Ticket Agent Jobs in Tunisia

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> What you´ll do <ul> <li>Operates machines and production equipment safely in accordance with instructions</li> <li>Sets up or adjusts equipment according to manufacturing specifications</li> <li>Monitors the quality of output to identify or discard re-manufacture faulty products</li> <li>Maintains accurate daily production records so that manufacturing performance can be analyzed</li> </ul> <br><br> What makes you a good fit <ul> <li>Operates machines and production equipment safely in accordance with instructions</li> <li>Sets up or adjusts equipment according to manufacturing specifications</li> <li>Monitors the quality of output to identify or discard re-manufacture faulty products</li> <li>Maintains accurate daily production records so that manufacturing performance can be analyzed</li> </ul> Some benefits of joining Henkel <ul> <li><strong>Health Insurance:</strong> affordable plans for medical, dental, vision and wellbeing starting on day 1&nbsp;</li> <li><strong>Work-Life Balance: </strong>Paid time off including sick time, vacation time and holiday time</li> <li><strong>Financial:</strong> 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement&nbsp;</li> <li><strong>Family Support:</strong> 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption &amp; surrogacy reimbursement, discounted child and elderly care, and scholarships&nbsp;</li> <li><strong>Career Growth:</strong> skill development programs, promotional opportunities and tuition reimbursement.</li> </ul> <p>The hourly pay rate for this role is <span><strong>$18.00</strong></span>. This rate reflects the good‑faith minimum and maximum hourly rate the Company reasonably expects to offer for this position at the time of posting.&nbsp; This role is classified as non‑exempt, and employees are eligible for overtime pay in accordance with federal, state, and local laws. In addition to the hourly wage, employees in this position may be eligible for shift differentials, premium pay, bonuses, or other forms of compensation, depending on role and location. The Company also offers a comprehensive benefits package as described above. Actual compensation will depend on factors such as the candidate’s skills, experience, training, certifications, and work location. This job posting is intended to comply with all applicable state and local pay transparency laws.<br> &nbsp;<br> Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.<br> &nbsp;<br> At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.</p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Are you passionate about AlGooru’s vision for education and would like to join as a full-time teacher?<br> Read along!<br> Who Are We ❓ ? AlGooru is the leading private tutoring platform in Saudi.<br> We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).<br> ? We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.<br> ? A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master.<br> The Role Highlights ? We are seeking a qualified Arabic teacher to provide full-time, at-home academic support for a small group of six students studying IGCSE and A-Level Arabic (Cambridge curriculum), with additional support in Sciences and Mathematics as needed.<br> This opportunity involves working with a high-profile private client in a uniquely personalized learning environment, where the teacher will play a key role in reinforcing the school curriculum, supporting academic progress, strengthening language skills, and preparing students for examinations.<br> Location: Riyadh, Kingdom of Saudi Arabia We welcome both locally based and international candidates open to relocation.<br> A Day In Your Life: Support students with their school Arabic curriculum (IGCSE / A-Level).<br> Provide supplementary support in Sciences and Mathematics as needed.<br> Reinforce concepts taught at school and assist with homework, assignments, and exam preparation.<br> Work in close coordination with the school curriculum and expectations.<br> Develop students’ skills in Arabic grammar, reading comprehension, essay writing, literature analysis, and speaking.<br> Use past papers and exam strategies to prepare students for Cambridge examinations.<br> Monitor progress and provide regular feedback to parents.<br> Adapt teaching to the different levels and needs of the six students.<br> Differentiate instruction to effectively support varying student levels and learning needs.<br> ?Perks: Opportunity to work within a high-caliber, private learning environment with strong potential for long-term collaboration.<br> Exposure to a premium client experience, enhancing your professional profile and positioning Highly competitive compensation package, including full support with relocation and residency (Iqama).<br> Comprehensive lifestyle benefits, including self-contained accommodation, annual travel to home country, structured time off, and additional premium allowances.<br> Full relocation support provided for international candidates.<br> ? Requirements Bachelor’s or Masters degree in Arabic, Education, or a related field.<br> Experience with IGCSE and/or A-Level Arabic (Cambridge curriculum preferred) Demonstrated experience teaching Cambridge IGCSE or A-Level Arabic, including familiarity with Cambridge assessment objectives and exam formats.<br> Experience supporting students in Sciences and Mathematics is preferred, particularly within an IGCSE and/or A-Level academic context.