وظائف مهندس تصميم ميكانيكي في تونس

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</span></p><br><p><span>Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.&nbsp;</span></p><br><p><span>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.</span></p><br><p><b>Context &amp; Team </b></p><br><p>You will join the  <b>Client Services EMEA – Operations domain</b>, a team dedicated to supporting and advising our European clients in their use of the Murex platform.&nbsp;</p><br><p>Our mission is to:&nbsp;</p><br><ul><li><p>Ensure the smooth operation and evolution of the platform for <b>Back Office users (Collateral, Settlements, Regulatory Reports, Life Cycle, …)</b>&nbsp;</p><br></li></ul><ul><li><p>Provide expert support across <b>incident resolution, configuration, and implementation.</b>&nbsp;</p><br></li></ul><ul><li><p>Collaborate with internal teams to deliver <b>innovative solutions</b> in a fast-paced and demanding environment.&nbsp;</p><br></li></ul><ul><li><p>Foster strong client relationships through <b>training, governance, and strategic advisory</b>.&nbsp;</p><br></li></ul><p>You’ll work with&nbsp;<b>a diverse and multicultural client base across Europe,</b>&nbsp;with opportunities for <b>travel and direct client engagement.</b>&nbsp;</p><br><p><b>Your missions </b></p><br><ul><li><p>Support clients in using and configuring the Murex platform, ensuring timely resolution of incidents.&nbsp;</p><br></li></ul><ul><li><p>Collaborate with internal product and development teams to deliver fixes and new features.&nbsp;</p><br></li></ul><ul><li><p>Participate in <b>projects of modernization, migration, and module implementation</b>, including design, configuration, and validation.&nbsp;</p><br></li></ul><ul><li><p>Deliver <b>training sessions</b> (internal and external) and contribute to continuous documentation improvement.&nbsp;</p><br></li></ul><ul><li><p>Act as a <b>trusted advisor</b>: present platform evolutions, report activities, and contribute to client governance strategies.&nbsp;</p><br></li></ul><ul><li><p>Embrace innovation and creativity to meet the evolving needs of capital markets.&nbsp;</p><br></li></ul><p><b>Your profile </b></p><br><ul><li><p>Master’s degree from a top‑tier engineering school or university, with a strong focus on financial markets and/or applied mathematics.</p><br></li><li><p>Strong interest in IT and software development; knowledge of Unix environments, SQL, and Oracle/Sybase is considered an asset.</p><br></li><li><p>Excellent analytical abilities combined with a structured problem‑solving approach.</p><br></li><li><p>Client‑oriented mindset, with strong interpersonal and communication skills.</p><br></li><li><p>Ability to thrive in a collaborative, multicultural, and international environment.</p><br></li><li><p>Fluency in English and willingness to travel across Europe.</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, &nbsp;where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><br>The Position<ul><li><p><span>The Medical Value Partner is a key strategic leadership role requiring therapeutic area expertise and clear business understanding to identify and address the relevant medical needs in clinical practice to successfully support the optimal use of Roche products.</span></p><br></li><li><p><span>Linking the affiliate with the global medical affairs objectives to deliver on data generation, knowledge exchange/ data communication, and to lead Therapeutic Areas Experts engagement and development in a scientific manner.</span></p><br></li><li><p><span>Providing high caliber medical support to internal partners (Primary Points of Contact (PPOC: Patient Journey Partner “PJP” and Healthcare System Partner “HSP”), Regulatory) on scientific and medical issues to achieve the affiliate objectives.</span></p><br></li><li><p><span>Acting as a guardian for high standards of compliance, ethics and safety of Roche products, while putting the patient at the center of every action.</span></p><br></li><li><p><span>Leading specific transverse and strategic projects within the Innovation and Partnerships chapter</span></p><br></li><li><p><span>Ensuring all medical information enquiries from customers are answered in a balanced, accurate, ethical and timely manner</span></p><br></li><li><p><span>Supporting the safe and effective use of Roche products&nbsp;</span></p><br></li></ul><p><b>Primary Responsibilities and Accountabilities</b></p><br><p><b>Medical Strategy and Planning</b>:</p><br><ul><li><p><span>Identify unmet medical needs at medical and scientific customer sites</span></p><br></li><li><p><span>Identify key medical knowledge gaps and propose appropriate action plan</span></p><br></li><li><p><span>Develop Medical strategy, projects &amp; tactics in the concerned therapeutic area to address questions and concerns from the scientific community</span></p><br></li><li><p><span>Develop clinical messages for the product line to support achieving the affiliate objectives</span></p><br></li><li><p><span>Lead the scientific affairs team to achieve the plan</span></p><br></li><li><p><span>Lead the pre-launch activities</span></p><br></li><li><p><span>Manage the budget</span></p><br></li><li><p><span>Implement tools to monitor the medical activities&nbsp;</span></p><br></li><li><p><span>Attend appropriate regional and international scientific congresses</span></p><br></li></ul><p><b>TAE interactions &amp; development:</b></p><br><ul><li><p><span>Responsible for setting up and follow up of 1 to 1 meeting and Advisory Boards to collect input on disease areas, treatment algorithms, clinical data, unmet medical needs, protocol design, and medical education needs.</span></p><br></li><li><p><span>Maintain, strengthen, and develop sustainable partnership with KOLs/ Scientific Associations</span></p><br></li><li><p><span>Coordinate and follow up of the Medical insights collection related to the medical strategy.&nbsp;</span></p><br></li><li><p><span>Responsible for presenting medical content: pipeline and medical educational content</span></p><br></li></ul><p><b>Compliance:</b></p><br><ul><li><p><span>Make sure all service activities and behavior in business are in compliance to Roche standards and guidelines (Symphony, SOPs, and code of conduct)</span></p><br></li><li><p>Clinical Operations:</p><br></li><li><p><span>Plan, design, Oversight of execution and report of clinical trials according to ICH-GCP, Roche SOPs and local regulation.&nbsp;</span></p><br></li><li><p><span>Identify opportunities to engage Roche Tunisia in local Investigator Initiated Studies</span></p><br></li><li><p><span>Development of effective interactions with clinical Operations including but not limited to placing studies, provide input on feasibility, sites and investigator selection.</span></p><br></li></ul><p><b>Internally:</b></p><br><ul><li><p><span>Work cross-functionally with internal functions to ensure strategic alignment and in Global squads as needed</span></p><br></li><li><p><span>Act as the medical expert in disease and product by detecting, analyzing and sharing new data about the portfolio products and competitive assets with Disease Area Team</span></p><br></li><li><p><span>Support regulatory and healthcare system shaping to achieve timely products registration and access</span></p><br></li><li><p><span>Approval of promotional materials, and external medical content in accordance with Roche SOPs&nbsp;</span></p><br></li><li><p><span>Support the Pharmacovigilance and Medical Information Responsible</span></p><br></li></ul><p><b>Medical Projects:</b></p><br><ul><li><p><span>Lead strategic Projects within the affiliate to accelerate switch to innovation</span></p><br></li></ul><p><b>Medical information:</b></p><br><ul><li><p><span>Ensuring all medical information enquiries from customers are answered in a balanced, accurate, ethical and timely manner</span></p><br></li><li><p><span>Supporting the safe and effective use of Roche products</span></p><br></li><li><p><span>Ensure that all enquiries related to designated Roche Products received from all sources (e.g. via phone; e-mail; letter; fax; face to face) are resolved to the required standard.