وظائف تسويق الكترونى في تونس

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job&nbsp;Title: </strong>Graphic&nbsp;Designer&nbsp;(Day&nbsp;Shift) - Hybrid <br> <strong>Location</strong>:&nbsp;Tunis,Tunisia <br> <strong>Reporting&nbsp;to:&nbsp;</strong>Graphic Designer&nbsp;Manager <br> <p><strong>Overview&nbsp;of&nbsp;Role:</strong></p><br> <p>To&nbsp;produce&nbsp;customers’&nbsp;Logos&nbsp;on&nbsp;National&nbsp;Pen’s&nbsp;products&nbsp;to&nbsp;meet&nbsp;customer&nbsp;expectations.</p><br> <p>Work&nbsp;as&nbsp;a&nbsp;team&nbsp;member&nbsp;to&nbsp;ensure&nbsp;turnaround,&nbsp;quality&nbsp;&amp;&nbsp;outputgoals.</p><br> <br> <p><span><strong><u>Primary&nbsp;responsibilities</u></strong></span></p><br> <ul> <li>Produce&nbsp;high-quality&nbsp;digitaland/or&nbsp;print&nbsp;work,including&nbsp;but&nbsp;not&nbsp;limited&nbsp;to&nbsp;web banners,&nbsp;email campaigns, social media graphics, product&nbsp;catalogs, and&nbsp;flyers.</li> <li>Ensure&nbsp;all&nbsp;graphics&nbsp;adhere&nbsp;to&nbsp;brandstandards,&nbsp;are&nbsp;visually&nbsp;appealing,&nbsp;and&nbsp;are optimized for their intended output format.</li> <li>Manage&nbsp;production&nbsp;schedules&nbsp;and&nbsp;work&nbsp;collaboratively&nbsp;with&nbsp;cross-functional&nbsp;teamsto ensure&nbsp;all&nbsp;production&nbsp;work&nbsp;is&nbsp;delivered on&nbsp;time&nbsp;and to&nbsp;the highest&nbsp;quality.</li> <li>Utilize&nbsp;design&nbsp;software,&nbsp;such&nbsp;as&nbsp;AdobeCreative&nbsp;Suite&nbsp;with&nbsp;an&nbsp;emphasis&nbsp;on&nbsp;Photoshop and Illustrator, to create&nbsp;and edit graphics.</li> <li>Be&nbsp;comfortable&nbsp;usingFigma&nbsp;to&nbsp;sharemockups&nbsp;with&nbsp;cross-functional&nbsp;stakeholders&nbsp;for approval.</li> <li>Troubleshoot&nbsp;production&nbsp;issuesand&nbsp;provide&nbsp;technical&nbsp;support&nbsp;as&nbsp;needed.</li> <li>Maintain&nbsp;a&nbsp;comprehensive&nbsp;understanding&nbsp;of&nbsp;the&nbsp;latestdesign&nbsp;trends,&nbsp;tools,and technologies.</li> <li>Support&nbsp;the&nbsp;brand's&nbsp;marketing&nbsp;and&nbsp;advertising&nbsp;initiatives&nbsp;as&nbsp;needed.</li> </ul> <br> <p><span><strong><u>Requirements&nbsp;&amp;&nbsp;Qualifications</u></strong></span></p><br> <ul> <li>Bachelor's&nbsp;degree&nbsp;in&nbsp;graphic&nbsp;design,visual&nbsp;arts,&nbsp;or&nbsp;a&nbsp;relatedfield.</li> <li>At&nbsp;least&nbsp;3&nbsp;years&nbsp;ofexperience&nbsp;in&nbsp;graphic&nbsp;design&nbsp;or&nbsp;printand/or&nbsp;digital&nbsp;production&nbsp;work.</li> <li>Strong&nbsp;technical&nbsp;skills&nbsp;with&nbsp;design&nbsp;software,&nbsp;such&nbsp;as&nbsp;Adobe&nbsp;Creative&nbsp;Suite.</li> <li>Excellent&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;a&nbsp;strong&nbsp;sense&nbsp;of&nbsp;design&nbsp;aesthetics.</li> <li>Ability&nbsp;to&nbsp;managemultiple&nbsp;projects&nbsp;andwork&nbsp;collaboratively with&nbsp;cross-functional teams.</li> <li>Strong&nbsp;communication&nbsp;skills&nbsp;and&nbsp;abilityto&nbsp;work&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;environment.</li> <li>Experience&nbsp;working&nbsp;in&nbsp;the&nbsp;promotional&nbsp;products&nbsp;industry&nbsp;is&nbsp;a&nbsp;plus.</li> <li>Fluent&nbsp;LevelIn&nbsp;English</li> </ul> <br> <p><span><strong><u>Our&nbsp;values</u></strong></span></p><br> <p>At&nbsp;Pens.com,&nbsp;we&nbsp;are&nbsp;guidedby&nbsp;a&nbsp;set&nbsp;of&nbsp;corevalues&nbsp;that&nbsp;defineour&nbsp;culture&nbsp;and&nbsp;approach&nbsp;to hiring:</p><br> <p><span><strong>Customers-First:</strong></span></p><br> <br> <br> <p><span>We are committed to delivering exceptional customer experiences, both internally and externally.&nbsp;By&nbsp;understanding&nbsp;and&nbsp;fulfilling&nbsp;customer&nbsp;needs,&nbsp;we&nbsp;create&nbsp;impactful&nbsp;solutions&nbsp;that &nbsp;leave a lasting impression.</span></p><br> <p><span><strong>Continuous&nbsp;Improvement:</strong></span></p><br> <p><span>We believe in&nbsp;the power&nbsp;of&nbsp;growth and evolution. Through open&nbsp;communication&nbsp;and a culture&nbsp;of&nbsp;innovation,&nbsp;we&nbsp;continuously&nbsp;striveto&nbsp;enhance&nbsp;ourbusiness&nbsp;and&nbsp;adaptto&nbsp;changing landscapes.</span></p><br> <p><span><strong>Goal-Oriented:</strong></span></p><br> <p><span>Weset&nbsp;clear&nbsp;objectives,&nbsp;remain&nbsp;disciplined&nbsp;in&nbsp;execution,&nbsp;and&nbsp;hold&nbsp;ourselves&nbsp;accountable&nbsp;for achieving measurable goals. Our focus is ondriving results and&nbsp;making&nbsp;meaningful progress.</span></p><br> <p><span><strong>Integrity:</strong></span></p><br> <p><span>Weprioritize&nbsp;ethics&nbsp;in&nbsp;everything&nbsp;we&nbsp;do,&nbsp;ensuring&nbsp;that&nbsp;our&nbsp;actions&nbsp;are&nbsp;grounded&nbsp;in&nbsp;integrity and responsibility towards our planet, products, and people.</span></p><br> <p><span><strong>People-Centric:</strong></span></p><br> <p><span>We&nbsp;value&nbsp;and&nbsp;respect&nbsp;every&nbsp;member&nbsp;of&nbsp;our&nbsp;team,&nbsp;fostering&nbsp;an&nbsp;environment&nbsp;where&nbsp;diversity&nbsp;is&nbsp;celebrated, contributions are recognized, and growth is encouraged.</span></p><br> <br> We&nbsp;are&nbsp;an&nbsp;equalopportunity&nbsp;employer&nbsp;and&nbsp;value&nbsp;diversity&nbsp;at&nbsp;our&nbsp;company.&nbsp;We&nbsp;do&nbsp;not discriminate&nbsp;on&nbsp;the&nbsp;basisof&nbsp;race,&nbsp;religion,&nbsp;color,&nbsp;national&nbsp;origin,sex,&nbsp;gender,&nbsp;gender expression,&nbsp;sexualorientation,&nbsp;age,&nbsp;marital&nbsp;status,&nbsp;veteran&nbsp;status,&nbsp;or&nbsp;disability&nbsp;status.&nbsp;We&nbsp;will&nbsp;ensure that individuals with disabilities are provided reasonable accommodation to participate&nbsp;in&nbsp;the&nbsp;job&nbsp;application&nbsp;or&nbsp;interview&nbsp;process,&nbsp;to&nbsp;perform&nbsp;essential&nbsp;job&nbsp;functions,&nbsp;and toreceive&nbsp;other&nbsp;benefits&nbsp;and&nbsp;privileges&nbsp;of&nbsp;employment.&nbsp;Pleasecontact&nbsp;us&nbsp;to&nbsp;request accommodation&nbsp;-&nbsp;no&nbsp;applicant&nbsp;willbe&nbsp;penalized&nbsp;as&nbsp;a&nbsp;resultof&nbsp;such&nbsp;a&nbsp;request. <br> <p><strong>About&nbsp;Pens.com</strong></p><br> <p>Pens.com's personalized promotional products are created for and inspired by small businesses.&nbsp;With&nbsp;56&nbsp;yearsof&nbsp;experience&nbsp;and&nbsp;serving&nbsp;22&nbsp;countries&nbsp;worldwide,&nbsp;Pens.com&nbsp;offers &nbsp;MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags,&nbsp;gifts,&nbsp;and&nbsp;trade&nbsp;show&nbsp;accessories.&nbsp;Pens.com&nbsp;operates&nbsp;via&nbsp;a&nbsp;network&nbsp;of more&nbsp;than10&nbsp;facilities&nbsp;acrossNorth&nbsp;America,&nbsp;Europe,&nbsp;Africa,&nbsp;and&nbsp;Asia.</p><br> <p>To learn&nbsp;more,&nbsp;visit:<span>www.PENS.com</span></p><br> <p>Pens.com&nbsp;is&nbsp;a&nbsp;National&nbsp;Pen&nbsp;and&nbsp;Cimpress&nbsp;brand&nbsp;(Nasdaq:&nbsp;CMPR).</p><br> <br> <p>#LI-JB1 &nbsp;#LI-Hybrid</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br>We are seeking experienced ServiceNow Developers and Technical Consultants with expertise across one or more ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery (HRSD), Customer Service Management (CSM), and Configuration Management Database (CMDB).<p>Successful candidates will be responsible for the configuration, development, support, and continuous improvement of ServiceNow solutions in live production environments, helping organizations optimize service delivery, automate workflows, improve operational efficiency, and enhance user experiences.</p><br>Key Responsibilities<ul><li>Design, configure, develop, and maintain ServiceNow solutions across one or more functional areas, including ITSM, ITOM, ITAM, HRSD, CSM, and CMDB.</li><li>Develop and enhance workflows, business rules, client scripts, UI policies, service catalog items, forms, and approval processes.</li><li>Build and maintain automation using Flow Designer and other ServiceNow platform capabilities.</li><li>Support incident, problem, change, request, asset, case management, and configuration management processes.</li><li>Troubleshoot and resolve production defects, system issues, and performance concerns.