وظائف مندوب توصيل طرود - تونس العاصمة تونس

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're CX fanatics, as passionate about our clients as their fans are. It's why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us! What's in it for YOU! International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one; Continuous development through our internal learning platforms and external training; Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists; 2-3 weeks training course that will introduce you to the specifics of the job; Modern and comfortable office and relaxing spaces to take a break; Flexible work schedule; Free taxi rides for shifts ending between 7:30PM and 11PM; Corporate benefits and discounts. Join Transcom as a Customer Service Representative! Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will: Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets; Provide an excellent customer experience by responding to customer queries in the timely and accurate way, via phone support; Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues; Rotating shifts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To be successful in this role, the following is needed: C1 or native written and spoken proficiency in English; Strong verbal and written communication and interpersonal skills, such as empathy and listening; Ability to quickly absorb information, adapt and respond to change; Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</p><p>What Life at Transcom is like! At Transcom, we re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That s just how we are at Transcom. Here we care and root for each other. You re included, just as you are, from day one. And with the right mindset, there s no end to how far we can go together.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At Transcom, we are passionate about customer experience (CX) and we are accompanying the digital revolution. We are launching a brand new strategic partnership with a leader in hyper-growth Fintech. For this new adventure, we are looking for pioneering talents, capable of breaking the codes of traditional banking. Here, we don't talk about counters, but about agility, intuitive mobile applications, and instant financial services. Ready to be part of the founding team of this project?</p><p>What we offer you:</p><ul><li>The unique opportunity to launch a new client: participate in the genesis of this project and help us build an elite team.</li><li>Flexibility and Remote Work: Possibility of switching to Work at Home after 3 months (once training is completed, onboarding is successful, and after management validation).</li><li>A "Digital First" and inclusive environment: join a new project at the heart of financial innovation.</li><li>Continuous development: train yourself on the latest trends in Neobanking, cryptocurrencies, and digital security.</li><li>Accelerated growth opportunities: on a new project, tomorrow's leaders are those who start today.</li><li>Modern and ultra-connected offices: with relaxation areas designed to stimulate creativity.</li><li>An attractive package: competitive salary, performance bonuses, and exclusive Fintech-related benefits.</li></ul><p>Join Transcom as a Fintech Customer Service Representative! Be the human voice behind the application and support our users in a fluid and secure financial experience.</p><p>In this role, you will:</p><ul><li>Assist users in managing their accounts via the application (account opening, card management, instant transfers).</li><li>Resolve incidents in real-time (card blocking, transaction disputes, strong authentication).</li><li>Guide customers on innovative features (automated savings, fractional investments, cashback).</li><li>Ensure the security of operations: apply identity verification procedures with absolute rigor.</li><li>Provide premium multi-channel support (Chat, In-App Messaging, and Telephone) with a modern and efficient tone.</li><li>Contribute to the success of the launch by relaying user feedback to optimize the customer journey from day one.</li></ul><p>Profile sought:</p><ul><li>Perfect command of French (level C1/C2), with natural ease in writing and speaking.</li><li>Aptitude for new technologies: you are a user of mobile applications and digital tools hold no secrets for you.</li><li>Analytical and reactive mind: you know how to find quick solutions in an ever-changing environment.</li><li>Customer service oriented: you have strong emotional intelligence to reassure users about their finances.</li><li>Rigor and integrity: working in Fintech requires surgical precision and impeccable ethics.</li><li>Team spirit: you enjoy the challenges that the launch of a new project represents.</li></ul><p>Life at Transcom</p><p>At Transcom, our commitment is unwavering. To our clients, but also to each other. This new Fintech project is the ideal place to transform your potential into cutting-edge expertise. We value boldness, curiosity, and team spirit. You are included, as you are, from day one. And with the right mindset, there are no limits to what we can accomplish together in this new technological adventure.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Perfect command of French (level C1/C2), with natural ease in writing and speaking.</li><li>Aptitude for new technologies: you are a user of mobile applications and digital tools hold no secrets for you.</li><li>Analytical and reactive mind: you know how to find quick solutions in an environment that is constantly changing.</li><li>Customer service oriented: you have strong emotional intelligence to reassure users about their finances.</li><li>Rigor and integrity: working in Fintech requires surgical precision and impeccable ethics.</li><li>Team spirit: you enjoy the challenges that the launch of a new project represents.