Customer Service Jobs in Tunisia in Tunisia 2026

0 to 0 years Naukri Gulf

Customer Support Operator

On-site - Tunisia - Tunis 22 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Your daily tasks: Handle customer calls ensuring good quality. Understand customer requests and identify their needs. Dispatch requests to the appropriate departments by direct transfer or ticket creation. Ensure ancillary tasks / Backlog / EXO. Participate in action plans and continuous training. Report difficulties encountered. Consult new instructions and new processes on available channels.</div></section><section>Desired Candidate ProfileYou have a successful first experience in customer relations. Listening, you appreciate human contact, the sense of service and you invest fully in your missions. You have excellent diction and impeccable spelling. With good interpersonal skills, you also demonstrate a developed synthesis spirit.</section>

0 to 0 years Bayt

SaaS Customer Support Specialist

Remote - Tunisia 17 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Right now, we’re expanding our talent bench — a pool of skilled Technical Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: Deliver outstanding customer support via calls, chats and emails; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists, What you need to succeed in this role: Strong English skills (C1 for both spoken and written); At least 1 year of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions similar role; Excellent problem-solving abilities with a customer-first mindset; Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; High attention to detail and accuracy in managing customer information; Basic computer skills and ability to work with CRM systems and support tools; Commitment to delivering high-quality customer service and meeting performance targets; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Experience with Zendesk is a strong advantage; An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements. Benefits: Provide services during flexible hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . </div>

0 to 0 years Naukri Gulf

Customer Support Specialist

On-site - Tunisia - Tunis 16 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries.</div></section><section>Desired Candidate Profile<ul><li>Excellent oral and written communication skills for both English and French languages.</li><li>Ability to conduct dialogue politely and professionally.</li><li>Ability to work with large volumes of information.</li><li>Attention to detail and accuracy in documentation.</li><li>Proficiency in PC and basic office programs.</li><li>Skills in working with CRM systems and other specialized software.</li></ul></section>

0 to 0 years Naukri Gulf

Customer Demand Planning

On-site - Tunisia - Tunis 25 May 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">- Ensures accurate and efficient production scheduling process for customer satisfaction, respecting defined FG inventory policy and minimizing risk of production of obsolete stock - Ensures OTIF deliveries, respecting customer demand at the optimum cost level - Analyses customer demand, creates a rough, workable production plan in line with the MPS and provides it to production - Conducts permanent monitoring of production output to ensure availability of FG in line with Customer Demand and FG Inventory Startegy - Identifies urgent products and escalates the issue to the responsible persons; proposes alternative delivery plan if the customer deadlines risk not to be achieved - Supports the dispatch process and outbound truck planning - Maintains the parameters and accuracy of Finished Good inventory into the ERP system - Coordinates with procurement the material availability in case of relevant customer demand deviation and to prevent material shortages - Supports the technical change process in order to ensure the availability of material and to avoid obsolescence - Maintains regular contact with the Adv. FG WHs inside the Country or selected Customers for direct deliveries to the customers - Prepares the analysis to establish the claims to be submitted to the customer (obsolete stock and nonperformance costs due to customer demand deviation) - Supports the Stock Take process in the facility - Tracks FG excess stock and takes necessary actions to reduce it</div></section><section>Desired Candidate ProfileLevel of Education : Engineer or equivalent <ul> <li>Experience: min 3 years in supply chain</li> <li>Field of Study: Technical/Scientific</li> <li>Language : French & English</li> <li>IT: Microsoft Office</li> <li>Social competences: Communication, social & intercultural sensitivity, change management, target & result orientation, motivation & resilience, self-organization, conflict management, teamwork</li> <li>Pofessional Skills: Customer Specific Requirements/Solution Delivery Methodology/ Process Capability/ Problem Solving Techniques /Performance Measurement /Diagnostics</li> </ul></section>

0 to 0 years Naukri Gulf

Customer Demand Planning

On-site - Tunisia - Tunis 25 May 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">- Ensures accurate and efficient production scheduling process for customer satisfaction, respecting defined FG inventory policy and minimizing risk of production of obsolete stock - Ensures OTIF deliveries, respecting customer demand at the optimum cost level - Analyses customer demand, creates a rough, workable production plan in line with the MPS and provides it to production - Conducts permanent monitoring of production output to ensure availability of FG in line with Customer Demand and FG Inventory Startegy - Identifies urgent products and escalates the issue to the responsible persons; proposes alternative delivery plan if the customer deadlines risk not to be achieved - Supports the dispatch process and outbound truck planning - Maintains the parameters and accuracy of Finished Good inventory into the ERP system - Coordinates with procurement the material availability in case of relevant customer demand deviation and to prevent material shortages - Supports the technical change process in order to ensure the availability of material and to avoid obsolescence - Maintains regular contact with the Adv. FG WHs inside the Country or selected Customers for direct deliveries to the customers - Prepares the analysis to establish the claims to be submitted to the customer (obsolete stock and nonperformance costs due to customer demand deviation) - Supports the Stock Take process in the facility - Tracks FG excess stock and takes necessary actions to reduce it</div></section><section>Desired Candidate ProfileLevel of Education : Engineer or equivalent Experience: min 3 years in supply chain Field of Study: Technical/Scientific Language : French & English IT: Microsoft Office Social competences: Communication, social & intercultural sensitivity, change management, target & result orientation, motivation & resilience, self-organization, conflict management, teamwork Pofessional Skills: Customer Specific Requirements/Solution Delivery Methodology/ Process Capability/ Problem Solving Techniques /Performance Measurement /Diagnostics</section>

