وظائف مهندسى شبكات سيسكو - دبي تونس

Key Responsibilities Lead and manage the organization's IT infrastructure, including networks, servers, cloud services, ERP, cybersecurity, and enterprise applications. Drive ERP implementation, optimization, and user adoption while ensuring business continuity. Develop and execute IT strategies aligned with business objectives and manufacturing operations. Manage IT projects, budgets, vendors, assets, and software licensing. Ensure high availability, security, backup, disaster recovery, and compliance with IT policies and cybersecurity standards. Lead and develop the IT team while providing technical support across the organization. Monitor system performance, implement continuous improvements, and support digital transformation initiatives. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (MBA is an advantage).7–10 years of progressive IT experience, including at least 3 years in an IT leadership role within manufacturing, FMCG, or process industries. Hands-on experience with SAP or other Tier-1 ERP systems and enterprise IT infrastructure. Strong knowledge of Microsoft technologies, networking, cloud platforms, cybersecurity, backup & disaster recovery, and IT service management. Experience supporting manufacturing environments, including production, warehousing, inventory, quality, and maintenance systems. Professional certifications such as PMP, SAP Activate, CCNA, Microsoft, or CISSP are advantageous. Excellent leadership, project management, vendor management, communication, and problem-solving skills.

硬性要求： 会中文+会服务器维修！迪拜，荷兰阿姆斯特丹，法国巴黎，德国法兰克福，芬兰赫尔辛基，土耳其伊斯坦布尔，美国阿什本均有招聘。<br>岗位职责：机房设备（服务器＆网络设备）的日常监控巡检和故障记录；服负责机房的服务器、路由器、交换机、网络管理维护、网络安全管理及技术支撑；对机房设备做上下架、配置变更、网络线路调试等工作；对设备及网络进行调整、维护、故障处理等工作；对外负责与 IDC 运营商沟通等，解决相关问题。机房基础设施异常响应如：UPS/HVAC/空调制冷等设备。<br>任职要求：1.计算机、网络工程，通信等相关专业大专以上学历；2.熟悉TCP/IP协议、网络交换和路由协议，熟悉网络相关设备的安装、配置和维护，对 linux 操作系统有一定的了解，能对常用服务和系统配置进行配置和修改；3.熟悉掌握二三层网络的常用技术，比如 vlan、stp、acl、ospf 优先考虑 ；具备CCNA/H3CNA证书或CCNP/H3CNE 相关技能水平、具备RHCE或类似技能水平优先考虑；4.有较好的服务意识，沟通技巧和沟通能力；中文+当地语言或者中文+英语，日常双语商务沟通无障碍；持有或持有过欧美国家签证，此项为必须条件。<br>我司介绍：我们是一家全球性的IDC运营服务公司。中国总部位于深圳市南山区高新园曙光大厦，名为深圳市金禾信科技有限公司，香港公司名为Sinton Global Service Limited.我们专注于海外数据中心业务运营商及通信综合运营企业领域，服务范围涵盖数据中心服务（IDC）、CDN、云服务、异地双活等各类互联网增值服务与产品。我们为腾讯、阿里巴巴、字节跳动等大型互联网企业以及中国电信、中国联通、中国移动等电信运营商提供海外数据中心机房的运营服务。公司拥有300+名员工，分布于全球4大洲的20多个国家和地区，包括亚洲的中国、香港、新加坡、马来西亚、菲律宾、泰国等，欧洲的芬兰、挪威、爱尔兰、德国、法国、西班牙等，北美的美国，南美的墨西哥、厄瓜多尔，大洋洲的澳大利亚等。我们不打卡，氛围轻松，团队友好，福利完善，公司成立6年间，离职率仅1%。期待您的加入！<br>我们能提供：薪资可谈，福利齐全；13薪，提供住宿；免费培训，透明晋升通道，全球4大洲，20多国家工作机会；中国团队，不打卡，氛围轻松；周末，节假日，夜晚几乎不需要工作；<br>欢迎投递和加HR Zoe Whats App：+86-18902483053，微信：zoez615

<ul><li>Serve as the first point of contact for network incidents, ensuring rapid response and resolution to minimize downtime.</li><li>Monitor network performance metrics, identifying anomalies and implementing corrective actions to maintain service quality.</li><li>Coordinate with field technicians and engineers to escalate issues requiring on-site intervention, ensuring timely resolution.</li><li>Prepare detailed incident reports and analysis, documenting root causes and preventative measures to improve future responses.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.</li><li>Minimum of 3-5 years of experience in a Network Operations Center or similar technology support environment.</li><li>Industry certifications such as CCNA, CompTIA Network+, or ITIL Foundation are highly desirable.</li><li>Proven track record of managing network incidents and effectively coordinating resolutions across teams.</li></ul>