</span></p><br></li><li><p><span>Respond or triage all unsolicited enquiries from customers on Roche products, including both on and off-label enquiries.&nbsp;</span></p><br></li><li><p><span>Ensure they provide scientific, balanced and up to date information on Roche products to external and internal customers.</span></p><br></li><li><p><span>Ensure responses are timely, meeting local requirements</span></p><br></li><li><p><span>Identify, collecting and reporting any AE and/or other reportable event and forward to drug safety department within timelines described in relevant SOPs</span></p><br></li><li><p><span>Identify and reporting any product quality complaint and forward to local complaint manager within timelines described in relevant SOPs.</span></p><br></li><li><p><span>Ensure integrity and scientific accuracy of the MI responses if applicable.&nbsp;</span></p><br></li><li><p><span>Ensure copyright compliance for documents provided to the customer if applicable.</span></p><br></li></ul><p><b>Professional and Technical Requirements</b></p><br><p><b>Education/Qualifications:</b></p><br><ul><li><p><span>Medical degree/Scientific background</span></p><br></li><li><p><span><span>Business administration and Project management training is a plus</span></span></p><br></li></ul><p><b>Experience, Knowledge &amp; Competencies</b></p><br><br><p><b>Experience</b></p><br><ul><li><p><span>Professional experience within pharmaceutical industry desirable but not mandatory</span></p><br></li><li><p><span>Experience and knowledge of oncology therapeutic area is preferable</span></p><br></li><li><p><span>Knowledge of the overall drug development process relevant to pharmaceutical/ biothechnology organizations&nbsp;</span></p><br></li><li><p><span>Experience in development and implementation of clinical trials</span></p><br></li><li><p><span>Experience in the principles and techniques of data analysis, interpretation and clinical relevance</span></p><br></li><li><p><span>Experience of writing clinical publications and delivery of scientific presentations</span></p><br></li><li><p><span>Relationships with external TAEs, and external organization is strongly preferred</span></p><br></li><li><p><span>Experience in working with senior business leaders, clinicians and regulatory authorities</span></p><br></li></ul><p><b>Knowledge:</b></p><br><ul><li><p><span>ICH,GCP and local regulations</span></p><br></li><li><p><span>Appreciate the diversity of working with multifunction teams</span></p><br></li><li><p><span>Knowledge of drug discovery &amp; commercialization process</span></p><br></li><li><p><span>MS office literate</span></p><br></li><li><p><span>Fluent English language knowledge, written and verbal</span></p><br></li></ul><p><b>Competencies:</b></p><br><ul><li><p><span>Strategic thinking</span></p><br></li><li><p><span>Leadership skills</span></p><br></li><li><p><span>Analytical skills</span></p><br></li><li><p><span>Results orientation</span></p><br></li><li><p><span>Communication, interpersonal and networking skills</span></p><br></li><li><p><span>Negotiation skills</span></p><br></li><li><p><span>Presentation skills</span></p><br></li><li><p><span>Knowledge in data analysis and statistics</span></p><br></li></ul><p><b>Mindset:</b></p><br><ul><li><p><span>Strong organization skills</span></p><br></li><li><p><span>Good communication skills</span></p><br></li><li><p><span>Good time and priority management</span></p><br></li><li><p><span>Strong team player</span></p><br></li><li><p><span>Open-minded and flexible</span></p><br></li><li><p><span>Customer service orientated</span></p><br></li><li><p><span>Entrepreneurial spirit with strong partnership skills&nbsp;</span></p><br></li><li><p><span>Growth mindset, coaching, active listening&nbsp;</span></p><br></li><li><p><span>Ability to learn and self-challenge quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside</span></p><br></li><li><p><span>Autonomous and altruistic in supporting the global network</span></p><br></li><li><p><span>High sense of integrity in everything he/she does (ie open, honest, ethical and authentic)</span></p><br></li><li><p><span>Facilitator leveraging internal and external networks to create value, share and scale</span></p><br></li></ul>Who we are<p>A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><br><p><br>Let’s build a healthier future, together.</p><br><p><b>Roche is an Equal Opportunity Employer.</b></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br>We are seeking experienced ServiceNow Developers and Technical Consultants with expertise across one or more ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery (HRSD), Customer Service Management (CSM), and Configuration Management Database (CMDB).<p>Successful candidates will be responsible for the configuration, development, support, and continuous improvement of ServiceNow solutions in live production environments, helping organizations optimize service delivery, automate workflows, improve operational efficiency, and enhance user experiences.</p><br>Key Responsibilities<ul><li>Design, configure, develop, and maintain ServiceNow solutions across one or more functional areas, including ITSM, ITOM, ITAM, HRSD, CSM, and CMDB.</li><li>Develop and enhance workflows, business rules, client scripts, UI policies, service catalog items, forms, and approval processes.</li><li>Build and maintain automation using Flow Designer and other ServiceNow platform capabilities.</li><li>Support incident, problem, change, request, asset, case management, and configuration management processes.</li><li>Troubleshoot and resolve production defects, system issues, and performance concerns.</li><li>Collaborate with business stakeholders, service owners, platform teams, and integration teams to translate requirements into scalable solutions.</li><li>Support release management activities, including testing, deployment, validation, and post-release support.</li><li>Contribute to platform governance, development standards, reusable design patterns, and best practices.</li><li>Participate in continuous improvement initiatives focused on service delivery, user experience, automation, data quality, and operational excellence.</li><li>Work effectively within Agile, iterative, or hybrid delivery environments.</li></ul>Required Qualifications<ul><li>3+ years of hands-on ServiceNow development experience (senior opportunities available for candidates with 7+ years of experience).</li><li>Strong experience in one or more ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, or CMDB.</li><li>Solid understanding of JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Flow Designer.</li><li>Experience configuring workflows, forms, catalog items, approvals, notifications, and service processes.</li><li>Experience supporting production environments, including defect resolution, enhancements, and operational support activities.