Factory Manager Jobs in Tunisia
375 Jobs Found
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><strong>Job Title: </strong>Goldstar Customer Support Agent – EU (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to: </strong>Contact Centre Operations Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams.</span></p><br> <p><span>This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> </p><br> <p><span><strong>Customer Support & Communication</strong></span></p><br> <ul> <li><span>Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner.</span></li> <li><span>Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution.</span></li> <li><span>Proactively communicate updates and manage customer expectations throughout the order process.</span></li> </ul> <p><span><strong>Pre-Order Support</strong></span></p><br> <ul> <li><span>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</span></li> <li><span>Support customers and sales teams with product selection, vision boards, and other sales tools.</span></li> <li><span>Handle inquiries related to compliance, packaging, rush requests, and special order requirements.</span></li> </ul> <p><span><strong>Post-Order Support</strong></span></p><br> <ul> <li><span>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</span></li> <li><span>Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities.</span></li> <li><span>Create redo orders, production requests, and factory back orders where required.</span></li> </ul> <p><span><strong>Issue Resolution & Escalation Management</strong></span></p><br> <ul> <li><span>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</span></li> <li><span>Process credit memos and coordinate corrective actions where necessary.</span></li> <li><span>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</span></li> </ul> <p><span><strong>Cross-Functional Collaboration</strong></span></p><br> <ul> <li><span>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</span></li> <li><span>Support internal teams with API inquiries, website registration, and system-related processes when needed.</span></li> </ul> <p><span><strong>Administration & Performance</strong></span></p><br> <ul> <li><span>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</span></li> <li><span>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</span></li> <li><span>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</span></li> </ul> <p><span><strong>Additional Duties</strong></span></p><br> <ul> <li><span>Comply with all company policies, procedures, and safety regulations.</span></li> <li><span>Maintain a clean and organized work environment.</span></li> <li><span>Support additional tasks and projects as required by management.</span></li> <li><span>Must be available to handle inbound and outbound communications (internal and external).</span></li> </ul> <br> <span><strong><u>Growth & Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br> <p><span><strong>Experience</strong></span></p><br> <ul> <li><span>Previous experience in a customer service or sales role is essential.</span></li> <li><span>Experience in a B2B environment is an advantage.</span></li> <li><span>Experience in the promotional products industry is a plus but not required.</span></li> </ul> <p><span><strong>Skills & Competencies</strong></span></p><br> <ul> <li><span><strong>Languages </strong>– Native-level or near-native <strong>English </strong>language skills are required, particularly in <strong>spoken communication</strong>, as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in <strong>English </strong>are also essential</span></li> <li><span>Strong customer service mindset with excellent communication and interpersonal skills.</span></li> <li><span>Strong problem-solving skills and ability to make decisions quickly under pressure.</span></li> <li><span>Excellent attention to detail and a high level of accuracy.</span></li> <li><span>Strong organizational and time management skills with the ability to prioritize effectively.</span></li> <li><span>Ability to work with urgency in a fast-paced and dynamic environment.</span></li> <li><span>Team player with the ability to collaborate cross-functionally.</span></li> <li><span>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First: </strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement: </strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented: </strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity: </strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric: </strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Equal opportunity employer</u></strong></span></p><br> <p><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <br><br> </div>
LEONI Wiring System Egypt S.A.E
Tunisia - Tunis
<p>Monitors continuously the local economical, technical & social market trends for the assigned categories, sub-categories and suppliers (market surveys)<br>Supports implementation of a worldwide category (sub-category strategy)<br>Develops a country category, sub-category strategy in coordination and alignment with global category managers<br>Performs internal / external analysis of respective categories, and organizes research on the market for alternatives in terms of potential suppliers/ prices/ products / services and in alignment with the respective category manager<br>Identifies and initiates savings potential and improvement-opportunities (e.g. VA/VE and localization ideas in alignment with the respective category manager)<br>Ensures a compliant supplier selection, release process, as well as preparation for the awarding and decision process according to defined thresholds and in alignment with the respective category manager<br>Conducts relevant supplier contracts of complexity (e.g. Framework Agreement, Service Level Agreement, Quality Assurance Agreement) in close collaboration with legal department and respective country plants and in alignment with the respective category manager<br>Ensures the publication of the negotiation results within the organization and purchasing network<br>Performs complex national RfQs negotiations according to strategic framework based on purchase request and tender books of internal requestor and in alignment with the respective category manager<br>Organizes regular coordination and review meetings with the relevant internal stakeholders to increase customer satisfaction<br>Verifies monthly purchasing reporting and track it in the respective tools<br>Executes and implements solutions for supplier escalations, especially for delivery delays and allocations to safeguard indirect material and services supplies and in alignment with the respective category manager<br>Recovers non-conformance and non-performance costs from supplier (in escalation)<br>Pushing suppliers to provide all required information for our business upon due time (e.g. warranty issues, potential delivery delays)<br>Monitors suppliers contract adherence and validity continuously together with the internal contract, demand requestor and implements measures to solve deviations<br>Meets strategic national suppliers regularly to exchange information and tackling actual topics, including regular on-site visits at the suppliers, technology know-how, and shares the result with the respective category manager<br>Documents and archives all data in a process conform and auditable way<br>Supports other purchasing organizations within aligned categories if requested<br>Prepares addendums to update contracts according to newly negotiated conditions</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications et Exp rience</h2><p>Master s degree in Purchasing, Supply Chain, Business, or Engineering</p><p>Minimum 2 years of experience in a similar field</p><p>Strong understanding of the NPP process (Sourcing, RFQ, Negotiation, and Contracting)</p><p>Knowledge of local and international supplier markets</p><p>Basic legal knowledge (contracts, clauses, Incoterms)</p>
