Microsoft Dynamics Jobs - Tunis Tunisia

<p>Transcom is a global community of agile, passionate, and dedicated customer experience experts for the brands we serve. Join us as a Customer Service Representative, where you will be the ambassador for a major fashion brand, transforming every interaction into an elegant and seamless experience. Ready to make a difference? Apply now and let's start something brilliant together!</p><p><strong>Desired Candidate Profile</strong></p><h2><br></h2><h2>In this role, you will:</h2><ul><li>Assist customers by offering personalized advice on styles, sizes, and the latest trends;</li><li>Manage the complete customer experience cycle by responding to inquiries via phone, email, and chat regarding orders, deliveries, and returns;</li><li>Build customer loyalty by proactively resolving issues and ensuring high-quality service;</li><li>Ensure operational excellence by processing cases accurately and quickly in our management tools;</li><li>Collaborate with your team to maintain a positive and professional brand image at all times.</li></ul><h2>To succeed in this role, here's what you need:</h2><ul><li>Fluency in French at C1/C2 level (Excellent written and oral expression);</li><li>Fluency in English at B1/B2 level;</li><li>Education level: Baccalaureate or university degree;</li><li>Passion for fashion: Knowledge of current products and trends is a real asset;</li><li>Computer skills: Proficiency in Microsoft Office Suite / G Suite and ease with Customer Relationship Management (CRM) tools;</li><li>Key skills: Excellent communication, teamwork, empathy, and focus on results and quality;</li><li>Positive attitude: Ability to stay motivated under pressure and a strong taste for interpersonal relationships.</li></ul><p>At Transcom, we are relentlessly committed. To our customers and to each other. Every day, someone starts their journey with Transcom, transforming their potential into skills for the future. We value hard work, teamwork, and mutual support. You are included, as you are, from day one. And with the right mindset, there is no limit to what we can accomplish together.</p>

<p>Manages and supervises the shift org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for shift-on-shift level - Adheres to and complies with all current relevant legal and internal defined standards as well as safety and environmental regulations - Every employee is obliged, in the context of her or his responsibilities and duties, to report risks and opportunities to their direct superior or any responsible leadership person - Ensures and contributes to the customer satisfaction - Ensures and contributes to LEONI financial targets and results. - Complies with deadlines - Fulfills the quality requirements - Complies with the OPEX Standards in accordance with OPEX Manual in the respective area of responsibility (only valid for WSD staff) - Uses efficiently any kind of materials and resources of the company. - Keeps order and cleanliness</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education: University degree</p><p>Experience: A minimum of 3 years' experience, ideally with leadership background</p><p>Language: French &amp; English</p><p>IT: Microsoft Office</p><p>Social competences: Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>

<p>Manages and supervises the shift org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for shift-on-shift level - Adheres to and complies with all current relevant legal and internal defined standards as well as safety and environmental regulations - Every employee is obliged, in the context of her or his responsibilities and duties, to report risks and opportunities to their direct superior or any responsible leadership person - Ensures and contributes to the customer satisfaction - Ensures and contributes to LEONI financial targets and results. - Complies with deadlines - Fulfills the quality requirements - Complies with the OPEX Standards in accordance with OPEX Manual in the respective area of responsibility (only valid for WSD staff) - Uses efficiently any kind of materials and resources of the company. - Keeps order and cleanliness</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education: University degree</p><p>Experience: A minimum of 3 years' experience, ideally with leadership background</p><p>Language: French &amp; English</p><p>IT: Microsoft Office</p><p>Social competences: Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>

<p>Defines/generates/adjusts the RfQ and Detailed Production Concept to LOS until the end of the Project (GW10 - GW70) - Ensures an interface with the Production Calculation team during the RfQ-Phase to align the Production related inputs (e.g. Capex, Efficiency E3 and Ramp up costs, etc.) to the Business Plan (BP) - Consults the capacity planning expert regarding the latest available equipment to have the best optimized Capex planning - Co-ordinates and plans the Release of the RfQ and Detailed Production Concept - Initiates and drives a request for a deviation to LOS that is planned in the Production Concept - Updates and releases again the Detailed Production Concept when the concept is changed or when a Project is re-initiated - On request, optimizes and maintains the Detailed production concept after project implementation for model year or volume changes - Highlights to the Product Line Management team any requirement or process not covered within the existing LOS and where a new standard or a change to an existing standard is required - Attends the regular Launch team meetings and delivers on assigned open items in the Work Packages - Sets and supports the equipment installation plan during the project implementation phase and ensure no unplanned deviation to LOS related to the Production concept - Supports the central team in defining the new/update to the standard</p><p><strong>Desired Candidate Profile</strong></p><p>University degree Field of Study: Technical/Scientific Experience: 2 year of experience are appreciated Language : French &amp; English IT: Microsoft Office Social competences: Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork Pofessional Skills: Capacity Management / Harness manufacturing / Production concept development / Manufacturing Processes / Production Engineering / Manufacturing Concepts / Project Tracking and Reporting / Project Planning / Project Management Methodology</p>

