation. Esprit analytique orient performance et résultats. Capacité travailler en équipe et collaborer de manière transversale. Adaptabilité et réactivité sur le terrain. Humilité et sens du relationnel.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Job Description<br><br><p><strong>Key missions of the position: </strong></p><br><ul><li>Responsible for driving &amp; executing process engineering KPIs for paint shop SFU (Small factory unit)</li><li>Responsible for Production Capacity Enhancement to meet the customer demand.</li><li>Collaborate with Production team on day-to-day basis to assess &amp; improve the existing processes.</li><li>Establishment of process for new products and process documents like process data sheet (PDS), operation data sheet (ODS), Assembly instructions sweet (AIS), PFMEA etc.,</li><li>New product Paint development for manufacturing production line should be established along with new process transfer, assembly and testing validation approval from Global process experts.</li></ul><p><strong>Responsibilities</strong></p><br><ul><li>Execution of process engineering deliverables along with manufacturing team.</li><li>Responsible for continuously improving the painting process in<ul><li>Selection of paint.</li><li>Surface preparation processes (Shot blasting, Grit blasting)</li><li>Painting pre preparation process.</li><li>Painting.</li><li>Inspection /Validation of the painting</li><li>Post Painting process (Flash off + Curing)</li><li>Jigging &amp; Fixturing for the parts.</li><li>Masking of parts.</li><li>Paint mixing &amp; Preparation processes.</li></ul></li><li>Thorough knowledge on the painting standards.</li><li>Qualification of the special process transfer (PCR Process</li><li>Establishment of new facility equipment’s and handover to production.</li><li>To respond the QRQC issues in SFU.</li><li>Improve the capacity of the painting process through continual improvements</li><li>Budgetary Control for Capital Investment for project and existing products.</li><li>Preparing of Return on Investment (ROI) for each capital investments to make justification to Top Management.</li><li>Preparation of Make/Buy with sourcing team for new projects and existing products.</li><li>Preparation of Paint shop VSM &amp; layout and lead a lean culture.</li><li>Preparation of PFMEA and Process flow diagram for new products</li><li>As a project core team member (CTM), you will work seamlessly with other CTM's from various functions assigned to the project under the leadership of your project manager.</li><li>Sustain of IMS &amp; IRIS system in Painting SFU</li><li>You must demonstrate agility such that the Projects are executed in a manner that will ensure repeat orders from the same Customer.</li><li>Special process owner for handling painting processes.</li><li>The Process owner has the authority to instruct and make decisions independent from production.</li></ul><p>The area of responsibility includes:</p><br><ul><li>Requirement review and feasibility confirmation during tender phases.</li><li>Design review (when applicable).</li><li>Material specification.</li><li>Validation of:<ul><li>The Wabtec site local guidelines, specifications, procedures, and work instructions.</li><li>Qualification of the personnel involved in the special process</li><li>Qualification of the special process.</li><li>Qualification of the special process transfer (PCR Process).</li></ul></li><li>Evaluation (risk assessment) of PCR/ECR involving the special process.</li><li>Evaluation (risk assessment) of concessions involving the special process.</li><li>Production planning and start up, especially for new products.</li><li>Process and product audits</li><li>Nonconformities and corrective actions</li><li>Identification and traceability</li><li>Quality records</li><li>Knowledge management</li><li>The Special Process Owner supports production transfer when special processes are impacted.</li><li>The Special Process Owner can support other production sites with his expertise.</li></ul><p>People Management: YES ¨&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NO ¨</p><br><p>If People Management, how many employees are managed?</p><br><p>Numbers of people&nbsp;:0</p><br><p>Budget Management:&nbsp; YES¨NO &nbsp;¨&nbsp;</p><br><p><strong>Required Candidate Profile</strong></p><br><p><strong>Education/Training</strong></p><br><ul><li><em>What education and education level are necessary for the position?</em></li></ul><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Engineering Graduates</p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PG diploma Paint &amp; coating technology or chemical Engg</p><br><p><strong>Professional</strong><strong> Experience</strong></p><br><ul><li>How many years of professional experience in a specific professional area are required for the position?</li></ul><p>Minimum of 10-12 years’ experience</p><br><p><strong>Key Competences (Transversal/Professional)</strong></p><br><p><strong>Competence</strong></p><br><p><strong>Level</strong></p><br><p>Oral/ written communication</p><br><p>High</p><br><p>Teamwork / Collaboration</p><br><p>High</p><br><p>Professional work ethics</p><br><p>High</p><br><p><strong>Languages</strong></p><br><p>Tamil, English, Hindi (Preferable)</p><br><p><strong>Other Specifications</strong></p><br><p>Team Player,</p><br><p>Self-driven &amp; Self Motivated.</p><br><br>Additional Information<br><br><p><strong>What could you accomplish in a place that puts People First?</strong></p><br><p>At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.</p><br><p>If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.<br>&nbsp;</p><br><p><strong>Who are we?</strong></p><br><p>Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.</p><br><p>Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.</p><br><p><strong>Culture powers us and the possibilities.</strong></p><br><p>We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.</p><br><p><br>We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.</p><br><p>Need accommodation? Just let us know - we’ve got you.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Title:&nbsp;</strong>Goldstar Processing Support Agent FR (Day Shift) <br> <strong>Location</strong>: Tunis, Tunisia <br> <strong>Reporting to:&nbsp;</strong>Contact Centre Supervisor <br> <strong>Overview of Role:</strong><br> The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner.<br><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong> <br> <p><strong><u>Primary responsibilities</u></strong><br> &nbsp;</p><br> <ul> <li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li> <li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li> <li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li> <li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li> <li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.&nbsp;</li> <li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li> <li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.&nbsp;</li> <li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.&nbsp;</li> <li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)&nbsp;</li> <li>Proactively communicate with customers to manage expectations and ensure satisfaction. Any other tasks that may be required</li> </ul> <br> <strong><u>Growth &amp; Career Opportunities</u></strong><br> At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. <br> <p><strong><u>Perks of the Day (Hybrid) Shift</u></strong></p><br> <ul> <li>Collaborate in real time with cross-functional and international teams.</li> <li>Enjoy a structured schedule aligned with business hours.</li> </ul> <br> <p><strong><u>Requirements &amp; Qualifications</u></strong></p><br> <ul> <li><strong>Attention to detail</strong> – strong accuracy, reading, comprehension and listening skills are critical</li> <li><strong>Problem solving skills</strong> - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li> <li><strong>Languages</strong> - Proficient written and oral in French is essential.