وظائف تسويق عقاري - تونس العاصمة تونس

<p>Transcom is a global community of customer experience experts nimble, driven, and committed to the brands we serve. Join us as a Real Time Analyst, where you will be the heartbeat of our operations, ensuring that our staffing levels and performance metrics align perfectly with our goals. Ready to make an impact? Apply now and let s start something brilliant! Join Transcom as a Real Time Analyst! Be on the front line of operational excellence and deliver impactful work on a company level. In this role, you will: Manage the real-time aspect of assigned campaigns, focusing on staffing levels, reporting, and escalation management; Monitor and track agent activity across multiple lines of business to ensure optimal productivity and service levels; Collaborate closely with Operations and other departments to ensure all KPIs are met or exceeded; Generate and publish intraday reports, including absenteeism and staffing projections at both interval and end-of-day levels; Oversee outage management and technical escalations to minimize business impact during the work week.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proficiency in English at a C level</li><li>Minimum studies: University diploma or degree (ideally in a quantitative, business, or IT field)</li><li>Specific training and/or work experience in Workforce Management (WFM) or Contact Center Operations</li><li>Previous experience: Minimum of one year's experience as a Real Time Monitor, Traffic Controller, or in a similar operational support role</li><li>High-level IT skills in MS Excel/GSuite (advanced formulas) and familiarity with WFM tools (e.g., Verint, Nice IEX, Teleopti) and telephony platforms</li><li>Core competencies including strong analytical thinking, quick problem-solving, and a focus on operational results and quality</li><li>Positive attitude towards interpersonal dealings and the ability to remain calm and motivated under high-pressure, fast-paced situations</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>MAIN RESPONSIBILITIES</b></p><p>Main missions:</p><ul><li>Identify, research, and qualify new service providers for various contract types.</li><li>Actively prospect to expand the panel of suppliers and service providers.</li><li>Collect and analyze quotes submitted by service providers.</li><li>Negotiate commercial, technical, and contractual conditions with service providers to obtain the best terms (price, deadlines, quality of service).</li><li>Provide regular reporting to management on the progress of negotiations.</li><li>Ensure that services comply with regulatory and internal requirements.</li><li>Update and enrich the database of service providers and contracts.</li><li>Perform various reports/ad hoc tasks upon request from the manager and/or client.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Job requirements</p><ul><li>Experience: 1 - 3 years</li><li>Key skills: Strong prospecting and service provider sourcing capabilities. Excellent negotiation and contract management skills. Proficiency in office tools. Rigor, organizational skills, and analytical thinking.</li><li>Benefits: Work in an environment where you have the chance to stand out and real professional development opportunities. Attractive salary. International training with travel abroad.</li></ul><p></p></section>

<p>The Marketing Assistant will be responsible for the organization and tracking of mail order marketing campaigns, present and future, for Customers and Prospects for the North America team including the United States and Canadian markets. S/he will report directly to Marketing Assistant Supervisor. The Marketing Assistant must be highly organized, enthusiastic, motivated, and able to work independently with instruction in a fast-paced environment. S/he must be detail-oriented, able to multi-task, and works well under pressure and strict deadlines. S/he must be able to think creatively as well as analytically in order to keep up with the day to day demands of the job. Primary responsibilities We are looking for a talent that is always looking for the best solution to do things better and faster. All operational/ routine tasks such as : Use of Microsoft Info Path to set up Mailing Campaigns for Customers and Prospects Art Requests / Art proofing Validation of customer data Product set up/update Inventory/art orders Sales analysis builds and updates Web order page proofing Miscellaneous presentations / reports Ongoing upkeep and tracking of present and future mailing campaigns for Customer &amp; Prospects.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1 year experience in a similar position is a plus.</li><li>Marketing graduate or equivalent.</li><li>2 years administration experience in a fast-paced environment.</li><li>Excellent proof-reading skills.</li><li>Good MS Office skills, particularly Excel skills.</li><li>Excellent administration skills with high attention to details.</li><li>High level of communication skills both Verbal &amp; Written.</li><li>Excellent organizational skills and ability to prioritize work.</li><li>Ability to work in tight deadlines &amp; multi-task effectively.</li><li>Fluent English</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an integral part of the Customer Experience Department, this role will ensure client s satisfaction by providing technical and functional assistance to customers using our SaaS products (IPMS products, including Equinox Invention and Equinox Brand Proposal). This role requires a basic understanding of patent law and intellectual property concepts, as well as the ability to manage technical issues, troubleshoot software problems, and deliver exceptional customer service in a timely and efficient manger. The Customer Support Agent will respond to customer requests and follow the existing procedure to solve problems.</p><p>Principal Duties &amp; Responsibilities:</p><ul><li>Ensure client s satisfaction (provide technical and functional support).</li><li>Receive incoming customers' calls and emails.</li><li>Respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker), including troubleshooting software problems, systems performance issues, and user errors.