</li><li>Collaborate with business stakeholders, service owners, platform teams, and integration teams to translate requirements into scalable solutions.</li><li>Support release management activities, including testing, deployment, validation, and post-release support.</li><li>Contribute to platform governance, development standards, reusable design patterns, and best practices.</li><li>Participate in continuous improvement initiatives focused on service delivery, user experience, automation, data quality, and operational excellence.</li><li>Work effectively within Agile, iterative, or hybrid delivery environments.</li></ul>Required Qualifications<ul><li>3+ years of hands-on ServiceNow development experience (senior opportunities available for candidates with 7+ years of experience).</li><li>Strong experience in one or more ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, or CMDB.</li><li>Solid understanding of JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Flow Designer.</li><li>Experience configuring workflows, forms, catalog items, approvals, notifications, and service processes.</li><li>Experience supporting production environments, including defect resolution, enhancements, and operational support activities.</li><li>Strong analytical and problem-solving skills with the ability to troubleshoot complex platform issues.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li><li>Excellent communication and stakeholder management skills.</li></ul>Preferred Qualifications<ul><li>Experience with IntegrationHub, REST/SOAP APIs, and third-party system integrations.</li><li>Exposure to Discovery, Service Mapping, MID Servers, Asset Management, CMDB, or Data Reconciliation processes.</li><li>Experience working in large-scale, enterprise ServiceNow environments.</li><li>Knowledge of Common Service Data Model (CSDM) and ServiceNow best practices.</li><li>Experience with customer-facing portals, workspaces, or employee service delivery solutions.</li><li>ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-HR, CIS-CSM, CIS-ITOM, or related certifications.</li></ul>Why Join Us?<p>You will have the opportunity to work on enterprise-scale ServiceNow programs, contribute to innovative digital transformation initiatives, and collaborate with global teams delivering best-in-class ServiceNow solutions across multiple business domains.</p><br><br><br><br><br><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking to hire a Freelance Video &amp; Content Creator to work with us remotely .<br> Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.<br> The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.<br> We are passionate about delivering impact.<br> Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.<br> What We’re Looking For We’re looking for a Freelance Video &amp; Content Creator to produce short-form, mobile-first video for CXG Learn, our learning platform for luxury and premium brands.<br> Think elevated, engaging, “Insta-story” style learning — theory capsules, client scenarios, and animated formats that feel as premium as the brands we serve.<br> The ideal candidate brings strong visual storytelling, a sharp eye for pacing, and the ability to deliver polished, on-brand video efficiently and at volume.<br> A note on tools: Video production here uses familiar, standard tools — the focus is on quality, consistency, and a natural fit with our mobile-first, premium look and feel.<br> Key Responsibilities Short-Form Video Production Create short learning videos: theory videos, GIF-style videos, avatar videos, and immersive client-scenario videos.<br> Design for mobile first — portrait video, with landscape adaptations where needed.<br> Editing &amp; Motion Handle editing, subtitles, overlays, and motion graphics to a premium standard.<br> Apply consistent transitions, framing, voice, and music aligned to the CXG Learn style.<br> Content Adaptation Adapt and repurpose content across formats, languages, and learning paths.<br> Source or integrate stock and AI-generated visuals where appropriate.<br> Collaboration Work with the marketing and learning teams, iterating quickly through feedback.<br> Apply and help maintain the CXG Learn creative and video guidelines.<br> What will you bring along?<br> Core Skills Strong short-form video and motion design skills with a premium sensibility.<br> Proficiency in editing and motion tools (Adobe Premiere Pro, After Effects, or similar).<br> Experience with portrait/mobile-first video, subtitles, overlays, and motion graphics.<br> An eye for pacing, rhythm, and visual storytelling.<br> Proficient French speaker Bonus: avatar-based content, AI video tools, or sound design.<br> Experience 3+ years producing short-form video or motion content, ideally for premium or digital-first brands.<br> A showreel or portfolio demonstrating polished, on-brand video.<br> E-learning or luxury/retail experience is a plus.<br> Behavioural Attributes Efficient and organized, comfortable managing volume with consistent quality.<br> Proactive and adaptable in a remote, deadline-driven environment.<br> Collaborative, with strong communication and attention to detail.<br> A passion for continuous learning and emerging content trends.<br> Why Join CXG?<br> Work on high-impact learning experiences for globally recognized luxury brands.<br> Help shape a premium learning platform from the ground up.<br> Collaborate with a dynamic, multicultural team that values innovation and creativity.<br> A flexible, ongoing freelance engagement with room to grow.<br> If you love telling premium stories in short, mobile-first video, we’d love to see your reel.<br></span> </div>

<p>Under the overall supervision of the Chief of Mission in Tunisia, the direct supervision of the Programme Support Unit Coordinator, the successful candidate will be responsible for supporting communications, media relations, and public information functions within the Programme Support Unit (PSU). The incumbent will assume the functions and the following responsibilities in accordance with IOM s regulations, rules, and procedures.</p> <p>EDUCATION Bachelor s degree in Communication, Media, Journalism or in any related field with a minimum of 3 years of experience in developing and implementing communications strategies, action plans and performance monitoring frameworks, preferably in the field of migration, or. High school diploma with five years of experience in the above fields.</p> <p>EXPERIENCE Experience in media, PR, and administrative duties. Good knowledge of a range of applications and software including social media platforms, audio-visual production, graphic design, photography, video editing and social media management, and Microsoft Office. Excellent written and oral communications skills in Arabic, English, and French. Knowledge of the work of international organizations, humanitarian and development context is an advantage.</p> <p>SKILLS Confident use of professional graphic design programmes (Adobe Photoshop, Adobe Illustrator) and Publisher. Ability to work independently in a multi-task and multi-deadline environment. Excellent organizational and prioritization skills, setting goals and timelines. Familiarity with the Tunisia, North Africa region and the African Continent is an advantage. Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds.</p> <p>SECTION 5 Languages [1] REQUIRED For this position, fluency in English, French and Arabic is required (oral and written).</p> <p>SECTION 6 Competencies [2] The incumbent is expected to demonstrate the following values and competencies:</p> <p>VALUES - All IOM staff members must abide by and demonstrate these five values:</p> <ul> <li>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li>Courage: Demonstrates willingness to take a stand on issues of importance.</li> <li>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p>CORE COMPETENCIES - Behavioural indicators Level 1</p> <ul> <li>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.