Operation Manager Jobs in Tunisia 2026

0 to 0 years Bayt

Administrator

On-site - Tunisia 3 July 2026

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Reports to: Rangeland Ecology and Management Specialist/Country Coordinator - Tunisia Location: Tunis, Tunisia Purpose of the position Provide strategic administrative, operational, and coordination support to the Tunisia Country Office, ensuring smooth office operations, financial compliance, procurement efficiency, and effective engagement with internal and external stakeholders. Serve as a key liaison with government authorities, suppliers, and ICARDA teams to uphold organizational standards and operational excellence. About ICARDA The International Center for Agricultural Research in the Dry Areas (ICARDA) is a treaty-based international non-profit research organization supported by CGIAR. ICARDA’s mission is to reduce poverty, enhance food, water, and nutritional security, as well as environmental health in the face of global challenges including climate change. We do this through innovative science, strategic partnerships, linking research to development and capacity development that take into account gender equality and the role of youth in transforming the dry areas. ICARDA works in partnership with governments, universities, civil society, national agricultural research organization, other CGIAR Research Centers, and the private sector. With its temporary Headquarters in Beirut, Lebanon, ICARDA operates in regional and country offices across Africa, Asia and the Middle East. For more information: www. icarda.org. Main responsibilities Office Management & Administrative Support · Manage daily office operations and enforce ICARDA policies. · Coordinate schedules, meetings, and travel arrangements for senior management and staff. · Supervise administrative staff, delegate tasks, and support onboarding of new team members. · Maintain office supplies, equipment, and organized filing systems (digital & physical). · Plan and execute internal meetings, workshops, and events. · Prepare official administrative letters related to all projects implementation matters. Procurement & Financial Administration · Support local procurement, vendor management, and compliance with ICARDA policies. · Manage end-to-end procurement processes: bids, contracts, documentation, and renewals. · Serve as Category B co-signatory for financial transactions, monitor budgets, and assist in monthly financial closure. · Maintain accurate documentation for audits and donor reporting. Government Relations & Compliance · Liaise with Tunisian authorities for residency permits, customs, and vehicle registration. · Maintain official records of ICARDA agreements with government entities. · Act as Safety and Security Focal Point, ensuring adherence to security protocols. External Relations & Representation · Coordinate logistics for official visits, field missions, and workshops, ensuring compliance with protocols. · Support the Country Manager in interactions with embassies, donors, and partners. · Maintain strong relationships with service providers and vendors to ensure quality, cost-effective support. Communication & Internal Coordination · Facilitate timely and professional internal communication. · Coordinate staff travel, calendars, and office administrative workflows. · Respond promptly to inquiries and support operational continuity. Terms of appointment, salary, and benefits This is a nationally recruited position for which ICARDA offers an attractive compensation package including a competitive salary, medical insurance, 30 days of annual leave, five months’ maternity leave, 15 days’ paternity leave. The successful candidate will be offered an initial contract of 3 years, renewable subject to satisfactory performance, continuous need of the position and availability of fund. The probation period will comply with the applicable labor law of the respective country. Please be advised that ICARDA accepts applications only in English, as per the organization's standard communication language. Applications in other languages will not be considered. Only shortlisted candidates will be contacted. Education, qualifications, and experience · BSc in business management, or equivalent, with a minimum of three years' experience in secretarial work and office/administrative support. • Demonstrated experience in working on confidential matters, ensuring that discretion is exercised when dealing with sensitive information and inquiries, and ensuring that appropriate confidentiality is maintained at all times. • Demonstrated ability to work harmoniously with diverse colleagues and functions. • Ability to plan and anticipate problems and to problem solve. • Strong organizational, communication, and leadership skills. • Financial literacy and procurement expertise. • Stakeholder management (internal, external, governmental). • Attention to detail, discretion, and confidentiality. • Excellent English and Arabic communications skills is required </div>

0 to 0 years Bayt

Product Owner

Remote - Tunisia 28 July 2026

Research & Development

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are growing! We are currently looking to hire an experienced Product Owner to join our Product team. Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. What you will be doing You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager. As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams. You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools. You translate business needs into a clear, prioritized backlog of user stories that align with product strategy and business processes, and you champion those requirements throughout the development lifecycle. You are accountable for maximizing the value the team delivers each sprint, making day-to-day scope and priority decisions, and ensuring what ships genuinely solves user problems. You also lead the team of Business Analysts, overseeing their day-to-day work on projects. In addition, you are expected to embed AI-driven ways of working across the product lifecycle, from discovery and requirements through to delivery and support. Here, passion, integrity and a "can-do" attitude are always top of mind. Your daily responsibilities will involve: Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes. Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development, working with business stakeholders, the Product Manager, and the Project Manager to manage the delivery backlog and timelines. Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk. Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals, including scoping master data, reporting, access, and provisioning requirements. Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts. Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects. Leverage AI tools to accelerate and improve product work, including drafting and refining user stories, analyzing requirements and meeting inputs, summarizing research, and building lightweight prototypes and workflow automations. Contribute to shaping AI-enabled features within the product, partnering with Tech, Dev, and Data teams to define requirements, validate feasibility, and translate AI capabilities into user value. Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release. Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards, and collaborate with QA teams to resolve defects and issues promptly. Provide training and support to systems support specialists and end users, addressing questions and issues related to business applications. Work within an Agile (Scrum) delivery model under the direction of the Product Manager, running backlog refinement, sprint planning, reviews, and stakeholder demos. Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication. Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy, influencing decisions through collaboration, leadership, and a customer-focused approach. What success looks like You will be successful in this role when you are effectively leading and developing the Business Analysts team, running a healthy and well-prioritized backlog that keeps delivery moving, and consistently bringing new features and improved processes to life across the CXG product portfolio. What you will bring along Bachelor's degree Computer Science or Software Engineering; an MBA is a plus with minimum of 5 years in an IT-related field. Minimum of 3–5 years as a Product Owner or Business Analyst on software products (Product Owner experience strongly preferred). Proven experience with Agile (Scrum) methodology and the Product Owner role, including backlog management and story writing. Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot, in a professional context to improve productivity, analysis, or delivery, with a genuine enthusiasm for applying AI to product work. Familiarity with AI and ML product concepts, and the ability to reason about how AI capabilities create user and business value (desirable). Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc. ). Strong technical background and familiarity with development tools and REST APIs. Strong stakeholder management skills. Resource and team management skills. Team player with the ability to work on own initiative. Excellent communication skills and mastery of the English language (written and spoken). Strong management reporting and documentation capabilities. </div>

0 to 0 years Bayt

Senior IT Business Analyst

On-site - Tunisia 6 June 2026

Information Technology

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are growing! We are currently looking to hire a Senior IT Business Analyst for our office in Tunisia where you will be based. Who we are: Founded in 2006, today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands. What you will be doing You will join a dynamic and fast-paced environment and work under the authority of CXG CTO and report to our Product Manager. The Senior IT Business Analyst communicates with the business users of all the systems to understand their needs. Those users produce 'requirements' which clearly state the business needs and aligns with business processes. These requirements are used by the IT team or an external supplier to build or modify the system. While the system is being built, the senior IT Business Analyst deals with issues and questions, in addition to supporting the business in implementing the required changes to make effective use of the new or existing system. The senior IT Business analyst also leads the team of BAs and supporting their daily work.   Here, passion, integrity and a “can-do” attitude are always top of mind. Your daily tasks will involve: <ul><li>Define scope and manage requirements for gathering process for larger initiatives as needed, including business workshop facilitation and roadmap development. This will involve working with business stakeholders, product manager and project manager to manage the development backlog and timelines.</li><li>Engage with colleagues across various departments to identify system integration points and dependencies, in addition to developing high level solution proposals for these integrations. This includes identifying and scoping master data, reporting, access, and provisioning requirements.</li><li>Define and document requirements to the highest standard, including business architecture diagrams, use case definitions and as-is/to-be process and flow charts definitions.</li><li>Act as team leader for BAs team, oversee their work, set priorities and review their day-to-day activities on projects.</li><li>Act as the Subject Matter Expert and the Product Liaison to the Tech/Dev and QA teams.</li><li>Oversee the testing and quality assurance of applications, ensuring they meet performance, security, and usability standards.</li><li>Collaborate with QA teams to resolve defects and issues promptly.</li><li>Provide training and support to systems support specialist and/or end users, addressing questions and issues related to business applications.</li><li>Work within agile style reporting projects under direction of the Product Manager.</li><li>Effectively manage stakeholders, subject matter experts, executives, and other internal groups through effective written and verbal communication.</li><li>Manage change: working side by side with Product Manager to implement new ideas effectively within the company strategy, influence decisions and change management through collaboration, leadership, and a customer-focused approach.</li></ul> </div>

0 to 0 years Naukri Gulf

Shift Leader

On-site - Tunisia - Tunis 8 July 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Reporting to the Production Manager, you will ensure the proper implementation of the production schedule, respecting: the production plan and customer deadlines, product conformity, and safety regulations. You will supervise employees regarding efficiency, performance, adherence to safety instructions and procedures, with the aim of improving performance indicators (direct labor and waste reduction). You will evaluate work processes and performance, and formulate recommendations. You will ensure that labor, raw materials, and equipment are available and operational to produce quality goods efficiently and quickly, with minimal waste. You will ensure the efficient use of equipment to meet production schedules and guarantee product quality in a safe environment. Conduct safety Gemba walks and supervise employees on the shop floor. Lead Kaizen initiatives and 5 Whys analyses. Take all necessary measures to ensure continuity of production. Maintain up-to-date records of attendance, absences, calls, and overtime.</div></section><section>Desired Candidate Profile<ul><li>Minimum of 5 years in a similar role.</li><li>Good mastery of Lean Manufacturing principles, including Kaizen methodologies.</li></ul></section>