</li><li>Strong analytical and problem-solving skills with the ability to troubleshoot complex platform issues.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li><li>Excellent communication and stakeholder management skills.</li></ul>Preferred Qualifications<ul><li>Experience with IntegrationHub, REST/SOAP APIs, and third-party system integrations.</li><li>Exposure to Discovery, Service Mapping, MID Servers, Asset Management, CMDB, or Data Reconciliation processes.</li><li>Experience working in large-scale, enterprise ServiceNow environments.</li><li>Knowledge of Common Service Data Model (CSDM) and ServiceNow best practices.</li><li>Experience with customer-facing portals, workspaces, or employee service delivery solutions.</li><li>ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-HR, CIS-CSM, CIS-ITOM, or related certifications.</li></ul>Why Join Us?<p>You will have the opportunity to work on enterprise-scale ServiceNow programs, contribute to innovative digital transformation initiatives, and collaborate with global teams delivering best-in-class ServiceNow solutions across multiple business domains.</p><br><br><br><br><br><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Are you passionate about leading people, scaling automation, and enabling Citizen Development &amp; AI adoption across a global organization? As Team Leader RPA &amp; Citizen Development, you lead a cross-functional team consisting of two roles: 'AI &amp; Citizen Development Community Enablers' and 'RPA Developers'. You are accountable for both sides of our transformation: the technical delivery of automation and AI solutions, and the community, enablement, and change that make adoption stick. You set direction, remove blockers, and grow your people while keeping delivery scalable, governed, and aligned with the business.</p><p>1. Team leadership &amp; people development</p><ul><li>Lead, coach, and grow a team of AI Community Enablers and RPA Developers; set goals, give feedback, and support career development.</li><li>Build a collaborative, high-ownership team culture with a startup spirit inside a global organization.</li><li>Plan capacity, prioritize the backlog, and balance technical delivery for both RPA solutions and community and enablement work.</li><li>Lead with an outcome focus: drive developers to deliver fast, while using sound technical judgment to ensure quality and depth don't suffer in the process.</li><li>Continuously improve your team and its processes grow your people's skills and sharpen how the team delivers value, rather than settling for the status quo.</li></ul><p>2. Delivery &amp; technical oversight</p><ul><li>Own end-to-end delivery of the team's automation (Microsoft Power Platform / UiPath) and AI use cases and initiatives, from intake to deployment and support.</li><li>Ensure solution quality, reusability, and maintainability through standards and potentially a future component/solution marketplace.</li><li>Steer the citizen development toolkit and tech stack (Microsoft Power Platform, 365 Copilot, and more) together with your team and experts from other teams.</li><li>Bring deep, hands-on understanding of RPA and Citizen Development tools to challenge and improve your developers' technical approach and design decisions.</li></ul><p>3. Strategy, stakeholders &amp; governance</p><ul><li>Translate the RPA, AI and Citizen Development strategy into a concrete roadmap and measurable outcomes.</li><li>Act as a key point of contact toward business leaders, IT, and InfoSec for RPA and Citizen Development; clarify and prioritize incoming requests.</li><li>Ensure governance, compliance, and responsible AI/data standards are embedded in how the team works.</li></ul><p>4. Adoption, improvement &amp; scaling</p><ul><li>Drive the community, training, and change initiatives that maximize adoption, impact, and sustainability.</li><li>Identify opportunities to improve tools, processes, delivery models, and governance</li><li>Explore new technologies in AI, RPA, Power Platform, and intelligent automation</li><li>Identify what to scale across the company and where to reuse existing solutions.</li><li>Report progress, value, and pipeline transparently to management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Leadership experience (team lead, project/program lead, or similar), with a track record of growing people.</li><li>Experience with UiPath and/or Microsoft Power Platform.</li><li>Strong business-to-technical translation skills and stakeholder management across business and IT.</li><li>Good communicator and storyteller, able to make complex topics simple and actionable.</li><li>Organizational and prioritization skills; comfortable steering parallel delivery and enablement tracks.</li><li>Outcome-oriented, with the judgment to balance delivery speed against technical soundness.</li><li>Intrinsically motivated to innovate and improve your team, its processes, and yourself.</li><li>A commitment to staying up to date: in the fast-paced world of AI and automation, keeping current is a non-negotiable must.</li><li>Experience scaling automation/AI programs across a large or global organization.</li><li>Hands-on background with our core tool set: UiPath, Microsoft Power Platform ( Copilot Studio, Power Automate, Power Apps, Power BI) , and Microsoft 365 Copilot, plus Generative AI more broadly ideally as a former pro maker yourself so you can credibly challenge and improve your developers' work.</li><li>Knowledge of governance topics (responsible AI, data ethics, GDPR) and enterprise IT/InfoSec processes.</li><li>Programming/scripting awareness (Python, VBA) and API/database integration.</li><li>Certifications in Microsoft Power Platform, UiPath, or AI/Automation tools.</li><li>Experience with change management, digital adoption, or community building.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Legal, Risk &amp; Compliance Lead <p><strong>About Vneuron and Reis RCS</strong></p><br> <p><strong>Vneuron</strong> is a leading RegTech company at the forefront of transforming financial crime compliance. Our advanced solution, <strong>Reis RCS</strong>, streamlines risk management, enhances AML and sanctions screening, and ensures regulatory compliance through real-time monitoring, AI-powered risk detection, and seamless case management.</p><br> <p>In 2025, Vneuron earned recognition as one of the <strong>Top Innovators in the FinCrimeTech50</strong>, was awarded <strong>Best Compliance as a Service Solution</strong> award at the <strong>RegTech Insight Awards Europe</strong>, and was named to the <strong>AIFinTech100 2025</strong> list. For the fourth consecutive year, weve been honored in the <strong>RegTech100</strong>, a global list of the most innovative companies in the industry.</p><br> <p>At <strong>Vneuron</strong>, were shaping the future of compliance and financial crime prevention. Join us in making a real impact in the world of RegTech.</p><br> <p><br><strong>Our Culture &amp; Values</strong></p><br> <p>Vneuron puts the development of its team at the heart of its priorities. We provide a <strong>pleasant and comfortable work environment.</strong> Our organizational structure is <strong>flat</strong> and <strong>collaborative,</strong> and our management is <strong>available </strong>and <strong>present.</strong></p><br> <p>We invite you to be part of a passionate and committed <strong>young</strong> team who values respect and sharing spirit. You will be surrounded by highly <strong>skilled technical and functional experts</strong> willing to guide you to evolve in all aspects of your career.