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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>External Job Description</span><p>At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.</p><br><br><br><p>With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.</p><br><br><br><p>Do you want to work for a Top Employer with international career opportunities? This is for you!</p><br><br><br><p>Today, we are looking for a&nbsp;<strong>National Field Supervisor</strong>&nbsp;who will take charge of facilitating and assist with and coaching high-performing field teams across Tunisia.</p><br><br><br><p><span>Your ‘day to day:</span></p><br><br><br><ul><li><strong>Agency Governance &amp; Compliance Advisory:&nbsp;</strong>Advise on third-party agency management, including governance structures, budget control mechanisms, and compliance protocols. Ensure alignment with regulatory standards and internal marketing codes through robust audit and monitoring systems.</li><li><strong>Data Intelligence &amp; Field Tool Optimization:&nbsp;</strong>Consult on the implementation and enhancement of data systems and digital tools. Provide analytical models and reporting frameworks that enable route optimization, performance tracking, and data-driven decision-making.</li><li><strong>Field Force &amp; Performance Enablement:&nbsp;</strong>Supporting developing field force that align with business goals. Deliver structured coaching programs, performance management systems, and operational playbooks.</li></ul><br><p><strong><span>Who we’re looking for:&nbsp;</span></strong></p><br><br><br><ul><li>Graduate in Commercial, Marketing or a related field.</li><li>Proven experience in field operations, sales execution or retail management.</li><li>Strong leadership and coaching capabilities.</li><li>Proficiency in data tools and performance tracking.</li><li>Experience in FMCG or retail sectors preferred.</li><li>Fluency in English &amp; French (Spoken and Written).</li></ul><br><p>FIND A NEW PATH</p><br><br><br><p>Philip Morris International offers you a new perspective in Tunisia. Here, you will never stop exploring and discovering. We take on-the-job learning to another level, giving you every opportunity to develop your career and reach your full potential. This position will advance your experience with innovative technologies, services, and processes. Backed by a competitive salary and compensation package, you will work in a professional setting with clients and team members from all over the world.</p><br><br><br><p>Philip Morris International: Delivering a Smoke-Free Future</p><br><br><br><p>Philip Morris International (PMI) is a leading international tobacco company working to deliver a smoke-free future and evolving its portfolio for the long term to include products outside of the tobacco and nicotine sector. The company’s current product portfolio primarily consists of cigarettes and smoke-free products. Since 2008, PMI has invested more than USD 10.5 billion to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke, with the goal of completely ending the sale of cigarettes. This includes the building of world-class scientific assessment capabilities, notably in the areas of pre-clinical systems toxicology, clinical and behavioral research, as well as post-market studies. In November 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the companies’ IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS Platform 1 devices and consumables and Swedish Match’s General snus as Modified Risk Tobacco Products. As of September 30, 2023, PMI's smoke-free products were available for sale in 82 markets, and PMI estimates that approximately 19.7 million adults around the world had already switched to IQOS and stopped smoking. Smoke-free products accounted for approximately 36.2% of PMI’s total third-quarter 2023 net revenues. With a strong foundation and significant expertise in life sciences, PMI announced in February 2021 its ambition to expand into wellness and healthcare areas and, through its Vectura Fertin Pharma business, aims to enhance life through the delivery of seamless health experiences.</p><br><br><br><p>For more information, please visit www.pmi.com and&nbsp;www.pmiscience.com.</p><br><br><br><p>"PMI is an Equal Opportunity Employer</p><br><br><br><p>#LIJobs</p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Who We Are</b><p><b>ABOUT ENOVIS™</b></p><br><p>Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.&nbsp;For more information about Enovis, please visit www.enovis.com.</p><br><p><b>What You'll Do</b></p><br>Develops, implements and maintains the activities of quality control systems. Oversees development and implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of company products. Develops budget and monitors expenditures. Makes recommendations for corrective action necessary to ensure conformity with quality specifications. Ensures finished products conform to government and company standards and satisfy good manufacturing practices regulations. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates on predetermined work assignments which are completed using established guidelines, procedures and policies. Generally, supervises semi-skilled employees.<p><b><span>EQUAL EMPLOYMENT OPPORTUNITY</span></b><span><br>Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.</span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At National Pen, we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products. With a workforce from over 30 different countries and 18 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful. If you have the desire to be successful, exceeding targets and work in a team-based organization, please apply below. The Quality Inspector and Credit Processor should be highly motivated and analytical with strong focus on attention to detail thus ensuring, internal and external, customer satisfaction. You will be responsible for inspecting product outputs, identifying mistakes or non-compliance issues and process credit notes to customers. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Perform detail checks on customer orders to capture the highest level of accuracy and detail.</li><li>Provide feedback across all levels of the organization including supervisors and sales team on any issues.</li><li>Identify, discuss and resolve issues</li><li>Provide actionable data to various support groups as needed</li><li>Work independently whilst working within the team</li><li>Support process and quality improvements in the Contact Centre</li><li>Identify order/product opportunities and issues, then determine when escalation is necessary</li><li>Investigate and respond to all quality issues</li><li>Perform verification and process of credit</li><li>Investigate customer complaints and non-conformance issues</li><li>Prepare and submit reports to the quality management team</li><li>Solve practical problems and deal with a variety of variables in situations.</li><li>Define problems, collect data, establish facts, and draw valid conclusions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements &amp; Qualifications</p><ul><li>A minimum of 1 year experience in a similar role</li><li>A fluent level in English is a must</li><li>Contact Centre experience is required</li><li>Knowledgeable of quality assessment processes is a plus</li><li>Self-motivated and goal oriented</li><li>Strong Communication Skills</li><li>Advanced MS office (Excel / Power Point /Word)</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Reporting directly to the Delivery Manager, you will be responsible for the operational management of a team of HelpDesk technicians, ensuring compliance with procedures and commitments.</font></font></p><p><font dir="auto" ><font dir="auto" >Missions:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >You manage daily production (priority management, planning, team task organization)</font></font></li><li><font dir="auto" ><font dir="auto" >You will be responsible for implementing procedures and managing knowledge.