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Sales Executive, you will drive revenue growth by developing key markets and building strong client relationships across assigned segments. You will play a strategic role in positioning the hotel, identifying new business opportunities, and securing high-value partnerships. Working closely with Sales, Marketing, and Revenue teams, you will contribute to achieving commercial goals while elevating brand awareness. What You Will Do Develop assigned markets and grow revenue across leisure, corporate, and group segments Proactively identify and secure new business opportunities through strategic sales activities Build and maintain strong, long-term relationships with clients and partners Manage and grow existing accounts to maximize revenue and market share Achieve monthly, quarterly, and annual sales targets through active prospecting and client engagement Conduct client meetings, site inspections. Prepare proposals, negotiate contracts, and confirm business aligned with revenue goals Analyze market trends, competitor activities, and provide insights to support strategy Maintain accurate data and account management within CRM systems (e.g., Salesforce) Collaborate with internal teams to ensure seamless service delivery and guest satisfaction</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 2 years of experience in luxury hotel sales or a related commercial role Proven track record in achieving revenue targets and developing business Strong negotiation, presentation, and relationship-building skills Strategic, analytical, and results-driven mindset Excellent communication skills in English (additional languages are an advantage) Good understanding of local market trends and competitor landscape Proficiency in Microsoft Office and CRM systems. Strong organizational skills and ability to manage multiple priorities</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >At Transcom, we are passionate about customer experience (CX). We are as dedicated to our customers as their fans are. That's why the most iconic fashion brands and global e-commerce leaders trust us. We are the driving force behind the platforms that are redefining online shopping and fashion tech. Today, we are looking for a dynamic, French-speaking Customer Advisor, a true brand ambassador, capable of guiding our customers through their shopping experience and resolving their requests with style, speed, and empathy.</font></font></p><p><font dir="auto" ><font dir="auto" >What we offer: An international and inclusive environment: A setting where you will feel supported, encouraged, and welcome from day one. Continuous development: Access to our internal learning platforms and external training programs. Endless growth opportunities: 90% of our managers started their careers as customer advisors. Paid training: A 2-3 week training program to introduce you to the specifics of the role. Comfort and well-being: Modern offices with relaxation areas for your breaks. Flexibility and benefits: Flexible working hours, free taxi service for shifts ending between 7:30 pm and 11:00 pm, as well as various company benefits and discounts.</font></font></p><p><font dir="auto" ><font dir="auto" >Join Transcom as a Customer Advisor. As a Customer Advisor, you will be on the front line supporting our users and making a real impact. In this role, you will: Work for a leading global platform for secondhand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets. Deliver an exceptional customer experience by responding to inquiries quickly and accurately, primarily by phone. Contribute to the project's success by suggesting improvements, sharing your knowledge, and learning alongside your colleagues. Work rotating shifts.</font></font></p><p><font dir="auto" ><font dir="auto" >Life at Transcom. At Transcom, our commitment is unwavering. To our customers, but also to each other. Every day, new people begin their journey with us. They take their current potential and transform it into future skills. They are valued for their hard work, teamwork, and mutual support. They become the driving force behind positive and lasting change within their teams and communities. It's simply our DNA at Transcom. Here, we care and support one another. You are included, just as you are, from day one. And with the right mindset, there are no limits to what we can achieve together.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><font dir="auto" ><font dir="auto" >Desired profile:</font></font></h2><p><font dir="auto" ><font dir="auto" >To succeed in this role, you will need:</font></font></p><ul><li><font dir="auto" ><font dir="auto" >Proficiency in French: Level C1 or native language (written and spoken).</font></font></li><li><font dir="auto" ><font dir="auto" >English proficiency: Minimum level B2 (written and spoken).</font></font></li><li><font dir="auto" ><font dir="auto" >Excellent communication skills: Great interpersonal skills, empathy and active listening skills.</font></font></li><li><font dir="auto" ><font dir="auto" >Mental agility: The ability to quickly absorb information, adapt, and react to change.</font></font></li><li><font dir="auto" ><font dir="auto" >Positive attitude: A genuine desire to offer a "brilliant" experience; you are convinced that customers deserve more than just technical support.</font></font></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manages import and export declarations, organizes the shipping documentation and procures and maintains customs master data in the LEONI customs system or ERP system - Identifies and proposes optimization and standardization of existing processes - Manages import and export declarations in the name of country organization - Procures customs data (e.g. LTD) from suppliers and maintains data in local data system accordingly (e.g. ERP or customs system) - Checks, releases and archives import declarations - Applies for refund or supplementary payment of import duties - Issues Intrastat declarations for country organization (only for EU plants) - Calculates preferential origin - Maintains and applies for customs authorizations, export licenses or special customs procedures (if applicable) - Supports other country departments in customs related topics - Represents