0 to 0 years Naukri Gulf

Receptionist

On-site - Tunisia - Tunis 22 June 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Requisition ID 36706 Office Country Tunisia Office City Tunis Division Banking Countries of Operations Contract Type Short Term Contract Length 12 months Posting End Date 25/05/2026 Purpose of the Job The Receptionist is responsible for providing secretarial, clerical and administrative support to Resident Office (RO) staff in order to ensure an effective and efficient operation of the office. Acting as the first point of contact the Receptionist deals with general enquiries, answers phone calls and greets visitors as they arrive at the office. They also ensure that the office activities are running smoothly in terms of supplies and equipment and support the Resident Office staff with basic clerical duties and tasks. The Receptionist contributes to maintaining a safe and secure office environment by supporting basic security protocols, including visitor access control, monitoring of entry points, and adherence to safety and security procedures. As the first point of contact, the role also involves maintaining awareness of potential risks and promptly reporting any security or safety concerns in line with office guidelines. Accountabilities and Responsibilities Reception (75%) • Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable. • Answer questions about organization and provide callers with address, directions, and other information. • Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate. • Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log. • Manage visitor access in line with security procedures, including verifying identity, issuing guest passes, escorting visitors, and preventing unauthorized entry. • Monitor access to the office by observing entry points and, where applicable, using available systems (e.g. CCTV, alarms) to identify and report suspicious activity or security risks • Depending on RO, may prepare meeting rooms with presentation equipment/materials and refreshments; arrange passes, monitor visitors, and prepare periodical visitor statistics for HQ. • Assist visiting missions if required. • Support office safety and security by following established procedures, maintaining vigilance, and promptly reporting incidents, hazards, or irregular situations • In case of emergencies (e.g. fire alarms, medical situations), assist with initial response actions such as guiding visitors/staff and informing relevant contacts in line with office protocols. Clerical/Administrative (25%) • Work closely with the Admin Team and coordinate, where relevant, with the RO Security Focal Point to ensure smooth office operations and adherence to administrative and security procedures. • Arrange couriers screen, sort and process mail for RO staff, ensuring secure handling of sensitive or confidential documents. • Scan, copy and send documents. • Depending on RO, it may be required to provide ad hoc support to the assistants/administrative staff/Office Manager • May be responsible for the maintaining of staff whereabouts schedule. • May be responsible for checking general RO e-mail and forwarding to the relevant staff member for further action. • May be entitled to ITC duties • Assist in maintaining accurate administrative records (e.g. contact lists) to support safety, communication, and emergency preparedness. • Report any observed security, safety, or operational risks or irregularities to the Admin Team or RO Security Focal Point in a timely manner. What is it like to work at the EBRD? Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. The EBRD environment provides you with: • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in; • A working culture that embraces inclusion and celebrates diversity; • An environment that places sustainability, equality and digital transformation at the heart of what we do. Diversity is one of the Bank s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).</div></section><section>Desired Candidate ProfileMinimum secondary education, university preferred. • Previous experience in a receptionist / secretarial capacity. • Familiarity with the use of office equipment, such as fax, photocopiers etc. • Excellent verbal communication skills with a good telephone manner. • Good interpersonal skills. • Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary. • Ability to work on own initiative and take responsibility where necessary and to work as part of a team. • Multilingual English plus relevant country of operation language • A good phone manner and excellent organisational skills with ability to deal with people effectively. • Follow the Bank s policies and procedures, including basic safety and security protocols. • Awareness of confidentiality requirements and information security principles in an office environment. • Ability to remain vigilant and exercise sound judgement when handling visitors, communications, and sensitive information. • Security certification, training, or prior security-related background is considered an asset. • Ability to work to a high standard (and while under pressure). • Responsible and attentive approach to maintaining a safe, secure, and well-controlled office environment. • Honest and trustworthy. • Good time management skills. • Cultural awareness and sensitivity.</section>