</font></font></li><li><font dir="auto" ><font dir="auto" >You will be responsible for the integration, support, and training of your team members.</font></font></li><li><font dir="auto" ><font dir="auto" >You are responsible for ensuring the optimal functioning of production while respecting objectives, particularly in terms of customer service quality (reporting, statistical monitoring).</font></font></li><li><font dir="auto" ><font dir="auto" >You are expected to contribute ideas to optimize the quality of service (participation in the technical committee).</font></font></li><li><font dir="auto" ><font dir="auto" >You participate in providing support to users.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and synthesis skills will be key criteria for success in this position.</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Mastery of the fundamental trades of service desk and/or proximity.</font></font></li><li><font dir="auto" ><font dir="auto" >Technical knowledge of the environment used (business applications, diagnostic tools, office environment)</font></font></li><li><font dir="auto" ><font dir="auto" >Bachelor's degree plus a relevant qualification in computer science and/or a minimum of 3 years' experience in an equivalent position</font></font></li><li><font dir="auto" ><font dir="auto" >Supervision of a team 24/7</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Production</p><br><br><p>Fabrication montage reparation - Responsable de production/ reparation</p><br><br><p>Responsable Activité F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Manager une équipe pluridisciplinaire pour atteindre les objectifs SQDCPI de l'activité<br>Participer dans la mise en œuvre du HK dans son périmètre<br>Etre le responsable de la stabilité sociale du périmètre dans lequel il exerce<br>Développer et coacher ses équipes<br>Être le garant de la sécurité et le pilotage du traitement des incidents dans son périmètre<br>Avoir une forte orientation client dans le management des équipes et des performances<br>S'assurer du respect des règles et des standards applicables<br>Déployer et faire respecter le règlement intérieur en cohérence avec les valeurs de l'entreprise<br>Être le responsable du niveau de performance de son activité en termes opérationnel et financier SQDCPI et respect du budget en cohérence avec la politique qualité de l'entreprise<br>Être le garant de la mise en œuvre du PDP<br>Garantir le maintien et l'efficacité des routines de management<br>Participer aux audits internes, clients ou règlementaires<br>Participer dans le déploiement du HK dans son périmètre<br>Encourager les idées d'amélioration et d'innovation<br>Réaliser les entretiens annuels d'évaluation de ses collaborateurs<br>Maintenir un climat serein au sein de son périmètre<br>Réaliser les entretiens d'embauches et assurer l'intégration, la formation, la polyvalence /poly-compétence et l'évaluation de son équipe</p><br><br><p>Aptitudes managériales et sens du leadership<br>Affirmation<br>Veille Organisationnelle<br>Flexibilité<br>Capacité de synthèse<br>Veille stratégique<br>Rigueur</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >What if you led one of NeoXam's most strategic transformation projects? We are looking for a Jira &amp; Confluence Cloud Administrator (M/F) to lead the migration of our Atlassian ecosystem to the cloud and transform it into a modern, reliable, and data-driven platform. At the heart of the Software Factory, you will wear three hats: hands-on administration, migration management, and analytical reporting. You will be the key contact for the Support and R&amp;D teams and the driving force behind the standardization of usage across the company. Your mission: Your priority for the coming months will be to support the teams in the transformation from Jira Server to JSM &amp; Jira Cloud and to establish best practices for using the tool and its plugins.</font></font></p><p><strong><font dir="auto" ><font dir="auto" >Jira &amp; Confluence Cloud administration (core role)</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Administer and maintain Jira and Confluence Cloud environments: configuration, workflows, permissions, schemas, automations.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure the stability, performance and security compliance of the platform.</font></font></li><li><font dir="auto" ><font dir="auto" >Standardizing usage between teams: best practices, governance, templates.</font></font></li><li><font dir="auto" ><font dir="auto" >Supporting users in the adoption and optimization of Jira / Confluence and their plugins.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Jira migration program (high priority)</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Managing the migration from Jira Server to Jira Cloud: strategy, data selection and mapping, validation.</font></font></li><li><font dir="auto" ><font dir="auto" >Ensure business process continuity during migration phases and coordinate the waves with stakeholders.</font></font></li><li><font dir="auto" ><font dir="auto" >Short term: migration of Support teams to Jira Service Management (JSM).</font></font></li><li><font dir="auto" ><font dir="auto" >Medium term: migration of R&amp;D teams to Jira Software Cloud.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Reporting &amp; Analytics (Expertise Required)</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Design and maintain dashboards and reports with eazyBI and Power BI.</font></font></li><li><font dir="auto" ><font dir="auto" >Provide operational indicators (Support metrics, SLA, usage, backlog) and inform management decisions with data.</font></font></li></ul><p><strong><font dir="auto" ><font dir="auto" >Collaboration &amp; continuous improvement</font></font></strong></p><ul><li><font dir="auto" ><font dir="auto" >Working hand in hand with the Support (JSM adoption), R&amp;D (Jira Software usage) and IT / DevOps / Software Factory teams.</font></font></li><li><font dir="auto" ><font dir="auto" >Identify opportunities for process automation and optimization, and contribute to internal standards and best practices.</font></font></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Solid experience in Jira Cloud and Confluence Cloud administration.</font></font></li><li><font dir="auto" ><font dir="auto" >Proven experience on Jira (Server Cloud) migration projects.</font></font></li><li><font dir="auto" ><font dir="auto" >Strong expertise in eazyBI and Power BI.</font></font></li><li><font dir="auto" ><font dir="auto" >Good understanding of Support and Development workflows (Agile, ITSM).</font></font></li><li><font dir="auto" ><font dir="auto" >Experience with Jira Service Management (JSM) and project management.</font></font></li><li><font dir="auto" ><font dir="auto" >Knowledge of automation (Jira Automation, integrations, REST APIs) and large-scale multi-team environments.</font></font></li><li><font dir="auto" ><font dir="auto" >Curiosity, involvement and autonomy.</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to propose solutions.</font></font></li><li><font dir="auto" ><font dir="auto" >Daily learning and development are essential.</font></font></li><li><font dir="auto" ><font dir="auto" >Rigour, tenacity and a genuine ability to communicate and promote good practices.</font></font></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar Processing Support Agent – UK Market (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact Centre Supervisor</span> <br> <span><strong>Overview of Role:</strong></span><br><span>The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <ul> <li><span>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</span></li> <li><span>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</span></li> <li><span>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</span></li> <li><span>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</span></li> <li><span>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.