&nbsp;</li> <li><strong>Strong communicator</strong> – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential&nbsp;</li> <li><strong>Customer Service Focus</strong> – A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</li> <li><strong>A sense of urgency</strong> and the ability to work in a fast-paced and challenging work environment is essential</li> <li><strong>Excellent organization</strong> and <strong>time-management</strong> skills are also essential</li> <li><strong>Computer literate</strong>, with good keyboard skills; familiar with different on-line database packages and the <strong>Microsoft office Suite</strong> of products. Experience using the Matrix/GOPA entry app is an advantage.</li> </ul> <br> <p><strong><u>Our Hiring Process</u></strong></p><br> <ul> <li>Application Review</li> <li>Phone screening (if your profile matches the role requirements)</li> <li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li> <li>Final decision</li> </ul> <br> <p><strong><u>Our values</u></strong></p><br> <p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><br> <p><strong>Customers-First:&nbsp;</strong></p><br> <p>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</p><br> <p><strong>Continuous Improvement:&nbsp;</strong></p><br> <p>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</p><br> <p><strong>Goal-Oriented:&nbsp;</strong></p><br> <p>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</p><br> <p><strong>Integrity:&nbsp;</strong></p><br> <p>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</p><br> <p><strong>People-Centric:&nbsp;</strong></p><br> <p>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p><br> <br> <p><strong>Equal Opportunity Employer</strong></p><br> <p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</p><br> <br> <p><strong>About Goldstar</strong><br> Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</p><br> <p>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</p><br> <p>We’re committed to helping shape a better, brighter future—together</p><br> <br> <p>#LI-AA1 #LI-Onsite</p><br><br> </div>

<p>Job Title: Goldstar Processing Support Agent UK Market (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Day Shift</p><ul><li>Collaborate in real time with cross-functional and international teams.</li><li>Enjoy a structured schedule aligned with business hours.</li></ul><p>Requirements &amp; Qualifications</p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title: </b>Goldstar Customer Support Agent EU (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Customer Support &amp; Communication Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner. Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution. Proactively communicate updates and manage customer expectations throughout the order process. Pre-Order Support Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives. Support customers and sales teams with product selection, vision boards, and other sales tools. Handle inquiries related to compliance, packaging, rush requests, and special order requirements. Post-Order Support Provide order updates, tracking information, and support for out-of-stock alternatives or order changes. Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities. Create redo orders, production requests, and factory back orders where required. Issue Resolution &amp; Escalation Management Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently. Process credit memos and coordinate corrective actions where necessary. Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution. Cross-Functional Collaboration Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction. Support internal teams with API inquiries, website registration, and system-related processes when needed. Administration &amp; Performance Maintain accurate records of customer interactions, issues, and resolutions in internal systems. Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met. Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS). Additional Duties Comply with all company policies, procedures, and safety regulations. Maintain a clean and organized work environment. Support additional tasks and projects as required by management. Must be available to handle inbound and outbound communications (internal and external). Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Requirements &amp; Qualifications Experience Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required. Skills &amp; Competencies Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our Hiring Process Application Review Phone screening (if your profile matches the role requirements) One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour) Final decision Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required.</p><p><strong>Skills &amp; Competencies</strong> Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong><u>PURPOSE:</u></strong></p><br><p>Medical Science Liaisons (MSLs) are key members of the affiliate medical department. These field-based roles focus on medical and scientific engagement with AbbVie stakeholders (including research and healthcare professionals, payers, and providers). The focus of this role is on interacting with and supporting the needs of thought leaders. MSLs work to communicate information and facilitate dialogue about AbbVie's marketed products, compounds in development and the related disease states, in a strictly scientific, non-promotional manner, and in full compliance with applicable national laws and regulations, guidelines, codes of conduct, AbbVie's policies and procedures and accepted standards of best practice.</p><br><p>The MSL serves to enhance the scientific credibility of AbbVie with established and emerging thought leaders, by supporting scientific dialogue and collaborations in the areas of research, medical and scientific exchange, including facilitation of requests for scientific and medical information. MSLs also participate in the initiation, oversight and follow-up of clinical studies and medical projects initiated within the Medical Department, ensuring that activities are carried out in accordance with relevant processes and procedures.</p><br><p><strong><u>RESPONSIBILITIES:</u></strong></p><br><ol><li>Represent AbbVie Medical Affairs as subject matter expert Oncology and territory, provide scientific and technical leadership to ensure professional and credible relationships with external experts /HCPs of strategic importance to Abbvie.</li><li>Serve as a point of contact within the Medical Affairs team for external experts within an assigned geographic area in order to satisfy their needs for scientific knowledge in assigned therapeutic area and, when requested, relevant AbbVie medicines, to support their safe, effective and appropriate use.</li><li>Develop and execute scientific interaction plans, cycle plans; contribute to cross-functional account planning, as appropriate while retaining functional independence.</li><li>Responsible for appropriate tiering and segmentation of external experts based on guidance from the IFT playbooks and appropriate documentation of HCP interactions and relevant insights in the Veeva CRM and related platforms and systems.</li><li>Ensure a strong medical and scientific presence for Abbvie in key academic centers by facilitation of research and educational initiatives, while supporting requests for medical and scientific information on products or areas of therapeutic interest to Abbvie.</li><li>Support internal teams such as sales and marketing and members of the Affiliate Brand Team to develop their scientific and technical expertise through the delivery of scientific update presentations. Work collaboratively and cross-functionally with other in-field members while retaining functional independence.</li><li>Develop therapy advocates through continuous scientific engagements with external experts.