0 to 0 years Naukri Gulf

Recruitment Research Officer

On-site - Tunisia - Tunis 18 May 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Efficiency is our watchword! And that's not all: we have offices in 9 countries! Join us and be part of a team committed to values such as dedication, transparency, solidarity, continuous improvement, and competence. These values aren't just words; they guide everything we do. Let's make a difference together! We wish to strengthen our Sousse team and recruit a "Recruitment Research Officer, Sousse". Main responsibilities: <ul> <li>Collaborating with recruitment managers to define the desired profiles</li> <li>Sort the applications received</li> <li>Identify suitable profiles in CV databases and via professional networks</li> <li>Contact candidates for a telephone assessment according to the selection criteria (language skills, motivations,</li> </ul> qualifications, etc.) <ul> <li>Write summaries after each telephone interview</li> <li>Submit the shortlisted candidates to the recruitment manager</li> <li>Monitor recruitment files until the end of the process</li> <li>Update candidate files in the system.</li> </ul> Workplace: Sousse</div></section><section>Desired Candidate ProfileSearch profile: <ul> <li>Diploma (m/e) from a higher education program</li> <li>Perfect mastery of the French language, both written and spoken (C1)</li> <li>Proactivity, investigative spirit</li> <li>Ability to persuade and a sense of precision</li> <li>Sense of analysis and conceptualization</li> <li>Interpersonal and organizational skills, a collaborative spirit</li> <li>My proficiency with computer tools (Internet, Office, Outlook)</li> <li>Available for training abroad</li> </ul></section>

0 to 0 years Bayt

Officer-Loss Prevention

On-site - Tunisia 9 June 2026

Security & Safety

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

0 to 0 years Naukri Gulf

Nurse

On-site - Tunisia - Tunis 13 May 2026

Healthcare & Medical

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Reporting to the site's HSE Manager , your main responsibilities will be:<ul> <li>To participate in the comprehensive and multidisciplinary care of a patient through the provision of effective nursing care</li> <li>Manage the occupational health aspect of the company (monitoring weekly medical visits, managing files and fitness certificates)</li> <li>To ensure continuity of service in the medical department.</li> <li>To ensure the handling and monitoring of workplace accidents</li> <li>Monitoring of medical recoveries in the event of work-related accidents resulting in sick leave and long-term absences.</li></ul></div></section><section>Desired Candidate ProfileState diploma in nursing <li>Additional training in occupational health</li> <li>Knowledge of hygiene, ergonomics and workplace safety .</li> <li>Respect for ethical rules and professional secrecy.</li></section>

0 to 0 years Bayt

Receptionist

On-site - Tunisia - Tunis 13 May 2026

Administration

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Requisition ID 36706 Office Country Tunisia Office City Tunis Division Banking Countries of Operations   Contract Type Short Term  Contract Length 12 months  Posting End Date 25/05/2026  Purpose of the Job  The Receptionist is responsible for providing secretarial, clerical and administrative support to Resident Office (RO) staff in order to ensure an effective and efficient operation of the office. Acting as the first point of contact the Receptionist deals with general enquiries, answers phone calls and greets visitors as they arrive at the office. They also ensure that the office activities are running smoothly in terms of supplies and equipment and support the Resident Office staff with basic clerical duties and tasks. The Receptionist contributes to maintaining a safe and secure office environment by supporting basic security protocols, including visitor access control, monitoring of entry points, and adherence to safety and security procedures. As the first point of contact, the role also involves maintaining awareness of potential risks and promptly reporting any security or safety concerns in line with office guidelines. Accountabilities and Responsibilities Reception (75%) <ul> <li>Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable.</li> <li>Answer questions about organization and provide callers with address, directions, and other information.</li> <li>Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate.</li> <li>Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log.</li> <li>Manage visitor access in line with security procedures, including verifying identity, issuing guest passes, escorting visitors, and preventing unauthorized entry.</li> <li>Monitor access to the office by observing entry points and, where applicable, using available systems (e.g. CCTV, alarms) to identify and report suspicious activity or security risks</li> <li>Depending on RO, may prepare meeting rooms with presentation equipment/materials and refreshments; arrange passes, monitor visitors, and prepare periodical visitor statistics for HQ.</li> <li>Assist visiting missions if required.</li> <li>Support office safety and security by following established procedures, maintaining vigilance, and promptly reporting incidents, hazards, or irregular situations</li> <li>In case of emergencies (e.g. fire alarms, medical situations), assist with initial response actions such as guiding visitors/staff and informing relevant contacts in line with office protocols.</li> </ul> Clerical/Administrative (25%) <ul> <li>Work closely with the Admin Team and coordinate, where relevant, with the RO Security Focal Point to ensure smooth office operations and adherence to administrative and security procedures.</li> <li>Arrange couriers’ screen, sort and process mail for RO staff, ensuring secure handling of sensitive or confidential documents.</li> <li>Scan, copy and send documents.</li> <li>Depending on RO, it may be required to provide ad hoc support to the assistants/administrative staff/Office Manager</li> <li>May be responsible for the maintaining of staff whereabouts schedule.</li> <li>May be responsible for checking general RO e-mail and forwarding to the relevant staff member for further action.</li> <li>May be entitled to ITC duties</li> <li>Assist in maintaining accurate administrative records (e.g. contact lists) to support safety, communication, and emergency preparedness.</li> <li>Report any observed security, safety, or operational risks or irregularities to the Admin Team or RO Security Focal Point in a timely manner.</li> </ul> Knowledge, Skills, Experience and Qualifications  <ul> <li>Minimum secondary education, university preferred.</li> <li>Previous experience in a receptionist / secretarial capacity.</li> <li>Familiarity with the use of office equipment, such as fax, photocopiers etc.</li> <li>Excellent verbal communication skills with a good telephone manner.</li> <li>Good interpersonal skills.</li> <li>Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary.</li> <li>Ability to work on own initiative and take responsibility where necessary and to work as part of a team.</li> <li>Multilingual – English plus relevant country of operation language</li> </ul> <ul> <li>A good phone manner and excellent organisational skills with ability to deal with people effectively.</li> <li>Follow the Bank’s policies and procedures, including basic safety and security protocols.</li> <li>Awareness of confidentiality requirements and information security principles in an office environment.</li> <li>Ability to remain vigilant and exercise sound judgement when handling visitors, communications, and sensitive information.</li> <li>Security certification, training, or prior security-related background is considered an asset.</li> </ul> <ul> <li>Ability to work to a high standard (and while under pressure).</li> <li>Responsible and attentive approach to maintaining a safe, secure, and well-controlled office environment.</li> <li>Honest and trustworthy.</li> <li>Good time management skills.</li> <li>Cultural awareness and sensitivity.</li> </ul> What is it like to work at the EBRD? Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.  The EBRD environment provides you with: <ul> <li>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;</li> <li>A working culture that embraces inclusion and celebrates diversity;</li> <li>An environment that places sustainability, equality and digital  transformation at the heart of what we do.</li> </ul> Diversity is one of the Bank’s core values which are at the heart of everything it does.  A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.  As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). </div>