About Vigilbase<br><br>Vigilbase helps organizations improve security outcomes through practical cybersecurity operations, advisory work, Cloudflare solutions, and Flarehawk, our AI-native security operations platform.<br><br>The role<br><br>We are hiring a Cybersecurity Analyst in Dubai to support customer security operations, investigate alerts, assist with incident response workflows, and help strengthen the way Vigilbase delivers security outcomes across the region.<br><br>What You Will Do<br><br>Monitor, triage, and investigate security alerts and customer-relevant signals. Support incident response, escalation, and reporting workflows. Use Flarehawk and related security tools to improve visibility, reduce noise, and document findings. Prepare clear customer-facing and internal summaries of investigations and recommendations. Support Cloudflare/security configuration reviews and operational follow-up where needed. Contribute to playbooks, detection logic, analyst workflows, and 24/7 support handoffs.<br><br>What We Are Looking For<br><br>Experience in SOC, cybersecurity operations, incident response, IT security, or technical support. Understanding of common security alerts, logs, endpoint/network/cloud signals, and investigation workflows. Clear writing and strong attention to detail. Ability to work calmly under pressure and escalate appropriately. Professional English and comfort working with distributed teams.<br><br>Nice to have<br><br>Experience with SIEM, EDR, Cloudflare, cloud platforms, ticketing systems, or case management workflows. Relevant certifications such as Security+, CySA+, SC-200, AZ-500, CCNA, or equivalent practical experience. Arabic is a plus.<br><br>Why join Vigilbase<br><br>Work on real customer security problems with direct impact. Help shape analyst workflows around Flarehawk and AI-native security operations. Join a lean team with room to grow into senior analyst, detection engineering, incident response, or customer security roles.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Lead end-to-end Technology infrastructure architecture assessments and discovery engagements.</p></li><li><p>Develop and maintain comprehensive architecture documentation and standards.</p></li><li><p>Design scalable, secure, and resilient future-state architectures aligned with architecture management</p></li><li><p>Assist in driving the modernization, cloud adoption, and data center transformation initiatives.</p></li><li><p>Collaborate with stakeholders across customers and IT to assist in aligning technology strategy with organizational goals.</p></li><li><p>Define and maintain the overall technology architecture, ensuring alignment with business strategy and IT roadmap</p></li><li><p>Evaluate and recommend appropriate technologies, frameworks, and tools</p></li><li><p>Lead solution design for complex business requirements and ensure architectural integrity across projects</p></li><li><p>Establish and enforce architecture standards, best practices, and governance models</p></li><li><p>Conduct architecture reviews and ensure compliance with non-functional requirements (performance, scalability, security, availability)</p></li><li><p>Identify and mitigate technical risks early in the solution lifecycle</p></li><li><p>Create and maintain architectural documentation, diagrams, and technical specifications</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong experience in Technology and infrastructure architecture in an MSP operating model</p></li><li><p>Expertise across networking, security, clouds (On premises/Public) , data protection and data center technologies</p></li><li><p>Expertise in architecture documentation tools e.g. Alfabet</p></li><li><p>Proven ability in architecture designs creation</p></li><li><p>Excellent stakeholder communication and technical documentation skills</p></li><li><p>Preferred Certifications: cloud platforms (AWS/Azure/GCP Architect certifications), TOGAF, CISSP, CCNP/CCIE, AWS/Azure Architect certifications, VMware VCP/VCAP, ITIL</p></li><li><p>8–15+ years of experience in Technology architecture</p></li><li><p>Proven experience as a Solutions Architect or Technology Architect in large-scale environments</p></li><li><p>Data Center Architecture: Resiliency, consolidation, hybrid cloud designs.</p></li><li><p>Network Architecture: LAN/WAN, SD-WAN, segmentation, secure connectivity.</p></li><li><p>Platform &amp; Systems: Compute lifecycle, OS platforms, hybrid systems.</p></li><li><p>Cloud &amp; Virtualization: Azure, VMware, landing zones, Redhat OpenShift.</p></li><li><p>Storage &amp; Backup: Scalable storage, data protection, disaster recovery</p></li><li><p>Connectivity: MPLS, internet, cloud interconnects, provider strategy.</p></li><li><p>Experience with containerization and orchestration (Docker, Kubernetes)</p></li><li><p>Strong understanding of databases and data architecture</p></li><li><p>Knowledge of integration patterns, middleware, and API management</p></li><li><p>Understanding of security principles and enterprise security architecture</p></li><li><p>Excellent communication and stakeholder management skills</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Provide first-line technical support for hardware, software, network, and user-related issues.</p></li><li><p>Troubleshoot and resolve issues related to:</p><ul><li><p>Windows Operating Systems</p></li><li><p>MS Office Applications (Word, Excel, Outlook, PowerPoint)</p></li><li><p>LAN/WAN and Wi-Fi connectivity</p></li><li><p>Printers and peripheral devices</p></li><li><p>Software installations and upgrades</p></li><li><p>PC relocation and workstation setup</p></li></ul></li><li><p>Manage and maintain IT assets including desktops, laptops, printers, and accessories.</p></li><li><p>Monitor system performance and perform routine maintenance activities.</p></li><li><p>Support end-users through phone, email, and onsite visits.</p></li><li><p>Assist with IT infrastructure projects and implementation activities.</p></li><li><p>Ensure compliance with company IT policies and information security standards.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p></li><li><p>3–5 years of experience in IT Support / Helpdesk roles.</p></li><li><p>Good knowledge of Microsoft Windows operating systems and Microsoft Office Suite.</p></li><li><p>Basic networking knowledge (TCP/IP, LAN, Wi-Fi, printers, etc.).</p></li><li><p>MCSE, MCSA, or CCNA certification will be an advantage.</p></li><li><p>Strong troubleshooting and communication skills.</p></li><li><p>Excellent customer service orientation and teamwork skills.</p></li><li><p>Fluent in English (written and spoken).</p></li></ul><p><strong>Mandatory Requirements</strong></p><ul><li><p> Valid UAE Driving License</p></li><li><p>Willingness to travel across SIBCA offices and facilities in Dubai, Ajman, Sharjah, and UAQ</p></li><li><p>Own vehicle preferred</p></li></ul><p></p></section>