<br> Ability to work with school materials, syllabi, and teacher feedback to ensure strong alignment with the students’ school program.<br> Experience in preparing students using Cambridge past papers and mark schemes Strong knowledge of Arabic grammar, literature, and exam preparation.<br> Experience in private tutoring or working with small groups.<br> Ability to coordinate with school curriculum and academic expectations.<br> Strong communication and organizational skills.<br> Willingness to accompany the students on international travel to ensure continuity of learning and academic support.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><b><br> </b></div> <div><b> Job Description </b><ul> <li>Designing, implementing, and managing global learning and capability development initiatives for defined target groups</li> <li>Defining and monitoring global learning standards, processes, and qualification frameworks</li> <li>Supporting the governance and continuous improvement of LEONI s Learning Management System (LMS)</li> <li>Designing and deploying global learning offerings, blended learning formats, and learning catalogues aligned with business priorities</li> <li>Managing learning providers, digital learning tools, and selected learning content processes</li> <li>Supporting global skills and competency management initiatives, including qualifications and skills frameworks</li> <li>Acting as an internal consultant and subject matter expert for learning experience and capability development topics</li> <li>Supporting business stakeholders and HR functions with learning-related development concepts and initiatives</li> <li>Facilitating selected training sessions, workshops, and enablement programs as an internal trainer or coordinator</li> <li>Monitoring learning effectiveness and supporting continuous improvement of learning processes and solutions</li> </ul> </div> <div> Qualifications and Experience <ul> <li>Degree in Human Resources, Psychology, Business Administration, Education, or a related field</li> <li>Experience in learning &amp; development, digital learning, talent development, or related HR areas in an international environment</li> <li>Knowledge of digital learning solutions, LMS platforms, blended learning formats, and modern learning methodologies</li> <li>Experience with skills and competency frameworks, learning programs, or structured development models</li> <li>Strong communication, presentation, and stakeholder management skills across cultures and organizational levels</li> <li>Strategic and conceptual thinking combined with the ability to deliver operational results</li> <li>Fluent English skills (minimum B2 level); additional languages are an advantage</li> <li>Proficiency in digital tools, content creation, and HR technologies is considered an advantage</li> </ul> </div> <div><br></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p><ul><li><p>Support end-to-end S/4HANA implementation across Discover, Prepare, Explore, Realize, Deploy, and Run phases.</p></li><li><p>Manage specific functional or technical workstreams under the guidance of the SAP Manager.</p></li><li><p>Track project milestones, dependencies, risks, and deliverables.</p></li><li><p>Coordinate with system integrators, vendors, and internal stakeholders.</p></li><li><p>Prepare status reports and steering committee materials.</p></li></ul><p><strong>Functional &amp; Technical Support</strong></p><ul><li><p>Participate in Fit-to-Standard workshops and solution design sessions.</p></li><li><p>Ensure alignment to SAP best practices and template governance.</p></li><li><p>Assist in overseeing system integrations and data migration activities.</p></li><li><p>Support testing cycles (Unit Testing, SIT, UAT) and defect management.</p></li><li><p>Monitor adherence to security, compliance, and infrastructure requirements.</p></li></ul><p><strong>Change &amp; Communication</strong></p><ul><li><p>Support change management initiatives and user adoption efforts.</p></li><li><p>Assist in developing training plans and user documentation.</p></li><li><p>Serve as liaison between business users and technical teams.</p></li></ul><p><strong>Risk &amp; Quality Management</strong></p><ul><li><p>Identify project risks and escalate as needed.</p></li><li><p>Ensure quality standards are maintained across assigned workstreams.</p></li><li><p>Track issue resolution and support mitigation planning.</p></li></ul><p><strong>Post-Go-Live Support</strong></p><ul><li><p>Support hypercare activities and transition to steady-state support.</p></li><li><p>Monitor performance metrics and recommend improvement actions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Information Technology, Business, or related field.</p><ul><li><p>5 7 years of SAP experience, including at least 3 4 full lifecycle implementations.</p></li><li><p>Experience with S/4HANA implementations (Private Cloud exposure preferred).</p></li><li><p>Familiarity with data migration concepts, integrations, and SAP Fiori.</p></li><li><p>Strong organizational and stakeholder coordination skills.</p></li></ul><p>SAP S/4HANA certification or progress toward certification.</p><ul><li><p>Experience supporting global or multi-entity rollouts.</p></li><li><p>Exposure to SAP Activate methodology.</p></li><li><p>Familiarity with RISE with SAP offerings.