0 to 0 years Naukri Gulf

Back-End Technical Support

On-site - Tunisia - Tunis 22 June 2026

Engineering

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Under the hierarchical responsibility of the UAP Maintenance Manager, the selected person will assume the following essential missions:Implement preventive and corrective maintenance protocols on all assigned equipment to ensure optimal operational performance and system reliability.Perform complete inspections and diagnostics of equipment to identify potential failures and implement corrective measures in a timely manner.Keep the CMMS up to date regarding maintenance interventions, in accordance with established procedures and applicable standards.Perform troubleshooting and technical analysis to resolve equipment malfunctions and minimize operational downtime.</div></section><section>Desired Candidate Profile<ul><li>Recent graduate with a Higher Technician diploma in Electronics or Industrial Maintenance (Bac+3).</li><li>Eligible for the CIVP contract.</li><li>Basic knowledge of electronics and computer systems.</li><li>Rigor, reactivity, and team spirit.</li></ul></section>

0 to 0 years Naukri Gulf

Team Leader

On-site - Tunisia - Tunis 8 July 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</div></section><section>Desired Candidate ProfileYou speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to your success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</section>

0 to 0 years Naukri Gulf

Team Leader

On-site - Tunisia - Tunis 6 July 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</div></section><section>Desired Candidate ProfileYou have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical skills, and ability to synthesize information will be key to your success in this role. You must have a solid understanding of the fundamentals of helpdesk and/or field support, as well as technical knowledge of the environment used (business applications, diagnostic tools, office suite). A bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</section>

0 to 0 years Naukri Gulf

Team Leader IT

On-site - Tunisia - Tunis 2 July 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</div></section><section>Desired Candidate ProfileYou have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical skills, and ability to synthesize information will be key to your success in this role. You must have a solid understanding of the fundamentals of helpdesk and/or field support, as well as technical knowledge of the environment used (business applications, diagnostic tools, office suite). A bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</section>

0 to 0 years Naukri Gulf

Officer

On-site - Tunisia - Tunis 6 July 2026

Security & Safety

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</div></section><section>Desired Candidate ProfileEducation: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</section>