the company in the interactions with local or regional Customs Office</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree in a relevant field</li><li>Language: English &amp; French</li><li>Communication</li><li>Social &amp; intercultural sensitivity</li><li>Change management</li><li>Target &amp; result orientation</li><li>Motivation &amp; resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manages and supervises the Warehouse Management org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Warehouse Management on country level - Ensures the completeness of activities (unloading, reception, labeling, storage, handling picking, sequencing, loading and shipping) inside the Raw Material/Semi-Finished/Finished Goods warehouse - Ensures good management of the technical equipment used in the warehouse, while safety rules are respected - Ensures the accuracy of stocks within the warehouse</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree</li><li>Min 5 years in SCM</li><li>French and English</li><li>Inventory Management</li><li>Inventory Positioning</li><li>Kanban / Pull Scheduling</li><li>Labeling</li><li>Materials Handling</li><li>Packaging</li><li>Warehouse Management Systems</li><li>Materials Replenishment</li><li>Shipping Documents</li><li>Vendor-Managed Inventory</li><li>Escalation Procedures</li><li>Value Stream Mapping</li><li>Performance Indicators</li><li>Performance Measurement</li><li>Push Systems</li><li>Waste Control Procedures</li><li>Problem Solving Techniques</li><li>Continuous Improvement Techniques</li><li>Presentation Skills</li><li>Standards and Procedures</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manages and supervises the Warehouse org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Warehouse on shift level - Ensures the completeness of activities (unloading, reception, labeling, storage, handling picking, sequencing, loading and shipping) inside one of the Raw Material/Semi-Finished/Finished Goods warehouse - Ensures good management of the technical equipment used in the warehouse, while safety rules are respected - Ensures the accuracy of stocks within the warehouse</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Level : University Degree Language: English &amp; French Experience : Min 2 years VCM Communication Social &amp; intercultural sensitivity Change management Target &amp; result orientation Motivation &amp; resilience Self-organization Conflict management Teamwork</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>- Manages and supervises the Procurement Management org unit according to defined objectives and KPIs<br></p> <p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery<br></p> <p>- Takes responsibility for standard &amp; governance adherence and process execution<br></p> <p>- Leads the direct reports in the area of responsibility<br></p> <p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received<br></p> <p>- Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results<br></p> <p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge<br></p> <p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth<br></p> <p><br></p> <p>Functional accountability for Procurement Management on country level<br></p> <p>- Ensures accurate and efficient Raw Material supply process<br></p> <p>- Manages supplier integration in the Country (localization, consignment agreements, logistics agreements, delivery performance evaluation, etc.)<br></p> <p>- Ensures optimum stock level for raw materials, by taking actions to avoid and reduce excess, obsoletes, etc.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li><strong>Level of Education: </strong>Engineering degree or equivalent (BAC+5)</li> <li><strong>Branch Of Study:</strong> Technical (Mechanical, Electrical, etc.) / Industrial Engineering / Quality / Supply Chain / Management etc </li> <li><strong>Experience:</strong> 5 years of experience in the automotive industry, 2 years as a Procurement manager are appreciated</li> <li><strong>Language:</strong> French, English</li> <li><strong>Social competences:</strong> Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</li> <li><strong>Professional competences:</strong> Inventory Management / Inventory Positioning/ Kanban / Pull Scheduling/ Labeling / Materials Handling / Packaging / Warehouse Management Systems / Materials Replenishment / Shipping Documents / Vendor-Managed Inventory</li> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>- Manages and supervises the Procurement Management org unit according to defined objectives and KPIs</p><p>- Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery</p><p>- Takes responsibility for standard &amp; governance adherence and process execution</p><p>- Leads the direct reports in the area of responsibility</p><p>- Plans the regular team activity in order to cover all the activity stages and reply to all the requests received</p><p>- Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results</p><p>- Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge</p><p>- Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><p>Functional accountability for Procurement Management on country level</p><p>- Ensures accurate and efficient Raw Material supply process</p><p>- Manages supplier integration in the Country (localization, consignment agreements, logistics agreements, delivery performance evaluation, etc.)</p><p>- Ensures optimum stock level for raw materials, by taking actions to avoid and reduce excess, obsoletes, etc.