</li> <li>Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul> <p>[1] As per IN/233, staff members in a position in the Professional and GS categories are expected to be fluent in one of the Organization s official languages, which are English, French and Spanish. At least a working knowledge of another official language is highly desirable and may be specified as mandatory in some cases. For positions in the GS category, proficiency in one of the local language(s) may also be required, as specified in the VN/SVN.</p> <p>[2] Competencies and respective levels should be drawn from the Competency Framework of the Organization.</p> <p>Gather, prepare, and disseminate public information on IOM activities in Tunisia, and assist in developing standard media messaging and lines to address key migration issues. Draft public information material for IOM's newsletter, press briefing notes, website, social media, and other media outlets, in coordination with the Media and Communications Officer. Assist with updating the content of the mission's website and social media accounts in coordination with the Media and Communications Officer. Translate non-official media and communications content from English to Arabic and Arabic to English or French as required. Assist with implementing, and monitoring Standards Operating Procedures to be used between the projects, partners, and beneficiaries in the context of project activities which entail communication and outreach. Assist with conducting a media stakeholder analysis to identify relevant media partners, including press, radio, and TV. Assist with maintaining strong relationships with the media to promote a positive migration narrative in Tunisia. Draft a daily news digest to be approved by supervisor prior to disseminating to a selected list of IOM recipients. Prepare regular internal updates on key activities and achievements by the mission to be disseminated to all IOM Tunisia staff. Assist in creating messages and visuals elements for communication activities in line with IOM s media and visibility guidelines and donor guidelines. Support with the preparation and organization of events, meetings, and trainings with key stakeholders to promote IOM activities (including talking points and speeches/presentations). Support in verifying that the mission's planned communication activities are in line with IOM's media and visibility guidelines. Perform other tasks that the supervisor may assign.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION Bachelor s degree in Communication, Media, Journalism or in any related field with a minimum of 3 years of experience in developing and implementing communications strategies, action plans and performance monitoring frameworks, preferably in the field of migration, or. High school diploma with five years of experience in the above fields.</p> <p>EXPERIENCE Experience in media, PR, and administrative duties. Good knowledge of a range of applications and software including social media platforms, audio-visual production, graphic design, photography, video editing and social media management, and Microsoft Office. Excellent written and oral communications skills in Arabic, English, and French. Knowledge of the work of international organizations, humanitarian and development context is an advantage.</p> <p>SKILLS Confident use of professional graphic design programmes (Adobe Photoshop, Adobe Illustrator) and Publisher. Ability to work independently in a multi-task and multi-deadline environment. Excellent organizational and prioritization skills, setting goals and timelines. Familiarity with the Tunisia, North Africa region and the African Continent is an advantage. Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds.</p> <p>SECTION 5 Languages [1] REQUIRED For this position, fluency in English, French and Arabic is required (oral and written).</p> <p>SECTION 6 Competencies [2] The incumbent is expected to demonstrate the following values and competencies:</p> <p>VALUES - All IOM staff members must abide by and demonstrate these five values:</p> <ul> <li>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li>Courage: Demonstrates willingness to take a stand on issues of importance.</li> <li>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p>CORE COMPETENCIES - Behavioural indicators Level 1</p> <ul> <li>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.</li> <li>Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Today, EY brings together nearly 300,000 partners and employees worldwide in more than 154 countries. Thanks to this network, whose level of integration and international reach guarantee the same excellence everywhere in the world, EY strengthens its position as a world leader in Audit, Consulting, Transactions, Tax and Law.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We nurture talent so that, together, they can guide organizations towards sustainable growth. And our commitment to our teams begins with this promise: whatever your journey with us, the EY experience lasts a lifetime.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At EY, we confidently shape the future by supporting our clients through today's challenges and tomorrow's opportunities. Joining EY means becoming part of a dynamic, demanding, and enriching environment where your contribution has a real impact.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of the development of our activities around CRM solutions and digital transformation, we are looking for an experienced Sales Executive with 5 years of experience in selling IT solutions and services, ideally acquired within an information systems integrator.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your r the</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are at the heart of the growth dynamic:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You identify, develop and realize new business opportunities around CRM solutions and the Microsoft ecosystem.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are involved from start to finish, from prospecting to signing, with a central role in structuring and executing our commercial strategy.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main missions</font></font></strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business development</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and prospect for new accounts in the Tunisian and international markets.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Structuring and developing a high-potential client portfolio</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identifying opportunities related to commercial performance challenges and digital transformation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining go-to-market strategies and business development actions.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales cycle management</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the entire sales process from prospecting to contract signing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and lead sales meetings, demonstrations and customer presentations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop commercial proposals in collaboration with the technical and consulting teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing a structured pipeline and ensuring reliable sales forecasts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in trade meetings and pipeline reviews.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer advice and support</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding the business challenges (sales, marketing, customer service, reporting)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Positioning CRM solutions as levers for performance and management</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holder of a degree in commerce, management information systems, information systems management or an equivalent degree.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">5 years in business development / IT solutions sales</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Essential experience in IT services, software publisher or systems integrator</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Solid experience in complex B2B sales (long cycles, multiple stakeholders)</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Expected technical skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of complex B2B sales techniques.