Public Relations Jobs in Tunisia

<p><br></p><p>Activities</p><ul><li>Provide telephone and in-person reception for customers at the company's headquarters.</li><li>Contact customers to organize the delivery of their new TotalEnergies Fleet Card and ensure follow-up of distribution appointments.</li><li>Respond to customer inquiries regarding cards.</li><li>Support customers in the migration project to the new TotalEnergies Fleet Card and answer their questions.</li><li>Ensure rapid and efficient processing of requests received through various contact channels.</li><li>Ensure administrative follow-up of requests and updating of customer files.</li><li>Contribute to customer satisfaction and loyalty by providing responses adapted to their needs.</li><li>Contribute to the establishment, update, and monitoring of the dashboard for the migration project to the new TotalEnergies Fleet Card.</li><li>Depending on the department's activity, the position holder may also handle customer requests concerning the various activities of TotalEnergies Marketing Tunisie.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b><font dir="auto" ><font dir="auto" >A two- or three-year post- secondary degree</font></font></b><font dir="auto" ><font dir="auto" > in business, management, customer relations, or a related field is required. Prior experience in customer relations, customer service, or reception is preferred. Excellent oral and written communication skills are essential. A strong customer service orientation, active listening skills, and a solution-oriented approach are required. Proficiency in office software and Power BI experience are desirable. The ability to track key performance indicators and generate reports is also required. Rigor, organization, responsiveness, and a team-oriented approach are essential.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Job Description<br><br><p><strong>Mission</strong></p><br><p><strong>Key missions of the position: </strong></p><br><ul><li>Manage end-to-end order fulfillment, contract review, customer communication, and execution support for Railway, Metro, Private Rail, and Friction customers, ensuring on-time delivery, customer satisfaction, and business targets.</li></ul><p><strong>Responsibilities</strong></p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li><strong>Order Management:</strong><ul><li>Manage end-to-end order lifecycle including contract review, order booking, customer acknowledgements, and contract amendments.</li><li>Ensure order accuracy and compliance with commercial, contractual, and business requirements.</li></ul></li></ul><ul><li><strong>Execution Management</strong><ul><li>Coordinate with Sales, Engineering, Operations, Quality, Sourcing, and Finance teams to ensure seamless order execution and on-time delivery.</li><li>Monitor backlog, inspections, dispatches, and revenue realization while proactively resolving execution bottlenecks.</li></ul></li><li><strong>Customer / Key account manager Coordination:</strong><ul><li>Act as the primary point of contact for customers/Key account managers regarding order status, delivery commitments, and operational queries.</li><li>Drive customer satisfaction through proactive communication, timely issue resolution, and effective escalation management.</li></ul></li><li><strong>System &amp; Reporting:</strong><ul><li>Maintain accurate records and provide regular MIS, backlog, delivery, and performance reports.and customer feedback.</li></ul></li><li><strong>Process Improvement:</strong><ul><li>Identify and suggest improvements in the order management process.</li><li>Drive digitalization, automation, and continuous improvement initiatives to enhance operational efficiency and visibility.</li></ul></li></ul><p>People Management: <strong>NO</strong></p><br><p>Budget Management:&nbsp;<strong>NO</strong></p><br><p><strong>Required Candidate Profile</strong></p><br><p><strong>Education/Training :</strong>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Bachelor’s degree in Engineering (Any Field)</p><br><p><strong>Professional Experience</strong></p><br><ul><li>10-12 years of experience in customer service/Care or Order Management or order execution, preferably in railway or industrial sectors.</li><li>Strong understanding of supply chain and customer service operations.</li><li>Proficiency in ERP systems (SAP, Oracle, etc.) and MS Office.</li><li>Proven experience in cross-functional coordination, process improvement, reporting, and customer-focused operations.</li><li>Proficiency in MS Office; knowledge of digital dashboard and digitalization initiatives is an added advantage.</li></ul><p><strong>Key Competences (Transversal/Professional)</strong></p><br><p><strong>Competence &amp; Level</strong></p><br><p>Technical Understanding : 4</p><br><p>Negotiation &amp; Coordination : 4</p><br><p>Meticulous and Process Oriented : 4</p><br><p>Problem Solving &amp; decision-making skills : 3</p><br><p>Customer Centricity : 4</p><br><p><strong>Languages :</strong></p><br><p>English (Mandatory)</p><br><p>Tamil &amp; Hindi (Added advantage)</p><br><br>Additional Information<br><br><p><strong>What could you accomplish in a place that puts People First?</strong></p><br><p>At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.</p><br><p>If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.<br>&nbsp;</p><br><p><strong>Who are we?</strong></p><br><p>Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.</p><br><p>Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.</p><br><p><strong>Culture powers us and the possibilities.</strong></p><br><p>We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.</p><br><p><br>We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.</p><br><p>Need accommodation? Just let us know - we’ve got you.</p><br> </div>

<p>Develop, maintain, and enhance shared platform libraries and reusable components that support multiple applications, services, and AI-enabled solutions. Design and implement cross-functional features spanning backend services, frontend applications, and AI agent ecosystems to ensure seamless platform integration. Define and execute comprehensive testing strategies, including unit testing, integration testing, and end-to-end validation to ensure platform reliability and quality. Improve developer productivity by enhancing local development environments, technical documentation, debugging tools, and engineering best practices. Rapidly prototype and iterate innovative AI agents, user interfaces, forms, and mini-applications using vibecoding frameworks and reusable platform tooling. Support software release management activities, including version control, environment promotion processes, deployment validation, and production readiness reviews. Monitor, troubleshoot, and resolve production incidents across platform components while contributing to continuous service improvement and operational excellence. Collaborate with engineering, product, and business teams to deliver scalable, secure, and high-quality technology solutions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent combination of education and experience.</li><li>Typically, 3+ years of professional experience in full-stack software development using Python and modern JavaScript/TypeScript frameworks.</li><li>Hands-on experience developing both backend services and frontend applications using technologies such as FastAPI, Next.js, React, or equivalent frameworks.</li><li>Strong understanding of software testing methodologies and experience with testing frameworks such as pytest, Jest, Playwright, or similar tools.</li><li>Familiarity with Docker containerization, CI/CD practices, and Kubernetes fundamentals within cloud-native environments.</li><li>Demonstrated ability to quickly learn and adopt new development frameworks, tools, protocols, and emerging technologies.</li><li>Working knowledge of AI and Large Language Model (LLM) concepts, including agent architectures, prompt engineering, and external tool integration patterns.</li><li>Strong debugging, troubleshooting, and incident response capabilities in production environments.</li><li>Experience contributing to collaborative software development processes using modern version control and DevOps practices.</li><li>Experience working within platform engineering, developer productivity, or internal tooling teams is a plus.</li><li>Familiarity with AI agent platforms, orchestration frameworks, and modern application integration architectures is preferred.</li><li>Strong analytical thinking, problem-solving, and decision-making skills.</li><li>Excellent communication and collaboration abilities in cross-functional team environments.</li><li>Relevant certifications in Software Development, Cloud Technologies, DevOps, Artificial Intelligence, or related disciplines are a plus.</li><li>Passion for continuous learning, innovation, and improving engineering efficiency across the software development lifecycle.</li></ul>