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Level of Education:</strong> Engineering degree or equivalent (BAC+5)</p><p><strong>Branch Of Study:</strong> Technical (Mechanical, Electrical, etc.) / Industrial Engineering / Quality / Supply Chain / Management etc</p><p><strong>Experience:</strong> 5 years of experience in the automotive industry, 2 years as a Procurement manager are appreciated</p><p><strong>Language:</strong> French, English</p><p><strong>Social competences:</strong> Communication /Social &amp; intercultural sensitivity / Change management /Target &amp; resultorientation/ Motivation &amp; resilience /Self-organization /Conflict management / Teamwork</p><p><strong>Professional competences:</strong> Inventory Management / Inventory Positioning/ Kanban / Pull Scheduling/ Labeling / Materials Handling / Packaging / Warehouse Management Systems / Materials Replenishment / Shipping Documents / Vendor-Managed Inventory</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As an integral part of the Customer Experience Department, this role will ensure client s satisfaction by providing technical and functional assistance to customers using our SaaS products (IPMS products, including Equinox Invention and Equinox Brand Proposal). This role requires a basic understanding of patent law and intellectual property concepts, as well as the ability to manage technical issues, troubleshoot software problems, and deliver exceptional customer service in a timely and efficient manger. The Customer Support Agent will respond to customer requests and follow the existing procedure to solve problems.</p><p>Principal Duties &amp; Responsibilities:</p><ul><li>Ensure client s satisfaction (provide technical and functional support).</li><li>Receive incoming customers' calls and emails.</li><li>Respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker), including troubleshooting software problems, systems performance issues, and user errors.</li><li>Support and educate the customer in the use of our Questel SaaS products (Equinox suite).</li><li>Communicate customers' requests for improvement of our SaaS products.</li><li>Ensure a proper follow-up with the clients.</li><li>Ensure good co-operation with Sales, Admin and Technical Teams.</li><li>Meet with customers to understand their needs and provide support solutions.</li><li>Ensure to be up-to-date on the latest product features and system updates.</li><li>Follow internal trainings for new and existing patent software functionality, troubleshooting techniques, and customer service best practices.</li><li>Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S</li><li>Communicate effectively with regional and global leadership if escalation is needed.</li><li>Work on special projects and other duties as assigned by management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</p><p>Education and Experience:</p><ul><li>Master or licence degree or comparable work experience</li><li>Proficient in Microsoft Office Suite</li><li>Minimum of two years experience in SaaS customer support (B to B), with a good ability to understand and solve technical problems.</li><li>Experience in the use of Equinox tools</li><li>Basic knowledge of Patents filing procedures or Intellectual Property in general</li><li>Fluency in French and English / proficiency at written French and English are required.</li><li>A third European language (Italian, Spanish, German) are a plus.</li></ul><p>Skills:</p><ul><li>Time management</li><li>Customer oriented</li><li>Autonomy and team spirit</li><li>Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships</li><li>Strong problem-solving skills</li><li>Taste for learning and listening</li><li>Tech friendly and technical versatility</li><li>Effective multi-tasking/prioritization skills</li><li>Effective written and oral communication skills</li></ul><p>Supervision Received:</p><ul><li>Supervision is provided by the Customer Support Manager, Equinox</li></ul><p>Physical/Sensory/Mental Demands:</p><ul><li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.</li><li>Consistently standing and/or sitting with the ability to meet with other team members</li><li>Consistently operating a computer and other office productivity machinery</li><li>Remembering names and details</li><li>Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients'</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role provides oversight and direction of the DAPP Tunisia country programme and its staff, acting as the liaison between the DAPP secretariat and the implementing organizations in Tunisia. While not directly managing project implementation staff, the Project lead is responsible for ensuring coordination of approaches for impactful and efficient programmes. This will be accomplished through coordination and allocation of resources from the implementing partners. The role will also involve high level representation with key policy making stakeholders and donors. Your main duties and responsibilities will be: Program: • Lead inception phase fine-tuning of approaches related to all 5 outputs of the DAPP project in Tunisia and in consultation with what is being planned in other countries • Support in the selection of strategic partners for the programme • Coordinating programme delivery in close collaboration with in-country partners • Oversee budget expenditures and advise on budget reallocation needs if required • Record and report on program progress (activity + finance) as required by the DAPP secretariat in Denmark • Lead the development and implementation of the DAPP Tunisia exit strategy in close collaboration with implementing partners, the DAPP Secretariat, and relevant stakeholders Quality Assurance: • Develop and implement country level MEAL tools and report as required to DAPP secretariat in Copenhagen • Quality assure country results and activities • Working closely with MERL unit to advice on recommendations for acceleration projects • Coordinate and shar learning with relevant partners in Tunisia and with other country program as required • Advise on inclusion of gender equality in Partners programming. Representation and Coordination: • Organize regular country level coordination meetings with all DAPP partners in Tunisia to ensure efficient coordination and synergy between DAPP partners • Organize regional activities with the other country coordinators • Organize regular meetings with strategic partners to share program progress and ensure visibility of the programme • Act as main program representative in Tunisia, in close coordination with DRC CD, towards national and local authorities</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>To be successful in this role we expect you to have At least 10 years of experience with international development cooperation and institutional development, as well as solid experience in the practical and theoretical aspects of human rights standards and their implementation.