Public relations delegate Jobs - Tunis Tunisia
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<p>As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS ? About The Team: Valdi is a suite of global multi-asset trading solutions for listed equities, derivatives and fixed income instruments that provides access to trading venues around the world. The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all Valdi solutions. We are currently looking for a Product Technical Support Analyst to join our team in Tunisia. What You Will Be Doing : As a key member of our client-facing support team, you will play a vital role in assisting our prominent clients globally. Positioned at the forefront of our client support operations, your primary responsibility will be to acknowledge, assess, and address a wide range of client inquiries and issues submitted through various channels, including email, phone, and our ticketing system. Your role extends beyond simply responding to concerns you will actively work to identify solutions for both functional and technical challenges, ensuring each issue is managed efficiently from initial contact through to full resolution. This will involve troubleshooting and debugging applications across both front-end and back-end platforms, utilizing a diverse array of technologies and tools. Collaboration is at the heart of this position. You will coordinate resources across departments and maintain close communication with clients at every level, building strong relationships and fostering satisfaction. In addition, you ll work alongside Operations, Client Services Managers and various development and support teams, gaining comprehensive knowledge of our products and their configurations to deliver the highest quality service to our clients. What You Bring : Good technical diagnostic, analytic and problem-solving skills Understanding of Client / Server Application model and API concept. Linux, Shell scripting & Network understanding such as FTP, SSH, TCP/IP High communication skills in English (Written and verbal) Mandatory Effective communication and relationship-building skills. The ability to work effectively within local and distributed teams The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients needs Shift work required including weekend and public holidays Added Bonus If You Have : Service management knowledge (ITIL v3/v4, PMP) Capital Markets and Trading platforms experience Process automation and AI initiatives enthusiasm What we offer you: At FIS, we are as committed to growing our employees careers as our own business. We offer: Opportunities to innovate in fintech Inclusive and diverse team atmosphere Professional and personal development Resources to contribute to your community Competitive salary and benefit #LI-RB1 #LI-HYBRIDE Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass</p><p><strong>Desired Candidate Profile</strong></p><p>Good technical diagnostic, analytic and problem-solving skills Understanding of Client / Server Application model and API concept. Linux, Shell scripting & Network understanding such as FTP, SSH, TCP/IP High communication skills in English (Written and verbal) Mandatory Effective communication and relationship-building skills. The ability to work effectively within local and distributed teams The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients needs Shift work required including weekend and public holidays Added Bonus If You Have : Service management knowledge (ITIL v3/v4, PMP) Capital Markets and Trading platforms experience Process automation and AI initiatives enthusiasm</p>
<p>The Executive Administrative Assistant provides support to another individual or group of individuals by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks.<br> <br> <b> <u>Responsibilities:</u> </b> </p> <ul> <li>Directly supports a C15 level manager and generally supports an entire department</li> <li>Manages day to day calendar(s) of senior management; arranges meetings and secures meeting rooms</li> <li>Arranges conferences, meetings and events as required by the Unit; establishes priorities on behalf of manager or team</li> <li>Coordinates travel arrangements; prepare and distribute schedules/agendas for travel</li> <li>Assists team members with the documentation related to overseas travel Visa, ticketing, hotel, airport transfers, foreign exchange, ground transportation and expense reports</li> <li>Handles incoming calls; responds to inquiries</li> <li>Orders supplies and process invoices through Procure to Pay system</li> <li>Process and follow-up on Virtual Requests</li> <li>May prepare and review materials and correspondence for meetings</li> <li>Maintains and update files/records, produces reports and various correspondence</li> <li>Handles sensitive materials; maintain appropriate levels of confidentiality</li> <li>Performs other duties and functions as assigned</li> <li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li> </ul> <p> </p> <p> <b> <u>Qualifications:</u> </b> </p> <ul> <li>Previous office administration experience preferably within a large and complex financial services or similar organization</li> <li>Self-motivated and detail oriented</li> <li>Consistently demonstrates clear and concise written and verbal communication skills</li> <li>Proficient in Microsoft Office</li> </ul> <p> </p> <p> <b> <u>Education:</u> </b> </p> <ul> <li>Bachelor's/University degree or equivalent experience</li> </ul> <p> </p> <p> </p> <p> <b> <i>Commitment to Diversity, Equity, and Inclusion:</i> </b> </p> <p> <i>We are an equal opportunity employer and are dedicated to building a diverse, equitable and inclusive team.</i> </p> <p> <b> <i>We welcome and encourage applications from people with disabilities; </i> </b> <i>we believe that a variety of perspectives and backgrounds enriches our workplace and drives our success.</i> </p> <p> </p> <p> <span> <span> <span> <span> <span> <span> <span> <span> <span> <span> <span>------------------------------------------------------</span> </span> </span> </span> </span> </span> </span> </span> </span> </span> </span> </p> <b>Job Family Group: </b> Business Strategy, Management & Administration<p> <span> <span> <span> <span> <span> <span> <span> <span> <span> <span> <span>------------------------------------------------------</span> </span> </span> </span> </span> </span> </span> </span> </span> </span> </span> </p> <b>Job Family:</b> Administrative Support<p> <span> <span> <span> <span> <span> <span> <span>------------------------------------------------------</span> </span> </span> </span> </span> </span> </span> </p> <b>Time Type:</b> Full time<p> <span>------------------------------------------------------</span> </p> <b>Most Relevant Skills </b> Please see the requirements listed above.<p>------------------------------------------------------</p> <b>Other Relevant Skills </b> For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p> <p> <i>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i> </p> <p> <i> </i> </p> <p> <i>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i> <i> Accessibility at Citi .</i> <br> <br> <i>View Citi s EEO Policy Statement and the Know Your Rights poster.</i> </p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><b><br></b></div> <div><b>In this role, you will:</b><br></div> <div> <ul> <li>Prepare and deliver training: Organize and impart engaging courses for new recruits and introduce existing teams to new products.<br></li> <li>Support new talent: Supervise the performance of CSRs as they join the service, providing hands-on support to bridge any knowledge gaps.<br></li> <li>Analyze performance: Continuously monitor and assess quality and results to ensure all service objectives are being met.<br></li> <li>Collaborate with clients: Attend high-level meetings with our clients to receive and translate new information into actionable training.<br></li> <li>Design learning materials: Partner with internal departments to create comprehensive training manuals and visual presentations.<br><br> <br> </li> </ul> </div> <div> <strong>What's in it for YOU!<br></strong> </div> <div> <ul> <li>International and inclusive environment that makes you feel supported and welcome from day one.<br></li> <li>Continuous development through our internal learning platforms and external training.<br></li> <li>Endless growth opportunities: 90% of our managers and leaders started their careers right where you are.<br></li> <li>Modern office and relaxing spaces designed for comfort and creativity.<br></li> <li>Flexible work schedule and a commitment to your life-work balance.<br><br> <br> </li> </ul> <strong>To be successful in this role, the following is needed:<br> </strong> <ul> <li>Proficiency in English at a C1 level.<br></li> <li>Minimum studies: Compulsory Secondary Education (Bachelor s degree or university training in Sociology, Education, or similar is a strong advantage).<br></li> <li>Specialized Training: Knowledge of teaching methodologies, coaching techniques, or a Postgraduate Certificate in Education is highly valued.<br></li> <li>IT Excellence: High-level proficiency in Google Apps and E-mail communication; intermediate level in MS Office.<br></li> <li>Core Competencies: Strong analytical skills, excellent public speaking ability, and a passion for developing others.<br><br></li></ul></div> <div>