</li><li>Assist in the initiation, oversight and follow up of assigned GMA studies and medical projects initiated within the therapeutic area for which the MSL carries responsibility (e.g. registry/database projects, epidemiological studies, post-authorization studies (PMOS), where applicable.</li><li>Support prioritized interventional studies run by Clinical Development Operations, with study initiation visits and act as subject matter expert, where applicable, as part of One R&amp;D community. All such activities must comply with applicable local laws, guidelines, codes of practice, SOPs, and AbbVie R&amp;D SOPs.</li><li>Act as the point of contact with external experts to facilitate investigator-initiated study (IIS) ideas and requests for support to the local and global medical teams as appropriate.</li><li>Deliver credible presentations on scientific matters to physicians, individually or in groups (meetings, clinical sessions, etc.), where requested, but with the focus on thought leaders.</li><li>Attend relevant scientific meetings and Conferences. Collaborate with internal stakeholders to develop summaries of key data and other scientifically relevant information to inform Abbvie strategic priorities and initiatives.</li><li>Upon request, assist physicians with requests for access to AbbVie medicines on a named patient or compassionate use basis, subject to all applicable legal and regulatory requirements.</li><li>Provide key thought leaders / external experts and internal medical and clinical teams with scientific and technical support for publications of scientific or medical interest.</li><li>Ensure that all activities and interactions are conducted with due regard to all applicable local, global, and national laws, regulations, guidelines, codes of conduct, Company policies and accepted standards of best practice.</li></ol><p><strong><u>INTERNAL/ EXTERNAL CONTACTS AND INTERACTIONS:</u></strong></p><br><ul><li>In-Field/Brand Team members</li><li>Marketing and Sales of assigned product and therapeutic area; Market access teams; Affiliate Brand teams.</li><li>Affiliate Government Affairs; Affiliate Public Affairs; Regulatory Affairs; Legal; OEC.</li><li>Area and HQ based Therapeutic Area medical affairs teams.</li><li>Area Medical Affairs teams</li><li>Medical Directors and Clinical Teams within Clinical Development Operations and Global Medical Affairs.</li><li>Healthcare personnel (including physicians, nurses, pharmacists as per local laws).</li><li>Participating Research Investigators; thought leaders/external experts.</li><li>Institutions and Scientific or Medical Societies.</li><li>Hospitals, other healthcare providers, payers, and Local Regulatory Authorities.</li><li>Affiliate R&amp;D personnel: Clinical Research Associate, Medical Managers/Advisers; Medical Information team /specialists; affiliate pharmacovigilance / drug safety personnel.</li></ul><br>Qualifications<br><br><p><strong><u>QUALIFICATIONS:</u></strong></p><br><ul><li>Candidates with MBBS and MD are (Preferable). Candidates with an undergraduate degree with relevant years of experience within oncology may be considered.</li><li>MDS/BDS/Pharm. D, graduates with at least 4 years of experience as MSL in oncology therapy area can be considered.</li><li>Solid knowledge of the pharmaceutical environment and the role of Medical Affairs to advance the medical and scientific objectives of a pharmaceutical company.</li><li>Demonstrated expertise in the scientific methods applied to clinical research and current legislative/regulatory controls applicable to this research will be an added advantage.</li><li>Ability to comprehensively learn about new subject areas and environments.</li><li>Excellent written and spoken communication and presentation skills, with a demonstrated ability to develop and maintain strong collaborative relationships with thought leaders, physicians, and other healthcare decision makers.</li><li>Strong commitment to compliance with the relevant rules and procedures, and to scientific quality and integrity</li></ul><br>Additional Information<br><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Technical Solutions Architect<br><b>Job Description:</b><p>Innovation happens when the right people, ideas, and technology come together. At Arrow, our Sales teams connect customers with the expertise, solutions, and global capabilities they need to move faster, solve complex challenges, and stay ahead of what's next.</p><br><br><p>Working across functions and technologies, you'll build lasting partnerships, deliver value beyond products, and help customers transform ideas into real-world solutions while growing your own career in a global technology organization.</p><br><br><p><b>Role Overview</b></p><br><br><p>Arrow is seeking a Technical Solutions Architect II to provide technical leadership, solution architecture expertise, and business guidance to our channel partner community across North America. This role is primarily focused on Juniper Networks solutions, with secondary responsibility for HPE Aruba Networking technologies.<br></p><br><br><p>The Technical Solutions Architect II is responsible for enabling partners, driving technical sales engagement, and architecting innovative networking solutions that accelerate pipeline growth and opportunity closure. The successful candidate will serve as a trusted advisor to channel partners, Arrow sales teams, and supplier organizations by delivering technical consultation, solution design, demonstrations, and competitive positioning across enterprise networking environments.</p><br><br><p>This position requires a strong background in enterprise networking, including campus, branch, wireless, data center, security, automation, and network management solutions.</p><br><br><p><b>What You'll Be Doing</b></p><br><br><ul><li>Provide technical enablement and architectural guidance to channel partners and Arrow sales teams in the development of integrated networking solutions centered on Juniper Networks and Aruba technologies.</li><li>Assist channel partners in demand generation activities including workshops, assessments, technical events, webinars, demonstrations, and proof-of-concept engagements that generate qualified opportunities and expand pipeline.</li><li>Qualify networking opportunities by understanding customer business objectives, technical requirements, competitive landscape, budget considerations, and decision-making processes.</li><li>Lead technical sales engagements focused on discovery, architecture design, demonstrations, solution validation, and technical strategy to accelerate opportunity progression and closure.</li><li>Design and recommend enterprise networking solutions spanning wired access, wireless infrastructure, routing, switching, SD-WAN, network automation, cloud-managed networking, network security, and AI-driven operations.</li><li>Demonstrate technical leadership and subject matter expertise on Juniper Networks solutions, including Mist AI, Campus and Branch networking, Data Center networking, SD-WAN, and related technologies.</li><li>Support Aruba networking opportunities involving Aruba Central, campus switching, wireless infrastructure, edge networking, and network management solutions.</li><li>Deliver compelling technical presentations and workshops to partner sales teams, engineers, architects, and end-customer stakeholders.</li><li>Provide competitive positioning and market differentiation guidance against competing networking vendors and architectures.</li><li>Serve as a trusted technical advisor to channel partners and internal Arrow teams while helping align technical solutions to business outcomes.</li><li>Collaborate closely with supplier teams, Arrow sales organizations, partner account managers, and engineering resources to drive strategic initiatives and revenue objectives.