</li><li>Moreover, we also expect the following: • Experience in identifying and engaging staff with development and subject-matter expertise; • Experience from similar programmes in the region and the focus countries, including planning, reporting, preparing analytical work, dialogues, and workshops as well as process facilitation. • Experience working with a variety of stakeholders and partners related to gender equality.</li><li>Master s degree in relevant field.</li><li>English (C1 level - CEFR scale )</li><li>French (preferred but not required C1 level CERF scale)</li><li>Preferred but not required: Arabic (C2 level - CEFR scale)</li></ul><p>In this position, you are expected to demonstrate DRC five core competencies:</p><ul><li>Striving for excellence: You focus on reaching results while ensuring an efficient process.</li><li>Collaborating: You involve relevant parties and encourage feedback.</li><li>Taking the lead: You take ownership and initiative while aiming for innovation.</li><li>Communicating: You listen and speak effectively and honestly.</li><li>Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job description E</b>RP / SAP Manager Tunis Tunisie CDI | Poste de Management Vous interviendrez comme r f rent ERP / SAP , avec un r le cl de pilotage, de gouvernance et de management, dans un environnement int gr et exigeant. Vos responsabilit s Pilotage SAP / ERP Coordonner les activit s de support, maintenance et volutions SAP Superviser incidents, changements et demandes via les outils de ticketing Garantir le respect des SLA / OLA et la satisfaction des utilisateurs D finir, documenter et am liorer les proc dures SAP Delivery &amp; alignement business Travailler troitement avec les m tiers pour comprendre les besoins fonctionnels S assurer que les solutions SAP soutiennent efficacement les processus business Collaborer avec les architectes, chefs de projet et HO IT Identifier, anticiper et lever les risques et blocages op rationnels Int gration &amp; environnement SI Superviser les int grations SAP avec les autres syst mes de l entreprise Garantir la coh rence des flux et des architectures applicatives Anticiper les risques li s aux d pendances inter-syst mes Management &amp; leadership Manager des quipes SAP internes et externes Garantir la performance, l engagement et la mont e en comp tences Participer au recrutement, onboarding et accompagnement des talents Mettre en place des plans de d veloppement individuels Favoriser un climat de collaboration et de responsabilisation Gouvernance &amp; reporting Piloter les budgets SAP (CAPEX / OPEX) Analyser les KPIs op rationnels et manag riaux Produire des reportings r guliers pour le management et les comit s Veiller au respect des politiques IT et standards de gouvernance Contribuer la vision long terme ERP, notamment autour de SAP S/4HANA</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Job requirements Profil recherch Exp rience &amp; formation Profil senior Minimum 10 ans d exp rience en environnement ERP / SAP ou quivalent Minimum 3 ans d exp rience manag riale Exp rience en environnements complexes, int gr s et internationaux Exp rience confirm e en gestion de prestataires / vendors Dipl me universitaire en informatique, syst mes d information ou quivalent Comp tences techniques Bonne ma trise fonctionnelle de SAP Compr hension globale des cosyst mes ERP Pilotage de delivery et gestion de la performance Ma trise des outils ITSM (GLPI, JIRA ou quivalent) Int r t ou exposition SAP S/4HANA Langues Anglais : niveau B2 minimum (obligatoire) Qualit s personnelles Leadership, maturit et sens des responsabilit s Excellentes capacit s de communication et de p dagogie Capacit vulgariser des sujets techniques complexes Orientation r sultats et solutions Rigueur, discr tion et thique professionnelle Adaptabilit et esprit collaboratif</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for the service delivery of all Transportation Coordination duties for assigned plants according to defined objectives and KPIs.</p><p>Function specific responsibilities:</p><ul><li>Monitor transportation operations to ensure that staff members comply with LEONI transportation policy, procedures, safety rules, environmental policies and government regulations.</li><li>Review &amp; update busses routes &amp; stations according to government new infra structures &amp; based on union possible requests.</li><li>Direct coordination with relevant departments (i.e. production, VCM, etc.) to receive the layoffs (shortages, stock take..), daily plans &amp; overtime.</li><li>Assure the transportation arrangements if any during holidays as per production requests</li><li>Responsible to issue the renewals of company cars licenses &amp; periodical maintenance.</li><li>Follow up company cars accidents or repairs with both insurance company &amp; maintenance agency.</li><li>Report a daily busses traffic (attendance, departure, lateness &amp; absence) to relevant parties in order to take necessary actions.</li><li>Perform regular audits to the busses (valid licenses - cleaning - overall status, etc.).</li><li>Follow-up with representatives of transportation suppliers for the daily issues.</li><li>Perform required audits for precautionary measures, as defined &amp; requested from authorities and/or internal regulations (e.g. for Covid pandemic, as sanitizing, masks, etc.).</li><li>Regular updates to transportation data base (address, station, bus line, etc.).</li><li>Review monthly invoices with accounting function to ensure the payments are adherent to contract pricing.</li><li>Assist and support line managers &amp; union in transportation requests.