<p><b>Job Description </b>- Manages and supervises the shift org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for shift-on-shift level - Adheres to and complies with all current relevant legal and internal defined standards as well as safety and environmental regulations - Every employee is obliged, in the context of her or his responsibilities and duties, to report risks and opportunities to their direct superior or any responsible leadership person - Ensures and contributes to the customer satisfaction - Ensures and contributes to LEONI financial targets and results. - Complies with deadlines - Fulfills the quality requirements - Complies with the OPEX Standards in accordance with OPEX Manual in the respective area of responsibility (only valid for WSD staff) - Uses efficiently any kind of materials and resources of the company. - Keeps order and cleanliness</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education: University degree</p><p>Experience: A minimum of 3 years' experience, ideally with leadership background</p><p>Language: French &amp; English</p><p>IT: Microsoft Office</p><p>Social competences: Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>

<p>Manages and supervises the shift org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for shift-on-shift level - Adheres to and complies with all current relevant legal and internal defined standards as well as safety and environmental regulations - Every employee is obliged, in the context of her or his responsibilities and duties, to report risks and opportunities to their direct superior or any responsible leadership person - Ensures and contributes to the customer satisfaction - Ensures and contributes to LEONI financial targets and results. - Complies with deadlines - Fulfills the quality requirements - Complies with the OPEX Standards in accordance with OPEX Manual in the respective area of responsibility (only valid for WSD staff) - Uses efficiently any kind of materials and resources of the company. - Keeps order and cleanliness</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications and Experience</h2><p>Level of Education: University degree</p><p>Experience: A minimum of 3 years' experience, ideally with leadership background</p><p>Language: French &amp; English</p><p>IT: Microsoft Office</p><p>Social competences: Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>

<p><br></p><p><strong>About the Role</strong></p><p>Abbott is seeking a highly motivated Senior Specialist Pharmacovigilance (Affiliate Safety Representative) to join our team in Tunisia. This role is responsible for ensuring that all pharmacovigilance activities for Abbott's registered and investigational medicinal products are conducted in compliance with local regulatory requirements and Abbott's global standards. As the local Pharmacovigilance representative, you will serve as the primary point of contact for health authorities, internal stakeholders, and global PV teams, helping to maintain a robust and compliant local safety system.</p><p><strong><br></strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the local Affiliate Safety Representative (ASR) and Local Safety Responsible (LSR).</li><li>Maintain local pharmacovigilance procedures, documentation, and compliance requirements.</li><li>Ensure timely receipt, recording, reconciliation, and reporting of safety information.</li><li>Conduct safety surveillance activities, including literature and health authority website monitoring.</li><li>Prepare and support local periodic safety reports and Risk Management Plans.</li><li>Manage regulatory submissions related to pharmacovigilance activities.</li><li>Deliver pharmacovigilance training to local employees and stakeholders.</li><li>Maintain local PV product lists, records, and archives.</li><li>Support vigilance requirements for medicinal products, medical devices, and food supplements.</li><li>Coordinate and support pharmacovigilance audits, inspections, and compliance activities.</li><li>Manage local PV agreements with distributors, partners, and service providers.</li><li>Collaborate with internal and external stakeholders to ensure effective safety reporting and compliance.</li><li>Support regional and global pharmacovigilance projects as required.</li></ul><p><strong><br></strong></p><p><strong>What You'll Bring</strong></p><p><strong>Required Qualifications</strong></p><ul><li>Bachelor's degree in Pharmacy, Life Sciences, Medicine, or a related discipline.</li><li>Strong understanding of pharmacovigilance principles and local regulatory requirements.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong attention to detail and organizational abilities.</li><li>Proficiency in Microsoft Office applications.</li><li>Good command of English, both written and spoken.</li></ul><p><strong>Preferred Experience</strong></p><ul><li>A minimum of 4 years pharmacovigilance experience within the pharmaceutical industry ideally having worked within a multinational organization</li><li>Experience supporting local regulatory authority interactions.</li><li>Knowledge of safety surveillance, case processing, and pharmacovigilance compliance activities.