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<p>Ensures and implements LEONI Operating System standards for production equipment, processes and released suppliers. Implements required structure, resources, know-how, procedures and activities to support production for all OEE related activities. Participates in development of OEE related standards and best practice together with central functions and/or other countries. Analyses the OEE downtimes, defines action plans, generates monthly report and distributes it to OEE Central function and Country Production and Infrastructure Management organisation. Prepares and executes daily OEE meetings with production and influencing parties, steers weekly/monthly review meetings and maintains appropriate process relevant documentation. Coordinates and follows up (inter-departmental) improvement activities related to OEE and contributes to the improvement of OEE figures in agreement with local leadership team. Prepares capacity studies, identification of additional need or surplus of equipment. Is responsible for the internal coordination of all topics for machine transfers (incoming, outgoing). Defines training requirements/refreshments on related OEE topics and trains employees (e.g. Segment Leaders, Shift Leaders, Operators etc.) on OEE relevant topics and specific processes. Reports progress of the assigned tasks and documentation on a regular base to both solid and dotted line superiors, including escalation when needed and acts as contact person for OEE central functions.</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education : BAC + 5</p><p>Field of Study: Technical/Scientific</p><p>Experience: 1 year of experience is appreciated</p><p>Language : French & English</p><p>IT: Microsoft Office</p><p>Social competences: Communication, social & intercultural sensitivity, change management, target & result orientation, motivation & resilience, self-organization, conflict management, teamwork</p><p>Pofessional Skills: Industrial Engineering / Manufacturing Processes / Engineering Optimization/Engineering Standards and Procedures/ErgonomicsValue/ Engineering Value/ Analysis/ Manufacturing Processes/ Continuous Flow Production</p>
<p>Company Description LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 95,000 employees in 23 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer specific cable harnesses. Since 2025 , we have been part of the Luxshare Group , a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><p>Job Description - Manages and supervises the Operations Quality org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Operations Quality on segment level - Has the authority to stop production and/or shipment to reduce the risk of non-compliant processes/products - Requests Q-Task-Force to production facility in case of major quality problems to support with tools, methods and know-how - Acts as Product Safety Officer and is responsible for guarantee of products under security or regulatory status, for detailed tasks see VA 3163</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University Degree in a relevant field Language: German, English & French Experience : Min 5 years in Quality Communication Social & intercultural sensitivity Change management Target & result orientation Motivation & resilience Self-organization Conflict management Teamwork Interested? Apply now All jobs People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.</p>
<p>Develops talent acquisition tools and frameworks for global use in the company. Defines and implements processes, policies and standards for global recruiting, global employer branding processes. Manages global HR marketing and communication concepts and activities incl. social media. Designs, implements and manages global talent attraction, concepts and activities for new talents. Supports the selection process for filling key positions. Manages the applicant management system (templates, layouts, releases, training, etc.) and carries out system administration in coordination with IT. Supports key users for the applicant management system. Analyzes global trends, digitalization opportunities and benchmarking to ensure recruiting excellence and implements innovative best practices. Defines global approaches and rollouts of recruiting programs, policies, processes. Steers global programs and projects.</p><p><strong>Desired Candidate Profile</strong></p><p>Level of Education: University Degree Branch Of Study: Management / Human Resources / Psychologist. Experience : 1 year is appreciated Language : French & English Social competences: Communication /Social & intercultural sensitivity / Change management /Target & result orientation/ Motivation & resilience /Self-organization /Conflict management / Teamwork Professional competence : Assessment centers Candidate testing / interview techniques/ Employee onboarding/ Executive Search/ Job analysis/ Job Fairs/ Recruitment design, planning and management</p>
<p><br></p><p>Job Description - Controls deployment of LEONI and customer quality strategies and drives quality actions - Leads regular internal and external follow-up meetings and conducts regular customer and plant visits - Ensures that actions are compliant with customer specific requirements (CSR) - Manages customer interface for all quality matters - Takes actions in close consultation with management to ensure customer satisfaction - Follows up rework for customers (customer responsibility) - Supports during pre-production and production - Supports internal and customer audits - Provides support for Q improvements - Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty) - Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty) - Supports by evaluating and negotiating project-specific requirements with customer - Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education Level : University Degree</li><li>Language: Fluent German, English & French</li><li>Experience : Experience in quality or manufacturing is a plus</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>