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong analytical and problem-solving skills</p></li><li><p>Ability to manage multiple priorities in a fast-paced environment</p></li><li><p>Effective communication and presentation skills</p></li><li><p>Collaborative team leadership</p></li><li><p>Attention to detail and execution focus</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate rule application scenarios — reading a compliance artifact (advertisement, disclosure, policy) against a specific regulation and citing the exact subsection that applies or is violated; Write sanctions alert disposition cases with structured false-positive reasoning documentation and escalation scenarios; Build compliance testing scenarios: sample selection, test design, findings documentation, and examiner-ready conclusion memos; Develop policy gap identification cases where an internal policy is silent on a regulatory requirement, contradicts the regulation, or has not been updated to reflect a recent change; Document all test cases with verified regulatory citations to the specific subsection — never approximated, never fabricated.<br> What we look for This opportunity is a good fit for professionals with a background in compliance, regulatory affairs, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Law, Finance, Economics, Business Administration, Accounting, or any related field; 2+ years of compliance, audit, legal, risk management, or financial services experience; Current or recent experience in compliance &amp; regulatory roles, financial crimes, or adjacent roles; Citation discipline as a core habit — able to identify the exact regulatory subsection that applies and flag uncertainty rather than approximate; CRCM, CAMS, or equivalent local credential is a strong positive signal; former regulatory examiner or inspector status is equally strong; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty trash containers, ashtrays, and ash urns in public areas into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Contributes to the definition for scope of handover to operations - Participates in the definition and ensures consistent execution of operational procedures - Executes 1st level service desk for IT service portfolio - Executes 2nd and assists 3rd level support for all relevant IT solutions - Picks up and prioritize Service Requests &amp; Incidents - Administrates, monitors, and operates existing IT systems - Creates, approves, manages, and maintains IT continuity plans - Administrates and manages user identity and access to IT systems - Ensures security protection and technical realizations for IT systems</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>Minimum 1 year of experience in IT Operations, Service Management, or a similar role.</li><li>Basic knowledge of IT infrastructure, systems, and service management processes.</li><li>Experience with reporting tools and data analysis is an advantage.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication and stakeholder management skills.</li><li>Ability to work in a dynamic and international environment.</li><li>Proficiency in MS Office applications.</li><li>Fluent English (B2 level or higher).</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will be expected to: - Audit the manufacturing sites of our clients suppliers, sometimes without warning. Your areas of attention will include labor rights, health and safety, environmental security, and others, according to the applicable international standard or the client s in-house procedure - Be alert to any violations, staying vigilant when dealing with factory management, and recording all your findings in detailed reports, to be delivered to the client - Approach your job with utmost integrity, as your conduct during an audit can have lasting consequences for the supplier, factory staff, and our clients We may also request you to: - Provide your expertise in client meetings, to create custom quality control procedures based on their specific requirements - Contribute your ideas for improving the quality of our Operations projects</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A higher education degree in Engineering, Law, Economics, Social Sciences or a related major.</li><li>Master's degree.</li><li>3+ years of experience conducting social audits.</li><li>APSCA certification (CSCA preferred).</li><li>SMETA/BSCI/SA8000/WRAP or mixed audits done in recent 12 months.</li><li>Have good command of English (spoken and written)</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.</p><br><p>Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world</p><br><br><br>Job Description<ul><li>Provide <strong>2nd level support</strong> for network-related incidents and service requests (LAN, WAN, WLAN, VPN)</li><li>Troubleshoot and resolve escalated issues from 1st level support within defined SLAs</li><li>Monitor network performance and ensure system availability and reliability</li><li>Perform root cause analysis and implement corrective/preventive actions</li><li>Manage and maintain network devices (switches, routers, firewalls, access points)</li><li>Support configuration, installation, and upgrades of network infrastructure</li><li>Collaborate with global IT teams and external vendors when required</li><li>Contribute to documentation (network diagrams, procedures, knowledge base)</li><li>Participate in IT projects (network expansion, security improvements, migrations)</li><li>Ensure compliance with IT security policies and standards</li><li>Provide on-call support if required</li></ul><br><br>Qualifications and Experience<ul><li>University degree in Computer Science, Network Engineering, or related field</li><li>3–5 years of experience in network operations or IT infrastructure support</li><li>Strong knowledge of:<ul><li>TCP/IP, DNS, DHCP, VLANs, routing &amp; switching</li><li>Firewall