</li><li>Maintain awareness of emerging networking technologies, market trends, supplier roadmaps, and industry best practices.</li></ul><br><p><b>What We Are Looking For</b></p><br><br><ul><li>Strong understanding of enterprise networking architectures and best practices.</li><li>Advanced knowledge of routing, switching, wireless networking, and network security technologies.</li><li>Experience designing and positioning networking solutions in customer-facing environments.</li><li>Excellent presentation, communication, and relationship-building skills.</li><li>Strong business acumen and ability to align technical solutions with customer outcomes.</li><li>Ability to influence technical and business decision makers.</li><li>Strong organizational skills and ability to manage multiple priorities simultaneously.</li><li>Results-oriented mindset with the ability to work effectively across cross-functional organizations.</li><li>Technical leadership and mentoring capabilities.</li><li>Self-motivated, adaptable, customer-focused, and capable of thriving in a fast-paced environment.</li></ul><br><p><b>Education/Experience</b></p><br><br><ul><li>&nbsp;7-10+ years of experience in networking architecture, sales engineering, solutions architecture, or related technical consulting roles.</li><li>Strong experience with enterprise networking technologies including routing, switching, wireless networking, network security, automation, and cloud-managed infrastructure.</li><li>Hands-on experience with Juniper Networks solutions.</li><li>Experience with HPE Aruba Networking solutions highly desired.</li><li>Experience with network automation, orchestration, and infrastructure-as-code methodologies preferred.</li><li>Ability to effectively present technical concepts to audiences ranging from engineers to executive leadership.</li><li>Industry certifications such as JNCIP, JNCIS, JNCIA, Aruba Certified Professional (ACP), Aruba Certified Design Expert (ACDX), CCNP, or equivalent preferred.</li><li>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.</li></ul><br><p><b>Work Arrangement</b></p><br><br><p><span>Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.&nbsp;&nbsp;</span></p><br><br><p><b>What’s In It For You</b></p><br><br><p>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.</p><br><br><ul><li><span>Medical, Dental, Vision Insurance&nbsp;</span></li><li><span>401k, With Matching Contributions&nbsp;</span></li></ul><ul><li><span>Short-Term/Long-Term Disability Insurance&nbsp;</span></li></ul><ul><li><span>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options&nbsp;</span></li></ul><ul><li><span>Paid Time Off (including sick, holiday, vacation, etc.)&nbsp;</span></li></ul><ul><li><span>Tuition Reimbursement&nbsp;</span></li></ul><ul><li><span>Growth Opportunities&nbsp;</span></li></ul><ul><li><span>And more!&nbsp;</span></li></ul><br><p><b>About Arrow</b></p><br><br><p>We believe new technologies have the power to make life not only different, but better.</p><br><br><p>At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.</p><br><br><p>Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. </p><br><br><p>As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.</p><br><br><p><b>Life at Arrow</b></p><br><br><p>At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.</p><br><br><p>From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward</p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><p>$126,300.00 - $200,000.00 OTE</p><br><br><p>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.</p><br><br><p>#LI-EK1</p><br><br><b>Location:</b>US-GA-Georgia (Remote Employees)<br><br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Sales<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position:</b>Global Marketplace Lead<br><b>Job Description:</b><p><b>Why You'll Love This Role:</b></p><br><br><p>Innovation happens when the right people, ideas, and technology come together. At Arrow, our Sales teams connect customers with the expertise, solutions, and global capabilities they need to move faster, solve complex challenges, and stay ahead of what's next.</p><br><br><p>As the Marketplace Global Lead, you are responsible for defining and driving Arrow’s global strategy for hyperscaler marketplaces. You translate the strategic direction set by the Global Director of Hyperscalers into a clear, prioritized and executable marketplace plan across regions, countries and vendor ecosystems.</p><br><br><p>You are the connection point between hyperscalers, ISVs, Arrow’s internal teams and local country teams. Your role is to make sure that marketplace opportunities are clearly understood, structured and activated through practical go-to-market motions that countries and partners can execute.</p><br><br><p>You also act as the single point of contact for marketplace-related operational and platform topics, ensuring that commercial strategy, platform capabilities, operational processes and field execution are aligned.</p><br><br><p><b>What You'll Be Doing</b></p><br><br><ul><li><b>Define the global marketplace strategy</b> for Arrow across hyperscalers, in alignment with the Global Director of Hyperscalers, and translate it into a concrete, prioritized execution plan.</li><li><b>Own marketplace go-to-market execution</b> by building scalable motions, playbooks and programs that help local teams activate marketplace opportunities with partners, ISVs and end customers.</li><li><b>Manage relationships with ISVs</b> by identifying priority ISV partners, understanding their marketplace ambitions, aligning joint opportunities and supporting their growth through Arrow’s ecosystem.</li><li><b>Liaise with hyperscaler marketplace stakeholders</b> to align on marketplace priorities, programs, incentives, platform capabilities and joint business opportunities.</li><li><b>Support local country and regional teams</b> by acting as the central marketplace expert, providing guidance, enablement, resources and follow-up to help them execute successfully.</li><li><b>Act as the internal marketplace go-to person</b> by helping teams navigate marketplace models, stakeholder ownership, GTM priorities, operational questions and escalation paths.</li><li><b>Serve as the SPOC for operations and platform teams</b> to ensure marketplace strategy is connected to operational readiness, platform capabilities, process execution and partner experience.</li><li><b>Build repeatable marketplace frameworks and playbooks</b> that make it easier for countries and partners to understand, sell and transact through hyperscaler marketplaces.</li><li><b>Connect strategy with execution</b> by ensuring that marketplace initiatives are launched, tracked, measured and continuously improved across countries and regions.</li><li><b>Drive internal and external stakeholder alignment</b> across sales, marketing, operations, platform, vendor management, ISVs, hyperscalers and regional leadership.</li><li><b>Track marketplace performance and adoption</b> by monitoring execution progress, identifying blockers, consolidating feedback and preparing leadership-ready updates.</li><li><b>Support executive communication and governance</b> by preparing clear summaries, business reviews, recommendations and decision points for internal and external stakeholders.<br></li></ul><p><b>What We're Looking For</b></p><br><br><ul><li>Strong understanding of hyperscaler marketplaces and how they support cloud sales, partner growth, ISV monetization and customer procurement.</li><li>Solid knowledge of the Microsoft, AWS and/or Google Cloud ecosystems, with the ability to understand how marketplace models differ across hyperscalers.</li><li>Experience building go-to-market motions, channel programs, marketplace programs or partner-led growth initiatives.</li><li>Experience working with ISVs, technology vendors, cloud providers or partner ecosystems.</li><li>Strong understanding of how a value-added distributor operates, including partner models, channel dynamics, incentives, platform capabilities and operational processes.