0 to 0 years Bayt

Customer Solution Center Rep

On-site - Tunisia 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Graduate Customer Solution Center Rep 4 - Technical French/English Description - Description:  This role is responsible for resolving basic to moderate technical issues and escalate complex cases, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.    Responsibilities <ul><li>Manages customer interactions across multiple channels.</li><li>Demonstrates empathy and professionalism in all interactions</li><li>Identifies customer issues and manages expectations effectively</li><li>Logs and updates customer cases and ensures proper follow-up through resolution or handover</li><li>Validates customer entitlement and warranty details, performing clarification and re-entitlement when required</li><li>Contacts customers when additional information or clarification is needed</li><li>Ability to troubleshoot remotely using support tools</li><li>Handles timely elevation and/or escalation</li><li>Works effectively with internal support teams and escalation groups</li><li>Coordinates support activities, including planning and dispatching resources</li><li>Provides feedback to support continuous improvement and operational excellence</li><li>Manages multiple tasks or cases simultaneously with minimal supervision </li><li>Ability to handle high volumes of contacts while maintaining quality</li></ul> Key deliverables  <ul><li>Achieve defined CSAT targets</li><li>Meet productivity and quality KPIs</li><li>Maintain accurate documentation in tools</li><li>Ensure all incoming calls/tickets are answered on time (SLA) </li><li>Handle cases in given timeframes (Turn-Around-Time) </li><li>Ensure cases are handled according to the quality criteria and requirements </li><li>Achieve individual performance targets</li><li>Adhere to company policies, procedures, and Standards of Business Conduct</li></ul>  Education & Experience Recommended <ul><li>Recent graduates who obtained their degree within the past 12 months are eligible for this position</li><li>High School Diploma/General Education Diploma (GED)/Higher Secondary education</li></ul> Other requirements  ·Excellent communication skills in French (mandatory) and proficiency in English is a strong advantage   Knowledge & Skills • Understanding of Basic IT concepts  • Computer Science  • Help Desk Support  • Issue Tracking  • Microsoft Office 365  • Microsoft Windows 10/11  • Operating Systems  • Peripheral Devices  • Technical Support    Cross-Org Skills  • Effective Communication  • Results Orientation  • Learning Agility  • Digital Fluency  • Customer Centricity      Disclaimer  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.    Equal Opportunity Employer (EEO) -  HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" About HP At HP, you’ll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. If you’re looking to join a company that allows you to connect with a network of professionals eager to support you in doing your best work, we want to talk to you. Our legendary culture guides every employee toward success—fostering collaboration and driving innovation. Operating in over 170 countries, HP is always creating new services, products, and capabilities giving you more opportunities to advance your career. Here, innovation is the key to professional development and career mobility. When you join HP, you’re joining a company that believes every voice matters and that we all deserve a seat at the table. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves. You will be part of a global laboratory where different perspectives and experiences will help you solve problems in new ways. This is where you can build a long and wide-ranging career. Job - Services Schedule - Full time Shift - No shift premium (Tunisia) Travel - Relocation - Equal Opportunity Employer (EEO) -  HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" </div>