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of SaaS/Cloud mods</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced pipeline management and forecasting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of CRM processes (lead management, opportunities, pipeline, forecasting)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to position a CRM within a global information system (ERP, marketing tools, customer service)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the Microsoft ecosystem</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills and negotiation abilities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results-oriented and customer-focused.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conquering spirit and proactivity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to quickly understand clients' business challenges.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ease in presentations and public speaking.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigorous sales follow-up.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and cross-functional collaboration.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">LANGUAGES</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French: fluent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">English: professional.</font></font></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who we are?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Tiktok Creator Partnerships Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Coordinate projects and provide day-to-day operational support across campaigns; Handle creator outreach, coordinate back-and-forth logistics, and negotiate rates and deliverables at scale; Manage creator pipeline — outreach, negotiation, contract, content, and payment — and follow up proactively to keep things up to date; Review and approve creator content drafts against brand and campaign guidelines; Send and track creator agreements; process payments on schedule; Maintain reporting on creator status, output, spend, and performance for stakeholders; Flag disputes or at-risk relationships to the internal team with clear context; Follow internal procedures and SOPs.<br> What you need to succeed in this role: Excellent English language skills (at least C1 level for both speaking and writing); Experienced with Google Sheets, Airtable, Linear, Slack, and TikTok, with the ability to pick up new tools quickly; Strong organizational skills with the ability to manage multiple partner relationships simultaneously; Experience building and maintaining tracking systems and reporting dashboards; Able to independently manage routine negotiations and approvals while knowing when to escalate; Availability to handle time-sensitive creator communications as needed; Proven ability to deliver tasks reliably and on schedule; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Benefits: Schedule: Part-time, Monday through Friday, 4 hour shifts scheduled sometime between 7AM and 3PM (PDT); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<p><br></p><p>KEY RESPONSIBILITIES</p><p>Learning trajectory and knowledge management:</p><p>Directly and actively engage in the development of the project s learning trajectory design, implementation, evaluation and successful closure.</p><p>In collaboration with relevant stakeholders develop sound and inclusive methods for data collection and learning.</p><p>Take part in and engage in project related activities and events and regularly review project reports and materials to extra data relevant to the learning trajectory plans.</p><p>Compile project data, and prepare useful analysis (to project, the partners and Oxfam programs in general), in line with the project goals, and the learning trajectory, as needed and agreed with the line manager.</p><p>Support the project team and partners in extracting critical lessons and identifying and highlighting achievements which are linked to the project objectives, outcomes and aspired impact.</p><p>Encourage and initiate learning spaces and sessions, for exchanges and cross learnings between partners, and between project teams and partners, including annual learning and reflection workshops.</p><p>Where needed and agreed, support partners in data analysis and effective integration of learning trajectories within their own project activity plans.</p><p>Support the project team in advancing their Learning and Communication understanding and skills, hence contributions.</p><p>Assess the project partners Learning capacities and needs, develop and/or coordinate and organize relevant capacity building sessions, trainings, provide and share tools, etc., in agreement with the line manager/s and colleagues.</p><p>Engage and take an active part in project team meetings, and contribute to the sufficient implementation of the project, in respect of the Learning and Communication component (present results, give recommendations, suggest solutions).</p><p>Production, Communication and Dissemination :</p><p>In line with the learning trajectory plans, together with the relevant internal stakeholders, develop a comprehensive compliant and safe dissemination and communication strategy and plan, and facilitate and monitor its successful implementation, in line with Oxfam participative and feminist approach and donor s policies and obligations.</p><p>Reproduce the compiled data, drafted analysis, and gathered information and lessons, and craft compelling material for their communication, dissemination, and publications; through project or Oxfam reports, and plans, or media or social media outlets (including but not limited to: stories, factsheets, briefings, statistics, etc.).</p><p>Work closely with the Program Manager, the Media&amp;Com lead to ensure their input and sign off on all project related learning and communication reports, plans, products, communications, etc., and lead on their dissemination, per agreed and approved planned.</p><p>Directly contribute to the production of the project s plans, reports and other materials, in line with Oxfam and donor s obligations.</p><p>Prepare the relevant and most effect data and information to be shared during the learning sessions, workshops and events, with staff, parnters, or others.</p><p>Where relevant, directly contribute to high-impact media and communications products to help raise Oxfam s profile, raise the voices of the people we work with.</p><p>Conduct direct interviews, with staff, partners and beneficiaries and produce high impact stories, for use in the national, sub-regional and global markets media and social media outlets.</p><p>In coordination with the Media/Com Lead, guide and advise the program staff to ensure sufficient compliance with the relevant Oxfam global policies and steer on branding, approvals and sing off, risk assessment, etc.</p><p>Monitor and evaluate the impact of the communication and dissemination plan, media activities, coverage and reach, etc. and provide regular analysis to the managers and team.</p><p>Support other project s learning, media and communication planning and implementation.</p><p>Support the management and monitoring of Oxfam s social media outlets and platforms.</p><p>Contribute to updating North Africa information on internal social platforms, and to any NA products, and their dissemination.</p><p>Support partners in strengthening their communication capacities by identifying training, coaching, and learning events and resources.</p><p>Other:</p><p>Apply Oxfam leadership values, actively contribute to improving the team and office culture.</p><p>Ensure understanding and alignment with Oxfam policies, compliance and steer with regards to all areas of work within the delegated lines of liability and authority.</p><p>Contribute to internal staff capacity building sessions relevant to Learning and Communication.