Wabtec
Tunisia
<h2 class="h5">Job description</h2>
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<br>Job Description<br><br><p><strong>Key missions of the position: </strong></p><br><ul><li>Responsible for driving & executing process engineering KPIs for paint shop SFU (Small factory unit)</li><li>Responsible for Production Capacity Enhancement to meet the customer demand.</li><li>Collaborate with Production team on day-to-day basis to assess & improve the existing processes.</li><li>Establishment of process for new products and process documents like process data sheet (PDS), operation data sheet (ODS), Assembly instructions sweet (AIS), PFMEA etc.,</li><li>New product Paint development for manufacturing production line should be established along with new process transfer, assembly and testing validation approval from Global process experts.</li></ul><p><strong>Responsibilities</strong></p><br><ul><li>Execution of process engineering deliverables along with manufacturing team.</li><li>Responsible for continuously improving the painting process in<ul><li>Selection of paint.</li><li>Surface preparation processes (Shot blasting, Grit blasting)</li><li>Painting pre preparation process.</li><li>Painting.</li><li>Inspection /Validation of the painting</li><li>Post Painting process (Flash off + Curing)</li><li>Jigging & Fixturing for the parts.</li><li>Masking of parts.</li><li>Paint mixing & Preparation processes.</li></ul></li><li>Thorough knowledge on the painting standards.</li><li>Qualification of the special process transfer (PCR Process</li><li>Establishment of new facility equipment’s and handover to production.</li><li>To respond the QRQC issues in SFU.</li><li>Improve the capacity of the painting process through continual improvements</li><li>Budgetary Control for Capital Investment for project and existing products.</li><li>Preparing of Return on Investment (ROI) for each capital investments to make justification to Top Management.</li><li>Preparation of Make/Buy with sourcing team for new projects and existing products.</li><li>Preparation of Paint shop VSM & layout and lead a lean culture.</li><li>Preparation of PFMEA and Process flow diagram for new products</li><li>As a project core team member (CTM), you will work seamlessly with other CTM's from various functions assigned to the project under the leadership of your project manager.</li><li>Sustain of IMS & IRIS system in Painting SFU</li><li>You must demonstrate agility such that the Projects are executed in a manner that will ensure repeat orders from the same Customer.</li><li>Special process owner for handling painting processes.</li><li>The Process owner has the authority to instruct and make decisions independent from production.</li></ul><p>The area of responsibility includes:</p><br><ul><li>Requirement review and feasibility confirmation during tender phases.</li><li>Design review (when applicable).</li><li>Material specification.</li><li>Validation of:<ul><li>The Wabtec site local guidelines, specifications, procedures, and work instructions.</li><li>Qualification of the personnel involved in the special process</li><li>Qualification of the special process.</li><li>Qualification of the special process transfer (PCR Process).</li></ul></li><li>Evaluation (risk assessment) of PCR/ECR involving the special process.</li><li>Evaluation (risk assessment) of concessions involving the special process.</li><li>Production planning and start up, especially for new products.</li><li>Process and product audits</li><li>Nonconformities and corrective actions</li><li>Identification and traceability</li><li>Quality records</li><li>Knowledge management</li><li>The Special Process Owner supports production transfer when special processes are impacted.</li><li>The Special Process Owner can support other production sites with his expertise.</li></ul><p>People Management: YES ¨ NO ¨</p><br><p>If People Management, how many employees are managed?</p><br><p>Numbers of people :0</p><br><p>Budget Management: YES¨NO ¨ </p><br><p><strong>Required Candidate Profile</strong></p><br><p><strong>Education/Training</strong></p><br><ul><li><em>What education and education level are necessary for the position?</em></li></ul><p> Engineering Graduates</p><br><p> PG diploma Paint & coating technology or chemical Engg</p><br><p><strong>Professional</strong><strong> Experience</strong></p><br><ul><li>How many years of professional experience in a specific professional area are required for the position?</li></ul><p>Minimum of 10-12 years’ experience</p><br><p><strong>Key Competences (Transversal/Professional)</strong></p><br><p><strong>Competence</strong></p><br><p><strong>Level</strong></p><br><p>Oral/ written communication</p><br><p>High</p><br><p>Teamwork / Collaboration</p><br><p>High</p><br><p>Professional work ethics</p><br><p>High</p><br><p><strong>Languages</strong></p><br><p>Tamil, English, Hindi (Preferable)</p><br><p><strong>Other Specifications</strong></p><br><p>Team Player,</p><br><p>Self-driven & Self Motivated.</p><br><br>Additional Information<br><br><p><strong>What could you accomplish in a place that puts People First?</strong></p><br><p>At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.</p><br><p>If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.<br> </p><br><p><strong>Who are we?</strong></p><br><p>Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.</p><br><p>Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.</p><br><p><strong>Culture powers us and the possibilities.</strong></p><br><p>We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.</p><br><p><br>We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.</p><br><p>Need accommodation? Just let us know - we’ve got you.</p><br> </div>
Tunisia - Tunis
<p>At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. Apply now for: Operations Manager As an Operations Manager at Radisson Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, Key Responsibilities As Operations Manager, you ll be responsible for overseeing the hotel s day-to-day operations, with a key focus on Rooms Division You are an industry expert and a recognized leader with the ability to prioritize a complex and hands-on workload You strive to deliver an experience that is beyond expectation - creating memorable moments for our guests You enjoy the challenge of running our show. It's what makes your heartbeat faster! You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget. As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel</p><p><strong>Desired Candidate Profile</strong></p><p>Your Profile & Skills Proven experience leading hotel operations teams, with strong problem-solving capabilities and a solid track record as a Rooms Division Manager in an upscale resort hotel. Excellent leadership skills with a hands-on approach and lead-by-example work style Personal integrity, with the ability to work in an environment that demands excellence, time and energy Flexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service Fluency in French English Excellent written and verbal communication skills Experienced in using IT systems on various platforms Excellent Power Point and Excel skills</p>