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p><strong>Responsibilities:</strong></p><ul><li>Defines/generates/adjusts the RfQ and Detailed Production Concept to LOS until the end of the Project (GW10 - GW70)</li><li>Ensures an interface with the Production Calculation team during the RfQ-Phase to align the Production related inputs (e.g. Capex, Efficiency E3 and Ramp up costs, etc.) to the Business Plan (BP)</li><li>Consults the capacity planning expert regarding the latest available equipment to have the best optimized Capex planning</li><li>Co-ordinates and plans the Release of the RfQ and Detailed Production Concept</li><li>Initiates and drives a request for a deviation to LOS that is planned in the Production Concept</li><li>Updates and releases again the Detailed Production Concept when the concept is changed or when a Project is re-initiated</li><li>On request, optimizes and maintains the Detailed production concept after project implementation for model year or volume changes</li><li>Highlights to the Product Line Management team any requirement or process not covered within the existing LOS and where a new standard or a change to an existing standard is required</li><li>Attends the regular Launch team meetings and delivers on assigned open items in the Work Packages</li><li>Sets and supports the equipment installation plan during the project implementation phase and ensure no unplanned deviation to LOS related to the Production concept</li><li>Supports the central team in defining the new/update to the standard</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications and Experience</strong></p><ul><li>Level of Education : University degree</li><li>Field of Study: Technical/Scientific</li><li>Experience: 2 year of experience are appreciated</li><li>Language : French &amp; English</li><li>IT: Microsoft Office</li><li>Social competences: Communication, social &amp; intercultural sensitivity, change management, target &amp; result orientation, motivation &amp; resilience, self-organization, conflict management, teamwork</li><li>Pofessional Skills: Capacity Management / Harness manufacturing / Production concept development / Manufacturing Processes / Production Engineering / Manufacturing Concepts / Project Tracking and Reporting / Project Planning / Project Management Methodology</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Today, EY brings together PHONE_NUMBER partners and employees across the globe in more than 150 countries. Thanks to this network, whose level of integration and international reach guarantee the same excellence everywhere in the world, EY strengthens its position as a world leader in Audit, Consulting, Transactions, Tax and Law.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We nurture talent so that, together, they can guide organizations towards sustainable growth. Our commitment to our teams begins with this promise: whatever your journey with us, the EY experience lasts a lifetime.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Do you want to launch your career in a stimulating and international environment?</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Join a prestigious audit and consulting firm. Our FS team is recruiting a Senior Consultant specializing in business transformation within the financial sector. Your main responsibilities will include: Supporting the transformation of financial institutions (banks, insurance companies, leasing companies, microfinance institutions, payment institutions, central banks, fintechs, etc.) by defining and implementing tailored transformation strategies; conducting market research and national and international sector benchmarking to inform transformation, innovation, and differentiation decisions; performing comprehensive organizational diagnostics, including reviewing existing business models, identifying areas for improvement, and designing new models adapted to sector challenges; and modernizing and optimizing customer journeys and business processes, providing end-to-end support through the analysis of current flows, the design of agile and optimized solutions, digitalization and automation, coupled with robust change management. Participation in the drafting of commercial proposals and the preparation of client pitches.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Education and experience:</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are a graduate ( ) from a top business school, engineering school or a postgraduate university program</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have 27 years of experience in strategy and transformation consulting for financial institutions.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">International or African experience (major asset)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">In-depth knowledge of new technologies (RPA, AI, data, Blockchain and cryptocurrencies)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Power BI)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Desired certifications: PMP, Prince2, Lean Six Sigma</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Perfectly bilingual (French/English)</font></font></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">System and Network Support Technician. In 2006, when NOZ (the European leader in warehousing) began its expansion into Eastern Europe and Africa, Veo quickly fell in love with its vision and agile environment, always seeking to learn more about this extraordinary business of warehousing and responsible economics. Today, Veo Worldwide is a B2B service provider, based in Europe, with 19 years of experience. We are constantly looking for solutions to help business owners capitalize on their unsold inventory (end-of-line products, short-dated items, canceled orders) and become more efficient. Thanks to all this, Veo is consolidating its reputation based on commitment, transparency, solidarity, continuous improvement, and expertise. We wish to strengthen our Sousse team and recruit a System and Network Support Technician. Main responsibilities: Provide technical assistance and support to various IT users (hardware and software). Manage client workstations (PCs &amp; peripherals) and network