</p><br> <p>We believe that every person is unique and special. Thus, we provide <strong>attentive and active listening to your ideas</strong> and propositions as we believe that you will have an essential role in achieving our next milestone and shaping the future of Vneurons value proposition.</p><br> <p><strong><br>THE ROLE<br></strong><span>The Legal, Risk &amp; Compliance Lead is a strategic leadership position at the core of Vneuron's governance. You drive the company's legal and compliance strategy, guide high-stakes regulatory decisions, and represent Vneuron with authorities, clients, and partners. This role requires a dual posture: architect of internal compliance and operational legal counsel, within a fast-growing international RegTech environment.</span></p><br> <p><strong><br>KEY RESPONSIBILITIES</strong></p><br> <p><strong>1. Compliance &amp; Risk Strategy</strong></p><br><ul><li><p>Define and drive the group-wide compliance strategy</p><br></li><li><p>Identify, assess, and arbitrate high-impact compliance risks</p><br></li><li><p>Oversee the risk map and ensure its continuous update</p><br></li><li><p>Design and evolve compliance tools, internal controls, and policies</p><br></li><li><span>Lead national and international regulatory monitoring; anticipate impacts and propose adaptation plans</span></li><li><span>Manage relationships with regulatory authorities as the company's primary contact</span></li><li><span>Establish and promote a strong ethical culture within Vneuron</span></li></ul> <p><strong>2. Reporting, Governance &amp; Committees</strong></p><br> <ul><li><span>Build and lead compliance and risk reporting for internal governance (Executive Committee, governance bodies)</span></li><li><span>Lead periodic internal and client-facing compliance reports</span></li><li><span>Chair or co-lead governance, risk, and compliance committees</span></li><li><span>Ensure traceability and documentation of compliance activities</span></li></ul> <p><strong>3. Legal, Contractual &amp; Advisory</strong></p><br> <ul><li><span>Secure the legal and compliance workstream in tenders: review of RFPs and RFIs, completion of client and prospect compliance and security questionnaires, qualification of requested commitments, and contractual Go/No-Go arbitration</span></li><li><span>Lead drafting, review, and negotiation of strategic contracts (sales, partnerships, SaaS)</span></li><li><span>Oversee contractual obligations and sensitive client relationship management</span></li><li><span>Act as the go-to legal counsel for all departments (product, sales, technical, finance)</span></li><li><span>Drive Vneuron's compliance with its own regulatory obligations: GDPR and data protection, ICT third-party service provider obligations under DORA, AI system provider obligations under the AI Act, and information security</span></li></ul> <p><strong>4. Leadership &amp; Function Building</strong></p><br> <ul><li><span>Contribute to the structuring and development of the compliance/legal function in line with company growth</span></li><li><span>Work closely with the Executive Committee on regulatory matters</span></li></ul> <p><strong><br>Education</strong></p><br> <ul><li><span>Master's degree in Law</span></li><li><span>A dual legal and technical/financial/risk management background is a strong asset</span></li></ul> <p><strong><br>Experience</strong></p><br> <ul><li><span>A minimum of 8 years of experience in business law, contract law or compliance, gained in-house, in private practice, or in software publishing</span></li><li><span>Significant exposure to multi-jurisdictional environments (Europe, Africa, MENA)</span></li><li><span>Proven experience managing regulatory authorities and institutional clients</span></li><li><span>Experience conducting complex contractual negotiations</span></li></ul> <p><strong>Skills &amp; Qualities</strong></p><br> <ul><li><span>Working command of the frameworks applicable to a software vendor serving financial institutions: GDPR, DORA as an ICT third-party service provider, the AI Act as an AI system provider, and information security standards such as ISO 27001</span></li><li><span>Sound understanding of the AML/CFT and sanctions environment our clients operate in; hands-on AML/CFT subject-matter expertise is not expected for this role</span></li><li><span>Strategic thinking, ability to synthesize, and decision-making under pressure</span></li><li><span>Excellent communicator, able to simplify complex topics for varied audiences</span></li><li><span>Rigorous, autonomous, and discreet in handling sensitive matters</span></li><li><span>Comfortable with AI tools and RegTech technologies for monitoring and documentation</span></li><li><span>French/English bilingualism required; Arabic or a third language is a plus</span></li></ul> <p><strong><br>WHAT WE OFFER</strong></p><br> <ul><li><span>A leadership role with direct visibility on company strategy</span></li><li><span>The opportunity to build and structure a legal and compliance function with international scope</span></li><li><span>A collaborative, agile, and international work environment</span></li><li><span>Exposure to varied and stimulating regulatory contexts (Europe, Africa, MENA)</span></li><li><span>Competitive compensation package and healthcare coverage for you and your family</span></li><li><span>Real growth and career development opportunities within a fast-expanding group</span></li></ul> <p><strong><br>YOUR NEXT STEPS</strong></p><br> <p>If you have the ambition to take on a high-impact role in a fast-growing RegTech environment, while capitalizing on your expertise and sense of responsibility, this role is for you.</p><br> <p><strong><br>Apply now and become the next Spark!</strong></p><br> <p>Follow us on LinkedIn to learn more about the Spark team and our solutions.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Consultant(e) Solutions Junior - Projets &amp; Relation Client TBML <p>Le/la Consultant(e) Solutions Junior intervient à l'interface entre nos clients internationaux et nos équipes Produit, R&amp;D, QA et techniques. Il/elle participe au cadrage des projets TBML, à la formalisation des besoins, au suivi de leur réalisation et à l'accompagnement des utilisateurs. Le poste combine compréhension fonctionnelle, gestion de projet et relation client, en français comme en anglais.</p><br> <p><strong><br>À propos de Vneuron et de Reis RCS</strong></p><br> <p><strong>Vneuron</strong> est une entreprise RegTech de premier plan, spécialisée dans la transformation de la conformité en matière de lutte contre la criminalité financière. Sa solution avancée, <strong>Reis RCS</strong>, optimise la gestion des risques, le filtrage AML et sanctions, et assure la conformité grâce à une supervision en temps réel, une détection des risques par IA et une gestion intégrée des dossiers.</p><br> <p>En 2025, Vneuron a été reconnue parmi les <strong>Top Innovators du FinCrimeTech50</strong>, a remporté le prix de la <strong>Meilleure solution de Compliance as a Service</strong> aux <strong>RegTech Insight Awards Europe</strong>, et figure dans l'<strong>AIFinTech100 2025</strong>. Elle est également distinguée pour la quatrième année consécutive dans le <strong>RegTech100</strong>.</p><br> <p>Chez Vneuron, nous construisons l'avenir de la conformité financière.