</li><li>Proven ability to manage internal and external stakeholders across a complex international organization.</li><li>Strong program and project management skills, with the ability to manage multiple initiatives, countries, stakeholders and workstreams in parallel.</li><li>Ability to translate strategic marketplace priorities into practical execution plans, playbooks, enablement assets and operational frameworks.</li><li>Comfortable working closely with sales, marketing, operations, platform teams, vendor teams and regional leadership.</li><li>Strong communication skills, with the ability to simplify complex marketplace topics and create clear, executive-ready updates.</li></ul><br><p><b>Work Arrangement</b></p><br><br><p>Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.</p><br><br><p><span><b>What’s In It For You :</b></span></p><br><br><p><span>At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.</span></p><br><br><ul><li><span>Medical, Dental, Vision Insurance</span></li></ul><ul><li><span>401k, With Matching Contributions</span></li></ul><ul><li><span>Short-Term/Long-Term Disability Insurance</span></li></ul><ul><li><span>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</span></li></ul><ul><li><span>Paid Time Off (including sick, holiday, vacation, etc.)</span></li></ul><ul><li><span>Tuition Reimbursement</span></li></ul><ul><li><span>Growth Opportunities</span></li></ul><ul><li><span>And more!</span></li></ul><p><br><b>About Arrow</b></p><br><br><p>We believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.</p><br><br><p><b>Life at Arrow</b></p><br><br><p>At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.<br></p><br><br><br><b>Annual Hiring Range/Hourly Rate:</b><br>$143,100.00 - $180,070.00<br><p><span>Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.</span></p><br><br><b>Location:</b>US-CO-Colorado (Remote Employees)<br>Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.<br><b>Time Type:</b>Full time<br><b>Job Category:</b>Product &amp; Supplier Management<br><b>EEO Statement:</b><p><span>Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.&nbsp;</span>(Arrow EEO/AAP policy)</p><br><br><p><br><i>All Arrow job postings are for existing job vacancies</i>. <i>We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.</i></p><br><br><br><p><i><span>In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span>Credit Collection – English Speaker</span> <br> <span><strong>Location: Tunis, Tunisia</strong></span> <br> <span><strong>Report to:&nbsp;</strong></span><span>Credit and Collections Supervisor</span> <br> <p><span><strong><u>Overview:</u></strong></span><br><span>The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.&nbsp;</span></p><br> <p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br> <p><span><strong>collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.</span></li> <li><span>Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.</span></li> <li><span>Daily customer calling using automated telephone-dialing system.</span></li> <li><span>Document customer comments re: payment date / disputes etc.</span></li> <li><span>Ensure requested paperwork / documentation is forwarded to customers.</span></li> <li><span>Assist cash application team to ensure payments are processed onto correct customer account.</span></li> <li><span>Report issues to line manager to resolve problem accounts.</span></li> </ul> <br> <p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br> <p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Many of&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br> <br> <p><span><strong><u>Competency Profile KPI’s:</u></strong></span></p><br> <ul> <li><span>Analytical Percentage of accounts collected on time.</span></li> <li><span>Problem solving Number of activities logged.</span></li> <li><span>Results Focus Speed by which queries are resolved.</span></li> <li><span>Customer Focus Collect and enter quality dispute information.</span></li> <li><span>Communication skills</span></li> <li><span>Ability to work on own initiative.</span></li> <li><span>Flexibility</span></li> <li><span>Organized</span></li> </ul> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>Proven experience as a Collection Specialist or similar role +1 year</span></li> <li><span>Knowledge of billing procedures and collection techniques</span></li> <li><span>Familiarity with laws related to debt collection.</span></li> <li><span>Working knowledge of MS Office and databases</span></li> <li><span>Comfortable working with targets</span></li> <li><span>Patience and ability to manage stress.</span></li> <li><span>Excellent communication skills (written and oral) in English</span></li> <li><span>Skilled in negotiation</span></li> <li><span>Problem-solving skills</span></li> </ul> <p><span>THE ABOVE DESCRIPTION COVERS THE MOST SIGNIFICANT DUTIES PERFORMED BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED.&nbsp; THE INCLUSION OF WHICH WOULD BE IN CONFORMITY WITH THE FACTOR DEGREES ASSIGNED TO THIS JOB.</span></p><br> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;across North&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br> <br> <p><span>#LI-SN1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>Candidates may reside in any of the following cities: Nashville, TN or Louisville, KY.</strong></p><br><p>The Hybrid Sales Team supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.</p><br><p>Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels with healthcare professionals to achieve brand objectives.</p><br><p>Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis through creating positive customer interactions and lasting relationships.</p><br><p>Responsibilities</p><br><ul><li>In-person as well as virtual coverage for field sales vacancies and potentially other business needed support</li><li>Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals</li><li>Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity</li><li>Manage daily sales call activity to optimize time and maximize the achievement of sales objectives</li><li>Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective</li><li>Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines</li><li>Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program</li><li>Demonstrate effectiveness working independently and in a team environment</li><li>Process customer requests related to product samples and resources in a timely, accurate, and professional manner</li><li>Project a professional company image through all personal and phone interactions with customers and internal partners</li><li>Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions</li><li>Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations</li><li>Effective and timely communication with Manager</li><li>Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)</li></ul><br>Qualifications<br><br><ul><li>Up to 50-70% travel for in field coverage, national conferences, and training. Requires flexibility to adapt to occasional changes in geographies, travel plans and schedules</li><li>Bachelor’s degree or equivalent experience</li><li>Sales experience preferred / 0-2 years of relevant sales experience is required</li><li>The ability to work independently, highly organized and superior communication skills</li><li>Experience in the healthcare industry involving interaction with physicians and office staff preferred</li><li>Skills demonstrating professional phone etiquette</li><li>Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint</li><li>Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to<br>o Daily activity, goals, metrics<br>o Expedient, usage of database and other core tools<br>o Maintaining strict quality control standards and performance monitoring<br>o Partner with field sales, operations, and marketing to further identify methods to improve effectiveness</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this roleat the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on manyfactors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs. ​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount isearned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that areallocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolutediscretion, consistent with&nbsp;applicable law.