Microsoft Dynamics Jobs in Tunisia

<p>Essential Job Functions: Design, develop, and maintain high-performance asynchronous Python APIs using FastAPI, Pydantic, and SQLAlchemy 2.0. Lead PostgreSQL database design activities, including schema modeling, migrations, and query optimization to ensure scalability and reliability. Implement and enhance secure authentication and authorization frameworks, including RBAC, OAuth2/OIDC, JWT validation, and API gateway policies. Define and govern API standards, including contract design, versioning strategies, and integration best practices across distributed systems. Build, deploy, and maintain AI agents using reusable vibecoding templates and blueprint-based development frameworks. Configure agent-to-tool integrations through MCP protocols, manage LLM routing strategies, and support AI-driven solution delivery. Collaborate with cross-functional teams to deliver secure, scalable, and innovative backend and AI-powered solutions.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent combination of education and experience. Typically, 5+ years of professional experience developing backend applications with Python and modern web frameworks. Strong expertise in asynchronous Python development, FastAPI (or equivalent frameworks), and modern API design principles. Proven experience with PostgreSQL, including schema design, indexing, partitioning, migrations, and performance tuning. Hands-on experience implementing OAuth2, OpenID Connect (OIDC), JWT authentication, and integration with enterprise identity providers such as Microsoft Entra ID (Azure AD). Experience working with API gateway platforms such as Kong, Apigee, or similar technologies. Familiarity with Docker, Kubernetes fundamentals, and CI/CD pipeline implementation. Working knowledge of Large Language Model (LLM) APIs, prompt engineering techniques, and agent orchestration concepts.</p><p>Experience with AI agent frameworks, workflow automation, and MCP-based integrations is a plus. Knowledge of cloud-native architectures and modern distributed systems is preferred. Strong analytical, problem-solving, and communication skills. Demonstrated ability to learn emerging technologies and apply them in innovative business solutions. Relevant certifications in cloud technologies, DevOps, cybersecurity, or AI/ML are a plus.</p>

<p>Result of Service -Safe and timely transportation services provided throughout the contract period. -Official vehicles maintained in good operational condition. -Vehicle logbooks, mileage and fuel consumption records completed accurately. -Timely reporting of maintenance needs and coordination of servicing. -Efficient logistical support provided to OHCHR activities, meetings and field missions. -Compliance with all applicable United Nations safety and security procedures.</p><p><br></p><p>Duties and Responsibilities</p><p>Under the direct supervision of the Representative in Tunisia or her designated supervisor, the Driver shall:</p><ul><li>Provide safe and reliable transportation for OHCHR Representative, staff members, consultants and experts on mission.</li><li>Drive official vehicles for missions within Tunis and throughout Tunisia.</li><li>Meet official visitors at airports and facilitate transportation arrangements.</li><li>Ensure strict compliance with United Nations road safety and security procedures.</li><li>Maintain the assigned vehicles in clean and good operating condition.</li><li>Carry out routine vehicle inspections, including checking oil, coolant, brake fluid, tyres, battery and general mechanical condition.</li><li>Arrange for routine servicing and report any mechanical defects promptly.</li><li>Maintain accurate vehicle logbooks, fuel consumption records and maintenance records.</li><li>Deliver and collect official mail, documents and small equipment.</li><li>Provide logistical support for meetings, workshops, conferences and field missions.</li><li>Ensure that vehicle registration, insurance and inspection documents remain valid.</li><li>Maintain confidentiality regarding all official information acquired during the course of duty.</li><li>Perform any other related duties assigned by the Representative or designated supervisor.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma or equivalent.</li><li>Valid driver's licence.</li><li>A minimum of two (2) years of professional driving experience.</li><li>Experience working with the United Nations, an international organization, diplomatic mission or NGO is desirable.</li><li>Excellent knowledge of the road network throughout Tunisia.</li><li>Experience in defensive driving and transporting senior officials is an asset.</li><li>Basic knowledge of Microsoft Office applications (Outlook and Word).</li><li>Ability to use GPS and navigation applications.</li><li>Good knowledge of vehicle maintenance procedures.</li><li>Fluency in Arabic and French, both oral and written, is required.</li><li>Working knowledge of English is desirable.</li><li>Comply with all United Nations regulations, rules and security procedures.</li><li>Maintain a valid driving licence throughout the duration of the contract.</li><li>Working hours may require flexibility depending on operational needs, including occasional travel outside Tunis.</li><li>Observe the highest standards of integrity, professionalism and confidentiality while performing the assignment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Italian Technical Mentor<br><p><b>Description -</b></p><br><br><p><b>Job Summary</b><br> • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance.<br> <br> <b>Responsibilities</b><br> • Addresses complex customer issues independently, ensuring adherence to established protocols.<br> • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems.<br> • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support.<br> • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br> • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br> • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively.<br> • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes.<br> • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process improvement.<br> • Proactively monitors and troubleshoots complex problems, collaborating with exempt-level employees to develop recommendations.<br> • Analyzes tasks, collaborates with internal partners, and provides mentoring and guidance to lower-level roles, aiming to enhance organizational performance.<br> <br> <b>Education &amp; Experience Recommended</b><br> • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br> • Typically has 2+ years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br> <br> <b>Preferred Certifications</b><br> NA<br> <br> <b>Knowledge &amp; Skills</b><br> • Agile Methodology<br> • Automation<br> • Computer Hardware<br> • Computer Science<br> • Desktop Support<br> • Help Desk Support</p><br><br><p> • Printing knwoledge<br> • Information Technology Infrastructure Library<br> • Issue Tracking<br> • IT Service Management<br> • Microsoft Office 365<br> • Microsoft Windows 11<br> • Operating Systems<br> • Peripheral Devices<br> • ServiceNow<br> • Technical Support<br> <br> <b>Cross-Org Skills</b><br> • Effective Communication</p><br><br><p> • Fluent in Italian with good English<br> • Results Orientation<br> • Learning Agility<br> • Digital Fluency<br> • Customer Centricity<br> <br> <b>Impact &amp; Scope</b><br> • Impacts multiple departments and leads large, cross-division functional teams or projects.<br> <br> <b>Complexity</b><br> • Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.<br> <br> <b>Disclaimer</b><br> • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. <br> <br> </p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><em>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</em></p><br><p>&nbsp;<em>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</em>.</p><br><br><br>Job Description<p>- Ensures that board design orders are completed in line with defined deadlines<br></p><br><p>- Creates or modifies board designs according to the defined requirements<br></p><br><p>- Analyses and implements internal and customer change documentation in line with change management process requirements<br></p><br><p>- Ensures the implementation of released standards and best practices for board designs<br></p><br><p>- Ensures that board designs meet the ergonomic requirements<br></p><br><p>- Ensures the compilation and maintenance of the bill of materials for assembly boards<br></p><br><p>- Identifies optimizations/proposals for improvements of assembly board designs<br></p><br><p>- Supports the resolution of queries raised by Production Preparation department during the manufacture of 1st off designs<br></p><br><p>- Supports the release and validation process of the design and final board</p><br><br><br>Qualifications and Experience<ul><li><strong><em>Level of Education :</em></strong>&nbsp;University degree</li><li><strong>Field of Study:</strong>&nbsp;Technical/Scientific</li><li><strong>Experience:</strong>&nbsp;2&nbsp;year of experience are appreciated</li><li><strong><em>Language :</em></strong>&nbsp;French &amp; English&nbsp;</li><li><em><strong>IT:</strong></em>&nbsp;Microsoft Office</li><li><strong><em>Social competences:</em></strong>&nbsp;Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork</li><li><strong>Pofessional Skills:&nbsp;</strong>Workstation Design / Engineering Optimization / Engineering Standards and Procedures / Ergonomics / Engineering Principles / Equipment Validation</li></ul><br> </div>

<p>Performs maintenance or ensures maintenance of: - Buildings, cooling, heating, electricity, water, compressed air, steam, etc. as well as other installations - Firefighting and fire prevention equipment - Security camera systems in accordance with technical specifications, compliance standards and government regulations - Ensures the water and electricity supply of the property - Prepares and archives documents for archiving - Documented maintenance carried out according to the maintenance plan - Carries out removals and conversions - Inspects meeting rooms with regard to furniture and ensures the specified condition in cooperation with IT - Collects, documents and reports consumption data - Supports internal and external audits - Creates purchase requisitions and records the receipt of goods for services</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education : University Degree Branch of study : Electrical - Mechanical - Mechatronics or similar IT: Microsoft Office Social competences: Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; result-orientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork Professional competences: Equipment Maintenance /Preventative and Predictive Maintenance /Equipment Repair /Machine Operations /Machine Tools/Maintenance of electrical control panels and/or preparation</p>

<p>Within the scope of your responsibilities, your main missions will be to: Validate the start-up &amp; monitor the CMS process. Monitor adherence to standards by employees in the zone. Stop production, alert, and facilitate the processing of non-conformities in the zone. Lead QRQC in the zone. Support client/project quality engineers for new product monitoring. Process scrap in the zone and analyze its causes.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+3 training: Higher technician in electronics, industrial engineering, or a similar field.</li><li>A first experience in the electronics sector, ideally on a CMS/SMT line, is desired.</li><li>Good knowledge of CMS electronic assembly and manufacturing processes.</li><li>Knowledge of the IPC-A-610 standard and quality requirements applicable to electronic assembly is desired.</li><li>Proficiency in quality analysis tools: 5 Why, Ishikawa, Pareto, 8D, and corrective action tracking.</li><li>Ability to identify, analyze, and treat non-conformities.</li><li>Good command of Microsoft Excel and reporting tools.