equipment (printers, scanners, etc.). Provide first-level administration of Windows servers. Log incidents and their resolution in the support management application (GLPI). Resolve first-level hardware and software incidents. Coordinate the intervention of system and network administrators in case an incident cannot be resolved. Perform system administration checks on Windows servers to ensure application availability. Prepare for or diagnose client workstation (PC and peripheral) failures to maintain the IT infrastructure in operational condition. Manage the IT infrastructure (additions/exits) to maintain a consistent inventory. Provide regular reports to the Software and Hardware Manager. Work location: Tunis</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's/Master's degree; Excellent French/English proficiency; Good knowledge of Microsoft Office Suite; Rigorous profile, attention to detail; Planning and organizational skills; Analytical mindset; Comfortable working in a team; Time/stress management</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <div> <strong>Organizational Department / Unit to which the Consultant is contributing</strong> </div> <div> <br> </div> <p>The program specifically aims to improve the sustainability of the public health system's response to health challenges and migration in Tunisia, with an emphasis on the area of Zarzis. </p> <p> Under the overall supervision of the Head of Sub-office (Zarzis) and the direct supervision of the migration health physician, the successful incumbent will be responsible for the following tasks </p> <p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <ul> <li> <span>University or technical degree in nursing </span> </li> <li> <span>Minimum two years of relevant work experience </span> </li> <li> <span>Experience in the public health sector in Tunisia; knowledge of project development, implementation and monitoring is an advantage;</span> </li> </ul> <p> <strong>Experience</strong> </p> <ul> <li> <p> <span>Proven experience in community outreach and dialogue in addition to practical monitoring and evaluation experience</span> </p> </li> <li> <p> <span>Fully proficient in Microsoft Office, Word, Excel, Internet, PowerPoint and Email.</span> </p> </li> <li> <p> <span>Experience working in Emergency situations, with emergency cases.</span> </p> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li> <p> <span>In depth knowledge of the humanitarian context of medical assistance in relevance to different migrants populations</span> <span>.</span> </p> </li> </ul> <p> <strong>Languages</strong> </p> <p> <span>Fluency in French and Arabic is required.</span> </p> <p> <span>Working knowledge of English is desirable</span> <span>.</span> </p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p> <strong>Required Competencies</strong> </p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p> <p> <strong>Values </strong>- all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li> <strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li> <strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li> <strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li> <li> <strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p> <strong>Core Competencies</strong> behavioural indicators</p> <ul> <li> <strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li> <strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li> <strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li> <li> <strong>Accountability</strong>: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li> <strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul> <p><br></p><div><ul> </ul> </div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an integral part of the Customer Experience Department, this role will ensure client s satisfaction by providing technical and functional assistance to customers using our SaaS products (IPMS products, including Equinox Invention and Equinox Brand Proposal). This role requires a basic understanding of patent law and intellectual property concepts, as well as the ability to manage technical issues, troubleshoot software problems, and deliver exceptional customer service in a timely and efficient manger. The Customer Support Agent will respond to customer requests and follow the existing procedure to solve problems.</p><p>Principal Duties &amp; Responsibilities:</p><ul><li>Ensure client s satisfaction (provide technical and functional support).</li><li>Receive incoming customers' calls and emails.</li><li>Respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker), including troubleshooting software problems, systems performance issues, and user errors.</li><li>Support and educate the customer in the use of our Questel SaaS products (Equinox suite).</li><li>Communicate customers' requests for improvement of our SaaS products.</li><li>Ensure a proper follow-up with the clients.</li><li>Ensure good co-operation with Sales, Admin and Technical Teams.</li><li>Meet with customers to understand their needs and provide support solutions.</li><li>Ensure to be up-to-date on the latest product features and system updates.</li><li>Follow internal trainings for new and existing patent software functionality, troubleshooting techniques, and customer service best practices.</li><li>Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S</li><li>Communicate effectively with regional and global leadership if escalation is needed.</li><li>Work on special projects and other duties as assigned by management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</p><p>Education and Experience:</p><ul><li>Master or licence degree or comparable work experience</li><li>Proficient in Microsoft Office Suite</li><li>Minimum of two years experience in SaaS customer support (B to B), with a good ability to understand and solve technical problems.