</li><li>Support and educate the customer in the use of our Questel SaaS products (Equinox suite).</li><li>Communicate customers' requests for improvement of our SaaS products.</li><li>Ensure a proper follow-up with the clients.</li><li>Ensure good co-operation with Sales, Admin and Technical Teams.</li><li>Meet with customers to understand their needs and provide support solutions.</li><li>Ensure to be up-to-date on the latest product features and system updates.</li><li>Follow internal trainings for new and existing patent software functionality, troubleshooting techniques, and customer service best practices.</li><li>Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S</li><li>Communicate effectively with regional and global leadership if escalation is needed.</li><li>Work on special projects and other duties as assigned by management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</p><p>Education and Experience:</p><ul><li>Master or licence degree or comparable work experience</li><li>Proficient in Microsoft Office Suite</li><li>Minimum of two years experience in SaaS customer support (B to B), with a good ability to understand and solve technical problems.</li><li>Experience in the use of Equinox tools</li><li>Basic knowledge of Patents filing procedures or Intellectual Property in general</li><li>Fluency in French and English / proficiency at written French and English are required.</li><li>A third European language (Italian, Spanish, German) are a plus.</li></ul><p>Skills:</p><ul><li>Time management</li><li>Customer oriented</li><li>Autonomy and team spirit</li><li>Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships</li><li>Strong problem-solving skills</li><li>Taste for learning and listening</li><li>Tech friendly and technical versatility</li><li>Effective multi-tasking/prioritization skills</li><li>Effective written and oral communication skills</li></ul><p>Supervision Received:</p><ul><li>Supervision is provided by the Customer Support Manager, Equinox</li></ul><p>Physical/Sensory/Mental Demands:</p><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.</li><li>Consistently standing and/or sitting with the ability to meet with other team members</li><li>Consistently operating a computer and other office productivity machinery</li><li>Remembering names and details</li><li>Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients'</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mission : The Sales Engineer infrastructure is responsible for leading and driving the sales team to achieve company revenue targets. This role includes setting strategic goals, managing the sales pipeline, and building strong client relationships. The ideal candidate will have proven experience in sales leadership, a strong understanding of sales processes, and the ability to motivate and inspire a team. The Sales Engineer infrastructure will play a critical role in developing sales strategies that align with business objectives and contribute to overall growth. Key Responsibilities and Accountabilities Develop effective sales strategies to drive revenue growth and market expansion. Take full ownership of the company s sales target, setting clear and measurable objectives for the team to ensure quarterly and annual targets are met or exceeded. Conduct regular reviews of sales targets, adjusting strategies as needed to ensure continuous progress. Conduct regular analysis of market trends, customer needs, and competitor activity to adjust strategies as needed. Oversee the management of the sales pipeline, ensuring accurate forecasting and alignment with targets. Track, analyze, and report on team metrics, such as lead conversion rates and average deal size, to ensure consistent progress towards goals.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Engineering degree or 5 years of higher education in : Civil engineering / Materials science / Process engineering /Industrial chemistry Key commercial skills Analysis of customer needs (companies, developers, construction, prefabrication) Ability to translate site requirements into technical concrete solutions B2B negotiation Customer portfolio management Drafting technical and commercial proposals Site monitoring &amp; technical after-sales service Concrete &amp; materials Drafting technical and commercial proposals Site monitoring &amp; technical after-sales service</p><p></p></section>

<p>A Concierge Agent in a luxury hotel is responsible for delivering exceptional guest experiences by providing personalized assistance, expert recommendations, and discreet problem-solving. This role requires strong knowledge of local attractions, refined communication skills, and a commitment to service excellence aligned with five star hospitality standards</p><p>What you will do</p><ul><li>Warmly welcome guests and provide an elegant, professional first impression.</li><li>Offer personalized recommendations for dining, entertainment, shopping, cultural activities, and local experiences.</li><li>Assist with reservations (restaurants, events, tours, transportation, spa.</li><li>Coordinate guest requests promptly and discreetly while maintaining high service standards.</li><li>Communicate effectively with all departments (Front Office, Housekeeping, Transportation, Food &amp; Beverage, Security).</li><li>Arrange special requests such as amenities, celebrations, and VIP setups.</li><li>Support Front Office operations during peak periods.</li><li>Maintain excellent knowledge of local attractions, luxury retail, cultural venues, medical services, and transportation options.</li><li>Stay updated on city events, new restaurants, and exclusive experiences relevant to guests.</li><li>Handle inquiries regarding the hotel s facilities, policies, and services.</li><li>Anticipate guest needs and personalize service to enhance satisfaction.</li><li>Manage complaints or concerns with diplomacy, professionalism, and follow through.</li><li>Build long term rapport with frequent or VIP guests.</li><li>Maintain a well organized concierge desk and accurate logs.</li><li>Handle deliveries, mail, packages, and lost and found items.</li><li>Track reservations, confirmations, and guest preferences.