Tunisia - Tunis
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Activities: Conduct studies, design, 3D modeling, and drafting of mechanical/automated systems according to client requests, in compliance with specifications and applicable standards. Technically review and/or approve deliverables (3D models, technical drawings, design reports, quality documents). Write specifications, technical manuals, and prepare documentation. Under the supervision of the line manager, manage assigned projects with local and/or international teams. Monitor and validate daily progress according to the schedule established with the line manager. Ensure effective communication with clients, colleagues, and the line manager. Guarantee client satisfaction in terms of quality and deadlines. Ensure proper reporting to the line manager and the design coordinator. Propose and implement innovative solutions to improve methodologies and work tools. Establish procedures and technical documentation (work instructions, lessons learned). Comply with site HSE guidelines.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Context and environment: Continuous interaction with SHD and team colleagues to converge on the best technical solutions. Project-based work / Milestones, deliverables, validation, design cycles, deadlines / Multidisciplinary approach, culture of innovation</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Purpose: To ensure the smooth execution of projects under their responsibility to guarantee the achievement of QCD (Quality, Cost, Delivery) objectives, in liaison with the client and in coordination with the line manager. To ensure the implementation of Hutchinson products and the design of mechanical systems in accordance with applicable specifications and standards, and in liaison with Hutchinson Group employees and the local team.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Required profile</font></font></h2><p><u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Academic Level</font></font></u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : BAC + 5: Mechanical Engineer or equivalent.</font></font></p><p><u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Professional experience</font></font></u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : Required as needed</font></font></p><p><u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical Skills</font></font></u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : Advanced Mechanical Design / Theoretical and practical knowledge in mechanics. Proficiency in design tools: CATIA (3D, GSD), SolidWorks.</font></font></p><p><u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages</font></font></u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : French, English</font></font></p><p><u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral Skills</font></font></u><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"> : Autonomy, attention to detail, sense of responsibility and commitment; rigor, organizational skills, excellent analytical and synthesis skills; interpersonal skills and ability to work in a team; cross-functional communication: client, colleagues, SHD; a taste for innovation, adaptability and flexibility; critical thinking, proactive and persuasive.</font></font></p>
Hutchinson
Tunisia - Tunis
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Activities: Conduct studies, design, 3D modeling, and drafting of mechanical/automated systems according to client requests, in compliance with specifications and applicable standards. Technically review and/or approve deliverables (3D models, technical drawings, design reports, quality documents). Write specifications, technical manuals, and prepare documentation. Under the supervision of the line manager, manage assigned projects with local and/or international teams. Monitor and validate daily progress, adhering to the schedule established with the line manager. Ensure effective communication with clients, colleagues, and the line manager. Guarantee client satisfaction in terms of quality and deadlines. Ensure proper reporting to the line manager and the design coordinator. Propose and implement innovative solutions to improve methodologies and work tools. Implement procedures and technical documentation (work instructions, feedback reports). Comply with site HSE guidelines. Context and Environment: Continuous interaction with SHD and team colleagues to converge on the best technical solutions. Project-based work / Milestones, deliverables, validation, design cycles, deadlines / Multidisciplinary approach, culture of innovation. Purpose: To ensure the smooth execution of projects under their responsibility to guarantee the achievement of QCD (Quality, Cost, Delivery) objectives, in liaison with the client and in coordination with the line manager. To ensure the implementation of Hutchinson products and the design of mechanical systems in accordance with applicable specifications and standards, and in liaison with Hutchinson Group employees and the local team.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Academic Level: Master's degree (BAC + 5): Mechanical Engineering or equivalent. Professional Experience: Required depending on the needs. Technical Skills: Advanced mechanical design / Theoretical and practical knowledge of mechanics. Proficiency in design tools: CATIA (3D, GSD), SolidWorks. Languages: French, English. Soft Skills: Autonomy, attention to detail, sense of responsibility and commitment. Rigor, organizational skills, excellent analytical and synthesis skills. Interpersonal skills and ability to work in a team. Cross-functional communication: Client, colleagues, SHD. A taste for innovation, adaptability and flexibility. Critical thinking, proactive and persuasive.</font></font></p>
Confidential
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Job Title: </b>Goldstar Customer Support Agent EU (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Customer Support & Communication Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner. Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution. Proactively communicate updates and manage customer expectations throughout the order process. Pre-Order Support Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives. Support customers and sales teams with product selection, vision boards, and other sales tools. Handle inquiries related to compliance, packaging, rush requests, and special order requirements. Post-Order Support Provide order updates, tracking information, and support for out-of-stock alternatives or order changes. Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities. Create redo orders, production requests, and factory back orders where required. Issue Resolution & Escalation Management Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently. Process credit memos and coordinate corrective actions where necessary. Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution. Cross-Functional Collaboration Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction. Support internal teams with API inquiries, website registration, and system-related processes when needed. Administration & Performance Maintain accurate records of customer interactions, issues, and resolutions in internal systems. Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met. Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS). Additional Duties Comply with all company policies, procedures, and safety regulations. Maintain a clean and organized work environment. Support additional tasks and projects as required by management. Must be available to handle inbound and outbound communications (internal and external). Growth & Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Requirements & Qualifications Experience Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required. Skills & Competencies Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our Hiring Process Application Review Phone screening (if your profile matches the role requirements) One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour) Final decision Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required.</p><p><strong>Skills & Competencies</strong> Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</p><p></p></section>
Safran Group
Tunisia - Tunis
<p><strong>1. Operational and performance management</strong></p><p>Follow the SQCDPI indicators of the perimeter and contribute to achieving HPT performance objectives. Update and follow action plans and PDCA with the Activity Manager. Ensure the proper execution of production in compliance with the schedule and priorities. Guarantee the application of production and quality standards (start-up sheets, level 1 maintenance, tonnage). Perform field checks and audits to ensure compliance with practices. Participate in management routines and continuous improvement actions.</p><p><strong>2. Transverse coordination and communication</strong></p><p>Ensure operational interface with support departments (quality, methods, maintenance, logistics). Coordinate exchanges with HPT lot facilitators and quality agents. Guarantee the proper handover of instructions between teams and ensure the continuity of activities. Report alerts, discrepancies, and key information to management.</p><p><strong>3. Proximity management support</strong></p><p>Coordinate the daily activity of operators in the field. Participate in team meetings and HPT routines. Support teams in solving operational problems. Collect and relay improvement proposals and risk situations. Ensure compliance with standards, operating rules, and safety instructions.</p><p><strong>4. Skill development and social climate</strong></p><p>Contribute to the development of versatility and technical skills of the teams. Participate in operator evaluations and recruitment interviews with the Activity Manager. Support the integration of new employees and ensure compliance with internal regulations. Foster a serene, motivating, and collaborative work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Autonomy and decision-making</li><li>Analytical, synthesis, and structuring skills</li><li>Ability to lead</li><li>Conflict management</li></ul>
Safran Group
Tunisia - Tunis
<p>Transform approved Purchase Requisitions (DA) into Purchase Orders (OA). Send forecasts and Purchase Orders to suppliers and follow up, process ERP alert messages. Enter supplier Goods Receipts (AR) in compliance with the procurement procedure. Follow up with suppliers who have not responded to preventive/curative follow-ups. Communicate with the buyer in case of price changes. Enter receipts in the ERP based on dock entries communicated by the carrier. Verify procurement-related anomalies (outstanding balances, expired products, minimum stock, etc.). Update tracking sheets (orders, stock, follow-ups) for items not managed by the ERP. Alert the Procurement Manager and the UAP Manager in case of significant delay postponements. Advance and communicate new reception deadlines to the UAP Planner according to production priorities. Propose and implement solutions in case of procurement process malfunctions. Participate and lead improvement initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p>Organization<br>Dynamism and reactivity<br>Negotiation techniques<br>Analytical skills<br>Good interpersonal skills<br>Ethics</p>
Tunisia - Tunis
<p>At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. Apply now for: Operations Manager As an Operations Manager at Radisson Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, Key Responsibilities As an Operations Manager, you'll be in charge of entire Food & Beverage department You are an industry expert and a recognized leader with the ability to prioritize a complex and hands-on workload You strive to deliver an experience that is beyond expectation - creating memorable moments for our guests You enjoy the challenge of running our show. It s what makes your heartbeat faster! You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget. As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in leading hotel-operations teams with strong problem-solving capabilities</li><li>Proven experience as F&B Director in upscale resort hotel.</li><li>Excellent leadership skills with a hands-on approach and lead-by-example work style</li><li>Personal integrity, with the ability to work in an environment that demands excellence, time and energy</li><li>Flexibility and a positive, Yes I Can! Attitude</li><li>An eye for detail</li><li>Is a creative problem-solver</li><li>Passionate about creating extraordinary service</li><li>Fluency in French English</li><li>Excellent written and verbal communication skills</li><li>Experienced in using IT systems on various platforms</li><li>Excellent Power Point and Excel skills</li></ul>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong><span>Job Summary/Main Purpose</span></strong></p><br> <p><span>The Medical Representative will be responsible for promoting Julphar’s products and services to healthcare providers, working as trusted advisor for Julphar’s customers and facilitates their buying decisions through providing therapeutic solutions that meet their needs and expectations while maintaining the company’s image according to the company policies and professional ethics.</span></p><br> <p><strong><span>Main Responsibilities:</span></strong></p><br> <ul>
<li><span>Establishes and maintains good relationship in workplace.</span></li>
<li><span>Meets or exceeds sales targets within agreed budgets and timescales.</span></li>
<li><span>Develops and manages an assigned sales territory.</span></li>
<li><span>Executes sale and marketing plan in your assigned territory.</span></li>
<li><span>Implements territory coverage plan (No. of sales call & Visit frequency)</span></li>
<li><span>Delivers customer-centric activities in coordination with direct manger.</span></li>
<li><span>Organizes audio-visual activities for healthcare providers as per business need in coordination with direct manager.</span></li>
<li><span>Maintains records system; daily reports, customer profile & marketing feedback reports.</span></li>
<li><span>Plans work schedules and weekly and monthly timetables. </span></li>