</p><br> <p><strong>Notre culture et nos valeurs</strong></p><br> <p>Chez Vneuron, le développement de notre équipe est au cœur de nos priorités. Nous offrons un <strong>environnement de travail agréable et confortable</strong>, au sein d'une organisation <strong>collaborative</strong> et à structure <strong>plate</strong>, avec un management accessible et impliqué.</p><br> <p>Nous sommes portés par une équipe <strong>jeune</strong>, passionnée et engagée, où règnent le respect et l'esprit de partage. Vous évoluerez aux côtés d'<strong>experts chevronnés</strong> qui vous accompagneront dans le développement de votre carrière, tant sur le plan technique que personnel.</p><br> <p>Notre ambition est de diffuser nos technologies innovantes à l'échelle mondiale pour contribuer à un impact positif durable.</p><br> <p>Parce que nous croyons que chaque personne est unique et précieuse, nous valorisons l'<strong>écoute active de vos idées et propositions</strong>. Vous jouerez un rôle essentiel dans la réalisation de nos prochaines étapes stratégiques.</p><br> <p><strong><br>Missions principales</strong></p><br> <p><em>Compréhension et spécification des besoins</em></p><br> <ul><li>Participer aux ateliers de cadrage avec les clients afin de comprendre leurs processus, leurs données et leurs attentes</li><li>Recueillir, analyser et reformuler les besoins fonctionnels et techniques</li><li>Rédiger des spécifications fonctionnelles claires et structurées</li><li><p>Décrire les règles métier, scénarios de détection, écrans, workflows, rapports et besoins d'intégration</p><br></li><li>Préparer des user stories, critères d'acceptation, jeux de données et cas de test</li><li><span>Identifier les éventuelles ambiguïtés, incohérences ou dépendances dans les demandes exprimées</span></li><li>Faire le lien entre les besoins du client et les fonctionnalités disponibles dans la solution TBML</li><li>Proposer, lorsque cela est pertinent, des solutions basées sur les fonctionnalités existantes plutôt que des développements spécifiques</li></ul> <p><em>Gestion et suivi des projets</em></p><br> <ul><li>Participer à la préparation des plannings, jalons et priorités du projet</li><li><p>Organiser et suivre les différentes actions nécessaires à la mise en œuvre de la solution</p><br></li><li>Coordonner les échanges entre les clients et les équipes internes</li><li>Suivre l'avancement des configurations, intégrations, développements, tests et déploiements</li><li>Identifier les risques, dépendances et points bloquants, puis assurer leur suivi jusqu'à résolution</li><li>Préparer les réunions de projet, rédiger les comptes rendus et suivre les plans d'action</li><li>Maintenir une visibilité claire sur les décisions prises, les responsabilités et les prochaines étapes</li><li>Participer aux phases de recette, de mise en production et de démarrage de la solution</li></ul> <p><em>Relation et accompagnement client</em></p><br> <ul><li>Être un point de contact régulier pour le client tout au long du projet<br>Animer ou participer aux ateliers, réunions de suivi, démonstrations et sessions de recette</li><li>Communiquer clairement sur l'avancement, les décisions, les difficultés et les prochaines étapes</li><li>Savoir expliquer simplement des sujets fonctionnels ou techniques à des interlocuteurs variés</li><li>Accompagner les utilisateurs dans la prise en main de la solution TBML</li><li>Participer à la préparation des supports de formation et à l'animation des sessions</li><li>Recueillir les retours des utilisateurs et les transmettre de manière structurée aux équipes Produit et R&amp;D</li><li>Contribuer à construire une relation de confiance durable avec les clients</li></ul> <p><strong>Profil &amp; compétences</strong></p><br> <ul><li>Diplôme d'ingénieur, master en systèmes d'information, informatique, finance, gestion de projet ou domaine équivalent</li><li>Première expérience, stage ou projet significatif en business analysis, gestion de projet, consulting, intégration ou mise en œuvre d'une solution logicielle</li><li>Capacité à comprendre des processus métier complexes et à les traduire en exigences claires</li><li>Excellentes capacités de rédaction, de synthèse et d'organisation</li><li><p>Intérêt pour les produits logiciels, les données et les problématiques de conformité</p><br></li><li>Aisance avec les outils de gestion de projet, de documentation et de suivi des demandes</li><li>Aisance avérée avec les outils d'IA générative et capacité à formuler des consignes précises pour obtenir un résultat directement exploitable</li><li>Esprit critique face aux productions de l'IA</li><li>Des connaissances en SQL, API, formats de données ou applications web sont appréciées</li><li>Très bon niveau de français et d'anglais, à l'écrit comme à l'oral</li><li>Aisance relationnelle et capacité à échanger directement avec des clients internationaux</li><li>Capacité à écouter, reformuler, poser les bonnes questions et gérer des attentes parfois contradictoires</li><li>Autonomie, rigueur, esprit d'analyse et sens des responsabilités</li><li><p>Capacité à gérer plusieurs sujets en parallèle et à s'adapter rapidement</p><br></li></ul> <p><strong><br>Ce que nous recherchons</strong></p><br> <p>Nous recherchons avant tout une personne <strong>polyvalente</strong>, capable de comprendre un besoin, de le formaliser clairement, de coordonner sa mise en œuvre et d'accompagner le client jusqu'à l'utilisation effective de la solution.</p><br> <p>Le poste nécessite un bon équilibre entre <strong>rigueur et relationnel</strong> : savoir structurer un projet et ses spécificités, tout en maintenant une communication claire, professionnelle et constructive avec les clients et les équipes internes.</p><br> <p>Une connaissance de l'<strong>AML</strong>, du <strong>Trade Finance</strong> ou du <strong>TBML</strong> est un plus, mais n'est pas obligatoire. Une formation fonctionnelle et technique à la solution sera assurée.</p><br> <p><strong><br>Avantages</strong></p><br> <ul><li>L'opportunité d'évoluer dans des environnements stimulants et de contribuer à un impact positif à l'échelle mondiale.</li><li>Perspectives de développement de carrière.</li><li>Avantages santé et bien-être pour vous et votre famille.</li><li>Un environnement de travail agréable et évolutif, favorisant l'épanouissement personnel et professionnel.</li><li>Des conditions optimales pour vous permettre de vous concentrer sur ce que vous aimez faire.</li><li>Une équipe soudée, fondée sur le respect, le partage et la passion du métier.</li><li>Une politique d'égalité des chances, sans distinction de genre, de religion ou de culture.</li></ul> <p><strong>Prochaine étape</strong></p><br> <p>Si vous avez l'ambition de dynamiser votre carrière à travers de nouveaux défis, tout en valorisant votre potentiel et votre soif permanente d'apprentissage, ce poste est fait pour vous.</p><br> <p><strong>Postulez dès maintenant</strong> et devenez le prochain <strong>Spark</strong> !</p><br> <p>Suivez-nous sur LinkedIn pour en savoir plus sur l'équipe Spark et nos solutions Spark.</p><br> <p>Nous serons ravis de vous rencontrer et de vous fournir davantage d'informations.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations for real-world applications.<br> In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Outbound Sales Account Manager - North American Market (Evening Shift) Location: Tunis, Tunisia Working Hours: Monday to Friday: 2.00 PM- 11.00 PM Report to: Contact Centre Supervisor Overview: This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Act as a trusted advisor for high-value customers, offering personalized support ensuring strong relationships and high retention Personalize communication using CRM data, previous order history, and customer profiles Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty. Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios, meet or exceed performance KPIs Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives Maintain detailed documentation of customer interactions and outcomes. Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions Promote new products, offers, and marketing campaigns while staying informed on industry trends Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance Share client success stories or feedback with relevant teams to drive continuous improvement Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions. What we Offer At Pens.com, we are committed to supporting our employees both professionally and personally by offering: Transportation Support: Shuttle service for a stress-free commute Health Insurance: Comprehensive medical coverage to support your well-being Meal Vouchers: Daily meal support to make your workdays easier. Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team. Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career. Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Pens.com Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia. To learn more,visit: www.PENS.com Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR). #LI-AA1 #LI-Onsite</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.</li><li>Excellent communication and negotiation skills in English (written and spoken).</li><li>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</li><li>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.</li><li>Team player with a proactive attitude and willingness to learn and grow</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p><strong>I. Background and Organizational Context&nbsp;</strong></p><br> <br> <br> <br> <p>Under the guidance and direct supervision of the Operations Manager, the Procurement Associate provides leadership in the execution of procurement services in the Country Office (CO) ensuring their effectiveness, transparency and integrity.&nbsp;</p><br> <p>The Procurement Associate support staff of the Procurement Unit. S/he works in close collaboration with the operations, programme and project teams in the CO, as well as with relevant UNDP Headquarters units, for resolving complex procurement-related issues and information delivery.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals.&nbsp;Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams&nbsp;in order to&nbsp;enhance and enable horizontal collaboration.&nbsp;</p><br> <br> <br> <br> <p><strong>II. Position Purpose&nbsp;</strong></p><br> <br> <br> <br> <p>Under the guidance and direct supervision of the DRR, Operations Manager, or Procurement Specialist, the Procurement Associate provides leadership in execution of procurement services in CO ensuring their effectiveness, transparency, and integrity.&nbsp; The Procurement Associate supervises and leads the support staff of the CO Procurement Unit.&nbsp; S/he promotes a client-focused, quality, and results-oriented approach in the Unit.&nbsp; &nbsp;</p><br> <br> <p>The Procurement Associate works in close collaboration with Operations, Programme and project teams in the Country Office, Region and UNDP HQ as well as with vendors and Government officials to deliver information, provide advisory support, and resolve complex procurement-related issues.&nbsp;&nbsp;</p><br> <br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.&nbsp;</p><br> <br> <br> <br> <br> <br> III. Key Duties and Accountabilities <br> <p>1.) Ensure administration and implementation of innovative and sustainable procurement strategies that are in alignment with principles of fairness, integrity and transparency to achieve best value for money:</p><br> <ul> <li>Full compliance of procurement activities with UNDP rules, regulations, policies, and strategic priorities through implementation of effective internal controls and proper functioning of UNDP’s client-oriented procurement management system.</li> <li>CO procurement business process mapping and elaboration of Standard Operating Procedures (SOPs) in procurement and leads/supervises procurement workflows in coordination with supervisor.</li> <li>Provision of research and information for the formulation and implementation of contract strategy and strategic procurement in the CO including tendering processes and evaluation, managing the contract and contractor, legal considerations and payment conditions, sourcing strategy, supplier selection and evaluation, quality management, and cost reduction strategies.</li> </ul> <br> <p>2.) Organize procurement processes for CO, projects, and collaborate with other UN Agencies:</p><br> <ul> <li>Review, analysis and consolidation of procurement plans for the office and projects, and monitoring their implementation.</li> <li>Organization of procurement processes including preparation and conduct of RFQ, ITBs or RFPs, and the receipt and evaluation of quotations, bids or proposals, and negotiation of certain conditions of contract in full compliance with UNDP rules and regulations.</li> <li>Review of procurement processes conducted by projects, and submissions to internal procurement review committees (CAP, RACP and ACP).</li> <li>Preparation of Purchase Orders and contracts in and outside of Quantum, and creation of vendors and buyer profiles in Quantum.&nbsp;</li> <li>Implementation of the internal control system which ensures Purchase Orders are duly prepared, dispatched, and corrected on a timely basis when there are budget check errors or other problems.</li> <li>Implementation of harmonized procurement services and analysis of new opportunities for joint procurement with UN agencies in line with the UN reform.</li> <li>Preparation of cost-recovery bills in Quantum for procurement services provided by UNDP to other Agencies.</li> </ul> <br> <p>3.) &nbsp;Implement a sourcing strategy and e-procurement tools to find best values in the marketplace and align purchasing strategy to project and CO goals:</p><br> <ul> <li>Development, management and updating of rosters of suppliers.</li> <li>Establishment of quality and performance measurement mechanisms and evaluation of suppliers.</li> <li>Implement e-procurement module/tools and promote their use, as applicable.</li> </ul> <br> <p>4.) Facilitate procurement knowledge building and knowledge sharing in the CO and the wider organization:</p><br> <ul> <li>Organize procurement training for operations, programme and project staff.</li> <li>Organize procurement training for vendors on e-procurement modules.</li> <li>Synthesize lessons learned and best practices in procurement.</li> <li>Make sound contributions to knowledge networks and communities of practice.</li> <li>Preparation of cost analysis and data collection for CBO.</li> <li>Participation in design of the CBO. &nbsp;</li> <li>Implementation of BOS initiatives. &nbsp;</li> </ul> <br> <p>5.) Support implementation of the BOS 2.0 and Common Back Office (CBO) in the area of procurement:</p><br> <br> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.&nbsp; <br> <p>Supervisory/Managerial Responsibilities: The Procurement Associate supervises support staff in the Procurement Unit.</p><br> <br> IV. Requirements: <br> <p><i><strong>Education</strong></i></p><br> <ul> <li>Secondary education is required. OR</li> <li>A university bachelor’s degree) in Business Administration, Public Administration, Finance, Economics or equivalent will be given due consideration, but it is not a requirement.