</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of the Support team, you will join a team of around twenty colleagues. Your role is key: you will provide remote technical support for our hardware and software solutions, assisting our lawyer clients on a daily basis: Handling client requests via various channels (tickets, calls, emails); Understanding, qualifying, and analyzing user needs to diagnose technical incidents (workstation, network, business application); Managing and resolving technical incidents independently, providing appropriate solutions or implementing workarounds; Escalating complex incidents to expert teams (Level 2) when necessary; Ensuring quality of service and upholding the company's image by providing regular follow-up and clear communication with clients</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a proven track record in support, particularly in Microsoft environments (Windows Server, Active Directory, Office 365). You possess excellent French skills (spoken and written), essential for providing high-quality customer support. You work independently while also enjoying teamwork. You have a strong customer service orientation and enjoy sharing your knowledge.</font></font></p>

<p>Ensures that board design orders are completed in line with defined deadlines - Creates or modifies board designs according to the defined requirements - Analyses and implements internal and customer change documentation in line with change management process requirements - Ensures the implementation of released standards and best practices for board designs - Ensures that board designs meet the ergonomic requirements - Ensures the compilation and maintenance of the bill of materials for assembly boards - Identifies optimizations/proposals for improvements of assembly board designs - Supports the resolution of queries raised by Production Preparation department during the manufacture of 1st off designs - Supports the release and validation process of the design and final board</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree</li><li>Field of Study: Technical/Scientific</li><li>Experience: 2 year of experience are appreciated</li><li>Language : French &amp; English</li><li>IT: Microsoft Office</li><li>Social competences: Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork</li><li>Pofessional Skills: Workstation Design / Engineering Optimization / Engineering Standards and Procedures / Ergonomics / Engineering Principles / Equipment Validation</li></ul>

<p>Manages and supervises the shift org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for shift on shift level</p><p><strong>Desired Candidate Profile</strong></p><p>University degree</p><p>A minimum of 3 years experience, ideally with leadership background</p><p>French &amp; English</p><p>Microsoft Office</p><p>Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>

<p>Ensures implementation of VCM standards within the country organisation - Trains country organization and offers technical support on the VCM processes and tools - Supports for logistics assessments in country VCM organization to monitor the adherence to the standards - Supports for management of central learning platform for logistics related processes - Monitors, analyzes and reports country inventories - Coordinates country inventory budget and forecasting process - Shares inventory reduction best practices and leads inventory workshops within the country - Identifies performance deviations based on the KPIs and organizes root cause analysis meetings - Supports definition of global VCM standards - Coordinates material committee focusing on accuracy, excess and obsolete inventory</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications and Experience</h2>Level of Education : Engineer degree [Industrial engineering Logistics engineering - Technical engineering] | , Master in logistics<br>Experience: 2 years<br>Language : French &amp; English<br>IT: Microsoft Office<br>Social competences: Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork<br>Pofessional Skills: Inventory Management/ Inventory Analysis/ Inventory Valuation/ Master Production Schedules (MPS)/ Material Requirements Planning/ Materials Management/ Sales and Operations Plan (SOP)/ Supply Chain ConceptsSupply PlanningWarehouse Management Systems

<p>Ensures that board design orders are completed in line with defined deadlines</p><p>Creates or modifies board designs according to the defined requirements</p><p>Analyses and implements internal and customer change documentation in line with change management process requirements</p><p>Ensures the implementation of released standards and best practices for board designs</p><p>Ensures that board designs meet the ergonomic requirements</p><p>Ensures the compilation and maintenance of the bill of materials for assembly boards</p><p>Identifies optimizations/proposals for improvements of assembly board designs</p><p>Supports the resolution of queries raised by Production Preparation department during the manufacture of 1st off designs</p><p>Supports the release and validation process of the design and final board</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Level of Education : University degree</li><li>Field of Study: Technical/Scientific</li><li>Experience: 2 year of experience are appreciated</li><li>Language : French &amp; English</li><li>IT: Microsoft Office</li><li>Social competences: Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork</li><li>Pofessional Skills: Workstation Design / Engineering Optimization / Engineering Standards and Procedures / Ergonomics / Engineering Principles / Equipment Validation</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Executive Administrative Assistant provides support to another individual or group of individuals by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks.<br><b><u>Responsibilities:</u></b></p><br><br><ul><li>Directly supports a C15 level manager and generally supports an entire department</li><li>Manages day to day calendar(s) of senior management; arranges meetings and secures meeting rooms</li><li>Arranges conferences, meetings and events as required by the Unit; establishes priorities on behalf of manager or team</li><li>Coordinates travel arrangements; prepare and distribute schedules/agendas for travel</li><li>Assists team members with the documentation related to overseas travel Visa, ticketing, hotel, airport transfers, foreign exchange, ground transportation and expense reports</li><li>Handles incoming calls; responds to inquiries</li><li>Orders supplies and process invoices through Procure to Pay system</li><li>Process and follow-up on Virtual Requests</li><li>May prepare and review materials and correspondence for meetings</li><li>Maintains and update files/records, produces reports and various correspondence</li><li>Handles sensitive materials; maintain appropriate levels of confidentiality</li><li>Performs other duties and functions as assigned</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><br><p><b><u>Qualifications:</u></b></p><br><br><ul><li>Previous office administration experience preferably within a large and complex financial services or similar organization</li><li>Self-motivated and detail oriented</li><li>Consistently demonstrates clear and concise written and verbal communication skills</li><li>Proficient in Microsoft Office</li></ul><br><p><b><u>Education:</u></b></p><br><br><ul><li>Bachelor's/University degree or equivalent experience</li></ul><br><br><p><b><i>Commitment to Diversity, Equity, and Inclusion:</i></b></p><br><br><p><i>We are an equal opportunity employer and are dedicated to building a diverse, equitable and inclusive team.</i></p><br><br><p><b><i>We welcome and encourage applications from people with disabilities; </i></b><i>we believe that a variety of perspectives and backgrounds enriches our workplace and drives our success.</i></p><br><br><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Business Strategy, Management &amp; Administration<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Administrative Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Warehouse Manager, this role plays a key part in ensuring the timely, efficient, and accurate flow of materials from receipt through final shipment. By leading warehouse operations, driving inventory accuracy, and optimizing logistics processes, the position directly contributes to customer satisfaction, operational excellence, and continuous improvement. Join a collaborative environment where leadership, innovation, and process excellence support business success and professional growth.</p><p><b>Grow with us – Your Responsibilities</b></p><br><ul><li><p>Manage the receiving process and ensure materials are delivered in a timely manner to the appropriate destination</p><br></li><li><p>Ensure inventory accuracy for finished goods and associated accessories, including serial number validation and batch control</p><br></li><li><p>Define, monitor, and report on department metrics, workcell goals, and operational objectives</p><br></li><li><p>Achieve assigned performance targets and provide recommendations for process improvements</p><br></li><li><p>Oversee daily shipping activities and ensure products are delivered to customers on time using the most efficient shipping methods and freight carriers for domestic and international shipments</p><br></li><li><p>Lead and support continuous improvement initiatives, including TCC 6S and Kaizen programs, while optimizing warehouse layout and environmental storage controls</p><br></li><li><p>Manage customer return processes and quarantine requirements, ensuring proper storage and tracking of non-inventory items and requests</p><br></li><li><p>Contribute to departmental budget planning and ensure responsible management of approved budgets</p><br></li><li><p>Monitor and report on aged inventory, maintain inventory according to FIFO principles, and actively track product expiration dates</p><br></li><li><p>Lead assigned projects through completion while effectively utilizing available resources</p><br></li></ul><p><b>What will convince us</b></p><br><ul><li><p>Degree in Business or a related discipline, or a minimum of 7 years of professional experience directly related to the role responsibilities</p><br></li><li><p>Demonstrate solid knowledge of outbound logistics, customs regulations, and international shipping requirements</p><br></li><li><p>Apply best practices in warehouse and logistics management with experience using ERP systems, Microsoft Office, and Outlook</p><br></li><li><p>Analyze operational data effectively and prepare clear reports and recommendations for improvement</p><br></li><li><p>Manage projects from initiation through completion while balancing priorities and available resources</p><br></li><li><p>Demonstrate strong leadership capabilities, including coaching, employee development, and team motivation</p><br></li><li><p>Collaborate effectively across functions to achieve operational and business objectives</p><br></li><li><p>Build productive relationships through strong interpersonal skills and a team-oriented approach</p><br></li></ul><br><p><b>About Sartorius&nbsp;</b></p><br><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.&nbsp;</p><br><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><br><p>Join our global team and become part of the solution. We are looking forward to receiving your application.&nbsp;<br>www.sartorius.com/careers</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description&nbsp;</strong>&nbsp;<br> The Volunteer Services Centre (VSC), part of UNV’s Management Services, supports a growing global portfolio of over 15,000 UN Volunteers (2025), delivering timely and high-quality services across the full volunteer lifecycle. This includes recruitment, pre-assignment processing, contract administration, payroll, separation, and evacuation support for UN Volunteers serving with UN agencies, funds, programmes, and missions. With a presence in 13 locations worldwide, VSC ensures consistent and compliant service delivery across diverse operational contexts.