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<p>We are looking for a Director to lead and accelerate the ramp-up of the site. You will take full responsibility for the entity with major challenges in industrial ramp-up, organizational structuring, and skills development. In conjunction with the Director of our French industrial site, you will have overall responsibility for the site and its industrial performance. As such, you will:</p><p>Define and deploy the site's industrial and operational strategy.</p><p>Guarantee the achievement of performance and quality objectives.</p><p>Structure the organization to support growth.</p><p>Develop team skills and engagement.</p><p><strong>Main Missions</strong></p><p><strong>Economic and Financial Management</strong></p><ul><li>Build the budget and manage monthly forecasts.</li><li>Analyze variances and implement corrective actions.</li><li>Optimize costs (OPEX / CAPEX).</li><li>Ensure the sustainable profitability of the site.</li></ul><p><strong>Operational Excellence</strong></p><ul><li>Ensure SQCD performance and operational reliability.</li><li>Manage key indicators (TRS, OEE, FPY, efficiency).</li><li>Oversee ramp-ups, industrial transfers, and investments.</li><li>Address all SCM-related issues.</li><li>Deploy a culture of continuous improvement (Lean, Kaizen).</li></ul><p><strong>Management and Organization</strong></p><ul><li>Supervise and lead the local management team.</li><li>Deploy a human production organization consistent with growth and LACROIX standards.</li><li>Develop skills and support the site's maturation.</li><li>Ensure a balanced and constructive social climate.</li></ul><p><strong>Customer Relations and Environment</strong></p><ul><li>Ensure a high level of customer satisfaction.</li><li>Manage sensitive situations and contractual issues.</li><li>Interact with central functions and international partners.</li><li>Represent the site to key stakeholders.</li></ul><p><strong>Specifics of the Position</strong></p><ul><li>Full responsibility for an industrial site.</li><li>International environment.</li><li>Context of strong growth and transformation.</li></ul><p><strong>Company Description</strong></p><p>Supporting the accelerated growth of an industrial site.</p><p>LACROIX is an international industrial player, involved in the design and production of electronic solutions for demanding environments. Its Electronics activity supports clients in critical sectors, combining technological expertise, industrial excellence, and high standards in quality, performance, and innovation. The Mghira site, on the outskirts of Tunis, is an extension of our French site. This industrial unit specializes in the manufacturing of electronic sub-assemblies for the avionics sector. With strong growth dynamics, the site currently employs around sixty employees, with significant prospects that will be accompanied by a strengthening of operational and support functions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Significant experience (minimum 15 years) in an industrial environment, ideally electronics/avionics.</li><li>Including a minimum of 5 years in site management or piloting a complete operational unit.</li><li>Expertise in production, supply chain, and continuous improvement.</li><li>Fluent professional English.</li><li>Experience in an international environment.</li><li><strong>Assets:</strong> Knowledge of avionics regulatory constraints, experience in industrial ramp-up or site transformation.</li><li><strong>Expected Leadership:</strong> Assertive leadership and ability to mobilize, clear and structured decision-making, resilience and results orientation, excellent communication and synthesis skills, sense of responsibility, ethics, and exemplary conduct.</li></ul>
<p>EY brings together nearly PHONE_NUMBER associates and employees worldwide in over 154 countries. Thanks to this network, whose level of integration and international scale are guarantees of the same excellence everywhere in the world, EY strengthens its position as a global leader in Audit, Consulting, Transactions, Taxation, and Law.</p><p>We grow talent so that, together, they support organizations towards sustainable growth. And our commitment to our teams begins with this promise: whatever your journey with us, the EY experience lasts a lifetime.</p><p>As part of the development of our consulting activities in FAAS & Risk Insurance, we are looking for Senior Consultants to support our clients in the insurance sector in Tunisia and internationally. You will be involved in high value-added issues related to accounting, financial reporting, and risk management, particularly around IFRS standards, financial statement reliability, internal control system evaluation, and the optimization of financial and regulatory processes. This position also offers a managerial dimension, with the coordination of work, supervision of junior consultants, and direct interaction with clients.</p><p>Depending on your seniority level, you will be responsible for:</p><ul><li>Conducting in-depth accounting analyses and contributing to the production and reliability of financial statements (local and IFRS standards, particularly IFRS 17 / IFRS 9).</li><li>Evaluating internal control systems related to financial processes (closing, reporting, technical provisions, reinsurance, etc.).</li><li>Identifying and analyzing financial and operational risks, and proposing improvement recommendations.</li><li>Participating in the review and optimization of accounting and reporting processes (quality, deadlines, regulatory compliance).</li><li>Producing technical deliverables (accounting memos, internal control diagnostics, regulatory impact analyses, recommendations, etc.).</li><li>Planning and coordinating mission work, ensuring compliance with deadlines, quality, and budgets.</li><li>Supervising, coaching, and supporting junior consultants (task allocation, deliverable review, skills development).</li><li>Ensuring operational client relations (leading meetings, presenting conclusions, managing requests).</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Your profile:</b></p><ul><li>Master's degree (Bac+5) in accounting, finance, or equivalent.</li><li>A specialization in insurance, internal control, or risk management is a plus.</li><li>Minimum of 3 years of experience in audit, financial consulting, or internal control within the insurance sector.</li><li>Exposure to IFRS 17, Solvency II, regulatory reporting, or finance transformation projects is a significant asset.</li><li>Good knowledge of the insurance sector.</li><li>Mastery of accounting and financial principles applicable to insurance companies.</li><li>Knowledge of IFRS standards, particularly IFRS 17 and IFRS 9.</li><li>Ability to analyze financial and operational data.</li><li>Advanced mastery of Excel and PowerPoint.</li><li>Knowledge of BI tools, Power BI, SQL, or consolidation/reporting tools is a plus.</li><li>Excellent written and oral communication skills in French and English.</li><li>Good ability to write technical notes and mission reports.</li><li>Analytical and synthesis skills.</li><li>Rigor and organizational skills.</li><li>Ability to manage multiple priorities simultaneously.</li><li>Autonomy in work execution.</li><li>Excellent communication and interaction skills with various stakeholders.</li><li>Team spirit and ability to mentor junior profiles.</li><li>Adaptability in a demanding and evolving environment.</li></ul>