</li> <li>CIPS level 3 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage.</li> </ul> <p><i><strong>Experience, Knowledge and Skills</strong></i></p><br> <ul> <li>Minimum 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant progressively responsible administrative experience is required at the national or international level is required.&nbsp;</li> <li>At least 3 years of experience in managing public sector procurement of goods and services would be an advantage.&nbsp;</li> <li>Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and advanced knowledge of automated procurement systems as well as experience in using ERP systems is required.</li> <li>Familiarity with UNDP&nbsp;financial system (Quantum) is an advantage.</li> </ul> <p><i><strong>Language Requirements</strong></i></p><br> <ul> <li>Fluency in French and Arabic is required.</li> <li>Working knowledge in English is required.</li> </ul> <br> <p><strong>V.&nbsp;</strong><i><strong>Expected Demonstration of Competencies</strong></i></p><br> <p><i><strong>Core : Full list of UNDP Core Competencies can be found&nbsp;</strong></i><i><strong>here</strong></i></p><br> <p><strong>Achieve Results</strong></p><br> LEVEL 2:&nbsp; Scales up solutions and simplify processes, balances speed and accuracy in doing work <br> <p><strong>Think Innovatively</strong></p><br> LEVEL 2:&nbsp; Offers new ideas/open to new approaches, demonstrates systemic/integrated thinking&nbsp; <br> <p><strong>Learn Continuously</strong></p><br> LEVEL 2:&nbsp; Goes outside comfort zone, learns from others and supports their learning <br> <p><strong>Adapt with Agility&nbsp;</strong></p><br> LEVEL 2: Adapts processes/approaches to new situations, involves others in change process <br> <strong>Act with Determination&nbsp;</strong> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><strong>Engage and Partner</strong></p><br> LEVEL 2:&nbsp; Is facilitator/integrator, brings people together, builds/maintains coalitions/partnerships <br> <p><strong>Enable Diversity and Inclusion</strong></p><br> LEVEL 2:&nbsp; Facilitates conversations to bridge differences, considers in decision making <br> <p><i><strong>People Management&nbsp;</strong></i></p><br> <p>UNDP People Management Competencies can be found in the dedicated&nbsp;site.&nbsp;</p><br> <p><i><strong>Cross-Functional &amp; Technical competencies (insert up to 7 competencies)&nbsp;</strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <i><strong>Business Management&nbsp;</strong></i> <p>Customer</p><br> <p>Satisfaction/Client</p><br> <p>Management&nbsp;</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers' needs.</li> <li>Provide inputs to the development of customer service strategy</li> <li>Look for ways to add value beyond clients’ immediate requests</li> <li>Ability to anticipate client’s upcoming needs and concerns</li> </ul> <br> <i><strong>Business Management</strong></i> Risk Management <ul> <li>Ability to identify&nbsp;and organize action around mitigating and proactively managing risks</li> </ul> <br> <i><strong>Business Management</strong></i> Communication <ul> <li>Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels</li> </ul> <br> <i><strong>Procurement</strong></i> Sourcing <ul> <li>Ability to find, evaluate and engage suppliers of goods and services&nbsp;</li> </ul> <br> <i><strong>Procurement&nbsp;</strong></i> Financial Analysis <ul> <li>Knowledge of evaluating businesses, projects, budgets, and other finance related transactions to determine their performance and suitability&nbsp;</li> </ul> <br> <i><strong>Procurement&nbsp;</strong></i> Procurement Management <ul> <li>The ability to acquire goods, services or works from an outside external source.</li> </ul> <br> <i><strong>Procurement&nbsp;</strong></i> Stakeholder Management <ul> <li>Ability to work with incomplete information and balance competing interests to create value for all stakeholders</li> </ul> <br> <p>I<strong>V. Keywords</strong></p><br> <br> <ul> <li>Planning and Organization</li> <li>Team work</li> <li>Results and quality oriented</li> <li>Public Sector Procurement and Sourcing</li> <li>Purchase order and contract monitoring</li> <li>Best value for money</li> </ul> <br> <p><strong>Equal opportunity</strong></p><br> <br> <br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Probation</strong></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> #LI-DNI<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Job Title:&nbsp;</strong></span><span><strong>Outbound Sales Account Manager - North American Market (Evening Shift)</strong></span> <br> <span><strong>Location: Tunis, Tunisia</strong></span> <br> <span><strong>Working Hours:&nbsp;</strong>Monday to Friday: 2.00 PM- 11.00 PM</span> <br> <span><strong>Report to:&nbsp;</strong></span><span><strong>Contact&nbsp;Centre&nbsp;Supervisor</strong></span> <br> <p><span><strong><u>Overview:</u></strong></span><br><span>This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will &nbsp;</span><span>play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration.&nbsp;</span></p><br> <p><span><strong>Ready to join us? Apply now and become part of a team that values creativity,</strong></span></p><br> <p><span><strong>collaboration, and continuous growth.</strong></span></p><br> <br> <p><span><strong><u>Primary responsibilities</u></strong></span></p><br> <ul> <li><span>Act as a trusted advisor for high-value customers, offering personalized support</span><span> ensuring strong relationships and high retention&nbsp;</span></li> <li><span>Personalize communication using CRM data, previous order history, and customer profiles</span></li> <li><span>Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty.</span></li> <li><span>Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios,&nbsp;</span><span>meet or exceed performance KPIs&nbsp;</span></li> <li><span>Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives&nbsp;</span></li> <li><span>Maintain detailed documentation of customer interactions and outcomes.</span></li> <li><span>Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets&nbsp;</span></li> <li><span>Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions</span></li> <li><span>Promote new products, offers, and marketing campaigns while staying informed on industry trends&nbsp;</span></li> <li><span>Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance</span></li> <li><span>Share client success stories or feedback with relevant teams to drive continuous improvement</span></li> </ul> <br> <p><span><strong><u>Growth &amp; Career Opportunities</u></strong></span></p><br> <p><span>At&nbsp;Pens.com,&nbsp;we&nbsp;strongly&nbsp;believe&nbsp;in&nbsp;internal&nbsp;development&nbsp;and&nbsp;mobility.&nbsp;Manyof&nbsp;our&nbsp;team members&nbsp;grow&nbsp;within&nbsp;the&nbsp;organization&nbsp;through&nbsp;internal&nbsp;opportunities and&nbsp;promotions.</span></p><br> <br> <p><span><strong><u>Requirements &amp; Qualifications</u></strong></span></p><br> <ul> <li><span>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.&nbsp;</span></li> <li><span>Excellent communication and negotiation skills in English (written and spoken).&nbsp;</span></li> <li><span>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</span></li> <li><span>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.