We are looking for a Service Delivery Manager to lead customer onboarding and delivery of the company solutions across venues. This role ensures deployments are completed on time, without delays, and with strong customer satisfaction throughout onboarding and post-go-live.<br>You will manage Technical Support Engineers and Project Managers, and work closely with Sales and Customer Success Managers (CSMs) to ensure smooth execution and positive customer experience.<br>Key Responsibilities<br>Own end-to-end customer onboarding and service delivery Ensure projects are delivered on time, within scope, and to quality standards Manage customer expectations, communication, and overall sentiment Act as escalation point for onboarding and delivery issues Lead and coordinate engineers and project managers across multiple deployments Identify risks and drive resolution proactively Ensure smooth handover from Sales → Delivery → Customer Success Oversee deployments of WiFi Captive Portals, Location Analytics, Kiosk Applications & Wayfinding, Mobile Wayfinding (Blue Dot), and Indoor Asset Tracking solutions Maintain structured project tracking, reporting, and documentation<br>Requirements<br>3+ years hands-on experience in Wired/Wireless Network Engineering Proven experience in customer onboarding and service delivery (mandatory) Strong knowledge of enterprise WiFi and networking (TCP/IP, VLANs, DNS, DHCP) Strong knowledge of RADIUS / AAA authentication Experience with systems (Windows/Linux) and cloud environments Experience with APIs, SDKs, and web technologies CCNA (or equivalent level) – certification not required to be current, but must have been obtained or demonstrated in experience Strong communication and customer-facing skills Ability to manage multiple projects and teams in a fast-paced environment Business mindset with focus on delivery outcomes and customer satisfaction<br>Preferred<br>CCNP, PMP, or ITILExperience with large venues (retail, hospitality, healthcare) Exposure to WiFi analytics, indoor navigation, or IoT solutions<br>What Success Looks Like<br>Onboarding delivered on time with no major delays High customer satisfaction during and after onboarding Strong coordination across technical, project, and business teams Clear visibility, reporting, and control over all active deployments

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We seek a skilled and experienced Electronics and IT Technician to join our team. The ideal candidate will have a strong background in electronics repair, troubleshooting, and maintenance and hands-on experience in IT support.</p><br><p>• Perform diagnostic tests and repairs on various electronic devices and equipment.</p><p>• Troubleshoot, maintain and repair electronic systems such as PCs, LED screens, and industrial equipment.</p><p>• Provide IT support including software installation and hardware maintenance.</p><p>• Collaborate with team members to implement technology solutions and upgrades.</p><p>• Maintain accurate documentation of repairs, installations, and troubleshooting procedures.</p><p>• Provide technical support to internal teams and clients.</p><p>• Provide training on various devices to the customers.</p><p>• Work as field technician</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>• Diploma or degree in Electronics, Information Technology, or related field.</p><p>• Willing to learn new products and solutions.</p><p>• Proven experience in electronics repair, including knowledge of circuits, components, and troubleshooting.</p><p>• Strong IT skills with experience in hardware setup and software installation.</p><p>• Proficiency in diagnosing and resolving technical hardware and software issues.</p><p>• Familiarity with testing equipment such as multimeters, oscilloscopes, and soldering tools.</p><p>• Good understanding of operating systems (Windows, Linux, etc.).</p><p>• Ability to read and interpret technical schematics and diagrams.</p><p>• Strong communication skills and ability to work independently and in a team.</p><p>• Any Certification such as CCNA, MCSE, MCSD or A+ is an extra advantage.</p><p></p></section>