0 to 0 years Bayt

Customer Solution Center Rep

On-site - Tunisia 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Graduate Customer Solution Center Rep 4 - Technical English/Spanish Description - Description:  This role is responsible for resolving basic to moderate technical issues and escalate complex cases, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.    Responsibilities <ul><li>Manages customer interactions across multiple channels. </li><li>Demonstrates empathy and professionalism in all interactions </li><li>Identifies customer issues and manages expectations effectively </li><li>Logs and updates customer cases and ensures proper follow-up through resolution or handover </li><li>Validates customer entitlement and warranty details, performing clarification and re-entitlement when required </li><li>Contacts customers when additional information or clarification is needed </li><li>Ability to troubleshoot remotely using support tools </li><li>Handles timely elevation and/or escalation </li><li>Works effectively with internal support teams and escalation groups </li><li>Coordinates support activities, including planning and dispatching resources </li><li>Provides feedback to support continuous improvement and operational excellence </li><li>Manages multiple tasks or cases simultaneously with minimal supervision  </li><li>Ability to handle high volumes of contacts while maintaining quality </li></ul> Key deliverables  <ul><li>Achieve defined CSAT targets </li><li>Meet productivity and quality KPIs </li><li>Maintain accurate documentation in tools </li><li>Ensure all incoming calls/tickets are answered on time (SLA)  </li><li>Handle cases in given timeframes (Turn-Around-Time)  </li><li>Ensure cases are handled according to the quality criteria and requirements  </li><li>Achieve individual performance targets </li><li>Adhere to company policies, procedures, and Standards of Business Conduct </li></ul>  Education & Experience Recommended <ul><li>Recent graduates who obtained their degree within the past 12 months are eligible for this position </li><li>High School Diploma/General Education Diploma (GED)/Higher Secondary education </li></ul> Other requirements  ·Excellent communication skills in English (mandatory) and proficiency in Spanish is a strong advantage   Knowledge & Skills • Understanding of Basic IT concepts  • Computer Science  • Help Desk Support  • Issue Tracking  • Microsoft Office 365  • Microsoft Windows 10/11  • Operating Systems  • Peripheral Devices  • Technical Support    Cross-Org Skills  • Effective Communication  • Results Orientation  • Learning Agility  • Digital Fluency  • Customer Centricity      Disclaimer  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.    Equal Opportunity Employer (EEO) -  HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" About HP At HP, you’ll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. If you’re looking to join a company that allows you to connect with a network of professionals eager to support you in doing your best work, we want to talk to you. Our legendary culture guides every employee toward success—fostering collaboration and driving innovation. Operating in over 170 countries, HP is always creating new services, products, and capabilities giving you more opportunities to advance your career. Here, innovation is the key to professional development and career mobility. When you join HP, you’re joining a company that believes every voice matters and that we all deserve a seat at the table. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves. You will be part of a global laboratory where different perspectives and experiences will help you solve problems in new ways. This is where you can build a long and wide-ranging career. Job - Services Schedule - Full time Shift - No shift premium (Tunisia) Travel - Relocation - Equal Opportunity Employer (EEO) -  HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" </div>

0 to 0 years Bayt

Customer Care Agent

On-site - Tunisia - Tunis 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Title: Goldstar Cimpress Customer Care Agent Location: Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: To primarily manage and develop Cimpress Accounts - namely Cimpress family merchants such as Vistaprint, Cimpress Open, WirmachenDruck, Pixart, Druck.at and Printdeal - through proactive account management and providing the highest levels of service. Performing the role in line with the Goldstar Values: Family - Treating our customers and our Goldstar team members like family Simplicity - Ensuring all our solutions we supply for our customers are easy with no hassle Delighting our customers – We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product Work hard, play hard - Work hard and give our all and at the same time love and enjoy what we do Primary responsibilities   Build Key Account Relationships  <ul> <li>Provide a full and proactive day-to-day account management service for some key Cimpress merchant accounts </li> <li>Responsible for relationship development and meeting all customer expectations </li> </ul> MCP Platform Management  <ul> <li>Become an expert in CARE modules Cimpress MCP (Mass Customisation Platform) including order operations, Claims, Product Catalog and pricing explorer</li> <li>Using all MCP based reports such as Failed to Import Dashboard, SLA report, Vistaprint order dashboard, claims platform, order management report and supplier inventory manager to support on-time shipments and visibility of all orders </li> </ul> Order Management and Issue Resolution  <ul> <li>Regular order management to ensure that our production team is meeting agreed dispatch and delivery targets. Manage and resolve escalated client and order issues </li> <li>Work closely with production and other Goldstar support teams to ensure smooth flow of Cimpress merchant orders, using initiative to help resolve any issues (logo, order release, orders failed to import, address corrections)</li> <li>Weekly meetings with Senior Merchandising Manager and MCP team</li> </ul> Order Entry and Management of select Manual orders. Includes: <ul> <li>Manual POs for blank product from Vista </li> <li>Any needed Manuel POs for Print Brothers/Print Group (example: AllesklarDruck)</li> </ul> Product Knowledge  <ul> <li>Be a product expert in all facets of what Goldstar offers and the features and benefits</li> <li>Keep up with industry trends and the competitive landscape</li> </ul> Requirements & Qualifications Previous experience and knowledge <ul> <li>Previous experience working with promotional products distributors, and a detailed understanding of the supplier / distributor market is an absolute necessity </li> <li>1-2 years customer service experience particularly in relation to finding customer solutions is essential </li> <li>An understanding of the promotional merchandise web-to-print market is an advantage </li> </ul> Key Skills and Attributes  <ul> <li>Ambitious and driven, with an ability to build strong customer relationships </li> <li>Demonstrate ability of using initiative to solve customer problems and the ability to maintain calm and professional under pressure </li> <li>Strong attention to detail is a key requirement for this role </li> <li>Self- motivated and able to work in a self-directed entrepreneurial environment </li> <li>Work in a fast paced environment </li> <li>Great telephone manner: courteous interpersonal, communication and presentation skills </li> <li>A sense of urgency and ability to, clear speech, good call management, assertive & tenacious </li> <li>Computer literate, with good keyboard skills; and in particular strong excel skills are essential   </li> <li>Team player with strong organization skills </li> <li> Fluent level in English. Another European language will be a plus  </li> </ul> What we will provide:  <ul> <li>The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business </li> <li>A supportive environment with opportunities to grow and develop your career </li> <li>A modern, fast paced and exciting company culture </li> </ul> Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First:  We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement:  We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented:  We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity:  We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric:  We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Goldstar Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We’re committed to helping shape a better, brighter future—together #LI-NG1 #LI-Onsite </div>