</li></ul><p>What we offer:</p><ul><li>Competitive Salary, wages, and a comprehensive benefits package</li><li>Excellent Training and Development opportunities</li><li>Employee Discount for stays at any Four Seasons worldwide</li><li>Complimentary Dry Cleaning for Employee Uniforms</li><li>Complimentary Employee Meals</li></ul><p>Schedule &amp; Hours: full time</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent communication and interpersonal skills.</p><p>Strong local knowledge and passion for creating memorable experiences.</p><p>High level of discretion, professionalism, and emotional intelligence.</p><p>Ability to multitask in a fast paced, high standard environment.</p><p>Problem-solving ability with a calm, service-oriented approach.</p><p>Fluent in multiple languages (English &amp; French essential; additional languages an asset).</p><p>Familiarity with hotel software (Opera, Concierge systems) is preferred.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Sales Executive, you will drive revenue growth by developing key markets and building strong client relationships across assigned segments. You will play a strategic role in positioning the hotel, identifying new business opportunities, and securing high-value partnerships. Working closely with Sales, Marketing, and Revenue teams, you will contribute to achieving commercial goals while elevating brand awareness. What You Will Do Develop assigned markets and grow revenue across leisure, corporate, and group segments Proactively identify and secure new business opportunities through strategic sales activities Build and maintain strong, long-term relationships with clients and partners Manage and grow existing accounts to maximize revenue and market share Achieve monthly, quarterly, and annual sales targets through active prospecting and client engagement Conduct client meetings, site inspections. Prepare proposals, negotiate contracts, and confirm business aligned with revenue goals Analyze market trends, competitor activities, and provide insights to support strategy Maintain accurate data and account management within CRM systems (e.g., Salesforce) Collaborate with internal teams to ensure seamless service delivery and guest satisfaction</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years of experience in luxury hotel sales or a related commercial role Proven track record in achieving revenue targets and developing business Strong negotiation, presentation, and relationship-building skills Strategic, analytical, and results-driven mindset Excellent communication skills in English (additional languages are an advantage) Good understanding of local market trends and competitor landscape Proficiency in Microsoft Office and CRM systems. Strong organizational skills and ability to manage multiple priorities</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Sales Executive (M/F) Passionate and motivated, you will provide a memorable experience to guests staying at your establishment. You are professional and knowledgeable about your establishment, building strong relationships with your clients.</font></font></p><p><font dir="auto" ><font dir="auto" >What the establishment offers you: In a few words, highlight the benefits and advantages of working at your establishment: Employee card offering discounted rates at Accor; Training plan delivered in our Academies; The opportunity to develop your talents and thrive within your establishment and around the world; The ability to make a difference through our activities; Ethics &amp; Corporate Social Responsibility, such as Planet 21</font></font></p><p><font dir="auto" ><font dir="auto" >Your role: Cooperate with tourism professionals to achieve business objectives; ensure the negotiation and sale of contracts; participate in promotional events (trade shows, conventions, etc.); manage the overall business activity (budgets, relationships, etc.).</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Qualifications</font></font></h2><p><font dir="auto" ><font dir="auto" >Your experience and skills include: Significant sales experience is a plus; ability to analyze customer needs and maintain a professional demeanor in all circumstances; responsible and reliable; excellent oral and written communication skills required; good interpersonal communication and conflict management skills</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provides relevant information about competition, customers and market development for all affected parties and support the development of the account plan - Checks and tracks customer requirements, RfQ pre-conditions and customer project portfolio development in order to identify and verify potential new opportunities - Negotiates product changes with the customer and collect purchase orders from customers for administration by sales support - Delivers relevant input for strategic business planning, develops measures for margin improvements and negotiates these - Supports negotiation preparation and documentation for arbitration of customer volume/demand in order to optimize LEONI production costs (S&amp;OP and MPS) is needed - Collects from customer feedback and relevant data and collects in cases of improvement needs/ escalation the status of measures/escalations LEONI internally for tracking - Identifies and categorizes customer claims together with all relevant stakeholders - Manages and administrates all relevant sales data in the respective systems - Is responsible for the pricing towards the customer and collects on-time cash from the customers - Is responsible for the offer preparation (RFP, RFQ gathering information up to nomination) - Supports business plan creation and maintenance through complete product life cyle and after market - Collects and validates information for possible customer claims, edits and negotiates these (claim management) - Represents the Sales department as core team member in projects</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree in a technical field Minimum 3 years of sales experience in the automotive industry English proficiency level: C1 Good command of MS Excel, PowerPoint, and CRM tools</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provides relevant information about competition, customers and market development for all affected parties and