&nbsp;</span></li> <li><span>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</span></li> <li><span>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.&nbsp;</span></li> <li><span>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.&nbsp;</span></li> <li><span>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)&nbsp;</span></li> <li><span>Proactively communicate with customers to manage expectations and ensure satisfaction. Any other tasks that may be required</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Perks of the Day Shift</u></strong></span></p><br> <ul> <li><span>Collaborate in real time with cross-functional and international teams.</span></li> <li><span>Enjoy a structured schedule aligned with business hours.</span></li> </ul> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span><strong>Attention to detail</strong> – strong accuracy, reading, comprehension and listening skills are critical</span></li> <li><span><strong>Problem solving skills</strong> - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</span></li> <li><span><strong>Languages</strong> - Proficient written and oral (in English) is essential.&nbsp;</span></li> <li><span>Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential&nbsp;</span></li> <li><span><strong>Customer Service Focus</strong> - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</span></li> <li><span>A <strong>sense of urgency</strong> and the ability to work in a fast-paced and challenging work environment is essential</span></li> <li><span><strong>Excellent organization</strong> and <strong>time-management</strong> skills are also essential</span></li> <li><span>Computer literate, with good keyboard skills; familiar with different on-line database packages and the <strong>Microsoft office Suite</strong> of products. Experience using the Matrix/GOPA entry app is an advantage.</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Employee Testimonial</u></strong></span></p><br> <p><span>“Working as a Marketing Coordinator at Pens.com has given me great exposure to international campaigns and cross-functional collaboration. It’s a dynamic role where I’ve been able to develop both my analytical and creative skills while growing within a supportive team.”</span><br><span>— Sirine K.</span></p><br> <br> <span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.</p><br><p>Since mid‑2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.</p><br><br><br>Job Description<p>Machine Planning &amp; Capacity Management:<br></p><br><p>- Defines and prioritizes the cutting order and redistributes the machine workload (e.g. because of preventive or unplanned maintenance affected machines must be redistributed).<br></p><br><p>- Builds an urgent optimization, (if required e.g. in case of urgent request of customer, unavailability, utilization, or lack of material availability).<br></p><br><p>- Checks the existing databases (e. g. Cutting Area Optimization (CAO), FORS, etc. for missing data e.g. crimp data, routing, tools, etc.).<br></p><br><p>- Identifies and conducts continuous improvement activities in the area of responsibility.<br></p><br><p>Assembly planning areas:<br></p><br><p>- Routes and prioritizes the order distribution to production lines and workstations after receiving the required plan from Value Chain Management.<br></p><br><p>- Moves orders within the sequence to accommodate urgent orders, missing material impact etc.<br></p><br><p>- Creates required reports for order completion e. g. On Time, In Full data (OTIF).<br></p><br><p>- Monitors plan adherence and escalates deviations to supervisor.<br></p><br><p>- Initiates plan changes if required due to external factors (Urgent customer orders/ Missing material/resources/equipment).<br></p><br><p>- Participates and supports the regular meetings on schedule adherence with all involved functions i. e. shift leader, segment leader, Value Chain Management.</p><br><br><br>Qualifications and Experience<p>• Education Level : Min BTS in technical field.</p><br><p>• Experience: Minimum of 1 year&nbsp;&nbsp;<br></p><br><p>• Communication</p><br><p>• Social &amp; intercultural sensitivity</p><br><p>• Change management</p><br><p>• Target &amp; result orientation</p><br><p>• Motivation &amp; resilience</p><br><p>• Self-organization</p><br><p>• Conflict management&nbsp;</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>Tunis<br> Expected duration<br>1 Sep- 31 Dec 2026<br> Duties and Responsibilities<br>The intern shall support OHCHR Country Office in Tunisia in fulfilling its mission: to work for the protection of all human rights for all people; and to assist those responsible for upholding such rights in ensuring that they are implemented. Daily responsibilities of the human rights intern will depend on the individual's background and duties may include but are not limited to compiling basic information, analyzing key issues, collecting information and documents received. The intern may: review relevant information and documents related to OHCHR work in order to acquire basic understanding of the mandate, strategic policies, framework of programmes/ activities of the Office and assist the Human Rights Officers (HROs) in their work. Assist in analyzing information pertaining to the Universal Periodic Review (UPR), treaty bodies and special procedures and follow-up, as necessary. Lend support to technical cooperation activities conducted by HRO. Assist in organizing meetings, seminars and official missions; and perform other duties requested by supervisor, as appropriate.<br> Qualifications/special skills<br>Applicants must either: (a) Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or, (b) Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s level or equivalent). Academic backgrounds in international relations, international human rights law, political science, or related fields is desirable. n/a N/A<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this internship fluency in Arabic and French is required. Knowledge of English is desirable.<br> Additional Information<br>Not available.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under the direct supervision of the Chief of Mission (COM) and in coordination with the Regional Security Officer (RSO) based in the Regional Office in Cairo, the Senior Field Security Associate will be responsible for providing specialized support to all security related aspects of field operations. The Senior Field Security Associate will support the direct supervisor in establishing and maintaining an appropriate an appropriate level of security awareness in Tunisia.</p> <ol> <li> <p>Establish and maintain effective working relationships with country United Nations Department of Safety and Security (UNDSS) office, host government agencies, and local authorities responsible for security, in order to obtain up-to-date security-related information that is beneficial to Tunisia. </p> </li> <li> <p>Assist the Chief of Mission in collecting, updating and communicating information regarding the security situation in Tunisia. Carry out the adequate gathering and verification of security information that may be required for a proper analysis of the situation. </p> </li> </ol> <ol> <li> <p>Undertake an active role in the development and implementation of IOM Country Office-specific security plans including contingency and emergency response plans, Standard Operating Procedures (SOPs), including providing security-related inputs into the Business Continuity Plan (BCP). </p> </li> </ol> <ol> <li> <p>Undertake an active role in the conduct of the Security Risk Management (SRM) and the monitoring of the security measures implementation as recommended in the Security Risk Management (SRM) process for the area of operation, in close coordination, in close coordination with Chief of mission and the United Nations Department of Safety