</li></ul><p>Supervision of Transportation representatives:</p><ul><li>Supervise the performance of Transportation representatives in LEONI and provide continuous feedback to Head of Facility Management.</li><li>Assign tasks and follow up the completion on the agreed timeline.</li></ul><p>Reports and Analysis:</p><ul><li>Develop and generate transportation statistical reports (attendance, lateness, weekly &amp; monthly budget reports).</li><li>Monitor of daily reports outputs to improve the bus lines with low utilizations (merging, changing bus capacity, route change).</li><li>Responsible for company cars reports of (maintenance, licensing, etc.).</li><li>Daily utilization demo report per line per site.</li><li>Monthly report of COVID19 cost versus budget.</li></ul><p>Interface with Transportation suppliers:</p><ul><li>Follow up with suppliers to solve busses issues &amp; monthly monitor of KPIs.</li><li>Regular daily communication to prepare the needed fleet busses numbers as per production needs.</li><li>Monthly meeting to review &amp; approve monthly invoices presented to LEONI.</li><li>Review bus line routes &amp; stations with necessary requests from employees &amp; union.</li></ul><p>Budget:</p><ul><li>Monitor spending of both company cars &amp; transportation busses to ensure that expenses are consistent with approved budgets.</li><li>Set &amp; control for COVID19 precautions requirements budget.</li><li>Review RFC with controlling function.</li></ul><p>Customer satisfaction:</p><ul><li>Respond to daily issues from busses LEONI supervisors.</li><li>Provide assistance in case of busses absent / lateness to compensate TAXI allowances.</li><li>Solve problems related to employees &amp; busses drivers and provide feedback to relevant managers.</li></ul><p>Continuous improvement:</p><ul><li>Ensure efficient and effective daily busses utilization &amp; capacity monitoring according to production plans.</li><li>Diagnose potential areas for improvement actions and proactively drive measures for improvement.</li><li>Making plans for improvement and cost savings related to the maintenance of the company's cars.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fleet &amp; Vehicle Management</li><li>Route Planning &amp; Optimization</li><li>Fleet Maintenance &amp; Lifecycle Management</li><li>Vehicle Acquisition, Financing &amp; Tracking</li><li>Supplier &amp; Contract Management</li><li>Purchasing Agreements</li><li>Continuous Improvement Planning &amp; Reporting</li><li>Customer Relationship Management</li><li>Documentation &amp; Written Communication</li><li>MS Office (Advanced Excel/Spreadsheets)</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for the service delivery of all Transportation Coordination duties for assigned plants according to defined objectives and KPIs.</p><p>Function specific responsibilities:</p><ul><li>Monitor transportation operations to ensure that staff members comply with LEONI transportation policy, procedures, safety rules, environmental policies and government regulations.</li><li>Review &amp; update busses routes &amp; stations according to government new infra structures &amp; based on union possible requests.</li><li>Direct coordination with relevant departments (i.e. production, VCM, etc.) to receive the layoffs (shortages, stock take..), daily plans &amp; overtime.</li><li>Assure the transportation arrangements if any during holidays as per production requests</li><li>Responsible to issue the renewals of company cars licenses &amp; periodical maintenance.</li><li>Follow up company cars accidents or repairs with both insurance company &amp; maintenance agency.</li><li>Report a daily busses traffic (attendance, departure, lateness &amp; absence) to relevant parties in order to take necessary actions.</li><li>Perform regular audits to the busses (valid licenses - cleaning - overall status, etc.).</li><li>Follow-up with representatives of transportation suppliers for the daily issues.</li><li>Perform required audits for precautionary measures, as defined &amp; requested from authorities and/or internal regulations (e.g. for Covid pandemic, as sanitizing, masks, etc.).</li><li>Regular updates to transportation data base (address, station, bus line, etc.).</li><li>Review monthly invoices with accounting function to ensure the payments are adherent to contract pricing.</li><li>Assist and support line managers &amp; union in transportation requests.</li></ul><p>Supervision of Transportation representatives:</p><ul><li>Supervise the performance of Transportation representatives in LEONI and provide continuous feedback to Head of Facility Management.</li><li>Assign tasks and follow up the completion on the agreed timeline.</li></ul><p>Reports and Analysis:</p><ul><li>Develop and generate transportation statistical reports (attendance, lateness, weekly &amp; monthly budget reports).</li><li>Monitor of daily reports outputs to improve the bus lines with low utilizations (merging, changing bus capacity, route change).</li><li>Responsible for company cars reports of (maintenance, licensing, etc.).</li><li>Daily utilization demo report per line per site.</li><li>Monthly report of COVID19 cost versus budget.</li></ul><p>Interface with Transportation suppliers:</p><ul><li>Follow up with suppliers to solve busses issues &amp; monthly monitor of KPIs.</li><li>Regular daily communication to prepare the needed fleet busses numbers as per production needs.</li><li>Monthly meeting to review &amp; approve monthly invoices presented to LEONI.</li><li>Review bus line routes &amp; stations with necessary requests from employees &amp; union.</li></ul><p>Budget:</p><ul><li>Monitor spending of both company cars &amp; transportation busses to ensure that expenses are consistent with approved budgets.</li><li>Set &amp; control for COVID19 precautions requirements budget.</li><li>Review RFC with controlling function.</li></ul><p>Customer satisfaction:</p><ul><li>Respond to daily issues from busses LEONI supervisors.</li><li>Provide assistance in case of busses absent / lateness to compensate TAXI allowances.</li><li>Solve problems related to employees &amp; busses drivers and provide feedback to relevant managers.