</p><br> <p>Under the guidance and supervision of the Operations Associate/Team Leader (G7) for the duty station, the Operations Associate supports the delivery of end-to-end volunteer lifecycle services within the VSC. The role contributes to timely onboarding, contract administration, and accurate management of benefits &amp; entitlements, and lifecycle events.</p><br> <p>The incumbent ensures the integrity, transparency, and accuracy of service delivery in line with the UN Volunteers Conditions of Service (COS), policies, and procedures, while maintaining high-quality outputs and consistency across multiple countries and stakeholders.</p><br> <p>VSC collaborates closely with the Volunteer Solutions Section (VSS), headquarter units, Regional Offices, Field Units, the UNDP Global Shared Services Centre, and other UN partners to deliver coordinated services. The Operations Associate advises stakeholders on policies and procedures, promotes a collaborative and client-focused approach, and supports the timely implementation of the VSC work plan.</p><br> <p><strong>Scope of Work&nbsp;</strong><br> The Operations Associate supports the delivery of end-to-end UN Volunteer lifecycle services, ensuring timely, accurate, and compliant execution of operational processes from onboarding through separation across multiple countries and stakeholders.</p><br> <p><strong>3.1 Provision of Volunteer Lifecycle Services</strong></p><br> <ul> <li>Facilitae processing of assignments from offer issuance through entry on duty and separation, including offer and/or contract generation and management, benefits &amp; entitlements, life events, separations, verification of documentation and required clearances.</li> <li>Review, validate and follow up on pre-assignment requirements, including PII updates, mandatory courses, beneficiary information, banking details, medical clearance, etc.&nbsp;</li> <li>Administer volunteer contracts and manage lifecycle processes, including benefits, entitlements, claims, and life events in line with the UNV Conditions of Service.</li> <li>Handle complex and sensitive cases, including medical and security evacuations, contract amendments, resignations, terminations, and recovery of overpayments, ensuring confidentiality and compliance.</li> <li>Administer and certify processing of benefits in full compliance with applicable provisions of the UN COS.</li> </ul> <p><strong>3.2 Data Management and Compliance</strong></p><br> <ul> <li>Review validate, and record supporting documentation and transactions in corporate systems to ensure accuracy for payroll processing, reporting, and audit purposes.</li> <li>Support payroll-related administration by reviewing payment requests, ensuring completeness and alignment with the COS, following up on HR data corrections, and coordinating on payroll and banking exceptions, including returned or rejected payments where applicable.</li> <li>Maintain accurate and up-to-date records and case history in relevant systems, ensuring full traceability and proper documentation of all actions.</li> <li>Ensure all activities are compliant with applicable policies, procedures, and internal control frameworks.</li> </ul> <p><strong>3.4 Coordination and Client Service Delivery</strong>&nbsp;</p><br> <ul> <li>Liaise with Regional Offices, Field Units, UN entities, and internal teams to coordinate service delivery and resolve operational queries and ensure consistent application of policies and procedures.</li> <li>Provide guidance to stakeholders, including UN Volunteers, on lifecycle processes, documentation requirements and service-related matters, and ensure timely follow-up on pending actions and exceptional case.</li> <li>Support handling, follow=up, and escalation of operational queries and cases in line with established workflows, ensuring appropriate communication and resolution.</li> </ul> <p><strong>3.5 Monitoring, Issue Resolution and Risk Management&nbsp;</strong></p><br> <ul> <li>Monitor the progress of lifecycle cases and service transactions across deployment, contract administration, payroll and separation.&nbsp;</li> <li>Identify risks, delays, or inconsistencies and escalate issues as appropriate.</li> <li>Support timely resolution of operational issues, coordinating with relevant teams and service providers where required.</li> </ul> <p><strong>3.6 Knowledge Management</strong>&nbsp;</p><br> <ul> <li>Contribute to the review and continuous improvement of workflows, standard operating procedures and templates by identifying bottlebecks and operational gaps.</li> <li>Provide inputs for preparation of knowledge articles, frequently asked questions (FAQ) and best practices. Support knowledge sharing through development of training materials, guidance notes, and lessons learned.</li> <li>Participate in knowledge networks and communities of practice.</li> </ul> <p><strong>3.7</strong> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.</p><br> <p><strong>4.&nbsp;&nbsp;&nbsp;&nbsp;Institutional Arrangement</strong><br> The Operations Associate will report to the Operations Associate/Team Leader (G7) for the location under the substantive guidance of the P3 Operations Specialist and overall leadership of Deputy Chief, Volunteer Services Centre (VSC).