</p><p>Contribute to Learning &amp; Communication related recruitment process, when needed.</p><p>Actively attend and engage in NA staff meeting, as well as all other relevant sessions and workshop.</p><p>Contribute to the advancement of NA strategic direction, and the office s plans, reports, and products.</p><p><strong>Desired Candidate Profile</strong></p><p>A relevant bachelor s degree OR equivalent level of professional and work experience, with similar type of organizations.</p><p>At least 8 years of experience with progressive levels of professional responsibilities and proven experience in quality learning and communication activities and project s design, planning, implementation, monitoring, and successful and compliant closure.</p><p>Good knowledge and understanding of the North Africa, especially in Morocco, Tunisia and/or Egypt, socio-economic contexts, civil society field and the development area of work.</p><p>Solid experience in developing learning trajectories, plans, tools, and in building data collection and management mechanism, conducting data analysis, supporting research, compiling strategic and effective lessons.</p><p>Good understanding of the MEAL (monitoring, evaluation, accountability and learning) functions, approaches and tools; direct experience in MEAL is a plus.</p><p>Solid experience in drafting stories and articles, conducting interviews, and drafting media briefs.</p><p>Solid experience in managing and handling social media outlets.</p><p>Solid skills in coordinating and facilitating processes that require the involvement of, and/or interaction between, a collective or a team.</p><p>Solid writing skills, and experience in developing quality plans and drafting reports.</p><p>Experience in risk assessment, and in contributing to the development of prevention and mitigations plan, together with the team and parnters.</p><p>Proven experience in directly engaging with, and mentoring and supporting diverse types of partners, stakeholders and colleagues, in areas related to learning and communication.</p><p>Commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.</p><p>Commitment to Oxfam s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.</p><p>Demonstrated ability to work under pressure, prioritize, meet deadlines, and hold self and others to account.</p><p>Willingness and availability to conduct field visits and travels, as required.</p><p>Excellent Arabic and English skills (reading, speaking, writing); a good command of French, is a plus.</p><p>Desirable:</p><p>Experience in being part of a multi-cultural and multi-disciplined team.</p><p>Commitment to Oxfam s overall aims and policies and experience of promoting gender equity and diversity and the interests of marginalized people in all aspects of Oxfam s work.</p><p>Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women s rights, and diversity for all aspects of development work.</p><p>Most importantly, every individual in Oxfam needs to be able to:</p><p>Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here )</p><p>Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via emails and chat; Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs; Create reports to maintain feedback up to date; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.<br> What you need to succeed in this role: Excellent English communication skills (both spoken and written); At least 2 years of experience in customer support is a must; Basic troubleshooting skills; High emotional intelligence and empathy; Tech-savvy, able to test and troubleshoot basic technical issues Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with iOS/Android devices; Used to high workload; Experience with CRM systems.<br> Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>

<p>If you ve worn a pair of glasses, we ve already met.</p><p>We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi &amp; Vigan and the GrandVision network), and leading e-commerce platforms.</p><p>Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.</p><p>Discover more by following us on LinkedIn!</p><p>Your #FutureInSight with EssilorLuxottica</p><p>Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what s possible!</p><p>En tant que Repr sentant(e) commercial(e) , vous serez charg (e) de stimuler la croissance du chiffre d'affaires en d veloppant et en g rant un portefeuille important de clients. Ce poste consiste identifier les besoins des clients, les orienter vers les solutions les plus adapt es, conclure des opportunit s commerciales et mettre en uvre des processus de vente efficaces et volutifs. Vous travaillerez en troite collaboration avec diff rentes fonctions afin de contribuer l' volution de l'exp rience client et la croissance durable de l'entreprise.</p><p>Principales responsabilit s</p><ol><li>D veloppement commercial et croissance des ventes Identifier, prospecter, d velopper et fid liser de nouveaux clients au sein du r seau des opticiens. Accro tre la part de march d'EssilorLuxottica aupr s des clients existants gr ce des strat gies d'upselling et de cross-selling. Conclure efficacement les ventes et construire des relations durables avec les clients. Atteindre les objectifs commerciaux mensuels, trimestriels et annuels (volume, chiffre d'affaires et mix produits).</li><li>Ex cution commerciale sur le terrain D ployer la strat gie commerciale sur le secteur g ographique attribu . Assurer une ex cution irr prochable des lancements de produits, promotions et animations en point de vente. Maintenir une connaissance approfondie du portefeuille de produits et communiquer efficacement les propositions de valeur aux clients.</li><li>Gestion de la relation client D velopper des relations solides et de confiance avec les opticiens et les parties prenantes cl s. R aliser des revues d'activit r guli res et formuler des recommandations adapt es aux besoins des clients. Agir en tant qu'ambassadeur de la marque et repr senter la voix du client au sein de l'organisation.</li><li>Veille march et analyse Suivre les tendances du march , les activit s de la concurrence et l' volution des besoins clients. Fournir des analyses et des recommandations exploitables aux quipes Commerciales et Marketing. Contribuer au d coupage territorial, la segmentation des clients et l'identification des opportunit s de croissance.</li><li>Formation et accompagnement Former les clients sur les caract ristiques produits, les innovations et les techniques de merchandising. Coordonner avec les quipes techniques la mise en place de formations professionnelles lorsque n cessaire. Accompagner les clients dans l'am lioration de leurs performances de vente.</li><li>Reporting Participer la revue hebdomadaire de l'activit commerciale (Weekly Business Review). Assurer la mise jour et l'exactitude des informations dans les outils CRM</li></ol><p>valuation de la performance et indicateurs cl s (KPI)</p><ul><li>Croissance du chiffre d'affaires.</li><li>Taux de conversion des prospects.</li><li>Co t d'acquisition client (CAC).</li><li>Taux de fid lisation des clients.</li><li>Taux de r ussite des opportunit s commerciales.</li><li>Part de march .</li><li>Satisfaction client (CSAT) / Net Promoter Score (NPS).</li><li>Pr cision des pr visions de ventes.</li><li>Valeur du pipeline commercial (ensemble des opportunit s en cours repr sentant le potentiel de chiffre d'affaires futur).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Formation Dipl me universitaire en Commerce, Vente, Marketing ou domaine connexe. Une formation en optique est un atout.</p><p>Expérience 3 5 ans d'exp rience en vente ou en d veloppement commercial, id alement dans les secteurs de l'optique, de la pharmacie ou des dispositifs m dicaux.</p><p>Compétences requises Esprit entrepreneurial et forte orientation client. Excellentes capacités de négociation, de communication et de présentation. Esprit analytique orient performance et résultats. Capacité travailler en équipe et collaborer de manière transversale. Adaptabilité et réactivité sur le terrain. Humilité et sens du relationnel.