About the Company x Cube is a Fintech company based in the UAE, dedicated to enhancing the competitiveness of Capital Markets in the UAE by introducing the latest financial technologies and innovations to the region. With its origins as a market maker, x Cube has since expanded its scope, utilizing its expertise in Capital Markets to provide a brokerage platform that leverages cutting-edge technologies.<br>About the Role The IT Internal Auditor be working closely with the Head of Internal Audit, you'll help strengthen our technology assurance capability by developing automated monitoring, applying data analytics, assessing technology and cybersecurity risks, and providing independent assurance over the systems that support our brokerage platform and trading technology.<br>Responsibilities Develop and maintain the IT Internal Audit Risk Assessment and identify key technology and cybersecurity risks. Support the development of a risk-based IT Internal Audit Plan. Plan and conduct audits covering cybersecurity, infrastructure, networks, applications, databases, cloud, integrations, access management, and IT operations. Assess vulnerabilities, control weaknesses, security gaps, and technology risks. Provide assurance over the security, availability, resilience, and integrity of critical systems, including x Cube’s mobile application and web platform. Review areas including network security, vulnerability management, incident response, database security, disaster recovery, and third-party technology risks. Develop continuous auditing and monitoring tools using automation, data analytics, dashboards, scripts, alerts, and exception reporting. Communicate findings and recommendations to management and follow up on agreed corrective actions. Support the Head of Internal Audit in providing technology and cybersecurity assurance to senior management and the Board Audit Committee.<br>Qualifications Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, Computer Engineering, Information Systems, or a related field.<br>Required Skills Strong knowledge or practical experience in several of the following areas:Cybersecurity and penetration testing Digital forensics and incident investigation Data analytics, automation, scripting, or programming<br>Preferred Skills Professional certifications are preferred but not mandatory, including:CISA, CISSP, CEH, OSCP, Security+, CCNA, CCSP, cloud certifications (AWS/Azure/Google Cloud), digital forensics certifications, or other relevant IT and cybersecurity certifications.<br>*Suitably qualified Emirati candidates will be given preference. Applications from all qualified candidates are welcome.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Description of</strong></p><ul><li><p>VM installation and configuration.</p></li><li><p>Provision new installed devices using Aruba Mobility controllers.</p></li><li><p>Providing complete Wi-Fi connectivity using Aruba AP, including site survey report generation and documentation.</p></li><li><p>Managing Airwave (NMS).</p></li><li><p>Monitor network to ensure network availability to all system users.</p></li><li><p>Handles complaints, takes preventive action and maintains a problem-free network.</p></li><li><p>Providing complete solution for making interconnectivity in to multiple offices.</p></li><li><p>Daily health check of all core devices.</p></li><li><p>Daily, weekly, monthly and yearly management reports.</p></li><li><p>Create tickets and troubleshoot with L3 support</p></li><li><p>Monitor network to ensure network availability to all system users.</p></li><li><p>Responsible for L1 &amp; L2 troubleshooting the complete solution.</p></li><li><p>Auditing the traffic flow and performing traffic engineering for network performance, stability and reliability.</p></li><li><p>Attend MDTs/TCNs.</p></li><li><p>Configure and apply new AP profiles, AP groups, Policies ... etc. required by the customer.</p></li><li><p>L2 Authentication Implementation for Users based on SSID, MAC, 802.1x and WEP.</p></li><li><p>L3 Authentication Implementation for users based on Captive Portal.</p></li><li><p>Performance reporting and analysis for complete network using Airwave.</p></li><li><p>Upgrading Aruba controller and Airwaves.</p></li><li><p>Handed over core devices acceptance (Controllers, NMSs, Routers, SWs, FWs,..etc) of different vendors specially Aruba\Cisco\ Huawei.</p></li><li><p>New core devices implementation &amp; Configuration (Controllers, NMSs, Routers, SWs, FWs,..etc) of Aruba.</p></li><li><p>Create tickets and troubleshoot with L3 support of different vendors specially (Aruba, Cisco, Huawei).</p></li><li><p>Responsible for L1 &amp; L2 troubleshooting the complete solution “from the core perspective” including all systems (Controllers, Access Points, Edge switches, Logs servers, etc.)</p></li><li><p>Auditing the traffic flow and performing traffic engineering for network performance, stability and reliability Attending the MDTs with the other parties and departments such as the AAA, PCRF, DPI, networking, DHCP and like the DNS for the core.</p></li><li><p>Generate HLDs and LLDs.</p></li><li><p>Conduct E2E troubleshooting.</p></li><li><p>Conduct performance monitoring, reporting and optimizations</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Computer Science OR related field or equivalent work experience</p></li><li><p>CCNA &amp; CCNP Certified</p></li><li><p>Aruba Certifications ACMA / ACMP</p></li><li><p>Should have excellent knowledge in IPv4, IPv6, routing, switching, various topologies, Access points, WLAN Controllers, in-Home Router, IPv4 / IPv6, TR-069, IPSEC, QoS, 802.11.</p></li><li><p>Excellent knowledge in routing, switching protocols. Knowledge in SNMP, RADIUS, CAPWAP, LWAP protocols is a plus.</p></li><li><p>Should have knowledge of various Network adjuncts and services i.e. AAA, EAP, E2E connectivity, Controllers, NMSs, Routers, SWs, FWs,..etc.</p></li><li><p>Must possess excellent industry knowledge and theoretical understanding of RFC standards, 802.11 specifications (a/b/g/n/ac, SISO, MIMO).</p></li><li><p>Experience with testing and Q/A of Layer 1 thru 7 networks.</p></li><li><p>Experience writing and developing detailed test cases and test plans.</p></li><li><p>Must possess expert skills and experience with server, desktop operating systems and applications (Windows, Linux).</p></li><li><p>Strong work ethic with a desire to meet and exceed personal and business goals.</p></li><li><p>Expert level communication, documentation, teamwork skills.</p></li><li><p>Self-motivated to take ownership of assigned projects and deliverables.</p></li><li><p>Experienced technical writing skills sufficient to produce test cases, test plans, design documents, and technical diagrams.</p></li><li><p>Ability to work both in a team and independently on assigned projects.</p></li><li><p>Strong documentation, follow-up, communication skills.</p></li><li><p>Learns and adapts to new technologies and methodologies. Must be able to think outside the box and exercise innovation.</p></li><li><p>Ability to work with little supervision to execute highly technical and complex tasks.</p></li><li><p>Organized with a strong attention to detail.</p></li><li><p>Possesses strong analytical skills.</p></li></ul><p></p></section>

<p>We are seeking an experienced IT Support Engineer to provide 1st and 2nd line technical support across desktops, laptops, printers and mobile devices, both locally and remotely. You will play a key role in maintaining and supporting our IT infrastructure, including Windows and macOS environments, Microsoft 365, Azure, Intune, endpoint protection and Mobile Device Management. Your responsibilities will include configuring and deploying devices, installing authorized software, applying security updates, maintaining equipment records, supporting user mailboxes and accounts, and managing onboarding and offboarding requests. You will also support network infrastructure including firewalls, switches and access points, as well as CCTV systems, and contribute to small and medium-sized IT projects. Working closely with the IT Team Lead, you will resolve technical issues, escalate critical matters and help ensure a reliable and secure IT environment.</p><p><strong>Desired Candidate Profile</strong></p><p>You will have a minimum of 3 years’ experience in IT Technical Support, with strong knowledge of Microsoft and Apple operating systems, Microsoft 365, Azure, Intune and networking. Experience with ITSM ticketing tools, CCTV configuration and support, and data centre IT practices would be advantageous. You will have excellent organisational, prioritisation and problem-solving skills, alongside strong written and verbal English communication abilities. A collaborative and customer-focused approach is essential, as is the flexibility to work varying hours and travel to other group locations when required. A valid driving license is essential. CCNA, ITIL or Azure certifications would be a plus. If you thrive in a fast-paced environment and are passionate about delivering high-quality IT support, we would love to hear from you.</p>