0 to 0 years Bayt

Customer Support Agent

On-site - Tunisia - Tunis 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Title: Goldstar Customer Support Agent Dutch Market - Day Shift Location: Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the Belgian and Netherlands markets (BE/NL), ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Primary responsibilities   Customer Support& Communication <ul><li>Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner.</li><li>Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution.</li><li>Proactively communicate updates and manage customer expectations throughout the order process.</li></ul>Pre-Order Support <ul><li>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</li><li>Support customers and sales teams with product selection, vision boards, and other sales tools.</li><li>Handle inquiries related to compliance, packaging, rush requests, and special order requirements.</li></ul>Post-Order Support <ul><li>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</li><li>Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities.</li><li>Create redo orders, production requests, and factory backorders where required.</li></ul>Issue Resolution & Escalation Management <ul><li>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</li><li>Process credit memos and coordinate corrective actions where necessary.</li><li>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</li></ul>Cross-Functional Collaboration <ul><li>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</li><li>Support internal teams with API inquiries, website registration, and system-related processes when needed.</li></ul>Administration &Performance <ul><li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li><li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li><li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li></ul>Additional Duties <ul><li>Comply with all company policies, procedures, and safety regulations.</li><li>Maintain a clean and organised work environment.</li><li>Support additional tasks and projects as required by management.</li><li>Must be available to handle inbound and outbound communications (internal and external).</li></ul> Requirements & Qualifications Experience <ul><li>Previous experience in a customer service or sales role is essential. </li><li>Experience in a B2B environment is an advantage.</li><li>Experience in the promotional products industry is a plus but not required.</li></ul>Skills &Competencies <ul><li>Fluent written and verbal communication skills in English are essential</li><li>Strong customer service mindset with excellent communication and interpersonal skills.</li><li>Strong problem-solving skills and ability to make decisions quickly under pressure.</li><li>Excellent attention to detail and a high level of accuracy.</li><li>Strong organisational and time management skills with the ability to prioritize effectively.</li><li>Ability to work with urgency in a fast-paced and dynamic environment.</li><li>Team player with the ability to collaborate cross-functionally.</li></ul>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First:  We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement:  We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented:  We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity:  We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric:  We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Goldstar Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We’re committed to helping shape a better, brighter future—together #LI-SN1 #LI-Onsite </div>

0 to 0 years Bayt

Customer Support Agent

On-site - Tunisia - Tunis 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Title: Goldstar Customer Support Agent DACH Market - Day Shift Location: Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor Overview of Role: The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the German market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams. This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support. Primary responsibilities   Customer Support & Communication <ul><li>Handle inbound and outbound customer communications via email, phone, and chat in a professional and timely manner.</li><li>Provide excellent customer service by resolving inquiries, complaints, and escalations through to full resolution.</li><li>Proactively communicate updates and manage customer expectations throughout the order process.</li></ul>Pre-Order Support <ul><li>Manage customer requests related to pricing, quotations, product information, virtuals, samples, and product alternatives.</li><li>Support customers and sales teams with product selection, vision boards, and other sales tools.</li><li>Handle inquiries related to compliance, packaging, rush requests, and special order requirements.</li></ul>Post-Order Support <ul><li>Provide order updates, tracking information, and support for out-of-stock alternatives or order changes.</li><li>Manage missed ship dates, delivery issues, returns, pickups, and reverse logistics activities.</li><li>Create redo orders, production requests, and factory backorders where required.</li></ul>Issue Resolution & Escalation Management <ul><li>Create and manage tickets, service requests, and action requests in internal systems to track and resolve issues efficiently.</li><li>Process credit memos and coordinate corrective actions where necessary.</li><li>Escalate issues appropriately and collaborate with internal stakeholders to ensure timely resolution.</li></ul>Cross-Functional Collaboration <ul><li>Work closely with Sales, Production, Logistics, and other internal teams to ensure smooth order processing and customer satisfaction.</li><li>Support internal teams with API inquiries, website registration, and system-related processes when needed.</li></ul>Administration & Performance <ul><li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li><li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li><li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li></ul>Additional Duties <ul><li>Comply with all company policies, procedures, and safety regulations.</li><li>Maintain a clean and organised work environment.</li><li>Support additional tasks and projects as required by management.</li><li>Must be available to handle inbound and outbound communications (internal and external).Support internal teams with API inquiries, website registration, and system-related processes when needed.</li></ul>Administration &Performance <ul><li>Maintain accurate records of customer interactions, issues, and resolutions in internal systems.</li><li>Monitor and manage assigned tasks and workflows, ensuring SLAs and KPIs are consistently met.</li><li>Contribute to team goals related to service levels, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li></ul>Additional Duties <ul><li>Comply with all company policies, procedures, and safety regulations.</li><li>Maintain a clean and organised work environment.</li><li>Support additional tasks and projects as required by management.</li><li>Must be available to handle inbound and outbound communications (internal and external).</li></ul> Requirements & Qualifications <ul><li>Languages – Native-level or near-native German language skills are required, particularly in spoken communication, as this role involves frequent phone interaction with customers and requires the ability to clearly understand, interpret, and resolve customer inquiries efficiently. </li><li>Intermediate to Upper Inermediate written and verbal communication skills in English are also essential</li><li>6 months seniority in National Pen is required</li><li>Strong customer service mindset with excellent communication and interpersonal skills.</li><li>Strong problem-solving skills and ability to make decisions quickly under pressure.</li><li>Excellent attention to detail and a high level of accuracy.</li><li>Strong organisational and time management skills with the ability to prioritize effectively.</li><li>Ability to work with urgency in a fast-paced and dynamic environment.</li><li>Team player with the ability to collaborate cross-functionally.</li><li>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage</li></ul>Strong computer literacy, including Microsoft Office, and online systems/databases. Salesforce experience would be an advantage Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First:  We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement:  We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented:  We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity:  We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric:  We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Goldstar Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We’re committed to helping shape a better, brighter future—together #LI-AA1 #LI-Onsite </div>