technologies and VPNs</li><li>Network monitoring tools</li></ul></li><li>Experience with enterprise network equipment (e.g., Cisco)</li><li>Good understanding of ITIL processes (incident, Request, problem, change management)</li><li>Strong troubleshooting and analytical skills</li><li>Ability to work under pressure and manage multiple priorities</li><li>Good communication skills in English</li></ul><br><br>Benefits<ul><li>Certifications such as CCNA, CCNP, or equivalent</li><li>Experience in industrial or multinational environments</li><li>Knowledge of network security best practices</li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Essential Functions/Core Responsibilities&nbsp;<br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p> <p> </p> <p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p> <p> </p> <p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p> <p> </p> <p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p> <p> </p> <p> Maintain basic knowledge of client products and/or services</p> <p> </p> <p> Prepare complete and accurate work including appropriately notating accounts as required</p> <p> </p> <p> Participate in activities designed to improve customer satisfaction and business performance</p> <p> </p> <p> Offer additional products and/or services</p> <p> </p> <p> Track, document and retrieve information in call tracking database</p> <p> </p> <p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p> <p> </p> Candidate Profile <br><p> </p> <p> Courteous with strong customer service orientation</p> <p> </p> <p> Ability to effectively communicate, both written and verbally</p> <p> </p> <p> Dependable with strong attention to detail</p> <p> </p> <p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p> <p> </p> <p> Tolerance for repetitive work in a fast-paced, high production work environment</p> <p> </p> <p> Ability to work as a team member, as well as independently</p> <p> </p> <p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p> <p> </p> <p> Ability to rotate shifts, as needed</p> <p> </p> <p> Based on location and/or program, additional experience/skills may be required</p> <p> </p> <p>*Job requirements may vary by country and will not contravene any local laws</p> <p> </p> Career Framework Role <br><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p> <p> </p> <p> </p> <br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b><font dir="auto" ><font dir="auto" >Essential Functions/Core Responsibilities </font></font><font dir="auto" ><font dir="auto" >:&nbsp;</font></font></b><br><p> Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )</p> <p> Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p> <p> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p> <p> Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p> <p> Maintain basic knowledge of client products and/or services</p> <p> Prepare complete and accurate work including appropriately notating accounts as required</p> <p> Participate in activities designed to improve customer satisfaction and business performance</p> <p> Offer additional products and/or services</p> <p> Track, document and retrieve information in call tracking database</p> <p> Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p> <p> </p><b><br>&nbsp; Candidate Profile <br></b><p> </p> <p> Courteous with strong customer service orientation</p> <p> Ability to effectively communicate, both written and verbally</p> <p> Dependable with strong attention to detail</p> <p> Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</p> <p> Tolerance for repetitive work in a fast-paced, high production work environment</p> <p> Ability to work as a team member, as well as independently</p> <p> Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</p> <p> Ability to rotate shifts, as needed</p> <p> Based on location and/or program, additional experience/skills may be required</p> Career Framework Role <br><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div>As part of the development of our activity and the strengthening of our partner network, we are looking for an Account Manager-Market. You will be responsible for managing and developing a portfolio of strategic partners, with the objective of optimizing their performance on the platform while building long-term, high-quality, and mutually profitable relationships.</div> <div> </div> <div> <strong> <u>Main Mission</u> </strong> </div> <div>Ensure the management, monitoring, and development of a partner portfolio in order to maximize their performance on the platform and guarantee a sustainable, high-quality, and profitable collaboration.</div> <div> </div> <div> <u> <strong>Responsibilities:</strong> </u> </div> <div>- Develop and maintain strong, long-lasting relationships with portfolio partners.</div> <div>- Monitor and analyze partner performance.</div> <div>- Design and implement action plans to improve overall performance.</div> <div>- Ensure proper execution of commercial activations and promotions negotiated with partners.</div> <div>- Support and train partners.</div> <div>- Handle partner complaints and resolve disputes in coordination with internal teams.</div> <div>- Identify and develop upsell and cross-sell opportunities with existing partners.</div> <div>- Produce regular performance reports.</div> </div> <div> <div> Requirements <div> <div> <div>- Minimum of 3 years of experience in account management, Retail, sales, or a similar role.</div> <div>- Bachelor s degree (or equivalent) in business, marketing, management, or a related field.