&nbsp;</p><br> <p><strong>Competencies</strong></p><br> <strong>CORE</strong> <br> <p>Achieve Results&nbsp;</p><br> <ul> <li>Plans and monitors own work, pays attention to details, delivers quality work by deadline</li> </ul> <p>Think Innovatively: &nbsp;</p><br> <ul> <li>Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp;</li> </ul> <p>Learn Continuously:&nbsp;</p><br> <ul> <li>Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</li> </ul> <p>Adapt with Agility: &nbsp;</p><br> <ul> <li>Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp;</li> </ul> <p>Act with Determination: &nbsp;</p><br> <ul> <li>Shows drive and motivation, able to deliver calmly in face of adversity, confident</li> </ul> <p>Engage and Partner:&nbsp;</p><br> <ul> <li>Demonstrates compassion/understanding towards others, forms positive relationships</li> </ul> <p>Enable Diversity and Inclusion:&nbsp;</p><br> <ul> <li>Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp;</li> </ul> <p><strong>Cross-Functional &amp; Technical competencies:</strong></p><br> <p>Managing Compensation and Benefits</p><br> <ul> <li>Ability to design compensation plans which are aligned to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles.</li> <li>Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments.&nbsp;</li> </ul> <p>Payroll management: &nbsp;</p><br> <ul> <li>Knowledge of and ability to apply mechanisms and tools to collect payroll data, process payroll and manage payroll reports.</li> </ul> <p>Customer Satisfaction/Client Management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.</li> <li>Provide inputs to the development of customer service strategy.</li> <li>Look for ways to add value beyond clients' immediate requests.&nbsp;</li> <li>Ability to anticipate client's upcoming needs and concerns.</li> </ul> <p>Operations management</p><br> <ul> <li>Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner.&nbsp;</li> <li>Knowledge of relevant concepts and mechanisms.</li> </ul> <p>Digital Awareness and Literacy</p><br> <ul> <li>Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.</li> </ul> <p><br> Communication&nbsp;&nbsp;</p><br> <ul> <li>Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels.<br> &nbsp;</li> </ul> <p>Knowledge Generation</p><br> <ul> <li>Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need.</li> </ul> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education:</strong></p><br> <ul> <li>Secondary Education with at least six (6) years relevant work experience, or Bachelors’ degree in Human Resources, Business or Public Administration, with relevant work experience of at least three (3) years will be given due consideration.&nbsp;</li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Minimum Minimum 3-6 years of experience in client services provision, is required at the national or international level, including some experience in the area of HR transactions, recruitments, benefits and entitlements administration</li> </ul> <p>Required Skills</p><br> <ul> <li>Advance user of MS Office packages (MS Word, Excel etc.).&nbsp;</li> <li>Experience in handling of web-based management systems.</li> <li>Proficiency in using collaboration tools, as well as familiarity with digital platforms and new technologies.&nbsp;<br> &nbsp;</li> </ul> <p>Desired skills&nbsp;</p><br> <ul> <li>Demonstrated knowledge of integrated HR management systems. &nbsp;&nbsp;</li> <li>Experience working in web-based management/CRM systems.&nbsp;</li> <li>Experience in an international or non-profit context would be an asset.</li> <li>Experience working with volunteers would be an asset.</li> </ul> <p><strong>Languages:</strong></p><br> <ul> <li>Fluency in English, French and Arabic is required.</li> </ul> <p><strong>Professional Certificates:</strong></p><br> <ul> <li>HR certification desirable although not required.</li> </ul> <p><strong>Disclaimer:</strong></p><br> <ul> <li>Only short-listed applicants will be contacted.</li> <li>The successful candidate will hold a UNDP NPSA contract.</li> <li>This vacancy announcement is open to Tier 1, and 2 candidates.</li> <li>Open to nationals of Tunisia ONLY</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> &nbsp;#LI-DNI&nbsp;<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<p>- Maintains and plans the cost center and cost object structure for internal projects according to the requirements of related functional departments within the area of responsibility<br></p><br><p>- Calculates performance rates on cost center level as baseline for pre/concept/series development projects<br></p><br><p>- Performs cost center planning within the area of responsibility<br></p><br><p>- Delivers input for customer project calculation<br></p><br><p>- Checks and controls planning adherence of related functional departments (including back-office functions, where existing)<br></p><br><p>- Monitors actuals on cost center level on a regular basis (plan vs. actuals) and highlights deviations towards the respective functional units<br></p><br><p>- Performs cash controlling (incl. evaluation of investment decisions)<br></p><br><p>- Performs regular standard reporting of relevant KPIs within the area of responsibility and ad-hoc controlling related requests<br></p><br><p>- Supports Accounting department by assigning the correct cost objects to the related cost centers or Business Plans</p><br><br><br>Qualifications and Experience<ul><li>Bachelor's or Master's degree (Bac+3 to Bac+5) in Finance or a related field.</li><li>Acceptable level of English (B1+).</li><li>Ability to interpret numerical and financial data.</li><li>Strong analytical and organizational skills, with attention to detail.</li><li>Ability to identify discrepancies and variances.</li><li>Capability to propose corrective actions and improvements.</li><li>Strong organizational skills and ability to prioritize tasks effectively.</li><li>Discretion and commitment to confidentiality.</li><li>Ability to work independently and perform under pressure.</li><li>Proficiency in Microsoft Excel.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><em>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</em></p><br><p>&nbsp;<em>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</em>.