&nbsp;</span></li> <li><span>Team player with a proactive attitude and willingness to learn and grow</span></li> </ul> <br> <p><span><strong><u>What we Offer</u></strong></span><br><span>&nbsp;At Pens.com, we are committed to supporting our employees both professionally and personally by offering:</span></p><br> <ul> <li><span>Transportation Support: Shuttle service for a stress-free commute</span></li> <li><span>Health Insurance: Comprehensive medical coverage to support your well-being</span></li> <li><span>Meal Vouchers: Daily meal support to make your workdays easier.</span></li> <li><span>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</span></li> <li><span>Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</span></li> </ul> <br> <p><span><strong><u>Our values</u></strong></span></p><br> <p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br> <p><span><strong>Customers-First:&nbsp;</strong></span></p><br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br> <p><span><strong>Continuous Improvement:&nbsp;</strong></span></p><br> <p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:&nbsp;</strong></span></p><br> <p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br> <p><span><strong>Integrity:&nbsp;</strong></span></p><br> <p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:&nbsp;</strong></span></p><br> <p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> <span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span> <br> <p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more&nbsp;than&nbsp;10&nbsp;facilities&nbsp;acrossNorth&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</span><br><span>To&nbsp;learn&nbsp;more,visit:&nbsp;</span><span>www.PENS.com</span></p><br> <p><span>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</span></p><br> <br> <p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Solution Representative - English/Arabic<br><p><b>Description -</b></p><br><br><p>Please note, this is a general listing and may not have an immediate opening. We will contact candidates who best meet the job requirements as such openings arise.</p><br><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr</p><br><br><br><p><b>What can we do together?</b></p><br><br><p>At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.</p><br><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.</p><br><br><p>• Fluency in English and in Arabic.<br><b>Knowledge &amp; Skills</b><br>• Active Directory<br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science<br>• Desktop Support<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Azure<br>• Microsoft Office 365<br>• Microsoft Windows 10<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br>• Windows Servers<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>#LI-POST</b></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Solution Representative - French/English<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p><span>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more </span><span>http://www.hp.com</span>/</p><br><br><br><p><b>Job Summary</b><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>•<span>Typically has 2-3 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.</span><br>•Fluency in French and in English.</p><br><br><br><p><span><b>Knowledge &amp; Skills</b><br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</span></p><br><br><p><span>• Print devices knowledge and expertise<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• ServiceNow<br>• Technical Support</span></p><br><br><p><br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> French Print Technical support representative<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/</p><br><br><br><p><b>Job Summary</b></p><br><br><p><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively within Commercial Printing teams.</p><br><br><p>The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b></p><br><br><p><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b></p><br><br><p><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically, has more than 2 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br><b>Preferred Certifications</b><br>NA<br><b>Knowledge &amp; Skills</b><br>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</p><br><br><p>• Pring devices knowledge and expertise<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>#LI-POST</b></p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br>No<p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Italian Print Technical support representative<br><p><b>Description -</b></p><br><br><p><b>Who are we?</b></p><br><br><p>HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.</p><br><br><p>HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/</p><br><br><br><p><b>Job Summary</b></p><br><br><p><br>• This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively within Printing Commercial teams.</p><br><br><br><p>The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.<br><b>Responsibilities</b></p><br><br><p><br>• Operates independently, adhering to established protocols to address customer concerns, with a degree of moderate judgment to complement the outlined process.<br>• Resolves technical problems of moderate to complex nature, encompassing hardware and software through incoming customer interactions and proactive notification systems.<br>• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranties, enterprise agreements, and even mission-critical support.<br>• Assists customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements.<br>• Works effectively with clients, programmers, QA testers, and managers to ensure seamless project outcomes.<br>• Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users.<br>• Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.<br>• Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.<br>• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.<br>• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.<br><b><b>Education &amp; Experience</b> Recommended</b></p><br><br><p><br>• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.<br>• Typically has 2 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.<br><b>Preferred Certifications</b><br>NA<br><b>Knowledge &amp; Skills</b></p><br><br><p>• Fluent in Italian with good English</p><br><br><p>• Agile Methodology<br>• Automation<br>• Computer Hardware<br>• Computer Science</p><br><br><p>• Printing knowledge<br>• Desktop Support<br>• Help Desk Support<br>• Information Technology Infrastructure Library<br>• Issue Tracking<br>• IT Service Management<br>• Linux<br>• Microsoft Office 365<br>• Microsoft Windows 11<br>• Operating Systems<br>• Peripheral Devices<br>• Scripting<br>• ServiceNow<br>• Technical Support<br>• Windows Servers<br><b>Cross-Org Skills</b><br>• Effective Communication<br>• Results Orientation<br>• Learning Agility<br>• Digital Fluency<br>• Customer Centricity<br><b>Impact &amp; Scope</b><br>• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.<br><b>Complexity</b><br>• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.<br><b>Disclaimer</b><br>• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</p><br><br><br><p><b>Job -</b></p><br><br>Services<br><p><b>Schedule -</b></p><br><br>Full time<br><p><b>Shift -</b></p><br><br>No shift premium (Tunisia)<br><p><b>Travel -</b></p><br><br><br><p><b>Relocation -</b></p><br><br><p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> -&nbsp;</b></p><br><br><br><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><br><br><br><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><br><br><br><p>For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"</p><br><br><br><br><br> </div>