Join Our Enterprise Print Solutions Team<br>We are looking for a Senior MPS Service Engineer to join our Enterprise Print Solutions team. The successful candidate will be responsible for implementing, supporting, and maintaining enterprise print environments while delivering exceptional technical support and customer service.<br>Key Responsibilities Install, configure, maintain, and troubleshoot Managed Print Service (MPS) environments. Deploy, administer, and support MyQ, Paper Cut MF, and YSoft Safe Q solutions. Configure secure print release, Follow-Me Printing, print accounting, user authentication, and scan workflows. Install, configure, and maintain Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet printers and multifunction devices. Support Active Directory, LDAP, Windows Print Server, SQL Server, TCP/IP, DNS, DHCP, SMTP, SMB, SNMP, and SSL certificates. Perform preventive maintenance, firmware upgrades, hardware troubleshooting, fleet monitoring, and remote diagnostics. Conduct customer training, technical demonstrations, and resolve technical escalations. Prepare installation documentation and service reports.<br>Requirement Minimum 8 years' experience in Office Automation or Managed Print Services. Minimum 5 years' experience implementing Enterprise MPS solutions. Strong hands-on experience with Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet solutions. Experience with Epson Device Admin, Epson Remote Services (ERS), Epson Open Platform, MyQ, Paper Cut MF, and YSoft Safe Q is highly desirable. Strong knowledge of Windows Server, Active Directory, SQL Server, enterprise networking, and Linux/mac OS print environments. Experience supporting enterprise customers within the UAE. Valid UAE Driving Licence and own vehicle (Advantage ). Willingness to travel across the UAE. Immediate or short notice availability preferred.<br>Preferred Certifications MyQ | Paper Cut | YSoft Safe Q | Microsoft Windows Server | Linux | CCNA | Epson Technical Certifications <br>Why Join Us ? Become part of a specialised Enterprise Print Solutions team delivering cutting-edge Epson Business Inkjet technologies to leading organisations across the UAE. You'll work on large-scale enterprise deployments, cloud print solutions, fleet management, and digital transformation initiatives while growing your technical expertise in a collaborative and dynamic environment.<br>Candidates based in the UAE and India with relevant Managed Print Services experience are encouraged to apply.<br>Apply via Linked In or email their resume to hr@almoe.com with the subject line:Service Engineer (MPS).

<ul><li>Provide first-line support for hardware, software, and network-related issues via phone, email and in-person</li><li>Diagnose and fix issues of end user systems related to Operating Systems, Internet Browsers (ie. Explorer), MS Office & MS products (Word, Excel, PowerPoint, Outlook etc.), Local Area Network connectivity, Wireless connectivity, First Level Hardware diagnosis, Printing issues, Software Installation, PC relocation and minor changes, Peripheral device connectivity or device driver</li><li>Manage and maintain IT assets, including computers, printers, and other peripheral devices</li><li>Install, upgrade and configure operating systems and software applications, ensuring compliance with the company policies</li><li>Monitor software licensing and provide necessary updates for compliance and security</li><li>Assist in maintaining network connectivity, including troubleshooting connectivity issues and performing basic network configuration</li><li>Conduct routine system and network monitoring to identify and resolve potential issues before they impact users</li><li>Support larger IT projects as needed, providing input and assistance during implementation</li><li>Collaborate with other IT teams to identify trends and improve infrastructure and service delivery</li><li>Monitor system screens for error messages or alerts</li><li>Ensure uninterrupted system operation</li><li>Ensure industry and local physical security processes are followed</li><li>Ensure schedules finish on time to meet service level agreements</li><li>Log errors and resolutions to prevent system bottlenecks</li><li>Close incident records within defined timeline</li><li>Determine severity and prioritization classification for the Incident</li><li>Identify/associate related incidents</li><li>Initiate Request for Change (RFC) record, if needed</li><li>Manage Incidents to resolution</li><li>Perform Incident diagnostics</li><li>Resolve incidents and restore service</li><li>Conduct root cause analysis</li><li>Coordinate problem resolution</li><li>Determine need for additional resources and assign to correct service provider</li><li>Develop innovative solutions</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Perform full system and data back-ups of all required data and architecture</li><li>Manage user accounts on the system</li><li>Perform regular system checks and housekeeping</li><li>Repair/update hardware, software and operating systems</li><li>Install / configure application software</li><li>Effectively and efficiently troubleshoot system problems</li><li>Consistently fix system problems with minimal downtime</li><li>Proactively identify system upgrades to enhance the services offered to the client</li><li>Analyse/review Request and determine if escalation is needed</li><li>Apply ITIL framework</li><li>Determine severity and prioritization classification for the Request</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Manage Requests end-to-end, from Request registration, routing, recording/documentation, rejection and un-routing</li><li>Work collaboratively with organizational peers</li><li>Monitor and resolve all ticket escalations within your area of responsibility</li><li>Establish strong relationships with the client and their leadership by following through on requests, resolving escalations and providing status in a consistent and timely manner</li><li>Understand and practice information security fundamentals covering confidentiality, integrity and availability of information in SIBCA organization</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field</li><li>MCSE or CCNA certifications preferred</li><li>Good understanding of MS Windows 7 and other Microsoft client operating systems</li><li>Working and conceptual knowledge of networking basics</li><li>Ability to manage end users’ expectations and keep them satisfied</li><li>Excellent team worker</li><li>Proficient (Read, Write, Speak) in English</li></ul>

<ul><li><p>Provide first/second-line support for desktops, laptops, printers, applications, email, Microsoft 365 and other IT services. Log, track, prioritize and close tickets.</p></li><li><p>Install, configure, troubleshoot and maintain computers, laptops, printers, mobile devices and approved software. Support Mobile Device Management (MDM), including device enrollment, configuration, application deployment, device compliance checks and basic troubleshooting.</p></li><li><p>Create, modify, disable and manage Active Directory user accounts, groups and basic permissions. Handle password resets, account issues and user access requests.</p></li><li><p>Troubleshoot LAN, Wi-Fi, VPN, internet and basic network connectivity issues. Perform initial diagnostics and escalate infrastructure issues to the appropriate team.</p></li><li><p>Maintain IT asset records, device assignments and user handover/return documentation. Assist with inventory checks, replacements and disposal processes.</p></li><li><p>Coordinate IT onboarding for new employees, including user account creation, computer/device preparation, email and OneDrive setup, required application access, equipment allocation and basic user orientation.</p></li><li><p>Complete IT offboarding activities including disabling user accounts, removing access, recovering assigned devices and peripherals, and coordinating required data/access handover with the relevant department.</p></li><li><p>Maintain troubleshooting notes, user guides, IT support records and asset information. Coordinate with IT vendors.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or Bachelor's degree in Information Technology, Computer Science or a related discipline.</p></li><li><p>2–4 years of experience in IT helpdesk, desktop support or IT support, preferably in a multi-user business environment.</p></li><li><p>CCNA, MCSE, Microsoft 365 / Azure fundamentals, ITIL Foundation or equivalent certification is an advantage.</p></li><li><p>Customer-focused, professional, patient, accountable, security-conscious, responsive, organized and willing to learn new technologies.</p></li><li><p>Ability to prioritize incidents, manage workload, communicate with users and vendors, follow up on escalations and work effectively within a team.</p></li><li><p>Strong troubleshooting and problem-solving skills; Active Directory and user account administration; Windows support; M365 application troubleshooting; Mobile Device Management (MDM); basic LAN/Wi-Fi/VPN knowledge; hardware/software installation; ticketing and documentation skills.</p></li><li><p>Knowledge of desktop/laptop troubleshooting, Windows, Active Directory, user account management, OneDrive, Mobile Device Management (MDM), basic networking, printers, endpoint devices and IT service management practices.</p></li></ul>