support the development of the account plan - Checks and tracks customer requirements, RfQ pre-conditions and customer project portfolio development in order to identify and verify potential new opportunities - Negotiates product changes with the customer and collect purchase orders from customers for administration by sales support - Delivers relevant input for strategic business planning, develops measures for margin improvements and negotiates these - Supports negotiation preparation and documentation for arbitration of customer volume/demand in order to optimize LEONI production costs (S&amp;OP and MPS) is needed - Collects from customer feedback and relevant data and collects in cases of improvement needs/ escalation the status of measures/escalations LEONI internally for tracking - Identifies and categorizes customer claims together with all relevant stakeholders - Manages and administrates all relevant sales data in the respective systems - Is responsible for the pricing towards the customer and collects on-time cash from the customers - Is responsible for the offer preparation (RFP, RFQ gathering information up to nomination) - Supports business plan creation and maintenance through complete product life cyle and after market - Collects and validates information for possible customer claims, edits and negotiates these (claim management) - Represents the Sales department as core team member in projects</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University degree in a technical field</li><li>Minimum 3 years of sales experience in the automotive industry</li><li>English proficiency level: C1</li><li>Good command of MS Excel, PowerPoint, and CRM tools</li></ul><p>Interested? Apply now</p><p>All jobs People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.</p><p>LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Passionate and motivated, you provide a memorable experience for guests staying at your establishment. You are professional and know your establishment well, creating a strong bond with your guests.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><font dir="auto" ><font dir="auto" >Significant experience in sales is a plus</font></font></li><li><font dir="auto" ><font dir="auto" >Ability to analyze client needs and maintain a professional demeanor in all circumstances</font></font></li><li><font dir="auto" ><font dir="auto" >Responsible and reliable</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent oral and written communication skills required</font></font></li><li><font dir="auto" ><font dir="auto" >Good interpersonal communication and conflict management skills</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Outbound Sales Account Manager - North American Market (Evening Shift) Location: Tunis, Tunisia Working Hours: Monday to Friday: 2.00 PM- 11.00 PM Report to: Contact Centre Supervisor Overview: This is an exciting opportunity for a motivated salesperson to become an Outbound Sales Account Manager at Pens.com. You will play a critical role in delivering a best-in-class customer experience by combining deep subject-matter expertise, proactive engagement, and strategic relationship management. The role is focused on driving business outcomes, fostering customer loyalty, and ensuring operational excellence across high-value customers (HVCs). As a key player in customer experience, the ideal candidate must be a versatile professional who excels in customer relationship management, service quality enhancement, and cross-functional collaboration. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities Act as a trusted advisor for high-value customers, offering personalized support ensuring strong relationships and high retention Personalize communication using CRM data, previous order history, and customer profiles Demonstrate a deep passion for delivering exceptional service and building lasting customer loyalty. Drive revenue growth by upselling, renewing accounts, and expanding existing client portfolios, meet or exceed performance KPIs Understand client needs and provide tailored marketing and promotional solutions aligned with their objectives Maintain detailed documentation of customer interactions and outcomes. Advise clients on campaign strategies, product selection, and optimal use of their marketing budgets Coordinate with design, escalation, and different teams to solve customer problems or execute custom solutions Promote new products, offers, and marketing campaigns while staying informed on industry trends Contribute to continuous improvement initiatives and support projects aimed at enhancing processes and performance Share client success stories or feedback with relevant teams to drive continuous improvement Growth &amp; Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions. What we Offer At Pens.com, we are committed to supporting our employees both professionally and personally by offering: Transportation Support: Shuttle service for a stress-free commute Health Insurance: Comprehensive medical coverage to support your well-being Meal Vouchers: Daily meal support to make your workdays easier. Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team. Learning &amp; Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career. Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First: We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement: We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented: We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity: We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric: We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Pens.com Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia. To learn more,visit: www.PENS.com Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR). #LI-AA1 #LI-Onsite</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven sales skills are a must with demonstrated ability to close deals, upsell, and consistently meet and exceed targets.</li><li>Excellent communication and negotiation skills in English (written and spoken).</li><li>Customer-focused mindset with active listening, problem-solving abilities and a quick analytical reflex for identifying needs.</li><li>Strong organizational skills with attention to detail, ensuring effective follow up and documentation.