<p>POSITION SUMMARY The Painter is responsible for maintaining the appearance and condition of the hotel's interior and exterior surfaces through painting, touch-ups, wall repairs, and decorative finishes. The role ensures that guest rooms, public areas, and back-of-house facilities are maintained to the highest standards of cleanliness, safety, and presentation. Respond and attend to hotel painting requests. Prepare surfaces for painting by cleaning, sanding, filling cracks, and applying primers. Paint, stain, varnish, and finish walls, ceilings, doors, furniture, and other hotel surfaces. Perform touch-up painting in guest rooms, corridors, lobbies, restaurants, and meeting areas. Coordinate work schedules to minimize disruption to hotel guests and operations. Assist the Engineering/Maintenance team with general maintenance tasks when required. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p>Education: High school diploma or G.E.D equivalent. Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Driver s License
<p>POSITION SUMMARY Perform masonry work related to the maintenance, repair, and renovation of hotel buildings and facilities. Repair walls, partitions, floors, stairways, terraces, walkways, and other masonry structures. Carry out tiling, plastering, pointing, and finishing works in accordance with hotel quality standards. Participate in renovation projects involving guest rooms, public areas, restaurants, meeting rooms, and recreational facilities. Inspect and identify damaged structures and recommend appropriate corrective actions. Prepare surfaces and materials required for masonry work. Read and interpret construction drawings, maintenance work orders, and technical instructions. Ensure high-quality workmanship and aesthetic finishes that support the hotel's image and standards. Maintain safe work areas and minimize disruptions to hotel guests and staff during maintenance activities. Collaborate with other maintenance team members, including plumbers, electricians, painters, and carpenters, to ensure hotel facilities are properly maintained. Comply with all health, safety, and environmental regulations and procedures. Maintain tools, equipment, and work areas in good condition and ensure proper housekeeping practices. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Visually inspect tools, equipment, or machines (e.g., to identify defects). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>
<p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Description</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">1. Administrative and financial monitoring of subsidies</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the monitoring of the different disbursement tranches according to the structure specific to each instrument (AIR, AIR2, DEAL).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Verify all required documents at each phase (T1, T2, T3, T4) and assess the compliance of expenses justified by beneficiaries with the approved budgets.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the tables for tracking tranches, deadlines and disbursement statuses.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">2. Contractualization and document management</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare the contractual documents to be sent to the beneficiaries after selection.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Follow up on the signing of contracts and the collection of mandatory administrative documents (RNE, action plan, etc.).</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ensure the classification, physical and digital archiving of all documents relating to subsidies.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">3. Support for reporting and compliance</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Support the production of consolidated reports (technical, narrative and financial) for donors and partners.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Contribute to the preparation of audits, compliance checks or external evaluations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Update the monitoring tools (dashboards, databases, internal templates).</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">4. Cross-cutting support for program management</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the continuous improvement of operational processes and internal tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Supporting the Program Manager in managing cross-functional activities.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Company description</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Smart Capital, an asset management company authorized by the Financial Market Council, is responsible for implementing Startup Tunisia under an agreement with the Ministry of Communication Technologies. Startup Tunisia is a national initiative that aims to make Tunisia a startup hub at the crossroads of the Mediterranean, the MENA region, and Africa. It rests on three pillars: Startup Act: a unique legal framework dedicated to startups launching and growing in Tunisia; Startup Invest: a new investment framework dedicated to startups, built around a fund of funds to catalyze strong venture capital (VC) activity in the country and the region; and Startup Ecosystem: a support framework for a high-performing and inclusive startup ecosystem, focused on financing, networking, and connections.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's degree (Bac+3) / Master's degree (Bac+5) in management, finance, administration or similar disciplines.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prior experience (employment or internship) in project management, grants or public finance is an asset.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Knowledge of administrative procedures, document management and financial controls.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proficiency in Excel and collaborative tools.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour, attention to detail, discretion and team spirit.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good written and oral communication skills in French and English.</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Project Context and Scope The program specifically aims to improve the sustainability of the public health system's response to health challenges and migration in Tunisia, with an emphasis on the areas of Zarzis. Organizational Department / Unit to which the Consultant is contributing The program specifically aims to improve the sustainability of the public health system's response to health challenges and migration in Tunisia, with an emphasis on the areas of Zarzis. Under the direct supervision of the Head of Sub-Office (Zarzis) and the Migration Health Officer, the successful candidate will perform the following tasks in part time. Required Qualifications and Experience Education University Degree in Medicine from an accredited institution with minimum Three years of continuous clinical work experience General medicine/Emergency medicine specialties is an advantage. Experience Proven experience in community outreach and dialogue in addition to practical monitoring and evaluation experience Fully proficient in Microsoft Office, Word, Excel, Internet, PowerPoint and Email. Experience working in Emergency situations, with emergency cases. Skills In depth knowledge of the humanitarian context of medical assistance in relevance to different migrants populations. Languages Fluency in French and Arabic is required. Working knowledge of English is desirable. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM s competency framework can be found at this link . Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies behavioural indicators Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Notes IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application. No late applications will be accepted. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies Tasks to be performed under this contract 1 . Provide Part time medical assistance for migrant s beneficiaries accessing IOM medical services. 2.Coordinate medical referrals with relevant hospitals and medical facilities and closely follow up on the progress of the treatment/their medical condition of all cases. 3.Provide support for medical services for migrants in governmental health/medical facilities whenever requested. 