<li><span>Attends company meetings regularly and as per direct manager instruction.</span></li>
<li><span>Keeps up-to-date with the latest clinical data supplied by the company, and interpreting, presenting and discussing this data with health professionals.</span></li>
<li><span>Monitors competitor’s sales and marketing activities and reporting all report to direct manager. </span></li>
<li><span>Stays informed about the activities of health services in a particular area.</span></li>
<li><span>Submits daily & monthly to direct manager as per country reporting system.</span></li>
<li><span>Effective use of company promotional tools, FMS (Free medical sample) and service to achieve assigned target.</span></li>
<li><span>Responsible for ongoing prospecting for new business opportunities.</span></li>
<li><span>Builds desired skills, knowledge and attitude in coordination with direct coach.</span></li>
</ul> <p><strong><span>Requirements (Knowledge, Skills & Attributes)</span></strong></p><br>
<ul>
<li><span>Bachelor's degree in pharmacy or related science.</span></li>
<li><span>At least 1 year of experience in pharmaceutical field. </span></li>
<li><span>Preferred language as per country business needs.</span></li>
<li><span>Excellent oral and written communication skills.</span></li>
<li><span>Excellent listening and persuasive skills </span></li>
<li><span>Ambitious, dynamic & team player.</span></li>
<li><span>Persistence, dedicated and self – motivated.</span></li>
<li><span>Excellent Time & territory management skills.</span></li>
<li><span>Must be willing to learn.</span></li>
<li><span>Has positive mind-set.</span></li>
</ul>
</div>
Tunisia - Tunis
<p>Job Description</p><p>At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. Apply now for:</p><p><br></p><p>Operations Manager </p><p><br></p><p>As an Operations Manager at Radisson Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, </p><p>Key Responsibilities</p><p><br></p><p>As an Operations Manager, you’ll be responsible for overseeing the hotel’s operations, as well as being in charge of the Food & Beverage department.</p><p>You are an industry expert and a recognized leader with the ability to prioritize a complex and hands-on workload</p><p>You strive to deliver an experience that is beyond expectation - creating memorable moments for our guests</p><p>You enjoy the challenge of running our show. It’s what makes your heartbeat faster! </p><p>You will work with Heads of Department to maximize business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget.</p><p>As right hand to the General Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel</p><p>Qualifications</p><p>Your Profile & Skills</p><p><br></p><p>Proven experience leading hotel operations teams, with strong problem-solving capabilities and a solid track record as a Director of Food & Beverage in an upscale resort hotel.</p><p>Excellent leadership skills with a hands-on approach and lead-by-example work style</p><p>Personal integrity, with the ability to work in an environment that demands excellence, time and energy</p><p>Flexibility and a positive, Yes I Can! Attitude </p><p>An eye for detail </p><p>Is a creative problem-solver </p><p>Passionate about creating extraordinary service</p><p>Fluency in French English</p><p>Excellent written and verbal communication skills</p><p>Experienced in using IT systems on various platforms</p><p>Excellent Power Point and Excel skills </p><p><strong>Desired Candidate Profile</strong></p><h2>Your Profile & Skills</h2><ul><li>Proven experience leading hotel operations teams, with strong problem-solving capabilities and a solid track record as a Director of Food & Beverage in an upscale resort hotel.</li><li>Excellent leadership skills with a hands-on approach and lead-by-example work style</li><li>Personal integrity, with the ability to work in an environment that demands excellence, time and energy</li><li>Flexibility and a positive, Yes I Can! Attitude</li><li>An eye for detail</li><li>Is a creative problem-solver</li><li>Passionate about creating extraordinary service</li><li>Fluency in French English</li><li>Excellent written and verbal communication skills</li><li>Experienced in using IT systems on various platforms</li><li>Excellent Power Point and Excel skills</li></ul>
Institute for University Co-operation
Tunisia - Tunis
<p><b>. Responsibilities</b></p><p><br></p><p>Under the supervision of the DESAIN Project Manager and the Head of Mission of ICU Tunisia, the Project Assistant will be responsible for:</p><p><br></p><p>To ensure the daily administrative, logistical and operational monitoring of the DESAIN project activities.</p><p>Organize meetings, workshops, seminars, training sessions and field trips for the team.</p><p>Drafting meeting minutes, reports, periodic activity reports and follow-up summaries.</p><p>Ensure the management, classification and systematic archiving of project documentation (contractual documents, deliverables, correspondence, supporting documents).</p><p>Supporting the preparation and monitoring of payment files, service or purchase contracts, narrative and financial reports related to the project.</p><p>Maintain day-to-day administrative liaison with project partners, including local representatives from the public and private sectors.</p><p>Conduct field visits to monitor project activities or to collect documentation or information important for the smooth running of the project.</p><p>Contribute to the development and dissemination of internal and external communication materials for the DESAIN project.</p><p>5. Desired Profile</p><p><br></p><p>Training</p><p><br></p><p>University degree (Bachelor's or Master's) in management, business administration, sustainable development, environmental science, energy engineering or a similar discipline.</p><p>Professional experience</p><p><br></p><p>Professional experience of between 2 and 4 years in administrative support or development project management.</p><p>Proven experience in at least one of the following areas is required (experience in two or three areas will be a significant asset):</p><p>Operational and/or logistical support for international cooperation projects of NGOs;</p><p>Administrative and financial monitoring of environmental, energy or sustainable development projects;</p><p>Organization of multi-stakeholder events and management of partner relationships.</p><p>Prior experience on projects funded by international donors (UN, EU, bilateral agencies or others) is required.</p><p>Required supporting documents</p><p><br></p><p>Two contact details for reference persons (hierarchical superior or project manager) who can be contacted for verification.</p><p>6. Required skills</p><p><br></p><p>Good knowledge of administrative and logistical management procedures for development cooperation projects.</p><p>Excellent command of French and English (spoken and written).</p><p>Perfect mastery of the Office suite (Word, Excel, PowerPoint) and online collaborative work tools (Calendar, Drive, meeting tools).</p><p>Excellent writing, summarizing and document management skills.</p><p>Strong sense of organization, rigor, autonomy and team spirit.</p><p>Ability to manage task priorities and meet tight deadlines.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>
Rekrute