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description&nbsp;</strong>&nbsp;<br> The Volunteer Services Centre (VSC), part of UNV’s Management Services, supports a growing global portfolio of over 15,000 UN Volunteers (2025), delivering timely and high-quality services across the full volunteer lifecycle. This includes recruitment, pre-assignment processing, contract administration, payroll, separation, and evacuation support for UN Volunteers serving with UN agencies, funds, programmes, and missions. With a presence in 13 locations worldwide, VSC ensures consistent and compliant service delivery across diverse operational contexts.</p><br> <p>Under the guidance and supervision of the Operations Associate/Team Leader (G7) for the duty station, the Operations Associate supports the delivery of end-to-end volunteer lifecycle services within the VSC. The role contributes to timely onboarding, contract administration, and accurate management of benefits &amp; entitlements, and lifecycle events.</p><br> <p>The incumbent ensures the integrity, transparency, and accuracy of service delivery in line with the UN Volunteers Conditions of Service (COS), policies, and procedures, while maintaining high-quality outputs and consistency across multiple countries and stakeholders.</p><br> <p>VSC collaborates closely with the Volunteer Solutions Section (VSS), headquarter units, Regional Offices, Field Units, the UNDP Global Shared Services Centre, and other UN partners to deliver coordinated services. The Operations Associate advises stakeholders on policies and procedures, promotes a collaborative and client-focused approach, and supports the timely implementation of the VSC work plan.</p><br> <p><strong>Scope of Work&nbsp;</strong><br> The Operations Associate supports the delivery of end-to-end UN Volunteer lifecycle services, ensuring timely, accurate, and compliant execution of operational processes from onboarding through separation across multiple countries and stakeholders.</p><br> <p><strong>3.1 Provision of Volunteer Lifecycle Services</strong></p><br> <ul> <li>Facilitae processing of assignments from offer issuance through entry on duty and separation, including offer and/or contract generation and management, benefits &amp; entitlements, life events, separations, verification of documentation and required clearances.</li> <li>Review, validate and follow up on pre-assignment requirements, including PII updates, mandatory courses, beneficiary information, banking details, medical clearance, etc.&nbsp;</li> <li>Administer volunteer contracts and manage lifecycle processes, including benefits, entitlements, claims, and life events in line with the UNV Conditions of Service.</li> <li>Handle complex and sensitive cases, including medical and security evacuations, contract amendments, resignations, terminations, and recovery of overpayments, ensuring confidentiality and compliance.</li> <li>Administer and certify processing of benefits in full compliance with applicable provisions of the UN COS.</li> </ul> <p><strong>3.2 Data Management and Compliance</strong></p><br> <ul> <li>Review validate, and record supporting documentation and transactions in corporate systems to ensure accuracy for payroll processing, reporting, and audit purposes.</li> <li>Support payroll-related administration by reviewing payment requests, ensuring completeness and alignment with the COS, following up on HR data corrections, and coordinating on payroll and banking exceptions, including returned or rejected payments where applicable.</li> <li>Maintain accurate and up-to-date records and case history in relevant systems, ensuring full traceability and proper documentation of all actions.</li> <li>Ensure all activities are compliant with applicable policies, procedures, and internal control frameworks.</li> </ul> <p><strong>3.4 Coordination and Client Service Delivery</strong>&nbsp;</p><br> <ul> <li>Liaise with Regional Offices, Field Units, UN entities, and internal teams to coordinate service delivery and resolve operational queries and ensure consistent application of policies and procedures.</li> <li>Provide guidance to stakeholders, including UN Volunteers, on lifecycle processes, documentation requirements and service-related matters, and ensure timely follow-up on pending actions and exceptional case.</li> <li>Support handling, follow=up, and escalation of operational queries and cases in line with established workflows, ensuring appropriate communication and resolution.</li> </ul> <p><strong>3.5 Monitoring, Issue Resolution and Risk Management&nbsp;</strong></p><br> <ul> <li>Monitor the progress of lifecycle cases and service transactions across deployment, contract administration, payroll and separation.&nbsp;</li> <li>Identify risks, delays, or inconsistencies and escalate issues as appropriate.</li> <li>Support timely resolution of operational issues, coordinating with relevant teams and service providers where required.</li> </ul> <p><strong>3.6 Knowledge Management</strong>&nbsp;</p><br> <ul> <li>Contribute to the review and continuous improvement of workflows, standard operating procedures and templates by identifying bottlebecks and operational gaps.</li> <li>Provide inputs for preparation of knowledge articles, frequently asked questions (FAQ) and best practices. Support knowledge sharing through development of training materials, guidance notes, and lessons learned.</li> <li>Participate in knowledge networks and communities of practice.</li> </ul> <p><strong>3.7</strong> The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.</p><br> <p><strong>4.&nbsp;&nbsp;&nbsp;&nbsp;Institutional Arrangement</strong><br> The Operations Associate will report to the Operations Associate/Team Leader (G7) for the location under the substantive guidance of the P3 Operations Specialist and overall leadership of Deputy Chief, Volunteer Services Centre (VSC).&nbsp;</p><br> <p><strong>Competencies</strong></p><br> <strong>CORE</strong> <br> <p>Achieve Results&nbsp;</p><br> <ul> <li>Plans and monitors own work, pays attention to details, delivers quality work by deadline</li> </ul> <p>Think Innovatively: &nbsp;</p><br> <ul> <li>Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp;</li> </ul> <p>Learn Continuously:&nbsp;</p><br> <ul> <li>Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</li> </ul> <p>Adapt with Agility: &nbsp;</p><br> <ul> <li>Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp;</li> </ul> <p>Act with Determination: &nbsp;</p><br> <ul> <li>Shows drive and motivation, able to deliver calmly in face of adversity, confident</li> </ul> <p>Engage and Partner:&nbsp;</p><br> <ul> <li>Demonstrates compassion/understanding towards others, forms positive relationships</li> </ul> <p>Enable Diversity and Inclusion:&nbsp;</p><br> <ul> <li>Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp;</li> </ul> <p><strong>Cross-Functional &amp; Technical competencies:</strong></p><br> <p>Managing Compensation and Benefits</p><br> <ul> <li>Ability to design compensation plans which are aligned to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles.</li> <li>Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments.&nbsp;</li> </ul> <p>Payroll management: &nbsp;</p><br> <ul> <li>Knowledge of and ability to apply mechanisms and tools to collect payroll data, process payroll and manage payroll reports.</li> </ul> <p>Customer Satisfaction/Client Management</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.</li> <li>Provide inputs to the development of customer service strategy.</li> <li>Look for ways to add value beyond clients' immediate requests.&nbsp;</li> <li>Ability to anticipate client's upcoming needs and concerns.</li> </ul> <p>Operations management</p><br> <ul> <li>Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner.&nbsp;</li> <li>Knowledge of relevant concepts and mechanisms.</li> </ul> <p>Digital Awareness and Literacy</p><br> <ul> <li>Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.</li> </ul> <p><br> Communication&nbsp;&nbsp;</p><br> <ul> <li>Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels.<br> &nbsp;</li> </ul> <p>Knowledge Generation</p><br> <ul> <li>Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need.