4.Identify and advocate on special health needs for individuals/groups and liaise with relevant health actors/partners to facilitate the service provisions. 5.Contribute to strengthening and monitoring mechanisms for ensuring quality health services and identification of beneficiaries potential protection concerns for all vulnerable categories (children, pregnant and lactating women, beneficiaries with disabilities and elderly patients. 6.Undertake health needs assessments of the migrant population with attention to health determinants to assure provisions to meet those needs; maintain an on-going monitoring system to assure adequacy of such service provisions, including emergency response.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University Degree in Medicine from an accredited institution with minimum Three years of continuous clinical work experience General medicine/Emergency medicine specialties is an advantage. Proven experience in community outreach and dialogue in addition to practical monitoring and evaluation experience Fully proficient in Microsoft Office, Word, Excel, Internet, PowerPoint and Email. Experience working in Emergency situations, with emergency cases. In depth knowledge of the humanitarian context of medical assistance in relevance to different migrants populations. Fluency in French and Arabic is required. Working knowledge of English is desirable.</p><p></p></section>
<p>We are searching for an individual or an organization based in Africa (Algeria, Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo (Republic), Democratic Republic of Congo (D. R. C), Cote d'Ivoire, Djibouti, Gabon, Guinea, Madagascar, Mali, Mauritania, Morocco, Niger, Senegal, Togo and Tunisia) with a social compliance background to work with our Client Services team on a freelance or consultancy basis (part-time) and help us effectively collaborate with and service a diverse portfolio of clients and their suppliers in the aforementioned countries. With a workers rights and supplier engagement background, and a keen interest and capacity for the use of technology, we are looking for a candidate that will engage with workers, suppliers and brands in the aforementioned countries to drive meaningful impact. Working with the Client Services team, they will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the platform usage, engaging with workers and promoting participation, managing grievance cases, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe. If the role sounds like a good fit for you, we d love to hear from you.</p><p>What you ll do:</p><ul><li>Lead the deployment of digital worker voice programs in workplaces in French Speaking African Nations.</li><li>Lead supplier platform training and technical support</li><li>Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands</li><li>Be available for investigation and remediation support if requested by brands</li><li>Support the development and updating of supplier and worker onboarding materials</li><li>Own regular communication with supplier management - from program introduction to status check-ins</li><li>Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment</li><li>Gather client and supplier feedback and ideas to inform platform advancements</li></ul><p><em>Note: Each project has its unique scope of work. Not all the responsibilities listed above will be needed for every project assigned. The scope of work will outline the specific responsibilities needed.</em></p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Your preferred profile:</p><ul><li>Social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights</li><li>5+ years experience working within the global supply chain industry, delivering social or labour impact projects</li><li>Excellent communication skills, both oral and written, in both English and French is required.</li><li>Organized, conscientious and accountable</li><li>Experience in customer / client services and delivery</li><li>Occasional travel nationally may be required</li></ul><p>What sets you apart:</p><ul><li>Understanding of labour, human and community rights issues in global supply chains</li><li>Knowledge and experience in community relations, corporate social responsibility programs</li><li>Experience with adopting new technology and train others to do the same</li><li>Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects</li><li>Passion for equality and safe workplaces</li><li>Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX) is a plus</li></ul><p>If you are interested, please submit your resume, cover letter along with your proposed rates.</p>
<div><span style="font-size: 11px;"><b>TEAM PURPOSE:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership of the North Africa Human Resources Manager (HRM), the People & Culture team (P&CT) aims for a culture that puts Oxfam values at the center of our organization and that embraces diversity and inclusion at all levels and all relationships in North Africa. The team is charged with supporting the NA leadership and staff members -across countries- to embed integrity, well-being and safeguarding, to mentor and monitor their effective implementation. In line with Oxfam policies, compliance and guidance, and those of national laws and regulations, and where relevant, the donors’ requirements, the HR team provides professional, business-focused organizational development and human resource management services, delivering a proactive and solution-based approaches for resolving issues and ensuring that staff are effectively capacitated, resourced, well managed and supported to deliver on the NA organizational strategy.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The P&CT responsibilities include the further development of the HR internal system and guidelines documents, plans and ways of working, and reports. In addition to mentoring and monitoring the quality application and implementation of our HR -internal and external- obligations by all staff and teams. The HR team is expected to set an example for supporting, advancing and maintaining efficient, healthy and safe working environment, as well as effective and compliant overall operation, filing and archives. The P&CT works closely with all staff, across teams and countries, in close collaboration with the Finance & Operation team, and coordination with all others, to ensure sufficient alignment of effort and aspired outcomes. In addition, the P&C team works closely and coordinates regularly with the relevant colleagues and teams within Oxfam International and the Executive Affiliates, to ensure alignments with Oxfam policies, and seek consistency in all P&C areas of work. And they maintain good connections and relations with relevant national external parties, in each country, seeking to stay abreast of context, laws and regulations, to ensure sufficient and safe compliance and risk-free operation. Finally, the P&C team also contributes to advancing the NA strategies, resources and working approaches.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"> </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">JOB PURPOSE:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Under the leadership and direct management of the NA HR Manager, the NA Human Resources Officer (HRO) is responsible for supporting the execution of all the NA HR obligations, responding to staff needs, and directly contributing to the advancement of the NA team’s capacities, performance, and wellbeing, and to the improvement of healthy and safe working environment across.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer upholds HR operational excellence, accountability, and integrity, ensuring that Oxfam’s data, possessions and documentation are handled responsibly, and efficiently. The HR Officer is also responsible for contributing to advancing the HR operational systems and tools and supporting their efficient and effective implementation by the team.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"> </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Key Responsibilities and Accountabilities</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The Human Resources Officer is a member of the P&C team, and the larger North Africa team. The HRO is expected to actively participate in the P&C relevant team meetings, as well as in the NA ALL Staff meetings, and other NA planning workshops, as needed.