</li></ul><p>Continuous improvement:</p><ul><li>Ensure efficient and effective daily busses utilization &amp; capacity monitoring according to production plans.</li><li>Diagnose potential areas for improvement actions and proactively drive measures for improvement.</li><li>Making plans for improvement and cost savings related to the maintenance of the company's cars.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fleet &amp; Vehicle Management</li><li>Route Planning &amp; Optimization</li><li>Fleet Maintenance &amp; Lifecycle Management</li><li>Vehicle Acquisition, Financing &amp; Tracking</li><li>Supplier &amp; Contract Management</li><li>Purchasing Agreements</li><li>Continuous Improvement Planning &amp; Reporting</li><li>Customer Relationship Management</li><li>Documentation &amp; Written Communication</li><li>MS Office (Advanced Excel/Spreadsheets)</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You speak fluent French and English. You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical and problem-solving skills will be key to your success in this role. You have a strong understanding of the fundamentals of helpdesk and/or field support. You possess technical knowledge of the environment used (business applications, diagnostic tools, office suite). A Bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: Reporting directly to the Delivery Manager, you will be responsible for the operational management of a HelpDesk technician team, ensuring compliance with procedures and commitments. Responsibilities: You will manage daily production (prioritizing tasks, scheduling, and organizing team tasks). You will lead the implementation of procedures and knowledge management. You will be responsible for the integration, support, and training of your team members. You will ensure optimal production performance while respecting objectives, particularly regarding customer service quality (reporting, statistical monitoring). You will proactively suggest improvements to service quality (participation in the technical committee). You will participate in providing support to users.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >You have initial experience in IT and have already coordinated a team of helpdesk and/or field technicians. Your autonomy, analytical skills, and ability to synthesize information will be key to your success in this role. You must have a solid understanding of the fundamentals of helpdesk and/or field support, as well as technical knowledge of the environment used (business applications, diagnostic tools, office suite). A bachelor's degree plus a relevant qualification in IT and/or a minimum of 3 years' experience in a similar role is required. You will be responsible for supervising a team 24/7.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >Job Description: We are looking for our future Senior Urban Planner to join Preventimmo, a subsidiary of the Septeo Group. Within the Delivery Department, you will participate in the production, control, and development of geographic data that powers our digital solutions. As a true expert in territorial data, you will contribute to ensuring the quality, reliability, and relevance of the information used by our clients. Your daily tasks will include: collecting, integrating, and structuring geographic data from various sources; verifying the quality, consistency, and completeness of data before it is put into production; performing spatial analyses and GIS processing; and maintaining and developing the geographic reference systems used by Preventimmo solutions. Ensure regulatory and mapping monitoring to guarantee the updating of databases; Identify anomalies and implement appropriate corrective actions; Participate in the continuous improvement and automation of processes; Collaborate with the Data, Product, Development, Delivery and Support teams; Document procedures and reference materials to guarantee their sustainability and sharing.</font></font></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><font dir="auto" ><font dir="auto" >With a higher education degree in geography, urban planning, geomatics, or a related field, you have significant experience in a similar environment. You are known for: Your rigor and attention to detail; Your analytical skills and logical thinking; Your autonomy and organizational skills; Your ability to work effectively in a collaborative environment; Your curiosity and willingness to learn continuously; Your ability to propose improvements and support change. An interest in innovation, artificial intelligence, and new technologies applied to geographic data will be a real asset.</font></font></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manages and supervises the Operations Quality org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard &amp; governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Operations Quality on segment level - Has the authority to stop production and/or shipment to reduce the risk of non-compliant processes/products - Requests Q-Task-Force to production facility in case of major quality problems to support with tools, methods and know-how - Acts as Product Safety Officer and is responsible for guarantee of products under security or regulatory status, for detailed tasks see VA 3163</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Level : University Degree in a relevant field . Language: English &amp; French . Experience : Min 5 years in Quality . Communication . Social &amp; intercultural sensitivity . Change management . Target &amp; result orientation . Motivation &amp; resilience . Self-organization . Conflict management . Teamwork . Interested? Apply now All jobs People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Who we are <br> <p>Glovo is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p> Job Description <br> <p>In this role, you ll be supporting the growth of top / SMB accounts partners, the backbone of Glovo s marketplace. You ll help local partners grow, boost their visibility, improve their operations, and reach more customers. By supporting these businesses, you ll directly shape how local communities grow and thrive through Glovo. It s a fast-paced, high-impact role where the sucess of many depends on your ability to manage relationships at scale.