<p><strong>Position Overview </strong>We are looking for a <strong>senior IT leader with strong hands-on technical expertise across SAP/ERP, IT infrastructure, networking, cloud, systems integration, programming and automation.</strong></p><p><br></p><p><strong>Key Responsibilities</strong><br><br></p><p><strong>1. IT Leadership & Strategy</strong><br></p><ul><li><p>Lead and manage the overall IT function, infrastructure and IT team.</p></li><li><p>Develop and execute the Group’s IT strategy in alignment with business objectives.</p></li></ul><p><br></p><p><strong>2. Hardware & IT Infrastructure</strong><br></p><ul><li><p>Manage and maintain IT hardware, workstations, peripherals, printers, storage and related infrastructure.</p></li><li><p>Troubleshoot hardware, operating systems and infrastructure-related issues.</p></li></ul><p><br></p><p><strong>3. Networking & IT Security</strong><br></p><ul><li><p>Manage and troubleshoot corporate LAN/WAN infrastructure.</p></li><li><p>Strong working knowledge equivalent to CCNA-level networking.<br></p></li></ul><p><strong>4. Server & Cloud Administration</strong></p><p><br></p><ul><li><p>Administer and troubleshoot physical and virtual servers.</p></li><li><p>Manage Windows/Linux server environments and related services.</p></li></ul><p><br><br></p><p><strong>5. SAP Implementation & Support</strong><br></p><ul><li><p>Lead and support<strong> </strong>SAP Business One / SAP ERP implementation, configuration, customisation and ongoing support.</p></li></ul><ul><li><p>Understand business processes and translate operational requirements into SAP solutions.</p></li></ul><p><br></p><p><strong>6. SAP Intercompany & Systems Integration</strong><br></p><ul><li><p>Design, implement and support intercompany processes and integrations within SAP.</p></li><li><p>Integrate SAP with other Group companies, systems and business applications.</p></li></ul><p><br></p><p><strong>7. AI, Automation & Digital Transformation</strong><br></p><ul><li><p>Identify practical opportunities to introduce AI and automation into SAP and other business processes.</p></li><li><p>Develop or implement automation for reporting, workflows, data processing, integrations and repetitive operational activities.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>The successful candidate should demonstrate strong hands-on experience across <strong>most or all of the following areas</strong>:<br></p><ul><li><p>SAP Business One / SAP ERP</p></li><li><p>SAP implementation and technical support</p></li><li><p>SAP customisation and configuration</p></li><li><p>SAP Service Layer</p></li><li><p>SAP DI API</p></li><li><p>SAP B1if / integration frameworks</p></li><li><p>Intercompany SAP integration</p></li><li><p>APIs and systems integration</p></li><li><p>SQL and databases</p></li><li><p>Python / C# / Java / .NET or comparable programming</p></li><li><p>Hardware and IT infrastructure</p></li><li><p>Servers and virtualisation</p></li><li><p>Cloud administration</p></li><li><p>LAN/WAN and network architecture</p></li><li><p>Routers, switches, VLANs and VPNs</p></li><li><p>Firewalls and network security</p></li><li><p>Backup and disaster recovery</p></li><li><p>Cybersecurity and endpoint management</p></li><li><p>IT automation</p></li><li><p>AI implementation / AI-enabled business process automation</p></li></ul><br><p><strong>Candidates whose experience is primarily limited to IT team management, vendor coordination, project management or managing external SAP consultants will not be suitable unless they can demonstrate substantial hands-on technical experience.</strong> Experience should clearly demonstrate that the candidate has personally implemented, configured, developed, integrated, troubleshot and supported SAP and IT systems, rather than simply overseeing these activities.</p>