0 to 0 years Bayt

Specialist Customer Demand Planning

On-site - Tunisia 6 May 2026

Logistics, Supply Chain & Procurement

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company DescriptionLEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world Job DescriptionEnsures planning of services, goals, capacity, budgets and coordination of specific subjects within the area of responsibility  Ensures full compliance with LEONI procedures and respect of Norms IATF, ISO14001, etc Supports creation and release of department internal instructions Supports and ensures optimization and standardization of new and existing processes Proposes and assesses solutions for deviations and escalates according to defined escalation paths  Ensures the completeness of activities within the RM/ Semi-FG and FG whs.  Identifies performance deviations based on the KPIs and develops action plans  Supports the layout definition and the space requirements for the RM/ Semi-FG and FG whs Ensures management of the technical equipment used in the material handling Supports the implementation of the internal material flow system Supports the inbound/outbound truck planning Organization of prioritized booking and processing of RM based on shortage information Supports the Stock-take process in the plant Ensures that safety rules are implemented and respected Ensures the accuracy of stocks within the warehouse Qualifications and Experience<ul><li>Level of Education : Engineer / Master's Degree</li><li>Field of Study: Industrial Engineering / Logistics or equivalent </li><li>Experience: 1 year of experience is appreciated</li><li>Language : French & English </li><li>IT: Microsoft Office</li><li>Social competences: Communication, social & intercultural sensitivity, change management, target & result orientation, motivation & resilience, self-organization, conflict management, teamwork</li><li>Pofessional Skills: Production Management / Supply Chain Management / ERP Systems</li></ul> </div>

0 to 0 years Bayt

Room Service Manager

On-site - Tunisia 19 June 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips. About the role Plan, organize, control and direct the work of employees in the Room Service Department while ensuring guest satisfaction. What you will do <ul><li>Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation. </li><li>The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. </li><li>Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services. </li><li>The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. </li><li>Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. </li><li>Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. </li><li>Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. </li><li>Work harmoniously and professionally with co-workers and supervisors. </li></ul>What you bring Education: College degree preferably specializing in hotel/restaurant management or equivalent experience is required. Experience: <ul><li>Two to three years previous experience in a line, supervisory or assistant manager position in Food & Beverage. </li><li>Previous experience in Room Services is mandatory. </li></ul> Skills and Abilities: <ul><li>Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. </li><li>Working knowledge is generally learned on-the-job. </li><li>Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting. </li><li>Requires ability to operate computer equipment and other food & beverage computer systems. </li><li>Requires reading, writing and oral proficiency in the English language. </li></ul> What we offer:  • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Employee Discount for stays at any Four Seasons worldwide • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals Schedule & Hours: <ul><li>full time, and hours expected to be worked (early mornings, days, evenings, overnights, or weekends.</li></ul> </div>