</li><li>Team player with a proactive attitude and willingness to learn and grow</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <p> <strong> <u>Primary responsibilities</u> </strong> </p> <p> </p> <ul> <li>Follow up onsales leads generated by visitors toour website. Answer inbound sales calls from new and existing customers</li> <li>Provide the caller with detailed information on our products and pricing to ensure an enhanced customer experience</li> <li>Ensure any customer issues are dealt within an efficient manner, informing the customer of any new products</li> <li>Explain our product range to ournew customers tothe website andpropose some suitable products and offers</li> <li>Generate the customer order and follow up to order confirmation stage</li> <li>Works towards individual and team targets</li> <li>Maintain up-to-date knowledge of our products and processes, whichwill be supported by on on-going training, support and coaching</li> <li>Any other duties/projects as directed by Senior Management</li> <li>Cover othermiscellaneous tasks if time allowsincluding text translations, customer</li> <li>queries from Facebook and Trustpilot web product feedback</li> </ul> <p> <strong> <u>Growth &amp; Career Opportunities</u> </strong> </p> <p>At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.</p> <p> <strong> <u>Requirements &amp; Qualifications</u> </strong> </p> <p> </p> <ul> <li>Fluent in German</li> <li>Ideally a minimum of 1 yearexperience in salesenvironment with an understanding of the importance of building relationships with key decision makers</li> <li>Passionate about helping the customer to choosethe right products to suit their Businesses needs</li> <li>Excellent communication and negotiation skills</li> <li>Have the ability to maintain professionalism under pressure, handle rejections well and maintain a confident approach at all times</li> <li>An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills</li> <li>Highly organized with a strongattention to detail</li> <li>Self-motivated and goal oriented to achieve your own targets and also your teams</li> <li>Experience in MSOffice and othercomputer systems</li> </ul> <p> <strong> <u>Our values</u> </strong> </p> <p>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</p> <p> <strong>Customers-First: </strong> </p> <p>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</p> <p> <strong>Continuous Improvement: </strong> </p> <p>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</p> <p> <strong>Goal-Oriented: </strong> </p> <p>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</p> <p> <strong>Integrity: </strong> </p> <p>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</p> <p> <strong>People-Centric: </strong> </p> <p>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</p></div></section>

<div><div><p><strong ><font dir="auto" ><font dir="auto" >Activitie</font></font></strong></p></div></div><div> <div> <div> <p> <strong><font dir="auto" ><font dir="auto" >Legal advice and support</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" > Providing legal advice to operational departments and support services</font></font></p> <p><font dir="auto" ><font dir="auto" > Analyze legal risks and propose appropriate solutions</font></font></p> <p><font dir="auto" ><font dir="auto" > To ensure legal and regulatory monitoring</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Contract drafting and management</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" > Drafting, analyzing and negotiating contracts (commercial, supplier, partnership, service, etc.)</font></font></p> <p><font dir="auto" ><font dir="auto" > Monitor contract execution and manage any disputes that may arise.</font></font></p> <p><font dir="auto" ><font dir="auto" > Update the mods for the contractors</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Compliance and regulations</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" > Ensure compliance with legal and regulatory obligations</font></font></p> <p><font dir="auto" ><font dir="auto" > Participate in bringing the company into compliance (GDPR, company law, employment law, etc., depending on the scope)</font></font></p> <p><font dir="auto" ><font dir="auto" > Contribute to internal or external legal audits</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Dispute resolution</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" > Prepare and monitor pre-litigation and litigation cases</font></font></p> <p><font dir="auto" ><font dir="auto" > Maintaining relationships with external lawyers and advisors</font></font></p> <p><font dir="auto" ><font dir="auto" > Follow legal proceedings and decisions</font></font></p> <p> <strong><font dir="auto" ><font dir="auto" >Real estate :</font></font></strong> </p> <p><font dir="auto" ><font dir="auto" > Management of rents for land and operating businesses</font></font></p> <p><font dir="auto" ><font dir="auto" > Real estate legal matters.</font></font></p> <p> <br> </p> </div> </div> </div> <div> <div> <div> <strong>Candidate Profile</strong> </div> </div> <div> <div> <ul> <li> <strong><font dir="auto" ><font dir="auto" >Education:</font></font></strong><font dir="auto" ><font dir="auto" > Master's degree in Business Law, Commercial Law, or Civil Law</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Experience level:</font></font></strong><font dir="auto" ><font dir="auto" > 3-5 years of experience in a multinational company, or local group of companies or similar. Preferably experience in the oil/energy sector.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Technical skills:</font></font></strong><font dir="auto" ><font dir="auto" > Mastery of civil law, commercial law, company law, litigation, contract drafting.</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Behavioral skills:</font></font></strong><font dir="auto" ><font dir="auto" > Organizational skills, business acumen, rigor and analytical skills / Ability to work collaboratively across departments / Discretion and respect for confidentiality</font></font></li> <li> <strong><font dir="auto" ><font dir="auto" >Language skills:</font></font></strong><font dir="auto" ><font dir="auto" > Arabic, French, English.</font></font></li> </ul> <p><br></p></div></div></div><div><div><div> </div></div></div>