and Security (UNDSS). </p> </li> </ol> <ol> <li> <p>Conduct security assessments and provide advice on Residential Security Measures (RSM) to IOM personnel, as well as on latest trends and threats to staff safety and security. </p> </li> </ol> <ol> <li> <p>Support the effective management of the Country Office Warden system, by maintaining updated staff lists, including call sign lists, and ensuring the overall operability of communications systems particularly SCAAN. Assist in ensuring that all relevant safety and security information is disseminated in a timely manner to IOM personnel. </p> </li> </ol> <ol> <li> <p>Monitor security incidents affecting IOM personnel, premises, assets, and operational activities in Tunisia. This includes preparing security reports such as Security Incident Reports and Weekly Reports. </p> </li> </ol> <ol> <li> <p>In coordination with Chief of Mission provide security briefings for IOM personnel deployed to and travelling within Tunisia and coordinate all travel security requirements for the Country Office relating to all IOM operations, including assessments of road, air and river transport networks, medical evacuations and international staff travel within and from/to Tunisia.</p> </li> </ol> <ol> <li> <p>Maintain an orderly filing system for confidential correspondence, security files/documents. This includes maintaining a database on contact details of country UNDSS office and host country security authorities. </p> </li> </ol> <ol> <li> <p>In coordination with the Chief of Mission, implement IOM Tunisia security measures, verify that access control procedures are effective, and propose any necessary improvements.</p> <p> </p> </li> <li> <p>Provide assistance in the conduct and follow up of investigations and incidents affecting IOM personnel, premises and assets.</p> </li> </ol> <ol> <li> <p>Respond to staff queries on security issues and provide security-related advise as required.</p> </li> </ol> <ol> <li> <p>Monitor the physical security of IOM [Country] premises and report on deficiencies. Supervise the guard force in accordance with relevant UNSMS policies.</p> </li> </ol> <ol> <li> <p>Maintains liaison with commercial companies used for UN security offices and residences to facilitate the effective and efficient use of the guard force. </p> </li> </ol> <ol> <li> <p>Perform such other duties as may be assigned. </p> </li> </ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong></p> <ul> <li>TO COPY-PASTE FROM POSTING DESCRIPTION</li> <li>TO COPY-PASTE FROM POSTING DESCRIPTION</li> </ul> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database. </p> <p><strong>Experience</strong></p> <ul> <li> <p>University degree in Security, Social Sciences, International Studies, Communications or a related field from an accredited academic institution, with five years of relevant professional experience;</p> </li> <li> <p>Completed High School degree from an accredited academic institution, with seven years of relevant professional experience. </p> </li> </ul> <p><strong>Skills</strong></p> <ul> <li> <p>Relevant professional experience in the humanitarian, public, private or corporate sector is desirable; </p> </li> <li> <p>Experience in such areas as security programmes, risk assessments, or analysis is desirable;</p> </li> <li> <p>Experience in operational security risk management, investigations or physical security is desirable, and;</p> </li> </ul> <p>UNDSS certification to any of the following: Security Certification Programme (SCP), Security Analysis Practice and Process (SAPP), Field Security Associate is desirable</p> <p><strong>Languages</strong></p> <p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).</p> <p>For this position, fluency in English, French and Arabic</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p><strong>Required Competencies</strong></p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p> <p><strong>Values</strong> - all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li> <strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li> <strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li> <strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li> <li> <strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p><strong>Core Competencies</strong> behavioural indicators Level 2</p> <ul> <li> <strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li> <strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li> <strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li> <li> <strong>Accountability</strong>: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li> <strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul> <p><strong>Managerial Competencies</strong> behavioural indicators Level 2, if with direct reports</p> <ul> <li> <strong>Leadership</strong>: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li> <li> <strong>Empowering others</strong>: Creates an enabling environment where staff can contribute their best and develop their potential.</li> <li> <strong>Building Trust</strong>: Promotes shared values and creates an atmosphere of trust and honesty.</li> <li> <strong>Strategic thinking and vision</strong>: Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li> <li> <strong>Humility</strong>: Leads with humility and shows openness to acknowledging own shortcomings. </li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Outbound Sales Account Manager - North American Market (Evening Shift) Location: Tunis, Tunisia Working Hours: Monday to Friday: 2.00 PM- 11.00 PM Report to: Contact Centre Supervisor Overview: This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Act as a trusted advisor for high-value customers, offering personalized support ensuring strong relationships and high retention Personalize communication using CRM data, previous order history, and customer profiles Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty. Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios, meet or exceed performance KPIs Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives Maintain detailed documentation of customer interactions and outcomes. Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions Promote new products, offers, and marketing campaigns while staying informed on industry trends Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance Share client success stories or feedback with relevant teams to drive continuous improvement Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions. What we Offer At Pens.com, we are committed to supporting our employees both professionally and personally by offering: Transportation Support: Shuttle service for a stress-free commute Health Insurance: Comprehensive medical coverage to support your well-being Meal Vouchers: Daily meal support to make your workdays easier. Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team. Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career. Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Pens.com Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia. To learn more,visit: www.PENS.com Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR). #LI-AA1 #LI-Onsite</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.</li><li>Excellent communication and negotiation skills in English (written and spoken).</li><li>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</li><li>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.</li><li>Team player with a proactive attitude and willingness to learn and grow</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.<br>IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at&nbsp;IOM workplace culture | International Organization for Migration</p><br><p>Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy,&nbsp;internal and internal-equivalent candidates&nbsp;are considered as first-tier candidates.