0 to 0 years Naukri Gulf

Administrator

On-site - Tunisia - Tunis 3 July 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Reports to: Rangeland Ecology and Management Specialist/Country Coordinator - Tunisia Location: Tunis, Tunisia Purpose of the position Provide strategic administrative, operational, and coordination support to the Tunisia Country Office, ensuring smooth office operations, financial compliance, procurement efficiency, and effective engagement with internal and external stakeholders. Serve as a key liaison with government authorities, suppliers, and ICARDA teams to uphold organizational standards and operational excellence. Main responsibilities Office Management & Administrative Support Manage daily office operations and enforce ICARDA policies. Coordinate schedules, meetings, and travel arrangements for senior management and staff. Supervise administrative staff, delegate tasks, and support onboarding of new team members. Maintain office supplies, equipment, and organized filing systems (digital & physical). Plan and execute internal meetings, workshops, and events. Prepare official administrative letters related to all projects implementation matters. Procurement & Financial Administration Support local procurement, vendor management, and compliance with ICARDA policies. Manage end-to-end procurement processes: bids, contracts, documentation, and renewals. Serve as Category B co-signatory for financial transactions, monitor budgets, and assist in monthly financial closure. Maintain accurate documentation for audits and donor reporting. Government Relations & Compliance Liaise with Tunisian authorities for residency permits, customs, and vehicle registration. Maintain official records of ICARDA agreements with government entities. Act as Safety and Security Focal Point, ensuring adherence to security protocols. External Relations & Representation Coordinate logistics for official visits, field missions, and workshops, ensuring compliance with protocols. Support the Country Manager in interactions with embassies, donors, and partners. Maintain strong relationships with service providers and vendors to ensure quality, cost-effective support. Communication & Internal Coordination Facilitate timely and professional internal communication. Coordinate staff travel, calendars, and office administrative workflows. Respond promptly to inquiries and support operational continuity. Terms of appointment, salary, and benefits This is a nationally recruited position for which ICARDA offers an attractive compensation package including a competitive salary, medical insurance, 30 days of annual leave, five months maternity leave, 15 days paternity leave. The successful candidate will be offered an initial contract of 3 years, renewable subject to satisfactory performance, continuous need of the position and availability of fund. The probation period will comply with the applicable labor law of the respective country. Please be advised that ICARDA accepts applications only in English, as per the organization's standard communication language. Applications in other languages will not be considered. Only shortlisted candidates will be contacted.</div></section><section>Desired Candidate ProfileBSc in business management, or equivalent, with a minimum of three years' experience in secretarial work and office/administrative support. Demonstrated experience in working on confidential matters, ensuring that discretion is exercised when dealing with sensitive information and inquiries, and ensuring that appropriate confidentiality is maintained at all times. Demonstrated ability to work harmoniously with diverse colleagues and functions. Ability to plan and anticipate problems and to problem solve. Strong organizational, communication, and leadership skills. Financial literacy and procurement expertise. Stakeholder management (internal, external, governmental). Attention to detail, discretion, and confidentiality. Excellent English and Arabic communications skills is required</section>

0 to 0 years Naukri Gulf

Coordinator

On-site - Tunisia - Tunis 6 May 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Purpose and main activities: <ul> <li>To ensure compliance with disciplinary procedures (respect for schedules, breaks, etc.)</li> <li>Ensure compliance with applicable standards</li> <li>Ensure compliance with quality procedures through documented audits.</li> <li>Ensure that priorities are respected and the schedule is followed.</li> </ul> Formalization, evaluation and reporting: <ul> <li>Ensuring continuity between shifts through formalized and structured handovers</li> <li>To contribute to improving the skills of HPT teams.</li> </ul> Organizational Tasks: <ul> <li>Enforce the internal regulations (Make the rules known during integration and ensure compliance).</li> <li>Ensure compliance with safety instructions and report risks.</li> <li>To be responsible for security within one's perimeter</li> <li>Ensure compliance with the 5S+1 methodology within its scope (e.g., monitoring of audits and the resulting PDCA cycle).</li> <li>Participate in employee evaluations within your scope with the Activity Manager.</li> <li>Participate in kick-off meetings (TOP5 and HPT routines).</li> </ul></div></section><section>Desired Candidate ProfileBachelor's degree level (Bac+3)</section>

0 to 0 years Naukri Gulf

Sales Support Assistant

On-site - Tunisia - Tunis 26 June 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> MAIN RESPONSIBILITIESMain missions:<ul><li>Identify, research, and qualify new service providers for various contract types.</li><li>Actively prospect to expand the panel of suppliers and service providers.</li><li>Collect and analyze quotes submitted by service providers.</li><li>Negotiate commercial, technical, and contractual conditions with service providers to obtain the best terms (price, deadlines, quality of service).</li><li>Provide regular reporting to management on the progress of negotiations.</li><li>Ensure that services comply with regulatory and internal requirements.</li><li>Update and enrich the database of service providers and contracts.</li><li>Perform various reports/ad hoc tasks upon request from the manager and/or client.</li></ul></div></section><section>Desired Candidate ProfileJob requirements<ul><li>Experience: 1 - 3 years</li><li>Key skills: Strong prospecting and service provider sourcing capabilities. Excellent negotiation and contract management skills. Proficiency in office tools. Rigor, organizational skills, and analytical thinking.</li><li>Benefits: Work in an environment where you have the chance to stand out and real professional development opportunities. Attractive salary. International training with travel abroad.</li></ul></section>