&nbsp;​</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<p>Job Title: Goldstar Processing Support Agent - North America (Evening Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA(Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required.</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Evening Shift</p><ul><li>Gain international business exposure and cross-functional experience.</li><li>Develop valuable communication, problem-solving, and customer service skills in a global environment.</li><li>Enjoy your mornings free for personal commitments, errands, or appointments.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p>Equal Opportunity Employer</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</p><p>About Goldstar</p><p>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We re committed to helping shape a better, brighter future together #LI-SN1 #LI-Onsite</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Excellent English level in written and oral is essential.</li><li>Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar&nbsp;Customer&nbsp;Support&nbsp;Agent&nbsp;–&nbsp;EU (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact&nbsp;Centre Operations&nbsp;Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>The Customer Support Agent is responsible for managing pre-order, post-order, and&nbsp;general customer&nbsp;inquiries&nbsp;for the&nbsp;European&nbsp;market,&nbsp;ensuring&nbsp;an&nbsp;excellent customer&nbsp;experience&nbsp;through timely communication, problem resolution, and coordination with internal teams.</span></p><br> <p><span>This&nbsp;role acts as&nbsp;a&nbsp;key&nbsp;point&nbsp;of&nbsp;contact&nbsp;for customers&nbsp;and&nbsp;sales teams,&nbsp;supporting&nbsp;the&nbsp;full&nbsp;order lifecycle,&nbsp;from&nbsp;product&nbsp;inquiries&nbsp;and&nbsp;quotations&nbsp;through&nbsp;to&nbsp;delivery,&nbsp;issue resolution,&nbsp;and&nbsp;after-sales support.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <p><span><strong>Customer&nbsp;Support&nbsp;&amp;&nbsp;Communication</strong></span></p><br> <ul> <li><span>Handle&nbsp;inbound&nbsp;and outbound&nbsp;customer&nbsp;communications&nbsp;via&nbsp;email, phone,&nbsp;and&nbsp;chat&nbsp;in&nbsp;a professional and timely manner.</span></li> <li><span>Provide&nbsp;excellent&nbsp;customer&nbsp;service&nbsp;by&nbsp;resolving&nbsp;inquiries,&nbsp;complaints,&nbsp;and escalations through&nbsp;to full resolution.</span></li> <li><span>Proactively&nbsp;communicate&nbsp;updates&nbsp;and&nbsp;manage&nbsp;customer&nbsp;expectations throughout&nbsp;the&nbsp;order process.</span></li> </ul> <p><span><strong>Pre-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Manage&nbsp;customer&nbsp;requests&nbsp;related&nbsp;to&nbsp;pricing,&nbsp;quotations,&nbsp;product&nbsp;information,&nbsp;virtuals,&nbsp;samples,&nbsp;and&nbsp;product&nbsp;alternatives.</span></li> <li><span>Support&nbsp;customers&nbsp;and&nbsp;sales&nbsp;teams with&nbsp;product&nbsp;selection,&nbsp;vision&nbsp;boards,&nbsp;and&nbsp;other sales tools.</span></li> <li><span>Handle&nbsp;inquiries&nbsp;related&nbsp;to&nbsp;compliance,&nbsp;packaging,&nbsp;rush&nbsp;requests,&nbsp;and special&nbsp;order requirements.</span></li> </ul> <p><span><strong>Post-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Provide&nbsp;order&nbsp;updates,&nbsp;tracking&nbsp;information,&nbsp;and&nbsp;support&nbsp;for&nbsp;out-of-stock&nbsp;alternatives or order changes.</span></li> <li><span>Manage&nbsp;missed&nbsp;ship&nbsp;dates,&nbsp;delivery&nbsp;issues,&nbsp;returns,&nbsp;pickups,&nbsp;and&nbsp;reverse&nbsp;logistics activities.</span></li> <li><span>Create&nbsp;redo&nbsp;orders,&nbsp;production&nbsp;requests,&nbsp;and&nbsp;factory&nbsp;back&nbsp;orders&nbsp;where&nbsp;required.</span></li> </ul> <p><span><strong>Issue&nbsp;Resolution&nbsp;&amp;&nbsp;Escalation&nbsp;Management</strong></span></p><br> <ul> <li><span>Create&nbsp;and&nbsp;manage&nbsp;tickets,&nbsp;service&nbsp;requests,&nbsp;and&nbsp;action&nbsp;requests&nbsp;in&nbsp;internal&nbsp;systems to track and resolve issues efficiently.</span></li> <li><span>Process&nbsp;credit&nbsp;memos&nbsp;and&nbsp;coordinate&nbsp;corrective&nbsp;actions&nbsp;where&nbsp;necessary.</span></li> <li><span>Escalate&nbsp;issues&nbsp;appropriately&nbsp;and&nbsp;collaborate&nbsp;with internal&nbsp;stakeholders&nbsp;to&nbsp;ensure timely resolution.</span></li> </ul> <p><span><strong>Cross-Functional&nbsp;Collaboration</strong></span></p><br> <ul> <li><span>Work closely&nbsp;with&nbsp;Sales, Production, Logistics,&nbsp;and other internal&nbsp;teams&nbsp;to ensure smooth&nbsp;order processing and customer satisfaction.</span></li> <li><span>Support&nbsp;internal&nbsp;teams&nbsp;with&nbsp;API&nbsp;inquiries,&nbsp;website&nbsp;registration,&nbsp;and&nbsp;system-related&nbsp;processes when needed.</span></li> </ul> <p><span><strong>Administration&nbsp;&amp;&nbsp;Performance</strong></span></p><br> <ul> <li><span>Maintain&nbsp;accurate&nbsp;records of&nbsp;customer&nbsp;interactions,&nbsp;issues,&nbsp;and&nbsp;resolutions&nbsp;in&nbsp;internal systems.</span></li> <li><span>Monitor&nbsp;and&nbsp;manage assigned&nbsp;tasks&nbsp;and workflows,&nbsp;ensuring&nbsp;SLAs&nbsp;and&nbsp;KPIs are consistently met.</span></li> <li><span>Contribute&nbsp;to&nbsp;team&nbsp;goals&nbsp;related&nbsp;to&nbsp;service&nbsp;levels,&nbsp;customer&nbsp;satisfaction&nbsp;(CSAT),&nbsp;and&nbsp;Net Promoter Score (NPS).</span></li> </ul> <p><span><strong>Additional Duties</strong></span></p><br> <ul> <li><span>Comply&nbsp;with&nbsp;all&nbsp;company&nbsp;policies,&nbsp;procedures,&nbsp;and&nbsp;safety&nbsp;regulations.</span></li> <li><span>Maintain&nbsp;a&nbsp;clean and&nbsp;organized&nbsp;work environment.</span></li> <li><span>Support&nbsp;additional&nbsp;tasks&nbsp;and&nbsp;projects&nbsp;as&nbsp;required&nbsp;by&nbsp;management.</span></li> <li><span>Must&nbsp;be&nbsp;available&nbsp;to&nbsp;handle&nbsp;inbound&nbsp;and&nbsp;outbound&nbsp;communications&nbsp;(internal&nbsp;and&nbsp;external).</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <p><span><strong>Experience</strong></span></p><br> <ul> <li><span>Previous&nbsp;experience&nbsp;in&nbsp;a&nbsp;customer&nbsp;service&nbsp;or&nbsp;sales role&nbsp;is&nbsp;essential.</span></li> <li><span>Experience&nbsp;in&nbsp;a&nbsp;B2B&nbsp;environment&nbsp;is&nbsp;an&nbsp;advantage.</span></li> <li><span>Experience&nbsp;in&nbsp;the&nbsp;promotional&nbsp;products&nbsp;industry&nbsp;is&nbsp;a&nbsp;plus&nbsp;but&nbsp;not&nbsp;required.</span></li> </ul> <p><span><strong>Skills&nbsp;&amp;&nbsp;Competencies</strong></span></p><br> <ul> <li><span><strong>Languages&nbsp;</strong>– Native-level&nbsp;or&nbsp;near-native&nbsp;<strong>English &nbsp;</strong>language&nbsp;skills&nbsp;are required, particularly&nbsp;in&nbsp;<strong>spoken&nbsp;communication</strong>,&nbsp;as&nbsp;this&nbsp;role&nbsp;involves&nbsp;frequent&nbsp;phone&nbsp;interaction&nbsp;with&nbsp;customers&nbsp;and&nbsp;requires&nbsp;the&nbsp;ability&nbsp;to&nbsp;clearly&nbsp;understand, interpret,&nbsp;and&nbsp;resolve&nbsp;customer&nbsp;inquiries&nbsp;efficiently.&nbsp;Excellent&nbsp;written communication&nbsp;skills&nbsp;in&nbsp;<strong>English&nbsp;</strong>are&nbsp;also&nbsp;essential</span></li> <li><span>Strong&nbsp;customer service mindset&nbsp;with excellent&nbsp;communication&nbsp;and interpersonal skills.</span></li> <li><span>Strong&nbsp;problem-solving&nbsp;skills&nbsp;and&nbsp;ability&nbsp;to&nbsp;make&nbsp;decisions&nbsp;quickly&nbsp;under pressure.