</p><br><p><strong>Organizational Context and Scope</strong></p><br><p>Under the overall supervision of the Chief of Mission (CoM), the direct supervision of the Head of Sub-office (first supervisor) and of the Migration and Health Physician (second supervisor), the successful candidate will be responsible for the following duties and responsibilities in relation to the work of IOM Sfax on Migration and Health.</p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><strong>Job Title: Contact Center Sales Supervisor - ROW - Temp (6 months) for the Italian Market</strong> <strong>Location: Tunis, Tunisia</strong> <strong>Report to: Contact center sales Manager</strong> <p> <strong>Overview:</strong> <br>As a salescontact center supervisor in National Pen,you will be responsible for managing the day-to-day operations of the salesteam. You willwork in supervisory role planning, directing, managing, and evaluating team performance to ensure the team aremeeting and exceeding sales target.</p> <p>You willdrive excellent performance and must possess great communication skills to be able to lead and motivate.</p> <p>You will workunder the general direction of ourContact Centre Manager team and play a key role in assisting in the success of our sales teams.</p> <p> <strong> <u>Primary responsibilities</u> </strong> </p> <p> </p> <ul> <li>A Supervisor hasthe responsibility tomotivate and inspire the team to surpass their potential as much as possible</li> <li>Responsible for the performance management of the team andthat team members receive relevant and timelyfeedback on an on-going basis</li> <li>Organizing the workload forthe team andensuring that theright resources are available</li> <li>Manage the development of the salesagents and teamleads, providing training, coaching and support to meet the team targets</li> <li>Facilitation of communication crossfunctionally among themembers of team and resolve issues as they arise</li> <li>Work towards meeting the departmental objectives, including sales targets, quality etc.</li> <li>Promote an enthusiastic and competitive atmosphere within the team, increasing motivation and results</li> <li>Always ensure correct adherence to all internal policies and procedures</li> <li>Conductweekly team meetings</li> <li>Weekly reporting on teams performance and target management, ensuring thatthey meet andexceed the targets as outlined bysenior management</li> <li>Continuously strive to deliver the highest quality of service toboth internal team and external customers</li> </ul> <p> <strong> <u>Growth &amp; Career Opportunities</u> </strong> </p> <p>At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.</p> <p> <strong> <u>Requirements &amp; Qualifications</u> </strong> </p> <p> </p> <ul> <li>Fluent in English</li> <li>Previousexperience in Salesin National penis required</li> <li>Understanding of a Contact Centre and itsenvironment</li> <li>Previousexperience as a team lead, supervisor or sales coachof a minimum of 6 months is required within National pen</li> <li>Fluency in the Italian language wouldbe a plus</li> <li>Excellent attendance record</li> <li>Ability to operatewell in a call center team environment as a leader</li> <li>Naturalflair for coaching, motivating, and interacting with people.</li> <li>Knowledgeof operating systems and tools likeOracle, Matrix, salesforce would be a plus</li> <li>Excellent administration skills with high attention to detail</li> <li>Good organizational skills and ability toprioritize work.</li> <li>Ability to work to tight deadlines &amp; multi-task effectively</li> </ul> <p> <strong> <u>Our values</u> </strong> </p> <p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p> <p> <strong>Customers-First: </strong> </p> <p>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</p> <p> <strong>Continuous Improvement: </strong> </p> <p>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</p> <p> <strong>Goal-Oriented: </strong> </p> <p>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</p> <p> <strong>Integrity: </strong> </p> <p>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</p> <p> <strong>People-Centric: </strong> </p> <p>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p> <strong>Equal Opportunity Employer</strong> <br> <br>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.<br><p> <strong>About Pens.com</strong> <br> <br>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.<br> <br>To learn more,visit: www.PENS.com </p> <p> </p> <p>Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).</p> <p>#LI-NG1 #LI-Onsite</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span><strong>Outbound Sales Account Manager - North American Market (Evening Shift)</strong></span> <br> <span><strong>Location: Tunis, Tunisia</strong></span> <br> <span><strong>Working Hours:&nbsp;</strong>Monday to Friday: 2.00 PM- 11.00 PM</span> <br> <span><strong>Report to:&nbsp;</strong></span><span><strong>Contact&nbsp;Centre&nbsp;Supervisor</strong></span> <br> <p><span><strong><u>Overview:</u></strong></span><br><span>This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will &nbsp;</span><span>play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration.&nbsp;</span></p><br> <p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br> <p><span><strong>collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>Act as a trusted advisor for high-value customers, offering personalized support</span><span> ensuring strong relationships and high retention&nbsp;</span></li> <li><span>Personalize communication using CRM data, previous order history, and customer profiles</span></li> <li><span>Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty.</span></li> <li><span>Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios,&nbsp;</span><span>meet or exceed performance KPIs&nbsp;</span></li> <li><span>Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives&nbsp;</span></li> <li><span>Maintain detailed documentation of customer interactions and outcomes.</span></li> <li><span>Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets&nbsp;</span></li> <li><span>Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions</span></li> <li><span>Promote new products, offers, and marketing campaigns while staying informed on industry trends&nbsp;</span></li> <li><span>Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance</span></li> <li><span>Share client success stories or feedback with relevant teams to drive continuous improvement</span></li> </ul> <br> <p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br> <p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Manyof&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.&nbsp;</span></li> <li><span>Excellent communication and negotiation skills in English (written and spoken).&nbsp;</span></li> <li><span>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</span></li> <li><span>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.&nbsp;</span></li> <li><span>Team player with a proactive attitude and willingness to learn and grow</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;acrossNorth&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.</span></p><br><br><br><ul><li><p>Know, and apply, the safety and environment rules of the site.</p><br><br></li><li><p>Know, apply and teach others to apply the quality rules and quality tools.</p><br><br></li></ul><br><p><b>Perform audits in production:</b></p><br><br><ul><li><p>Presence and validity of safety and quality work instructions.</p><br><br></li><li><p>Start up of the line(s) / machine(s): Audit that the release of the first piece was carried out according to the corresponding standard.</p><br><br></li><li><p>Poka Yokes: Audit the proper functioning of quality devices (Poka Yoke, controls integrated into machines….) according to the corresponding standard.</p><br><br></li><li><p>Audit the standards (For example: OK start, work instructions, visual inspection standard, parameter setting records, magic square….) displayed &amp; used in production and notify the corresponding Supervisor/ Engineer of any non-conformities.