</p><br><br><br>Job Description<p>- Develops wiring systems in different development and construction phases<br></p><br><p>- Defines and coordinates work packages for internal and external partners<br></p><br><p>- Evaluates product change requests and provides solutions with focus on VAVE<br></p><br><p>- Collects CAD data from the customer and forwards it to internal departments (according to the need-to-know principle)<br></p><br><p>- Coordinates changes, controls and reports on status to internal and external parties<br></p><br><p>- Identifies cost and efficiency improvements, e.g. Design for manufacturing or design to cost<br></p><br><p>- Supports design reviews and takes part in quality and design activities (DFMEA, Design for Manufacuting, etc.)<br></p><br><p>-Works at LEONI and/or customers' location<br></p><br><p>- Analyses and operates according to various requirements (customers, LEONI, IATF, etc.)<br></p><br><p>- Creates production documents (e.g. bill of materials, cutting lists, wire charts, ...)<br></p><br><p>- Acts internally and externally as a contact person (e.g. for customers and suppliers)</p><br><br><br>Qualifications and Experience<ul><li><strong><em>Level of Education :</em></strong>&nbsp;University Degree with&nbsp;5&nbsp;years of experience&nbsp;</li><li><strong>Field of Study:</strong>&nbsp;Technical/Scientific&nbsp;</li><li><strong><em>Language :</em></strong>&nbsp;French &amp; English&nbsp;</li><li><em><strong>IT:</strong></em>&nbsp;Microsoft Office</li><li><strong><em>Social competences:</em></strong>&nbsp;Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork</li><li><strong>Pofessional Skills:</strong>&nbsp;Customer Specific Requirements/Solution Delivery Methodology/ Process Capability/ Problem Solving Techniques /Performance Measurement /Diagnostics</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><em>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</em></p><br><p>&nbsp;<em>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</em>.</p><br><br><br>Job Description<p>- Implements LEONI Operating System in Production Facility<br></p><br><p>- Performs activities in order to establish parameters for production equipment during product changes and new introduction<br></p><br><p>- Performs activities in order to establish and document local work instructions regarding the machine operating method<br></p><br><p>- Coaches and trains Production Maintenance team regarding Equipment Maintenance<br></p><br><p>- Supports Production Maintenance team to solve critical and-or rare problems with equipment and manages unplanned downtime and Lessons Learned to improve downtime on country level<br></p><br><p>- Coordinates and performs activities for the order and commissioning of production equipment in close relations with other departments<br></p><br><p>- Drives improvement initiatives regarding setup time, scrap, rework etc.<br></p><br><p>- Gives input for maintenance plan creation<br></p><br><p>- Manages equipment including receiving, installation guideline/WI, lead/coordination equipment release, Finished Goods booking in system and tracking<br></p><br><p>- Defines the spare parts stock level for all equipment and applicators&nbsp;</p><br><br><br>Qualifications and Experience<ul><li><strong><em>Level of Education :</em></strong>&nbsp;University Degree with&nbsp;3&nbsp;years of experience or BTP with 10 years&nbsp;</li><li><strong>Field of Study:</strong>&nbsp;Technical/Scientific&nbsp;</li><li><strong><em>Language :</em></strong>&nbsp;French &amp; English&nbsp;</li><li><em><strong>IT:</strong></em>&nbsp;Microsoft Office</li><li><strong><em>Social competences:</em></strong>&nbsp;Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork</li><li><strong>Pofessional Skills:</strong>&nbsp;Customer Specific Requirements/Solution Delivery Methodology/ Process Capability/ Problem Solving Techniques /Performance Measurement /Diagnostics</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p><em>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</em></p><br><p>&nbsp;<em>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</em></p><br><br><br>Job Description<p>- Performs and drive efficiency improvement activities<br></p><br><p>- Ensures the implementation of production efficiency monitoring systems including but not limited to KOSU, VSM, 5S, etc.<br></p><br><p>- Performs the analysis of production processes based on standard (IE) methods, detects time bottlenecks, MUDA and implements measures to highlight and resolve<br></p><br><p>- Defines and performs production process balancing according to performed time analysis and implements into the production area<br></p><br><p>- Ensures the creation and maintenance of industrial engineering related manufacturing master data including but not limited to work station documents, MES system data, capacity planning, ramp-up planning, etc.<br></p><br><p>- Supports and ensures the implementation of new products &amp; technical changes (e. g. Change Management according CP2.2.2)<br></p><br><p>- Supports the development of new production equipment and processes in coordination with Country &amp; Production Management teams<br></p><br><p>- Performs time analysis of production processes using REFA or MTM methodology</p><br><br><br>Qualifications and Experience<ul><li><strong><em>Level of Education :</em></strong>&nbsp;University degree</li><li><strong>Field of Study:</strong>&nbsp;Technical/Scientific</li><li><strong>Experience:</strong>&nbsp;1 year of experience is appreciated</li><li><strong><em>Language :</em></strong>&nbsp;French &amp; English&nbsp;</li><li><em><strong>IT:</strong></em>&nbsp;Microsoft Office</li><li><strong><em>Social competences:</em></strong>&nbsp;Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork</li><li><strong>Pofessional Skills:</strong>&nbsp;Continuous Flow Production, Engineering Optimization, Engineering Principles, Engineering Standards and Procedures, Ergonomics ,Production Engineering, Industrial Engineering, Manufacturing Processes, Project Change Management, Lessons learned</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Job Summary/Main Purpose</span></strong></p><br> <p><span>The Sales Representative is responsible to achieve the maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. He/she must personally contact and secures new business accounts/customers.