<p><strong>Audit:</strong></p><ul><li>Is overall responsible for all internal QM and external audit certifications (QM & HSEE) within the production facility</li><li>Plans and ensures the follow-up for the internal audit plan within the organization</li><li>Performs audits to comply with internal defined standards as well as safety and environmental regulations</li><li>Verifies the effectiveness and the generalization of the corrective and preventive actions resulted from external and internal audits</li><li>Maintains the auditors qualification and performs the required auditors re-qualifications according to LEONI standards and customer requirements</li><li>Ensures the compliance of the plant facility systems with customer regulations, IATF 16949, ISO 45001 and ISO 14001 and all local regulations</li></ul><p><strong>Methods:</strong></p><ul><li>Ensures with the Quality Operations team the identification and presentation of lessons learned and best practices</li><li>Secures the evaluation of local application of lessons learned and best practices and checks continuously their implementation as well as their effectiveness</li><li>Develops training programs in accordance with the global qualification matrix based on LEONI, customer requirements and local regulations</li><li>Trains and coaches the organization for sufficient level of knowledge in Quality standards, tools and methods (e.g. 8D, QRQC, PDCA, QIP, PPAP, AQP, PFMEA, MSA, etc. )</li><li>Ensures the availability of required number of trainers within the organization to perform quality tools training</li><li>Assesses the respect of customer specific requirement and LEONI orientation towards FMEA tool (Updates, IS classification, Quotation respect, etc.)</li><li>Organizes Quality contests within production facilities (e.g. QRQC competition, Best Lessons Learned, etc.)</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education Level: University Degree in technical field</p><p>Experience: Min 1 years in Operation Quality/ Quality Customer Interface/ Quality Project.</p>
<p>Manages and supervises the People Development, Leadership & Culture org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree in a relevant field</li><li>English C1 & Fluent French</li><li>Min 5 years in the HR, PAI & Quality</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>
<p>Operations - Department Head - Plan, organize, control and direct the work of employees responsible for preparation of items ensuring superior quality and consistency.</p><p>What you will do</p><p>Lead and develop the bake and pastry team through effective coaching, mentoring, performance management, and succession planning, ensuring Four Seasons culture, values, and service standards are consistently upheld while driving the long-term strategic vision of the pastry operation. Elevate pastry and bakery offerings by collaborating on menu planning and development, while ensuring exceptional preparation, presentation, consistency, and quality standards through hands-on leadership and culinary expertise. Optimize operational performance by strategically managing labor costs, scheduling, budgeting, purchasing, and inventory controls to maximize efficiency, productivity, and profitability without compromising quality. Champion food safety and excellence by maintaining the highest sanitation, hygiene, and workplace organization standards in compliance with Four Seasons policies and all local, state, and federal regulations. Drive quality assurance and consistency by implementing robust control systems, establishing purchasing specifications, monitoring operational performance, and fostering a culture of craftsmanship, precision, and continuous improvement. Foster collaboration and communication across departments by building strong partnerships with employees and managers, proactively addressing operational needs, and participating in key meetings to ensure seamless execution and guest satisfaction. Model integrity and accountability by adhering to Four Seasons Category One and Category Two Work Rules, Standards of Conduct, and EmPact guidelines while promoting a culture of professionalism and ethical leadership. Cultivate a positive and high-performing team environment by working collaboratively, professionally, and respectfully with colleagues and leaders, encouraging teamwork, innovation, and a shared commitment to excellence. (10%)</p><p><strong>Desired Candidate Profile</strong></p><p>Education : College degree preferably specializing in hotel/restaurant management or culinary arts, or equivalent experience is required.</p><p>Experience: Five to seven years previous experience in multiple culinary/food & beverage department head positions specializing in pastry design and creation.</p><p>Skills and Abilities:</p><ul><li>Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.</li><li>Requires ability to operate computer equipment and other food & beverage computer systems.</li><li>Requires the ability to operate and utilize culinary production equipment and tools.</li><li>Requires reading, writing and oral proficiency in the English language.</li></ul>
<p>Participer aux processus de recrutement et d'intégration. Contribuer la formation et au développement des collaborateurs. Assurer le suivi de l'administration du personnel et de la paie. Participer la gestion des relations avec les collaborateurs et aux actions d'engagement. Préparer et suivre les reportings et indicateurs RH. Assister le/la T&C Manager dans la gestion quotidienne des activités RH. Veiller l'application des politiques et procédures RH du Groupe.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bac+3/5 en Ressources Humaines, Management ou domaine similaire.</li><li>Bonne connaissance des processus RH et de la législation sociale.</li><li>Bonnes compétences en communication et en organisation.</li><li>Sens de l'écoute, esprit d'équipe et orientation service.</li><li>Maîtrise du français et de l'anglais.</li><li>Capacité travailler dans un environnement dynamique et gérer plusieurs priorités.</li></ul>
<p>Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p>What you will be doing:</p><ul><li>Actively share ideas, opinions and suggestions to improve the environment and menus</li><li>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards</li><li>Communicate effectively with the rest of the team and thrive for guest feedback</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills include:</p><ul><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively and collectively as part of a team</li></ul>
<p>Drafting of decision documents for management, management team, Management Board and Supervisory Board - Independent provision of advice to management of country and site, for all legal matters involving commercial and public law, - including general analysis, providing and taking full responsibility for independent legal advice, analysis of concrete legal issues being faced by the legal entity, independent drafting of possible solutions and their evaluation in light of specific operational conditions, proposal of options for legal arrangements and for implementation - Representing the division companies on country level in court and vis- -vis local authorities domestically and internationally, as permitted by laws governing the profession, otherwise by coordination of and cooperation with external law firms also including the negotiation and conclusion of court and out-of-court settlements on a case-by-case basis - Creation, review, analysis and negotiation of contracts and other legal documents - Development, coordination and drafting of measures (e.g. policies and guidelines) on circumstances solely of legal relevance. - Continuous coordination and communication with international colleagues, management staff and various stakeholders as well as being representative for Legal in country and site. - Selection, commissioning, management and supervision of external lawyers and notaries - Design and organization/performance of training; analysis of training needs and initiation of new training in the respective area of expertise - Legal input into the design of business processes to identify and safeguard business opportunities, and to avoid and mitigate risks and losses/damage. Report and inform Central Legal function of main risks and opportunities in accordance with defined objectives on global level - Provision of verbal or written advice and support to those with responsibility for operations and their teams in the implementation legal standards in general and on a case-by-case basis, proposal of possible solutions in terms of the respective decisions to be taken - Representation of the legal department on high-level panels - Taking full responsibility for the management of complex and interdisciplinary domestic (sub-)projects, control of internal and external resources, cost reporting as required - Cost-consciousness and cost management; staying within the agreed budget, budget creation for the respective area of expertise assigned - Identification and analysis of need for action in the respective area of expertise, control and coordination of specialist topics/selected tasks - Ongoing optimization of the field of responsibility (area of expertise) in terms of efficiency and operational order, participation in topics for strategic orientation</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Law. Experience in corporate/commercial law. Strong knowledge of contracts, compliance, and legal regulations. Experience providing legal advice and managing legal risks. Excellent negotiation, communication, and stakeholder management skills. Fluent in English.</p>
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<p> <strong> <u>Primary responsibilities</u> </strong> </p>
<p> </p>
<p> Monitor MCP orders and clear blocks from import to Oracle, rejected orders from MCP, Awaiting Fulfiller Response status.</p>
<p> Ability to communicate clearly to employees across the Cimpress Businesses.</p>
<p> Identify and resolve any disruptions in the inventory feed to MCP.</p>
<p> Routinely monitor website sites to assure designed products are live, displayed correctly with accurate scenes and designer set up.</p>
<p> Monitor websites to document category, search positioning, customer ratings.</p>
<p> Assure Product SLAs in the different facilities.</p>
<p> Other duties as assigned. </p>
<p> </p>
<p> <strong> <u>Growth & Career Opportunities</u> </strong> </p>
<p>At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.</p>
<p> <strong> <u>Requirements & Qualifications</u> </strong> </p>
<p> </p>
<p> <strong>Requirements:</strong> </p>
<ul>
<li>Ideal candidate will be self-starter with commitment to producing high-quality work.</li>
<li>Must be skilled and comfortable with web-based programs and the internet, as well as in managing data. </li>
<li>Must have high level of expertise in using Excel and other Microsoft Office tools.</li>
<li>Candidate will be a results-driven, active member of the New Product group.</li>
<li>Must possess excellent communication skills and be a team player who works to creatively solve problems. </li>
<li>Demonstrated adherence to company policies and procedures.</li>
</ul>
<p> <strong> Knowledge: </strong> </p>
<p> High School certificate or technical certificate.</p>
<p> Fluent English verbal and written </p>
<ul>
<li>
<p> Fluency in Another European language is a plus. </p>
<p> Be comfortable communicating with a variety of people outside our organization including technical, customer service and support personnel.</p>
<p> Marketing experience a plus.</p>
<p> +2 year of experience in related work</p> </li>
</ul>
<p> </p>
<p> <strong> Skills:</strong> </p>
<p> Advanced to Superior proficiency with Microsoft Excel.</p>
<p> Intermediate proficiency - Microsoft Office programs.</p>
<p> Very Detailed with high level of accuracy required.</p>
<p> Skilled with web-based programs, the internet and in managing data</p>
<p> </p>
<p><br></p>
<p>Work closely with the Director, Talent & Culture to develop and implement training strategies and programs for all levels of staff within the property. Collaborate with department heads to identify training needs and design customized learning solutions. Creation of training materials, presentations, and e-learning modules. Coordinate and schedule training sessions, workshops, and seminars. Monitor training effectiveness and provide recommendations for improvement. Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs. Support employees with continuous development plans and career progression. Maintain and update training records, ensuring compliance with industry standards. Keep abreast of industry trends, best practices, and new training techniques.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in Learning & Development, preferably within the hospitality industry. Strong understanding of adult learning principles and instructional design methods. Excellent presentation, communication, and interpersonal skills. Ability to multitask, work under pressure, and meet deadlines. Proficiency in MS Office Strong organizational and problem-solving abilities. Proficient with hospitality industry standards and regulations.</p>
<p>Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.</p><p>What you will be doing:</p><ul><li>Actively share ideas, opinions and suggestions to improve the environment and menus</li><li>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards</li><li>Communicate effectively with the rest of the team and thrive for guest feedback</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively and collectively as part of a team</li><li>Add diplomas/certifications required if needed</li></ul>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Participate in the recruitment and onboarding processes. Contribute to employee training and development. Ensure the monitoring of personnel administration and payroll. Participate in employee relations management and engagement initiatives. Prepare and monitor HR reports and indicators. Assist the T&C Manager in the daily management of HR activities. Ensure compliance with the Group's HR policies and procedures.</font></font></p><p><strong>Desired Candidate Profile</strong></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Bachelor's/Master's degree in Human Resources, Management, or a related field. Strong knowledge of HR processes and labor law. Excellent communication and organizational skills. Active listening skills, team spirit, and a service-oriented approach. Fluency in French and English. Ability to work in a fast-paced environment and manage multiple priorities.</font></font></p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Reporting to the Digital Marketing team, you will be responsible for implementing and optimizing paid acquisition campaigns. In this role, you will: develop SEA strategies based on acquisition objectives; conduct keyword research and define the most relevant targeting; write ads and advertising content; ensure the setup, publication, and monitoring of Ads campaigns; analyze performance and implement necessary optimizations to improve results; manage advertising budgets and ensure their profitability; select the campaign formats best suited to marketing objectives; and maintain continuous monitoring of developments in search engines and advertising platforms.</font></font></p><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">You have a proven track record in managing digital acquisition campaigns and master the levers of SEA.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">SEA strategy development</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Keyword search and selection</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Setting up and managing Google Ads campaigns</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Managing advertising budgets</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Analysis of performance indicators (ROI, CPC, CPA, conversion rate...)</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Continuous campaign optimization</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Excellent knowledge of search engines</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strong analytical and performance monitoring skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Ease of writing</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Rigour and organizational skills</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Curiosity and constant digital monitoring</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Initiative and results-oriented</font></font></li></ul>
<p>Controls deployment of LEONI and customer quality strategies and drives quality actions - Leads regular internal and external follow-up meetings and conducts regular customer and plant visits - Ensures that actions are compliant with customer specific requirements (CSR) - Manages customer interface for all quality matters - Takes actions in close consultation with management to ensure customer satisfaction - Follows up rework for customers (customer responsibility) - Supports during pre-production and production - Supports internal and customer audits - Provides support for Q improvements - Is responsible to determine and to negotiate LEONI liability in case of quality complaints (o-km, warranty) - Supports in the determination and negotiation of LEONI's liability in the event of technical complaints (o-km, warranty) - Supports by evaluating and negotiating project-specific requirements with customer - Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University Degree</li><li>Fluent German, English & French</li><li>Experience in quality or manufacturing is a plus</li><li>Communication</li><li>Social & intercultural sensitivity</li><li>Change management</li><li>Target & result orientation</li><li>Motivation & resilience</li><li>Self-organization</li><li>Conflict management</li><li>Teamwork</li></ul>
<p>Performs all the necessary HSEE related investigations, studies, analysis, inspections and reports. Implements HSEE Site strategy. Prepares internal instructions for release. Consolidates and monitors site HSEE KPIs. Prepares and supports reports, e.g. HSEE site status report, and countermeasures. Organizes waste management and recycling. Checks work safety and environmental legal requirements and permits compliance. Conducts environmental and safety related trainings. Creates environmental emergency plan. Plans and conducts internal audits related to the environmental and occupational safety system. Reports and investigates environmental and work-related incidents. Plans and conducts safety inspections, ergonomic and risk assessments activities, areas and equipment. releases, protective equipment controls, safety drills and health campaigns. Is authorized to stop production to mitigate risk of unsafe processes.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : Engineering or Master s degree in a relevant field. Experience : Min 3 years in Safety, Health, Environment & Energy Language: Fluent French | English C1</p>
<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Job Objective: To secure the adoption of the loyalty application by managing a portfolio of B2B clients (building materials retailers). The goal is to maximize the ROI of membership programs (mobile application) and ensure the renewal of their subscriptions.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Main missions</font></font></p><ul><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Customer onboarding: Supporting new customers in the technical and strategic configuration of their loyalty program.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Adoption tracking: Analyze application usage data by clients and end consumers.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Strategic advice: Propose promotional campaigns (promotions, challenges, rewards) to boost consumer engagement.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Retention and renewal: Monitor customer account health (Health Score) to identify churn risks.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Account expansion: Identify upselling/cross-selling opportunities for premium features.</font></font></li><li><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Voice of the Customer (VoC): Relaying customer experience feedback to product teams to improve the application.</font></font></li></ul><p><strong>Desired Candidate Profile</strong></p><h2><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Qualifications</font></font></h2><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience: 3-5 years of experience in Customer Success, ideally in the SaaS, E-commerce or Retail Tech sector.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Technical skills: Proficiency in CSM tools (Gainsight, ChurnZero), CRMs (Salesforce, HubSpot) and data analysis tools (Tableau, Looker).</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sector expertise: Solid marketing culture related to loyalty mechanisms, customer data (CDP/CRM) and purchasing journeys.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Soft Skills: Excellent communication, results orientation, strong listening skills and negotiation skills.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Languages: Fluent in English and French, both spoken and written.</font></font></p>
<p>Manages and supervises the Operations Quality org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth Functional accountability for Operations Quality on segment level - Has the authority to stop production and/or shipment to reduce the risk of non-compliant processes/products - Requests Q-Task-Force to production facility in case of major quality problems to support with tools, methods and know-how - Acts as Product Safety Officer and is responsible for guarantee of products under security or regulatory status, for detailed tasks see VA 3163</p><p><strong>Desired Candidate Profile</strong></p><p>Education Level : University Degree in a relevant field</p><p>Language: German, English & French</p><p>Experience : Min 5 years in Quality</p><p>Communication</p><p>Social & intercultural sensitivity</p><p>Change management</p><p>Target & result orientation</p><p>Motivation & resilience</p><p>Self-organization</p><p>Conflict management</p><p>Teamwork</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Chef De Partie<br>Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.<br>What is in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Actively share ideas, opinions and suggestions to improve the environment and menus<br>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards<br>Communicate effectively with the rest of the team and thrive for guest feedback</p><br><br>Qualifications<br><br><p>Your experience and skills include:<br>Ability to work well under pressure in a fast paced environment<br>Ability to work cohesively and collectively as part of a team<br>Add diplomas/certifications required if needed</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>