</p><br><br></li><li><p>Audit that the controls performed are in line with the control plan requirements: Content, method, frequency, results &amp; reaction to non-conformities.</p><br><br></li><li><p>Stop at First Defect (Assembly lines) and Reaction To The First Defect (Upstream processes): Audit that the stoppage and reaction rules to the defect are respected and that a QRAP is open and monitored according to the corresponding standard.</p><br><br></li><li><p>Audit that all the product is identified according to its status and according to the corresponding standard.</p><br><br></li><li><p>Audit deviations: Method, training, documentation, parts identification, duration/number of parts versus the deviation limit.</p><br><br></li><li><p>Support or perform StEDE assessments.</p><br><br></li><li><p>Site-specific or product-specific audits.</p><br><br></li></ul><br><ul><li><p>Prepare Quality Alerts and training of the concerned team on their content.</p><br><br></li><li><p>Responsible to ensure that there is no Rework activity without an approved work instruction, trained Operator(s) and documented results.</p><br><br></li><li><p>Train Operators on the Quality requirements and manage their Magic Square level 2 certification.</p><br><br></li><li><p>Ensure that the measurement equipment is maintained in good condition, calibrated, and re-calibrated according to the schedule.</p><br><br></li><li><p>Respect for the Product: Ensure that components, work-in-progress, semi-finished product, finished goods are handled, identified and protected to guarantee delivery to the customer in optimal conditions.</p><br><br></li><li><p>Ensure that suspect or non-conform product is identified and secured in a prison/quarantine cage, so that there is no risk of it being used in the next internal process or shipped to an external customer.</p><br><br></li><li><p>Notify the Lead Operator and/or Supervisor in case of any deviation in their line(s) or machine(s).&nbsp;</p><br><br></li><li><p>Define and validate with the Supervisor and APU Quality Engineer the immediate containment actions for any quality issues.</p><br><br></li><li><p>Attend and participate in ongoing training specific to the position.</p><br><br></li><li><p>Escalate detected deviations with APU Quality Engineer and APU Manager.</p><br><br></li><li><p>Participate in Stop Scrap analyses.</p><br><br></li><li><p>Participate in 5 Axes activities.</p><br><br></li></ul><p><b>Job:</b></p><br><br>Quality - Operations Operational<p><b>Organization:</b></p><br><br>APU Quality<p><b>Schedule:</b></p><br><br>Full time<p><b>Employee Status:</b></p><br><br>Regular<p><b>Job Type:</b></p><br><br>Permanent contract<p><b>Job Posting Date:</b></p><br><br>2026-07-30<p><i>Join Us !<br>Being part of our team, you will join:<br>- one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development<br>- a multi-cultural environment that values diversity and international collaboration<br>- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth<br>- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development<br>More information on Valeo: <u><span>https://www.valeo.com</span></u></i></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Facilities Supervisor, where you will oversee both hard and soft facility services to ensure our physical environment is safe, efficient, and running smoothly. Ready to make an impact? Apply now and let s start something brilliant!<br></div> <div> <br> </div> <div> <strong>Join Transcom as a Facilities Supervisor!<br></strong> </div> <div>Be on the front line of operational excellence for our team and deliver impactful work on a company level. In this role, you will:<br> <ul> <li>Supervise daily maintenance and technical operations across hard services (including HVAC, electrical, plumbing, and fire systems) in close coordination with internal technicians and external vendors;<br></li> <li>Drive safety and compliance by ensuring strict adherence to HSE standards, leading emergency response plans, and managing evacuation drills and safety training certifications;<br></li> <li>Oversee site soft services and workplace experience, monitoring daily cleaning operations, security protocols, pest control, and waste management to ensure top-tier office appearance;<br></li> <li>Manage vendor relationships and service agreements, tracking SLA compliance and quality for specialised maintenance, transport/shuttle services, and facility contractors;<br></li> <li>Maintain administrative and inventory excellence, tracking soft service assets, handling stock thresholds, and delivering clear status reports to the Site and Facility Managers.<br><br> <br> </li> </ul> </div> <div> <strong>What's in it for YOU!<br></strong> </div> <div> <ul> <li>International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;<br></li> <li>Continuous development through our internal learning platforms and external training;<br></li> <li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;<br></li> <li>Modern and comfortable office and relaxing spaces to take a break;<br></li> <li>Flexible work schedule and life-work balance.<br><br> <br> </li> </ul> </div> <div> <strong>To be successful in this role, the following is needed:<br></strong> </div> <div> <ul> <li>Proficiency in English at a B2 level (CEFR);<br></li> <li>Proficiency in your Mother Tongue at a C2 level;<br></li> <li>Minimum studies: Technical diploma or university degree in Electrical, Mechanical, Industrial Maintenance, Hospitality, or a related field;<br></li> <li>Specific training and experience: 2 3 years of experience in facilities maintenance, hard services, or supervising technical teams;<br></li> <li>Previous experience: Minimum of one year of experience in a similar facilities role (experience within the BPO sector is an asset);<br></li> <li>IT skills: Intermediate proficiency in Microsoft Office package (Word, Excel, PowerPoint), Google Apps, and professional email communication;<br></li> <li>Core competencies: Strong planning and organization, communication, focus on quality, adaptability, and analytical problem-solving;<br></li> <li>Positive attitude towards interpersonal dealings, service vocation, and the ability to remain motivated under pressure.<br><br></li></ul></div> <div> </div></div></section>

<p><b>Job Title: Goldstar Processing Support Agent - North America (Evening Shift) Location : Tunis, Tunisia Reporting </b>to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</p><p>Primary responsibilities</p><ul><li>Accurately enter customer orders into GOPA(Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li><li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li><li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li><li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li><li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email.</li><li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li><li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production.</li><li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify.</li><li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc)</li><li>Proactively communicate with customers to manage expectations and ensure satisfaction.</li><li>Any other tasks that may be required.</li></ul><p>Growth &amp; Career Opportunities</p><p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p><p>Perks of the Evening Shift</p><ul><li>Gain international business exposure and cross-functional experience.</li><li>Develop valuable communication, problem-solving, and customer service skills in a global environment.</li><li>Enjoy your mornings free for personal commitments, errands, or appointments.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to detail strong accuracy, reading, comprehension and listening skills are critical</li><li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li><li>Languages - Excellent English level in written and oral is essential.