0 to 0 years Bayt

Field Service Engineer

On-site - Tunisia 7 June 2026

Engineering

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description Key missions of the position: We are seeking a skilled and dedicated Service Engineer to join our team, specializing in the Troubleshooting of field complaint and perform installation, commissioning and maintenance of Wabtec systems. The candidate will require to have a strong understanding of mechanical, electrical and Pneumatic circuit diagrams, electronic components, and their working principles. This role requires hands-on experience in trou bleshooting, repairing of Electrical, mechanical and pneumatic systems. Roles and responsibility are as below: Production Support: Assist in the Installation, commissioning, Testing of Wabtec system/Product in the rolling stock Field Complaint Resolution: Troubleshoot and resolve the field complaints related to Wabtec systems, providing timely resolution and closure of the complaints. Such requirement relates to troubleshooting the Mechanical, electrical, electronics, pneumatic or maintenance related issues and relacing the defective part to close the complaint within the contractual timelines. Installation and Commissioning: Support the installation and commissioning of the Wabtec product and performing the required testing. Enabling customer to perform the task in a right manner if needed. Retrofit, Maintenance and Repairs: Perform retrofit, regular maintenance and emergency repairs on Wabtec products inline with procedure and site requirement. Reporting and Documentation: Report and record the field interventions performed by himself and associated team. The service engineer would require making a report of the issue and also get the Joint notes or associated document as needed by customer contract. Daily, weekly and Monthly reports to be submitted to manager. NCR and Failed Part Management: Maintain accountability for Non-Conformance Reports (NCR), maintain consumed spares/Failed part and site spares data. Organizing the dispatch of the defective parts from site to plant in co-ordination with plant team. Customer Interaction: Communicate effectively with clients to understand their issues and provide clear explanations of the work performed. Follow up the closure of Nonconformity reports and work orders issued. Travel: Willingness to travel across India to various sites as needed for warranty, installation & Commissioning, retrofit and maintenance service for the customer order. Safety, Quality, and Compliance: Ensure all work is performed in accordance with our organization’s strict safety, quality, and compliance standards. Education/Training <ul><li>Degree or Diploma in Mechanical / Electrical & electronics.</li></ul>Professional Experience: <ul><li>How many years of professional experience in a specific professional area are required for the position?</li><li>Minimum of 5 years of experience in a similar role (Field service) preferably in the transportation railways or Lifts and escalator with good troubleshooting skills</li></ul>Key Competences (Transversal/Professional) <ul><li>Reading and interpreting circuit diagrams : Intermediate</li><li>Knowledge on software installation : Novice</li><li>Troubleshooting & repair:Advanced</li><li>problem-solving abilities: Advanced</li><li>Microsoft Office:Intermediate</li><li>Communication: English speaking and writing:Intermediate</li></ul>Languages: <ul><li>English and Hindi & Any other regional language (is an added advantage)</li></ul>Other Specifications: <ul><li>Position will be initially in Eastern region, subsequently transferrable anywhere in the country  </li><li>Ability to learn quickly. Agility to adapt to new environment/ business strategies</li><li>Collaborate with multiple departments</li><li>Passionate to lead and take initiatives</li><li>Good attitude and interpersonal relationship</li></ul> Additional Information What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.   Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you. </div>

0 to 0 years Naukri Gulf

Customer Advisor

On-site - Tunisia - Tunis 2 July 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">At Transcom, we are passionate about customer experience (CX). We are as dedicated to our clients as their own fans are. That's why the most iconic fashion brands and global e-commerce leaders trust us. We are the driving force behind the platforms that are redefining online shopping and fashion tech. Today, we are looking for a dynamic, French-speaking Customer Advisor, a true brand ambassador, capable of guiding our customers through their shopping experience and resolving their requests with style, speed, and empathy. What we offer you:   <ul> <li>International and inclusive environment: A setting where you will feel supported, encouraged and welcomed from day one.</li> <li>Continuous development: Access to our internal learning platforms and external training.</li> <li>Infinite growth opportunities: 90% of our managers started their careers as customer advisors.</li> <li>Paid training: A 2-3 week training cycle to introduce you to the specifics of the job.</li> <li>Comfort and well-being: Modern offices with relaxation areas for your breaks.</li> <li>Flexibility and benefits: Flexible working hours, free taxi transport for shifts ending between 7:30 p.m. and 11:00 p.m., as well as various company benefits and discounts. </li> </ul> Join Transcom as a Customer Advisor <ul> <li>As a Customer Advisor, you will be on the front line supporting our users and making a significant impact. In this role, you will:</li> <li>Working for a leading global platform for second-hand fashion, dedicated to making sustainable fashion accessible while boosting customer engagement in international markets.</li> <li>To provide an exceptional customer experience by responding to requests quickly and accurately, primarily by telephone.</li> <li>Contribute to the success of the project by proposing improvements, sharing your knowledge and learning alongside your colleagues.</li> <li>Working on a rotating schedule</li> </ul> Search profile: <ul> <li>To succeed in this role, you will need:</li> <li>Mastery of French: Level C1 or native language (written and oral).</li> <li>My English proficiency: Minimum level B2 (written and oral).</li> <li>Excellent communication skills: Great interpersonal skills, empathy and active listening skills.</li> <li>Mental agility: The ability to quickly absorb information, adapt, and react to change.</li> <li>Positive attitude: A genuine desire to offer a "brilliant" experience; you are convinced that customers deserve more than just technical support. </li> </ul> Life at Transcom At Transcom, our commitment is unwavering. To our customers, but also to each other. Every day, new people begin their journey with us. They take their current potential and transform it into future skills. They are valued for their hard work, teamwork, and mutual support. They become the driving force behind positive and lasting change within their teams and communities. It's simply our DNA at Transcom. Here, we are caring and we support one another. You are included, just as you are, from day one. And with the right mindset, there are no limits to what we can achieve together. </div></section>

0 to 0 years Naukri Gulf

Customer Support Consultant SupportYourApp

On-site - Tunisia - Tunis 24 June 2026

Logistics, Supply Chain & Procurement

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Deliver outstanding customer support via phone calls, chats, and emails; Manage day-to-day guest communication and ensure a smooth guest experience; Ensure the operational success of our guest services and maintain high levels of guest satisfaction; Manage day-to-day guest communication, ensuring timely, professional, and consistent responses across various platforms; Monitor and respond to messages during key hours, particularly around critical booking periods such as arrivals and departures; Coordinate with cleaning and maintenance teams to ensure smooth operations, resolving any issues efficiently; Handle guest concerns from start to full resolution, escalating when necessary to ensure guest satisfaction; Use internal tools (Hostaway, Duve, Turno, AppSheet) to manage reservations, tasks, and guest information accurately; Process booking modifications, including extensions, date changes, and special requests promptly; Evaluate and manage refund requests in line with company policies and guidelines, following up to ensure timely resolution.</div></section><section>Desired Candidate ProfileExcellent English and French skills (C1 for both spoken and written); At least 6 months of experience in a customer support role; Strong analytical thinking and research skills; Experience in travel industry/hospitality; Positive, proactive and responsible attitude; Familiarity with internal tools such as Hostaway, Duve, Turno, AppSheet, or similar reservation and guest management systems; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).Experience in hospitality or property management industry.</section>

0 to 0 years Naukri Gulf

UK Customer Care Specialist

On-site - Tunisia - Tunis 22 June 2026

Information Technology

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">What You Will Do • Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner • Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures • Use appropriate systems and available resources as necessary to assist in responding to each request • Support and provide information to all internal and external customers in a professional and courteous manner • Participate in cross-functional communications and meetings to support the team/domain/center • Perform additional responsibilities as required Your Qualifications At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply even if you feel that you don t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities. • Undergraduate degree or equivalent experience in Marketing or Business Administration preferred • Strong command of the English language • At least one (1) year of customer service experience • Previous experience in a multi-channel customer service environment preferred • The ability to provide excellent customer service while multi-tasking Nice to Have • Experience with graphic design and/or photo imaging design software a plus Why You'll Love Working Here There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We re an inclusive community. We re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team. </div></section>

0 to 0 years Bayt

Support Agent

On-site - Tunisia 24 July 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Title: Goldstar Processing Support Agent – UK Market (Day Shift) Location: Tunis, Tunisia Reporting to: Contact Centre Supervisor Overview of Role: The Order Processing Support Agent is responsible for managing the entire order processing cycle, from order entry stage to releasing orders to production. This role ensures that all orders are accurately entered into the system, verified for correctness, and released to the production team in a timely manner. Ready to join us? Apply now and become part of a team that values creativity, collaboration, and continuous growth. Primary responsibilities   <ul> <li>Accurately enter customer orders into GOPA (Goldstar Order Processing Application) and upload relevant documentation/files linked to the order.</li> <li>Review order details for completeness and correctness, including quantities, pricing, stock availability, art and delivery dates, etc.</li> <li>Ensure artwork is processed accurately and in a timely manner before sending to the customer for approval (if required)</li> <li>Confirm artwork and order details with customers, addressing any discrepancies or queries promptly.</li> <li>Monitor the status of orders throughout the dashboard, ensuring timely updates and communications with the customer. Calling the customer by phone may be required if no responses are received via email. </li> <li>Address and resolve any order-related issues or delays, escalating to your order processing supervisor as necessary.</li> <li>Ensure all information has been checked to a high level of detail before updating correct ship date and releasing to production. </li> <li>Ensure all necessary production requirements and production instructions, are complete and clear, to avoid orders being placed on clarify. </li> <li>Provide timely and accurate updates to customers regarding order status, changes, or delays. (eg supply eligible/stock issues, clarifies, production problems, etc) </li> <li>Proactively communicate with customers to manage expectations and ensure satisfaction. Any other tasks that may be required</li> </ul> Growth & Career Opportunities At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions. Perks of the Day Shift <ul> <li>Collaborate in real time with cross-functional and international teams.</li> <li>Enjoy a structured schedule aligned with business hours.</li> </ul> Requirements & Qualifications <ul> <li>Attention to detail – strong accuracy, reading, comprehension and listening skills are critical</li> <li>Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role</li> <li>Languages - Proficient written and oral (in English) is essential. </li> <li>Strong communicator – A team player with the ability to build relationships, and work with and through others to achieve Goldstar’s goals is essential </li> <li>Customer Service Focus - A passion for delivering the highest levels of customer service, a ‘customer is king’ mentality and the ability to resolve customer issues effectively over the telephone is essential</li> <li>A sense of urgency and the ability to work in a fast-paced and challenging work environment is essential</li> <li>Excellent organization and time-management skills are also essential</li> <li>Computer literate, with good keyboard skills; familiar with different on-line database packages and the Microsoft office Suite of products. Experience using the Matrix/GOPA entry app is an advantage.</li> </ul> What we Offer  At Pens.com, we are committed to supporting our employees both professionally and personally by offering: <ul> <li>Transportation Support: Shuttle service for a stress-free commute</li> <li>Health Insurance: Comprehensive medical coverage to support your well-being</li> <li>Meal Vouchers: Daily meal support to make your workdays easier.</li> <li>Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.</li> <li>Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.</li> </ul> Our Hiring Process <ul> <li>Application Review</li> <li>Phone screening (if your profile matches the role requirements)</li> <li>One interview with the Hiring Manager if the screening is successful (45 minutes to 1 hour)</li> <li>Final decision</li> </ul> Our values At Pens.com, we are guided by a set of core values that define our culture and approach to hiring: Customers-First:  We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression. Continuous Improvement:  We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes. Goal-Oriented:  We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress. Integrity:  We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people. People-Centric:  We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged. Employee Testimonial “Working as a Marketing Coordinator at Pens.com has given me great exposure to international campaigns and cross-functional collaboration. It’s a dynamic role where I’ve been able to develop both my analytical and creative skills while growing within a supportive team.” — Sirine K. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request. About Goldstar Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive. Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do, embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We’re committed to helping shape a better, brighter future—together #LI-AA1 #LI-Onsite </div>

0 to 0 years Bayt

Account Receivable

On-site - Tunisia 21 July 2026

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> POSITION SUMMARY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, credit cards payments in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. </div>

0 to 0 years Bayt

Chargé marketing service Ride Hailing

On-site - Tunisia 11 June 2026

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0 to 0 years Bayt

Graduate Customer Solution Center Rep 4 - Technical English/German

On-site - Tunisia 7 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Graduate Customer Solution Center Rep 4 - Technical English/German Description - Description:  This role is responsible for resolving basic to moderate technical issues and escalate complex cases, providing comprehensive responses about services and products, and assisting customers proactively. The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization. The role operates independently, using established protocols to address customer concerns with moderate judgment.    Responsibilities <ul><li>Manages customer interactions across multiple channels. </li><li>Demonstrates empathy and professionalism in all interactions </li><li>Identifies customer issues and manages expectations effectively </li><li>Logs and updates customer cases and ensures proper follow-up through resolution or handover </li><li>Validates customer entitlement and warranty details, performing clarification and re-entitlement when required </li><li>Contacts customers when additional information or clarification is needed </li><li>Ability to troubleshoot remotely using support tools </li><li>Handles timely elevation and/or escalation </li><li>Works effectively with internal support teams and escalation groups </li><li>Coordinates support activities, including planning and dispatching resources </li><li>Provides feedback to support continuous improvement and operational excellence </li><li>Manages multiple tasks or cases simultaneously with minimal supervision  </li><li>Ability to handle high volumes of contacts while maintaining quality </li></ul> Key deliverables  <ul><li>Achieve defined CSAT targets </li><li>Meet productivity and quality KPIs </li><li>Maintain accurate documentation in tools </li><li>Ensure all incoming calls/tickets are answered on time (SLA)  </li><li>Handle cases in given timeframes (Turn-Around-Time)  </li><li>Ensure cases are handled according to the quality criteria and requirements  </li><li>Achieve individual performance targets </li><li>Adhere to company policies, procedures, and Standards of Business Conduct </li></ul>  Education & Experience Recommended <ul><li>Recent graduates who obtained their degree within the past 12 months are eligible for this position </li><li>High School Diploma/General Education Diploma (GED)/Higher Secondary education </li></ul> Other requirements  <ul><li>Excellent communication skills in English (mandatory) and proficiency in German is a strong advantage </li></ul>  Knowledge & Skills • Understanding of Basic IT concepts  • Computer Science  • Help Desk Support  • Issue Tracking  • Microsoft Office 365  • Microsoft Windows 10/11  • Operating Systems  • Peripheral Devices  • Technical Support    Cross-Org Skills  • Effective Communication  • Results Orientation  • Learning Agility  • Digital Fluency  • Customer Centricity      Disclaimer  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.    Equal Opportunity Employer (EEO) -  HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" About HP At HP, you’ll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. If you’re looking to join a company that allows you to connect with a network of professionals eager to support you in doing your best work, we want to talk to you. Our legendary culture guides every employee toward success—fostering collaboration and driving innovation. Operating in over 170 countries, HP is always creating new services, products, and capabilities giving you more opportunities to advance your career. Here, innovation is the key to professional development and career mobility. When you join HP, you’re joining a company that believes every voice matters and that we all deserve a seat at the table. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves. You will be part of a global laboratory where different perspectives and experiences will help you solve problems in new ways. This is where you can build a long and wide-ranging career. Job - Services Schedule - Full time Shift - No shift premium (Tunisia) Travel - Relocation - Equal Opportunity Employer (EEO) -  HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" </div>

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