</div> <div>- Excellent interpersonal and analytical skills.</div> <div>- Ability to work with cross-functional teams.</div> <div>- Strong results-driven and performance-oriented mindset.</div> </div> </div> </div> </div> <div> <div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div> </div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Core Responsibilities Client Relationship Management: Act as the primary point of contact for technical support inquiries regarding our Output Management software suite.<br> Tiered Support: Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites.<br> Troubleshooting &amp; Resolution: Diagnose and resolve complex technical and application-level incidents reported by clients.<br> Patch Development: Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.<br>) to develop and deliver effective patches.<br> Cross-Functional Collaboration: Partner with internal R&amp;D/development teams and product experts, as well as external client operations teams to ensure seamless resolution.<br> Quality Assurance: Define, develop, and execute non-regression test suites to ensure stability.<br> Delivery &amp; Implementation: Deploy patches and provide hands-on assistance to clients during their implementation.<br> Technical Documentation: Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles.<br> Continuous Improvement: Proactively contribute to the refinement and optimization of support processes and workflows.<br> Secondary Responsibilities Modern Platform Support: Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments).<br> Services Collaboration: Assist the Services team with document design projects using our next-generation software offerings.<br> Required Technical Skills Mainframe Mastery: Strong proficiency in the IBM z/OS (MVS) ecosystem.<br> Development Languages: Expert-level knowledge of JCL and COBOL.<br> File Management: Solid understanding of VSAM file management systems.<br> Domain Expertise (Preferred): Operational or technical knowledge of Output Management (e.<br>g., print shop workflows, inserting/mailing processes, AFP print formats).<br> Tooling: Experience with ticketing systems and collaborative platforms (e.<br>g., Zoho Desk, MS SharePoint).<br> Office Suite: Advanced proficiency in MS Word is a plus.<br> Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent experience.<br> Experience: 2 to 5 years of professional experience in a similar support or engineering role.<br> Languages : French (fluent) and English (professional) Soft Skills: * Strong client-facing communication skills , with the ability to translate complex technical issues into clear business language.<br> High level of rigor, autonomy, strong service orientation, and analytical thinking.<br> Learning Agility: Proven capacity to commit to the long-term learning and mastery of complex, legacy, and modern software architectures.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Core Responsibilities Client Relationship Management: Act as the primary point of contact for technical support inquiries regarding our Output Management software suite.<br> Tiered Support: Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites.<br> Troubleshooting &amp; Resolution: Diagnose and resolve complex technical and application-level incidents reported by clients.<br> Patch Development: Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.<br>) to develop and deliver effective patches.<br> Cross-Functional Collaboration: Partner with internal R&amp;D/development teams and product experts, as well as external client operations teams to ensure seamless resolution.<br> Quality Assurance: Define, develop, and execute non-regression test suites to ensure stability.<br> Delivery &amp; Implementation: Deploy patches and provide hands-on assistance to clients during their implementation.<br> Technical Documentation: Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles.<br> Continuous Improvement: Proactively contribute to the refinement and optimization of support processes and workflows.<br> Secondary Responsibilities Modern Platform Support: Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments).<br> Services Collaboration: Assist the Services team with document design projects using our next-generation software offerings.<br> Required Technical Skills Mainframe Mastery: Strong proficiency in the IBM z/OS (MVS) ecosystem.<br> Development Languages: Expert-level knowledge of JCL and COBOL.<br> File Management: Solid understanding of VSAM file management systems.<br> Domain Expertise (Preferred): Operational or technical knowledge of Output Management (e.<br>g., print shop workflows, inserting/mailing processes, AFP print formats).<br> Tooling: Experience with ticketing systems and collaborative platforms (e.<br>g., Zoho Desk, MS SharePoint).<br> Office Suite: Advanced proficiency in MS Word is a plus.<br> Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent experience.<br> Experience: 2 to 5 years of professional experience in a similar support or engineering role.<br> Languages : French (fluent) and English (professional) Soft Skills: * Strong client-facing communication skills , with the ability to translate complex technical issues into clear business language.<br> High level of rigor, autonomy, strong service orientation, and analytical thinking.<br> Learning Agility: Proven capacity to commit to the long-term learning and mastery of complex, legacy, and modern software architectures.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Core Responsibilities Client Relationship Management: Act as the primary point of contact for technical support inquiries regarding our Output Management software suite.<br> Tiered Support: Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites.<br> Troubleshooting &amp; Resolution: Diagnose and resolve complex technical and application-level incidents reported by clients.<br> Patch Development: Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.<br>) to develop and deliver effective patches.<br> Cross-Functional Collaboration: Partner with internal R&amp;D/development teams and product experts, as well as external client operations teams to ensure seamless resolution.<br> Quality Assurance: Define, develop, and execute non-regression test suites to ensure stability.<br> Delivery &amp; Implementation: Deploy patches and provide hands-on assistance to clients during their implementation.<br> Technical Documentation: Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles.<br> Continuous Improvement: Proactively contribute to the refinement and optimization of support processes and workflows.<br> Secondary Responsibilities Modern Platform Support: Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments).<br> Services Collaboration: Assist the Services team with document design projects using our next-generation software offerings.<br> Required Technical Skills Mainframe Mastery: Strong proficiency in the IBM z/OS (MVS) ecosystem.<br> Development Languages: Expert-level knowledge of JCL and COBOL.<br> File Management: Solid understanding of VSAM file management systems.<br> Domain Expertise (Preferred): Operational or technical knowledge of Output Management (e.<br>g., print shop workflows, inserting/mailing processes, AFP print formats).<br> Tooling: Experience with ticketing systems and collaborative platforms (e.<br>g., Zoho Desk, MS SharePoint).<br> Office Suite: Advanced proficiency in MS Word is a plus.<br> Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent experience.<br> Experience: 2 to 5 years of professional experience in a similar support or engineering role.<br> Languages : French (fluent) and English (professional) Soft Skills: * Strong client-facing communication skills , with the ability to translate complex technical issues into clear business language.<br> High level of rigor, autonomy, strong service orientation, and analytical thinking.<br> Learning Agility: Proven capacity to commit to the long-term learning and mastery of complex, legacy, and modern software architectures.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: <i><b>Are you FIS?</b></i></p><br><p><u><b>About the Role:</b></u><br>You will be part of an international scrum team delivering enhancements and fixes for a global electronic trading workstation used across major asset classes. The role focuses on building, maintaining, and improving high‑performance Windows applications that support real‑time trading workflows. Success is measured by software quality, delivery reliability, and your ability to collaborate effectively with business and operations partners.</p><br><p><u><b>What You Will Be Doing:</b></u><br>• Design, develop, and maintain C/C++ software for real‑time electronic trading applications<br>• Analyze, troubleshoot, and resolve complex software defects across development and production environments<br>• Deliver client‑driven enhancements aligned with continuous delivery and quality standards<br>• Collaborate with business analysts to clarify requirements and propose technical solutions<br>• Produce unit tests, technical documentation, and training materials for delivered features<br>• Apply multi‑threading, design patterns, and performance optimization techniques<br>• Work closely with operations teams to support application stability and reliability<br>• Participate actively in agile ceremonies within a distributed scrum team</p><br><p><u><b>Required Qualifications:</b></u><br>• Strong proficiency in C/C++ software development<br>• Experience building and maintaining real‑time or performance‑critical applications<br>• Solid understanding of multi‑threaded programming and concurrency concepts<br>• Ability to analyze complex problems and deliver robust, maintainable solutions<br>• Experience working in agile or scrum development environments<br>• Effective communication skills with technical and non‑technical stakeholders<br>• Professional working proficiency in English or French</p><br><p><u><b>Preferred Qualifications:</b></u><br>• Experience with Windows development using Win32 and STL<br>• Knowledge of C# and the .NET framework<br>• Exposure to electronic trading systems or financial markets<br>• Experience collaborating with distributed or international teams</p><br><p><u><b>What We Offer you:</b></u><br>At FIS, we are as committed to growing our employees’ careers as our own business. We offer:</p><br><p>Opportunities to innovate in fintech</p><br><p>Inclusive and diverse team atmosphere</p><br><p>Professional and personal development</p><br><p>Resources to contribute to your community</p><br><p>Competitive salary and benefits</p><br><br><p>#LI-RB1<br>#LI-HYBRIDE</p><br><p><b>Privacy Statement</b></p><br><p>FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.</p><br><p><b>Sourcing Model</b></p><br><p>Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.</p><br><p>#pridepass</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.</p><p>CORE WORK ACTIVITIES Managing the Human Resources Strategy Executes and follows-up on engagement survey related activities. Champions and builds the talent management ranks in support of property and region diversity strategy. Translates business priorities into property Human Resources strategies, plans and actions Implements and sustains Human Resources initiatives at the property. Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. Creates value through proactive approaches that will affect performance outcome or control cost. Monitors effective use of myHR by property managers and employees. Leads and participates in succession management and workforce planning. Responsible for Human Resources strategy and execution. Serves as key change manager for initiatives that have high employee impact. Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process Analyzes open positions to balance the development of existing talent and business needs. Serves as coach and expert facilitator of the selection and interviewing process. Surfaces opportunities in work processes and staffing optimization. Makes staffing decisions to manage the talent cadre and pipeline at the property. Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. Monitors sourcing process and outcomes of staffing process. Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy Remains current and knowledgeable in the internal and external compensation and work competitive environments. Leads the planning of the hourly employee total compensation strategy. Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development Activities Ensures completion of the duties and responsibilities of the properties Human Resources staff members, as outlined in applicable job description(s). Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. Serves as resource to property Human Resources staff on employee relations questions and issues. Continually reinforces positive employee relations concepts.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area. OR 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. Experience operating within the Tunisian market, with understanding of local business practices, regulations, is preferred.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br>We are seeking experienced ServiceNow Developers and Technical Consultants with expertise across one or more ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery (HRSD), Customer Service Management (CSM), and Configuration Management Database (CMDB).<p>Successful candidates will be responsible for the configuration, development, support, and continuous improvement of ServiceNow solutions in live production environments, helping organizations optimize service delivery, automate workflows, improve operational efficiency, and enhance user experiences.</p><br>Key Responsibilities<ul><li>Design, configure, develop, and maintain ServiceNow solutions across one or more functional areas, including ITSM, ITOM, ITAM, HRSD, CSM, and CMDB.</li><li>Develop and enhance workflows, business rules, client scripts, UI policies, service catalog items, forms, and approval processes.</li><li>Build and maintain automation using Flow Designer and other ServiceNow platform capabilities.</li><li>Support incident, problem, change, request, asset, case management, and configuration management processes.</li><li>Troubleshoot and resolve production defects, system issues, and performance concerns.</li><li>Collaborate with business stakeholders, service owners, platform teams, and integration teams to translate requirements into scalable solutions.</li><li>Support release management activities, including testing, deployment, validation, and post-release support.</li><li>Contribute to platform governance, development standards, reusable design patterns, and best practices.</li><li>Participate in continuous improvement initiatives focused on service delivery, user experience, automation, data quality, and operational excellence.</li><li>Work effectively within Agile, iterative, or hybrid delivery environments.</li></ul>Required Qualifications<ul><li>3+ years of hands-on ServiceNow development experience (senior opportunities available for candidates with 7+ years of experience).</li><li>Strong experience in one or more ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, or CMDB.</li><li>Solid understanding of JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Flow Designer.</li><li>Experience configuring workflows, forms, catalog items, approvals, notifications, and service processes.</li><li>Experience supporting production environments, including defect resolution, enhancements, and operational support activities.</li><li>Strong analytical and problem-solving skills with the ability to troubleshoot complex platform issues.</li><li>Ability to work independently while collaborating effectively with cross-functional teams.</li><li>Excellent communication and stakeholder management skills.</li></ul>Preferred Qualifications<ul><li>Experience with IntegrationHub, REST/SOAP APIs, and third-party system integrations.</li><li>Exposure to Discovery, Service Mapping, MID Servers, Asset Management, CMDB, or Data Reconciliation processes.</li><li>Experience working in large-scale, enterprise ServiceNow environments.</li><li>Knowledge of Common Service Data Model (CSDM) and ServiceNow best practices.</li><li>Experience with customer-facing portals, workspaces, or employee service delivery solutions.</li><li>ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-HR, CIS-CSM, CIS-ITOM, or related certifications.</li></ul>Why Join Us?<p>You will have the opportunity to work on enterprise-scale ServiceNow programs, contribute to innovative digital transformation initiatives, and collaborate with global teams delivering best-in-class ServiceNow solutions across multiple business domains.