</li><li>Strong communicator</li><li>A team player with the ability to build relationships, and work with and through others to achieve Goldstar s goals is essential</li><li>Customer Service Focus - A passion for delivering the highest levels of customer service, a customer is king mentality and the ability to resolve customer issues effectively over the telephone is essential</li><li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li><li>Excellent organization and time-management skills are also essential</li><li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products.</li><li>Experience using the Matrix/GOPA entry app is an advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Organizational Context and Scope</strong></p> <p>Under the overall supervision of the Chief of mission in Tunisia and the direct supervision of Head of Sub Office in Sfax and technical guidance of Migration Health officer, ; and, in collaboration with relevant units at IOM Country Office, the successful candidate will be responsible and accountable for providing medical care in IOM clinics in IOM Tunisia Sfax Sub Office/Hzag Satellite Office.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>As a clinician, the Migration Health Physician will assist in implementing health-care activities delivered to migrant s beneficiaries as well as take part in health screening of vulnerable populations through</li> <li>Reviewing the client s medical history, and other medical information;</li> <li>Monitoring vital signs and enquiring about relevant symptoms;</li> <li>Conducting a thorough physical examination, with particular attention paid to the systems of relevance to that client s condition(s);</li> <li>Reviewing x-ray(s), laboratory reports and the results of other investigations and advise regarding additional investigations or referrals that may be required;</li> <li>Prescribing treatment regime (e.g. preventative, curative, rehabilitative, referral care) per national standards as required to optimize the clinical condition of the client;</li> <li>Providing necessary information and counselling to the client or affected family members as well as organizing follow-up as necessary.</li> <li>Ensuring proper documentation of patient consultation</li> <li>Assist in facilitating referrals and transportation of critical cases to secondary health facilities or hospitals when required in accordance with organization mandate and procedures, directly or through health partners;</li> <li>May act as a medical escort assisting unwell patients travelling within the country or abroad, when required.</li> <li>Assist the national staff (such as nurses, midwives and paramedics) to maintain close coordination with outreach partner NGOs and provide technical support to colleagues and their activities.</li> <li>Inform the secondary referral centre about referred cases with significant medical conditions to ensure proper and timely patient handling upon arrival.</li> <li>Assist in the maintenance of medical equipment through a daily checklist to ensure that all medical kits are ready and fully stocked, with all medical supplies organized, listed, and within the expiration period.</li> <li>Undertake regular duty travel and assist in the planning and completion of field activities competently in order to ensure well-organized and quality health care service delivery with special attention paid to vulnerable populations.</li> <li>Support monitoring and evaluation activities including entering medical information and other details into health databases while maintaining client confidentiality. The Migration Health Physician will also be required to submit daily reports and necessary feedback to the supervisor on a regular basis.</li> <li>Assist in liaising and coordinating with local government and health authorities and other stakeholders with a view to strengthen health care delivery systems at the community level.</li> <li>Assist the National Migration Health Officer with project monitoring, identifying priority health needs and other activities, including but not limited to regular disease outbreak monitoring and reporting to government health authorities and taking part in health awareness campaigns.</li> <li>Take part in coordination meetings, workshops, training events and conferences at the field and district level, if required.</li> <li>Perform such other duties that may be assigned by the supervisor.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong></p> <ul> <li>Completed university degree in Medicine from an accredited medical institution (MD/MBBS).</li> <li>Current license to practice medicine in the country.</li> </ul> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database.</p> <p><strong>Experience</strong></p> <ul> <li>At least 2 years of clinical medical experience following completion of MD/MBBS.</li> <li>Previous experience in health-related programming, especially with UN agencies or INGOs.</li> <li>Knowledge of and at least 2 years of experience in working in the field within the public health sector and medical emergencies is an advantage.</li> <li>Previous experience in project development at an international organization is an advantage.</li> <li>Trauma management experience is an advantage.</li> </ul> <p><strong>Skills</strong></p> <ul> <li>In depth knowledge of the broad range of migration related subject areas dealt with by the Organization;</li> <li>High level of integrity, understanding of ethical principles, respect for diversity, ability to work with refugees and migrants from different cultural backgrounds;</li> <li>Thorough knowledge of clinical medicine;</li> <li>Excellent organization and communication skills; and</li> <li>Strong practical computer skills including MS Word, Excel and Outlook.</li> </ul> <p><strong>Languages</strong></p> <p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).</p> <p>For all applicants, fluency in French and the local language (Arabic) is required (oral and written). Working knowledge of English is strongly desired.</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p><strong>Required Competencies</strong></p> <p>IOM s competency framework can be found at this link. Competencies will be assessed during the selection process.</p><p></p></section>

<p>Defines and prioritizes the cutting order and redistributes the machine workload (e.g. because of preventive or unplanned maintenance affected machines must be redistributed). Builds an urgent optimization, (if required e.g. in case of urgent request of customer, unavailability, utilization, or lack of material availability). Checks the existing databases (e. g. Cutting Area Optimization (CAO), FORS, etc. for missing data e.g. crimp data, routing, tools, etc.). Identifies and conducts continuous improvement activities in the area of responsibility. Routes and prioritizes the order distribution to production lines and workstations after receiving the required plan from Value Chain Management. Moves orders within the sequence to accommodate urgent orders, missing material impact etc. Creates required reports for order completion e. g. On Time, In Full data (OTIF). Monitors plan adherence and escalates deviations to supervisor. Initiates plan changes if required due to external factors (Urgent customer orders/ Missing material/resources/equipment). Participates and supports the regular meetings on schedule adherence with all involved functions i. e. shift leader, segment leader, Value Chain Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Min BTS in technical field.</li><li>Minimum of 1 year Experience</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong>Goldstar&nbsp;Customer&nbsp;Support&nbsp;Agent&nbsp;–&nbsp;EU (Day Shift)</span> <br> <span><strong>Location</strong>: Tunis, Tunisia</span> <br> <span><strong>Reporting to:&nbsp;</strong>Contact&nbsp;Centre Operations&nbsp;Supervisor</span> <br> <p><span><strong>Overview of Role:</strong></span></p><br> <p><span>The Customer Support Agent is responsible for managing pre-order, post-order, and&nbsp;general customer&nbsp;inquiries&nbsp;for the&nbsp;European&nbsp;market,&nbsp;ensuring&nbsp;an&nbsp;excellent customer&nbsp;experience&nbsp;through timely communication, problem resolution, and coordination with internal teams.