</span></li> <li><span>Excellent&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;a&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy.</span></li> <li><span>Strong&nbsp;organizational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize effectively.</span></li> <li><span>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;urgency&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;and&nbsp;dynamic&nbsp;environment.</span></li> <li><span>Team&nbsp;player&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;collaborate&nbsp;cross-functionally.</span></li> <li><span>Strong&nbsp;computer literacy,&nbsp;including&nbsp;Microsoft&nbsp;Office,&nbsp;and&nbsp;online systems/databases.&nbsp;Salesforce&nbsp;experience&nbsp;would&nbsp;be&nbsp;an&nbsp;advantage</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Equal&nbsp;opportunity&nbsp;employer</u></strong></span></p><br> <p><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around<strong>95,000 employees</strong> in <strong>23 countries</strong> and consolidated sales of EUR<strong> 3.9 billion in 2025 </strong>(excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>&nbsp;Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>- Leads Projects regarding the storage of quality and Business documents and data<br></p><br><p>- Manages Projects regarding the identification of relevant quality documents and data<br></p><br><p>- Introduces common rules and processes for quality documents and data administration<br></p><br><p>- Defines a standard QM IT landscape based on defined processes<br></p><br><p>- Supports and gives advice for the implementation of QM processes in Projects<br></p><br><p>- Conceptualizes and implements quality related software solutions<br></p><br><p>- Administrates the QM-systems, e.g. Computer Aided quality (CAQ)<br></p><br><p>- Monitors and evaluates quality management related KPIs</p><br><br><br>Qualifications and Experience<ul><li><strong>Level of Education :&nbsp;</strong>University degree</li><li><strong>Branch Of Study:</strong>&nbsp;all branchs&nbsp;</li><li><strong>Experience:&nbsp;</strong>&nbsp;1 year of experience Quality&nbsp;</li><li><strong>Social competences:</strong>&nbsp;Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li><li><strong>Professional competences:</strong>&nbsp;Adult Learning Theory/Blended Learning/ELearning Concepts/Skills and Competency Modeling/Training Management /Leadership Development Programs</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around<strong>95,000 employees</strong> in <strong>23 countries</strong> and consolidated sales of EUR<strong> 3.9 billion in 2025 </strong>(excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>&nbsp;Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><p>.</p><br><br><br>Job Description<p>- Accomplishes specific tasks within the Assembly area, (e.g. representative not full list)<br></p><br><p>- Performs all checks as defined in the Quality control plan and records the required data<br></p><br><p>- Identifies non-conforming products with "red card" process<br></p><br><p>- Distributes and collects PDEK or other control charts<br></p><br><p>- Gives feedback to line and to WPA for all non-conformities found on the assembly line (e.g. electrical test, clip test, inspection points, care points, etc.) by using the stop at first defect process<br></p><br><p>- Inspects 5S / housekeeping application within the area of responsibility<br></p><br><p>- Identifies areas of product risk e.g. material on the floor, terminals damaged, bent within holders, stands, mixed components, etc.<br></p><br><p>- Checks that operators are qualified to work on the station in line with the skills matrix<br></p><br><p>- Checks adherence to OK to Start procedure at the start of each shift<br></p><br><p>- Performs check of error proofing conformity within the assembly area (e.g. good/bad sample test release, poka- yoke, jigs, etc.)<br></p><br><p>- Varifies that assembly aid tools are available and used in proper condition (e.g. convolute and corrugated tube aids, pvc tube aids, etc.)<br></p><br><p>- Validates the completion of the packing process and conformity according to work instructions<br></p><br><p>- Ensures that in-line and off-line reworks are performed by qualified operators with released tools and respecting rework procedures<br></p><br><p>- Inspects if documentation in workstation according to control plan and internal standards is followed<br></p><br><p>- Audits final harness inspection in accordance with the QM plan and or additional care points</p><br><br><br>Qualifications and Experience<p>• Education Level : Min BAC<br></p><br><p>• Language: English &amp; French<br></p><br><p>• Experience : 1 year LEONI<br></p><br><p>• Communication<br></p><br><p>• Social &amp; intercultural sensitivity<br></p><br><p>• Change management<br></p><br><p>• Target &amp; result orientation<br></p><br><p>• Motivation &amp; resilience<br></p><br><p>• Self-organization<br></p><br><p>• Conflict management<br></p><br><p>• Teamwork</p><br><br> </div>

<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><p><strong>Job Description</strong></p><ul><li>Leads Projects regarding the storage of quality and Business documents and data</li><li>Manages Projects regarding the identification of relevant quality documents and data</li><li>Introduces common rules and processes for quality documents and data administration</li><li>Defines a standard QM IT landscape based on defined processes</li><li>Supports and gives advice for the implementation of QM processes in Projects</li><li>Conceptualizes and implements quality related software solutions</li><li>Administrates the QM-systems, e.g. Computer Aided quality (CAQ)</li><li>Monitors and evaluates quality management related KPIs</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Level of Education : University degree</li><li>Branch Of Study: all branchs</li><li>Experience: 1 year of experience</li><li>Quality</li><li>Social competences: Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li><li>Professional competences: Adult Learning Theory/Blended Learning/ELearning Concepts/Skills and Competency Modeling/Training Management /Leadership Development Programs</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><em>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</em></p><br><p>&nbsp;<em>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</em>.</p><br><p>Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.</p><br><br><br>Job Description<p>- Performs handling of numerical controlled production machines, Instruments and their set up for part shaping via chip-forming process within the area of responsibility according work instructions<br></p><br><p>- Ensures requested quality of the produced/manufactured parts through:<br></p><br><p>- Being aware of the specific quality requirements<br></p><br><p>- Self-control after completing own work/working step<br></p><br><p>- Visual control of the completed work<br></p><br><p>- Identification of defect parts or parts with suspected presence of defects, their detention, identification and immediate processing of information accordingly<br></p><br><p>- Maintains appropriate process relevant documentation<br></p><br><p>- Checks and ensures proper use and handling of the equipment, tools and materials (incl. visual control)<br></p><br><p>- Performs complete evaluation of produced parts in required range<br></p><br><p>- Records and documents measured parameters within the relevant software and paper documentation<br></p><br><p>- Handles other machinery and Instruments used at the work station, i.e. parameter measuring devices, band saw, lathe etc. and other manual works during chip-forming process, i.e. grinding, cutting, drilling etc.