<font dir="auto" ><font dir="auto" ><b>Job description&nbsp;</b></font></font><div> <div> <p><font dir="auto" ><font dir="auto" >Ready to enter the exciting world of B2B services? Discover VEO Worldwide, your gateway to a dynamic career! For 19 years, we have been revolutionizing the business sector in Europe.</font></font></p> <p><font dir="auto" ><font dir="auto" >At Veo, we are committed to finding innovative solutions to help businesses make the most of their unsold inventory, such as past-season collections, products nearing their expiration date, and cancelled orders. Efficiency is our guiding principle! And that's not all: we have offices in 9 countries.</font></font></p> <p><font dir="auto" ><font dir="auto" >Join us and become part of a team committed to values ​​such as dedication, transparency, solidarity, continuous improvement, and competence. These values ​​are not just words; they guide everything we do.</font></font></p> <p><font dir="auto" ><font dir="auto" >Let's make a difference together! We are looking to strengthen our Sousse team and are recruiting a Senior Accountant. </font></font></p> <p> </p> <p> <strong><font dir="auto" ><font dir="auto" >Main responsibilities:</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Analyze the general balance monthly and annually by cycle, verify accounting records and resolve any discrepancies encountered.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Record accounting entries to adjust accounts (provisions, depreciation, amortization, adjustments) in order to comply with the group's internal policies.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Perform inter-company invoicing while respecting all established internal flows and ensuring intra-group reciprocity.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Perform the monthly closing of accounts by verifying all expense and revenue accounts of all the main companies in the group.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Prepare the annual financial statements (balance sheet, profit and loss statement) within the deadlines imposed for the main companies of the group.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Participate in the implementation of internal procedures for carrying out accounting activities.</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Propose direction for the improvement of existing processes and participate in the implementation of new flows and processes.</font></font></p> </li> </ul> </div> </div> Job requirements <div> <div> <p> <strong><font dir="auto" ><font dir="auto" >Profile :</font></font></strong> </p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Holder of a Master's degree in accounting / ideally in R vision Accountant</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >3-4 years of experience (ideally in an accounting firm; Audit department)</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >B2 level in French;</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >A good level of English would be desirable;</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Advanced Excel skills;</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Knowledge of SAP and French real estate law would be an asset;</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Meaning of the detail;</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Stress management;</font></font></p> </li> <li> <p>Organisation;</p> </li> <li> <p><font dir="auto" ><font dir="auto" >Analytical mind;</font></font></p> </li> <li> <p>Communication.</p> </li> </ul> <p> </p> <p> <strong><font dir="auto" ><font dir="auto" >The advantages</font></font></strong><font dir="auto" ><font dir="auto" > :</font></font></p> <ul> <li> <p><font dir="auto" ><font dir="auto" >Work in an environment where you have the chance to stand out and real opportunities for professional development;</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >Attractive salary;</font></font></p> </li> <li> <p><font dir="auto" ><font dir="auto" >International training with trips abroad.</font></font></p> </li> </ul> <p> </p></div></div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of our R&amp;D team expansion, we are recruiting a Front-End Angular &amp; AI Developer (M/F) on a permanent contract in Tunis to contribute to the development of Noty, a SaaS solution dedicated to French notaries that facilitates the negotiation and management of real estate transactions. You will join a team split between France and Tunisia. Your role will be to actively participate in product development, while providing critical and constructive feedback on the existing system.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b><br></b></font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><b>Your daily life:</b></font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop and enhance the Front-End functionalities of the product using Angular.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the technical design of developments, in conjunction with the Product Owner and the R&amp;D team.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">To guarantee the quality, maintainability and performance of the developments carried out.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analyze, review and improve existing code in a continuous improvement approach.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in code reviews, technical changes, and the sharing of best practices.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">to be proactive in proposing technical choices, application optimization and improvement of the user experience.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding the business challenges in order to propose simple, useful solutions adapted to users' needs.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Use Artificial Intelligence tools to accelerate development, improve code quality and optimize testing, analysis and documentation phases.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Collaborating closely with Back-End developers to streamline the delivery of new features.