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"> </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLE REPORTS TO</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Directly: NA Human Resources Manager (HRM)</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">ROLES REPORTING TO THIS POST</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">BUDGET RESPONSIBILITY</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">None</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">GEOGRAPHICAL SCOPE</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">North Africa</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">IMPACT</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal and External</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">KEY STAKEHOLDERS</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Internal stakeholders: NA Director and SMT, NA team, SWANA Regional Platform, Partner Affiliate/s, Executing Affiliate/s related staff.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">External stakeholders: none</span></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.</p><p>Understanding Markets & Maximizing Revenue Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</p><p>Conducting Daily Reservations Sales Activities Responds to incoming reservations sales opportunities for the property that are outside parameters of the . Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Assists in monitoring group reservation forecast data. Coordinates with sales and Convention Services to process rooming lists and reservation cards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no-show reservations and processes charges as needed. Checks daily arrivals to ensure all necessary billing instructions are applied to reservations. Manages wait list and prioritizes order of wait list contacts to be made. Prepares work and maintenance orders.</p><p>Providing Exceptional Customer Service Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Sets a positive example for guest relations. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures.</p><p>Managing and Conducting Human Resource Activities Monitors reservations sales agents while on phone calls. Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Utilizes all available on the job training tools for employees. Creates monthly labor scheduling for team.</p><p>Additional Responsibilities Utilizes applicable intranet for resources and information. Creates contracts as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h4>Education and Experience</h4><p>High school diploma or GED; no work experience required. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.</p><p>CORE WORK ACTIVITIES Managing the Human Resources Strategy Executes and follows-up on engagement survey related activities. Champions and builds the talent management ranks in support of property and region diversity strategy. Translates business priorities into property Human Resources strategies, plans and actions Implements and sustains Human Resources initiatives at the property. Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. Creates value through proactive approaches that will affect performance outcome or control cost. Monitors effective use of myHR by property managers and employees. Leads and participates in succession management and workforce planning. Responsible for Human Resources strategy and execution. Serves as key change manager for initiatives that have high employee impact. Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process Analyzes open positions to balance the development of existing talent and business needs. Serves as coach and expert facilitator of the selection and interviewing process. Surfaces opportunities in work processes and staffing optimization. Makes staffing decisions to manage the talent cadre and pipeline at the property. Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. Monitors sourcing process and outcomes of staffing process. Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy Remains current and knowledgeable in the internal and external compensation and work competitive environments. Leads the planning of the hourly employee total compensation strategy. Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development Activities Ensures completion of the duties and responsibilities of the properties Human Resources staff members, as outlined in applicable job description(s). Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. Serves as resource to property Human Resources staff on employee relations questions and issues. Continually reinforces positive employee relations concepts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area. OR 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. Experience operating within the Tunisian market, with understanding of local business practices, regulations, is preferred.</p><p></p></section>
<p>Drafting of decision documents for management, management team, Management Board and Supervisory Board - Independent provision of advice to management of country and site, for all legal matters involving commercial and public law, - including general analysis, providing and taking full responsibility for independent legal advice, analysis of concrete legal issues being faced by the legal entity, independent drafting of possible solutions and their evaluation in light of specific operational conditions, proposal of options for legal arrangements and for implementation - Representing the division companies on country level in court and vis-vis local authorities domestically and internationally, as permitted by laws governing the profession, otherwise by coordination of and cooperation with external law firms also including the negotiation and conclusion of court and out-of-court settlements on a case-by-case basis - Creation, review, analysis and negotiation of contracts and other legal documents - Development, coordination and drafting of measures (e.g. policies and guidelines) on circumstances solely of legal relevance. - Continuous coordination and communication with international colleagues, management staff and various stakeholders as well as being representative for Legal in country and site. - Selection, commissioning, management and supervision of external lawyers and notaries - Design and organization/performance of training; analysis of training needs and initiation of new training in the respective area of expertise - Legal input into the design of business processes to identify and safeguard business opportunities, and to avoid and mitigate risks and losses/damage. Report and inform Central Legal function of main risks and opportunities in accordance with defined objectives on global level - Provision of verbal or written advice and support to those with responsibility for operations and their teams in the implementation legal standards in general and on a case-by-case basis, proposal of possible solutions in terms of the respective decisions to be taken - Representation of the legal department on high-level panels - Taking full responsibility for the management of complex and interdisciplinary domestic (sub-)projects, control of internal and external resources, cost reporting as required - Cost-consciousness and cost management; staying within the agreed budget, budget creation for the respective area of expertise assigned - Identification and analysis of need for action in the respective area of expertise, control and coordination of specialist topics/selected tasks - Ongoing optimization of the field of responsibility (area of expertise) in terms of efficiency and operational order, participation in topics for strategic orientation</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Law. Experience in corporate/commercial law. Strong knowledge of contracts, compliance, and legal regulations. Experience providing legal advice and managing legal risks. Excellent negotiation, communication, and stakeholder management skills. Fluent in English.</p>