</p><br><br><br>Qualifications and Experience<p>Education Level : BTS in Mechanical /&nbsp;Mechatronics /&nbsp;Electromechanical</p><br><p>Communication</p><br><p>Social &amp; intercultural sensitivity</p><br><p>Change management</p><br><p>Target &amp; result orientation</p><br><p>Motivation &amp; resilience</p><br><p>Self-organization</p><br><p>Conflict management</p><br><p>Teamwork</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><strong>LEONI </strong>is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around <strong>86,000 employees</strong> in <strong>21 countries</strong> and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p><strong>Since 2025</strong>, we have been part of the <strong>Luxshare Group</strong>, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>Manufactures assembly boards and test equipment used to build and test harness</p><br><p>- Performs activities for construction and modification of boards and test equipment used to build and test harness according to requirements and standards<br></p><br><p>- Performs planned autonomous maintenance on Board Design &amp; Preparation workshop equipment<br></p><br><p>- Ensures the correct usage of specific tools and materials required to perform the construction activities according to requirements and standards<br></p><br><p>- Ensures the creation and modification of required control and release documentation<br></p><br><p>- Suggests improvements for Board Design &amp; Preparation processes<br></p><br><p>- Selects materials for manufacturing of boards and test equipment<br></p><br><p>- Provides support for optimization of materials &amp; lay-outs<br></p><br><p>- Installs and releases process for boards and test equipment<br></p><br><p>- Implements Lessons Learned, best practice and actively shares the information within the Production Preparation Team</p><br><br><br>Qualifications and Experience<p>• Education Level : Min BTS<br></p><br><p>• Language: English &amp; French .<br></p><br><p>• Communication .<br></p><br><p>• Social &amp; intercultural sensitivity .<br></p><br><p>• Change management .<br></p><br><p>• Target &amp; result orientation .<br></p><br><p>• Motivation &amp; resilience .<br></p><br><p>• Self-organization .<br></p><br><p>• Conflict management .<br></p><br><p>• Teamwork .</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around<strong>95,000 employees</strong> in <strong>23 countries</strong> and consolidated sales of EUR<strong> 3.9 billion in 2025 </strong>(excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>&nbsp;Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>- Releases the daily process in the Cutting Area<br></p><br><p>- Performs requalification of applicators according to internal procedure (AA3117), including ultrasonic welding combinations and splice volt drop resistance<br></p><br><p>- Ensures CMK, CPK and SPC studies for production equipment and processes<br></p><br><p>- Elaborates and evaluates micrographs, performs equipment calibration, and maintains document registry<br></p><br><p>- Validates requalification of manual applicators, cutting and crimping machines<br></p><br><p>- Performs requalification per process (cutting, stripping, crimping, welding, twisting, shrinking)<br></p><br><p>- Conducts microsections and supports analysis of customer or supplier complaint samples<br></p><br><p>- Performs additional tests related to quality, engineering, complaints, and machine commissioning<br></p><br><p>- Ensures compliance with all applicable quality standards, norms, and HSEE requirements in the area of activity<br></p><br><p>- Improves crimping qualification processes and laboratory usage, and elaborates micrograph catalogues for samples and product audits (e.g. customer specifics)</p><br><br><br>Qualifications and Experience<ul><li><strong>Level of Education :&nbsp;</strong>University degree</li><li><strong>Branch Of Study:</strong>&nbsp;all branchs&nbsp;</li><li><strong>Experience:&nbsp;</strong>3 year of experience Quality&nbsp;</li><li><strong>Social competences:</strong>&nbsp;Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li><li><strong>Professional competences:</strong>&nbsp;Adult Learning Theory/Blended Learning/ELearning Concepts/Skills and Competency Modeling/Training Management /Leadership Development Programs</li></ul><br> </div>

<p>Conducts maturity assessments of industrialization or de-industrialization projects at plant level Prepares plants and organizations to take over product volumes or projects from sister plants in line with strategic footprint plans Ensures production transfer plans are executable and aligned with timelines, milestones, and budget constraints Develops and implements innovative solutions to improve bottom-line results by enhancing Plant Readiness structures and service capabilities Partnering with plant leadership to assess plant readiness, identify risks and implement sustainable improvement initiatives Designs and coordinates global initiatives t o implement action plans to ensure the operational performance of the respective plants e.g. line balancing, shopfloor management, REMAIL_ADDRESS studies Takes charge of operational management in urgent or critical organizational situations (task force mode) Resolves customer complaints using data-driven analysis and performance metrics to de-escalate issues Reports regularly on the implementation status, milestones and risks Proposes and implements measures for improving team performance, change management, organizational optimization</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree</li><li>Min 5 years in the automotive industry, ideally within manufacturing transformation, industrialization, production transfers or operational excellence</li><li>Functional / Professional Project Management Methodologies Business Case Preparation Risk Assessment &amp; Financial Analysis Portfolio Management</li><li>Strong understanding of manufacturing processes, shopfloor management and continuous improvement principles</li><li>Excellent analytical and problem-solving skills with the ability to identify root causes and implement effective solutions</li><li>A proactive, hands-on mindset with the ability to drive change and perform effectively in dynamic or critical operational situations</li><li>Profound work experience within the Automotive TIER 1 environment, incl. Production Restructuring, Green- or Brown Field management and production transfers</li><li>Willingness to travel internationally</li><li>Methodological Skills Data visualisation &amp; presentation Gap and trend analysis KPI definition and monitoring Lean Manufacturing &amp; continuous improvement Strong presentation and project management skills Knowledge of standards and procedures Structured and analytical working approach Strong communication skills and ability to work in a team</li><li>IT Skills Reporting tools What-if analysis MS Office (advanced)</li><li>Languages English C1 (mandatory)</li></ul>

<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world .</p><p>Manages and supervises the shift org unit according to defined objectives and KPIs</p><p>Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery</p><p>Takes responsibility for standard &amp; governance adherence and process execution</p><p>Leads the direct reports in the area of responsibility</p><p>Plans the regular team activity in order to cover all the activity stages and reply to all the requests received</p><p>Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results</p><p>Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge</p><p>Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><p>Functional accountability for shift on shift level</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University degree</p><p>Experience : Min 3 years in Production Management or related position</p><p>Languages : Frensh and English</p><p>Communication</p><p>Social &amp; intercultural sensitivity</p><p>Change management</p><p>Target &amp; result orientation</p><p>Motivation &amp; resilience</p><p>Self-organization</p><p>Conflict management</p><p>Teamwork</p>