</li><li>Experience in the use of Equinox tools</li><li>Basic knowledge of Patents filing procedures or Intellectual Property in general</li><li>Fluency in French and English / proficiency at written French and English are required.</li><li>A third European language (Italian, Spanish, German) are a plus.</li></ul><p>Skills:</p><ul><li>Time management</li><li>Customer oriented</li><li>Autonomy and team spirit</li><li>Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships</li><li>Strong problem-solving skills</li><li>Taste for learning and listening</li><li>Tech friendly and technical versatility</li><li>Effective multi-tasking/prioritization skills</li><li>Effective written and oral communication skills</li></ul><p>Supervision Received:</p><ul><li>Supervision is provided by the Customer Support Manager, Equinox</li></ul><p>Physical/Sensory/Mental Demands:</p><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.</li><li>Consistently standing and/or sitting with the ability to meet with other team members</li><li>Consistently operating a computer and other office productivity machinery</li><li>Remembering names and details</li><li>Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients'</li></ul><p></p></section>

<p>Plan and manage the production process(equipment &amp; personnel) during the shift within the area of responsibility Ensures On Time In Full execution of production orders to the correct Customer Specific Requirements and LEONI work instructions Achievement of shift targets with regular follow up during the shift (Quantity/quality / RFT/ Efficiency etc) and launch corrective actions for any deviations, using the required tools &amp; methods (Kosu/8D/ PDCA QRQC etc) Ensure follow up of shift handover protocol (e.g. Recording / checking data in shift handover meeting / book) Ensures all visulisation within scope of control is maintained and updated Ensures regular exchange of information between departments during the shift (e.g. quality issues/ assembly issues/ plan deviations/ scrap/ missing material etc) Supports 5S improvements work place organisation and ergonomic improvements with supporting functions Ensures the correct management and handeling of material within scope of control (FIFO/ handeling/ storage etc) Actively supports continuious improvement activities within the plant(e.g. KATA, KAIZEN etc) Ensures people management within the shift for the target performance Ensures with training team employee qualification and polyvalance (job rotation) Supports related processes with people managment (AIP interviews/ absence management / disciplinary topics / recruitment/ vacation/ overtime/ bonus etc) Maintains and updates all required daily shift reports Ensures new team memebers are well integrated into the team and have correct support and coaching Performs performance review and validation of new employee at the end of the training/ probation period. Particpates in required segment / shift meetings / stand up etc to ensure communication through the shift Supports in all improvement projects launched (e.g. OPEX projects/ line balancing/ quality improvement etc) Collaborates with all required departments for the implementation of changes (customer driven or LEONI driven) Escalates according to defined escalation path, when needed</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education : University degree Experience: A minimum of 3 years experience, ideally with leadership background Language : French &amp; English IT: Microsoft Office Social competences: : Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>

<p>Plan and manage the production process(equipment &amp; personnel) during the shift within the area of responsibility Ensures On Time In Full execution of production orders to the correct Customer Specific Requirements and LEONI work instructions Achievement of shift targets with regular follow up during the shift (Quantity/quality / RFT/ Efficiency etc) and launch corrective actions for any deviations, using the required tools &amp; methods (Kosu/8D/ PDCA QRQC etc) Ensure follow up of shift handover protocol (e.g. Recording / checking data in shift handover meeting / book) Ensures all visulisation within scope of control is maintained and updated Ensures regular exchange of information between departments during the shift (e.g. quality issues/ assembly issues/ plan deviations/ scrap/ missing material etc) Supports 5S improvements work place organisation and ergonomic improvements with supporting functions Ensures the correct management and handeling of material within scope of control (FIFO/ handeling/ storage etc) Actively supports continuious improvement activities within the plant(e.g. KATA, KAIZEN etc) Ensures people management within the shift for the target performance Ensures with training team employee qualification and polyvalance (job rotation) Supports related processes with people managment (AIP interviews/ absence management / disciplinary topics / recruitment/ vacation/ overtime/ bonus etc) Maintains and updates all required daily shift reports Ensures new team memebers are well integrated into the team and have correct support and coaching Performs performance review and validation of new employee at the end of the training/ probation period. Particpates in required segment / shift meetings / stand up etc to ensure communication through the shift Supports in all improvement projects launched (e.g. OPEX projects/ line balancing/ quality improvement etc) Collaborates with all required departments for the implementation of changes (customer driven or LEONI driven) Escalates according to defined escalation path, when needed</p><p><strong>Desired Candidate Profile</strong></p><p>University degree<br>A minimum of 3 years experience, ideally with leadership background<br>French &amp; English<br>Microsoft Office<br>Conflict Management /Feedback Skills /Moderation Skills / Negotiation Skills /Presentation Skills / Problem Solving Techniques /Project Management</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Participate