</li> </ul> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education:</strong></p><br> <ul> <li>Secondary Education with at least six (6) years relevant work experience, or Bachelors’ degree in Human Resources, Business or Public Administration, with relevant work experience of at least three (3) years will be given due consideration.&nbsp;</li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Minimum Minimum 3-6 years of experience in client services provision, is required at the national or international level, including some experience in the area of HR transactions, recruitments, benefits and entitlements administration</li> </ul> <p>Required Skills</p><br> <ul> <li>Advance user of MS Office packages (MS Word, Excel etc.).&nbsp;</li> <li>Experience in handling of web-based management systems.</li> <li>Proficiency in using collaboration tools, as well as familiarity with digital platforms and new technologies.&nbsp;<br> &nbsp;</li> </ul> <p>Desired skills&nbsp;</p><br> <ul> <li>Demonstrated knowledge of integrated HR management systems. &nbsp;&nbsp;</li> <li>Experience working in web-based management/CRM systems.&nbsp;</li> <li>Experience in an international or non-profit context would be an asset.</li> <li>Experience working with volunteers would be an asset.</li> </ul> <p><strong>Languages:</strong></p><br> <ul> <li>Fluency in English, French and Arabic is required.</li> </ul> <p><strong>Professional Certificates:</strong></p><br> <ul> <li>HR certification desirable although not required.</li> </ul> <p><strong>Disclaimer:</strong></p><br> <ul> <li>Only short-listed applicants will be contacted.</li> <li>The successful candidate will hold a UNDP NPSA contract.</li> <li>This vacancy announcement is open to Tier 1, and 2 candidates.</li> <li>Open to nationals of Tunisia ONLY</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> &nbsp;#LI-DNI&nbsp;<br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You will be responsible for the production and control of P&amp;L and cash entries and statements for Credit activities, accounting/management and bank reconciliations, and the documentation of N1/N2 controls in accordance with the accounting control plan. You will ensure adherence to the closing schedule (J+X). Your responsibilities will include: recording loan transactions and associated cash flows; verifying data quality and investigating exceptions; performing reconciliations (EY GL vs EY DP/ABOR) and bank reconciliations; and preparing adjustments as needed. You will extract and utilize the general ledger/batch-level journal for analytical controls and reviews. You will prepare the Credit summary report and contribute to responses to statutory auditors. You will also contribute to the default/watchlist committee (providing lists of unpaid/doubtful accounts and their accounting impacts). KPIs: adherence to J+X milestones; reconciliation rate without discrepancies; execution rate of the accounting control plan; exception resolution time. Operational reporting to the Credit Production Manager within the Dexia Finance platform. Hierarchical reporting to the EY Business Unit Manager. Talent Management: You will interact regularly with: HR teams: for skills management, training, and career development. The Knowledge &amp; Innovation department: for access to databases, methodological tools, and benchmarks. IT &amp; Digital teams: for technical support and the adoption of EY digital tools (Canvas, Helix, etc.). Support functions (Finance, Legal, Marketing): for the administrative management of engagements, compliance, and external communication. Other service lines (Tax, Consulting, Strategy &amp; Transactions): within the framework of multidisciplinary engagements or cross-selling. The employee will work directly with our clients on accounting data to ensure the continuity of Finance production processes (management control) or other core functions (Risk, Liquidity). The needs may include: Management control will evolve, particularly with the employee or their teams, for the purposes of reconciling accounting and management data or the Net Interest Margin (non-exhaustive list). The Risk teams will be involved in providing data for the Risk engines used to calculate Credit Risk. Participation in strategic committees (Litigation, Provisions, Audit) will also be required.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your profile: Master's degree in Accounting, Control, and Auditing (CCA), Risk Management, or equivalent. Significant experience of 3-5 years in risk management. Proven leadership, ability to mentor and train a team. Excellent communication and coordination skills. Proficiency in office software (Word/Excel) and reporting tools. Fully bilingual (French/English). As part of its Diversity policy, EY considers all applications equally, including those from people with disabilities.</font></font></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>The CRM Manager is responsible for managing and optimizing the company’s customer relationship management systems and processes. This role ensures that the company maximizes customer retention, satisfaction, and growth through strategic planning, effective use of data, and ongoing customer engagement. The CRM Manager will oversee the development of CRM initiatives, maintain customer databases, and work with cross-functional teams to improve customer service and experience.</p><br><br> <br>Job Description <br><ul> <li>Design and implement CRM strategies to drive customer acquisition, retention, and loyalty.</li> <li>Collaborate with marketing, sales, and customer service teams to develop campaigns that enhance customer engagement.</li> <li>Identify and target key customer segments through personalized marketing efforts.</li> <li>Oversee the management of customer data in the CRM system, ensuring its accuracy and compliance with data protection laws in the country.</li> <li>Analyze customer data to identify trends, insights, and opportunities for improvement.</li> <li>Ensure data segmentation and automation for personalized communication across various customer touchpoints.</li> <li>Manage the CRM platform, including system upgrades, troubleshooting, and integrations with other business tools.</li> <li>Ensure that the CRM system is utilized efficiently by all relevant departments.</li> <li>Work with IT and software vendors to customize the CRM platform to meet the company's evolving needs.</li> <li>Develop and oversee customer loyalty programs and initiatives to improve customer lifetime value.</li> <li>Collaborate with the customer service team to enhance customer satisfaction through feedback mechanisms and timely follow-ups.</li> <li>Plan and execute personalized communication strategies through email, SMS, and other digital channels.</li> <li>Monitor key CRM metrics, such as customer retention rates, conversion rates, and campaign effectiveness.</li> <li>Provide detailed reports to senior management on CRM performance and customer insights.</li> <li>Partner with sales, marketing, IT, and customer service teams to align CRM efforts with business goals.</li> <li>Provide training and support to staff using the CRM system to ensure proper utilization.</li> <li>Act as the central point of contact for CRM-related inquiries and issues.</li> </ul> <br>Job Requirements - Experience and Education <br><ul> <li>Bachelor’s degree in marketing, Business, IT, or related field.</li> <li>5+ years’ experience in CRM management, with a proven track record of improving customer retention and engagement.</li> <li>Strong understanding of CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics) and marketing automation tools.</li> <li>Excellent data analysis skills and experience using customer insights to drive decision-making.<br> &nbsp;</li> </ul> <br>Leadership Behaviors <br>Building Outstanding Teams<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills <br>Analytical Thinking<br>Attention To Details<br>Customer Centric Approach<br>Problem Solving<br>Project Management<br>Strategic Planning<br>Team Collaboration<br> </div>

