Logistics Manager Jobs - Sfax Tunisia

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To ensure customer support across the various CIC channels and guarantee a high-quality, fast and solution-oriented customer experience.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main Responsibilities: Respond to customer inquiries by phone, email, and fax, providing reliable and appropriate responses. Ensure customer callbacks when calls are abandoned. Receive customer purchase orders, clarify requirements, and review customer purchase order contracts or PFCs. Record and validate confirmed customer orders. For any complaints, record them in the dedicated tool and follow up until resolution. Adhere to procedures, quality standards, and processing deadlines. Conduct technical studies, provide customer advice, and handle specific requests. Configure pricing for various products and supplements in the sales management system for export and local markets. Escalate complex requests to the relevant departments. Ensure the filing and archiving of CIC documents. Contribute to improving customer satisfaction.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Minimum qualification: Baccalaureate level diploma. Knowledge of contract review elements: catalogue / price list / deadlines / sales support tools / general terms and conditions of sale / logistics and shipping methods and channels. Technical knowledge (thinning techniques, pre-caling). Knowledge of IT tools. Required qualities: Communication, listening skills, good interpersonal skills, teamwork skills.</font></font></p>

<p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Organizational Department / Unit to which the Consultant is contributing The consultant will contribute to the work of IOM Tunisia s Migration Health Division (MHD). The consultant will work under the direct supervision of the Migration Health Officer and in close coordination with MHD physicians, nurses and other relevant MHD personnel. Coordination with Protection, MHPSS, programme and other units may take place when required for appropriate beneficiary support and referral, while the consultant s primary function remains the provision of psychological services within MHD Medical Direct Assistance. Under the overall supervision of Head of Sub Office in Sfax, and the direct supervision of the Migration Health Officer and MHD Physician, and in coordination with the MHD medical team and relevant referral services, the consultant will undertake the following duties and responsibilities:</p><p>Task 1: Psychological assessment and identification of needs Conduct psychological and psychosocial assessments of beneficiaries referred through MHD Medical Direct Assistance, within the scope of professional competence. Identify mental health, psychosocial and functional needs and contribute relevant findings to the multidisciplinary assessment of beneficiaries. Identify cases requiring urgent or specialized mental health intervention and promptly communicate the need for appropriate referral through established MHD pathways. Support identification of vulnerability and safeguarding concerns and facilitate appropriate referral/coordination in accordance with IOM procedures.</p><p>Task 2: Direct psychological support and brief interventions Provide individual psychological consultations and appropriate brief, evidence-informed psychosocial interventions within the consultant s professional scope. Provide psychological support to beneficiaries experiencing distress, adjustment difficulties, anxiety, low mood or other psychosocial concerns where appropriate to the MHD DA framework. Provide basic psychoeducation and practical coping strategies tailored to the beneficiary s needs and circumstances. Maintain a culturally sensitive, trauma-informed, non-discriminatory and person-centred approach.</p><p>Task 3: Follow-up, referral and continuity of care Undertake follow-up consultations for beneficiaries receiving MHD DA when clinically indicated and agreed with the supervising Migration Health Officer. Coordinate referrals to appropriate public, private, community or specialized mental health services when needs exceed the scope of MHD psychological support. Support continuity of care by communicating relevant clinical information through authorized and confidential channels and documenting referrals and follow-up appropriately. Follow up on referral outcomes where appropriate and within the agreed MHD workflow.</p><p>Task 4: Multidisciplinary MHD case management and clinical coordination Participate in relevant multidisciplinary case discussions with MHD physicians and other authorized health staff. Provide professional psychological input to support medical/DA case planning, follow-up and referral decisions. Advise the MHD medical team, within professional competence, on psychosocial considerations relevant to beneficiary care. Escalate clinically significant concerns to the supervising Migration Health Officer in a timely manner.</p><p>Task 5: Confidential documentation and reporting Maintain accurate, timely and confidential records of psychological consultations, assessments, interventions, referrals and follow-up in accordance with applicable IOM procedures and professional standards. Ensure that only necessary information is shared with authorized personnel and that medical/psychological information is handled through approved confidential channels. Provide concise activity and caseload information required for MHD monitoring and reporting, without compromising beneficiary confidentiality. Immediately report any serious incident, safeguarding concern or other matter requiring management attention through the appropriate MHD channels.</p><p>Task 6: Limited technical contribution to MHD programming Provide technical input on psychological and psychosocial issues when requested by the Migration Health Officer. Contribute, when directly relevant to the consultant s professional expertise, to development or improvement of MHD referral pathways, clinical workflows, tools or guidance. Support selected MHD health activities only where the contribution is directly related to psychological expertise and does not detract from the primary Medical Direct Assistance function.</p><p>Performance indicators for the evaluation of results - Psychological consultations and assessments are delivered within agreed timelines and professional standards. - Beneficiaries referred for psychological support receive appropriate assessment, intervention, follow-up and/or referral according to identified needs. - Urgent or high-risk cases are identified and escalated/referral is initiated in a timely manner. - Clinical and psychosocial documentation is accurate, complete, confidential and maintained through approved channels. Effective multidisciplinary coordination with the MHD medical team is demonstrated. - The consultant maintains professional boundaries, confidentiality and ethical standards throughout the assignment.</p><p><strong>Desired Candidate Profile</strong></p><h3>Required Qualifications and Experience</h3><ul><li>Education - University degree in Psychology, Clinical Psychology, Counselling Psychology or a closely related field from an accredited academic institution.</li><li>Professional registration/licensing or authorization to practice psychology in Tunisia, where applicable, is required.</li><li>Experience - Two (2) years of relevant professional experience in psychological assessment, counselling, mental health or psychosocial support.</li><li>Demonstrated experience providing direct psychological services to vulnerable populations is highly desirable.</li></ul><h3>Skills</h3><ul><li>Strong psychological assessment, counselling and communication skills.</li><li>Ability to work with vulnerable beneficiaries in a culturally sensitive and non-judgmental manner.</li><li>Good clinical judgment within the scope of professional competence and the consultancy.</li><li>Ability to identify urgent concerns and escalate appropriately.</li><li>Strong documentation, organization and follow-up skills.</li><li>Ability to work effectively as part of a multidisciplinary health team.</li></ul><h3>Languages</h3><ul><li>For this consultancy, Fluency in Arabic is required.</li><li>Working knowledge of French is required.</li><li>Working knowledge of English is an asset.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li></ul><h3>Required Competencies</h3><ul><li>IOM s competency framework can be found at this link .</li><li>Competencies will be assessed during the selection process.</li></ul><h3>Values</h3><ul><li>all IOM staff members must abide by and demonstrate these five values:</li><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><h3>Core Competencies behavioural indicators</h3><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul>