Ticket Agent Jobs in Tunisia
644 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><font dir="auto" ><font dir="auto" >As part of the 24/7 team dedicated to monitoring and service continuity, you will be responsible for:</font></font></p> <ul> <li><font dir="auto" ><font dir="auto" >monitoring </font></font><strong><font dir="auto" ><font dir="auto" >of automated processing</font></font></strong><font dir="auto" ><font dir="auto" > via the Dollar Universe tool </font></font><strong><font dir="auto" ><font dir="auto" >($U)</font></font></strong><font dir="auto" ><font dir="auto" > ;</font></font></li> <li><font dir="auto" ></font><strong><font dir="auto" ><font dir="auto" >infrastructure monitoring</font></font></strong><font dir="auto" ><font dir="auto" > via </font><font dir="auto" >Zabbix </font></font><strong><font dir="auto" ><font dir="auto" >(</font></font></strong><font dir="auto" ><font dir="auto" > incidents, resources, thresholds);</font></font></li> <li><font dir="auto" ><font dir="auto" >handling </font></font><strong><font dir="auto" ><font dir="auto" >of HNO (Out of Working Hours) alerts</font></font></strong><font dir="auto" ><font dir="auto" > and </font></font><strong><font dir="auto" ><font dir="auto" >the initial technical analysis</font></font></strong><font dir="auto" ><font dir="auto" > ;</font></font></li> <li><font dir="auto" ><font dir="auto" >of </font></font><strong><font dir="auto" ><font dir="auto" >the opening and escalation of incidents</font></font></strong><font dir="auto" ><font dir="auto" > in connection with the HO (Working Hours) teams or application experts;</font></font></li> <li><font dir="auto" ><font dir="auto" >management </font></font><strong><font dir="auto" ><font dir="auto" >and transmission of instructions</font></font></strong><font dir="auto" ><font dir="auto" > through ticketing and documentation tools;</font></font></li> <li><font dir="auto" ><font dir="auto" >analysis </font></font><strong><font dir="auto" ><font dir="auto" >of exchange files</font></font></strong><font dir="auto" ><font dir="auto" > (SFTP, logs) between the different components of the IS (Red Hat Linux, Oracle databases...);</font></font></li> <li><font dir="auto" ><font dir="auto" >continuous improvement </font></font><strong><font dir="auto" ><font dir="auto" >of documentation and</font></font></strong><font dir="auto" ><font dir="auto" > internal procedures.</font></font></li> <li><font dir="auto" ><font dir="auto" >Shift work (24/7 rotation): mornings, evenings, nights, weekends and public holidays included</font></font></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><font dir="auto" ><font dir="auto" >Systems</font></font></strong><font dir="auto" ><font dir="auto" > : Linux (Red Hat)</font></font></p> <ul> <li><strong><font dir="auto" ><font dir="auto" >Supervision</font></font></strong><font dir="auto" ><font dir="auto" > : Zabbix</font></font></li> <li><strong><font dir="auto" ><font dir="auto" >Automation</font></font></strong><font dir="auto" ><font dir="auto" > : Dollar Universe</font></font></li> <li><strong><font dir="auto" ><font dir="auto" >File transfers</font></font></strong><font dir="auto" ><font dir="auto" > : SFTP, CFT, batches, logs</font></font></li> <li><strong><font dir="auto" ><font dir="auto" >Databases</font></font></strong><font dir="auto" ><font dir="auto" > : Oracle SQL</font></font></li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><p>Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:</p><ul><li>Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;</li><li>Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets;</li><li>Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;</li></ul></div><div></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><p>C1 or native written and spoken proficiency in English;</p><p>Strong verbal and written communication and interpersonal skills, such as empathy and listening;</p><p>Ability to quickly absorb information, adapt and respond to change;</p><p>Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</p></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Spa Receptionist welcomes guests proactively and deals with all enquiries. Have a complete knowledge of the treatments, products and services offered and prices of these. assists with scheduling and maximises use of time within the treatment schedule. ensures that all operational procedures, codes of conduct and standards of appearance are observed according to guidelines laid down by operating guides.</p><p>What you will do</p><ul><li>Partner with guests to deliver a warm, personalized, and exceptional spa experience from arrival to departure.</li><li>Coordinate wellness journey by aligning guest assessments and treatment recommendations with therapists.</li><li>Collaborate with the spa team to ensure timely communication of guest information and operational updates.</li><li>Manage and optimize SPA reservations therapist schedules, and treatment availability to maximize guest satisfaction and revenue.</li><li>Drive Seamless reception operation through accurate billing, cash handling, and daily reconciliation processes.</li><li>Champion operational excellence by supporting compliance, safety standards, and continuous service improvement.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Holder of a university degree or equivalent</li><li>At least, one year of experience in luxury or five-star hotels.</li><li>Has worked at the reception, and preferably at the Spa reception</li><li>Excellent communication skills</li><li>Time Management skills</li><li>A passion for delivering exceptional levels of guest service</li><li>Ability to work independently and as part of a team</li><li>Excellent understanding of operating standards</li><li>Proficiency in English and Arabic, multilingual is preferred</li><li>Masters the different Microsoft programs, mainly Word, Excel and PowerPoint.</li></ul><p></p></section>
Consultant Type B - Migration Health Nurse International Organization for Migration
Healthcare & Medical
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p> <div> <strong>Organizational Department / Unit to which the Consultant is contributing</strong> </div> <div> <br> </div> <p>The program specifically aims to improve the sustainability of the public health system's response to health challenges and migration in Tunisia, with an emphasis on the area of Zarzis. </p> <p> Under the overall supervision of the Head of Sub-office (Zarzis) and the direct supervision of the migration health physician, the successful incumbent will be responsible for the following tasks </p> <p> <strong>Required Qualifications and Experience</strong> </p> <p> <strong>Education</strong> </p> <ul> <li> <span>University or technical degree in nursing </span> </li> <li> <span>Minimum two years of relevant work experience </span> </li> <li> <span>Experience in the public health sector in Tunisia; knowledge of project development, implementation and monitoring is an advantage;</span> </li> </ul> <p> <strong>Experience</strong> </p> <ul> <li> <p> <span>Proven experience in community outreach and dialogue in addition to practical monitoring and evaluation experience</span> </p> </li> <li> <p> <span>Fully proficient in Microsoft Office, Word, Excel, Internet, PowerPoint and Email.</span> </p> </li> <li> <p> <span>Experience working in Emergency situations, with emergency cases.</span> </p> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li> <p> <span>In depth knowledge of the humanitarian context of medical assistance in relevance to different migrants populations</span> <span>.</span> </p> </li> </ul> <p> <strong>Languages</strong> </p> <p> <span>Fluency in French and Arabic is required.</span> </p> <p> <span>Working knowledge of English is desirable</span> <span>.</span> </p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p> <strong>Required Competencies</strong> </p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p> <p> <strong>Values </strong>- all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li> <strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li> <strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li> <strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li> <li> <strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p> <strong>Core Competencies</strong> behavioural indicators</p> <ul> <li> <strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li> <strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li> <strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li> <li> <strong>Accountability</strong>: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li> <strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul> <p><br></p><div><ul> </ul> </div></div></section>
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<span> </span><p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p><br> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p><br> <p>What will your story be? Apply now! </p><br>
<p><strong>Learn more: jti.com</strong></p><br> <p><strong>Marketing Associate Tunisia</strong></p><br>
<p>We are looking for a Marketing Associate for a position located in the Tunisia office and reporting to the country Marketing Manager.</p><br>
<p>The Ideal candidate will be responsible for the implementation of Marketing initiatives in the respective market, both Portfolio initiative and Consumer & Trade Activation programs, focused on digital marketing initiatives.</p><br>
<p><strong>Responsibilities:</strong></p><br>
<p><strong>Brand Guidelines Management:</strong></p><br>
<ul>
<li>Create and manage all consumer promotional initiatives in compliance with local legislation and with JTI Marketing Global Guidelines.</li>
<li>Performance measurement and corrective actions for the branded initiatives.</li>
</ul>
<p><strong>Consumer and Trade Activation Programs: </strong></p><br>
<ul>
<li>Planning and development of consumer activities across all channels and touch points.</li>
<li>Create all branded activities influencing awareness and equity.</li>
<li>Development of channel programs, merchandising and POPM.</li>
<li>Branded trade promotional initiatives.</li>
</ul>
<p><strong>Project Management:</strong></p><br>
<ul>
<li>Coordinate the implementation of local Brand Portfolio projects (new product launches, LEPs, etc.).</li>
<li>Support the Strategic Insights team in the implementation of local projects.</li>
</ul>
<p><strong>Budget Management: </strong></p><br>
<ul>
<li>Budget Allocation & Monitoring to secure an effective and efficient budget allocation to the Trade Activities: Visibility & Activation & Developed materials ( i.e. POSM , 1-2-1, Trade Programs and Consumer Activations). </li>
<li>Follow-up on supplier’s deliverables.</li>
</ul>
<p><strong>Requirements:</strong></p><br>
<ul>
<li>University degree in Marketing or Business Administration</li>
<li>At least 3 years Marketing experience, preferably in the FMCG industry</li>
<li>Fluent in French, Arabic & English. </li>
<li>Excellent interpersonal and communication skills. A strong analytical mindset and strategic thinking. Excellent to very good skills in Excel & Powerpoint are a requisite. </li>
</ul>
<p>Are you ready to join us? Build your success story at JTI. Apply now!</p><br>
<p>Next Steps:</p><br> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.</p><br> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p><br> </div>
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<span>RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.<br> Our mission is to create, distribute, and operate the most convenient travel products.<br> We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.<br> As a Junior Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market of France & BeNeLux.<br> This is a remote vacancy.<br> Job Responsibilities Expand and consolidate presence in the assigned territory; Make outbound calls to potential customers to generate sales leads; Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; Collaborate with the sales team to identify and grow opportunities within the territory; Follow-up with existing and new partners in order to provide system training; Position the brand within the travel trade through ongoing product presentations and networking events; Address incident issues, ensuring partners support; Provide market & competitive environment analysis; Provide regular comprehensive reporting through CRM and internal systems.<br> Flexible schedules and opportunity to work remotely.<br> Candidates from Milan can visit the office if they want to.<br> Ambitious and supportive team who love what they do, appreciate each other, and grow together.<br> Internal programs for adaptation and training, development of soft skills, and leadership abilities.<br> Partial compensation for participating in external training and conferences.<br> Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.<br> Corporate prices on hotels and travel services.<br> My Time Day Off — an extra non-working day without loss of compensation.<br> Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.<br>notion.site/recruitment-privacy-notice.<br> Education. Bachelor’s degree (or higher) required; Experience.<br> Experience in sales or something similar; Personal skills.<br> Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer; Analytical skills .<br> Used to data-driven decision-making, metrics-driven and good with numbers; International mindset.<br> Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence; Languages knowledge.<br> Fluent French and English.<br> Dutch is a plus.<br></span> </div>
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<span></span><p><strong>Join Yazaki. Connect to the future. </strong></p><br> <p><strong>Country</strong>:Tunisia<br><strong>City</strong>: Bizerte <br><strong>Worksite / Location</strong>: YAP-T </p><br> <p><strong>Job Function</strong>: CEO_Human Resources <br><strong>Job Discipline</strong>: Expertise Hub TA <br><strong>Job Family</strong>: Growth & Performance</p><br> <p>Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Operational Talent Acquisition Specialist in our plant in [[location]]. </p><br><ul>
<li>Talent Acquisition Implementation <ul>
<li>Deploy centrally defined talent acquisition processes across the North/South regions</li>
<li>Coordinate end-to-end recruitment activities</li>
<li>Monitor recruitment performance and KPIs; identify and escalate barriers to successful hiring</li>
<li>Act as a point of contact for recruitment-related needs from local teams, agencies, and HR</li>
</ul>
</li>
<li>Employer Branding Execution <ul>
<li>Support execution of employer branding activities aligned with central strategy and adapted to regional/division-specific needs</li>
<li>Ensure consistent execution of recruitment marketing activities, events, and campaigns</li>
<li>Represent Yazaki in local labor market engagements, career fairs, or employer brand initiatives</li>
</ul>
</li>
<li>Recruitment & Process Optimization <ul>
<li>Recommend improvements to recruitment channels, systems, processes, or candidate experience</li>
<li>Select and manage external recruitment partners based on internal standards and project needs</li>
</ul>
</li>
</ul> <p><strong>QUALIFICATIONS</strong></p><br> <ul>
<li>Bachelor’s degree</li>
<li>Minimum 3 years of experience in Recruitment, Employer Branding, labor market trends experience are a plus</li>
<li>Business Fluent in English (written & oral)</li>
<li>Effective and confident communication</li>
<li>High service mind: Drive with passion and teamplay to serve our (internal) customers</li>
<li>Strong collaborator to create connections between all stakeholders in the region for effective execution</li>
<li>Willingness to travel to locations (<20%)</li>
</ul><p>At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. </p><br> <p>We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! </p><br> <p>Ps. Didn't find what you are looking for?<br> Take a look at our careers page! Be careful though, you might find your next dream job.</p><br>
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Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world.</p><br><br><br>Job Description<p>- Accomplishes specific tasks within the Assembly area, (e.g. representative not full list)<br></p><br><p>- Performs all checks as defined in the Quality control plan and records the required data<br></p><br><p>- Identifies non-conforming products with "red card" process<br></p><br><p>- Distributes and collects PDEK or other control charts<br></p><br><p>- Gives feedback to line and to WPA for all non-conformities found on the assembly line (e.g. electrical test, clip test, inspection points, care points, etc.) by using the stop at first defect process<br></p><br><p>- Inspects 5S / housekeeping application within the area of responsibility<br></p><br><p>- Identifies areas of product risk e.g. material on the floor, terminals damaged, bent within holders, stands, mixed components, etc.<br></p><br><p>- Checks that operators are qualified to work on the station in line with the skills matrix<br></p><br><p>- Checks adherence to OK to Start procedure at the start of each shift<br></p><br><p>- Performs check of error proofing conformity within the assembly area (e.g. good/bad sample test release, poka- yoke, jigs, etc.)<br></p><br><p>- Varifies that assembly aid tools are available and used in proper condition (e.g. convolute and corrugated tube aids, pvc tube aids, etc.)<br></p><br><p>- Validates the completion of the packing process and conformity according to work instructions<br></p><br><p>- Ensures that in-line and off-line reworks are performed by qualified operators with released tools and respecting rework procedures<br></p><br><p>- Inspects if documentation in workstation according to control plan and internal standards is followed<br></p><br><p>- Audits final harness inspection in accordance with the QM plan and or additional care points</p><br><br><br>Qualifications and Experience<ul><li><strong>Level of Education: </strong>Minimum Bac </li><li><strong>Branch Of Study:</strong> all branchs </li><li><strong>Experience: </strong> 1 year of experience </li><li><strong>Social competences:</strong> Communication /Social & intercultural sensitivity / Change management /Target & resultorientation/ Motivation & resilience /Self-organization /Conflict management / Teamwork</li><li><strong>Professional competences:</strong> Adult Learning Theory/Blended Learning/ELearning Concepts/Skills and Competency Modeling/Training Management /Leadership Development Programs</li></ul><br> </div>
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<br><p>Job Title:</p><br><br>Associate People Solution<br><p>Job Description</p><br><br>The Associate, People Solutions is responsible for evaluating, analyzing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives.Essential Functions/Core Responsibilities <p>• Assist with evaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management</p><br><br><br><p>• Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary</p><br><br><br><p>• Assist with collection, maintain, analyze, and report on various types of key Human Resources metrics to assist management in effective decision making</p><br><br><br><p>• Prepare documentary requirements for HR Partners handling labor-related cases, as necessary</p><br><br><br><p>• Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws</p><br><br><br><p>• Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization</p><br><br><br><p>• May help facilitate candidate selection process, as necessary</p><br><br><br><p>• Less than 2 Years of Experience</p><br><br><br>Candidate Profile <p> • University degree preferred</p><br><br><br><p>• Strong communication skills, both written and verbal</p><br><br><br><p>• Proficient in Microsoft Office</p><br><br><br><p>• Ability to multi-task, prioritize, and meet timelines on deliverables</p><br><br><br><p>• Self-starter, sense of urgency, and works well under pressure</p><br><br><br><p>• Strong attention to detail</p><br><br><br><p>• Sense of professionalism and ability to develop relationships</p><br><br><br>Career Framework Role <p>Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.</p><br><br><br><b>Disclaimer </b><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><br><br><br><p>Location:</p><br><br>TUN Le kram - sis au N°12 rue ibn sinaa zone industrille kheireddine<br><p>Language Requirements:</p><br><br>English (Required), French (Required)<br><p>Time Type:</p><br><br>Full time<br> </div>
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Job : <p>Reporting to the General Management, you will define and implement the company's export strategy across several strategic geographic areas: Europe, Middle East, Africa, and North America.<br>You will be responsible for international commercial performance, the development of strategic partnerships, and achieving sales and profitability targets.</p><br><br><p><br><u>Strategic and Commercial Development</u></p><br><br><ul><li>Define and deploy the company's overall export strategy.</li><li>Identify and develop new international markets with high potential.</li><li>Define commercial objectives by geographic area and ensure they are met.</li><li>Lead prospecting and international sales development actions.</li><li>Oversee responses to strategic tenders.</li><li>Conduct commercial negotiations with key clients and partners.</li></ul><p><u>International Market Management</u></p><br><br><ul><li>Adapt commercial strategies to the cultural, regulatory, and economic specificities of each market.</li><li>Develop and maintain long-term relationships with major accounts, distributors, and international partners.</li><li>Represent the company at international trade shows, fairs, and events.</li></ul><p><u>Operational and Financial Management</u></p><br><br><ul><li>Monitor commercial performance, margins, and profitability by market.</li><li>Develop and manage export budgets.</li><li>Analyze performance indicators and implement necessary corrective actions.</li><li>Ensure coordination with Production, Supply Chain, Marketing, Finance, and Support departments.</li></ul><p><u>Compliance and Risk Management</u></p><br><br><ul><li>Ensure compliance with international, customs, and commercial regulations.</li><li>Oversee logistics operations related to exports.</li><li>Identify and anticipate commercial, financial, geopolitical, and regulatory risks.</li><li>Implement risk mitigation plans and ensure business continuity.</li></ul><p><u>Team Management</u></p><br><br><ul><li>Manage and develop international export teams.</li><li>Manage area managers.</li><li>Participate in recruitment, evaluation, and skills development of employees.</li><li>Develop a culture of performance, commercial excellence, and interculturality.</li></ul> <br> <br> Required profile : <ul><li>Bachelor's degree (Bac+4/5) or higher, ideally from a Business School or Engineering School.</li><li>Professional experience of at least 15 years in international business development, including a minimum of 10 years in Export Manager roles within the agri-food or FMCG sectors.</li><li>Solid expertise in the development and management of multi-zone export markets (Europe, Middle East, North America, and Africa).</li><li>Excellent command of international negotiation techniques, international trade, customs regulations, Incoterms, and standards applicable to export markets.</li><li>Proven experience in managing multicultural teams and managers.</li><li>Strong analytical skills, results-oriented, and ability to manage commercial and financial performance.</li><li>Strong leadership, strategic vision, excellent interpersonal skills, and ability to operate in a complex international environment.</li><li>Perfect command of French, Arabic, and English. Knowledge of another language is a plus.</li><li>Availability for frequent international travel.</li></ul> <br><br> </div>
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Job : <p>Reporting to the General Management, you will define and implement the company's export strategy across several strategic geographic areas: Europe, Middle East, Africa, and North America.<br>You will be responsible for international commercial performance, the development of strategic partnerships, and achieving sales and profitability targets.</p><br><br><p><br><u>Strategic and Commercial Development</u></p><br><br><ul><li>Define and deploy the company's overall export strategy.</li><li>Identify and develop new international markets with high potential.</li><li>Define commercial objectives by geographic area and ensure they are met.</li><li>Lead prospecting and international sales development actions.</li><li>Oversee responses to strategic tenders.</li><li>Conduct commercial negotiations with key clients and partners.</li></ul><p><u>International Market Management</u></p><br><br><ul><li>Adapt commercial strategies to the cultural, regulatory, and economic specificities of each market.</li><li>Develop and maintain long-term relationships with major accounts, distributors, and international partners.</li><li>Represent the company at international trade shows, fairs, and events.</li></ul><p><u>Operational and Financial Management</u></p><br><br><ul><li>Monitor commercial performance, margins, and profitability by market.</li><li>Develop and manage export budgets.</li><li>Analyze performance indicators and implement necessary corrective actions.</li><li>Ensure coordination with Production, Supply Chain, Marketing, Finance, and Support departments.</li></ul><p><u>Compliance and Risk Management</u></p><br><br><ul><li>Ensure compliance with international, customs, and commercial regulations.</li><li>Oversee logistics operations related to exports.</li><li>Identify and anticipate commercial, financial, geopolitical, and regulatory risks.</li><li>Implement risk mitigation plans and ensure business continuity.</li></ul><p><u>Team Management</u></p><br><br><ul><li>Manage and develop international export teams.</li><li>Manage area managers.</li><li>Participate in recruitment, evaluation, and skills development of employees.</li><li>Develop a culture of performance, commercial excellence, and interculturality.</li></ul> <br> <br> Required profile : <ul><li>Bachelor's degree (Bac+4/5) or higher, ideally from a Business School or Engineering School.</li><li>Professional experience of at least 15 years in international business development, including a minimum of 10 years in Export Manager roles within the agri-food or FMCG sectors.</li><li>Solid expertise in the development and management of multi-zone export markets (Europe, Middle East, North America, and Africa).</li><li>Excellent command of international negotiation techniques, international trade, customs regulations, Incoterms, and standards applicable to export markets.</li><li>Proven experience in managing multicultural teams and managers.</li><li>Strong analytical skills, results-oriented, and ability to manage commercial and financial performance.</li><li>Strong leadership, strategic vision, excellent interpersonal skills, and ability to operate in a complex international environment.</li><li>Perfect command of French, Arabic, and English. Knowledge of another language is a plus.</li><li>Availability for frequent international travel.</li></ul> <br><br> </div>
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<span>About ITRS At ITRS, we make society's critical technology work.<br> Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation.<br> We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.<br> We believe when our team thrives, so do our customers.<br> With us, you'll find: A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.<br> Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.<br> Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development.<br> Just ask our team members who've been excelling here for 10+ years.<br> With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.<br> Scope of Role ITRS has a DevOps team that creates and supports its Continuous integration, build and similar systems.<br> We are now building its next generation observability platform with the capability to collect, store and analyse the vast amount of data generated by banks and financial institutions.<br> Crucial to the adoption of our product is a streamlined client deployment and management process.<br> With around 200 clients we are faced with different levels of complexity, automation, and sophistication in the deployment process – complexity which we need to take into account when developing, testing and marketing the product.<br> ITRS is looking to strengthening its DevOps team with an Engineer with experience in Kubernetes-based systems as well as a background in more standard software development DevOps.<br> As a Senior DevOps Engineer, you will: Report to our Engineering Manager and work with the Engineering team in developing a flexible DevOps infrastructure to help develop a data collection, storage and analytics platform and a user-centric application that enables the use and visualisation of data.<br> Work with Product, Engineering, TechComms, and Support to define, document, and promote best practices around deployment and management of the system.<br> Help clients and early adopters to deploy the stack.<br> Improve the manageability and supportability of the stack – this includes working with Product to define new features required to make the product easier to manage.<br> Actively participate in proposing, planning and implementing DevOps solutions.<br> Be an active part of the DevOps team that is supporting an Engineering team developing both the existing ITRS product and the new analytics-based platform, sharing best practices, providing support, sharing knowledge and generally collaborating to solve the most pressing issues at hand.<br> Group health insurance (or simply Group insurance, depending on context) Meal vouchers Performance bonus Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life.<br> We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.<br> We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.<br> We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.<br> 4+ years experience in cloud technologies (AWS, GCP, Azure, etc.<br>) Experience with Kubernetes or other similar orchestration technologies.<br> Experience with Linux system administration.<br> Experience with container technologies such as Docker.<br> Understanding of networking and TCP/IP.<br> Experience with configuration tools such as Ansible, Puppet, Chef.<br> Experience with VCS such as Git.<br> Experience with continuous integration tools such as Jenkins.<br> Infrastructure as Code (Terraform, etc.<br>) Configuration tools such Ansible, Puppet, Chef Knowledge of systems/networking security best practices</span> </div>
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<span><strong>Job Title: Junior Email Coordinator (Day Shift)</strong></span><br><span><strong>Location</strong>: <strong>Tunis, Tunisia</strong></span><br><span><strong>Report to: Global Email Director</strong></span><br><p><span><strong><u>Primary responsibilities</u></strong></span></p><br><ul><li><span>Use marketing toolsets to set up campaigns, promotions, and landing pages. </span></li><li><span>Help drive profitable revenue growth through set up of personalized and relevant email messaging to customers in 22 locales across Europe and Asia Pacific regions. </span></li><li><span>Coordinate the end-to-end execution of email campaigns, collaborating with a cross functional team including creative design and website merchandising to ensure cohesive experiences. </span></li><li><span>Setting up A/B testing on various email campaigns to continually refine and optimize our program. </span></li><li><span>Ensure that all email campaigns are carried out within the time defined in the emailing plan, respecting all the Marketing Mix variables defined by the Email Marketing Manager: price, product, targeting, and communication content. </span></li><li><span>Ensure all campaigns are aligned with overall company strategy, branding, marketing, and sales goals. </span></li><li><span>Ensure that campaigns are accessible and functional on PCs and mobile devices. </span></li><li><span>Compile Email Specific reports highlighting email KPIs, best-selling items, and popular searched products. </span></li></ul><br><p><span><strong><u>Growth & Career Opportunities</u></strong></span></p><br><p><span>At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.</span></p><br><br><p><span><strong><u>Requirements & Qualifications</u></strong></span></p><br><ul><li><span>1-3 years of marketing, communications, or related experience </span></li><li><span>Email marketing experience is a plus. </span></li><li><span>Business Fluent in English written and spoken (another language is welcome) </span></li><li><span>Good MS Office skills, especially Excel skills </span></li><li><span>High level of communication skills both verbal and written </span></li><li><span>Excellent organizational skills and ability to prioritize work in a fast-paced, results-driven environment. </span></li><li><span>Flexibility, open-mindedness, and strength of proposal </span></li></ul><br><p><span><strong><u>Our values</u></strong></span></p><br><p><span>At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:</span></p><br><p><span><strong>Customers-First: </strong></span></p><br><p><span>We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.</span></p><br><p><span><strong>Continuous Improvement: </strong></span></p><br><p><span>We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.</span></p><br><p><span><strong>Goal-Oriented: </strong></span></p><br><p><span>We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.</span></p><br><p><span><strong>Integrity: </strong></span></p><br><p><span>We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.</span></p><br><p><span><strong>People-Centric: </strong></span></p><br><p><span>We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.</span></p><br><br><span><strong>Equal Opportunity Employer</strong></span><br><span>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.</span><br><p><span><strong>About Pens.com</strong></span><br><span>Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.</span><br><span>To learn more,visit: </span><span>www.PENS.com</span></p><br><p><span>Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).</span></p><br><br><p><span>#LI-AA1 #LI-Onsite</span></p><br><br> </div>
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<span>About Us RemotePass is a leading global platform transforming the way businesses access and manage top talent.<br> Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.<br> By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams.<br> Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential.<br> We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.<br> About the Role We are looking for a proactive, highly organized, and solutions-oriented Senior Global Payroll Operations Specialist to support and scale our global EOR payroll operations.<br> This is a multi-functional role ideal for someone who enjoys working across payroll operations, onboarding coordination, partner management, pre-sales support, invoicing, and process improvement.<br> You will act as a key point of contact across internal teams and external payroll partners to ensure fast turnaround times, operational accuracy, and an excellent employee and client experience.<br> In a fast-growing startup environment, flexibility and ownership are essential.<br> The ideal candidate is someone who can adapt quickly, manage multiple priorities, and confidently collaborate across Payroll, Employee Experience, Finance, Product, Commercial, and Vendor Management functions.<br> Key Responsibilities Payroll Operations & Coordination Support and coordinate end-to-end payroll operations across multiple countries and EOR partners.<br> Review payroll inputs, outputs, statutory contributions, invoices, and payroll reports for accuracy and completeness.<br> Coordinate with payroll providers and internal stakeholders to ensure timely payroll processing and salary disbursement.<br> Assist in resolving payroll discrepancies, escalations, and employee queries in a timely and professional manner.<br> Support off-cycle payroll requests, adjustments, onboarding payroll readiness, and payroll-related documentation.<br> Review payroll invoices and coordinate invoice processing with Finance and payroll partners.<br> Onboarding & Payroll Readiness Act as a key operational point of contact to ensure employees are fully set up before payroll processing.<br> Coordinate onboarding-related payroll requirements such as benefits enrollment, statutory registrations, insurance setup, banking details, tax documentation, and payroll profiles.<br> Work closely with Employee Onboarding/Offboarding, Lifecycle and Global Mobility teams to ensure smooth onboarding and lifecycle transitions.<br> Pre-Sales & Payroll Solutions Support Support Commercial and Customer Success teams with payroll-related pre-sales queries and operational feasibility assessments.<br> Coordinate with EOR partners regarding payroll timelines, pay frequencies, statutory costs, benefits, onboarding timelines, and payroll practices.<br> Help ensure fast response times for client-facing payroll and operational requests.<br> Assist in preparing payroll-related operational insights, assumptions, and clarifications for quotations and client discussions.<br> Product & Process Improvement Collaborate with Product and Operations teams to identify payroll process improvements and operational enhancements.<br> Provide feedback on payroll workflows, onboarding processes, reporting requirements, and automation opportunities based on operational experience.<br> Contribute to building scalable payroll processes and internal knowledge documentation.<br> 3–5 years of experience in payroll operations, EOR operations, HR operations, or global workforce management.<br> Experience handling multi-country payroll or working with EOR/payroll providers is highly preferred.<br> Strong understanding of payroll operations, onboarding coordination, and operational workflows.<br> Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.<br> Strong communication and stakeholder management skills.<br> Solutions-oriented mindset with strong ownership and accountability.<br> Comfortable working cross-functionally with Operations, Finance, Product, Commercial, and external vendors.<br> Experience with payroll platforms, HRIS, or operational systems is a plus.<br> Advanced English communication skills required.<br> What We’re Looking For Someone proactive and responsive who thrives in a startup environment Strong attention to detail while maintaining speed and flexibility Comfortable wearing multiple hats and stepping into different operational functions when needed Collaborative, adaptable, and eager to improve processes Able to balance operational execution with problem-solving and stakeholder coordination</span> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver multilingual support in French and English; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends; Manage high volumes of requests during peak travel seasons, holidays, and major events.<br> What you need to succeed in this role: Strong French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Basic computer skills and ability to work with CRM systems and support tools; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: The position follows Europe/London (GMT+1) schedule and includes evening, overnight, and weekend shifts: Saturdays from 07:00 to 16:00, Sundays from 06:00 to 15:00, Mondays from 23:00 to 08:00, and Wednesdays to Thursdays from 01:00 to 10:00; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 2KN</span> </div>
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<span>Who are we?<br> SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver multilingual support in French and English; Respond , troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; Maintain regular communication with customers and provide timely updates on open issues and resolutions; Identify, reproduce, and report bugs clearly to Product and Development teams; Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; Accurately document all customer interactions in the CRM system; Stay up to date with platform updates, new policies, and industry trends; Manage high volumes of requests during peak travel seasons, holidays, and major events.<br> What you need to succeed in this role: Strong French and English skills (C1 for both spoken and written); At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role; Strong Excel skills, including VLOOKUP, reporting and data analysis; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Basic computer skills and ability to work with CRM systems and support tools; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements.<br> Benefits and Perks: The position follows Europe/London (GMT+1) schedule and includes evening, overnight, and weekend shifts: Saturdays from 07:00 to 16:00, Sundays from 06:00 to 15:00, Mondays from 23:00 to 08:00, and Wednesdays to Thursdays from 01:00 to 10:00; Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.<br> Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .<br> Internal code: 2KN</span> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.<br><br><p><b>About the role</b></p><br><br><br><span>The Spa Receptionist welcomes guests proactively and deals with all enquiries. Have a complete knowledge of the treatments, products and services offered and prices of these. assists with scheduling and maximises use of time within the treatment schedule. ensures that all operational procedures, codes of conduct and standards of appearance are observed according to guidelines laid down by operating guides.</span><br><p><b>What you will do</b></p><br><br><ul><li>Partner with guests to deliver a warm, personalized, and exceptional spa experience from arrival to departure.</li><li>Coordinate wellness journey by aligning guest assessments and treatment recommendations with therapists.</li><li>Collaborate with the spa team to ensure timely communication of guest information and operational updates.</li><li>Manage and optimize SPA reservations therapist schedules, and treatment availability to maximize guest satisfaction and revenue.</li><li>Drive Seamless reception operation through accurate billing, cash handling, and daily reconciliation processes.</li><li>Champion operational excellence by supporting compliance, safety standards, and continuous service improvement.</li></ul><p><b>What you bring</b></p><br><br><ul><li>Holder of a university degree or equivalent</li><li>At least, one year of experience in luxury or five-star hotels.</li><li>Has worked at the reception, and preferably at the Spa reception</li><li>Excellent communication skills</li><li>Time Management skills</li><li>A passion for delivering exceptional levels of guest service</li><li>Ability to work independently and as part of a team</li><li>Excellent understanding of operating standards</li><li>Proficiency in English and Arabic, multilingual is preferred</li><li>Masters the different Microsoft programs, mainly Word, Excel and PowerPoint.</li></ul><p><b>What you bring</b></p><br><br><ul><li> Competitive Salary, wages, and a comprehensive benefits package</li><li> Excellent Training and Development opportunities</li><li> Employee Discount for stays at any Four Seasons worldwide</li><li>Complimentary Dry Cleaning for Employee Uniforms</li><li> Complimentary Employee Meals</li></ul><br><p><b>Schedule & Hours:</b></p><br><br>• Full Time<br><br><br><br><br><br> </div>
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<span>Who we are?<br> SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.<br> We operate globally, supporting clients in 60 languages across diverse industries.<br> So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?<br> Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.<br> Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.<br> Excited? Let’s see what it takes.<br> What you will do: Deliver outstanding customer support via phine calls and emails; Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; Document issues, resolutions, and troubleshooting steps accurately in the system; Escalate complex or unresolved issues to the appropriate teams when needed; Handle sensitive customer data with care and security; Communicate with developers and cross-functional specialists.<br> What you need to succeed in this role: Excellent German (C2/Native both spoken and written) level and English B2+/C1 Basic understanding of Wi-Fi and Ethernet connectivity; Ability to troubleshoot common connectivity issues; Strong organizational skills with the ability to manage and prioritize multiple requests effectively; Attention to details Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).<br> Will be a great plus: Experience in customer or technical support role; Benefits: Fixed schedule: Monday to Friday, 10 AM–6 PM, CET Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Work-life balance; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.<br> *The items listed in this section may vary depending on the terms of your engagement.<br> Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.<br> The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.<br> You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.<br> So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!<br> Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.<br> Know someone perfect for the role?<br> Refer them and get rewarded!<br> Internal job code : 33J</span> </div>
<p>As a Design Advisor on our specialized team, you will partner with customers to transform their ideas into impactful visual solutions. Whether creating custom designs from scratch, developing original creative concepts, or enhancing existing artwork and Vista templates, you'll combine creativity, design expertise, and customer collaboration to deliver exceptional results tailored to each customer's goals. This is a highly collaborative, customer-facing design role. You will lead scheduled design consultations with customers over video calls, and phone, using screen sharing to present your work, explain your creative decisions, gather feedback in real time, and collaboratively bring ideas to life. You will create custom designs from scratch, resolve sophisticated design requests, and support other design teams through both written and verbal communication. Success in this role requires confidence in communicating with customers, presenting creative concepts, and guiding them through design decisions while delivering an outstanding customer experience. You'll provide a high-quality customer experience across multiple channels, including video consultations, conference calls, phone, email, while consistently meeting our service standards and internal documentation. In addition, you will collaborate with colleagues across our global teams to support different markets whenever needed.</p><p>What You Will Do</p><p>As a Design Advisor at Vista, you'll do more than create great designs; you'll partner directly with customers to bring their vision to life. This role uniquely combines creative expertise with customer consultation, requiring excellent communication, presentation, and relationship-building skills. Success in this role requires you to feel comfortable leading customer conversations in English, presenting your work during live video consultations, explaining your creative decisions, responding to feedback in real time, and confidently guiding customers toward the best design solutions.</p><p>Here's how you'll make an impact:</p><ul><li>Lead Live Design Consultations: Facilitate scheduled video consultations and conference calls with customers, confidently presenting your work through screen sharing, explaining your design choices, gathering live feedback, and collaborating to achieve the best possible outcome.</li><li>Transform Ideas into Design: Create high-quality, customer-focused visual solutions tailored to each brand's unique identity and business goals, translating customer ideas into impactful creative work.</li><li>Act as a Creative Advisor: Build trust with customers by understanding their goals, recommending design solutions, and guiding them through creative decisions with professionalism and confidence.</li><li>Present & Influence: Clearly communicate design rationale, present concepts in an engaging and structured way, recommend layout improvements, and educate customers on design best practices and Vista's product solutions.</li><li>Solve Creative Challenges: Interpret customer briefs, research business needs, and deliver polished designs that balance creativity, usability, and commercial objectives while adapting quickly to customer feedback during live sessions.</li><li>Deliver an Exceptional Customer Experience: Create positive, engaging interactions across video calls, conference calls, phone, email, chat, messaging, and support tickets, ensuring every customer feels heard, supported, and confident throughout their design journey.</li><li>Collaborate Globally: Partner with a diverse global community of designers to share knowledge, participate in design reviews, provide constructive feedback, and support colleagues across multiple markets.</li><li>Embrace Emerging Tools: Continuously expand your expertise in Vista's products, design technologies, and AI-powered creative workflows to deliver innovative solutions and continuously improve the customer experience.</li></ul><p>What Success Looks Like</p><p>You'll thrive in this role if you:</p><ul><li>Enjoy interacting directly with customers and building strong relationships.</li><li>Are confident in leading video calls, conference calls, and screen-sharing sessions in English.</li><li>Can present and explain your creative decisions clearly and professionally.</li><li>Feel comfortable receiving and incorporating live customer feedback into your designs.</li><li>Balance creativity with customer needs and business objectives.</li><li>Deliver outstanding design quality while providing an exceptional customer experience.</li><li>Enjoy collaborating with teammates across global markets and learning from diverse perspectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Graphic Design Education: A degree, diploma, or formal education in Graphic Design, Visual Communication, Fine Arts, or a related creative field. Equivalent professional experience combined with an outstanding portfolio demonstrating strong design fundamentals may also be considered.</li><li>Design Experience: At least 1 year of professional graphic design experience, with a strong portfolio showcasing expertise in design fundamentals, typography, layout, composition, branding, and visual storytelling.</li><li>Technical Proficiency: Hands-on mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign) and confidence using modern design tools and workflows.</li><li>Creative Problem-Solving Skills: Ability to analyze customer briefs, understand business objectives, interpret feedback, and translate ideas into effective creative design solutions.</li><li>Customer-Facing Experience: Experience in a customer-facing role, with a proven ability to build rapport, communicate clearly in English (written and spoken), present ideas confidently, and guide customers through creative decisions.</li><li>Presentation & Collaboration Skills: Comfortable presenting design concepts through video calls and screen sharing, explaining creative choices, receiving feedback, and collaborating with customers and global teams.</li><li>Schedule Flexibility: Adaptability to support different schedules and markets as business needs evolve.</li><li>Nice to Have: Either one year of graphic design proven experience or inexperienced but with a good portfolio. Fluency in one additional language alongside English is highly preferred. This may include French, Italian, Spanish, German, Portuguese, or any other language that enables support for our global customer base. Familiarity with AI-powered creative tools (e.g., Gemini, Nano Banana, or similar) to generate design inspiration, validate that customer requests have been accurately interpreted, and enhance overall design quality while maintaining human creativity and judgment.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are recruiting a Recruitment Officer dedicated to the fields of engineering and industry. In this role, you will be responsible for: Drafting and publishing job advertisements. Conducting sourcing activities and telephone pre-selections. Writing interview reports. Feeding defined talent pools for recurring offers. Updating the ATS and tracking its indicators.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Training:</b> Diploma from a Bac+3 to Bac+5 in Human Resources or Management.</p><p><b>Experience:</b> You have a successful first experience in international recruitment.</p><p><b>Languages:</b> Perfect command of French and English.</p><p><b>Tools:</b> Proficient with digital tools.</p><p>You enjoy working in a team and being challenged. You are proactive with excellent interpersonal skills and have developed a curiosity for engineering professions. You are a tenacious, organized person with a desire to succeed in complex and strategic recruitments for our Group. You are results-oriented and recognized for your closing skills, so do not hesitate to send us your CV!</p><p></p></section>