<p><b>Job description </b>Team Leader Communication (French &amp; English) Sousse Lead a creative team. Drive impactful communication. Shape results. At VEO Worldwide Services , we believe that communication creates impact. As our Team Leader Communication , you will lead a talented team of communication professionals while acting as the key interface between our client and internal stakeholders. If you are passionate about leadership, project coordination, visual communication, and delivering excellence, this opportunity is for you. Location: Sousse, Tunisia Employment Type: Full-time Your Mission As Team Leader Communication , you will oversee the daily activity of the Communication team, ensuring operational excellence, client satisfaction, and continuous team development. You will coordinate production, support creative decision-making, monitor performance, and contribute to both internal and external communication initiatives. Your Key Responsibilities T eam Leadership &amp; Operations Lead, motivate, coach, and develop a team of communication professionals. Plan, organize, and monitor daily production to ensure quality, productivity, and on-time delivery. Manage team workload and weekly planning according to business priorities. Guide designers and communication specialists on complex creative projects. Review and validate creative deliverables before client submission. Monitor team performance through KPIs and implement improvement actions. Client &amp; Stakeholder Management Act as the main point of contact for operational communication topics. Coordinate project execution with internal and external stakeholders. Lead client briefings and ensure a clear understanding of business needs. Analyze activity reports and propose action plans to improve performance. Ensure client satisfaction through proactive communication and high-quality delivery. People Management Participate in recruitment and onboarding of new team members. Conduct performance reviews and provide regular coaching and feedback. Identify development needs and coordinate training plans. Ensure compliance with HR procedures and company policies. Foster engagement, collaboration, and a positive team environment. Corporate Communication Contribute to VEO's employer branding and corporate visibility. Coordinate internal communication initiatives. Produce engaging content for social media and corporate channels. Organize employee interviews and highlight company life through articles, photos, and videos. Support the internal ambassador community. Job requirements What We're Looking For Experience Minimum 5 years of experience in Communication, Marketing, or a related field. At least 3 years of experience managing teams . Proven experience coordinating projects and interacting with stakeholders. Experience in corporate communication or creative production is highly appreciated. Technical Skills Strong project and production management skills. Excellent communication and writing abilities. Good knowledge of MS Office. Photoshop or Adobe Creative Suite knowledge is a strong advantage. Experience working with KPIs and reporting. Languages French: C1 (mandatory) English: C1 (mandatory) Soft Skills Strong leadership and coaching abilities. Excellent organizational and prioritization skills. Client-oriented mindset. Initiative and problem-solving skills. Ability to work under pressure and manage multiple priorities. Creativity combined with strong execution capabilities.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience Minimum 5 years of experience in Communication, Marketing, or a related field. At least 3 years of experience managing teams . Proven experience coordinating projects and interacting with stakeholders. Experience in corporate communication or creative production is highly appreciated. Technical Skills Strong project and production management skills. Excellent communication and writing abilities. Good knowledge of MS Office. Photoshop or Adobe Creative Suite knowledge is a strong advantage. Experience working with KPIs and reporting. Languages French: C1 (mandatory) English: C1 (mandatory) Soft Skills Strong leadership and coaching abilities. Excellent organizational and prioritization skills. Client-oriented mindset. Initiative and problem-solving skills. Ability to work under pressure and manage multiple priorities. Creativity combined with strong execution capabilities.</p>

<p>This position is available for candidates who are based anywhere within Tunisia. At QIMA, we re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you d like to be a part of? Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture. Our operations department s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality</p><p>You will be expected to:</p><ul><li>Audit the manufacturing sites of our clients suppliers, sometimes without warning. Your areas of attention will include labor rights, health and safety, environmental security, and others, according to the applicable international standard or the client s in-house procedure</li><li>Be alert to any violations, staying vigilant when dealing with factory management, and recording all your findings in detailed reports, to be delivered to the client</li><li>Approach your job with utmost integrity, as your conduct during an audit can have lasting consequences for the supplier, factory staff, and our clients</li></ul><p>We may also request you to:</p><ul><li>Provide your expertise in client meetings, to create custom quality control procedures based on their specific requirements</li><li>Contribute your ideas for improving the quality of our Operations projects</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A higher education degree in Engineering, Law, Economics, Social Sciences or a related major.</li><li>Master's degree.</li><li>3+ years of experience conducting social audits.</li><li>APSCA certification (CSCA preferred).</li><li>SMETA/BSCI/SA8000/WRAP or mixed audits done in recent 12 months.</li><li>Have good command of English (spoken and written)</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Agent today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Provide customer support through chat, email and phone channels , assisting customers with their questions and requests; Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions; Assist customers with charger-related issues , including basic troubleshooting of hardware and software problems; Support customers with refund requests and guide them through the necessary steps; Document customer interactions accurately and follow established support processes; Escalate more complex issues when needed to ensure proper resolution; What you need to succeed in this role: Excellent English and French communication skills (C1 for both spoken and written) ; Proven previous experience in Customer Support, with experience handling chats, emails and calls; Availability to work night shifts in a part-time position, with 6-hour shifts; Strong written and verbal communication skills; Customer-focused mindset with a proactive and solution-oriented approach; Ability to troubleshoot basic technical issues and guide customers through solutions; Good attention to detail and ability to manage multiple customer requests; Ability to work independently and adapt to a fast-paced support environment; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Benefits: Fixed schedule with two different options: 24 hours per week: Thursday–Friday, 03:00–09:00 and Saturday–Sunday, 21:00–03:00 (CET); 30 hours per week: Monday–Friday, 20:00–02:00 or Saturday–Wednesday, 02:00–08:00 (CET); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> ;</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding technical support via emails and outgoing calls; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends.<br> What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role is a must ; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Experience with CRM systems; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: Flexible schedule; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br></span> </div>