</p> <p> <strong>Your Journey:</strong> </p> <ul> <li> <p>Support the management of Top or SMB Accounts.</p> </li> <li> <p>Being a point of reference for operational tasks</p> </li> <li> <p>Build report and automatize the data analysis</p> </li> <li> <p>Help the team define and pursue the long-term strategy for the portfolio in terms of Growth, Promotions, Advertisement and Operations.</p> </li> <li> <p>Work alongside various internal departments to create and apply tailored solutions that address the needs of partners, including Operations, Marketing, Corporate, Customer service)</p> </li> <li> <p>Be informed, get involved and make things happen with a doer attitude</p> </li> <li> <p>Proactive in problem-solving </p> </li> <li> <p>Delivering insights and improvements via data-driven<strong> reporting.</strong> </p> </li> </ul> Qualifications <br> <ul> <li> <p>Languages: French, English</p> </li> <li> <p>- Highly data driven</p> </li> <li> <p>- Good commercial skills to influence, retain, and grow partners through persuasive communication, negotiation and data-backed storytelling.</p> </li> <li> <p>- Strong prioritization and time management skills to be able to manage a portfolio of accounts simultaneously.</p> </li> <li> <p>- Good level of autonomy, organization and speed of execution</p> </li> <li> <p>- Proficiency in Google Sheets &amp; Workspace.</p> </li> <li> <p>Familiarity with SQL- Recently completed a degree in Business, Marketing, or a related field.</p> </li> </ul> <p> </p> <p> </p> <p>Individuals representing diverse profiles, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.</p> <p>We believe driven talent deserves:</p> <ul> <li> <p> Private health insurance to keep you at your peak.</p> </li> <li> <p> Monthly Glovo credit to satisfy your cravings!</p> </li> <li> <p> Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!</p> </li> <li> <p> Online therapy and wellbeing benefits to ensure your mental well-being.</p> </li> </ul> Additional Information <br> <div></div></div></section>

<p>About Vneuron and Reis RCS Vneuron is a fast-growing RegTech company helping financial institutions stay ahead of compliance and risk challenges. Our solution, Reis RCS , supports banks and financial services in fighting financial crime through advanced technology. In 2025, Vneuron was named among the Top Innovators in the FinCrimeTech50 and won the Best Compliance as a Service Solution at the RegTech Insight Awards Europe. We've also been recognized in the RegTech100 for the fourth year in a row on a global list of the most innovative companies in the field. If you're looking to join a team that's making a real impact in the world of compliance and technology, Vneuron is the place to be. Our Culture &amp; Values Vneuron puts the development of its team at the heart of its priorities. We provide a pleasant and comfortable work environment. Our organization is collaborative and flat-structured. And, our management is available and present. Moreover, We have a passionate and committed young team who values respect and sharing spirit. You will be surrounded by highly skilled experts willing to guide you to evolve in all aspects of your career. We aim to spread our innovative technology worldwide, so we can take part in generating a positive impact. We believe that every person is unique and special. Thus, we provide attentive and active listening to your ideas and propositions as we believe that you will have an essential role in achieving our next milestone. Why would you love to join us? Challenging context to expand your technical and professional skills Opportunity to start a promising career Pleasant and comfortable work environment (Relaxation and play areas) Work along with our passionate and brilliant Spark team Highly qualified mentor to guide you through the realization of your project Being surrounded by Highly skilled experts in different fields such as Software Architecture, Software Release Management, Software Quality Assurance, Project Management, Consulting, Selling, etc. Equal opportunity no matter your gender, religion, culture, color, etc. Key Responsibilities Monitor and track the progress of project delivery, both internally and in coordination with clients. Ensure ongoing follow-up of project schedules, milestones, and deliverables. Prepare, formalize, and monitor meeting minutes, action plans, and project status reports. Coordinate and collaborate closely with internal teams (Product, Development, QA, Delivery, Support) to ensure alignment and timely execution. Contribute to the structuring and continuous improvement of project management practices and reporting. Support project managers in identifying risks, dependencies, and deviations, and in implementing corrective actions when required. Next Steps If you have the ambition to stimulate your career with new challenges while capitalizing on your potential and your perpetual thirst for learning, what are you waiting for? Apply Now and Contribute to our international success! Follow us on LinkedIn and please feel free to share this post with others!</p><p><strong>Desired Candidate Profile</strong></p><p>Degree in Computer Engineering or a closely related field. Minimum of 1 year of experience in a Project Management Office (PMO) role or equivalent project coordination position. Strong organizational and analytical skills, with the ability to manage multiple projects simultaneously. Good understanding of software development environments, ideally within a FinTech or regulated context. Strong written and verbal communication skills in both French and English, with the ability to interact effectively with technical and non-technical stakeholders. Ability to work collaboratively in a cross-functional and fast-paced environment.</p>