in risk analysis and classify the criticality of industrialization. Carry out the analysis of product manufacturability and inspectability. Formalize the preliminary production scheme (development and series). Identify preliminary industrialization needs and requirements, and initiate the industrial validation file (DVI). Contribute to the development of the industrialization planning. Lead or actively participate in the process FMEA. Design the manufacturing and series assembly process. Formalize the production scheme. Identify key process characteristics. Define acceptance test procedures. Validate production Bills of Materials. Draft specifications for manufacturing, assembly, and inspection tooling. Draft specifications for series test benches. Validate product packaging and preservation specifications. Contribute to the production preparation plan. Implement necessary actions to mitigate identified risks. Establish the list of product, process, and/or equipment evolution requests. Ensure the analysis of the measurement system. Participate in the evaluation of the series production preparation status. Validate product packaging and preservation specifications. Participate in the realization of the production preparation plan. Carry out the planned actions for risk mitigation. Perform pre-capability analyses and define objectives and samples for capability studies. Participate in the process FMEA review. Contribute to the action plan to resolve non-conformities identified during First Article Inspections (FAI). Formalize the initial surveillance plan, in conjunction with Development Quality. Analyze the causes of insufficient operational performance and implement an improvement plan. Participate in the review of the control plan and process FMEA. Capitalize and share lessons learned from the industrialization project. Participate in the closure of the industrialization project. Participate in project progress monitoring routines with the industrialization team (Visual Planning, OBEYA). Contribute to technical analyses and expertise in case of product or process issues. Actively participate in technological watch related to their area of activity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Negotiation Management / Leadership, team supervision and management</p><p>Mastery of problem-solving methods (8D, QRAP, QRQC...)</p><p>Mastery of the Microsoft Office suite</p><p>Budget Management and Control</p><p>Conflict Management</p><p>Communication</p><p>Analytical, synthesis, and structuring skills</p><p>Persuasion skills</p><p>Autonomy and initiative</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><font dir="auto" ><font dir="auto" >Job description</font></font></b><font dir="auto" ><font dir="auto" > Transport Specialist Location: Sousse VEO Worldwide Services is a B2B service provider that has been developing its business in Eastern Europe for 19 years. We have a vast knowledge base, built up during these 19 years of VEO's presence in Central and Eastern Europe. It's there to be used. All you need is the will to make it happen. We can't help you with that will, but for the rest, yes, we can! Are you a rigorous and communicative person, attentive to detail? Do you enjoy working with numbers? We encourage you to apply. We are currently looking for a Transport Specialist. Your main tasks will be: Contacting freight suppliers in Europe by phone and email to ensure the continuous supply of logistics platforms and to obtain the necessary logistical information for organizing transport; Setting delivery dates and times at destination platforms by phone and email; Inform the Purchasing and Marketing department (on behalf of the client) of blocked orders; Communicate transport quotes at the request of the marketing department (on behalf of the client); Organize the transport of goods from suppliers in Europe to logistics platforms and track orders until receipt of goods; Contact current and new carriers to identify the best transport solution in terms of delivery times and transport costs; Contact new carriers specializing in groupage/full truckload/refrigerated transport and specific routes; Communicate the necessary information to the manager to validate transport invoices, pallets, and resolve disputes with carriers; Ensure the transfer of tasks and knowledge for the drafting of work procedures within the department; Collect and synthesize preliminary data for the preparation of specific reports; Participate in the process of improving processes and workflows within the department with the aim of streamlining ongoing activities; Be responsible for compliance with legal rules relating to the secrecy and confidentiality of data and information.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Job requirements</font></font></h2><p><font dir="auto" ><font dir="auto" >Requirements: Academic level: Higher education. Foreign languages: French - level B2; English - level B2; Knowledge of other languages ​​such as German/Spanish/Italian - level C1 is an asset. Technical skills: Microsoft Office (Excel, Word, PowerPoint), Outlook Mail. Programs used: SAP, TMS. Experience: At least 2-3 years of experience in logistics, transportation, and customer service. Key skills: Excellent communication, diplomacy, and negotiation skills. Strong organizational skills, ability to prioritize, and respect for deadlines. Results-oriented, persevering, and responsible. Analytical and synthesis skills, and strong attention to detail. Ability to solve problems and propose innovative solutions. Adaptability, stress management, and emotional control. Effective collaboration with clients, suppliers, and partners. Commitment to continuous process and performance improvement. Skills in recruitment, coaching, and talent development.