<p>Drafting of decision documents for management, management team, Management Board and Supervisory Board - Independent provision of advice to management of country and site, for all legal matters involving commercial and public law , - including general analysis, providing and taking full responsibility for independent legal advice, analysis of concrete legal issues being faced by the legal entity, independent drafting of possible solutions and their evaluation in light of specific operational conditions, proposal of options for legal arrangements and for implementation - Representing the division companies on country level in court and vis- à-vis local authorities domestically and internationally, as permitted by laws governing the profession, otherwise by coordination of and cooperation with external law firms also including the negotiation and conclusion of court and out-of-court settlements on a case-by-case basis - Creation, review, analysis and negotiation of contracts and other legal documents - Development, coordination and drafting of measures (e.g. policies and guidelines) on circumstances solely of legal relevance. - Continuous coordination and communication with international colleagues, management staff and various stakeholders as well as being representative for Legal in country and site. - Selection, commissioning, management and supervision of external lawyers and notaries - Design and organization/performance of training; analysis of training needs and initiation of new training in the respective area of expertise - Legal input into the design of business processes to identify and safeguard business opportunities, and to avoid and mitigate risks and losses/damage. Report and inform Central Legal function of main risks and opportunities in accordance with defined objectives on global level - Provision of verbal or written advice and support to those with responsibility for operations and their teams in the implementation legal standards in general and on a case-by-case basis, proposal of possible solutions in terms of the respective decisions to be taken - Representation of the legal department on high-level panels - Taking full responsibility for the management of complex and interdisciplinary domestic (sub-)projects, control of internal and external resources, cost reporting as required - Cost-consciousness and cost management; staying within the agreed budget, budget creation for the respective area of expertise assigned - Identification and analysis of need for action in the respective area of expertise, control and coordination of specialist topics/selected tasks - Ongoing optimization of the field of responsibility (area of expertise) in terms of efficiency and operational order, participation in topics for strategic orientation</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Law. Experience in corporate/commercial law. Strong knowledge of contracts, compliance, and legal regulations. Experience providing legal advice and managing legal risks. Excellent negotiation, communication, and stakeholder management skills. Fluent in English.</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Today, EY brings together nearly 300,000 partners and employees worldwide in more than 154 countries. Thanks to this network, whose level of integration and international reach guarantee the same excellence everywhere in the world, EY strengthens its position as a world leader in Audit, Consulting, Transactions, Tax and Law.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We nurture talent so that, together, they can guide organizations towards sustainable growth. And our commitment to our teams begins with this promise: whatever your journey with us, the EY experience lasts a lifetime.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At EY, we confidently shape the future by supporting our clients through today's challenges and tomorrow's opportunities. Joining EY means becoming part of a dynamic, demanding, and enriching environment where your contribution has a real impact.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of the development of our activities around CRM solutions and digital transformation, we are looking for an experienced Sales Executive with 5 years of experience in selling IT solutions and services, ideally acquired within an information systems integrator.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your r the</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are at the heart of the growth dynamic:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You identify, develop and realize new business opportunities around CRM solutions and the Microsoft ecosystem.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are involved from start to finish, from prospecting to signing, with a central role in structuring and executing our commercial strategy.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main missions</font></font></strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business development</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and prospect for new accounts in the Tunisian and international markets.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Structuring and developing a high-potential client portfolio</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identifying opportunities related to commercial performance challenges and digital transformation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining go-to-market strategies and business development actions.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales cycle management</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the entire sales process from prospecting to contract signing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and lead sales meetings, demonstrations and customer presentations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop commercial proposals in collaboration with the technical and consulting teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing a structured pipeline and ensuring reliable sales forecasts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in trade meetings and pipeline reviews.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer advice and support</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding the business challenges (sales, marketing, customer service, reporting)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Positioning CRM solutions as levers for performance and management</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holder of a degree in commerce, management information systems, information systems management or an equivalent degree.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">5 years in business development / IT solutions sales</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Essential experience in IT services, software publisher or systems integrator</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Solid experience in complex B2B sales (long cycles, multiple stakeholders)</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Expected technical skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of complex B2B sales techniques.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of SaaS/Cloud mods</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced pipeline management and forecasting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of CRM processes (lead management, opportunities, pipeline, forecasting)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to position a CRM within a global information system (ERP, marketing tools, customer service)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the Microsoft ecosystem</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills and negotiation abilities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results-oriented and customer-focused.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conquering spirit and proactivity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to quickly understand clients' business challenges.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ease in presentations and public speaking.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigorous sales follow-up.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and cross-functional collaboration.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">LANGUAGES</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French: fluent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">English: professional.</font></font></li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>1. Carrier Cost and Rate Management</strong></p>
<ul>
<li>Maintain and update carrier rate cards, fuel surcharges (FSC), remote area zones, and other shipping-related cost elements in CCM.</li>
<li>Input and manage rate structures for multiple carriers per country (e.g., UPS, DHL, FedEx, GLS, DPD), as opposed to current single-carrier models.</li>
<li>Support mass uploads and individual entry of data across all global markets.</li>