</span></p><br> <p><strong><span>Main Responsibilities:</span></strong></p><br> <ul> <li><span>Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.</span></li> <li><span>Demonstrates products to existing/potential customers and assists them in selecting those best suited to their needs.</span></li> <li><span>Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the company Products</span></li> <li><span>Researches sources for developing prospective customers and for information to determine their potential.</span></li> <li><span>Develops clear and effective written proposals/quotations for current and prospective customers.</span></li> <li><span>Expedites the resolution of customer problems and complaints.</span></li> <li><span>Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.</span></li> <li><span>Analyzes the territory/market’s potential and determines the value of existing and prospective customers’ value to the organization.</span></li> <li><span>Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.</span></li> <li><span>Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.</span></li> <li><span>Participates in conferences and conventions.</span></li> </ul> <p><strong><span>Requirements (Knowledge, Skills &amp; Attributes)</span></strong></p><br> <ul> <li><span>Bachelor’s degree in Pharmacy, medical sciences or any other related field. </span></li> <li><span>At least 1 year of experience in a pharmaceutical field or relevant field. </span></li> <li><span>Must be results-orientated and able to work.</span></li> <li><span>Both independently and within a team environment. </span></li> <li><span>Must possess excellent verbal and written communication skills. </span></li> <li><span>Proficiency in using Microsoft Office Suite applications and contact management software. </span></li> <li><span>Must have a valid driving license.</span></li> <li><span>Excellent listening and persuasive skills </span></li> <li><span>Ambitious, dynamic &amp; team player.</span></li> <li><span>Persistence, dedicated and self – motivated.</span></li> <li><span>Excellent Time &amp; territory management skills.</span></li> <li><span>Must be willing to learn.</span></li> <li><span>Has positive mind-set.</span></li> </ul> </div>

<p>The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the German market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><p>Customer Support &amp; Communication</p><ul><li>Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner.</li><li>Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution.</li><li>Proactively communicate updates and manage customer expectations throughout the order process.</li></ul><p>Pre-Order Support</p><ul><li>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</li><li>Support customers and sales teams with product selection, vision boards, and other sales tools.</li><li>Handle inquiries related to compliance, packaging, rush requests, and special order requirements.</li></ul><p>Post-Order Support</p><ul><li>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</li><li>Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities.</li><li>Create redo orders, production requests, and factory back orders where required.</li></ul><p>Issue Resolution &amp; Escalation Management</p><ul><li>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</li><li>Process credit memos and coordinate corrective actions where necessary.</li><li>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</li></ul><p>Cross-Functional Collaboration</p><ul><li>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</li><li>Support internal teams with API inquiries, website registration, and system-related processes when needed.</li></ul><p>Administration &amp; Performance</p><ul><li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li><li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li><li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li></ul><p>Additional Duties</p><ul><li>Comply with all company policies, procedures, and safety regulations.</li><li>Maintain a clean and organised work environment.</li><li>Support additional tasks and projects as required by management.</li><li>Must be available to handle inbound and outbound communications (internal and external).</li><li>Support internal teams with API inquiries, website registration, and system-related processes when needed.</li></ul><p>Administration &amp; Performance</p><ul><li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li><li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li><li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li></ul><p>Additional Duties</p><ul><li>Comply with all company policies, procedures, and safety regulations.</li><li>Maintain a clean and organised work environment.</li><li>Support additional tasks and projects as required by management.</li><li>Must be available to handle inbound and outbound communications (internal and external).</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Native-level or near-native German language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently.</li><li>Good written and verbal communication skills in English are also essential</li><li>6 months seniority in National Pen is required</li><li>Strong customer service mindset with excellent communication and interpersonal skills.</li><li>Strong problem-solving skills and ability to make decisions quickly under pressure.</li><li>Excellent attention to detail and a high level of accuracy.</li><li>Strong organisational and time management skills with the ability to prioritize effectively.</li><li>Ability to work with urgency in a fast-paced and dynamic environment.</li><li>Team player with the ability to collaborate cross-functionally.</li><li>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</li><li>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</li></ul>