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical environment</font></font></p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have proven experience in Angular Front-End development and wish to evolve in a product environment where quality, autonomy, collaboration and the use of AI play an important role.</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proven experience, ideally from 4-5 years, in Angular Front-End development.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent command of Angular, ideally on recent versions starting from Angular 18, with a current target of Angular 21</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good mastery of Tailwind CSS or significant experience with an equivalent modern CSS framework.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interest in AI tools applied to software development, such as GitHub Copilot, Cursor, ChatGPT or Claude. You know how to maintain a critical eye on the generated proposals and remain fully responsible for the code produced.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Beyond technical skills, we are looking for someone who can become a long-term member of a product team, with a genuine sense of teamwork and continuous improvement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good analytical skills and the ability to challenge existing systems constructively.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Proactive in proposing solutions on technical and functional topics.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Go t of collaborative work and knowledge sharing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong interpersonal skills and fluid communication in an international context.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Curiosity, autonomy and a desire to learn continuously.</font></font></li></ul>

<p>Architect, develop, and maintain modern web applications using Next.js 15, leveraging App Router, Server Components, and server-side rendering (SSR) capabilities. Design and implement real-time user experiences using technologies such as Server-Sent Events (SSE) and WebSocket-based communication. Build scalable, schema-driven forms and multi-step workflows using modern validation frameworks and reusable UI patterns. Own application state management, authentication integration, and API communication layers to deliver secure and seamless user experiences. Design, develop, and integrate extensible mini-application frameworks, including secure sandboxing, dynamic module loading, and application verification mechanisms. Create, customize, and deploy AI-powered agents using vibecoding UI templates and platform development tooling. Collaborate with cross-functional teams to deliver responsive, high-quality, and innovative digital solutions that meet business objectives.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent combination of education and experience.</li><li>Typically, 5+ years of professional experience developing modern web applications using TypeScript and React.</li><li>Strong expertise in React development, including hooks, context API, component architecture, and server component patterns.</li><li>Hands-on experience with Next.js App Router, SSR, API routes, middleware, streaming, and modern frontend application architectures.</li><li>Proven experience implementing and maintaining scalable state management solutions, such as Redux Toolkit or equivalent technologies.</li><li>Experience building user interfaces with Tailwind CSS and modern component libraries such as Radix UI, shadcn/ui, or similar frameworks.</li><li>Solid understanding of real-time communication protocols, including SSE, WebSocket technologies, and event-driven UI development patterns.</li><li>Familiarity with Docker-based development workflows, CI/CD pipelines, and Kubernetes fundamentals.</li><li>Knowledge of AI-powered user experiences, LLM integrations, and agent-driven interaction models.</li></ul>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Today, EY brings together nearly 300,000 partners and employees worldwide in more than 154 countries. Thanks to this network, whose level of integration and international reach guarantee the same excellence everywhere in the world, EY strengthens its position as a world leader in Audit, Consulting, Transactions, Tax and Law.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">We nurture talent so that, together, they can guide organizations towards sustainable growth. And our commitment to our teams begins with this promise: whatever your journey with us, the EY experience lasts a lifetime.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">At EY, we confidently shape the future by supporting our clients through today's challenges and tomorrow's opportunities. Joining EY means becoming part of a dynamic, demanding, and enriching environment where your contribution has a real impact.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">As part of the development of our activities around CRM solutions and digital transformation, we are looking for an experienced Sales Executive with 5 years of experience in selling IT solutions and services, ideally acquired within an information systems integrator.</font></font></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Your r the</font></font></strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are at the heart of the growth dynamic:</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You identify, develop and realize new business opportunities around CRM solutions and the Microsoft ecosystem.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You are involved from start to finish, from prospecting to signing, with a central role in structuring and executing our commercial strategy.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main missions</font></font></strong></p><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Business development</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identify and prospect for new accounts in the Tunisian and international markets.