</span></p><br> <p><span>This&nbsp;role acts as&nbsp;a&nbsp;key&nbsp;point&nbsp;of&nbsp;contact&nbsp;for customers&nbsp;and&nbsp;sales teams,&nbsp;supporting&nbsp;the&nbsp;full&nbsp;order lifecycle,&nbsp;from&nbsp;product&nbsp;inquiries&nbsp;and&nbsp;quotations&nbsp;through&nbsp;to&nbsp;delivery,&nbsp;issue resolution,&nbsp;and&nbsp;after-sales support.</span><br><span><strong>Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span><br> &nbsp;</p><br> <p><span><strong>Customer&nbsp;Support&nbsp;&amp;&nbsp;Communication</strong></span></p><br> <ul> <li><span>Handle&nbsp;inbound&nbsp;and outbound&nbsp;customer&nbsp;communications&nbsp;via&nbsp;email, phone,&nbsp;and&nbsp;chat&nbsp;in&nbsp;a professional and timely manner.</span></li> <li><span>Provide&nbsp;excellent&nbsp;customer&nbsp;service&nbsp;by&nbsp;resolving&nbsp;inquiries,&nbsp;complaints,&nbsp;and escalations through&nbsp;to full resolution.</span></li> <li><span>Proactively&nbsp;communicate&nbsp;updates&nbsp;and&nbsp;manage&nbsp;customer&nbsp;expectations throughout&nbsp;the&nbsp;order process.</span></li> </ul> <p><span><strong>Pre-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Manage&nbsp;customer&nbsp;requests&nbsp;related&nbsp;to&nbsp;pricing,&nbsp;quotations,&nbsp;product&nbsp;information,&nbsp;virtuals,&nbsp;samples,&nbsp;and&nbsp;product&nbsp;alternatives.</span></li> <li><span>Support&nbsp;customers&nbsp;and&nbsp;sales&nbsp;teams with&nbsp;product&nbsp;selection,&nbsp;vision&nbsp;boards,&nbsp;and&nbsp;other sales tools.</span></li> <li><span>Handle&nbsp;inquiries&nbsp;related&nbsp;to&nbsp;compliance,&nbsp;packaging,&nbsp;rush&nbsp;requests,&nbsp;and special&nbsp;order requirements.</span></li> </ul> <p><span><strong>Post-Order&nbsp;Support</strong></span></p><br> <ul> <li><span>Provide&nbsp;order&nbsp;updates,&nbsp;tracking&nbsp;information,&nbsp;and&nbsp;support&nbsp;for&nbsp;out-of-stock&nbsp;alternatives or order changes.</span></li> <li><span>Manage&nbsp;missed&nbsp;ship&nbsp;dates,&nbsp;delivery&nbsp;issues,&nbsp;returns,&nbsp;pickups,&nbsp;and&nbsp;reverse&nbsp;logistics activities.</span></li> <li><span>Create&nbsp;redo&nbsp;orders,&nbsp;production&nbsp;requests,&nbsp;and&nbsp;factory&nbsp;back&nbsp;orders&nbsp;where&nbsp;required.</span></li> </ul> <p><span><strong>Issue&nbsp;Resolution&nbsp;&amp;&nbsp;Escalation&nbsp;Management</strong></span></p><br> <ul> <li><span>Create&nbsp;and&nbsp;manage&nbsp;tickets,&nbsp;service&nbsp;requests,&nbsp;and&nbsp;action&nbsp;requests&nbsp;in&nbsp;internal&nbsp;systems to track and resolve issues efficiently.</span></li> <li><span>Process&nbsp;credit&nbsp;memos&nbsp;and&nbsp;coordinate&nbsp;corrective&nbsp;actions&nbsp;where&nbsp;necessary.</span></li> <li><span>Escalate&nbsp;issues&nbsp;appropriately&nbsp;and&nbsp;collaborate&nbsp;with internal&nbsp;stakeholders&nbsp;to&nbsp;ensure timely resolution.</span></li> </ul> <p><span><strong>Cross-Functional&nbsp;Collaboration</strong></span></p><br> <ul> <li><span>Work closely&nbsp;with&nbsp;Sales, Production, Logistics,&nbsp;and other internal&nbsp;teams&nbsp;to ensure smooth&nbsp;order processing and customer satisfaction.</span></li> <li><span>Support&nbsp;internal&nbsp;teams&nbsp;with&nbsp;API&nbsp;inquiries,&nbsp;website&nbsp;registration,&nbsp;and&nbsp;system-related&nbsp;processes when needed.</span></li> </ul> <p><span><strong>Administration&nbsp;&amp;&nbsp;Performance</strong></span></p><br> <ul> <li><span>Maintain&nbsp;accurate&nbsp;records of&nbsp;customer&nbsp;interactions,&nbsp;issues,&nbsp;and&nbsp;resolutions&nbsp;in&nbsp;internal systems.</span></li> <li><span>Monitor&nbsp;and&nbsp;manage assigned&nbsp;tasks&nbsp;and workflows,&nbsp;ensuring&nbsp;SLAs&nbsp;and&nbsp;KPIs are consistently met.</span></li> <li><span>Contribute&nbsp;to&nbsp;team&nbsp;goals&nbsp;related&nbsp;to&nbsp;service&nbsp;levels,&nbsp;customer&nbsp;satisfaction&nbsp;(CSAT),&nbsp;and&nbsp;Net Promoter Score (NPS).</span></li> </ul> <p><span><strong>Additional Duties</strong></span></p><br> <ul> <li><span>Comply&nbsp;with&nbsp;all&nbsp;company&nbsp;policies,&nbsp;procedures,&nbsp;and&nbsp;safety&nbsp;regulations.</span></li> <li><span>Maintain&nbsp;a&nbsp;clean and&nbsp;organized&nbsp;work environment.</span></li> <li><span>Support&nbsp;additional&nbsp;tasks&nbsp;and&nbsp;projects&nbsp;as&nbsp;required&nbsp;by&nbsp;management.</span></li> <li><span>Must&nbsp;be&nbsp;available&nbsp;to&nbsp;handle&nbsp;inbound&nbsp;and&nbsp;outbound&nbsp;communications&nbsp;(internal&nbsp;and&nbsp;external).</span></li> </ul> <br> <span><strong><u>Growth &amp; Career Opportunities</u></strong></span><br><span>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</span> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <p><span><strong>Experience</strong></span></p><br> <ul> <li><span>Previous&nbsp;experience&nbsp;in&nbsp;a&nbsp;customer&nbsp;service&nbsp;or&nbsp;sales role&nbsp;is&nbsp;essential.</span></li> <li><span>Experience&nbsp;in&nbsp;a&nbsp;B2B&nbsp;environment&nbsp;is&nbsp;an&nbsp;advantage.</span></li> <li><span>Experience&nbsp;in&nbsp;the&nbsp;promotional&nbsp;products&nbsp;industry&nbsp;is&nbsp;a&nbsp;plus&nbsp;but&nbsp;not&nbsp;required.</span></li> </ul> <p><span><strong>Skills&nbsp;&amp;&nbsp;Competencies</strong></span></p><br> <ul> <li><span><strong>Languages&nbsp;</strong>– Native-level&nbsp;or&nbsp;near-native&nbsp;<strong>English &nbsp;</strong>language&nbsp;skills&nbsp;are required, particularly&nbsp;in&nbsp;<strong>spoken&nbsp;communication</strong>,&nbsp;as&nbsp;this&nbsp;role&nbsp;involves&nbsp;frequent&nbsp;phone&nbsp;interaction&nbsp;with&nbsp;customers&nbsp;and&nbsp;requires&nbsp;the&nbsp;ability&nbsp;to&nbsp;clearly&nbsp;understand, interpret,&nbsp;and&nbsp;resolve&nbsp;customer&nbsp;inquiries&nbsp;efficiently.&nbsp;Excellent&nbsp;written communication&nbsp;skills&nbsp;in&nbsp;<strong>English&nbsp;</strong>are&nbsp;also&nbsp;essential</span></li> <li><span>Strong&nbsp;customer service mindset&nbsp;with excellent&nbsp;communication&nbsp;and interpersonal skills.</span></li> <li><span>Strong&nbsp;problem-solving&nbsp;skills&nbsp;and&nbsp;ability&nbsp;to&nbsp;make&nbsp;decisions&nbsp;quickly&nbsp;under pressure.</span></li> <li><span>Excellent&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;a&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy.</span></li> <li><span>Strong&nbsp;organizational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize effectively.</span></li> <li><span>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;urgency&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;and&nbsp;dynamic&nbsp;environment.</span></li> <li><span>Team&nbsp;player&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;collaborate&nbsp;cross-functionally.</span></li> <li><span>Strong&nbsp;computer literacy,&nbsp;including&nbsp;Microsoft&nbsp;Office,&nbsp;and&nbsp;online systems/databases.&nbsp;Salesforce&nbsp;experience&nbsp;would&nbsp;be&nbsp;an&nbsp;advantage</span></li> </ul> <br> <p><span><strong><u>Our Hiring Process</u></strong></span></p><br> <ul> <li><span>Application Review</span></li> <li><span>Phone screening (if your profile matches the role requirements)</span></li> <li><span>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</span></li> <li><span>Final decision</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <p><span><strong><u>Equal&nbsp;opportunity&nbsp;employer</u></strong></span></p><br> <p><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span></p><br> <br> <p><span><strong>About Goldstar</strong></span><br><span>Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.</span></p><br> <p><span>Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development.</span></p><br> <p><span>We’re committed to helping shape a better, brighter future—together</span></p><br> <br> <br><br> </div>