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job : <p>Reporting to the Supply Manager, you will be responsible for monitoring and ensuring the availability and conformity of stock compared to fuel and LPG management standards, and you will comply with regulations regarding safety stock and customs regulations.<br><strong>Main tasks</strong></p><br><br><p>• Prepare and validate sales forecasts over 12 rolling months with the Commercial Departments<br>• Prepare and validate sales forecasts etc…<br>• Ensure the proper use/disposal of residual sales forecasts<br>• Analyze the reliability of sales forecasts and issue the sales forecast reliability indicator<br>• Lead monthly sales forecast monitoring meetings involving operations and commercial departments<br>• Perform recurring IT extractions: sales by item, stock valuation, …<br>• Calculate monthly fuel supply needs<br>• Prepare and plan fuel orders and attend scheduling meetings with the national planner<br>• Ensure supplies by monitoring ship movements and SOTRAPIL schedules<br>• Guarantee needs for tool stocks and safety stocks, and monitor supply budgets<br>• Propose adequate solutions in case of problems (shortages, scarcity, or others…)<br>• Monitor key performance indicators: service rate, stock level, propose and implement action plans in case of deviations<br>• Analyze shortage risks, seek solutions with sales, the Transport department, and the Supply Manager<br>• Analyze logistics flows using various dashboards and propose supply chain optimization actions (supply, sites, transport)<br>• Create and update logistics and financial dashboards<br>• Complete the documentation/procedures for the various SCM steering processes<br>• Provide support for crisis management.<br>• Prepare and follow up on DGH files (decisions and authorizations for Safety Stock transfer, capacity rental, general submissions, safety bonus, etc.) with the Directorate General of Hydrocarbons to comply with current regulations<br>• Prepare and follow up on administrative files (capacity rental, storage, etc…) with various administrations and service providers (DGH, OMMP, STIR, TANKMED, etc…)<br>• Control and validate supplier invoices: STIR, SOTRAPIL, Competitors….<br>• Enter monthly orders for various white products by Site, updating prices in the system<br>• Monitor and archive supply contracts and manage their renewal upon expiration<br>• Centralize and enter physical inventories of remote depots<br>• Establish monthly material balances<br>• Produce monthly reports on petroleum product stock variances, control variances identified after material balances, and alert relevant personnel for correction<br>• Occasionally provide replacement for Supply entity personnel according to the organization defined by the Supply Manager</p><br><br> <br> <br> Required profile : <p>• <strong>Engineer</strong> in <strong>Industrial Engineering</strong>, Supply Chain, or Logistics<br>• <strong>1 to 2</strong> years of experience in Supply & Logistics<br>• <strong>Advanced Excel</strong> and <strong>Power BI</strong> (essential)<br>• ERP (SAP)<br>• Supply Reporting and KPIs<br>• Knowledge of the country's context and regulations regarding fuel supply<br>• Organization, anticipation, responsiveness, and stress management<br>• Listening, communication, availability, and interpersonal skills<br>• Dynamism, rigor, initiative, and adaptability<br>• Cross-functional coordination, analytical and synthesis skills</p><br><br> <br><br> </div>
Tunisia
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>We are growing!<br> We are currently looking to hire an experienced Product Owner to join our Product team.<br> Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.<br> The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.<br> We are passionate about delivering impact.<br> Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.<br> What you will be doing You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager.<br> As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams.<br> You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools.<br> You translate business needs into a clear, prioritized backlog of user stories that align with product strategy and business processes, and you champion those requirements throughout the development lifecycle.<br> You are accountable for maximizing the value the team delivers each sprint, making day-to-day scope and priority decisions, and ensuring what ships genuinely solves user problems.<br> You also lead the team of Business Analysts, overseeing their day-to-day work on projects.<br> In addition, you are expected to embed AI-driven ways of working across the product lifecycle, from discovery and requirements through to delivery and support.<br> Here, passion, integrity and a "can-do" attitude are always top of mind.<br> Your daily responsibilities will involve: Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes.<br> Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development, working with business stakeholders, the Product Manager, and the Project Manager to manage the delivery backlog and timelines.<br> Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk.<br> Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals, including scoping master data, reporting, access, and provisioning requirements.<br> Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts.<br> Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects.<br> Leverage AI tools to accelerate and improve product work, including drafting and refining user stories, analyzing requirements and meeting inputs, summarizing research, and building lightweight prototypes and workflow automations.<br> Contribute to shaping AI-enabled features within the product, partnering with Tech, Dev, and Data teams to define requirements, validate feasibility, and translate AI capabilities into user value.<br> Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release.<br> Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards, and collaborate with QA teams to resolve defects and issues promptly.<br> Provide training and support to systems support specialists and end users, addressing questions and issues related to business applications.<br> Work within an Agile (Scrum) delivery model under the direction of the Product Manager, running backlog refinement, sprint planning, reviews, and stakeholder demos.<br> Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication.<br> Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy, influencing decisions through collaboration, leadership, and a customer-focused approach.<br> What success looks like You will be successful in this role when you are effectively leading and developing the Business Analysts team, running a healthy and well-prioritized backlog that keeps delivery moving, and consistently bringing new features and improved processes to life across the CXG product portfolio.<br> What you will bring along Bachelor's degree Computer Science or Software Engineering; an MBA is a plus with minimum of 5 years in an IT-related field.<br> Minimum of 3–5 years as a Product Owner or Business Analyst on software products (Product Owner experience strongly preferred).<br> Proven experience with Agile (Scrum) methodology and the Product Owner role, including backlog management and story writing.<br> Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot, in a professional context to improve productivity, analysis, or delivery, with a genuine enthusiasm for applying AI to product work.<br> Familiarity with AI and ML product concepts, and the ability to reason about how AI capabilities create user and business value (desirable).<br> Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc.<br>). Strong technical background and familiarity with development tools and REST APIs.<br> Strong stakeholder management skills.<br> Resource and team management skills.<br> Team player with the ability to work on own initiative.<br> Excellent communication skills and mastery of the English language (written and spoken).<br> Strong management reporting and documentation capabilities.<br></span> </div>