0 to 0 years Naukri Gulf

Logistics Specialist

On-site - Tunisia - Tunis 27 May 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">1) Development and strengthening of the logistical capacities and skills of the programs <ul> <li>Contribute to the development and deployment of logistics standards including LINK</li> <li>Acts as a coach for logistics managers and supports programs in resolving problems. </li> <li>Facilitating regular training sessions (Headquarters and programs) through the management of a community of practice</li> <li> to assess whether the skills required of logistics managers meet expectations.</li> <li>Contribute to the dissemination of donor compliance rules (under the authority of the DFI)</li> <li>Contribute to the recruitment of logistics managers</li> </ul> 2) Strategy and management <ul> <li>Support the Regional/Country Logistics Manager (RLM/CLM) in monitoring the logistics risk mapping of the countries in their portfolio and assist them in developing corrective and mitigation action plans.</li> <li>To carry out logistical diagnostic missions when necessary, which may lead to alerts.</li> <li>Support and advise the RLM/CLM in the development of the Logistics Strategy, the Operational Strategy, the related logistics action plans by program, and the associated indicators (ensures the relevance of the indicators put in place)</li> <li>Based on the program's logistics dashboard (indicators from the Operational Strategy and indicators common to all programs), identify any deviations and discrepancies from the set objectives. Analyze the data contained in the tools and support the RLM/CLM in identifying and managing corrective actions and communicate the results to the Program Director (N+1).</li> </ul> 3) Compliance monitoring and program optimization (control round) <ul> <li>Collect key performance indicators and provide analyses to programs and geographical management.</li> <li>Analyze the logistical risks of the programs (fraud, theft/embezzlement, corruption, non-compliance, favoritism, accidents)</li> <li>Alert the Logistics Director or other relevant departments in case of discrepancies and recommend corrective measures.</li> <li>Ensure follow-up on the logistics department's action plan.</li> <li>Ensure an adequate control mechanism for supply management programs</li> <li>Conduct regular audits/logistics quality checks on programs and in case of identified problems.</li> <li>Ensure supplier screening</li> <li>Is in charge of monitoring and processing alerts "logistics fraud, diversion and material theft" within his area of intervention as a business reference.</li> </ul> 4) Standards and Accountability <ul> <li>Participate in the instruction and production of logistics frameworks and, if necessary, their revision.</li> <li>May be responsible for the deployment and contextualization of logistics projects within their scope based on the framework provided by the logistics director, lead the deployment with the RLM/CLM on the program and ensure follow-up and adherence to established schedules.</li> <li>Advise the RLM/CLM on the program's organizational chart and team composition in relation to HI's organizational standards (professional streams, classification, organizational principles)</li> <li>Advise the RLM/CLM on the application and respect of logistics policy and standards and ensure their proper </li></ul><ul> </ul></div></section><section>Desired Candidate ProfileYou have at least 2 years of experience in a logistics coordination/management or similar role in the field of emergency or post-emergency aid; You have experience in emergency situations You have experience in developing humanitarian intervention strategies You are able to work remotely, including with regard to capacity building and deployment; You have excellent interpersonal skills, are organized, and a good teacher. You have a perfect command of French and English.</section>

0 to 0 years Naukri Gulf

IT Technical Support

On-site - Tunisia - Tunis 22 June 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Reporting to the Site IT Manager, the successful candidate will be responsible for: Defining hardware and software upgrade needs in line with future company requirements; managing and maintaining the IT infrastructure (technical and administrative); configuring workstations (hardware and software); managing user accounts; managing email; participating in the security of information system components, including data backup; maintaining the network in operational condition; troubleshooting, preventing, and repairing network components; presenting the environment and facilitating user adoption; resolving IT-related issues related to workstation use; and providing technical support to users in case of technical difficulties, breakdowns, or misuse of any IT equipment. Ensure the availability and proper functioning of the company's telecom resources (voice, data and images) and guarantee continuity of service.</div></section><section>Desired Candidate ProfileBachelor's degree in computer science (Bac+ 3), with five years or more of experience, specializing in the field of networks and telecommunications.</section>