Who We Are!<br><br>Back in 2019, spider Silk was born with a bold idea: build regional, sovereign cybersecurity IP that could stand tall on the global stage.<br><br>Our mission? To shake up the way organizations protect their ever-changing digital worlds with continuous, intelligent, and autonomous security that doesn’t miss a beat.<br><br>We’re a global mix of curious minds, problem solvers, and passionate builders, all united by one goal: making the internet a safer place for everyone. Around here, we thrive on vision, energy, and a strong sense of ownership.<br><br>If this feels like your kind of crew, you’ll probably fit right in.<br><br>About The Role<br><br>As an IT Manager at spider Silk, you will be the backbone of our office technology and infrastructure. You’ll own everything from keeping our internet and network humming, to managing physical security systems, endpoints, and vendor relationships. This is a hands on role that blends technical expertise with people skills. You’ll work directly with colleagues across all teams to ensure a seamless, secure, and productive workplace.<br><br>Responsibilities<br><br>Manage and maintain office network infrastructure, including internet connectivity, WiFi access points, switches, and routers to ensure reliable and high performance connectivity. Oversee physical security systems including CCTV cameras, access control systems, and visitor management to ensure a safe and secure workplace. Administer and maintain the office firewall, VPN configurations, and network security policies to protect company data and systems. Coordinate with ISPs and other third party vendors to ensure service continuity, negotiate contracts, and resolve issues promptly. Manage hardware assets including laptops, desktop computers, monitors, printers, peripherals, and other office equipment, covering procurement, setup, maintenance, and retirement. Provide daily IT support to office colleagues, troubleshooting hardware, software, and connectivity issues with a solutions first attitude. Maintain and enforce IT policies and procedures, including user access controls, device management, and data security standards. Work closely with the SOC Analyst to adapt and implement required security measures for internal hardware and software security. Plan and execute IT infrastructure upgrades and improvements in alignment with company growth. Manage vendor relationships professionally, ensuring SLAs are met and value is delivered. Keep accurate records of IT assets, licenses, warranties, and service agreements.<br><br>Requirements<br><br>5+ years of hands on experience in IT management, IT operations, or a similar role, preferably in a fast paced or startup environment. Proven experience managing office network infrastructure, including WiFi access points, switches, routers, and firewalls. Hands on experience with CCTV systems, access control platforms, and physical security technologies. Solid understanding of firewall management, VPN setup and administration, and network security best practices. Experience working with ISPs and managing service level agreements and escalations. Proficiency in managing and supporting hardware assets: laptops, desktops, printers, monitors, and peripheral devices. Strong vendor management skills, comfortable negotiating, coordinating, and holding vendors accountable. Excellent communication skills with the ability to explain technical concepts clearly to non technical colleagues. Highly organized, self driven, and capable of juggling multiple priorities without missing a beat. A collaborative mindset and strong alignment with our values: ownership, curiosity, and making things better.<br><br>Nice To Have<br><br>Familiarity with MDM (Mobile Device Management) platforms such as Jamf or Intune. Experience with IT ticketing systems and asset management tools. Basic knowledge of cybersecurity principles and compliance frameworks (e.g., ISO 27001, SOC2). Experience supporting hybrid or remote office setups. Relevant certifications such as Comp TIA Network+, Comp TIA A+, CCNA, or equivalent.

Job Description<br><br>Help AG is looking for a talented and enthusiastic Emirati national to join our Security Operations Centre (SOC) team as a<br><br>Security Analyst. If you have a strong knowledge and interest in network security, this position might be the right one for you. The Associate Security Analyst will be responsible for monitoring multiple security technologies and events using the Security Information Event Management (SIEM) tool in order to detect and identify IT security related incidents.<br><br>This Role Requires<br><br>2 - 3 years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, or firewall administration.2 - 3 years of experience in one of the following: Network operations or engineering or system administration on Unix, Linux, Windows.<br><br>Responsibilities<br><br>Follow detailed operational process and procedures to appropriately analyse, escalate, and assist in remediation of critical information security incidents. Correlate and analyse events using the Splunk/Log Rhythm/Qradar SIEM tool to detect IT security incidents. Conduct analysis of log files, including forensic analysis of system resource access. Review customer reports to ensure quality and accuracy. Monitor multiple security technologies, such as SIEM, IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sources. Respond to inbound requests via phone and other electronic means for technical assistance with managed services. Respond in a timely manner (within documented SLA) to support, threat, and other cases. Document actions in cases to effectively communicate information internally and to customers. Resolve problems independently and understand escalation procedure. Maintain a high degree of awareness of the current threat landscape. Participate in knowledge sharing with other analysts and writing technical articles for Internal Knowledge Bases. Perform other essential duties as assigned. Able to work in rotating shifts within a 24/7 operating environment.<br><br>Qualifications & Skills<br><br>Emirati candidates with family book will be preferred for this role. A Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related degree. An active interest in internet security, incident detection, network and systems security. A sound knowledge of IT security best practices, common attack types and detection/prevention methods. Demonstrable experience of analysing and interpreting system, security, and application logs. Knowledge of the type of events that both Firewalls, IDS/IPS, and other security related devices produce. Experience in using SIEM tools such as Splunk, Log Rhythm, Qradar, Alien Vault, Nitro Security, etc. TCP/IP knowledge, networking, and security product experience. Knowledge of Cyber Kill Chain and MITRE ATT&CK frameworks. Possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc. CCNA, CISSP, GCA, GCIA, GCIH, CEH certification would be preferable. Outstanding organizational skills. Exclusive focus and vast experience in IT. Strong analytical and problem-solving skills. A motivated, self-managed, individual who can demonstrate above average analytical skills and work professionally with peers and customers even under pressure. Very good communication skills. Strong written and verbal skills. Strong interpersonal skills with the ability to collaborate well with others. Ability to speak and write in English & Arabic is mandatory.<br><br>Benefits<br><br>Health insurance with one of the leading global providers for medical insurance. Career progression and growth through challenging projects and work. Employee engagement and wellness campaigns activities throughout the year. Excellent learning and development opportunities. Inclusive and diverse working environment. Flexible/Hybrid working environment. Open door policy.<br><br>About Us<br><br>Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.<br><br>Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.<br><br>Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.<br><br>With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.helpag.com/ Job Function: Security & Risk Management Company Industry/<br><br>Sector: Other<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