</p><br><br><br><br><br><p><span>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.</span></p><br><p><b><span>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.&nbsp;More information on employment scams is available</span></b>&nbsp;<span>here</span><span><b><i>.</i></b></span></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Requisition ID 36706 Office Country Tunisia Office City Tunis Division Banking Countries of Operations Contract Type Short Term Contract Length 12 months Posting End Date 25/05/2026 Purpose of the Job The Receptionist is responsible for providing secretarial, clerical and administrative support to Resident Office (RO) staff in order to ensure an effective and efficient operation of the office. Acting as the first point of contact the Receptionist deals with general enquiries, answers phone calls and greets visitors as they arrive at the office. They also ensure that the office activities are running smoothly in terms of supplies and equipment and support the Resident Office staff with basic clerical duties and tasks. The Receptionist contributes to maintaining a safe and secure office environment by supporting basic security protocols, including visitor access control, monitoring of entry points, and adherence to safety and security procedures. As the first point of contact, the role also involves maintaining awareness of potential risks and promptly reporting any security or safety concerns in line with office guidelines. Accountabilities and Responsibilities Reception (75%) • Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable. • Answer questions about organization and provide callers with address, directions, and other information. • Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate. • Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log. • Manage visitor access in line with security procedures, including verifying identity, issuing guest passes, escorting visitors, and preventing unauthorized entry. • Monitor access to the office by observing entry points and, where applicable, using available systems (e.g. CCTV, alarms) to identify and report suspicious activity or security risks • Depending on RO, may prepare meeting rooms with presentation equipment/materials and refreshments; arrange passes, monitor visitors, and prepare periodical visitor statistics for HQ. • Assist visiting missions if required. • Support office safety and security by following established procedures, maintaining vigilance, and promptly reporting incidents, hazards, or irregular situations • In case of emergencies (e.g. fire alarms, medical situations), assist with initial response actions such as guiding visitors/staff and informing relevant contacts in line with office protocols. Clerical/Administrative (25%) • Work closely with the Admin Team and coordinate, where relevant, with the RO Security Focal Point to ensure smooth office operations and adherence to administrative and security procedures. • Arrange couriers screen, sort and process mail for RO staff, ensuring secure handling of sensitive or confidential documents. • Scan, copy and send documents. • Depending on RO, it may be required to provide ad hoc support to the assistants/administrative staff/Office Manager • May be responsible for the maintaining of staff whereabouts schedule. • May be responsible for checking general RO e-mail and forwarding to the relevant staff member for further action. • May be entitled to ITC duties • Assist in maintaining accurate administrative records (e.g. contact lists) to support safety, communication, and emergency preparedness. • Report any observed security, safety, or operational risks or irregularities to the Admin Team or RO Security Focal Point in a timely manner. What is it like to work at the EBRD? Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. The EBRD environment provides you with: • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in; • A working culture that embraces inclusion and celebrates diversity; • An environment that places sustainability, equality and digital transformation at the heart of what we do. Diversity is one of the Bank s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum secondary education, university preferred. • Previous experience in a receptionist / secretarial capacity. • Familiarity with the use of office equipment, such as fax, photocopiers etc. • Excellent verbal communication skills with a good telephone manner. • Good interpersonal skills. • Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary. • Ability to work on own initiative and take responsibility where necessary and to work as part of a team. • Multilingual English plus relevant country of operation language • A good phone manner and excellent organisational skills with ability to deal with people effectively. • Follow the Bank s policies and procedures, including basic safety and security protocols. • Awareness of confidentiality requirements and information security principles in an office environment. • Ability to remain vigilant and exercise sound judgement when handling visitors, communications, and sensitive information. • Security certification, training, or prior security-related background is considered an asset. • Ability to work to a high standard (and while under pressure). • Responsible and attentive approach to maintaining a safe, secure, and well-controlled office environment. • Honest and trustworthy. • Good time management skills. • Cultural awareness and sensitivity.</p><p></p></section>