<li>Ensure all rate changes are captured accurately and on time to avoid incorrect cost allocation or delays.</li>
<li>Regularly update and maintain transit time data for all carriers in the COMET system.</li>
</ul>
<p><strong>2. Transit Time Management</strong></p>
<ul>
<li>Move from a quarterly update cadence to more frequent or event-driven updates, based on disruptions such as weather events, strikes, or major public events (e.g., FIFA Club World Cup, regional holidays).</li>
<li>Ensure that transit time data is always current, as it forms the baseline for delivery time calculations and shipping method decisions.</li>
</ul>
<p><strong>3. Data Preparation and System Upload</strong></p>
<ul>
<li>Prepare data files in the required formats for CCM and COMET, including zone maps, rate tables, and transit time matrices.</li>
<li>Manage updates to current structures, which include 9 folders for the US and 11 for ROW, with an expected increase as more carriers are added.</li>
<li>Perform data uploads manually, ensuring accuracy and completeness in every file.</li>
</ul>
<p><strong>4. Data Verification and Quality Control</strong></p>
<ul>
<li>Verify data accuracy before and after uploads, flagging any discrepancies or errors.</li>
<li>Conduct cross-checks to ensure rates, transit times, and zone assignments align with the latest carrier contracts.</li>
</ul>
<p><strong>5. Reporting and Documentation</strong></p>
<ul>
<li>Generate and maintain documentation related to logistics data changes.</li>
<li>Support logistics reporting needs related to carrier performance, transit time evolution, and shipping cost trends.</li>
</ul>
<p><strong>6. Communication and Coordination</strong></p>
<ul>
<li>Collaborate closely with logistics team members and internal stakeholders to align data updates with operational needs.</li>
<li>Liaise with carrier representatives as needed to gather updated rate and transit information.</li>
</ul>
<p><strong>7. Administrative Support</strong></p>
<ul>
<li>Provide general support in organizing digital records, managing correspondence, and maintaining structured folders and audit trails.</li>
</ul>
<p><strong>8. Continuous Improvement</strong></p>
<ul>
<li>Support ongoing process improvements in logistics data management, including system enhancement suggestions and automation opportunities.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements & Qualifications</strong></p>
<ul>
<li>Fluent English is required</li>
<li>Educational Background in Finance (e.g. ISG, IHEC, or similar institutions) is required</li>
<li>1 to 2 years professional experience in a Finance role involving Excel and data manipulation</li>
<li>Good data skills using Excel are required, but advanced skills are not necessary with the ability to handle large, complex data sets.</li>
<li>Highly detail-oriented, with excellent accuracy and consistency in data entry tasks.</li>
<li>Ability to work independently on repetitive tasks, while maintaining strong communication with the broader team.</li>
<li>Proven experience in logistics data management, shipping, or supply chain operations preferred.</li>
<li>Experience working with carrier rate structures, transit time matrices, or transportation management systems (TMS) is a plus.</li>
<li>Proactive mindset with a strong sense of ownership and accountability</li>
</ul><p></p></section>
<p>Assist in the planning, coordination, implementation and monitoring of project activities. Compile, summarise, analyse, and present information/data on specific project topics, highlighting noteworthy issues for the consideration of appropriate parties. Monitor budget implementation and propose adjustments as necessary. Act as focal point for administrative coordination of project implementation, involving extensive liaison with diverse organisational units and external parties to initiate requests, obtain necessary clearances, follow-up on administrative actions, etc. Draft status reports, identify shortfalls, bring them to the attention of the supervisor and suggest corrective measures to address delivery gaps. Draft correspondence on project issues, prepare and update reports, briefing notes, graphics, statistical tables, and other forms of documentation. Organise meetings, workshops and training sessions, prepare training materials and participate in the delivering of capacity building workshops. Respond to complex information requests and inquiries. Set up and maintain files/records. Participate in meetings and conferences. Maintain effective liaison and coordination with local authorities, partners, United Nation (UN) agencies, intergovernmental and non-governmental organisations, donors and other stakeholders relevant to the project. Monitor work of implementing partners and report any non-compliance to the supervisor. Provide inputs for the development of Standard Operations Procedures (SOP) and concept papers and provide general support for the development of new projects. Provides guidance/training and assist in coordinating and monitoring work of other staff in the unit. May supervise other staff as assigned. Perform such other relevant duties as maybe assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Political Science, Social Science, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field from an accredited academic institution with four years of relevant professional experience; or, High School diploma with six years of relevant professional experience.</li><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations;</li><li>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,</li><li>Prior work experience with international humanitarian organisations, non-government or government institutions/organisation in a multi-cultural setting is an advantage.</li><li>Strong analysis and writing skills</li><li>Takes responsibility for action and manages constructive criticisms</li><li>Promotes continuous learning for self and others</li><li>Listens and communicates clearly, adapting delivery to the audience</li><li>Plans work, anticipates risks, and sets goals within the area of responsibility</li><li>Displays mastery of subject matter</li><li>Contributes to a collegial team environment; incorporates gender-related needs, perspectives, and concerns and promotes equal gender participation</li><li>For this position, fluency in English, Arabic and French is required (oral and written).</li><li>VALUES - All IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li><li>CORE COMPETENCIES - Behavioural indicators Level 2 Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li><li>MANAGERIAL COMPETENCIES - Behavioural indicators Level 2 Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential. Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust: Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision: Works strategically to realize the Organization s goals and communicates a clear strategic direction. Humility: Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>
<p>The Danish Refugee Council (DRC), one of the world's leading humanitarian NGOs, is currently seeking a highly qualified candidate for the position of: FONGI Coordinator (Forum of International NGOs in Tunisia).</p><p><b>About the position</b></p><p>The Forum of International NGOs in Tunisia (FONGI) is an informal and voluntary cooperation space bringing together 40 international non-governmental organizations operating in Tunisia and/or Libya from Tunisia. Administratively hosted by the Danish Refugee Council (DRC), it has been structured since October 2025 around a dedicated coordination. The Forum's mission is to inform, equip, and facilitate the operational implementation of its members, and to durably strengthen their collective capacity to operate in a rapidly changing legal, political, and operational context.</p><p>The Coordinator is the pivot of the collective: they animate all internal spaces, produce the Forum's shared knowledge, lead dialogue with external partners, and ensure the continuity and visibility of the mechanism. This role requires a presence in Tunis, strong analytical skills, and real discernment to navigate tactfully in a sensitive institutional environment.</p><p>Your main missions and responsibilities will be:</p><p>1. Collective animation and governance</p><ul><li>Animate the Forum's bodies - monthly Members' Council, four thematic Working Groups (Compliance; Partnerships; Human Mobility & Protection; Economic Inclusion, Employment & Vocational Training) and bilateral consultations with members.