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Requisition ID 36706 Office Country Tunisia Office City Tunis Division Banking Countries of Operations Contract Type Short Term Contract Length 12 months Posting End Date 25/05/2026 Purpose of the Job The Receptionist is responsible for providing secretarial, clerical and administrative support to Resident Office (RO) staff in order to ensure an effective and efficient operation of the office. Acting as the first point of contact the Receptionist deals with general enquiries, answers phone calls and greets visitors as they arrive at the office. They also ensure that the office activities are running smoothly in terms of supplies and equipment and support the Resident Office staff with basic clerical duties and tasks. The Receptionist contributes to maintaining a safe and secure office environment by supporting basic security protocols, including visitor access control, monitoring of entry points, and adherence to safety and security procedures. As the first point of contact, the role also involves maintaining awareness of potential risks and promptly reporting any security or safety concerns in line with office guidelines. Accountabilities and Responsibilities Reception (75%) • Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable. • Answer questions about organization and provide callers with address, directions, and other information. • Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate. • Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log. • Manage visitor access in line with security procedures, including verifying identity, issuing guest passes, escorting visitors, and preventing unauthorized entry. • Monitor access to the office by observing entry points and, where applicable, using available systems (e.g. CCTV, alarms) to identify and report suspicious activity or security risks • Depending on RO, may prepare meeting rooms with presentation equipment/materials and refreshments; arrange passes, monitor visitors, and prepare periodical visitor statistics for HQ. • Assist visiting missions if required. • Support office safety and security by following established procedures, maintaining vigilance, and promptly reporting incidents, hazards, or irregular situations • In case of emergencies (e.g. fire alarms, medical situations), assist with initial response actions such as guiding visitors/staff and informing relevant contacts in line with office protocols. Clerical/Administrative (25%) • Work closely with the Admin Team and coordinate, where relevant, with the RO Security Focal Point to ensure smooth office operations and adherence to administrative and security procedures. • Arrange couriers screen, sort and process mail for RO staff, ensuring secure handling of sensitive or confidential documents. • Scan, copy and send documents. • Depending on RO, it may be required to provide ad hoc support to the assistants/administrative staff/Office Manager • May be responsible for the maintaining of staff whereabouts schedule. • May be responsible for checking general RO e-mail and forwarding to the relevant staff member for further action. • May be entitled to ITC duties • Assist in maintaining accurate administrative records (e.g. contact lists) to support safety, communication, and emergency preparedness. • Report any observed security, safety, or operational risks or irregularities to the Admin Team or RO Security Focal Point in a timely manner. What is it like to work at the EBRD? Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. The EBRD environment provides you with: • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in; • A working culture that embraces inclusion and celebrates diversity; • An environment that places sustainability, equality and digital transformation at the heart of what we do. Diversity is one of the Bank s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum secondary education, university preferred. • Previous experience in a receptionist / secretarial capacity. • Familiarity with the use of office equipment, such as fax, photocopiers etc. • Excellent verbal communication skills with a good telephone manner. • Good interpersonal skills. • Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary. • Ability to work on own initiative and take responsibility where necessary and to work as part of a team. • Multilingual English plus relevant country of operation language • A good phone manner and excellent organisational skills with ability to deal with people effectively. • Follow the Bank s policies and procedures, including basic safety and security protocols. • Awareness of confidentiality requirements and information security principles in an office environment. • Ability to remain vigilant and exercise sound judgement when handling visitors, communications, and sensitive information. • Security certification, training, or prior security-related background is considered an asset. • Ability to work to a high standard (and while under pressure). • Responsible and attentive approach to maintaining a safe, secure, and well-controlled office environment. • Honest and trustworthy. • Good time management skills. • Cultural awareness and sensitivity.</p><p></p></section>