Job Description<br><br>Help AG is looking for a talented and enthusiastic Emirati national to join our Security Operations Centre (SOC) team as a<br><br>Security Analyst. If you have a strong knowledge and interest in network security, this position might be the right one for you. The Associate Security Analyst will be responsible for monitoring multiple security technologies and events using the Security Information Event Management (SIEM) tool in order to detect and identify IT security related incidents.<br><br>This Role Requires<br><br>2 - 3 years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, or firewall administration.2 - 3 years of experience in one of the following: Network operations or engineering or system administration on Unix, Linux, Windows.<br><br>Responsibilities<br><br>Follow detailed operational process and procedures to appropriately analyse, escalate, and assist in remediation of critical information security incidents. Correlate and analyse events using the Splunk/Log Rhythm/Qradar SIEM tool to detect IT security incidents. Conduct analysis of log files, including forensic analysis of system resource access. Review customer reports to ensure quality and accuracy. Monitor multiple security technologies, such as SIEM, IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sources. Respond to inbound requests via phone and other electronic means for technical assistance with managed services. Respond in a timely manner (within documented SLA) to support, threat, and other cases. Document actions in cases to effectively communicate information internally and to customers. Resolve problems independently and understand escalation procedure. Maintain a high degree of awareness of the current threat landscape. Participate in knowledge sharing with other analysts and writing technical articles for Internal Knowledge Bases. Perform other essential duties as assigned. Able to work in rotating shifts within a 24/7 operating environment.<br><br>Qualifications & Skills<br><br>Emirati candidates with family book will be preferred for this role. A Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related degree. An active interest in internet security, incident detection, network and systems security. A sound knowledge of IT security best practices, common attack types and detection/prevention methods. Demonstrable experience of analysing and interpreting system, security, and application logs. Knowledge of the type of events that both Firewalls, IDS/IPS, and other security related devices produce. Experience in using SIEM tools such as Splunk, Log Rhythm, Qradar, Alien Vault, Nitro Security, etc. TCP/IP knowledge, networking, and security product experience. Knowledge of Cyber Kill Chain and MITRE ATT&CK frameworks. Possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc. CCNA, CISSP, GCA, GCIA, GCIH, CEH certification would be preferable. Outstanding organizational skills. Exclusive focus and vast experience in IT. Strong analytical and problem-solving skills. A motivated, self-managed, individual who can demonstrate above average analytical skills and work professionally with peers and customers even under pressure. Very good communication skills. Strong written and verbal skills. Strong interpersonal skills with the ability to collaborate well with others. Ability to speak and write in English & Arabic is mandatory.<br><br>Benefits<br><br>Health insurance with one of the leading global providers for medical insurance. Career progression and growth through challenging projects and work. Employee engagement and wellness campaigns activities throughout the year. Excellent learning and development opportunities. Inclusive and diverse working environment. Flexible/Hybrid working environment. Open door policy.<br><br>About Us<br><br>Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.<br><br>Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.<br><br>Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.<br><br>With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.<br><br>Job Details<br><br>Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.helpag.com/ Job Function: Security & Risk Management Company Industry/<br><br>Sector: Other<br><br>What We Offer<br><br>About The Company<br><br>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

Job Description<br><br>We are seeking an experienced Juniper / Network Subject Matter Expert (SME) to support network deployment, migration, and operational activities. The ideal candidate will have strong expertise in Juniper and Cisco networking technologies, SDN architectures, and hands-on experience with data center deployments.<br><br>Key Responsibilities<br><br>Deploy, configure, and manage Juniper Networks (MX and QFX series) devices. Hands-on experience with Apstra is highly preferred. Perform routing, switching, and network migration activities. Manage Juniper and Cisco switch deployment, configuration, and cut over for new data centers. Apply in-depth knowledge of SDN technologies and architectures. Work with VMware NSX-T environments for network virtualization. Create detailed cabling manifests and network documentation. Collaborate with other teams to ensure seamless network operations and migration.<br><br>Requirements<br><br>Qualifications & Experience:<br><br>Extensive hands-on experience with Juniper MX and QFX series and Cisco switches. Strong understanding of routing, switching, and network migration principles. Experience with Apstra, SDN technologies, and VMware NSX-T. Ability to produce detailed network and cabling documentation. Strong problem-solving skills and attention to detail.<br><br>Preferred Skills<br><br>Experience in data center environments. Ability to work independently and manage multiple tasks in a fast-paced environment. Excellent communication and documentation skills.<br><br>check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyte Background Color Btn lyte Success" lyte-rendered="">

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Technical SME for the technologies listed in the Competency table below.</li><li>Handle Medium &amp; Large projects.</li><li>Deliver Projects within schedule and budgets.</li><li>Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.</li><li>Reporting of all KPIs related to Service Delivery</li><li>Adherence to Process, Policies &amp; Procedures</li><li>Maintain and acquire Certifications as per Business Requirements for self and team.</li><li>Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.</li><li>Willing to work on-field at customer premises for undertaking Projects &amp; Support functions based on the requirement.</li><li>Provide a consultative approach in delivering Projects &amp; Support Functions which can lead to additional opportunities.</li><li>Design, deploy, and operate Cisco ACI (EVPN-VXLAN) data center fabrics.</li><li>Implement and support Cisco Software-Defined Access (SDA) using DNA Center.</li><li>Design and manage VMware NSX-T overlays, gateways, and micro-segmentation.</li><li>Deploy and optimize Next-Generation Firewalls (Palo Alto, Fortinet, Cisco).</li><li>Design and manage enterprise wireless networks using HPE Aruba &amp; Cisco.</li><li>Configure and administer Aruba ClearPass for NAC, 802.1X, guest access, and BYOD.</li><li>Integrate wired, wireless, and security platforms with identity systems (AD/LDAP).</li><li>Deploy and manage Secure Web Proxy (WSA) and Secure Email Gateway (ESA) solutions</li><li>Act as L3 escalation for complex incidents and perform RCA analysis.</li><li>Lead upgrades, migrations, technology refreshes, and optimization initiatives.</li><li>Prepare and maintain HLD, LLD, As-Built, and operational documentation.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>CCIE (Enterprise or Data Center)</li><li>HPE Aruba (ACMP / ACMX / ClearPass)</li><li>VMware VCP-NV / VCAP-NV</li><li>Palo Alto PCNSE</li><li>Fortinet NSE 7 or higher</li><li>Solid understanding of routing, switching, and EVPN architectures.</li><li>Experience with Wi-Fi 6 / 6E / Wi-Fi 7 enterprise deployments.</li><li>Proven ability to troubleshoot complex, multi-vendor environments.</li><li>Strong written and verbal communication and analytical skills</li><li>Ability to multi-task, prioritize multiple objectives, initiatives, and requests.</li><li>High Degree of Perseverance.</li><li>Very good Customer handling Skills.</li><li>Can Do attitude.</li><li>Open to learn new technologies.</li></ul><p></p></section>