</li><li>Federate the network with impartiality - taking into account the diversity of mandates, institutional sensitivities, and operational constraints specific to each organization in the current Tunisian context.</li><li>Prepare and conduct meetings - agendas, animation, minutes, and timely follow-up of action points.</li><li>Ensure the life of the collective - manage memberships, integrate new members, monitor organizations in transition, act as a focal point for members' questions.</li></ul><p>2. Context analysis and knowledge production</p><ul><li>Monitor and analyze the context - evolution of the legal, regulatory, and political framework affecting INGOs, with particular attention to the Tunisian civic space.</li><li>Produce the Forum's knowledge - contextual notes, compliance guide, regulatory watch, newsletters, internal surveys, and sourced analyses for members and partners.</li><li>Manage data and tools - member directory, mapping of actions and partnerships, monitoring and visualization tools for interventions.</li><li>Ensure institutional memory - archiving, documentation of decisions, and management of the collective's knowledge.</li></ul><p>3. External relations and resource mobilization</p><ul><li>Lead institutional dialogue - diplomatic missions, European Union Delegation, cooperation agencies, United Nations, and Tunisian civil society partners, with the tact and prudence required by the current context.</li><li>Mobilize the Forum's resources - monitor the multi-donor funding plan, prepare funding proposals, and report to financial partners.</li><li>Represent and position the Forum - contribute to the clarity of its identity, mandate, and added value within the cooperation ecosystem in Tunisia.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>To succeed in this role, we expect you to have at least 5 years of experience in coordinating or animating multi-stakeholder networks, preferably in a complex political context or a sensitive institutional environment.</p><p>In addition, we also expect the following skills and qualifications:</p><ul><li>Strong analytical skills - ability to read, decipher, and present political, legal, and institutional dynamics with rigor and nuance.</li><li>Interpersonal and diplomatic skills - ability to work with discretion, impartiality, and discernment within a multi-institutional network.</li><li>Experience in resource mobilization and multi-donor funding proposal development; comfortable with institutional financial partners.</li><li>Knowledge of the humanitarian and development system, and the challenges of civic space and the legal framework for associations and INGOs.</li><li>Good knowledge of the Tunisian civil society fabric and political dynamics; knowledge of the international NGO ecosystem in Tunisia is an asset.</li><li>Proficiency in collaborative and data management tools (spreadsheets, mapping tools, databases) and comfort with digital coordination environments.</li><li>Experience in Tunisia required - experience in North Africa is an asset.</li><li>University degree in a relevant field (international development, humanitarian action, political science, law, or related field).</li><li>Proficiency in French and English, both written and oral. Knowledge of Arabic is an asset.</li></ul><p>In this role, you will need to demonstrate the five core DRC competencies:</p><ul><li>Striving for excellence: You focus on achieving results while ensuring an efficient process.</li><li>Collaboration: You involve relevant stakeholders and encourage the sharing of feedback and contributions.</li><li>Taking initiative: You take responsibility, show initiative, and seek to promote innovation.</li><li>Communication: You are able to listen and communicate effectively, clearly, and transparently.</li><li>Integrity: You uphold and promote the highest standards of ethical and professional conduct, in accordance with DRC's values and Code of Conduct, particularly regarding the prevention of sexual exploitation, abuse, and harassment.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007, Scatec has acquired extensive knowledge and experience in developing, building and operating solar, wind and hydro power plants and storage solutions. Driven by our company values and competent global workforce, we aim to deliver competitive and sustainable renewable energy globally; protect our environment and improve quality of life through innovative integration of technology; and create shareholder value. We are present on four continents and are headquartered in Oslo, Norway. Main purpose of position Currently we are looking for a Project Engineer in Tunis, Tunisia to be part of our global team working together towards our vision Improving our future. As our Project Engineer you will be responsible for all the technical deliverables from project structuring through to technical handover on the photovoltaic works for a dedicated Scatec project, or portfolio of linked projects.</p><p>Main responsibilities Support to Structuring Phase of projects During the structuring phase, the Project Engineer has several key functions: Review and approval of technical supply contracts ensuring that the Plant is technically compliant with the PPA, Grid Code and other critical project documents Monitoring and facilitating the review of the Contractors detailed design, ensuring compliance with Scatec functional requirements, site and permit and licensing conditions, local codes and industry best practice Ensuring that the project programme is reasonable and accurately considers the detailed Design Timeline, key equipment procurement and allowance for commissioning, testing and local Grid Connection requirements. Manage and interface with contractors and equipment suppliers to establish, negotiate and align all technical aspects / approvals of the project. Manage the complete Utility interface process on behalf of Scatec from approval of detailed design, through construction, and completion under the Grid Connection Agreement / PPA Assist the PTM to establish and mitigate technical risks through an effective and updated Risk Register. Support to projects in delivery/execution As the project moves into execution, the Project Engineer s role is a continuation and development on the above: Manage and assess design change requests Manage, clarify and agree interfaces towards the grid and the grid operator Management of Governmental/Public/Grid Operator Stakeholders with approval process related to technical documentation and permits, licenses, authorizations, concessions needed during the execution of the HV scope until COD. Provide early warnings to the PTM on any issues in the project that may influence connection dates or the quality of the final product Contribute to drafting the relevant project reports Establish the plant commissioning and utility compliance plans and procedures. Plan and manage the Grid Code Compliance tests on site. Support in project close out phase by preparing and gathering technical documents as needed to achieve TTO on time Local testing and commissioning and coordination with utility and LTA or IE on the testing and commissioning.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications and competencies</h2><p>Master's degree in in Mechanical / Electrical / Electronical or Electromechanical Engineering</p><p>5+ year of Project Engineering experience in construction projects with Sub Stations and Transmission Lines</p><p>Previous experience of handling communication with local utilities and other relevant authorities and stakeholders</p><p>Experience with design and construction of solar plants</p><p>Knowledge of Tunisian Grid Code and HV Regulations</p><p>Fluent in both English and French</p><h2>Personal characteristics</h2><p>It is part of every employees terms of reference to contribute to Scatec's vision: Improving our Future and adhere to our company values which are:</p><p>Predictable : demonstrate clear communication and listening skills, shares information in an open and honest way</p><p>Driving results: demonstrate determination, pro-activeness, can prioritise and work independently</p><p>Changemaker: demonstrate entrepreneurship, can challenge, fast learner, take initiates and adjust</p><p>Working together: demonstrate teamwork, shares responsibilities, can compromise, has a can-do attitude</p><p></p></section>