Confidential
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The HR Generalist is a strategic and operational HR partner within the HR function, responsible for designing and delivering Learning & Development initiatives, organizational effectiveness programs, talent retention strategies, employee engagement, and health & wellbeing solutions for the Tunisia branch office. Operating in a highly regulated oil & gas environment, the role ensures workforce capability, compliance with Tunisian labor law and hydrocarbons regulations, and alignment with HSSE standards. It works closely with the HR & Communication Manager to translate the people strategy into concrete programs that strengthen culture, enhance performance, and support business continuity. Complementing the HR & Payroll Administrator, who manages payroll and administrative processes, the HR Generalist owns the broader HR generalist and organizational development scope. The role is expected to operate with significant autonomy, lead cross-functional HR initiatives, act as a trusted advisor to line managers, and drive continuous improvement of HR practices across Mazarine Tunisia s operations.</p><p><strong>RESPONSIBILITIES & TASKS</strong></p><p><strong>Learning, Training & Development</strong></p><ul><li>Lead the design and implementation of training programs that build technical, managerial, behavior and HSSE (Health, Safety, Security & Environment) capabilities critical to oil & gas operations;</li><li>Support the HR & Communication Manager in developing the annual Training & Development plan, ensuring alignment with strategic objectives, compliance requirements, and identified workforce capability gaps;</li><li>Coordinate and deliver technical, managerial, soft-skills, and HSSE training programs: conduct needs analysis, source accredited providers, manage scheduling and logistics, and oversee post-training evaluation;</li><li>Build and maintain a comprehensive training catalogue covering operational, compliance, and leadership development needs; ensure relevance, quality, and alignment with industry standards;</li><li>Track training utilization, certification renewals, and budget consumption; produce regular reporting to the HR & Communication Manager and ensure audit readiness;</li><li>Maintain training records and individual development plans in the HRIS, rotation compliance and mandatory HSSE certifications;</li><li>Identify and propose innovative learning formats (e-learning, coaching, peer learning, mentoring, simulation-based training) adapted to oil & gas operational realities;</li><li>Contribute to continuous improvement of organizational effectiveness by integrating best practices from the energy sector and supporting long-term talent pipeline development.</li></ul><p><strong>HR Organisation</strong></p><ul><li>Ensure organizational structures remain aligned with evolving business needs and the operational realities of oil & gas activities;</li><li>Update and maintain HR System, to reflect structural changes;</li><li>Support job evaluation processes, competency mapping, and grading recommendations, ensuring consistency with industry benchmarks and internal equity;</li><li>Conduct competency assessments and collaborate with line managers to align employee skill profiles with technical, HSSE, and leadership requirements specific to oil & gas operations;</li><li>Maintain and standardize job description documentation, ensuring accuracy, and alignment with company standards;</li><li>Provide analytical support for workforce planning, including headcount reporting, skills & competencies gap assessments, succession planning, and organizational design proposals.</li></ul><p><strong>Performance Management & Retention</strong></p><ul><li>Coordinate the full performance management cycle, ensuring alignment with corporate objectives, HSSE standards, and oil & gas operational realities;</li><li>Lead the annual and mid-year review processes: train managers, track completion, and consolidate outcomes with accuracy and consistency;</li><li>Support line managers in conducting effective performance conversations, providing coaching tools and frameworks to ensure fairness, transparency, and compliance;</li><li>Analyze performance outcomes to identify trends, risks, and development needs; escalate findings to the HR & Communication Manager with actionable recommendations;</li><li>Design and implement targeted retention initiatives, including stay interviews, retention risk analysis, and tailored action plans for key staff;</li><li>Propose recognition programs that link performance results to both monetary and non-monetary rewards, reinforcing engagement and retention;</li><li>Monitor and report on key people indicators such as turnover and performance in collaboration with Group;</li><li>Contribute to building a culture of meritocracy and recognition, ensuring that performance management supports both employee motivation and business continuity.</li></ul><p><strong>Culture, Employee Engagement & Wellbeing</strong></p><ul><li>Promote company culture and HSSE values, ensuring employees experience a positive, inclusive, and supportive working environment across operations;</li><li>Design and deliver onboarding programs that immerse new joiners in the company s culture, values, compliance standards, and safety practices specific to the oil & gas industry;</li><li>Plan and coordinate team-building activities, internal events, and engagement programs that strengthen collaboration and reinforce a culture of safety and performance;</li><li>Administer and analyze employee engagement surveys; present findings to leadership and facilitate action planning to address workforce concerns and enhance retention;</li><li>In coordination with the Administration department, support the deployment of workplace initiatives contributing to a positive and engaging work environment;</li><li>Take an active part in all Labor union negotiations and social dialogue processes contributing to preparation, attending sessions, and monitoring the execution of commitments;</li><li>Act as a visible and approachable HR contact for culture and engagement matters, fostering trust, psychological safety, and a strong sense of belonging within a multicultural workforce.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma Bachelor's degree (License, Bac+3) required, Master's degree (Bac+5) preferred, in Human Resources Management, Law (Social/Labor Law), Business Administration;</li><li>Additional certification or continuing education in Tunisian labor law, social security (CNSS) regulations or payroll practice is an asset;</li><li>Additional certifications in HSSE, labor relations, or international HR practices (e.g., CIPD, SHRM, trainings) considered an asset.</li><li>Minimum 5 years of progressive HR generalist experience, including exposure to labor law compliance, employee relations, and organizational development in Tunisia;</li><li>Demonstrated ownership of Learning & Development, performance management, employee engagement, and retention programs in complex industrial or oil & gas environments;</li><li>Proven track record in training design, delivery, and budget management, including HSSE (Health, Safety, Security & Environment) programs and mandatory certifications;</li><li>Strong familiarity with Tunisian labor law, hydrocarbons code, and HR compliance requirements, including union relations and inspection procedures;</li><li>Experience in HRIS Systems and Microsoft Office (PowerPoint, Excel, Word), with the ability to produce executive-ready reports and analytics dashboards.</li><li>French, Arabic and English verbal and written (all three required).</li></ul><p></p></section>