<p>Job Title: Goldstar Processing Support Agent UK Market (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer.</li><li>Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Day Shift</p><ul><li>Collaborate in real time with cross-functional and international teams.</li><li>Enjoy a structured schedule aligned with business hours.</li></ul><p>Requirements &amp; Qualifications</p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul><p>What we Offer</p><p>At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</p><ul><li>Transportation Support: Shuttle service for a stress-free commute</li><li>Health Insurance: Comprehensive medical coverage to support your well-being</li><li>Meal Vouchers: Daily meal support to make your workdays easier.</li><li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li><li>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li></ul><p>Our Hiring Process</p><ul><li>Application Review</li><li>Phone screening (if your profile matches the role requirements)</li><li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li><li>Final decision</li></ul><p>Our values</p><p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p><ul><li>Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</li><li>Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</li><li>Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</li><li>Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</li><li>People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Proficient written and oral (in English) is essential. Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title: </b>Goldstar Customer Support Agent EU (Day Shift) Location : Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Customer Support &amp; Communication Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner. Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution. Proactively communicate updates and manage customer expectations throughout the order process. Pre-Order Support Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives. Support customers and sales teams with product selection, vision boards, and other sales tools. Handle inquiries related to compliance, packaging, rush requests, and special order requirements. Post-Order Support Provide order updates, tracking information, and support for out-of-stock alternatives or order changes. Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities. Create redo orders, production requests, and factory back orders where required. Issue Resolution &amp; Escalation Management Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently. Process credit memos and coordinate corrective actions where necessary. Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution. Cross-Functional Collaboration Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction. Support internal teams with API inquiries, website registration, and system-related processes when needed. Administration &amp; Performance Maintain accurate records of customer interactions, issues, and resolutions in internal systems. Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met. Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS). Additional Duties Comply with all company policies, procedures, and safety regulations. Maintain a clean and organized work environment. Support additional tasks and projects as required by management. Must be available to handle inbound and outbound communications (internal and external). Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Requirements &amp; Qualifications Experience Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required. Skills &amp; Competencies Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our Hiring Process Application Review Phone screening (if your profile matches the role requirements) One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour) Final decision Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a customer service or sales role is essential. Experience in a B2B environment is an advantage. Experience in the promotional products industry is a plus but not required.</p><p><strong>Skills &amp; Competencies</strong> Languages Native-level or near-native English language skills are required, particularly in spoken communication , as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. Excellent written communication skills in English are also essential Strong customer service mindset with excellent communication and interpersonal skills. Strong problem-solving skills and ability to make decisions quickly under pressure. Excellent attention to detail and a high level of accuracy. Strong organizational and time management skills with the ability to prioritize effectively. Ability to work with urgency in a fast-paced and dynamic environment. Team player with the ability to collaborate cross-functionally. Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h3>Required Qualifications and Experience</h3><p>Education</p><ul><li>Bachelor's degree in Political, Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field from an accredited academic institution with three years of relevant professional experience; or,</li><li>High School diploma with five years of relevant professional experience.</li></ul><p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience</p><ul><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations;</li><li>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups;</li><li>Prior work experience with international humanitarian organizations, non-government or government institutions/organisation in a multi-cultural setting is an advantage; and,</li><li>Experience in Monitoring and Evaluation of development projects, creation of Communication and Visibility materials, Reporting, Project Development, is considered an asset.</li></ul><p>Skills</p><ul><li>Strong organizational, planning, and coordination skills, particularly in the implementation of construction-related projects;</li><li>Strong skills in using Microsoft Office (Outlook, Word, Excel, PowerPoint);</li><li>Skills in using Adobe suit (Photoshop, InDesign);</li><li>Excellent time management, attention to detail, and problem-solving skills;</li><li>Excellent verbal and written communication skills in English, Arabic, and French; and,</li><li>Ability to work effectively and harmoniously within a team of colleagues from diverse cultural and professional backgrounds.</li></ul><p>Languages</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French,).</p><h3>Required Competencies</h3><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h3>Values</h3><p>- all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h3>Core Competencies</h3><p>behavioural indicators</p><strong>Level 1</strong><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p></p></section>