0 to 0 years Bayt

ICLA Digital Transformation Coordinator Libya Tunis

On-site - Tunisia 27 June 2026

Other

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and believes that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.  Background The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping displaced and conflict-affected people in over 40 countries. NRC’s Information, Counselling and Legal Assistance (ICLA) Core Competency provides legal protection services, including information, counselling, and legal assistance, to enable people to claim their rights and access remedies. In Libya, ongoing conflict and institutional fragility have created serious barriers to accessing legal documentation, services, and rights for displaced and conflict-affected populations.  Traditionally, ICLA delivers legal information through face-to-face group information sessions (GIS) and community outreach. Globally and since 2018, NRC has been implementing a digital transformation journey to complement these methods, with the development of Kobli — a modular digital platform offering a legal information portal, user accounts, document storage, and case management tools.  NRC in Libya launched an information portal, DaliLy, to provide timely, accurate, and accessible legal information to these populations, complementing in-person services, and is looking at a Digital Transformation Coordinator to support the management, update and development of the platform, as well as supporting reporting and learning processes.   Roles and responsibilities The ICLA Digital Transformation Coordinator will contribute to transform the way NRC provides its legal aid services, through the development and deployment of digital solutions. The ICLA Digital Transformation Coordinator will be responsible for coordinating the management, update and development of the existing digital platform with technical team members and legal consultants. They will support the design, piloting and roll out of digital solutions, in particular the DaliLy platform and other contents related to Libya portfolio placed in other NRC Kobli platforms. They will ensure that reporting on outputs and outcomes is efficient and that learning from the field teams, partners and users are documented and used to strengthen NRC ‘s approach to digitalisation.  Generic Responsibilities:<ul><li>Promote and share ideas for improvement and necessary changes in the activities, in relation to digitalisation initiatives </li><li>Ensure capacity building of project staff and transfer key skills related to digitalisation </li><li>Support ICLA Specialist in collaboration with the ICLA Global Digital Project Manager to develop and execute ICLA's vision for digital transformation </li><li>Collaborate with Global ICLA team in Head Office to ensure alignment with global digital guidelines for ICLA. </li><li>Coordinate and manage digital ICLA initiatives </li><li>Support learning and development of staff on digital initiatives  </li><li>Compliance and adherence to NRC policies, guidance and procedures  </li></ul> Specific responsibilities: <ul><li>Oversee the ICLA Libya Digital transformation initiatives </li><li>Lead the implementation of DaliLy (Libya Kobli Platform), the ICLA digital platform pilot and its further development and roll out </li><li>Engage with relevant NRC staff at global, regional, national and field level in the project to ensure participation and continuous feedback </li><li>Coordinate legal content management, development, update and publication for the digital platform </li><li>Coordinate the development and roll out of the user portal and the legal case management component with field teams (as applicable) </li><li>Support the transition from current ICLA database to legal case management platform (as applicable) </li><li>Coordinate training opportunities for ICLA staff and users of the digital tools </li><li>Build adequate technical capacity for a sustainable use of digital modalities for legal services provision  </li><li>Oversee marketing approaches for DaliLy advertisement  </li><li>Ensure proper reporting of outputs and outcomes related to the use of information platform and other digital features as applicable </li><li>Support NRC in monitoring and evaluating the use of digital modalities  </li><li>Coordinate activities closely with the Global ICLA Digital advisers to report on progress and ensure alignment of policies.  </li><li>Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital Adviser and the ICLA Specialist </li><li>Ensure compliance with and adherence to NRC policies and procedures, especially in relation to data protection </li><li>Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project. </li><li>Provide regular progress reports to the line manager and related senior management at CO and global level </li><li>Ensure all digital transformation solution abide with Safe and Inclusive Programming (SIP) principles, as per the Digital ICLA Safe and Inclusive programming Guide </li><li>Any other tasks as delegated by the line managers  </li></ul>Critical interfaces <ul><li>ICLA Specialist </li><li>ICLA National and filed Team members, particularly ICLA project manager, technical legal officer and legal consultants  </li><li>ICLA Digital Global advisers </li><li>ICT department colleagues </li><li>MEL teams </li><li>Communications department </li><li>SIP advisers and focal points </li></ul>Generic professional competencies <ul><li>University degree in Information Technology, Marketing, Digital Communications, or related field.  </li><li>Proven experience in managing digital communication, marketing, or engagement projects in complex contexts </li><li>Experience working with content management systems (CMS) and digital engagement tools </li><li>Demonstrated ability to design and deliver multimedia content (e.g., videos, infographics, blogs) and lead digital marketing campaigns </li><li>Familiarity with monitoring, evaluation, and learning processes </li><li>Fluent in English and Arabic </li></ul>Context related skills, knowledge and experience <ul><li>Knowledge of the Libyan context  </li><li>Strong understanding of humanitarian or legal aid programmes.  </li><li>Experience working in INGOs is an asset  </li><li>Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics is an asset </li><li>Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the development of solutions, working in collaboration with teams, relevant entities and project participants. </li><li>Previous experience in working in complex and volatile contexts </li></ul> </div>

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