VEO Worldwide Services
Tunisia - Tunis
<br><div><div> <p> <strong><font dir="auto" ><font dir="auto" > Your tasks</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" >Reporting to the Site Manager, you will play a key role in the smooth operation of the site:</font></font></p> <ul> <li> <p><font dir="auto" ><font dir="auto" >To ensure the administrative and organizational follow-up of activities</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Coordinate exchanges between the different departments</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Participate in the organization of internal and external events</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Provide administrative support to management</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Contribute to HR activities and internal communication</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Managing logistical aspects (suppliers, monitoring, organization)</font></font></p> </li> </ul> <p> </p> </div> </div> Job requirements <div> <div> <p> <strong><font dir="auto" ><font dir="auto" > Your profile</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in management, administration or equivalent</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >3-5 years of experience in a similar position</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Excellent command of French (C1) and English (B1)</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Good mastery of office tools</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Sense of organization and prioritization</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Autonomy, rigor and a sense of confidentiality</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Excellent interpersonal skills and team spirit</font></font></p> </li> </ul> <p> <strong><font dir="auto" ><font dir="auto" > Additional advantages</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Experience in an international or multi-site environment</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Experience in organizing HR events or activities</font></font></p> </li> </ul> <p> <strong><font dir="auto" ><font dir="auto" > Why join us?</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Multinational, professional, structured and dynamic environment</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Opportunity sd volution</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >collaborative and high-performing team</font></font></p> </li> </ul> <p> </p></div></div>
Confidential
Tunisia - Tunis
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting to the Production Manager, you will ensure the proper implementation of the production schedule, respecting: the production plan and customer deadlines, product conformity, and safety regulations. You will supervise employees regarding efficiency, performance, adherence to safety instructions and procedures, with the aim of improving performance indicators (direct labor and waste reduction). You will evaluate work processes and performance, and formulate recommendations. You will ensure that labor, raw materials, and equipment are available and operational to produce quality goods efficiently and quickly, with minimal waste. You will ensure the efficient use of equipment to meet production schedules and guarantee product quality in a safe environment. Conduct safety Gemba walks and supervise employees on the shop floor. Lead Kaizen initiatives and 5 Whys analyses. Take all necessary measures to ensure continuity of production. Maintain up-to-date records of attendance, absences, calls, and overtime.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Minimum of 5 years in a similar role.</font></font></li><li><font dir="auto" ><font dir="auto" >Good mastery of Lean Manufacturing principles, including Kaizen methodologies.</font></font></li></ul><p></p></section>
Tunisia - Tunis
<p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Pull food from freezer storage to thaw in the refrigerator. Weigh, measure, and mix ingredients according to recipes or personal judgment. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Monitor food quality while preparing food. Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Ensure proper portion, arrangement, and food garnish to be served. Serve food in proper portions onto proper receptacle. Use kitchen tools safely and appropriately. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Notify manager if a product does not meet specifications. Communicate any assistance needed during busy periods. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None</p>
Safran Group
Tunisia - Tunis
<p>1. Operational and Performance Management</p><p>Monitor the SQCD KPIs of the area and update the central PDCA with the Activity Manager.</p><p>Ensure the smooth execution of production and adherence to the schedule and priorities.</p><p>Guarantee the application of production and quality standards (startup sheets, N1 maintenance, weighing, etc.).</p><p>Ensure conformity through traceable quality audits and contribute to the 5S+1 initiative.</p><p>Participate in management routines and continuous improvement projects.</p><p>2. Coordination and Interface</p><p>Ensure coordination with support services (quality, methods, maintenance, logistics, etc.).</p><p>Collaborate with HPT island facilitators and quality agents to optimize versatility.</p><p>Ensure formal handover between teams (shift change).</p><p>3. Proximity Management Support</p><p>Supervise and coach operators on a daily basis.</p><p>Participate in team meetings and lead collective sessions.</p><p>Provide support for problem-solving.</p><p>Gather improvement suggestions from the team.</p><p>4. Skills Development and HR Management</p><p>Contribute to the development of team versatility and technical skills.</p><p>Participate in recruitment interviews and operator evaluations with the Activity Manager.</p><p>Ensure compliance with internal regulations, especially during onboarding.</p><p>Maintain a serene and motivating work environment.</p><p>Lead team meetings.</p><p><strong>Desired Candidate Profile</strong></p><p>Communication</p><p>Conflict Management</p><p>Risk Management and Analysis</p><p>Management / Leadership, supervision and team coaching</p><p>Decision Making</p>