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Structuring and developing a high-potential client portfolio</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Identifying opportunities related to commercial performance challenges and digital transformation</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in defining go-to-market strategies and business development actions.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sales cycle management</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Manage the entire sales process from prospecting to contract signing.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Prepare and lead sales meetings, demonstrations and customer presentations.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Develop commercial proposals in collaboration with the technical and consulting teams.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing a structured pipeline and ensuring reliable sales forecasts</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in trade meetings and pipeline reviews.</font></font></li></ul><p><strong><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer advice and support</font></font></strong></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Understanding the business challenges (sales, marketing, customer service, reporting)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Positioning CRM solutions as levers for performance and management</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Training</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Holder of a degree in commerce, management information systems, information systems management or an equivalent degree.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">5 years in business development / IT solutions sales</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Essential experience in IT services, software publisher or systems integrator</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Solid experience in complex B2B sales (long cycles, multiple stakeholders)</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Expected technical skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Mastery of complex B2B sales techniques.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">My mastery of SaaS/Cloud mods</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Advanced pipeline management and forecasting</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good understanding of CRM processes (lead management, opportunities, pipeline, forecasting)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to position a CRM within a global information system (ERP, marketing tools, customer service)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the Microsoft ecosystem</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Behavioral skills</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent interpersonal skills and negotiation abilities.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Results-oriented and customer-focused.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Conquering spirit and proactivity.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ability to quickly understand clients' business challenges.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ease in presentations and public speaking.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigorous sales follow-up.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Team spirit and cross-functional collaboration.</font></font></li></ul><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">LANGUAGES</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">French: fluent.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">English: professional.</font></font></li></ul>

<p>Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. #LI-RB1 #LI-Hybrid About the team: The Operations Support team acts as a global team that ensures the support and integrity of FIS s MarketMap Realtime, Valdi Global Market Platforms and Protegent. The team is also responsible for second level support implementation. It drives internal implementation of projects and provide documentation. Our products provide flexible, cost-efficient access to comprehensive, global, real-time and historical data, news and analytics in a lightweight application. Helps firms quickly expand the data managed by integrating data from such vendors as S&amp;P, Thomson Reuters, IDC and MSCI. Our data integrity team works closely with our vendor partners to provide the cleanest data feed possible. What you will be doing: You will join an international team (Tunisia, France, Switzerland, USA) to support the client s requests by: Supporting over 120 stock exchanges. Ensuring real time server monitoring, availability and low latency for Market Data Servers. Maintaining more than 850 customer accounts hosted on more than 200 servers. Our main stakeholders are CX teams, DEV teams, Network/Infra team, Exchanges Project managers, Trading teams. Ensure Advanced Technical support. Drive Platform enhancements Projects: 2 DataCenters, 3 HUBS, 350+ Windows/Linux Servers and 4500+ components. Plan/Deploy new releases. Participate in Incident Management activities and Handle High Severity Incidents. What you bring: Good knowledge of Windows Server. Good experience in Incident Management and ITIL Process. New technologies discovery/learning. Good communication/human relationship. Good English level (sprint reviews, presentation, ). Added bonus if you have: MS Exchange Server knowledge. SQL Server knowledge. What we offer you: An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation . Attractive range of benefits including private medical cover, dental cover, and travel insurance. Continuous development through our diversified training across core financial, sales and FIS solutions. A modern, international work environment and a dedicated and motivated, supportive team. A broad range of professional development possibilities, resources and opportunities. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Good knowledge of Windows Server.</li><li>Good experience in Incident Management and ITIL Process.</li><li>New technologies discovery/learning.</li><li>Good communication/human relationship.</li><li>Good English level (sprint reviews, presentation, ).</li><li>Added bonus if you have: MS Exchange Server knowledge. SQL Server knowledge.</li></ul>